Public Storage Self-Storage Units at 151 NW 5th Street, Miami, FL

This place has a good location however I have encountered horrible situations with the homeless population that lives/sleeps inside the empty units. I even saw once one on the third floor taking a "shower" with water buckets. They dont seem to care they dont even clean I have sen the same dead cockaroaches for the last month I have been there. Staff is nice but they need to get their act together here it is discusting for such an expensive property to rent a unit. atleast 10 homeless roam in the 3rd floor of the climate controlled building and loiter and sleept there.

Highly recommend. Attendant was extremely helpful and kind. Provided all the necessary information.

Netta at the desk was great! She will help you with whatever you need.

I had a great experience getting setting up here. Everything is super clean and very spacious. Easy to get in/out. Netta at the front is great and eager to help!

Netta is always a great help!!!

Netta and Laquette are the best to work with! 5 stars and easy move in at this location.

This is a great location with great staff who were very helpful and polite. The ladies that helped me were Netta and Laquette. These ladies deserve some recognition for their superior service. Thank you guys.

Amazing experience. Highly recommend anyone to come. Special shout-out to Laquette and Netta. A star team!!!!

The ladies in the office are top notch! Love this location ❤️

What an amazing experience at the check in desk ; both Netta and Laquette were professional and Extremely helpful… 5 stars ⭐️ for sure !!!

Amazing service at the front desk. Laquette & Netta were so helpful with my unit transfer. They went above and beyond for me. Highly recommend this location. Clean facility

Muy amables y muy buena atención,también muy limpia las unidades y el edificio en general.Gracias

Laquette was very kind, helpful, and attentive. She guided me through the process and made it so easy.

Isn’t it really open till 7 pm????

Rude staff. Dirty bathrooms.

excellent attention ! Enrique has been very attentive and helpful in answering all my questions!

LaQuette was so helpful! I’ve been so stressed but she showed me the unit and the process was so easy. Thank you!

Ashley is an amazing manager. Ashley is very sweet. Ashley helped me with all the questions i had about the facility. Super nice!!!!!!

Ashley is a nice and super helpful

Helped me a lot getting my first storage unit after booking the wrong location. Wonderful customer service!

Laquette was great help. Elevators was down and the office was busy but she was still able to still show us the unit we need.

Laquette was a great help with my transfer and property is clean as well

Great storage place very clean nice workers and management is very understanding

Nice!

Laquette checked us in, gave great advice as far as the size of storage I needed and was professional.

LaQueet was very helpful in getting us set up

The attendant was really helpful ( I think her name was laqutte or something) she was able to direct me to my storage unit when I got confused

Laquette was the best Very helpful

The elevators aren’t great, you can’t hold them while loading. I was also charged in the beginning of the month, and not like I was told at the office (after 30 days)

Not safe: Homeless people sleep in the empty units in this facility. Only one cart to use for the entire facility. The place is riddled with cockroaches. If you want your items to have cockroaches when you take them out then this place is for you!

Working hours and very poir assistance

Fast & Efficient very helpful to my needs

Look, it’s a Public Storage in downtown Miami so, yeah, the decor is a little rough. But I haven’t had any safety concerns and the staff is friendly and helpful, even if they are overworked.

Love this place the people that work here are very nice if you ask nice.

Great staff

The building is kept clean and the elevators are in working order always. The staff is very helpful and understanding. And very kind.

The female customer service representative should be retrained and monitored about sarcastism toward customers. Public storage should have several traveling supervisors pretending to be customers to catch their employees being disrespectful. She created a hostile environment because she were asked questions about the storage. I would not recommend this storage location to anyone.

It's an ok storage unit, but, my son needs his refund on a second storage unit we don't need.

The USPS on the other side of the street didn't have a big enough box for our parcel. So we got sent here and were helped more than excellent and with a smile by the lady working there. Forgot her name, but want to thank her. All our items arrived in one piece due to her help packaging it.

I needed to store my things for a couple months while moving and this place was perfect in terms of the location. Staff is really professional, check in and paperwork took about 15 minutes, check out was easy as well and I did it online without even going to the office. Other than that, it is a storage ... you get an empty room with 6am to 6pm access.

Great location and the customer service that I received from Laquette was awesome. She kept a smile on her the entire time I was there

Joseph was really helpful and got me setup with a great unit right away. He was knowledgeable, polite and thorough.

This Public Storage is in a very convenient location downtown with reasonable rates. Parking is available, which is not commonly found at storage facilities nearby. Also, I want to mention Laquette, who is an associate at this location. Laquette is extremely friendly and has been very helpful since we moved into our unit. I'm very satisfied with the service at this location!

