Public Storage Self-Storage Units at 12299 Saratoga Sunnyvale Rd, Saratoga, CA

I am so fortunate to work with Rochelle, property manager at PS Saratoga! I was so nervous about having my possessions in a storage facility, but Rochelle has made me feel comfortable, relaxed, and given me peace of mind. She answers all questions I have (many), responds promptly to any voicemail, and helps me with all concerns. She's very good at making sure the facility is clean, well maintained, and 100% secure. I wouldn't store my stuff here if I felt otherwise. I was really nervous, but am much more calm now. Rochelle is responsible, very friendly, and PS is VERY lucky to have her. I've seen many unreliable storage managers who didn't seem to care or take pride in their work. Rochelle does, and that matters! Thanks so much, Rochelle.. for making me feel safe and secure! And Jennifer, too. She's also fabulous. James is also top notch. You can't get any better than the three of them! I do have one big issue though.. Why is there no second level of security at the elevator here? Most PS facilities have a second level of security. Saratoga doesn't. Please please get this fixed. This has nothing to do with the property managers (it is NOT Rochelle's fault nor her responsibility), but PS corporate. The elevator keypad doesn't work. I don't like how this location, even being in Saratoga, doesn't have another code box to access units. Corporate is impossible to reach and this is a big deal.

Jennifer helped me get a better deal than I expected. She was very helpful in guiding me with the mobile app setup as well. Ask for Jennifer, she’s great!

Jennifer was AWESOME!!! I came in to check my reservation and she notice that my monthly payment was not as I thought it would be. Well she went work doing this and that and there was a Memorial Day special going on and SAVED ME A LOT OF MONEY . She helped me set everything up on my phone and walked me through the e-rental while I was in the office with great patience. She helped me download the Public Storage app we set it up with automatic payments . SHE WENT ABOVE AND BEYOND, ASK FOR JENNIFER SHE IS THE BEST!!!!

Jennifer did a terrific job reserving a storage space for a small car for us. She was very helpful and supportive. If we need a storage space for any reason in the future I would definitely rent the space from her.

Easy access and clean facility

Dianna was so helpful ,,,explained everything perfect

This is very good choice in storage and the staff is helpful and they work hard. Hanna is awesome! Five star customer service! Thank you for hiring good people that make it a good experience for your customers

Came into office to pay my storage bill. Jennifer showed me new Feature Down Load Public Storage App on my cellphone & patiently showed me how to set up account & Test Gate code on App. Now I can get in & out on property faster. She put in Rent Rate Decrease to Lower my Rent on 2 units. Beyond Grateful & got Best Public Storage Experience. Come By See Jennifer help u Rent storage unit or Buy Moving Supplies.

Came to the saratoga location to rent multiple spaces and met Rochelle. She is awesome and had all the information i needed where all other facilites were super confusing. She made my day super easy. Aewsome awesome awesome. Definately the best help hands down!! However the company of public storage keeps making huge rent increases lately..... I complained about it and they raised it more!

Jennifer is a ROCK STAR! My partner and I had just clearing out my storage unit from the Los Gatos location and were getting set to move it into this location. Jennifer asked me why I had 2 units (turns out I forgot one small thing to fully vacate the LG unit), & when I explained that her location is much closer to our home & also less expensive, she explained that there are options I can take in a year if my rent goes up again. In addition to my partner and me, she was also assisting an elderly gentleman & another couple. All of us were moving our stuff into the same building so we all got to really know each other well! She was all by herself, but she handled all of our needs with grace & humor. Amazing customer service & the facilities are clean & well kept

Maria was very helpful and perfect 1000% today Maria helps me switch units perfect with her service is wonderful I have the Storage that I am happy with and I’m gonna enjoy it I’m gonna stay with Public Storage because of Maria forever!!!

Jennifer was amazing with my public storage experience! She was extremely nice, knowledgeable, and showed me around the units. She was able to clearly explain everything for me, as this is my first time using a storage unit. I came right before closing but my unit was too small and she went above and beyond, helping me with all the options for this location and other locations as well, ultimately helping me secure the perfect spot. She stayed after hours to help me out with getting the right spot at another location and refunded my original unit. Highly recommend this location and company. Thanks Jennifer for making my storage experience fantastic! 10 stars for Jennifer!!

Very courteous and helpful

Excellent place to secure your belonging, I had use it for two years, and everything are fine. Great stuff, help me to solve a lot problem, save a lot of time. Highly recommended.

Adil was very professional and knowledgeable and this knowledge convinced me to go with a larger unit which I'm very pleased about. Thank you public storage

I've rented 3 units here and my experiences have always been super positive. Especially Lindsey who proactively fixed a billing problem for me without me even having to report it! Thank you Lindsey!!

I have been renting a storage unit from Publick Storage (PS) in Saratoga for 5 years since moving back from abroad, and have been very satisfied with its service and its facilities. Last Friday, I went into the office looking to transfer to a different sized unit to accommodate a slifht change in lifestyle. Lindsay was there and she provided excellent service, helping me choose and decide on a unit that just fit my need. Lindsay was friendly and courteous and she knows her business well. It was a very pleasant experience.

Jennifer did a fabulous job for me it has taken a few days for me to meet some with here, she was here when I came and within five minutes everything had been accomplished that I needed, 10 stars!

Rochelle and Lindsey were such a huge help! Above and beyond what you could ever ask or expect!!

