priscilla was amazing 5 star forsure !
Great entry. Easy to drop off items.
The new girl is going to work for you . She was efficient , very informative
Helpfull. Explained everything and when I called back she was helpful in reminding me what to do. Thank you.
Priscilla at the Larch Ave location in Tracy was extremely helpful and professional, answered all our questions and concerns.
Priscilla is such an amazing person. She helped me find a unit so fast and walked me thru the process very professionally. If you come here for a locker unit ask for her she will get you right.
Public storage was responsive, competitive and their follow through impeccable. The units were clean, secure and very accessible. Priscilla and Angel were extremely helpful. I would recommend Public Storage to anyone.
Josh or the guy who answered the phone this morning was so rude and unprofessional. He wasn’t answering any questions and got mad that I didn’t want to rent the unit right away. I wanted to think about before I made the decision to rent from here, but the lack of professionalism was so appalling made me say absolutely not. If I could put zero I would
Needed to effect a move out of my apartment and was looking for a storage unit close to my home and something which I could obtain in a relative quick fashion. Public Storage made the entire process quick and easy, and the unit I ended up with was clean and safe. The property manager (Priscilla) was always professional, courteous and attentive. Nothing negative at all to say about my experience with this property.
Purchased an auction unit and was greeted by Priscilla. Awesome customer service and very welcoming. Nice facility and management!
5 stars for Priscilla thank you for assisting me with all questions ! Definitely come store here great management team property is clean and answered all questions an helped me an my mom with the app !!
Pricilla is great, very accommodating. I feel good about storing my items here
Today I spoke to Priscilla at public storage. My husband and I had some questions about our storage and different sizes and what was available. Priscilla was so nice to walk us through step by step what was open and available and what our prices would be. She even showed us a few unit sizes so we can decide on what best suits us. Appreciate the help and dedication to serving customers. Definitely recommend this storage facility as it’s very clean and customer service is great!
Yes! I was packing to leave.the current management,went out of her way to make sure i had what i needed,storage wise,and finance wise,and everything is staying just the same.verry content with new management..
Priscilla was amazing an very helpful service ! Highly recommend to come here to this storage
Helpful staff clean units very accessible also pricing not bad cheapest in town
Always take to to help with a smile!
I had such a fantastic experience with Priscilla in all this time with public storage The customer service I received was truly top-notch. Priscilla was really patient, knowledgeable, and made the whole process so easy every single time I Thank you for making me feel valued as a customer an this is why I will continue to store with you guys when storage is needed ! Keep up the great work work
I started renting here 6-7 months ago starting like many people unexpectedly with more units than i had planned (3). My items have always been safe and access mostly very easy once you figure out the app and (24) hour access guidelines.
I had some hiccups and recently after voicing to local team, things were made more than correct with a helpful adjustment to one of my units.
This prompted my review today as aside from doing stated purpose very well of protecting property, they also extended exceptional service after listening to something that had bothered me and is now resolved. Thank you
Carmen is very helpful and supportive in every situation.
She consistently goes out of her way to assist others and ensure things run smoothly.
Came in today to rent the nice girl In the office that was working two stores assisted me with renting my space thank you Priscilla !!! Good customer service !!
Purchased a unit from reyanne about a month ago now and it was great the unit was clean and everything was just as advertised, went in recently to check on my unit and was greeted by the manager Priscilla and she was very welcoming and knowledgeable thank you ladies!5 stars!
I’ve had my storage there for years and always have a good experience when I need to come by my unit, the staff is amazing anytime I’ve had a question or concern. Thank you Priscilla and destiny!
Went in this past week to public storage in Tracy and spoke to Priscilla about a unit and was greeted with great customer service and a very clean establishment! Happy with our unit!
Public Storage at 400 W Larch Rd stands out as a clean, well-maintained, and secure facility that makes storing your belongings simple and stress-free. The property is organized, easy to access, and gives a strong sense of safety, which is important when trusting a storage location with your valuables. From the moment you arrive, it’s clear the facility is professionally managed and designed with customer convenience in mind.
