Public Storage Self-Storage Units at 12610 Raymer Street, North Hollywood, CA

Ryan was beyond amazing! So Helpful and great positive bright energy. I've been at the storage space for a few years and Ryan had the BEST customer service I ever received! Switching to a bigger unit was easy, Glad he suggest it. My old unit was stuffed, now I have more space! Thankz Ryan Hope to see you everytime I come.

Love this location! Ryan has been so helpful in showing me different units and helping me pick the most convenient one! He’s awesome!

Ryan was so helpful and nice and storage was so clean and nice

Ryan was of great assistance! Super easy to work with. Great attitude. Made the experience pleasant! Thank you for your help!

Ryan was great he’s a good worker I’m happy with my unit

Let the record show, Ryan is AWESOME. I wish I had been able to communicate with him for the 4-year span that I had my unit. He will look out for you and his presence really could've help my overall experience with this facility. In the past with this storage unit though, I had my unit broken into multiple times. Both times I was told there was "no footage" of a break-in despite there being cameras at both ends of the hallway between my former unit. Half of my unit had been stolen with large items that were taken that could not be missed on a camera. So, take that into consideration when choosing this location. Additionally if you are unable to come to the unit in person or don't have someone you can authorize to come to the unit when a break-in occurs-- the facility is NOT able to doing ANYTHING as far assisting you with assessing the break-in outside of putting a temporary lock on the unit. For someone like me who works on the road and travels a lot for work, this was a nightmare as they will NOT work with you.

Ryan was awesome and great

Easy to access, staff was accommodating, no complaints

Ryan was awesome helped me out

Ryan was awesome

Ryan was awesome helped me get into the right space and saves me some money

Ryan is the best he deserves a raise he’s super helpful with information I love the hours you guys have here and how clean and decent the place is it would be great if you guys can fix the AC in the third floor because it gets really hot up there if you can check that out that be great

I was helped by Ryan and recently started rental here. Everything was super easy, organized and explained well. The facility is well maintained, clean and well lit. I'm very happy with my decision to rent storage here

Ryan was awesome and great went above and beyond saved me from going to extra space I will recommend him to everyone

Ryan was awesome

Rafik is a good worker and person .thank you so much for your help!!

RYAN WAS AMAZING & FAST !!!

I had a stellar moving experience today, all thanks to Raymond at the front desk! He went above and beyond, patiently reminding me of the entire process and efficiently getting me set up with my new unit. What truly stood out was Raymond's incredibly friendly smile and demeanor throughout. He made what could have been a stressful day, a breeze.

Rian was awesome

Place was super secure and the staff, Ryan, is very helpful and is amazing

Ryan was amazing. He was super helpful and went above and beyond.

Ryan was awesome

Ryan at this location was amazing. He helped us out and even got us a better deal than we saw online!

Ryan was so helpful and nice!!! I don’t really write reviews but he did amazing

Ryan was awesome Good customer service

Such wonderful, helpful staff at the front desk! Explained everything to me, made my entre into the storage world a fast and easy one. Thanks!!

Ryan and Josef are awesome helped me out and got me a great unit

Ryan and jossef rock

Fast, quick and efficient l!!! Ryan did an awesome job!!!

My favorite feature is the online system.

I have had repetitive issues with payment plans for this company. I set up automatic payments. I've checked my account numbers multiple times. Continuously have issues with the auto pay. Continuously. Have issues with being contacted back. Sometimes it takes a 24 hours and customer service is useless. Because of this issue. Now I cannot make any payments with my card at all through online and I am being told I have to go in person to pay in cash. Why? I'm not sure. Now I am incurring late fees everyday because of these issues that are consistently happening. I thought they were offering online payments but every time I've tried I've had issues and now I'm being forced to pay with cash and that's an issue for me when I do not live in the state and I put myself in storage while I'm out of town. I would not recommend anyone renting from the storage unit because the management needs to work. Websites for the accounts need work. The customer service needs work. rent at your own risk

Ryan was awesome and great helped me find the best unit

Ryan is the best!

Ryan and Nelly were awesome and helped my mom find the perfect unit she always likes to come here because they are great she has 2 storages here and at saticoy she loves seeing them and how clean the property is

Listennn, when I say Ryan is a LIFESAVER! I had an emergency and they were actually closing up but he helped me out anyway! VERRYY much appreciated!

Rayn was awesome

Melissa was awesome

Melissa was incredible! She helped lower my rent and confirmed my storage has been great!

Ryan was awesome

Melissa fue excellent

So patient. I can't say enough good things about these people.

