Public Storage Self-Storage Units at 21288 Biscayne Blvd, Aventura, FL

The staff at this location is just amazing, they are helpful and kind. We now rent our third storage here and are very satisfied

Excellent customer service and great clean facility

Amazing customer service from Robert and great facility.

Perfect customer service from EDWIN

Robert is amazing, I walked in confused and didn’t understand which unit is which. I must said i had very very little patience and wasn’t the nicest. Robert was so very knowledgeable, patience and unbelievably calm. He took his time to explain everything to me. I’m very happy he didn’t match my energy. If “nope not today was a person” lol. He changed my mood from angry to smiling. Wow you don’t find people like Robert everyday. He is a blessing. Thank you Robert and Jean Claude. Great staffs 💕

Robert, Robert, Robert, you are amazing. You are an angel on earth and I’m happy we met today. One of the best public storage I’ve been. Thank you for knowledge and your patience. Jean Claude is lucky to have you next to him. Great staffs

Amazing service and professional staff, especially Edwin and Robert. Highly recommend.

Edwin and Robert were very helpful with getting me the right size for the price!! Thank you both for excellent customer service!! ✌️👍

New and well-kept place, Robert the manager is a very kind person and ready to help you for every need!

Edwin was very knowledgeable and very professional! I was in and out very quickly and I got a super deal!

this place is an absolute piece of garbage. i rented a space online and paid $400 - i get there, they gave me the WRONG UNIT that is locked. there’s NOBODY inside the building. manager doesn’t answer their phone. i would recommend going literally ANYWHERE ELSE! will be reporting to my bank not giving them another dollar.

I am completely rewriting my review. I have had it with them. Everything was great and the staff was and is very nice but for the past 14 months there is something wrong with their system. I have auto pay with American Express and something happened where since last year, the cars won't go through. I either have to go in or I have to pay online after receiving a threatening email or text. They have tried to fix it but I've been told by numerous people that they have an issue with American express. I even tried it by city but for some reason it doesn't work on auto pay but when I go in or pay online, it works perfectly well. On top of that, I moved in the 4th of September yet they short me few days every month by saying it's the first day of the month. If that isn't enough, they will charge a late fee if I can address the issue immediately, even though they have it admitted over time and on numerous occasion that it is their system that's at fault. Point being, there are lots of other places that are brand new that can work with you. I am seriously looking in to removing the little stuff that I have and move it someplace else. Again, the staff atthe center is very nice but most on phones or on line are not helpful at all

Clean, neat, and safe

Me gusta mucho el lugar llevo poco tiempo pero se ve todo muy bien

Excellent service ! Communicative managers ... Many thanks to Rome for the quick registration !

Great service. Helpful staff

Great experience with Robert and Cesar!

Very nice clean storage facility, with decent prices.

Great service thank you very

Robert's was great will recomend

Nice and clean. But raise prices like everyone else, forcing to fing a new location for much cheaper.

Very good service. Edwin amazing

La atención e información dada por Cesar Vázquez fue excelente , el lugar muy limpio y organizado, en general muy buena experiencia.

Very clean and safe storage location. Cesar helped me with a tour and walked me through every detail about the storage unit and the iPhone app (which helps make everything more accessible!). Cesar was very honest and transparent which made me feel secure about my decision to get the storage unit!

Great guys. Helped in a tough spot. Would recommend them all day.

Orlando was the best! The did an amazing job helping me out with the new storage!

I absolutely love this public storage! Rob the manager keeps a tight ship, extremely professional and friendly vibes! You can’t go wrong here, I feel at ease in my next adventure with my most precious valuables safe and secured!

Bad

Robert is the man.

The gentleman was very helpful, knowledgeable and patient Walked us through the entire process including the app. Which is very easy to and convenient to use The storage unit was clean and in a well let area

I want to say thanks to Robert, he was very professional and kind. He provided me with all the information I needed. 10 stars for U Robert. 👍

Best customer service ever.Robert was super kind,he gave us advices about they best deal , he knows his business really well. Thank you Robert.

Robert was excellent. Thank you so much

I visited public storage at the Aventura Location, about a week ago, and I was assisted by Robert in the newer side of the facilities. He was such a great help, gave me a tour and reassured me that my belongings would be secured and safely stored. The facility was extremely pristine, and had lots of space and supplies that you would need for moving your things in and out! Robert was super personable, and great to talk to through the process! I would definitely recommend this location for storing your goods! Thanks!

Robert was super friendly & he answered all of our questions & had awesome customer service! The property was super clean & very well maintained, couldn’t have had a better experience! 5 stars!!

Great experience as I'm shopping for the right place to store the things that are important to me and Rob made that perfect!

Thanks Paul best services

I LOVE this guy he is the best

Paul was so helpful!!!! He’s the best.

I am very impressed and happy with Paul service and customer service. He was knowledgeable and very attentive to my needs and concerns. I am glad to have met him to help me through this process. JT

Paul is a great guy and has an even greater heart may god bless him forever

Want can I say...the man the myth the legend its very nice and clean this store. I'm one happy customer, I highly recommend this location!

