Public Storage Self-Storage Units at 19102 E Walnut Drive N, Rowland Heights, CA

The lady at the front desk was a sweetheart! The customer service is truly phenomenal and the place is nice and clean!

It was certainly a pleasure conducting business with Stephanie. She was professional, knowledgeable, fair, and patient. She answered all our questions effectively and gave us a tour of the grounds. We will definitely be sticking around to continue a renewed business relationship with Public Storage.

For last year and 8 months Stephanie has been the best manager this location could ask for. I’m actually going to miss my unit. It’s being great! Thank you Stephanie and thank you Public Storage for taking good care of my belongings. C.G.

5 Starz for STEPHANIE! PUBLIC STORAGE BEST MANAGER OF THE YEAR!! Stephanie's charisma, attitude, expertise, knowledge, personity, dedication and overall customer service tops all others!! Stephanie makes coming to Rowland Heights for my storage needs well worth the trip. I think her next title should be DISTRICT MANAGER!

Stephanie is always helpful and friendly..

I was having a issue with my gate code and didn't realize what I had done wrong. When I went into the office I met with Stephanie who works in the office. My day was feeling a little crapy but stephanie was very helpful and made me laugh. She told me what I did wrong. I have used this place multiple times great service great staff good prices and good units.

Stephanie is always so helpful! Always pleasant and smiling! This is the cleanest storage location I’ve ever seen! I’ve been here 21 years and Stephanie has always helped however she can!

I really appreciate the service. Stephanie is the best.

Customer service was outstanding 👏 Mr Adrian helped more than I had asked for ..very professional..

Stephanie is great in the office helping!

Friendly staff always ready to assist you, also good prices. Only wish they would go back to later business hours (9pm), they close much too early, now 6pm.

Stephanie (manager) provided me with excellent service today and I’m excited to get on board thanks to assistance and service.And shecontinues to help every time we come by the office

Adrian walked me through everything and this place is a great place to store your stuff. Great customer service

Awesome job adrian

Great location and service. Vicky & Adrian have been amazing to me and I really appreciate their service. Highly recommend this location!

Regina provided superb customer service when I had inquired and rented a storage unit. She answered all of my questions and concerns. My experience was very pleasant with Regina at Public Storage.

I love it here! The property manager Stephanie is phenomenal. She is always so helpful and courteous. Anything you need and she’s always right there ready to help. She has truly made my storage experience great one, she’s always making sure the property is well kept and has made me a very loyal customer to public storage. I definitely recommend storing here. Great job Stephanie! Keep up the amazing work!

Regina and Stephanie helped me getting what I need. I had a tour of the place and showed me the different sizes of storage so I could properly picked what I need

Regina and Isaac are the best. Great customer service.

Vicki, Regina and Stephanie are nice and friendly to help with move-in today. Fast and easy to finish the rental.

Vicki and Stephanie were great! Made the process easy and painless! In an out real quick and both with a friendly smile! Thanks guys!

Regina and Vicky were amazing! Great service to the point. Hreat place. Thank you!

This is my first time ever renting a storage. I needed to be informed, guided to how it goes renting a storage space. Regina was the only one there, but on top of her game. Super friendly explained everything with great detail. Didn't rush my decision making, also gave me tips on how to save a couple bucks when renting storage. Highly recommended!

This place has great customer service I got a great deal I was helped by the Regina and Letty they made sure I had the best deal Regina help me with the online Registration I'm talking about price starting at $250 to the online price of $150 that is $100 saving good job good job public storage I recommend this site if you looking for storage

Vicki, Regina and Stephanie are the best, very helpful!

Stephanie, Regina, and Vicki are always so very helpful every time my wife and I are there. Always nice to see them and chat. We look forward to seeing you guys again soon. Take care.

Regina is a real one 💪 my issue was resolved in half an hour 😎 when moving out, try to do it at the END of the month, don't be like me I moved out at the very 1st of the month but got charged for the WHOLE month per Public Storage policy 🥲 Regina informed me of the policy but she was understanding and sympathetic and took the time to make some calls anyway and half hour later she called me saying she got the fee waived 🔥🔥💯🤠🥳 I was super happy to hear this since the price of my unit monthly costs more than a Nintendo switch lite 😭 (I recently moved and now live quite a distance away, so I was unable to move out the day before to avoid the charge) and now I can put the money she saved me towards a new storage unit closer to my home. I'm glad I called! I'm usually a coward when it comes to the phone but the staff have always been very friendly. (anyway please change this policy to avoid everyone crowding trying to move out at the same time at the end of the month haha)

Steph,Regina and Vicki always give service with a smile.and try to assist with any issues

The staff Stephanie is kind and professional, she helped us to address our needs. The storage unit is clean and neat. Highly recommended!

This is the best public storage in town, they are reasonable and nice people

Stephanie & Regina are awesome! They both helped me find another space to better accommodate my needs. They really went the distance with me. Based on what just happened to be available at the time, I was able to get a lager unit for an even better rate than what I was paying!!!! If the corporate office is listening, in my humble option, both of these ladies deserve a plethora of extra zeros to appear on ALL of their future checks! Thanks again for all your help Regina & Stephanie!

