Public Storage Self-Storage Units at 611 2nd Street, San Francisco, CA

I had a great experience with Public Storage. The staff was very helpful and professional, taking the time to answer all of my questions. They even showed us several units in person so we could get a better sense of the sizes before deciding, which made the process much easier. The facility was clean and well-maintained, and everything was explained clearly. I really appreciated the extra effort and friendly service — it made the whole experience stress-free. Highly recommend!

Gentleman at the front desk was young and as helpful as he could be but the process to check out was pretty terrible. The employee was at the mercy of whatever software system they use to handle pricing and promotions and check out and it took about 25 minutes where it should have taken 5. I was also told the building was climate controlled but at check out the system confirmed it wasn’t so the employee had to backtrack.

The initial space had a column in the middle and offered me one for $20 more for one with out it. Not even 3 months later raised my monthly rent. I’m paying almost double what I was initially quoted!!! I moved across the country and they know they can just raise prices on people. The people working are nice but the company is AWFUL!! I called their automated support line and left a message but nobody returned my call… corporate hell. RUN anywhere else. Update: the person I spoke to said he has no control but agreed it was a hard situation to be in. There was nothing he can do. These people hide this increase language in small print and raise prices at will !!

Carlos is the MAN. He takes his job serious and goes above and beyond to answer any questions. An asset to Public Storage.

I loved this storage place. Very clean and they make it easy to do everything without even going into the office. Carlos is very helpful. Highly recommend.

Jhon is helpful. Thanks

Clean!

Brandon was very helpful in getting us set up with a sizable storage unit for a great price. He was kind and thorough. We appreciated it!

Brandon was amazing help getting us moved into our storage. Also made it easy to make changes. You were great help!!!!

Yesterday , I visited Public Storage with the intention of renting storage space, and I was warmly greeted by Brandon at the front office. Brandon's exceptional friendliness and expertise made the entire process seamless and enjoyable. He patiently guided me through the options and took the time to show me around, ensuring I found the perfect storage size for my needs. His attention to detail and dedication to excellent service definitely deserve a 5-star rating. The facility itself is impressive, boasting advanced features like automated door access via a convenient phone app. It's impeccably clean and offers hassle-free parking, making the storage experience both secure and convenient. Additionally, I was thoroughly impressed by the outstanding customer service provided by the staff over the phone. They were consistently courteous, responsive, and incredibly helpful, addressing all my queries and concerns promptly and professionally. Moreover, the pricing at Public Storage is refreshingly fair, offering great value compared to other storage options in the area. In hindsight, I only wish I had discovered Public Storage sooner. Without a doubt, I will be returning for my future storage needs. Highly recommended!

Easy access and helpful staff!

Brandon was incredibly helpful today as we were moving out of our storage unit. He also helped my son get his “keys” that dropped in the grates! Thank you Brandon!

The gentleman that helped me over the last few months was AMAZING. Overall I’m def using this place again and management was always there and incredibly helpful.

Brandon at second and Brannan rocks!! Fantastic customer service!

Well, this review is wayyy over-due! I’m originally a Customer in this facility back in 1996! I had left sometime back just when Brandon had started… And now I’m back at this facility location. Let me tell you! Brandon not only runs on a professional protocol, but the building is BETTER than ever! So glad I chose to come back here! Brandon doesn’t miss a beat! Even took the time to call me (when he didn’t have to), just to remind me about something I would’ve over-looked! Thus, sparing me the burden that would’ve otherwise followed! If you’re going to store in SF, especially PS… Why not consider this location! Photos to follow…

Management is a work in progress.

I really love this place, friendly service, easy terms and flexibility. Process was simple and great people were nice and friendly, when I need storage again I know I'll be back, it was safe, clean and my things were stored successfully.

Esther was great in helping us find a unit that didn't have a giant pole in the middle. She was so patient and informative. We are happy with the unit we received and know that if we have any issues in the future, Esther will be there to help.

Esther is awesome helper! She helped us get our storage space easily and since the space we reserved for was unavailable, she went out her way to help us find another space within price and even bigger given our circumstances. She’s awesome.

Thank you Esther for helping with my storage needs on short notice. I appreciate you finding the right space to meet my needs. You were very helpful.

