I had a great experience at Public Storage thanks to Bradley. He was a huge help, incredibly kind, and went above and beyond my expectations. He took the time to understand my specific needs and found the perfect unit for me, and was very patient throughout the process. It's rare to find such dedicated customer service.
I dont normally write reviews but I thought I should after I've watch this store decline drastically over the last few weeks. They have had so many new people its hard to figure out if anyone will be in the office ever. There's was a manager i think Brittney she had this place so clean and was very kind and professional now there is a guy Rich who is rude and doesn't care about his job. Now the property is trashed. People dumping and seems like upper management could care less. I would give a 5 start but the decline is horrible. Being back the people who take care of this place.
Lorraine was very friendly and professional. Excellent customer service!
Was here for quite some time. Elevators on the west side of the building are down and have not been repaired in quite some time. There's a new guy in the office, Mike I believe is his name, who has exceptional customer service and is so much more helpful than the other girl Brittany, who is "undercover" nice. I've heard her on more than one occassion bad mouthing customers that rent at this facility with other customers, and then when someone else walks in she immediately uses her "white people voice", and is extremely fake and impersonal. If you think Im making it up just read the rest of the reviews, she walks the hallways looking in people's units and acts like an absolute storage nazi unless your swiping your card in the office. I dont know how she still has a job with all the negative reviews about her here, and I will go the extra length to make payments at a different facility on my account if I pull in and see her in the office. With that said, the facility is always clean, inside and out. The only reason Im leaving a 5 star review is because it does seem like management is changing their pace by hiring more professional and helpful people, I was not wronged in anyway and understood the terms of my lease - the units ARE AS ADVERTISED, and I was never directly mistreated while renting here. Ultimately Im deciding to leave for these reasons. 1) Im tired of walking across the entire building since management wont fix the west elevator 2) Rent goes up every 3-6 months and NEVER stops. You can start a lease here for 44 dollars and end it paying 300 or more. Theyre month to month lease terms allow them to raise it whenever they want.... and they will FYI. 3) I shouldnt feel uncomfortable to go to my storage just because a specific person is working that day, Ill take my business elsewhere as long as you keep people such as her around.
My daugher made a reservation for me online and had accidentally reserved and paid for the wrong unit size. When she got to property and realized her mistake, Mike was able to help get her re done in the right size unit immediately with a better promotion than what was available for the smaller size and get us moved in. Thank you
Called in to confirm a reservation, unfortunately it was the wrong location. Mike was so helpful and determined to assist me in figuring out the correct location . Though I didn’t have a reservation here, his help was so appreciated as I just got into town from out of state.
Awsome service, friendly and fast thank you Brittaney!
Loraine made our experience fast, and easy.
Brittany did amazing got me into my unit
Would highly recommend this location for any of your temperature controlled storage needs. Brittney is a super kind and helpful individual that can help get you set up and maintain your perfect unit. She was able to help me get a missed payment taken care of very quickly and effectively with no hassle. If in case things to wrong with auto pay they are kind enough to call and check in with you. Bradley was kind and understanding about my missed payment when they called about it. I greatly appreciate the kindness and understanding I've received from them as a renter who's been here for a while.
As first time storage renters, Lorraine and Brittaney definitely helped lessen the stress. We got a well explained tour as well as all of our questions answered. Highly recommend this storage not only for their security and low prices but also their amazing costumer service.
Brittany was a great help with everything needed
Katie was very helpful today!
Katie provided invaluable assistance by guiding me through the storage options, thoroughly explaining the details, and helping me select the appropriate size to meet my needs. Her support made the process of choosing a storage unit a truly enjoyable experience.
Excellent service answered any questions I had.
I forgot to write this review for Kathryn, , gave me an excellent 10 star tour, showed me units and merchandise that all would make my move in process so much easier.
Katie, you made my day better. I appreciate your excellent customer service.
Britney and Katie were amazing! Katie even gave me a hug, as I'm going through some tough times in my marriage and have been slowly going through our unit. Such sweet people, thank you for your empathy and help!
Kathryn is the best she has help my husband and I so much I appreciate her so much!
