Public Storage Self-Storage Units at 850 Simms Street, Golden, CO
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
10'x5'Online only price$ 57/moSmall 10'x5'
$ 57/mo $76Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 82/moMedium 10'x10'
$ 82/mo $109Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 166/moLarge 10'x20'
$ 166/mo $221Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 207/moLarge 10'x25'
$ 207/mo $276Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Golden
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Golden Storage Units Near Highway 6
Less than 10 miles west of downtown Denver, this Public Storage in Golden has cheap self storage units in a wide range of sizes.
Located on the northeast corner of 8th Avenue and Simms Street, less than a half-mile north of 6th Avenue, this facility offers indoor storage units and outdoor storage units. The property is open 7 days a week and the manager lives on site.
Heading back and forth from Fossil Trace Golf Club? No need to let golf clubs clutter up the garage, when a 5x5 unit at this location is an easy place to store them near the course.
Setting out for a hiking expedition or a camping trip at Lookout Mountain? Just a short trip from the foot of the Rocky Mountains, a 10x10 unit at this location makes for a great spot to store tents, backpacks, camping chairs and outdoor gear year-round.
Golden High School families on the move can use a 10x30 unit here to store everything in the home until they get settled in their new digs.
Easily accessible from Colfax Avenue, 6th Avenue, Highway 121 and Interstate 70, it's a quick trip for residential and commercial customers throughout north Jefferson County.
Golden has been the birth place to some world-changing companies over the years, from where the Jolly Rancher was invented to the home of Coors Brewing, and while a global influence can be felt coursing through the veins of the community, in many ways, not much has changed.
Golden continues to maintain its small-town feel thanks to the people who call this town home – and it's Public Storage's mission to meet the storage needs of this wonderful community with affordable options year after year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 298)
Great place to store your stuff. John is amazing!
They will charge you a whole month if you move out on 1st. They will not prorate the rest of the month. Find a better places thar will work with you.
John always takes good care of me. Thanks John
John was awesome super helpful and patient would highly recommend!
David & John helped me out when I was in a tough spot. Thanks
It's a decent enough storage place, but they raised my rent after six months from $204/month to $285/month. With nothing more than a letter stuck in the mail. If using this facility, expect them to price gouge you in a predatory manner as soon as possible.
The gentleman that runs the business there knows exactly what he's doing man good friendly very knowledgeable on everything that goes on
The guy at this location is amazing!
John was so helpful in the setup process! We had just suffered a fire at our apartment and he offered us the best rates and most convenient unit possible. Definitely recommend. Amazing customer service!
John was the only person in Public Storage new business model of no human being contact that gave me what was necessary to set up a storage for business. He was also the only person that returned my calls even when it was not his responsibility to do so. He is the reason I am doing business with Public Storage. I hope he remains the manager at this facility.
Friendly supportive staff!
John was quick and very helpful with our transaction
Amber was in the office. She is really nice and helpful. She took care of my bill and gave me a time when it's due again.
Very secure place well kept grounds, however the prices jumps $60-70 every few months with no notice.
John went above and beyond to help me out of a bind and I really appreciate it. Other managers at other places probably would have told me just to figure it out, but he helped me when he didn’t have to. I was blown away by his kindness and helpfulness!! Thanks John!
Joel and John are by far the most professional and courteous people I have ever dealt with in the storage industry. Is after 15 years of renting units they set a new standard.
John's help was greatly appreciated during my transition. He helped me find the right size unit for the amount of furniture I had to store and also explained to me the payment process! Thanks!
The property manager here is highly professional. With a military background to execute any and all tasks big and small with a thorough checklist and customer satisfaction going beyond the everyday customer service representative. Anyone that has a problem with the manager is only envious that they aren’t ripped in physique like him. He can outrun your husband and your dog.
Thanks for staying late to help me John
John is awesome great customer service thank you
Late as hell, uninformed, and does not stick to business hours. Expect to sit outside waiting👎🏾
Great experience! John the pm was incredibly helpful and accommodating for our unique situation.
John was awesome! Very informative and personable!
The people here are awesome and are there to help it's a good place to be. 👍
John was incredibly helpful, professional, and easy to work with while I was going through my move. Would definitely recommend. As for the physical facility it's pretty much what you would expect for a storage unit. Checking in is easy even if no one is on site. Doors have a mechanism to easily prop open as you move your stuff. Hallways have decent lighting too, just remember to use the timer located next to the doors. Worth it to bring a flashlight or lantern to light up the actual storage unit as they can get kind of dark. Overall great location and staff.
