Public Storage Self-Storage Units at 3620 Snell Ave, San Jose, CA

Liliana was so nice and professional

Great service and yes, it's true, Gabby will show you those glorious moon balloons for a 5 star review. Thanks Gabby!!

Last year, I rented the largest unit they had (18 x 30) for $510 per month which was a great rate. Upon move-in, however, I didn't get the advertised half off discount because I had a unit at another PS location and the discount was "for new customers only". On 01-01-2024, the rent increased to $660 per month. On 04-01-2024, they increased the rent to $773 per month. When I asked for a rent reduction, they said, "Unfortunately, we are not able to adjust your rent at this time". Other customers said they have had the same problem with frequent rent increases. This location no longer has a manager on site to handle customer concerns. I can't afford this place anymore and am moving out.

Thanks teresa for assisting me today regarding my unit. Great service

Great service property is very clean and Gabby was a great help and answered all of my questions.

Gabby was an amazing help in my move process. Excellent customer support and helped me to get the right items for move. Very knowledgeable and gave good storage tips!!

Thank you teresa for all your help setting me up with app. Thank you

Thank you Teresa for your help with my storage

Gabby was very helpful and accommodating. Thank you.

Excellent Excellent, customer friendly and prompt service... Gabby (staff) was very professional and helpful with a concern regarding my storage unit. Issue was addressed to Gabby, who then resolved my issue, right on the spot(period) Gabby A+ and I.... thank you, very much appreciated.

I referred a friend as I had a pleasant experience when calling. My friend spoke to Gabby and said she said Gabby was friendly, informative. I was pleased that my friend received the same warm yet professional experience!

Very good customer service. The location is ideal. The property is very clean. I feel confident having my storage here.

Moving my belongings was stressful, but thank God for Gabby who is property management here at the snell location. I've dealt with public storage in other locations. But hands down this is best site to have youre belongings!! Gabby was awesome in showing me around the property, and also found a few errors and got me a refund where it was due to me!! Super happy I came here!!

Great Facility and Gabby was very helpful with my storage rental!!!

Great costumer services

Easy location to get to, service was great, Gabby was very helpful!

Gaby is very nice manager and Kind good place for put you things

Thanks Teresa for all your help with the space rented

Liliana was super friendly and helpful in getting me set up with a promo discount for a new storage unit. 3⭐ Edit: Inconvenient that they close at 6pm on weekdays and 5pm! on the weekends. 1⭐ Edit: When I originally asked how long a discounted/sale rate would last, I was (surprisingly) told (by multiple parties) it would be in effect the lifetime of my account! Decided to give it a shot. Too good to be true? Of course. 5 months later, rate's going up! by about 32% Not unsurprising, but still not cool being lied to your face. Repeatedly. If it's not going to last just be honest instead of false advertising... Wish I could give 0⭐ Edit: is been 3 years...the rate is now More than Double the original rate. The rate increase wasnt so bad the 2nd year, then jumped again last year... and now just went up by OVER $130. This is ridiculous and no longer competitive pricing.. even with their own rates advertised online 😡 @ 5yrs. Being able to open the front gate with the app is convenient 👍 ... But pricing keeps going up way too fast. The Same Unit Size and Type is literally over $100 cheaper online WITHOUT the current sale pricing.

The easiest experience ever! Gabby was wonderful helping me make sure I got the best unit for me double checking in size and getting all of my needs met!

Catalina was great! She answered all of my questions, walked me through the process patiently and was super friendly.

Thanks for your help Bill!

Today my sister and I came to public storage for the first time, we had Bill assist us. He was so great, he made the process very easy and friendly. We extremely recommend because it was such a great experience for us firs-timers.

Bill was incredible, we’ve never rented before and he made the experience extremely easy to understand. We’re thankful to have had him help us. Extremely recommend!

Today I went to Public Storage 3620 Snell Ave in San Jose to close my Dad's account. A wonderful young lady named Gabby assisted us & she made everything run smooth & easy!! In the future will return to this location because of Gabby!😊

Wowie! Gabby is so kind & very professional. She went above & beyond to help us. Excellent service at 3620 Snell Ave San Jose!!

Catalina had the best customer service, she was a great help

Gabby has always been so helpful. She keeps the property extra clean. I seen here out just today about 830 am cleaning unit doors for customers!! Never seen anyone do that. Thank you Gabby!!

Thank u!

Buen servicio la persona que me atendió muy eficiente la verdad y muy buen trato aparte de que explica todo muy bien te hayuda con lo q necesites..

