Public Storage Self-Storage Units at 1702 S San Pedro Street, Los Angeles, CA

Dino and the staff were great, the place was super clean, great security, and easy to get in and out Very close to the freeway

Will and Dino will take care of you- great customer service!!!

Jonathan was great he made sure our stuff was put in excellent person thank you so much bro

Today I experienced the most professional and caring service in my entire life. I needed to be out of my apartment by tomorrow morning. I arrived at public storage 30 minutes before closing. Johnathan went above and beyond to make sure I was able to load everything into my storage and stayed extra late just to help me out. I was having such a horrible day but just a little act of kindness from him turned my day around! Thank you so much!!

The manager of the store was amazing I went over time and he was getting off and he did everything to help me and my family if not I would lost a my stuff

He help me out a lot thank you guys

Jonathan me ayudo. Muy amablle

The employees are very helpful and help to make the process go smoothly!!

Jonathan and Patty helped me get my space and app all set up!! Thank you so much!!!

Jonathan was amazingly helpful and patty has always been wonderful with me. Thank you, Dawn

I wanted to take a moment to express my sincere gratitude for the exceptional customer service patty and issac provided during our recent experience at Public Storage. Your attention to detail, patience, and willingness to go the extra mile truly made a difference. It's rare to come across such dedicated professionals who genuinely care about their customers. Thank you for making our storage journey smooth and pleasant. Your efforts have not gone unnoticed and are greatly appreciated.

Jonathan was a great help! Thanks a bunch.

Manager Dazia and Araceli are great and has good customer service, really enjoyed our conversation

Manny is the best! He gave a seamless customer experience from viewing different options, choosing the storage, and booking one for me.

Antoinette was very helpful and helped me with my unit!

Cynthia provides excellent customer service.

Muy bueno dazia

Miss Dazia always has such a great attitude and is always so welcoming every time I go in to make a payment (:

Cynthia is amazing

Dazia is awesome. Thank you for all the help

Cynthia

Cynthia is excelente

Cynthia gave great service , very patient and friendly.

Excellent service by Cynthia. She is very nice , friendly and helpful. Thank you Cynthia. I am recommending this facility

Cynthia

Sintia me dio un buen servisio

Paid 50 bucks for the storage then I left late qnd was charged 50 for leaving late and locked out with my access code idk too much drama

I stopped by and Cynthia helped me . She was beyond friendly and helpful. It was really easy renting a space and being able to open the gate from my phone is awesome. Thanks a bunch Cynthia, you're amazing.

I would suggest not to rent here, the prices increase way too much and way too often and besides this place smells so bad, ive seen very sketchy people here often and the elevator is so slow. I hate that i had to walk to the office to unlock a cart. It was just too many downsides to renting here that i had to move out. I called several times to see why my price rate kept increasing and they NEVER gave me a proper answer they just said someone will reach out by email and help you within 24 hours. Its just a no for me. I would recommend people to look else where.

Cynthia dio servicio excellente. Me gustó rentar con ella. El local es perfecto y los banos están limpios

Fue un servicio exelente

Cynthia helped me with the app, excellente service

Cynthia and Manuel are fantastic !!! Gime them a raise

cynthia y manny excellente

Jesus was WONDERFUL!!!! As well as Cynthia!!!!!!❤️❤️❤️❤️❤️❤️😁😁😁🤩🤩🤩🥳🥳🥳

Cynthia

Manny and Araceli are the best!

Cynthia,Good service for me. Thank you.

Cynthia and Manny are great workers. Facility is nice and clean

Cynthia is awesome

Cynthia is so nice and friendly.

Exelente servicio de cynthia muy amable

Cynthia is amazing , she gives excellent service . The bathroom is always clean and the push carts are always available.

Cynthia is excellent

Great service from the people at the office ! Cynthia , marcus and isaac . No complaints !! They were very helpful and friendly

Good business

One of the very few places that actually answers their phones. I called to ask about their rates; just basic information to see if they were a good fit. Their employee, a Mr. Luna, answered my questions and then some. He was very friendly and didn’t make me feel like an inconvenience. It really meant a lot to me, and it’s so good to see that customer service isn’t completely dead.

Me ayudo muy amablemente, encantada.

It's public storage

Cynthia is great at her job , very friendly and she has a welcoming tone.

Cynthia y Manny me ayudaron mucho. Gracias

Cynthia and Manny provide great customer service, very friendly and professional

Good place to rent, managers are nice, place is clean and parking is always available. No complaints.

Cynthia da buen servicio. Excelente

Ok

Cynthia is great

This is not a good company to do business with .

Cynthia always gives great customer service. Vance is always so helpful

Cynthia and Vance are amazing. Great workers

It's out the way there are no people living in the facility and it's clean

Marcus was excellent and very attentive in helping me find an appropriate storage unit for my needs! Would give 10 stars if i could

I have had a pleasant experience with Marcus. He is always very helpful and polite whenever I do see him at the storage. Great service and is always very respectful.

Found this service through the website with promotional offers. Vance is an energetic guy and helps us get things done.