Laquette has been a great helpful and very nice. Love the location

Destiny was very helpful

Destiny was a great help the other day. She was very patient and explained the rental process to my understanding

Necesitaba un sitio temporal para guardar las cosas de la mudanza, me ofrecieron un servicio bastante económico por un mes, entregué el espacio luego de mudarme y fue muy fácil la entrega, el cobro y lo demás, fueron muy serios, lo recomiendo bastante

rude staff and extremely dirty place , they should keep the place clean especially now with the Covid

Hii! I’ve been renting here almost 2 years, and let me say the attention was really amazing, I didn’t need help a lot of the times I came to check on my stuff, but when I needed them staff was super helpful, specially Laquette! She was so nice and wonderful, and really helpful when I finished the lease! It also has AC so that’s good! Defiantly recommend the space!

Joseph was great. Very accommodating and helpful. Made the whole process of getting a unit very smooth.

I am extremely happy with my choice of location , it very close to home. When I arrived to the location i rang the doorbell and than realize the person is on lunch. But this gentleman came out to assist me who was so kind and helpful. He help me complete my reservation and explain in detail of storage I decided on. Joseph did an all and beyond job to explain how the storage facility works since I am new in town. I feel safe knowing that the facility has nice people and my items will be safe.

Awesome service! Dorothy was great!

Great staff!

Dorothy is a very kind and caring person.

Dorothy and Joseph were so thoughtful and helpful. They made a challenging moving day much less difficult and did it with smiles and a sense of humor. I cannot thank them enough. Awesome customer service!

Great place for storage

Thanks to Joseph who always ready to help. Great location and always clean. Thanks to the Team at Public Storage for doing the right thing and being great.

Joseph and Dorothy are both ROCK STARS! They are always delightful and smiling. I have several units in the facility and very pleased with the level of service they both provide. Very much a family environment and they built that through their hard work and dedication to customers. Thank you both!

Excellent service provided by Joseph …. Since the very first time my husband and I met him he was very kind and helpful …. I was looking for a storage to put my stuff, and to be honest , moving it’s kind of stressful but Joseph was super friendly and patient and took excellent care of my husband and me….. he is super professional and very knowledgeable….. if we need something he is always there taking care of us….. he made our moving experience less stressful …. Great location and definitely coming back ….

I love Dorothy, she's helpful, kind and genuine and in Miami that's hard to find. She's an asset to the location!

Love this location and joseph is especially helpful, he helped me set up my auto pay when no one else could. Thank you Joseph!

Joseph was very helpful !

Joseph was really attentive and helpful. He explained the unit differences and advantages. Really great service and location 👏

Joseph was amazing thank you

Very clean air condition very nice place the manager Dorothy is a very nice sweet person

Caroline was awesome at setting up my rental

Been at this location with boyfriend for quite some time and Dorothy has always been amazing.

Had a great experience at Public storage , Joseph was great.

So far everything was great... Very polite Mrs Dorothy, she was very gentle and patient with me my gf she is deaf had to translate everything..

The customer service that Dorothy and Joseph provided was by far the best I have received at any business. Public Storage is lucky to have these two as employees. After I reserved my unit online, I received a message from Dorothy about 5 minutes later welcoming me to Public Storage and letting me know they were here for anything I needed. When I called back to schedule my move in with Joseph he was so friendly and accommodating. I just returned from the physical location and had the pleasure of working again with Dorothy. She is a treasure!!!! Explained everything so clearly.....showed me my unit and the ins and outs of the facility and was honest and trustworthy! The facility is very clean and air conditioned. As you know moving is very stressful....Dorothy made me forget my stresses and was a pleasure to meet. Do yourself a favor and use this location!

La señora Dorothy y Joseph me atendieron muy bien y cielo en la 40 street.🌞

While searching for a storage online, where you find better deals, I make several reservations; a staff member contacted me and patiently explained that I should not click "reserve" every time I found what I needed, size and price, that they will reserve the unit for me and will send a confirmation email. Then, I needed to get a bigger space, and found one available online, I called and they change the unit size and honored the online offered price. At check in all was well explained and once again I was pleased with their patience and service. The unit was cleaned and ready. Their location is quiet and easy to find. So far I have gone several times without inconvenience. I will mentioned to respect the hours for access, which is understandable.

Tip! it's a little cheaper if you rent online!The process was quick and easy. You get your account number and gate code to enter the facility. And you can select your move in date. So the place is ginormous! and it's like a maze so you can easily get a workout in if you get lost.. It's clean and is air conditioned. And! no vermins creeping around.🤭 Inside the unit you have a lock 🔐 and keys. (2) I rented the small 5 by 5 which stores a lot if you arrange your stuff wisely 😉

My favorite place to store my belongings. I love my space at Public Storage. Clean and affordable.

