Public Storage Self-Storage Units at 99 S Van Ness Ave, San Francisco, CA

Kind staff, I'm stupid and Lost the keys to my lock. I asked him what I should do, and they told me I can take it off myself, it would be quicker. They would just have to accompany me, which is cool. Unfortunately it took a couple of days to get bolt cutters. well, I'm ready to go cut my lock and buy a new one. I'm glad they carry effective locks for a reasonable price, that helps.

Prompt customer service. Great communication about any concerns I may have. Mau and Carlos are great!

Carlos and Mau helped us out a ton during our frantic stuffing of a whole pack of gear into our storage locked in the last minute. Definitely appreciate their support and courtesy all the while!

Great property. The staff are the best. I wasn't sure what size space I needed and was just feeling completely overwhelmed with my move. Mao is the best. She showed kindness as patience. She took her time to help and show me the different spaces available and helped me decide on which one I needed. She made the whole process smooth. Thank you PS for hiring kind employees like Mao.

Mau and Carlos are the best, they even helped me with my recycling at the end of the day! Very convenient location and clean space too.

Charlotte was so nice and helpful with setting me up with my units. She was a great help thank you

Moved out today, the storage is temperature controlled so all my stuff are in good condition. Also, Mau has been very helpful for my move-in and move-out processes, everything’s made so easy!

Just went in the office got a good welcomed from Carlos the guy in the office he’s awesome 👏 my husband was able to get a unit today with no problem he was helpful and took us to the unit and explained everything

The team is very helpful. They will work with you to ensure you obtain the best possible rate on an ongoing basis.

TLDR; AVOID! Trust the low reviews. If you are looking for super convenient storage in SF, I switched to Public Storage's main competitor located right at the freeway entrance. Better hours, more convenient location and the staff is kind and respectful as opposed to rude and slovenly. Second and last time I will use Public Storage for my storage needs. I am a full-time traveller and I keep a storage unit for when I am in town. I often am traveling in or out of town and need to swap a few things in storage. It turns out this is often right near the end this facility's access hours. I have tried my best each time to leave before 5pm or 6pm. However on multiple occasions I left at 6:01, 6:07, etc. Each time the employees made sure I knew I was inconveniencing them and were rude. Additionally, Public Storage's systems automatically lock your code if you leave even a minute after closing time. You have to go talk to their rude employees. This happened only TWICE. I only accessed the unit an average of 1-2 times a month. The second time they locked my code, I was told that if it happened again they would evict me. This is after they raised the price on me aggressively. Return customer turned

Helpful staff!

Good

It's secure af but it's a pain to enter in your code# at every door/ gate/ elevator. Climate controlled so it's liminally cool, you're nowhere. Total backrooms vibe.

I've only been renting here for a few months and so far its been ok-i feel that my stuff is secure and I'm safe when I'm alone at my unit.I'm NOT happy with the rent rates,and also the fact that you have to pay for renters insurance which looks like a big rip off to me.also,I was told that my rent will go up every few months!its obscene,but what can I do?I need the space.its too bad the company totally takes advantage of that.

I just rented a 5 × 15 at this location. On arrival I was met with a warm welcome & great service. Kevin, one of the employees, made my experience great. He listened & was very helpful. I'm glad I picked this location.

The elevators are consistently out of order.

Theresa is very helpful and nice!

Teresa is great and full of energy

Clean

Plenty of parking for customers and very clean. Theresa is very helpful and I believe part of the reason why this place is so clean and organized

Excellent kind service!

Pretty clean most of the time . One thing that was not cool....their elevators were broken for about 2-3 weeks, which then forced everyone to use the staircase outside to reach their destination.. I'm not sure what they were able to offer people that are disabled, hopefully they rent out the first floor to the disabled because I had overheard an employee say that it's something that 'happens' ... the elevator breaks down and it's not repaired that day or even the following day 😕

Is the office now available to receive payment in person? Thank you.

Tevin is quite literally the nicest and most helpful customer service representative I’ve ever had the chance to interact with. His energy is unmatched. The literal bright spot to mine and my partners day. Thanks my guy you were amazing!

Theresa is amazing! Each time we interact she is always so helpful. She has excellent customer service skills the best I’ve seen for a while. Thank you keep you the good work.

Finally getting out of here due to frequent raising of rates. Ok otherwise.

ok!

Teresa heloed me today. She was so great and professional. Highly recommend

My whole experience with Public Storage, in particular Al Santymire, at the S. Van Ness location in San Francisco, has been exemplary. We have dealt exclusively with Al and have found him to be both personable and efficient in providing service to us. I for one will miss him!

Had a storage unit for 5 months then rent was raised 40%.

Reasonable rates, secure, close to public transit. I wish it had longer hours.Roof leaks terribly so do not use cardboard boxes.

Our experience with Public Storage was excellent. The manager Al was very helpful. The premises were clean and the carts and elevators made getting to and from our unit very easy. I highly recommend Public Storage at 99 S Van Ness Ave, San Francisco, CA

My experience at Public Storage has been nothing but exceptional. The customer service provided by the staff, specifically Al, has far exceeded my expectations. It’s clear that Al has a passion for helping others and went above and beyond to help me with my storage needs!

