Public Storage Self-Storage Units at 2080 Briarcliff Road NE, Atlanta, GA

Chad was amazing! Very thorough! Really went above and beyond!

Chad and Trey were amazing! Chad helped me find the perfect size unit for my budget and needs. I received excellent customer service from walking in, to moving in.

Chad is definitely thorough and passionate about his property. He walked me to my storage unit and demonstrated how to lock my items. I 💯 recommend this location.

Chad and Tay was Awesome! They went above and beyond to help me. Thank you

Tay was very helpful!! We needed to be switched to a bigger unit he helped us get switched over and walked with us to find the unit. He was very nice and informational! Took his time and tended to each guest. When you go ask for Tay!!! Thank you again!

Chad gave excellent customer service!

Tay did a marvelous job assisting me with my unit and he need a raise. He should be a manager. Oh owner the way he did his job. Thanks Tay

Organized storage space. Decently priced. However, not having a cart to load and unload is rather annoying and inefficient. Bring your own cart, because people apparently just take the PS ones and put them in their unit. Updating this: they still have not refunded me my money from a month that I was not supposed to pay for. I don’t recommend Public Storage.

Guy at the front desk was friendly in spite of us delaying his lunch.

Friendly staff with great customer service and clean property.

Chad gave an amazing customer service! I am 100% recommending this to everyone!!

Chad is such a great manager. Tray was very helpful. They are very professional here.

Chad and tray great customer service

I have had several Public Storage units in different cities, and this Briarcliff (Atlanta) location is by far the BEST! Chad was awesome. He was thorough and provided EXCELLENT customer service.

Had had caseof lost keys, luckily Mr Chad was their to assist in getting what I needed. Great customer service, patient, and kind. 💯

Tre & Sam were amazingly helpful with providing me a locksmith referral, who also happened to be quick and efficient at getting my lock removed from my unit. I’m please with their service and support today!

Chad and Trey offered great customer service

Chad great customer service

Public storage 2080 attended to all my storage needs! Chad and Sam were great. Very professional and cared about my situation! Thanks for a great experience! Stacey Whitehead

New to Atl, nice to be welcomed with a friendly face at Public Storage thanks to Trae! Facility is clean and triple safe of maximum security code doors! And I'm having fun with the Bluetooth feature to open gate with my code.

Trey and Sam services were quick and easy.

Thanks to Trey he really helped me out with my storage and showed me the difference in the sizes I give them a 10 out of 10

Chad and Trey has great customer service!

very professional!

Absolutely the best. Initially chose it for their first month only $1 deal but Chad Sam & Trey all treated me like family. They were always responsive when I needed them and more than happy to help. Will definitely be coming back here the next time I need storing!

I was just contacted by Public Storage Briarcliff about vacating a unit where a lock was apparently broken. I have never had a storage unit at this location and simply told the man who called that same thing and I was hung up on. Never once did the man apologize or did he verify that he had the correct telephone number. I called back because I simply wanted to share a piece of professional advice and I was hung up on again. The man would not give his name and a young lady was there as well. I HAVE NEVER DONE BUSINESS HERE AND I NEVER WILL. I URGE OTHERS TO GO ELSEWHERE. HORRIBLE CUSTOMER SERVICE.

Sam was really nice and accommodating, professional and friendly from start to finish

Sam and chad did a wonderful job with helping me with everything I need

The process was smooth, and got help with picking the best locker for my needs!

Great customer service .. Chad is amazing, he made sure I was good, gave me a tour and made sure I was good before making my exit… Thanks Chad💯

Sam, Tray, Chad were great. They went above and beyond in helping me with my unit. I’ve had a unit here for a few years and from the day I rented it, the staff has been amazing and the storage facility is always clean. I would highly recommend this facility!

Don't have dumpster or trash cans of any kind. You have to pay for a trash removal service or take your trash with you. Very expensive if you during long term use. Price goes up between $50 to $100 every 6 months to an year.

I rented a storage unit back in February. Honestly i was forcing myself to go because a friend told me about a female worker in that location always being rude with an attitude and uninterested. But since its the most convenient location I decided to just go ahead and rent it despite of the negative feedback I’ve heard. To my surprise, Chad contacted me and I scheduled to go that day for the renting process. Chad was so delightful, knowledgeable and kind! I was so happy I didn’t have to deal with anyone’s attitude. Overall the process was quick and easy! Chad’s customer service was superb! I 100% recommend Public Storage thanks to their amazing employee!

Chad is the best!!! He has amazing customer service!!

Chad and Sam best customer service ever and helped me with my auction unit I wish they have more genuine and hard working people like Chad and Sam !!!!

Location is great very clean and friendly staff I highly recommend it .

Great Customer service. Thanks Tray

Good service!

The staff here is very friendly!

They're rates are ridiculous. I've been with them for nearly 3yrs and I paid the intro price and then every 6mos they went up and up. I eventually left when they asked for $400. I'm like Public Storage I am not residing in your bldg. Why would I pay $400 rent for just stuff. There not cleaning, rearranging, counting etc... (LOL) I guess the plan is not to use them for a long period of time. Overall the bldg is clean, plenty of carts and the team is friendly.

I had the pleasure of being assisted by an exceptional young man on my Public Storage visit yesterday by the name of Tray. He answered all my questions, showed me a unit and explained the process of reserving a space. He was kind, knowledgeable and patient. Because if him, I decided to return and rent a space today. After a stressful day of moving, my interaction with Tray made my day better. He seems truly concerned about his work and the customer. Thank you Briarcliff Public Storage for your dedicated staff. It makes a difference. Sincerely, Robin June 5, 2023

Great service and clean

Thank you Chad, Trey, and Sam! They helped me and my girlfriend out and made the process so easy and simple. Great customer service.