I went looking for a place to store my dads antique car since he recently passed away and what I found was so much more. After being told by Dorothy that her facility did not have storage for cars she went above and beyond trying to help me find a location to store my dads car. Unfortunately I was not able to find what I was looking for but I was in tears and began telling her some of the memories we have had with this car. Dorothy listened and was so nice and sympathetic. She made me feel comfortable and after getting my cry out I left with a smile. If I ever need regular storage I know where to go! Thanks Dorothy!

For me perfect

Beware of the pricing, they give you a good price and then increase it to whatever they went. I called the location there was no answer so I called the 800 number and they told me that since it is a month to month contract they have the ability to change the rates. The person on the phone then just hung up on me. Good facility, bad business practices.

Dorothy goes beyond to help you if you should have any problems. It is pleasant to have someone who really cares about their job.

All though there are storage places closer to home this is my go to spot! Dorothy is AMAZING .. However lately they've been short staffed. So if you go and things are locked down or you have to wait trust me it's not her fault it's corporates.... It's a shame they aren't thinking of her safety or that fact that there should always be 2 in a place that size! Shame on them

Dorothy has been extremely professional and helpful in renting the right unit. She guided me through the whole rental process and everything was extremely clear. I personally highly recommend this storage facility and hope you will find Dorothy assisting you!

Dorothy is great! She is really lovely and helpful! Thanks a lot!

Buena atención, personal bien profesional y limpio y climatizado

Excelente

Dorothy is amazing =)

I had a great experience there with Dorothy & Joseph!! They were awesome! Thank you so much for your assistance and professionalism! It was greatly appreciated! From the moment I walked in, I felt welcome and they were very courteous and kind!

Dorothy helped me with all my needs. Great personality she has it. Thanks.

Dorothy was the nicest person I've dealt with in a while. She knows the storage business like she built it. Thanks again for everything.

Dorothy is the nicest person I have ever met in the customer service field. She makes moving such a breeze. She was able answer all of my questions and even showed me multiple spaces. When i am ready to move i will be at this location because of her and her #1 customer service and attitude skills.

Wow hands down Cameka is best sale person!! I love her she made sure we got the best service from her. Thanks again Cameka!!

Cameka is phenomenal. When I locked myself out of my unit, she was so helpful and worked tirelessly to help me out. Thank you!

This storage location was excellent. As soon as I walked in, Dorothy at the front desk was polite, curtious, and very thorough about how to access the unit. She's honest and awesome when I ask a question. I would definitely recommend anyone to her and this location. Good service!

Amazing. This one word describes the manager at this facility. Dorothy has been amazing during this whole moving process. She knows how to do her job to the fullest. Thanks for everything Dorothy.

This public storage has the best manager ever. Dorothy is one of the greatest people I have ever come across when it comes to moving she is a one on top of our game. She answered all my questions and show me everything I needed to see. If you ever need storage this location is the one as long as Dorothy is around.

Dorothy is always on top of her game. If you go to this place ask for Dorothy. She is the greatest.

Dorothy is the best manager ever she’s so helpful awesome to all of her customers

Moving is so aggravating but I got to this location and met Dorothy who made the process alot better. Thanks for helping and being my therapist listening to me rant about everything.

Dorothy is amazing. She definitely knows how to do her job. Great service here.

Joseph was awesome and very detailed in answering all my questions and concerns.

Joseph and Dorothy were great from beginning to the end. If I ever need storage I will see you guys again. Thank you guys.

Dorothy made the entire process so easy and pleasant. They have the best rates around and the staff is absolutely wonderful.

Nobody answered phone Never!!!!!!!! Bad service

They keep jacking up my rent

Siempre me han tratado muy bien lo mismo Joseph que Dororhy. Son muy profesionales y cualquier problema lo resuelve. Tienen mut buena atencion con el publico.

Dorothy was super helpful!!

Good experience.. The staff is amazing, Dorothy and Joseph, thank you for you excellent service. I will recommend it

Wonderful experience getting set up with Public Storage in downtown Miami. Who would expect such kind, cheerful and professional staff? Dorothy and Joseph made the arduous task of moving/downsizing/putting things in storage much less stressful. Thank you!

Excelente servicio

After years of coming back I was happy to see Dorothy was still here. I know I'm in great hands with her here!

Over the past few years I have had peace of mind, knowing that Dorothy and her team at Public Storage has my belongings safe! Thank you!