The customer service was poor . My storage was broke into I believe this was management master key insurance cannot recover my belongings I will be taking this matter to court ! My parents are not here I had things I can’t never get back from the heartbreak of memories I’m very disappointed is this matter. Ps:When I told the workers my storage was broke into they continued they’re conversation on the phone like I was invincible very rude!

The service at this public storage is great, Cynthia and Vincent are always really helpful and friendly. All the staff is really good at answering all your questions and they do so in an amiable manner. The area is really convenient for me and they have several unit sizes from which you can chose. I rented two units and so far no problems for me. I highly recommend this location for all your storage needs.

Cynthia is awesome, great service

Vance and Cynthia were great! Very friendly service

Good storage place but a bit high on the price and the units have a wood interior. I prefer a all metal unit looks cleaner and easy to see what’s inside

Cynthia es excelente,

Cynthia es excellente

Im happy I’m moved my belongings a year ago knowing it’s in a safe place that’s clean and in the hands in friendly workers.One in particular named Cynthia Vance she’s makes sure my belongings are in good hands.

Great service. One staff named Cynthia is a great help to my mom she’s a very kind and helpful person

Went here for some help and Cynthia was awesome! I went to the office to ask her some questions a second time with someone named Vance present and they were both so nice. Answered every little question I had.

Cynthia is great , always happy and helpful

Great location, Cynthia is awesome , we even have the same last name

Came in to see the property so I can see if it was worth the price, I got helped by a girl named Cynthia. Not only is she knowledgeable but she really hooked me up with great prices and sizes of units. Thank you for making my move out of my exs apartment so damn easy!

In terms of safety, public storage is top tier for sure and this specific location has shown nothing but professionalism whilst making it feel like your speaking to a friend when talking to their staff. Cynthia and Vance in particular are great and friendly workers!

Cynthia has great customer service

Sheyla was very helpful. Very informative

Sheyla was so helpful, can’t believe she just stared working here she’s really great. Great team; thank you

Great service and location

Exelente

Vance is extremely helpful

Vance thank you great customer service

Vance it's great great guy always is happy always happy to help great actitud I hope he work here for long time

Vance has good service

Vance Thank you for helping me download the ps mobile App Great service

It’s 2022 and we need a new review. So far since the last few years I’ve had 2 storages here and I’ve been completely satisfied. I just went there this past week and spoke to a lovely young lady by the name of Sheyla M. She’s quite new but we’ll trained. Very cool very calm and easygoing and very helpful. Made my trip over there an in and out situation. The place is still kept clean even the bathroom was very clean. Standard have absolutely been kept good. Good job in helping me get settled in again. Thank you Sheyla! Doing well in my eyes and I do appreciate your help.

I had a very rough moving experience with my movers but Cynthia really changed things around for me when I got there. She was very helpful, patient, kind, and all around a calming spirit. Thank you so much for making the process at your facility go smoothly for me. I had to change units to upgrade to a bigger unit and she was very knowledgeable during that process.

Nice and clean place, was here with a friend.

Secured parking and right of the freeway.

It gets the job done. The people at the front are very nice. They close for lunch.

Cynthia y vance son muy buenos en su trabajo. Siempre me gusta venir ala tienda . gracias

Excellent, Give Araceli a Raise <3

Cynthia is execellent

Been renting storage unit here for more than 2 years. After having my unit broken into I started paying more attention to the security flaws this location sufferes from. Went back to my unit today and people are still living in the units. Urine on the hallways, restrooms always occupied by homeless people doing who knows what in there. I received a call from a district manager couldnt answer so I called back. Number given is non-functional. I do must say though that the young man in front desk is SUPER helpful and nice but Im sure theres only so much he can do. Thank you for taking the time to reading this. I mean all this with the utmost respect. ***Update: Spoke to DM and she was kind enough to re-assure me they (PS) was looking into the situation with people living out of their units. Which, should help with the other sanitary issues.

Cynthia and Julie are friendly and helpful.

Great service. Friendly people

Great service by Cynthia and Julie.

Public Storage staff 1702 S. San Pedro St Los Angeles California: Julie, Ilse, Cynthia, and Vance are wonderful to due business with.

Cynthia is great

Do not rent here. The units are poorly maintained for security. I rented at this facility for a few months during which it was broken into and looted. It appears my unit was targeted and when I reported the theft to management I didn’t receive an apology and their only response was “it happens.” This also seems to happen regularly as others told me of similar experiences. Upon closer inspection of the building the emergency exit door doesn’t even properly close to the outside street and anyone can walk in. The manager won’t even return my phone calls to file the police report for insurance claims which makes me suspicious about how much they are willing to help to resolve such a serious issue.

Temizlik görevlisi dışında çalışan görmedim. Tamamen uzaktan çalışma ile idare ediliyor. Fiyatlar iyi.

the service is good enough to say that they will be able to remind you of your dues to avoid penalties on the monthly payment & the staff are so friendly & easy to be asking things & would really attend to their clients well. the only thing i dont like it here is when youre inside the floor where your storage is that the lights will be timed every 15 or 30 mins if im not mistaken and you have to go back to the area where the lights has sensor & its near the elevators where & its not always a good thing when youre not so familiar as you get lost & sometimes the lights just dont go on when you get to where at times & you have to do it over & over while doing so leaving your storage open where its not comfortable to even leave it as is while looking for that sensor to get the lights on back again.. & also hard to handle the dolly sometimes where the wheels on the front dont turn as it wouldve been easy to navigate but then again its only probably not easy for me & those not used to using it other than that there is none really of an issue to ssy you'll be good enough to trust that whatever you had inside there is safe & until you come back its still gonna be as is when you last left it nothing taken nothing missing.. though they also have a policy that prices will just change and obligated to pay each month for the insurance.

