Public Storage Self-Storage Units at 12510 Raymer Street, North Hollywood, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
4'x5'Online only price$ 67/moSmall 4'x5'
$ 67/mo $90Best Price Label
- Climate Controlled
5'x5'Online only price$ 69/moSmall 5'x5'
$ 69/mo $92Best Price Label
- Climate Controlled
5'x5'Online only price$ 77/moSmall 5'x5'
$ 77/mo $102Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 91/moSmall 5'x10'
$ 91/mo $121Best Price Label
- Climate Controlled
6'x13'Online only price$ 137/moMedium 6'x13'
$ 137/mo $183Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 157/moMedium 10'x10'
$ 157/mo $209Best Price Label
- Climate Controlled
10'x15'Online only price$ 216/moLarge 10'x15'
$ 216/mo $288Best Price Label
- Climate Controlled
10'x20'Online only price$ 258/moLarge 10'x20'
$ 258/mo $344Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 328/moLarge 10'x20'
$ 328/mo $437Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near North Hollywood
Resources from the Help Center
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North Hollywood Self Storage at the Hollywood Freeway and Sherman Way
This North Hollywood Public Storage is very near the 170 Freeway and is easy to get to from the Sherman Way exit. Near the Sherman Way Square shopping center, residents find this NoHo storage facility one of the most convenient locations to choose from!
There are 686 indoor storage units on site that are climate-controlled. Store small fans and summer clothes during the cooler months in a 5-foot-by-5-foot unit. Or stash an entire home of stuff before moving abroad in a huge 10-foot-by-30-foot space.
Storage options are plentiful in town, but this Public Storage in the 91605 zip code provides dependable service from the largest self-storage company nationwide, making it the easy choice!
This location is also close from Valley Glen and Van Nuys.
- Free parking and easy loading areas
- Electric gate to monitor access to units
- Open seven days a week
- Small to extra-large storage spaces at the property
- Extra packing and moving supplies are available for purchase on site
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 351)
All was thank to Nancy perfect!!!
The service was great, very nice person Nancy.
Rafik was amazing and helpful 5/5
Made my reservation online as recommended by the public storage Customer service Rep. after my reservation I made a numerous calls with questions and asking for online assistance, front desk staff Nancy was extremely patient and helpful. I was able to find a reasonable price to what I was currently paying. Coming to the date of move Rafik was very helpful in walking me thru with cancelling my previous space and accessing the new unit. Also provided me information on the user friendly app. to make it easier to access the elevators without having to remember the passcode. Something I felt so hard became and ease thanks to Rafik, Nancy and Customer service.
Rafik was so helpful and kind! There was some technical difficulty with my account and he was very helpful in resolving it.
If I could leave zero stars I would. I have been completely harassed by this company. I pay my rent every single month, with or without late fees depending, because I WANT MY THINGS obviously. If I had choice right now to NOT have my things in storage I obviously wouldn't. They smile in your face and on the phone yet send threatening emails in regards to a pre-lien??!?! Which prior I had already received a text, a call and an email as a "friendly reminder" of my bill (which I told them I will per usual), then within the SAME WEEK received the lien noticed. They never have carts available for those of us who are not on the first floor, It is 90 degrees every time and it is the san fernando valley, there's literally feces in the hallway because they don't clean up and obviously anybody is allowed in. Miss Heidy, Literally told me last month that I pay every month and I'm a reliable customer, then this? I am insulted . Public Storage really knows how to add more stress to your life AND make you feel like a second class citizen.
Fueron muy amables con migo y me ayudaron entodo lo nesesario los recomiendo por su magnificiencia
Crew is always on top of everything
Karla was super helpful setting up my app thank you!
Thanks to Jose my moving experience was awesome
I wish I had more space to write how amazing Heidy M. is. Heidy is an exquisite gem & exemplary in customer service. I have Physical & Mental disabilities (chronic autoimmune illness with no cure). I, immensely appreciate the time and patience she provided me, saved me a great deal of time, helped me sort out my many reservations, and unequivocally I would of never ever been able to do it on my own...the cherry on top, she helped me in making my reservations at another Public Storage location (10810 Vanowen St) . Heidy embodies and defines the meaning of "Je ne se quois", "Chapeaux", and Brava! I am eternally grateful! My experience with Heidy, not only swayed me to be a loyal customer of Public Storage, Public Storage is my first recommendation for anyone who needs storage space.
Gracias Jossef por ser muy amable y siempre responder mis preguntas.
Heidy was amazing. I had had an bad experience with Public Storage. But after she helped me , I change my mind. She went the extra mile. Thank you so much for the help!
Great customer service by Jossef was amazing helping me set up my space and location was so clean.
Rafik, the property manager, was essential in seeing to our storage needs and for keeping us within our financial means. Excellent and friendly service. Thank you Rafik. Juan Cavazos Burbank CA
Thank you Jose!!! I appreciate all your help and exceptional customer service! You made the process super easy!!
Sabrina was very helpful and patient
Rafik you were the best
Karla was great
Be assured to leave your things locked and call police immediately. Not the cleanest place but anything to keep your things to safe is go with the rules
We had stayed past the closing time and Gabi was so very kind. We really appreciated her help in getting us the access code out and stayed with us throughout the locking up and making we were safely out of the premise. She was so patient and understanding. Give her a big raise!!! She deserves it because she has helped countless others like us poor souls!!