Dorothy manager is the best. I was making a delivery she went above and beyond for me.

Great place to store your items and Dorothy makes sure of that. When shes there the place runs the best. She helps with the best size and price. Ask for Dorothy and you're going to get the best.

Efficient

One of the greatest Joy's is to have things go the exact way you want them. Coming to this PS location was the best idea I had when thinking about storing my items. I met someone who became like family to me. Dorothy is the best. She showed me the best unit for my things. I got a great rate and I have had no issues since being there. I thank her more than she will ever know. She keeps my mind at ease! I will recommend this location to any as long as she is here.

Dorothy is always the best!

I was looking for a unit and was helped by Teshema and Dorothy. I got exactly what i was looking for. Also the rates and service are amazing, highly recommend 10/10!! :)

Teshema and Miss Dorothy give me excelent atencion. Great staff I recomend to rent. Here They call you immediate if u do reservation. Online 😉 Muy. Buen. Trato de parte de la Sra Dorothy y Teshema!! Llamaron inmediato y me explicaron con mucha calma todo!!

Tracy was a good person to come in and talk to to help me get a nice storage I and will like she should get a raise because her attitude it just right for the job kept a smile on her face

Caught steeling orange Bloom Trail insurance Melissa Louis law go now

Truly, this location IS blessed with Dorothy the General Manager. Was so helpful and made us feel welcomed! Very Professional!

My husband and I just move to Miami from out of state. The 20+ hour trip was a stressful nightmare! 😢 but finally getting to public storage and Cameka 🤗 was a HUGE breath of fresh air!!!! She was super helpful! And very kind 😀we found the perfect storage unit at a great price! I’ve already recommended this location to friends and family! -Katie&Carter!

Un buen estorage lo recomiendo

This is my second time renting storage space from this Public Storage. . Joseph and Dorothy are wonderful staff to work with. Friendly, professional, courteous and helpful. I would recommend renting storage space there.

Dorothy is the best. She helped to make the transition very easy. Joseph was great also.

Joseph was very kind and helpful.

Dorothy is always so wonderful and attentive. I will continue to come to this location as long as she is here.

Dorothy was awesome and her service was the best

I came back here after almost 20 years and was so happy to see Dorothy was still there. She was good at her job back then and she is still the best. ! I also heard that Dorothy is well known in Brazil! When i was checking in there was a very nice man names Carlos I believe. Anyway, glad to be back here!!

Dorothy is wonderful. Great help.

Amazing! These guys are nothing short of fantastic!

Dorothy is literally the most amazing person at this place. Shes such a sweetheart and super helpful every time we visit for service! Thank you!

Everybody knows that moving is sad and exhausting. The Storage was clean and efficient. But people can and actually do change the way you see things. Dorothy is the responsible of the Storage Office when I moved in, and she is extremely sweet and kind. I am thankful I got to meet her. She was very supportive with the movers and myself! Happy New Year to everybody at PublicStorage

Dorothy is always amazing when i come there!

It was a very long and stressful day and everything went wrong moving out of the apartment. Cameka and her coworker at the public storage office were our light at the end of the tunnel. They were very helpful and had a positive attitude. Check in was easy and fast. Excellent customer service.

Very good service like always even if I'm come to ask a question Ms. Dorothy always a very good help when I talk to her or call.

Dorothy is wonderful. She was very attentive and made sure everything went well.

Dorothy is the best. This facility is lucky to have her!

Dorothy was so great. She was nice and helpful.

The check-in process was flawless. The facility was neat and clean. I felt very confident that my belongings would be very safe here. And Dorothy was fantastic and extremely helpful. Any company would be fortunate to have her as an employee!

Had such a great experience with this storage company. Staff was very helpful and attentive to my needs. Highly recommended.

She is a very polite and nice lady and also very helpful,very nice property downtown Miami

The staff is execellent and they provide great service. Will recommend to friends and family.

Joseph rocks! He provided outstanding service!

Thank you so much, everyone was so helpful. They got me in and out! Great job!

Servicio excelente! Muy amables y atentos

It was great to begin with did reservation on line got a call 2 mins late then another call the day before and one on the day of ..got there quick no hassle guy there was very professional Joseph cool dude.

Working fine for me!

Exelente

Dorothy is one of the most amazing managers. She make sure the place is well maintained and that all her customers are as happy as possible. It's more than a storage when she's here, it's like a family. Thank you for all of your care and attention Dorothy it is greatly appreciated!

This place has great service thanks to the wonderful staff they have. Dorothy is always amazing no matter what the need she is always there to help. Joseph is wonderful as well he helps as much as he can when he's not cleaning or doing other things. If I ever need storage again this facility will be the first place I turn to thanks Dorothy!

