Public Storage Self-Storage Units at 6007 Venice Blvd, Los Angeles, CA

Their business model is based on Fraud. After 6-months, they will increase your monthly bill. And then again 6-months later. The new rent for my unit is the same, but now it’s more than 2x. I should just cancel and get a new unit. Corporate criminals who create systems like this should be prosecuted for fraud.

Nicole is a fantastic manager and she makes this location an exceptional experience. She is very aware of what’s going on in the building and is helpful with customers. Thanks for making my storage needs at Public Storage less stressful through the hands-on style of management specifically at this location!

Great location, thank you very much to Jasmine for the excellent service!

Nice experience, recommend renting nice staff Elizabeth is very helpful thank you

Elizabeth is always helpful and patient /kind thank you

Gracias Nicole y Elizabeth por toda la ayuda, a mi siempre me gusta venir a esta locación hacer mis pagos

The staff at this Public Storage is amazing. Nicole was kind enough to help me coordinate with the movers, and she helped make a really stressful moving day a positive experience. Would highly recommend!

This is the best public storage i have been to. Elizabeth Nicole and Mike are my Team ! They helped when I was totally locked out . Thanks guys!!

Nicole and Elizabeth were great ! Excited for my new storage

I had great service from Elizabeth.G She helped me with new account and great service

Great staff, Nicole was amazing!

I had a few concerns regarding my account and personally went for better clarification. Nicole greeted me with a big smile. She looked into my account and was able to explain and educate me on my concerns. It’s a big relief to come across someone that is Knowledgeable, understanding and caring! Thank you for the great customer service! You are appreciated!

Elizabeth helped us checking in today and the entire process was super efficient and clear. Location feels safe and condition is decent.

I went to discuss downsizing my unit and Elizabeth walked me through everything politely and efficiently. She helped me to find the size and price that I needed. Great service...!

Elizabeth has great customer service! I had so many questions and she was kind enough to answer all of them for me. thank you liz

Great service from Elizabeth :) almost thought she was the manager .

This place literally threw our sofa away without telling us even though we were paying in time. One day they emailed us saying that there was some leakage into our cell and we should come and check if the items are ok. Red flag 1 - leakage in a storage? What? My wife flew in to LA to check it and told them everything looks good. Now I’m back to LA today myself and when I came to get a couple things from it, the cell was empty with no lock. What? Aparently, they decided on their own to move our things to another cell, even though we told them it’s ok. They cut our lock and moved the stuff out, then sending us an email. Red flag 2 - how can the storage decide to move your stuff out? But this is not the end of it. While doing so, they decided to throw away our sofa for a reason that nobody was able to explain. What??? You had one job - to store our stuff. And you threw it away??? At that point we are unsure on what to do and are exploring various avenues. This it nuts. I’m so angry. Do not trust this space and get your items out asap. Upd: cherry on the cake - they sent us an email with a rental agreement attached for a new cell. And it has a fake signature produced by somebody from their team. Upd2: they didn’t let me into the new cell saying I’m not in the agreement. But this new faked agreement clearly has me listed too. There’s so much sketchiness, I’m very worried about the rest of the things we (supposedly) still have there. The same team (two women) today told me they sent us photos with the items when they were moving them. Of course there’s none in the email.

Terrible Experience with Unauthorized Move, Fake Signatures, and Lost Property! I am absolutely heartbroken and furious after my experience with this public storage facility. I wouldn't wish this nightmare on anyone.. I was informed of a supposed flood, but my 3rd-floor unit was unaffected, and I confirmed this with the staff. A week later, I received another email about the flood and was asked to check my unit again. When I called to inform them that I had already checked it and everything was okay, the woman on the phone told me they would be doing repairs. I explicitly declined, told her that our cell is fine since it's on 3rd floor, no need to move. Despite my clear refusal to move units, they deceitfully relocated our belongings to the 4th floor cell, faking my signature on paperwork and neglecting to notify us. They lied about emailing pictures of our belongings, and to top it off, they threw away our precious couch without a shred of remorse. Btw they raised our rent after 4 months we moved in on 34%. Do not entrust your possessions to this facility. Their appalling actions have caused immense distress, and I cannot stress enough the importance of avoiding them at all costs. STAY AWAY FROM THIS STORAGE AT ALL COSTS!

Ja Wanna was friendly, knowledgeable, and all-around fantastic. She explained everything, gave us great advice, and was so helpful. She's a superstar!

Nicole and Elizabeth rock! They always have a smile when I visit and happy to answer all my questions. They are a major factor of why I stay at this location. Can't thank them enough.

it's Sunday 330pm & we need storage! lucky to meet Nicole who showed us 4 units. None worked so she called nearest location w/PERFECT space. Thanks Nicole closest

Awful experience here. The elevator broke for multiple days, forcing my girlfriend and I to move all our things manually down several flights of stairs from the third floor in extremely hot conditions. We contacted customer service but were told "there's nothing we can do" and hung up on. The building in general is pretty dirty and there are bugs and rodents in the units. Just use another company, Public Storage doesn't care at all.

I have a had a great experience renting here. Elizabeth has always been helpful and friendly. Restroom is always clean as well. There is enough parking and it has never been too busy for me.

Very great service from Nicole and Elizabeth

I recommend this storage very nice and helpful worker , Elizabeth thank u for going above and beyond 🤗

Due to office down-sizing I selected Public Storage to store my furniture. I preferred to complete the transaction in person. Ja Wanna and Elizabeth are excellent ambassadors for the brand. Both women are extremely efficient, knowledgeable and considerate of the customer's needs. Thank you for a pleasant experience.

Elizabeth and Nicole were great really loved the service, highly recommend.

Dana is the best! She always has positive energy & always very helpful everytime I come by. Grateful for people like her.

Thank you elizabeth for your willingness to help us out. Great team!

I’m not a big fan of storages in general but Nicole and Elizabeth made the entire experience really enjoyable. I completely recommend this storage.

I have been with Public Storage for three years. The First two years the Company, under the leadership of the District Manager Mike and Property Managers, Nicole and Elisabeth, the team kindly helped me with a deferment payment plan. I never expected and I still can not believe their kindness, sympathy, patience and love when they called and saw me. The Property is extremely clean and run methodically efficient. A big Credit to Public storage at large. May God Bless you Richly.

