Thank you Glorianna for the great service you’ve provided for me and helping me!
I’m very impressed on how clean and professional this property , thank you Gloriana for helping me and being so nice.
Shout out to Gloria and Marcela they are the best!!!!
Gloria y Marcela son excelentes !!! Me ayudaron excelente servicio y muy limpio el lugar
Marcela, The public storage representative I spoke with offered excellent customer service and was very knowledgeable about the products and services offered by public storage.She was professional friendly and answered all of my questions. thank you very much
Marcela did a wonderful job helping me out!! Great service and super friendly!!
I have never met Marcela until today, but she is great- extremely knowledgable, professional and personable.; a wonderful addition to this property.
Gloria es increíble muy buena me ayudo con la reservation que estava teniendo problemas muy amable y atenta con su trabajo excelente servicio y recomendable Propiedad muy limpia y mantienida
gloria Is short from amazing public storage hired a gem! She made me rent with the way she has patient and explain everything to my 1000 question! Clean faciliy and amazing
price
Gloria was so patient with me and cleaning out my auctions the facility is nice I even rented a unit from her now!
Gloria helped me out she was a great help in a stress full move and she was super easy to get the help from storage is clean and nice
I needed help and information related to getting a unit in an emergency. Gloria exceeded all expectations and gave my all the details I needed to get the right size space in the right place. I had to visit her in the office numerous times and she was always attentive, friendly and efficient.
Facility is very nice a clean. Manager was really helpful and made move in really easy
The property is clean and gloria is always helpful.
CARLOS IS THE MAN! Good customer service helpful and very thorough with the process made this easy and a breeze
Nice and easy process Gloria is very detailed in what she was helping me in got my second unit with her being a big help!
I am very upset after the manager restricted me from visiting my things until 6 pm, although all people check in before 9 pm. Today I arrived at 5-26 pm and they didn’t open the gate for my storage room number 1047. I’m upset, I was left without my medicine and without my money, which I also trust public storage, they are reliable. Therefore, I would still like the manager to change the gate opening hours for me as well as for all the tenants who visit this place. my neighbor calmly drives by until 9 pm and a lot of other people I’ve met have the same thing. Only there is a bias towards me due to the fact that I speak English poorly and speak Russian well. I hope 🤞 soon the manager will change my time and I will be able to come in early in the morning and late in the evening like all the people of our beautiful country 🤙My things are safe and sound, so I give them 2 stars.🫶🫶🫶🫶🫶🫶🫶
Wow! This property is so clean and maintained thanks to Gloriana she helped me out a lot.
Gloria es muy buena! Excelente servicio me atendió muy bien y esta muy limpio el lugar
The facility is clean and organized was helped by Gloriana. The property manager helped me out and answered all my questions!
I've been greeted at the property by carlos on saturday and gloria today. I liked the facility it is clean and the customer service is great both very helpful.
The property manager Gloriana is amazing. She is very helpful and the property is always very clean. Thank you!
Clare and Gloria saved me!!!
Gloria is wonderful I love her attention and the way she always is willing to help me. My rent went up and she was able to give me a 6 month discount by submitting a request she save you guys from me closing out my space. Property is clean and well kept! Price is high BUT Gloria makes me stay! I hope management sees and appreciates your hard work! 6,000 stars for gloria
Gloria es muy amable y siempre attention conmigo el lugar esta muy limpid recomiendo 100%
Excellent customer service thank you Gloriana and Sam
Very good service and the employee Gloriana is very helpful.
I love gloria!! Property is good and clean she does the most for myself and with my help with my units always! Love her
I LOVE GLORIA SHE IS THE BEST SHE HELPED ME SO MUCH HER CONVERSATION AND INTERACTION WITH MY FAMILY AND ME ARE THE BEST AND THE FACILTY IS WELL KEPT AND CLEAN my storage needs have been met with every single thing I need!
gloria is awesome i come atleast 3 times a day for stuff to take boxes shipping lables ect for my business i run into her atleast 2 a day, she is very nice property looks good and at the moment nothing to complain about in general the facilty is very well mainited and the customer service and the priority to help has always been present. I've encounter Gloria and i have encounterd the other gentlemen and both are great! Gloria is the one at the property majority of the time overall very happy with what i've recived from the employees! 100,000 stars for both!
