Public Storage Self-Storage Units at 5941 Venice Blvd, Los Angeles, CA

Go to pay my bill and waited over 30 Minutes and had to leave. No explanation as to where the property manager was/is. Called customer service and the 1 st person I spoke with sound like he was sleep and forwarded my call back to the property-duh——-no one is there DUMMY. SECOND customer service person offered her apology and said since you’re paying cash I cannot offer a waive of a late fee!!! These fools have my stuff and the low level of competency is astounding. They purely suck and suck you dry -freaking predators. I cannot wait to get my stuff out of here. THE WORST 2+ years EVER. They want you to pay on Time. Don’t make provisions for gouging the rent and yet the don’t have a property manager onsite- during business hours and they don’t even have the business since to put their hours on the door or any sig. if no one is a available. We are all fools for sig ing up with this location. But I’m not done! I am searching and my wrath will not stop here!!!!

Thanks erika

Erika !!! Was very helpful. Great customer service and very professional. Answered all the questions I had.

Very friendly and accommodating staff- Erica in particular was great.

Erika is awesome!

Erika is nice

During holidays moving can be tough. It was good to come to a place where people cared and did the best to help you mainly Erica at this location also plus the facility is clean and has a decent bathroom.

Erika is so delightful every time I come .

I want to say Erika is so nice . she answered all my questions for my unit and the app they have is pretty cool

Dana was a huge help in helping me set up my storage unit. For the deal I set up online, I was satisfied because I needed something quickly due to my situation. Good location.

Dana at Public Storage was so helpful and knowledgeable. She helped me get the best deal and guides me through the whole process of setting up the PS app. Thank you Dana!!!

Erika was kind the entire time

Erica was super helpful and patient in helping us resolve some issues.

Wanted to rent a 4x6 -manager showed me a 4 1/2 × 4 1/2 and claimed it was a 4x6 for $156. So I asked them to lower the price or give me a 4x6 and a credit on my next bill. Instead they charged me $190, no credit or another unit even though they had a 4x6. Refused to give me a refund. I had to go to the bank and dispute the charge. Moved out immediately and returned the lock. The photo shows a small square not a 4x6.

very clean and convenient. thank you Erika

Erika save my life excellent customer service and she was about to close thank u so much

Erika help me and wife right when she closing and kept a smile the whole time , GREAT SERVICE

Wow this location is the best!! Thank you Erika for explaining me the storage unit information and the break down of the pricing! I def will recommend this location to people

Honestly this is the best public storage I’ve been to thank you so much Erica for helping me you’re such a great worker keep up the good work you help me a lot and you’re pretty cute....

Erica is so helpful. She helped me get a storage a few months ago and every time I needed help or had a question she always helped and with a smile on her face. Great service all the time I highly recommend

Thankd Erica

The lady at the front desk (ERIKA) helped me a lot, very nice and friendly!! ♥️♥️

The process went smooth. Thank you to the manager Erica

Dana is the best people I ever seen. She is passion and really nice to help. I booked a wrong room even didn't notice it and she called me back to help me change to the right one. I would 100% recommend for this place. This is the best public storage brach in West LA.

The manager Erika is always willing to help and assist me

stressful day but that didn’t stop erica from making me feel better ! i recommend this place

The manager is always helpful and nice thanks Erika

Erika is an amazing help! She got us in and out in no time. Great customer service and great energy for a busy moving day!

In moving my son to LA. Need a quick storage place and Erica truly came to our rescue! Highly recommend this place.

Erica was so helpful , she’s kind and patient. The service was fantastic.

what is the monthly cost for a 5X10 storage locker?

Best manager ever ! Erika you are so patient and sweet

The manager Erika is such an enthusiastic person !

Erika is just the sweetest . Always there to help with all my needs and questions

Erika was great!!! She made sure everything went smooth and easy.

Great service from Erika

Erika was very helpful, matter of fact she always helpful! Thanks for always being generous!

Erika is amazing and so helpful I wish everyone else was more like her - helped me find space for my shelves

Nice place

I just wanted to thank Erika for her wonderful help in assisting me with some moving supplies I needed! She even helped me to my car! Wonderful customer service

Erika was great!! Very helpful, thorough and caring. All our questions were answered and we were very satisfied with the service we received. We got all the promotional prices that were advertised (1$ for the first month) and better service than expected. Highly recommend this location!

Erika was so, so helpful. She was kind and patient. She laughed at our jokes 😝 and made us feel like we’re hanging out with an old friend. She was able to honor our current rate and got us set up to move our stuff right away. She reminded us why we’re so happy to be working with public storage. Thank you Erika!

Elli was amazing!! such an easy and smooth move in thank you!!

Thanks Erika you’re always helpful

Thank you erika for helping me get exactly what I needed

I was going through some ruff times and I meet Erika and that's when my blessing start with her giving me storage I needed and 8 days later i got a place to stay , I thank God and her everything start going great when I meet her I can't thank her enough

Erika is always helpful!

This is one of the best storages places I’ve store ! It’s not too busy and the best part is the service I get , the manager Erika is extremely nice and knowledgeable about her job!

The manager is helpful every time I need it! Thanks Erika

Erika is extremely helpful every time I come! Always willing to help! This place is not as big as the ones I’m use to so it but it’s so convenient! It’s always clean here too

Was surprised that storage units don't have lights.

Here at 8am to pull out my camping equipment for a trip and yall have the lights off on the entire half side of the building my unit is on. Why let access to the building at this time but not have the lights come on this early... here I am having to find and pull my stuff out in the dark. And this isn't a one time issue... this is every time I come early.

Erika is always here to help!

Elizabeth was incredibly helpful! She went above and beyond to accommodate me and to find the right size at a great price within my budget. I highly recommend this location.

Erika is the most helpful person! She is always there to help! I want to add the place is very clean

Erika help me get exactly what i meed thanks so much

Very fast and helpful thank Erika

Customer service was great Elizabeth was very helpful and friendly she answered all my questions great experience.

Erika is very helpful

Erika you're the best ! I appreciate all the help

Erika always help me with everything I need ! She just makes thing so easy thanks

Erika was helpful

Dana was very helpful and helped me fill out forms I needed to close my storage space when I had to move out in a hurry. I highly recommend this location.