Muy buen servicio

Melisa me atendió muy bien hoy

Jossef was very patient, kind and helpful to me. Great customer care!

Melissa was great! Property is nice and maintained. Great work

Melissa has been so helpful! Thank you so much for your help

Melissa was nice and professional

Melissa has been so nice and helpful. The facility is always so clean. I love storing here

Awesome staff and super clean facility

Melissa was so helpful and so nice! i was so nervous before renting but she helped me through my process and made it so smooth and easy. Thank you for all your help Melissa

Muchas Gracias Jossef por ayudarme a encontrar el espacio que necesitaba y muy limpia la location, recomendaré a mis amigos.

Jossef & Melissa are the greatest ever. Give them a raise/promtion!

Very unprofessional doesn’t like answering calls the other day I drove an hour to go to my storage to pay for a replacement lock I kept calling because the doors were lock no one was answering the phones I waited for 2 hours for someone to give me a call back it is now the next day still never received a call back from Anyone will not be renting after this month I just need to get my items out

Melissa was so helpful

Melisa Was great

Melissa was awesome! Thank you for your help

Buen servicio y atención

Melissa was amazing, she was so helpful and made it so easy to set up! Made a stressful experience pleasurable! Thank you Melissa your the best!

MELISSA IS AMAZING and helped me with a quick easy move in 🫠 super appreciate it girl!

Melissa Jossef and Ryan are very lovely Very helpful. Thanks for all you help

Melissa was super professional, I love her work ethic! Thanks for having her her here

I recently moved out of this PS location however I felt compelled to mention that while there, Melissa was very friendly, professional, and should we managing 12610 Raymer Ave, if not others as well. Really appreciated her!!!

Muy buen servicio de Melissa ayer cuando me ayudó. Gracias por tu paciencia

Muy buena atención

Melissa was very nice and helpful

This property is very clean and Melissa was very helpful.

Melissa was very helpful. Thanks for all your help!!

Great clean facility. Heidy is very helpful.

Heist was incredibly helpful and very nice. She even helped me look at units at another facility. Amazing customer service!!!

Awesome service, great place for storage. Thank you!

Heidy was amazing, made it so simple! Space is clean and secure

Happy, Helpful and Knowledgable staff. Definitely recommend them.

Heidi knocked it out of the Park. Best customer service. Got me in and out. Thank you!

Great customer service from Heidi. She was able to save me some money and did it with a smile. Thank you!

Heidy and Katie have outstanding service! Definitely recommend to rent here and have your items kept safe!

Heidi is very helpful. Great customer service!

Yo estoy totalmente satisfecho con el trabajo profesional que realiza Heidy. Recomiendo el servicio de ella a todos.

Great Customer service from Heidy and Jossef. They are always very helpful. Every time I come in either Heidy or Jossef help me and always greet me with a smile. Thank you ladies! 10/10!

Heidy was amazing . This was the best customer service I ever received!!! She was super welcoming and have us all the info we needed!!

Super happy with the service provided by Heidy. Thank you for your help, first time getting a storage unit. I hope all places had a person like you working there.

Buen servicio de Heidy.

Heidy was very helpful in assisting with our unit transfer! She was so kind and very patient.

Heidy has been incredibly helpful and sweet anytime I’ve needed anything at the facility. Started me up a few months ago and made it so easy to handle my account and units at this location.

Heidy was Fabulous to work with and took such Great care of all my storage needs. I’m so grateful!

Heidy muy amable, 100% satisfecho con el servico. Heidy 100% good customer service!!! I recommended

Was struggling to complete my rental online but Heidy walked me through setting up my account and made the whole process quick easy. She was super friendly and answered all my questions. Thanks Heidy!

Heidy was very patient with showing me the available units. She was kind, and made me feel more comfortable going through this process. I will recommend.

Heidy was incredibly helpful and thorough on my first ever storage experience!!!

I hesitated to go inside to make a much needed payment. Good thing I thought twice about it and was assisted by lovely Heidy, and Ryan. Great customer service. I appreciate you both for helping me with my payment.

I have had a great experience using Heidy and this public storage location. I have had my unit since April, and she has always helped me understand every aspect of the process, as well as navigate the location seamlessly. Thank you, Heidy! You're the best!

Heidi the lady at the front desk is amazing , she make me feel like I was coming home even way after I registered she definitely like his job and help people make our life a worth place to be !!!

Heidy is amazing, very friendly and very professional. She made our experience finding the right size enjoyable.

Thank you Heidy for your amazing customer service.

Muy buen servicio de Heidy. Muchas gracias por su ayuda. Muy amable, les recomiendo este storage.