I love this location ! Chad and Sam are always great help!! Thank you guys for the great Customer service Road

Chad Nicki Roe and Sam helped me. They were great, they helped me quickly and efficiently.

Great service provided by all staff at location All managers where amazing I left happy Chad Nikki Ro & Sam super customer service. Thank you all

Chad the property manager has SUPERIOR CUSTOMER SERVICE!! This is my first time ever needing a storage unit he was more than happy to answer all of my questions. I was able to see my unit and he help me determine which unit was best for me !!!

Thank you so much to Chad for your help today! Had a great experience. He was so helpful with walking me through everything. Fantastic customer service! I'm glad I chose this Public Storage location.

Chad has great costumer service!!!

Chad and Tray were really amazing and professional, from the way they created us when we first walked in and they made the process so smooth. Super grateful to have came across these amazing pleasant young men.

Chad and Tray were great their customer service SUPERB

Fast, efficient and great service!

Trash. No one is onsite to walk you through the maze of units. Accidentally put my stuff in the wrong unit, the unit below the unit I rented. Property manager left inaccurate notes and then trashed my box, a box that had my Military Service record and Health Record along with other irreplaceable documents. Would never use them again and definitely wouldn't recommend this location. New management was just as unhelpful.

Tyrone was great with helping rent a storage at this facility. Thank you

Do not rent from here, choose a different location! They have decided to restrict my hours to access my storage unit that I have paid for on time and consistently every month. So I can not access my unit when I have time to, because i work during the day. I have called the national call center and told them this, and they claim there is nothing they can do. They now want me to take off work, spend time and money to drive an hour to physically come in to the office. I pay my bill, and get treated like this. Don't rent here

Chad was so helpful and made my experience seamless and stress free. One thing I would say is that Public Storage needs to hire some more employees, he had to do everything by himself and I could only imagine how overwhelming that could be.

Chad is awesome!!!!

Chad has great customer service!

Made a same day reservation. Got telephone confirmation and set up swiftly with Chad. I'm so grateful! Tomorrow is my walk through/move out date and I needed this quickly, & at a great price compared to others in the ATL area. Thanks!

Chad and Trey have great customer service! very helpful.

The manager Chad was very helpful and friendly. He did his best to get us the best possible deal for what we needed and came through!

Chad has great customer service !!!!

Chad helped me out a lot with picking the right unit for my needs. Great place to store you belongings

I had a great experience purchasing moving boxes. Chad had great customer experience. He informed me about the manager’s special and I was able to get a great deal on the boxes.

Moved here from STL last year and haven’t received nothing but friendliness and courteous service. Would definitely recommend for anyone looking to store their things.

Had an amazing experience with Tra and Chad. They’re customer service was beyond the job description. Will definitely be using these guys to protect my property for a long time.

Chad has great customer service. Thx a million!

Chad provided excellent customer service and was able to get me a unit very quickly. Thank you!!

We went to this facility for storage. Chad, the manager, greeted us and was very professional, friendly and helped us find our storage needs. After signing up he was very helpful in explaining all the rules of the property, how to access the property and installing the public storage App. Chad showed us our unit as well as a tour of the facility. We would recommend this location for storage needs.

Came in today and was looking for a rental and Chad helped me out! He was excellent and very knowledgeable about the property and has great customer service!

Latrice was great! She was so helpful and made sure the process went smoothly.

DO not rent here! They doubled my rate after only 3 months — complete rip-off and they lure you in with low rates that are super deceptive. Expect to pay 2-3 times more after 2-3 months and then 5-6 times more after a year.

This place is poorly managed for such high costs. The office is often locked and the staff is unreachable (~ 8/10 times). And the inside hallways and bathroom are dirty. The bathroom is usually out of toilet paper and/or soap… or it’s just locked from the outside for some unknown reason. The staff isn’t the most pleasant and they’re usually understaffed. Since only one person typically works the grounds, they lock the front office for hours at a time. It would be helpful if there was some way to reach them if necessary. Due to the office being locked, another issue is the lack of carts. They keep them in the front office so that they’re not stolen and therefore you can’t rely on borrowing a cart, dolly or any supplies. Lastly, the app doesn’t work seamlessly with the doors even with the phone settings being optimized. One must often retry the access button or just manually type the code. For the nearest entrance to the indoor units, it’s almost impossible to use the app to access the elevator since it’s so close to the main gate and will open that instead. Overall, I’m so unhappy with this storage unit location and have decided to move to another company. I would definitely not recommend this site.

I’ve had a great experience so far with Public Storage and a special thanks to Trish ! She was super helpful, friendly and just phenomenal with her clients. So if you’re in need of a storage unit please reach out to Trish ! You won’t be disappointed

Tamara, a newer employee and Trish, the property manager, were both amazing and I genuinely appreciate good customer service whenever I receive it. They answered all questions I had and provided solutions to all my concerns. Their recommendations made me feel at ease and I couldn’t thank them enough for making this process so seamless. Thanks again Trish and best of luck to you Tamara!

Every time I've gone to this facility I have not been able to get a dolly to move my belongings. No matter how many times I call the office during business hours, nobody answered the phone and the door was locked. When I called the customer service line, they were no help either. I waited over an hour on 11/26 for assistance. After leaving several messages, I have still not received a return call from the site manager.

Someone broke cut my lock off my storage and replaced it with a lock from public storage. Smh Then they try to tell me I’m lying no somebody broke into my storage.

The manager provided excellent customer service and thoroughly explained the contents of the rental agreement.

