Public Storage Self-Storage Units at 12299 Saratoga Sunnyvale Rd, Saratoga, CA

Professional, friendly, and efficient!

Marissa was great, she helped me out! Great location.

I just found out they fired Rochelle, who devoted 9 years of service here. Shocking. I don't know if they'll be able to replace someone with her work ethic. Huge mistake corporate! Many people here know Rochelle. They will not be happy with this decision. She's the only one who took care of issues because PS Corporate does nothing to solve issues and problems. It's like they just don't care. At least Rochelle was responsible and got things done. Employees are easily replaceable, but I'm not sure Public Storage can easily replace her. Public Storage is honestly a terrible company. One star for firing Rochelle. Huge mistake.

Rochelle the property manager is professional, efficient, incredibly knowledgeable, and very helpful. Public Storage is lucky to have her working for them. She keeps the property in outstanding condition.

Be aware of that, in the contract, PS can increase price as they pleased. I took a labor day special price, then after 3 months, price increased by about 50%. I called and complained, then PS show me that the contract T&Cs said, PS can increase price by just sending client an email notification. The increase does not have to be across the board, and can be by individual. This is a bait and switch tactics.

Came to the saratoga location to rent multiple spaces and met Rochelle. She is awesome and had all the information i needed where all other facilites were super confusing. She made my day super easy. Aewsome awesome awesome. Definately the best help hands down!! However the company of public storage keeps making huge rent increases lately..... I complained about it and they raised it more! Rochelle helped me with that too!! When she went on vacation the whole facility fell apart and they sold me a space that was already sold, and when they figured it out they locked me out costuming days of work and I had to pay for movers twice because of their mistake and then they wouldn't give me my money back without me threatening lawsuit. Rochelle is the only reason why I was there for so many years without her I would have left much sooner.

Great service on this location. Bathroom is surprisingly clean.

The best servicei.have ever received. Rochelle showed me how to use the public storage app which seems simple. thanks for helping me today.

Hayden and Rochelle were awesome!! Both are super strong, their customer service was amazing and they are incredibly helpful. Hayden’s second day on the job and he is already crushing it!!

Hayden was fantastic! Customer service was excellent!!

Hayden was super helpful, friendly, and informative. Super smooth process. Definitely recommend.

Just moved here from Arizona and was greeted by Erik the first day. Very nice and respectful guy who made me feel welcomed. I had all my belongings the day I came in to reserve/purchase my storage unit. After purchasing my storage unit not only did Erik show and explain how to use the app to have easy access to the gates but he showed me exactly where to find my specific unit. Thank you Erik!

I just met Rochelle and Erik while a walk on the property and they were nice and polite and they asked how my day was. We talked awhile and I let them know they’re doing a great job here. The property is quiet and clean. Kudos to the team

Rochelle and Erik were a great help. They're very informative of the property and it's always clean. Thank you for your service.

Rochelle. Went the extra mile. Made the process easy. Incredibly friendly and a great mentor.

Such a great experience with this public storage facility. Both Ty and Rochelle were so helpful. I highly recommend going here if you need storage.

Very good. Rochelle and Hailie did a great job of making the process go smoothly

Came in today to close out my account and was unloading by myself. I stumbled on a bigger item that I could not have gotten out alone. Luckily, I met Ty, the employee on shift and he offered to help without me even having to ask! If you’re looking for a hassle free experience with great staff, this is the branch!

Very helpful folks, Rachelle & Jesús. Thanks guys, you rock !

Excelente servicio, e information precisa . Traduccion a mi idioma.

Jennifer help me reset my pulpit app on my new phone save me a lot time she is very nice guy get me reopen the storage thx

Jennifer and Maria were tremendous in helping remove the June rent due to a customer service issue, because no one was in the office on the 31st May. Thanks for the incredible customer service!

I am so fortunate to work with Rochelle, property manager at PS Saratoga! I was so nervous about having my possessions in a storage facility, but Rochelle has made me feel comfortable, relaxed, and given me peace of mind. She answers all questions I have (many), responds promptly to any voicemail, and helps me with all concerns. She's very good at making sure the facility is clean, well maintained, and 100% secure. I wouldn't store my stuff here if I felt otherwise. I was really nervous, but am much more calm now. Rochelle is responsible, very friendly, and PS is VERY lucky to have her. I've seen many unreliable storage managers who didn't seem to care or take pride in their work. Rochelle does, and that matters! Thanks so much, Rochelle.. for making me feel safe and secure! And Jennifer, too. She's also fabulous. James is also top notch. You can't get any better than the three of them! I do have one big issue though.. Why is there no second level of security at the elevator here? Most PS facilities have a second level of security. Saratoga doesn't. Please please get this fixed. This has nothing to do with the property managers (it is NOT Rochelle's fault nor her responsibility), but PS corporate. The elevator keypad doesn't work. I don't like how this location, even being in Saratoga, doesn't have another code box to access units. Corporate is impossible to reach and this is a big deal.

Jennifer helped me get a better deal than I expected. She was very helpful in guiding me with the mobile app setup as well. Ask for Jennifer, she’s great!

Jennifer was AWESOME!!! I came in to check my reservation and she notice that my monthly payment was not as I thought it would be. Well she went work doing this and that and there was a Memorial Day special going on and SAVED ME A LOT OF MONEY . She helped me set everything up on my phone and walked me through the e-rental while I was in the office with great patience. She helped me download the Public Storage app we set it up with automatic payments . SHE WENT ABOVE AND BEYOND, ASK FOR JENNIFER SHE IS THE BEST!!!!

Jennifer did a terrific job reserving a storage space for a small car for us. She was very helpful and supportive. If we need a storage space for any reason in the future I would definitely rent the space from her.

Easy access and clean facility

Dianna was so helpful ,,,explained everything perfect

This is very good choice in storage and the staff is helpful and they work hard. Hanna is awesome! Five star customer service! Thank you for hiring good people that make it a good experience for your customers