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Public Storage Self-Storage Units at 9341 Shirley Ave, Northridge, CA
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
-
5'x5'Online only price$ 71/moSmall 5'x5'- ground floor
- inside unit, swing door
$ 71 /mo $ 94Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x5'Online only price$ 81/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 81 /mo $ 107Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 81/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 81 /mo $ 99Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
5'x4'Online only price$ 90/mo
Small 5'x4'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 90 /mo $ 106Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x8'Online only price$ 90/moSmall 5'x8'- ground floor
- inside unit, swing door
$ 90 /mo $ 121Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x10'Online only price$ 107/moSmall 5'x10'- ground floor
- inside unit, swing door
$ 107 /mo $ 143Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x5'Online only price$ 139/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 139 /mo $ 159Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x5'Online only price$ 143/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 143 /mo $ 161Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 154/mo
Medium 10'x10'- ground floor
- inside unit, swing door
$ 154 /mo $ 205Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 161/moMedium 7.5'x10'- ground floor
- inside unit, swing door
$ 161 /mo $ 215Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x10'Online only price$ 175/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 175 /mo $ 233Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
8'x10'Online only price$ 177/mo
Medium 8'x10'- ground floor
- inside unit, swing door
$ 177 /mo $ 226Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 183/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 183 /mo $ 244Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x7'Online only price$ 199/mo
Medium 10'x7'- elevator access
- climate controlled
- inside unit, rollup door
$ 199 /mo $ 238Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 209/mo
Medium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 209 /mo $ 243Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 215/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 215 /mo $ 286Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 217/moMedium 7.5'x10'- ground floor
- inside unit, swing door
- locker
$ 217 /mo $ 243Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x10'Online only price$ 236/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 236 /mo $ 278Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 254/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 254 /mo $ 338Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
4'x40'Online only price$ 266/mo
Large 4'x40'- ground floor
- outside unit, swing door
- drive up access
$ 266 /mo $ 354Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x18'Online only price$ 299/mo
Large 10'x18'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 299 /mo $ 399Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 342/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 342 /mo $ 435Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 355/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 355 /mo $ 422Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x20'Online only price$ 473/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 473 /mo $ 558Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Northridge
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Northridge Storage Units Near Highway 27 and Highway 118
Storage units in
Northridge
are accessible via Highway 27 and Highway 118. Public Storage has a variety of indoor storage, climate controlled storage, and outdoor storage to help you get organized in the greater San Fernando Valley.
Small Northridge Storage Units
Get your hall closet back when you book a
5x5 storage unit
for athletic and workout gear, extra luggage, tools, golf clubs, and more.
Apartment dwellers and students at the Cal State Northridge Campus will love our
5x10 storage units
to store bikes, camping gear, small appliances, and everything else that is making small space living a struggle.
Medium Northridge Storage Units
Make your home work for you again with a
10x10 storage unit,
which can hold three rooms worth of furniture, appliances, and belongings that don't fit your space or your style anymore. For larger projects like downsizing or welcoming a new addition, our
10x15 storage units
can help you handle whatever life throws at you.
Large Northridge Storage Units
We also have spacious
10x20 storage units
at this location, which are great for moves, renovations, and business needs.
With expansive parks and forests, as well as Downtown
Los Angeles
both just an hour away, living in Northridge is the best of both worlds. For the best of both worlds in getting organized, we're proud to offer both indoor
climate controlled storage units,
as well as outdoor storage units with drive-up access at this location.
Modern life is busy, which is why we created
our eRental program
so you can book a contactless move-in on your schedule. Get started today and see how convenient self storage can be!
For more storage solutions in the greater Northridge area, check out our self storage options nearby on
Parthenia Ave
or
Chatsworth Ave.
At this Northridge Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 804)
No one is ever available at this location! I see roaches everywhere!
Customer service at Public Storage in Northridge is great. Marie and Camila were courteous and professional and made the process for renting storage easy and convenient.
Gaby Sandoval is so helpful. She showed a short tour of the facility and the storage room that is advisable for our needs. My wife and I are.so happy with the reception and the welcome we received. We recommend this facility to everyone.
Excellent attention was given to us by our Representative Gaby from start until we completed d rental agreement 🥰All questions were answered with complete knowledge on her side. Perfect performance by a Representative 👌
I had the pleasure of meeting Stephanie today showing me different units. She was a delight
I honesty don't even know how to put this into words but I'll try. Stephanie is one of a kind She is very kind and very informative. To tell you that she was not only great but she was amazing isn't even the half of it. She went out of her way to show us what she had available and the best options for us! If I could give her A Million Stars I would! She definitely deserves it. She made this whole stressful experience super easy and really listened to my needs. I couldn't recommend a better place to store all your stuff than to come to Stephanie's property here in Northridge!