Stephanie and Angel did such a amazing job ! They were patient helpful and made my experience so much better. Very knowledgeable of what I needed and showed me what I needed. Great staff !

The people are friendly. The property is clean. Stephanie and Regina were awesome. That was the easiest and most friendly transaction ever. Thanks ladies!

Regina is very helpful, nice and responsive your needs

This location is amazing, they were clean and well maintenance 😭❤️ Stephanie was so welcoming , I’ll definitely b letting family and friends about this location. And the prices are affordable !

Everyone is extremely nice and helpful. Great place and Great People!

Stefanie was very helpful and kind

I rented a unit recently and Regina was so Informative and helpful. She had great customer service with a smiling face

Regina was awesome! She helped me get the storage space i needed!

Great from Brandon today! :) Keep up the good work! :)

Brandon was so helpful and so pacient. And the rates are fabulious.

Great service Stephanie!+

great rental signup experience at this location. not planning on renting for a long time, but so far the location is everything I wanted it to be (convenient, low key, and easy to get in/out of)

Shout out Stephanie! Service was quick and easy

Had a pleasant time there, Regina and Stephanie were both super informative and helpful. Also got a sweet deal! Definitely will be coming back (:

Stephanie the manager & her team are friendly, curtious & kind. This is a great location right off the freeway with great access and a clean facility.

Regina was amazing. She explained my payment info and help remove some fees that i wasn’t aware that were on my account. Thank you so much for all your help 5stars for Regina.

I had an amazing experience at this Public Storage thanks to Stephanie😊she is super helpful and is great at customer service!! Thanks for helping me and my mom get the perfect storage. 5 ⭐️

Storage stuff best ever

Could not find a better self-service experience anywhere in the country. Stephanie, Regina, and crew take care of their customers. They are kind, professional, friendly, and caring. The units are clean (lighting could be a bit better), access is easy. PS provides flatbeds for moving in and out (first come, first served and they are secured). This is THE place to store your stuff.

I have been w/Public Storage for over 10 yrs. at this facility and they have always provided me with great service. Recently my storage fees had gone up 2Xs in the last 4-5 months. I spoke w/Stephanie the Mgr., who has always helped and again she came through for me. She was able to adjust the high fees and saved me a good amount of money. I am extremely grateful for everything she and Regina the other Mgr. have done for me! Would not go anywhere else.

Regina provided fantastic customer service and was very helpful.

I stepped in yesterday with a very upset mood as I just received their notice to raise the rates again and come to almost doubled as my current rate (for both units) ! I was about to petite and the smiling & kindly lady Regina said she had already put a request for me to see if there’s a chance to bring the rate down, in the meantime, Stephanie, the senior VP who I had met ever since I rented the spaces here couple years ago, explained to me the situation and comforted me, she even personally showed me a 10” x 20” space with a $1 extra deal price which could be an alternative solution in case the request will not be granted. When I checked back this morning, Stephanie told me the HQ approved it ! Thanks God ! Thanks Regina and Stephanie you both ! Were not for your help, I really don’t know what to do .. Now I feel the rate is reasonable even it had been raised couple times over years, I think public storage is considerable for their customers and do pay attention to customers’ need. Thank you again and thank you for your great employee Stephanie and Regina ! They really know how to treat customers, 5 star service with NO doubt !

Loving the extra security provided by Wallee. Steph and Regina always greet me with a smile and provide great service

Brandon, EXCELLENT customer Service!!!! I am extremely Happy because I was given 5 star treatment!!! Thank You Brandon!!!

Vicki is very nice and helpful.

Great place to store your extra stuff staff is very friendly they keep the facilities nice and clean always have a maintenance man on him go to store your stuff Norwalk Raider out

Regina has outstanding customer service, helped me with the paper work process. Process was fast.

Best service by Stephanie top class professional all the way

Regina was the most pleasant and helpful representative. I've never used public storage before and this was a great experience. 10/10 would recommend. Thank you for your help!

Very helpful and friendly staff! Regina is knowledgeable and ready to answer my questions with upcoming changes!

Been using the unit here for over a decade, the services here really great for us, so kind of them healping us whenever we needed them, especially Regina and Stephanie, so thankful and appreciated of them. Now we are done with the contract due to relocation.. We will sure miss them.. (:

Regina was very helpful and patient with me and had answers to all of questions about access and such. Thank you Regina

I've rented here many times in the past few years. Staff are amazing and very friendly and helpful. Alexis and Stephanie showed genuine customer service. I'm still renting here and Stephanie is doing a stellar job in. Customer service and caring for the property.

Stephanie and vicki are always nice when I pay my bill.

Steph and Vicky are excellent with service..

Very good service from stephanie!

They are the worst ever!! My space has been robbed and they didn’t even help. It’s not safe to put your stuff there. Never trust. Someone got into the Ceiling and stole my goods.