Paul will do the most just to get things done the right way and he is such a great guy with even better customer service. 10 star

Thank you Paul for your assistance this morning, much appreciate you coming over and helping us with the door and showing us how things work. Paul @ 21288 Biscayne Blvd. 🌟

Rob and Paul is just godsent. No long paragraph needed these people are the epidemy of magnificence. As I walked in the room you feel embraced from the love that is being passed around if theres any question of the hospitality these guys offer just pick a bible and read psalm 23:

Paul and Rob were amazing! They helped me get the best rates and advise me on what will work best for my needs. Very professional and friendly! Thank you!

Sometimes you just get lucky! This Public Storage location is exemplary because the Property manager Rob provides exemplary customer service and impeccable maintenance! It takes more than just professionalism to provide this level of service. it takes a person with a good heart who wants to serve your needs,relieve stress and make people happy - and that’s Rob! Cleanest storage place you’ll see with best service you’ll find. Staff like Paul go above and beyond the call of duty to help customers. And if customers have a problem, and are upset for some reason, it’s defused quickly with courtesy based on true concern for the well being of the customer. Special thanks to John Sanders for suggesting we move to the larger building! Thank you guys! A. F. (Tony)

Man Paul is amazing! Always down to help me when I get there! Love this place

Paul is the best like dj. Khaled

i been with public storage for 7 years and today i meant Paul and he is just amazing so if your ever in aventura look up public storage and stop in for great customer service.

5 Star Service, Robert was great getting me setup with a unit. Very professional and helpful. The location is very clean and tidy as well.

The service it’s amazing!!! Thank you Robert for always help us :)

I am based in Chicago and my client is moving from Chicago to Aventura, FL and needed space for the items that he didn't have room for at his new address. I was looking for a storage unit for a client of mine and Robert and Paul helped me find the correct size and at a great price. Answered all of my questions and returned all my calls in a timely and professional manner. I would highly recommended them and this location to anyone needing storage space.

Robert was extremely kind, professional, helpful, and patient w me during my move which made the entire experience a lot less stressful. He is an amazing part of the team at Public Storage in Aventura!!!

Talk about great customer service!! My experience @ 20619 was nothing more but the best. Paul not only greeted me but, He also helped me with my needs and expectation. He provided me with enough information on what exactly I needed to store my belongings. You don't really find help now and days and especially when it comes to customer service. We need more employees like him around. Best place to visit with amazing employees 🙌

To say the least, Rob and Malik presented the most stellar service I’ve experienced in all my years of using storage facilities. The place is CLEAN!!! I repeat clean!!! That alone from the friendliest Managers to the structure alone I’m definitely glad I choose this store!

Love this place! The staff is amazing. Always very helpful! A pleasure to work with Robert is always willing to go the Extra mile!

THE LADIES AT THE FRONT WERE VERY NICE AND PROFESSIONAL AND BLACK GIRL MAGIC I WILL LET ALL PEOPLE KNOW TO COME HERE SHY AND BRITNEY

Made it easy

Thanks to Shay and tiff for all the help today they were great

Robert Onofre and John Sanders were awesome! I have been a renter of several units for 7 years and have received the best customer service. The units are also clean, the air is fresh compared to some other places and I have had no problems storing my things there.

All of the girls at this location are really nice they were helpful very sweet took time with me because I didn’t really know how I was going to do this today we need more like them in this world ppl that would go out there way to help you and not get upset when you are a older person in this world with all these new Technology thank you shay tIFFANY and Britney for all your help I could not do this without you guy’s

I'd your transitioning from one place to live to another , you have stop here for storage till you move in to your new place.

This was my first time renting a storage unit. I arrived right before closing. Robert was amazing. He walked me thru the process and then showed me how to use the app and gave me a tour. He could not have been more helpful. Shay was also there and she covered the desk while he gave me the tour; so they work great together. I've been back since and Robert actually remembered my name, lol. I was impressed. They made my experience a pleasant one which is a rare occurrence anywhere these days. Thank you!

I am glad to write how wonderful Shay handled my experience with Public Storage. She is very professional, kind, polite and was very helpful. Thank you Shay.

It was a great experience!

Shay, Brittney and Rob thank you so much for an amazing experience renting this storage unit. You were all so attentive and went out of your way to help me at the last minute of the day. Your customer service will be remembered!

Very communicative and respectful.

Ashley & Brittany were very professional and very helpful.

Rob is the besttttt

Shakwna is the best 👍👍👍👍👍

This is my first time renting and the process was extremely easy! Robert gave me the grand tour and helped me pick out the right size unit for my family. Thank you for making this an easy transition. The facility is clean and the prices are much better than others in the area. Will definitely recommend. Keep up the great job!!!!!

Super clean units and excellent location. Robert is amazing and always ready to provide professional assistance . Thanks Rob

Rob Best of the best always

Rob is a fantastic person who knows what he's doing give him a promotionAre there it is Rob hope you got it

we have been very hassled by the whole moving thing. we got to public storage in aventura, fl and happened upon the acting manager SHANICE. if anyone ever tells you moving isn't bad then obviously they too stumbled upon SHANICE cause she is fun to work with. while professional she was quick witted and a delight to work with.

Thank u jellussa great service

Connie was amazing!! She was so helpful!! I drove in from CA when they were closing and she was so willing and happy to stay late and help me unload my move. Great clean, secure, and friendly place. I recommend this location to anyone needing storage!

Managed perfectly by Connie and Rob. Clean and professional. I highly recommend this location for a safe storage environment.

Connie is great!

The employees are very kind.

Robert and Tiffany are the best! Amazing customer service. Clean facility!!!