Kaite (Katheryn) was an absolute ROCKSTAR today! She went above and beyond to help us out today, thank you so much!
Britney and Katie were exceptional helpful. No pressure just made me feel comfortable and suggested the best location for space.
Onsite staff was great, very helpful.
Bradley at this location was amazing and went above and beyond. He looked at my account and realizing my rent has been high and therefore was able to lower my monthly on both of my units. Not what I was expecting when I Called initially. Thank you so much, Bradley!
5 stars all day! Katie was awesome and extremely helpful!!!
Brittany at 2255 E 104th Ave. She was very knowledgeable and helpful. I appreciate her help getting something set up. She's going to find out regarding 2nd month free why it's not accepting today.
Katy was SUPER helpful- I really appreciate all her help!
Katie was hella help full!!
Thank you
Roxanne & Joe 😊
Worked with Bradley and Katie and they made my experience easy and smooth. If you have anything you need stored this is a great place to work with.
Bradley & Brittany were very great in the customer service area very nice! And had me in and out quickly! Thank you!
Kathryn was amazing ❤️ great customer service
Brittaney & Katie are awesome and always so helpful every time I come in. Ask for them 2 if you need things done right away.
Very helpful people. Bradley and Brittney
Kathryn. She was amazing,as well as very knowledgeable, and more than happy to show me the storage units so I could get an idea of the size that would be most beneficial to me. I had a shitty day and she was able to put a smile back on my face and fondly feel relaxed. Thank you your awesome.
Kathryn was very helpful … great customer service
Kathryn was awesome she is good at what she does
I rented at this facility from Nov. 2021 to Mar. 2025. I am happy to say that my belongings were in a good place. Nothing was infested with anything, no bugs, rodents, spiders or other critters were in the very back of my unit where stuff had not been moved in years. The office staff has always been helpful and friendly. Ryan, Britney, and Katie are especially nice. My rent went up at times, but then they'd give me a discount for a few months out of the year. I think they have been more than fair and considerate. The facility is clean. Some people won't appreciate anything, if given the opportunity, they'll plug the toilet, leave trash and dirt behind, break carts or steal them, and throw things in the facility dumpsters when asked not to. I would rent here again, and recommend this facility. Keep up the good work!
Brad was friendly and helpful! I appreciate the help. Thanks!
Brad was very friendly and helpful with me. He was very professional, Understanding and looked at my account Help me get my issue resolved and and help give me the best value for what I was in place. when I Hung up the phone provided excellent customer service. Thank you again.
Thank you to the location manager Lorraine! Always super friendly, helpful and professional.
Katie was awesome helping me today. Got everything I need.
Great location close to home and easy to get to Brittaney was awesome very professional and got the perfect unit for my needs for my belongings I'll recommend not only the the location but her as well great place of business
Katie has been absolutely amazing and helping me out whenever I need it and Lord knows I need it. If you’re looking for a public storage place, that’s not gonna give you a hassle. Go ahead and sign up here. It’s always clean. Bathrooms are clean and the staff is awesome.
Brittany is the best! Always so helpful and Friendly. I appreciate that.
Mrs. Kathryn was very friendly and helpful towards me. She coordinated to me other local storage businesses to help give me the best value for what I was looking for. From the moment I walked in the door to when I left she provided excellent customer service.
Katie is always helpful everytime and always willing to lend a hand
Bradley had really good customer service, and was really helpful they do a great job at keeping my stuff safe
katie was incredible today helping us find the right space. i really appreciated her patirnce, empathy and advice. thank you katie! wonderful customer service.
Katie was very helpful and a pleasure to work with
Katie helped us find the perfect unit we needed today! Great customer service.
I have a unit in the Public Storage on Irma Drive but No one was there And after 30 minutes of calling the operator and getting no where I decided to go to this property for help. Brittaney was so great and so helpful very understanding. She showed me some units and was able to help me get transferred on my own property. She was fantastic.
With an elevator being out and having to move my whole apartment into a storage unit, I was happy about having to carry my stuff across the whole building, but Brittaney was super awesome and helped me find a better storage unit so I didn't have to work so hard. Thanks for the help!