Heidy and her team are great, accommodating, and helpful. Customer service goes a long way and being a good person goes even longer, and they are all rockstars and deserve to be applauded.

Thank you Heidy and Josef for helping us with the rental. Very professional and great customer service.

Gracias por su servicio de Heidy, todo muy limpio.

Excellent service by Nancy thank you

Heidy was very helpful answered all my questions . I'm very satisfied with My unit, bigger, cheaper and the location is cleaner.

Excellent service with Heidy. She is so nice, very helpful and considerate.

Exelente servicio Heidy muy amable atenta muy recomendable.

Amazing place! Give Heidy a raise! She showed me the unit, explained everything in full detail and they are very upfront and honest with their charges and no hidden fees! Glad to be a customer there

Heidy was amazing! Great customer service. She helped me find the perfect size and location. She is great and I will recommend her and this location. Thank you for your great service.

Wonderful experience Heidy the representative was very quick clear and helpful

Heidy is great! Amazing service she is the best!

Extremely satisfied with my experience. The staff was friendly, knowledgeable, and super helpful. Thank you Jossef and Heidy for the amazing customer service!

Tuve la fortuna de ser atendido por HEIDY y fue una excelente atención ,amabilidad y un comportamiento amigable que demuestra extremada confianza al tratar con ella..muchas gracias HEIDI por toda tu información tan clara y profecional

Heidy is the best!! She answered all my questions and helped me get the storage I needed. Thank you

Siempre muy limpio y todos muy amable

Muchas Gracias Heidy por su servicio! Muy amable.

Heidy is always friendly she answers my questions promptly She is super attractive to the units, making sure they are clean and taken care of.

Great customer service, very helpful and informing. Made renting process very easy , I liked the fact that the facility was clean . Thank you jossef and Heidi

Fast professional service with a friendly human touch. I cannot stress enough how very easy the staff made my visit and registration.. I would recommend this location to anyone!

Good place employees employees are helpful and they always have a special

Muy exelente servicio. Le recomiendo rentar aquí. Gracias a heidy por el buen servicio.

It is a great experience doing business with them specially with Heidy who is really kind and supportive thank you

I want to the property to get information and Heidy was really helpful and respectful.

Heidy was super helpful and sweet! The whole process from getting a unit was easy and fast. This place is the best!

We’ve used this storage for the last year and have no complaints. The facility is clean and well kept, the staff are all fantastic, and the rates are good! Josef is extremely friendly and our go to team member if we ever have any questions.

This location is clean and great service from the employees but sometimes the prices are too high. They increase it often. Jossef and Heidi always provide great service. Thank you!

Heidy Y Jossef buen servicio! De lo mejor! Muchas gracias!

Heidy and Jossef were absolutely wonderful I’ve been here for over a year and have only had great experiences! Very affordable too :)

For those who have accounts with PS or any storage facilities, be careful when you open the gate. There are those waiting for someone to open the gate, and they follow you in. They also pretend to get in the building but do not have the code, so they ask you to open it. DONT. Let them open. If they can't open, that means they have no code and have bad intentions.

Watch you rent go up and up and up. Awful experience I had at this location, they raised my rent without notice and now they are holding me here for another month. It seems like they only want you to move when it's convenient to them. I'll take my property somewhere else. This is totally not cool.

Heidy is my favorite property manager! She always calls when you have fees about to be charged to warm you and goes above and beyond to make Sure you have the best customer service!

Heidy is really great! The space is clean and well taken care of. No problem for movers and small trucks.

Nancy was very very helpful!

I had to move out quick when the time came, and this public storage I had called and from the jump were very helpful and easy to understand over the phone. I came in, Heidy showed me around and gave me my unit number. She accommodated with everything I said and was so so helpful. There’s no tricks with her, Heidy at this public storage made it easy. 14/10 would will use again and ask for her.

Heidy Always friendly knowledgeable and enjoy to do business would recommend to my friends

Buen servicio de Heidy y Eduardo. Gracias por su atención. Lugar muy limpio.

Won’t ever be using this location or company again. They will charge you a full rate despite vacating your unit if you don’t properly “close out and cancel” your services. So be sure to read ALLLLLL the paper work otherwise customer service (Denise) won’t help you resolve your situation.

Awesome service.. from Cecilia and Heidiy

I had an issue with billing - I spoke with Terrell a couple if times - he was great. Very profession - informed - nice guy:) - great customer service - all the reasons I choose to stay loyal to any business - In todays world -prices are generally competitive- So customer service is always the great differentiator - Terrell gave me all the steps to fix the issue as well as made sure I called the correct phone number to process the payment without penalty. I’m Very happy that a company as “corporate” as Public Storage- has someone like Terrell working for them- I felt like I was dealing with a small local business as opposed to a large corp.

