Have not always had the best experiences with Public Storage but this location is amazing and it’s all thanks to Laura! She’ll make everything a breeze with a smile!! Really appreciate her!!!!
This location is the best! Because of Laura. Hard working lady even with a bad knee. Appreciate you and your help. 😊
Laura & Paula are the best!!!
Lora was amazing and went above and beyond to take care of me.
I have been a customer for years at this particular location, and Shelly has been the reason for that. Her outstanding customer service and willingness to go above and beyond for the people who rent here is unheard of in today's current work ethic. In spite of the rent increases, I have stayed because Shelly has bent over backwards to make things easier for me here
This location is great! Ask for Laura, always! Great customer service and cares about your business.
Paula was there today and she always goes above and beyond. Always a great attitude, always working hard and doing her best to be of service. Have noticed a big difference in the cleanline@s of the place recently, and I always see Paula working away at it.
The other folks who work there are good too!
Great staff and great renters too! I highly recommend
Laura and Paula are the absolute best!! Hard working ladies for sure!!
Five stars for Laura she definitely helped me out with my lock situation she seems like a really cool manager
Had to get some equipment kept in my bay, had a hard time figuring out where to go and wasn't able to get anything opened. Was ready to call it quits but some of the on-site staff, particularly Laura and Paula, were absolutely amazing in terms of helping me out with my annoying situation and clear up any issues for me. Saved me a bunch of time with their help, and would dread to imagine how things would have gone without them being there. Thank you Laura and Paula🙏🏻, turned a frustrating issue into an easy fix, would be happy to have those two assist me again if I ever need to come by the storage once more and encounter any issues.
Hands down! Best place to do business! Highly recommend. Ask for Laura, she’s excellent!! Thank you!
Laura and Paula were so helpful and nice . The experience at those location was amazing and I would highly recommend this location to anyone looking to rent a storage unit .!! Super nice ladies !!
Laura and Paula were so helpful with my storage unit. Highly recommended!!!
Great experience! Did everything on line and was able to move in right on time. Unit was spotless and ready to go! Always so helpful and friendly at this location!
Alex and Laura!! Thank you! Your kindness was above and beyond.
Alex Laura were extremely friendly and patient.
I went there to look at a couple storage sizes and left with a storage rented. Russell is the one who helped me and I so appreciate his patience with me with all my questions and showing me the storages. He is very professional and nice. A hard combo to find nowadays. Thank you.
Good service. Recommend to anyone needing storage.
I showed up juuuuuust before close and tugged on the door to find it locked but I could see associates inside. I wasn't going to harass them over a few minutes on a Saturday evening so I continued on with the process on my phone. Then, to my surprise. The door was opened by a kind man with a large build sporting an even bigger smile. He told us we could get it all done online as I panically smiled back while gathering his info about the rental. By the end of it the process was so easy that I thought I did something wrong or missed a step.
Had a good first experience talked to 2 managers Antonio and Alex. Both were very professional and friendly. Both explained fees and conditions. So far so good.
Sean and John were really friendly and helpful when trying to figure out how to get set up! Definitely recommend!
Alex, was one of the most excellent customer service representatives that I have worked with not in just Public Storage, but in general. Every question I had he hadn’t answer to and was super nice and showed us the units. We wanted to know and gave us every bit of information that we asked so we can make the best choice.
I met Julie today and she was also super super kind and helped us navigate our way exactly to where we needed to go for our storage unit. I would highly recommend using this location for storing anything. And check online for promotional deals. All in all six star experience.
Had to find a unit last minute, Angelia was awesome!
Julie and Alex have been pretty helpful when it came to choosing correct size and the proper floor level.
Very nice facility. Friendly staff, and safe location.
Very easy online rental and simple to get access to my unit. Friendly Staff and seems like a nice storage facility.
People are friendly and location is nice and clean!
Shelley! Shawn and Alex are a great team are very clear and helpful regarding the policies. This is my second time renting from them for a reason!
Shaun was super helpful and attentive with everything! Would definitely recommend this facility.
Julie was amazingly helpful!