Nicole and Elizabeth have great customer service! From the moment i walked in , I Noticed how well they both handled the customers they were with and found a solution to their problems. Once they were done they both greeted me with a smile and showed me a storage unit. The storage was super clean and smelled like fresh fabuloso, I highly recommend this location to anyone thats in need of a storage.

Elizabeth is a great person she's a awesome working young lady. She is very helpful with me what every I need help with she always is a available to help me and we always need people like that in our time of need. God bless you and you keep up with the great job that tou are doing for the people 🙏 😊.

I thank you Elizabeth for your service you were great.

Elizabeth was a great customer service rep. I had reserved a unit with a promotion, but unfortunately someone had gone in-person and rented it out, but she still honored not only the promotion but the monthly price I had reserved. She showed me the unit and clearly explained the process of moving in/out, paying the monthly rent, and using the gate access. She was very friendly and helpful throughout the whole process. I had been looking for spaces for a few weeks and was planning to wait a few more days before deciding and renting, but the price and the excellent customer service sold me. Edit: Had another great experience with the reps at this location. I had let the time get away from me and did not realize I was arriving with a uhaul of stuff right before closing. I realized when I wasnt able to use the elevator. Nicole informed me that they were about to close, but if we could get the stuff up quickly, then she would allow us to go up. We got our stuff in in about 25min. She did not have to give up her own time for us, she would've been well within her right to turn us away, but instead she allowed us to quickly get the stuff into storage. She was an absolute saint.

Elizabeth has been soooooo helpful to accommodate us to our needs thank you so much great customer service!

Nicole was welcoming and very polite while getting me all set up for my reservation. Definitely should keep her around !

I am very satisfied with the customer service I receive and the help I get from the employees as well as the manager. They are always there to help.

Elizabeth was so wonderful. She caught me when I was entering the storage unit to let me know I needed to change my access number. She didn't have to do this, but she went above and beyond. I've only had good experiences at this Public Storage location

NICOLE WAS A VERY PROFESSIONAL DESK PEOPLE., KIND AND FRIENDLY. NICE PLACE TO RENT.

Nicole was awesome

Excellente servicio de Elizabeth y mug limpio gracias

My experience here at Public Storage was excellent. Elizabeth and Nicole did a tremendous job assisting me with my storage. They’re both very professional, knowledgeable, and efficient. Thank you ladies for making it less stressful.

Elizabeth has great service always enjoy coming here thanks to her

Great public storage location. The facility is very clean and tidy and very well protected. Staff is doing a great job and providing an amazing service, especially Elizabeth!

Nicole is great she went out of her way to help me. I'm a satisfied customer. I'm going to tell everyone to come here if somebody needs a storage. Thank you so much Nicole you ROCK.

Elizabeth and jose they were extremely helpful to me when I come in and there here its great to have people that take the time to help others in need of help. Thank you so much keep up the great work

Great customer service

Nicole y Jose yo. Pienso. Tienen. Un. Rervisio. Bueno. Son. My. Amables. Para. Con. Uno. Un. 10.

I have had a storage space at the 6007 Venice Blvd. location for 15 years now. I left LA with the intention of coming back, but something always seems to keep me from being able to return to get my items. Twice there have been building issues—like flooding—and each time I have been alerted to that fact, and in one case they moved the stuff to a new unit for me because I couldn’t get out there to do it myself. It’s true the cost keeps going up, but I spoke with Nicole yesterday about ongoing problems to cover my monthly rental, and she negotiated a reduction in my rate—probably because I’ve been such a loyal customer for so long. She doesn’t even know how much that helps me out. Thanks to Public Storage, and Nicole—for taking care of my stuff!

The fourth floor doesn't have AC and it feels like hell, and also when raining it's flooding, they increase the rent with no warning

LA señorita Nicole que nos atendió en público storage nos dio súper servicio amable me dio toda la ayuda necesaria que necesitaba excelente servicio gracias.

Gracias Elizabeth me ayudo muchísimo excellente servicio

Great experience with Nicole. I found everything that I was looking for. She was very attentive and helpful.

Great customer service by Nicole and Jose ! Thank you for all Your help

Nicole was a pleasure to work with, A+! Friendly, efficient and accommodating. This was my first experience renting a storage unit, she couldn’t have made it any easier. Wonderful experience! Highly recommend this location.

Elizabeth and Jose were so helpful! Moving is stressful but they made the process so easy! Very grateful and would highly recommend!

Nicole and Jose were great with our American Post storage items!! Paying our bill was seamless and they were able to assist us in cancelling our storage for December and not be given charged! Awesome!

Very helpful and fast really liked the fact that sge speaks spanish aswell😁

Jose was great. He took the time to show me around and help with gate access. Thank Jose!!!

Jose is the best worker I love his customer service, he always ask can he help me. Thank you Jose I appreciate you. See you soon. I feel safe when Jose is here.

José is awesome, very helpful, caring and positive to interact with. 5/5!

Amazing service and so easy! Ellicia was so sweet and even helped me download the app to get set up.

Jose was very helpful to me, taking his to explain everything and showing me the unit. Thank you Jose! Aretha

Jose has taken great care of me, excellent prompt service, always do a great job for me!

Lucy is the best and she is really informative. Best customer service I have experienced.

Jose

Really helpful staff . Jose is really patient and helped me choose the right storage unit Base on what I need it . Peaceful and friendly

Erika is AMAZING!!!!! So patient so kind always god and funny conversation. She listens to my problems and laughs with me. I have never been so happy with a PS as I am now! A++. Thank you! Review time a raise is earned!

First time using a storage unit and Lucy truly made everything run so smoothly. She helped me with all me questions and concerns. She also keeps the facilities in tip top shape. Will definitely be renting here if I ever need another storage unit.

Lucy was so wonderful and patient with me! First time Public Storage user! Ty for everything!

Lucy & staff are awesome!! So helpful & very sweet!!