Thanks for the great help today Karla much appreciated
Radio it’s was a excellent service
Heidy and Eduardo were so helpful and knowledgeable. Super friendly and efficient!
Rafik was very helpful and fast. He explained everything and gave a tour for the facility
Fast and easy Check-in! Nancy was very friendly, took great care of us, and accommodated our needs. Property was very clean and well maintained!
Heidy and Eduardo made everything so easy from understanding the new system (through the phone which is awesome/easy) to understanding the prices, and everything that is available like carts for moving or also selling boxes. Great customer service and very friendly and the area is clean and looks to be under constant supervision which is very comforting.
Every time I have to interact with public storage whether by choice or by happenstance it ends up being a nightmare. What is it about these places that breeds such contempt for their customers. What do they do to their employees to make them hate their lives so much. It feels like the 9th circle of hell.
The place was clean and Rose was very nice, helpful and patient thanks for your help! :)
Store very clean & A/C the best
Karla was very helpful, made renting the storage smooth and easy. She was also very friendly.
This is a new great location, Oscar was very helpful and informative. Great customer service!!!
Muy buena atención , muy satisfecha con Heydy, todo excelente.
Kara was a pleasure to deal with. Explained everything clearly.
Rafik was great
We got put of there alive!
Very awesome customer service. Heidy was so helpful, quick, honest, thorough and explained everything perfectly for me.
Great customer service and help with problem solving. Nice, safe location for storage also. HEIDY was great and very informative.
Karla, thanks for great service.
My experience yesterday was so perfect very easy. The staff both over the phone and in person were professional & pleasant work with along with to the point. Oscar /David had me in and out very quickly which was greatly appreciated and highly respected. I will definitely recommend people to do business with your company. Once again thank you for making urgent need a pleasant experience.
Rafik was so helpful and kind! I’ll be back!
Just got a storage here. I was helped by the most professional employee, Oscar. this place was very clean, I felt very safe. The main office where Oscar helped me was so cool and he was so knowledgeable and helped me with all of my needs and was so incredibly professional. I feel safe with my items here. Thank you guys so much. Signing up was such a breeze as well.
Dave and Oscar were amazing! Helped us get in and out with great service and savings!
Ivonnia and Oscar were great. Oscar showed me a potential unit and was able to move me closer to the elevator and helped me install the new lock I purchased from the facility. He showed me how the app works and where to park when I finally move all my stuff in. Great service and personable.
Great customer service from Hector.
I got a storage unit here last minute while I was in the process of moving, and Oscar was so sweet and helpful. He really made the process go so smoothly and made everything as easy for me as possible. He did an excellent job of explaining everything to me, and showed me around so that I could be in and out efficiently!! He is by far one of the sweetest and most hard working employees I’ve come across.
Rafik gave me great customer service. He was great with giving me all the information I needed in order to get started he had a great helping attitude and even made me laugh a few time. Super friendly!
Best customer service I've had
Very clean facility, courteous staff and prompt attention from management. Had safety questions and all was answered and handled efficiently and professionally!! I strongly recommend them for your storage needs!!
Rafik, was very informative
Rafik was great and helped me get a cart.
Amazing customer service. This was my first time at this location & I had about a million questions but the girl in the front was extremely patient with me and was able to answer all my questions, she even walked me to my storage & asked if I needed additional help. Customer service 10/10
Rafik. Great service
Mal servicio si quieres informacion no hay nadie en la oficina
Rafik was very professional and efficient.
Excellent Service and facilities. Matt was incredibly helpful and kind.
The office staff laddies are incredibly rude. I’m honestly so disgusted by their attitudes. The website posted that the office closed at 6 PM and they sped off with my ID. I offered to pay the lady just to get my ID. I’m so glad I’m moving out today and I advise people not to rent a storage here to avoid staff with such horrible nasty attitude.
Very clean property and wonderful customer service from both Jazmin and Hilda thanks so much for all your help ladies I would highly recommend doing business at this location!
Rafik very helpful and very nice, was able to help with all my issues
Hilda y Jazmin son muy amables
Nice storage and great people.nice job Matt!
Dale was amazing! Such a professional and pleasant experience! Thank you!!
Jose was very helpful and very kind
I rented a storage today for my parents at the 12510 Raymer location. Rafik was very helpful and patient. He gave great service, a good deal for the perfect size. The facility is super clean.
Matt was awesome with helpful customer service. Thank you so much!
The best Public Storage. The staff was amazing, friendly, and kindly helped me with any questions I had. I stored my belongings for around 9 months and didn't have any concerns. Hilda was super nice during my time with them and helped me once I moved out. They keep the place super clean too! Which was my main concern. I definitely recommend this specific public storage. Thank you!
Large building filed with garage and caged storage units. The smaller caged units are regular targets for theives who cut through the fencing over head. They went through my things. Staff on site is useless, management uncooperative. If you must use a facility like this use only the ground level solid cinder block units, provide your own locking system and visit on a regular basis. If CA is short of prisons,, these units could be converted easily.
Mathieu, was such a great help!
Clean, secure, and in a great location for accessibility. The manager Mathieu is extremely helpful and will go above and beyond to assist you. I would recommend to everyone.