I have been a customer for years at this location, and the manager, Shelly, is top-notch! She has consistently gone above and beyond to make things manageable for me, even when I went through a financial hardship. Shelly gets an A+++ for her knowledge, always Pleasant attitude, and Superior customer service!
Service was easy to complete, location clean and maintained. Employee David was very professional and helpful in process.
My experience at 305 Union boulevard was top-notch.Believe the woman's name was Shelley.Personable, fast efficient super fair priced.Thank you guys
Shelly is a freaking rock star! Thank you!!!
Shelley has been so helpful, I really appreciate it!
I can’t say enough good things about Shelley at Public Storage! From the moment I walked in, she went above and beyond to provide exceptional customer service. Shelley was incredibly knowledgeable, friendly, and patient, answering all of my questions with a smile and ensuring I felt completely comfortable with my storage decision. She made the entire process seamless and stress-free, even offering helpful tips to maximize my space. It’s clear she genuinely cares about her customers and takes pride in her work. If you’re looking for outstanding service, Shelley is the one to see! Thank you for making my experience so positive—you’re a true gem!
Easy to rent a unit. Clean, security cameras everywhere, great rental prices.
Clean units, great customer service, and Alex was super helpful!
They were very helpful getting our storage rental downsized.
David had the most amazing customer service and patience with me, getting me a storage on such short notice, thank you for your patience and workers like David! 🙌🏼
David was very helpful and friendly, highly recommend!
The property manager Shelley provided me with outstanding service! She responded to my needs as I was arranging my move, providing me with options and what was necessary, and she explained everything clearly. Always had a pleasant and professional attitude. Public Storage is fortunate to have Shelley working for them.
Shelly was great, wonderful understanding.We'll be back
Employee David was a big help, he was friendly, professional, and very knowledgeable about property.
Very easy to book a storage. Love the introductory offer, which saved us for the first month! Very excellent customer service!! Every staff member we encountered have been very helpful & courteous.
I recently downsized to a smaller storage unit. The manager, Shelly, worked with me being out of state to make the transition as smooth as possible. Very happy with this location.
The on caveat to be aware of is due to the main Public Storage programming. You’re forced to take their insurance. Then redo your account declining the insurance (if you already have it) and hope the insurance charge is reversed. If you decline insurance up front, no one, including the employees, should have to do a 2nd form to decline it and reverse any charge.
Highly recommend this location.
I reserved at the w Jewell location with Angel she is amazing!! Friendly helpful and goes above and beyond
I have had a unit here for a few years. The current staff is excellent and they really take care of the facility. I was recently helped by Shelly and upgraded my unit to a larger size. I appreciated the help.
Shelley has Been excepionally helpful over all the years I’ve been here
Really appreciate all you do
I recently rented a unit from this facility and had a couple of issues before moving in that needed resolved so I went to the office on site to get some assistance. Luckily I was greeted by Shelly who not only resolved all my issues but went the extra mile to make sure my unit was cleaned before moving my stuff into it. Thank you so much Shelly for all your help as you are a true pro!!
When I told my husband that Shelley, who helped me get a storage unit, "is so nice", I decided to share that with all of you. She is also knowledgeable, patient and helpful.
I Received great service from Shelley!!! She made sign up easy!!! Thank you!!!
Been keeping my storage here for a long time now, and David has always provided great customer service! Thanks again!!
Came in for rates, a reservation, and had the best experience/help from your employee David. He's very respectful and gets an A+ for actually being super nice. I would definitely recommend this place to whom ever is seeking a decent storage facility!
Best experience ever. David needs to be the CEO of public storage for the way he carries the company on his back. I had a bad prior experience at another location and David’s customer service changed my whole perspective, he kinda cute too
It has been a pleasure storing at Public Storage. They are a clean, quiet and extremely helpful facility. Just ask for Shelly when you need assistance for all your storage demands. She is exceptional!!
Been here for 2+yrs. Other than getting stuck in Elevator once (emergency call button reached someone but they confused Lakewood, CO with Lakewood, WA I think, so I self rescued myself by pull open door...haha) and gate/access key pads are overly sensative, but overall, I really have no complaints. Staff always friendly to me and place has always and appears to continue to improve...new cameras, parking lot repaved. Only one small rate hike...so Thank you very much and keep up w place and/or geography lessons for elevator emegency operator haha.