Dania helped me get a unit and was very nice and patient with the system as well I also liked her friendly behavior and wonderful customer service

Thanks Erika you're extremely helpful

Daña nice lady

Ello welcomed me very warmly and treated me very nice. I appreciate her kindness. Thank you .

Veru nice lady erika

Good and nice person thank you very much

Erick was very helpful

Thanks erika

Thanks Erika you're helpful

Erika was very helpful and they have an app now that is very convenient

thanks Erika for helping Me with my new unit

Erika was very helpful and happy to help thanks a lot 😊

Interesting place!

Thanks for your help Erika

Erika is helpful and nice every time i visit this location

Erika was so helpful! It's always a delightful experience when I come ! Very clean too at this location

Wonderful experience, incredibly helpful and professional. Thank you Erica! ✨🎉

Erica Williams was so helpful and professional. Thank you so much

Good option to put your belongings, but they don't set up the right temperature for the AC, the structure is very old and the employee suddenly close the office and disappear for long periods

The manager Erika at this location is very helpful and knowledgeable about all my questions! Thank you Erika for your assistance.

Super duper!

Erika at this location was super helpful and kind! You’ll be in good hands with her! Made the process simple and fast.

very nice and pleasant experience with the manager Erika. She very nice and knowledgeable about her job ! thanks again

Erika was so helpful

Erika was such a great help thank you ! 😊

wonderful experience

Ericka was Courteous and very helpful. Thanks..!

Erika was so lovely! She was so helpful on the phone and even moreso in person. I'm so thankful for her help and for her assurance that my driver's license picture was not that bad. Thank you, Erika!

I went to public storage a couple of weeks back to get a quote. The outside appearance was very neat and clean. I walked in and was greeted by Erika. The setup inside felt very safe as she practiced social distancing and she was very nice and helpful. She explained everything in detailed. Thanks again!

Only visited from outside. Looks clean and safe for your storage needs

Erika was very helpful!

Good service from Erika

Ask for Chelsie if you go! She’s very friendly and helpful! I just wish there would were more carts for public use (please add more to this location :) ).

it's actually a Kaiser Permanente Covid-19 vaccinations location By APPOINTMENT Only.

Erika was very helpful, had very excellent and professional customer service and very polite also she answered all my questions

Evelyn es muy cordial. Mi jefe está pensando en rentar una unidad. Pase para ver cuáles son los requisitos y ella me explico el proceso. Ahora a esperar a ver si me jefe se anima a rentar en este local o cualquier otro local con Public Storage.

Ja'Wanna is the best! She made my visit to get a new unit easy and fast. She is super friendly and knows all the in's and out's of the place. So grateful to have had her help!

Great location and excellent service always given by Jawanna she is the best.

Just wanted to say that the property manager JaWanna is always helpful when I come in to pay for my friend unit she always greets me with a smile and is always polite.

Excellent friendly and keep surface clean. Jose excellent and friendly and trustworthy person. Definitely recommend to everybody.

Contactless move-in was a breeze, and when I had questions Ja Wanna was there to help! Excellent experience

Thank you JaWanna for all your help, you ate always a pleasure to see when I come to the property.

I met Jawanna and she was very helpful and courteous. This made my experience wonderful.

Ju wanna is incredible!!!!! Mike too

Came in today to make a payment for a and i was greeted by JaWanna who was so pleasant and welcoming she made me feel extra protected with all the precautions they have in place for the pandemic thats going on. Thank you agin and I will be back again to make a payment at this facility sidenote the office was cleaned and they provide hand sanitizer for customers.

Wow, Probably the kindest, easiest, and smoothest check in for storage I’ve ever had at this location. Jose, while still following COVID protocols and was VERY detailed and upfront with rules was a pleasure to work with. Highly recommend this location. It’s clean everywhere you go, totally secure, and even helped me with a lock issue I had upon arrival. Thank you!

Jose has given an excellent service to our family. He is very knowledgeable of services provided by public storage. Thanks.

Best storage facility. The lady Ja wanna who works there makes everything smooth! Highly recommend facility

Thank you for your continued customer service and friendliness upon greeting until the end of my experience. Thank you Jose for providing the information I needed as well. I look forward to continuing to do business with you. Thank you again.

Lucy provides great customer all time!

Great place to store my belongings 100% secure and great prices. Jose olivo attended to my needs.

Great experience - Jose O. showed me a few different units, we talked about making sure I would have enough space, and he helped me get the unit I wanted right away because I feel like it is a good deal. He also talked me through the storage insurance options and generally the whole experience was easy and quick which I appreciate. Also, the facilities themselves are really nice

Lucy was a tremendous help when moving in! She provided clear instructions and also talked about deals I may be interested in. Really made the check in process seemless

Lucy is the best! She was so helpful and attentive to my needs :)

Great prices very clean friendly and well organized .

My mom went to this storage and told me to give Lucy a fire review

Amazing customer service, Lucy answered all my questions and was very friendly.

I spoke with Lucy. She was wonderful at helping me out and answering my questions I had for her. I will definitely refer my friends here..

Lucy was AMAZING! We had arrived late because of a personal emergency with our son and she was both understanding and stayed to wait for us. I can’t thank her enough for her help and for being willing to wait. It made the world of difference for us and our moving situation. She deserves a raise, a promotion and a bonus! I have noticed customer service deteriorate over the years and Lucy was a breath of fresh air because she truly exemplifies what customer service should be! Thank you so much Lucy!

Lucy was the best! She stayed and waited for us after a personal emergency came up and pushed back our arrival time. She helped get us all of the info for our unit, was very efficient and informative and made the registration process go smoothly. She was friendly and answered all of our question even though we had a personal emergency that made us arrive late. She is the perfect example of what customer service should be! Thank you Lucy!

Lucy was very helpful, friendly, and responsive. Our move into this storage unit was simple, fast, and easy. The storage unit was clean and perfect! Great find!!!

It's a great place to store my things amd keep my valuables, I have no stress over people stealing my stuff

Thank you to this location and to Jose Olivo for helping my family and I. Would recommend this location to others

Overpriced storages but Juwanna help me dow size. She was great!!!

Thank you Jose! BEST PUBLIC STORAGE IN TOWN.