So I have missed payments due to losing my job to COVID but Dina was absolutely great with helping figure things out. She immediately returned my call and helped me with all concerns regarding my unit. Dina gave my great advice on what’s best to keep my unit and she was extremely nice with her approach. I definitely recommend this location, they all are very helpful and if your looking for awesome customer service ask for Dina!! Update: I moved in at the beginning of COVID and was having difficulty paying. I was able to be forgiven of 4 months pay and was able to move out without having to pay anything!!! HIGHLY RECOMMEND THIS LOCATION.. Matt helped me reach out to him!
Amazing place with friendly and excellent workers, such as Mathieu, ready to help out whenever.
Mathieu was a really good helper. Well appreciate at the public storage thank you
Great experience. Mattheiu was incredibly professional and helpful. Quick move and no hassle.
Rafik were a great help getting me set up. Mathieu was particularly a great help during my day of move set up.
Very helpful staff! Mathieu stayed 30 min after closing to allow us to finish storing our goods.
Matthew was super helpul. Went above and beyond. Made renting from this facility EXTRA worth it.
Convenient and clean storage facility with friendly and helpful staff!
Mathew was very helpful ! Thank you Mathew !
Mathieu really helped me out with a lost key...live this place, great customer service!!!
Some of the employers need some education on how to speak to customers, and learn what to say and what not to say, the manager himself needs some classes to be more professional with customers,and not entice customers to react to what happened to some past incidents.
Great customer service provided by Natalie. She helped me out and when above and beyond to make sure everything was taken care for me
The facility is clean and well kept. The staff was professional, prompt and very friendly. They answered all of my questions and worked hard to meet my concerns. I would highly recommend this Public Storage on Raymer in North Hollywood.
I needed the lock changed on my storage unit, I rented it pre-Covid, and I couldn’t find the key! So I went into the office on a Monday, and Vanessa helped me. She said it would take 3-5 business days to get it done. But I’m a teacher, teaching from home, and I have someone coming on Wednesday to help bring heavy things to storage. Vanessa was super sweet, and did everything by the book! She said give my District Manager Jose a call and ask him what he can do. Well, Jose came to my rescue! He said, “no problem, we’ll get it done for you!” Way to go Public Storage on Raymer Street!
Great service provided by Natalie and vanessa.
Thank you staff for your help and friendly service.
Great staff! Very friendly and made everything easy!
Great customer service provided by Natalie property is clean and secure
I honestly wouldn’t of got a storage space here if it wasn’t for the sheer professional of Daunte and Matt. They walked me through the process and handling of my storage. This was my first time do any type of storage and they couldn’t of been more helpful! Fantastic service, amazing prices, and pure professionalism from the staff.
Natalie the manager was extremely helpful and informative..
Decent prices. Natalie Great customer service. Wonderful spaces.
Chris provided great service!!
Great customer service!!!!
Great experience renting our locker unit. Chris was incredibly personable and helpful. Great customer service. 🙏🏼
This was the best rental place I've been in. Very clean place and no bugs. Hilda was a huge help and is very nice. She made this moving experience very pleasant. She also made sure the building was nice and cool while it was 115 degrees outside. Thank you Hilda for your help young lady.
Very spacious, great service . All my questions answered thanks to Vanessa.
I’ve updated my 1 star review to a 5 star review. The District Manager Grace was very polite and is working to get my issue resolved. Happy this situation turned around for me!
The lady at the front desk is very nice and helpful.I would recommend this storage .👍
Natalie was amazing. She was very helpful and helped me out throughout the whole process. She made my move in easier than expected. I’m am great full that public storage has employees that are willing to help out their clients.
Thanks to Natalie for helping out and going the extra mile! She was gracious and patient as I was in a bit of a panic near closing time. Can't thank her enough!!!
Perhaps the best in town. Service is exceptional and they keep it professional.
Natalie came in so clutch. I was moving between units and she helped me find the right unit for me. So helpful and most of all, patient.
Very nice and polite workers and Dina was very helpful
Natalie gives great customer service always smiling and wiling to help .
I went in and met an employee there by the name of Vanessa, she was very friendly and helpful, and was able to answer all of my questions. She’s a great employee, her customer service was sensational, I would definitely recommend to go in and ask for Vanessa. (:
Natalie provided great customer service property is clean there is carts to help you move in
Natalie made our move in easy. She was very nice and helpful. Compared to my last storage, Public storage has reasonable prices and is very accommodating to their customers. Natalie was very eager to help up and guided us through the whole process. She made our experience fast and easy.
Angie was of great help, very kind and looked like a clean place.
First off I love this place soooooo much Nataly the general manager there. She is so helpful, understanding, and professional. All the staff there are really well mannered and professional. I will continue to use the property for my storage unit needs. But maybe we can work on some better price quotes lol jkjk! Thanks public storage :)
Great customer service clean property
Great service Natalie is só helpful
Nice manager very clean facility highly recommend
Natalie era muy amable con todo yo les recomiendo que agarren un storage con ella
The service was great and good customer service. I highly recommend it
Would highly recommend this location very friendly staff ,property is very well kept ,and its climate control
The staff and manager are always friendly and helpful and the facility is immaculate! Highly recommend!
Still Great customer service. ive been renting for a couple months now and nothing has changed property is always clean. Natalie is still great and always provides great customer service even if its just for a cart key or restroom key.
