Public Storage Self-Storage Units at 2255 E 104th Ave, Northglenn, CO

Bradley at this location was amazing and went above and beyond. He looked at my account and realizing my rent has been high and therefore was able to lower my monthly on both of my units. Not what I was expecting when I Called initially. Thank you so much, Bradley!

5 stars all day! Katie was awesome and extremely helpful!!!

Brittany at 2255 E 104th Ave. She was very knowledgeable and helpful. I appreciate her help getting something set up. She's going to find out regarding 2nd month free why it's not accepting today.

Katy was SUPER helpful- I really appreciate all her help!

Katie was hella help full!! Thank you Roxanne & Joe 😊

Worked with Bradley and Katie and they made my experience easy and smooth. If you have anything you need stored this is a great place to work with.

Bradley & Brittany were very great in the customer service area very nice! And had me in and out quickly! Thank you!

I would like to first of all say thank you very very much to Katie. She has gone above and beyond to help us. We have rented multiple times and she always is so nice, professional and so serious about making the customers happy. If I could, I would give her a 10 star rating. On the flipside, if I could give one of the other workers, Brittany a -10 stars I would. I have had three conversations with her and each time she has been rude, unprofessional, and honestly just completely snotty and is one of the reasons that we closed our unit as soon as we did because our plan was 2 more months. She is not customer oriented at all and needs to learn how to have a presentation that is customer service oriented. I have had four conversations with other tenants of the storage unit and they all said the same thing, rude and disrespectful.

Kathryn was amazing ❤️ great customer service

Brittaney & Katie are awesome and always so helpful every time I come in. Ask for them 2 if you need things done right away.

Very helpful people. Bradley and Brittney

Kathryn. She was amazing,as well as very knowledgeable, and more than happy to show me the storage units so I could get an idea of the size that would be most beneficial to me. I had a shitty day and she was able to put a smile back on my face and fondly feel relaxed. Thank you your awesome.

Kathryn was very helpful … great customer service

Kathryn was awesome she is good at what she does

I rented at this facility from Nov. 2021 to Mar. 2025. I am happy to say that my belongings were in a good place. Nothing was infested with anything, no bugs, rodents, spiders or other critters were in the very back of my unit where stuff had not been moved in years. The office staff has always been helpful and friendly. Ryan, Britney, and Katie are especially nice. My rent went up at times, but then they'd give me a discount for a few months out of the year. I think they have been more than fair and considerate. The facility is clean. Some people won't appreciate anything, if given the opportunity, they'll plug the toilet, leave trash and dirt behind, break carts or steal them, and throw things in the facility dumpsters when asked not to. I would rent here again, and recommend this facility. Keep up the good work!

Brad was friendly and helpful! I appreciate the help. Thanks!

Brad was very friendly and helpful with me. He was very professional, Understanding and looked at my account Help me get my issue resolved and and help give me the best value for what I was in place. when I Hung up the phone provided excellent customer service. Thank you again.

Thank you to the location manager Lorraine! Always super friendly, helpful and professional.

Katie was awesome helping me today. Got everything I need.

Great location close to home and easy to get to Brittaney was awesome very professional and got the perfect unit for my needs for my belongings I'll recommend not only the the location but her as well great place of business

Katie has been absolutely amazing and helping me out whenever I need it and Lord knows I need it. If you’re looking for a public storage place, that’s not gonna give you a hassle. Go ahead and sign up here. It’s always clean. Bathrooms are clean and the staff is awesome.

Brittany is the best! Always so helpful and Friendly. I appreciate that.

Mrs. Kathryn was very friendly and helpful towards me. She coordinated to me other local storage businesses to help give me the best value for what I was looking for. From the moment I walked in the door to when I left she provided excellent customer service.

Katie is always helpful everytime and always willing to lend a hand

Bradley had really good customer service, and was really helpful they do a great job at keeping my stuff safe

katie was incredible today helping us find the right space. i really appreciated her patirnce, empathy and advice. thank you katie! wonderful customer service.

Katie was very helpful and a pleasure to work with

Katie helped us find the perfect unit we needed today! Great customer service.

I have a unit in the Public Storage on Irma Drive but No one was there And after 30 minutes of calling the operator and getting no where I decided to go to this property for help. Brittaney was so great and so helpful very understanding. She showed me some units and was able to help me get transferred on my own property. She was fantastic.