JOSE really helped me like no other. I appreciate the hard work!

Lexi was wonderful!

Lexy was great and very helpful A+++

Jose Olivo Have a good costumer service. He explained me in Spanish everything that I want to know. He is professional.

Michelle was very nice and helpful.

Michelle had a great customer service thank you for everything.

Awesome customer service! Magali and Michelle went out of their way to set me up and get me a great rate!

GREAT SERVICE AND VERY HELPFUL. I WAS HELPED BY JOSE O. HE IS SUPPER HELPFUL.. ;)

I appreciate that Jose provided great service and helpful advice. Thank you very much, Sir.

José provided me with great service throughout the entire rental experience. I will definitely recommend this location to my relatives and acquaintances largely due to Jose’s diligent customer service.

I registered on line and I was called back almost immediately. They were flexible and accommodated my schedule. When I arrived on site I was greeted by Mesky.. She was, quick, courteous and kind. She showed me several units and explained things thoroughly. She took a genuine interest in making sure I was well taken care of. Overall a pleasant experience and I would recommend.

Jose was so kind and helpful. I got caught in traffic and couldn’t show up until right before they close, and he stayed late to make sure I was all set. He explained the process to me, walked me through the building, and answered all questions. Good experience! EDIT: Checked out with Brandon, who made the move out process quick and easy.

Thank you Jose and Mike!!! Great service!

It's not common I receive a recommendation for public storage. A friend of mine told me about this location and in particular about an employee named Jose. While I was between houses, I used this facility over the others. Jose was great help and always has the best jokes. Will be recommending to my friends.

We needed last minute storage space near this business. It could not have gone any smoother! Made a reservation on the phone with no money down and when we arrived we were helped by Jose who took exceptional care of us. Working with Jose was the brightest time in my whole move!!

Ashley & Jose customer service is the best 100%

I want to thank Lee for his very fine assistance with my move, and the pain of storage and getting organized. Lee was there with answers to my questions and a smile. Thanks Lee!

Great customer service from lee

Good and nice ppl

Don’t do it. Don’t rent from here. They get broken into all the times. The police that came out to take my report said they are at that facility at least three times a week. The real reviews are in yelp.

Originally posted a 5 star review because Lee was awesome. However, since renting a unit, the facility has gone down hill. There were break-ins so management changed everyone's access codes WITHOUT notice or giving us new codes. The only reason I found out was because I went to move some things out this past Wednesday. When I left the other day, the "secured" gate had been left open after hours. I found out today that the gate is broken and is still NOT fixed so it remains open. THIS IS NOT A SECURE FACILITY. I DO NOT RECOMMEND RENTING A UNIT FROM HERE. I've requested a refund given the security breach and would like my original review taken off the website. *Picture below from 6:23pm Wednesday 8/7 showing the gate open.

Great facility, clean, easy to access, great location. Lee was very helpful and got me set up quickly.

Lee helped us out - he was awesome !!! He couldn’t have been more helpful, accommodating, thoughtful and funny !!!

Very kind staff, jose was very helpful...

Great place answered all my questions when I move... Got help from Jose... Cool guy

I went to public storage with my friend this weekend and had a great experience! Mesky was a big help, got us the right sized unit for the amount of stuff we had and answered all of our questions. Great customer service! 👍

Jose Olivo was so helpful and actually suggested me to come to public storage !

Had a very pleasant and understanding conversation with Jose team member at public storage help me to understand clearly the guidelines of the Storage requirements.. Overall great guy great vibe ... 👍🏼

Had a terrific experience. Mesky was extremely helpful in making the stress of a move much less so. Was able to secure a unit and move everything in the same day. Highly recommend!

Jose me respondio a todas mis dudas el es bueno en customer service se lo recomendare a my friens. Excelente servicio.

Helped a friend move to a smaller storage. Staff is friendly and very courteous.

Good and convenient and it's local not to far from the house

Can't say enough how nice and sweet Mesky was. She took her time arranging our reservation and accommodating the last minute changes. Super great customer service.

Mesky was great help I came in to buy some boxes and she hooked me up with a great deal. Thanks mesky!

Mesky is so awesome she was able to offer exceptional customer service .... she makes Public store !!!!🦋

Staff was very nice and the place is kept clean

Ashley is absolutely awesome! It is a pleasure to work with her, the place is excellent both in terms of the services and the price! Highly recommend!!

Mesky made the best of my time during the visit and was quick to assess how large of a unit I would require, I'm really happy with how efficient her recommendation was and she was above and beyond her assistance making me very confident in me storing my belongings there. Will definitely be returning.

Mesky was amazing and helpful getting me through this process in a very quick and orderly fashion. Will be doing business with them for a long time

Mesky was a huge help and had me in and out of check in super quick! This is my second time at this location and I highly recommend it.

My daughter had a storage unit there recently. She had no problem moving in or out. Mesky was very helpful explaining both processes. Being able to access the unit early in the morning 6am was a bonus as well.

Meski helped me out! She was kind and helped me get through what would have otherwise been a stressful visit as my card was declined through some situation with my bank. Thank you Meski.

Great Location..excellent customer service by Mesky. Thanks for the assistance..

Marilyn was a very friendly person and I store out of state but I asked her questions about moving my things to a storage out here and she explained how to go about that and also how rates may change due to the rent. She also was very knowledgeable about all of the products they had to offer when I asked about purchasing packing supplies.

Marilyn was very helpful with explaining to me all of the late fees that had stacked, and explaining to me how I could downsize if my current rent was a concern, made my day less stressful.

i love public storage

Mesky was great! Very friendly and attentive. Definitely recommend her.

Mesky. was awesome i really appreciated her help. If not she should be manager. Thanks!

Mesky was very helpful and got me into a unit quickly. The process couldn't be easier, which was most appreciated.

This location has terrible communication problems. Over the past few weeks, the keypad or elevator would not correctly take users pins. Today, I've been sitting in front of the building for the last 2 hours because the security keypad is turned off. All of this happening and no one has bothered to let us know what was going on. I could've stayed at home before coming out twice. I know issues can be unavoidable but the lack of knowing what's going on is lazy.

Great service. Mesky was very helpful!