My lock was cut off and a different lock was place on my storage. The same lock that public storage sell. The property manger TRISH!!!! Is terrible!!!!!! She was no help with me telling her my storage was broken into. I was expected my items to safe all my things was stolen only things I was left with was furniture I lost a lot with this storage smh

I really enjoyed the service provided by Trish at this location. I've had bad experiences in the past with storage places but she made me feel comfortable and reassured me that I was at a great location.

Is there a time frame for the elevator being fixed?

ADVICE BASED ON EXPERIENCE. I was at this location for 8yrs on auto-pay. With no notification, my storage unit jumped over $100. I only found out by looking at my banking account. As a Disabled Veteran on a fixed income, this is unacceptable. I have spoken with corporate several times. They totally disregard the fact I was a loyal auto-pay customer for 8++yrs. Not to mention that while they were building the new building I could not access my unit for a few months (was fenced off). But. I was still required to pay my bill. With all that being said , here is a lesson learned. This company does not care about the customer or service, just your $$.

Highly recommended !!!! Very clean and secure !! The associate Chad was very helpful in getting us the right size unit for our belongings and directing us throughout the building if you need safe , secure , and affordable storage in the area I recommend this public storage location

Chad was really nice, we had to switch storage building, and he made the process really easy

Chad is the best! He was patient and very understanding.

Chad and Trish are great

Ms. Trish is fantastic. I’m the midst of complicated logistics for an upcoming move, she went out of her way to problem solve for me with so much kindness and ingenuity. I’m very thankful to her and Ms. Angel!

Wonderful experience!! Great Service, Great Hospitality and wonderful Staff. Truly Above and Beyond.

I wish they were open later

Clean and safe

Very disappointed in the dramatic price increase of this storage unit. Lack of carts makes it difficult to move belongings in and out. I was told by management that people are stealing the carts and they aren’t going to replace them. If I could give them no stars, I would.

Trish & Chad were excellent we had a maintenance issue with our storage. They helped us with are problem quick and fast excellent customer service. !!!!’

Chad was awesome! Me & bf came last minute & he helped us get the perfect storage that we needed at a very good rate!

This location is amazing and excellent customer service by Chad. Me and my girlfriend got there last minute and He helped us out and walked through everything.

I was told proceed would not increase by more than 5-10$ per month and it has gone up to 200$ a month in the matter of a few months time. That’s a $160 increase. And there are never carts available to get your stuff in and out, I’ve had to wait hours before. Pick a different storage unit.

Chad was so helpful today !!!

I want to acknowledge the excellent customer service that I received from Trish at this location. She listened to my concern and processed the request in short order and provided me with a satisfactory solution. All in all, I have been very pleased with the level of customer service and attention received from this facility. RC

Trish is very helpful and on time. Made my moving experience so pleasurable. Will recommend

This PS facility is fairly new and security is good so I feel my belongings are safe here. I've had good experiences with the staff at this location. Trish (the property manager) is excellent and very customer-service driven, she really helped out the other day when I switched from one storage unit to another. I'll stay at this storage facility because of her.

Trish, was very friendly and helpful. She made my move-in experience quick & easy-hassle free. She was also attentive and considerate not just to me but other customers, I was quick to notice as well. Thank you again, Trish!

Me and my wife thanks Chad for all of his excellent customer service, professionalism, and expertises. He is great asset to this growing industry!😁

I came to Trish as a corporate relocation customer. Trish has made the process user friendly. I was able to relocate and find a storage within less than 72 hours. I recommend Trish and her team to handle all your storage needs. Such a life savior!!!!

Trish and her coworkers were absolutely phenomenal. She was very welcoming, knowledgeable, and professional. She made reserving a space easy. Very personable, 10/10 experience!

Chad and Trish gave me great customer service. Chad was very helpful soon as I came through the door and was very thorough with the information for my unit. I would def come back to this location because of my experience today.

UPDATE*** THIS LOCATION. HAS GONE WAAAAY DOWN HILL. WHEN I ORIGINALLY DET IT UP THERE IT WAS CLEAN AND PROFESSIONAL FRIENDLY. LATELY THE STAFF IS Rude THEY OVERCHARGE AND Harass YOUR PHONE LIKE PSYCHOS. 103 WAS MY RENT NOW ITS 115 PLUS Don't BE. A DAY LATE. I WAS IN THE HOSPITAL DUE TO AN Accident AND I CALLED TO Explain THE AGENTS THEY HAVE ARE VERY RUDE DOOO NOOOOT RENT HERE. ITS GHETTO. THE Manager. IS ANNOYING . HER Voice SOUND LIKE SHE Sucking HELIUM Balloons IN THE BACK. I WILL BE MOVING AS SOON AS POSSIBLE. OH CARTS NEVER AVAILABLE. AND THE BATHROOMS ARE TRASH. BTW I CLEANED IT FOR YALL ONE DAY. GROOOOOOSSSS

Me and my husband was at the facility and let me just tell you the bathrooms were absolutely disgusting. I asked the lady for a cart as I am a single mother this chick rolled her eyes and said she didn't know where it was at and when I asked her where I could find it she said she didn't know. I would seriously recommend you going somewhere else and take your business somewhere else as I already did checked out the exact same day I will take my business elsewhere these businesses think they can treat their customers and their guests as if their second to them and it's not okay if I'm paying you my money I want group service or at least respectable service all the way

Trish and her team are literally the best! They found accommodation for us to upgrade our storage space last minute after getting a smaller unit initially! Every encounter has been warm, friendly, and with laughs. Thanks for having some of the best customer service I’ve encountered! Plus love how secure this place is!

i had a super experience at this storage facility. chad was super helpful and extremely friendly. he helped me load, unload and drop off my stuff. would definitely recommend this facility for their customer service.