Stephanie gave me great service Kind polite and excellent customer service 5 stars.

That Stephanie and regina are good service thanks alot

Stephanie deserves more than five star for her customer service

Site manager and Regina Rocks!!! Made my 1st time experience with PS so flawless-account set up and moving in!!! BRAVO ZULU guys and thank you so much

Steph always greets me with a smile. She’s always available to help

Regina gave me great customer service. She showed me where my unit is located. Very friendly.

Stephanie and Amelia have awesome customer service, I was helped with updating account information and their team work was great. Thanks ladies.

Stefanie is very friendly and professional , I do recommend you all for this location.

Stephanie, Brandon and, Regina are super nice to work with. Greetings with a smile every time I see them out on property going about property business.

Brandon, Regina and Steph are always professional and kind. I highly recommend this storage facility!

Regina and Brandon are very patient and friendly , took me to see the size of the storage and explained all the details, I highly recommend everyone to come！！

Stephanie K is amazing 👍❤️I highly recommend this facility for everyone. It's clean and if I have any questions she is always available. Thank you again Stephanie for all that you do.🤗

Stephanie helped me today. Got me all signed up with Autopay and a very convenient App .

Excellent service, would recommend

Very big issues with the elevators. I was stuck for a very long time and called office more then 21 times with no answer. Needed to call 911 to get help.

Stephanie is most helpful every time I am here. She has the most interesting things to talk about. I love the extra security here! R2D3 is the coolest security personnel device I have ever seen

Stephanie was very helpful and the prices are very reasonable. This is my second storage unit here.

Alexis and stephanie were very nice and friendly. Always nice to see them in the office

Really like this location. Stephanie is a very kind, professional, and patient worker. She showed me everything about the storage and she was patient ALL THE TIME! She explained the whole thing and the I felt great with her. Overall it was a excellent experience. Highly recommended this place and the greatest person Stephanie will be there helping you.

Great customer service from Brandon . He was very professional and extremely helpful . He made my experience here a great one . Thank you Brandon !! Great Job !!

Stephanie is a great help. Showed me how to use the app and made move in easier!

First time using storage unit. The employee Regina(sorry I forgot her name) helps us a lot of stuff and very friendly. Definitely recommended.

Alexis is friendly and helpful! Great service! Thanks

With the help by Brandon, He was extremely professional. And I well informed to all the details. Would highly recommended to anyone here to Brandon. 5 stars because of Brandon.

Stephanie was friendly and helpful with my storage. And I do believe she gave me one of the best service with public storage!

Brandon was really helpful and informative thank you

Brandon was very helpful and informative

Brendon is so good and excellent very much appreciated

Great service. Thanks Stephanie

Stephanie Was so friendly and helpful in helping me find what I needed! Excellent customer service!

Regina was amazing, she walked me through the rental process and answered all my questions with ease. Employees with her experience and customer service really keeps a business running.

Today has been a wonderful day, Regina's service has been amazing, warm and patient, worthy of ten stars, I am very happy to have her at my service

Darius was a great help, great worker!

Though my time at public storage was short (I was only using a small storage unit while I search for an apartment). I had a great experience. The facility was always clean, I felt like my stuff was in good hands, and I never had any issues or complaints. Stephanie at the front desk was very helpful in getting me started and closing out my unit. I would definitely recommend.

good,Darius provided very good and professional service . thank you

Alexis was very patient & kind, she answered all my questions with detail and helped me with exactly what I was looking for! ★ ★ ★ ★ ★

Excellent service,Stephanie awesome help,thank you.👍

Stephanie did an amazing job getting me what I needed in a timely manner and was excellent at following up to make sure I didn’t miss out on any opportunities. I will definitely recommend this facility to my business partners. Thank You!

Excellent service from Stephanie perfect

Stephanie is super helpful to help us to get the storage. I really appreciated for her service!

Stephanie was super friendly and walked me through the whole process from start to finish! Would definitely recommend to a friend especially with this storage being in such a great location easily accessible by freeway

It's really easy to come in and out with the app

Stephanie was great!!! Got everything I needed!

HORRIBLE SERVICE!!! BEEN WAITING HERE FOR AN HOUR FOR SOME TYPE OF WORKER TO OPEN THE OFFICE HAVE NOT SEEN A SINGLE SOUL ITS LIKE NO BODY WORKS HERE. WHO EVER WAS SCHEDULED TO WORK ON SATURDAY APRIL 3rd SHOULD BE FIRED IMMEDIATELY.

Stephanie and Vicki were so helpful and friendly. They were great to chat with, informative and helpful with what my best options are for my situation. The place is clean and definitely recommend storing here.

Both Stephanies’s were great & very helpful

Thank to Vicki, she made everything easy for me. She explained everything in details and always happy to help.

Very good services with Stephanie she is si nice

Stephanie is sweet and nice! She explained everything in details. I recommend this place if you ever need a place to store your stuff! I will definitely recommend it to my family and friends!

