Public Storage Self-Storage Units at 13249 Garvey Ave, Baldwin Park, CA

This location is perfect about 5 mins from my house. Angel was very nice & helpful. I'm glad I chose this location. Definitely recommend this place!

Adrian is awesome! Appreciate all his help today with my rental!

Jessica was great and very very friendly, informative and helpful.

Jessica is great! Such an amazing help and always outside cleaning

Thanks Angel for being a big help today with my storage an questions I had today .

Angel was an amazing person. He helped me, guided and made this difficult process run soo smother. So grateful to have found this storage unit and having him help.🙏😇

The manager, Jessica, has always been a huge help in answering my questions, returning calls in a timely manner, and is nothing less than supreme when it comes to customer service!! Although I did have to cancel my current storage unit for now, I will definitely be back when I relocate in January 2024 and will make the trip to Baldwin Park Public Storage based off customer service alone. The units are also very clean and above satisfactory. Thank you Jessica and Baldwin Park Public Storage!!!

Jessica is always a great help! Thank you for always being friendly and helpful property looks great

I truly Recommend this location, great service!! Always check with the managers Jessica and Adrian for great deals. They really know how to take care of their customers. Also want to shout them out because the other day they were outside in the heat cleaning. Props to them! Keep up the great work!

thank you Jessica for all your help! Stay amazing!

Angel was really helpful help me setup app thank you so much

Thank you Jessica for all the help and information about my unit and always having the property clean

Very good service thanks Jessica

I went there Public storage but there rip the bags & stuff from mouse 🐭

I had a not so good experience here. Wouldn’t say it was bad but I would say it was lacking. I worked for storage for five years as a manager so I know what can and can’t be done. I was told lies that I didn’t appreciate so I docked their score. Also, the drive lanes were thin and one way. The on-site manager and her guests would park near the entryway which often prevented me from going down one of the lanes that was closest to my storage if not blocking it altogether. When I checked in they insisted on using my whole entire name (first, middle, last, AND suffix) which I despise and never use. Even on my credit cards it’s just my first and last. I was told that wasn’t allowed. Access hours are only until 5-6 (I can’t remember which) but they are even shorter on weekends. This was a problem considering I work and live quite a ways away and also get off later than those hours. I literally had to call off work to move in or out. I was going to move after the first month but they refused to cancel my storage if I didn’t have it emptied PRIOR to the office closing on the last day of the contract even though I was calling to give them advance notice and would not prorate me although I offered to pay up to an entire week for them just to agree. My all around experience was just not customer centric in my opinion. The place wasn’t dirty. There were no people hanging out. The staff wasn’t rude. The price was relatively reasonable. So I did give it a few stars. Overall I wouldn’t go back so I wouldn’t in good faith recommend someone else go there.

Thank you Jessica

I would like to single out Jessica, the Property Manager at the Baldwin Park Public Storage facility for her prompt, effective and very reliable service. I will be recommending this Public Storage branch/office to anyone who has an interest in storing their belongings!

Great services Jessica!

I had a great experience while getting my storage space thanks to Anthony.

Angel showed me my unit and help me out with everything

Thank you Jessica and angel have great service always helpful and friendly

Thank you Jessica and Nikk for the great help. Always amazing

Thank you angel and Jessica for all the amazing help you guys are awesome

Angel is a really good and friendly employee there helped me a lot.

Angel was a fantastic help setting me up and showing me to my unit upon arrival, definitely recommend!

Jessica is an amazing PM always gives great customer service!

Thank you Jessica for great help

angel helped me out a lot today! i would recommend coming here for a unit. angel was the best !

Jessica is an amzing manager always helpful and amazing person every time I see her she’s friendly and always has a smile !

Thank you jessica for all the help with my unit and for doing the daily checks

Units are infested with Roaches. I have a unit in the C building upstairs, size 10x10. On the day I moved in I saw a few roaches in the hallway. The next day when I went to drop off more stuff, two roaches were crawling on my boxes.

Thank you jessica and letty for being so amazing and always out walking the property

Jessica was great

Jessica has excellent service!

Good customer service by Jessica and Elizabeth

Jessica is always amazing! Thank you too her and lety for the great help!

Thank you Jessica for everything

Today we went on and had some questions about our current unit and possibly switching. Jessica made it so simple to make the switch today and even went to show us the bigger space! Her customer service was fantastic and you can tell she knew her stuff. So grateful for her, we updated and couldn’t be happier. Thanks again Jessica.