Good Service the Ladies in the office had good customer service great location highly recommended

Everyone is very nice and helpful. The location is perfect.

The staff is very nice and help you out as much as they can so you can have a nice move in to the storage. The place looks neat and organized. There is two elevators and a gate code to enter the place. The space of the storage clean for storage.

Rented a space on 6-2. Dorothy and Joseph took very good care of me and handled everything with efficiency.

Dorothy was great. Great customer service.

Great employees. Dorothy is wonderful at what she does.

Public storage 27815 downtown Miami is great! Dorthy and Joseph are very helpful and professional! This place is clean and well maintained. Thanks!

Joseph was very helpful. Couldn't ask for more.

Dorothy and Joseph are great. If you ever need storage this is the location to come to.

Dorothy is amazing. She makes this place run like a well oiled machine. She always has a smile and is pleasant and helpful. You don't find people like her anymore!

Dorothy is great. Friendly service with a smile!

Clean and excellent customer service. Joseph has been very helpful.

This place always has great Service thank you To Joseph and Dorothy for all their help. If I ever need storage I will come back to see these guys.

Dorothy and Joseph are great. Always helpful and ready to explain things when needed.

Each time i come to Public Storage Dorothy has almost been amazing. I love her like family. Thanks for having such a great employee at this location.

Joseph was great!.. he was incredibly helpful and went above and beyond to assist us with anything we needed.

Dorothy and the staff are wonderful. She is very attentive and always super polite. I appreciate the fact that she takes the time remember my name and is knowledgeable about products and the area in general. Thank you Dorothy for being you! Sheer excellence!

Service was great and the facility is kept clean. The staff is very friendly!!!

What time can we gain access to get inside

Dorothy and Joseph did a great Job, thanks a lot for your help!

This location is blessed with the DOROTHY the general manager. She's simply a blessing . Makes everything easier, very reliable and on point also good energy while you're there . The units r nice although pricy but convenient location ..

Muy buen servicio. Y la atención prestada por el personal muy amable

Will recommend them to anyone that is looking for storage. Every time I had to go there they was always polite and friendly. You guys rock!!!

I'm still a little shocked at how helpful the staff were. I was expecting a dreadful process but Dorothy and Osiris made perfect sense of everything. Many thanks.

Josie was amazing she was very friendly and really made sure we had the best experience ever. She really made us feel that our satisfactory was her main priority.

Dorothy and Osiru were extremely helpful and provided excellent customer service skills! These ladies with out a doubt will help you with all your needs!

I had just come out a public storage on 16970 NW 4ave. They were great but this other facility was not.The lady working there which don't remember here name but she a supervisor was rude and after the second visit told me that because I had just left the other facility a 16970 NW 4ave. I wouldn't qualify for the Memorial Day weekend savings. Something that she knew on her computer all that wasted time just to get me to pay more I left of course.. because she was so rude, I told her if she had just lost a customer she didn't care. I went to the storage post and was treated very nice there it's located on 12th Avenue and Northwest 7th Street anybody wants to go to a nice place where you're treated right go there. I got two months free... If this lady thought I was going to stay quiet she has something else coming to her.

Great staff and price

Affordable and clean

Ok

Dorothy, who works at the front desk, is super helpful, friendly and accommodating. The storage unit is very affordable, easily accessible and in a good location (I live on Miami Beach). This was the second time I've used this location, and I have been very happy both times. I highly recommend this location.

Magnificent personal treatment !! Incredibly helpful. Always willing to assist you all the way. I recommend this place blindly.

I love the staff and the facility. Dorothy is amazing!

It's an older storage place but it gets the job done. The best thing about this place is Ms. Dorthy and her crew. They always go above and beyond for me to make my experience a pleasure. It is such a blessing to meet people like Ms. Dorthy in Miami she's truly one of a kind. Thank you for everything.

The staff is very helpful and it's a safe, clean structure

Grate place for storage

I've had a unit here since 2009, and Dorothy has always been extremely helpful! I recommend this storage to anyone living near Downtown.

Great job by Dorothy. She makes everything very clear and easy.

Dorothy always gives the best customer service. No matter what my situation is she has an answer. Thanks Dorothy.

Easy access, but very old scary looking

Dorothy and Osi are the best.....they made everything smooth and easy! Great Customer Service!

Osiris, the lady that helped me that day is very professional; best experience renting public storage!!

I had a storage unit for 6 years at this location. Never had an issue. very convenient and safe location, specially that it is across the police station Dorothy, the manager is superb. I will give her 5/5. Very helpful and friendly the only reason I am giving a rating of 4/5 due to the price. Price is on the high side , specially for the location it is in

Great job Vince and Dorothy, thanks for your kindness and support.