I have a drive up unit here. It has been snowy and cold. The side my unit is on doesnt get sun. And whoever is plowing the snow it gets pushed up on my side so everytime i have gone there this last month, i have to climb through snow to get inside my unit. I dont have a shovel to move the snow and the ice underneath is hard as rock and very slippery i fell 2 times when i was there last week. Iam still sore and too old to be falling. Warning to other renters be careful if your unit has ice and snow in front of it. This should be better maintained and definitly not be hazardous to enter your unit.
Joel and John rock!
Joel and john are awesome!!! They have always been so helpful!! I will always choose this location!
Joel and John are wonderful people. Thanks for all the help with my move.
I reserved a 10by10. At the location at 850 simms street. They had no units available by the time I went in to rent. They offered a 10 by 15 for same price. I had to go to the location down the street to rent. Easy and very accommodating. The customer service and help I received was outstanding and beyond expectations. Thank you.
Nice inside storage
John and Joel are the best managers I have worked with in terms of storage rentals and were very helpful in assisting me with getting the best deals for my storage unit, as well as working with me on my move out date. My belongings were stored here for nearly 8 months and everything was safe and secure as well as incredibly easy for me to access with the bluetooth gate access. Overall 10/10 experience
Great place to store my furniture and tools. Last minute reservation was a key factor I did not plan on needing 2 units for storage price was great and location was a plus.
Nice and convenient but "WOW this place is getting expensive.
John the manager was what made this public storage experience amazing! Every time I’ve had an issue with locks or payments John walked me though every part and made sure I was set! Would 10/5 recommend this public storage
Their customer service and helpfulness were off the charts whenever we needed in or out. John specifically was very pleasant and always helped when we had issues.
John was very helpful with the entire experience here, he helped me with lock issues and payment issues and made everything much more easier and smoothly in such a struggling time, if I could give even more stars I would an absolutely amazing place and John needs a raise!!
john was a big help w the keys and helping us move stuff on the truck and into the unit- thanks john!!!
John the manager deserves credit for all five stars
John is awesome!
Friendly a.d helpful
John always takes good care of us.
My experience at that particular location is always good john is a awesome site manager.his location is at public storage,on 6 ave freeway and simms behind 7/11
Good storage facility.
John was extremely helpful. Thanks John.
Amazing customer service. Very helpful
John was amazing and thorough, very clear and efficient renting.
The facility is great, it’s secure, gate works, other customers are helpful, locks work well, good lighting at night, and Joel is helpful!
John was amazing in helping me in everything from set up to move out! All around best storage unit experience I’ve ever had! Thank you so much!
Really nice and safe place to store your stuff
John helped me move in, transfer my unit six months later, and helped me with my move out from the unit today. Literally the most pleasant experience I’ve ever had with a storage unit manager. This man deserves all the praise! The best of the best.
great customer service the gentleman was very helpful over the phone thank you :)
Found myself having to move reciently, rather quickly, which is naturally 1 headache after another. Came here to get a locker for some of the things that couldnt immediately come with me, and i was slightly intimidated with what to expect, being that this was my first storage unit. But im pleased to say, it was probably the smoothest part of the entire transition! John was super helpful and very friendly, which was a great relief from the stressful situation moving already presents. I also got my unit for a lot cheaper then i had expected, this being my first one. While explaining out the different prices and how they work, he even color coded them with different highlighters to make the explanation easier to follow, and stayed a couple of min extra 1 night to sell me another box (1 in which i had declined earlier, not realizing i was actually going to need it...) Awsome customer service move john, very satisfied customer here!
It's a decent little storage unit. I'm just a mover for a company; but in the same sence, it's decently spaced enough for a 26'er to maneuver around and fill a unit up nicely. 3🌟staa...XD
Do you have a medium Storage? And how much?
Deena was amazing! Was very thorough and helped us through every step of the process. Excellent customer service!!
I had the pleasure of working with Del. He was very professional and thorough with process and what this location had to offer. Thank you for making my experience a good one and will definitely highly recommend this well maintained location to others.
The place is nice and clean for the most part. The customer service is what got us to choose the facility as they make it a good experience. Kudos 😎👏👏
John is great with customer service. He took good care of us
Nothing but good things to say about this place! 1) Great pricing! 2) It was really easy to get a unit when I needed it. It took less than 20 minutes to get it all set up! 3) The property manager, John, is all about customer service. I was unfortunately late on my first payment but John was more than understanding. He alleviated all concern over the safety of my belongings. Without ever asking John offered to let me in on a courtesy visit to grab a couple thing I needed at my new place. I can't stress enough how great John is and how awesome his customer service is!
I love this place I moved to Lakewood almost three years ago and had to get a storage unit shortly after I have never had any problems. the staff is always super helpful and friendly. they know service with a smile
Great place for storage! John, the manager is awesome! Takes great care of clients.
John was incredibly helpful at move-in and move-out. Great property manager!