Thank you lety and jessica

Leti was so so helpful in helping with the move in and was very patient in helping me change units as well as getting the lock changed on my unit. The location is definitely older and the units are more run down that other locations. Design of the freight elevators are also not the most convenient. Needed to change units upon move in because the first unit smelled strongly of molded wood/ bad odor. Leti helped me handle the transfer and is always very helpful and cheerful everytime I have questions or needed assistance. Pricing is decent for the area, probably because units are a bit older.

Thank you Jessica and Anthony

Anthony thank you for your help 👍

Anthony and Lapy helped me a lot. They’re very professional, warm and helpful. Great service!

Anthony was a great help to me today in Obtaining a rental space I would recommend him to anyone who needs public storage

Anthony was great, very straightforward and honest, awesome service

Thank you Jessica and Vicki

Thank you Jessica for your amazing customer service!!! 10/10 would recommend

Jessica and Vicky are very professional and made this process slide right by they were great you’re Very lucky to have them I will definitely let my friends and family know.

A few months ago, I came to find my passport, which was tucked away in a box in my storage unit. I was stressed and totally forgot my box cutter. Anthony at the desk came to my aid, and loaned me some scissors. I was so grateful that he allowed me to use them! I was able to find my passport. I returned a month after that, and needed to get rid of some things in my unit. There was no flatbed available, which I really needed. It was about 95 degrees--and very humid. Anthony took the time to look around the whole facility in order to find me that flatbed so I didn't have to carry the boxes individually to my car. He was and is always polite, and cheerful. Anthony's customer service goes above and beyond what is customary; and I told him this. Anthony really made my day!!! It is an uncommon joy to have a young(er) person go above and beyond what his/her job responsibilities are. No doubt he is destined for greatness! I hope his supervisor takes note of this review!!!

Anthony delivered excellent service love it fast so easy very well explained

Thank you Jessica and Vicki for the great help! Always amazing and friendly!

Thank you Jessica

Anthony provided superior customer service. He answered all of my questions and was very friendly. He went above and beyond for us by getting our lock in the unit and stayed a few minutes after closing to help us purchase our unit. Great job, Anthony!

It was my first time here at public storages the help of Anthony and Jessica they were able to find a perfect size storage for my needs … thank you guys!!

Anthony DID A GREAT JOB AND HANDLE THE BUSINESS THAT I NEED TO BE TAKING CARE OF AND GOT MY UNIT TRAIN MORE PEOPLE LIKE HIM MR.ZENDEJAS

Anthony was extremely helpful and friendly

Thank you Jessica

cuanto cuesta un espacio de 10x10

Thank YouTube Andrea & Jessica they are gratis help

Awesome team thank you Jessica and Andrea for the help

Jessica, and Anthony are amazing! They are always willing to help with all my questions and keep the property and office clean. Thank you guys for the help!!

Loved the service I recieved here ,Jessica is the best and always takes care of her customers. Thank you again Public Storage Baldwin Park!!

Thank you Jessica and Anthony great service

Jessica

Thank you Jessica for the assistance with my storage unit. Quick fast and easy process. Highly recommend!

Thank you Jessica

I don't know if all of the public storage locations are the same but this has got to be the most dishonest business I have ever encountered! They changed and doubled my price without any notice! I don't even think that is legal! How dishonest! I have never been late to any of my payments I have auto payment set and this is how they treat their customers with dishonesty by stealing money!!! Now I don't have enough money for my rent at home just so that this multi-million dollar company could make a couple of extra bucks....thanks a lot!

Jessica and Amelia were really great! Always helpful and super friendly. I will come back to Public Storage - Baldwin Park if I’m ever in need of extra space. Thanks guys!

Amelia and Jessica great customer service

Amelia and Jessica are very helpful and friendly. They made our upgrade to a bigger storage effortless. We have been with Public Storage in Baldwin Park for 2 years and have always encountered friendly faces at the front office.

I had the best experience! Amelia and Jessica are incredible and helpful. My parents have had a storage locker at public storage for close to 20 years and moved across the country so weren’t able to get their items. I made the trip to get some of their valued possessions and Jessica worked with my father to get me access to their unit and Amelia checked on me throughout the day and was so kind and helpful. I was worried about opening a unit that had not been accessed for so many years but it was clean, well lit, and well maintained.

Melina and jessica and vicki were very helpful and polite thanks again girls 👍👌 always great customer service and property is always clean. Thank you girls for the help

Had a great staff assist me Amelia she had awesome customer service.

Amelia gave great customer service, thanks Amelia.

Amelia, she was very nice and helpful

Thank you Jessica for the help

Jessica was awesome guided me step by step and took her time to do so!

Jessica was a great help very nice and patient.