Great customer service from Natalie and chris.. Property clean
Natalie is the bomb..very understanding and helpful...thankyou...five stard
I love this place great customer service all the way around, thank you Natalie for your great customer service too
Awesome staff. Very friendly got the unit and price I wanted
Great staff at this store. Was able to get the right size at the best price highly recommend
Great prices and great staff. Thanks again
This property is really clean and it’s climate control which is great, the employees are also friendly, especially Omaima who has helped me in multiple occasions
I highly recommend this Public Storage. It is incredibly clean, secure, and the climate control is a must in the SFV. Our Public Storage rep, Omaima, was super helpful and extraordinarily friendly. She made our move in experience the best! If you are in this area and in need of storage, look no further. This is your place.
Great clean property and great customer service
Great service Natalie clean place
Dina was very helpful and answered all my questions hard workers are hard to find good pick public storage
I was impressed by the GREAT CUSTOMER SERVICE I was provided. Dina was very helpful and was knowledgeable. I will definitely recommend this location 👍😁
I recommend using this location. A girl named Dina & Angie were very helpful and friendly. The office was clean and the ladies welcomed me upon entering.
Great storage. Great property.
Everyone overall is very nice and helpful Angie helped me out so I could get settled in my new storage unit! Excellent customer service and work ethic
Great customer service
The workers here are so friendly, great customer service, one of the people there Natalie was very informative about my storage needs. Overall very clean, and is such a convenient location from where I live, thank you all at public storage!
Very well maintained property, climate controlled, and great hours. Natalie was very helpful and provided great customer service. Would definitely recommend this location to anyone in need of storage!
Great location to store your stuff. Nice people.
Natalie provided great customer service property is clean
Natalie is the best! Awesome customer service!!!!
Natalie was the best. She was very inviting and helpful. Great Customer Service!!!
Natalie was very helpful and polite, I would give her a raise if I was the owner of this place.
Great customer service!
Great location the service they provided us was wonderful and very helpful( Natalie made the process very easy and pleasant experience).
clean property very nice staff Natalie was very helpful and made my moving experience so much easier.
Well managed, secure and friendly staff. Temperature controlled storage at its best!
This store place is so clean and Natalie is so helpful... there was a problem with the elevator and she stopped her tasks to fix the problem... without her assistance our task would have taken twice the time..
Natalie was great help and explained everything with Detail . Property is super clean and its climate control so thats a plus.
Great location. Natalie at the front Office helped me and provided geeat customer service the property is clean and its climate controlled thats a huge plus.
Tom was very helpful, efficient and courteous. i love this facility because it seems very safe and it is climate controlled
Building was clean and felt very secure. Tom helped me get set up. Very professional.
Great location clean and safe Natalie is doing a great job with answering all my questions
Clean and safe facility.
Ladies and gentlemen I am extremely happy with the service I received at the public storage on Raymer Street in North Hollywood California there’s a young lady by the name of Cindy up that was really really helpful in explaining with all the property gains entering the code to enter and exit the unit and just all together a wonderful experience would recommend the storage unit to my best friend to my family to everyone and have a wonderful summer thank you
Great location property looks great found what I need cynthia is great and very helpful
Amazing customer service Cinthia didn’t just help me find exactly what I needed she also advised me in how many boxes I needdd and cover for my mattress property clean and I don’t think I been in a storage before with clean hall ways and restroom
Great location best customer service Cinthia was amazing she didn’t just find me the best storage for me she advised me in exactly the amount of boxes I needed and covers for my mattress also never been in a storage place that has clean hallways and restroom I will definitely store for many more months
Great help, they answer all my questions and even help me find a good unit, that was affordable for me....thank you Cinthia for helping me...
Great location always clean Cinthia always ready to help and make sure we have clean restrooms, hallways and parking lot
Great location Cinthia its been great help
Excellent service from Cinthia. thank you for all your patience and hard work. I definitely want to stay in this place.
Great customer service. Staff always so helpful. Especially Cinthia so helpful 👍
Taylour was wonder!!! We need more people like her!!!
Parking my cars here look like safe Cinthia great help and had 2 Parking game spots ready for me she’s was very helpful
Been jumping left and right for a storage unit and every time I go to get one I hate dealing with the front desk. BUT at this location I got the wonderful help from Cinthia, where everything was explained thoroughly and she helped with the situation was we were having.
Taylor was very helpful and informative. Made the experience very pleasant and easy.
Crear locación Cinthia was great help eventos tho I was in a hurry to find exactly chat I needed
I absolutely loved this property. So clean. Cinthia the property manager was so kind and helpful. Prices are not bad and the hours are good because I can come in before work at 6am. Glad I stored here
Great location Cinthia great help and always has this property in A+ condition shows always ready to help
Great place. Very clean . Great Cusomer service from this young lady named Cynthia.. very friendly.
Great location great service cinthia
Cinthia was great she help me find exactly what i needed not directly at her property but took the time to find me a great location in pacoima
Great experience super clean and awesome
Taylour and Cinthia were great today on my visit, very helpful and informative. Great place to come get a unit
La propiedad siempre esta limpia y Cinthia siempre esta lista para ayudarme con mis pagos y preguntas
Natalie was super helpful and very informed. She made everything easy and seamless. Happy I went with this public storage facility.
Great locaion cinthia ready to help out
I really appreciate Grace Kim and her staff who has been taking care of me at this storage company through multiple moves over the past 2 years!
Today I had a very good experience with Natalie, she was able to help me with picking the right size renting a storage unit. Natalie was very knowledgeable in helping us. She showed genuine interest in helping us get through th process as painless as possible.