John was very helpful getting me set up with my unit. Make sure you reserve online to save money.
John very com pl passionate went over and beyond during our families tragedy thank you
John had excellent customer service
No recommendations from me!! Worst Storage place ever
Best customer service ever great guy “john”
Thanks for all the help John. You are the best.
John has always been great with helping us with all our storage needs. Best property manager at public storage. Thanks John
John was very helpful and thorough with information.
THIS LOCATION IS MANAGED BY A YOUNG MAN BY THE NAME OF JOHN.HE IS THE MOST HELPFUL, PATIENT,,PERSON I HAVE MET IN YEARS. JOHN TAKES THE TIME TO EXPLAIN IN DETAIL EVERYTHING YOU NEED TO KNOW.I AM SO THANKFUL TO TO HAVE MET THIS MAN AND TO HAVE HIM AS MY STORAGE MANAGER. PUBLIC STOAGE SHOUD BE VERY PROUD OF THIS YOUNG MAN.
John is awesome
I reserved a unit online. When I got there the size was different, there was supposed to an elevator, there was no mention of having to have insurance or a "special" lock. The move price was actually twice as much as quoted
Awesome customer service!!! Thank you!!!
Very awesome place great customer service recommend this place to everybody very good place customer service is amazing
Friendly staff. Clean facility. Recommend to anyone looking for some extra space to store stuff!!
John was extremely helpful very professional andtook his time with me to explain the best options not only at this one facility but others in the area. Ask for John's help to get the super best deal!!
Ok, I have been on quite a few storage places, but I’m not changing this one! I had the idea that I was going to have to go somewhere else, and I hated it, but this manager squared away everything and I’m ok, this made my day! Thank you!
Thanks John. Good details
Very helpful staff, John got me squared away quickly!
John was amazing. The help provided was beyond what was expected. Moving is always a drag. He made sure we had everything we needed and even helped with some of the unpacking m. Thanks John!
John today was excellent! He we went beyond our expectations and his requirements for helping us. I think he deserves a raise!
John work vary greatly
The great service from John. I so appreciate.
John gave really thorough and awesome service.
John was super helpful
It was open the passcode work the lights in the corridor inside the storage unit are out or they don't work but other than that it's exactly what I want some place to keep my stuff
Friendly Staff & Clean Property. John is awesome!
Clean facility with friendly staff, John is always always pleasant to deal with when I have to stop in the office
Public Storages are thieves... Plain and simple. DO NOT RENT FROM THEM! The staff is nice enough and units come clean. However the prices are ridiculous, it’s over crowded a lot, they don’t prorate or refund (tip off artists) “it’s in our contract”, you pay for a lock that can’t be used anywhere els and won’t buy it back “you can use it as a paper weight”.... seriously?
John is extremely professional, knowledgeable and courteous. Went above and beyond to help!!
The unit has no lights so we had to use my phone ......very irritating ..
I had delivered a baby a few days before our moving truck arrived at this Public Storage. Amelia was wonderfully helpful! She walked me through the entire process and (I suspect) even cleaned up after my movers. I can't possibly thank her enough for minimizing how many times I had to climb down out of that giant moving truck. We will definitely be reccomending this Public Storage to anyone moving to the area!
Amelia was wonderful!!
Amelia was cool and very helpful
Excellent customer service. John helped me a great deal in my move to the area. Highly recommend this particular Public Storage facility!
Smoking good customer service! John is great! Thanks for all your help
Awesome place! Easy and affordable. Staff is very helpful as well
An awesome group...the employees are very helpful and friendly! John the manager is a very courteous and helpful! Very well pleased with public storage on 850 Simms St!
John was very polite and helpful. I would recommend their faciltyover all.
Great experience. He helped me. He did an excellent job.
Units are clean, quiet (no major traffic), and Amelia was very professional and polite.
Excellent customer service! John was extremely helpful and knowledgeable. I would and will recommend this location in a heartbeat.
I have to let your corporate office of public storage that your employee John is a very polite and respectful person and not to mention very perfetional at doing his job. I believe that you could use more employee's like him. Thank You time and have a great day!!!
John was excellent! He helped rearrange things when my moving truck came to get me into a new unit. His help made this whole process so much easier!!
John goes by far above and beyond with his people skills and will bend over backwards to help accommodate you. Randy is extremely nice and help full. I highly recommend the units at 850 simms st above all others!
John is awesome
John was very accommodating with my schedule and showed me a couple units that would meet my needs. He got me taken care of quickly and was very helpful.
Best experience I've ever had pretty much anywhere. I'm from out of town and needed to figure out my storage solution in the interim as i have a fairly small apartment. The most amazing and sweetest lady helped me out. Don't quite remember her name. Amy or was it Amber? No! Amelia, cause it was her second time at this location, if I remember correctly. I don't want to work with anyone else now. Such hospitality and fun. I actually enjoyed getting a unit from Amelia. Not quite sure how getting a storage unit could be fun, but it was.
