I cannot say enough good things about LaQueeta in the office and her commitment to customer service. She was so pleasant and helpful. The location is also very safe; locked and monitored via camera. I would recommend this location.
BEWARE!!!!! Unbelievable predatory practices! I rented a 16x10 at $385 a month (taxes and fees included) which was already above the market value but I was in a pinch. after 4 months they raised my rent to $515 a month!!!!! But all the same size units online at the same location, on the same floor was going for $250 a month! Knowing that I had thousands of pounds of furniture and they had me in a vulnerable position they raised the rent! Do they have the right to do this? Sure.I have a right to act like a jerk to everyone I meet but I don't do it. This should be illegal! I called and asked for some help and no one could so I removed my things from this location. SHAME ON YOU!
Dirty, stinky, a mission to find a cart and overpriced. Look elsewhere, there’s other good clean locations
I went to Public Storage today, and when I tried to leave, the gate wouldn’t open—it said "gate is offline." We called every customer service number possible, but no one picked up.
The interesting part is that as we were about to leave, a woman walked in while the gate was supposed to be “offline”. It was strange because she must have had a special code to get in (I bet she is an employee), but I didn’t know the gate wouldn’t open for us yet, so I didn’t ask her for help.
The moment I put in my code to leave, I got the "gate is offline" message. I yelled for the woman to help us, but she had disappeared. There was no staff in sight, and we were stuck.
We called customer service repeatedly—still no response. In desperation, we called the cops. They came but couldn’t break in since it wasn’t considered a “life threat”. In the end, the cops help us climb over the gate to escape.
This is a huge safety hazard. Locking customers inside a storage facility should be illegal. If any lawyers are interested in taking this on, please reach out—I don’t even want compensation, I just want to stop this from happening to anyone else. It’s absolutely insane that a company can trap people like this. The one reason why I made it out is because i’m fit. If i wasnt in shape there’s no freaking way i’d have been able to climb myself out. Crazy!
Netta was fantastic and very helpful
Had a great experience at Public storage , Joseph was great.
The girls who helped me were very kind, quality and above all very helpful.
Netta was very helpful and patient with me on my very first move! Very pleased!
Quick and easy storage , the mobile app is very convenient. All in all everything was great
Laquette was very helpful and patient in assisting us find our storage unit that we hadn’t been to in years. She went above and beyond to help us locate our unit.
She the worst customer service lady ever she yells at you saying she has a baby she baby sitting and stop knocking on her door very rude n disrespectful
Súper limpio, seguro y con buena atención. Solo me gustaría que tengan más carritos para subir h bajar cosas. De resto, todo bien.
Letty & Jimnesha are some of the best people I’ve ever encountered when it comes to customer service!! They’re patient and kind and really helpful…. Even if I take up an hour of their time they remain patient and kind!! GOD bless them!!
Laquette was soo nice and friendly, she help me and she show me the perfect storage that I need, thank you so much
Betta was an amazing support, she got me in and out in no time at all. Very clean and ventilated and cool temps.
Netta was amazing and very demure!
I love the service and location is great. Secure. Very helpful and friendly staff
Netta was amazing and hospitable and went above and beyond to help us with our unit
Staff is Very freindly and helpful. Love the app
Public Storage has been an excellent choice for my storage needs! The facility is clean, secure, and well-maintained. The staff is incredibly helpful and friendly, Netta is always ready to assist with any questions or concerns. I especially appreciate the access, which makes it convenient for me to visit my unit whenever I need to. The pricing is reasonable, and I feel confident that my belongings are safe and protected. Highly recommend Public Storage to anyone looking for a reliable storage solution!
The girls are so helpful the place is kept nice and clean. The girls make sure you are helped in every way. I recommend you to check this place out if you need a storage.
Dear public storage I would gladly love to give a huge thanks & my appreciation to the kindly Mannered representative who was able to assist me with making my annual Billing Cycle Payment in your Store. Thanks again for having great customer service Apart of your Business
Ms . Laquette is very helpful when u ask about storage information. Thank u very much ms. Laquette
Love this location, Kierra’s customer service was great.
The chick at the front, Kierra? Made things so easy for me and convenient. Thanks a lot !
Laquette was absolutely amazing. I called to find out information and she called me back immediately after seeing my missed called. she was beyond helpful for my crazy move and we even shared a few laughs.
the training Manager Rose, reached out to me regarding my concern, She is awesome!