With an elevator being out and having to move my whole apartment into a storage unit, I was happy about having to carry my stuff across the whole building, but Brittaney was super awesome and helped me find a better storage unit so I didn't have to work so hard. Thanks for the help!

Katy was awesome!

Kathryn was so bad ass! She helped me out so much and she was so sweet!

Kathryn gave us an amazing service

Katie is absolutely awesome, she’s very accommodating and extremely helpful. This facility is extremely clean. I’m very happy with my storage unit at this location. JL.

KATIE, WAS VERY AMAZING SUPER KIND AND HELPFUL!

Katherine was really helpful

Brittaney helped me understand my bill and was very kind

The people who work here are so helpful! Brittaney, has been so understanding and helpful and patient with me. She knows I’m on disability and hasn’t given me issues when I’ve had to pay late. She even advocated for me to get my rent lowered when it was raised (just like apartment rent, it goes up every so often a bit.) and I had no idea she had done that until someone else who worked there told me. She knew my situation is tough and just went into action, without my even asking her to. Can you believe that?! She’s done so many things to make my life easier and so has the rest of the staff. I also remember Katie giving me great advice and being super helpful with tons of questions. They are very friendly and work extremely hard. I’d happily recommend this Public Storage location!

Don’t plan or renting here unless you’re ready to get a surprise $40-$100 increase every 3 to 6 months. They don’t notify anyone about the increase when signing documents. And definitely don’t give no 30 day notice about the increase in rent. Not the type of person to complain but this is definitely upsetting and unfair. Forced to give them a start but definitely a ZERO star for me.

Great help from Bradly, Brittney and Michael! Thanks to them moving and storing is made easy!

Amazing amazing!!!! Coming here to find a unit and having no questions to ask as Brittaney had covered them all. I am very satisfied with the amazing customer service and and knowing my still is going to be safe and protected!. 👏👏👏 Thank you Brittaney.

Lorraine is awesome helpful and fast service

This Public Storage has been so awesome. The facilities are clean, easy to use, and the property managers are super friendly and helpful. Britney was extremely helpful to me as I've been moving out and I want to specifically say she's gone above and beyond. If I wasn't moving, I'd keep all my extra storage here. Highly recommend.

Needing to get a bigger unit. I went in and was helped by Katie. She took her time to take me around to different units to verify what size it was that I really needed. Once I found the unit I wanted, she made the transfer super simple and all the details on point. Great customer service!

Today I was having trouble renting a unit online and went into the location to speak to someone. Luckily Katie was there! OMG, she was a lifesaver! Walked me through signing up and getting the current discount offered online. So, thank you Katie for all of your help, you're a lifesaver.

Britney was very helpful and made thinks ever easy to purchase a storage unit. I feel like I can trust my personal belongings to be protected under her watch. Thank you so much

Kathryn deserves a raise and has the best energy and vast knowledge, and she's a great store manager. She is not being fairly compensated for all the hard work she does. Time in, tone out she bustling from each rental site work he ass off. She is one of the best employees I've met and highly consider her as an asset to your company and that she surely needs extra compensation pay hike. She takes the place of three employees. Please consider. Thank you!

Kathryn was so helpful getting me set up with a storage unit and got everything set up quickly! Thanks so much 😀

Katie was awesome!

katie was so awesome today! great customer service!

Kathryn was amazing 100/10

Katie is the most reliable person I ever had for 8 years dealing with public storages in different states! Best recommendation! My honest pleasure for real help!

Katie on site is very helpful and very respectable!

KATY was amazing, very thorough!

Katy is the best! Great attitude and she made sure I was absolutely comfortable with my rental before I left the facility! Thanks again!

Deb and Brittany were quick efficient and very kind. Thank you!

Brittany was soooo much help she understood my situation and got me set up and explained everything in a professional. Thanks Brittney

I had a issue at the facility. Katie assisted me with a seamless transfer to a better unit. Made the experience stressless and smooth recommend them highly.

Katie was really helpful helping us find the prefect storage and made us feel comfortable she was really friendly has a positive attitude and I highly recommend

Kathryn was absolutely delightful!

Katie was amazing today she was very helpful i am so happy with my service today

Brittaney was very knowledgeable and helpful. She answered all my questions and gave sound advice for my storage space. It’s obvious she cares about providing the best possible experience for her customers.