Mesky was great. Helped me a lot when I was moving in. Thank you

Mesky was so helpful and nice. She went above and beyond to show us multiple storage spaces so that I could visualize exactly what I would need for all of my furniture. Then, made recommendations for boxes, informed us of the discounts that we could receive for buying different quantities. We are happy because we know that we got the best possible deals in town for our storage needs. Thanks Mesky!

Mesky made renting a storage unit a breeze. From the moment walked in i was greeted with a warm hello. She explained everything to me in detail and answered all my questions in a very polite way. It was refreshing to deal with someone that clearly makes customer service a priority. Sad to say this is not very common in L.A. . i would definitely recommend this to anyone in need of storage. And additional due to the Special they are having , i only had to pay $1.00 for first months rent plus registration fee. Keep up the excellent service and thanks for your help Mesky.

Mesky was amazing! She helped me out with my unit and made it easy for me! Thanks Mesky!

This is my first time renting a storage space and Mesky has been extremely friendly and helpful for any of my needs. She's also a really cool person! This location is quieter from what I've heard, which works for me because they elevator is almost always available! I also got a decent rate by signing up online!

Great service. Mesky was very helpful,

Mesky me ayudo mucho con una sonrisa 5 estrellas!

Jose & Ashley are the best. they are very helpful thank u for the great customer service I always get

Great service best place ever

Great servicio

Jose was so great and helpful at this location! While there were problems with the elevator (it wasn't big enough to fit my couch), Jose stayed with me the entire time and helped me through the process of getting it up the stairs. Thanks Jose!

Great people clean

This storage always have problems I just arrived and found out there has been broken in. Many have experienced a lost. Elevators are down and the gates are broken often. Several break ins since I've been here.

Mikeiya was so helpful! Best customer service!

Mikeiya se das a great help

The manager lies to me straight up & says it was "required" to purchase a lock there, which I checked with another location & found to be untrue. READ YOUR RECEIPT, while purchasing my unit & the lock, I was also unknowingly charged for a box which "came with the unit" when clearly I was paying for it, luckily I looked it over before signing & she offered an immediate refund for the mistake. Now I'm receiving emails that I need to come back to the location because my unit is unsecure & I need to check on my lock. THE ONE I PURCHASED FROM YOU WTH! Worst experience ever, go to the one down the street, customer service there seemed better.

Great service! Messy set me up and now all my junk is at someone else’s place

Great service!!

Mesky was a fantastic help in choosing the right storage space for our needs. Location is super close to us so everything worked out!

Great service from all of the young ladies here at the property

I rented a second-floor, 5X5 unit 5 months ago, for a higher price than the surrounding Public Storage locations. About 2 months ago they started replacing the outdated, laggy elevator, which has still yet to be completed. On top of all this, they just raised the monthly rent by $20! I cannot understand how they have to nerve to raise the rent without a functioning elevator. I'll be taking my business elsewhere

Mesky was such great help!! She answered all of my concerns about safety and security. She took me to the storage unit and made sure it met my expectations. Five stars.

great customer service !! always the same people working whenever i go. ashley n joanna are especially helpful n always make sure i can get in and out as quickly as possible

My move in to my storage was a great experience, swift & proper. Thanks the great staff at this location. Thanks fir your help!

Mesky was great she helped me out with my unit and did it with a smile on her face.

Mesky was very nice like family.

Mesky was great help and was so nice!

Mesky is great!! So nice!

Love this place. Very good service. Helped me figure out all my issues and smiled while doing it. I recommend this location to my friends and family. Thanks Mesky for helping me.

Today I had a great experience while visiting my Public Storage . Mesky was a joy to have assisting me today. She was friendly and informatative. In all my 10 years as a tenant of Public Storage there has been no one else who exudes the extraordinary customer service the way Mesky displays. She always kept a smile.

Fantastic service would highly recommend to anyone storing at this facility

Great service, friendly staff. Mesky was very helpful and efficient.

Great customer service, came in a couple days ago to get some information to rent a storage unit and dealt with the most amazing employee. Mesky gave me all the information I needed and more. She was spot on with every answer provided, very knowledgeable. I will definitely return to rent my unit. Thank you Mesky for your help and your amazing jolly attitude.

Unfortunately I've had to move several times in my lifetime. But during the entire move moving from state to state for whatever reason when I have to put my stuff in storage I always use Public Storage. Some of them are not the best or I've run into some of the nastiest, but at this location the manager Sharon, is one of the nicest sweetest professional perso I have ever met. My storage bin is in a different city but I came to the one local to where I live. I started with a phone call I didn't have my account number she was more than willing to help me locate that number and help me to get all that I need it done. I would write her a 10 out of 10. If you have to move and need to store your furniture you would do well with using public storage and go to this location. You would be greeted with nothing but smiles professionalism happy people and you'll be well taken care of. And ask for Sharon .

Sharon was friendly and a fantastic help!

Sharon answers all of your questions, and reassures you through each step, and makes the whole process so easy while doing it with a smile!

Kat, Sharon, Mike, Matt and Katie had fabulous service! Clean, secure and easy to get in an out! Friendly and knowledgeable help from the staff!

I am so happy that I found this storage unit. First of all I got a good price. And I have to say hats off to Sharon, she made my experience very easy. If you want to go to a Happy storage this is the one. Sharon’s joy and smile makes the whole experience joyful when it could be something totally different. Thank you again

Sharon is the best. She is very professional, explained me all the details. She did everything just excellent from the moment I walked into the storage facility. Truly friendly and helpful! And knowledgeable as well. Such a delight. Thank you very much Sharon!!

Sharon was so helpful with helping me get setup and moving my stuff. The process seemed so easy and quick because she was so nice and knowledgeable about everything! Great job and thank you Sharon!

Bryan was very helpful in helping me and my mother move in. He was very patient and answered all our questions, and we did have a lot. I recommend this location

Sharon provided us with the best professional customer service. She was efficient, accurate, friendly, knowledgeable, and ready to help in any way. I had an experience with another PS on Washington Blvd and PS should find a way to clone Sharon. I hope that PS provides her with compensation and good benefits so that she stays. Moving into a storage unit is tiring and stressful but with someone to help like Sharon, it makes it easier.