-Anotoniette
Gloria is great the unit is well kept my move in went super easy and smooth! Easy process with great employees!
Gloria es increíble muy buena me ayudo con la reservation que estava teniendo problemas muy amable y atenta con su trabajo excelente servicio y recomendable
I love gloria property is clean and is well mainted I'm always greeted with the smile and she always is willing to help.
Isaiah was very helpful. the place is clean and very welcoming , all employees gave good customer service, Gloriana was very nice an helpful as well
Isaiah was wonderful with helping me today. My phone was stolen a couple weeks and ago and everything has been so stressful. He made my experience dealing public storage, paying bill and adding the app to my new phone absolutely wonderful. Isaiah is a treasure and wonderful asset to public storage.
Shoutout Gloriana! She’s amazing at her job ! Also very helpful and hardworking! Highly recommend storing at her property
I had an amazing experience with Gloria she was amazing can't say that about customer service but she made me keep my business with Public storage after being hung up on my them. Gloria saved my business with Public storage I got my inside unit nice and clean hallways are in goods condition. Overall great service from Gloria in the office
Gloria did a great job with explaining and helping me out with my needs I was stuck and she help me, my unit is good and clean best prices out here customer service 20 starts
They do not know, but the policies are each person tells you a different thing they have poor big business practices, and they nickel and dime you for everything go somewhere else
Edit: Claire kindly corrected a past billing mistake and extended my current rate for a few months, so I'm updating the rating from 1 to 4 stars.
I've paid for a 8x10 drive up unit for over a year now. Price has gone up on me every 6 months by 20%!! (After a year it is $247/month and going up again next year)
The unit is absolutely infested with spiders. I grabbed a pair of pants from the unit and put them on the next day, only to be bit by a huge black spider on the back of my knee. I watched a mouse run in the door a couple weeks ago and saw a dead one in my unit today (see attached picture).
I've been enrolled in auto pay since I started the rental. Randomly, I get a text that I missed a payment. Immediately go online and find a $30 late fee. Auto pay shows to be disabled even though I never did that. I tried to call this office 5+ times. Left 2 messages and never heard back. Left work early twice to drive there during their office hours and no one was there both times.
Gloria was amazing I love her so much! She’s the best helped me with my situation and I can only wish public storage appreciates her the way I do!!! Clean property
Gloria was amazing she help me save a ton of money! The property is super clean and the facility in general is good amazing help and very knowledgeable thank you
Gloria is great she went above and beyond for me I loved it here and rented at ps because she was the sweetest clean facility as well office smelled amazing!!!
Gracias por la ayuda gloria y propiedad limpia me gusta la location ella es siempre muy buena con migo
Love the service from gloria all the time
14 hours later i met gloria she was pleasant and my unit was ready to go for me property is in great shape
Gloriana was an amazing helper and especially with helping me with the storage information such a huge help. The place was well organized and great service overall.
Thank you ,
Ben
Great service and patience from Gloria showed me a total of 4 units and took her time clean facility!
What amazing service from Gloria! I loved her attention to detail and my concerns. Well kept facility inside and out.
Gloria was sweet she spent time with my wife and I helping out needs and explained every single thing my unit was clean and appropriate price
Transfer process was good and easy facility was super clean and unit in good condition Gloria made this process the best and stress free.
Clean property nice girls
I loved Gloria I needed a bigger unit and she made the transfer nice and easy! She helped me with the app and find the unit that worked for me!!! Property is well kept and I can see she takes pride in keeping it clean!!!!
Great service clean family and loved the app Gloria went out of her way to help me with my unit here and palmdale loved it
The propertyis clean and outsanding service always from gloria I like the app
Gloria mentioned to me that she is from this location but I’ve been running into her at palmdale and she is amazing just wanted to mention her for her property as well! Palmdale is clean so I’m sure her property is amazing clean too! Love her attention and service.
