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Public Storage Self-Storage Units at 2080 Briarcliff Road NE, Atlanta, GA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 16/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 16 /mo $ 16Best Price Label+ one-time $29 admin feeHurry! -
6'x6'Online only price$ 17/moSmall 6'x6'- ground floor
- inside unit, swing door
$ 17 /mo $ 17Best Price Label+ one-time $29 admin fee1 unit left! -
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Advanced Security Features
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5'x5'Online only price$ 17/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 17 /mo $ 17Best Price Label+ one-time $29 admin feeHurry! -
5'x4'Online only price$ 22/moSmall 5'x4'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 22 /mo $ 22Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 31/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 31 /mo $ 31Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 33/moSmall 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 33 /mo $ 33Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 67/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 67 /mo $ 67Best Price Label+ one-time $29 admin feeHurry! -
10'x14'Online only price$ 161/moLarge 10'x14'- ground floor
- outside unit, rollup door
- drive up access
$ 161 /mo $ 161Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 205/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 205 /mo $ 205Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 213/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 213 /mo $ 213Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 215/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 215 /mo $ 215Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 224/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 224 /mo $ 224Best Price Label+ one-time $29 admin fee1 unit left! -
10'x24'Online only price$ 393/mo
Large 10'x24'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 393 /mo $ 393Best Price Label+ one-time $29 admin fee
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Woodland Hills Storage Units in Northeast Atlanta
This Woodland Hills Public Storage has so many great self storage rental options, it makes it easy to find one that's the perfect size for nearly any storage occasion.
A 5x5 storage unit is a great way to keep bicycles, workout equipment or running shoes and hiking boots for frequent trips to any of the amazing local parks like W.D. Thomson Park or just strolling the grounds at Elwyn John Wildlife Sanctuary.
Fine China makes a great wedding gift. It also tends to collect dust as the years go on. If that happens, reclaim some cabinet space in a Biltmore Acres home by storing it in a 10x10 storage unit, along with an old bookcase, dresser or recliner.
Remodeling the kitchen or the master bedroom in a house near Briar Vista Elementary School? Grab a 10x25 storage unit to hold on to all of the bedroom furniture or oversized household appliances until the dust settles.
At this location, not only will customers find a great selection of indoor storage units, outdoor storage units and climate controlled storage units, but there are also rental parking spaces and enclosed units designed for vehicle storage. In addition, this location offers spaces large enough for RV storage and boat storage too.
With all of these cheap storage units to pick from, it helps to have a property manager who also lives on site for additional assistance.
From smart storage solutions to purchasing packing supplies inside the rental office, this Public Storage in Woodland Hills is ready to help tackle any storage need from start to finish.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 676)
I have been with this location for almost 10 years. There is no consideration for loyalty. They are currently charging me four times the amount for the same size unit they have listed on the website. They get away with it because it can be very difficult to move your unit. And if you do move it to a cheaper one, they will very quickly raise your rate. So you will be higher than normal. Again. I highly recommend never go with public storage. And I intend on leaving them as soon as possible. I have tried contacting them in regards to this. No one seems to haf ty authority, ability, or desire to help help. Everyone directs you to someone else (i.e. Corporate to property manager and vise versa). If public storage wants to contact me and work out an arrangement to lower the rate to normal. I will update my review.
Chad has good customer service
This public storage Facility is impeccably clean. The manager, Chad, was extremely helpful when I signed up for my storage locker. He explained everything very clearly and explained the Do’s and the don’ts. He helped me set up the app on my phone as well. I highly recommend this location.
The building was clean. The staff was awesome. The only issue i had was that there is a public restroom, only if the manager with the key can open. Today, the manager was not at work.
Chad has Great Customer service!
Chad has Great Customer service !!
Brandon is a great worker who help me in my time of need which was 5star work & the unit & property is always clean & safe.
Chad and Carla, exponential customer service! They were really helpful
Friendly and helpful staff easy process getting everything started headache free
24 hour access would make it 5 stars. I appreciate the ease of mobile gate access features from my phone without using codes, and the fact that I was able to reserve my unit, then show up and open the door to find my lock and insurance pamphlet inside for me. I never had to "check out" or do anything in person and it was completely automated. Every step of the process was executed from my phone. Very efficient. First month rent for a 10x20 was free and after fees and such the total to move in was about $51.~ and some change.
Brandon is a good worker and a huge help
Today I was having a really difficult day into I came into public storage and Spoke with Chad and Joe very nice professional men.
Great experience would definitely recommend!!!
Very clean property , Chad has done a wonderful job at explaining everything and making my stay at this location comfortable,very professional and timely responses
03/05/2025
I originally gave this place 5 stars because it was easy and convenient, but that has completely changed. The price randomly jumped from $84 to $111. I use my storage every day, and the experience has been wild.
The Public Storage app is supposed to open the gates, elevators, and doors, but it only works for the gates. The bathroom has never been unlocked. The elevators sometimes make odd noises, and last month, I actually got stuck in one. I went to level 2 but the elevator went back down and felt like it was crashing and rumbled. There were no signs or communication about the storage elevators being down. There also wasn’t anybody on site. Luckily, my husband was outside to help.
Security is also a major issue. People come in before 9 P.M. with coats and backpacks to sleep inside the facility. A woman sleeps in her car outside in the parking lot. She spoke to us on the previous day and the conversation was weird. Today, my husband and son went to the storage to pick up something for me and a man clearly on meth with bloody scabs all over his face was on the same floor —not exactly the kind of environment you expect when storing your belongings.
