Ladies are very helpful here. Place is always clean and well taken care of! Easy to access!
The Public Storage folks were very kind and understanding whenever I contacted them with questions on my account. The facility was always clean and fresh. I will definitely recommend them to family and friends. Thank you Public Storage!
Very Nice storage, the new property manager is super helpful and made the move in easy. I appreciate her efforts
I came to this location and Jessie provided exceptional service and she was awesome. The service was amazing I would recommend anyone to this location.
Ma’am Kernessa is the best of all the best, She is the awesome woman we ever meet, GOD BLESS US ALL ALWAYS 🙏🙏🙏we love you Kernessa 🥰
I've haven't experienced anything like the customer service from Jessie she was incredibly helpful and diligent about every aspect of my move in at my storage unit.....
If there was 10 stars I would give her 15 stars !!
beyond exceptional .........
My Public Storage associate Jesse is wonderful. She helped me with all my questions inquiries and she’s always quick to return my calls. Excellent service
Came back after 2 years and this place is still exceptional! Love that Kernesa is still here she is the best property manager! The best customer service of any storage facility anywhere !!! Kernesa is still amazing !!!! Highly recommend
I just wanted to leave a quick review for kernessa And Jesse, who took care of me on 11th St. they were both wonderful and professional. When it comes to customer service made me feel like I was part of their family of public stores. Thank you for your wonderful service. Pop the awesome job that you guys provided. Thank you from Victor and Mari.
Super clean. Prices are decent and the mobile app is very convenient. The staff is exceptional.
Kernessa is probably the best I have seen in the business! Super knowledgeable and honest, keeps it simple when decisions can get overwhelming & works hard to keep site clean and safe. Thank you for being the best out there.
Public Storage has always been my go to place for storage. The site is always clean, quiet and convenient. My only complaint is the mandatory fees added to the "so called" low base rate. This would be less shocking if the base included the mandatory insurance and other fees that are mandatory to rent a unit.
Kernesa was extremely helpful with helping me find another smaller unit to transfer from my first bigger unit right away! Thank you so much Kernesa!
Kernesa at Public Storage was an absolute delight to work with. She went above and beyond to help me and made the whole process smooth and stress free. Her customer service was outstanding, patient, knowledgeable, and genuinely caring. Public Storage is lucky to have her on their team. Highly recommend this location because of her!
Keenesa the property manager has always gone beyond customer service. She has always been professional and has represented Public Storage exceptionally well. It has been a pleasure to meet someone who still gives you the essence of customer service service.
Honestly I would have to say that this public Storage is VERY clean and well maintained. The on site manager is super friendly and I loved how she checked on the movers and I when we were getting all of my stuff out. I would highly recommend this site if your looking for storage.
She was very helpful and professional. That is karisa , thanks
Very helpful staff professional, clean place. She even offered to help me set up the app very friendly.
Property Manager very easy to work with. On 11th St. In Tracy. In my opinion you just need to Communicate and in my experience with the Orange Doors Property Manager Clarissa was Great Thank You.
Kernesa was amazing and helpful. Thank you.
Very amazing service, and very helpful, and to the point! One of the amazing property managers by the name of Kernesa helped me a lot, and is one of, if not the best property manager they have. Definitely recommend the service! Editing this, I've been storing there for almost three years. Everyone is amazing, especially Kernesa. Please give her a promotion. She is an outstanding employee and one of the best if not THE best.
Kernesa is very professional at this facility. Every time I go there to make a payment for an auction she always helps me out with a bright smile and very friendly and very easy to work with. She is five stars all the way she makes it very easy for me when I buy units and that’s why I continue going to her and it makes it very fast for me so when I get to the other properties, I have everything I need thank you for your wonderful service .
Kernesa was great service helped us out with getting are storage unit and making sure we understand the process.
Kernesa is an awesome and friendly worker the perfect first fave to see when getting a new storage unit she also takes incredible care across the whole compound
My experience with Public Storage on W 11th Street has been nothing short of exceptional from the very beginning. From the moment I walked in, I was warmly welcomed by Kernesa, who immediately set the tone for a smooth and stress-free move-in process. Kernesa is incredibly friendly, professional, and genuinely cares about providing outstanding customer service. She took the time to answer all my questions with patience, explained everything clearly, and made sure I felt comfortable every step of the way. It’s rare to come across such kind, respectful, and easy-to-communicate-with service member—she truly went above and beyond.