Great facility

Buen servicio

Amazing service thank you Vance and Cynthia

Cynthia is great. She helped me with my online payments.

Totally Unfriendly Staff.

I'm not really a fan of storing my things in other places due to how crazy the world is right now, but the girl with the strong friendly presence from there (Cynthia I think) made me feel so safe to store there. I've been wanting to find a safe place. I think i found it after searching for weeks. Regardless thank you public storage and you should give her credit for her hard work

Great customer service

Cynthia is great

Slow elevators, dirty place....trick you on the price outside of this its a great place

Cynthia is amazing

Cynthia and andrew are great!!!! Always enjoy seeing them when i make my payment.

Cynthia and andrew are the nicest employees at public storage. I've been renting here for years and the girls are always nice and helpful. The property is clean.

Don't let those inside who are Locked Out,from Unpaid Rent,standing in the Midst,hoping to sneak on the elevator with you.If they break into something,u are that Dumb Accomplice.Use another elevator,away from these Sneaky Kickouts

Eh

While hit hard by this on going pandemic.. I was worried i would lose all my property .. But thank God for the property manager Cynthia .. Who showed me the unit and assured me they would work with me.. I thank God for this Public Storage that was able to help me save my things by working with me ..

My brother G Jenkins has a storage here n the powers that be have rainded down on him like crazy but in the midst of it all i can truly say that the staff n in perticular the property manager shut up Cynthia have been amazing and helping to navigate through this very very tough time not only hasn't been a blessing doing business but it is something that is almost out of body and are rewarding that these people go out of their way to help in the ways that they do and he and I and the rest of our family is particularly grateful thank you

Cynthia and Andrew greeted me when I came in answered all my questions and help me with all my concerns gave great customer service

elevators were broke the lady was rude we waited 3 hours they they never came to fix the elwvators my stuff stood outsude i was robbed

Very pleased with their services, customer services are excellent. Always friendly staff eager to help in every way. I am so satisfied with my services their, very knowledgeable, always doing an superb, excellent job. 🤗🤗

A worker heavy set Hispanic girl has bad costumer service

Muy bien

Johnny was a huge help dealing with my companies move out of our storage unit. Really nice, very helpful and answered every question I had. He definitely goes above and beyond when it comes to customer service. Thank you Johnny! - Adam

Vance was great and quick

Friendly staff and clean storage.

Great service from Vance! I was able to get in and out quickly and secure a unit that works for me. I’m very happy with my experience!

Extremely grateful for their customer service. Was helped by Anthony today!! You are awesome; thanks for helping me with everything.

Buen servicio

MANAGER CYNTHIA WAS VERY COURTEOUS, KNOWLEDGEABLE AND FRIENDLY. HAS AWESOME CUSTOMER SERVICE SKILLS. SHE DESERVES A RAISE.

Cynthia, thank you! If guys need to rent a space, ask for Cynthia! :)

Thank You Cynthia for your great customer service! :)

Huh

cynthia is great

Cynthia and vance are great

Cynthia was really nice and helpful. The place is clean and the location is perfect. I will tell everyone that needs storage

Cynthia and eva are great.

Dominick and Cynthia are very helpful. I love making my payments when they are working because they are kind and friendly

Cynthia and Dominck are very nice and friendly . The place is very clean and I feel good about leaving my things here

New paint on the building e en the school kids from the school directly across the street like looking at the building.

INFESTED WITH RATS and bumms nasty place

The front of it was well lit at night

Cynthia y dominik son los mejores gracias

Super easy and quick process. Dominick explained everything and was helpful !

When I needed them they were there

Dominic is so professional on his stuff !!!!

this storage was good for me. especially Dominick who is working here was helping me out so good. thank you~

Was robbed have to make a report on what's missing. They did let me know the lock had been taken away by the villans

Cynthia was very nice an very helpful an friendly. Took time to show us the stores sn got us a very good deal an dominke is so cute

Cynthia y Dominic son excelente. Explican bien todo y buen servicio.

Great customer service

Cynthia es muy amable y da buen servicio

Horrible customer service. No one smiles here. Everyone seems on the edge. The friendliest person is the Manager who needs to hire more customer reps with her personality. Won't use this location again.

Pésimo lugar fui a pedir precio por los espacios y me dijeron que el precio cambia todos los dias

Maria and Andrew are very helpful wonderful customer service would recommend this place

what will be rental price for a 5x5 and 10x10 ft2 unit?

Nice

Asia was very informational with my reservation and was so nice and sweet!

Jasmine was so polite and helpful. This was our first storage and we weren't really too sure how to go about it. She made the process so smooth for us. Definitely would recommend this location.

This place is wonderful. They are kind professional and go beyond treating people like numbers. I was helped my Anthony (or Andrew) and Steven and couldn't thank them more for their assistance!