If you're in need of a storage facility near Lakewood,Co Go stop by public storage behind 7 11 and ask for John and or Randy!! Super friendly and helpful guys, that gets you in and out!! Thanks guys!!!
John was the best, could not have stored our equipment without his help. Stoked
Do not use Public Storage they rip you off. Charging me a 20 dollar late fee on the 27th when my original agreement was for my payment to be deducted out on 2/1/2019!!!
I'm moving into the area and looking to store some furniture for a few weeks. I went by this location twice today and both times the office was locked with no one around. Not a good way to run a business on a Saturday
John and Randy were very helpful and informative.
I just want to say that John is amazing at his job and has a great grasp on customer service. He was able to answer any question I had and explained anything i didn't quite get. I definitely would recommend this specific location to others because of John's customer service!!
Jon is really nice and is a lot of help
John was so accommodating when we moved here from TN. He answered all questions, assisted us with parking overnight for our moving truck and was so friendly and helpful. Super clean facilities and quick call back when questions needed answering.
John was very helpful and resourceful in helping and assisting my mother and I. Great prices , great people, and great attitude ! Thumbs up 👍🏻!!
The management team here have always been helpful in anyway they could. Thanks guys
Wonderful staff. Always helpful when needed clean meat vocab
Awesome, such a helpful staff! Great location and fair, upfront and great! John is super helpful!
One star is being way to nice. I will never again rent or refer public storage to anyone. In fact I will go out of my way to warm people to use a different company. I had a 10×10 there for over 3 years. I paid them thousands of dollars. For being a loyal customer they kindly raised my rate to 221. 00. Randy or Lou nice?? No not at all. When my unit was past due because i just had a baby and struggled to pay the outragous rate. They called my 1 maybe 2 days before my unit went to auction. They dont work with tou at all with your payment its all or nothing. I tried to give them the money i had. I begged for a few days to pay off my balance but they would not budge. In the end the sold eveything i had for ten dollars more than i triedto give them to save it. I am a single mother of 4 girls this is. Devestating for my family. They say they are about there customers... They dont. They care about your money. They sleep just fine at nice. Me on the other had lost eveything i owe today. I would rather die than use this place again.
Loved it! John was so super helpful and friendly. Fast and easy process. Clean storage property. Perfect!
Today I was driving down Simms and I stopped in to see the what kind of deals they have and Connie was a big help. I will be back at the end of the week to rent here.
Randy and John were great
Out of the generosity of Johns heart he helped us out close to closing time and was very nice, and answered all of our questions we very much appreciated it.
Awesome customer service... Very helpful with all my questions. Thanks John
I just moved in, but everything was clean and the staff, Lu, was extremely professional and friendly. She made me feel very secure with my unit and took the time to answer any questions I had. I’d recommend on Lu alone! But great location, not too crowded, and the 5*10 is a perfect size for a mattress.
Lu is the best! Moving is stressful enough,so its nice to get help from nice people.
Very great service it was a very easy process to read my new unit will be perfect to hold all of my stuff thank you. lu is fabulous
Great customer service, easy move in and move out with the online system!
Very nice and patient as we were first timers! Got us the best locker for us and didn't try to upsell or rip us off!! :) unlike some other places we got quotes from.
Connie is wonderful! Was in and out super quick. Great customer service
I have had the best experience at this spot so far. Lu is the reason for that. I had a particularly unhappy situation dealing with a terrible moving company. Lu personally checked in on me multiple times to see if I needed help with the reservation and she consistently helped me find the best deal for my needs and made sure that I was set up when the company arrived. I had to cancel and re-reserve multiple times because of the awful movers and each time I did, Lu made it all easy and painless for me where all the rest of the moving experience was anything but.
Jo was awesome and totally hassle free in and out and best deal in town
Lu was very helpful. Got me set up with just what I need for a good price
Super smooth experience and Lu even stayed into her lunch break to help me check in after being late. Great deals on storage!
Great service! The woman that helped us was very informative and polite!
Lu gave excellent service. She was very helpful and I would recommend this location 100%.
Lu was super awesome, amazing customer service! She was patient with my last minute schedule changes (and my kids! :D) and explained everything clearly! Very clean facility, great location!
Lu is the manager at the 8th and Simms Public Storage. She is fantastic, wonderful, helpful and very supportive! She listened to my needs and helped me to find the best storage space for my personal belongings. I had to rent at another PS facility and she cancelled that rental and got me a fabulous move-in rate at 8th and Simms. She is truly a gift for this company! Thank you, Lu, for everything! You are the best!!!