Complete Trash Facility ! Run by your “Greatest- Brittny!” & Covered by “Jeff Sparkman “ I think people left you your 5 stars months ago on the elevators that go down quite often…. & clearly not important enough too get up and clean… Rather you have your team “Act” Like they are working….but really walking by to be nosy on people & follow Brittny's assumptions.🧐 I had reported multiple concerns too Brittny but her attitude and tone are disrespectful & aggressive thinking she is gods gifted property fraud manager… like eww …. Reasons why she & He terminated my lease halfway through the month when I paid in full $132.00 after upgrading to a 5x10…. Didn’t want to help nor even nudge to decrease my rent -$85 special @ the time because I had reported Brittny tones multiple times “JUST GIVING BACK HOW THEY TREATED ME”…cops were called by Brittny because SHE WAS “SPOOKED, SHOOK, DESTRESS “ Getting the same energy back that she gives to others and thinks it’s “OKAY”!?🧐 With a Smile on my face & clarification explaining to the police why I am upset and how I feel she did what she did intentionally was agreed by the cops & ask me to keep the peace till move out 7-18-24 , so I agreed and said I was going to post my experience & here I am standing on business !… 👮‍♀️ Any way , I happily found BIGGER 4 BETTER! 🌈 High Vaulted Ceiling 5x10 fist 2 months $66 then goes to $100 ON GOD! Of course baby you know ima stack up here real soon…😂💯 So as I said to Brittny & Jeff - Karma is a Bleep because this was a very unpleasant experience and I will NEVER RENT from PUBLIC STORAGE AGAIN IN MY FUTURE! Thank you for reading & please don’t be afraid to stand on business to ugly individuals! Cheers!

Such an amazing experience! Kathryn was such a pleasure! Walked in with no appointment and was treated so well! I will recommend this storage location for everyone. :)

Katie was helpful and i got everything I needed. She is amazing and my day was better because she helped me figure some difficult stuff! Thank you Katie!

Had such amazing experience I had Katie walk me through show me some different storages found exactly what I needed and she was able to get me an amazing price

Very friendly and welcoming. Stephanie help me make sure I got the right storage of my liking, she help me set the app on my phone and made sure I got everything I need to move in 30 mins. I truly appreciate her help ☺️

Kathryn and brittaney they do excellent job.!!!!!

Brittany is very nice and helpful. This is mine and my boyfriend’s first time with a storage space so we made a couple mistakes, Brittany was very helpful and kind. She helped fix our problems in no time

Brittany was very helpful and knowledgeable. Best prices around.

Katie was so helpful today. Honestly, a very kind and understanding person. I felt like she listened and understood me. In the end she couldn't bring down my rental increase, but she sure gave it 100% effort and in the end, that's all I wanted, was to be acknowledged and heard. It's because of customer service like Katie's that I stay at public storage.

Katie wow what to say. She was so good she explained everything to me. I was unsure of what to expect as I talked to another rental place down the street and I was so frustrated as they were rude. But my daughter said let’s give this one a try. Well boy was that a great decision. Katie really needs a raise. Thank you Katie

Omg…Katie was absolutely amazing she is what you can say is good customer service… I definitely worked recommend your establishment to all friends and family…thank you Katie for making this experience the best…

Katie was very nice, couldnt get a good idea on the unit sizes online and she showed me multiple online and found the perfect space for me. Was very helpful and straight to the point

I’ve rented from public storage previously so I knew of them. I needed a storage space and Kathryn made the process as easy possible and had great customer service, there’s cameras for security, you have an app that has your info, unit info, allows you to open the gate, and etc. I look forward to having this unit for a long term rental storage space.

Brittany! Was excellent! She helped me what I needed.

Katie was so helpful and very friendly! Had a great experience, and will use them again when needed. Very secure.

Katie was absolutely great today! She was so helpful, understanding, knowledgeable, & very friendly! Recommended 100%! The site is secured, clean, & overall wonderful!

Katie and Britney were so helpful, professional and sweet. They’re very knowledgeable and answered all my questions and concerns. The place is very clean.