Natalie un the office is always nice and ready to helo. Thank you ladies at raymer
Great customer service from Natalie. Property is always kept clean and it's climate control. Property was recently remodeled.
Great location clean place
Public Storage at 12510 Rainer St N Hollywood is awesome ! Climates controlled great prices ! Cinthia is fantastic!
I have come here more in the last month than I have in years. I was so happy to encounter Cynthia who is engaging and very helpful. It is always nice to see a smiling and warm face. The property is always clean and comfortable to move around in. I am happy Cynthia is here.
Cinthia was great help me with my payment issue and she was very nice about the time I spend their
Rented a unit about 3 days ago today I came in to actually move in my stuff Cinthia was like always very helpful location smell clean and looks clean my unit perfect she made sure I got what I wanted. Everything is extremely good except that as soon as you drive up this location your phone service shuts down I thought I was having issues with my service but it was about 7 of my guys and we all had cero service my wife will never come to this location as she will uncomfortable about this. But all about the actual service has been great.
Great location clean place Cinthia always ready to help
great location Cinthia help me add an additional unit to our account with no problem super clean location and great service.
Cinthia she very good service and very helpful
Great location very clean Cinthia such a great help
Great loxation cinthia very helpfull and property very clean
Been at the Raymer location for a couple of years . Renee is the best ,she treats her customers with respect and doesn't mind answering any questions.shes always there ready to help with whatever she can . The property is always clean and taken care of . I will definitely recommend this place :)
Cinthia was AMAZING!!! Made renting a unit easy and stress-free! The property is so clean and spacious, thank you THANK YOU SO MUCH!!! :)
Good service, especially Cinthia!!!
I was helping my friend move in and notice how she had a geat experience at this location as Cinthia is very helpful and makes the place feel safe and it look very clean and we have been in some very trasy starages before
The facility on Rayhmer is new clean and efficient. I was so pleased with storing my things there. I also appreciated the helpful employees . Good experience for storing my stuff.
Cinthia was great help even tough i didnt find a 10x30 she reffer me o anothdr great location
Great job. Make Manager right away Cynthia and Daniel did great job !!!!
Cynthia was very helpful. The storage units were very clean. Keep up the great work.
So clean and great customer service! Definitely recommended.
The manager, Cinthia, is amazing! She was very patient as I choose the perfect unit (haha she understood my hippie heart). The move in and rental agreement process was quick and painless. It feels like a very safe location, she walks the whole building twice a day to ensure locks aren’t tampered with. Customer service from the entire team has been consistently friendly. Happy with my storage choice!
cinthia was extremely helpful & super professional.
Great location best customer service Cinthia this is great an patient.
Great location best customer service Cynthia is always helpful i came back to this location after she took her time showing me 3 different units at different floors
Cintia was great help i stop by not knowing constructión was been done at property she was still very helpful an nice hrlpibg me find the right unit
I've had my fair share of storage stories to tell over the years. Most of them are and we're pretty bad. From Rude and lazy staff to the out right nosy know it All's that like to invade your privacy. Well that all changed when I moved here. Now I have a real CLEAN and SECURE place to Store my things. And the staff here is awesome!! The mgr. Cynthia is the best. Respectful, knowlegable, helpful and always available when you need her. And it reflects in her staff. Lupe is on top of it also. We I needed to expand my unit, she did all the work for me. All I had to do is sign and go. Smooth deal. This location Definitely has the best service, Best staff and the nicest units I've ever seen. And secure.
CINTHIA I WOULD THANK HER FOR THE SERVICE AND HER TIME REALLY 10+ STARS
Came in at 10am an the office already smell clean I was just here to buy 1 box as I'm packing to move this is the location I will be returning to rent Cinthia was very helpful an answer all the questions I had.
Walk in to look at my options to store my belongings Cinthia was very helpful an I was able to feel much less stress with this move I have this coming week since I didn't have a clue of what I needed her recommendation an actually giving me a number of boxes I need makes it super easy. Thank You
Needed a place to sleep after my messy divorce. I couldn't have picked a better spot
My friend was looking for a storage space and I tagged along with her last Saturday not only was the office professional and well kept but the staff member who helped us out Lupe was super professional and very knowledgeable I would definitely recommend this location.
I went to help a friend who opened an account and had a ton of stuff delivered from the east coast. Cynthia was at the front desk and was great to work with, helpful, and went out of her way to provide extra services.
I’ve never had a storage unit before, but when I needed one this Public Storage location made it so quick and easy! Customer service is great, there was always a cart to rent, parking spaces right near the door. Everything you’d need to efficiently load and unload a storage unit. Thanks again!
Guy was nice but horrible customer service. I don’t think they could have gotten a slower worker if they paid someone to.
Nelly was great. She helped make sure that I had everything I needed to make a quick, easy move-in! And it was New Year's eve but she smiled the whole time! Super-helpful
Very clean property. Mr. Ron was very professionals and thorough in his job. He was very nice and helpful.
Ron was very cordial and helpful, I was in and out in under 15 mins
Very nice location! Ron is friendly and knowledgeable in his field. Will definitely recommend this location to my friends.
Id recommend this location and Ron to my friends and family for storage needs. Ron , the property manager provides input on size over a quick discussion which helps .
The manager has been very helpful. Ron is knowledgeable about the available units. The place is clean and well cared for. The units are easy to open and lock. It is worth the money.
Clean storage facility. Ron the property manager was super nice! Very happy with renting there!!