Horrible, I can’t recommend it to anyone.
Previous review
I recently caught an October deal at Public Storage, and my initial fee was a steal! This was my first time ever using a storage unit, and I’m happy with the experience so far. I got a 10x10 for $84, which feels like a great deal. Literally did everything online and didn’t have to speak to anyone at all, the lock was in my storage and ready for me to use when I arrived. The location is very clean, and I love how convenient it is to access everything using the app on my phone – I can open the gate and enter the building with ease.
Do not rent here, they answer reviews, before they answer their phones. Poor business structure. I'm convinced these good reviews are either paid or promised free rent or some kind of waiver.
Never answer phones. Rip offs billing discrepancies. Trying to make still pay full month rent when I moved out 2nd. I'm about to report to BBB too and so forth.
I’m not sure what would compel the front office to lie to me on various occasions ON TOP of charging me for an empty, vacated unit, but here we are. I moved my items out in January before the first and moved to an entirely different state, I was told by the front desk that I would be charged $75 fee for removal and that would be the closing of my account. So why have I been charged not just once for January, but TWICE for February when I closed my account? Why was I told by somebody at the front desk there was a $75 removal fee only for someone else that works the front desk to turn around and tell me that wasn’t the truth, but when he found out who told me that and what they could do about my account, they would call me, only to never be called!!!!! I then called up to the office FOURTEEN TIMES to no response whatsoever!!!! Someone needs to fix it and refund me TODAY.
Chad was an awesome contact person, very patient and courteous! Very thankful to still find great customer service. FIVE STARS!!
Chad and Jovany great guys and Customer services!!!
Nice, clean and secure. What else do you need? Nothing else!!!
Chad is a very attentive and helpful person. Always striving to assist others with a smile.
These guys are the best. Especially Chad and Brandon - they took the time to understand my situation and put together the best unit (and monthly cost) to help me out. Patiently answered all my questions. The facility is clean and well secured too!
Appreciate Raymond Bush help in my time of need with my storage unit. These guys have been good to me
Tchad has superior customer service skills! Public Storage should be proud!!
Chad great cx service !!
Great experience and friendly, helpful staff. Highly recommend this location!
The manager at the location harassed me and even though i reported him they did nothing about it he is very disrespectful and harassed client
Chad JOE AND DEWYANE GREAT Cs go talk to them
Chad has great customer service
Chad is a great guy
Bathroom locked. Poopy on floor now. Haha. Good luck finding it Mr. Pubic storage. Dumpy #2 coming soon unless bathroom unlocked right now
UPDATE: STILL WILL NOT UNLOCK BATHROOM, also NO GARBAGE CANS. I will continue to take dump on floor and tinkle in corner until UNLOCKED. Do you not make enough money to pay someone to clean bathroom???? DUMP TIME
Excellent customer service and incredibly well maintained facility’s! Glad to be at Public Storage!
Chad and Dewayne are great!
Chad and Kevin, preciate yall for helping me getting my first storage unit. They were a great help today! Thank yall again!
Chad gave me excellent customer service with my lock situation. Excellent customer service.
expert service, I would recommend
Kevin, Tiana, and Brandon are the best! The staff is kind and helpful. The units are clean and spacious and the prices are very reasonable. I feel safe leaving my belongings at this facility. I would definitely recommend this Public Storage to my family and friends.
Excellent customer service and incredible staff. I was able to easily downsize my unit without any confusion or “small print” issues.
Chad did a thorough job explaining policy and procedure!! Thank you for you superb customer satisfaction!!
Joe is very professional and friendly.
The guy at the front desk “Joe” is amazingly professional, people friendly, and overall just amazing . I waited patiently while he was handling a customer over the phone and the customer became irate yet he remained calm and professional. 10/10 customer service for sure !
Joe and Chad took care of me when I needed to get an additional storage unit. They were able to find me a unit on the same floor and very close to my current unit. Highly recommend this location!
great customer service !!
Chad helped me and was so kind and made the entire experience so relaxing and go so smoothly.
The facility is also the cleanest and most maintained that I’ve ever seen! Very impressed with this spot!!!
Thank you guys so much!
Chad and Joe are awesome and provide great customer service every time I talk to them
Chad & Joe was such a great help. Such a smooth process when I thought I’d be more overwhelming. You won’t regret choosing 2080 Briarcliff Rd location.
Helpful staff, Chad, Brandon and so on.
I’ve been using Public Storage Briarcliff for a few months and they have been extremely helpful. If you choose to use this location, ask for Chad! He will go above and beyond (within company policy of course) to ensure your experience is seamless! 10/10 Recommend!
Love that the location is always clean. When needed, customer service is always great! I am happy with my decision at Public Storage.
It’s not common to find great customer service that actually make the customers feel valued.. it’s so rare.. I want to say thank you to the staff , especially Chad. I was hesitate to even address a concern I had because I’m use to horrible customer service , he was provided a solution. I really feel like a valued customer .. thank you !!!!
Brandon and Jo were so helpful! Clean facilities, great location, and always has the most friendly, kind, helpful staff!
Joe and Brandon where present with getting me info about my storage. Joe was great at picking up my calls and staying calm while I talk to him about my storage. Brandon was also great while I navigated how to get my storage out of auction Thanks for the laughs Joe.
Joe was super helpful and provided great service, made it super convenient to access my unit and gave me a discounted rate on equipment.
very clean property great customer service i will come back again
Joseth, was extremely knowledgeable, and helpful. He provided excellent service and direction when in time of need. Thank you for hiring someone that was helpful.l
Great customer service very clean property
The staff was super helpful and friendly. The facility is clean and has a great smell! I had to get a bigger unit and they were really accommodating.