Staff was amazing, especially Katie

If there is any way you can find any other storage unit I highly recommend! This place used to be wonderful when it was owned by CubeSmart but the property manager they have on site now is just terrible. They have let the place go downhill immensely and I cannot stress enough how bad this place is now. I was just here to pay them $300 for one month storage and the manager got a personal call, kicked everybody out of the office and locked the doors. Seriously, how unprofessional is this? I've never, in all of my years had an employee act so unprofessional. There were two other customers in front of me who had to leave because the manager had a personal phone call during business hours! I did reach out to corporate and filed a complaint and they said that the district manager would reach out to me today so I'm hoping that this is true. Not only will I discuss what transpired today but I will enlighten them about how they're elevators decided to break down multiple times a couple months back and even trapped my 11-year-old son in there forcing us to call the fire department and have them force open the doors! I literally have a video and all kinds of pictures from that event and have no problems posting them. They're used to be music throughout the entire building when it was owned by CubeSmart. It was very nice and peaceful to spend my time here going through my storage unit. The audio system is still hooked up but they no longer play music. The elevators used to have nice padding blankets all over them so are things did not scratch. Those are not there any longer. They're used to be dozens of carts at both entrances. Now you are lucky if you can find one to move your stuff in with. I cannot stress enough How disgusted I am with this place and the fact that I have spent about $10,,000 in rent here over the past 3 years. What happened today made me realize that I need to get my things out of there and just get rid of them or find another alternative because this place is not going to stay in business much longer if they stay heading in the direction they are plunging in now. If I could give this place zero stars I would.

Thanks to Cheryse, really helped finding the right storage.

Kayla did great walk through and service was amazing

Brittaney is always professional and helpful. She really makes us feel like our business is safe in her hands.

Updated: when I did my last post they adjusted my cost for 3 months before it increased, since they hadn’t notified me. It has been increased for two months and they are now increasing again it to over $100 for a 5x5 unit. That is highway robbery. Not sure how their practices are fair, Up’ing it every few months. So less than 1 year of renting my price has almost doubled. Disappointed because they don’t keep consistent costs for renting units. I rented a unit this summer and without warning they up’s my price. That is ridiculous that you can’t keep consistent pricing for unit that are 5x5.

Brittaney exhibited exceptional professionalism and knowledge in addressing my queries, ensuring a satisfying experience. I certainly acquired a unit from this location.

Brittaney was helpful

Very clean and friendly. Would recommend to anyone!

Gracias por su ayuda

Had an interview today at the North Glenn facility and the hiring manager was awesome the facility was very clean everyone was very welcoming and professional..

Great service

My experience with, I believe his name was Tim, was fantastic! He was extremely patient, professional and knowledgeable. He was covering this store but his store is in Brighton. Glad he was here to help! THANK YOU for your great customer service!

Tim was super helpful, kind and polite. He helped resolve some billing issues on my account and made the process seamless. Thank you!!

Set an appointment for a storage unit after a cross country move. They called almost a dozen times to remind us of the appointment and then they no call, no show’d and left us scrambling since the moving truck needs returned. Not only this, but after clearly discussing the need for an external unit for a vehicle, they changed the reservation with no notice to an indoor, second floor unit Do not work with this location. Do not waste your time or money. Truly an embarrassing level of unprofessionalism

Brittany is the bomb. Worked arduously at finding me another unit location to accommodate my needs. Props Britt!!

I received great service from amazing people.

Great sirvice,

Great service! :-)

I was help by Dario. He treat me so well and he help me go through all the process. All I can say is thank you so much, great customer service.

Amazing service thank you

Dario was amazing great service

Brittany was very helpful and informative when it came to picking the right option for us. Easy and stress free

Great rates and I found Brittaney to be super helpful!

DONT STORE WITH PUBLIC STORAGE i went to the Quivas location with my 9 yearold son to check out a unit there was a woman named Jordan working We are interrupted by her phone ringing She was arguing with somebody and then starting using really foul Language She started raising her voice a lot more it. And then she hung up She apologized we went outside to see the unit i told my son to go get in the car when he did i told Her that it was extremely Inappropriate for her to talk like that infront of a child she told me that she didnt give a f××k and that i could go rent some other storage facility i will never got to public storage again for my storage needs

Are you guys actually ever at you office? Actually probably one of the worst storage units in this area. Never in the office. Never answer phones. When we left the storage unit they locked us in. Just save your time amd go somewhere else

Leianne is very helpful on what I am looking for a storage and very friendly. She always have a smile in her face and keep having a positive attitude Leianne. Thank you!