Lucy was so helpful and kind. My first experience with a storage facility and she answered every question and then some. She made the process so darn easy. All the staff is professional and helpful and the facility is really well maintained . This location is a no-brainer for all your storage needs.

Just wanted to leave a review for the Jawanna i always come in to pay my bill here and she is great and always polite.

The customer service here is the best. I rented another space at this location because of Lucy she is always helpful.

Today, a staff, Jawanna had saved me from the hell. She was a very kind, devoted woman who gave me an advice how to deal with my table remained at the last moment(my table was supposed to be taken by 3rd person, but he was disappeared) She kindly borrowed me a screw driver, so i could dissemble the table, and she helped me to throw it into the wastebasket. I could move out well with her support. I would definitely recommend this storage to my friends. Thanks, Jawanna!

Jawanna..is exceptional

Lucy is the best. She took the best care of me during the most stressful week- moving week. I highly recommend anyone needing a safe space to store their things to come here. Tysm Lucy!!

Rapido y facil no muy barato pero los precios creo son casi igual donde sea

I'm really pumped about this unit--it's been a few years since I've needed self storage and this place feels like the first one that's in this century. It's clean, the staff is helpful (thanks, Katie!), and it has an app you can use to easily get through the gates.

I want to thank Lucy for making my move in process very easy. I thought it would be more difficult but she is very helpful. Lucy was very kind and patient with me. She is also very informative and knew exactly what size i needed. Thank you

I was driving by and just checked this place out on a whim because I needed a storage unit. They had a lot of options and the worker Lucy was super helpful. The place is very clean and Lucy explained everything really well. The Bluetooth entry and exit is a nice addition.

I really want to appreciate all help from lucy and jowanna they are very very helpful and efficient on this place

I wanted to write a review because Ja’Wanna seriously helped me out tonight. After a long day of moving, she was a breath of fresh air and was beyond accommodating for my movers and I. Thank you so much, Ja’Wanna!!

Lucy is incredible! Standard for all customer service representatives.

Thank you, Lucy! You have made the transition to and from the storage unit a breeze! I always see her helping people, making walks checking on the units, and keeping the grounds clean. The bathrooms are always clean. Very secure. If you ever have any questions, Lucy is there willing to help you in any way she can. Thanks, Public Storage family!

Lucy was a great help showing me the various available rental spaces as well as all the available amenities on the property.

Stay away! I've never experienced worse service than at this place. The employees don't care a tiny bit about their jobs - let alone your stuff. They are always gone when you try to get in touch with them, and they never keep an appointment, and show up 45-60 minutes after they were supposed to meet you. They recently changed their opening hours... it used to be 6am to 9pm... now it's 9:30 am to 5pm... and they did it without telling anyone - so after driving for an hour, and speaking to an arrogant supporter, we had to turn around and go home. ...oh, but to top it off, they at the same time increased the monthly rent by $75.. Gonna look for an alternative asap. These guys can't be trusted.

They let me move in last minute. Amazing service and facility, very clean, COVID-conscious, easy storage unit access and parking for unloading. Only wish they had extended access hours (limited because of COVID).

Lucy was extremely helpful. She went above and beyond to help me on a very frustrating day. She was a great host. I will be always grateful to her

It was very easy and stress free at the 6007 Venice Blvd location. J. T. was extremely helpful and very professional. I had to switch to a larger space and he was more than willing to assist. I strongly recommend this location. It only gets 4 stars because of the lazy and disgusting transients in the area. But they stay away from the storage.

Jose Olivo was very helpful and happy to assist me.

Extrañamos a Ashley la necesitamos a aquí otra vez cuando la van a traer pa tras

Excellent customer service by the associate Lucy very helpful

What a terrible decision Public Storage at 6007 Venice Blvd has made. I’ve been storing here for years and they changed their gate access hours from 9pm to 6pm. This was a bad business move and will lose customers. Please change it back to 9pm. I am moving out and have heard 3 other people moved out and many more will. We live in Los Angeles, CA where people work LONG hours and weekends, we need accessibility to our inventory, property, etc... please reconsider (Mike) and Public Storage Executives!!! If THEFT is a problem there then use your big profits $$$$$ to install better security systems and cameras- don’t punish your LOYAL customers! Also get more carts!!! Extra Space Storage provides 4-6 carts at their facilities and don’t even lock the carts up or require your drivers license to use a cart!!

Went in to see the facility and our unit a few days before moving things in. We were very fortunate to deal with JT, who was patient and helpful in showing us around the space, explaining recent changes to the office hours, and discussing how to make things easy on move-in day. The property manager, Lucy, was also a pleasure to deal with over the phone as we made our storage arrangements while out of town.

Your associate Lucy is by far one of your most prized assets. Kind, helpful, knowledgeable and just a pleasure all around. She deserves praise, a raise, and acknowledgment by Public Storage as an important part of the company. Thank You Lucy for all your assistance.

5 stars for JT! He was great and always willing to help when he was there :) he made our experience a great one and made us want to come back, even though we were moving out of the unit. Thanks JT!

Moving can be such a hassle but I honestly had the BEST experience today! Lucy was probably the nicest person I have ever encountered in customer service. I'm not talking fake nice, she was super genuine. She really deserves a raise. She explained everything thoroughly and was super helpful. I only talked to Jose for a little bit but the three of us had an AWESOME conversation about life. I hope someone from the company is reading this and will actually do something (could be money, a free vacation, etc.) to show appreciate for quality employees like Lucy. For the record, I just met this lady today and have no affiliation with her outside of Public Storage lol. I'm only in the position to show appreciation through words but hopefully the company can do more than me. Thanks again Lucy and Jose!!!

Lucy was an amazing help she was super sweet and kind gave me everything I needed!!! I definitely will come here again if she's here!!!

JT gave me an outstanding customer service !

Lucy gave me great customer serviice and she explain everything very well i will recommend my friend and families to come here to this facilty thank you...

I was given a great service by mr jovann

Thank you jovan for everything!

Jose was super amazing and super helpful! I’m a student and was a little bit lost and he helped with everything! So grateful !!

Jovan did an awesome job in a tough situation. Thank you for being flexible and amazing 10/10 would rent here again.