Chad helped me out so much! Thank you!
Wonderful customer service. Brandon made sure that everything was taken care of, and made moving out easy. Storage facility was easy to access and clean. Best experience with storage I’ve had.
Great experience at this location! Friendly, helpful service and my belongings are safe and secure. Just added a second unit!
Tay at this location went above and beyond to solve my problem. Because of his exceptional customer service. I will continue to use this location.
Chad is the man! Reserved a unit online and came in to pay/finish lease agreement and Chad could not have been more helpful and informative. Very professional and accommodating- public storage should be pumped to have him as an employee
I booked a unit here and upon arrival, realized that the unit was not at ground level. Even though the booking said “level 1/ floor 1”, my unit required a ladder just to be able to access it. I had to cancel my reservation because there was no way I could haul my items up a ladder with one hand just to place them in the unit. At first they transferred me to another unit that WAS on the “first floor/level”, but the door had previously been kicked in and the gate wouldn’t shut all the way to the bottom. It was very janky. I ended up booking with i storage, their units are much clesnrr and up to par
Clean property in and out. Great customer service. Quick and easy rental process. Property manager Chad was helpful and addressed all of my questions and concerns.
Brandon was extremely help and straight forward. Looking forward to renting a space from him.
Chad did awesome with my move in. He was kind and I thank him for working with me.
This storage facility is the worst. Loading and unloading is a challenge because there’s no elevated, covered area to do so. The facility is filthy! Good luck finding a staff member because they’re always outside the office. This is problematic because access to the restroom is dependent on them unlocking the door. An access code is needed for entry to the property, storage building, and elevator. Has management considered the same for restrooms?? Yesterday I moved out and the bathroom was out of service. Staff directed me to the nearby QT. This large facility has no more than (6) pieces of moving equipment such as carts,. My experience of being a customer for over 2 years is not good. Look at alternatives and don’t rely strictly on location which is a nightmare given roadwork at Lavista and Briarcliff.
Chad provided us with really good customer service today, explained everything perfectly. Will recommend to others as well
Public Storage helped me out! Chad has the best customer service thank you guys!🙏🏾
Chad and the gang were extremely helpful and quick at assisting me!
Great staff. Made my transition go smoothly!
CHAD BRANDON AMD ANGLEO WONDERFUL CUSTOMER SERVICE
Love this place. The staff is super friendly and they have always helped me out and answer all my questions .
I I’m so very happy and proud that they are still people out there that love and enjoy there jobs taking care of their customers. I had the pleasure today. I’m being saved by two wonderful gentlemen at this location. Their names are if I believe and remember Chad Which is the gentleman with the dress and Brandon from what I can see that each other’s right hand man. They were very helpful and so accommodating and even went above and beyond to ensure that I was happy and grateful. Like come on now these guys need raise because this company wouldn’t be as good as it should be if it wasn’t for them thank you again fellas I will never forget this. My name is MARSEILLE
Chad and Ms. Tiana were amazing in securing my locker and the pricing was unbeatable!
Chad Tay and Brandon wonderful customer service
So far good experience
Very good prices and communication amongst the employees!
Everyone there has been great to deal with, especially Brandon. Very clean and safe facility!
Chad has EXCEPTIONAL Customer Service! We greatly appreciated his care and knowledge.
Great customer service!! Very personable and easy process!! I would recommend
Did a great job of getting me setup. Climate control works great.
Demontae was great with my move in
Wow! I wish I could leave 10+ stars for customer service alone, Chad is the man!
Chad is awesome
5 start service no matter what
Chad was extremely helpful with this entire moving process!
chad and tay great customer service
After driving from Miami and getting the run around from the first public storage, I found this public storage on briarcliff rd. The manager, Chad, was awesome in taking care of my needs with the type of storage that was needed. I will be coming here again.
I am so pleased with today’s service. A costumer representative name Chad was so helpful today. There was a little confusion and I had to upgrade however, Chad reassured me that public storage had the resources that I required to upgrade. I would recommend public storage especially the Blair-cliff one to anyone.
Chad was very helpful , great customer service.
I have used this Public Storage unit for over a year and Brandon his team have been amazing to work with.
My experience at this Public Storage location was great. Chad and Brandon handled my reservation quickly and professionally.
Quick and easy Chad had great customer service got us situated in no time.
Very spacious, helped us even though they were about to close. Chad was very informational and patient, great customer service!
Excellent customer service Chad and Brandon We're excellent thorough and fast!!!
It doesn't get better than that!!
This people are fast and efficient, if you live near the Briarvista way or near Toco Hill, I’d 100% recommend
Chad was very helpful and patient throughout my moving process. He made the process easy for me
Chad and Brandon wonderful customer service
Chad has good customer service
Chad and tay great customer service!!!
Chad has amazing customer service. He was very kind and made my move in fast and smooth!! Definitely recommend this location!
I had a very lovely experience at this location lyshon and Tay were extremly helpful, no one likes moving and i appreciate them for making this part of the process as smooth as possible , very helpful and very nice, definitely recommend this location !
Chad Tay Brandon Great Customer Service!
Tay at public storage was excellent help for me today. Recommend to anyone
Chad was great getting us set up, great facility and staff
Don't Not use this storage they lie about their pricing and then make excuses for it when the bill comes due. They also gave my unit to someone else after I already paid my bill. This all happen before I even moved into my unit. Please beware.