To Everyone, I can write a long essay if I wanted to which will make you laugh. But, I am here to tell you what I can without outing out any tenants and have certain people continue with their hustling. This place is not secured with security. People wait until you enter your pin to get in and follow after you to get in at the entrance gate. If you have a unit inside, best believe your unit will be a target. Pay attention to your unit neighbors and don’t have your unit door opened wide enough for anyone to see what you have inside. James the counter worker, is creepy and will sneak up on you if you are changing your clothes in your unit. Facts! If you are on the second floor or third floor and someone comes directly to your unit from 7PM-830PM asking where is the restroom, use your gut feeling that they are there to scope out who’s there at that time and see what you / they have. That is a sign to remove all your valuables. They refuse to unlock their restroom located on the first floor by the elevator. The second floor and third floor exit doors are sometimes broken leaving thieves to come in that way. The second floor and third floor smells of human feces and urine. I had a neighbor who screamed when opening her unit to find one month of feces rolled up in her unit. The person must have thrown the feces over the top into her or anyone’s unit. Your neighbor unit is a reflection of your unit. Vice-Versa. Meaning, don’t keep food or be dirty as insects and rodents will take over your unit. Once a month, bomb your unit with Raid Fogger. There are people who live on the site because they are homeless. Always pay attention to your unit before you leave. Did you lock up? Take a picture because some people are in a rush to get out before the 9PM closing, they forget to put the lock on. Worrying about this from 9PM to 6AM is nerve wrecking. I have been a tenant for two years and seen everything that I have mentioned. And more. Outside units do get burglarized often. Yes, front office do not care. The rate does go up two times a year after your first year. Use the unit as a short term place to store your items until you get back on your feet. Hope this helps.

Been here awhile. and it's good to see Stephanie back. She's a hard worker and always has time for a smile or joke. Makes coming here a pleasure

Misael was very helpful and knowledgeable. It was a pleasure working with him. I will definite recommend this location and company. Thanks!!!!

Great service and friendly.

Stephanie was very helpful helping us with our storage rental. Super nice person, super clean place, easy to access and we even got a $1 special on our first month.

Hi, I recenly lost my job at the end of October, I was behind a month + fees the new month had started and new fees were applied for the next month. I encountered Stephanie at the front office explained where I was as far as my bill. I asked if there was any way I could pay both months rent without the fees, see if I can get a fee waiver, but also I wanted to get into my unit, I had to sell my minivan & I had the middle row seats in my unit, so Stephanie made a call to a supervisor & they allowed me to pay the rent with fees pending waiver approval. I was allowed access to retreive the seats. & found out later my fees were waived I just want to say that Stephanie was such a great help I am so glad my 2 bedroom apartment is stored at public storage, I am also glad that PS has employees like Stephanie working for them. Thanks Stephanie you're the best.

James knows everything about public storage, he helps me a lot to know the storage, and he is very friendly and patient. Thank you for your help, James.

James was super helpful with getting us set up with a new storage space that would fit our extra furniture. He's knowledgeable and was able to answer all of our questions and address any of the concerns that we had.

Had a wonderful experience here Diamond was very helpful.

Diamond has such excellent customer service I definitely feel like I received 5 star service!!!!

I just wanted to share that Misael and Diamond offered great customer service and they truly helped me to the fullest on what I needed. Highly recommend.

Diamond had excellent customer service and was very informative about all the information I needed to know about packing supplies and different sizes of units the facility offers. Definitely recommend this location if you’re looking for storage with amazing customer service.

James is the best .

Great customer service. I called the facility and a employee by the name of Diamond helped me out step by step on phone to get a unit online so I wouldn’t miss out on that last unit. Highly recommend this place.

Diamond is the man! Not only did he set us up for a storage unit, he took the time to explain everything and answered all our questions! I highly recommend Public Storage in Rowland Heights!!!!!

Diamond has great customer service he helped me out with my situation very fast and promptly I would recommend this location if your looking for great prices and great customer service!!!

Always clean and super friendly location. I have been using this location for years and one of the managers named Diamond is always ready to go the extra mile to make us loyal clients!

Diamond was a great help. He was quick and efficient. Thank you for being so courteous!

James 是一個很好服務的人，謝謝他的幫助，我得到了滿意的服務

Wendy at the front desk took care of my needs today, fast and friendly service... thanks.

Received great customer service from Relief manager Wendy

Manager Wendy is always friendly and provides great service.

Great place to store your things. James and staff are very nice.

Just a grate place

Recommend James, he is a good helper and very friendly and professional.

If I can rate a ZERO I would. This place is careless. I had my storage broken into and when calling the sheriffs department, they mentioned a high volume of calls at this location. Seems to be an inside job. Their cameras do not work both inside and out. The 5 star ratings... employees are rating themselves by using new customers Information when you sign up. Be careful not to trust them with what you keep inside. DO NOT RENT FROM THIS PLACE!

Great experiences from James and staffs. Very helpful, accommodate, and great prices!

Lilian has great customer service always a pleasure to see her when i make a payment and she’s always willing to help, if I could I would give her 6 starts :)

Excellent and friendly service!!!!