I’m sorry I didn’t leave message before the ladies were professional and one was even a trainee thk u public storage for having friendly and courteous ladies

Wonderful service thank you amelia for all the information and help

Jessica and Amelia walk property and always ask if unit is ok, great customer service.

Thank you Jessica for the help and translation

Thank you Jessica

Amelia was friendly, I understood everything I was signing, she made the process great and so easy.

Amelia was awesome very friendly and helpful. Went above and beyond to help me out.

Thank you Vanessa for all your help!

Jessica and vanessa are a great help thank you!

Thank you Sabrina and Jessica for the great help

I've been with them 4 months now , they still haven't fixed the know for my light which they said would be fixed when I 1st received my unit.they originally advertised gate access till 9pm then inconveniently 6pm even with an on-site personal living there. I regret starting business with them for now im stuck. Do your research and shop around before you commit or you'll end up like me .

Great customer service by Jessica. Always professional and helpful.

Thank you Jessica

Reasonable pricing and clean units! Xavier was a great help in our search for a unit to our needs.There was a light in the unit which was fabulous! :D Good customer service and positive attitude.

Thank you idea and Jessica

I came in for a quote on a storage unit closer to home . As soon as we got here AIDA was very helpful . She broke down the different prices for us , asked what we needed the storage for as far as big bulky items or just boxes etc . She made her suggestions showed us the different units and helped us decide on one . Very helpful very respectful and more than everything profesional . I recommend anyone looking for a storage unit near the area you guys come to her ! The units are great they are clean and they have a variety of sizes depending your needs . Thank you AIDA for your help ! 👍🏻

Great location Vanessa is amazing!

A big thanks to Vanessa ! She has excellent costumer service and made everything super easy and smooth . She was happy to help me with any questions and was very informative . It's also very clean when I come in which is a plus for me . I'm very pleased with the experience I had at this location !

Great experience overall. Vanessa is very understanding and made the renting process very smoothly.

Thank you ieda and Jessica for the help finding the right unit for my needs.

Jessica and ieda are amazing thank you for the help

Aida,Jessica were awesome help.

Clean. Freshly painted

Thanks to Vicki and Jessica service was great

Thank you Jessica

Jessica and David were very helpful!

It's nice

thank you vicki and Jessica

Thank you greg and Jessica for the great help

Jessica & Vanessa helped me out so much to find the unit that best fit my interest :) great communication skills

Honestly had an amazing experience with a member by the name of Jessica. She helped me with the whole process and better explained which unit worked best for my needs. Great customer service and explains everything so thoroughly. Def need more employees like her around!!

Jessica Dan muy buen servicio y muy amables dan tratan bien alas persona. Grasias por conocer a estas persona amables

Thank you Jessica and vanessa for the great help

Very clean, they do have a elevator so you don't have to carry things to the 2nd floor. Just dont keep anything that may melt. It gets very hot on the 2nd floor, I mean VERY HOT!!!!!!!!

Jessica was a huge help with all my questions regarding a storage unit.

Huge Thanks To Jessica & Jackie! My Experience Here Was Excellent To Say The Least. 🙌🏼

During quarantine I had to downsize apartments. The worker Jessica was so accommodating and unlike other storage sites I felt safe and clean.

As a fellow retail worker I would like to shout out Jessica for helping me out today. She was wonderful and I had all my needs taken care of. Thank you Jessica!

Jessica and Jackie have been great. Excellent customer service and thank you for keeping the property clean and secure

thank you Jessica

Thank you jessica for the great help

jessica and Jackie are a huge help even through the office remodel

Answered phone. Forgot to tell me it was from a different location because of remodeling.

Great price, not a fan of the hours

Look for Vicky and Jessica they both were very helpful and understanding. Made the process smooth and clear.

Nice lady staff maintaining the covid 19 guideline in place making sure everything is ready to move in

Jessica and melina are the best I've had my unit here for years and there have been no problems and property is clean and we'll maintained

Melina was very helpful and the service was great, would definitely refer anyone here.

Very secure

Great customer service Jessica and Melina really helped me out. Would recommend to stop by.

Horrible service, rude staff. Not helpful at all

Gracias melina y Jackie

Although staff is very friendly it's a little frustrating because they have nowhere to put trash

Came in here to ask about their prices. Jackie and Melina were so incredibly helpful and it looked very clean, which is a plus for me! I don't think I've ever met such sweet people! 5/5 Definitely recommend coming here!

Melina is cool calm and collected. Outstanding individual!

Melina abd Jackie were a big help thanks.

Great customer service. Came into the build and had a great welcome. Melina had helped me with know hassle.

Knowledgeable and friendly staff always helpful during every visit.

They were very curious there and helpful

I'm a locksmith and I do lockouts here upon request.