Great service and very clean facility.
I’ve had a storage here for 2 years now and Chad has been an absolute help throughout the entire time. I will continue to use public storage as long as he’s here.
Tay from the office was very helpful and nice.
"Moving from Atlanta to Houston was already stressful, and the days leading up to it were chaotic. However, Chad, the storage facility manager, made the transition smooth and effortless. When I encountered an issue with my original unit and had to transfer, Chad stepped in and handled everything seamlessly. His exceptional service and proactive approach were evident when he personally called me the day before to ensure everything was going smoothly. Chad's dedication deserves more than just 5 stars – I'd give him 10 stars if possible! Thank you, Chad, for your invaluable assistance during this challenging time."
Chad And Tay great customer !!!!
Tay is awesome. He was a pleasure to work with. Because of him I decided to choose this Public Storage location.
Chad & Tay informative and helpful
One of the largest public storage facilities I have ever seen. Very truck friendly
Had a great experience with Chad, very helpful and accommodating
Chad great great great
Excellent customer service
Chad and Tay are really helpful and have excellent customer service. I would really recommend this storage space
Tay, provided me with great customer service and was extremely helpful with securing my unit. He made the process seamless and efficient! Thank you Tay!
Tay and shun have good customer service
Tay and ms shun was great
BEWARE! This place is being run by crooks! My family had a storage unit here for multiple years. They changed ownership in the last year, and we could not have hard a worse experience. Rent kept increasing steadily, and when we went to close our account and remove our belongings from the storage unit there was an additional public storage brand lock placed on our unit. It was impossible to get a hold of anyone on the property during business hours. When we finally tracked someone down they said the lock would be removed that day (no explanation as to why it was placed there in the first place.) when we returned to the unit with a rented Uhaul to get our belongings the lock was still there. Once again, no one available on site during listed business hours. We returned the next day only to have the property manager state “this was a customer lock,” and there was nothing he could do but recommend a lock smith who’s phone number he had saved. We were able to get our belongings out, but it was an absolutely horrible experience that left everyone in our family feeling disgusted. I hope this doesn’t happen to anyone else and this Public Storage site desperately needs investigated and a change in management ASAP!
Chad has amazing customer service and an extra warm personality!
The storage unit has bugs, Chad is very rude, and the customer service is terrible. Don't rent a unit here
Chad is amazing !!!!!!
Chad and Tay great customer service on the move in !!!!! Clean property
Chad and Tay Great
Darius and Chad have great customer service! Helped me a whole bunch!
Very helpful and great customer service from Chad and tae I very much highly recommend this company
Chad and tay has great customer service
I enjoy the experience nice and easy .I would recommend this place to anyone looking for storage and the Manger is excellent thanks Public Storage.
Everyone is so polite and it’s clean
Chad and Tay was great help and the customer service was over and beyond!!
Chad did a great job resolving my concerns and getting my unit set up. Will recommend place to others
Unfortunately I haven't the had of the best Experience at this location. In august of 2023 There was a nigerian man who was most unkind to me when I tried to gain access to my unit. It turned into a verbal alteration and this gentleman lied to state that I physically caused harm to him. He was acting irate and was very abusive in his speech towards me. This resulted in the manager calling my personal phone on which I was accused of actions which did not occur. My unit was then auctioned off and I lost very valuable and personal items. Which is what I wanted to avoid in the first place.
Tay was Was great with my move in
Tay was great with my move in. Very professional and such a big help
Demonta and chad has great
customer service
Chad has great customer service and is and exceptional worker. He goes above and beyond to make sure you are taking care of.
Demonta has great customer service. I been here about a year and it’s been good
Demo ta was great today
Chad and Tay were very patient with all the changes I needed. Good service.
Demonta and chad are the best
Chad was the best!
Chas was great !!! I always a pleasure !!!
Title: Substantial Rate Increase at Public Storage
I have been a patron of Public Storage and have recently been taken aback by a significant rate increase. Over a period of 7 months, my storage units' prices escalated by approximately 36.65% and 34.57%, which averages out to an overall increase of roughly 35.62%. While I'm aware that inflation may necessitate price adjustments, a jump this large in such a timeframe is quite startling. I hope Public Storage can address these concerns and consider a more moderated approach to pricing changes in the future.
Went to change my lock today and Chad was so helpful i really appreciate it. Thank you Chad and Public Storage great location!!!
Great staff at this location! Tray has great communication and was very polite and patient! Storage space hallways always clean!
This storage location is great. They keep the facilities clean, it’s very secure, and the property manager is very friendly and efficient.
Chad has great customer service !! Thank you
Chad was very helpful during my visit to the location. He ensured that all my questions and concerns were addressed. It is really encouraging to have someone that knows the business attend to you. It makes me want to do more business.
Thank you Chad and keep up the great work.
I’ve been using this location for almost a year and have had an excellent experience.
Chad was great. A tremendous help! Public Storage is lucky to have him.
Cool
Chad and Trey are awesome in the front office. Very helpful.
Chad was very helpful and accommodating with me. I appreciate him for his help this afternoon
Chad and Trey were amazing! Chad helped me find the perfect size unit for my budget and needs. I received excellent customer service from walking in, to moving in.
Chad was amazing! Very thorough! Really went above and beyond!
Chad is definitely thorough and passionate about his property. He walked me to my storage unit and demonstrated how to lock my items. I 💯 recommend this location.
Chad gave excellent customer service!
Tay was very helpful!! We needed to be switched to a bigger unit he helped us get switched over and walked with us to find the unit. He was very nice and informational! Took his time and tended to each guest. When you go ask for Tay!!! Thank you again!
