Public Storage Self-Storage Units at 5917 Burchard Ave, Los Angeles, CA

Great customer service from the Manager Jawanna.

Top floor leaks water into the units and destroyed some of my expensive clothing and music equipment.

I have been using this storage place for years and anytime I come back , I found amazing associates. Very helpful and the process go fast. JA WANNA was amazing , helpful, friendly and walk me to all the steps even shown me how to access all the new technology operating the doors. Thank you very much Ja Wanna.

Great service provided by the manager Jowana she help me save money on my storage unit.

I was running late yesterday and would not make to the storage in time to pay my be and avoid a late fee, I was able to speak with the manager Jowana and she walk be through downloading the PS App and helped me create an account to sign in all over the phone. Thank you for all of your help yesterday I'm truly grateful as you saved me from getting a late fee.

Just wanted to say thank you to Jawanna she is always so helpful whenever I come to the property.

JaWanna was amazing and quick and it was a super painless process! Thank you!

Jawanna was very helpful and she is extremely nice.

really convenient

This location gave us a free month PLUS 2 of the most helpful folks ever -- Elizabeth & JaWanna -- who both gave us 1000% friendly service & professional support. Could not get job done without them ! Thanks

Great customer service from jawanna she is always professional whenever she assists me.

JaWanna had excellent customer service. She worked with me to find the unit I needed at the location desired!

Appreciate Elizabeth help , recommend this location very helpful

Juwanna is AMAZING. No task is too big or small for her. She walked me through the entire process and exhibited complete patience. She went out of her way to assist me in an distressed state and helped me decide on what size unit worked best for me. She deserves 10 stars!

Great customer service by Nicole and elizabeth!

Amazing service thank you Ja Wanna for all your help.

Jo-Wanna the on site manager went above and beyond to find me the perfect unit. She was helpful and kind and made sure to get me the best deal available. She helped make an exhausting task easy. Highly recommend this branch due to the incredible customer service I received.

Thank you Jawanna for a professional and a courtesy way of helping me today with my payment I wish everyone would learn from you thanks again.

Jawanna was amazing! She was so helpful with all of my needs and was very efficient. Not to mention she was running both locations near by @ the same time. Ty ty

I want to say thank you to Jawnna she was very helpful.

Jawanna and Jose are very nice employees they are always so helpful.

Called with some questions about rates and timeframes. Jose was very attentive and made me laugh. Will be recommending this location to friends and family.

Jose was very professional and kind. He patiently walked me to my storage and answered all my questions.

JA WANNA IS VERY HELPFUL. SHE HELPED ME WITH MY GATE CODE TWICE.THANKS lot.

This is a great storage facility in LA. Jose provided excellent customer service during my visit. Would definitely speak to Jose again if I eventually decide to rent a space.

Had a great experience here. Jose was great and really helped me with everything!

Great customer service , Thank You JaWanna

Jose was a good customer service

Great customer service from the manager Jawanna everytime I go to the property and need any help she is always there to lend a hand and is always professional.

Jawanna was great today very helpul

Excellent service from the property manager Jawanna she is always helpful and always making sure the property is nice and clean thank you for all you do

JaWannna is the best! She helped me with the app. for easy gate access.

I couldn't speak more highly of the attendee, José, at this location. José made himself immediately available for questions and information and greatly assisted my mom and I with transitioning between storage units. Without him we wouldn't have been able to get so much done in one day! It was honestly the best stroke of luck having him there and I look forward to working with him further with our continued storage unit rental, because he really cares about doing a good job and doing right by the customer. THANK YOU JOSÉ!

Jose is THE BEST. Made it so easy and so nice to me! Thank you Jose!!!!

Check out this Yelp review for Public Storage! I had a horrible morning as I lost my storage keys I called Public storage on burchard street and spoke to a kind calming man named Jose. He reassured me everything would be ok and he spoke to me about my options I went down to Burchard st public storage ( he even waited for me as I was ten minutes late) we filled out the paperwork while having a nice conversation about life. I left and within hours he called me back and told me the locks had been changed and I could pick up my new keys he not only saved my day with my keys but also made me have faith in this city again that there are good kind humans that still exist. Thank you Jose you are a great man and the world needs more people like you !!

Great Service Jose!!!Great Location Storage I recommend this location!!!!!

We are a water damage company. It was end of the day on a holiday Monday and it was difficult to find a place open and the storage size we needed for our emergency pack out. We had already had our Uhaul truck loaded and needed something before the end of the day. Luckily we found this public storage with two location almost next to each other. Jose was at the location I arrive at first and the option was limited and full but he offer to take us to the next location if needed. He went out of his way to get us a storage that suited our needs. So he locked up and took us next location since it was a holiday Monday and it was closed. I definitely recommend this Public Storage and customer service by Jose was great and unlike others. I would come here again when we need to do another pack out for our customer in this side of town.

Just rented a space here this morning. José did a great job with the Rental Agreement and orienting me on access to the unit. Highly recommended!

Ellicia is so sweet! She made our arrival so comfortable. Thanks!!

Easy and helpful! Jose was very helpful on the day of our move into the storage unit. Tucked away under the freeway. Recommend.

Jose you are a very attentive person, I like how you work. you have a lot of patience an excellent quality service

Jose was a huge help and had great customer service, a great attitude, and went above and beyond to make sure I was taken care of. I will refer anyone to this location simply because of Jose.