Thank you so much for all the help that you have given us. Rochelle and Lindsey you give great customer service and deserve more than 5 stars

I wanted to give Rochelle and Lindsey a shout out for being at Stewart location and helping us with our needs. They were professional and helped us with the issues regarding our unit. Thank you guys

I just want to thank for Rochelle and Lindsey helping me and my fiancé transfer units to a better location at another property. They were quick and efficient and appreciate them

Shereice is awesome. Best customer service ever Glad she was able to help me

Hi, Just want to say thanks to James who helped me with all my storage issues. He was patient and helpful. Definitely someone you can count on!

This is a really nice facility. It is clean and well run with coded security entrance and exit gates. I worked with the property manager, Rochelle, who is super nice and accommodating. She explained everything I needed to know thoroughly and patiently so the whole process was seamless. I needed to wait a couple of months for an interior unit to become available to store my books so she put me on the waiting list. As soon as a unit became available, Rochelle called me as promised and the booking was handled quickly and smoothly. I couldn't be happier, which is an odd thing to say about a storage facility but Rochelle makes this place special.

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Rochelle was great!

Rochelle the manager is very nice and helpful.

My experience with Public Storage has always been a pleasure. The property manager, Rochelle, has been my main point of contact here when paying my storage & many other things. She always has such a positive outlook on work & takes the time to ask me how my day is going every time I go there. She is a great addition to your company & I truly value our talks when I come into there for moving boxes or to pay my storage. She is super knowledgeable about the company & has always been a pleasure to interact with. Thank you for your dedication to the company as well as how you strive to assist me, as well as everyone I have seen you encounter.

Rochelle is one of the most patient and thoughtful associates I have had the pleasure to encounter with during my limited times there. She has been able to help me with my move as well as giving me valuable information that helped me transfer my things to this location from my previous one in another city, something that felt so stressful and inconvenient to me, she was able to break down in simple steps that took a lot of my stress away. Thank you for your hard work and attention to detail, it is invaluable.

This is a great facility. Easy to access, clean and well staffed. The property manager, Rochelle is quick to respond when I leave a message and she always pleasant and helpful. Thank you for the wonderful customer service.

Very helpful! Move in was seamless. James was awesome! Thanks so much!

Rochelle, the manager, is amazing. She's a clear and kind communicator and very quick to show us our options and explain the differences. I immediately rented exactly what I wanted - only 5 min from my house - and I couldn't be happier. Thank you Rochelle!

Outstanding! Both James and Rochelle helped us with finding the right size and price for our needs. Very friendly, helpful fast....!

James went above and beyond when I accidentally paid my rent late and waived the late fee and helped me keep a lower rate for my unit great service and very friendly.

James saved me $137! Awesome customer service by James & Rochelle. I recommend this place

Super well organized and cared for. The units are very well maintained and the whole facility is easy to access but secure and safe. Would highly recommend if you have too much stuff!

Rochelle was. Great help

We have been so happy with having a unit here. Rochelle has been amazingly helpful and supportive. It’s a weird time to be packing up your life and having never had a storage unit we had no clue about how to go about it. Rochelle has been so patient with our endless questions and is always so willing to help in any way. We know our precious stuff will be safe while it’s there and that it is a huge relief to us. Very grateful!

I used to store my belongings at this PS location for a long time. Rochelle is the BEST property manager. She's attentive, respectful, and does her job accurately. James is also so helpful and pleasant. That being said, I have serious concerns about this location. For starters, why is there no elevator security to obtain access to your floor? The sign is there, but there's no added security measure. Anyone can gain access to the floors. I've reported this to corporate, too. I'm really concerned with this. This location is in very safe Saratoga. However, anything can happen these days anywhere. I want more security here. The security needs to be better in regards to the elevator access. I don't hold Rochelle or James accountable at all. They do an incredible job, and go above and beyond! I've reported this issue to Public Storage corporate and will continue to do so until resolved. It's usually very quiet here, but sometimes I see random people and kids on the property. Therefore, added elevator security is a necessity. Rochelle and James are wonderful. The site is clean, well maintained, and safe. I'm happy to give 4 stars, but I just wish this one safety concern was reviewed. Anyone can gain access to the floors. Besides that one thing, this location is fabulous and I've had no problems.

Made considerations for us and helped us with issues

Amazingly easily thanks to Rachel

Rochelle was the best!! She helped us out so much with all of our storage needs and things were so efficient and easy! Definitely would recommend this location! Great ease of access and great service to match!

Rochelle is the best manager out there. made our storage experience easy and streamlined! super professional and efficient- we appreciate it!

Best storage experience we've had! Rochelle helped us out so much and made our experience so easy! Definitely would recommend!

Super clean, safe, convenient, friendly service. Our favorite storage facility in the valley.

Easy peasy! Using your phone to open the gate.

Rochelle is an incredible property manager. It’s been a pleasure working with her for the last five years. Always available, helpful and responsive and the grounds are always clean and safe. If you’re looking for a great place to store your items don’t hesitate to reserve a storage unit at the Saratoga location.

Helped on a last minute move. Great manager!

Rochelle, property manager on site, saved my day - I came in with urgent need of spaces and she was able to help me out without any problems. Great experience overall and I would recommend to my friends and family!

Monty was a great help a few years back! Great customer service here, great place to store your things.

Rochelle as a property manager is very professional and helps out a lot with customer service. The property is a good location safe and well maintained. I was glad she mentioned the Public Storage App. Now it makes it easier to access my space when I'm in a hurry. Thank you Rochelle for all the hard work.