Cynthia da buen servicio. Muy amable ella siempre me ayuda

Maria gave me an excellent customer service when I was there, recommend to go to her if u need any assistance.

Is clean seems to be safe Considering is still close to you know what

Me gusto el servicio april

April did a wonderful job easing my storage rental process.

Jasmine is a kind lady and gives great costumer survice.

Wow. What can I say? Stefany was on loan to this facility for a day and was instrumental and making my move in smooth and simple. She had a great smile, good energy and was not with all the attitude. So grateful to her. Hope I don't have to follow her to her main location to get this high level of customer service. Well, we will wait and see. Nick and Andre

Jasmine was AMAZING! Thanks for your excellent service. :)

Asia and Jeffrey has great customer service very informative and very professional

Muy limpio y buen servicio

Sorry

A Big Thank you To Maria, i was in need of some moving boxes an maria was a great help, i highly recommend anyone looking for boxes or storage as for Maria, very respectful, an explains everything very well .

Cynthia is great at her job. She's friendly and professional

G ood

Property manager was very nice and helpful. Property is very nice and clean.

amazing facility and great prices! thanks!

People take ur stuff and they don't investigate they careless

Cynthia is very friendly and nice. The place is clean and easy to access. Would recommend to everyone

Athena is so nice set us up with a great unit. But it’s only a couple of people working there and sometimes the office will be empty for awhile.

Everyone was super helpful and kind here... but especially appreciated Athea. She was so on top of things and looked out for when I needed help... just a really great person you can tell. Thanks to the staff here for making moving stuff around a whole lot easier!

Athea is great and helpful, service is good.

Cynthia is amazing, great service

Came into the office with my friend and cynthia and Andrew were amazing help answered all my questions they were very helpful

Cynthia was amazing at helping my boyfriend and I find a space. She really took the time to listen and she recommended the best to make sure our items are secure. This is our first time renting and Cynthia made sure it was easy .

Michael and Cynthia are great! My friend rents a storage unit there and we have always experienced great service.

Cynthia is an amazing worker . I always enjoy making my payment with her because she gives great customer service.

Really nice stuffs! Patient and helpful! Five stars for Reneisha and Diana

Just got a storage unit for the first time thanks to Cynthia. It was super easy and the space is really clean - amazing service and very smooth process!

Cynthia helps me great. Great locations. ^^

Rat infested!!

Be very very CAREFUL. Receptionist lies and WILL CHEAT YOU. Signed up online. Made to come in a week early for an 'INTERVIEW'.. a scam to shorten your term. Started moving in on our date pre-booked online and found space was too small. Public Storage staff said they could not change space, had to cancel online $1 for first month special and charged a LOADED rate. DID NOT HONOR online rate. LIARS AND CHEATS. $5K MAX items in storage - OK if you are HOMELESS! Staff LIE and CHEAT. Predatory practices. I WOULD NOT trust the staff at THIS FACILITY.

Kelsey and Cynthia were awesome so awesome they wrote there own review ahahah

Once upon Arrival Kelsey was awesome in assisting me and showing 3 different units!! Facility is clean and legit!!! Also had sime friends that had used this storage and easy access and clean units!! Thanks Kelsey for the awesome customer service

Robert

Great space, great price, excellent service. Cynthia helped me, showed me the space and made all the best recommendations for packing. She is the absolute best! I would give her 10 stars if I could. She has given me peace of mind in this process and made me feel very secure. She was courteous, professional, honest and highly efficient. Thank you, Cynthia and Public Storage!

Cynthia was amazing! She helped us with getting a storage unit and went above and beyond to make sure that we got the right unit size. I definitely recommend this storage location, and I am very grateful for all Cynthia’s help today!

Cynthia and kelsy are great

Kelsey & cyntia was a Great help for finding my storage unit and very nice and respectful...great help 5 Starr..

Elevator always broken, facility always dirty, very nasty part of town.

I called to get prices & they left me on the line till i had to hang up & drive to the location, then i get there & the place is closed. I tryd calling again & couldent get no one on the phone. I gave up * went to the PUBLIC STORAGE ON ALAMEDA & FLORENCE & got me good service & a unit !

Cynthia and kelsey were a pleasure! Thank you

Cynthia Anderson Kelsy are avery friendly. I made my payment and the were helpful

Even though it’s indoor there are spider webs everywhere❗️And the guy I spoke with is more of a shady sales person than a customer service rep. STORQUEST IS CHEAPER AND SUPER CLEAN❗️

Cynthia provides excellent service. She's always nice and professional. Public storage needs more employees like her

Qué precios tienes

I love Raelyce's beyond expectation customer service. We need more people like her. She has my 5 ☆s rating....

Cynthia helped me find the perfect size she is great

I see the public storage have wonderful staff. Thank you Cynthia Torres!!!

Cynthia was very nice. I needed storage anf she was patient and listen to what i had and found the perfect fit for my stuff. Thank you cynthia for all your help.

Friendly staff

Was looking for storage and Cynthia helped me find a space at a great price. She even offered an amazing deal for the first month. She helped me find a size perfect for my stuff and had a great deal on boxes. Cynthia is nice and friendly.