Clean property easy and great service
Gloria has always been so nice to us.
Anders any questions I have all the time
I was helped by Gloria today the property is really clean and the facility in general is amazing. Always asking how my unit is working out. Great service.
Loved the service for gloriana and the easy process of the rental.
Gloria did a last minute rental with my mom and i took her time to explain everything to us clean facility and unit good service and she did not rush me even with her closing in soon
Gloria i could go on about your service but i want to say thanks for always helping me carts are in great shape propety is clean elevator smells great
Xoxo jenn
Señorita gloria muy buena gente mi unidad siempre limpia y propiedad también bańo en orden y muchachas disponibles todo el tiempo encantado
Get Gloria right as soon as she got to the office she was amazing clean property and showed me unit and app
Amazing service from Gloriana and Sam!!! Clean property and amazing service app is great and unit and property was clean
One of the worst managers I've ever delt with, terrible customer service from a manager!!! if anything that has her to be involved she will just ignore a paying customer!!! If you have a problem here you should call corporate if you want something done.
Amazing service from. Gloria
Amazing service from Gloriana fast and easy rental process clean facility
Clean facility girls are nice and informative. Good rates.
I have the pleasure of being a long time tenant at this location I have met 2 property managers and now have the wonderful experience with Gloriana and by far Gloriana has been the most helpful and pleasant even with the heat on Monday she changed my lightbulb in my unit property is always well maintained isle are clean carts are well taken cared of elevators are super clean and the bathroom always smells amazing overall amazing property and staff my stay has come to an end but I will recommend everyone to rent at this location shout out to Gloriana and as always a great pleasure and thank you for always being able to help me and my family out. Cleanest and most wonderful service from this location!
Lady with the mustache is heartless. They stole $4,000 and kept my stuff.
Sam is great! Wonderful customer service, goes above and beyond. She made the whole process easy and very detailed. Thank you
Overall an excellent experience! Nicole and Gloria at the office were so helpful, kind, and answered all of our questions plus gave good advice.
Location is convenient and easy to access. The storage unit that we rented was decently clean even though it was one of those outdoor drive ups.
I wish I could rate better but the way they charge their customers who have been there for years is ridiculous. I've never worried about my stuff being stolen at this facility which is a definite plus. The price just keeps increasing though, with no stop in sight. I can understand reasonable increases over time, but not the way they did it.
Sam is amazing! Great service, goes above & beyond for customers. You always see her smiling 😃
Gloriana helped me out today with my units
I received amazing service from Gloria today amazing!!!!
AMAZING SERVICE FROM GLORIA SHE WAS A PLEASURE TO WORK WITH BECAUSE SHE TOOK HER TIME TO EXPLAIN TO ME EVERY SINGLE THING SHE HAS MADE MY LIFE AND MOVE LESS STRESS-FULL HOPE MANAGEMENT APPRECIATES HER
The staff is very helpful.
Samantha is amazing. She made our check in easy. She was very informative and helps us with all the questions we had. She is an asset to this property. 5 stars are for her.
Had an amazing experience at this location. Gloriana was very helpful and professional. The facility itself was clean and well managed, would definitely recommend it! Thank you for the great customer service
Excelente servicio de la muchacha hoy encantado con la propiedad muy limpia y la señorita gloria 20 estrellas
Everything went smoothly with the help of samatha she was really great with the whole process. Thanks sam
Samatha a great pleasant help!
Increased rent 80% without notice and is in clear legal violation under California Penal Code 396(a),(9) which states:
(a) The Legislature hereby finds that during a state of emergency or local emergency, including, but not limited to, an earthquake, flood, fire, riot, storm, drought, plant or animal infestation or disease, or other natural or manmade disaster, some merchants have taken unfair advantage of consumers by greatly increasing prices for essential consumer goods and services. While the pricing of consumer goods and services is generally best left to the marketplace under ordinary conditions, when a declared state of emergency or local emergency results in abnormal disruptions of the market, the public interest requires that excessive and unjustified increases in the prices of essential consumer goods and services be prohibited. It is the intent of the Legislature in enacting this act to protect citizens from excessive and unjustified increases in the prices charged during or shortly after a declared state of emergency or local emergency for goods and services that are vital and necessary for the health, safety, and welfare of consumers. Further, it is the intent of the Legislature that this section be liberally construed so that its beneficial purposes may be served.