It's a good huge corporation. Public storage Uhaul has got it all except a piano mover that will move my upright down a single set of stairs for less than 800. I got rid of one place and got a bigger one with a roll-up door and direct drive-up load to the unit. I feel like one of Beverly Hills hillbilly that just saw the first of its kind in the big city. Very convenient for the Winnetka and Sherman Way public. Storage loc as thin was for a long time it got absurd in how quick and how much they charged over time I was paying for it twice its size so they gave me a break on raising it every 6 months so I had to get out at the new place its cost the same as the small unit. So it's good I am in the new place and it is just easier and sized for my needs. It's amazing how many things we people keep... we get so attached to stuff we don't have to have but want. For me I am in my 50s I bought that stuff as a projects and I saw something at great prices knew I would pay for and barely use that welder but it's good as I get older. I still have a time-consuming play with my storage unit of RC cars and materials to build stuff. I think at my age it seemed you were not going to buy everything as disposable as it is nowadays. You got s good one and you are set yet new models come out yearly yearly. Just wood I love to use in bilds hss double or crippled its price . I had been getting all my wood from furniture throw out stuff during covid. So my storage is now my almost time capsule of memories and stuff I want to do to stuff I wss into almost a history and my life and its treasures
I wish storing you stuff was like on pc . I sort it like a game maci.ixing the space and then public storage wiukd have robots go and do how yiu showed them likevdefraggong a real life storage unit lol . So get right on yhat idea public storage
Good service and very friendly
Cynthia she works at the Storage on Sheryl St. in Northridge. She has a great/amazing customer service, we are an old couple we need to rent a unit that accommodates our needs. She made our day complete. Blessing to her.
I want to warm people who has rented storage units or thinking about renting one, in March 7th my unit was broken into and they stole a few things that are very expensive, I didn't hear anything from the management it wasn't until April 27th that I went there saw that my lock was removed and it was replaced with one from the office, when they went to open the unit I saw all the mess that it was there and noticed that there were items they missing. I do not understand why they didn't do anything or try to reach me, they had my phone number they had my email address and I didn't receive anything. I am very very disappointed with this management.
Thank you Lluri!
Had the pleasure to speak with Tanner about pricing and information on units at this property. He was very kind and was able to provide all the information I needed to be able to rent a storage unit at this location. Will definitely continue in doing business here with reasonable pricing and very kind property managers.
Tania gracias por el servicio
Great customer service & pricing
Tania thank you for help very nice person need more stars
Muchas gracias nuevos locks nuevo gates y
Tambien nuevas camaras y mantener Mas limpio y organisado el lugas muchas gracias 🙏 ♥️
We’ve now had our unit broken into THREE times in less than a year! And we even moved to the 24 hour ones that you have to punch a code to get into the hallway 2 months ago, after our other one got broken into twice, thinking this would be more secure, nope! We found out that the like 10 ppl who have units in that hallway don’t all different codes, it’s the same for that hallway, and when someone moves out, or defaults on their unit and it’s auctioned away ( which we found out happened, they didn’t pay for a year) they don’t even bother changing the code!! We have had storage units at other places, and never been broken into, and here it’s been 3 times in less than a year! And are they doing anything to amp up security with all the break ins? Nope! And the staff could care less, didn’t even tell my mom “were so sorry” after she came to tell them in the office our unit, and others in that hallway, had been broken into. We had a bunch of stuff stolen, some that can’t be replaced. We should be able to put things in there and trust they are secure. And not have to worry about if we’re only putting things in that are easy to replace.
This place is the worst, you can guarantee we will be moving to a different place immediately. It seems like this place is broken into all the time, because it’s been broken into other times when our unit wasn’t broken into.
They clearly don’t care about how often their location is broken into and doing anything to make it stop happening, because it just “happens at storage units” and “that’s why you have insurance.” But it’s unacceptable.
DO NOT GET A UNIT HERE UNLESS YOU WANT YOUR THINGS STOLEN! Go to another one that doesn’t seem to constantly be having break ins and actually cares about making it more secure.
I had the pleasure of working with Camila at Public Storage, and I must say, her level of customer service is unmatched! From the moment I walked in, she greeted me with a warm smile and took the time to understand exactly what I needed. She was incredibly knowledgeable, guiding me through the available options and making sure I found the perfect storage unit for my needs. Camila went above and beyond to ensure I felt comfortable and confident in my decision. Her professionalism and attention to detail truly set her apart. If you’re looking for a hassle-free experience with excellent customer care, Camila is the person to see at Public Storage!
Tanners, Eric's, and Camila's service was excellent! They are personable, knowledgeable, efficient, and very helpful - a pleasure to be served by them!
Great service from Stephanie, Eric ,Camila, and Cynthia, would recommend!