I’m running the theme of you for this location because it’s location is the one that I go to win the one on Irma has no one available. They are very understaffed at both of these locations. They need to post to sign when people are going to be in the office and then they’re gonna be out of the office as to not waste peoples time until they can hire more staff. Lianne is ver lovely and informative every time I go into the desk

Leianne has been wonderful to work with. Very helpful and knowledgeable. She has made the rental process very easy!

There was a misunderstanding on the 64 people at the customer service center help for sending messages another Poperty Manager called me back and took care of it and then on Friday the seventh I went and finished updating and taking care of everything everything is very helpful even though I lost it I was a bit emotional and distract everybody

My locker was broken into from the inside of my locker they crawled from over the top into mine. Then my lock was messed with where I struggled to shut my door. I moved out on the 2nd of the month and was still charged the entire month. This is a joke keep looking for a place to store you things

Leianne was very kind and quick with setting us up with our clean and secure storage unit.

Had one of the best experiences working with Leanne, she was very helpful and knowledgeable as we were seeking information to get into my brother’s storage (who recently passed away). She went above and beyond to help my mom and I gain the appropriate access needed. She was awesome!!!!

Christopher the one that’s handling the lines very unprofessional. I was kicked out of the app once I did the move out now I’m getting charge late fees when I’m not even using the unit asked for supervisors number provided I went 1800 number and got hanged up on.

Very clean and very nice temperature controlled indoor units, was happy overall with my experience there. Leianne at the office was very nice, professional and understanding

PUBLIC STORAGE CUSTOMER SERVICE IS THE WORST IVE SEEN ANY WHERE. THEY NEVER ARE IN THE OFFICE DURING OFFICE HOURS, SO WHEN ON YOUR LUNCH BREAK YOU WANT TO PAY YOUR BILL, EVEN WHEN THEY ARE ON THE GROUNDS, OFFICE WILL BE LOCKED UP TIGHT, WITH NO FURTHER NOTICE, I CALL & NO ANSWER, I LEAVE A MESSAGE , NOBODY CALLS ME BACK, THERE ARE CAMARA'S THAT DONT BELONG TO THEM, THAT IS OUTSIDE MY UNIT, WHO KNOWS WHATS REALLY GOING ON, FOR YOU CANT CONTACT NOBODY, & NOBODY WILL CALL YOU BACK , NO MATTER HOW MANY TIMES YOU LEAVE A MESSAGE. YESTERDAY I STUCK AROUND, UNTILL THEY FINALLY DECIDED TO SHOW THEMSELVES, (only to go on a break, be rude & yell at me, saying "I'm not taking your payment untill I Smoke a Phucking cigarette. Not happy about this, I wait, since when I showed up a week prior to pay, & nobody, not even a car was there, so they obviously left early as they constantly are doing, and resulting in forcing me to pay yet another late fee!!, anyways This woman just sat in her passenger side of car side ways,, talking to another lady not sure if thr other lady,, she was an employee or the employee's friend or family member, anyways, & continued to just sit there as if to spite me, mean while I have my kid to pick up at daycare, mind you im already 20 minutes late to pick my child up from daycare, & this lady is just not fit to be dealing with the public period , in my opinion , she even went as far as telling me to Phuck Off! Irritated because they are short handed, & being bounced around to different locations, she admitted that yeah, we aren't in the office half the time via being short handed, in which is when after saying all that, then telling me to Phuck off. So needless to say I was refused my payment of cash, & I had to leave to pick my child up as the day care threatened to call the police if I wasn't there to get my child within the next 15 minutes , I had no choice but to leave ONCE AGAIN, W/Out being able to Pay My Storage Unit Rent for this month!! So Who do You contact next at this point? I Would highly recommend to anyone needing storage, to not go with Public Storage for this is an on going problem for anyone that pays in person . They shouldn't be buying everyone out if they can't maintain the services that i am paying for , and keep charging me late fees for there unprofessional services . THIS IS BEEN AN ON GOING ISSUE EVER SINCE IT BECAME PUBLIC STORAGE. I NEED TO SPEAK WITH A CORPORATE MANAGER. BECAUSE THIS LOCATION IS OUT OF CONTROLL! YES I MEANT TO SPELL IT THAT WAY, BECAUSE THE LADY REMINDED ME OF JUST THAT....A TROLL!!! WORST CUSTOMER SERVICE EXPERIENCES IN MY ENTIRE LIFE TIME. PRETTY SAD IT GOT THAT UGLY YESTERDAY . ITS NO WONDER THEY ARE SHORT STAFF IF THAT LADY IS WHO IS IN CHARGE. YIPES!! TALK ABOUT "HOSTILE WORK ENVIRONMENT" HOW YOU THINK IT MAKES YOUR CUSTOMERS FEEL!!