An emergency came up and I had to get a larger storage unit, Lu did a great job and was able to move into the unit the same day, Thank you Lu
I have been renting from public storage for many many years I was going to move my things to a smaller facility but after meeting with lu and taking care of all of my issues and just talking to me as a normal person I think I'll stay right where I'm at she's a wonderful woman you should have more employees like her
Went in looking for moving supplies and found exactly what I needed. Quick and friendly! Thanks Randy for making it a good experience.
Randy was very helpful and knowledgeable! He was able to answer all of the questions I had and was pleasant to deal with!
Staff friendly courteous.
This is a very convenient location and run by very friendly and helpful staff. We shopped around and are very happy we chose here. We will definitely plan to use storage here in the future.
Done business with this location a few times. Always friendly and clean and the location is very convenient!! Id give them 10 stars if I could!!!!!
Lu was great, very helpful! Quick and easy transaction, was able to rent and load in about 1 hour. I highly recommend!
Been all over the country, best storage spot ever. Lu & randy are awesome!
Lu was very helpful in answering all my questions. I'm getting ready to move and will be needing storage and boxes. I'll definitely be coming back to her for my storage needs!
Very friendly staff and great units! Lu was amazing and helped us seamlessly transfer to a larger unit at the property without any hassle. High recommend!
Lu did a great job, from the time I sent the online app to signing papers was very quick
Lu at 850 Simms was very helpful and understanding after Public Storage botched my reservation. I would avoid 1400 Simms Public Storage space, their pimple faced employee was very rude and not helpful at all this morning before I went to Lu's location. I give the 850 Simms location 5 stars, I give the 1400 Simms location 0 stars.
The customer service agent Lu was extremely nice and helpful. Aleays enjoy my experience in the place.
Rude and I suspect dishonest
Lu was exalent great hospitality
We had an issue where we could not get the door to our storage unit open and Randy was very helpful and kind to assist us in getting it open. He is very courteous and does a great job!
Easy convenient and staff is very friendly and funny Lu really rocks!!!
Nice people clean safe place Lu was wonderful would recomend it to anyone
Very friendly staff. Lu helped me, she was nice and answered all my questions. Also, best price I could find online.
Lu was awesome and really friendly and informative!
LU was very helpful and friendly
Fantastic staff, Lu was very friendly and informative. Thanks Lu!
Randy helped me out a lot and made sure I got the right unit I needed
Lu is great!
Very nice company. Lu was very helpful!
Great service from Lu, fast and friendly
No problems thus far.
Very helpful staff!!! Randy made the experience easy and fast as possible!!
Dakota and Randy are very compassionate and helpful associates for Public Storage. I live in TX, but was at this facility for the emotional task of removing the contents from a unit containing my late son's belongings. Both gentlemen were very patient and understanding of the gravity of the situation. I commend both of them for their compassion and hope PS realizes they are great representatives for your organization.
No issues what so ever!
Easy to reserve, easy to move in. Randy was super helpful.
I'm done with Public Storage. I tried, but like others have experienced, rent increases come with no warning. The added fees of their insurance is required as well. My storage shed is costing me $70 more each month than when I moved in. I'm not in a climate controlled unit or anything fancy. They don't provide restrooms or anything for us. Just a box. Be aware - they will raise your rates and you'll be just like me - sorry you chose Public Storage. DO NOT be fooled by the $1.00 move in "special'. You will pay for it in the end.
Walked in and was greeted immediately by Randy, who answered all my questions, showed me the available unit I was looking for, and then completed all the necessary paperwork in an efficient and timely manner. He explained the contract thoroughly and addressed the few questions I had. It was a pleasure working with him.
Very helpful and quick service. Knows his stuff.
Randy was the best! He helped Memupvrade to a larger unit with ease and efficiency! Thanks for the help.
Susan was very helpful and professional.
Randy was awesome! Computers were down for a couple days but he kept me informed and made sure to keep my reservation until they were repaired. Great job.
I was very pleased with the Property Manager's knowledge and with the whole facility. It seems to be secure, is clean and it was convenient to book online!
Made a reservation online for unit that was very easy to do. Went in and was greeted by Randy (Property Manager) who was very helpful and friendly. Gave me a tour of the space and was able to help get paperwork completed quickly and easily. Would recommend to anyone looking for self storage.
Randy and Susan provided quick and friendly service.
Chad was awesome at helping me get a unit!
The facility itself is fine, but Chad is why I'm giving this five stars. He was friendly, knowledgeable, and proactive.
Thank you Chad for all your help. Amazing service!
Chad is always very nice when I come to this location to make my payments. I would recommend storing with him!
Chad and Lesley were fantastic and very efficient getting me checked into my new unit. They made relocation effortless and were with me through all the schedule changes.