Great service from Javan! Outstanding place!

Lucy gave me outstanding customer service and she was great help

the customer service at this public storage was great. Jt and Lucy were a big help in giving me the information that I needed for future prospects with this location.

Recently got my unit broken into and had my stuff stolen very disappointed dont ever leave your most valuable stuff

This morning on the first day I was able to go and fill my storage unit with my priceless belongings when I drop the lock and it had the key in it it hit the ground and shattered the the key broke off inside the lock there I was stuck with the lock that I could not lock my unit with unfortunately Giovanni wasn't here last night when I put so I left it all night unlocked which I have full faith in because this is a top-notch organization upon coming this morning Giovanni hook me up with a brand new lock and key no charge but I tried to pay him he wouldn't take the money thank you guys then just hit send

Great staff, great service, convenient location.

Extremely helpful and courteous Jevon was able to assist me with cutting my luck on my move out date even though I forgot my keys and would’ve had to drive 50 miles back much appreciated! 5 stars!

The manager JT is FANTASTIC. Thanks for the help!

Really easy! Loved working with Jovan!

Great service by Jovan, convenient place to pick up moving supplies.

Jovon provided excellent service.

Jovan good service and pleasant person

Do not leave your valuables here! My storage unit was broken into. I was not informed and the staff wasnt very helpful. No date of when it occured nothing.Money gone down the drain

Ja Wanna she is the best!!!!

I come to this public storage to pay my son payments and the employees here are always so nice and friendly. Thank you JaWanna and JT for your help I very much appreciate it.

The service here is awesome & Jt and Jawana are very helpful and determine to keep the costumers happy. Thanks public storage 👍

JT was helpful and explained everything clearly. He was also super friendly and gracious!!

Jose made this experience 5 star. I put a hold on the space online (and saved 40% - don't walk in and lease a space, you'll pay more! Online is the way to go.) and even before I came in he called me to warn me about a traffic jam due to an accident - and thanks to his heads up, I got around it. He checked me in, gave me my entrance code, and showed me my storage unit. I was in and out in 7 minutes. The space is clean, convenient, and safe.

Jose was awesome helped me plenty. Will be coming back. 🤟🏼

Ja wanna was extremely helpful with the tour. Very satisfied with my service today!

It’s super clean and I just want to thank Ashley!!! Thank you Ashley for you support and always being so kind and informative.💕 Moving can be overwhelming ...you made it a breeze🙏🏻

Ashley was amazing!! So helpful and very informative - phenomenal service

To espesived

I had Lucy show me around who greeted with a smile, was friendly, answered all my questions promptly. Overall was a great help. Louis was very friendly as well at the front.

I actually went to two of the businesses. Both were awesome. Ashley and Jose at 6007 Venice Blvd helped in finding a larger space at 8512 National Blvd where Jasmaine was wonderful. Awesome experience from both locations.

I recommend this place to anyone, jose was helpful and friendly..

Las personas Ashley y José son una muy amable si se los recomiendo 100%

Ashley is amazing she treated me truly great

I have a good experience with the service of Mr Jose . I recommend this public store thanks

Awesome customer service. Had a lot of questions and Jose answered them all.. I'm impressed. Thanks guys .. stay awesome!!

I recieved a good assistance from Jose Olivo he has a great costumer service is a bilingual in English and Spanish explained me everything very clear. I gave him 5 stars.

Ashley, the sales representative, was not only knowledgable and helpful to us but also hands-on when showing us how to use the codes for the elevators and getting around the facilities..the service she gave me was very welcoming and on point. If the service would of been different I would of went somewhere else but it wasn't, so I was very satisfied and even bought some supplies because of her... I would definitely recommend this location to anyone..

Ghetto area. Decent with self parking inside.

We came to the storage and ran in to a little problem. We came across two(Ashley and mike )awesome people who helped us out. Thank you guys .!! 😊

Ashley and Mike helped me out and made everything easily accessible! Big thanks to you guys I appreciate it :)

This Public Storage location is excellent in terms of convenience, customer service and availability. I needed a unit in a hurry, and Ashley was right on it. Upon getting to the location, the unit I looked at was going to be too small for my needs, Ashley went to work and found another unit on the same floor that fit my needs. She also made sure that we had enough moving carts to lessen the number of trips we would have to make. She was extremely helpful and super friendly. We couldn't have done it without her!

This was one of the best comstomer service clerks Ashley. She was so accommodating and helpful thank you so much !

Great, friendly, efficient, and fast customer service! The facility is clean, updated, and super accessible! Ashley is the best, tell her I sent you!!

Thank you to Jose O. for the excellent service at this Public Storage. Appreciate the help very much. Will be returning in large part due to the great experience that Jose provided.

Excelente servicio de Ashley

Ashley was AWESOME 🤩 . Sweet and super helpful. She Made the whole process easy!!! Facility is very very clean!!! Love the indoor parking, makes unloading easy and safe. And the place is so easy to get to, right off the freeway 😁

Great location. Always clean and neat. Staff here is always great and helpful. Jose was superbly helpful in helping me accomplish the tasks I had while in my unit.

It's a storage place. The staff r v nice and helpful, though.

Great customer service...explained all my questions straight forward and friendly Ashley in the office is always very helpful.

Ashley communicates rules and regulations very clearly keeps a clean bathroom and always has a smile and a good greeting

First Time using a storage facility, the property manager Ashely made it very easy and accommodating to everything we need. She was extremely nice and professional. Couldn’t have asked for a better experience. 10/10 service!

I’ve had nothing but excellent service from the staff at Public Storage, especially Ashley, who always has a smile on her face and a kind word to say!

Gracias Jose and Migeul!!!!!! Great service!

I had the most amazing experience here. Ashley helped me find the perfect unit that was perfect for my move-in and move-out, and at a great price! Thank you Michelle and Ashley!!!

Michelle is super friendly and helpful, I've had several question and she has always had answers for me, she's really professional. I've never had an issue with this facility all the staff is very helpful.

ashley myamable y gradable me tubo paciencia de explicar todo con amabilidadd y todo limpio

Jose Olivo have a very good costumer service clear information. Is a very good worker.