Chad is an amazing sells person!! Very patient ..Very respectful .. But mainly Very helpful .. I strongly recommend asking for chad if you need any assistance at this location CHAD IS THE GO TO GUY ‼️‼️‼️ Very clean and safe location

Chad had great customer service. He went out of his way for us.

Chad is an excellent employee and was very helpful

Chad was incredible! Super flexible and helped my roomate out a ton

Chad is literally the best. Very helpful, pretty efficient, and kept the entire place very clean every time we came in.

Chad was a great customer service representative. He made our storage process seamless and was able to answer our questions thoroughly

Chad is the goat! Greatest customer service ever! Definitely recommend this place!

Chad is amazing! 100% recommend using this storage place!

Chad is amazing smiles all the time and actually walked me and mother all the way too our space customer service is amazing

Rented a storage unit over the summer to store my college dorm stuff. Chad was the gentleman that helped me. He was very nice and showed me how to properly secure my items in the unit and how to use my passcode to get in and out of the gate. Everything went really smoothly and I really recommend this place.

Chad was great to us! Veru good customer service he explained and helped us out with no problem or attitude, gotta love it. Will be back to this storage recommending it to all my friends!

Great place, the manager Chad was very helpful, great custom service!

Not sure of his title, but Chad was soooo knowledgeable and helped me understand my needs for storage. He was patient and took the time to show me around. 10/10 do recommend.

Chad is the best! gave us great customer service!!

fast and convenient! prices are reasonable and catered to every customer!

Chad and Trish have wonderful customer service. They explained the facility and stipulations very clearly, and also valued my safety and customer satisfaction. Their attention to privacy and understanding of the process made it easy, and I definitely will be back.

Quick and easy service! Staff is great!!!

Trish and Chad were amazing! They were able to resolve a technical issue regarding my unit with nothing but smiles. This location will continue to be my go-to for storage as a college student!

Trish and Chad were warm and welcoming and ensured we received all that we asked for. Very happy!

Chad was awesome 😁

I needed a unit transfer and they made the process very easy!

Great place for business now the guy was very helpful and knowledgeable I feel valued as a customer

Chad Madison was the most helpful storage associate I have ever encountered, so I encounter a lot , I work for a moving company and chad helped me hold the door gave me a tour and offered me water couldn’t appreciate him more!!

Dope staff. I came in and they were extremely helpful. They were very personable and had a great sense of humor

Trish (property manager) and Chad were super nice, professional, and extremely helpful. They were friendly and very kind. You have two very awesome and professional employees to be proud of.

The staff at this location are so friendly and helpful. A young man named Chad Madison was able to assist me at the Briarcliff location. He was able to assist me with obtaining a unit, and he did such an amazing job providing me with all of the information I needed in regards to my moving needs. I appreciate his time, helpfulness, and patience!

The employees: Mr. Chad and Ms. Sharon were super nice. I highly recommend this place. Thank you:)

I had visited a couple of other storage places before finally securing a storage unit with Sharon at this location. She was incredibly friendly and knowledgeable. The facility was clean and she was able to get me the unit I needed at a really great rate. Thanks again for all of your help!

I had a really great experience over at Public Storage on Briarcliff. After visiting 2 other storage places it was a breath of fresh air being helped by Chad, he was knowledgeable about the units helping us to make an informed decision given what we needed to store. He made sure we got the best deal, an accessible unit & ensured that we were all set up on the app for a seamless move in, all while making us laugh throughout the process. All of this worked in our favor the next day, had we not purchased the correct unit we would have been in a serious bind & time crunch. Thank You Chad & Sharon!

Needed a small unit over the summer for our college student to store his dorm room supplies. Stopped by as we were driving by, because our alternative was Storage Squad. Ms. Sharon was who helped us and was kind enough to show us a few options. She was so knowledgeable and helpful in helping us narrow down the perfect unit for our son. Honestly, it's rare these days to meet someone with her warm smile and people friendly skills and honesty. Stop by and say Hi to Sharon if you need any storage services.

Great storage always clean staff is awesome definitely worth it

Great service. Chad made things easier and saved me a lot of time.

Great storage units in a great area. However the "manager" is super nice nasty and has not been helpful at all in the few times I have called with concerns :(

This location has the friendliest staff. I was able to see the space before making a payment and they kept their promises with me about reserving a unit and upgrading to a bigger one for the same price. I was able to easily move all of my stuff in one trip using the carts. Also, super clean and lots of security! 10/10 would recommend

Tanica and Jacina were very helpful with all my activities at the storage.. I look forward to doing many more business at the location… Thanks to the management team for employing the best employees for the job…

The manager is very polite and very knowledgeable. Thank you so much for all your help. She always there to help and keeps a smile.

Tanica,jacina,and princess great customer service clean facility!!!

They rented my reserved indoor space to someone else. Then tried to rent me an outside space at a higher price. I reserved a storage space at 2080 Briarcliff Rd in Atlanta, Ga. I brought the printed reservation with me to the storage facility. I presented it to the agent Yieshia. She first quoted me a price $25 higher than the reservation but corrected it. I asked her to show me the space. She pointed to a drive up space outside. I showed her the reservation that was clearly for an inside unit on the first floor. She said that my reservation had been changed. No explanation (other than lies) of how or why. No apology. I asked to cancel the rental and refund my money to my credit card. She printed out a moveout receipt with her name stating that the rental was cancelled . It is now 5 days later. The rental has not been cancelled. My payment not credited back to my credit card. She lied. I already lost half a day of work and was not able to store my items. Now I am losing more time from work trying to correct this issue and get a refund. I will never rent from Public storage again. Worst experience ever.

Manager was helping me and another employee at the same time and never missed a beat!! Super woman!! She goes above and beyond to help customers and even the ones that were rude to her. Thanks Taneka for all your help.......