Went there to look at a unit, very clean very professionally run. Meishara was very helpful and professional, highly recommended

Excelente la atención de Robert. Amable, respetuoso y con mucha paciencia. Ojalá la regla sea siempre recibir un trato tan eficiente. El lugar es de fácil acceso, limpio y seguro.

Outstanding Service and location cleanliness. Robert and Connie do provide extraordinary service. Thank you .

Montrelle was a great help on getting us set in a s out of our storage unit. I highly recommend the place and service. Great location and easy access as well

Muy atentos Y muy buen servcio Llevo dos anios alquilando ahi

I have been renting spaces at Public Storage for about 20 yrs and with the years their spaces turned nicer and nicer but what really makes this specific store in aventura so special is Robert the main employee in this store because he is fantastic, very friendly, very professional and most of all he cares about all the customers.He has gone above and beyond to help me with my storage and i could never thank him enough.Also, he always keeps the store smelling so good, its always so clean. Thank you and i totally recommend renting at this location

Robert answered my questions in detail and provided outstanding customer service.

I had a very good experience specially with Robert the employee he’s very helpful and polite .

Robert is the best.Very professional, kind, on to of his game. Save me $180 ....top shelf guy. Just ask Robert, very helpful...thanks.

Highly recommend this storage! Great experience! Robert is the best!

Hi there. I didn't comment, thoug I have been acustomer with no problems so far at this location. Thank you

I have been using this storage facility since 2016. Today Connie was Awesome helping me get a larger storage locker!! Connie was very professional and friendly!

Dianah was my customer service representative, she was amazing, patient and understanding.

Fantastic people with fantastic attitude! Very helpful, very willing to accommodate in smallest details. So rare to find people with such an amazing caring approach to their customers! Connie made the experience seamless and fun! Thank you!

Connie is so knowledgeable . I really was in a bind. She came to the rescue. Thanks Connie you are Amazing and love your job.

Rob is amazing! He was very helpful and provides amazing customer service. The facility was also extremely well kept because of him. Thanks for everything

One of the best experiences I have ever had at a storage ever!!! Rob was extremely helpful and kind. He went above and beyond and I will definitely recommend this storage to all my friends and I hope his work gets recognized because public storage is truly lucky to have him as a manager

Helpful. Great experience. Thanks Robert.

Robert was amazing and beyond helpful !!

Díannah and Robert were really helpfully with us. Great staff

Dianna was a great help and a pleasure to work with on getting a unit to rent, she has a friendly atmosphere and enjoyed meeting her and will definitely come back and recommend this place 💯

The best public storage I have ever used. Extremely clean and safe and followed all guidelines with regards to covid. Both Robert and Diannah were always there to assist with my needs. Very helpful people. Wonderful customer service.

Connie made my first storage rental experience smooth and easy with a wonderful touch of customer serve hospitality. Thankful the unit is only minutes from our house and knowing I can count on Connie if I need anything to due with the unit or need to transition to a different unit in the future.

Very helpful, understanding and made it easy for me to move in. Robert for POTUS, 2024

Thanks Robert and Connia!!!! Excelente service, helping us all the time. They really take care of the clients.

Paying for a climate controlled unit and there is NEVER AC!!!!

I reserved a storage unit to move out of my two bedroom apartment and when I was 30 minutes away I called to confirm that we were arriving shortly and the staff told us that they gave away our storage unit. The gentleman said that even though we booked it online, anyone can purchase our storage unit over us without checking online orders. So we were stuck scrambling with a large truck filled with furniture and our personal items. He didn’t seem to care about our issue either. I will never use this company ever again.

I've been a customer for many years. It's always clean and nice, but the BEST thing is CUSTOMER SERVICE in this location. Robert and the manager were EXCELLENT in helping me with my concerns. Robert is the best, he knew exactly about my concerns and he helped me solve my issues very fast. The manager was excellent as well. Because of people like them, I will continue be a customer to many more years to come. I highly recommend this location!

I recently rented a unit at this location and less than 2 weeks of moving in, the roof in my unit is leaking which has damaged some of my belongings. I posted videos of my leaking unit on social media begging for help on this matter from Public Storage. The district manager John Sanders from this location called me and requested I removed these videos. I was surprised about that request. What about my leaking unit that I'm paying for? What about my damaged belongings? What about my experience? What about showing some empathy? Apparently they care more about their reputation than a paying customer belongings and experience. Shame on you Public Storage! 👎😢

Great service, they really give you the best optuon for yor needs, robert was great with everything keep it up

Connie is great!

Robert, the manager is AMAZING! The whole experience was fast and easy. There are two Public Storage properties RIGHT next door to one another. VERY confusing! I went to the wrong one but Robert quickly moved my reservation to his property. He was attentive, kind, and worked to get me the best deal possible. Upon moving out, Robert was extremely helpful again. I will be back when we need a unit again. The facility is clean and safe. Thank you, Robert! Public Storage is lucky to have you. You’re incredible at your job and a joy to work with.

I received 5 star service from Connie. She was amazing, patient and super nice. She provided the best service you could ask for and is the reason why I would come back here and continue renting from Public Storage. I had Public Storage before and vowed not to go back and she has made me a believer again in Public Storage.

