Public Storage Self-Storage Units at 15920 Amar Road, City Of Industry, CA

I just wanted to come 9n here again and say how wonderful it is to see Vicki when i come in to get stuff out of my space. Vicki always has a smile on her face and always very welcoming. Thanks again vicki. It was time yet again to rent s storage unit. I was happy to see Vicki was still her. She was able to guide me through online reservations. Made my stressful week not so stressful. I've rented at this location twice and I'm looking to rent again. I've looked at other storage places but none come close to the personal and professional staff you have here. Each time I rented I've rented Vicki showed me around asked how many rooms I'd be storing and got me just the right storage size for my needs. Thanks to Vicki I feel I didn't over pay for my storage needs. Vicki was so polite and helpful today. I requested a rent reduction and she was able to help me out with it. Being a single mom on a fixed income is hard enough but having everything increase is even harder. Thank you again vicki!!

Angel and Vicki amazing service

Let me simply say Vicky is Awesome! She helped me understand my billing concerns and gave me exact information I needed. She even called me back to say my problem is actually solved! I worked in customer service industry for more than 15 years and Vicky IS world class customer service-personified. Your company is smart to have you. Many thanks and stay cool!

Vicki was so much help with what I needed to rent out. Thank you for your patience

Angel and Joshua

The company itself is meh, constant issues, but the management here are top notch and go above and beyond to fix the issues the main company itself causes so customers are in good hands here.

Great service, very helpful. I had to change my credit card on file and Vicky was right on it. Vicky was so helpful and made me feel comfortable. We need more people like her, she took care of me.

Josh and Vicki are very helpful every time I come to my space. Vicki just helped lower my rent for me!!!

Vicki was most helpful. Thank you so much!!

Vicki is very helpful, she helped me to get my rate lowered, I appreciate her. Josh is helpful too

Great service. I have rented a lot of times from different properties and have to say that this property has to be the cleanest and the staff Josh and Vickie are great cannot say enough. Update have been renting now for over 3 months and have to say any problem or concern that I have had has been addressed by Joshua. Great place to rent.

Great service my aunt just rented and the manager Vicki was super helpful in helping us get the unit we needed. As we were leaving we also got introduced to the main manager Joshua he introduced himself and let us know if we needed anything to come back and he was there to help. I can't say anything else but great things.

Friendly , kindly,clean they helpful person name vicki

Karla and melina are great. Just made a payment with joshua great service

Vicki is very helpful! So happy to see vicki is still here! So happy to see Vicki here today, she's a keeper!

Joshua is a great clean property with no problems very helpful and explained everything. A year later and I can’t say enough about Joshua's customer service. Very professional and always there if I need any help. Update: it has been another 6 months since my last review and I still think joshua keeps giving great customer service every time I come in is a great experience. I came back rented a couple of days ago and Josh was there to help me out showed me a couple of different sizes and was more than happy to show them to me. Glad I came back here to rent. The process is easy and showed me I could use my phone to open the gates without getting out of my car as well.

hands down some of the best customer service I have ever got. explained everything anytime I had a quest they were there to help and answer and if they couldn't solve would always direct me to who I needed to call josh and Vicki are the best. Update just came in to ask josh some questions help me out like always a great help. update another year and great service all around josh is a great manager my stuff always feels safe and the property is always clear Came in today to make my payment and manager josh was there on a call help me well helping another customer goes to show this is the A team great people can't say enough Great great Service Joshua is always their to help out

Joshua gave the best service that I have had here. I have been storing for over 10 years and have seen 3 manager and josh is the best couldn’t say more. Update another year hear a public storage an have to say Josh is great also meet Vicki which was a pleasant meeting. Great place to store you goods someone is always walking the property and cleaning great to see.

Vicky and Josh are such amazing employees and very helpful people

They keep raising the storage higher every year. Just want to add another review they have raised my rent there two times this year. I'm close to $400 on next month's bill. Every time I ask to try to get a smaller or cheaper storage they end up telling me that it won't make a difference it only go down by $20. I will be moving my possessions out by next month. I will let my community know about how the rent is raised every few months. I've had my possessions there since 2002. It's time to leave.