Chad and Tay was Awesome! They went above and beyond to help me. Thank you
Tay did a marvelous job assisting me with my unit and he need a raise. He should be a manager. Oh owner the way he did his job. Thanks Tay
Guy at the front desk was friendly in spite of us delaying his lunch.
Organized storage space. Decently priced. However, not having a cart to load and unload is rather annoying and inefficient. Bring your own cart, because people apparently just take the PS ones and put them in their unit.
Updating this: they still have not refunded me my money from a month that I was not supposed to pay for. I don’t recommend Public Storage.
Chad gave an amazing customer service! I am 100% recommending this to everyone!!
Chad is such a great manager. Tray was very helpful. They are very professional here.
Chad and tray great customer service
I have had several Public Storage units in different cities, and this Briarcliff (Atlanta) location is by far the BEST! Chad was awesome. He was thorough and provided EXCELLENT customer service.
Had had caseof lost keys, luckily Mr Chad was their to assist in getting what I needed. Great customer service, patient, and kind. 💯
Tre & Sam were amazingly helpful with providing me a locksmith referral, who also happened to be quick and efficient at getting my lock removed from my unit. I’m please with their service and support today!
Chad and Trey offered great customer service
Chad great customer service
Public storage 2080 attended to all my storage needs! Chad and Sam were great. Very professional and cared about my situation! Thanks for a great experience!
Stacey Whitehead
Trey and Sam services were quick and easy.
New to Atl, nice to be welcomed with a friendly face at Public Storage thanks to Trae! Facility is clean and triple safe of maximum security code doors! And I'm having fun with the Bluetooth feature to open gate with my code.
Thanks to Trey he really helped me out with my storage and showed me the difference in the sizes I give them a 10 out of 10
Absolutely the best. Initially chose it for their first month only $1 deal but Chad Sam & Trey all treated me like family. They were always responsive when I needed them and more than happy to help. Will definitely be coming back here the next time I need storing!
very professional!
Chad and Trey has great customer service!
I was just contacted by Public Storage Briarcliff about vacating a unit where a lock was apparently broken. I have never had a storage unit at this location and simply told the man who called that same thing and I was hung up on. Never once did the man apologize or did he verify that he had the correct telephone number. I called back because I simply wanted to share a piece of professional advice and I was hung up on again. The man would not give his name and a young lady was there as well.
I HAVE NEVER DONE BUSINESS HERE AND I NEVER WILL. I URGE OTHERS TO GO ELSEWHERE. HORRIBLE CUSTOMER SERVICE.
Sam was really nice and accommodating, professional and friendly from start to finish
The process was smooth, and got help with picking the best locker for my needs!
Sam and chad did a wonderful job with helping me with everything I need
Great customer service .. Chad is amazing, he made sure I was good, gave me a tour and made sure I was good before making my exit… Thanks Chad💯
Sam, Tray, Chad were great. They went above and beyond in helping me with my unit. I’ve had a unit here for a few years and from the day I rented it, the staff has been amazing and the storage facility is always clean. I would highly recommend this facility!
Don't have dumpster or trash cans of any kind. You have to pay for a trash removal service or take your trash with you. Very expensive if you during long term use. Price goes up between $50 to $100 every 6 months to an year.
I rented a storage unit back in February. Honestly i was forcing myself to go because a friend told me about a female worker in that location always being rude with an attitude and uninterested. But since its the most convenient location I decided to just go ahead and rent it despite of the negative feedback I’ve heard.
To my surprise, Chad contacted me and I scheduled to go that day for the renting process.
Chad was so delightful, knowledgeable and kind! I was so happy I didn’t have to deal with anyone’s attitude. Overall the process was quick and easy! Chad’s customer service was superb! I 100% recommend Public Storage thanks to their amazing employee!
Chad is the best!!! He has amazing customer service!!
Chad and Sam best customer service ever and helped me with my auction unit I wish they have more genuine and hard working people like Chad and Sam !!!!
Great Customer service. Thanks Tray
Location is great very clean and friendly staff I highly recommend it .
The staff here is very friendly!
Good service!
They're rates are ridiculous. I've been with them for nearly 3yrs and I paid the intro price and then every 6mos they went up and up. I eventually left when they asked for $400. I'm like Public Storage I am not residing in your bldg. Why would I pay $400 rent for just stuff. There not cleaning, rearranging, counting etc... (LOL) I guess the plan is not to use them for a long period of time. Overall the bldg is clean, plenty of carts and the team is friendly.
I had the pleasure of being assisted by an exceptional young man on my Public Storage visit yesterday by the name of Tray. He answered all my questions, showed me a unit and explained the process of reserving a space. He was kind, knowledgeable and patient. Because if him, I decided to return and rent a space today. After a stressful day of moving, my interaction with Tray made my day better. He seems truly concerned about his work and the customer.
Thank you Briarcliff Public Storage for your dedicated staff. It makes a difference.
Sincerely,
Robin
June 5, 2023
Great service and clean
Thank you Chad, Trey, and Sam! They helped me and my girlfriend out and made the process so easy and simple. Great customer service.
I love this location ! Chad and Sam are always great help!! Thank you guys for the great Customer service Road
Great service provided by all staff at location All managers where amazing I left happy Chad Nikki Ro & Sam super customer service. Thank you all
Chad Nicki Roe and Sam helped me. They were great, they helped me quickly and efficiently.