Heidy maravillosa persona muy amable muy atenta muy servisial todos los empleados deberian ser como ella hace muy bien su trabajo

Super clean facility, super friendly staff. I enjoyed my time renting at public storage. Overall experience was great.

Great customer service By Heidy. 5 stars!

I’m new to public storage, and I was very skeptical and nervous about what I was getting myself into. But from the moment I walked in the door Heidy at the front desk literally made me feel right at home there was no question that I had that wasn’t answered and she even suggested some things that I never thought of that have made my life easier to this day and now every time I see you I can’t think you’re enough. I probably wouldn’t have chosen this public storage if it wasn’t for Heidy. And now I’m here to stay. Thank you public storage and Heidy.

Heidy, thank you for your service..

Heidi is the best she helped out with everything. Beyond helpful and friendly

Great customer service, best experience I’ve had yet!! Thanks to Heidi she really made my booking while worth it!!!

It is great place to keep your stuff. Heidy very friendly, so happy! Very good service!

Heidy was very helpful! She explained everything very clearly ! And assisted way beyond the scope of her responsibilities.. This is a great place to store up things ! It’s a definite five stars ⭐️

I had the best experience at this location. Oscar was fantastic, first over the phone, and then showing me around in person. He answered all my questions, was super helpful and patient. Excellent customer service. Thank you!

Óscar was really helpful and kind. He did everything really fast, location is awesome and convenience

Great service Heidi

Oscar went above and beyond and helped us out when we were in need. He was very kind and professional and we are grateful for his help!

Heidy was great. Thank you so mouch

Dave was fantastic!

Heidy was perfect and customer service was extremely excellent! Ask for her!!

Very patient and understanding and explained everything 😁😁

Very patient and understanding 😁😁

I was most APPRECIATIVE of Hediy’s customer service😁..

Oscar was very easy to work with and very straight forward on showing me around the facility and getting me setup.

Good customer service! Heidy and Oscar was very helpful. Would highly recommend this place to anyone.

Heidy was so wonderful & helped get my account/ unit squared away perfectly when there were glitches! 10Stars!!

Dave was awesome! Extremely quick, friendly and knowledgeable...

David was very helpful. I would highly recommend asking for him!

Dave and Oscar are the men!

Dave is the man! If you need to store anything at this facility, talk to him-he needs a raise!

Dave and Oscar were very helpful!

David and Oscar were very helpful

David & Oscar were very helpful!

Dave and Oscar were great

David is awesome!!!! He is the best Public Storage employee and made my day!

This was my first time needing a storage facility and seriously - what a pain. I only needed a couple of months and people deal with it on the daily. Security is the trade off for a slow, complicated mess of codes and locks on every entrance including the elevator. Ivania and Oscar were actual angels, walking me through the app process (change location/bluetooth settings and life magically got easier), helping deal with renters' messes, and pointing out short cuts through the building. Generally being good people managing a stressful situation. Just to make the whole scene even more difficult, there are two Public Storages on Raymer St. I feel like I heard them answer calls with, "no, this is the 12610 Public Storage about 25 times. It's clean. Not many electric outlets for phone charging but a bunch of carts to use that get snatched up fast on the weekends.

Ivania and David thank you for always helping me when I come and do my payments you guys all help me out!!

THANKS DAVID AND IVANIA PLACE IS CLEAN AND SECURE HAPPY I RENTED AT THIS LOCATION.

Had a wonderful experience with David. Thank you !

Ivania helped me out completing my rental online she was a big help considering I wanted to set up a future move in she is so sweet come check out this clean location!!!

Oscar and Ivania were great and made it so easy and simple. I LOVE this place!

Ivania was a great help and excellent worker

Ivania was great and patient! She helped me and my cousin as a lot as we were having a very long day. Would definitely recommend this location if you need storage around the area! Thank you

I went in looking for information on a storage unit for potentially renting out and the guy up front name Oscar was beyond helpful. He showed me a couple sizes and was really patient with me and was very knowledgeable about everything I had questions. Overall, will definitely recommend this location they make it so easy to figure out what you need. Thank you once again Oscar!!

It was a pleasure dealing with the lady in the front desk. Ivania helped us out

Thank you Ivania for the best costumer service you really are a big help always!

Ivania helped me out with the check in process a s made everything smooth for me! Definitely recommend this location

Ivania was the best ,dude this place is fire ask her bout the move in special got me hooked up