Was a quick easy process, finished most of it online. Wendy was very professional and polite.

Came in with my mother recently to rent and James was great. He answered all our questions as this was the first time renting a space. Great customer service!

Wendy provides great service.

Just had the Best experience at this public storage, as I walked in to make a payment a lady behind the counter named Lilian greeted me with a nice smile and was super friendly and polite: Because of her i will continue to keep my storage here and recommend my family and friends to come here as well.Came in having a hectic day and left with a smile .

Nice service offered by Lillian! Perfect!

James is awesome

Can I have list of prices please

Wendy was quite helpful, even programming my phone for me.

Great service with reasonable rates

Thx Wendy for fast service.

Stephanie did an amazing job, the place was clean and the service was amazing.

Lilian was a great help

great service provided by manager James.

Helping out my fellow Launderer get one of her storages cleaned up. They rating is for this particular company. Shame on the GREED that this place practices on their customers. THEIR PRICES ARE CRIMINAL AT THE VERY LEAST! THERE SHOULD BE AN AUDIT ON THEIR BOOKS AND HOW THE MONEY IS USED. SOMEONE FROM THE STATE GOVERNMENT SHOULD INVESTIGATE THEIR PRICING PRACTICES. IT IS ABSOLUTELY AND OUTRAGEOUSLY UNFAIR TO ANY AND ALL OF THEIR CUSTOMERS.

Wendy was awesome. Very Informative and GREAT CUSTOMER SERVICE.

Wendy was great. Great service.

Daira provided exceptional service & help with my checking. Excellent...

Monica was very helpful

I never had a storage unit before. Daira and Julianna have been most helpful and thorough in the rental process. Their assistance is very much appreciated.

Wendy was very professional. Great customer service.

James is excellent guy, and i have two 10 x 30 units in this facility. Convenience, at the corner of Hwy 60 and Nogales Ave.

Every time I go in the office I have had the pleasure of dealing with Wendy and she is amazing!!! Always professional and takes care of everything. She always answers my questions and is very helpful. I know if she is there that I will have whatever the issue may be resolved.

Wendy is so kind, she help me a lot. Thank you again wendy.

James the manager is wonderful manager clean property

Was racing here last minute to get a storage unit and called and spoke with Stephanie to hopefully not close because of the traffic. She ended up waiting an extra 5min past closing for me and showing me around to a couple different units as I made my quick decision. She was so helpful and nice even though it was past closing time for her to go home. She was very nice and attentive to answering all my questions. The units and location was very clean.

very good！Thanks Stephanie

Big facility staff is okay prices decent

Nice service from Wendy, help us a lot and she is patient, explain all details for us.

Great customer service Wendy...

I have had the best experience with this facility and the customer service was great

The employees here are always kind. Thank you for your help James, Alexis and Stephanie.. you guys are a good team

Wendy was super helpful and had me all moved in within minutes. Thanks!

James is a property manager that excels and knows what he's doing. He's very helpful and informative to me and my mother. He has all of the answers I need when I come and assist my mother with her space.

I had storage there for about one and half months. The young girl is very nice so I give her two stars. I have been there three times, in two months. One time the carts were not available because the office was under remodeling. So I had to move my boxes using my small cart multiple times. This time, the elevator was out of service. Stephanie, a senior staff working at the office made a statement that their obligation is to provide the access to the unit through the staircase. Service of an elevator is not the obligation. They do not know when the elevator was going to be repaired. Since my unit is located on the 3rd floor I asked if it is possible that someone else remove my boxes at a later day. She said that they have to go through the unit with myself present first then they can end the contract. I finally managed to ask someone to move my boxes down from third floor through staircases. Then I went to the office. Stephanie told me that she can e-mail me the notice without checking the unit first since the other staff is in the field and she can not leave the office since a vendor was there. Just one hour ago she insisted that they have to check the unit with myself present. She didn’t ask me my name or unit number at all! I found that she is not trustworthy so I told her that I declined her service and I would like the young staff signs me off. But she kept saying that she wants to go with me to check the unit. I did not know what game she wants to play after all these things. So I have to shout out “ Can you leave me alone?” to stop her from interrupting my talk with the young staff. In short this storage facility has money to remodel the office but can not have the elevator repaired quickly. The senior staff Stephanie not only made the sign-off difficult but tried to trap me to pay continually after I have removed my boxes.

Wendy and James are very accommodating.

I had the pleasure of getting helped out by Wendy. She was very helpful and all details were explained throughly.

Wendy sold us a unit and was very helpful.

Wendy and Alexis was very helpful with the rental, kind, friendly best people work with.

Service provided by James was top notch!

Wendy and Steph was very helpful with service she assisted me with.

Wendy was very helpful

Excellent service! Very quick and professional.