Rochelle at the Saratoga office was very helpful. 5 stars!!!

Yesterday I added another unit with the tremendous help from Rochelle at the front office. We are so happy that we were able to secure this new unit. I would highly recommend others to rent at this Public Storage location.

Very neatly maintained. Moving dolly available in the office. Secured with a pin code entry and exit. Overall good price and great experience.

Rochelle was very professional and kind. Knew exactly how to help us with options that fit our needs. Thank you!

The manager Rochelle is nice and professional. She keeps the site super clean and like new. She gives good advices and does not rush customers making decision. 5 star review. We signed the contract after the meeting/visit with her.

Excellent place, amazing service. Rochelle was efficient, professional, and superb service! Highly recommend for anyone with storage needs.

Rochelle was very helpful with determining the best appropriate space to accomodate my needs. Professional courteous service and a quick and easy process, which exceeded my expectations.

James has been super helpful and comprehensive in taking care of my needs, especially for a newby like me using PS for first time. I've also like this facility a lot as it's very clean and spacious. We had no problems moving in our 96" mirror up the elevator and through the corridors.

Rochelle was very receptive to my requirements. She found the right size and right location for my storage . Excellent service.

They don't do a whole lot but they kept raising the price they didn't help me move it in they didn't help me move it out

This is amazing place to rent a unit. Rochelle is a wonderful manager and really helpful.

Stress-free and no hassle for my storage needs!

Was told one amount this is what is due then boom all these other charges apear before I can pay the amount told by a deadline Given On a different note This is my review for rochelle 5 stars above ! Thank you

Monty and Rochelle were very helpful and pleasant to talk with. Monty showed me my storage unit and Rochelle explained the unit and different costs. I think my only minor issue was the explanation could have been more clear, however it may have been that I was just not understanding as well. Rochelle even helped me when I lost my gate code and let my wife out when we could not get out.

Rochelle is amazing! She is helpful and outgoing! She is always happy to answer any of my questions with my account even if I call her multiple times. Thank you Rochelle!

James from the front office is super helpful and friendly. He helped me with a last minute move by delivering the dolly to the back building even when there was only 15 mins left on his shift.

Rochelle has been an outstanding manager who keeps the place clean and running smooth. I recommend this location. Ive had no trouble here whatsoever.

Rochelle was a great help in finding and renting a storage for my dad. It was quick and easy and we love the location. It's very clean and nice. Thank u for the help

Rochelle was incredibly helpful from the moment we arrived until we left. Great customer service all around!! :)

Super friendly and professional customer service. Rochelle was great!

My experience transferring from the Cupertino location to Saratoga has been great. rochelle helped us get two great units that work for our schools needs. The place is very clean and nice. Rochelle has been great to talk

Hi Rochelle, Thank you for your continued great service. Any questions I've had were answered promptly and precise!

Rochelle helped me with my storage,and it was perfect!

Rochelle helped me when we first rented our storage, we loved her customer service. She was patient and answered all our questions. Additionally, the storage unit is always clean, well lite and organized. It the best public storage location we have rented.

Rachelle was very friendly and efficient in processing my rental request. With limited inventory, sh was able to provide me with the perfect option for my need.

Due to a renovation project at one Cupertino location, I had to move and decided to stick with Public Storage by moving to the Cupertino location on Sunnyvale Saratoga. Cassandra at the corporate call center and Rochelle at the Sunnyvale Saratoga location made the administrative part of the move seamless and easy!

Rochelle was great. It was wonderful and pleasant. The process was hard but thanks to management they made it easy after running around for 3 to 4 hours.

ABSOLUTELY LOVE THIS PUBLIC STORAGE FACILITY!!! - 1st good impression as I entered parking lot! Noticed NEW front office building...Clean spotless facility! New SECURITY ACCESS GATE SYSTEM! 'SMILE'...your being video recorded 24x7!!! - COVID-19 protocols definitely in effect! - Check in process very smooth. - Guided tour to rented unit revealed stealthy NEW SECURITY CAMERAS throughout storage complex in locations, areas, and 'spot's you don't expect! - Overall experience was 5-star! Hint: Rochell secured the 5-STAR rating!!!

Rochelle has all the skills, talents and abilities to manage her property in a way that it should be the Taj Mahal of Public Storage if it isn't considered that already. She's so well organized and is a great decorator, you'll see that the moment you walk into her office/store as to the way everything is so properly arranged and displayed. In fact the whole property and all the buildings and restroom are always squeaky clean. As for her demeanor she's always in a good mood, always genuously happy and eager to please, she always treats people the way she would want to be treated. She truly cares for everybody. Public Storage is truly blessed to have her on their team. Kudos also to Monty, another great person to work with, he too is also always happy, I guess happiness is contagious working there. : )

Rochelle and James were a great help. The eventual process was so easy and they ensure we had all the help when it came to accessing our space. Very efficient and the customer service was above and beyond

All good! Rochelle was great helping with my storage. Very efficient and clean

Rochelle is very helpful & understanding.Easy to work with

As others have said, Rachelle is extremely professional, helpful and patient. Keep calm and carry on must be her motto!

Great service by Rochelle. Very friendly with amazing expertise. Very professional with a lot of patience. Rochelle is such a hard worker and im thankful for her buisness.