Ron did a great job and has excellent customer service!
I came in to rent a space Nelly was in the front greeted me right away. She helped me find what I needed. So nice and friendly. Great customer service would definitely recommend this place.
After severe flooding during Harvey in Houston, I decided to move to CA. After 3 weeks and Irma, still no containers available and move date to CA is postponed. Public storage reservation at this location was moved 3 times without penalty. Ron is a very kind, understanding, sympathetic man who offered every help he can to make life easier. Ron is the MAN!
Ron was undoubtably one of the best customer service reps I have ever dealt with!! Thank you Public Storage.
I was in a tough spot and another storage location was way too expensive - so I made a last minute reservation here. When I got in Ron helped me and he was delightful. He was super informative and dealt with me in my anxious state. He really made my day. Everyday I've seen him since he always greets me and answers my thousand questions. Even if this place does have shorter hours - the customer service from Ron and Nelly have been awesome and makes it worth it.
The guy who manages the place is beyond stiff and not the most.helpful. super unfriendly and not so responsive. Yikesssss
I have used Public Storage for years. This facility is clean- temperature controlled (a must) and hassle free. Ron is the bomb! He is very helpful, friendly, and efficient! Great customer service-
Cleanest facility. Nicest property manager!
The storage is clean, accessible and in great location! All the staffs, especially Ron, the branch manager, are accommodating and knowledgeable enough to guide and suggest the right storage. Thank you all!
Great price, great location, superb staff. The manager called to greet me and setup a time for me to come in and get all the paperwork handled so that my move went smoothly. It was effortless and the facility was clean and temperature controlled.
Superb location. Safe and convenient. Ron was a big help.
Moved into town today and went straight to the storage facility. Ron helped me out and was great, he was informative and over-all a pleasure to talk to. Would recommend to a friend.
I moved my things into a 5X5 storage unit about two weeks ago. Ron helped get acquainted with the rules and how everything worked. It was quick and fast. No complications. The unit is secure, clean, and has a controlled climate which I need for my koto. Thank you for you help !
Newer, climate-controlled, well-maintained, drive-up access, friendly, helpful recommendations, accommodating. Expanded hours recently improved access to the facility and available services .
Ron got me get settled in and was extremely helpful. Definitely recommend Public Storage
Very clean location. Service was great...quick and easy. Online check in worked perfectly. Entire set up took only about 10 mins. Thanks Char!
Great place to store your stuff without a hassle; Char at the front desk is such a sweetheart and a great employee! Helped me and my boyfriend get a storage unit very quickly and helped with everything we needed.
Ron's straight to the point, helpful, and very friendly with helping me move my stuff with a couple hours notice!
Ron is really great. Always very helpful and kind. Moving and storing things can sometimes create a lot of stress. Talking to Ron always makes the process better.
This is a great Property of Public Storage. Very secured property.It much more safe than others.Climate controlled. Staff is great. I Ron goes out of his way to help all your needs,especially your in a pinch. Great guy full of wisdom.
Ron was very polite an helpful
Ron was great! I just moved across the country and needed a place to store some of my extra things. Ron got me squared away even when it was close to closing. Glad to be using Public Storage to house my things.
Clean and climate controlled, with super helpful, friendly and professional staff. Ron is great!
I must say we had excellent experience at the Public Storage on 12510 Raymer St. We would like to thank staff member Natalie who gave us a warm greeting and overall very helpful in deciding on a right storage unit for us. She was very professional and gave us a positive image of the storage facility. This storage facility has climate control, elevator and overall very clean. We will highly recommend this property.
Natalie was awesome!! Easy to work with!! She the best..
Very good service, nice clean facility. Ron; the facility manager is professional and provides excellent service.
Checked out the property on Saturday. Ron was very helpful... fun and friendly. He advised me on the right size unit and told me how many boxes and other moving supplies i would need. Thank you Ron.
Ron, the manager of this Public Storage is fantastic! Friendly, helpful and efficient and what's more, he goes out of his way to help. 5 stars for Ron!!!
Just signed up - super helpful so far. Facility is clean and Ron was great!
The location is perfect! Easy access from the freeway. The service is nice although the use of trolley is limited until 6:00 PM. The storage itself is clean and in order. I will recommend this storage facility to anybody in need of it's service. Good job Ron!!!!You're dependable!
Ruby helped us very well she was very kind and with the customer service and everyhing
Absolutely Stellar service and assistance!!! Ruby
Alejandra was amazing, quickest move in ever!! I highly recommend this place! Very clean and great customer service!!
Great customer service, Alejrandra was a great help today!