I was at location 1702 South San Pedro and was serviced by two very professional and kind Managers named Robert and Cynthia. They were such a great help for me. I needed a closer location to my city and they were quick in providing information and helping me to get everything done with a smile. Great crew. They deserve raises.

The staff there is very friendly. Robert was willing to even end his lunch early to help me out on the spot. If you want great customer service with your storage I would recommend them.

Katherine y Yvette me ayudaron hoy, muy amables

I have been storing with public storage for a long time and I really enjoy making my payment with Cynthia. She is very nice and friendly and always helps me when I need to access my space.

Friendly and fast service with Danielle. She was very patient and answered any and all questions I had. Would recommend.

Cynthia and Robert are so nice. Went to make a payment and they are friendly and informative

Muy buen servicio y muy linda la señorita que nos atiende Cynthia gracias un servicio bueno y rápido !!

Cool

Dirty, expensive, horrible staff. Lots of people live in their storages.

I had the pleasure of Cynthia helping me out this morning. Even though my original storage unit was taken she was able to locate me another and made my move transition a smooth one!

Came in during office hours and staff was available and friendly. Reasonable and simple entry process. Everything is simple, the way it should be... I’ve got no complaints 👌🏾

costly and lie about prices

Cynthia was a completely helpful person I’m so happy that I come to this storage place got my self one and I’m walking out happy

Great customer service. The lady that helped was very nice and answered all my questions.

Raelyce, is awesome. She helped me understand the fees associated with my account. She was very friendly.

Antionette and Susan did a great job helping us move.

Cynthia and Carla were great ! They were really professional and helped me with my move in .Very clean property .

Good service evething was good thank you Noemi y Cinthia

Came to make a payment and cynthia helped me. She is very friendly and polite

Good

Their stupid elevators are never working!!!

Cynthia/Star was very helpful all throughout the process of getting my storage unit, she explained everything perfectly to me so that I left with no questions and confidence that I was making a good decision with where i was putting my stuff while i was transitioning through housing !

Excelente atención de Cynthia..

All facilities and service was good IN the office. But when I called them, the staff(Thur morning) was so super rude. She just hung up the call while I was talking and did not pick it up again. I made two more calls later and she kept giving a blunt reply. She could not find out my rent info with my first, last name and phone number. She could find it only with the unit# which is not so convenience. Also, she kept asking me if I was calling another location again and again. When I asked an email with a receipt, She told me she is not able to send it and I should come again at the office if I want it. She was so irresponsible. At the end, when I said thank you, she hung up without saying anything. IF YOU DON’T WANT TO RUIN YOUR DAY, DON’T CALL HERE THURSDAY MORNING.

Cynthia is nice and very professional . She helped me secure my items while i’m going through a stressful time. She made it much easier for me to worry about one less thing in my life. Thank you public storage for having Cynthia there to help me

Cynthia and carla are nice . The place is clean and big. Thank girls

Muy buen serbicio sign sinthia gracias

System has been down for weeks which has the elevator and front gate system out of service. Really is that hard to get and keep this place cleaned up. This place has gone down more so, then what it already was.

Cynthia is great with customers. Thank you for your help

I need information on the sizes and prices of this storage. I spoke to Susana I was amazed at the knowledge she had and the excitement to sell a location! I am definitely coming back to get a storage and with this type of customer service I will make sure to tell my friends and family that need a storage. The way Susana took it beyond hopefully management is looking at this and give her a raise plus a pat in the back as we need more people this responsibility,respectful, and enthusiastic

Cynthia helped my with my rental. She was very helpful and nice. Place ia clean and big

cynthia and carla are friendly and nice. the property is clean and the girls always help me. thanks girls

Outstanding customer service! I highly recommend this place. All my questions were answered in the best way possible and that was all thanks to Francisco and the bushy hair guy who's name I can't spell. Francisco service was so amazing I have to give him a review. I walked in and he greeted me with a warm smile and greeting. Come to this place and ask for Francsico and the bushy hair guy you won't regret it.

carla was good at her job she’s a real boss

I walked in to ask prices with my mom and cynthia was so nice. she answered all of my and my moms questions . her service was great that we decided to rent there . thanks cynthia

Cynthia is amazing with customer service. I want to rent a space and even though the prices are a bit high for me and unfortunately I’m not renting her service was so amazing I have to give her a review. In a few months I’ll be moving and just asking around for prices. From the moment I walked it she greeted me with a warm smile and kept it the whole time. I really appreciate the attention she gave me and how much she knew about the renting business. She answered every question I had and I just might return to rent with her even though prices are a bit high. Thanks Cynthia you’re amazing.

Carla and Cynthia were a great help , super nice and helped me with the information I needed to get a storage , just not ready to move in, but when I am I’m Definitely coming back to store here !