Excellent!!! Perfect!!!! Rochelle and Monte

New Review 2020. Rochelle is the Best, I give 5 STARS to their Team and Everyone in the office, especially Monty! He is a perfect Customer Service Representative and helps me with every good decision I make for my business storage unit! This public storage recently updated their property landscape and made it very appealing, nice new painting, bushes sustainable and friendly curb appeal and new interior painting and updates to the lighting and inside the manager's office too! I'm very impressed and I appreciate their care, attention, hard work and support! I am grateful to have my items in this storage space, I have a business unit here. I have been here a very very long time and receive the Best Customer Service and Support. I can share and speak with them about my business too. Very helpful and supportive. Thank you so much, Leslie Butlar

Rochelle is a rockstar!! She is a hardworking professional, always ready to help, whatever she can to help & get stuff done! Above and beyond & genuinely cheerfully!!

Rochelle was great. Thanks for the promo

Clean properly

It’s a convenient place to store and it’s clean . Rochelle and Monty are very helpful and also rented to my brother. Thank you so much for the great experience

Needed some help with my unit today. Rachelle was was very kind and willing to help fix the issue!!

Rachelle was super helpful when the door to our storage unit wasn’t working properly. Friendly & funny & all around great service!

The service was excellent. The location was perfect . Courteous service and i couldnt have found a better place. The rental price was very good and didnt have to wait for a unit to be available and got a unit right away. The upgrades to the property has brighten up the place and the floors are really shiny now and lights are motion sensored. Rochelle and monty helped make the process easy. Thank you

Rochelle is a out standing manager! The property is maintained perfectly, well organized and she is willing to help. One of the top storages I had the opportunity to utilize.

Great storage , very clean, ac works well! I have been to all kind of storages and Rochelle was really kind and helped with everything in need instantly.

Rochelle was a great manager to deal with, easy to work with, willing to come back!

Rochelle is a phenomenal person. Great to work with. Was extremely helpful. She's a star! Property looks amazing. Very bright. Units are cleaned up and convenience. Overall happy to work with this public storage.

Rochelle was absolutely a joy to work with her. Her personality was infectious and amazing. As a General Manager for HYATT Hotels, I would love to clone her and have her on my team. I dropped by the day before I leased a unit, to check out the place and see how it operates and notice Rochelle outside sweeping and smilingly at her customers. What a gem she is. What a keeper! Thank you Rochelle!!!! Keep crushing it!

Renting the unit was great. Easy access the times are good and we try not to make noise at 6am but it works. I like the newly remodeled office and the upgrades made. Rochelle and Jason were a help with vacating our space. Fast easy and efficient.

Rochelle, the manager was friendly, efficient, and even gave me some tips on how I could sign up online for the best price. Great service!

Came in to pay my bill and Monte was helpful and kind.

Property is clean and maintained. New paint job looks great.

Rochelle was great. Been seeing her work veery hard keeping the place clean during the remodel and upgrades of the property and it looks great. Thank you for all the help

Great friendly service, Russell was super helpful and funny. It's also way more convenient now that they've gone paperless.

Clean place. Easy to find.

This public storage is clean, safe, secured and staffed by responsible managers. They are also upgrading the storages. Definitely recommend if you want to need extra space to store your stuff.

Rochelle was thoroughly professional, attentive, knowledgeable, and efficient. She is going places. She knows her job and it shows. I rarely run into a person with her communication skills. She takes pride in her service. She is top shelf. I would invest in her any day of the week on any level.

Rochelle did great job of orienting and shiwing things ! Great job !! Recommend it to others !!

Rochelle and Monte got me into huge outdoor unit in less than 20min, even drove me out in their golf cart to instal my lock, awesome service and friendly staff!

Rochelle is such a pleasure. She is very kind and nice and helped me with my move in. She's knowledgeable on the size that I needed and made sure I was taken care of. Make sure to rent at this property you won't regret

Rochelle is doing her job in a very professional manner.

Rochelle was an excellent help and provided all great information. I will be moving my things from a facility in San Jose to this location. She is excellent and I'm only moving because she provided excellent customer service.

Rochelle is a great property manager. We currently have two spaces at this property and she always helps us with our storage needs. The property is always clean and she’s very friendly. Thank you for helping me with my storage needs. Will recommend this place to my friends and family. You guys did a good job by having her here.

Rochelle friendly and professional

I was soooo impressed with the customer service. Rochelle went above and beyond to help me get my questions answered and help I needed i wish I could give 10 Stars

I had a storage unit for 5 years and Monty always offered friendly, helpful and professional service. Would recommend this Public Storage for service and safety based on my experience.

The service I received here was excellent. Rachelle and her staff always answered my phone calls promptly. They take time to explain and show us available units. When an estimator did not properly locked the unit, I got a call the next day to warn me to come back and lock the unit. The staff are really responsible. I also had to contact Bianka, the district manager who was very professional and resolved my problems thoroughly ,efficiently and in a timely manner.

Rochelle is so helpful and professional. Great facility, clean, great storage space. Thanks, Kandy

Rochelle was so kind and helpful! The storage unit and building was so clean and the process was easy. Would definitely recommend this Public Storage especially with Rochelle.

I'm for a first time to rent a space. Rochelle explained me everything, showed the space and helped me to create the internet account and contract. Easy.