I’m in the process of moving out of my apartment and figuring out my next move on my job and need a great place to store all my stuff and I found this unit. Connie is such a wonderful and amazing woman. She answered all my questions and really made me feel comfortable knowing that I can rely on her if I need anything! The area is clean especially during these hard times and have amazing security! I am so happy I was able to secure a unit and make my move easy!! I highly recommend this place for storing your items! Connie is the best!! Thank you!!

The best customer service I’ve received at any storage ever. I’m not one to leave reviews but everyone I have come in contact with at this location has been extremely professional and helpful. First dealt with Connie who helped me get set up with my storage and she was very friendly and kind. Then I was blown away by Amanda’s kindness when she helped me sort something out even though I walked into the office right as they were closing. Lastly, the gentleman (sorry, I didn’t get your name!) helped me when I got the storage number confused and pointed me the right direction. Great service and wonderful staff. Thank you!

Amanda was very helpful and informative i would recommend

I am very glad I found this place! Connie is the most amazing, attentive, knowledgeable and understanding on how important our needs are in obtaining an storage for our special things. Thank you so much for the details on everything..from choosing the right size, and all the process was just so fast and efficient. This location is so clean and I couldn't have found a better place to guard and safe my special and valuable things. Thank you so very much! Yan

I wish I could give more than 5 stars to this location! A-1 customer service! Shout out to Connie for always being helpful and making me feel less like a customer and more like a friend. This last year has been unbelievably trying..... Thank you Connie for making this facet of my life super easy and comfortable. I know my goods are safe with you guys at Public Storage.

First of all, Connie has been a pleasure doing business with! Always friendly, she resolved my issue swiftly and efficiently. What a sweetheart and very knowledgeable about her job. Thank God for Connie! She was eager to help and absolutely turned my day around. Thank you, Connie!

Excellent service. Very clean and secure.. Robert is the Man!! He deserves a raise. Ask for Robert he will make u happy.. thanks again for your dedication Boss.. 100% satisfied

Excellent customer service. The Staff are very courteous and helpful! I immediately signed up!

Amazing attention from the Manager Robert. Definitely happy for our 1st rental storage for our moving out ideas. Thank you so much!

Connie is the best very helpful this place was very clean too

сonnie is excellent help. really appreciate her help

Connie was amazing thank you.

Connie and Robert were very helpful their service was Excellent. From T.Vincent thank you very much

This review is from Elizabeth & Liliana for Unit#4176. We wanted to mention that our experience with customer service from Robert & Connie at this location was the best. We felt very well treated and they were very helpful!! Not seen this type of customer service in a long time. Thank you both and please keep it this way.

Very profesional and helpful people, specially Robert and Connie! Great team. I just rented a unit and they help me all the way and guide me thru

Best customer service!!!

Hi there, I would like to share with you that this Public Storage location has the best staff I have ever interacted with both via phone call and in-person. Connie and Robert are both fantastic at their job duties and knowledge of the differences between storage with climate control (air conditioning) and the outdoor. My father went in-person to view the storage unit with Connie while I spoke with Connie over the phone on how to process the e-rental application online to reserve the unit. Thankfully Robert was there on the day of storage move-in and shared with us the policies, the COVID-19 rules to wear masks and sanitize hands, the cleaning & sterilizing routine, the code to open the electronic gate access for the moving company truck, how to open the unit with the key, and the benefits of the Orange Door Storage Insurance Program. We are so happy we chose the Public Storage located 21288 Biscayne Blvd. I will absolutely recommend Connie and Robert in the near future to all my friends and family members who need a storage. Thanks!

Robert was great to work with. Very accommodating and helpful. He made the entire process simple and informative. Robert is an example of excellent customer service!!! Thanks again Robert!!

Great location, very clean and kept well, super secure and the service is outstanding! Bryan and Connie are the nicest, really helpful and kind.

Friendly and very professional staff! Britney was extremely cooperative and helped us with everything! John was also very happy to make sure we were well attended to. Thank you Public Storage!

Connie, the representative at this location, helped me rent my new storage unit today. She was amazing! She is Extremely friendly and helpful. She helped me make the best decision for my needs based on what storage to rent. She explained the whole process and made signing up an easy decision. She broke down all the different unit sizes and prices. Signing up was very convenient and quick. Afterwards, she walked me through the property briefly and showed me around to assure I knew where everything was. Her hospitality and knowledge of the property assured me that I made the best decision by choosing this specific Public Storage location to meet my storage needs! Once again...Connie made signing up for a storage unit a no-brainer and it was an absolute pleasure! I know my belongings will be secure and I am in great hands with her at this location. I will be recommending friends and family to this location specifically due to the personal experience I had with Connie.

I have rented a storage unit from this location twice now. The staff is always so friendly and welcoming. I highly recommend this location for all your short term and long term storage needs.

I have been using this storage for almost two years, the customer service has been always great but this time was just amazing Connie and Robert make me feel like they really cares. I really recommend this place and if go ask for Connie.

Connie is the best! We all know how stressful moving can be... her personality and warm spirit and professionalism created the perfect experience. I’m so appreciative! Will def send everyone whom I know (is transient) to this location.

Connie is amazing lady an so helpful,,one real great person... my girl

Connie was an ABSOLUTE sweet heart. Super helpful, and was extremely attentive. She made us feel that at this location our valuables would be taken care of as if it was her own. She was very knowledgeable. She made me and my wife feel extremely comfortable.

I have never received such an extraordinary service and attention as today, Connie was patient, kind she helped me as she was doing her own moving. She found the best solution for my needs and she helped me to understand all the processes as if i were in kinder garden! Thank you so much for your help! Every employee in Public Storage should be like her!