I decided to rent my space only based on Mr. Jose’s great attitude and employees like him makes the company shine. Thank you.

Excellent service. Jose is very friendly and answers all my questions very job

Jt was an amazing help when it came to helping me with packing supplies! He’s a very kind guy and will definitely come here if I ever need storage!! :)

Jt was so helpful. He had a answer for all the questions I had. Thank you some much jt

Jose excellent customer service he’s very helpful explained the contract very well

I have been a Public Storage customer at this location for two years originally for my business and then personal when I was in the process of moving. I like the smaller overall size of this building, some can feel huge and maze-like with waits for elevators. But what makes this facility exceptional is the people. Jose is absolutely the best. He is helpful, kind and knowledgeable, connecting me with moving related resources when I needed help. Couldn’t have don’t it without him. Would definitely recommend using this facility for your storage needs.

DO NOT LEAVE YOUR THINGS HERE. Our unit was broken into and we had sensitive information and electronics stolen. Not safe or secure

Next door to a displaced persons camp

Had this storage here and loved it and also Jose the manager was incredible in the service here for 3 years! Wish him well!

I just toured my new storage space. JT was the manager in charge for the day. He was extremely helpful and courteous. I was concerned that I had less room and more furniture and did not have enough storage space. . He found another unit for me and helped to set it up as well. Moving Day is tomorrow. And I am ready with no concerns. 2 units with room to safely place my treasures!Thank you, JT and Public Storage.

Jose is super helpful and knowledgeable. He goes above and beyond and I’m very lucky knowing him! Thank you!

I have been a public storage customer at this location for over 20 years. The upkeep and the maintenance performed Jose Olivo has been outstanding. He has been extraordinarily helpful and professional and as long as he is there, we will be there.

Great service. Rented the unit for almost 2 years. Jose helped a lot during check out. Everything was smooth and easy. It’s good to see people like this really doing their job 👍

I had a unit there for almost a year and I can only rave. Excellent price, convenient, central location and lovely staff. JOSE IS THE ABSOLUTE BEST!! 10/10. Will return if I need storage in the future.

Very sweet, informative and helpful. I REALLY appreciate all of his help in assisting my friend in the process of moving things in and especially out! He keeps the floors clean compared to the last public storage I've been to. You can tell he definitely takes pride in helping others and his job. THANK YOU for your customer service and assistance, public storage should hire more generous people like you because our last encounter with another facility, the woman was so rude and unhelpful. Thank you again Jose! God bless you!

This place is fantastic great location, excelente pricing the best customer service thank you Jose for all your help you are the best

José me antendio súper bien Fue muy amable y explicó muy bien Gracias

Jose and the staff at Public Storage has been amazingly helpful in preventing my whole unit from being emptied of its content through a scam that occasionally can happen by new tenants specifically targeting storage units. He told me saw on the security cameras two men going through my storage unit and to him it seemed suspicious based on my account information and their inability to verify my access code, in addition to their names not being included on my account, Jose informed me. Jose took time to educate me, I had bought a lock that I was not aware was easy to break into / vandalize. Jose showed me and informed me of the larger more durable locks to purchase and how to lock my unit appropriately to prevent tampering by unscrupulous thieves. They were evicted from Public Storage and Jose did say this scam is rare. The staff and Jose were very prompt in calling me to let me know what had happened, they provided a temporary 5x's more durable lock until I could get my own, Jose stayed with to verify as much of my contents were still there as I could identify (through the internal tornado that was left). Jose took time to show me how to help prevent this from every happening to me or another tenant at Public Storage. I would highly recommend Public Storage, Jose, and the other staff members for consistently being patient, vigilant, informative, helpful, and educational in making my unit and my things safe, as I do believe they will do for your things, also. Thank you so so so so much! It's an honor to know you people!

Close to freeway. Good customer service

DO NOT RENT FROM HERE. Just after I moved into a storage unit here, it was broken into. Even though I had 2 different locks and it had been well secured. There’s something wrong with the old, outdated doors they use that makes it easy for vandals to get in without much effort and without breaking the locks. A lot of valuable stuff was stolen and vandalized. Worst decision I’ve made.

I just had my transfer from one space to a biger one , Jose helped me through the process, he s an amazing guy , service was great!!

I had a great experience!! Jose was very knowledgeable, efficient, and friendly. Thank you for answering all of my questions Jose!

Thank you Jose for providing great customer service! I was very satisfied. He is very professional :-)

They raised my rent during a pandemic.... and the elevator has been broken for months. Without signage so I went to the opposite side of building. I’d have more patience and forgiveness if I wasn’t spending $110 for a unit where my stuff is developing mold

Thank you Jose, for answering my questions, your awesome!

Came back,had a lot of questions and Jose answered many of them.

Excellent service provided by Jose! Very friendly and helpful. Thank you!

Jose is the best! He provided a great customer onboarding experience and walked me thru every step of the public storage rental process, including the type of unit I would need, move-in instructions and even made sure my unit was satisfactory and in tip-top shape. I am greatly pleased with my decision and all the credit goes to Jose! Thanks!

The service has been always good. I thank Jose for answering all my questions, that’s why I am a loyal customer.