Rochelle is absolutely wonderful. She is incredibly helpful, and so knowledgeable about services offered and knowing where everything is. She is also very nice and friendly to talk too. It’s great to when we come to pay we see her at the front desk :)

Rochelle was very spot on. she answered all my questions and it was a smooth transition when vavating. great customer service

Rochelle and Monty are fabulous. They made the transfer process a breeze even when I was in a hurry. They helped me save money by finding the right space. Thanks for all your help

Rochelle and Monty are great. They make the payment process easy and the property is always clean. Thank you i always enjoy coming in and visiting. The new gate system is so easy i like it

Rochelle helped me with a storage unit. It was my first time and she explained it very good. She was quick and showed me how to access my space and the times are good

Rochelle and other staff are very professional and efficient in helping me check out the unit options and set up the renting procedure. They are very patient and explaining all the details I need to know during the transection. I would recommend this service highly.

Rochelle and Monty were great. they helped us with our 1st rental and I love this location. I will definitely recommend this facility. It’s clean and they work hard and efficiently

Very clean. And very professional.

Came to make a payment and it was fast and easy. Rochelle and Monty are such a pleasure to come and see very polite and the conversations are great. Thank you for such a great staff

Excellent service, manager Rochelle is always very pleasant and friendly, and facility is very secure, I feel very comfortable storing my possession here.

Rochelle was amazing! We were new to storage facilities, and Richelle helped us out by explaining everything with a super friendly yet very efficient manner. Not only did she take us on a tour and later lend us a cart, but she also helped us get a great rate. I highly recommend Public Storage on Saratoga Sunnyvale!

Rochelle was awesome helping us with our move out. The process was fast and easy and works very hard to help us. Thanks Rochelle will defiantly come back if we need a storage

Well, I left the state a few days ago. I used this location for a few months and it was GREAT! The move out was so smooth, too. Rochelle was there waiting for me at the exact time I requested to finish out my tenure here and make sure my unit was clear. She answered ALL my questions and was very knowledgeable and professional. Thanks again!

Rochelle is a great help with our vacate. She has been a pleasure to work with and would recommend her services to anyone looking to store their items. Rochelle deserves more than 5 stars.

Top notch service. Rochelle provided us with perfect service. I had to be at work within an hour and she completed our transaction in time. The computer even crashed and still I had time to spare. She explained everything thoroughly and even personally called me to fix my lock because I didn't lock it properly. If I could give more stars I would.

Rochelle was a wonderful facilitator and made it all so easy. She was efficient, courteous and the consummate professional.

Rochelle is so friendly and helpful! she has helped me with several units, etc. and always with a smile and lots of great help! :)

Rochelle has been extremely helpful throughout the recent years that we’ve had our storage unit here. The whole staff has been great with my family and I, but with Rochelle, we’re all on a first name basis and she makes sure we’re well taken care of!

Rochelle and Z were greatshe helped make my payment experience fast and good. They also go paperless which is a good option as well. Thanks the help

I haven't actually used my new storage unit yet, but I was quite impressed with how streamlined the sign-up procedures were. Rochelle was quite knowledgeable and was extremely helpful in answering all my questions.

Very helpful and informative

Excellent service from Zenon. Facility is clean and in the perfect location. I can always trust Public Storage

Rochelle is awesome! She's super helpful, and got me set up quickly and hassle free! Thanks!

I was only storing furniture for 25 days, and the manager treated me like one of his best customers. I've recommended it to two other people I know that have short term storage needs. It was a very good experience.

Excellent customer service. Monty was very helpful and informative.

Rochelle helped me with my storage needs. I’m a returning customer and she made the move easy and pleasant. Very patient and was willing to stay open a little later than the time to help us the best she could. This place is very good. Thank you

Rochelle is a very good manager. Helped us find the best units and showed us multiple ones and was very patient. Thank you

My girlfriend and just enrolled at Public Storage Saratoga and was shown the facilty by the property manager Rochelle. She showed us our unit and was very courteous along the way. She made sure to explain everything we were signing and was very pleasant to work with. If you’re looking for a clean property, safe facility and friendly staff, this is the place to go!

Giving a shoutout for Rochelle & June! They were both very helpful & friendly towards helping my sister get set up.

Rochelle was so friendly and helpful, made this experience a breeze!

Rochelle was super professional and had a great sense of humor. She made the experience of renting a storage unit both painless and fun. The property is clean and well maintained, the elevators are fast. It's a great place to put your stuff.

Great service from Rochelle on moving to a larger unit. Thanks! Also great service from Monty on initial setup.

Rochelle, I was so helpful! She was at lunch when we got here and came back early so not to make us wait! Great customer service!! Thanks, Rochelle!

Rochelle was a great property manager and help me with my unit it was very easy and the price was good for down floor unit

Great location ! Property was nice and well maintained. Staff is awesome definitely recommend.

Monty is the kindest person I've ever had the pleasure of doing business with.

The person working there when I was there. Was always gone, coming and going. I couldn't understand how they have a job waited 30min outside for the worker 2 different times, crazy.

No one in the office been there countless times.

Excellent customer service by Rochelle. Knowledgable and friendly.

Great experience with Rochelle whose expertise helped us breeze through the sign-up process

Jason provided excellent setup service. Answered all questions, had good knowledge. Was able to show me where everything he said was backed up in the rental agreement. I had a reservation made online, and the system got a detail wrong. When I showed Jason, he was able to fix it. Overall, a good experience.

Michele was very helpful and friendly. I needed two large storage spaces, and one small one, for a very stressful move. She made the experience much less hectic than I could have hoped for. Thanks so much!