Great experience people were always helpful highly recommend this location...!.!!

This storage facility is top notch. The entire staff is the best in the business. They are helpful, fast to respond, flexible and always accommodating. From a business perspective they have earned my business for life. A special thanks to Connie and Robert for great service.

Great customer service

Had a very pleasant experience with the staff at this location. Dennison and Roberto were very helpful and personable. The transaction was a smooth one even in the midst of the pandemic. I truly appreciate their kind and efficient service.

Robert was a very helpful and very very good customer service

Robert was a huge help at Public Storage. Not to mention friendly, kind, and constant jokes that kept me laughing during the time I was there - an especially nice change from everything going on right now.

Mickey was amazing helping us in a time of need. She was very professional, courteous, knowledgeable and helpful. She made my decision easy to choose this location.

Mickey has an outstanding attitude The service was 5 star she is the definition of humanity love thanks sweet soul

I was very satisfied with my service today from your great staff that you have here , the workers are bright and helpful . Shanice and Jellussa were awesome!

Shout out to Miss Mickey, great and wonderful service provider. Always cares about the needs of the customer and provides exclementary service. Thank you Miss Mickey for your service. Tell management to give you a good raise, you deserve it!

Today was my moving day and I had to get the storage. Nothing was available around Aventura and two ladies (Jellussa and Mickey) take good care with my search for storage room. They gave me the last storage room that they have and that way so pleasure for me. They helped me a lot! Thank you!

Mickey made my process smooth and easy and assured me that my belongings are safe thanks Mickey best rep hands down love ya thanks for my wardrobe boxes i really needed it

Mickey has the most outstanding attitude very friendly and funny thanks girl your awesome!!!!!

Secure clean place to store your things. The staff are very friendly and helpful. Jellussa made the registration process very straightforward and quick. The move in was very smooth and easy.

On this location everything very well managed, and working efficiently. This associate Kickey absolutely excellent professional. I would recommend to the other peopleto use this location, 100%.

I’m a returning customer with publication storage and coming back I was very satisfied and content with the customer service I received today from jellussa she was a great help . Thanks public storage!

Jellussa very quickly answered all my questions and helped me get the package I needed. In and out in under 5 minutes. 10/10!

Thanks to these two girls for there awesome experience Jellussa and Mickey they helped me a lot and their attitudes were the best.

Mickey Is cool... So... Helpful... On point no games... THE VERY BEST.. HANDS DOWN!!

Shanice was great! She explained and showed us the unit before renting. Everybody was very friendly and helpful

Big thumbs up for Mickey, the employee that guided and helped me . Wonderful energy and willingness to make everything easier. Wish all public storage employees were like her!!!

Shanice is GREAT!! Super helpful, easy in and out with a great personality.

ESTAFA!!! HAY QUE IR CON UN ABOGADO Me atendió Shanice, alquilé un espacio de 10 pies x 10 pies. Me lo mostró y quedaba en el 3er piso en la punta más lejana. Igualmente lo alquilé. Dos días después cuando comienzo a llevar las cosas mido el espacio y tiene 2 columnas adentro ocupando lugar y encima mide 10 pies x 9 pies! Cuando voy a reclamarle que no es lo que me prometieron, me dice que las medidas "son aproximadas". Claramente me estafó y ahora me quiere cobrar por mudarme de un espacio a otro ya que las cosas no me entran. He sido discriminado por no hablar bien en inglés y no ser de este país.

I have a unit here which got flooded and half of my things got ruined. My husband (who doesnt speak good english) went to rent a storage unit. Someone named shanice sold them a unit for 10x10. But the unit was actually 9x10. They dont want to change the unit argumenting its an aprox measure. This is a classic SCAM. Will be coming back with our lawers. dont rent this storage!

Mickey/ shanice was amazing I love their energy enjoy the atmosphere here would keep coming back

Thanks Troy for a seamless experience renting a unit for the first time. He was very patient, answering all of my questions and concerns. I will definitely recommend coming here for any storage needs. A++

👍

Great Storage Place!!!!!Very Highly Recommended

Jellussa was very helpful and friendly she has a great personality and helped us in a fast procedure thanks public storage for great workers!

Always a pleasant experience when visiting my storage. Robert , Shanice are always very helpful and friendly!

Mickie is a delight. She provides top notch service. She can multitask like no body’s business.

It’s great I had an awesome experience

Mickey was very kind and helped us a lot. Great work! Thank you.

Loooove this storage! Mickey and her manager are absolutely amazing. She is really customer focused, smiling and an amazing professional! Congrats! Well done!

I have gotten a five star service from Mickey How sweet her soul is and so welcoming need more like her

Thank you to Amanda yesterday for above and beyond customer service! Made my visit quick, easy and she was super knowledgeable! Thanks again!

We have just became customers at your location store 20619 and we are really impressed with the kindness from your workers especially Mrs. Shanice very, very sweet Professional and courteous thank you

Mickey was of great help. as soon as i walked in she had a big smile and was quick to help me out, answer my questions and get me settled. I cam in with doubts and i left happy! Location was very clean, process was easy. 100% recommend

Great storage, highly recommend! Very clean and well maintained. It was a very pleasant experience dealing with Shanice, she is very helpful and truly went above and beyond to accommodate us. Exceptional customer service!