Ashley is the Best! She has always been professional, courteous and thorough. She used to work at 6007 Venice Blvd for many years and now I’m sad she hasn’t been around- found out they switch her around to different locations but glad she’s still with Public Storage. One time she helped me get back the dolly that fell out of the Uhaul truck I rented from the Homeless guys around the building. She knows her customers and watches everything. I appreciate her and her hard work! I’m sadly moving out of 6007 Venice Blvd after many years because they changed their gate access hours from 9pm to 6pm and they will lose more customers because of this!!! Including me!!! I dealt with Lucy whom I hadn’t seen before, she didn’t take it personal that I was extremely disappointed and angry that the new gate access hours changed. Lucy continued to be professional and understanding and still helped me find a new unit. At Burchard location, Jose was thorough and walked me thru all access doors and explained the hours, elevators, etc... PLEASE GET MORE MOVING CARTS!! 1 for this location is not enough and is absurd!! Storage fees are super high right now and these carts cost you maybe $100-$150!! You can afford to provide at least 4 to your customers!! Are you in the business to have customers or lose them? It’s nonsense to punish your customers if 1 customer stole your 1 cart! I have another storage with Extra Space Storage and they have 6 carts!!! And when I go there’s at least 3 available to use and they don’t even chain them up or ask for driver license to borrow one!

Jose helped me out SO much! He was so kind and courteous. His customer service is impeccable!! I wish I could give 6 stars 😁

Jose Olivo was very helpful!!

Un used but they have a great view from the roof

God

The customer service received from Jose Olivo was amazing. The help was amazing. Thank you!

Awesome service from Jose!!!

I have a good customer service with Jose, thanks you.

Jose in the office is wonderful. Extremely kind, professional and efficient. He gave me a few inside tips since I’ve never used storage before. Great facility with lovely staff.

This place makes things very complicated especially during this time of pandemic I lost my job and needed to place my things in storage and it seems to all ways be an issue with me and the office.....I see multiple white and latino people come in and out of the facility what ever times they want but me being a black male they seem to want me to explain what time i come and leave and they suspend my account for assumptions with out any proof . There very racist and I know this because theres an entire latino family living in there property with there knowledge and they dont have any problems from the office. So now i have to wonder around with the same clothes on until they feel they want to fix it which is unjustified and unfair during this time of lockdown. Thanks public storage Im glad you care about your customers.

Jt is the best!!!!

I am a loyal and long customer of Public Storage on Birchard and I have always had great help and service from the staff.. The 2 currently that always helps is Jose and Michelle.. Jose is very accommodating as well as Michelle!! Thank you PS for these great staff members!!! .. Michael G.

I would like to thank the staff at PS for being so kind and showing great customer service. José Olivo was most helpful. Thank you.

I truly wish that every business had people representing their company like the young lady Lexi that assisted me! She was an absolute pleasant person to work with. Not only was she extremely knowledgeable with every question I had regarding becoming a customer of Public Storage, she also was very competent, extremely thorough and she kept a wonderful smile throughout my entire new customer sign up process. Lexi did a phenomenal job. My customer experience was definitely a 10, five stars, two thumbs up!!!

It's a safe place to keep your things, great prices, and the right amount of space for all your valuables.

Michelle was great good customer service..

Lexi was so helpful and nice. She was on her way out for lunch (I showed up an hour early) and she kindly stayed to get us set up with our unit.

I came in to ask about a unit I had reserved and Lexi was here to answer all my questions. She was very friendly and helpful.

Lexi was awesome! So clear and friendly. Thank you so much!

Lexi was good

Ja Wanna is AMAZING. She is friendly, helpful, and knowledgeable, and explained the process to us very clearly and concisely.

Jaw Anna was was very friendly and professional. Easy to open the account I give her 10 stars for excellence

Great and efficient service by Ja Wanna! Thank you!

JaWanna was very helpful with great customer service she explained everything in detail.

Our company has been storing our inventory at this location for 5 years. The staff are friendly and attentive and the facility is secure and clean, albeit close to a homeless encampment. They recently remodeled the entire place with new paint, signage, lighting, entry keypads, etc. Seems to be a well managed business.

I’ve rented units in other states and location. I can honestly say that the staff at this location make it worth coming back. Jose really goes out of his way to ensure customer satisfaction. Highly recommend!

JaWanna provides excellent service and thoroughly explained everything all with a smile over her face!

Jawanna was very helpful and pleasant to deal with.Thanks!

Gracias Miguel amd Lexi!

Jawanna was awesome with helping me with all my needs. I definitely love this location.. thanks for great your customer service.

I was so amazed by the first experience I had at Public Storage great personalities, informative, understanding, overall great team work. Thanks again for the service Jawanna.. <3

Michelle was very help with my storage needs, area was clean and nice.

Have to say, while this is a slightly sketchy location, its small size makes storing things much easier. Great staff too

This was the best place to store my items. Ashley and Jose both treated me great. They both provided me the best customer service.

Best service ever Ashley helped me out

Five stars is for JaWanna who assisted me with my rental. Showing me the space, explaining procedures and walking through the rental process was wonderfully easy and clear thanks to her pleasant friendly nature. She was informative, funny and efficient. If you rent here, hopefully you encounter her. She was great. The facility itself while tucked away in a not so nice corner under the freeway, is clean and secure. Was being freshly painted as I was checking in. Have not yet moved in so can’t rate that experience yet.