Sharon was the best she was so helpful and has a great personality really a pleasant experience Thank you Sharon

Sharon is AWESOME! Very courteous and professional! With her great spirit she is very willing to help, very personable... I left out with everything I expected, great service and a new Auntie! Let Auntie Sharon take care of you!!!

This review is for Sharon, the property manager for this location. She is incredibly friendly, patient and thorough. I arrived 10 minutes after close and she agreed to stay to accommodate me as I really needed the storage same day. She’s truly as asset to any team and she made my night with her pleasant attitude! Thanks again Sharon!

I have not moved in to this storage facility yet but booking the unit was quick and easy. Sharon was very professional and accommodating, besides being a very sweet person. I hope my move goes as smooth as the booking part.

From the minute I walked in Sharon was extremely NICE and helpful. She made the whole process of moving less stressful and went out of her way to find us everything we needed. I would definitely recommend this location to my friends solely because of Sharon!

A very highly recommended.. Sharon- you are amazing. Thank you for always have that beautiful smile and amazing costumer service. Sad I’m going to miss you but I’ll be back and I know where to go.

Sharon was amazing! She got me everything I needed and was super helpful, personable and efficient.

Sharon was over pleasant and knowledgeable over the phone as well as in person. Her service lived up to and surpassed our expectations. Thank you for hiring her.

Sharon helped me out promptly and was an all around great customer service rep!

I did not know what to expect when I drove into the parking lot of Public Storage. I had never used a storage facility in Los Angeles before. I was greeted by Sharon who gave me her full attention and guided me through the process of registering, inspecting the unit and showing me the operation of the facility so that my move in would be efficient and easy. She was extremely helpful and the whole process was quick and fully explained. Thank you, Sharon for your help.

Sharon is awesome!!!!

Met a wonderful employee at this public storage! Ask for a woman named, Sharon she is lovely, personable, and an extra helpful. She is the reason why I chose this location!

Sharon is great and I enjoyed talking about bowling with Mike! From CM Smooth -

Sharon was very helpful and nice. Painless move in!

So I waited until the last minute to make the arrangements for my move and by last minute, I mean the very day I was scheduled to move out of my apartment. Oh, and it happened to be a Sunday when many other moving-related services were closed. Very poor planning on my part. So, imagine my relief when Public Storage had a space available for me and their friendly onsite manager was so eager to help. I received amazing customer service and what could have been a complete disaster of a day turned into quite a pleasurable experience. Thank you, Public Storage! A special thanks to Sharon whose amazing smile and warmth were so welcoming and calming. Sharon, you're the best!

A wonderful experience with Sharon! She was super helpful and super friendly. We were able to take a look at two different spaces and were completely happy with the very informative customer service. Thanks!

This review is for Sharon she is manager at this location I should have written this review a week ago but here I am writing it now. Anyone knows moving is a painful experience, and it truly was for us. We had insane week - first our movers canceled on us last minute, than I had to find new storage location that was closer to us b c we could not drive a big truck to move all our stuff together, we needed to do short multiple trips. First I called to ask questions about their promotion, it was evening 5 mins before their closing time the guy who answered me(I do not know his name unfortunately - it was Saturday sep 30th ) was super helpful, did not rush his answers at me, he made a schedule for us for the next day. Our morning started with Sharon’s big smile, she was so sweet and incredibly helpful, told us everything as it was did not sugarcoated anything nor did she missed to tell us any important details. It was Sunday morning and she was working alone, she showed us truly high and satisfying level of customer service she was energetic, nice, and even chatted with us a little to comfort us after our traumatic moving experience. She deserves more than 5 stars. As to a Public Storage building it is clean and secured, I do wish there was some way to use Dolly when the storage managers are not on sight ! Maybe they could make that a payed service when the managers are not at there.

Sharon Is an amazing manager at this location, she is super helpful and energetic, she answered to all of me questions, I am satisfied with her customer service skills. Storage is clean and well secured.

Maritza Chavez My visit here was very pleasant, thanks to Candace & Mike.

Most unprofessional. Harassed me for a scheduled time to come in as soon as I made a reservation via the phone. Told me to call an hour ahead. Called an hour and a half ahead. Left a voicemail (that should've been a sign). Showed up. Took over 20 minutes for anyone to answer the door after incessant knocking and calling. Got there and Tray claimed she never got my call despite her not checking anything and only sitting at that desk for a few seconds. Useless and unprofessional. Poorly attempting to blame the customer for her poor service. It was so bad, the other customer (who'd also been waiting) complained on my behalf that Tray had the nerve to blame me. Anyway. Tray sent me to a location down the street whose service was superb.

I was having a bad day. I came in to see about a unit, and was totally uplifted by the associate Candace. She was courteous, helpful, and professional. I truly appreciate the customer service that you all provide

I visited various Public Storage locations before deciding to go with this particular location. The property was accessible, clean, and the staff is super friendly and customer service oriented.

Jose Olivo helped me a lot when I went to this location. I appreciate hard working employees that help customers with whatever they need. He answered all my questions with complete detail. I will definitely keep coming here and will make this my go to public storage location.

Candace at the front desk was very polite. She answered all my questions & provided exellent service.

The lady Candace was knowledgeable. She answered all my questions. Good location for me. Clean place. I recommend this location.

Candace and Ashley are very great thanks

Candice was excellent in her service. And very thorough with the details of the storage. I would recommend this place to everyone. Thanks Candice!

Brandon and mike mulvey were very helpful today excellent

Candence and Michael are the nicest people. Great customer service. They are definitely people you can trust.

Good service

Candace and Michael was very helpful in assisting me with my storage needs. The facility was very organized and clean.

Really cool staff

Also Candice works at this facility to and she also is very nice every time I come there this is a great facility is always clean and there's no never no problem so come on down to Public Storage

The girls at Public Storage Candace and Ashley are always nice and welcoming to me when i go there.Its always been a pleasant experience when I have questions or just dealing with these 2 in general.Their customer service has always been A1 status!!!

Great job, Ashley! Jose is also very helpful and friendly!!

Great place for storage.

Horrible place. Sold all of my girlfriend's grandmother's belongings without notice. Do not deal business with these people. Better to just put your belongings into your own garage.