STOLEN TV & MACBOOK - 100% an Inside job!!!!! Beware this property is stealing from its customers. In 10 days both my smart TV & hidden MacBook Air was stolen. Thankfully they were kind enough to leave me at least 1 TV (The smallest 1 out of the 2), how commendable. March 9th, I arrived to reserve a unit, was recommended storage unit B-12 (1st floor) for the size I was seeking (10x20) by the employee handling my reservation. While inspecting the unit she pointed out issues with the wall and promised that maintenance would resolve that issue and the unit on the other side was vacant. She stressed that my unit would not need to be accessed at all and continued to clarify that my items would be safe and the property has cameras. Trusting her word and the name of public storage I went through with it, big mistake. March 19th, upon opening my storage unit I immediately notice 1 of my TV’s are missing. I didn’t want to jump to conclusions so I investigated doing my best to leave as is. After be 90% confident by Tv is gone I visit the office to let them know the situation and was eventually met with the property manger who pretty much had nothing of value to say other than “That’s bizarre *head scratch*” he then told me I would have to file a police report and claim with insurance. Not till then I was informed there are NO cameras in this building and on the first floor. How convenient! Upon moving my items out it became apparent my unit was accessed via the “vacant” neighboring unit, hence the wall structure, and steps on my mattress which were propped next to the “hole”. Then to make matters worse there is a hole the size of a closed fist that was covered with TAPE on the “vacant” unit side. UNSAFE unprofessional property overall. I will never use public storage again or recommend to anyone no matter the price. I would rather pay a high amount for 10days of secure storage then step foot on that property again.

Buen servicio buen pecio gracias Noemi

Breaking locks and getting your stuff stolen and them not doing anything about it isn't right, no cameras around the units just the office. Homeless people are being more useful than the actual employees. This place is cheap for a reason.

Cynthia is so nice. She provides excellent service. I recommend this location to anyone that needs to store and wants good service.

I was looking for a storage unit and as soon as I walked in I was greeted by Carla. She was really nice and extremely helpful with information and answering all of our questions. I would highly recommend it.

I honestly love having my items here at the san pedro location in Los Angeles. I like that it looks clean everytime I come here. Cynthia always helps me with my payments and any questions that I have. She's upbeat and friendly. Great customer service :)

Cynthia was such a sweetheart, it's rare to see someone smiling at work. She explained the pricing and units to me like the pro that she is. I was shocked to find out she's only been at this location for such a short time. This location is going to thrive with her here.

Very rude guy in the office everytime I come. I think Mr. Torres is the manager's now. He has no customer service at all. He tells me I have to PAY 5 dollars for push cart ever time I so to use it.

This is a very clean storage and the customer service is amazing great storage space for good price

I opened up a storage here for all my hoarding stuff, and Cynthia helped me with everything I needed. She was polite and very friendly. Loved the service

Had an amazing experience at this location. Great customer service. Carla was jovial, welcoming and very eager to help me out. I definitely recommend this location for any of your storage needs.

The service is far beyond expectation. Francisco has been extremely helpful and he makes it so much easier for me to move in to my storage. He gives the best service and I am so happy that I choose Public Storage.

Cynthia took care of business quickly And met my Storage Needs Sincerely Carlos

Cynthia is very friendly and provides excellent customer service. Thank you for always making my visit very smooth

New management. Excellent service

another customer damaged my truck.

my car was hit

I just want to give a shout out to Paul the property manager at the public storage on san pedro street. His customer service is amazing i work across the street at the CSM buildibg i buy boxes all the time and each time im here im well taken care as a customer. I just might in the future get a storage who knows thanks paul.

Good customer service. I got helped by Carla, very helpful, knowledgeable and friendly.

I love I love it ! Excellent service! I’ve been storage shopping all week long till I walked in this place I met Paul the store manager he super awesome gave me a deal on top of deal And Carla also help me out with a lovely tour . The facility is clean and I recommend everyone I know look for some where to store to go here.

I hardly ever go into the San Pedro facility, but when I do Carla immediately greets me. She is very friendly and answers all my questions and concerns I may have regarding my payments. My boyfriend was simply amazed! We definitely recommend! Thank you Carla for your great customer service!!

I went in looking for a good and clean place, and that's exactly what I found. Carla help me and answered all the questions I had, she gave me great customer service. I highly recommend this place. I am very happy with the continued amazing service. Everytime I go in to pay my storage; I always see the same friendly faces. I feel at home, because Carla greets me everytime with a friendly smile and she remembers my name. I’m happy I chose this storage facility.

I been a customer here for about 2 years and just wanted to let the company know that Paul the property manager is amazing at his job and knows how to treat there customers and know the needs of people. If anyone needs a storage come see paul at the public storage on San Pedro street. Thanks Paul for all you do great customer service.

Came to the facility and came to check on my moms storage space and asked about downgrading the space unit, and carla was a great help!

OMG moving is so stressful but when I came to the property on San Pedro Paul the property manger made it smooth and easy thanks Paul you were amazing.

Everyone is very friendly and helpful of the storage unit. The area is clean and maintained

Great service since 2008 !

The girls there Karla and Frances were very helpful!! Thank you so much!!

Carla had a very bright, warm and inviting personality I was late and she took care of me anyway thank you for great service

5 stars for Frances and Carla who checked me in today. Carla helped me by phone with my questions. I had stored at another location three years ago, so there was some doubt as to whether I can still qualify for the $1 first-month new-customer promotion. Frances called some PS number to verify my eligibility and the answer was Yes! Thanks ladies.