I came into this location and met Shelley and she was just amazing! She was very helpful and we were very satisfied with her knowledge and her friendliness to help us get a unit! I would recommend this location to anyone!
David provided top tier customer service and went above and beyond with helping me. He is knowledgeable, friendly, and very helpful! Highly recommended! 10 out of 10.
David is an incredibly helpful, professional and kind employee.
I highly recommend this facility and connecting with David to help you and answer any questions you may have.
David was great help Amazing customer service went above and beyond to exceed my expectations. Highly recommend this place for your public storage
Excellent service by Shelley C @ 305 So Union Blvd. Lakewood, Co.
Recently moved and needed a storage space asap. David was more than helpful and willing to answer all of my questions and show us different units. Found the perfect unit for us I will definitely be recommending others to this location!
Talked to David and he was very helpful and patient helping me find the right storage unit, very friendly highly recommend this location. 👌🏽
Shelley and Jeffrey were so professional, helpful, kind, and caring. Highly recommend them and hope the company appreciates their excellent customer service.
L I nch3 colita de pavo de cd juarez esta super
I was in a rush to find a place to store my things from a move. David was friendly, knowledgeable, and super helpful!
David was very helpful & and efficient. Highly recommend!!
We will be moving soon and trying to find the best storage for our extra stuff, David was extremely helpful in answering all of my questions and concerns!
They were friendly and helpful and took care of any glitches that came up.
Shelly is still the best! She has helped me through the years with all my storage units. Very patient and understanding.
Shelley was great super helpful. Very friendly and went out of her way to help me out!
Will highly recommend to others!
Dave and Jeffrey were beyond helpful. They helped me get my storage unit rented at another location. Very patient and very friendly. Definitely 💯. I appreciate the support and time they showed. Thank you 😊
Shelley very nice and helpful Concerns about raising rates without any changes in my storage (not bigger or better access..ect) started at $1 promo-》$141. -》$166. now $176. just paid $500 on 11/7 why would I need to pay dec? am I not paid ahead!?
Gem was amazing and super friendly and helped us greatly
I’ve never seen anyone do their thing like Gem!! That girl got strength!!
Ileea is awesome!
She is very outgoing and personable as well as knowledgeable.
I've met her in person and spoken with her many times on the phone and she has always provided me with the best service.
A company that appreciates employees like her is a good company to work with.
Someone, somewhere, pick up a phone and give her kudos please!
Bethey was amazing and made things so easy!!
Bethey was did amazing job. Helping me with the app.
I've been using the Public Storage at 305 S. Union Blvd. in Lakewood CO for 4 years. The manager Shelly is great to work with and her associate IIeea is polite, helpful, and hopefully will be at that location for a good long while. The buildings are clean and safe.
I am new to renting storage and had a few questions and a bit of confusion. Ileea in the office of the Union location was really great. She was patient, answered all my questions, walked me through the storage facility and was truly wonderful.
Ileea was extremely knowledgeable, helpful, and efficient.
Ileea has phenomenal customer service and got everything set up for me with ease. This location is Highly recommended!
Illea was great she helped me with exactly what I needed and made it very easy 😉
Property manager ileea comes to work with great attitude
Ileah was super friendly great customer service. Explained everything clearly.
Been looking for a storage facility. Spoke with Ilea who explained the process and took me to see a few units. Customer service goes a long way when choosing where to spend your money. She excelled!
Jesse and Shelly were very helpful 10 stars
The Public Storage at 305 South Union has an excellent property manager named Ileea. She will do whatever it takes to accommodate a customer and to make sure they understand everything needed for a pleasant stay.
Couldn't find anything in storage and decided to reorganize a bit. I heard someone walking toward me and since I had most of my stuff out blocking other units I called out toward the footsteps I was sorry for the mess. Came out of the unit and met a lady with a welcoming smile as she was pushing a broom in the hallway. I apologized again which started a short but very pleasant chat together! Her name is Bethey and she made my day brighten up with how friendly and professional (with some humor mixed in) our interaction was. She saw a gem in a dusty box day. Thanks.
Awesome customer service!!!
