Public Storage Self-Storage Units at 2519 Chantilly Drive, Atlanta, GA

Although I closed my storage 2 months ago. The manger Trish never canceled my account so now they’ve charged me 3 months on top of additional fees. I have contacted an attorney on this manner. Writing for your protection, use a different storage company.

Avoid this facility at all cost! I drove 5 hours to pick up an auction unit. Upon arrival the manager was sitting in her car, after seeing me standing for 15 minutes she told me that she just clocked out for lunch, so it would be another 30 minutes before she could help me. I sat outside waiting and then finally she came to the door to let me know she was ready. I gave her my ID and then she states, “ You came all this way for just a table and paid over $300 dollars for a table?”. Keep in mind it was supposed to be a complete living-room suite, a table and a few other ends and odds. I told she had to have the wrong unit. At that point, she told me the man had wrote a bad check and picked up most of his items. Of course I wanted to verify the contents in the unit, but she stated I would have to pay and keep it if I looked. After taking the people from the auction facility, she agreed to let me take a look; However at that point I was ready to go. Not to mention she had me standing outside while she was on another call(hence the picture below). Needless to say I drove 5 hours, paid over $500 for a hotel for the weekend, paid $350 to rent a pick up truck- only to be mislead and stole from. I will never purchase another unit in Atlanta.

Tay Was great with customer service today. He absolutely helped me out.

Horrible customer service. They cannot print out verification that I have been vacated. This is pretty ridiculous.

Very very very unprofessional. Purchased a unit and was denied because it was 5:30pm and they closed at 6pm. Also was asked for a refund and they took my money and did not refund for the unit I purchased same day. I highly suggest not going here if you care about your personal things. The manage “Trisha “ or tristian should not have a job dealing with others if she is gonna treat people like that. I understand we all go through things but I had someone help me with their truck and didn’t have him to come back the next day when I needed to be out my place . I hope someone sees this and it helps them. Thank you

Trish is the best! she showed so much grace. Definitely rent here!

Happy to service this public storage and their customers.

Literally the worst experience ever. Everyone knows how stressful moving can be. dealing with this location added to that in a major way. I made a reservation for unit a couple days prior to move out date. On the day that I was supposed to be moving my things into my storage unit I go to this location and I cannot get in. I’m using the app and the app will not open the gate so I walk up to the access code box and type in the access code that was given to me and it says my code cannot be recognized. Now, during this time, there were other people who also could not access the gate. There was no one in the office, and when you called the phone number, no one answers the phone. Instead they tell you to leave a voicemail and someone will call you back. Well if I’m in the middle of moving, I kind of need to be able to reach someone in the moment. I called customer service and they can’t help me either so I go back to my apartment to finish packing up some more things and decided that I would try again later on that afternoon . When I get back about four hours later, no one is still at the office, no one is answering the phone or calling me back, and the app and access codes Still don’t work. When I call customer service back for a third time they essentially say there’s nothing that they can do and that they will send my issue to the district manager. They provided no solutions and left me in an extremely stressful situation , when I called back the next day to speak to someone in regards to my refund, they then said they would not or could not refund me. This by far has been the worst experience in customer service in a long time…nobody on site to help you gate code doesn’t work and customer service doesn’t care I would recommend going next-door to Extra Space Storage … They actually have business hours posted with a representative working on site every day.

Great customer service and an very helpful staff

This may be the worst customer service experience I've ever had. REALLY. I reserved a 10x15 unit for Sept 1st. A couple of days after I made the reservation, realizing I needed less space, I called and asked a rep to downsize my reservation and to push the reservation out a few weeks. "Someone will get back to you within 72 hours, he told me." Which I thought was odd. Anyway, nobody called. So an HOUR ago, I dialed Public and asked the person who answered to make the changes. An hour later, after speaking with 6 customer service reps, I finally told they wouldn't do what I asked. So I'm giving up my $29 deposit and moving on to a company that will treat me better. Which I imagine is any other company in the storage space.

Wanted to check out a unit. Trish was there and very helpful.

Trish was a great help, I was at the property moving a customer and she was very knowledgeable.