ELEVATORS NEED SERVICE BADLY

I walked in earlier this afternoon to the facility in San Pedro with a friend looking for a unit to rent out. I'm not from LA so I was skeptical on what I could find to hold my things for a reasonable price. We were promptly addressed by a woman named Carla at the counter. She was genuine in her greeting and insisted that had there been any questions that arose that we not hesitate to ask. We had been to other facilities but seeing as this was a pretty big store we had asked if we could take a look at one of the units, hence I wasn't too sure if I was ready to rent one at this facility or even rent a unit at all. Carla was able to relate to us on a personal level and kept her explanations short and to the point. Since I'm from Alaska, I was planning on transitioning over to LA but wanted to make sure I had everything in check for myself. I also was a bit worried with what I need such as extra boxes. Carla reassured me that they happen to have boxes at a decent price as well if I happened to run into trouble needing things to make the haul of the load somewhat better. Carla was very knowledgeable, respectable, helpful, kind, genuine, and not to mention hilarious. Not only did she have us to deal with but all the while busy with answering phone calls and other customers in such a professional manner. I was highly impressed with her talent for multitasking at such a quick pace, ( A comment my friend also mentioned to me) Her customer service was pure excellence. It's very rare to find great customer service like hers where everything just flows naturally. When we were finished with our visit Carla walked us out the store with such a warm smile and ended the day with mentioning how their doors would always be open to us if there were anymore questions or interests. Thanks to Carla and her wonderful service, she's made my decision on moving to LA a quick and easy one especially on where to rent out a space and given me the influence to constantly return to the facility and to share it with many other people. Thanks Carla so much, you're awesome :)

I came in to public storage to make a payment and just want to give a shout out to the property manager Paul for giving great customer service he knows how to treat people and give the attention needed.

I now been storing here 1 month and when I did my rental it was just an okay experience. When I met Paul the property manager he has the best customer service I've seen and for my first month here I'm glad the my stuff is in great hands and that a great manager works here where I'm storing.

I walked into the store on San Pedro and was immediately greeted by Paul the property manager. What drew me to this store was the amazing reviews I read on google. So I went to inquire on spaces at this location because I'm moving to the downtown area and found out that right now is not a great time to rent due to high prices and no promos. But due to the amazing customer service that Paul provide by giving me a great tour of the property and answering all my questions. I will be storing here soon sometime this year thanks Paul we need more people like you.

Came to make payment and Cynthia was very friendy. My storge is in Montclair but Cynthia takes my payment every month and always makes me feel like im her tenant because she is always attentive and respectful. Thank you Cynthia

Cynthia and vanessa are amazing and very friendly. Love the service they provide

I arrived today to get a storage and was immediately greeted by Paul the property manager and was so helpful in showing me a right space for what I am storing and have the best Customer service and taking his time to explain everything thanks Paul I recommend the storage place.

Went to go see a storage space. Cynthia was very helpful and patient with me. She gave excellent customer service.

Very good customer service from Cynthia. She made the rental easy and I'm glad she was here to help. She is very nice and friendly

Well I came to public storage just to make a payment for a friend and was immediately greeted by Paul the property manager and with his great customer service that he provided i almost rented a space i didnt even need. But in the future if i do I will be renting at this location.

Cynthia and Vanessa were so helpful. They made my move in so easy. Thanks again girls.

Excellent service. When I came to public storage, Paul the manager, knows what customer service is. He showed me a tour of the place. Wasn't ready to rent, but with his skills.. I rented and even bought supplies there. Thanks Paul!!!

Super friendly and helpful staff. Vanessa is amazing! A real pleasure to work with. Paul is okay too. lol

Paul the mngr at public storage was a joy! His professionalism and attitude were A-1. Great employee.

Very dirty, elevators are slow, sometimes people just grab a chair and sit next to elevators start smoking for hours

Property Manager Paul has helped me feel at ease about this move in. The walk-through was fast, easy, and informative. I feel much more comfortable about renting this space and begin my pubic storage experience.

Great service, definitely happy that I decided to rent here. Paul, the manager of the storage is very helpful and is always willing to help you in any way possible.

Hey grate!! Rates and Paul was veey helpfull and easy to deal with..

So let me tell u why I rated this location 5 stars ...I was already coming in frustrated because I had gone to the location on grand and it was closed and it said it opened at 9:30 i was there at 10:30 am I have been trying to pay my monthly on line for a couple of days and was having problems so u can imagine I was already frustrated so since grand was closed I look up the nearest location which was this one ....let me tell u as soon as I walked in I was given some awesome customer service by Cynthia and as someone who works in Customer service and deal with people all day . . It's a pleasure to come across someone with the same professionalism. ....thank you

I kimberly rented a space from public storage and am very proud of the service that I receive here. Paul the property manager is amazing and very patient on helping me how to access my space put my lock on and show me how to lock it properly. It took me awhile but Paul waited for me and made sure it was locked and secured. He went above and beyond to help me with my needs and appreciate his help so much. I recommend anyone to rent at this public storage.

I've been a long time tenant with public storage and every time I have to make my payment or have a question Cynthia is always great. She's very nice and patient. Public Storage needs more workers like her .