Thank you to mrs. Cynthia for being helpful and being a A great customer service for helping us too looked for a storage unit that we need …
MS. Cynthia is very helpful and friendly. I can only recommend.
Thank you
Great experience with Public Storage! The facility is clean, secure, and easy to access. The staff is friendly and helpful, making the process smooth and stress-free. Camilla helped and she made sure that my move was easy and fast. Thank you. Highly recommend.
Camila is the best!! Made moving into this space super easy and efficient!
Just came in and told Eric that I lost my lock Keys. He was very helpful and fixed me up real quick.
Thank you David
Thanks a million David and Camila.
I just wanted to give a feedback about the manager Lluri Alvarez at public storage on Shirley Street in Northridge Ca. She is amazing, kind and a great listener and problem solver. I’m truly great full to God for blessing me with a wonderful person like her. She is truly a blessing and I don’t know what I would have done without her help. If anyone need a storage unit, please go to public storage because they have good prices and great customer support. I have never met another manager like her and because of the wonderful and caring person she is, I was able to save my storage unit and stop stressing.
Blessings,
Novelette Woods
Muy buen servicio, estoy agradecido por la atención que me dieron y la amabilidad.
I recently rented a storage unit and upon arrival on move in day, I found a lock on my unit. I went into the office to see what was going on. Tanner was very helpful. He explained there was an issue with the door opening and closing. He told me he would check into transferring me to another unit. There were not any of the same size available, so he was able to transfer me to a larger unit in a better location for the same price. Thank you Tanner for your help and going above and beyond to ensure my needs were met.
I e. We. In this unit for less than thirty days, advised I would only use the unit for about 3 weeks , and I’ve already had collection calls, threats of credit bureau reporting and basically 20 collection calls for being in the unit about 12 days. Being harassed to pay for a month I won’t even be here. Reported to BBB , also unprofessional associates that lack serious customer service etiquette.
Alex was very helpful with whole process
Bryan and David were very helpful. Super easy process. Thank you
Bryan was extremely helpful and professional. Top notch employee!
David was amazing!! Very professional, super helpful.
Bryan was so helpful. Genuinely a great experience and super knowledgeable associate. 5 stars!
Thank you david and Bryan for your help!
Eric was very helpful
Eric was very helpful
David was very helpful and helped me with my questions and concerns great customer service
Eric, David and Bryan helped me they were really nice.
Erick did great! This was my first time going to my unit and he helped bring me a trolly to move my boxes and helped showed me to which unit was mine. Super thankful!
I can't express how awesome and amazing David was during my visit. He helped me with everything I needed and went above and beyond. Thank you.
David was a huge help!
Had an amazing experience ! Eric was very helpful!!
David was really amazing with customer service and is super helpful on all the questions I had. He definitely is one of the best workers there and helps out best he can ❤️
David & Bryan were tremendous help, great staff at the Northridge Location just next to the Mall! Will continue to store my belongings here for a good while.
Brian and Eric and David are the best
Tanner is awesome! He helped explain everything and did such a great job communicating. Ask for Tanner when you come!
Bryan and pj helped me out and they were great
Jessie and oh great customer service and help !
**Warning** They will raise your rent multiple times a year! Do not trust this business.
Brian and David were great
Thanks Bryan for his good customer service
David and Eric are the best excellent 10 stars!
Bryan did a great job with well satisfying customer service and we were well informed! He deserves a raise!
Eric , Bryan and tanner. Great help thank you so much
Eric and Stephanie are the best
Great service Eric! Tysm!
Bryan and Eric helped me and they were great 👍🏼
Bryan is the best
I've been a customer of this facility for a little over a year and in that time they raised my rent by $200/m.
Besides the extortion practices over rent the facility has once accidentally drilled my lock and went into my unit mistaking it for a neighbors unit and for their gross over charging have a newly installed second gate that is not remote access and I have been told will most likely never be. This along with the increase when I finally spoke up about how insane it was in a year was met with the option of moving units to the same size in the facility to use a promotional rate or hold my rent for 3 months and after that I'm on my own.
Public Storage baits you in with cheap promotion rates and then twists your arm when you're settled in providing a subpar facility for NYC priced rent.
Thank you Daisy!
I’ve had a storage unit here for longer than I would like to admit. Over the years, the monthly rate has crept up but my temporary relocation to the east coast turned out to be several years.
Just recently I looked at all the discounted rates online and called the facility to ask if I could take advantage of the new rates if I moved to a different unit. I spoke with Alex who was very helpful and informative, and went into the facility the next day to relocate my items. In person Alex continued to be incredibly helpful. He secured me a unit that was just one aisle from my old one and demonstrated exceptional customer service.