Jackie melina Jessica are great property is clean and great customer service

Great service from Verónica and Jackie.

This is a great place! Jessica is always here and willing to help the other girls Melina and Jackie are amazing these girls make a great team!!

Me puedes dar información cual es la renta de in espacio. 8×10

AMAZING place

Jackie and Melina were both very helpful. Great experience overall they are the best at their job 10/10 Would recommended!

Went in a couple days ago, had the best customer service experience. I was attended quickly and it was very clean. The young lady that was helping me was amazing. When you go in there ask for Jackie and she will help you out and attend to you.

Melina, Jessica', and Jackie-great experience.

So happy I picked this location . Jackie and Jessica are so wonder and helpful . Always so happy when working .

Dont put your stuff here. The whole building leaks during rainy season.

Jessica , Josh and Jackie have gone above and beyond they really know what customer service is. They are amazing people and I’m telling my family and friends to come here !

Amazing customer service from Jackie and Jessica I would recommend this place 👌🏼

Jessica was very helpful and patient as we looked at several different sized units. After I decided she got me through the lease process quickly and suggested a few accessories for the unit. Great customer service!

Jessica and Vanessa are amazing! They are a great help and were able to explain everything clearly thanks girls

Jessica and Vanessa were excellent. My possessions were in safe hands here for over 3 years. Thanks again, ladies.

Had a great experience here. Thalia and Jessica were both very helpful and had great customer manners! If you're in the area, highly reccomend this location.

Jessica Thalia and josh are amazing! They are always around the property and keeping everything clean and secure thanks guys!

Part 1: I found this particular location online almost two years ago, and I chose it because it was the least expensive by quite a bit and the same distance away as anything else in the lower price range. Yolanda and everybody else who has helped me has been wonderful, and the grounds and units are very well maintained. As luck would have it, I ended up moving to this same city over a year ago due to getting a -- gulp-I-mean-yeah! -- job which didn't work out. The storage unit did though! Especially last Friday when I suddenly remembered it was the last day to pay my rental fee. It was 5pm, and I ran into so much traffic on Ramona that I feared I would never make the 6pm deadline (and incur a $25 late fee -- NOOO!). I started praying and then called Yolanda who gave me directions for the shortcut. She told me to call her when I was at the corner and she would wait for me. But I made it with 1min, 46 seconds to spare! I would never have made it if Yolanda had not given me perfect directions for the shortcut, thus avoiding multiple stoplights and the heavier traffic on Ramona and Francisquito! Let's hear it for Yolanda! Hip-Hip-Hooray! Part 2: 1/6/2020: The crew has changed a few times over the last 5 years since I wrote Part 1. Jessica and Josh are just as wonderfully helpful as was Yolanda. I consider them my friends. It makes my monthly payment less painful. NEWSFLASH!! The cost has gone up over the last 7 years! But of course. Hasn't EVERYTHING? I like this place well enough that I have rented a SECOND UNIT! (Kind of like having TWO TURKEYS or PIN~ATAS!) The hours are significantly shorter than before, but that was done to improve security. I have adjusted to that change. The crew walks the premises at least once every day just to make sure nothing nefarious is going on. I must remember to ask them for a new light bulb for my newest unit. I keep on forgetting. I better put a string on my finger! This is a good place to keep your stuff! Friendly and competent employees. Clean and safe premises. What more can you expect?

Whenever I stop by the property it's always clean and the office smells good and Jessica and vicki is willing to go above and beyond and answers my questions. Thank you ladies you are amazing!

Great place to do business with just ask for Jessica or Josh and I guarantee they will give you the best service with a smile down to earth and roll the red carpet for you. Thank you guys for all the amazing help. 👍😀

Veronica Josh and Jessica are wonderful! Very professional and helped me with my storage!

Jessica and Josh are awesome they have gone above and beyond to help me with my transfer process

Veronica and Vicki were great！ Great service！

Jessica and vicki are amazing! Best place property is always clean and staff is amazing thank you for all the help!

Jessica is a great property manager she always remembers her customers and very friendly and professional

Was greated ,great customer service..and friendly..thank you Jessica and Josh:)

Spoke with Veronica and Thalia, Great customer service went above and beyond to accommodate for the storage I needed. Clean and well kept

Veronica and josh did a great job getting me in my storage unit thanks guys.

Veronica and Jessica were great! They went above and beyond! Great customer service!

Verónica and Josh helped me out with everything. They were great😀

Miss Jessica was super quick and very friendly and professional. She took very good care of me and all with a huge smile on her face.

Jessica and Veronica were extremely professional and very helpful. Great experience here!