Most of the staffing is ok. The manager James is been nothing but a Royal pain in the backside for me. I've been a long time customer from decades ago and then again recently. Past manager was fine but he may have the title if manager but he knows nothing as far as I'm concerned about customer service. I could go on and on,but he's only one bad experience on serveral occasions. In general I've been there a few years and the prices have gone up 3 times. I'm working on getting my 2 units cleared out so I can stop throwing my money away. I had thought I would be able to get out of there in 6 months but due to circumstances I haven't,but it's way to expensive. I'm sure there are others storage places less expensive. Try them go them first!! Again my opinion to my experience here!

Wendy is amazing. She was very nice and helpful with all of my storage needs.

The girls here are very Kind.. Stephanie and Daira helped me find what ii was looking for quickly and Efficiently..

Excellent, from Steph and the rest of the team

Daira is very nice

Quick and friendly service Stephanie helped me out go to her

Stephanie is so awesome and knowledgeable. Make everything a breeze for us. Thanks.

My unit got broke into. The response from the desk simply saying "store at your own risk" Sheriff came and said he knows this place and means he comes here often to do reports.

Wendy is super nice for helping me set up for the storage.

thanks James for the awesome service.

Loved my experience here. Stephanie was so helpful and extremely nice!

Diara me ayudo a encontrar el mejor espacio y a muy buen precio aparte de ser muy amable.

Worst storage place ever. Got all all my high value items robbed from my unit which had their lock at the time. as we are thinking it was an inside job. They have been giving me the run around on everything and cant seem to get a straight answer, stating they are not liable for any stolen items although their lock and safety device were securing the unit at the time of the crime. all they tell me is to call and make an insurance claim because they are not liable for any items. as they have no security inside the storage unit which was inside a building that u would need a security code to get in the gate and to go up the elevator as well.

Wendy assisted us today, she explained everything we needed to know. Job well done!

Stephanie help me out and she is awesome great customer service

Great customer service by Wendy, very informative, clear, and easy; highly recommended for anyone looking for storage.

Secure location staff is friendly

Wendy is the best!

Wendy and Regina provided great service, very fun ladies.

James is friendly and helpful. Will recommend.

Wendy provided excellent customer service today. I highly recommend this Public Storage!

Wendy made the experience quick and easy and was friendly and knowledgeable.

VERY CLEAN ENVIRONMENT. FRIENDLY SERVICE. PRICES ARE THE BEST I'VE SEEN IN THE AREA.

Wendy is great and provides excellent service

Location is very convinient, close to freeway and Stephanie was very nice and helpful during the check in process!!

Wendy was friendly and very informative.

The staff was very helpfull and proffesional. Steph and team are funny ladies!

Wendy there provided me great customer service today!

Wendy did an excellent job on giving us a tour by different size of the storage. Very kind and professional. 100% recommended😃

They stole my stuff. If you do not check it every day,

Wendy provided great service

We had a great experience at Public Storage everything was smooth and easy we would like to thank Wendy for all of the help that she gave us.

Thank you James providing the good service.

Great job Wendy ,so helpful and informative

I really appreciated it windy she is very helpful I really needed this type of people skills in order to consider and find the Right Storage in which I did find taking me personally to see the storage units I asked for I I really was impressed thanks Wendy see you soon

The staff Wendy helps a lot at check in, great service and satisfy condition.

Wendy and Denise were fantastic. I was able to check in and get my unit in no time. It really helped on a Friday afternoon in SoCal when traffic can be tough.

Wendy and Denise were very helpful. This place is very clean and the organization is on point.

Rented a smaller unit but place seems nice. Sometimes the stored vehicles make it a little tough to drive to unit. But no major complaints and staff seems nice. Worked with Denise to sign up and she got me signed up quickly.

Perfect for whatever you want

This storage is very convenience, right off the freeway 60. Wendy is the best person to work with. She showed me everything, and I got the internet price.

Stenphine is very great and helpful to me and I really like this place.

Wendy

Mike was very knowledgeable about helping us find a storage unit. The property was very clean as well. He answered all our questions and made myself and my mom feel welcome and he treated us right with his customer service. Recommended!

James， He was doing great job to help me on how to rent storage. Thank you for him.

Very good service. Had for a long time and my things were always safe and secure with the employees here. Thank you James and cynthia for your service.

Wendy is really helpful, really nice, and answered all of our questions.

Good.

Was here the other day and James is nice and informative

Had a very easy time getting my storage unit. Stephanie was wonderful and very funny, easy to get along with. Got a good climate controlled unit for a spectacular price. Everything was explained thoroughly and my questions were answered. Also. they have a lot of items that help keep your unit clean and tidy, all kinds of boxes and even moisture absorbers!

Awesome customer service.

James was so nice and kind and helped my husband and I find the right size space and the perdect box for us. He is very patient and you need to come see James for your storage needs.

Came in to purchase some boxes. Stephanie helped me and was very helpful. Excellent customer service skills. We need more Stephanie's in this world.

Wendy was great. Gave me extra info if I was interedted in a moving boxes. Great service!

Wendy was super nice and helpful, goes above and beyond.

I had a great experience with Stephanie and James. They were both very helpful.