A big part of that positive experience comes from the exceptional customer service, especially from the front desk associate, Priscilla. She was friendly, knowledgeable, and genuinely helpful throughout the entire process. Whether answering questions or guiding through rental options, she made everything smooth and easy to understand. Her professionalism and welcoming attitude truly elevate the overall experience at this location.
Priscilla provide excellent customer service everything was fast and easy and smiles and kindness
Staff was very friendly and helpful. Made my moving very easy.
Rey and Percilla are amazing! They’re both very personable and I highly recommend coming here :)
Roy was so helpful and informative. I had an issue with my account, and he was very accommodating and knowledgeable.
Thankfully they had a unit here that I very desperately needed. The lady at the front desk this morning was legit a god sent. So helpful and kind it truly was what I needed while having to just get through the process. Idk what they pay her but she deserves to be payed may gold for how helpful she was
I had (3) units here and was satisfied enough at first to leave good review a few days before harassment started. I had very positive interaction with senior staff member at time and thought with all staff.
I usually leave (5) start reviews and No review when dissatisfied but this is an edit.
I acknowledge that I did not read every document when I quickly got up to (3) units, but think I have common sense with storage units usage. I had to quickly empty a house and travel quite a bit for work. During a travel lull in December was trying to downsize to (2) units and took advantage of 24 hour access.
Once I started using this feature, the harassment started. No one saying don’t come late or advising how and when you can stay or not, passive aggressive interactions and warnings.
One day while oil being changed literally next door, I told staff I didn’t have a car for a few hours and might have a lock off. I then was talking to someone about moving some weights for me and wanted to show him an item to make sure he could help move in parking lot vs letting an outsider into storage.
I was then told by staff I had been written up like a detention (we’ve placed a note in your file) for selling stuff. I explained I wasn’t selling anything, was talking to guy about moving gym and sizes when I couldn’t drive to meet them.
I then asked questions about if people were allowed in to help me move since I was not allowed to walk into parking lot holding anything which I carried back to unit btw.
After a few more questions, I was able to figure out what was allowed and not and again explained I was just trying to downsize unit.
Left for 3 weeks in January and was finally able to downsize and get rid of the 24 hour access I was wasting money on and that the local staff seems upset about.
Working on getting down to one unit as want to limit by business here. I kept at 3 stars b/c Public Storage Corporate is very easy to air with, app features usually work and corporate maintains a uniform security at their locations which will keep me from
Permanently scrubbing them from my storage solutions once I finalize my units at this location to zero (or they increase harassment because of this review)
This location is very clean and very friendly. Opening the gate from your phone is so very convenient, I loved it!
Destiny very nice recommend public storage
I was welcomed when I came in. Destiny was very inviting.
Thank you destiny for your help grwar lo Action recomendado fortaleza mayonesa
Thank u destiny for helping with my account info public storage very convenient
Thank you destiny for helping with app
Destiny is a absolute sweetheart
People are great here very accommodating and very nice destiny is amazing thank you public storage for keeping a clean property and well lit
Thank you destiny for helping
Thanks destiny super helpful !!!!
BRIANNA WAS AWESOME, VERY PROFESSIONAL AND OFFERED GREAT CUSTOMER SERVICE ! THANKS BRIANNA
Had a great service from the associate there, Brianna. We booked a 10’ x 20’ unit and came in with the UHaul truck to unload. We found that the space was not enough to unload. Brianna was very very helpful in finding us a 10’ x 30’ space that met our needs. Thanks Brianna!
Briana was super helpful . Sincerely appreciate her help . Only because of her , we rented the storage at this facility . A ton of thanks to her .
Fast, friendly service. I secured a unit, keys, and insurance in about 20 minutes.
Some initial technical problems with the payment and move in date, but great customer support by Brianna.
Note that they require insurance for stored items which they offer through a partner for $15 a month, which comes on top of the prices they are offering - still a good price for the area.
Great customer Service please hire more like her ! Brianna
I appreciate the great customer service I received from Brianna for the rental service for my mother I recommend 10 out of 10
Brianna was so well spoken and really great in helping me out. Thank you so mucho for everything.