Lexi was more than awesome!! Always look for Lexi if you want to feel safe about storing your goods at this location!!

Organized, secure, well managed

Great customer service from Michelle.

This facility is really great it's very reliable and the person in charge Michelle Villatoro she's great also very friendly knowledgable

I enjoyed my experience with Michelle, even if I hated the experience of moving great public storage.

Great customer service from Michelle. She was very helpful and made my move in so easy thank you.

Jose is a person very helpful and polite with the customers and make esay any problem.Its great to be attended by a person like him. Michelle gave me great customer service

Great customer service from Michelle

So far so good, this is my third or fourth time using PS and a new location for me. Nicole, the onsite manager who checked me in went out of her way to confirm my move-in timing and follow up with me prior to the day. I was running late day of and she last minute adjusted her schedule to accommodate. Then, she found a BETTER available monthly deal rate for me then I had even found online - 50% off the rate for some Summer Special! She was fantastic and so helpful. Definitely will continue to use PS for my storage needs.

I came in to check on prices and sizes for a storage unit. One of the employees there was very helpful and not hesitant to answering my questions. Nicole performed great customer service 😊

Very clean place

Nicole! is the one to go to she always greets you with great customer service and answer any questions you have .

Awesome customer service from Nicole! Super helpful and professional. Highly recommended.

Thanx James for all your help and info. Such a friendly guy

Nicole was the absolute best to work with! She was sooo chill and friendly and just made the whole unfun experience of having your stuff loaded in and out of storage more bearable. I really appreciate this woman!!

Nicole was really helpful and helped me get into my storage right away! She answered all my questions and was very pleasant!

Nicole was super helpful and had great customer service !

Great service

Shady area. Clean and typical facility

Great fast service. Really appreciate the help getting my unit set up.

My mom has 2 units and one of them is here. Great after hour access. Occasionally i see my buddy James and Nicole here.

My experience was very uplifting, the least to say. Nicole Fajardo was whom I interacted with. Her customer service was very warming and unforgettable. Not only did she have a personable personality, I saw her continuously go out of her way to make sure all other clients were taken care of and received all of the necessities they needed. From the moment I entered, to the moment I left, she imprinted a very positive attitude. This is what customer service is all about. Thank you!

Nicole at Public service was professional, prompt and accommodating for my last minute storage needs . Highly recommended business to work with.

Used this location for Public Storage and our experience was wonderful and easy. The location seemed organized and we had one of your representatives, Nicole assist us. She was very helpful and friendly which is always a plus! Thanks again!

Nicole took care of my family’s and I needs, would definitely recommend this location.

Highly recommend this location. Staff was friendly. We had Nicole help us with our concerns and request. Would do business here again

We were very happy with Nicole’s exceptional customer service!

Nichole is amazing supper friendly . This place is honestly the best ! Supper cheap and clean . Keep up the good work Nichole ! Thank you for all the help

Nicole was very attentive and patient and nice She explained clearly everything to me And was very pleasant to work with her

Nicole was very great at going through all the paperwork and assisting. She is very friendly and professional.

I remember seeing this location a few years ago after a doctor's visit at the nearby Kaiser. It wasn't the most stable of times; I lost an apartment due to an unfair rent hike. While in between places, I decided to try this place out since it was close to my doctor. A friendly man named Jose helped me along the process and I appreciate his honestly about why I needed insurance. In the end, the process of getting my things back was simple.

Great service

Needed supplies and was helped by Jose. Thank you!

Great servic

great customer service by Nicole would definitely recommend this place!

Nothing but problems at this location. Billing, access, broken gates, raised the price after only a few months. List goes on and on.

Great customer service from Candace & Ashley

Jawanna and Ashley are awesome

This place is a hidden gem. Was referred from down the street. I was a bit skeptical because of location but Nicole made all of that up. Tremendously customer care and understanding of what I needed. Great place because of her! Give that girl a raise!!! - James A

Great experience. Candice and Nicole were extremely helpful! :)

Ashley is the best

We all thank Ashely for all the good work she has giving us

Jose gave us excellent service at registration

Thank you Brandon and Mike for the great service. So welcoming and helpful! Definitely recommended.

AVOID THIS PLACE!!! It is NOT SAFE! It sits way back hidden on a dark, dead end deserted street, near under a freeway. Strange place for a Public Storage! It’s VERY dark and scary at night. I rented it in the daytime, and I saw a couple homeless people, but it didn’t seem so scary—but I should have paid more attention to ALL of the surroundings. It gets worse! Because of the ‘out of the way’ hidden location, there are tons of vagrants with tents pitched, and druggies, and odd drifters COME OUT IN DROVES AT NIGHT! I went to the location after work at night to start to move some items in my unit, and was freaked out as 2 guys walked out of the dark towards my car! Needless to say I did NOT continue to go inside my unit! I sped off immediately. The next day I told the staff who agreed with me that it can get a bit seedy—they suggested I call the district manager Mike Mulvey. I called AND emailed Mike multiple times for 2 days straight detailing what happened and my safety concerns, and to get transferred to another location, with NO response from him! Finally, on the 3rd day Mike calls back but is completely not phased by my safety concerns, nor was he interested in moving me elsewhere! To add insult to injury, our call dropped and he never even bothered to call me back to this very day! I have put in calls to Mike’s Senior District Manager—Matt Levit—CRICKETS—no return calls. They KNOW that their place is suspect, and they don’t want to deal with all the complaints. Just wow! I guess they will wait until someone gets robbed, mugged, or killed at this location before they are concerned. I can’t even imagine going INSIDE that place at night alone NOR with another person!!!! I wouldn’t be surprised if there are people actually inside some of the units—THIS IS A VERY DANGEROUS PUBLIC STORAGE! STAY AWAY! (I might add that when I signed up, immediately the district manager coaxed me to go on Google Maps right away to give a great review—so I’m sure that’s why you see nice reviews here, and people don’t bother to come back later and change their review to tell the real truth)