Chad was GREAT!!!!! He was helpful with selecting the right size unit for my needs. He is very personable and we were able to get the unit rented quickly and easily. The facility is clean and neat. the unit is clean and ready to move right in.
Called recently and asked some questions about my upcoming move. Chad answered all my questions, was very polite. I will definitely use them on my move!
I've had my storage unit at this location for about a year now. I've had storage units before, at other locations and this one is far and away the best. Chad is great to work with - I recently lost the key to my lock. Not only did he arrange to have it cut off within 24 hours, he also only charged me for the the new lock - no fee to cut the old one off. They've also called to remind me my payment is due BEFORE the late fee kicks in. Of course, I'd rather not have to have a storage unit at all, but given that's not an option - I wouldn't hesitate to recommend this Public Storage.
Just rented my 3rd unit at this location. Chad in the office really makes renting a unit and facilitating questions a smooth process.
Reserved a unit online. "Chad" called and we made an appointment for 2:30 that day. I showed up at the property at 2:30 and there was no one there. The office was locked and no one was answering the phone. I waited until 2:45, then called them again and left a message. I eventually left at 2:50 after waiting for 20 minutes and not being helped and feeling very disrespected. Another employee, "Dakota" called me a few times over the next two days, leaving a message each time. The last time he called me was 3 days later at 5:08 p.m. and said the reservation would be cancelled that night. I showed up right before 5:30 and "Dakota" pretended he didn't know who I was and said he "couldn't find" my reservation and that maybe it was at another property. I then told him that I recognized his voice and that he had called me only 20 minutes earlier regarding the reservation. He then admitted he had cancelled it, but that he could still get me into a unit. I thought, okay cool - that works. So he then goes on to talk about the prices and I tell him how I had booked it at a much lower rate online. He said he wouldn't be able to honor that, it had to made online and that it was now "too late" in the day to make it online and still get into the unit that same day. Then he goes on talk about the move-in costs and that it will end up being about $210 to move-in versus the less than $50 I was looking at with my online reservation. I told him again that I had booked it for the $1 first month promo online and he said they could no longer honor that... I suggested that since it was his company's fault, not mine, that I had missed the first appointment (no employees there) and that he had cancelled the reservation only minutes after calling me despite saying it would be cancelled "tonight" which makes one assume means "at closing time" that they simply honor or "un-cancel" the original reservation. Dakota would not do any "real" problem solving other than to give me the universal canned response "I understand, I wish there was something I could do to help." My reply each time was, "This is an easy fix, just honor the original reservation, your company made the mistake, not me" and his reply to that was always "I can't do that" or "I can set you up at another property"... Don't use this property - I found the property at 2600 Sheridan Blvd to be a better choice and was given great customer service at that property.
Immediately raised my rates.
Chad was very helpful and friendly. We think he is a great asset to this Public Storage location. We would recommend this location to friends if they have storage needs.
Chad was very helpful and friendly. I reserved the unit online at 9AM and had all of the final paper work filled out and my belongings moved into the unit by 11:30AM the same day. Can't beat the $1 for first month's rent, especially if you only plan to store for 1-2 months!
Chad was awsome. Great people person. I have one recommendation tho.... the appliance dolly should say free to use on property only. :)
The facilities were clean and ready to move-in and the assistance (for paperwork) was detailed and hands on. I have stored belongings on several occasions, and this one is centrally located, safe, and clean. Chad was very helpful and friendly upon move-in; highly recommended.
Chad was very helpful and relieved my anxiety about renting a unit for the first time. I highly recommend using this facility!
I was thinking this was going to be a hassle. But Chad made it easy and fun. Cheers to you my man. Thank you and all my best. Carl
Excellent service. Chad was very quick to show me the unit and even quicker to have the paper work handy and ready to go. More than anything his friendly demeanor made a typically annoying process very fast and stress free. I would certainly recommend this
I'm not one to write reviews, but I will say my experience with Chad and Public Storage has been great so far. Friendly, efficient and prompt service. I feel very comfortable storing numerous boxes of apartment stuff at their location.
Chad was very helpful especially as the is the first time I have rented a storage unit. He made it easy and explained everything very well.
Chad was very helpful and extremely patient with me. My first time rent a unit and it was very easy.
Well after 4 years and raising the rent $50 per month. Time to find a new storage place. Now they can rent my space at a lower rent, and give the first month for $1. Smart move!!
Great place. Chad was great. The place is clean and safe.
Chad is Very friendly and fantastic
Really nice people very helpful staff. A great place to store your property.
Connie A. Is one of the best workers here. They keep your stuff safe. They don't let anything get past them.