Nicole was amazing!!!! The only good thing public storage has to offer. She was very kind and attentive.

Nicole is amazing! Great customer service and professionalism. Will come back!

The place is clean and more organized than other storages I've seen. Nicole from their staff is super sweet and helpful so make sure to talk to her whenever you need help.

This was my first time using Storage and Nicole was excellent! She answered all my questions and the entire process didnt take long at all. The place is clean and well maintained. I would definitely recommend this place to others looking for storage.

Nicole was very helpful strongly recomend..

This very professional employee who cares about the needs of the client. Nicole its very polite and extremely well mannered. I would like to have her staff team.

Nicole is soooo professional, kind, and courteous! The property is very nice and clean also!

This location is a very good location to come to because it was not overly busy, I could get right in and be helped. I was waited on by Nicole. She is friendly, with a beautiful smile to match! Nicole was very knowledgeable and efficient, she answered all my questions, which were many, to my satisfaction!

Good service with Nicole. Come here if you need storage.

Stack useless stuff

Nicole is awesome gave me all the info I needed and a very happy positive person very different from most storage unit facility personnel. I got a great deal as well!

This facility has completely changed my storage experience. The customer services provided by Nicole was superb and beyond expectations. Her benevolence was the icing on the cake on an already clean and secured establishment.

Nicole made the check in process so easy. I highly recommend this location to others looking for storage.

Nicole was AWESOME!!! SHE IS A GREAT ASSET AND HELPED US ABOVE AND BEYOND. THANKS NICOLE😀

Mui buen serbicio i te tratan mui bie en todo monento. Me gusta gracia storage

Nicole made the process stress free. She is extremely professional and it was a pleasure to deal with her!

Nicole was great! I highly recommend this location. I'm glad I listened to those who recommended this facilty!! And here I am. Looking forward to doing great business with you. Thanks Nicole.

Nicole was very nice and helpful, and it was super easy moving in. I just wish I had been notified of all of the charges required upon move in --rather than just the $1 first month rent.

This is a very efficient and clean establishment! Nicole is a very friendly and helpful worker, and I highly recommend choosing this location if you're in need of a storage facility like Public Storage! :)

Great service and very professional. Ashley was awesome.

Very accomodating Storage facility. Nicole ROCKS!!!! She helped me through the entire process from moving in, to selecting the proper size unit to accommodate my needs to moving out! She was very sweet, patient, thoughtful and knowledgeable!! Having my things here totally took the stress off my back. Very clean, safe, secure and trustworthy! I would use again and I would definitely recommend! Heck I'd even stop bye just to say Hi!

I like it cervis of nicole.It was nice.

The facility is in a great location and Tumauni is very helpful and is very informative. J

Nicole is always helpful and makes the process super easy! She is a delight to work with and we are very happy with how she manages the property!

Five stars!

Nicole and Mike gave me excellent service

Ms. Nicole was very kind & helpful She notice that I wasn't feeling My best and offered water. Some of the best people Work at public storage. I also enjoyed the available Hours. I used my space For over sixteen years.

Nicole, was very pleasant & had a lot of patience, because I didn't know what I wanted and didn't want to pay the price the units cost, I was a jerk customer :-). She helped me locate, the perfect unit. Thanks Nicole

Nice job fron Nicole. Thanks. Very much

Great expirence with Nicole great helper

Nicole was excellent! Very knowledgeable. Thank you public storage !!!!

Nicole I very helpful approachable knowegeble of her site I would definitely recommend their services to other people and as a Manager that I am I would definitely hire her if it came the opportunity

Nice place to store your things with out having to worry about your things being stolen it's nice and clean plus the manager has a (Ass) that will make you come to the storage even if you have nothing to do i would recommend this location to others 5 Stars from me AKA Shawn Love ❤

Nicole was great. Thank you

Nicole was outstanding. Service here is fantastic.

Nicole was super helpful. Showed me options, and prices, with a great attitude. Got everything done, start to finish in about 30 minutes. Great experience.

I've had a fantastic experience at this location of Public Storage, mostly because of Nicole, who ROCKS; she's always friendly, helpful, attentive and full of answers and options. Thumbs up!!!!!

Nicole is very kind and helpful :)

So nice Nicole help me a lot is so good

Shamika was a doll. Super helpful, and full of good energy. A good person to have in customer service.

Nicole was the best :)

The person that took care of me had the same name as me and she was very nice and knew what she was talking about! I went to another public storage unit that was 3 minutes from this one and the woman that was there was extremely rude and not professional at all. Great service on this unit.

Great service

Brandi is awesome. I walked in not knowing what storage would be right for me and she walked me through the steps!

Nicole was great. She was very helpful. It was a pleasure. I would use again.

This location was very clean and the manager was very nice, helpful and polite I would recommend this location to friends and family because I had a wonderful experience!

Nicolás Service and Smile is great😍

I love, love, love the service here at this particular public storage!! I have never been to a facility that offered such detail in customer service and gratification toward their clients. I am very happy that I stopped here and I have lived around the corner of this place for ten years!! Nicole is by far the best employee I have ever encountered in a very long time. She is fantastic and will go above and beyond to serve you and your needs. I will refer this location to everyone I know.

Experience was quick and easy Nicole has excellent customer service and was very nice and helpful.

The property manager Nicole was very nice and extremely helpful and percise. She made a dreary situation that more pleasant.

Thank you and nicole was very nice and helpfull with eveything and it was clean all around once again thank you

The process was easy and Nicole was friendly supportive its clean I would recommend this place to anyone

I've had bad experiences with other locations but this location is Very clean, well kept, well managed. Awesome customer service is always provided by Nicole!!!!

I've had a great experience at this public storage. The property is clean and the property manager Nicole is so helpful and professional. She answered all my questions. I would definitely recommend this location.

Nicole was very friendly and helpful. The lot is clean and feels secure

Nicole is very helpful, and sweet. She is willing to get the answers you need. She helped me a lot in a very speedy time frame to get my lock cut because I lost my keys.

This is a Great storage facility. The staff is nice, when we went to get our belongings, Nicole helped us out and was indeed very helpful. This place has a positive atmosphere unlike many other places, businesses etc.

Super friendly Nicole is always friendy and so helpful at the front fest!!!