Jose was great. I came to rent and he made the process from start to finish very easy. Thanks!

The best part about this Public Storage location is Jose Olivo. He answered ALL of my questions efficiently and was so friendly. From now on, my family and I will be ONLY using this location for my storage necessities and it’s all thanks to Jose’s dedicated service, knowledge, and overall accommodating experience. Thank you so much!

The person who attended me Jose O. gave amazing customer service and was very friendly

I was very pleased with the over all service that Jose provided. He was very knowledgeable, and easy to talk to. Thumbs up!!!

Ashley always has wonderful customer service and is always smiling and great to interact.

This Public Storage location is by far one of the best. The staff at this location are friendly and always very helpful. Jose in particularly always goes above and beyond to help me pretty much every time I go to the property. Thanks for being awesome!

Great service from Ashley !!! Clean & good ventilation too.

I give high marks to LaToya, and very professional. I will recommend everyone to come see LaToya for your storage needs.

buen servicio de Ashley 😀

Great service... Jose was very helpful and answered all my qtns.. very good experience.. thank u!!

Property Manager LaToya was great! she really helped my friend get a unit. She was very nice, has excellent customer service, and very down to earth. I am coming back to see her when I'm ready to rent.

Came in to rent a 5x5 with no reservation. LaToya was fabulous and knows her stuff. I will always be grateful for her.

The Property Manager LaToya is awesome!!! She is very knowledgeable about the units and she answered all of my payment questions. I highly recommend everyone go out and see LaToya.

I just signed up for another storage space today and had excellent service from Latoya. I have always been very happy with the people that work their... I want to thank LaToya and Jose!!

Excellent service and great price! Thank you Jose for helping me with my first ever storage unit. I was very happy with the experience!

Easy set-up, nice 1st-month deal, clean, Candace was friendly and professional--overall great experience for a first-time storage user

Great service Mike!!!

LaToya is absolutely amazing!!! Went in to make a payment for a friend and gained more information on storage units then I knew before. I highly recommend LaToya is absolutely amazing!!! Went in to make a payment for a friend and gained more information on storage units then I knew before. I highly recommend people to check out burchard and ask for LaToya. She's very knowledgeable about getting you the right storage unit and packing supplies. Plus she's the nicest PS manager I've met.

Great location! Super helpful id give this place a 6/5 if I could! Jose Olivo helped me a lot! Thanks!

Latoya was great. Patient and knowledgeable. Very sweet

The service was great! Loved the staff! Reasonable prices!

Valerie was amazingly kind and considerate and actually even compassionate for an older gentleman wandering around trying to figure it all out she is an excellent ambassador for your business and her smile is greatly infectious.

They had excellent service. Jose was very thoughtful and answered any questions that I had. I recommend that you come here and i would definitely go back again.

The ABSOLUTE WORST customer service experience I have ever had!!! I reserved a unit at this storage last week and received a confirmation email with price, move in date and CONFIRMATION number saying to arrive at least 30 min before closing on move in date with the email printed, and my picture id. I called the day before my move to let them know what time I would be there and the property manager told me that I can no longer have the rate I RESERVED because I never returned her call! I NEVER got a call and even if I did my reservation was made and confirmed with the email! She is trying to say that her attempted call takes precedence over a written confirmation? I personally have never heard of such a thing. No where on the email does it say "YOU MUST CALL TO CONFIRM." She was rude and basically said she can't help me and told me to call the regional manager. I called him several times throughout the day with NO response or call back. I later called customer service and they notified me that my reservation was still good and they didn't know what the property manager was talking about. I then got disconnected from them and had to go through the entire process again - the new customer service rep was nothing but lazy and gave me the Sr. Manager's number. I called him several times again with no response or call back.I called customer service AGAIN and they told me they had 48 hours to respond to me EVEN THOUGH my move-in date was TODAY!! I worked in property management for many years and although I dealt with apartments and not storage units never in a million years would we say we have 48 hours to respond to someone who has a move-in date set for that day! This unit was reserved for business use and I had delivery set up for my MOVE-IN date. I obviously did not want our delivery to be delivered there with no unit and had to cancel and incur costs for that. I spent half a day trying to straighten this out with ZERO solution. Now they lost what could have been a long term customer and several units because of their absolutely terrible customer service, laziness and lack of communication.