I have a storage space at Venice &’ Cadillac &’ have rented with Ashley &’ Mikeiya who run the property. Ashley is a wonderful property manager and does a great job with running the facility. Her salary needs to be raised as she does her job with pride. Its been a pleasure working with Ashley &’ Mikeiya.

I make my payments here this is not my location where I store but Ashley and Jose are always helping with a smile the best customer service I get here thanks guys

Trabajando un rato alli

Excellent service by Jawanna, Ashley and Jose always treat me the best

Ashley was very helpful and kind

Jawana & Ashley were absolutely fantastic !!

Lexi was awesome! She made my experience super quick and simple. Best location I’ve been too! Wish I could give her 6-stars!

I never used a storage facility before and from the moment I met Ashley I couldn’t be leave her leave of professionalism she is the best. I left for 4 months after getting my unit when I came back she instantly greeted me with a smile Asked me how my trip was!. Incredible experienced

I came in last month to buy boxes and other storage supplies. Haven’t had a chance to write a review but I just wanted to say that Ashley was very helpful and knowledgeable. Great customer service here. I will definitely recommend this location to everyone I know.

Thank you Jose for making my Public Storage renting experience great. Fantastic customer service & very attentive to my storage needs.

Ashley was Awesome!!! She was extremely helpful. I would definitely use this storage again!!!

lexi was hella helpful got me a 5x5 the same day!

There was a flood this week and all my bottom boxes were ruined. Lexi was very helpful at answering my questions and I felt at ease knowing that I have insurance here. Thank you so much Lexi.

No matter how hard life gets, don’t let this company take and auction your belongings. Do whatever you can to get your stuff out if you cannot afford it. I visually watched them auction off all my hard earned belongings. It was heartbreaking. Their Auction Rules as far as who can participate in the Auction are NOWHERE to be found, before the auction I called Customer Service and the corporate office and all of the employees claimed they didn’t know the rules and advised me to contact the district manager, I sent several emails and left voicemails for Mike numerous times, he NEVER responded, not even once, even before my account was delinquent, there was an issue with 1st floor tenants entry codes being deactivated so none of us had access due to their vendor that handles the door security messing the system on a Friday which prevented us from being able to enter all weekend until it was fixed the following Monday or Tuesday, the public storage staff never even notified us even after they knew about the issue, no email no phone call no apologies for the inconvenience, nothing. I reached out to Mike about entry codes being deactivated and still not one response. Even after I offered to pay partial payment to stop the auction, Ashley said that Mike was going to say no. I know Ashley was happy my belongings were being auctioned. I spoke to the guy that bought my belongings, he said he couldn’t sell me back my stuff because he was instructed by a public storage employee to purchase my unit. Important legal documents were left behind by the buyer, I asked Ashley how much time did I have to pick them up she told me 7-days, I called back a few days later and another employee told me I had up to 30-days after the auction to pick up my documents. Being homeless, having car troubles, not having family here, or a support system, I unfortunately was not able to make it. I had no where to put it and they wouldn’t tell me how much was left. What this company doesn’t understand is that it is also hard to come back to this place and not getting angry, being hurt and upset and after they’ve heartlessly auctioned off your hard earned belongings. Ashley had it in for me ever since I mentioned to her that years ago I use to rent out a public storage unit also located on Venice not too far from this location and my belongings were stolen, I told her that I had the feeling the Employees stole my belongings because they claim the cameras were not working, Ashley was the Manager of another location also on Venice at the time that is also close by, I think she thought I was saying she stole my stuff but I know I was never a tenant at her previous location. There are several public storages not too far from each other around this area, I know she wasn’t the manager at the location I was in because I will never forget what the Managers looked like at the location I was in. Ashley is sensitive, she takes things personal and I can tell she can be vindictive if you rub her the wrong way, Reading the reviews I see another Reviewer, Esther Jaime Lee, has experienced something similar. I would’ve tried to retrieve the last of belongings, since things have gotten better and I am able to now but I’m certain they throw them away by now. Don’t think some of these Public Storage Employees don’t look at your belongings before auctions because they do! And if they see something they like they will make sure to have someone bid on your unit for them, if this is not the case, where are the rules exactly???

I like the customer service here. They are friendly and helpful! The person that helps me often is Ashley.

Jovan is very nice and prifesional, ive been storing here for years and always receive great service. Ashley's been here for a while she is on top of her stuff clean property very nice any questions I have she helps me out in everytging.

Ashley is a kind and an outstanding job for Hanmi Escrow Inc. She is also a great job.

Ashley is the best at this location and if it wasn’t for her I would not be here. She has a way with customers that is perfect and caters to each individual or at least that’s how I feel. The overall storage facility as a whole is good I would just like to see lighting inside the units to see better. But my re ire mainly reflects the good customer service I receive from Ashely she’s the absolute best!!!

Having previously had a storage space years ago when I used to live in Boston, I cannot speak highly enough how ideal this particular facility and its personnel have proved in every way: from Jawanna and Ashley’s thoroughly professional, informed, and most of all helpful assistance to the conveniently situated location that’s well below the rates for other comparable Public Storage spaces along Santa Monica Blvd. and elsewhere – and that’s even before the great benefit of making my reservation just in time for their special 50% (!) discount for as long as I keep the unit, such that any nominal future increase still wouldn’t approach the standard retail rate.

Had to get a public storage before moving into a new apt. Ashley made the process super easy for me and recommended the perfect sized storage. Clean facility and easy access. No complaints from my end.

Jose. show me some spaces and he show me the location what it close for me is a good customer service

Straight forward setup, got a good deal. Ja'Wanna helped me out and she was wonderful.

Ashley and Michelle are very helpful and nice.

Very nice 👌

I've been on the search for a storage unit and this location is the place to be. I was welcomed by the building manager Ashley and her co worker Michelle. These ladies made the process of looking and renting a unit effortless. :) Thank you Ashley for dealing with all of my questions!

Just recently went to check out and ask questions and ended up renting a unit. Ashley was amazing and gave my roommate and I very detailed information and also a great rate! I have to say that the excellent customer service Ashley provided us made us feel secure in renting from this location.