Veronica and Jessica where great help

Veronica and Jessica have been very helpful and keep a well-maintained location.

Veronica is the best she helped me with all I needed ty sis 🙏❤️

Josh and jesssica are great always there to help

Jessica is very helpful everytime I need assistance with anything.

Jessica is amazing she is always friendly and helpful

Veronica and Jessica were great!

Jessica and josh were very helpful. Great service all in all!

I'm happy with P , S , the place is nice, clean and secure , I've had a good experience so far.

Customer service is excellent at this location. Jessica took her time showing me different storage units. Obtaining a storage unit was a breeze. She went over everything on the electronic document, not just telling me where to initial, but what I was signing meant. Today, I moved in my items from my apartment to my storage unit. On our way out, a dolly fell out of the UHaul truck. I received a call and voicemail shortly after we left the property that the dolly fell out and letting us know that it will be at the front. We were able to come back in time to pick it up, so UHaul wouldn’t charge us for losing their dolly. The best and greatest customer service!

I love the customer service there in Baldwin Park Public Storage the manager there that stays there is very nice and respectful and helps with everything thank you

Jose and Jessicia did really good service

Josh was very helpful and he give us great service & great help...

Josh was very helpful and answer every question i had, great service Thank you..

Karla y Jessica me ayudaron son muy amables les agradezco su servicio

Excellent service from Carla and Jessica very happy with the service.

Thanks Karla for the big help! Everything is perfect!

Just signed up, Karla help me out and she was wonderful! Would recommend!

Wow! Fantastic deal at Public Storage and a team or dedicated pros working to help solve any issues that arose. Jessica, Vanessa and Jose did a great job in making my 13 months easy to keep my items safe and sound!

Jessica and Jose are very friendly. I was there making a payment and they took very good care of me. Thanks guys

Jose was great, very helpful, kind, friendly.

Keith helped us transfer our information from Chicago to Los Angeles! He also helped us set up a new account and made it very easy for us! Keith is a fantastic addition to Public storage.

What time do the office hours close

Jessica y José son unos buenos trabajadores me ayudaron mucho a conseguir un espacio para rentar son muy amables y educados gracias a ellos dos estoy conforme con mi espacio que frente gracias a ellos dos Jessica y José

Jessica is awesome always has a smile and answers all my questions

Jose- very helpful every time I do a payment

great service and great attitude

Jessica the desk worker was very courteous very helpful and help me through everything great customer service

Gr8t experience!! Quick, fast and qualified for the summer discount.

Really helpful staff. They upsell like good customer service should as always. The hours are a bit of a pain as they are essentially regular business hours and makes for moving things during the weekday a hassle for working adults.

Jessica was very nice, patient and helpful. She showed me different properties until I found the best one that suited my needs. Addressed all my concerns and questions. Process of signing up was quick and easy. The unit itself is pretty solid, spacious and secure. I got the 10x10 and for the cost it's perfect especially now since they have summer deals going on. I recommend coming here for any storage needs you may have.

Jessica and josh provide great customer service! The only thing I’ve been pretty disappointed about is the cost rising every few months. At the rate I’m going in another year I’ll be paying well over $300. They close earlier than others in the area also which is a bummer! You have a hard out at either 5:45 or 4:45 because it’s kind of in the ghetto lol

Jessica and Josh were great help ! answered all my questions about renting a storage space. Would Recommend to everyone.

Jessica and Jose are great!!!! they always have a smile and willing to help

jose and jessica..they offer excellent service.

Jessica was amazing, very kind and very helpful. She gives you like that warm home feeling. I was very pleased with my welcoming to the public storage family.

Love it

I called and the rep Tevita was awesome on the phone. So awesome that I couldn't say no to the deal he gave me on my storage. Once I showed up to the storage place Jeff showed me the space and set me up real fast. Thank you guys!

I love coming here. I get the help I need whenever I come, Jessica always helps me out when I need it.

Jessica and josh have amazing customer service they are always willing to help and answer questions

Thank you Melina for the help and information.

I really like this storage space place, its only our first month here but i felt good vibes from Jessica and Josh in the office. Everything that was said made me happy and so far we feel safe with our stuff here. Thank you Public Storage for your help and good customer service!

Joshua and Jessica are a great team the were very helpful guided us thought the rental and then help us with protecting our stuff wouldnt have thought it would have been this easy and how hopeful the workers would have been seems like they really care about there customers

Jessica is very helpful and a awesome work she help with everything i needed

So I've been here twice. Every time I've dealt with a very fun, respectable person. Today I went and had the pleasure of meeting Melina and Joshua. Melina had showed us to our storage unit and had been very patient with us and helping us with out decision on choosing a storage unit. When we weren't comfortable with the first unit, she had immediately showed us another unit that was bigger that was available. When we went to the office to deal the deal, my family and I met Joshua, who was also very fun in conversating with and friendly. Both of them had been very patient with my kids also, when these rugrats were about to tear the office up hahaha Bottom line, always a great experience when I come here. Would definitely recommend to everyone.