So storage wise…great location for me since i needed something in the city, it’s clean and safe too and most of all I enjoyed talking with Al at reception every time I needed a cart. My only caveat to Public storage was the times it was open, would’ve preferred to have 24hrs access so I can go whenever I needed but apart from that it’s a good place to keep things stored. Shout out to Al and as promised here’s my review just for you!

Al is the most helpful person and this location is convenient and very secure.

Fantastic experience. Great customer service, clean, helpful, seamless move. Al the manager so nice to work with . Best prices too.

Al and his team were super nice and helpful - really appreciated how welcoming they were and they took the time to show me how the app works.

Amazing public storage!!

Management are super helpful!

Nicey helped me today and yesterday. She was extremely helpful and made me feel at ease during a stressful move. She definitely went above and beyond. I hope she gets a raise!

Outstanding! We really appreciate all the extra help and all around positive attitude. It is comforting to know our storage items are in good hands. Al was especially helpful, and graciously answered all my questions. 5 stars!

Excellent customer service! I’ve had many storage units here & im treated like family every time I come in. Clean facility & expedient check in. Great parking. Easily accessible. Al is a true professional!

Had a real positive experience working with Allen the main office. Facility is easily accessible, secure, and most importantly to me it is a very clean facility. I highly recommend it.

Had an amazing experience with Al. He went above and beyond to help us in our time of need. Thanks Al! You're the best! Will recommend this place to friends and family.

Thank you so much Al for helping me and my fiance out in our time of need. Really appreciate how you went above and beyond for us. The storage unit it organized and convinent for people who live in downtown SF.

Superb customer service from Al! We needed to find a storage unit -- last minute! I called yesterday and spoke with a Michael, who assisted me while I was frantically looking for a storage unit. My Fiance came with my uncle to load the boxes from our Uhaul truck. I didn't have enough time to pay online, so I had to do it quickly. I made an error and scheduled it for the next day! But, Al was so patient and willing to amend my mistake. The unit we picked was a 5 x 10 and I was surprised that it is spacious and had high-ceiling. Overall, they were very accommodating and provided me an easy, seamless process. Lots of selection of units, too! We will only rent for a short-term, but will consider them again the next time we move. Thank you!

Fantastic location and Al, the manager, is a superstar! You can't get better customer service.

Staff are friendly.

The elevators whit allot problems.

I have taken larger storage units in this facility at two different times over the past 20 years. My first experience was great. No issues. My second experience in 2020 was horrible. I rented a larger 10x14 unit at the 90 S. Van Ness location. Do not store here if you are going to go on a regular basis to get your things out. First, there is a large and very boisterous homeless encampment in front right at the entry. I was uncomfortable parking my car in front of some of these tents. Second, there are a fair amount of people who treat their storage here as a living room so at any given time I would encounter people "living" and spreading their stuff out in the hallways as I went to my storage. It was awkward to ask folks to move their items so I could access my storage. This happened 10 out of the 15 times I visited my storage. The final straw was an altercation I had with a guy who was not wearing a mask and who picked a fight with me when I would not allow him in the elevator with me (you need a code to use the elevator). I had to be locked into the manager's office while they sorted this guy out and got him out of the facility. The space opens at 9:30 am and even at that time, I never felt safe. The facility should have password entries and no one should be allowed into the space given what is directly outside. There's no one really in charge and the space is not managed well. It's not as clean as the one on Geary and the management seems looser which doesn't make sense given the lack of safety nearby. The ramp off the elevator and the lack of a larger door elevator isn't ideal for larger moves. I will never store here again.

I have used this location over 10 years. Public Storage South Van Ness storage right down town in San Francisco. So convenient and easy to access. Plenty of parking and very clean. Al and his team are so professional, friendly and excellent customer service. Highly recommend this location.

Shout out to Teresa and Marcus. Got me in and out quickly. The place is also clean and secure. Highly recommended

If you are in need of storage and you appreciate great customer service, the 99 S Van Ness location is for you. Super friendly and diligent staff lead by Al, he is easy to talk to and takes care of business. I have been renting from this location for years and Al has helped me every step of the way. It just feels good knowing someone that cares is on site looking after your things. I would highly recommend renting from Al and public storage 99 S Van Ness. Thanks Al and the crew! Happy New Year!!!!

Are you open New Year's Day?

Friendly People, with good attitudes.

Was redirected here from another Public Storage facility because my online reservation did not fit any of the unit they had available (it wasn't either of the facility managers fault, I think the online reservation system goofed). Though it was a last minute change, Al and Jesse were able to accommodate my reservation. They were quick and efficient, showing me the property, teaching us the different routes to access the unit and the locking and other security system. They were adhering to the Covid safety regulation, keeping the safety of their clients on mind. I really appreciated their service. As for the facility, it's a central location for the city, the property is well maintained, large and clean. Has plenty of loading area for large trucks and reliable security systems. Highly recommended.

I work here and help many people in San Francisco find the right size storage units to put their stuff they no longer have room for in their homes. This is a place where their stuff can be kept safe and secure.