Chad was a great help when I need a storage unit for my furniture ." Location is good for me, because its behind my business
Chad was very helpful and told me everything I needed to know. His friendliness made me confident in my decision to store my stuff at Public Storage.
This storage unit was great until we tried to close out the unit. We paid off our bill in December and began moving our things out of the storage unit. While we were transporting items out they placed a lock on the unit and we couldn't get back in. On three separate occasions in the month of December we went back to get our stuff out and there was nobody there to let us into the unit. In the mean time they continue to charge every month and they are always selling your stuff. The bill is now nearly 289.00 plus the 220 I paid in December. That makes the cost 169.00 per month since December for a 63.00 storage unit. I will never use this company again.
I've had a unit at this location for 8 years. I've never had any problems with the people or the facility. Thanks for the good service.
If I could give it less than a one star, I would. They put us in a storage unt that they knew leaked when it snowed. AFTER our stuff was damaged they told us that every time is snows, the business beside (and elevated) the storage unit plows their parking lot to just above our unit, and when it melts, the unit leaks. They refused to pay to have our stuff moved into a different unit, said we had to pay out of pocket for the move. And as gracious as they are, they offered to put us in a until 5 doors down, that had water stain marks on the inside. Needless to say we've moved our stuff to a non-Public Storage facility. BTW, do you know how much a wet tempurpedic bed weights??? I do... Thankfully we selected insurance, but Public Storage knew they put is in a unit that leaks and then did nothing to assist once we realized it. Would never use a Public Storage facility again.
Great! Fast, efficient service. Connie M was very friendly and helpful in explaining everything quickly and efficiently. Highly recommend!
I have always been thoroughly impressed with the high level of customer service at this location. Chad's congenial disposition is irresistible and his smile infectious. These reasons alone have kept me coming back here to store my worthless knickknacks for the last 8 years. Despite the fact that the cylinder lock on my door probably holds a higher commercial value then the collective sum of everything in the unit in which it secures, I will continue to come here year after year and happily squander my hard-earned money just to be in the presence of Chad's greatness, bi-weekly. His positive attitude and unwavering glow makes it so easy for me to forget the financial atrocities I commit every calendar month by paying a premium to store such modest wares. Chad has made me more comfortable accepting the poor life decisions I've made and instead I now celebrate them. I am no longer a man whose worth is measured by the contents of his 5x10. Thanks, friend! I will be a loyal customer here as long as Chad is around.
I have been storing here for two years. Chad is awesome.
Great people and location. Huge locker and easy to access it.
Needed to rent a space while between houses. Chad was very helpful and patient with me when I needed to reschedule coming in to rent the unit. He was very thorough and very friendly. He has great customer service skills and, personally as a manager of an IT Service Desk, know that isn't easy to find.
I have been with Public Storage for over a year now, and I love it. I needed a 5X10 to move, and ended up getting another one later just for storage space. Chad is a great person to work for this company. He is always friendly, and asks me how my day is going. I go in person every month to pay my bill, and am glad I am greeted by such great customer service. He even opens the gate for me upon, entering or leaving so I don't have to enter in the code. That is dedication right there. =) -Samantha Powers
I rented a 5x10 from a Public Storage place down the street but I realized when I got there that it wasn't going to work. I was transferred to this location because they had a 10x10 at a better rate. I walked in near closing time and Adam did a great and speedy job getting me setup despite the less then optimal timing. Adam hooked me up last night with a new unit last minute and was great about it! Props!
Good but raised rates after 5 months
Friendly, knowledgeable, professional manager. Clean, secure facility with many storage options. Thank you Chad.
Connie A. as extremely helpful. I needed to update some information in their computer and was short on time. She got the information updated and got me set up with some moving supplies we needed. Thanks!
Connie A. Was wonderful very helpful from the time we walked into the door until the time that we left very courteous pleasant to do business with
Connie A super nice and helpful. Thank you!!
Chad is awesome and he makes an amazing difference. Came waaaaay out of our way to come to him. He is the perfect defenition of what customer service is supposed to look like! I will refer him at this location to all of my friends and family. Hes great thanks a lot Chad! Well be back :D
Renting a storage unit has not been easier for me than at the Public Storage on Simms. The staff was incredibly helpful and guided me through the process and fees. I felt that every charge was even handed and fair, and I will happily use their services from this point on for all my storage and packaging needs. Thank you to the team at Public Storage for all you've done!
I signed up for a storage unit, online, based on the many positive comments I had read about Chad. There were several Public Storage unit facilities nearby but reading about Chad helped us in our decision to rent a unit at the 850 Simms Street location. Our experience with him was fabulous!!! The reviews were exactly right!!! He was very patient in working with our ever changing schedule during the day we were to arrive with our load of stuff. I had to change our arrival time more than once and he was totally okay with that. Upon our arrival, the check-in process was very quick and Chad was very professional and friendly. Chad certainly knows about how to treat the customers right!!! I accidentally had left a cup of soda in the office after checking in and as we were leaving, he brought the cup out to me...:) Thanks for a great experience!!!!