The young lady, Valerie, was extremely nice, friendly, and helpful explaining the different storage units. Overall great customer service. The area also seems very secure

I'm new in town with so much extra stuff I don't want to get rid of, so of course I needed to find a great storage place. I'm glad I found Valerie's help. I have a peace of mind knowing my things are safe thanks to her. Not many businesses can make you feel secure unfortunately but this place did.. and at a great price too !!

Great service! Location isn't so great, but the service provided was helpful and it mattered the most

Ashley is the best she's very professional best experience ever got me a good deal boxed on sale 30℅off

Good place to rent a space. Excellent customer service. Jose was very helpful.

Great people mike and ashley walked me in quick and easy + 1 $ first month can t ask for more

I had a good experience in this facility. Jose was very helpful and Knowledgeable. I will recommend this place to my friends.

Thank you Asia!

Asia is the best.... Great customer service . very sweet and helpful . made the move so easy .

Asia was very helpful and accommodating. What an amazing human being. Was honestly not having the best day but her positive attitude and up beat personality combined with her costumer service quickly turned that around. Thank you Asia and thank you Public Storage for the space.

Asia is the best. Very helpful and sympathetic.

Ashley is amazing!! She knows me by name and she even remembered my storage unit number. She is the best!!

Asia at public storage gets 10 stars very professional, and prompt. Friendly smile. And Mike thank you as well

Asia was awesome. She was detailed and by her explaining everything, I was able to purchase the additional items I needed.

Asia was verrry helpfully verry well trained to help and answering all my questions. PS should be very happy and pleased to have such a outstanding team member. I will definitely spread the word abour my experience.

Asia was fantastic! She was very helpful, and pleasant to work with.

Ashley G did a awesome job at helping find just what i need

The person who helped us was excellent and very professional and very respectful and very informative. We need more people like her.

I was pleased with the amazing customer service of Brenda who found me the $1 special for a month and Elizabeth who effectively made sure that my account was closed probably .

Great customer service at the counter by jose.. Had a great expierience definitely recommend it .. Great prices as well.. I will be definitely go back if i need a storage

Ashley Me atendió muy amablemente, me ayudo a encontrar el espacio perfecto que necesitaba :)

Love this place! Brenda, Asia & Ashley were super helpful!

Brenda was super professional, patient, kind and clear. I have not stored items in a long time and she made the process a smooth experience. I am grateful for Brenda!!!!

Great place. Jose was extremely helpful. When I panicked that I forgot to lock my unit, he called me right back and told me he put everything in the unit back in for me and put a padlock on it. He really cared and made a great effort, he's amazing. Everyone else that works there is nice too. The other girl was helping me lock the unit right. It was nice that she cared. Amazing people.

Thank u jose for your service

Exelente sevicio,yo lo recomiendo. Jose es muy atento y amable .

Candice & Ashley were VERY helpful with my whole process! Made the move in very easy!! I highly recommend this public storage location.!!!

Ashley do the prefect job! Like her very much!

Jovan was very helpful and friendly, and also explained everything in detail.

I am so thankful PS hired Candace. This young lady thinks about others our family appreciates that so much. Her customer service is great. We arrived at 5:30pm. She took her time with us made sure we had everything even though she was getting off soon. This is someone that loves her job and we love the service we received 😄😁😃

Manager was very helpful answered all my questions thank u Ashley & Candace

Clean place. Had a good experience. The girl Candace, that helped me had a friendly smile and was very very knowledgeable. She answered every question I had and seemed to know everything without having to ask anyone else. I felt secure about having storage here. I recommend this place.

This place is kinda off the beaten track, kinda hard to find but once you're there it's a wonderful place to store real quiet and secure I rest assured knowing my stuff is safe thanks. Thanks Brenda . you're the best.

Brenda is more than and beyond a GREAT asset to Public Storage 👍 She's an amazin lady with outstanding customer service skills....we feel extremely blessed to deal wt caring people like her...With employees like her, the competition stands NO chance. Gracias Ms Brenda!!!

Brenda was fantastic--really made the experience simple and made me feel more confident about storing my stuff at this location.

Ashley and Brenda are the best. If you need great customer service they are your girls.

Great customer l service!!

Mike Mulvey was orompt and very helpful with my storage delema.Im glad for his prompt customer service!!!!!

I recently rented a space here and was helped by Brenda. She was really nice and helpful. She spent a lot of time showing me spaces to find one that suited what I needed. I got a great price here too. Thanks Brenda!

Brenda was very friend and was knowledgeable about my needs on purchasing a storage.

Brenda was great, I came in to rent and she made the process from start to finish very simple and smooth

Had such great help by Jose. Helped me find exactly what I needed!

Annie is the most rude person I have ever met! Never going back to that unit or recommending to a friend. Horrible service.

Annie was awesome, she gave me all the information I needed.

I had great help from Ashley when my unit was flooded. She is kind, nice, courteous and very helpful! Thank you Ashley!

Ashley is always very nice and helpful never have to wait long and she in like a close friend to me just love her

Renting here for the past few years and it's been amazing a little crazy be cuz its stress full moving. Amazing customer service by the young lady Ashley she is providing the best service I ever got it at a storage facility any information you have she will answer it immediately and will take care of any issue promptly love the hours and it not a crowded facility they also provide with free pushcarts that helps a lot when I have to more some of the office equipment

I went to storage today for a friend. I've never been to a storage place, I was completely lost. But luckily the employee STEVE was very helpful and showed me where my friend's unit was at. THANKS Steve. Anyone needing to store their things come here Steve is friendly and funny.

