Public Storage Self-Storage Units at 28111 Kelly Johnson Pkwy, Valencia, CA

Nice and easy process Gloria is very detailed in what she was helping me in got my second unit with her being a big help!

I am very upset after the manager restricted me from visiting my things until 6 pm, although all people check in before 9 pm. Today I arrived at 5-26 pm and they didn’t open the gate for my storage room number 1047. I’m upset, I was left without my medicine and without my money, which I also trust public storage, they are reliable. Therefore, I would still like the manager to change the gate opening hours for me as well as for all the tenants who visit this place. my neighbor calmly drives by until 9 pm and a lot of other people I’ve met have the same thing. Only there is a bias towards me due to the fact that I speak English poorly and speak Russian well. I hope 🤞 soon the manager will change my time and I will be able to come in early in the morning and late in the evening like all the people of our beautiful country 🤙My things are safe and sound, so I give them 2 stars.🫶🫶🫶🫶🫶🫶🫶

Wow! This property is so clean and maintained thanks to Gloriana she helped me out a lot.

Gloria es muy buena! Excelente servicio me atendió muy bien y esta muy limpio el lugar

Great service!

Great service

The facility is clean and organized was helped by Gloriana. The property manager helped me out and answered all my questions!

Sam is great!

I've been greeted at the property by carlos on saturday and gloria today. I liked the facility it is clean and the customer service is great both very helpful.

The property manager Gloriana is amazing. She is very helpful and the property is always very clean. Thank you!

Clare and Gloria saved me!!!

Gloria is wonderful I love her attention and the way she always is willing to help me. My rent went up and she was able to give me a 6 month discount by submitting a request she save you guys from me closing out my space. Property is clean and well kept! Price is high BUT Gloria makes me stay! I hope management sees and appreciates your hard work! 6,000 stars for gloria

Gloria es muy amable y siempre attention conmigo el lugar esta muy limpid recomiendo 100%

Excellent customer service thank you Gloriana and Sam

👍👍

Very good service and the employee Gloriana is very helpful.

I love gloria!! Property is good and clean she does the most for myself and with my help with my units always! Love her

I LOVE GLORIA SHE IS THE BEST SHE HELPED ME SO MUCH HER CONVERSATION AND INTERACTION WITH MY FAMILY AND ME ARE THE BEST AND THE FACILTY IS WELL KEPT AND CLEAN my storage needs have been met with every single thing I need!

gloria is awesome i come atleast 3 times a day for stuff to take boxes shipping lables ect for my business i run into her atleast 2 a day, she is very nice property looks good and at the moment nothing to complain about in general the facilty is very well mainited and the customer service and the priority to help has always been present. I've encounter Gloria and i have encounterd the other gentlemen and both are great! Gloria is the one at the property majority of the time overall very happy with what i've recived from the employees! 100,000 stars for both! -Anotoniette

Gloria is great the unit is well kept my move in went super easy and smooth! Easy process with great employees!

Gloria es increíble muy buena me ayudo con la reservation que estava teniendo problemas muy amable y atenta con su trabajo excelente servicio y recomendable

I love gloria property is clean and is well mainted I'm always greeted with the smile and she always is willing to help.

Isaiah was very helpful. the place is clean and very welcoming , all employees gave good customer service, Gloriana was very nice an helpful as well

Isaiah was wonderful with helping me today. My phone was stolen a couple weeks and ago and everything has been so stressful. He made my experience dealing public storage, paying bill and adding the app to my new phone absolutely wonderful. Isaiah is a treasure and wonderful asset to public storage.

Shoutout Gloriana! She’s amazing at her job ! Also very helpful and hardworking! Highly recommend storing at her property

I had an amazing experience with Gloria she was amazing can't say that about customer service but she made me keep my business with Public storage after being hung up on my them. Gloria saved my business with Public storage I got my inside unit nice and clean hallways are in goods condition. Overall great service from Gloria in the office

Gloria did a great job with explaining and helping me out with my needs I was stuck and she help me, my unit is good and clean best prices out here customer service 20 starts

They do not know, but the policies are each person tells you a different thing they have poor big business practices, and they nickel and dime you for everything go somewhere else

Edit: Claire kindly corrected a past billing mistake and extended my current rate for a few months, so I'm updating the rating from 1 to 4 stars. I've paid for a 8x10 drive up unit for over a year now. Price has gone up on me every 6 months by 20%!! (After a year it is $247/month and going up again next year) The unit is absolutely infested with spiders. I grabbed a pair of pants from the unit and put them on the next day, only to be bit by a huge black spider on the back of my knee. I watched a mouse run in the door a couple weeks ago and saw a dead one in my unit today (see attached picture). I've been enrolled in auto pay since I started the rental. Randomly, I get a text that I missed a payment. Immediately go online and find a $30 late fee. Auto pay shows to be disabled even though I never did that. I tried to call this office 5+ times. Left 2 messages and never heard back. Left work early twice to drive there during their office hours and no one was there both times.

Gloria was amazing I love her so much! She’s the best helped me with my situation and I can only wish public storage appreciates her the way I do!!! Clean property

Gloria was amazing she help me save a ton of money! The property is super clean and the facility in general is good amazing help and very knowledgeable thank you

Gloria is great she went above and beyond for me I loved it here and rented at ps because she was the sweetest clean facility as well office smelled amazing!!!

Gracias por la ayuda gloria y propiedad limpia me gusta la location ella es siempre muy buena con migo

Love the service from gloria all the time

14 hours later i met gloria she was pleasant and my unit was ready to go for me property is in great shape

Gloriana was an amazing helper and especially with helping me with the storage information such a huge help. The place was well organized and great service overall. Thank you , Ben

Great service and patience from Gloria showed me a total of 4 units and took her time clean facility!

What amazing service from Gloria! I loved her attention to detail and my concerns. Well kept facility inside and out.

Sam is awesome!

Gloria was sweet she spent time with my wife and I helping out needs and explained every single thing my unit was clean and appropriate price

Transfer process was good and easy facility was super clean and unit in good condition Gloria made this process the best and stress free.

Clean property nice girls

I loved Gloria I needed a bigger unit and she made the transfer nice and easy! She helped me with the app and find the unit that worked for me!!! Property is well kept and I can see she takes pride in keeping it clean!!!!

Great service clean family and loved the app Gloria went out of her way to help me with my unit here and palmdale loved it

Clean place I like it

The propertyis clean and outsanding service always from gloria I like the app

Gloria mentioned to me that she is from this location but I’ve been running into her at palmdale and she is amazing just wanted to mention her for her property as well! Palmdale is clean so I’m sure her property is amazing clean too! Love her attention and service.

Clean property easy and great service Gloria has always been so nice to us. Anders any questions I have all the time