Over the years I’ve had minimal contact with the staff but I must say that every manager I’ve spoken with has been very nice. However, I wanted to call out Alex due to my most positive experience with him.
I have had a space with PUBLIC STORAGE for a few years - they have a very good security system. There have been changes in personnel - occasionally there is a situation something needs to be resolved . I have had especially a great experience with Alex – he understood the issue and resolved it very quickly - he’s perceptive, quick and very effective! PS has excellent customer service -Thank you Alex.!❤️
A great service from Alex at the front desk quick and very helpful a pleasure to be at this location.
Very good facility. The employee Alex was very helpful and made the process so easy. I would highly recommend this storage facility!
Alex has been so nice and helpful! He always gives a bright smile when we go into the office. He even gave us cold waters on a really hot day.
On top of that, this is a very clean and secure facility.
Alex and Deaisy have been very helpful and awesome helping me with the process everytime I visit the office!
Thank you both for doing a great job!
Frances
Alex helped us with loading a heavy item in my car and was so nice. He gave us water bottles.
Alex was very helpful and provided very good service. Thanks
Brian and Alex were super helpful, courteous and knowledgeable . They helped me to get a rent reduction which is going to make a difference.
Thank you both for being kind and caring.
Your employer should be very proud of you both.
Update2024: Quality of service has gone downhill very much and rental rates have skyrocketed and are ridiculous. Hours of access have been shortened. I have moved from this facility and would not recommend them any longer./////////This is the best storage facility I've used. Helena has always been helpful and friendly, knowing her clients well. Her great service through the years is why I've stayed so long. Thanks Helena and PS!
Daisy at this facility is an awesome employee, always kind and courteous. She always helps with my storage needs.
Alex, was very helpful and knew what he was doing. Thanks
It’s always nice stopping by and seeing friendly faces! Thank you Daisy for always being so nice and for offering me a water on this hot day!
Alex is very nice, personable and helpful. I have a few storage units at Public Storage and it’s always a pleasure seeing him there, he aims to please and offers cold water on a hot day. Deaisy was also really helpful when I needed to connect my 2 storage units together so that I could access the 2 gates from my car. Others had attempted, but she got the job done!
Deaisy is the best!!!
Alex help me lower my rent rate… thank you so much..!
Very misleading storage unit descriptions on their website… apparently an “outside” unit is actually “inside”. Yes, figure that one out!
Also, the Manager at this facility is rude and argumentative. I was frustrated because I paid more for an “outside” unit, then arrived with a full truck full of furniture only to be told that it was actually “inside, down a hallway”. The Manager didn’t want to deal with it, was not empathetic to the situation at all, and decided she was finished talking to me. Definitely would not recommend this location.
Alex has the best customer service I've come across ever!! Go to him for a storage!
Came in looking for information on a storage as I’m currently moving and Alex was amazing and super helpful! I was very happy to be greeted by a happy face when I came in and excellent customer service!
Alex was a nice guy and gave me a cold water while I was moving into my storage! Super great 👍 storage was nice and clean as well! I definitely recommend this storage unit !
Alex helped me and my mom when we were on property by giving us cold water during our move! 5 stars!
Me and my husband came here and Alex was so helpful! He’s showed us great customer service and gave us the information needed. Thanks again
Public Storage in northridge was a great experience to say the least. Alex was very thorough and explained eveything that i needed. Great customer service, thank you.
Alex took care of me big time!!! Made it very easy and even hooked us up water on a tremendously hot day! Five stars Plus!
Very poor experience. They installed double gates to get in and they've had issues with getting them to work properly. The app won't open the gate after several tries. You get lucky if it actually works on a rare occasion but you usually have to get out and key in code. So if you don't remember your code you can't get in. Also the gate gets stuck while opening and only opens half way or starts closing as you are trying to drive in. They also lock up the carts for use if you go at the end of the day. The elevators also take forever to move, and they don't connect well with the app either. You have to constantly retry to enter code or use app until it finally works right. No restrooms, no trash cans, hours of operation aren't great.
Spoke with Daeisy today. She was very courteous and professional. Helped me with my issue to my satisfaction.
Alex Very Helpful!
Alex L. was truly great in assisting me with my current situation. He resolved my question in a timely manner. Thank you Public Storage for having such great property managers.
Just started doing storage here, Alex was super helpful and went out of his way to help me get set up
Me and my girlfriend came and were looking around here the week as of June , Alex gave great customer service and laid it all down to us where me and my lady could understand. Definitely would say keep it storage here very great workers and will be holding more stuff here in the future. Thanks Alex Large for the experience.
Alex as i can say he is a gem in assisting applicants. He is ver helpful and explain clearly to me everything that i need to know. I recommend him to all who will get a unit at this location.
Nasar was a great help in figuring out our reservation and finding us the best space. Very thankful for his help!