Good job. Excellent service off awfully I will be back to get. Nicole.

Great service. Nicole is great and very helpful. Thank you public storage!

Love this facility!!!!!! I left my door locked incorrectly and they put an extra lock on it for me. The girls are always so sweet, helpful and pleasant. Nicole is a complete and total doll and Brandi is super chill and nice. Very happy with this location.

The facility was clean & accesible and the service especially from Nicole was expemplary!! I will recommend this facitly to others!!

I had the pleasure of meeting Nicole at Public Storage at 5941 Venice Blvd. Along with Nicole's professionalism and knowledge of what the customer might need was her kindness. I have used Public Storage in the past and that combination has not always been present. Nicole not only assisted me in finding the best space to suit my needs, but also made sure I had all pertinent details about this property. I sincerely hope Public Storage realizes what a "jewel" the have in her. Sincerely, Leigh Maxie

Nicole is super sweet and very helpful! The day I needed to move in I was running late and even though she is off by 6, she stayed late and didn't leave until I was totally set with my unit! She is great and deserves a raise :)

Great experience! Kind and helpful services! I like this place and got a good deal.

This public storage is the best. Ask for Nicole, she is very friendly and helpful

Nicole was very friendly,polite and helpful. Making my experience at this public storage location very enjoyable.

Nicole is awesome she was very helpful and accommodating. I would use this location again.

Everything at the public storage is incredible especially Nicole she has great customer service.

Nicole was a great help and clearly an asset to Public Storage

My experience have been wonderful from the first second I spoke to Nicole!... She was absolutely professional and so helpful in everyday. I really appreciated her friendliness and courteousness. An overall amazing experience, true asset to Public Storage.

Nicole was amazing super nice and attentive great customer service.

The team here was so sweet and helpful. The unit was clean and never too busy when we were loading in and out. I also love the extended hours at this facility which made it much more assessable for my schedule. Great experience all around.

Nicole help me she did such good job she explained all paperwork thanks again

Thanks for your help Nicole. Great customer service!

Excellent service and attendance.

Larome is the best! Great experience!

These guys would not know a good business practice if it hit them over the head! I tried to get a second unit - a much larger unit - because I needed additional space. Rather than honor the web special and the promotion for the first month free, they wanted to charge the full amount and said I did not qualify for the promotion. They said it was their policy and that there was nothing they could do. Well guys your "policy" just cost you two units because I'm moving my stuff to a competitor. A good manager and a business that truly cares about customer service would have made it happen. They didn't. These guys may be good at customer service, but as soon as you ask for something slightly "out of the box" (pun intended) they can't think beyond their silly policies. So if you don't need anything beyond the service a robot can provide you then this place is good. If you need something slightly different (who doesn't) - go elsewhere. There are tons of other options in LA

What an inflexible, stale company. I couldn't book a unit for my boyfriend and I to share in LA because I have to be physically present to pay with my credit card (in the year 2015), even though I live in a different state. I also don't qualify for an online discount because I have a unit in the state I live in and he has a smaller unit at their facility. The representative literally suggested that we get a third person involved to get around that rule. Brilliant. If they had any business sense at all, they'd have contracts for 3 large units. Instead, we're both going to competitors. I'm not wasting my time jumping through administrative hoops for a company that doesn't even offer paperwork on line or the ability to pay with a credit card over the phone. If you want to do business with a company that runs like it's the year 1991, feel free to waste your time with these jokers.

I had a great experience with LaRome very helpful I like this location so this is just perfect for me but thank you for all the help that I've gotten from this area

LaRome is the MAN. Organized, kind, and will go out of his way to help your specific situation. My experience with Public Storage was made by him, I hope he never leaves, although probably deserves about 8 promotions.

Awesome service. Attendant (LaRome) was very nice and helpful. Satisfied with my choice to come here.

It was a great experience - LaRome was great, thanks

LaRome was extremely gracious and helpful, I will send others to this location.

Excellent customer service and professionalism from Brandi. Very helpful and informative. So glad I came to this location.

Every single time I visit my space at public storage LaRome is so wonderful and really goes out of his way to make my experience easier. Definitely recommend this location!

Nicest guy you can meet and work with!! LaRome will definitely have me back as a costumer!!!!!!

I was very satisfied with the experience. ..and the info and the help I received as I went into my unit. I will refer people to this facility as it is always clean

LaRome went above and beyond to assist me with my packing needs. He is kind, curteous, professional, and made a stressful situation a breeze for me. Will definitely send people here, and will definitely recommend the days LaRome is on duty. Thank you!!!

Overall nice friendly and helpful experience.

LaRome was the manager on duty this day, and was very cordial, respectful, and helpful. The facility is clean, and secure, which IMO are the main criteria for a storage facility.

La Rome was awesome I really like him

Brandi's customer service was awesome. Everything I needed was handled. I was unsure about everything at first, but her knowledge and customer service made my decision so much easier. I was able to get the boxes I needed at the store. I didn't have to go to a bunch of places to get what I needed. Definitely recommend this place just based on customer service alone.

I had a great experience here. It's a great location, safe and secure. The staff was extremely helpful and I got a lot more than what I paid for. I highly recommend it to anybody.

Came inside to make payment they treated me with very good customer service. Very nice people working here

Both the girls that work in the office there are super helpful and very friendly. The storage units are good size as well. Have only had positive experiences with this place.

I just rented here at publicstorage and I must say the staff are great. Erika is so helpful and always has a smile on her face. You can find storage anywhere but great customer service is important too. I will recommend this place to everyone.

We met with Cynthia and she was great! Super helpful setting us up with our storage unit and showing us around.

I have had many experiences with storage facilities but this one takes the cake. The service is always great and super helpful and if your in look for Erica she's super cool by the way you will never experience a place so clean everyone in the area your business here is a must!

been to a few public storages in my area and by far this is the best of them all erika has always been helpful she always has a smile on her face and she makes it an enjoyable experiance everytime i see her,she is the best employee there..... andrew chris adkins

The facility was always accessible during posted business hours. Checkout was quick and pleasant. They even gave us some water!

I appreciated my encounter with the young women down at Public Storage. They offered great customer service and were very attentive. Thank you!