Melina and Jessica, great service

Could use a little more security cameras, and maintenance, doors banged up, for over 2 years.

Came into today to look at some storage. Jessica and Melina help me out a lot with seeing the different sizes and which one would fit me better. I recommend that if you need help with a storage to visit this place they have the best customer service I have ever experienced. Thank you jessica and melina

Jessica and melina were awesome. Answered all our questions and very professional and always clean

Jessica and josh are awesome thank you

Jessica and Melina made me feel welcome to do business at the Bakdwin Park location. Jessica walked with me pick the size storage I need.(a golf cart would have been nice) LOL 😜The registration was verbally walked through making it clear and easy . It’s always a pleasure to meet nice people ! Thank you girls. D.D.

Joshua, is very nice representative, very helpful showed us different properties until we found the best for us.

Made an online reservation and got a call literally within a minute from Sarah to schedule an appointment to view the units available. She was very quick, friendly, and helpful to get me a comparable online rate for a different unit I was interested in versus the type I reserved initially. In and out within 30 minutes and that was it! Definitely recommend this Public Storage for quality service & a nice location right off the freeway.

This place is definitely a basic storage facility. In the unit I'm renting one of the lights doesn't work and the other one I have to use pliers to turn it on and they just laugh and think it's okay. I actually asked one of the maintenance people to help with the issue and she said I was lucky that the lights even worked and after that she told me to give her a 5-star review LOL!! Not the worst place in the world but definitely not a high-end facility

So I am looking to move to the area and I spoke to Valarie and Jessica and both were very proactive in helping find the right place to store much of my valuables while I am in the midst of moving. Both helped me with pricing and what would be a proper fit for what things I will be putting in storage while going back and forth through this moving process. Both were very polite, helpful, insightful with pricing and insuring me that my things will be safe. Looking forward to doing business. Thank y’all.

The 2 girls at the front Jessica and valerie are are amazing..the property is one of the cleanest ive seen.. def 5 star

Valerie and Linda provided excellent customer service. Professional and friendly.

Linda and Valerie were very helpful today setting me up with my storage unit. Its always great to have nice and friendly workers, makes the process smooth. =)

Affordable prices, Sarah and Jessica were great!

Awsome place very clean and safe great service from Jessica and Sarah

Melina gave great customer service she explained everything i needed to know..

Good Service

Me gusta ese lugar porque aparte de que son bien estrictos en sus decisiones le sirve a uno para ser un poco más precavido y más responsable espero que algún día vayan ese lugar y guarden sus cosas en este storage

Linda and Jessica were very helpful! Great service.

Melina & Jessica very nice

I must share how professional, genuine and knowledgeable Jessica and Linda are. They work as a Team which produces fast Quality Customer Service.

Jessica and Linda were nice and every helpful

Melina was very polite and helpful. Excellent customer service

Jessica was very helpful and knowledgeable with the property. Great service and clean property. Thank you for your help.

First time getting a storage unit. Didnt know what to expect. But i will say Jessica and Angela were super friendly and helpful.

This was the worst STORAGE I've had the displeasure of Renting , people broke into to numerous units and stole ALOT of belongings ,they only have one camera and it doesn't cover the units , the storage used to open at around 6 than they changed it to 930am ,so u can't go before work if you need to . Also the Regional Manager Denise is SO RUDE when you need to call her on the phone,she Doesn't care if your storage unit is broken into and she has a NASTY attitude. So I would say if you want piece of mind go ANYWHERE , EXCEPT public storage in BALWIN PARK CA.

Jessica Linda and Melina are amazing!!!! Thank you ladies for keeping the property clean and the great service!

Jessica and angela are great. They keep the property clean and great customer service.

Jessica and Jocelyn are amazing!! Excellent customer service thank you ladies for answering all my questions!

Manager is rude impatient and unproffessional with her gray tooth

Linda and Jessica were so nice and friendly! This is my first time renting out a storage unit. I got an amazing deal for their Labor Day Sale, and they got me set up with a storage unit in 20 minutes! Highly recommend this location. Excellent, friendly service! :)

Very friendly. Polite. Explain everything. Lovely ladies. Thank you Jessica

Had to rent a storage space for our non profit group, last minute thing. Linda showed me the space which is perfect. Linda was also very thorough and made the rental an easy process as this was my first ever storage rental. Facility very clean, quiet and staff was helpful. All paperwork electronically sent to me explained everything Linda had gone over including my first charge, and when my next payment was due. I opt for the auto pay.