I experience was amazing. We have a new unit. We’re very happy. Chris was the best made our entire experience easy thanks
Never left a review before but buyer beware of the Northridge Public Storage, as initially you would think the owner/management is extremely responsive and communicative when they are trying to secure a sale. My unit was broken into and no one notified us. We found out four months later. This is not a secure location. This specific location is extremely disappointing as I was contacted probably 8 times when I got an online quote for a unit. However, once we were paying customers - absolute radio silence when my unit was broken into and the facility decided to place their own lock onto my unit without contacting anyone to let us know. So we were never informed we could not access the unit or provided a key. No acknowledgement that we purchased their lock which is an additional amount on top of your monthly contract. Staff onsite has zero accountability or documentation of their attempts to follow up.
U-haul offers free storage deals with competitors when you use their services so I would save your $$ and look into that if you’re moving. This was a very inconvenient experience for my family and I regret trusting this location based on others recommendations.
Zero stars if it were possible since the entrances aren’t even fully functional and there are campers and possibly homeless people living out of their vehicles outside of the other entrance gate. Best of luck if you choose to give them your business!
Alex is supper amazing he helped
My daughter and I with my storage
Stop by my friends storage today and I was having trouble with the lock and she was very helpful and nice. It’s always nice to see nice people here!
I'm a LA transplant coming from Montana, I new moving here required a storage unit to save up space in my car, but it took me almost 2 years to save up for a good one. A former roommate suggested a Public Storage, so I finally decided to give PS a try today! The desk clerk Alex helped me out as soon as I walked in and we bonded and clicked like THAT! I'm definitely not bailing this storage unit after the first month!
Alex was such a great help! Answering all of our questions & explaining everything thoroughly . Great customer service .
alex was very helpful today with getting us a storage unit that fit perfectly for what i needed to move.
Alex is super helpful!
Alex is the best worker I've dealt with here, he kept up with his calls to make sure I could set a date up to come in and get my storage unit. 5 stars!
ROACH INFESTED. If you want to open your storage locker and find roaches crawling all over your personal belongings then by all means rent from this location. After Helena left this location I wish I had been warned of the new management. Helena kept it normal for 20 years that I rented and after visiting about a year ago I found out she left and while walking through the indoor hallways I started noticing roaches crawling. It wasn't until I opened my locker that I realized the entire building was infested (including my locker). I was so grossed out I didn't touch anything. I went to the office and they expressed that they were trying to get the conditions under control (like, whatever that meant). It was already out of control! There was another customer in the lobby office that claimed he took roaches home after previously visiting his storage locker at this location. How dreadful.
And by the time I arrived home I realized I didn't ever want to visit that place again. MY BELONGINGS WERE CONTAMINATED AND DESTROYED! My military service uniforms, international medals, awards, accolades, and everything in between. And then the managers had the audacity to try to CHARGE ME for emptying my storage --as if I wanted to return and combat roaches due to their carelessness! How tacky of them. When I say they were everywhere --they were EVERYWHERE. Keep in mind, I've been at this location for 20 years and visited at least 3-4 times/year. It was always normal and clean. Roaches were NEVER there.
Roaches were never mentioned in my contract. They will not receive a red cent from me after ruining my keepsakes, personal property, and memorabilia. Trust me, I have videos and photos. Helena was a great asset to this location. Now, I guess roaches are the 'new normal' for this location. If you like roaches, this is the place for you. For all others -BEWARE!!!
Alex went above and beyond to help me get a storage!
I have been trying to find a storage unit near northridge since recently starting CSUN. Alex and Deaisy made the visit so easy for me! They were very helpful and took the time to answer all of my questions and addressed my concerns. Above and beyond!
Thank you Alex for great Customer service. You took my stress away today, getting me the information and pricing I needed for my storage needs. You were fantastic. Thanks
Thank you david
Thank you David and Daisy
David was very helpful.
Jordan he’s good
Deaisy and Bianca help me when I was in trouble they were a big help and very friendly!
Estoy satisfecho con el servicio de Deaisy en mi public storage excelente persona
Tania great service thank you
Gracias Lluri
David went above and beyond to help me understand the value of what I was purchasing as well as answering any and all questions I bombarded him with to help ease my concerns and inform me of details I would otherwise not have known. He is an outstanding and irreplaceable asset to Public Storage as a company and deserves a promotion at any if not all properties for the company. Because of his utmost professionalism I will be recommended this company to family, friends, and clients in hopes that it will bring new business to Public storage. THANK YOU, DAVID MENJIVAR!!!!
Thank you kindly,
Luis Hallon
My experience at this public storage was great. Deaisy provided exceptional service. She does her job very well. I felt comfortable knowing that this Public Storage has employees like her working here. I would definitely recommend this place to everyone. Good job!
