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Controlled Entry -
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Public Storage Self-Storage Units at 3773 S Durango Ave, Los Angeles, CA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
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Unit Size5'x5'Online price$ 185/mo
Unit Size5'x5'Online only price$ 185/moSmall 5'x5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 185 /mo $ 201Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
Unit Size5'x5'Online price$ 214/mo
Unit Size5'x5'Online only price$ 214/mo
Small 5'x5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 214 /mo $ 214Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Convenient Locations -
Budget-Friendly -
Advanced Security Features
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Unit Size5'x8'Online price$ 255/mo
Unit Size5'x8'Online only price$ 255/mo
Small 5'x8'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 255 /mo $ 321Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size5'x10'Online price$ 264/mo
Unit Size5'x10'Online only price$ 264/moSmall 5'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 264 /mo $ 308Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
Unit Size7'x9'Online price$ 272/mo
Unit Size7'x9'Online only price$ 272/mo
Medium 7'x9'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 272 /mo $ 362Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size10'x10'Online price$ 292/mo
Unit Size10'x10'Online only price$ 292/mo
Medium 10'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 292 /mo $ 389Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size7.5'x10'Online price$ 310/mo
Unit Size7.5'x10'Online only price$ 310/mo
Medium 7.5'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 310 /mo $ 413Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size5'x10'Online price$ 327/mo
Unit Size5'x10'Online only price$ 327/mo
Small 5'x10'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 327 /mo $ 327Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size10'x10'Online price$ 386/mo
Unit Size10'x10'Online only price$ 386/mo
Medium 10'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 386 /mo $ 490Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size10'x13'Online price$ 498/mo
Unit Size10'x13'Online only price$ 498/mo
Large 10'x13'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 498 /mo $ 663Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size10'x15'Online price$ 605/mo
Unit Size10'x15'Online only price$ 605/mo
Large 10'x15'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 605 /mo $ 775Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Unit Size10'x20'Online price$ 639/mo
Unit Size10'x20'Online only price$ 639/mo
Large 10'x20'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 639 /mo $ 852Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies.
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
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expect at many Public Storage locations.
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West Los Angeles Climate Controlled Storage Near Palms and the 10
Storage units in Los Angeles are located between two major east-west arteries in LA: Venice Boulevard and the Santa Monica Freeway. Also access our self storage units via Robertson or Washington boulevards. Indoor climate controlled storage units are on-site in a range of sizes near the Palms neighborhood and Downtown Culver City.
Anytime you visit the storage facility, drop by the Museum of Jurassic Technology, which is known the world over for its fascinating blend of the real and imagined.
Small West Los Angeles Storage Units
Golf club storage is plentiful at this storage facility. Tuck away clubs in a 5x5 storage unit after a round at Rancho Park Golf Course. The public fairways are just a couple miles away for convenient pickup and dropoff of your golf bag.
Palms Elementary School families and neighbors looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play at Woodbine Park, Culver City Park or trips to Santa Monica and Venice beaches. Behind the athletic equipment, kites, hiking gear, beach umbrellas, sand chairs and fishing tackle, store holiday decor and off-season garments.
Medium West Los Angeles Storage Units
If you are expecting a new member of the household, clear out space with a 5x15 storage unit. These storage rentals will hold two rooms full of furnishings and are great if you are renting your place out short-term and need to clear the decks. Bike storage of all kinds fits nicely into these long storage spaces.
Carseka or Regent Gardens residents and others sharing apartments nearby can store duplicate furniture in a 10x10 storage unit, including couches, coffee tables, dining sets and extra kitchen things. This size storage rental is great if you are downsizing, too, allowing you to keep furniture, lamps, mirrors, decor and clothing in one spot while you make decisions on what to keep and what to pass along.
Large West Los Angeles Storage Units
If you'd like to clear out the garage to get the cars parked inside once again or are building an ADU, a 10x15 storage unit will hold long canoes, kayaks and standup paddleboards. These roomy units can hold the equivalent of four rooms full of furnishings.
Homeowners around Hamilton High School or Downtown Culver City planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These large storage rentals can accommodate the contents of a three-bedroom home if you are between residences or new to West Los Angeles and still house hunting in and around Culver City.