First time ever getting a storage and Ron was a great help! He was super nice and made me feel completely welcomed! His assistance is greatly appreciated! (:
I'm 69 years old and this is the first time ever storing my private belongings anywhere. I have always felt that my property was safe only in my possession. The storage is clean and well protected..., Safe!!! I was first met by Renee who was exceptional and help me tremendously in making the ultimate decision that this inside facility was indeed so much better than an outside storage. Since that time April 1st., 2015, I have not seen her. However, I've had the privilege of meeting two other Beautiful employees , Alejandra and Ruby who are not only Exceptional, but Smart, genuinely sensitive and possess the ability to listen before offering positive solutions on how best to store valuables. Alejandra has helped me with personal issues : my iPhone and iPad and Ruby not only helped me with my iPhone, but gave me some M & M chocolates to keep me from passing out due I had not ate any food. I've had the honor of watching both Alejandra and Ruby help other customers on when I come. They are genuinely kind and always possess that Natural Smile when greeting and helping people. From 1977 to 2013 I worked in three huge hospitals here in Los Angeles as a radiology Tech, worked with a lot of people and x-rayed even more and these three Ladies, Alejandra, Ruby and Renee are Unique!!! Every time I come here and see them I know my day is brighter. I am just one person and my opinion may not matter much, but one can never say enough about good people. dealing directly with the public is a serious nightmare and this is where good people make a business successful. I would strongly recommend this particular storage to the world! Wow, Willie Newson Jr
Alejandra is exceptional. she genuinely listens and has helped me make the proper decision in how to store my belongings as we as helped me make some private decisions. She is unconditionally sensitive expresses the safety of your establishment while our personal property is in their care. I've watched her with other customers and how she handles different types of situations. I was overwhelmingly amazed and felt that my valueables were in the right place! I've been here since April 1st and my decision from day one has been literally reinforced on a daily bases. I am 69 years old and this is the very first time I have ever allowed my possessions to be out of my sight, control or passion for an reason. I've worked in three big Hospitals from 1977 to 2013 taking X-Rays from Beverly Hills to East Los Angeles and have never meet anyone as unique as Alejandre! I am fortunate to just be in her Company! No matter wher I lived in Los Angeles, your establishment would be the only place I would store my property! I strongly recommend your fecility to anyone who appreciates their property. Employees are the ones who really make a huge difference in how we value a business. I cannot say enough... Willie Newson
Thanks to Ruby me and my sister found a place to store our house hold goods. Easy and friendly staff.
The manager has a sense of urgency about he's building... He understand and collaborate well with he's customer's. An excellent manager must first be a good listener, problem solver and a tentative to his building and never forget he's customers needs ...customers coming there on an emergency, life changing status...just simply to many things in the home or due to the economy, but the building manager support he building and staff to accommodate the customers. I have never seen him on an off day... every time I come he's right there big smile cleaning the windows making sure everything is perfect and clean. He is great access to the company its nice to know customer service still exists. In he's on voice he state we care about your business! Thanks Marsha
Ruby you are nice and easy to talk to. Great facility, nice and clean.
Alejandra is so helpful. Came in not knowing what I needed but she helped me out and gave me tips as to how to maximize my space. I recommend this facility
Climate controlled! Alejandra is by far the friendliest one ever that public storage has sent. Been here for years and she's been awesome. Facility is clean and great!
I had a great experience with this facility, especially Ron who helped me at every step of the way and was very nice and patient because believe me, I needed a lot of help!
Alexandra is a very helpful young lady. She is very friendly and what anyone would ask for as far as customer service. She answers any questions you nay have and will to out of her way to help you out. I recommend this facility clean and climate controlled. Come here
Alejandra is super nice always friendly. She's always helpful and answers all my questions . great customer service here at this property i really recomend ALL of you to come and store here. you wont regret it. Seeing that friendly smile is always good.
One name, RON....made my visit the BEST iv'e had in a very long time with his easy going personality and wonderful personalized service!!!!!...Cares about the clients and makes sure everyone is safe and he is prompt to the millisecond on opening the office!!!!! A+++++++++++++++++++
Friendly customer service! Clean facilities. First time renting a storage unit in a very long time and Alejandra made the experience super smooth and easy showing me multiple units so I could pick the right one.
I recommend this public storage location. Alondra was a lot of help and I thank her for the information she has given me.
Alejandra was very pleasant and helpful
Alejandra was amazing, so helpful with our load in to our unit on 7/13. Made the process much easier.
Really good customer service by alejandra. She's really helpful and friendly. She's always smiling and helping everyone out
Amazing costumer service! Very friendly and knowledgeable. Alexandra and Ron made the whole registration process super easy. I wish all of the Public Storages would have a well trained and friendly staff like Mr. Ron & Alexandra.
Alejandra was very helpful and sweet. I recommend her when thinking about storing at this facility. Very clean facility. She goes out of her way to explain and show you the facility and why you should store here.
Alejandra was very helpful with my unit today. She was really kind and explained everything to me. She answered all my questions. I really recommend this facility it is climate controlled and very clean.
Alejandra was very helpful, outstanding service!
Alejandra is very kind. I felt so comfortable through the entire process with her. she answered all my questions. She helped me get the right size and gave me some helpful tips as for storing my goods.
this place is amazing i love ruby and ron and his attitude. i will def will be coming back here and rent. i will tell all my friends to come and rent here. i will use u guys later def. see u guys later
LOVE THIS PLACE! This place has an outstanding customer sevice. Alejandra was very helpful and explaind evry thing i needed to know all about my lot. I'am thinking of having my things here for a very long time.
Been at this location since August 2014. My storage is inside in an air conditioned facility . The staff is friendly and helpful especially Ron Holt! I would definitely refer my friends here!
Renee and claudia have excellent Customer service. Theyre very helpful and professional.
Claudia helped out. She was very nice and made the process very comfortable. Raquetta also helped me at this location and at another location. She was also very nice.
This was my first time renting a storage, didn't know much but the employee Renee helped me very much. She is so nice and easy to talk to. Other places have people who don't really care, but she did. I would rent here again.