Deaisy helped me by explaining to me what my best options for the units were. She went out of her way to make sure I understood all my options. I could have gotten a unit at another storage company for cheaper but because of Deaisy’s customer service I decided to stay here. I can’t say enough about her. I have never received customer service like she gave me.
THANK YOU DEAISY!!!
Buen servicio Deiasy Gracias
David was very helpful...
I was going to make this a one star review but after speaking with David over the phone I ended that phone call more than satisfied with his ability to answer, solve and explain my questions and concerns, I had to give HIM five stars. Exemplary service!
During my visit to public storage on February 20, 2024, I was greeted by Chris. He had such a positive attitude, was very helpful, and made the transaction very easy.
- Unit located outside in one of the drive up hallways was broken into along with many others
- Staff did not notify me of break in. I found out when I went to my unit and there was a blue lock that didn't belong to me.
- Staff said it was not their responsibility to tell me that there was a break in
- I found out weeks later and now I have to deal with filing a police report (not easy, time consuming, slow) and eventually the insurance claim
- my lock was not broken, thieves bent the metal piece that you place your lock on
- Public Storage has not offered any time of compensation besides moving me to a unit inside at the same rate, for now anyway
-They failed to call me to report the break in but the district manager called to harass me to get out of the unit quickly, the nerve right!
- their motto is "We treat your stuff like our stuff" they don't care about your stuff.
Ty Bianca came in to make a payment and i appreciate how nice and patient you were with me even if youre not my personal site
Great facility and very friendly staff. Bianca was super helpful and attentive. Will definitely tell friends to go to this location
I went in for more information about the different units sizes they had. Deaisy was so helpful and answered all the questions I had. I will for sure be back with my husband
Service and facility are good.. staff could not get bank deductions accurate
I had a very bad experience at this location right on December for the holidays & several other tenants as well. They're very unsecured that Several units got broken into & their security around is very unsecured. I had inspected my self to figure out how they got in & noticed at the end Northwest corners & it was where all the burglars have their access to get in & out. They replied to me by saying they were not responsible for our own units & not even trying to help you out to call the police for you. So, I don't recommend it at all...If you wish to make an investigation with the Police to find out exactly how many 💔 ins they had...? Go ahead & see that I'm not making it up at all...Good Luck if you decide to get a unit there.
I went with my mom to get information on her storage unit and Deaisy was the most helpful and friendly employee. She was very attentive to our needs and answered all our questions. Thank you so much for the great service!!!
I would give zero stas if I could. Raised my rent by $100 (almost 20%) with only 30 days notice that I never received.
Tried to claim that it was the market rate for my size storage unit, which is blatantly untrue. Poor conditions, holes in the walls, bugs, and no climate control like they claim.
In the state of California it is illegal to raise rent in these units by more than 10% in a 12 month period without a 60 day notice, but they clearly don't care, and I'm shocked no one has reported them for this type of behavior.
Please, find somewhere that wont charge you almost $700 for a 10x15 space. Or at least find a place that can justify a price like that, because its completely inexcusable here.
Kim at the Shirley location has one of the BEST customer service skills I've ever seen. I would gladly give my business to a company with people like this who represent a company's vision so well. Let's face it, the people who interact directly with the public are THE most important! Thank you, Kim!!! 🙏❤
Great job Tania
Kim was a huge help and made my experience with my public storage seamless and easy!!!!!
Thank you BIANCA for your kindness and understanding. Let’s just say I was in a heap of trouble and she helped sort it out for me. She’s very FAIR with negotiating and definitely has humanity as far as her customer service goes. I’d recommend this Public Storage, but BIANCA even more than the company. Thanks again!
I just wanted to thank for new friend Kim for her assistance she was very professional friendly awesome customer service keep being you !!! It was a pleasure
Kim was knowledgeable and helpful, finding us a unit size and location fitting to our needs. Unit and facilities are clean.
This place is absolute the worst place!! They placed a blue lock on my storage unit for no reason!! My bill was due 8/1 and I paid it 7/29 and my insurance of $15 was paid on 8/02 and they still placed a lock on my storage. I had movers scheduled to move my items out of This dump with the worst customer service, I have never been late on my bill and I have to pay the movers an extra hour and half to wait for the office to open. No one at public storage will give us any information as of why and the rude agent said regardless you have to wait. This is the worst experience.
Rented by unit fast and easy. Bianca helped me and provided excellent customer service! Very happy with my unit and experience at Public Storage.
Kim and John were very helpful. They were knowledgeable, professional and friendly.
So thankful for Kim! She’s quick, knowledgeable and doesn’t miss a beat!