Wendy is very helpful and answer all my questions to the best of her ability.

Sucks dirty smelly

Location was okay environment was okay however the worker name Lynne is very nice women. She’s funny , kind and very thoughtful person. I personally don’t know her but i trust her opinions to decide the spaces.! Once again thank you Lynne.

Ashley she is really good and nice to help us!

Nice service of Wendy and amazing price

Good staff James, I like him a lot! He is very nice to me and smile to all the customers.

I've had my storage for 4 months now and property is always clean and the staff is always polite. Thank you James and lynne for your service.

Thank you James and l Lynne for your awesome service.

Ask Denise, she was helpful.

Cleaned facility. I’ve made an appointment online and when I walked in, Stephanie greeted me very well and she was able to help me and get me the storage unit I needed with nice monthly rate. She was very patient and answered all my questions. Will be recommending Public Storage in Rowland Heights to all my friends. Thanks!

Stopped by to make a payment on the weekend and the staff was very helpful. I want to thank James and Alexis for making my experience at this location exceptional. I will be back to make future payments here because of the level of great customer service these two illustrate.

Everyone working at this property is always helpful. This time Aaron and Lynne helped us- very friendly. Property is always clean. Very secure.

I have just had it with this place !! It is the WORST !!! I'll be out of there by the end of the month. I've had my stuff in storage at the Rowland Heights location for a couple of years now. At first it was $135 a month, but when they think you've settled in and they've got you, they raise the rent every few months. Right now it is up to $223 and I'm quite sure I can find much cheaper places. This place is a real BIG rip-off ! Don't even consider it.

Aaron was friendly, and helped me find a good sized space for my things.

James was very helpful excellent customer service

I appreciated James &Lynnes help in regards to my storage! I called Public Storage about what to do when I cannot find my keys to my storage . James called me back to inform me they had replaced my lock with a different lock and said he was holding the keys inside my file! I didn’t have to worry about breaking the old lock!

James and Lynne were most courteous and helpful. Highly recommend this place.

Lynne was great! Helped me make my payment and the location was right off freeway so I got back to my day in no time.

Customer service was great especially from Stephanie. Highly recommend to anyone looking for a great storage location.

Vicki, April and Alexis are amazing!! thnk you for making it easy on renting a space 👌

The staff was nice and friendly... A young lady named Shauna was really helpful and kind. And answered any questions I had. Made my visit quick and easy. Happy I came here. Thank you.

James has 5star service!

I've had a unit here for years. My unit was broken into & over $12,000 worth of items were stolen including my mom's ashes. Public storage has nothing other than a lame sorry to say for it. The fencing in the back of the storage facility is continuously cut for thief access & Corp does nothing to stop. Not to mention the "alarms" on each unit do not work & haven't in a long time. Each device is battery operated & according to staff it cost to much for public storage to upkeep. DO NOT RENT FROM THIS LOCATION!

Not impressed with the employees, the check-in process, or the overbearing manager. I immediately took my business elsewhere. Wouldn't recommend.

Rented a new unit with ease with help from Stephanie! She was funny and sweet! FYI you get a discount booking online.

Quick and easy!

Alexis very good worker, she help me very much. will be coming back very soon

james is a nice guy to help customers get good deal. I

James and Lynne are always so nice and friendly. If you need a space you need to come down and they will make sure you are set up with what you need.

My car was broken into here in space 47 like another reviewer. They say the cameras don't cover the parking spaces. My car cover was removed, the hood was open, yet they never contacted me.

My tips for renting a storage space: 1)You will find the best deals on line, the staff here won't help you find a deal. 2)Every time we asked to use the bathroom it was out of service. I think they just don't want to clean. When I first came here to rent a storage space I was greeted by a very pleasant smile, friendly service and a helpful lady. I asked if they had any deals but she told me she wasn't able to look that up. I had to go online and look that up myself. Ok whatever, I would let that slide. The elevator was "broken" the next day even though it still was operational they had a sign over it. I'll admit, I still used it. The day after that I called ahead and left a message because we were coming with a very big load, no return phone call. I showed up and was told they disabled the elevator. No help on how to resolve the issue. I felt like I had to figure out a work around idea for them. After making several suggestions I had to have a conversation with their district manager and ended up lugging the boxes up the stairway. Then I heard people on the third floor. I checked the elevators and they still worked. Not cool! On top of that, we had to walk about 10 minutes to use the bathroom. They always had some corporate bull headed answer and weren't helpful. If anything goes wrong, don't expect any help from the staff. More than likely things won't go wrong but you have been warned. I give an extra star for the lady that works there, the guy didn't care. He suggested that we come back the next day, the truck rental cost more than the entire month. Bad attitude.

Great costumer service!!

Clean facilities. Knowledgeable, courteous and very accommodating staff esp Lynee

Customer service was great Candice and lynne was the best ....they helped us with everything that we needed. Thanks again......

Service provided at this location is amazing. Candice is very friendly and answered all my questions I had. The manager Bryan happened to be in the office when I was and he was also very helpful and very nice with all the questions I had. Definitely recommend this specific location.