Kathryn was so bad ass! She helped me out so much and she was so sweet!
Kathryn gave us an amazing service
Katie is absolutely awesome, she’s very accommodating and extremely helpful. This facility is extremely clean. I’m very happy with my storage unit at this location. JL.
KATIE, WAS VERY AMAZING SUPER KIND AND HELPFUL!
Katherine was really helpful
Brittaney helped me understand my bill and was very kind
The people who work here are so helpful! Brittaney, has been so understanding and helpful and patient with me. She knows I’m on disability and hasn’t given me issues when I’ve had to pay late. She even advocated for me to get my rent lowered when it was raised (just like apartment rent, it goes up every so often a bit.) and I had no idea she had done that until someone else who worked there told me. She knew my situation is tough and just went into action, without my even asking her to. Can you believe that?! She’s done so many things to make my life easier and so has the rest of the staff. I also remember Katie giving me great advice and being super helpful with tons of questions.
They are very friendly and work extremely hard. I’d happily recommend this Public Storage location!
Great help from Bradly, Brittney and Michael! Thanks to them moving and storing is made easy!
Amazing amazing!!!! Coming here to find a unit and having no questions to ask as Brittaney had covered them all. I am very satisfied with the amazing customer service and and knowing my still is going to be safe and protected!. 👏👏👏 Thank you Brittaney.
Lorraine is awesome helpful and fast service
This Public Storage has been so awesome. The facilities are clean, easy to use, and the property managers are super friendly and helpful. Britney was extremely helpful to me as I've been moving out and I want to specifically say she's gone above and beyond. If I wasn't moving, I'd keep all my extra storage here. Highly recommend.
Needing to get a bigger unit. I went in and was helped by Katie. She took her time to take me around to different units to verify what size it was that I really needed.
Once I found the unit I wanted, she made the transfer super simple and all the details on point. Great customer service!
Today I was having trouble renting a unit online and went into the location to speak to someone. Luckily Katie was there! OMG, she was a lifesaver! Walked me through signing up and getting the current discount offered online. So, thank you Katie for all of your help, you're a lifesaver.
Britney was very helpful and made thinks ever easy to purchase a storage unit. I feel like I can trust my personal belongings to be protected under her watch. Thank you so much
Kathryn deserves a raise and has the best energy and vast knowledge, and she's a great store manager. She is not being fairly compensated for all the hard work she does. Time in, tone out she bustling from each rental site work he ass off. She is one of the best employees I've met and highly consider her as an asset to your company and that she surely needs extra compensation pay hike. She takes the place of three employees. Please consider. Thank you!
Kathryn was so helpful getting me set up with a storage unit and got everything set up quickly! Thanks so much 😀
katie was so awesome today! great customer service!
Kathryn was amazing 100/10
Katie is the most reliable person I ever had for 8 years dealing with public storages in different states! Best recommendation! My honest pleasure for real help!
Katie on site is very helpful and very respectable!
KATY was amazing, very thorough!
Katy is the best! Great attitude and she made sure I was absolutely comfortable with my rental before I left the facility! Thanks again!
Deb and Brittany were quick efficient and very kind. Thank you!
Brittany was soooo much help she understood my situation and got me set up and explained everything in a professional. Thanks Brittney
I had a issue at the facility. Katie assisted me with a seamless transfer to a better unit. Made the experience stressless and smooth recommend them highly.
Katie was really helpful helping us find the prefect storage and made us feel comfortable she was really friendly has a positive attitude and I highly recommend
Kathryn was absolutely delightful!
Katie was amazing today she was very helpful i am so happy with my service today
Brittaney was very knowledgeable and helpful. She answered all my questions and gave sound advice for my storage space. It’s obvious she cares about providing the best possible experience for her customers.
Such an amazing experience! Kathryn was such a pleasure! Walked in with no appointment and was treated so well! I will recommend this storage location for everyone. :)
Katie was helpful and i got everything I needed. She is amazing and my day was better because she helped me figure some difficult stuff! Thank you Katie!