Ashley was great!

Ashley is the best she helps me every time i need help take care of all my needs thanks for all the help

Ashley provided outstanding service!

Was given great customer service by Ashley...made the process very simple and was super helpful with everything :)

Great customer service - Ashley is very courteous and efficient. Highly recommended.

I lnew Ms Ashly for some time. She is very helpfull and excelent person.

Ashley has been an absolute joy to work with. She has great customer service skills, and shows great knowledge of her job. I rate her at a five. If I could I would double my praise of her work

This location is great the hours are long great for my business they can come in and out from 6-9pm location is hidden but they youn lady here Ashley is very polite greats u with a smile make sure she take good care of all my needs answered all my questions thanks

What an enjoyable experience one I thought I would never have at a storage company. The service has been nothing short of excellent the manager Ashley has always been 100% in service making my time and experience here quite enjoyable I recommended this location to many of my friends and family.

Ashley was very nice, helpful, & loved the hours

Twas an easy process. I took a half day off from work and had completed my move with enough time to grab lunch before heading into my office.

This storage facility is hidden a little creepy but it's clean & secuer my mother has a unit here she absolutely love's the customer service here received by Ashley and the other staff at this location. Thank u Ashley

Ashley was amazing. Thanks for great customer service!

The public storage on Bur chard has turned out to be my favorite. Even though hidden it's quiet and the workers there are fantastic. Ashley in particular has done her job above and beyond. No matter what the case she's always there to help. It would take me a lot to move to another storage facility. I just wanted to say thank you to Ashley and to all the crew that works at the storage unit. Thank you

Ashley help me with my move in it was fast she was very nice and help full thanks

Done business at this property with Ashley. Great facility. They will take care of your storage needs. If you are looking for storage public storage is the place.

We were on a very tight schedule and stuck in freeway traffic. Ashley called and informed us they would be closing at 6:00pm. When she heard my predicament, she quickly offered to stay there until we arrived, get us signed in to a new contract, and show us how to do everything with the new storage unit. She was great help, never seemed impatient, and stayed with us way past her quitting time. That's service!

Like everyone else, I was impressed to meet with Ashley and was given excellent customer service. She did a thorough walk thru and explained everything in great detail and with a cheerfulness and efficiency. It would be 5 stars if the location felt more safe (I won't be dropping off storage alone at night) and I was a little dismayed to find out the access hours are temporarily cut short while they add on security code boxes. But overall, the facility is clean, affordable, and it seems like I'll be happy with the service.

This is a great location with great prices I checked around and found this to be the lowest. To seal the deal I was helped by Ashley she made renting a space smooth.

Ashley was very friendly, helpful, efficient, and made sure that I had everything needed and answered all question. Thanks a lot!

Ashley was so helpful and kind during a stressful time. She made the moving process easier and had a plethora of resources...boxes and suggestions.

ASHLEY WAS GREAT... SHE WAS VERY HELPFUL..

Me gusta por q me atienden bien y son amables.

The best public storage , excellent costumer service from Ashley

Had a delightful time checking in today with Ashley. She explained everything thoroughly and made my experience pleasant..

Great service. Convenient location and cheaper than other nearby public storage. Ashley was very helpful and easy to work with!

Ashley was a great help in getting set up with new storage.

My boss need it a unit Ashley was very nice extremely helpful fantastic employee customer service is on point

Ashley & Andre were both wonderful in their help and attitude and answered every question I had with patience.

Initially the experience was positive. However over the last nine month things have been going downhill. The lights on my floor have not been working for at least that amount of time and every time I ask about it all they say is that they reported it to the manager. On that not the units are clean but even when the light were working I still need a flashlight sometime to see inside my unit. The lights are poorly place and not very bright. It also took them a long time to fix the exit gate. Customer would have to drive around against traffic to the entrance gate, go out side through the walk-in gate, risk not being able to get back inside, and hope their code worked without a car sitting on the pressure switch. Sure the people are nice but the property is poorly maintained. By the way, there is always someone new there each month.

i cae here to look for a storage unit to store in, and although the location is hidden and in a dead end, i have to say the help here is great! Ashley is very help full and knows what she is doing. 5stars!

I have been a customer of public storage for a while in multiple locations. I'm extremely satisfied with this storage location because of the superior customer service that Ashley, the property representative provides. She is knowledgeable, courteous, and friendly. If there is a problem or I report an issue, she resolves the matter with urgency! Thanks for making my storage experience a positive one. :)

Great customer service! Ashley is awesome!

Good,polite,professional Ashley

Ashley's very attentive I only make payments here I don't store at this property very good customer service

I was extremely happy with my first interaction at this facility. Ashley played a significant roll with this, she took her time to explain everything as clearly as possible. Did a very nice walk through and gave more information than I expected to get. Which I appreciated. I walked away confident that I chose the right place.

I found the employee "Ashley" to be well informed concerning the property and company policies. She anticipated my questions and offered viable solutions. Although there are 3 other locations in the same general area, it was because of Ashley's willingness to listen, understand and then show me appropriate spaces that sold me with Public Storage. I also met the General Manager, George who was quite informative and has the demeanor and personality of an excellent team leader.