I've lived in dread of ever needing a storage locker, but when I moved from Chicago recently, this facility was one of the closest, and also one of the most highly-rated. I was delighted to meet Ashley, who was exceedingly helpful and kind - not just when showing me around or explaining all the contractual details, but whenever I've gone back. I feel very comfortable there, it's easy to navigate and the staff makes things very pleasant. If you're considering a storage facility, look no further!

Great service

Ashley and Jawanna are both amazing - they were always so nice and friendly to me and my family every time we see them. We had so many questions and needed help with the elevators all the time. You are in good hands with these two girls! Thank you for all you do. 😊

Great service! Thanks Ashley

Great service from Jose and Ashley

Excellent costumer service and accommodation by Ashley!!

Excellent customer service by Ashley and JaWanna.

I've been with this location for 1 year and 5 months. I use the facility for business purposes, so I'm here on a daily basis. The staff, (Ashley, Jose and Jawanna) are pretty darn cool. They are very attentive. Location is kept clean and they are really observant when it comes to security. Nothing gets past them. Whenever I've had concerns, they've always been helpful and respectful.

Excellent location! Excellent publick relations and service at an excellent price! Thank you Ashley!!!

Ashley & Jose habe the best Customer service ever.this Location is clean Keeper in good conditions You always See the the cleaning

This location is clean, effiecient, and professional. I was taken care of by Ashley and was very satisfied with her customer service, she is a great representative for this company, and would recommend this place to anyone.

I came to this Public Storage as a recommendation from my sister. She was very happy with the service "the girl" gave her. When I went in to look at the unit and fill out my paperwork, Ashley recognized my last name. She turned out to be the person who helped my sister in renting her storage unit. She was very friendly and super helpful and knowledgeable. In regards to all things, moving, packing, and stacking, she seems to be an excerpt. She definitely made my experience stress free. Which is not what i was expecting.:)

Went to the public storage to ask questions and jose was able to answer all my questions. Perfect customer care.

Ashley was so helpful, kind and hospitable! I definitely feel comfortable storing my belongings today

Ashley the Manager was real friendly and professional. Glad to have rented a storage from this CLEAN location.

The company is crappie but the staff at this location is super great, Ashley who bend over backwards most of the time to fixed things that company should take care of, they we have Jose who works his tail off sweeping outside the compound while still maintaining things inside and so does jJa’wanna . These guys really work very hard to keep things in lin line here so we can go about our business.

There was a flood in our 10’x27’ unit. Ashley was SO incredibly helpful and attentive! She not only found the best solution for us in terms of transferring units, but she stayed after work and literally helped renters in two unit move their things. Her kindness and customer service are beyond words. We are grateful for her help and compassion.

Ashley & Jose provided me with great customer service

This property is very clean and the staff here are amazing especially JaWanna she is always friendly and willing to help I would recommend this location for anyone who needs storage.

jose ashley. muy buen servicio y muy atentos en todo momento

Its pretty great! I have multiple units in different locations and this is is literally the best! The service from Ashley and Jose is always top notch! Either one of them is always in and always incredibly friendly! The hours are convenient because my schedule is all over the place so it’s works out! Easily my favorite storage unit

Great service provided and immediate help specially Rep Jose O.

The units rented were clean!!! Overall great service with public storage Employees such as Jose and very clean! I would recommend to others

Usually I don't bother to go through the process of leaving a review. How ever is different. The representative Ashley that helped me was an absolute angel. She was very helpful and knew her stuff. She let me know what they had available and the prices as I was very confused about what I needed when I came in. I got a really good deal for the $1 promotion. I recommend this particular location to anyone needing to get a storage unit. Make sure you ask for Ashley.

I am happy with my storage space AND very happy with my service here. I originally shared a larger space with a friend, but now I have my own. Your employees made that transition easy. Your employee Ashley has always been helpful, informative, and friendly. Thanks PW

Wonderful, supportive staff especially Ashley and Jose. Best self storage facility that I have ever used. Ashley is a selfless employee that puts customers first!

Ashley is so helpful and so personable! The staff couldn’t be more perfect with all my needs!

I own a small clothing business and end up with a lot of product/equipment that doesn't all fit at home. I went in to get quotes and more information and I ended up speaking to an employee named Jose. He was extremely helpful and made me feel more than comfortable keeping my business equipment there. I will be calling soon to set it up and I hope I get to talk to him again.

I've rented public storage units about 5 times in my life so far and by far this has been my best experience to date. Jawanna and Jose at this location are super friendly and helpful but not a fake inauthentic manner. They really show that they care about your experience here and the safe keeping of your belongings. As long as they are at this location I would highly recommend it!

Jose is great!

Jawanna Amazing and helpful. José also great helper. Amazing staff and great price

Ashley y José so lo mejor medio serbio muy bien

Ashley provided me great with customer service thanks .

Ashley was very nice helpful. Don't get rid of her.

Had a few questions about renting and Jose was extremely helpful.

I had a great experience with this public storage facility in Venice Blvd after having not so good experiences in the past with other storage companies. I’m not sure if Ashley is the manager; if not she ought to be. She was super helpful and made herself available pretty much any time we were looking for answers or help with something. She runs a tight ship and is instrumental in overseeing the comings and goings on the property. She made sure we knew the ropes of getting in and out of our unit with ease and the rules of rental. I recommend talking to Ashley if you are looking for a storage unit!

Great service. Thank you Ashley.

Yaaaaaaaas love public storage at 6007 Venice Blvd so helpful and patient with me just love the customer service thanks for being awesome ashley & joawanna

Ashley is the person you want to talk to !!! The best

Lee was social helpful and was so great! Today was very hectic

Had a PS on balboa n roscoe n the big hevey set lady is aways mad she locked me out of my storage because i had to menny late check outs which was only 3 and only by a minute or 2 so i was not allowed to go back in till i had a big truck move

Candace & Ashley are the best team they have

Excellent Customer service giving to me all the time by Ashley and Jawanna they are fantastic and always smiling and go out of there way to help me with all of my needs. If you are looking for great customer service and a friendly staff I recommend you store here.