I keep saying customer service is a dying skill that a lot of people nowadays don't have. Shelley and Emily proved me wrong their customer service skills are top notch and go far beyond anyone's expectations they're very accommodating cheerful to help and nice. People forget how to be nice to each other in the customer service industry but these 2 have got it mastered I would recommend this public storage to anybody that ever needed storage and all my friends.
I started my business with 1 storage unit at Public Storage. Eventually I got up to 15 units full of merchandise. Now I have my own storefront with a 10,000 sq ft showroom and am working to open a 2nd location.
Thanks public storage for helping me get my business started.
Found a good person working there she was a great help closing my account.
Beautiful Facility! Shelley was amazing and very helpful!
Emily was very helpful, she had very excellent customer service, very knowledgeable, and helped me get everything in place for my move.
Emily was excellent help!! We had to visit 4 different storage units before finding someone that was able to help get us what we needed. Very friendly and kind. (:
Great storage units and location. Shelley at the front desk is extremely helpful and made the storage rental process a breeze and as enjoyable as something like that can be. Would recommend to others needing a quality storage unit in the area.
Pleasant surprise! I usually dread going to storage units because the experience typically leaves you frustrated or annoyed. What a refreshing change this time was. I had some issues that needed resolving and figured I would get the usual "customer service" from the property manager when I went to the office. Imagine my surprise when I was greeted was a pleasant smile and hello from Shelley behind the desk. She was more then happy to help and didn't act like my issue was a burden to deal with. She went above and beyond trying to resolve my issues even when the computer was not cooperating. I typically do not leave reviews but felt compelled to on this occasion.
Ilea was extremely helpful and kind. She took us to see the units available and explained the process, making sure we understood everything. Excellent customer service.
Ileaa and Emily were very helpful positive and had great professional attitude friendly and kind
Ileea and Emily are amazing folks. They were super helpful with getting our account up to date and even gave tips on payments for the future. Amazing customer service skills from both of them. I also appreciate seeing triple counts on cash. As a former manager for many companies, the levels that which these two employees go to is above and beyond.
Cheap units and digital access to storage.
I absolutely love this storage facility. The manger Shelly is always so kind and helpful. Yes all businesses have hiccups and sometimes things are what they are but I know I can always get what I need and be treated with kindness and respect when I am there. I have had multiple units and no issues .
Billie was very helpful. A very friendly, bubbley personality. Respestful, very detailed on explaining things about contract. Need more customer service employees like her. A pleasure meeting her. A+++ Person. Would work with again.
I went into the location for a better understanding of everything including in renting a storage unit . Shelly was very helpful with answers questions and very friendly . Makes you feel like your friends that have known eachother for awhile . Very happy with my experience :) thank you Shelly for your help
Shelly the property manager is so sweet and very helpful when we had to switch units after selecting the wrong size
Love this place! Shelly is incredibly helpful!
Patty was so very helpful which made my storage experience easy and memerable because of her awesome customer service. Thank you!!!
David Buck, District Manager of Public Storage, was very understanding and extremely helpful for resolving my recent rent concerns. I felt he really cares about customer's feedback and experiences with Public Storage. With such professional and responsible person in its leadership position, I'd always use Public Storage for all my future storage needs. -- June 14, 2022
Shelly and Elena at this location were great -- very helpful and friendly. This is our first time to rent a storage place, they went through all details with us and helped us to find the best unit to fit our storage needs. We really appreciate their care, kindness, and great help! -- May 2021.
It's 18 wheeler accessible, this makes it 7 stars in my meter. ♦️♥️🧩♠️♣️
friendly attendants in the main office, it was quick and and seamless which i appreciated while moving! nate was extremely helpful
I am going to use this place for all my storage needs
They listened to what I needed and the timelines approximately. They happily supplied me with everything I needed at a fair price. Everyone was so helpful.
The experience with signing up, accessing the property, and the units was great. Shelly, the awesome employee who assisted me, is a asset to the company as her customer service skills are top notch. The property feels safe, it is very clean, and there’s a lot of value included here. The technology is really what drew me here (app based access, account management, etc.) I’d highly recommend for your storage needs.
You can't go wrong with first month free
Staff were very pleasant. Thank you