Chastity was very nice,help , efficient and has great customer service skills.She deserves a raise.

Chastity is awesome I came into the office yesterday to make a payment she is so pleasant I love this location the staff is friendly and knowledgeable , the facility is clean and secure

Jacina was great and super helpful as she helped my wife and I obtain a storage space.

STEALING AT ITS FINEST… I have paid over my yearly responsibilities and they STILL say I owe money. It is November still and I’ve paid for the full year as I always pay in advance and they say I still owe money. I should be owed back my $300+ I will have paid OVER my total for the year and when I called to discuss… they put me on hold and never answered.. terrible employees and customer service. No basic math skills and luckily I have the payment history on their account so I can prove, EVERYTHING.. FIND ANOTHER STORAGE PLACE THAT IS NOT A FRANCHISE AS LONG AS THEY HAVE VALID INSURANCE.

This place has really gone downhill, the MGMT change, the poor facilities management and the price increases have made me move to another location.

Great experience overall. My only issue was the fact that there are flat carts on ground level. Doesn't sound negative, right? Well if you actually need to use one, the ones not on a chain are located waaay back in the office. They're available and complimentary. But it's a long walk. But it does give you a reason to go back and see D'lisa again, who happens to be gorgeous. 😁

Customer service could use a boost here. The attendant wearing glasses with braids; she's super unprofessional. Also, if you need to use the restroom while you're there forget about it. The key to it is always lost? Go figure, 3 times I visited my unit last month and the story was the same. So how about changing it?

I don't even know what this is I just got a text message on my phone telling me that welcome to my public storage and that it's ready I don't I'm not even from Atlanta from New York what is this all about

My experience here was awesome. Kai was very patient and helped me find the perfect storage unit for my belongings! The service was fast and efficient! Thanks

VICTORIA was so nice and friendly. She is a very helpful person. Knows her job very well. I will recommend her to my friends and family.

The staff here was very friendly, Victoria made sure the experience was quick and easy.

Victoria was very helpful and patient she also worked well under pressure assisting several clients that had issues

The agent was very nice to show us around and explained well The customer service was great thank you victorya b

The storages are clean. Also, the check in process is so convenient. I did it online and got first month for $1!

Elisa was incredibly helpful! She is very knowledgeable of the business in every way. She got me through checkin quickly and the took me to my storage unit. The whole process on my side was easy, quick and painless. Thank you Elisa. The rest of the staff was helpful too (thank you Tanica):)

Victoria B, was amazing fine!!

Victoria is a very beautiful, professional young lady. She was courteous& polite-Explained my arrangements and we appreciate the excellent service. Ms Muhammad&Family*

Victoria and Tanica was amazing. Everything was so smooth and quick. Thank you ladies!

I stored my stuff here for 3 months and had no complaints at all! The property manager Tanica went above and beyond during my moving process to make sure that everything went smoothly. Would highly recommend this location under her watch!

Tanica was very helpful today. She did everything possible to help find a unit close to my unit I presently have.She was knowledgeable, professional,and friendly! I would give more stars if I could.😎

Thank yall so much for having such a great employee in Miss Tammie Baker. She was extremely helpful

I like the staff Ms.Silvia ,Tamika , Victoria they are trying to get more carts !

Marcus was excellent with helping me find a location and secure a storage unit for my daughter’s belongings between terms. He was polite, knowledgeable, and made everything easy! Excellent experience!

If you change your mind about the unit or the location and request your money back, you will not be getting it. All you will get is the money for the lock. That administrative fee is gone forever in their pockets. Your hard earned money will never see your pocket again.

When I first place my items in the storage unit shay was amazing & very helpful, but leading towards the end of my time to move my items out of my storage unit Britney/ or Kayla because she lied about her name and Lindsay are super unprofessional rude & nasty and their attitudes are horrible they don’t need to be in Customer service if they don’t know how to talk to people.

Terrible . Don’t wasted your time .

Good help is hard to find. After speaking with a member of the team a few days ago, I confirmed that I would be in on today to lock in my June 3rd reservation. Upon arrival, I was told it doesn't work that way and that if I paid today, today would be my start date. It was a long way to drive for nothing. Misinformation can be needlessly costly. The person who spoke to me at the desk barely took her eyes off the computer screen and showed absolutely zero empathy. Oh well. That just poured salt in the wound. Guess I should be happy PS wants to do business with us. 😐

Update: Will never use public storage again. Two months or so has gone by and they're nearly TRIPLING my rate to "match the market". I have used other storage companies and have never experienced such a ridiculous price jump. I asked could anything be done and unfortunately I am going to go elsewhere Bc I'm not paying triple for the same thing. ********************************************* I had an excellent experience checking into my storage unit. Shay was very thorough when explaining my options and making sure I knew exactly what unit size I needed. She and the entire staff was very friendly and made the process smooth. I would recommend this location.

Raven was a great checking me in with my unit.

Shay was awesome. She went above and beyond for things I needed to make sure I was well aware of what was going on. If could give more stars I would definitely do it. I recommend this facility over any other one. Thanks shay and the rest of the public storage family.

Awesome facility! I highly recommended property is nice and clean well secured and the managers are very nice and helpful

Great customer, Shay & Makiya was very helpful making sure I got the space I needed.

Could not complete rental online without purchasing insurance from them which we did not need. Had to go in person to complete rental. Then in person they insisted we could not complete the rental without purchasing a special $20 lock even though we told them we had a lock. Have called twice and left voicemails twice about 2 different things and have never received a call back. Accessing the elevator with the code is difficult as if you are not quick enough you have to exit the elevator to put the code in again.

Service at this location was great. The manager gave straight forward pricing, and understood exactly what I needed.