Great customer service - works hard to accommodate your needs and understands stressors of moving

Public storage makes everything so easy. The staff was very helpful and I was able to buy everything I needed directly from the office. Had a great experiencing moving in, and it is a very nice facility. The garage is perfect for pulling a moving truck into.

Good place and staff is friendly. Don't be discouraged by the sometimes sketchy surrounding, I think they take the security very seriously

Al at the front desk is fantastic!! Super nice and hospitable, which is rare at a storage facility!! The best and my stuff definitely feels secure.

This place is the best. Al and Mateo are so helpful, professional, and kind. This is the best storage place to rent in SF!

VERY NICE SPACIOUS SPACES AND A VARIETY OF PRICES AND UNITS TO CHOOSE FROM.

This is the first review I've written and I felt compelled to let anyone know who is considering storage space that I was extremely pleased with the service I got. From the time I called and spoke to Al I knew that this was going to be a professional and pleasant experience. Al was very clear about what to expect, Jesse was really patient and accommodating in letting me know what to do and friendly when showing me my unit. Upon return to load more boxes, they were both equally friendly and personable. My unit is clean, the hallways are clean and brightly lit, they observe all Covid related regulations. And parking is spacious and the elevators and hallways are large enough for a fully loaded cart.

Mateo was so helpful! I realized quickly that I wouldn’t be able to fit all my things in the storage unit that I reserved and he was able to work with me and find me a new one last minute. Clean facility and nice people

I had a wonderful experience here ☺️ Buddy was amazing..knowledgeable, friendly, and we had great convo while he showed me around 💖✨ I haven’t been back to store anything yet..but the customer service was good enough for me to want to write a review 🛵💕

Al was very helpful. Thank you Al

I wish I could leave six stars! The management team went above and beyond to help us work through an online technical snafu which left us without a unit the day before we had movers coming and needed to vacate our office. They saved our bacon and made us some eggs and a side of hash browns too. The space is clean, secure, well lit, and conveniently located and to get into. This was the best storage unit experience I've ever had, and that's saying something. Thank you, thank you again to the angel who worked with us through what could have been a much more stressful time to make it all work out!

Overall, very easy move-in to my storage unit. I don't like that Public Storage only allows you to check-in online if you buy the insurance. That's a policy that would normally be annoying, but during a global pandemic.... not a great look to say the least. I'm giving a 5-star review because the employee at the desk, Mateo, did a really great job. He showed me the quickest way to access my unit and explained everything from locking the unit up to using the keypad for the parking lot very clearly. Thanks, Mateo!

Absolutely fantastic experience. Al did an amazing job matching me with exactly what I needed and provided very thoughtful advice and outstanding customer service. The facilities are very nice, rates are competitive, and I highly recommend for anyone looking for a great storage unit in the city.

Al is simply the best - he accepts all my packages and always delivers them in the unit. He is great to work with and also very friendly . The unit is located in the heart of the city so it makes it even easier for quick runs to storage

Al helped me out big time. Stressful move. Lost my purse which had the lock to the storage. He put a smile on my face & helped me out with figuring out a solution. :) thanks Al, life saver!

This was my first time renting a storage unit and Al was super helpful in answering my questions about accessing the unit, locks and the like. The location does have a single elevator but I found no wait on a Friday or Saturday. This location seems well maintained and parking ample inside.

Great facility, Al the on property manager has been very helpful. Was a lock issue that they resolved immediately. Prob one of the best storage complex in SF

Al was great helping me find invoices I needed. Very friendly!!

Got there the day my reservation started, both elevators were broken and they'd lost the key to the stairs! Had to scramble to find a different storage location.

The staff here is awful and the storage area smells of old white guy and feces.....

Great location . Easy to find and has plenty of street parking. Staff is really helpful & frendly. The facility is clean, and secure, without alot of random people going in and out. (Not one of those storage facilities were people are living in the units!) Very solid staff they are easy to work with. I can't say enough good things about this place.

Buddy was incredibly helpful. The process of renting a unit was quick and easy. Units appear in good shape and are easy to access.

Shout out to Al! He’s always friendly, accommodating, & willing to help. This location is always clean, safe and easy to access.

Huge thanks to Al for being so helpful and transferring me to a unit that met my needs after I rented one that was a little too small. Really appreciate the customer service!

Al was super helpful! Highly recommend coming here. Great customer service is on point.

Rented my first storage unit today with Al and there were a few hiccups but he helped me through it all, we were able to find a room for me and I so appreciate his Patience with everything. Thank you!

There was a mixup on my reservation at another location. Al was super helpful in making sure public storage honored the reservation. Super friendly and a pleasant experience.

Amazing service! Came in with an immediate need and they were able to set us up with a space in no time! Super friendly!

Al is so helpful and such a sweetheart! It was my first time using public storage and he walked me through it and was very helpful. He also had to deal with multiple calls from my mother and he handled it all very well. Definitely recommend this place and Al!

Great service. Thank you

Talked to Al, who had a good sense of humor and was efficient and very polite.

Easy access, elevator only, but it runs fast

Al and his team are great! Fixed my door quick when there was a glitch. Good people.