Dorothy is the best she is awesome

Vince rocks. Congrats on the baby girl!

Dorothy and Vicente were very helpful. Awesome Customer servuce. Would greatly recommend public storage

excellent customer service and really helpful in dealing with inevitable stresses of moving. I want to commend Dorothy especially who was not only charming and kind, but consummate professional. She went out of her way to make the whole experience actually enjoyable...who would ever think it would be fun to go to a storage facility!?

Dorothy and Vince are awesome.

Dorothy offered great service. Vince was great as well

Vince and Dorothy made the rental process stressful quick. They we're both professional and very nice. Would recommend renting with Vince if you go there

Dorothy and Osiris are the best. Informative and helpful...can't ask for much more.

Dorothy was so kind and extremely helpful. Found the best storage unit at the best price for me. It was quick and easy and she had tons of helpful advice ! Thanks Dorothy!

Many Thanks to Dorothy and Osiris for helping me select the best unit to fit my budget on such short notice!

Great location well maintained with employees that have great customer service, which is rare to see. Osiris assisted me, had the patience and kindness in answering every question and concern i had. She informed me of all i needed to know and exhibited professionalism like no other.

I had a great time talking with Osirid. She was extremely helpful and knowledgeable

This Public Storage has great customer service. Ms.Dorothy and Osiris were very helpful while I had my thin gs there. Definitely recommend to anyone The employees treat with so much respect.

It was a very busy day, and the property manager Osiris all the time help us with a big smile and patience.

My experience with Public Storage was GREAT!!! Dorothy is the not only the kindest person there, she is extremely personable and KNOWLEDGABLE.

Dorothy is great

sulema and vicente were very nice and helpful with me thank you

Vicente and Sulema where very helpful and great customer service

Vince and Dorothy were very NICE and EXTREMELY helpful with my storage selection. Their customer service skills are top of the line.

I have used this facility a number of times in the past, by far a great staff and a very convenient location. Dorothy is one of the best Managers PS has and is lucky to have. Friendly, very thorough, honest and reliable too. She always has the best interests of the clientele that use the services that they provide. Thank you very much!!!!

The best customer service anywhere. Thank you Dorothy and Sulema for everything.

Great customer service. Dorothy always calls to remind me of my bill. She and the staff are wonderful. Thanks to you both.

SULEMA AND DOROTHY WERE VERY HELPFUL AND ANSWERD ALL MY 101 QUESTIONS:) THANK YOU LADYS WILL RECOMMEND THIS LOCATION TO ANYONE

I received excellent customer service from Dorothy & Zulema a few days ago when I rented a second unit on behalf my company. The team is very professional and courteous and I am pleased with their service. I unreservedly recommend this location. Definitely a five star service.

Dorothy is wonderful and easy to talk to. She answered all my questions with no hesitation. Thank you for all your help Dorothy. When I need storage I will definitely be back to see you.

I went to public storage inquiring about storage. Dorothy and Sulema were very helpful. They answered all my questions and put my mind at ease. Thank you ladies for all your help.

Great Service, the people working there really provide detailed information to help make the right decisions for what we needed. Dorothy takes pride in knowing the customers and helping make the transition easy for storage and logistics. I would really really love to rate this a 5 but the only drawback is the hours open. Even if they could stay open until 7 or 8 pm would be more appreciative of meeting customers needs as a lot of people still work and cant make it there before 6 pm closing. I recommend this to anyone who wants great service and easy location in downtown. Thanks much

Went in 2 days ago the young lady that was in the office Sulema she was very nice has great customer service skills she asked if I liked how she treated me to do a google review so that's what I'm doing 👍🏼👍🏼

I absolutely LOVE this storage facility, because of the efficiency of the STAFF(Dorothy E.) Sulema

GREAT CUSTOMER SERVICE...

This is the first facility I've gone to where there is true customer service. Dorothy and Freddie are the true meaning of just that. Thanks for all your help!

Love Freddie and Dorothy. Thanks for all your help.

Thanks Dorothy and Freddie for everything. Two very understanding people.

One of the best facilities I have been to. Dorothy was such a big help and very understanding to my needs. Freddie jumped in and helped also. These two are such a great team for the location and the customers.

So nice and helpful! Loved it!

I would honestly recommend this public storage facility to anyone who comes to me looking for storage advice! The employees were very professional and very knowledgeable on the subject and got me into the right space! Dorothy and Freddy make a wonderful team and if you have any storage needs please go see them!