Jawanna and Ashley have great customer service thanks for all your help

Great service and Ashley and Jawnna were very friendly. Will continue to come here for any storage needs .

Ashley, as always, was amazing!

Ashley is a very nice person treatment very well she is very nice.

What are your office hours?

I am so appreciate that Ashely has helped us a lot and she’s been such a good person to us sees we first came in here thanks so much Ashely for everything!

jawanna and Ashley were excellent in giving us service

Ashley candace and ja'wanna great service. Candace even shared her cookies with me 😊

Jawanna and Ashley and Jose were exceptional. I really appreciate their kindness and efficiency.

Great location service great hospitality is great highly recommended thanks to Candace, Ashley and Dekayszae great girls great service very helpful Thanks again

Candance was very helpful and professional. She showed me a good unit.

Great service from Jawanna!!!

Excellent staff with courteous service along with the best price I found for storage in L.A. If you want the best location for your storage needs, this is where you want to go. A special thanks to Candace and Mike for going the extra mile when I lost my key!

Jose was very helpful and an easy person to talk to i recommended this place to my family and will store my things here in the future.

Jose helped us and he was amazing! We had a difficult time deciding what size space we needed and he helped us talk through it and make the best decision!

The customer service was behind my expectations!. Ashley, the manager, was excellent. She explained everything clearly and did everything with a smile. She rocks!!

Ashley was very helpful in our move very courteous very kind we appreciate her help

Very very respectful ashley

The customer service was amazing, from the phone conversation to the meeting. I felt very comfortable and would recommend this storage to my family and friends

Candace and Ashley are two outstanding workers who perform their jobs on a daily basis without fail. They both are friendly and have an outstanding attitude. I am honored to have met them and I love this location.

I had the absolute best move-in experience. Ashley G. is wonderful with her extensive knowledge of the facility, she goes out of her way to explain things that I would have never even thought of. She is a great listener and will do anything to help with whatever concerns you have. Her superior help has put our minds at ease and made this whole process of moving SO easy. I am so thankful Ashley G. was able to help us with experience!!

Melanie was amazing!! Super helpful! I love this place. Super clean and convenient. Best staff!

My experience with Public Storage was excellent because of the tremendous assistance provided by Ashley. Ashley gave me her full attention and provided answers to all of my concerns. In addition, Ashley has an exceptional customer service attitude which made my very long day brighter. Joseph

Buen servicio de Ashley 😀

Ashley and Katie did a fantastic job and I was very satisfied!

Quick and easy access to storage and clear communication from Candice and Ashley who were very helpful in the process of moving in and moving out. All around met expectations.

The ladies, Candace and Rachel were very helpful with my storage needs. I misplaced my keys and they were great with getting the situation resolved in no time. Thank you very much!

This is my first time renting here. The customer service is good, Ashley is very patient, friendly and helpful.

Ashley. Excellent customer service

Easy and smooth check-in process! Ashley and Candace were professional and courteous and went over all information in detail.

Storage location is perfect. Rachel helped me with all the information needed for me to store my stuffs and also was very flexible. Would recommend this place to anyone

Rachel is a lovely person great service very helful

I love Access Storage , it's a great place to keep your safe and easy access. The Hours are great and Ricky ,who runs the place keeps it perfectly clean and the prices are reasonable. So much better then Public Storage and their open later. Thanks....Stephanie Hernandez

I want to thank Sharon at this site for all her help setting up my new account - a very friendly and helpful staff to work with.

Great services by Ashley

Ashley provided excellent service. There is a good amount of covered parking. Clean facility and security is good.

Fron the moment I walked in; Ashley the property manager was extremely helpful and assisted me with opening two of my units. You need more employees like her! Thanks Ashley!

Love the spot. 24 .7 and they have great cleanliness. If you want storage 24hrs a day this is the place.

Muy bien el servicio es muy buen servicio Rachel

Ashley &Rachel are the best works best customer service ever thanks girl

Amazing service, friendly staff Ashley was amazing at showing me the whole building. Amazing amazing.

Ashley's fantastic!! Keep up the awesome customer services!

Ashley was an awsome help and very attentive of her duties recommended this storage

Ashley is very good manager she assist me very well exlent service

Had a great experience thanks to Jose. If I decide to store my things I will be coming here. Thank you Jose for everything.

Ashley was so amazingly helpful and fast! Thank you so much!

I had a really great time at Public Storage on Venice Blvd. The customer service provided by Candace was particularly amazing. She was very attentive and made the move a easy process.

Ashley and Candice were very helpful! Thank you so much! 😊💓

the best service,friendly and helpfull emploees,I'm glad that I find this location.it's been 5 months that we are at this location.Ashley is always nice to us

There are kind and friendly. Candace ashley helps all the time i recommend this place .. i give them five stars... 🖒🖒🖒🖒🖒

Ashley and Mike provided phenomenal service and would recommend store 20499 to anyone looking for storage!!!!

Ashley did an awesome job of assisting us! Great price, great deal, great service!

Amazing property manager and staff. Ashley helped me out immensely. Thank you.

Ashely and Candace was very friendly and nice. They helped me out very nicely

Ashley has given me the best customer service over the last year. She deserves a raise. The usual annual raise for good performance and an additional raise for exceptional customer service. Ashley is friendly, helpful, always knows my name and greets me with a smile. Candice is also bright and helpful. These ladies keep PS on Venice running smoothly and it's always a pleasure to be here. I pay my bill in person just so I can visit with them and see their friendly faces.

Just left PS..had the BEST CUSTOMER SERVICE w/ Ashley. She was Friendly Helpful and a JOY to talk to. Don't find this nowadays. 100 Stars ! :)

Ashley is the nicest, helpful and she really knows her customers and supplies.

Ashley was very helpful and thorough with the storage process! Good experience

Great customer service! Ashley is the best! Jose is helpful, too!