Nice

Elsie and Al we’re excellent

Al. was my sevice advisor, he is very helpful and extremely nice, and i will rent here again, Thanks A,l it was my pleasure

Al super helpful when we had a huge truck full to move in a short amount of time. Wish they stayed open a bit later than 5. The facility is clean, well lit and climate controlled (2nd floor). Al had amazing energy bars for sale too. Thanks Al!

Johnny and Sam were great with the move in process with any questions I had and did a great job explaining all of the information I needed. Will definitely recommend to anyone!

This review is for this location only. I had movers help me move out of my one bedroom apartment, reserved a 5x15 unit at the 190 10th street location, and had even called the location 3 times the week prior to make sure someone would be there when I arrived with the moving company to show me to my reserved unit and give me the keys. Michael and Sully (his name was always rushed on the phone messages so not sure if that was his name, but he was the manager of this location) both assured me that someone would be there and that having the movers would be no problem. The day of the move comes and I arrive at the 190 10th st location with the movers that I am paying by the hour at the exact time I said I would be there and there is NO ONE there. Called the number on my reservation and it rang the phone inside where no attendant could be found. This was a nightmare. After trying to find the managers number or email address or any contact information to try and fix this issue, I decided to scramble and find another storage facility (Security Storage). This was not ideal as Security Storage was more expensive for a smaller unit, but at least there was someone there at the building to help me. As we were headed there, we spotted another Public Storage at 99 Van Ness and I decided to run to see if it had a human being inside that could help me... Al at the Public Storage on 99 Van Ness saved the day. Truly. He and another woman were there at the front desk, but Al was able to find my reservation, had the same unit available, and honored the price / promotion I had gotten online for the 190 10th Street location. The whole day had been a mess as moving can be, but Al was very calm and extremely helpful in getting me to the finish line on my moving day. The facility is clean and in a good location. They have dolly's for you to use and the elevator to the units is big enough to shuttle many things at once. I can't thank Al enough for helping me out that day. I can't say I have anything good to say about the 10th street location, but the Van ness location feels much more secure and easier to get to if you have a car. Thanks again Al.

I think this is about as good as you’ll get for storage in the city (especially for the rates)! Yes, it’s in a location where there are some homeless around but that’s nearly everywhere in SF these days. They have lots of easy parking available (huge!) and heavy duty storage carts for your use while the facility is open. The storage corridors are super clean and 24/7 cameras are everywhere. You need your unit code to get into or out of anything, including elevators so I think it’s pretty safe. It’s conveniently located and although it closes a bit early (6pm on weekdays and 5pm on weekends), the manager here, Al, has saved my butt twice when I was cutting it too close.

Had items stolen from a panel removed from my storage and it's very expensive and unsafe

Very clean and very easy to get signed up!

Very friendly front desk staff. The facility is well lit, clean, and parking is easy. I visited another storage company nearby and the units were made of ply wood

Elise was a great help and did a excellent job helping me find a storage unit within my price range , easy as pie and very happy with the customer service .thank u Elise .

We didn’t want to have an apartment fire, but this place helped the transition be much less painful. Good price, units, and staff - we got through it to the other side. Thanks Public Storage.

Al was most excellent with helping condensing the two units that I have at the end of year! Thanks again!

Manager acts like he doesn't have a nice bone in his body

I wouldn't have anywhere to keep the bulk of my belongings if it wasn't for public storage

We have been customers for many years and have always received excellent customer service. All the staff are knowledgeable and helpful, and Al, the Manager, goes above and beyond.

Amazing customer service, went above and beyond to help me get what I needed! Super friendly too!

All good. Great staff

Al was a terrific help in getting us the 10 x 30 storage space we have been waiting for. He is very knowledgeable & wonderful to work with.

Al was so very helpful It is such a relief to have someone so helpful with the stressful process of moving

👍🏻

Al was very helpful and explained everything very well!

As and Elise at Public Storage at 99 South VanNess Street should receive $1000.00 check each, plus Nostrum department card of $600.00 each. And

al was so friendly and made move-in a breeze!

Al made the process quick and easy! Great to work with! Thank you!

Al, manager at this location is a gem.

Reasonably priced storage, esp for the convenient location. We had a small issue that was my fault and management was very reasonable. I would store stuff here again.

Good place to store!

Service was great. Al assisted us with our needs and even compared deals for us. He was very patient and explained everything to the T. Thanks Al for having us as a new and long tenant!

Excellent customer service. Al was very helpful with the move in. Facilities are kept very clean and parking wasn’t an issue.

Studio size but their new unit are a lot smallet than before,, lol$ 800 -10,00

This is the best public storage facility I have ever used in the last 20 years. Al is amazing and his whole office is phenomenally professional. This is the place for you!

Great service and waited for me after hours! Such a nice guy named Al

I received the best service from Al in this location. He provided hands on service and excellent support as I was moving into my unit. I appreciate his service. Thank you, Al!

Salih was extremely helpful with my move in

Al and Elise were wonderfully helpful and kind. Al was thorough in his explanation and helping me find exactly what I needed to store my studio. Grateful for this five star service!!