Only been with public storage for about 6 months price has already been raised to from 92 “locked rate” to 108 to now 128 I have talked to customer service and they say we are subject to increases at anytime I asked for reason and they could not provide one all they can say is that their prices are still competitive beware if you don’t want a month to month price increase!
Yes happy that Kim helped me on how to open gate she is very helpful and super nice.
Kims very helpful and friendly
Kim and Victor helped me beyond my satisfaction .thanks
Kim and Tristan are very friendly and helpful. Facility is clean.
Kim was very helpful she was extremely patient. I am a senior citizen and really needed her help.
Special shout out to "Sheila" & "Lluri" they both went above and beyond their jobs to help me with my storage situation. Super helpful and very pleasant to work with. Thank you Ladies!!!
Sheila was wonderful! After explaining what items I would need to store she made sure I found the right unit. She answered all of my questions and explained things thoroughly. I was in and out in 10 min!
Very helpful and knowledge.
Sheila is awesome. As I walk in, she greets me by name. They are very clean and accommodating.
Came her for a price quote. Sheila gave my mom a tour of the facility and she loved the ac controlled building. It was a couple dollars more expensive but climate controlled and safe area. Easy elevators and carts available A.S.A.P. a must. My mom is difficult but Sheila was patient.
Sheila assisted me and she was awesome. She showed me the unit, she was extremely helpful and professional. She made the experience a good one.
I just want to thank SHEILA for helping me with my transaction. I had a bill that I needed to submit because I was having auto pay issues which she helped process for me. She acted swiftly and professionally and had my transaction processed within less than 3 minutes. Thanks Sheila for returning my call within less than 24 hours and helping me!
Beware that public storage will raise your prices after being here for only a few months. Half the time I arrive at this location the gates are broken. Currently sitting here for an hour waiting for staff to come and fix the gate.
Amazing staff !! Great service!! Highly recommended. Nathan is the man !!
Storage units are storage units, so employees make the difference. Nathan made what could have been a really bad situation so smooth. I noticed an urgent maintenance issue in our unit and he was on it immediately.
When we determined shortly after that my stuff would have been at risk of getting damaged when they fixed it (leaking roof), he found me an open unit just 4 doors down and offered to help me move nearly the entire contents of a 10x10 unit.
I have some really heavy bins in there (tools, books, etc) so there's no way I could have done that on my own. I'm deeply grateful! He took what was a really overwhelming situation to fully resolved in 90 minutes. I do really wish this particular location had later access hours, but the staff have always been great. Thanks again!
Great experience! The manager Nathan was a huge help!
My relatives have had storage here for a long time. We've always had issues with the other managers. This last time I came in Nathan was a huge help! It's nice to know that at least one person there knows what they're doing.
Nathan was very helpful!
I'm really posting this review for Sheila, the current manager of the Public Storage in Northridge (on Shirley Avenue). While I sometimes get frustrated with the corporate side of PS, Sheila has been great to work with as an onsite manager. Sheila has gone out of her way to offer assitance and be supportive of those renting space in the building. She lends a caring, personal touch to a company doesn't always take the time to acknowledge the individual renter. Much appreciation for her.
Lupe and Sheila were very helpful had a great experience
Good service tania
Shelia was quite helpful. Happy to be on board. 5 stars so far.
Tonya and Sheila were friendly and so kind. they were Amazing!!! The customer service was fast paced and the storage renting process was easy and quick. Would recommend this public storage
Ok storage space facility. Only problem is they cut off access for some reason very early. At 5 now. Used to be 9, like all the other similar places around. Then they cut it to 6. And now it's 5. Which is pretty ridiculous. Plus the rent goes up every year. So you pay more for less.
If you're looking for a storage space and don't mind not being able to access it after 5pm. Then it should suit you. Otherwise I'd look elsewhere.
Tania and shiela are very nice, as well as helpful. They keep this place so clean and they are both so friendly. Keep up the Great work ladies.
Katie and Angelica were super helpful. The experience to sign up and get into my locker went super quickly and I was in and out of public storage within minutes!
Absolutely Fabulous Staff. The property manager is a true gem.
Tania and Sheila were amazing to work with. They provided us with great customer service and informed us with everything we needed to know in the storage renting processes. They answered all of our questions and we were very happy that we rented at this location . Great staff, clean unit, and good security cameras. Thanks Tania and Sheila!
Muy buen servicio medieron hoy día gracias Tania
If you are in the greater SFV Northridge area and are in need of a affordable storage unit facility your search will cease here! The greatest , most helpful, and considerate group of employees that not only assisted me with basic needs but gone above and beyond by doing everything in power (within the scope of allowed practice) so the two people who deserve this recognition is Robert and Sheila. Their amazing people
It brings me pleasure to submit a “5- STAR ⭐️ Review” for “”Tania,” at Public Storage (9341 Shirley Ave, Northridge, CA)
Tania delivered an “EXCEPTIONAL Customer Experience that leaves me “THRILLED!”