I truly despise moving, and all the random horrors that go along with it. However, the best part of my move to Golden was the assistance I received from Connie A. at this Public Storage location. She is incredibly knowledgeable, was helpful beyond measure, and made sure that I had a unit to fit my needs. I highly recommend Public Storage, and would encourage anyone who is relocating to the west metro area of Denver to give his location a try.
Chad was terrific. Very knowledgeable and helpful to us. We had a 26' U-Haul truck filled to the brim and he came over to check on us several times throughout the day. Truly great customer service and made our chore and day long effort so much easier! Thank you, Chad!
Tami was super helpful in getting me setup with my unit. Highly recommended! Review update - 8-1-14: Moved out of my unit today because it was no longer needed. Chad was very friendly and helpful in taking care of closing out. I would recommend anyone to this place if they are looking for storage and will use again if I ever need storage.
Friendly staff, convenient location, nice facility.
We needed storage for just a short period of time, and needed it quickly. We chose this location because it was close by where we were staying, and are very glad we did. We were treated with respect in a highly professional manner during the rental transaction, and the close out of the unit. We even received a phone call after leaving to be sure we had received the proper receipt needed for our business! The unit itself was clean, and the exterior of the property was well maintained. I would definitely recommend this business to others.
The service was great, answered all my questions. The right amount of space to store my supplies and extra tables. Chad was very helpful and professional.
Good customer service, quick process.
The on-site manager was very friendly and honest about all the prices. He was there on time and got things done quickly. The unit itself is clean and everything seems to be in working order. I don't have a complaint about this facility, just Public Storage itself with charging a "start-up" fee and not allowing you to use your own lock. Yes, most storage facilities are going this route, but it is still ridiculous that they try to get money out of you any way possible.
I have been very satisfied with my storage unit. Chad and everyone is very nice to me, whether I come into the office or I call. They have been very helpful, when I need to change to a different size unit.
Chad was a great help when I need a storage unit for the company I work for. He helped with size and location of the unit. We were able to get in and out of the unit with ease. Thanks once again for all the help. Michelle
Quality customer service where they go above and beyond to help their customers.
Chad was very kind, helpful, and friendly. Definitely would recommend to my friends who need a place to rent.
We have another storage unit at another property. I always go and pay my bill there because it is closer to my house. Every time I have gone in to pay my bill, Chad is there and he is always friendly and welcoming. We prefer to go there to pay our bill, because I do not care for the property manager at the place we have our unit at. He even met my daughter for the first time the other day and they were joking like they have known each other forever. We just rented another unit from him and as soon as we can we will be moving the other unit to his place. To lose Chad would be to lose a friend.
We could have moved long ago there are many cheaper storage facilities, but because of Chad we have stayed. Chad is a awesome representative of PS, much better then having to deal with script reading robot like other places. Thanks Chad
Thank you chad for the amazing customer service! Very nice and welcoming!
The manager here was super friendly and helpful. I thought getting a storage unit would be a hassle but it wasn't at all.
Chad the manager is always helpful and has a great sense of humor to boot. I usually go in to pay my bill and he has such a friendly approach to dealing with people that paying my bill is very near painless. He even called me one day after I drove out to tell me I had a tail light out on my truck. HP
I have had two units at this location for over one year. Chad is outstanding; always there when you need help, always keeping the property clean, and always with a friendly smile. I agree with the other reviewer that he often goes above and beyond the call of duty! If you need storage anywhere near this area, this is the best location with fair prices! Helen H
Today Chad helped me with my many issues. The property was perfect I give both him and the facility an A Plus!
Every time I have been there, Chad has been in the office. He has always been very helpful. He is very friendly and his customer service is great. The property is always clean and well kept. I would recommend this location to my family and friends.
I am looking at this location to rent a storage unit. Connie A. was very pleasant and showed me around the location and also showed me a specific storage unit size that I am currently looking at. She provided all the information I needed to make my decision. Good people like her make decisions easier. I more than likely will be renting here when I move within the next week to 10 days.
Chad has become an integral part of my day to day business. He often goes above and beyond "the call of duty" to assist in making sure that regular, special, scheduled and unscheduled deliveries are handled correctly to & from my unit. His interaction with my ever changing team, in regards to entry and exit is outstanding. Considering that this is not the first storage facility that we have worked with, we have maintained this unit, as well as others at this location for over 3 years. Great job Chad! Thank you.
My experience with Public Storage has been excellent. Chad has been very good to work with and is always very helpful. Never like the rent increases, though.