Needed to store my motorcycle, process was fast and efficient

Al and crew are great!

Friendly and Helpful staff.

Expensive storage facility for those who have amassed large amounts of property

Al and Elise are very helpful and run a nice and clean operation.

Excellent

Had a great experience closing down my unit with Elise and Al! Highly recommend and stellar location!!

You could shoot a horror movie in the maze of hallways. Think hay bail maze ;p

Al was great today...totally up beat, smiling, and improved my attitude 100 fold. Thanks Al!

Helpful staff

Al's a great guy! Super helpful, knowledgeable and a pleasure to work with. Thank you so much! I highly recommend this place!

Great staff. Clean facility

My husband and I live near Mission Dolores Park and have been customers of this Public Storage location for 20 years. Al and the rest of the team are just wonderful to work with. The facility is always clean, secure and well supervised. I have recommended this Public Storage to three other friends who are super picky and also have nothing but praise for Al and the staff. Will continue to recommend this storage facility to others. Thank you!

Nice, clean and new. Lee was very helpful.

The customer service at this Public Storage is excellent. Elise and Al are the nicest people I have had the pleasure of meeting at a storage facility. Always friendly and helpful. Makes what is normally a routine visit to storage a pleasant experience. I would definitely recommend this Public Storage facility based on customer service alone!

Fantastic staff, always ready and able to help with all of our needs regarding storage unit! Thank you so much!

Good people great place

Provided good service and efficiently helped me with my storage needs.

service good and friendly.

Great service, clean secure facility.

Al made is so easy to become a new customer. Thank you Al.

I've been a customer since 2004 and their employees are very professional and courteous, especially, Al the manager. He has gone above and beyond to assist me with any questions and/or concerns that have come up.

Friendly staff, really helpful

Great and clean and understanding about $ problems that sometimes pop up.😎😀

Elise and Al Have consistently gone above and beyond to help me have a great experience Public Storage. It is my intention to continue doing business with them for a long time. Sometimes you have a unique situation and they are extremely capable of helping you find a solution. If more people understood Customer Service like these two folks, the world would be a better place.

Elise was very helpful. She was easy to work with and made sure I got the best price for what I was looking for.

Thank you Al Eise! You are the best to accommodating us!

Had a great experience setting up a new unit with Al! Highly recommend and stellar location!!

Great service with clean and well lit storage containers. Al is great and will take good care of you. I liked that there is a gate that keeps you safe from people walking on the street. Overall great service space and not over priced for SF.

Greatest guys in the world!

Al has been awesome, super helpful and knowledgeable!

Al is the best!!!!!!!!!

The staff was very helpful in acquiring unit and items for quick move. Clean facility and recommend location too

We got the space we needed and moved in quickly. Thanks for great customer service and professional attitude ! I highly recommend this location.

Chris was great. Very helpful.

Chris was very helpful and kind. very good and professional manager :)

Friendly staff, easy move in/out. Thanks!

Love the staff here and their problem solving attitude. I had a call with one of their officers Al and he understood our needs and immediately started working for our move in. I'd recommend anyone looking for storage space to talk to these guys. You will be in good hands, they also care for your $$$.

10 out of 10. These guys are the best. Al is such a kind, hard working individual. Elise has such a great laugh it’s infectious!

Great moving supplies at reasonable costs!

Helpful, friendly reliable staff.. extremely clean facility ... they work hard to maintain it too. For SF, it a good deal, despite the fact that I am paying half, for double the size for a unit in Vallejo, and even way less for one I've kept for 15 yrs in Fresno (with no price increases ever). That's my only disappointment with PS - price hikes on no particular schedule, which is so difficult to plan around and makes it impossible for me to move the contents from my out of town units over to SF. ... that and gigantic late fees ( I found out the hard way that those are also increased with price increases). But I'm still a loyal customer (and can live with the monetary drawback, which is regulated by corporate office).

Price too high for what you get

This place is great!

Avoid! Horrible customer service! This actually happened to me today. It's a long review, but worth reading. My experience online 4/11/2018: I went online to reserve a 10x10 unit. While online making the reservation I called and asked if I possibly needed a larger unit. The person on the phone told me to go in and ask to see the larger unit and if I needed it that they would give me the online prices at the location. My experience at the 99 Van Ness location 4/12/2018: 2 people working and African lady with glasses & a older White man with a shaved head. Both employees have HORRIBLE customer service. 1st: The lady takes me to see the 10x10 unit. Everything is fine at this point. I asked if I could see a larger 10x15 unit because even though the ceiling height was high, I don’t have a ladder, nor want to stack boxes 15-20 feet high. They also do not provide a ladder for liability reasons. 2nd: The lady takes me to the 10x15 unit. I think it looks good and ask for the price difference. We stand by the unit on the 3rd floor for about 10 minutes while she calls the guy at the front desk (on SPEAKER PHONE). This is where the problems start. He quotes me $389 over the phone. I'm online looking at the price and it's $294. She tells the guy I'm looking online and saw the lower price. Guy says he can't give me the price that I have to pay the larger price for the unit. I said, no problem I'll just make the reservation online. KEEP IN MIND HE IS ON SPEAKER PHONE. He then proceeds to say "she's dumb idiot, and doesn't know what she's doing" then proceeds to lecture the lady helping me about how she should stop me from reserving online. As he continues to bad mouth me for looking at prices online I remind the lady that she has the phone on speaker and I can hear the whole conversation. She then realizes it "oops" and takes the phone off speaker. At this point I'm pissed. I told her that's horrible customer service and that I want to leave. She continues to lock up the unit and walk me back to the elevator. I then walked into the office and told the bald guy working that this is no way to treat customers and that they should apologize. NEITHER ONE of them said sorry for what they did. I reached out to the corporate office and asked them to message the district manager Amador Brenneman. We'll see if they actually follow up for resolution. I would give zero stars if I could.