Property is always nice and clean. They are also in a great area. Service is good in front office

Nice experience great customer service. The young ladies were helpful and that is still my go to storage.

Top Notch Customer Service!!! I moved to Texas and I had my stuff in the Public storage in the Briarcliff location in Atlanta. I sent the key to a mover and UPS lost the package (was found days later) and the manager Ms. Raven helped me to contact the company and have the lock replaced fast and easy! Then the transportation company was creating some new burocratic problem saying that since I was not in Atlanta I needed to have someone with power of attorney in Atlanta or they couldn't pick up my stuff! (Yes! Really!) I was in the position of having to find someone quickly or having to travel to Atlanta in a 12 hours trip from Texas! I called again the manager Ms. Raven and she quicky solved the problem by supervising the entire operation! I don't know you but I am so sick of those companies that just leave you in troubles by simply stating that their policy is like that and that they are sorry they cannot help! Not here! At this public storage they are humans! LOL Now my stuff is travelling and I will finally get it delivered to me tomorrow! I love you Public Storage! Thank you!!! Lol

Had a great experience setting up my rental. The location is great and everything feels very secure. Special thanks to Raven who went above and beyond in helping me - she helped me get the unit I needed and answered all of my questions. I would give her 10 stars! Overall I had a very positive experience here.

I had a wonderful moving out experience. Shatoria was helpful, professional and very courteous she is the perfect example of customer service and excels in making a customer feel appreciated. Thank you so much Shatoria for a wonderful experience.

Excellent location for self storage. The security access control, intrusion, and video systems really help reduce casual pass abuse and because people aren’t likely to hand over their mobile phones, the new app is a safe convenient way to open gates, doors and easy to use to manage the rental space. This year has been such a positive change for this location with new friendly, helpful staff to support our moves and management that is responsive if you need to reach out for support when something's not right with your account.

I was very impressed with the service, Everything was explained to me there wasn't this long drawn out process Tierra made it very convenient for me and I truly appreciate how I treated and how my concerns and questions was handled. Thank you Tierra &Tiffany for making this a smooth and quick process. God Bless You!

Yes everyone here is friendly and helpful great staff.

Ok place to store items. Nice security setup. The speed bump at the entrance/ exit gate is not really car friendly. Both of our storage units have damage to the exterior walls and ants.

Shay was incredibly helpful and helped make sure we were set up well. Very clean unit and building.

Charmaine and Toy helped me to resolve a lock issue very efficiently. Very courteous and professional.

Great customer service and very clean and safe storage units

Very clean and easy to utilize.

Shay, the manager, was very professional and helpful. Great deal on a 10x10 storage unit. Very secure with code required to get through gate, door, and elevator.

I could not have been more pleased with my experience. There was clearly great thought that went into providing a safe experience with masked employees and clear social distancing guidelines. Everything was carefully explained and the electronic signing process was smooth and easy. I had a minor problem with one of the locks and the staff member at the desk came down to my storage unit and helped me figure it out. I am very pleased that I clearly made the right choice with Public Storage!

I rented a spacious unit that is air for a decent price. The carts are very helpful for transporting heavier items to the second floor and I love that you have to put in your code to access the elevator because I feel like our items are more secure.

The staff at this location need a lot of customer service training. When you come into the office, the staff are having very unprofessional side conversations right in front of customers. Don’t even attempt to call because they rarely answer the phone and when they do, they seem irritated that you called.

I’ve had more than one good experience at this location. Most recently I really appreciated CeCe and Ariel helping me figure out the most logical storage unit size based on my needs. They even showed me a computer demo of what would fit in the size unit I was considering to better visualize what all it could hold. Great customer service!

Very friendly, good prices, Ariel was very helpful with any questions I had. Definitely recommend!

Only one of four office staffers showed for work. One main elevator was not working. Pretty poor if this is your entire business. Will not use again. Awful experience.

Absolutely horrible storage , people at the front desk are rude, raised rate after a few months without any notice after u have a signed contract. I would not recommend public storage!

I rented a space to store furniture after a death in the family. When I arrived with the movers, we got stuck in a dark elevator for 20 minutes. It was impossible to understand the person on all button, and we only got out when another customer opened the door from the outside. I asked to be moved to a ground floor unit, and ended up having to pay more. Very frustrating. Also, there was no lock on the rear gate. Seemed unsafe.

Amazing experience with amazing staff members. I had an extremely stressful day with my movers and moving company, but Toy and Charm made it extremely easy and were there for emotional support. Thank you!

Unprofessional Staff and Unethical Company. Their policies are not clear and their staff are impolite, uneducated, and unhelpful. I reserved my unit online nearly 3 weeks before I intended on moving in. The same day I made that reservation I was then told to come in to view the unit, where I was told I needed to sign my lease and making the first months (typical for a business, so I did.) After I signed, they asked if I had a lock for my unit. I told them I would purchase one and bring it on my move in date. I was then called the very next day and told my unit needed a lock immediately. So I went in and purchase a lock. Yet days later I realize they retroactively changed my move in date to the date I came into sign, charging me nearly 3 weeks of extra rent for an unused unit. Then when I attempted to discuss their policies the staff told me that since I signed, paid, and had a lock on my unit, that rent was owed for that used space (to which in my mind was just a simple reservation until my move in date). This was all while their staff behaved in an irate dismissive manner, quickly yelling at me, refusing to help or acknowledge their coercive business practices. All over a minimal amount (3 weeks rent for me was $20). An amount that they very well know is too little to be recovered in court or any other means of holding their company accountable for their poor, unethical business practices. A very poorly ran business and very unethical. I would not recommend this place to anyone.