Had such amazing experience I had Katie walk me through show me some different storages found exactly what I needed and she was able to get me an amazing price
Very friendly and welcoming. Stephanie help me make sure I got the right storage of my liking, she help me set the app on my phone and made sure I got everything I need to move in 30 mins. I truly appreciate her help ☺️
Kathryn and brittaney they do excellent job.!!!!!
Brittany is very nice and helpful. This is mine and my boyfriend’s first time with a storage space so we made a couple mistakes, Brittany was very helpful and kind. She helped fix our problems in no time
Brittany was very helpful and knowledgeable. Best prices around.
Katie was so helpful today. Honestly, a very kind and understanding person. I felt like she listened and understood me. In the end she couldn't bring down my rental increase, but she sure gave it 100% effort and in the end, that's all I wanted, was to be acknowledged and heard.
It's because of customer service like Katie's that I stay at public storage.
Katie wow what to say. She was so good she explained everything to me. I was unsure of what to expect as I talked to another rental place down the street and I was so frustrated as they were rude. But my daughter said let’s give this one a try. Well boy was that a great decision. Katie really needs a raise. Thank you Katie
Omg…Katie was absolutely amazing she is what you can say is good customer service… I definitely worked recommend your establishment to all friends and family…thank you Katie for making this experience the best…
Katie was very nice, couldnt get a good idea on the unit sizes online and she showed me multiple online and found the perfect space for me. Was very helpful and straight to the point
I’ve rented from public storage previously so I knew of them. I needed a storage space and Kathryn made the process as easy possible and had great customer service, there’s cameras for security, you have an app that has your info, unit info, allows you to open the gate, and etc. I look forward to having this unit for a long term rental storage space.
Brittany! Was excellent! She helped me what I needed.
Katie was so helpful and very friendly! Had a great experience, and will use them again when needed. Very secure.
Katie was absolutely great today! She was so helpful, understanding, knowledgeable, & very friendly! Recommended 100%! The site is secured, clean, & overall wonderful!
Katie and Britney were so helpful, professional and sweet. They’re very knowledgeable and answered all my questions and concerns. The place is very clean.
Staff was amazing, especially Katie
Thanks to Cheryse, really helped finding the right storage.
Kayla did great walk through and service was amazing
Brittaney is always professional and helpful. She really makes us feel like our business is safe in her hands.
Very clean and friendly. Would recommend to anyone!
Had an interview today at the North Glenn facility and the hiring manager was awesome the facility was very clean everyone was very welcoming and professional..
My experience with, I believe his name was Tim, was fantastic! He was extremely patient, professional and knowledgeable. He was covering this store but his store is in Brighton. Glad he was here to help! THANK YOU for your great customer service!
Tim was super helpful, kind and polite. He helped resolve some billing issues on my account and made the process seamless. Thank you!!
I received great service from amazing people.
I was help by Dario. He treat me so well and he help me go through all the process. All I can say is thank you so much, great customer service.
Amazing service thank you
Dario was amazing great service
Brittany was very helpful and informative when it came to picking the right option for us. Easy and stress free
Great rates and I found Brittaney to be super helpful!
Leianne is very helpful on what I am looking for a storage and very friendly. She always have a smile in her face and keep having a positive attitude Leianne. Thank you!
Leianne has been wonderful to work with. Very helpful and knowledgeable. She has made the rental process very easy!
There was a misunderstanding on the 64 people at the customer service center help for sending messages another Poperty Manager called me back and took care of it and then on Friday the seventh I went and finished updating and taking care of everything everything is very helpful even though I lost it I was a bit emotional and distract everybody
Leianne was very kind and quick with setting us up with our clean and secure storage unit.
Had one of the best experiences working with Leanne, she was very helpful and knowledgeable as we were seeking information to get into my brother’s storage (who recently passed away). She went above and beyond to help my mom and I gain the appropriate access needed. She was awesome!!!!
Very clean and very nice temperature controlled indoor units, was happy overall with my experience there. Leianne at the office was very nice, professional and understanding
We were saved at the last minute. Friendly, efficient service. Leianne did a great job setting us up with our unit right away.
We needed last minute storage due to a competitor’s failure to come through for us. Leianne saved the day!