This is like having my own man cave and I love it!

Al was AMAZING!!!!!!!!! Great customer service

In regards to 99 South Van Ness location: It's bad. I really don't have anything positive to say other than that it's location is OK. It's hours of operation require that I get off work or go when everyone else is going. Currently, they're open only 9:30am-6:00pm M-F and 9:30am-5:00pm on Sat and Sunday (when I typically could be there early or late).This huge place has only one elevator and no stair access. It is very difficult to maneuver in. The tiny parking area gets terrible (been blocked in several times) and parking outside doesn't feel safe. I realized our unit is open top (you can throw things from the hall into the unit). The people are not happy to work there. It's a poorly converted building that is inconvenient to use in every way. When my wife says "honey can you go to the storage unit?" My first thought is #$*%! Either the ratings below are for other locations or the honest ratings are deleted (we'll see if this one makes the cut).

I've used this place twice, and Al has been super both times!

I have had two units here at the Public Storage, both were great condition. Al was a huge help in helping us navigate discounts, and figure out which unit was right for us. Highly recommend them.

I found the rates to be affordable and the staff extremely helpful. One note: if your forget or lose your key, it may take several days to get your lock cut off.

They either lie or are unsure of the payment processing and charged me multiple fees for no reason. Many homeless people live here that the staff allowed, YOUR THINGS ARE NOT SAFE. Moved my storage to a secure facility, much better

Great location. Efficient. Easy to reserve unit. Very impressed with customer service... especially Al, Gwenette and Mandy, who go above and beyond!

Bobby was very helpful

The calmest storage I ever rented no traffic of cars or people's easy axes and exit but it's so huge it's like a maze u will get lost if you don't no where you going.

The staff on duty is very conscientious about doing their jobs. Kept clean at all times, the only person I notice who doesn't seem to belong there is me.

Mandy was awesome and super helpful! Went above and beyond. Process was quick and efficient. Definitely recommend this location, friendly staff, ample parking, and it felt safe. Oh the lock system is awesome.

Al was very friendly and helpful! He made it really easy for us to use Public Storage.

Great staff - always helpful & very nice, especially Al, who helped us a lot with scheduling when we were in a big rush. Storage place is fine, nice, neat as expected; fairly easy access to building and storage unit. A little dusty, since all units are open at the top, but not bad.

If i lost my keys and have no id , how do i get in my storage unit?

Excellent customer service! Al and Alise were very patient and helped with questions and offered suggestions for my budget and storing needs. Thanks so much!

Ai'ana was wonderful and helpful in getting me exactly the storage unit I needed, highly recommend!!

Very poor security, slow elevators, and people actually live in the units.

Marie and aiana was great

I love Ai and the crew here

I've been storing here for years... ask for Al, he rocks. Always helpful, polite, friendly and pleasant. Super helpful :)

These guys are there to serve the customer ask politely and they will help you in a professional manner they are storage pros I highly recommend AL and Slise they helped me with my storage needs . Thanks guys

Good security safe place too store your belongings.

Elise was very helpful in getting me set up with my new storage unit.

Al was so helpful from start to finish. Excellent customer service.

Just saw a homeless guy break out one of the windows at the Van Ness site then he took off across the street

Gwenette is great.

Claudia and gwenette are friendly great customer service

Claudia is super friendly and a great representative for public storage.

Claudia and Ana are great. Good customer service.

The two girls here Claudia and Ana are outstanding.

My name is Wanda Rose and I have been a tenant for over 8 years and have know both Al and Elise since they started. They have been very attentive and handled any issues that I have brought to them. I feel that it is important to compliment a staff on a job well-done and as I visit my room often it makes things so much more pleasant to deal with nice people. Thank you

I like this place. It is clean and well maintained by the staff. It was easy to work with the staff to find me a storage unit that was right for me. I made a reservation for a unit not realizing how big it was so they got one that was the perfect size. Easy access to the unit either by the street side elevator or use the one in the back. Parking in there own indoor lot by the office or for moving trucks there is a large lot with parking for several large trucks. Al the manager was a great guy to work with

Nearly everything about this place is perfect. Why, then, do I only yoield three stars? The management/service SUCKS. They are rude, discriminatory, and bitter, condescending p[eople. They keep bogus hours that change as they see fit, and they are pretentious. The property is clean, well kept, and secure, for the most part. Five-star accomodations for your extra things, penalized two stars for poor, non-customer-oriented service practices.