Shanice was excelente

Great service!!

I won’t recommend this place . Never ever still have my stuff here but believe me is very dishonest and very expensive

We recently went in to inquire about transferring to a smaller unit- we had the privilege to be assisted by Mickey who was truly amazing! When we returned yesterday to finalize the transfer we made sure to ask for her. She’s so helpful and truly went above and beyond to give us exactly what we wanted. It was a very pleasant experience and we are extremely thankful for people like her!

Great experience dealing with Mickey! Very knowledgeable and a complete professional! Units are clean and well ventilated. Very secure as well. Glad I chose to store there.

I had to make a payment and had the pleasure of running into Shanice and Mickey. They both had wonderful personalities and provided great customer service. I’d refer Public Storage to others based on my experience.

Shanice was amazing! Her customer service skills were exceptional! She made securing my reservation and unit a breeze! I was in and out! Thank you Shanice; it was a pleasure working with you!

I had an amazing experince with Mickey she is kind and sweet and very patient i would recommend you all to visit this Public Storage Thanks Mickey

Thank you PS. Mickie specifically took care of us. PS, you need more carts. 4 carts for the size of your facility is not good. Mickie - Take Care of that! I know you can.

I would highly recommend this Public Storage location. It was clean & well maintained. Store representative, Mickie, was extremely friendly, helpful, knowledgeable & professional. She made the process go smoothly & provided excellent service. She's a true "asset" to the company. Two thumbs up! 👍👍

Diannah helped me greatly. Thank you!

Super friendly staff. Clean units in the climate controlled area. (Don’t know about outside units because I didn’t rent one of those). Nice security features. Glad they have dollies I can use for free. Very happy I chose this location.

Mickey is nice anda caring thank you

Mickey & Shanice was very helpful I felt welcome and at home thanks Mickey

Shanice & MIckey are both very friendly and helpful. It is a pleasure working with them.

Mickey was very helpful during my checkout procedure.

Wow Had A Amazing Experience with the Storage company lost my Key Didn't have to pay a Locksmith Thank to the Manager and his employees Micky and Diana

I absolutely adore Shanice. She's always smiling and helpful. Diannah is awesome too. Great customer service, friendly and welcoming staff and the property is super clean!

Shanice was super helpful. She was able to access exactly the size of the storage I needed. She was great

Atención las 24 horas y el servicio muy bueno

Diana and Shanice were very helpful with me getting setup with my unit.

Mickey was great! Her and Shanice know there stuff and were able to bang out the set up process! great job ladies...thank you

Great facility. Great customer support and very clean

Mickey amazing service !!! Thank you!!

Just upgraded to a larger vehicle and vacated my storage locker today. While I don't normally give reviews I felt it was necessary to give praise to Mickey and Shanice. Their customer service was absolutely outstanding and needs to be noticed. If anyone needs a storage unit I highly recommend coming here!

Mickey has the a very welcoming personality and the facility is always clean and the staff is pleasant thanks public storage

Mickey & Shanice has the best customer service skills ive ever transpired thanks public storage you guys are great!!!.

Mickey and Shanice very great customer service fast and clean facility thanks girls

Mickey and Shanice are by far a great team so much love and positive vibes I felt right at home away from home the process was fast the property is super clean and I'm happy I chose Public Storage over Cube smart thanks

Rented a space at this location for 2 months and had a great experience. All staff was very nice and helpful especially Mickenshell and Shanice! We would definitely rent here again!

Mickey is nice place,and the service is incredible

The employees were very receptive towards me and was to assist me with anything I needed. This location in particular should be your stop; thanks Shanice and Mickey

Customer service is pretty great at this location. By the way Mickey and shanice helped me out the quickest just saying.

Good service friendly staff .amanda was great very patient and helpful

Kept nice

Bien buenos precios

Alicia is the best person go see her

BEWARE! BEWARE!!!! This company is a SCAM and FRAUD!!! First thing when you Google it, you'll find that the price is $50 for your storage. When you came there you are paying additional $15 for insurance even if you don't need it and $10 for the key that they have to provide you with for free. And on the end you pay not $50/month and about $70/month. And this JUST A START. After two month of using their storage you'll get an email where they tell you that you are their valued customer and they have decided to INCREASE YOUR RATE by $20. And now, when all your stuff is already in their storage you can only accept it and pay $90/month because they believe you will not switch to another provider of storage. This is how it WORKS guys. And also I want to describe some of my experience with them related to the service quality of PUBLIC STORAGE. Here is my story: Alright, we have an outdoor unit at 21288 Biscayne Blvd, Aventura, FL 33180 since February, 27. When we were there for the first time, an associate told us we have an access from 6 am till 9 pm. And this is true the gates can be opened at 6 am. That is why today, March, 4 we scheduled our moving company to be there at 7.30 am because I have to be at my office at 8 am and my wife at 9 am. And we came there at 7.30. I left my wife with moving guys. They opened the gate, entered the storage area and then they found that there is a lock and they can't reach our unit. So they had no option except to wait while the office is open at 9.30 am. And I must notice it was hot outside, about 82-84 degrees. Finally, the office workers arrived at 9-25. My wife asked them about this lock and they told her that the gate opens at 6 am, but the lock can be only unlocked during office hours. But they didn't mention anything about it when we were paying for our unit. And also she asked them to unlock it as soon as possible, because she was waiting for them two hours but they were not interested in helping her and told her to wait. Then she asked them again to unclock it at 9-45 am, they finally decided to do it but they were not pleasent at all and told her that usually they do not do that until 10 am. Finally they did it almost at 10 am and our moving company could do their job but my wife was very late to her office. I must admit this is very bad customer service. If I knew about it I would choose another company.