Ashley is the best always assisting me with my storage needs best customer service ever 💯%

Ashley and Candice have been the best customer service agents in the history of Los Angeles California they have walk with me through this journey cuz I lost my mom and they have been helping me every time I come here the place is spotless and clean and I love them I strongly recommend this facility for anybody who's looking for great customer service always there always on time they always help me when I need help they always give me a helping hand so come on down everybody and rent from public storage

Excellent customer service provided by Ashley and Candace

Just left Public Storage at 6007 Venice Blvd in West L.A., Ca. and the manager Ashley and the Relief Manager Candace did a wonderful job helping me out today. Recommend them both, their the lowest priced storage facility in the area majorly! Thanks....

Ashley was very nice.

Ashley is very nice she helped me with my move on thanks very professional

Ashley did actually wonderful I'm actually please do this

Ashley Eric are really great they help you talk respectfully to you make sure you are OK they are great people. I would recommend this place to anyone.

Ashley was very informative helping me get my unit rented. The whole process went smoothly.. I was able to store my items and a clean, safe place!

ASHLEY WAS WONDERFUL AND EXPLAINED EVERY THING TO THE T. SHE WAS GREAT.

Ashley provided excellent service. She's very thorough and personable. Great job!

I like the way Ashley attended to my needs and explained the whole process,she needs a raise!!!¡!

Ashley and brandi are amazing always ask for them. They made my experience fast and easy.

Very detailed customer service! Ashley was very helpful

Eric was very politely and helpful with us!

Excellent customer service. Very friendly staff especially Ashley, Candace and Eric.

Ashley was incredible in helping me set up my account and always greets me with a smile. Very personable! Recommend her and Public Storage!

Ashley was very helpful she is the best at this location helping me with all my storage needs

Ashley had great customer service! Friendly and helpful! We will definitely come back here!!!

What you so micha! A great customer service!! Thank you Ashley Eric!!

Awesome experience! All communications and processing went smooth courtesy of Ashley and Candace. They send out friendly reminders which comes in handy for billing. Go Public Storage!

Ashley did an excellent service providing us with the at most customer service . We appreciate her .

Ashley, Eric, and Candace were awesome and parking was easy

Ashley was great and very detailed with answering all my questions

Ashley's customer service is awesome.

Thanks eric candace ashley for all your help

Nice location. Friendly management. Convenient hours. Ashley was very helpful at signing in process.

Candace is great I recommend to use the place

Satisfy with service from Ashley

Muy buen servicio de Ashley y Brenda.👍

Great location, Jovan is very professional employee I've rented at other locations and liked the service I get here.The property is always clean and staff is very friendly. Ashley and Brenda give amazing customer service love their attentivenes come rent from these lovely ladies

I've been coming back to this place because of the costumer service that they provide! I was running late and Ashley hooked me up!

Ashley & Jovan were extremely helpful and courteous with everything we needed! And more!!!

Brenda, Ashley and Asia were super nice and helpful.

Asia is professional, courteous and personable. She is a pleasure to work with!

I love the customer service of the ladies Asia,Brenda and Ashley.They always speak and wave and are pleasant to me whenever I come and go through the Public Storage facility.If it is possible id recommend they get raises for being pleasant ladies and performing their jobs duties above and beyond description.

Ashley is very wonderful personality is on point she is very helpful greats u with A 😃

Ashley is very courteous & professional in assisting me in working out my storage issues. She is a definite asset to your company...

Ashley&Asia were very polite and helpful. They made the process of finding a storage very easy. I would recommend this place to my friends. Clean property and nice staff.

Asia and Brenda were very accommodating and the experience was a joy. I hope all Public Storage customer service meets the high standards that Asia and Brenda provide.

brenda ashley great customer service!!

Great customer service by Ashley!

I WISH I NEVER TRUST THIS PLACE WITH MY BELONGINGS, I LOST SO MUCH ESPECIALLY SHOES AND CLOTHING THAT WAS GIVEN TO ME WHEN MY MOTHER PASSED AWAY, THE SENTIMENTAL VALUE OF THAT COULD NEVER BE REPLACED. 500 PAIRS OF MY SHOES AND SOME OF MY CLOTHING WAS STOLEN FROM THIS PLACE. WITH OTHER ITEMS I DON'T BELIEVE THAT IVE BEEN PAYING THESE PEOPLE FOR 2 YEAR AND THEY WERE SLOWLY ROBBING ME, I HAD AN OUT OF STATE ADDRESS SO THEY KNEW THAT I DIDN'T CHECK ON MY ITEMS ON A REGULAR. I AM PUTTING THIS OUT FOR EVERYONE TO SEE SO SOMETHING LIKE THIS WON'T HAPPEN TO YOU. NEVER AGAIN WILL I EVER USE PUBLIC STORAGE AGAIN...( UPSET AND HURT) EVERY TIME I THINK OF HOW MUCH I LOST IT BRINGS TEARS TO MY EYES. ESPECIALLY THE ITEMS THAT WAS GIVING TO ME WHEN MY MOTHER PASSED AWAY.

Ashley is a perfect assistant！

I love this place because it is convenient easy to get to,and the people who work here are especially helpful,especially Ashley. There was always a rolling cart for easy moving which is a big help to me.

Because Tumauni & Ashley helped me with fantastic attitudes, professional service and fast efficient processing. They rock!!!!

They are the best. I wsa in a bad situation and Ashley came to my rescue whent way out of her way to make it all good.

Ashley is always great customer service and always with a smile

Really good customer service from brenda and govanny

Nice place for my stuff. I also like the clerks.

This storage is the best the young team here provide Great Service from the minute My Friend &I walked In they great you with a smile and treat u like you've been knowing them a long time the best service I had in years lol you're the best Ashley Tumauni Brenda thank you girls for all your help recommend this place very clean and great customer service ; ) : ) ; ) ; )

Ashley and Tumauni helped made moving in as easy as possible, they were very helpful.

Ashley and Brenda are stellar at helping me find my unit. They made sure I chose the right size and gladly showed me around the facility before making my decision. Would definitely recommend :)

Ashley is super helpful and efficient!

Place is convenient and clean. Brenda and Ashley run the show and run it well. They make it easy to do business with them. Very friendly and helpful.

Friendly, helpful service, convenient location,.. Brenda was a pleasure to work with.

Thanks brenda,ashley and tumauni for great and friendly service