The facility itself is equally impressive. It is extremely clean, well-maintained, and organized. One thing that really stood out to me was the cleanliness of the bathrooms, which are spotless and clearly cared for on a regular basis. That level of attention to detail says a lot about how well the entire property is managed.
Another major advantage is the location. Being right on W 11th Street in Tracy, the facility offers easy access to major freeways, making it incredibly convenient whether you’re coming from nearby neighborhoods or surrounding areas. There are also plenty of convenience stores, grocery stores, and banks nearby, which makes running errands before or after visiting your storage unit quick and easy.
On top of that, the Public Storage mobile app is a game changer. It makes accessing the facility and security gate fast and hassle-free, eliminating the need for keys or codes. The app also simplifies bill payments and account management, making the entire experience seamless and efficient. It’s clear that they’ve invested in technology to improve customer convenience and security.
Overall, I couldn’t be more satisfied with my move-in experience. Between the outstanding Service we received from Kernesa, the pristine facility, the convenient location, and the user-friendly app, this Public Storage location truly exceeds expectations. I highly recommend it to anyone looking for a reliable and stress-free storage solution.
Kernesa is marvelous absolutely amazing she was so absolutely customer service oriented so extremely helpful. I was going to say that Public Storage was very lucky to have her actually it's the customers that are so fortunate and I'm ever so grateful! Made something so difficult so easy for me. Thank you ever so much
Thank you for all the help today, Roy
Kernesa provided outstanding service. Expert, professional, and she saved us so much work! If you need storage, please ask for Kernesa.
After having been shafted by another storage company, Public Storage was a great place to land. Destiny was AMAZING!! Her extensive knowledge, kindness, and most off her patience combined to create a supreme customer service experience. Thank you Destiny!
Great experience, lovely people and good location!
They were very helpful and my rush need today and she explained everything on great detail than tou
Kernesa is fantastic at this location and the property is exceptionally clean and expertly managed. DBO
This is the second time we've come to Public Storage for an auctioned storage in Tracy, CA. Kernesa is so awesome she exceeds in customer service, her facility is neat and especially answered all our questions. Thank you!!
Kernesa was very helpful and she is a pleasure to work with. 5 star service...Thank you Kernesa!!!
This place helped us a lot. Affordable, clean and the manager is super nice, helpful and accomodating. Highly recommend this place. Thanks a lot!
KERNESA is amazing. She did a wonderful job really appreciate everything she did for me.
Kernesa was phenomenal!!!!! What an outstanding addition to your Public Storage Team. She made sure that I had every question answered in a timely manner and she was very knowledgable about your product. She was also energetic and very sincere in her approach to helping me, which made for an even better experience.
A superior job/experience all around!!!
Thanks Again,
Jay
Kernesa has excellent customer service. When ever I am at the property it is always clean.
Great customer service from Kernesa
Wonderful customer service thank you Christina and Kernesa you both deserves 10 star.
The whole process was just great.
Christina was a great help
Christina was amazing and made my transfer as enjoyable and energetic as possible .
Christina is very helpful and nice to talk to, she was very helpful with my payment today. Thank you!
Kernesa was very nice and helpful she was patient and went beyond measures to make sure I had everything I need.
I must say Kernesa & Christina went above and beyond. I am storing my stuff due to a huge lossb& it became a little emotional and she was empathetic and patient. It so nice to find real customer service and someone who can treat each situation with kindness and professionalism.
Had the pleasure speaking & dealing with Kernesa today! She took care of my mother & I even after we were late to our appointment time.. (sorry kernesa). She was lovely! Friendly with fantastic customer service. Thank you very much for your hospitality!
Thank you, Christina for your excellent customer service and your commitment to demonstrating why Public Storage is the business of choice.
I have been a dedicated customer for over 12 wonderful years. This Public Storage property is clean and the staff is always available, friendly and very helpful. Thank you again
Christine was exceptional and very polite. She has an awesome personality and I love coming to my storage unit. Thanks again!