Somewhat of a good service not all the people here are very kind with you somewhat rude

I have been a tenant for 8 years and Paul Ramirez the property manager has shown what a real manger can do as far as helping tenants. He went out of his way to refund my auto pay so I can pay a prorated amount. I appreciate all he has done for me here, and enjoyed my stay here I recommend anyone to rent if Paul Ramirez is the Manager

Paul was awesome and rented me a space at a great rate thanks paul

Awesome experience with phenomenal customer service. Vanessa is a customer service superstar and made moving in easy and delightful.

I want to express that services at public storage are amazing and that cythnia was the first person to help me out. She was very polite and helpful and she kept me wanting to come back. I want to say that the customer service at the san Pedro location is amazing. As i came back to rent on 11/16/2016 Paul the property manager assisted me in opening my account and knowledgeable and great in helping find the best deal possible. Thanks Paul for all your help.

Regrese otra ves por que cynthia me da el mejor servicio

Miss Vanessa miller number one customer service in downtown LA. Please give her a raise. She is very kind and beautiful.

Great customer service thanks to the property manager PAUL .! .I was so satisfied & happy !!! Definitely come rent out a space any size over all was a great experience :)

Im texting about Cynthia at this store on San Pedro she is sooo very helpful and pleasent over the phone when ever i have to call . She a sweet young lady and very calming when helping you THANK YOU CYNTHIA!!

I am a current tenant at the public storage on San Pedro street and I am very pleased at the service that is provided by the property manager Paul gives. Small things go a long way from telling me hi and always assisting with access to the elevator he is amazing.

Paul was extremely helpful, pleasant, and informative! Thank you, Paul!

I have been storing at this public storage facility on and off for the pass 3 years and by far the best customer service is given by Paul and Cynthia the managers at the San Pedro location.

I have been a tenant for about 2 years and finally moving out. Paul the property manager was amazing at running this property and giving great customer service. I recommend this property to anyone needing storage.

you can rent a space to storage everything you want

Very satisfied with service. Cynthia was very friendly

Best experience Ive ever had renting a storage

Cynthia Torres excellent service. Muy amable con los clientes

Paul the manger was great he showed me the facility and where everything is at he really knows what customer service is all about. I recommend storing at this storage on San Pedro street.

Cynthia was very helpful from the get go !! She is a great worker and made my move easier by being so kind and patient. I am so happy to have chosen this location...you go Cynthia !!!

Cynthia has great customer service, she is very helpful and friendly.

Paul Ramirez represents what customer service and a friendly attitude should be!!! 5 star service. From the minute I arrived, he walked me through the whole process and actually made a stressful time enjoyable and fun! Great location, very flexible. Fantastic experience.

When I was in the store is was instant greeting from an awesome staff and when I was showed the property is was on point with what I needed to know . Paul the property manager was great

Cynthia was very helpful and friendly

Paul was very friendly and helpful. I'm glad I came when I did. Thank you storage space for the great employees at this location

I made my payment at this location eventhough my storage is at a different location. Cynthia helped me and she was very friendly she even helped me update my info. Thanks

I went to public storage near downtown on san pedro street where i was greeted by Paul the property manager he showed me a few spaces and was so professional and knowledgeable at what he does, although I didnt rent a space at his location due to the prices being kinda expensive during this time of the year. He did tell about other locations which met my target price and i will go there to rent. Im writing this review to show how valuable this individual is at public storage and knows what customer service is all about.

I was very happy coming to this public storage The service was incredible best experience ever I recommended they able to buy what you need they have a guy that helps in the lot very good helper indeed

Paul was excellent. He was very clear about the terms and friendly. The space is clean and secure. I feel safe leaving my belongings here.

I am a long term tenant with public storage and after many times coming to my storage Cynthia is very good at what she does with customer service she is excellent and recommend storing here at the San Pedro location.

I went to public storage to ask about the prices and Cynthia was there and answered all the questions I has. She is so helpful and very knowledgeable about the facility that I am renting a space with public storage next week. Thanks for your help Cynthia you are such a delight

Brittany helped me...she was very helpful and courteous! Such a joy compared to other public storages I've visited

Paul the property manager at public storage help me out have great customer service I recommend for everyone to come to this public storage I give it five stars😀

Good morning.... well, can tell about this place is wonderful. Workers are very nice to help us to get what we need. Completamente satisfecho con el lugar, keep the service up, like now....... thanks public storage.......

Great experience with Paul & Cinthia owesome customer service. Highlly recomended.

Very good service Paul the property manager is an awesome guy and I am very satisfied with his service and would recommend this location

I walked in to this establishment to see the various prices and sizes. Upon my arrival, I was greeted by a gentleman by the name of Paul. ( I believe he is the property manager) his front was clean, and he was very well versed in his trade. And the way his property was clean and well maintained. Made me feel confident that my belongings would be safe. I highly recommend this store to anyone looking for decent accommodations for your belongings. This man needs a promotion for all his hard work.

I just arrived in LA moving down from NorCal, and people like Paul are the kind that make you instantly feel at home. Not only was he beyond helpful, but kind and generous as well. We appreciate you so much Paul! Thanks for everything.

Really helpful and super friendly service from both Cynthia and Paul!