Gabby was great offered excellent service. Helped me tremou dously....thanks again Gabby for your outstanding services

Gabby was beyond the line, she took extra time to make sure I was completely satisfied.

Good friendly service from gabby and nice clean facility. Very happy I came here!

Bill was patient kind and understanding he helped us get a storage for the first time. Thank you Bill

Gabby is great! Very helpful and always available if you have questions or concerns. It’s been a much better place since having her at this location. Thanks Gabby!!

Came in today and spoke with Gabby. She was extremely helpful and informative. Answered all of the questions I had, her customer service is impeccable!!

Gabby was super helpful and the storage unit is very clean !

Gabby was very nice and helpful.

Good cervir and nice women. Thanks gabby

My boyfriend rents a couple of units here and I had spoken to Gabby regarding information for a smaller unit for myself $$$ friendly she said to take a look online so I did they had a promotion going on I was able to reserve a unit online and then go in and pay Gabby was very friendly greeted me with a smile she took the time to go over and explain everything with me she had a good attitude and and just like that I was done and ready to go except for them closing early I have no complaints about this spot I would recommend to both family and friends.

Excellent service, staff (GABBY) was very informative, helpful and professional. Thank you

EXCELLENT SERVICE GABBY WAS VERY HELPFUL AND PROFESSIONAL THANK YOU

Gabby was amazing and helped me a lot on finding what i need. Absolutely knowledgeable

Gabby is awesome. Efficient, helpful, friendly and kind. Helped us pick the right locker, shared a smile and some laughs during what could otherwise be a stressful move!

Gabby was really sweet and helped tons! She’s a great employee :)

Wonderful place! Gabby was really sweet and helped us a lot

Gabby is the best Work ever

Gabby was very friendly, helpful and professional.

I met Gabby today to rent my unit and she gave me the most excellent customer service experience I have ever had in my entire life. She just made my longer and easier with the most robust technology on your platform. Thank you so very much Gabby.

Bill was very professional and helpful to me to find the size unit and explained everything to me…thank you bill

Gabby was very helpful! Will comeback here again for great customer service.

This place is very nice we have a great customer service personal..Gabby is great !!! go get my place clean...

Gabby was extremely helpful. I changed to a larger unit and made some errors in my signup process. She quickly fixed everything and was friendly and helpful in the process. Excellent customer service isn’t always found in your duly walk so it’s great to see people helping customers in this mabbwrZ We need more people like Gabby in the world!

Met Gabby while she was caring for the facilities at Snell location. She assisted with opening, desiccant (dehumidifiers) for the unit, helped cleaned our unit prior to use, etc. Made several trips today and she was there to help as needed. Great woman, happy attitude, I will continue to come back because of employees like this!! 5 stars from me!!

Gabby was very helpful and extremely friendly. Love her rain boots too!

Es una excelente opción gracias por la atención

I came in to make a payment and my rate had gone up and gabby was able to help me get the rate lowered and I rent at a different location. She was so helpful. I wish everyone was as helpful.

Thanks for your urgent help-Bill was Great!

Bill was great and helped me find my storage unit.

Bill is a really great guy helped me out. Very good experience!

Thank you, Bill, for excellent customer service last Saturday as I set up a new account.

Thank you, Bill!! He was very informative and helpful through the process of obtaining my reserved space A206. He also made sure I understood how to open, close and safely lock my rollup door.... What a smooth, 1st time experience with any storage facility.. Thanks again!

I’m a lil late with this review but Bill was a great helped he was able to take my payment for my unit at another location.

Thank you destiny

Thanks destiny

Thanks Bill for providing wonderful service and making my storage switch so freaking easy. You Da Man!!!

Bill was great help, nice guy. Happy with service

Te ofrecen un exelente servicing y esta muy lumpio

Eddie was so helpful and made a bad experience into a good experience. Went out of his way to help me resolve my issue.

Bill was a huge help! I couldnt find my gate code and it was my first time moving in. I also had movers waiting on me to let them in. Luckily Bill was there to set everything straight & make the move in process go smoothly. Thanks again!

Bill made our day so special he was so professional,a great sense of humor and very helpful I would definitely recommend his service when I can he was so awesome!!! Hard to find people in customer service with a great attitude!! But we give him a round of applause because he deserves it!!!! Great JOB BILL!!!!

Awesome experience with Bill. He’s super helpful and I’m glad to be renting here. Easy app access and not that bad on the price!