Ester at public storage was excellent, with great customer service, and very helpful and friendly. I had to give her five stars, and I am willing to recommend others to public storage. Great experience. Thank you, Ester.

Esther is extremely helpful, patient and knowledgeable.

Great facility and competent, friendly staff. I planned to have a unit for a month and it’s been 4 years now because the rates are great (somehow cheaper than East bay?) and the place secure. The building is clean and well-lit so it doesn’t feel creepy. All cement and metal so it’s both secure and doesn’t encourage mold, insects and other things that would get into wood, if it had wooden walls or doors.

"The people at this location are helpful, friendly, and always happy. I still have a personal unit there and I am always treated great."

Brandon was incredibly helpful! Great service

I came to rent a locker here. Esther helped show me some options and helped me find a locker that would be a good fit. I would come back because of her excellent customer service.

Esther and Brandon run the best storage facility I’ve ever used. They are exceptionally friendly and go out of their way to make the process simple and easy.

Place is very well-maintained, and set-up/reservation was very easy. Best part was Esther: so warm, inviting, thorough, and made sure all my questions were answered leading up to and on the day of. She is a gem!!

Esther was very helpful!!

Clean facility and nice staff! Very easy process to get setup, I called but you can just do it online too.

Esther is incredible - thank you for your help!!!! ABOVE AND BEYOND THE CALL OF DUTY

Esther was incredibly helpful and made this process so smooth. I’ve never rented a unit before and she made it seamless! I did a lot of research regarding long term storage units in SF and I’m very happy I chose to rent my unit here.

Esther gave me a very detailed explanation and a lot of helpful tips about self storage.

Esther is amazing! She’s the best, incredibly helpful, and friendly. I’m honestly astounded

Esther was so patient and helpful. We had a complicated thing to store and she was incredibly resourceful.

I had truly great experience with a staff, Esther, when I requested help regarding my move-our and she eventually helped me to change my mind to stay instead!

Staff (Esther) was extremely nice and professional when I lost my key! I recommend whole heartedly!

The Staff here is friendly and helpful. They made my move as seamless as possible.

Truly a great & smooth experience today. Facility is clean and has a nice area to load/unload with provided carts. Esther was super friendly and helpful, and talked me through the rental process. Truly a great experience.

Super swift and easy process. Brandon went out of his way to make it as easy as possible and was so understanding! The only thing I’d say is they definitely need some updates on their website and app because they’re missing a few things but the facility itself is great :)👍🏼

5 star review: clean, parking to unload, and 5 star service from Brandon. I reserved a storage unit late in the evening and promptly received a phone call from Brandon. I arrived with my items, and Brandon took me around to find the perfect size unit and found me a GREAT deal. Thanks for making this first time experience so easy!

Brandon is so helpful!

Kind of letting me pay all those money for storage place but you not allowed to sit there and actually go through the stuff in your storage you pretty much have to drop off or pick up and have a certain time limit to be there otherwise they'll kick you out and suspend your storage I was there for 20 minutes and I was getting harped on when I was looking through my stuff for a piece of paper that I needed to find he's kind of ridiculous to pay the money we should be able to sit there and be able to go through the stuff in our storage it's kind of why people get storages cuz it's extra stuff that they have that they need to look through they don't have time to look through so it's put away the side until they do so might be looking at another storage place soon

I booked my storage unit online and it was breeze! The storage facility is extremely clean and safe. I really appreciated all the help and instructions from Brandon, the manager working the counter at the time I visited. Highly recommend!!!

clean, has a bathroom, and elevator

The best storage ever! People here are super friendly and always try to help. They definitely provide a great service which is very hard to find in SF now days. I am very glad choosing here.

Clean and organized hassle free public storage. Staff are polite and always willing to assist you, when needed. Brightly lit facility with dolly’s for all to use. Very private and good for short and long term storage.

If you need any sort of storage. Look no further, this place is the best, most well kept and cleanest place you will find. Oh and did i mention Brandon? He helps out from day one, orienting you and always around to ensure all your needs are met. And his presence throughout the day ensures no funny business occurs in and around “Public storage” on 2nd street. Thank you Brandon.