Claudia and renee were great. thank you for your service ladies
We received great customer service by Claudia
Claudia help me a lot to get infomation and how works the storage and recoment the storege
The facility has air-conditioning, elevators and always clean. You need a password just to get in the gate and another one the elevator so you know its safe. Outstanding customer service Rene thank you. You were kind and very helpful. Keep up the great work.
Renee at Public Storage on Raymer is such an amazing woman! So helpful and sweet, she took me to look at 2 different unit sizes to just look to see which one would be better for my storage needs. The location is clean and very safe. Wish there was a dumpster on site but thats a minor issue. Very secure with all the codes you need to enter the facility. I would recommend this location to anyone. Ive been at this location for almost 2 years.
This place is awesome! Claudia martinez is a very helpful employee.
I've been at this storage for over five months now. The staff are great, friendly and very helpful. I love Renee and also the manager whose name I forgot. I wouldn't hesitate to recommend this place to my family and friends.Renee you rock!
Visit, the place today and it was great. I was feeling overwhelmed with my move and getting a unit. I was all over the place but lucky I found Claudia and she was very helpful. She gave me plenty of options. She definitely knows how to help a customer out. great attitude!
I just switched from my storage in long beach to north hollywood. I am very pleased with my experience. Renee and Claudia have gone out of there way to make my feel welcome. They are both Very friendly, competent, informative and offered stellar costumer service with a smile. Even when I was a dick. I feel very confident and the move. 5 *****
The facility is clean and I feel comfortable there, regardless as to the time of day. My units price and location is amazing and I have to make a big shout out to the manager, Renee. Renee, You are amazing at your job and I'm glad to have met you. Looking forward to seeing you when I visit my storage unit :).
This is the place to be. This storage has the best deal. The hours are reasonable. I feel that my stuffs are in good hands. Joel the manager was nice and polite. He answered all the questions that I have in mind. I also give 5 stars because the place was clean. I think that's probably all you can ask out of a storage place.
Great staff! Very helpful and friendly
The lady that helped us was great very informative and excellent customer service adviced us of what we needed and why her name is Renne ask for her when you go she is excellent
Joel, the manager of Raymar St Public Storage saved my day. It was 4:45PM and the last appointment for new storage intake should have been 4:30PM, but he attended to me and got me the storage I needed so I could move that day. Thank you Joel!
The staff Claudia and Raquetta were great They helped me in the past with some issues i had. I recommend this place to anyone looking for storage
The employee in this location name Renee is wonderful ,she is a big help when we put our furniture a in Raymer St ,Van Nuys CA91605 ,she does excellent job of helping customers me and my Husband is very thankful with her accommodation .thank you Renee
As a so called valued customer I was with this Public storage for over 5 years and another 5 years in New Jersey. I will NEVER use their facilities again and recommend no else to.This is a greedy, lying corporation who shows little regard to it's long term customers. We were paying more for our unit than what they advertise on line or by calling them direct and when you call them about it they LIE to you. They raise their rates 2 to 3 times a year by $50-$115.00 a month and never bother to give you any notice ahead of time. Can you get that kind of raise from your job, I can't. The facility is filthy and the help leave any time they want to and you have to wait for them in order to pay your bill or unlock a dolly. We have found a state of the art facility in a much better neighborhood with the use of a FREE moving truck,free coffee,Wi-Fi,conference room, water coolers, play room for children ad 3 dollies per building entrance, 2-3 people are always their plus the owner and all this for HALF THE PRICE. Public storage lures you in and then literally takes all you've got. Don't go near them, FYI they just announced an increase of $12.2 million this year as compared to 2013 and guess who gave it to them.
Cannot say enough nice things about this location and the employees that work there!!! Renee was absolutely amazing!! She was incredibly informative and kind. This is the first time I have rented a storage space and was a bit nervous. Renee assured me all along the way that I was making the right decision about size, location, etc. I would recommend this location to anyone! Thank you again Renee!
I came to this public storage thinking about renting space Renee explained in detail everything I needed to know about renting a space she also explained why it is important to buy boxes and other supplies to help keep my property damage free she has an amazing customer service very friendly always with a smile on her face made me feel very welcome I will definitely tell everyone about this location and about the amazing customer service I received from Renee.
Rented at Whitsett location and came to purchase merchandise at the Raymer location and found Renee and that was helpful and very knowledgeable .she knew exactly what I needed ..and made sure I had everything for my situation
We finished our rental with great satisfaction. The facility is new, good lights, parking is not a problem, and always clean . The personnel in the office headed by Joel is so professional. Joel, Renee and Nestor were friendly and offered good service. If my family will rent storage once again, we will go back to the same place.
I came to this location with a friend of mine almost to close looking to rent a storage. Renee was there helping us out and she was very friendly and awesome help. She got us the space we were looking for. We felt bad we got there so late, but she was very happy to help us. this place has awesome location and awesome employee like Renee
Professional in helping me when I purchased merchandise. Joel and Renee were very helpful.
Loved my experience with the best customer service from renee and joel..Thank u guys
I met Nestor and Joel a few days before checking in. I was impressed with their warm welcoming and their general enthusiasm. I booked online and then a coupe of days later Joel checked me in. This was a big move for me and everything went perfectly.
Well equipped, clean and great staff - Joel
The storage units are well-lit and very clean. Nestor, the associate that was helping us, was very friendly. He answered all our questions and was knowledgeable about the storage spaces. He was also patient with us because this was our first time ever looking to rent a storage unit. We are happy customers!