Tania understands what Tailor-Made service is all about and she is definitely an asset to the Public Storage Company.
I called to speak with the previous Manage and she shared with me that she was the current Manager assigned to the location now and she would be very happy to assist me.
I had questions about my storage price and informed her that I was previously speaking with an agent in Customer Service.
Tania did not hesitate to volunteer to help me so I wouldn’t have to keep calling around and she displayed a great representation of her Leadership full of positive vibes very efficient, helpful, friendly and thorough.
Words cannot express my appreciation for Tania’s professionalism, leadership and courteous service.
Thank You Tania for making me feel Valued, Important, and Appreciated as a customer. I will continue to recommend Public Storage to all of my Family, Friends and Business Colleagues.
~ D. Bolden
Property is cleaner that it has been for past year, pleasant and kind people in the office.
Fast service very friendly
Fast service
Sheila helped me set up a storage unit. She made our visit quick and easy.
It’s absolutely ridiculous that they close at 6 pm especially considering the prices they charge for storage.
Keirik was extremely nice and helpful!
Made fun of my car but saved 77.00$ thanks very much excellent service by the captain
My experience with Sheila at public storage Northridge was phenomenal. She went above and beyond to accommodate my needs even though they were not easy needs. All I can say is thank you for making this easier and less stressful. Sheila you are the best.
Awesome helpful and clean Robert answered all our questions and made us feel like our things will be in good hands Thanks.
Captain Robert K. was super professional, personable, helpful and patient while helping me choose a unit. Robert even took the time to physically help me measure to help me make my decision. Shiela is very courteous as well. They both get 5 stars because that’s the level of service that they provided me with.
I arrived to this Public Storage location after another local location had rented out my reserved spot the day before my movers were coming. (SMH) David helped me and he was amazing! Even though it was his first day on the job at this particular location, he was able to help me locate the available unit I had just reserved online, quickly secure it for me, and teach me how to use the special lock and key, door codes, etc. I definitely recommend this location and if you need anything, David will be able to make sure you have a fantastic experience. He is very professional, quick, helpful, and personable.
I came in because I had some questions about their pricing and was helped by Tania. She was amazing and answered all of my questions! Great customer service! I will be getting my storage needs from there because of how great she treated me. Thank you Tania!
This location has THE best customer service. Been here for 2 years and my first encounter was with Helena who just retired - but in her place I had a great and tremendously helpful experience today with Tonya - she really went out of her way to help me transfer to a smaller unit that was close to my current one making my move alot easier to handle.thank you Tonya!!
I am leaving this review for Danny at the front desk of this public storage. Danny is very kind, professional, and caring when it comes to helping out a customer. He goes above and beyond his work duties to make sure the customer is satisfied. He showed my mother and I several storage units and tried to lower to my monthly payment for my current unit. This public storage location is very convenient for me because it is close to my house and it is very clean. It is also right by the Northridge Fashion Center Mall. I would recommend this location to anyone looking for a new storage unit.
Came in with a friend who rents a unit here and Tania was extremely helpful. I highly recommend directing yourself with whatever questions or concerns you have with Tania only!
Helena and Valerie they opened the office before 9:30 am and went above and beyond to help me. I highly recommend this facility. They have a great attitude and are very helpful.
Great customer service super clean great stuff
Great thanks Delia
Helena and Daniel are awesome great
El públic storage está muy limpio
This place is amazing and so secure , they have wonderful customer service specially the manager Elena she's so kind and helpful. Im really happy I rent it the storage in this amazing ppace.
Great customer service, specially they have very experienced office manager.
I ranted 2 storage units one for business another for personal use she helped me to find the best units that works for me.
Been renting in this location for over 6 years outstanding service by helena super clean location great place to store
Amazing office staff with Daniel and Helena always will to help anyone!!!!
Great service
I rented a 5x15 climate control locker went to put something in the locker that was 5 ft it hung out a foot past the door when I questioned them about it, said well it's approximate I would call that false advertisement as it does not state that in their ad
Helena is great thank you
One of the most wonderful people I’ve met. She is very kind and considerate and helps me all the time
Great service
Good service
Management was pretty lax. Wasn't bad at all
Good customer service
Great customer service every time I need help on any questions or assistance with my storage!!
Thank you for your services!!
great service here. price is great
Great Service
Awesome service
Great customer service highly recommend
Edited
It appears that there was a problem with the phone lines. at the location at the time I called, and the disconnection I experienced was unintentional. The manager Helena called the next day to explain and resolved the situation to my satisfaction.
Super friendly service!