It’s a good storage close to my house . I recommend for ppl to go there and great staff

Linda and jessica were awesome. Thank you for all the help and great customer service

Jessica and Melina was veey accomodating :)

This is the worst place to rent .They. don't let you know in advance when there is a problem .I was paying with my bank card .And .Jessi .ck leaves me,a message on my phone .saying that my card was not working and that I was to make other arrangements to pay .when I .go into there pffice I was told that I have to leave and they no longer wiill except my payment ..I was never explain to what was the problem .And never given .a written notice of any kind .So this was a surprise to me .And I was never behind on my payment .I guess if they don't like you they find.a way to get you out of there storage .spaces .To this day I still don't know what happen and no longer want anymore business with them .I am moving out this week end .I sire hope this doesn't happen to anyone else .oh and before I forget there has been several break ins in there storage One morning I went there and the police officer said that someone had there storage zbroken into ..

Jessica, and linda, we're very sweet and helpful. They got me all squared away and updated my information. Thanks you very much for you help, ladies.

This place steals money from you. They raise there rent, for every little thing they do for the property. They broke into my storage and several others, not notified till 2 days later. DONT USE THIS PLACE GO TO US STORAGE INTEAD BETTER PEOPLE AND CHEAPER

From my experience while renting at this location I could recommend it any day of the week. It’s close to many freeways, it’s a very well kept facility and Jessica & Linda the two staff members who I would most frequently see there were both very kind and helpful. Just left the location cause I moved to the Valley, otherwise I would still be there. Thanks for all your help Jessica & Linda, keep up the good work!

Jessica and melina have great customer service,thank you for the help

Customer service here was great Melina and Jessica were very helpful recommend for anyone that is looking for a good storage it's here...

Great Customer Service

Linda and Jessica they were to nice and gentle today

To much bird poop on the stairs and building. It smelled bad. They need to do something about the poop. That stuff can affect your lungs..disgusting

Jessica and Linda was very helpful.

Linda fue muy amable y merese un dies es muy eficiente en atender sus clientes gracias

Wonderful costumer service!!! Jessica and Linda were extremely helpful A+++

Alex and linda, this guys are so helpul, very kind. So happy that I choose this place. Tnx a lot 4 helping me. I appreciated it.

Jessica and linda were very helpful

Wendy and Jessica were so much help! Thank you so much for all your information and help 😄

Jessica Great customer service. Highly recommended

Jessica and Wendy were a big help, had a great experience

Linda, Jessica and shauna were very helpful

Jessica is amazing, Great customer service. Received a great rate. Highly recommended

Linda and shauna they are very servicial and nice

Devin and Jessica are very helpful. Best experience at Public Storage. Great price and even better service . Thank you

Thank you Jessica and Linda! Very polite and helpful.

Jessica an araceli were very helpful!

Linda and Jessica were so helpful made my moving fast and easy totally recommend talking to them

I really appreciate the awesome help I received from Linda. She made my moving experience a lot easier. She was able to muti task and assist other people in a timely manner and still providing excellent customer service. Linda is a great asset to the company and deserves a raise ! Thank you Linda (:

Me atendieron muy bien y está todo muy limpió.

April was really friendly and helpful with our first time at public storage..

Cameras don't work someone broke into my storage they had no film from when it happened

Someone broke into my storage and they didn't have any film of when it happened and at what time only few cameras on site

The people that work here are very nice and peoperty is very clean. Shauna and april were so helpful will definitely come back to this publicstorage.

April super sweet! She took my payment right before closing with a smile and let me use her clean bathroom.

Shauna was super friendly and helpful and April was as very helpful today.

April and Liz offered fast and friendly customer service. There was no wait time and they were patient and knowledgeable with my needs

Liz and April were super friendly and calm :)

April and Liz did a great job helping me!

April help me with all my questions, she was really nice. Good price on my storage.

Liz and April were very helpful.

April and Liz were super friendly and helpful. They answered all my questions, showed me the unit, and worked with all my reservation issues. I highly recommend them. Great workers

Lizz April Shauna where very helpful

APRIL TOOK CARE OF ALL MY QUESTIONS AND CONCERNS, CLEAN PLACE

Thanks to anessa and Liz son unas muchachas muy amables nos dieron una atención nos explicaron todo muy bien y nos convencieron rápido fuimos a otros lugares y sin duda este fue el mejor lugar con la atención que nos dieron gracias.