Leianne was very knowledgeable and thorough with any questions I had. She was very friendly and went above and beyond.
Leianne was so friendly and professional! She got us everything we needed! Thanks Leianne
Leianne was great to work with and very informative.
Leianne at this Public Storage is great! Quick to respond, professional, courteous, always helpful and kind. My stay was a short lived 30 days but it was just what I needed.
Had a great fast and easy experience getting a storage here. Leianne was very friendly and kind. Great customer service if I could give an extra star I would!
I had the pleasure of working with Leianne as a customer just walking in looking for information. She is incredibly knowledgeable and took time to answer my questions and reassured me if the space I decided to rent was the wrong size, she could help fix it. Thank you Leianne for making the rental experience smooth sailing!
My experience with Public Storage on 104th and York was great. Leianne helped me a few times and with my last payment and she was wonderful to work with. She’s very professional, helpful and kind. Thank you so much!
Leianne was very cheerful and helpful!! She made the process as easy as possible!!
The unit was easy to rent online and we only paid $1 for the first month. The office staff was friendly, especially Leianne. The facility was clean, there are carts to use, and check out was quick and easy too. Would definitely go here again if we need to store stuff.
I went in to get a storage unit and I was helped by Leianne and she was really wonderful straight to the point and showed me a unit
My experience here at this location was great! Although getting my key stuck in my lock was a handful, I was able to get it unlocked.
Leianne in particular was super helpful because I had a situation where I was moving out the last of the month, but with the key broken and stuck after 9pm, so I had to leave.
I came back early morning to get it cleaned and fix and Leianne was super helpful in getting the charges dropped for my situation! She was great!
Michelle was so nice and helpful even though she was busy! I came in around 5:15 and was out by 6:06 with dropping things off in my storage unit! Michelle was working hard!
Very clean facility, easy account set up and move out process. I stored my belongings on 3rd floor for a year and a half without any issues. Customer service was exceptional, Alejandra was always courteous and helped answer questions anytime we spoke.
The manager helped me remove my lock free of charge when I forgot my combination. I highly recommend this location!
Went in to get a new storage unit. Alejandra was great. Friendly, kind and really helpful. Overall a great experience.
This place was only supposed to give me a certain amount of time to clean out my storage unit and because I fell on ice (@my home) and broke my wrist they told me to take my time cleaning out my unit. How amazing they are. I hope everyone sees this and picks this place to store there things. This is what humanity is supposed to be like. Thank you guys so much
Keaton helped my fiancé and I with some last minute storage needs and he was the most helpful, friendly guy ever! He knew the job inside and out and was able to not just meet our needs but he met AND exceeded our needs and expectations. I feel great knowing that he is running the facility where my items are stored. Keaton you definitely deserve a raise, a bonus and promotion dude! Thanks for taking such good care of us!
You need a safe place to store at a reasonable price than this is the place. Property manager Keaton W., was amazing! He worked hard to look for the best deals and got everything worked out in a steady pace. I truly appreciate him!
THANK YOU KEATON!
Keaton thank you superb representative of Public storage really appreciate your hard work
The team here at Moving Nextdoor enjoyed utilizing the service provided here at Public Storage. Great option for reliable service.
Keaton was an amazing customer service rep for you company. He went above to help me and had a great attitude!
Service was lovely. Everything went smoothly. I had a wonderful chat
I like the gated security. Wish it waz 24 hr access tho
Debbie was great good customer service
Great service and clean facility
Debbie was phenomenal! She had us in and out without missing a beat. The office was clean and smelled so good :)
Set up online was simple, effective and copies sent directly to the registered email. App is a nice touch and quite appropriate for the modern facility that is climate controlled. There are carts to assist with moving items to your storage location and office personnel is responsive, friendly and helpful.
* 10x8
Ty Michelle for helping me and keeping me updated with my billing cycle...❤️
This storage facility is clean and staff are friendly. Newer building in a secured gated area. Nice place.
Nice lady in front. She was leaving and stayed to help us.
Debbie was very helpful and the place is super clean. She is on top of it. Love it
Debbie, was great. The whole process was fast and easy!
Debbie was a big help and offered all the info and supplies that I needed