Very helpful and friendly definitely recommend
Love this place! Christina was very helpful at the front desk. Excellent service.
Lee esa was very helpful and very kind and knowledgeable
Kernesa was very helpful and even gave us help on her lunch
Excellent service! Thank you
Christina was extremely helpful and professional during our visit. She went out of her way and gave us 5 star service .
Thanks to Christina for being so accommodating and friendly. I hope everyone is like her.
Kernesa was so helpful patient and kind! I really appreciated all her help!
Kernesa was so helpful and just a delightful person. Thank you so much K.
Very friendly and professional
I had an excellent experience calling this storage facility today! Christina was the representative I spoke with, and she was incredibly helpful and friendly. She took the time to answer all my questions about pricing, unit sizes, and availability, and even helped me choose the best option for my needs. Her professionalism and customer service made the whole process so much easier. Highly recommend this place—great service and great people like Christina!
Excellent service provided by Christina, seems like a professional place and will be getting a unit once I’m fully packed
Kernesa an absolute gem! Thank you for your help today.💯
Great service Christine was very helpful easy access to the unit
Kernessa helped me and my family a lot. I appreciate her helping us very good service 100/10 stars.
I had a fantastic experience at Public Storage, thanks to Karnesa! She was incredibly knowledgeable and took the time to walk us around, explaining the different options and helping us choose the storage unit that would best fit our needs. Her friendly and professional attitude made the entire process smooth and stress-free. I highly recommend her if you're looking for excellent customer service!
Kayla the storage representative geeted me with a smile and upbeat attitude. she was very helpful and courtious and made my storage rental process smooth and easy. I enjoyed meeting her and getting my storage unit today. 10/31/24-update review Kernesa the storage representative is amazing,friendly and very helpful. Kernesa helped me easily get in and out of my unit. Kernesa explained and help me with the process. Am glad she was at public storage.
Christina was the best ever had she helped me moved in peacefully
Kernesa is very professional, knowledgeable, nice, and provides excellent customer service. Just ask her a question. I have been using this storage facility for 6 years. Kernesa has been a great Manager. My things are safely stored in an air conditioned unit with 24 hour monitoring cameras. The area is clean and well lit. I am super thankful to have Kernesa assist me with my storage decisions. She deserves a raise /promotion. She always gives me awesome advice and keeps everything clean including the restroom. I have never seen the presence of rodents or insects in the storage facility. If you need storage they have a wide variety of storage unit sizes and types.
Came in for a last minute walk in and Brianna was super helpful. They were about to close but she didn't hesitate taking the time to help me. Wonderful customer service!
Kernesa was so Friendly and helpful.
awesome service from kernesa!!!
Great customer service here! Briana was very attentive and helpful. I came in looking for a specific sized unit and even though they didn’t have it at their location She was so kind and helpful and directed me to a place that had what I needed.
Very friendly and helpful
Kernesa was sucha sweetheart. She showed me the units before making the payment.
This is one of the best public storages I rented ever. I had quite a few 3 currently in 3 different cities
My best customer satisfaction experience. Kernesa, thanks for helping me out today. Your understanding of company policy and helping your customers puts you on top of the list. You are a rock star.
Great customer service!!!
Veronica was amazing - she was closing & about to go home, yet she unlocked the door & got me set up with a unit. I can’t thank you enough Veronica, you are a life saver. Highly recommend Public Storage, I’ve used only them & always great service. Veronica, this the best service I’ve had, you are a God send 🥰
Kimberly did a fabulous job for Anthony 5 star rating.
Attendant Karnesa was very professional and took the time to explain everything regarding the rental of a space. Outstanding!
Kernesa helped me with my rental move out and she provided fast, easy, no stress service! Thank you!
Kernesa is amazing she made my day💕 my rental experience was fast friendly and efficient 10 stars!
Great customer service. Very helpful and professional.
Kernesa was amazing! We came in from out of town to clear out my moms unit. Kernesa went above & beyond to help us make the process as smooth as possible. Customer service deserves 10 stars! Thank you Kernesa, we appreciate you! 😀 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️