Vlaudia and wendy are very friendly and professional. Great customer service.

Should give this place zero stars. We had our family storage unit there and it was broken into and burglarized!!!! After that, the manager didn't notify us for 4 days!!!!!!!!!! And there only explanation was that they thought someone else from the company was going to call us. Plus they didn't even seem sad about it or offer anything to compensate. Are you KIDDING?! This is the worst place you can choose to store anything of value. Will never use them again.

Friendly and helpful staff (Elise).

Excellent customer service. Representative was very kind & helpful

Elise is the best. She is at the S. Van Ness location and is very friendly and helpful. She made a typical check in process entertaining and fun.

A huge place for storage. A young man who works there was nice enough to show me 3 different units. I couldn't decide as of the moment because of budget issues but will definitely rent here.

Great job. Great customer services Nicole and wendy

Nicole and Wendy are awesome. In and out

I just rented a unit from this location. Nicole called me back almost as soon as I finished the online form, I was able to look at the unit within 2 hours and be on my way. Thanks for the quick turn around! I also liked that all charges and my options were explained in detail without me having to ask.

Great service from Claudia

Nicole was awesome!!! Super friendly and new exactly where my unit was.

Nicole is great. I will rent here every time!!!!!!!

Eddie and Nicole are the best, helped me in my sutuation. Thanks guys

Eddie & Nichole great service!!!!

Eddie is the greatest

Lovely experience! Fast, efficient and detailed descriptions. A+

Nicole was great!!!!!!

Marie was great! She was very helpful and efficient!

My first expierence was horrible ther was two women there they were very condecending and woulnt rent me a unit because i was five minutes late. I left in tears. The next morning i went back and there were two very helpful gentlemen there. Al and Majesty they were wonderful and made the day before

this place is totally crap. I had my things in storage there for a few months and when my unit was broken into, they didn't even notify me that the break-in had happened. Supposedly, multiple units where broken into and the contents were scattered through the halls. My luggage was stolen - bummer. There were also squatters there on multiple occasions - both in the hallways (sitting inside their units) and in the parking area. My advice is to put your things somewhere else

👍👍👍👍👍👍marie was a great help

Marie is great and a wonderful personality. Very upset about Natasha no longer working. She too was awesome, that will be a loss for public storage.

Great facility. Friendly staff and willing to help you not just take your money. Best in the area.

Al was fantastic. He made me laugh and was very helpful. Keep up the good work.

Al and Nicole are two of the nicest and helpful people I have ever met. My husband took a new job out of state. It has been stressful and exhausting to say the least. Renting at the Public Storage on S. Van Ness where they work has been the easiest part of this journey. We had several issues that we had not planed for and each time either Al or Nicole or both helped us to fix the problem and all the while they were super friendly and had a great attitude! They went above and beyond and we are grateful that we were fortunate enough to have picked this property. They are definitely an asset to Public Storage! Thank you Nicole and Al!

My wife and I just moved to SF from Portland, OR. The move itself was stressful as we had 4 weeks notice that we'd be moving out of state. We had to find storage quickly. We rented a unit that we filled quickly with the load we drove down ourselves, forgetting that we had much more yet to store that our movers were bringing. Al and Nicole are AWESOME! They knew we were stressed and exhausted and didn't want to spend a $100's more on another unit. They had a drive up unit they we able to offer us for $50 for one month (it rents for several hundred). Our drivers were able to drive right up and unload. We have to have our things out of the expensive unit in 30 days but it gives us time to make other arrangements. They saved the day! Both Al and Nicole were very personable,helpful and kind. They're both funny too:) Nicole also did a follow up call to see how things were going.

went with my sister to rent her a spot to store some boxes. Al helped us and he was great to work with

Great. Clean. Easy going. I appreciate these guys.

Al and his staff are helpful and friendly. Al's lighthearted demeanor and good humor makes what could be a tedious process very easy, even joyful. Also the facility itself appears to be very clean and well maintained.

They had the most helpful, friendly, attentive staff imaginable! Al, the manager who helped me with my unit and paperwork could not have been more friendly or patient. I absolutely recommend coming to this location if it's close to you

We went in not knowing what size storage unit we needed. Al was go gracious and helpful in getting us the exact unit we needed. He was kind and courteous. He showed us the unit and we instantly went down and signed up. He took less than ten minutes to get us signed up and we were out of there. Al is the best. I highly recommend this location for your storage needs. GO AL!

It was fast, simple, and everyone there was extremely helpful.

Convenient and Clean . . . staff very helpful especially its manager Al.

This place is great fast and reliable and great location downtown sf

Awesome place and fantastic employees. Best storage I've had in any city.

2 years of great space & price & service... Thanks..!!

So I was in the area and been looking for a good storage place for a while I decided to stop here and ask some questions a young man by the name of michael helped me he was very friendly and seemed like he really knew what he was talking about I would recommend all my friends that need storage to stop by here

This is the best storage facility I've used. Ask for Al, the manager. Not only is he kind and efficient, he is so funny! He spent a lot of time helping me understand options. The facility is clean and secure.