Don’t bother trying to rent a unit here. Took my lunch from work to show up for my 4 o’clock appointment, showed up at 3:40 and there’s a sign on the door saying manager will be back at 4:05. So I wait until 4:15, still no one is here. What a waste of my time, now I have to spend even more time looking for another storage place because clearly this place is unprofessional and unreliable. Terrible.

Monty and Rochelle are great friendly people and were very helpful and informative!

Rochelle showed us the unit and got our rental setup quickly and efficiently

Public Storage, where do i start? For starters i had two units, one in two different states. I must say, the one thing that they’re consistent with is poor customer service throughout the entire company ( no matter the state). Let’s start with the one in NY, they raised your rate without giving notice. As far as cleanliness, they were ok. Now as for the location in Randallstown Maryland (9201 Liberty rd Randallstown MD 21133). My experience was BEYOND poor! The customer servi...ce was poor, which i was used to by now, but let’s talk about the condition of my furniture when i went to move them out. They were filled with spiderweb, mice droppings and somethings were molded. The thing that takes the cake however is the dead mouse that was found in my sofa. The mouse looked like it was dead for a while and started drying up. The bottom of the sofa was bitten up ( all which i have pictures of). When i saw this, i contacted the storage location and was told that my insurance that i had through them( public Storage) would cover it. We contacted the insurance company named Sedgwick to start a claim. We opened a claim and was told that someone will contact us within two days, which they did. However the contact (email) that i received, stated that the insurance company( Sedgwick) only covers up to $250 and there’s a $100 deductible. Which wasn’t what i signed up for when i originally signed the contract. Public storage is a rip-off! They don’t pro rate any fees. They are very inconvenient except for when they’re signing you up. At this point i just see the ENTIRE company as fraudulent. I WILL NEVER USE THEM AGAIN. I would rather ask a homeless person to take care of my things, and have a better chance of me getting it back in better condition, than i did with public storage. See more

Rochelle is super helpful in terms of walk through the process and provide all details I need. Very happy with my first time storage rental experience!

It was easy to reserve and rent storage. Both Monty and Rochelle were great in helping choose the right storage unit. Will recommend friends and family to get their storage needs done here.

Great friendly service with excellent knowledge. The facility is clean and safe for my belongings. Rochelle and Month have awsome customer service. Top Notch. Our family members also use this location as well.

Quick and easy.

Rochelle was very personable and friendly. Great employee!!

Nice location. Good staff.

they have nice promotions of $1 first month but once you get there you add insurance, locker prices and so on , its not that cheap anymore. Then the cheaper storage you were looking has probably a bad location and you want a better one of the same size but obviously you add a few $$. Overall without the price thing it's great.

服务好

I always come pay my bill at this location. Victoria is always so helpful and sweet. Thanks for always being helpful and friendly

I have used this location off and on for various storage needs and always found it to be one of the better values for the market. Easy yet secure access, always clean, and carts handy; elevator access to upper floors. The staff has always been very friendly and responsive to any queries about availability of units and procedures. Easy to pay rent in person or online.

Love this place! Paid my bill at this location because I was in the area and ran into Victoria there! This location is very beautiful and in a very nice location. Thank you Victoria and Stephan for the great service.

Manager very helpful

Had a few questions and came by the office, Aranza was very helpful and friendly. Ask for her when you come in, she's very knowledgeable about the storage complex.

Love this place where opens in Christmas Eve. Aranza is helpful and makes all the check-out process much easier. Nice service and friendly. Her smile is the best Christmas gift this year. Thanks again.

I would just like to say that Daisha was absolutely amazing! And I would definitely recommend this storage facility to all my friends and family.

Daisha was very helpful in helping me transfer into another unit. 5 stars! Would recommend for anyone!

Daisha has great customer service. 5 stars!

Daisha and Stephen were great help! They showed me how to get the best items for my space! I am now leaving and would recommend their customer service to anyone!

We worked with Daisha to secure a unit and she was ABSOLUTELY AMAZING!!! She was incredibly helpful with explaining the various options available as well as what we would work best for our needs. We never felt pressured to buy or sign up for anything; instead, her exemplary customer service made us feel more informed and safer knowing that our goods were being cared for by the staff here. If you have any questions or concerns, we highly recommend coming down and speaking with Daisha - THANKS FOR ALL YOUR HELP, DAISHA :)

It's cool they're cool

Daisha was so helpful and knowledgeable. She answered all my questions and helped me choose the right deal for the kind of boxes I needed. Amazing customer service!

Daisha is super helpful and kind.

Working with this location has been wonderful. Victoria worked with us willingly overtime to accommodate our needs! She provided us a great service and xxcellent advices. She worked hard to get us just what we needed. We were completely satisfied with the process and the results This is a great facility to work with (and well located)!

Victoria is very professional with a great personality. She answered all my questions and made everything easy. If your looking to rent you should go see Victoria at this property.

Never rented a storage before but Victoria was really helpful. She had me leaving prepared. I got boxes, tape, rope, damp check, I dont know if ill need it all but its better to have it than to need it. If your lookin to rent you should go se Victoria shes coo.

Victoria is very friendly and very professional.

Daisha and Victoria are great! They're very flexible and accommodating to special request. Customer for 15 years at the location. The location rocks! Redwood trees, running stream behind. Super clean, great security. Have 2 units.

This location came highly recomended by a close friend that said he got the Best service ever!!! Needless to say he was right! If your looking for a storage unit you need to go see Victoria at Saratoga she is awesome!!

