Public Storage Self-Storage Units at 3620 Snell Ave, San Jose, CA

Last year, I rented the largest unit they had (18 x 30) for $510 per month which was a great rate. Upon move-in, however, I didn't get the advertised half off discount because I had a unit at another PS location and the discount was "for new customers only". On 01-01-2024, the rent increased to $660 per month. On 04-01-2024, they increased the rent to $773 per month. When I asked for a rent reduction, they said, "Unfortunately, we are not able to adjust your rent at this time". Other customers said they have had the same problem with frequent rent increases. This location no longer has a manager on site to handle customer concerns. I can't afford this place anymore and am moving out.

Thanks teresa for assisting me today regarding my unit. Great service

Great service property is very clean and Gabby was a great help and answered all of my questions.

Gabby was an amazing help in my move process. Excellent customer support and helped me to get the right items for move. Very knowledgeable and gave good storage tips!!

Thank you teresa for all your help setting me up with app. Thank you

Thank you Teresa for your help with my storage

Gabby was very helpful and accommodating. Thank you.

Excellent Excellent, customer friendly and prompt service... Gabby (staff) was very professional and helpful with a concern regarding my storage unit. Issue was addressed to Gabby, who then resolved my issue, right on the spot(period) Gabby A+ and I.... thank you, very much appreciated.

I referred a friend as I had a pleasant experience when calling. My friend spoke to Gabby and said she said Gabby was friendly, informative. I was pleased that my friend received the same warm yet professional experience!

Very good customer service. The location is ideal. The property is very clean. I feel confident having my storage here.

Moving my belongings was stressful, but thank God for Gabby who is property management here at the snell location. I've dealt with public storage in other locations. But hands down this is best site to have youre belongings!! Gabby was awesome in showing me around the property, and also found a few errors and got me a refund where it was due to me!! Super happy I came here!!

Great Facility and Gabby was very helpful with my storage rental!!!

Great costumer services

Easy location to get to, service was great, Gabby was very helpful!

Gaby is very nice manager and Kind good place for put you things

Thanks Teresa for all your help with the space rented

Liliana was super friendly and helpful in getting me set up with a promo discount for a new storage unit. 3⭐ Edit: Inconvenient that they close at 6pm on weekdays and 5pm! on the weekends. 1⭐ Edit: When I originally asked how long a discounted/sale rate would last, I was (surprisingly) told (by multiple parties) it would be in effect the lifetime of my account! Decided to give it a shot. Too good to be true? Of course. 5 months later, rate's going up! by about 32% Not unsurprising, but still not cool being lied to your face. Repeatedly. If it's not going to last just be honest instead of false advertising... Wish I could give 0⭐ Edit: is been 3 years...the rate is now More than Double the original rate. The rate increase wasnt so bad the 2nd year, then jumped again last year... and now just went up by OVER $130. This is ridiculous and no longer competitive pricing.. even with their own rates advertised online 😡 @ 5yrs. Being able to open the front gate with the app is convenient 👍 ... But pricing keeps going up way too fast. The Same Unit Size and Type is literally over $100 cheaper online WITHOUT the current sale pricing.

The easiest experience ever! Gabby was wonderful helping me make sure I got the best unit for me double checking in size and getting all of my needs met!

Catalina was great! She answered all of my questions, walked me through the process patiently and was super friendly.

Thanks for your help Bill!

Today my sister and I came to public storage for the first time, we had Bill assist us. He was so great, he made the process very easy and friendly. We extremely recommend because it was such a great experience for us firs-timers.

Bill was incredible, we’ve never rented before and he made the experience extremely easy to understand. We’re thankful to have had him help us. Extremely recommend!

Today I went to Public Storage 3620 Snell Ave in San Jose to close my Dad's account. A wonderful young lady named Gabby assisted us & she made everything run smooth & easy!! In the future will return to this location because of Gabby!😊

Wowie! Gabby is so kind & very professional. She went above & beyond to help us. Excellent service at 3620 Snell Ave San Jose!!

Catalina had the best customer service, she was a great help

Gabby has always been so helpful. She keeps the property extra clean. I seen here out just today about 830 am cleaning unit doors for customers!! Never seen anyone do that. Thank you Gabby!!

Thank u!

Buen servicio la persona que me atendió muy eficiente la verdad y muy buen trato aparte de que explica todo muy bien te hayuda con lo q necesites..

Gabby was great offered excellent service. Helped me tremou dously....thanks again Gabby for your outstanding services

Gabby was beyond the line, she took extra time to make sure I was completely satisfied.

Good friendly service from gabby and nice clean facility. Very happy I came here!

Bill was patient kind and understanding he helped us get a storage for the first time. Thank you Bill

Gabby is great! Very helpful and always available if you have questions or concerns. It’s been a much better place since having her at this location. Thanks Gabby!!

Came in today and spoke with Gabby. She was extremely helpful and informative. Answered all of the questions I had, her customer service is impeccable!!

Gabby was super helpful and the storage unit is very clean !

Gabby was very nice and helpful.

Good cervir and nice women. Thanks gabby

My boyfriend rents a couple of units here and I had spoken to Gabby regarding information for a smaller unit for myself $$$ friendly she said to take a look online so I did they had a promotion going on I was able to reserve a unit online and then go in and pay Gabby was very friendly greeted me with a smile she took the time to go over and explain everything with me she had a good attitude and and just like that I was done and ready to go except for them closing early I have no complaints about this spot I would recommend to both family and friends.

Excellent service, staff (GABBY) was very informative, helpful and professional. Thank you

EXCELLENT SERVICE GABBY WAS VERY HELPFUL AND PROFESSIONAL THANK YOU

Gabby was amazing and helped me a lot on finding what i need. Absolutely knowledgeable

Gabby is awesome. Efficient, helpful, friendly and kind. Helped us pick the right locker, shared a smile and some laughs during what could otherwise be a stressful move!

Gabby was really sweet and helped tons! She’s a great employee :)

Wonderful place! Gabby was really sweet and helped us a lot

Gabby is the best Work ever

Gabby was very friendly, helpful and professional.

I met Gabby today to rent my unit and she gave me the most excellent customer service experience I have ever had in my entire life. She just made my longer and easier with the most robust technology on your platform. Thank you so very much Gabby.