I had a really great experience, with one great employee, her name is Elise.( She even speaks french). She show me different alternatives in size, prize an help me go thru all the paper work an explain it to me. Also gave me advise an walk me into the spaces. I'm very thankful an happy of your service.

My experience so far with Public Storage has been very pleasant. Al, the manager, was very helpful in helping me get this last leg of a complicated cross country move to work out smoothly (having a container delivered in the back parking lot, etc.). The facility is in kind of a creepy neighborhood, but it is clean, secure, and well-maintained. Thank you!

I have loved this Public Storage for all the years I have been here, Al and his staff are great! The building is well kept and if you appreciate a convenient downtown SF location this is the spot.

Great Experience With Support Mr AL & His Co Workers I Really Love My Storage With Very Large Beautiful Area Surrounding Downtown San Francisco

Excellent customer service and climate controlled storage.

Amazing service provided by Al. Always makes sure the customer is first priority. Would highly recommend using this property for any storage needs. Thank you Al for your amazing service.

Customer service here rocks! Only had one bad experience with one guy who was in th wrong but the next day they happily rectified it. So great customer service and business ethics. Finally a company doing things the right way!

Al ia a great asset to this company. Great location, great service, I highly recommend. Good luck and continue with the great service!

Quick and easy setup with Wanda. Nice facility, thanks!

This is the greatest P.S. these guys are great, from the counter people straight up to the D.M. you have a storage problem this is where you go to solve it!

excellent staff very helpful Al and Cassie in particular very clean and secure

The people that work there are ultra cool. Place is clean, and remarkably sketch free... and affordable..

I never have enough room but this Public Storage location has been my answer. Al has always been responsive when I need assistance. I highly recommend this location.

Great location and service. Al is very helpful. Highly recommended.

We had a seamless, pleasant experience dealing with Al. He was extremely informative, patient and helpful. Moving is never an easy thing, nor is it fun. But our experience here was so easy that it made the whole move far more manageable.

The employees are wonderful, the building is secure and it is easy to access. Ann Marie and Michael were both an amazing help!!

My unit at 99 S. Van Ness street was burglarized sometime on the 23rd of December. What I lost was three years worth of my original, labor intensive, paintings and drawings, several of which were custom framed. In the hours that I spent sitting at Public Storage waiting for the cops, it became obvious that people are living there. There were homeless people with dogs and blankets moving freely around the property and doors were left propped open for hours. What I was paying good money for, a secure storage facility, is really a hostel for transients. If you think the property manager even bothered to show up for the police report, think again. It's been two business days since the incident, not including the 25th, and no one has even reviewed the security footage...not even for the police report. So much for any hope of recovering the stolen items. You sure are prompt with those invoices though! The reporting officer himself said that security is "extremely lax," that there was a "whole gang of homeless people" living in the building, and that the security cameras weren't even near my unit. The fact that you guys even sold me the lock is a joke. I just wish I could laugh at it. Last I heard, someone spotted a crack-head type selling my work by the mall on nearby Market Street. So disappointed in mankind. Happy Holidays, Public Storage.

Al was very helpful in getting me set up!

This is a good, secure, city-central location. The units are very accessible to the parking areas but also fine for walking in from the street. You get your own keys so unless you need to borrow equipment (ex. a dolly) you can go straight to your unit. The property is clean, well-lit, and "maintained". The manager (Al) and the staff are professional and very efficient but also helpful and friendly! It's a busy place (phones and customers) but I haven't had to wait more than a minute on weekdays or weekends to speak with someone in the office. If they stayed open later during week (closes at 6pm) that would be great - but the central location cuts down on travel time - so not too bad. To summarize: this is a good, secure facility for storage and I have no reservations in recommending it to others.

An exceptional experience! Al helped me get set up in no time and made sure everything went smoothly. He toured me around the facility and explained all the ins and outs of the it and answered all my questions. The facility is immaculate and extremely well set up with drive-through access and plenty of parking. Amazing. It could not have been easier!

I've been storing here for YEARS! Al is a rockstar!!! Everyone there is always helpful and courteous! Clean facility and easy to get to!

This place is really great! I've had lots of storage in San Francisco over the years but never at PS. I'm still a new tenant but already I love it. Michael showed me around on my first visit. He made every thing easy and got me settled in. Even when I had a slight emergency, Michael took care of business pronto and I had new locks and keys the following morning. I haven't met Geoff yet but he was the one who got those locks on in a hurry. Thanks Geoff, my stress level greatly improved after I got your call. Finally I want to mention my favorite guy on the PS team, Al. It was he who gave me my keys, thats all. But while we did that, Several items came up w/other customers and Al handled every thing swiftly and professionally. (not to mention that he was a really cool dude) Yes Al is good and I can see he will be a formidable force in problem solving should I need it at PS. I'm breathing easier already. Thanks Al. I look forward to our next chat and keep up the good work. I am eventually going to use PS for ALL my storage needs due to you.

This place is the best! The location is very easy to get to, plenty of parking and the service is incredible. The location is always very clean and well kept. The employees are very helpful and always offering to assist with anything I need. A big shout out to Al, he is my go to guy!!

Well managed. Excellent downtown location.