Staff was great and super helpful. Sandra made the stressful experience easy and great. Love Sandra!!! Only feedback is that I was hit with an unexpected fee for the key which has nothing to do with this unit in particular but just Public Storage policy. So still 5 stars, I recommend.

Cecily was great! She took the Covid-19 restrictions seriously, so everyone was safe. Best experience I’ve had renting a storage unit.

Hello I called about relocating my items to a larger unit and spoke with Shanterria, she was incredibly helpful and more importantly she was able to give me a breakdown on my monthly rent and due date. Her customer service was great as she was attentive to my questions. Great location, great prices, great service! Ask, for Shanterria, if you’re looking to rent a unit.

Dymond was thee absolute best with assisting my husband & I while finding our unit. Although it took some time (because of the location I assume) she remained calm and EXTREMELY professional. Thank you !

Shout-out to Shay for coming in clutch. She was very professional and showed customers with respect. She knew the policies and explained the details in pricing, which made us feel confident in storing here.

I love to share my experience with y'all about this one particular person named Jeneisa , i notice that her kind of customer service and communication skills is a rare gift ...., on this crazy day this location was crowded with loads of people, the staff couldn't get a break to eat lunch but they were all giving there top best customer services and support until everybody was helped , they were awesome I wish I could remember the other 2 women names please forgive me , there aren't enough words on this earth to express how grateful I am....Jeneisa thank you for making my proccess a smooth one and giving your all....Traci ODaniel.👏👏👏♥️😁👍🏾

The quality of customer service that we received from Cecily was excellent. She was extremely knowledgeable and professional. If you are helped out by Cecily at this location, know you are in good hands.

Great customer services - incredibly friendly, knowledgeable team. Renting a storage space was stressful as we had looked at 2 others prior to finding this location and they made it incredibly stressless!! Thank you!!

I had the most pleasant experience with this location and it's staff. Mecca was so informative and personable. Nice location, great customer service, clean and a variety of storage options.

I visited this location and Cecily was very professional and very friendly

Cece is the best! Very professional and efficient.

I walked in without a reservation and was treated like the most important customer ever. Cecily's customer service is top notch. She is very attentive and relates well. Every unit I asked about, she took me to see. The process was so smooth. Thank you Cecily, our business will be long term tenants!

We needed to get some stuff out of the house...This location is nice and clean with friendly and helpful staff. Cecily was helpful and made sure I saw and liked the space that I rented.

I would like to give a special thanks to Cecily, Mecca, and Sandra. Those ladies are the best. They were able to answer all of my questions. They took care all of my storage needs. This storage facility is in a great location and it is very clean. This facility is huge with plenty of climate control units.

Shay was very professional and thorough during the tour of the storage unit and the explanation of the contract. She was also prompt in scheduling my appointment once I had made the reservation. She was knowledgeable on all the questions I had.

Cecily was very sweet. The staff in general was very welcoming.

Incredible staff friendly and professional. They went above and beyond call of duty even stayed late to help provide service for me. Thanks again to young lady Cc you’re a lifesaver

If you need storage, this is your place. Great facility and even better staff. Mecca and Tabitha are amazing! Ask for them when you come in!

Nice location and extremely clean. Cecily was a great help and did her best to make sure I was handled quickly! There were some mix-ups with storage units and she took care of it all professionally and expeditiously.

This is a great public storage location! Sandra and the staff were awesome and so helpful. She was very patient as we wanted to check out multiple different sized units. We really had a 5 star experience at this location and also loved that the climate control area is brand new!

Tamika, Britney & Akirah were amazing today. They made the process so simple and easy.

Sandra was AMAZING!! Her customer service and professionalism was outstanding. I was so pleased and grateful for her in my stressful move. Thank you so much Sandra!! The team there in general is great.

Speed bump at gate was so extremely high, thought my car was going to get damaged!

Public Storage is Kool; don't get me wrong "LOCATION" is K/ey,ing. Never mind finance when you benefit from a burgeoning per capital income level, Emory University near and construction all around. Don't get me wrong I'm not 'hatin! A former "Brookhaven resident turned (temporary) Southeast Atlanta (East Atlanta Village, super cool, ecclectic, ethnically diverse). Mother/I still love THE NORTH!!! emk

very nice location. very well taken care of location. everyone was super helpful and took care of our reservation very well. super pleased. my second time renting from this property very pleased.

Ashley,Sandra and Akirah was the best! They made me feel like I’ve known them forever! Easy and fast rental process

Great customer Service, and friendly staff! They all made me feel extra comfortable and made the process easy!

Jennifer was thorough, informative and to the point!! We're so happy to rent from this location for many reasons but she's the main one. Easy, and fast. Thank you!!!

I just got here and I’m already sorry I booked it here The representatives here are not very willing to help the storage units are up 3 levels and they won’t let you keep the automatic door open you literally have to pinch in a 8 digits code every time you go to the truck and bring your stuff It’s very difficult

Ashley was very helpful and showed great customer service when moving my storage unit.

Just had the most amazing experience with Sandra, Jennifer, Akirah! A friend of mine was getting a storage unit and the process was so seamless! They were so kind, personable, and while I’m not in need of a storage unit now, I’ll definitely be going there when the time comes!

Great choice...professional staff, clean, easy to access and secure. I feel my belongings are in good hands.

Clean, bright, new facility. The team is working through the start-up process well. Sandra was knowledgeable, friendly, clearly very happy to be working with the public.

Tierra made my experience at Public Storage very smooth. Great customer service she answered everything I needed to know about the facility. Top notch service I will refer customers to this location.

Sandra was fabulous! I appreciate her stellar customer service!