Alicia is a great person to deal with and she's very cute!!!

Shanice is phenomenal ! I always get the best customer service with her. Thank you so much for always welcoming me with a warm hello and a beautiful smile !!!!

Ok

Excelente

Great customer service

Please people do not put your stuff inside this storage cause the management people will still your stuff and they said ohhh I have nothing to do with it. I called police 3 times on them and the still denied it. Today I come to remove my stuff inside the unit and the put a different lock which is not belong to me,I go at the office and she call the Manager, she’s very rude non professional and stupid at the same time she said ohh last time you called the police Iam not gonna help or neither talk to you. This is to let you know people before you guys decide to put your valuables stuff, please go somewhere else. Cause they are a bunch of thieves in there be aware of ok.

Nice, huge location! I was assisted by Ms. Shanice. I actually went to her store first and she was nice enough to walk with me next door. I'm shopping around but this location will for sure be at the top of my list.

Isaiah and Shanice were awesome helped us get our unit and we’re both super helpful. They showed us units and took their time to explain everything. Would highly recommend this location to anyone.

I couldn’t be more grateful for Isaiah and Shanice. They went above and beyond to help my family get a storage unit and even stayed past closing to assist us with all our needs. Makes me feel good knowing our belongings will be safe with them around.

I love it

Isaiah was very helpful, professional and accommodating!

Came for prices and sizes Alicia was great and very helpful

Fast and simple.. great customer service from alicia

Connie was really helpful & and my experience was smooth as ever. Thank you

The worst place ever they have rats and a terrible staff. Awful

Great consumer and personable service,especially your employee Isaiah

Fantasy service from all staff!! Isaiah was great

very friendly very nice people are we smiling.

My experience he was a very good one because of Connie. She was very helpful and nice. Always helpful always checking on to see if I needed anything. She would also give me a ride to and from the office if she saw I needed one. One of the best customer experiences I’ve ever had. They are blessed to have such a great associate

Roberto was very helpful and courteos thank you.

Great customer service

Britney was great. She had a smile on her face the minute I walked in. Gave me tour of unit and explained everything. A few hours later after I realized I needed something bigger she helped with the unit transfer. Professional, personable, and courteous.

Public storage is the worst storage ever I will not recommend this place to anyone if you get behind in your payment one month they cut your lock without your authorization and they tell you your unit is in auction after you make payments they make you buy another lock wish they charge $20.00 this place is terrible and the staff don't care about the client's

Shermeka, Britney and Alicia we’re knowledgeable, helpful and an absolute joy to deal with. I highly recommend this location.

I went in today and meet two lady's Shanice Alicia they were very friendly and helped me out the getting my payment.

VERY friendly and HELPFUL group of employees. EVERYONE assisted be to get the best rate and the best location in the facility.

Good price

Extremely nice and affordable place to store all of your storage items! One of my favorite things here is that you are able to access your storage unit from 6am -9pm witch is just pretty much all day!! Oh yeah and the employees are just fantastic and willing to help out with any questions or concerns you may have! Thanks to Connie and Alicia for the good experience this far!

Connie and Alicia and even the district manager is amazing! They were so helpful when i was trying to get my payment done. The place is beautiful and clean. I would definitely recommend this storage unit.

Very good attention from Alicia

Great location for Aventura. Very helpful staff. Connie is great! Facility is well maintained and secure.

Great customer service From Alicia andConnie

The rules is horrible.

Very great service with professional and helpful staff. I’m glad I went here it was perfect and exactly what I needed!

Hi Public Storage Human Resources in charge : After passing some inconvenience in your business and being help by a very sweet and professional lady call Shantell makes the problem with her effort and explaining possible solutions be solved. I was very upset for some other reasons and she change my attitude and mode. Now I solve my problem and want to leave a comment of her Excellent !!!job that don’t let me leave being a Publix Storage customer. I also want to mention Alícia that also take good care of the clients but today she was not here . She is also very helpful and professional . This two workers really worry about the customers . ⭐️⭐️⭐️⭐️⭐️ Congratulations on this good selection of personal in Publix Storage Aventura👏👏 Thanks🌷 Odette

Alicia is a Excelent Costumer Service !!!

Great customer service From Alicia

Gteat service at this location , sweetest people , clean space, comfortable access. Overall easy , fast process. Special thanks to Alicia, super helpful and polite !

Tikisa Was Awsome With My Rental Today . And she is beautifull !!

Great customer service from Tikisa, it was fast and great. מומלץ !

Great place... it’s always clean. Manager has a great attitude.

Love it great staff

Great customer service from Alicia.

Tikisa was awesome. The place has good access hours, the units both inside and outside are clean, and totally awesome service. Would totally recommend.

I had great customer service with Alicia the property manager here. She made sure I had everything I needed to move in and found the right space for me.

Nunca hay nadie en la oficina ponen un letrero avisando la hora en quehabriran pero eso no pasa

The best experience with Connie in ä very stressful time. Super efficient, friendly and helpful!

I am very exited with the service I got by getting my storage today! Casandra and Alisha are the best! Thanks and will shine u both the best!