Ashley is the best. Thank you for taking such great care of me!

Oliver and Andre are excelent workers! This storage facility is always clean

This is the best storage spot we''ve ever rented from. The staff is extremely kind and helpful

Love costumer service, Javier and Jovan were a great help in everything I needed. I recommend this place!

Visited this Public Storage while helping a friend move some items from her unit. Somehow my keys fell all the way down the elevator shoot. As it was the end of the day, it was looking like I would have to wait for elevator maintenance until the next afternoon while my cell phone, money were locked in my car inside the parking lot. I was stressed to say the least. My friend asked if maybe we could try and get them out ourselves and the manager George said he would do his best. Along with the help of Ashley, another employee they made something that could fish out the keys. It was a process but they didn't give up. Eventually we got them, by some miracle. Saved my whole day! Both George and Ashley were very friendly and helpful and they both went above and beyond to help me. This is customer service at its best.

amazing customer service! oliver greats you well and makes you feel secure with the storage. it is good they have someone who speaks Spanish as well.

Ashley was a wonderful representative of the company and did a great job providing customer service, answering questions, giving a tour, and showing us around. Thanks to her, I felt comfortable storing my things at this location!

This place is a hidden gem!!! You can beat the price, the staff are friendly and helpful. Despite the location is hard to find at first and is not in PRIME view. The security onsite and the code entry and exit gates gives you a good sense of security. I was there when LAPD did a drive by. The location for our move from LA to Irvine was perfect to catch the 405S. The units are in good condition as is the building and property. The staff go out of their way to help you in any way possible. The access times is sufficient given the location. A great property for a short term storage, that is so easy to get to, rarely crowded and you cannot beat the pricing. Thanks for a great experience R.Whitteker

Steve was great!

Oliver was extremely helpful and knowledgeable and courteous. He was able to answer all of my questions in a professional manner and I am leaving here with a sense of confidence that I made the right decision in storing my stuff at this location

I got great service here by Cynthia!

Jose really helped us out today, great sale going on come check it out

Amazing service from Jose. The place is always clean and I would highly recommend It.

Cynthia did an amazing job. Very flexible with my schedule!

Had good service by Jose. He helped me look for the right storage unit for me. Would be coming back.

Jose provided excellent service.

I signed up with this location because I was told the 5 x 5 unit im renting would cost $ 61.00 a month. well the joke is on me. first I have to pay $ 9.00 a month insurance and second I never got a $ 10.00 month discount I was told I would get so im actually paying full price $ 80.00 a month . surprise you have to pay insurance which they don't tell you until you are ready to sign . sometimes the elevator doesn't work or stopped briefly . luckily im on the third floor and got to climb the stairs. dirty floors and sometimes broken glass on the entrance and 1 tow cart only 1 per building. I cut my hand trying to get the glass off the cart. what is that stink in the elevator and the building ?.. always dark and flies which doesn't bother the employees . they charge a little less then the west locations but you get less that's for sure. pay more and get more else where .

Best storage experience I've ever had (and I've had to manage many all over the county for work) Valerie is always extremely helpful with a smile on her face. Easy access and conveniently located right off Rte 10. Highly recommended if you are looking for a storage unit.

Super friendly management team, always nice and professional!!! District Managaer Melissa is THE BEST, always professional, courteous and willing to help in any way she can!!!

The staff here is very friendly and accommodating, always professional and goes above and beyond to help. District Mgr. Melissa is one THE BEST DTMs by far!!! Handles her job professionally and treats customers with the utmost respect.

Wow what a great facility to keep my stuff, The manager Valerie was extremely helpful in helping me pick the unit for easy access and what I needed that fit in my budget. The property was very clean and easy to get to with almost no wait time to secure my belongings. The district manager Melissa happened to be at the property the day I rented my unit and helped me feel at ease that my property would be safely stored there while we make our transition move out of town. Thank you both for making me feel like my family would be taking care of my stuff!

My dad has a unit here. I always found the place so clean. The manager Valerie Is very nice, made us feel comfortable and helped us with anything we needed. Overall great service we get at this facility.

I had a unit here and it use to be dirty the old manager was rude and since Valerie (the new manager) took over I feel a lot safer she is super friendly and very professional with what she does.

I have never had a problem with my public storage unit. Jovan is always kind and smiling. So what the price goes up every year. So does the price of gas. What can you do?

The facility is not very secure. It stinks in there like rats and I have noticed roaches in the hallway in the basement. The entire time I have rented there the restroom has never worked. It does however leak down the wall and pool on the floor close to my unit. And to top it all off there is a homeless person that has set up camp on the sidewalk by the office. Beside all of that, the people that work there are nice and friendly and it is very convenient for me. Also there are lights in each of the units, which is a huge bonus.

Tarsila was very helpful. I reserved a unit online and realized it was too small upon visiting the space. She showed us a larger one that seemed to fit our needs and provided the going rate. I asked if I could look online for a discount and that was just fine by her. I ended up securing the unit through the Public Storage website for much less than the onsite rate, but was able to do all the processing in person with Tarsila. Overall a great experience that took very little of my day.

Valerie is super helpful, prompt and very understanding. In a very short time, she really made some MAJOR improvements to the site and I feel and felt a lot better about storing my things there. Keep up the good work!