Thank you so much to Chad for your help today! Had a great experience. He was so helpful with walking me through everything. Fantastic customer service! I'm glad I chose this Public Storage location.
Chad the property manager has SUPERIOR CUSTOMER SERVICE!! This is my first time ever needing a storage unit he was more than happy to answer all of my questions. I was able to see my unit and he help me determine which unit was best for me !!!
Chad has great costumer service!!!
Chad and Tray were great their customer service SUPERB
Chad and Tray were really amazing and professional, from the way they created us when we first walked in and they made the process so smooth. Super grateful to have came across these amazing pleasant young men.
Fast, efficient and great service!
Trash. No one is onsite to walk you through the maze of units. Accidentally put my stuff in the wrong unit, the unit below the unit I rented. Property manager left inaccurate notes and then trashed my box, a box that had my Military Service record and Health Record along with other irreplaceable documents. Would never use them again and definitely wouldn't recommend this location. New management was just as unhelpful.
Do not rent from here, choose a different location! They have decided to restrict my hours to access my storage unit that I have paid for on time and consistently every month. So I can not access my unit when I have time to, because i work during the day. I have called the national call center and told them this, and they claim there is nothing they can do.
They now want me to take off work, spend time and money to drive an hour to physically come in to the office. I pay my bill, and get treated like this. Don't rent here
Tyrone was great with helping rent a storage at this facility. Thank you
Chad was so helpful and made my experience seamless and stress free. One thing I would say is that Public Storage needs to hire some more employees, he had to do everything by himself and I could only imagine how overwhelming that could be.
Chad is awesome!!!!
Made a same day reservation. Got telephone confirmation and set up swiftly with Chad. I'm so grateful! Tomorrow is my walk through/move out date and I needed this quickly, & at a great price compared to others in the ATL area. Thanks!
Chad has great customer service!
The manager Chad was very helpful and friendly. He did his best to get us the best possible deal for what we needed and came through!
Chad and Trey have great customer service! very helpful.
Chad has great customer service !!!!
I had a great experience purchasing moving boxes. Chad had great customer experience. He informed me about the manager’s special and I was able to get a great deal on the boxes.
Chad helped me out a lot with picking the right unit for my needs. Great place to store you belongings
Moved here from STL last year and haven’t received nothing but friendliness and courteous service. Would definitely recommend for anyone looking to store their things.
Had an amazing experience with Tra and Chad. They’re customer service was beyond the job description. Will definitely be using these guys to protect my property for a long time.
Chad has great customer service. Thx a million!
Chad provided excellent customer service and was able to get me a unit very quickly. Thank you!!
We went to this facility for storage. Chad, the manager, greeted us and was very professional, friendly and helped us find our storage needs. After signing up he was very helpful in explaining all the rules of the property, how to access the property and installing the public storage App. Chad showed us our unit as well as a tour of the facility. We would recommend this location for storage needs.
Came in today and was looking for a rental and Chad helped me out! He was excellent and very knowledgeable about the property and has great customer service!
Latrice was great! She was so helpful and made sure the process went smoothly.
DO not rent here! They doubled my rate after only 3 months — complete rip-off and they lure you in with low rates that are super deceptive. Expect to pay 2-3 times more after 2-3 months and then 5-6 times more after a year.
This place is poorly managed for such high costs. The office is often locked and the staff is unreachable (~ 8/10 times). And the inside hallways and bathroom are dirty.
The bathroom is usually out of toilet paper and/or soap… or it’s just locked from the outside for some unknown reason.
The staff isn’t the most pleasant and they’re usually understaffed. Since only one person typically works the grounds, they lock the front office for hours at a time. It would be helpful if there was some way to reach them if necessary.
Due to the office being locked, another issue is the lack of carts. They keep them in the front office so that they’re not stolen and therefore you can’t rely on borrowing a cart, dolly or any supplies.
Lastly, the app doesn’t work seamlessly with the doors even with the phone settings being optimized. One must often retry the access button or just manually type the code. For the nearest entrance to the indoor units, it’s almost impossible to use the app to access the elevator since it’s so close to the main gate and will open that instead.
Overall, I’m so unhappy with this storage unit location and have decided to move to another company. I would definitely not recommend this site.
I’ve had a great experience so far with Public Storage and a special thanks to Trish ! She was super helpful, friendly and just phenomenal with her clients. So if you’re in need of a storage unit please reach out to Trish ! You won’t be disappointed
Tamara, a newer employee and Trish, the property manager, were both amazing and I genuinely appreciate good customer service whenever I receive it. They answered all questions I had and provided solutions to all my concerns. Their recommendations made me feel at ease and I couldn’t thank them enough for making this process so seamless. Thanks again Trish and best of luck to you Tamara!
Every time I've gone to this facility I have not been able to get a dolly to move my belongings. No matter how many times I call the office during business hours, nobody answered the phone and the door was locked. When I called the customer service line, they were no help either. I waited over an hour on 11/26 for assistance. After leaving several messages, I have still not received a return call from the site manager.
Someone broke cut my lock off my storage and replaced it with a lock from public storage. Smh Then they try to tell me I’m lying no somebody broke into my storage.
The manager provided excellent customer service and thoroughly explained the contents of the rental agreement.
My lock was cut off and a different lock was place on my storage. The same lock that public storage sell. The property manger TRISH!!!! Is terrible!!!!!! She was no help with me telling her my storage was broken into. I was expected my items to safe all my things was stolen only things I was left with was furniture I lost a lot with this storage smh
I really enjoyed the service provided by Trish at this location. I've had bad experiences in the past with storage places but she made me feel comfortable and reassured me that I was at a great location.