Just awful experience. They had three floods in one year. This was outdoor storage so it wasn't climate controlled. Then they overcharged me then they added late fees then I had a problem with the bill so then they had a lien fee they're just awful. No one's in the office when they say they are. I couldn't move my things I hire a mover in the office was closed. It is very hard next to impossible to get a hold of anyone ann District manager. Only customer service 1.800# sometimes, and all they can do is email. Very lame they're snakes charge you over charge add fees.

Not happy that they weren’t clear on move out details I was charged another month after I did the move out on the app he kicked me out the app so I thought everything was OK. Get an email saying that I’m past due I called today spoke with one of your representatives that was very rude was no help whatsoever and I am coming out of state ‼️ save your money and go somewhere elsewhere‼️‼️‼️‼️

We were saved at the last minute. Friendly, efficient service. Leianne did a great job setting us up with our unit right away.

We needed last minute storage due to a competitor’s failure to come through for us. Leianne saved the day!

Leianne was very knowledgeable and thorough with any questions I had. She was very friendly and went above and beyond.

Leianne was so friendly and professional! She got us everything we needed! Thanks Leianne

Leianne was great to work with and very informative.

Leianne at this Public Storage is great! Quick to respond, professional, courteous, always helpful and kind. My stay was a short lived 30 days but it was just what I needed.

Had a great fast and easy experience getting a storage here. Leianne was very friendly and kind. Great customer service if I could give an extra star I would!

I had the pleasure of working with Leianne as a customer just walking in looking for information. She is incredibly knowledgeable and took time to answer my questions and reassured me if the space I decided to rent was the wrong size, she could help fix it. Thank you Leianne for making the rental experience smooth sailing!

This place never pics up the phone

My experience with Public Storage on 104th and York was great. Leianne helped me a few times and with my last payment and she was wonderful to work with. She’s very professional, helpful and kind. Thank you so much!

Leianne was very cheerful and helpful!! She made the process as easy as possible!!

The unit was easy to rent online and we only paid $1 for the first month. The office staff was friendly, especially Leianne. The facility was clean, there are carts to use, and check out was quick and easy too. Would definitely go here again if we need to store stuff.

I went in to get a storage unit and I was helped by Leianne and she was really wonderful straight to the point and showed me a unit

Unit was broken into 06/2023. Ughhhh, so frustrating!!!!

My experience here at this location was great! Although getting my key stuck in my lock was a handful, I was able to get it unlocked. Leianne in particular was super helpful because I had a situation where I was moving out the last of the month, but with the key broken and stuck after 9pm, so I had to leave. I came back early morning to get it cleaned and fix and Leianne was super helpful in getting the charges dropped for my situation! She was great!

Michelle was so nice and helpful even though she was busy! I came in around 5:15 and was out by 6:06 with dropping things off in my storage unit! Michelle was working hard!

Very clean facility, easy account set up and move out process. I stored my belongings on 3rd floor for a year and a half without any issues. Customer service was exceptional, Alejandra was always courteous and helped answer questions anytime we spoke. The manager helped me remove my lock free of charge when I forgot my combination. I highly recommend this location!

Would recommend against storing belongings here. Had my unit broken into and when I was talking to somebody in the office was told that it's not their job to keep my belongings safe. Didn't even get rent waved for so much as a month.

Went in to get a new storage unit. Alejandra was great. Friendly, kind and really helpful. Overall a great experience.