Clean and well organized, very helpful and professional personnel, especially Connie Lawson, who was extremely informative and friendly

The worst service I ever experienced the personal it’s always mad they don’t wanna work they are really aggressive people and they are not willing to work 0 recommendations to this place the amenities are good but the stuff it’s horrible and 0 recomendations

Great customer service go see Alicia

We love Connie Lawson. We had the best customer service experience with her and her entire team. I would definitely recommend this specific location solely based on her and her team's attitude and you just KNOW these guys love their jobs! That says so much for the entire company.

I just got out of the military and moved here, a brand new state to me, but Ms. Connie Lawson was super helpful and made sure I not only had the appropriately sized unit, but that it was easily accessible for the moving company. Thank you so much!

Excellent customer service when needed the most! I must give huge kudos to the following employees: John Sanders, District Manager Alicia, Manager Connie, Manager Vaughn I had an unfortunate situation and John Sanders, the District Manager, came through for me in an empathetic and caring manner. In my opinion, he went above and beyond for me and I’m sincerely grateful!

I have been a client for several years. I have always been satisfied with the management of this facility. I have always felt the climate to be ideally maintained and for Miami and the coast that is quite important. Of course the service and friendly help from all of the staff is really excellent also.

Great service and very nice people. Connie is a very lovely person, she make our experience with public storage wonderful. She need to be recognized!

Always nice. Always helpful. Ask for Alicia. Connie too is helpful. The place is always clean. It’s nice and cool. And it’s very safe. There’s always someone around. 5 STARS!!!!!

Excellent place to store your personal things and furniture and boxes when you are moving. They accomodated me with a large storage unit a/c clean and spacious with a good door and lock. I always felt secure and confident that my stuff was safe and secure. The personnel in the front were A1 Connie and Alicia were always helpful and never made me wait. Highly recommend this Public storage store!!

The bathrooms in this place are the pits. The toilets are always dusted with comet around the rim but never cleaned, you can't wash your hands after using the bathroom because the sensors that release the water in the sinks are out of order. It's very unclean there. They hired a new guy who is all to happy to say" There's nothing I can do about it." The daytime manager Alishia and Connie get 4 stars for their excellent professional manner. But O Dear those bathrooms.

I walked In and Connie was so pleasant and helpful. Made this stressful experience and amazing one. The property manager Alicia was amazing as well. She gave me great advice. Thanks guys!!! Never write reviews but when someone goes above and beyond you want it to be known.

Elevator problem

Good storage place, prices not that great and they change price any time, service great

Air-conditioning units. The facility exceptionally clean. The staff professional and accommodating. The layout very convenient. The management responsive and accommodating. Could not ask for more for a storage facility. Highly recommend.

Thank you Alicia, Connie and Jolanda for your humble customer service. We are grateful for your patience during our family's transition from hurricane Irma. There is nothing better than walking into a place and receiving a smile from someone you don't even know. Thanks for being so nice Jolanda!

Connie is just amazing she knows her Business and informed us on all available options. Loved her we signed up today because of her. Great team at that location including Alicia and Latoya

The best customer service:)

Vaughn was extremely helpful in explaining all of our options and in setting up our new storage unit.

Love it

Good location, clean and safe.

Clean, security is a high priority, helpful staff. 1st month is cheap, but after that the price jumps drastically. Also, they will charge you $20 for a lock, but you don't really need one if you have a large pad lock

Today I had the pleasure of being helped by Connie Lawson when I stopped at this public storage facility. She was inundated with customers at the counter, phone calls and to add, she is responsible for responding to on line reservations within 10 minutes. All the while she treated everyone professionally, with a smile and provided excellent service. This employee is a great asset to public storage and is a welcomed refreshing difference from what is unfortunately the norm now a days. The facility is well kept and the air conditioning was cool.

Amazing customer service by Vaughn. AAA+++++++

They raise rental rates without warning every couple of months. Over 30% in 18 months. They forced me to pay their insurance. I just found out from another customer I could prove I have homeowner's insurance and be exempt from paying them more money.

Staff here is consistently helpful and the facility is always clean and kept at a good and comfortable temperature. Especially helpful is Horacio who rented me the space and has been available for any questions even though he has moved to another facility. Highly recommend Public Storage Aventura

Great experience, good opening hours, very clean, and excellent staff!

I had a problem with staff at this location, but spoke with the District Manager (John) who was amazing, and he took care of everything. A really nice guy who really cares about providing high quality customer service. He said he would work with the staff to improve the customer experience. I am satisfied.

This storage facility has been by far the greatest example of storage. Newest place I've ever rented with. The climate control will really keep my comic collection safe and sound

the prices are good to bad there is a girl there that is rude

Alicia is great go see her.

Everything went well. Awesome service!

Great place for storage

Super clean, very secure, best working hours, great customer service and best prices! Definitely recommend! 5 stars storage

Alicia is very kind, fine and professional as well as Deondra and Ms.Tria most kind and professional and makes it worth giving up all this money. Have a great Day!.very good customer service skills- needs a raise,

Alicia was extremely helpful.

Excellent customer service with Alicia and her manager. Clean Place, A/C works perfectly.

Really nice attention

Alicia was the kindest customer service rep I ever had to deal with at any storage place. And she took care of me quickly and efficiently. Because of her I'd definitely recommend...... Curtis