(9) “Transportation, freight, and storage services” means any service that is performed by any company that contracts to move, store, or transport personal or business property or that rents equipment for those purposes, including towing services.
Advertises AC controlled storage for indoor units, then why is it hotter inside this building then outside during the summer? Ever heard of cleaning or maintenance? There’s spiderwebs and dirt everywhere along the staircases as well as The ceilings. Put some of our rent money to good use and touchup the holes and marks on the walls!! There’s soda spilled all over the wall of the units across from mine and mine and on the floor that has not been cleaned up in so long that there’s an ant infestation now!!
Took them over three months to fix the bathroom for tenants to use when they’re here at the storage facility. Three months is a ridiculously long wait for a bathroom plumbing issue to be resolved. I’ve had my unit here for 2 years now and have seen the property go downhill sadly. Previously rented at the nearby location next to Mountasia for 2 years as well and had no issues their. Manager was amazing!! Sadly I can't say the same for this location...
With the amount of money we pay each month for these units, I honestly expected more from the management. Sadly disappointed that I even have to post this. I hope this will actually get your attention, so the much needed problems of this site will be resolved, as they have been ignored so far.
Amazing service from gloriana
Great service from Samantha.
Gloriana did great and explained everything very helpful
We came in frustrated because the site was not letting us "skip the line" and we were not able to complete the rental process. But Samantha was super nice and very helpful. She even saw us looking like stray dogs in the heat and offered us bottled water. Went above and beyond for customer service! Yay, Samantha!
The storage facility is very clean and well-kempt!
Very clean storage unit in Santa Clarita. Samantha was very informative and helpful for my parents and I as it was our first time renting with Public Storage. Easy process and she walks you through it clearly.
Gloriana is amazing!!!! And sooo sweet we had an awesome experience
Thank you so much Samantha for your help today!!! Great tour and clean facilities!
Gloriana was amazing thanks for your help and knowledge
Very pleasant experience with Gloriana today
Amazing service from representative Gloriana she is very knowledgeable 2000000 stars for her
Gloriana helped me
Download my app and do a transfer she is amazingly sweet every time
I see her on the property!!
Gloriana did my rental and was very nice! Wonderful service and recommend me quilts for my stuff and I bought 2 of them
Gloriana took my payment early morning she is so nice! I love her!
All I can say is Gloriana wow!!! Amazing amazing person! She is the best at here I’ve met other people but she goes above and beyond for me all the time I’ve been here’ thank you for all do!
Gloriana took my payment and was very nice property is super clean
Gloriana me audio con mi Cuenta y descargar la application excellence servico
Gloriana rented me a unit and she was very nice and helpful thankyouso much
Gloriana was the best! She was so helpful when I was looking for a storage unit. She made sure to help me find something that would fit everything I needed. She also was so clear and thorough when explaining all the fees. Beyond happy with the customer service provided!
My girlfriend and I are renting a unit here. Unit is great. Samantha was extremely helpful, some guy I talked to when I first tried to reserve a unit told me the wrong info but Samantha helped me fix everything. She’s the reason I’m still renting with public storage.
Great service fast and prom very helpful
This is my first time renting a storage facility and the process was easy. From speaking with Ahmet over the phone to secure my reservation to meeting Rafael and setting up everything, my experience was uncomplicated. Rafael is personable; he explained the policies and answered all of my questions.
Rafael and the team here have been wonderful. He has taken care of my needs and more. Wish I could I give them more than 5 stars
Wonderful, friendly & helpful staff!
I had a great experience at this location the customer service was great and they answered all my questions !! I highly recommend this location if you ever decide to come ask for Gloriana she was amazing!
Carly the property manager was a huge help. Very professional!
Carly was very informative with the questions I had. Great customer service thank you