This was a great first time experience at a storage unit facility. From the start the customer service was outstanding. The facility is clean and pretty close to brand new, and the security is promising (and it helps that the facility is around a great part of town). They have cameras everywhere and it's all gated with access code entrance only. All three ladies today (8/3/19) were so sweet and fun and they definitely care about customer service. Shoutout to Akirah who was extra helpful!

Wow - Amazing service! The manager Jennifer assisted me in obtaining a storage unit and could not have done a better job. Very pleased to have received great service. I will definitely recommend this location to anyone that asks. Thanks again. Tim H

Tierra was great! Very informative & really cool!

Sooo definitely hit a rock and a hard spot today with my living situation and miss Sandra very helpful and very nice.:::: . Gave me wonderful advice and she cheered me up... not to mention i have a crook in my neck so she drove her cart smoothly for me 😬 definitely love her energy and her service skills are dope!!

Rosalyn and Jennifer and Sandra were phenomenal help to me as I set up new storage unit. Very professional, kind and thorough. Can't say enough good things about this storage facility and staff.

Wonderful experience!!! Jennifer provided top notch customer service when I rented my unit. She was thorough, showed me multiple unit options, and gave great storage advice. Sandra was wonderful too! I had some issues with my movers and she helped me assess the issue to solve the problem. Cannot say enough good things about my experience with the team at this facility. Highly recommend.

Convenient and clean storage facility with helpful, knowledgeable staff.

Sandra was incredibly thorough in her explanation of the policies, procedures, and different types of units. Also, the facility is beautiful.

I had a great experience!! Tierra is fast and very efficient!

Sandra and Jennifer are fabulous and made it happen! I love them!

Sadie is a very helpful staff member, my experience was great!

Staff was friendly and helpful with moving in and out of the unit. Would highly recommend using public storage for anyone.

EXCELLENT CUSTOMER SERVICE. I WOULD RECOMMEND ANYONE

Vida Great customer service, friendly and helpful staff, clean property, easy to access and tons of dolly’s to use which makes moving things easier. Thanks a bunch!

Vida great customer service freindly down to earth.Eager to ingage in customer service all three employees were great at what they do also all were engaging in great conversation and willingness also loved how they cared for there store wonderful woman.

Vida was very helpful and polite and whent above and beyond with excellent coustomer service

Ladies were nice, the new facility is super clean and the A/c in the climate Controlled building feels amazing.... just need to have Both elevators working. I would definitely rent here again!!!!

GREAT I CAN HONESTLY SAY AND SINCERELY THEY WENT THE EXTRA MILE TO ACCOMMODATE ME SHANTI ALONG SIDE JENNIFER 💪👍

Right location and a variety of sizes. Just a few outdoor spots but they work.

Came late and had the good luck of meeting Jennifer -- she kept the place open late for us and provided extremely good service. Thanks!

I came in and the place was very busy but Jennifer helped me out right away. She was very responsive and did everything she could to answer my questions. Great new building, clean and low prices too!

Very good customer service with numerous top notch storage spaces available!

Staff is very friendly and the storage space is clean

Customer service was great, the people treated me like family. Sylvia was great !

Sadie Banks was amazing and very thorough!

Great customer service. Very knowledgeable.

Jennifer is an excellent assistant...she helped me through everything quickly..you should reach out for her...the building is new so everything is perfect

Sade Banks, at your Briarcliff location in Atlanta, provided excellent customer service to my difficult unit transition. She was extremely professional as I attempted to walk through my move out of one unit into a new unit on site. Sade is an asset to Public Storage. Thanks Sade! Lorne Steedley

Very nice people and good information.

This was my first experience with using a storage facility, and Jennifer was so patient with my many questions. She is a great representative of your facility!

I just want to thank Christy. For going the extra mile. I was having a horrible morning. And her kinda words and excellent customer service was what made a difference in my day. Thanks Christy.

Jennifer was absolutely amazing!!!! The space is new, clean and affordable!

Jennifer was amazing during my move. She has assisted me with all the tools, boxes and help that I needed each time I came into the store. What a find in customer service. Working in Hospitiality stellar service is always something I look for in a business. You definitely have it in her!!

Jennifer was extremely professional and provided exceptional customer service. The location of this facility was the initial reason I stopped by, but the friendliness of the staff, namely Jennifer & Tracy, were the buying factors. Noteworthy service!

My initial experience with this location upon arrive to Atlanta was terrible. my unit I reserved was no longer available! Jennifer the manager failed to tell me this information the day before! Therefore, Sade, the other manager had to work with me to get me another unit that would work, size and money. Thank God for her bc customer service was rude. Sade took great care of me and I was able to l get my truck unloaded before the rain. I would give this branch 5 stars bc of Sade Banks but the things that happened prior, that had me in tears, gets three! That is all I can do! too long on a story, just know you don't want to hear "NOT AVAIL" after coming cross country with a truck. Some people are Lazy!

Jennifer has been helpful every time I have come to this location with storage ideas and supply needs. The staff here is friendly, informed, and most importantly down to earth. I would recommend anyone to use this facility for your storage needs, if this site is convenient. Also they have expanded right next door and build a better beautiful campus for all your storage needs. Can't wait until it is completed.

Happy

The manager at this location was very helpful. Great customer service.

The manager at this location was very nice. She was really helpful and provided alot of information.

Amazing customer service made a stressfull move a lot easier.

I was there the other day and was so lost Corey was a big help. He pointed me in the right direction of the things I needed to get things done I left less stressed and with all the supplies I needed.

My experience with the manager (Jennifer )has been wonderful very professional and easy to work.Thier was a problem with lighting she kept me informed on when it was going to be repair.Very great person to know...

The manager at this location is great.

Ms. Angela is the best thing that every happened here, she is a blessing. Keeps the property looking neat and she is very friendly. Prices are efficient and the location is in a convenient spot for me