ADVICE BASED ON EXPERIENCE. I was at this location for 8yrs on auto-pay. With no notification, my storage unit jumped over $100. I only found out by looking at my banking account. As a Disabled Veteran on a fixed income, this is unacceptable. I have spoken with corporate several times. They totally disregard the fact I was a loyal auto-pay customer for 8++yrs. Not to mention that while they were building the new building I could not access my unit for a few months (was fenced off). But. I was still required to pay my bill. With all that being said , here is a lesson learned. This company does not care about the customer or service, just your $$.
Highly recommended !!!! Very clean and secure !! The associate Chad was very helpful in getting us the right size unit for our belongings and directing us throughout the building if you need safe , secure , and affordable storage in the area I recommend this public storage location
Chad was really nice, we had to switch storage building, and he made the process really easy
Chad is the best! He was patient and very understanding.
Wonderful experience!! Great Service, Great Hospitality and wonderful Staff. Truly Above and Beyond.
Ms. Trish is fantastic. I’m the midst of complicated logistics for an upcoming move, she went out of her way to problem solve for me with so much kindness and ingenuity. I’m very thankful to her and Ms. Angel!
Chad and Trish are great
I wish they were open later
Clean and safe
Very disappointed in the dramatic price increase of this storage unit. Lack of carts makes it difficult to move belongings in and out. I was told by management that people are stealing the carts and they aren’t going to replace them. If I could give them no stars, I would.
Trish & Chad were excellent we had a maintenance issue with our storage. They helped us with are problem quick and fast excellent customer service. !!!!’
Chad was awesome! Me & bf came last minute & he helped us get the perfect storage that we needed at a very good rate!
This location is amazing and excellent customer service by Chad.
Me and my girlfriend got there last minute and He helped us out and walked through everything.
I was told proceed would not increase by more than 5-10$ per month and it has gone up to 200$ a month in the matter of a few months time. That’s a $160 increase. And there are never carts available to get your stuff in and out, I’ve had to wait hours before. Pick a different storage unit.
Chad was so helpful today !!!
I want to acknowledge the excellent customer service that I received from Trish at this location. She listened to my concern and processed the request in short order and provided me with a satisfactory solution. All in all, I have been very pleased with the level of customer service and attention received from this facility. RC
Trish is very helpful and on time. Made my moving experience so pleasurable. Will recommend
This PS facility is fairly new and security is good so I feel my belongings are safe here. I've had good experiences with the staff at this location. Trish (the property manager) is excellent and very customer-service driven, she really helped out the other day when I switched from one storage unit to another. I'll stay at this storage facility because of her.
Trish, was very friendly and helpful. She made my move-in experience quick & easy-hassle free. She was also attentive and considerate not just to me but other customers, I was quick to notice as well. Thank you again, Trish!
Me and my wife thanks Chad for all of his excellent customer service, professionalism, and expertises. He is great asset to this growing industry!😁
I came to Trish as a corporate relocation customer. Trish has made the process user friendly. I was able to relocate and find a storage within less than 72 hours. I recommend Trish and her team to handle all your storage needs. Such a life savior!!!!
Trish and her coworkers were absolutely phenomenal. She was very welcoming, knowledgeable, and professional. She made reserving a space easy. Very personable, 10/10 experience!
Me and my husband was at the facility and let me just tell you the bathrooms were absolutely disgusting. I asked the lady for a cart as I am a single mother this chick rolled her eyes and said she didn't know where it was at and when I asked her where I could find it she said she didn't know. I would seriously recommend you going somewhere else and take your business somewhere else as I already did checked out the exact same day I will take my business elsewhere these businesses think they can treat their customers and their guests as if their second to them and it's not okay if I'm paying you my money I want group service or at least respectable service all the way
UPDATE*** THIS LOCATION. HAS GONE WAAAAY DOWN HILL. WHEN I ORIGINALLY DET IT UP THERE IT WAS CLEAN AND PROFESSIONAL FRIENDLY. LATELY THE STAFF IS Rude THEY OVERCHARGE AND Harass YOUR PHONE LIKE PSYCHOS. 103 WAS MY RENT NOW ITS 115 PLUS Don't BE. A DAY LATE. I WAS IN THE HOSPITAL DUE TO AN Accident AND I CALLED TO Explain THE AGENTS THEY HAVE ARE VERY RUDE DOOO NOOOOT RENT HERE. ITS GHETTO. THE Manager. IS ANNOYING . HER Voice SOUND LIKE SHE Sucking HELIUM Balloons IN THE BACK. I WILL BE MOVING AS SOON AS POSSIBLE. OH CARTS NEVER AVAILABLE. AND THE BATHROOMS ARE TRASH. BTW I CLEANED IT FOR YALL ONE DAY. GROOOOOOSSSS
Chad and Trish gave me great customer service. Chad was very helpful soon as I came through the door and was very thorough with the information for my unit. I would def come back to this location because of my experience today.
Trish and her team are literally the best! They found accommodation for us to upgrade our storage space last minute after getting a smaller unit initially! Every encounter has been warm, friendly, and with laughs.
Thanks for having some of the best customer service I’ve encountered! Plus love how secure this place is!
i had a super experience at this storage facility. chad was super helpful and extremely friendly. he helped me load, unload and drop off my stuff. would definitely recommend this facility for their customer service.