Vicki Thank you so much for all your help on the process Of renting Storage unit and now saying goodbye to you guys it’s been a pleasure. You’ve been amazing since day one

Joshua gave great service . Have been renting for over 5 years and have always had great service definitely recommend to

Joshua. And lady.so nice..they are so very very.frendly and help everyone they have always outstanding..and 5 * stars. Forever..jajajajajaj God bless PS and the person asistens.or associate. 💪 works happy new year Update Josh and Vicki great team 100 💯

Thank you Jessica Josh and Vicki for always having the best help

Vicky and josh are amazing!

Vicki and josh really show great support

My sister had a storage space here before and we came to check into a future space. Was surprised to see Vicki and Josh. They were so helpful as always.

I have been at this facility now for over 7 years. I have to say this is the cleanest property I have been to by far. Josh and Vicki are the best everything I stop by to check on my stuff Josh and Vicki are always outside cleaning and checking up on the property couldn't have asked for a better place to store my items. the peace of mine I have is priceless.

Vicki and Josh are the best, so helpful!! If you need storage come see them!!

Joshua is the best. My mom has been renting here for years and when it came time for me to storage some things I knew I would come here. Joshua and Vicki have been a great help with any questions I have had. Could not recommend a better place to store your items safe and friendly service

Horrible employee lady. Vicky not a nice person. Inefficient too. I went to a different company for my storage unit.

Josh was so helpful! Great costumer service!!

Anthony really helped setting up a new account for me and my mom. Was super helpful even with a language barrier. Super friendly and I am super satisfied with the service

I came here with my sister and the lady working in the office was so nice! It's always good to see helpful people at a business,

Vicky was very helpfull and patience we recomend to all of you come and talk to her about your storage needs you wont go wrong she has a very nice actitud we not from around here but we where please with her great service.

This location gave very poor service to me during my move in. The guy on duty at the time was extremely rude and not helpful at all. I arrived at the unit with my movers, ready to move in. Upon my arrival I was surprised to see that the unit issued to me was the size of a closet. I had expressed to the person over the phone that I'm moving out of a 1 bedroom apartment and would need a space that can accommodate my entire apartment. I even listed to the agent all the items that i would need storage for. So, I was quite shocked that the unit was small enough to only hold a small amount of my belongings. However I wasn't worried as I suspected we could just upgrade the unit to a larger unit and I'd pay the difference. When I returned to the office the associate was visibly and verbally in a different mood and was extremely combative and not helpful at all to help me resolve the issue. I had to literally pause the conversation that was escalating and ask him "whats happening right now?". I literally just wanted to upgrade my unit and after the aggressive conversation from this employee I ended leaving and going to a different storage unit. Not only was I mistreated but I also had my contract cancelled and lost monies I've paid due to a disgruntle employee. I will no longer patronize Public storage and I just wanted to make others aware that if you come across this individual at this location do not say anything or defend yourself or the same may potentially happen to you. God Bless.

Vicki is always so pleasant and helpful when I go pay my bill. I was so happy to see vicki again. Please keep her. Its always nice to see a smiling face!! Thank you Vicki I just wanted to come back on here and let everyone know just how helpful Vicki always is when I go in to pay my bill.

I read all of the amazing reviews on this location and decided to check them out as I am new to the area. What a disappointment, Horrible service, the blond lady in the office was incredibly rude and unfriendly. I wouldn't trust these people to watch my household garbage let alone personal items that I value. I can understand anyone maybe having a bad day but I can't say I have ever had anyone successfully turn me off to an entire company after one interaction but she did it.

Don't waste your time. I went in there to inquire about renting a space and the woman working there was very short and rude. I will take my business elsewhere and I encourage you to do the same.

Muy amable el joven que nos atendió josue gracias por todo

So glad Vicki is still here she helped me get my rate lowered last week & also assisted with consolidating 2 of my units into !!! she really cares, vicki is always so helpful, glad she's still here. Came in to pay and I'm so glad Vicki is still here!!

Vicki was very nice and professional. Keep hiring people like her!!! Went there today ! So glad she's still there. Always happy to see her.

I came in to get information on spaces, I have a storage at another company, Vicki was sooo helpful, when my lease is up at the end of the month, I will be coming back here to rent. Thank you Vicki// Saw Vicki on the property cleaning the other day when I was there, she stopped to ask me how everything was going with my space, she is always so kind!!!

I went in on Tuesday to pay my bill and was so happy to see Vicki still working here

Awesome place to store your stuff! Easily self-accessible. Manager Vicki was really helpful and nice

Thank you Josh and Vicki for the help! Such great service and team work