5/5 stars! Laquette was very professional and sweet. She made my experience easy and smooth helping me figure out which space was best for me! I TOTALLY Recommend you talking to her if you’re needing a space here!
When you guys come in i hope you get NETTA helping you. She is the only one that seems to care about the customers here.
Here I am at the downtown location at 5th st. And Netta has been the sweetest ever , of all the other , not that the others have not been nice , but Netta exceeded them all!!!
Netta Did a wonderful job. She is very helpful and professional. She has an amazing spirit. Attitude is pleasant.
She was the best worker at Public Storage, Nett was kind, super helpful, always with a smile! Thanks Nett, Good bless you!!
Good customer service with the two young Ladies Netta And Laquette very nice will recommend.
The experience was perfect and professional the young lady by the name of Netta was very nice and kind.
Very professional knowledge about the service
I would like to give a major shout out to Netta, she was an amazing help! She was patient and knowledgable when it came to answering all my questions. I truly appreciate her. Thank you Netta!!!!!!!!!!!
I do not recommend this Public Storage. The customer service is non-existent, if the representatives are even present. There are other more viable options within the area. I would not rent from this location.
Netta is great she made the whole experience easy and even enjoyable!
Will come back just for her
Laquette and Netta are the beat customer service in town. I reccommend!
Yesterday Netta was very kind and patient with me when I needed help with the units that I had missed booking several times. I also had to see several units to decide which one would be right for me. Thank you very much Netta.
Netta is a wonderful, kind and helpful person! I recommend this because of her service!!!
Since Netta started working at this place she has kept the place clean and have removed any patron that is of menace disturbance at the facility. Her customers service is great .
Laquette was very informative and patient. She explained the the process of renting a storage
The worker laquette was a big help when my family and I were trying to move into a new storage after our previous one got flooded.
The best experience ever with the best customer service ever provided by Netta
Thank you very much
Neta provided a great service. I was giving away a space and she made the exit process very smooth
Excellent service by Netta and Laquette for my move in today. Netta helped me with the check-in process and was very efficient and professional. I would highly recommend Public Storage with great rates, clean spaces, secure and above all wonderful assistance.
Laquette at the front desk was a great help in finding me the right unit. She definitely took her time and went above the call of duty.
Netta was amazing and made the check in process smooth.
I recently had the pleasure of interacting with Netta and I must say, it was a truly exceptional experience. She was very polite, professional, patience, and dedicate to helping me resolve any concerns about my first storage rental experience. Netta not only listened attentively to my concerns but also provided clear and effective solutions in a timely manner.
Her friendly demeanor and genuine desire to assist me left a lasting impression, and I couldn't be more grateful for her great customer service.
Thank you!
Absurd fake ratings for this dump. If you eat all your meals at Arby’s and Carls, Jr, you’ll fit right in here cause the place is fast food trash, not even normal trash. Gross gross gross. No carts, onerous policies (no pro rata) what an unmitigated disaster and waste of money. staff is reasonably nice and no fault there but they are unempowered to do anything. Good luck.
Laquette was super informative and her customer service was top notch!
Laquette and Netta were wonderful! They are so helpful, kind, and happy. Great location, fantastic staff, clean facilities, and it is efficient! Would recommend 100%
Netta was excellent in her service. Told me everything I needed to know about Public Storage. She was very courteous and extremely help. She was simply wonderful.
Netta was very helpful! Great work ethic!
Netta did an amazing job helping me with upgrading units. She was very kind and professional. Thanks Netta!
The ladies at the desk were so helpful and had an amazing attitude! Laquette and Netta were absolutely shining stars! Definitely will be recommending! 🤎
This place has a good location however I have encountered horrible situations with the homeless population that lives/sleeps inside the empty units. I even saw once one on the third floor taking a "shower" with water buckets. They dont seem to care they dont even clean I have sen the same dead cockaroaches for the last month I have been there. Staff is nice but they need to get their act together here it is discusting for such an expensive property to rent a unit. atleast 10 homeless roam in the 3rd floor of the climate controlled building and loiter and sleept there.
I had a great experience getting setting up here. Everything is super clean and very spacious. Easy to get in/out. Netta at the front is great and eager to help!