Great customer service especially by these two ladies Lynne and Stephanie. There were really friendly and informative. These kind of services are hard to find nowadays. Came here and got a drive up storage space for a reasonable price. No hidden fees at all. I will defiently recommend my friends and families here.

I just got a storage unit price was incredible and the service was outstanding answered all my questions was friendly and courteous best price in town was the cheapest out there highly recommended the place is well secured and easy access to units and a special thanks to Lynne

Very happy with the service provided to me. This was my first time renting and the girls Lynne and Candice are really nice and the process was easier then I thought

Damaris was a very helpful young lady. Help my father and I to get our storage today. We went to ask for the rates and she helped us sealed the deal. Very good job in explaining everything and the most important part that she has a great attitude full with knowledge in her work. Again thank you Damaris

Great customer service and easy to get setup

In and out great customer service.

Fast and friendly service! Have come back multiple times and it's always a pleasure to rent storage from this location!

I went to the office to see a couple of United because I didn't know what size I wanted. James helped me out and showed me two spaces. I decided to get the second space he showed me. James was very helpful and showed me everything I needed to protect my items. Thanks James and public storage in Rowland heights.

Bryan was awesome!

Very friendly and helpful staff. Nice faculty too.

Great service from Damaris, helpful

Lynne and Damaris were very helpful and friendly. The customer service in this store was awesome. Five stars to both.

Staff was very helpful and got my issue resolved promptly.

Awesome service and really clean! Best one so far ive been to

Great customer service. Always reminded me when I was late.

Awesome service :)

Always helpful in anything I need or want. Especially Mattew

Staff was very welcoming and helpful they helped me find the right size unit for me.

Matthew is really good and helpful with the customers. We feel satisfied with our unit here.

I honestly did not know where to begin when it came to storing my items. I was thinking I would have to rent for a long period of time. When I walked in I was welcomed by Matthew and Krystle both were very friendly. After going over items I wanted to store. I was brought to a storage that was perfect in size. The building seemed very cleaned. Great access hours. Great service!! I also like that you have carts available for my use.

Never store your car at this place. I stored my car for about a month and found out that someone broke into my car and stole my registration and insurance card. My car's cover was torned badly. They told me they have no camera videos for the car. It's horrible experience. I thought they have camera all around.

Matthew was amazingly thorough and helpful. Prices are reasonable and service great.

Mike showed me everything I needed to get started let me know all the info I needed made my experience very smooth I would recommend public storage.

Matthew helped so much with my account. That i had with public storage . I highly recommend using this public storage . Matthew helped save 175.00 for my unit . Awesome job !!!

Love this place...they are very kind and helpful.

very good service Matthew and Kelsey

Great Kelseyville was very friendly and most helpful

Nice service from Matthew! One of the best Ps I ever use!

To be honest the review is closer to a 4.7, but I'll give them a 5 since it's not fair to knock them down to a 4 for that. The place has good accessibility, good rates, and good storage units, and I like the employees there as well. Really the only big ding against them is the lack of power. Apparently some tenant that practically lived in the units blew a fuse, and they have since not replaced the fuse or provided power to the complex's units. Other than the lack of power, I recommend the place for storage. Good place to store.

Update- after 4 months of service I get a letter from PS saying my new monthly rent went up $8.00 with no explanation or reason. I guess missed this paragraph in the contract. NOT HAPPY! Justine and Tiehya very helpful as usual. Clean facility, very secure and very nice employees. Got a good deal(through the internet) so prices are great.

Service is very good. Everything is always very good.

Justine is great helpful. and would this reconson this licatton to family

Matt and Justine were very helpful and very informative. They made sure all my questions were answered. I have used this storage off and on for over two decades. Always been clean, climate control very pleasant, and friendly. I just wish the road construction was done already, but its a two year project. =)

Excellent customer service from Giovanna & Matt! You would've thought they had known me a lifetime already they were so friendly. Clean and tidy property, very accommodating to our needs of unloading a moving trailer. Would recommend this property to anyone!

I recently went to this Public Storage location and was helped by a women by name of Janelle who was very helpful to my Husband and I who are currently in the process of moving. We don't have are apartment yet so we needed to put our stuff in storage for the next few months. Thanks to Janelle and her great customer and friendly service it made things so much less stressful for my husband and I. Thank you Janelle!

Great customer service provided by Justine. Was very detail oriented, explained all paperwork, facility usage. Storage facility is very clean. Also helps that the gate hours are from 6am - 9pm.

Excellent

Pedro had above average customer service he was able answer all of my questions the facility was very well kept and we rented a unit overall excellent experience

Helpful staff & nice facility. Security seems good. Matthew helped us get thru the process quickly. Highly recommended.

Matt and Justine were really helpful and nice!

The customer service was above and beyond previous experiences with renting a storage unit. Justine was extremely friendly and knowledgeable and I really appreciated her efforts to assist me in my rental decisions. Matt was very friendly as well. A+!