So far so good! Dorothy confirmed my interview in advance. She was ready when I arrived... Easy... She walked me through the facility explaining every step for my next visits... The facility was clean. It is not the newest one but it is well located and easy to access.

I have worked with several different storage facilities, and have never experienced such professionalism, courtesy, and friendliness as I have at this location. Dorothy and her team are always ready and willing to go above and beyond the call of duty to assist customers, and truly add a personal touch to the storage experience. I currently have 3 units at this facility and wouldn't dream of moving anywhere else.

Just started a new job and I am so thankful that my work units are located at the Downtown Miami location. The staff is fantastic, by far the best Public Storage experience I've ever had. Dorothy is simply incredible. She genuinely cares about all her customers and goes above and beyond to make sure everyone is happy and has the best experience. I couldn't imagine having a unit anywhere else. I can honestly say it's a pleasure to make a trip to the Downtown Public Storage.

Thanks Dorothy and the crew.

I went into Public Storage not knowing what to expect since I was already having a crappy day. When I walked in I was greeted by two lovely smiles that belonged to the lovely Dorothy and the very helpful Freddie. They were super friendly and super helpful and made me feel a whole lot better when I walked out. They are truly the storage experts and they knew what they were talking about. I would recommend them to anyone who is looking for storage!

I walked in Overwhelmed but walked out happy and very satisfied!!!!! Everyone on staff said hello when I walked and were all equally helpful! The service was good and they were able to explain everything down to the bone!!!!!! They also gave me a tour and showed me how to work everything!!!!!

i wish we had more places like this one the people are great and the help you with a smile thanks and i will be telling more people to check this place out

Awsome attention by anaysa , thank you

Great customer service

anaisa was very kind and helpful today showing us the spaces and ghe benifits of tje peoperty.

Very positive experience. Anaysa, the property manager, was extremely helpful and accommodating when explaining the procedures to me. Real nice people and a good value. Jack Quanstrom

I have been with public storage for about 2 years now and it has been nothing but a pleasure dealing with Dorothy she has always helped me with any issues I have in a very professional manner although I have wanted to change locations the reason I have stayed is cause of her and not only to me but to others as well I have recommended many people to her and will continue to do so..thank you dorothy

Ignorant idiots. I use one credit card just for my Public Storage account and no one else. I freaked when my bank called to ask if it was me buying a $1000 ticket on Bangladesh air. No, and the bank jumped on it. I then called Public Storage and explained the situation. That's when I ended up talking to dumb and dumber's sister whose response was "I don't know anything about that". I asked that she shut down the auto pay and send me my bill. No they don't mail bills. Okay, then email me I told her and as far as I could tell she agreed. I later went back into the account to delete the card numbers but you can't do that so I phoned and had to leave a message. They didn't do anything. Today I finally got the email with a LATE CHARGE?

this property is mantained very well..the staff is so helpful..I was hired to help a tenant move out of the facility and Dorothy did a great job with assisting me with all my questions...NORMALY EMPLOYEES DONT CARE...DOROTHY 100% GAVE ME HER THOROUGH ATTENTION.THANKS DOROTHY.SHIPPING BY DUSTIN

I went to PS in search of moving supplies. What I found was someone so knowledgeable of all the items and what it takes to pack and move. She was very sympathetic to the horrible day I had been having and that made this all the more worth while. Dorothy I truly thank you for making this experience a little more easier for me. If ever I do need packing supplies, I will definitely see you again!

Dorothy has always been the nicest employee at this location. She and Nestor are always helpful. Thanks for everything.

Thank you for all your help Dorothy. Anytime I'm in Miami and have to pack I know just where to go.

Great storage facility. They have a lot of moving supplies, and the best customer service. Nestor & Dorothy made everything so easy for me and my movers. I will be recommending this storage company to family and friends.

Dorothy was one of the most helpful people I have come across in customer service. Thanks for everything. We will be back soon.

Excellent customer service "D" and "N" r the best *****!

Good customer service.

I've been using this location for many years I love the way Dorothy treats people always respectful and helpful and so is her coworker Nestor always polite and always answering any question I may have the best way possible... I highly recommend this storage always clean and the staff is simple the best....

Dorothy is the nicest person that has been at this location since I've been a customer here. She has a beautiful personality inside and out. This location is very lucky to have her.

The managers there are always helpful andcare about their customers

I've been to this location many times in the past years. Each time I've come Dorothy has treated me with kindness and respect. She has always helped me with supplies and answering all my questions. She is truly a diamond in the rough. She always has a smile and never hesitates to ask how I am doing. The customer service skills she shows is very rare these days. Public Storage is blessed to have her on their team!