5 Starspublic storage makes it simple. Erika thank you! Could,nt ask for better customer service.

I found this location to be very capable of providing for my storage needs since it is freeway close and on major streets which makes it easy to find and access. I also found Ericka to be a great employee she is very good with customer service and does a excellent job of helping the customer especially since going to be out of the country and need storage for 6 months and need someone who can handle any storage problems i may have while I'm away, Once again thank you Ericka your the best.

Jovan was extremely helpful in choosing the proper space and knowledgable in the features of this facility. He was also friendly and easy to work with. Thanks!

Excellent service Erika provided. She stayed late just to help us and we and my husband gladly appreciate her. If youre looking for storage this is the place to come. Great great!!!!!! Thank you erika.

I'm giving a 5 star rating to this Location because of Joyce she always is very helpful and friendly.

I have been a customer with Public Storage for many years and have appreciated the professional service I have recieved from the property manager Joyce. She is always there to serve you with a smile . I would recommend to anyone to use this facility for storage.

I went in with my fiance to look at the units and Joyce was so helpful and accommodating. Each time we have gone in Joyce makes sure that we have everything we need and always make us feel right at home. Great service and an amazing experience.

I had a great experience with this Public Storage location. Joyce the manager was extremely helpful and very polite. Also, the property is clean and the units are secured. I would highly recommend this location!!!

My experience at Public Storage was everything that the reviews rave about. The manager Joyce provided me with an at ease felling of the safety of my belongings. Her professionalism and great customer care provided me with the understanding on how a business is supposed to be ran day in day gone. She made me feel like I was a friend and not another dollar coming in. I would defiantly recommend heading to her store if you are in the need of storage services. It is a clean safe place in which the management and staff treat you with respect. Damon Ervin

The only place I would ever use for my storage needs. Big thank you to Joyce for always being amazing.

Joyce was the MOST helpful and courteous person that I have EVER dealt with. If given the chance to deal with her ALL the time that would be the ONLY person that I would go to. I have dealt with many of people being in the customer service myself and it takes alot of patience and time to deal with people and she does an excellent and over and above her call. If there are any type of awards that is to be given she should be a top 5 rating. THANK YOU VERY MUCH JOYCE FOR BEING YOU.

Our experience at this Public Storage facility has been nothing short of spectacular. Joyce who manages this place is terrific. She is always helpful, sensitive and always approaches every encounter with a smile and a good word. Anyone who has storage needs should put this facility at the top of their list! Kudos to Joyce and all affiliated with this storage location Dr. Steven Presser Los Angeles, CA

First time using public storage, Joyce couldn't have made it easier! Five stars!

I've been with this location for many years and the reason I signed up there and stayed is Joyce. I am reminded how excellent her customer service is when I go to make payments at other locations and interact with other employees - they need a lesson in customer service. Joyce makes you feel like family when you walk through that door. That is rare in the service world nowadays. She keeps the facility feeling clean and safe. The company is lucky to have her and I hope they can train other employees to give the quality customer care that she does. As long as Joyce is at this location I will stay too!

The reason I gave a five star rating is simply because of Ms. Joyce, she is what great customer service looks like. She knows her clients and understands their situations. I don't know if it comes from her many years of being with this company or just life experience but se relates to you and helps you thru the moving process. Normally I get very frustrated with key pads and codes and systems of that kind , but Ms. Joyce being that calm person she is, swoops right in and explains the importance of security and how Public Storage put these systems in place for our minds to be at ease while we are traveling or living our everyday lives and not worry about our belongings in storage. The ONLY reason why I choose to stay at Public Storage is because Ms. Joyce knows the public and she knows what we want when it comes to dynamic customer service. The Public Storage company would be lost without her there, many can learn from her. Thanks Ms. Joyce if you are reading this!

Who says visiting a storage space can't be fun? Wo do! Joyce, the facility manager, greets us warmly and is always ready to help us with anything we need. The building is always clean, safe and comfortable, thanks to her efforts. We're grateful for Joyce and Public Storage.

Met with Joyce the property manager last Thursday. She was very helpful and also very knowledgeable about the property. She made my check in process painless. I'll definitely recommend this property to friends who need a unit. Place is well kept. No complaints here... Thank you Joyce for all your help. Sookie and I really appreciate you :)

..it was really a pleasant experience, Joyce was more than helpful..it would be nice if more people were like her..

Joyce is the best manager I've ever encountered. She's always extremely helpful and does that with a smile. Great Place!!! Thank you.

Thank you, Joyce, and everyone else at Public Storage for accommodating me right away and helping me get just the space I needed on the same day I requested it. It was so easy and everyone at this location is so nice and helpful. I appreciate their kindness!

What can I say, with about 3 other Public Storage facilities in the area I'm so glad we chose this particular one. From the moment I walked in I was amazingly greeted by the manager, Joyce. She truly is one of a kind. It's our first time renting a storage unit and Joyce made our move truly a piece of cake. She showed us to our unit and answered ALL of our questions. Joyce is the true essence of what customer service should be. Always friendly, always willing to help, always with a smile on her face. I'm so glad we chose this location and have had the pleasure of meeting such a wonderful person. As for the facility itself I always find it to be clean and secure.

I had an excellent experience getting a storage unit here. Joyce was very friendly and knowledgeable. It is a location I would recommend to others.

Joyce knows my name and my unit number and I haven't been there in six months! She has been very good to me dealing with various lock issues. She makes the place....

I have searched few locations of Public Storage, I wanted to feel comfortable and secure to store my stuff, until I picked this location. Joyce is the Manager on Duty at the time I signed the contract, She is so helpful and easy to talks too, She showed me around, I was a little bit surprised that day because the property really clean. easy access to the unit, that made my moving a lot easier. I definitely will recommend my friends and family to use this location for storage purposes. I love it.

I put my stuff in public storage this morning, and it was easy, clean and efficient. Joyce was very knowledgeable and an excellent help. She made the experience pleasant, comforting and easy. Highly recommend.

Joyce is wonderful at Public Storage! I just love her! She is polite, knowledgeable and she cares about her people. I am so very happy that she works at this facility and I know I am in good care with her around. Everybody when you go to the Venice and Fairfax location be sure to ask for Joyce! You'll be glad you did!