Netta at the desk was great! She will help you with whatever you need.
Highly recommend. Attendant was extremely helpful and kind. Provided all the necessary information.
Netta and Laquette are the best to work with! 5 stars and easy move in at this location.
This is a great location with great staff who were very helpful and polite. The ladies that helped me were Netta and Laquette. These ladies deserve some recognition for their superior service. Thank you guys.
Amazing experience. Highly recommend anyone to come. Special shout-out to Laquette and Netta. A star team!!!!
What an amazing experience at the check in desk ; both Netta and Laquette were professional and Extremely helpful… 5 stars ⭐️ for sure !!!
The ladies in the office are top notch! Love this location ❤️
Amazing service at the front desk. Laquette & Netta were so helpful with my unit transfer. They went above and beyond for me. Highly recommend this location. Clean facility
Muy amables y muy buena atención,también muy limpia las unidades y el edificio en general.Gracias
Laquette was very kind, helpful, and attentive. She guided me through the process and made it so easy.
Rude staff. Dirty bathrooms.
excellent attention ! Enrique has been very attentive and helpful in answering all my questions!
LaQuette was so helpful! I’ve been so stressed but she showed me the unit and the process was so easy. Thank you!
Ashley is a nice and super helpful
Ashley is an amazing manager. Ashley is very sweet. Ashley helped me with all the questions i had about the facility. Super nice!!!!!!
Helped me a lot getting my first storage unit after booking the wrong location. Wonderful customer service!
Laquette was great help. Elevators was down and the office was busy but she was still able to still show us the unit we need.
Laquette was a great help with my transfer and property is clean as well
Great storage place very clean nice workers and management is very understanding
LaQueet was very helpful in getting us set up
Laquette checked us in, gave great advice as far as the size of storage I needed and was professional.
The attendant was really helpful ( I think her name was laqutte or something) she was able to direct me to my storage unit when I got confused
Laquette was the best Very helpful
The elevators aren’t great, you can’t hold them while loading. I was also charged in the beginning of the month, and not like I was told at the office (after 30 days)
Not safe: Homeless people sleep in the empty units in this facility. Only one cart to use for the entire facility. The place is riddled with cockroaches. If you want your items to have cockroaches when you take them out then this place is for you!
Working hours and very poir assistance
Fast & Efficient very helpful to my needs
Look, it’s a Public Storage in downtown Miami so, yeah, the decor is a little rough. But I haven’t had any safety concerns and the staff is friendly and helpful, even if they are overworked.
Love this place the people that work here are very nice if you ask nice.
The building is kept clean and the elevators are in working order always. The staff is very helpful and understanding. And very kind.
The female customer service representative should be retrained and monitored about sarcastism toward customers. Public storage should have several traveling supervisors pretending to be customers to catch their employees being disrespectful. She created a hostile environment because she were asked questions about the storage. I would not recommend this storage location to anyone.
It's an ok storage unit, but, my son needs his refund on a second storage unit we don't need.
The USPS on the other side of the street didn't have a big enough box for our parcel. So we got sent here and were helped more than excellent and with a smile by the lady working there. Forgot her name, but want to thank her. All our items arrived in one piece due to her help packaging it.
I needed to store my things for a couple months while moving and this place was perfect in terms of the location. Staff is really professional, check in and paperwork took about 15 minutes, check out was easy as well and I did it online without even going to the office. Other than that, it is a storage ... you get an empty room with 6am to 6pm access.
Great location and the customer service that I received from Laquette was awesome. She kept a smile on her the entire time I was there
Joseph was really helpful and got me setup with a great unit right away. He was knowledgeable, polite and thorough.
This Public Storage is in a very convenient location downtown with reasonable rates. Parking is available, which is not commonly found at storage facilities nearby. Also, I want to mention Laquette, who is an associate at this location. Laquette is extremely friendly and has been very helpful since we moved into our unit. I'm very satisfied with the service at this location!
Laquette has been a great helpful and very nice. Love the location
Destiny was a great help the other day. She was very patient and explained the rental process to my understanding
Necesitaba un sitio temporal para guardar las cosas de la mudanza, me ofrecieron un servicio bastante económico por un mes, entregué el espacio luego de mudarme y fue muy fácil la entrega, el cobro y lo demás, fueron muy serios, lo recomiendo bastante