Chad is an amazing sells person!! Very patient ..Very respectful .. But mainly Very helpful .. I strongly recommend asking for chad if you need any assistance at this location CHAD IS THE GO TO GUY ‼️‼️‼️ Very clean and safe location
Chad is an excellent employee and was very helpful
Chad had great customer service. He went out of his way for us.
Chad was a great customer service representative. He made our storage process seamless and was able to answer our questions thoroughly
Chad is the goat! Greatest customer service ever! Definitely recommend this place!
Chad is amazing! 100% recommend using this storage place!
Chad is literally the best. Very helpful, pretty efficient, and kept the entire place very clean every time we came in.
Chad was incredible! Super flexible and helped my roomate out a ton
Not sure of his title, but Chad was soooo knowledgeable and helped me understand my needs for storage. He was patient and took the time to show me around. 10/10 do recommend.
Great place, the manager Chad was very helpful, great custom service!
Chad was great to us! Veru good customer service he explained and helped us out with no problem or attitude, gotta love it. Will be back to this storage recommending it to all my friends!
Rented a storage unit over the summer to store my college dorm stuff. Chad was the gentleman that helped me. He was very nice and showed me how to properly secure my items in the unit and how to use my passcode to get in and out of the gate. Everything went really smoothly and I really recommend this place.
Chad is amazing smiles all the time and actually walked me and mother all the way too our space customer service is amazing
Chad is the best! gave us great customer service!!
fast and convenient! prices are reasonable and catered to every customer!
Chad and Trish have wonderful customer service. They explained the facility and stipulations very clearly, and also valued my safety and customer satisfaction. Their attention to privacy and understanding of the process made it easy, and I definitely will be back.
Quick and easy service! Staff is great!!!
Trish and Chad were amazing! They were able to resolve a technical issue regarding my unit with nothing but smiles. This location will continue to be my go-to for storage as a college student!
Chad was awesome 😁
Trish and Chad were warm and welcoming and ensured we received all that we asked for. Very happy!
I needed a unit transfer and they made the process very easy!
Great place for business now the guy was very helpful and knowledgeable I feel valued as a customer
Chad Madison was the most helpful storage associate I have ever encountered, so I encounter a lot , I work for a moving company and chad helped me hold the door gave me a tour and offered me water couldn’t appreciate him more!!
Trish (property manager) and Chad were super nice, professional, and extremely helpful. They were friendly and very kind. You have two very awesome and professional employees to be proud of.
Dope staff. I came in and they were extremely helpful. They were very personable and had a great sense of humor
The staff at this location are so friendly and helpful. A young man named Chad Madison was able to assist me at the Briarcliff location. He was able to assist me with obtaining a unit, and he did such an amazing job providing me with all of the information I needed in regards to my moving needs. I appreciate his time, helpfulness, and patience!
The employees: Mr. Chad and Ms. Sharon were super nice. I highly recommend this place. Thank you:)
I had visited a couple of other storage places before finally securing a storage unit with Sharon at this location. She was incredibly friendly and knowledgeable. The facility was clean and she was able to get me the unit I needed at a really great rate. Thanks again for all of your help!
I had a really great experience over at Public Storage on Briarcliff. After visiting 2 other storage places it was a breath of fresh air being helped by Chad, he was knowledgeable about the units helping us to make an informed decision given what we needed to store. He made sure we got the best deal, an accessible unit & ensured that we were all set up on the app for a seamless move in, all while making us laugh throughout the process. All of this worked in our favor the next day, had we not purchased the correct unit we would have been in a serious bind & time crunch. Thank You Chad & Sharon!
Needed a small unit over the summer for our college student to store his dorm room supplies. Stopped by as we were driving by, because our alternative was Storage Squad. Ms. Sharon was who helped us and was kind enough to show us a few options. She was so knowledgeable and helpful in helping us narrow down the perfect unit for our son. Honestly, it's rare these days to meet someone with her warm smile and people friendly skills and honesty. Stop by and say Hi to Sharon if you need any storage services.
Great storage always clean staff is awesome definitely worth it
Great service. Chad made things easier and saved me a lot of time.
Great storage units in a great area. However the "manager" is super nice nasty and has not been helpful at all in the few times I have called with concerns :(
This location has the friendliest staff. I was able to see the space before making a payment and they kept their promises with me about reserving a unit and upgrading to a bigger one for the same price. I was able to easily move all of my stuff in one trip using the carts. Also, super clean and lots of security! 10/10 would recommend
The manager is very polite and very knowledgeable. Thank you so much for all your help. She always there to help and keeps a smile.
Tanica,jacina,and princess great customer service clean facility!!!
Manager was helping me and another employee at the same time and never missed a beat!! Super woman!! She goes above and beyond to help customers and even the ones that were rude to her. Thanks Taneka for all your help.......
They rented my reserved indoor space to someone else. Then tried to rent me an outside space at a higher price. I reserved a storage space at 2080 Briarcliff Rd in Atlanta, Ga. I brought the printed reservation with me to the storage facility. I presented it to the agent Yieshia. She first quoted me a price $25 higher than the reservation but corrected it. I asked her to show me the space. She pointed to a drive up space outside.
I showed her the reservation that was clearly for an inside unit on the first floor. She said that my reservation had been changed. No explanation (other than lies) of how or why. No apology. I asked to cancel the rental and refund my money to my credit card. She printed out a moveout receipt with her name stating that the rental was cancelled . It is now 5 days later. The rental has not been cancelled. My payment not credited back to my credit card. She lied. I already lost half a day of work and was not able to store my items. Now I am losing more time from work trying to correct this issue and get a refund. I will never rent from Public storage again. Worst experience ever.