Anessa & April was very helpful today in helping me get lowest price possible.

We've been renting for about two years now. We had a leak in our storage at around the same time last year which cause some damage but not enough to go through the hassle of filling an insurance report. Reported it to the manager and we waited. I stopped by a few months later and nothing has been done and I talked to Lizbeth again. She said that she reported it to the district manager and it's pretty much out of hands. Since then I have been back 2-3 times and still nothng. Finally I came back a few days ago to see if repairs had been made and to check if there was additional damage done, because it rained for a couple of days earlier this year. After a year of being patient the lady by the desk said that she just put in the work order. Really?!?! A damn year before a work order was filed. The facility had a new coat of paint before having a real and necessary work done. I know that I should have pushed harder to have the repairs done ASAP. I did request to be switch to another room the first time I reported the problem but at the time none was available. It seems that the "managers" of this place have no power at all. They are pleasant to talk to but they seem more like glorified shift leaders than managers. I will return to talk to Lizbeth and the district manager to see what can immediately be done. I am not waiting for another year or even a month for repairs to be done. I am leaning toward to closing our account and finding another company to do business with. If this is their standard practice with dealing with complaints and other issues then I suggest to anyone to reconsider opening an account with this branch. I am not telling anyone to stop renting or to not open an account here but to just think about.

Liz and April are amazing! They made the whole experience so fast and easy. Excited about the storage unit :)

Lizbeth ayuda mucho gracias

Liz and April have been very helpful. I will come back in future and will recommend this place to family and friends. I know my storage is safe here. I had left my storage improperly unlocked and they notified me right away. They do check your storage unit daily to make sure locks are on correctly. Very appreciated!!

Helpful accommodating staff here, had an issue with my storage and reimbursed me for the issue.

Ask for Lizbeth, she's super friendly and makes everything easy. Great customer service

my payment is due today will I be affected if I pay tomorrow?

Great service Lizz is the best ❤️

Liz is the best ever.

My dad has a unit here, came to use the bathroom and it was realy clean, office smelled like trees , the ladies in the office were really nice! Thanks to Emily and Liz for keeping this place well maintained.

I've been renting an unit here for over a year now. I had some questions and a beautiful girl named Anessa helped me clear my doubts with a great attitude and big smile. Definitely great service by such a beautiful and young girl. Nowadays young people tend to be so rude and careless. She seems to enjoy her job, she was GREAT!!!

great service. lizbeth, nadine and bianca took care of us. thank you ladies. awesome service. 😊

Very friendly very helpful but they need to stay open longer than 6 p. Staying open longer I would give them 5 stars

Liz is awesome

Anita is really good person. She's helpful and pretty nice. Storage is clean and convenient. Anita helps a lot. Really recommend here.

Lizz, Bianca, and Nadine were so awesome. They walked me through the process and made everything easy to understand. They are very friendly and welcoming. My experience was great i'm so grateful for their customer service.

Liz and bianca helped me with everything I need. Very descriptive and understandable.

Came in to make a payment and Bianca and Nadine were super helpful and polite will definitely be returning as well as recommending to others !! My new favorite store !

Thanks to Nadine I had a very great experience, was well accommodated with my storage space!

The girls there are extremely nice nadine was very helpful and nice

Lizz and Kimberly are awesome. Excellent service. Lizz thank you for going out of your way to assist me.

Great service and very informed property managers! Lizbeth was very helpful with information on the prices and deals at this location. Also a very cute Kimberly helped me out to check out the property. 10/10 would storage again.

Kimberly & Lizz provide excellent customer service. SO fast and efficient. Thank you for your help!

Liz was very helpful and nice, I just left very satisfied. Excellent service! Thank you.

Fairly happy with my deal, except assuming the access hours to be 6 to 9 as advertised on Public Storage website instead of 6 to 6 at this facility. This limits my window of using the facility down to 2 hours in the morning and weekends. I hope they can broaden the access time to 9 like some other Public Storages. If I have to get something before 6 in the afternoon, there's crazy traffic to fight just to get there.

Came In To Gets Some Quotes, And Met Liz And Juliana, They Are The Best.!! Wasn't Sure What Size Storage I Needed And They Helped Me Get One Big Enough For My Stuff. They Answered All My Question And Concerns. I Ended Up Getting One Right There And Then, They Had Really Low Prices Compare To The Other Storage Places. It's Very Convenient Since I Live Close By, They Also Have Security Systems, Which Is Great, I Don't Want My Stuff To Be Stolen. The Place Is Kept Clean, And It's Easy To Get In And Out With Their Security Codes Systems. Very Convenient.

Buena atencionby rapida.

Liz is awesome! Great help!=)