Brianna, was brilliant and outstanding customer service. I’m in customer service business and it feels great to see such a wonderful service. Much appreciated!
Professional answered my questions. Smiled
Good service in my time of need. And affordable. Cheapest storage in Tracy and very friendly. I just wish I didn't need storage at all. I hate moving, especially when I'm being forced to do it. It seems like lately I'm always being forced to move. Need anchor at a home. I'm almost ready to give up. Sorry, I'm not looking forward to homelessness.
Nice clean area while also being tucked in the back. Safe secure good open hours as well. No complaints
Brianna was a great help I was going to go some where but her service was extremely good I recommend this place to everyone looking for a storage place
They will raise your rent, even if the market rates are dropping so be prepared to make a call or two because that's what it took for me to get my rent back down to where it was. Which I'm told lasts only 3 months then it goes to ??? To be continued. Total B.S. if you ask me. It's almost like they hedge their bet you'll pay more vs leaving them and the work that involves. I've been there 9 or 10 months at the time of this review.
Great service by Christina, super kind and helpful!
Very helpful and very good customer service from Norma. Good storage units.
She was pleasantly courteous and knowledgeable about the enter workings of the storage unit and company.
Norma was very professional with the service I needed. Truly amazing thank you!
Norma provided us with great customer service!!
Thank you Priscilla for the great customer service !
I've never had a issues with public storage but I will say that there prices are high and keep going up but besides that it's a great location gate hours are very decent and security is 100%
Norma was super great customer service
Norma provided great customer service. Thanks again
Always friendly and helpful
Norma is killing it over here. I went to the other storage units in the Tracy area and they were just aight. But Norma, oh that wonderful Norma, had the customer service skills that kept me there. She was extremely helpful and super friendly. I ended up getting my unit mainly due to her. Keep shredding it Norma, you’re the best!
Five star/Five star
3 locations & 4 phone calls hands down. nice women, looking to help
Excellent customer service. Pricilla is very resourceful and professional. I would definitely recommend my friends and family to the Public Storage location in Tracy.
We went to Public storage and this nice lady Norma attended us and was very helpful with her service and would like to appreciate her service and recommend her to other clients
Thanks to Priscilla making my storage experience quick and easy
Never anwser phone. No employees onsite
Rude employees, for some reason keep calling my phone I’ve never been a customer of theirs. I’ve answered multiple times and told them they have the wrong number and requested for them to stop calling, and CARMEN said “no we’re going to keep calling you until your number is out of the system!” And I said then “remove it from the system” and she said no and hung up. When I called back my calls were purposely forwarded.
Mmm Hello TCPA.
Not the lady who works the front desk but the manager is NOT a good person and I recommend you take your business else where. He is not understanding and will not work with you. Just go some where else. Trust me when I say this.
Tiffany was awesome she helps with my reservation. Highly recommended
Thankyou for your help priscilla your awesome ! Rented today because of you !
This location on w larch in tracy needs to be closed down!! There is no
One ever ever here!!
I can’t ever pay my bill I’ve come here multiple times and there’s a car outside but no employee but online it says they are open?? So then where is everyone ? Even when they had a Singh up that they were on “lunch” they would not be there at the time they were suppose to come back someone in this location is doing some serious time card fraud
Great customer service from the ladies in the office!
Priscillaa was very helpful with my device an made this painless an so good with her service you go girl ! This was easy because of you thank you thank you ! Got my unit !
Priscilla was amazing customer service thankyou! Got my space today !thankyou for your help
She was great thanks for the help Priscilla you were awesome!
Priscilla helped me gave me great service and was very helpful. Overall had a wonderful experience at this facility.
good staff the best service I recommend it in all security ask for priscila is a good person
Priscilla was very helpful and amazing. She answered all of my questions, and showed me around my unit. She took her time and explained everything very clearly. She was very polite and professional. 5 stars is not enough, she deserves 10. Thank you so much Priscilla 😇
I had a wonderful experience with Priscilla today. She was very knowledgeable and friendly and I really liked the facility.
Good customer service
Thank you