Poorly maintained, poor communication, poor customer service, poor security. Rented a unit here for almost a year. It’s constantly dirty inside and outside and smells like cigarettes. The front gate gets stuck so you can’t get in. When I wanted to move out in November the doors were broken but they said they would fix them and it wouldn’t be a problem. Went back in early December and both the entrance doors and both elevators were broken. One of the front doors was off the hinges basically but you couldn’t get inside. They put signs up saying you could use the fire escape stairs to move items (I moved all this heavy cumbersome furniture by myself and needed the elevator to the second floor! Plus it’s all expensive and I don’t want to damage my things.) They harassed me to to try and get payment for December and January. I finally got ahold of the district manager at the end of January and he said he was aware of all the issues but I still owed because I “Used their service to store my items” aka I was forced to because they can’t maintain their facility. But he said he would wave the late fees and I only had to pay $300 or so, (so generous) and then I could schedule a time to pick up my items and they wouldn’t sell them the next day. I didn’t pay of course because it’s completely wrong and they sold my stuff and my bill is now $641.10 DO NOT USE THIS PUBLIC STORAGE! I know many other people had these same issues because I talked to them while at the building so please share your experience if you see this.

Terrible customer service.

This place was only supposed to give me a certain amount of time to clean out my storage unit and because I fell on ice (@my home) and broke my wrist they told me to take my time cleaning out my unit. How amazing they are. I hope everyone sees this and picks this place to store there things. This is what humanity is supposed to be like. Thank you guys so much

This storage unit is very very bad place, people do not rent unit here. Elevator always break and elevator is broke for 2 weeks. How I'm going to get my stuff from 3 floor. Also there is no stairway go to 2nd and 3rd floor. This storage is very pricey. I rent 5x10 unit cost me $133.00. They need to have stairways go to upper levels. There is no sign inside building. Bad bad bad place. No word to say.

Keaton helped my fiancé and I with some last minute storage needs and he was the most helpful, friendly guy ever! He knew the job inside and out and was able to not just meet our needs but he met AND exceeded our needs and expectations. I feel great knowing that he is running the facility where my items are stored. Keaton you definitely deserve a raise, a bonus and promotion dude! Thanks for taking such good care of us!

You need a safe place to store at a reasonable price than this is the place. Property manager Keaton W., was amazing! He worked hard to look for the best deals and got everything worked out in a steady pace. I truly appreciate him! THANK YOU KEATON!

Keaton thank you superb representative of Public storage really appreciate your hard work

The team here at Moving Nextdoor enjoyed utilizing the service provided here at Public Storage. Great option for reliable service.

When I tried to confirm my reservation online, after receiving the conf # via email, the atomated customer service said I didn't have an account. I called the cust serv # in the email which sent me to the same automated unhelpful message. I couldn't reach a person at the 104th Ave location so drove there. The door was locked (it was 9:45 a.m., store hours posted on the door said they open at 9:30) so I called the number on the door. Got a real person who put through to Customer service where I was on hold for 5 minutes. I tried the call again and asked the person why she couldn't contact the store manager for this location. She said PS doesn't have the store manager 's cell number. So how do you contact them? No answer. Then she informed me that 104th PS location was closed for Monday. I asked how that could be when there wasn't a Closed sign on the door. Again, she couldn't explain this. I wasted 30 minutes at the site trying to access my storage unit with a U-Haul truck full of stuff. So, we took our business to Life Storage and the customer service and price are great.

Keaton was an amazing customer service rep for you company. He went above to help me and had a great attitude!

Office is never open...

Service was lovely. Everything went smoothly. I had a wonderful chat

I like the gated security. Wish it waz 24 hr access tho

Debbie was great good customer service Great service and clean facility

Debbie was phenomenal! She had us in and out without missing a beat. The office was clean and smelled so good :)

The gate jam shut and I couldn’t get thru with my code and the woman with the glasses wanted to make it out like I was doing something I wasn’t suppose to I can’t physically get to the storage unit that you raised 20 dollars the first of the year what am I suppose to do fix yer services and I wouldn’t need to ask to come thru the building to get to MY STUFF!!!!

Set up online was simple, effective and copies sent directly to the registered email. App is a nice touch and quite appropriate for the modern facility that is climate controlled. There are carts to assist with moving items to your storage location and office personnel is responsive, friendly and helpful. * 10x8

Ty Michelle for helping me and keeping me updated with my billing cycle...❤️

This storage facility is clean and staff are friendly. Newer building in a secured gated area. Nice place.

Nice lady in front. She was leaving and stayed to help us.

Debbie was very helpful and the place is super clean. She is on top of it. Love it

Debbie, was great. The whole process was fast and easy!

Debbie was a big help and offered all the info and supplies that I needed