Destiny is awesome, public storage es excente propiedad porara rentatar

Bill was very nice.

Had some issue with my storage and Bill really took his time to help compare prices, and find me a storage that fits all my belongings. Thank you again Bill for your kindness and help!

The host Bill is a great assett to this company. He takes his time to explain everything in simple to understand terms and is very friendly. This is very appreciated after dealing with A1 storage who is rude and not very helpful. Thank you Bill

Great customer service, bill helped me out switching public storages from down the street to this one. Very clean as well has lots of security cameras around.

Bill was really good he really helped me out and he was really good to me EXCELLENT JOB🤘🏿🤘🏿

Joseph and Jeanne are so helpful, my wife actually left our key in the house. and they’re not hesitant to help us to open our storage space. Thank you guys!!!

Destiny is very nice and Ive been renting with ps for a while it id a good company to rent with

Great customer service by Bill. I was not sure on the size of unit to rent and Bill was super helpful in helping me decide what was best for my needs. Bill even went out of his way to show me a unit so I can have a better idea. Overall experience with Bill was great! Highly recommend!

Bill was great, explained everything and was very clear

Bill was amazing!!!! He showed me the perfect unit for what I needed!!!!!

Bill was a fantastic help, made my process as simple and easy as can be. 10/10 recommend his services

Eddie was real helpful

Bill really went out of his way to help me and to transfer me into a bigger unit. Thank you

Bill helped out alot with understanding the ins n outs of having a storage. Great guy to have working there 👍🏽

Bill was very helpful and kind. Great service!

It was my first time at a Public storage, and I didn't know what would be best to store little things of mine with little money I had. Adelena is the utmost helpful and wonderful person I've ever met. I am glad she was able to help me and my partner to us sharing a space to get our lives started together soon.

Bill nice guy and help a los good store

Great location, facility is well kept and the property manager is great. Thank you Lilliana

I have been renting here for a few years now and haven’t had any issues and manager Lilliana is awesome. Thank you for good customer service.

Property manager Lilliana made is extremely easy to get me set up with the perfect storage for my needs and got my app set up which is super convenient.

Iilliana is always superful helpful when I come into the office with at any questions or any of my storage needs! Would definitely recommend storing here! She even help me get set up the PS app which will make my life a little easier.

Bill helped my mom & I with great service and thank you for your service. We will be back.

Helpful super nice

Bill was extremely helpful!

The property manager Lilliana was more then helpful with finding me the perfect storage made it easy and convenient. Even got me set up with the PS app. Thank You!

Thanks for helping out, Bill! I appreciate you helping me out so close to closing :)

Bill was amazing. Thank you

Bill was very helpful showing me the different units so I could select the perfect size for my needs

Lilliana is always a pleasure talking to when i come to storage and shes does a fantastic job keeping the facility clean and all the new updates the property recieved makes it that much better! Lilliana is the best manager Ive worked with after years of renting!

Lilliana was very helpful and professional.

Lilliana and Melani made me feel extremely comfortable with choosing the best pace for my needs. Thank you for the help!

I go there about once a week or so. I have been with them for about 4 years now .

Wow ! Excellent service at public storage with property manager Lilliana

Lilliana was helpful fast and easy and help set up the app which is very convenient!

I’ve only used the storage here for a couple of months but my experience here has been nothing short of amazing. The entire place is always neat/clean and it’s well-maintained. The staff are very friendly and courteous too! Melanie/ Malani helped me facilitate the move out process and she made sure everything was okay. Kudos to her for her excellent customer service skills!

I was checking out property yesterday, to look at a couple of storages. Malani was a great help.

I came to the 3620 snell property to inquire about a storage unit. I wasn’t exactly sure what I needed but luckily Malani was pretty knowledgeable of the unit sizes and was able to recommend me the perfect sized unit for me belongings. She made my visit with public storage great!

Malani is awesome! Thank you for the help!

Liliana es muy amable trata muy bien a las personas les recomiendo este lugar

I went in today trying to get information and a woman name Malani Jacobson I believe that was her name was so helpful she explained everything to me and was so patient with all my questions. Such a sweet heart!!

They are very nice and helpful !

Manager Lilliana was very helpful great customer service

Great service! fast easy and helpfull. The manager was very polite & i really appreciate and am thankfull 4 all the help she gave. Thanks public storage. 🖤

Lilliana was great. Very helpful and made the whole process easy! Thanks!

Exceptional service.lilliana was on her game