Victoria is super awesome and really informative. She keeps her property very well maintained and pretty spotless. What more can i say shes amazing!

I would just like to say thank you to victoria for being so patient and so kind with all of my storage $200 later and 50 extra large boxes I.am set for my big move. Thank you for all your help .

Customer service at this location is exceptional. Victoria is very pleasant and knowledgeable. She was very patient in helping figure out the best unit for my needs. Thank you so much for all your help.

Went in to buy a few boxes and walked out with 50 boxes, 3 rolls of tape, and no shoes!!! Victoria is a great salesman with great customer service.. 👏👏 Go see her for all your sorage needs but don't forget your wallet lol

This place is awesome. Victoria was so helpful, the location is very safe, well maintained, and the staff are friendly. The space is clean, a great deal, and perfectly suited for my needs. If you're looking for storage solutions this is the place!!!

Victoria knows how to win a customer..

If your looking to rent a storage unit, you should definitely do it here! Victoria is great and makes the whole process super easy!!

I wanted to share something cool. I told Victoria I was going to be storing a lot of shoes, some antique photographs, and some precious items. She had some really great ideas on how to pack my shoes. I already had clear bins and originally I was going to use some newspaper to place on top of my shoes. She said that I was better off getting some packing paper because newspaper print bleeds out. She then let me know that I absolutely needed a damp check. She said that not only will it collect moisture and humidity, but it will keep my shoes preserved, fresh, and moisture free. Victoria is attentive and very professional. Stop by and see Victoria my new fellow sneaker head.

A few weeks ago I came in and talked to Victoria about getting file boxes. I wanted 50 and she only had 25. Yesterday she called me and let me know that she went and picked up 25 more file boxes for me. Victoria displayed outstanding customer service. She went out of her way to make sure that my needs were taken care of. Thank you for being awesome! I'll be back in a few weeks to pick up more file boxes!

Facility is really clean and well maintained. Victoria is super friendly, sweet, and knowledgable. Always has a big smile on her face. It's quite refreshing to see a happy face when I walk in once a month to drop a payment off.

Daisha was very helpful and efficient.

Facility is very well maintained. Victoria is very professional and polite.

Victoria gives great customer service and really makes getting a storage unit easy. Go see Victoria tell her I sent you lol

Victoria was the best customer service employee has great smile and very professional. 😉

If your looking for a place to rent a storage unit, I highly recommend doing it at this property. Victoria has great customer service and does a great job of getting you what you need and she'll have you feeling awesome about the choice you make.

I came in to get a few boxes because im slowly packing stuff up for a big move out. Victoria suggested i get a storage pack which had a different variety of boxes and some tape considering the stuff i mentioned that i was packing. I came in overwhelmed and left relieved because i saved money and had a great experience with Victoria. Ill be back for more boxes in a few weeks and look forward to seeing her.

Rochelle was outstanding and very professional. She helped us tremendously with my move in and was very knowledgeable about facility and knew exactly what we needed...I also would like to add, the cleanliness of her facility. Thank You Rochelle.. I'm recommending my friends and relatives to her..

Rochelle was great, very helpful and efficient.

The acting manager Rochelle was very kind and helpful , patience and dedicated to help me investigate a water spot on my unit . Their existing manager Lou is also very friendly. I like this site. The other relief, Russel is another cheerful guy . What's more can you ask for on new year eve when you need help and they are always there with a smile ^_^ Glad that your management hired people -friendly person ^_^ keep it up !

Property is very clean and Victoria made my move out very easy. Shes pretty amazing.

Very helpful staff! Mikey was incredibly helpful, very patient, and answered all of our questions perfectly!

Lou was great!, Very helpful and friendly. If you stop in make sure you ask for Lou.

Great service

Saratoga is a great facility. Victoria is very sweet and helpful

Wanted to offer a quick review, I've been renting a unit for my company, at this location. I find it to be clean, and well managed. Lou, the property manager, is very professional and helpful. My only suggestion, would be the addition of a couple more carts, as they always seem to in use.

This place is a great place to store

Just want to make note of how helpful, and professional Lou, the property manager was when I was looking to rent a storage unit. I would recommend Lou and this property, if you have storage needs.

I worked with Lou to determine the right size storage unit to rent. He gave me very helpful advice on to most efficiently use the space. Monty also helped me to finalize the reservation. Both great guys. I highly recommend Public Storage in Saratoga to anyone.

We highly recommend Public Storage. Lou is fantastic, very helpful and friendly. He found us the best deal for our needs. He does a great job. We are very happy with our experience here

lou is great manager and helos me when needed. very clean storage

Just want to drop a quick note and thank Lou, the property manager. He was quite helpful, in determining the right unit size for my mothers belongings. Very professional, and knowledgeable. Thanks Tony

Although Lou was extremely helpful, there is a woman that I believe Lou said was the manager that was extremely rude to me when I came in to ask a question. She snapped at me, "As you can see, we are extremely busy, so if you have a question you had better come back later." In addition, I know that the lease is a month to month contract, but I did not think they would raise the rent over $40 only 6 months after I rented the unit. I should have read the reviews on yelp before renting here. Apparently they can raise the rent as often as they like and they do, knowing that after you spent the money, time and effort to move your belongings in, that most people will just continue to pay the additional amount so you do not have to pay more money, time and effort to move to a different place.Even worse, when I called customer service they were even more unhelpful by saying specific terms were in the contract that were not, and telling me to call the district manager if I needed help "reading the contract". My daughter works for a law firm and knows how to read a contract so this was not helpful or conducive to their customer service public relations. Just be aware before you rent here - the price you see is only temporary and will continuously go up. Customer service is not great either.