Trish is awesome she was able to help me in every way to pick out the right unit

I recently had the pleasure of encountering, Mrs. Trish, an exceptional public storage employee who truly deserves recognition for their outstanding commitment and dedication to their role. Her unwavering passion and tireless efforts have transformed the public storage spaces she oversees into havens of beauty, functionality, and engagement. It is with great enthusiasm that I share my experience and commend her remarkable contributions. From the moment I entered public storage, I was struck by its pristine condition and meticulous attention to detail. Every corner was impeccably maintained, with well-manicured units, vibrant lighting, and thoughtfully based climate controlled areas. It was evident that Trish took immense pride in her work, as the environment radiated a sense of tranquility and harmony. What truly set her apart was her genuine and warm demeanor. She approached her role with a genuine passion for creating a positive experience for visitors. Kudos to this remarkable employee!!

I’ve been there a few months and my bill already went up and I’m the furthest back you could possibly be.

Trish was great, her computers weren't working properly so she took the time out to help me rent online

I purchased a unit at public storage from an auction. Trish was helping other customers when I got there but she took the time to acknowledge me when I came through the door and told me she’ll be right with me. She made me feel very welcomed. She made my process easier and extremely smooth.

Trish was amazing! She was in the middle of putting her office together but she still found time to help me and answer my questions. I would definitely recommend this place if you’re interested in purchasing public storage.

Trish was very pleasant and knowledgable, she took time out of her day to set the ps app up on my phone so i can pay my bill online, she is an asset to the property

TRISH IS AMAZING! She turned a rough move into a better storage experience!!! I look forward to my stay! Thank you for everything Trish!!! #TKD

I came from Arkansas to help her move in her storage space, we had a horrible experience at a Howell mill location but once we met Trish she made our public storage experience better

Trish was very nice and down to earth, I came to help a friend move and she was great

Dymond and Trish were very helpful. Thank you ladies for so much help!

Trish was very helpful and attentive!

I have been at this unit for about a year now and I have had NO issues at all! All the employees are great, but I especially love dealing with Ms. Trish with all my storage needs. she’s always helpful with a laugh and an smile. Appreciate you all for keeping my items safe!

I was having a horrible day until Trish changed it around for the better!! Thank you for your exemplary service on today!!

Today I came in to look a storage unit, I believe it was a 10×20, anyway...Trish was the one to help me. She was so friendly and warm, which was comforting going forward with all the questions I had. She is very knowledgeable about the storage units, in fact I didn't even need a 10x20 I needed a 10x10. I'm so grateful for her assistance.

Mrs Trish was awesome in helping us out today. Great service, even stayed late to make sure we were all set! Wish I had 3 more hands so I could give her and PS 5 thumbs up!!

Weekend attendant was very helpful and polite with any questions or problems we had when at the storage facility

Came to the chantilly drive location and Trish was who took care of me she had excellent customer service got me set up and situated in a very timely manner ☺️

This place is a joke Door locked and no one answers the phone at 2 pm on a Thursday Absolutely unprofessional and unacceptable

Only gets 2 stars because it is convenient location and all 1st floor layout is easier than elevator access. Other than that there are much newer and nicer places around at the same cost (Extra Space). After ~1 year into my rental my monthly rate nearly doubled while for new customers it was around same price as what I was paying initially. Because I know they have a ton of vacancies in my building I called to see if they could reduce my rate to new customer or match Extra Space. I guess this is not a thing with Public Storage and the "property manager" I spoke with could have cared less that I could get a unit for ½ the price at the newer and much nicer Extra Storage less than 2 blocks away so I am moving right on out. Hallways are dirty, the access doors to the interior units are regularly just wide open, the driveways are in sore need of repaving and you have to get in and out of your car to punch in your code to open the gate. Fortunately I did not encounter any rodent issues that were pointed out previously, the rodent bait traps look very new so maybe they finally addressed that problem. Just pass right on by and go to one of the 3 Extra Space properties within ½ mile of here that have similar if not cheaper pricing. Lindbergh & Lenox and Lenox & Buford are all interior, the one right next door on Cheshire has outdoor units but is a little bit older. The property managers at Extra Space are much nicer and actually care about their properties and clients.

Lattice was very helpful outstanding person

I will not talk bout what happened... Just know it wasn't good....