I love the manager Dorothy at this public storage she is like a breath of fresh air

I like this Public Storage because Dorothy is the greatest. She is so helpful in so many ways. She answered all of my questions and was very knowledgeable about what I would need for storage. Dorothy and Nestor seem to be a great team at this location and I will definitely recommend it to any one who needs storage or supplies.

I was very skeptical at first but when I was told from some other friends of mine that Miss Dorothy, with her type of high quality one on one attention she gives to her customers ..I didn't mind about spending a little bit more on this location rather than the other ones that were cheaper.. I admire her ability to multi task with such poise n focus, yet having so much patience with others,,, love the communication she has with her other employees she makes a great team with Nestor both of them treated me with total Excellent Care! So I'm Very grateful for that n will always use this location for as long as their Excellent treatment to us customers continues. .. thank u

I went to public storage in search of packing supplies. I came across the most friendliest person I`ve met in a very long time. Dorothy was so helpful and she took the time to show me how to set up the items I purchased. Thank you for having someone like her to make packing so easy.

I've been to this facility to purchase moving supplies many times. Each time I'm there Dorothy has gone above and beyond helping me to get the items I need. Dorothy ' s personality super exceeds customers service. I will continue shopping here because of the customer service I'm given. Thank you Dorothy for just being you and being dedicated to helping your customers.

The best thing about this WH is Dorothy!! she is the best: sweet, attentive, professional ... thank you Dorothy! will be back if I have to store something :) < nestor is very nice too!

Dorthy is the best. She is super helpful, friendly, and has a lot of knowledge about the area.

I have had a unit at this location for over 4 years and I have nothing but praise. The staff in the office is very helpful, and professional.

This location is the best only because of Dorothy the manager, she is the reason i have stayed here for so long. Dorothy is always there and assists you with anything you need and she does it with pleasure, i wish there were more caring people around like her.... ps. The other guys that work there are great too.

Since I rented out two units here at the beginning of the year, I have had to come and go from this property quite a bit to move things in and out. Each time I do, Joseph, Dorothy, and Manny have need extremely helpful. I work at a 5-star hotel and I feel like the service they give to customers here is on par with the service we try to give our guests at my workplace. 10/10 would recommend!

Just moved from NYC....Great service and understanding staff...highly recommend.

I've been with public storage almost 2 years and have had zero problems. Ana is always available and remembers my name. Ana also gave me a great deal! Thank you!!!

I'm a client with these ladies Sara and Olga and I haven't been there a day without them smiling with nit just me but will all customers and everyone comes to do business and leave satisfy great location

Alicia and Rick are amazing! Go talk to em

Came to the property to make a payment. The office was clean and Melinda was very friendly and helpful

Sharice did a awesome job she was very helpful

Dorothy, Joseph and the rest of this facility staff is great. I would say amazingly good and all of it thanks to the people that work at this particular storage facility. Unfortunately, I can't say the same thing about district and regional managers which are absent minded and lack any kind of professional customer service. I wish all of the other Public Storage facilities in Miami Dade County had such helpful staff.

Great location Downtown.Clean and Secure.Dorothy and the other employees there are great people

my experience at public storage for the first time was made very pleasant by the staff. Dorothy has an awesome personality she is very detailed and makes you smile even if though moving can be stressful She also treats each customer very well even tho it was hectic.Joseph was very helpful also. He made it his duty to make sure we were ok and that we were satisfied with the service even tho they were very busy... I can actually say i met two great people today and i kinda almost wanna send them flowers... lol

Nice and helpful staff. Thanks Joseph and Dorothy.

If anyone were to ask me why I have been a tenant at the Public Storage location 27815 in downtown Miami for so many years, I would quickly and gladly reply: the really nice and fantastic people that I have met that are involved with that location. In many places nowadays the Customer Service seems to be forgotten. It is thriving in downtown Miami because of people like Property Manager Dorothy Evans. Dorothy is the outstanding "people person" and quintessential problem solver. What a pleasure it is to deal with a person like Dorothy who really and truly cares about her tenants and really shows you her devotion to make things run right. I have also been very impressed with the excellent quality of Area Properties Manager Manny Darowiche and Regional Manager Doug Mesmer. It shows me that the PS commitment of customer care and satisfaction is also present at the higher levels of management and administration. I stay at the Miami location because of the PS Super Team that I deal with as a tenant. How can I not?

Besides being an old location, compared to other Public Storage around Miami, this one has by far the best personal out of all the ones I visited when making my decision. After over 6 months at this storage, I have never had a problem without a quick and fair solution from the staff. Count on them!