Just wanted to thank Lou, the manger for all the help. I inadvertently, reserved the wrong size unit online. But, Lou, was able to switch to the proper size while maintaining my promotional price.

Great service from Lou - very quick and easy sign up and very helpful staff. The property is excellent and very well maintained. Very secure location. I found it quite by chance and am really happy I did.

Fantastic customer service. Property is always clean and inviting

Very clean property in a nice location. My items feel safe here and they had all the supplies I needed to pack them properly.

I am very satisfied with the service. Lou is a good manager. I recommend others to use this facility.

This location has a clean office and a variety of packing supplies to choose from. Lou was very kind and helped me pick what I needed to protect my items.

Lou was great. He was extremely helpful and patient with myself and three kids. The facility was clean and well lit. I like that there is elevator access. I would recommend this facility to anybody.

Russell was very friendly and helpful. Made getting a storage unit very easy.

Lou was very helpful, knowledgeable, and had great customer service skills. He made the stressful job of moving pleasant. The facilities are very clean.

Great Customer Service - 5 star Location - clean and safe - 5 star Exit Gate convenience - 1 star You need to get out of the car to punch your Pin to open the exit gate. Very inconvenient...

Nice facility and clean

I had to find emergency storage when the schedule for my household move from the mid-west got pulled up and my house was not ready. Moving company storage costs a fortune. Lou worked hard to find the right size storage units for a VERY good price and was very flexible as the moving schedule continued to change. This location also has good access for big rigs. Overall excellent experience. I will definitely come back to this location if I have storage needs in the future.

Clean courteous location! Safe and tucked away! Ask for Lou!!!

I came to this facility looking for moving supplies, I had no intention on buying anything but I was so impressed on how knowledgable Lou was that I end up buying $50 worth of packaging supplies. His recommendations on what things to use was great that I'm confident that the things I'm sending overseas to my father will arrive in good order. At the end of this transaction, he asked me how my experience was and wanted for my feedback. Well here it is!! IF I CAN GIVE YOU 10 STARS, I WOULD..OUTSTANDING SERVICE!!!

Lou was extremely helpful in getting the unit I needed in the location I needed. He answered all questions I had and was very polite and informative. I am currently using this location and will again for any storage needs I have in the future. The grounds themselves are extremely clean and everything was in very good shape. I have no qualms recommending this storage site to everyone.

Nice loction and great service. Highly recommend....

I went in to buy packing supplies and Lou helped me find everything I needed. If I ever need a storage I will definitely come here.

Anitra and hoss are very nice

Thanks to Richard for making this experience better than my first day. He fixed my big problem turned into a positive one.

Richard and Renee were awesome! Thanks for helping. This was too easy!

Today, Russell was extremely helpful and knowledgeable in setting up my new account and my storage rental.

Russell was professional and made my rental transaction smooth and fast. Great location as well.

I just rented a small 5x5 storage unit at this Public Storage location. It is conveniently located (for me) and was offering a pretty good deal ($1 rent for the first month and a discount off the regular rental price). I was helped by Russell was very friendly and did a great job in working with me through the rental process. We also ended up having an interesting discussion about different languages. The unit itself was a decent clean unit which should hopefully serve me well for some time.

poor management! I have an light broken issue for the space I rented and told the manager. The manager tried to fix it with replacing the bulb. But found out it is not bulb problem. then he said he can not do anything about it and left it was broken for 6 months since it was broken until now!

Convenient, clean, friendly (Russell).

Jim being always helpful. My family, also my work being using this particular site of PS for the past 10 years. The last couple of years, Jim being the site manager and he is always helpful and his outgoing attitude is one of the best perk of renting with PS.

I feel so blessed to have a Public Storage in my neighborhood. I have not needed storage for the past 12 years. In March, 2013 my landlords informed me that they were going to sale their home. We had to downsize during the selling period, so I had to find a place to store my things until I could find another permanent living arrangement. I didn't know Public Storage had come to Saratoga, CA because the address they have, had a previous owner for many years. I did not want to put stuff in storage, but with no other choice, I came to this location on 4/28/13. That's when I met Jim. Jim was very professional and very knowledgeable of the Storage Units at his facility. After hearing from me what I needed to store, he informed me of what size would fit me best, and what the total bill would be. On 9/15/13, I needed to upgrade to a bigger Storage Unit, and once again, Jim helped me with the transition. Another reason why I'm taking time to give a review for Jim is because he has exceptional customer service skills. He always greets me with a cheerful smile when I come to pay my bill in person, and if I get too busy and forget to pay my bill, he gives me a courtesy call before the 10th of the month, assisting me in avoiding a late fee. I hope others will take time to review Jim because he is a breathe of fresh air, in a time when so many businesses no longer pride themselves on customer service. I look forward to seeing Jim each time I go in person to pay my bill. How many people do you know who look forward to paying their bills. Jim is a keeper.

The staff was really friendly. Russell who helped me made me feel very welcome and made sure that I had enough space to store all of my belongings. I highly recommend this storage unit because it is clean, easily accessible, and the staff makes all of the terms of the contract really simple so anyone can understand.