I had (3) units here and was satisfied enough at first to leave good review a few days before harassment started. I had very positive interaction with senior staff member at time and thought with all staff.
I usually leave (5) start reviews and No review when dissatisfied but this is an edit.
I acknowledge that I did not read every document when I quickly got up to (3) units, but think I have common sense with storage units usage. I had to quickly empty a house and travel quite a bit for work. During a travel lull in December was trying to downsize to (2) units and took advantage of 24 hour access.
Once I started using this feature, the harassment started. No one saying don’t come late or advising how and when you can stay or not, passive aggressive interactions and warnings.
One day while oil being changed literally next door, I told staff I didn’t have a car for a few hours and might have a lock off. I then was talking to someone about moving some weights for me and wanted to show him an item to make sure he could help move in parking lot vs letting an outsider into storage.
I was then told by staff I had been written up like a detention (we’ve placed a note in your file) for selling stuff. I explained I wasn’t selling anything, was talking to guy about moving gym and sizes when I couldn’t drive to meet them.
I then asked questions about if people were allowed in to help me move since I was not allowed to walk into parking lot holding anything which I carried back to unit btw.
After a few more questions, I was able to figure out what was allowed and not and again explained I was just trying to downsize unit.
Left for 3 weeks in January and was finally able to downsize and get rid of the 24 hour access I was wasting money on and that the local staff seems upset about.
Working on getting down to one unit as want to limit by business here. I kept at 3 stars b/c Public Storage Corporate is very easy to air with, app features usually work and corporate maintains a uniform security at their locations which will keep me from
Permanently scrubbing them from my storage solutions once I finalize my units at this location to zero (or they increase harassment because of this review)
This location is very clean and very friendly. Opening the gate from your phone is so very convenient, I loved it!
Destiny very nice recommend public storage
I was welcomed when I came in. Destiny was very inviting.
Helpful staff clean units very accessible also pricing not bad cheapest in town
Thank you destiny for your help grwar lo Action recomendado fortaleza mayonesa
Thank u destiny for helping with my account info public storage very convenient
Thank you destiny for helping with app
Destiny is a absolute sweetheart
People are great here very accommodating and very nice destiny is amazing thank you public storage for keeping a clean property and well lit
Thank you destiny for helping
Thanks destiny super helpful !!!!
BRIANNA WAS AWESOME, VERY PROFESSIONAL AND OFFERED GREAT CUSTOMER SERVICE ! THANKS BRIANNA
Had a great service from the associate there, Brianna. We booked a 10’ x 20’ unit and came in with the UHaul truck to unload. We found that the space was not enough to unload. Brianna was very very helpful in finding us a 10’ x 30’ space that met our needs. Thanks Brianna!
Briana was super helpful . Sincerely appreciate her help . Only because of her , we rented the storage at this facility . A ton of thanks to her .
Fast, friendly service. I secured a unit, keys, and insurance in about 20 minutes.
Some initial technical problems with the payment and move in date, but great customer support by Brianna.
Note that they require insurance for stored items which they offer through a partner for $15 a month, which comes on top of the prices they are offering - still a good price for the area.
Great customer Service please hire more like her ! Brianna
I appreciate the great customer service I received from Brianna for the rental service for my mother I recommend 10 out of 10
Brianna was so well spoken and really great in helping me out. Thank you so mucho for everything.
Brianna, was brilliant and outstanding customer service. I’m in customer service business and it feels great to see such a wonderful service. Much appreciated!
Professional answered my questions. Smiled
Good service in my time of need. And affordable. Cheapest storage in Tracy and very friendly. I just wish I didn't need storage at all. I hate moving, especially when I'm being forced to do it. It seems like lately I'm always being forced to move. Need anchor at a home. I'm almost ready to give up. Sorry, I'm not looking forward to homelessness.
Nice clean area while also being tucked in the back. Safe secure good open hours as well. No complaints
Brianna was a great help I was going to go some where but her service was extremely good I recommend this place to everyone looking for a storage place
They will raise your rent, even if the market rates are dropping so be prepared to make a call or two because that's what it took for me to get my rent back down to where it was. Which I'm told lasts only 3 months then it goes to ??? To be continued. Total B.S. if you ask me. It's almost like they hedge their bet you'll pay more vs leaving them and the work that involves. I've been there 9 or 10 months at the time of this review.
Great service by Christina, super kind and helpful!
Very helpful and very good customer service from Norma. Good storage units.
She was pleasantly courteous and knowledgeable about the enter workings of the storage unit and company.
Norma was very professional with the service I needed. Truly amazing thank you!
Norma provided us with great customer service!!
Thank you Priscilla for the great customer service !
I've never had a issues with public storage but I will say that there prices are high and keep going up but besides that it's a great location gate hours are very decent and security is 100%
Norma was super great customer service
Norma provided great customer service. Thanks again
Always friendly and helpful
Norma is killing it over here. I went to the other storage units in the Tracy area and they were just aight. But Norma, oh that wonderful Norma, had the customer service skills that kept me there. She was extremely helpful and super friendly. I ended up getting my unit mainly due to her. Keep shredding it Norma, you’re the best!
Five star/Five star
3 locations & 4 phone calls hands down. nice women, looking to help
Excellent customer service. Pricilla is very resourceful and professional. I would definitely recommend my friends and family to the Public Storage location in Tracy.
We went to Public storage and this nice lady Norma attended us and was very helpful with her service and would like to appreciate her service and recommend her to other clients
Thanks to Priscilla making my storage experience quick and easy
Never anwser phone. No employees onsite
Rude employees, for some reason keep calling my phone I’ve never been a customer of theirs. I’ve answered multiple times and told them they have the wrong number and requested for them to stop calling, and CARMEN said “no we’re going to keep calling you until your number is out of the system!” And I said then “remove it from the system” and she said no and hung up. When I called back my calls were purposely forwarded.
Mmm Hello TCPA.
Not the lady who works the front desk but the manager is NOT a good person and I recommend you take your business else where. He is not understanding and will not work with you. Just go some where else. Trust me when I say this.
Tiffany was awesome she helps with my reservation. Highly recommended
Thankyou for your help priscilla your awesome ! Rented today because of you !
This location on w larch in tracy needs to be closed down!! There is no
One ever ever here!!
I can’t ever pay my bill I’ve come here multiple times and there’s a car outside but no employee but online it says they are open?? So then where is everyone ? Even when they had a Singh up that they were on “lunch” they would not be there at the time they were suppose to come back someone in this location is doing some serious time card fraud
Great customer service from the ladies in the office!
Priscillaa was very helpful with my device an made this painless an so good with her service you go girl ! This was easy because of you thank you thank you ! Got my unit !
Priscilla was amazing customer service thankyou! Got my space today !thankyou for your help
She was great thanks for the help Priscilla you were awesome!
Priscilla helped me gave me great service and was very helpful. Overall had a wonderful experience at this facility.
good staff the best service I recommend it in all security ask for priscila is a good person
Priscilla was very helpful and amazing. She answered all of my questions, and showed me around my unit. She took her time and explained everything very clearly. She was very polite and professional. 5 stars is not enough, she deserves 10. Thank you so much Priscilla 😇
I had a wonderful experience with Priscilla today. She was very knowledgeable and friendly and I really liked the facility.
Good customer service
Thank you