Los Angeles Public Storage in Palms has climate controlled options to meet a wide range of storage needs.
If you are still looking, we have ample storage units nearby on National Boulevard and Jefferson Boulevard.
At this Los Angeles Public Storage you'll find:
- 5x5 storage units
- 5x10 storage units
- 5x15 storage units
- 10x10 storage units
- 10x15 storage unit
- 10x20 storage units
- 10x25 storage units
- 10x30 storage units
- Indoor storage
- Climate controlled storage
- Outdoor storage
- Drive-up access
- Electronic keypad entry
- Online Payments
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 422)
Great customer service and easy to access facility.
Teddy was a great associate on my renewal and assisted me greatly
This was my first time needing to use a storage facility and I’m very glad to have come across one managed by Teddy. From move-in to move-out, Teddy has been exceptionally helpful. He’s always there to greet you with a smile and a helping hand. It’s rare to find someone who truly cares, but Teddy is a hidden gem. He is an excellent property manager who keeps the facility clean, smelling fresh, the bathrooms spotless, and everything extremely secure. There was never a moment where I felt worried about the unit I rented, which I greatly appreciated. Major thanks to Teddy!
Teddy is top notch he is friendly at professional and very knowledgeable. He’s truly a gem thanks Teddy for getting me set up instead of short time and for your patience.
Worked with Teddy, he had an amazing personality and very helpful.
I have been renting out a unit at this location for the past 6 months and I won’t be anywhere anytime soon because of the level of care I receive every time I stop into the office. Teddy and his staff are so kind-they really make you feel like family. I’m so grateful I chose this location because of the level of customer service I receive. Thank you Teddy! You guys are the best!
Wonderful and expedient service! Teddy answered all of my questions quickly and thoroughly. I’m so glad to become a customer here.
Ercan was a huge help in showing me around the storage facility. He let me know the best way to get the best prices and was all around a great guy to work with! His friendly manner made for a great experience
Ashlee is great. Very helpful. Thank you!
Thank you Teddy, for being just delightful to work with and for showing me around before kindly helping me complete all the steps needed to move in! The facility looks very secure and uses technology well! Delighted with the hours of operation too!
Teddy was very helpful! Clean property and 5 star A property.
Great experience at Public Storage! Teddy was super helpful and made the whole process easy. Highly recommend!
Come to public storage and see Teddy. He’s the man and is super helpful!
Teddy was exceptionally helpful, both on the phone and in person. He was busy keeping the facility very clean but stopped to help me.
I loved this public storage until recently. When I first rented a unit, the property manager was super helpful, and i really felt like I was being taken care of. I had zero issues for about five months. Clean facility, easy access, busy times are reasonable.
However, the front automatic sliding doors have been broken for almost two months. When I first happened upon it at night, I called the number on the door but was just taken for a ride through Public Storage’s customer service line. So I wasn’t able to access my unit. Then I went during the day, and was given a generic number to access another door. No big deal, except now when I load up my car for pop-up markets, I have to walk through the entire building four times just to do one load. I lose so much time/money from this.
After a month I asked the property manager (different from the one who rented me my unit) if there was an eta on when the door will be fixed. He got very frustrated very fast and said it wasn’t his responsibility that someone broke it. Hate to break it to you but, that’s literally your job. I’ve contacted public storage corporate, and they also have no ability to see when the repairs will be completed.
I know technically he’s working with whatever public storage’s corporate policy is on repairs. But seriously no one can even give me an eta and it’s been almost two months. People who don’t know the generic code are locked out and the property manager is nowhere to be found and not answering the phone - because public storage does not hire enough people, or communicate the door is broken to those renting online.
I’ll be happy to change my review when the doors are repaired or I get an eta.
Edit: doors have been fixed! They’re a bit crazy now but I can’t complain.
Teddy is an amazing 👏
One of the cleanest facilities. Otis was very helpful, cheerful, and pleasant person. I would definitely recommend this location.
Easy and fast! Very friendly people and Teddy was great! They made it a very smooth process for me!
Jerome Thomas has good customer service very polite
And aiding he helped me with everything I needed
Teddy is super helpful ALWAYS. I appreciated his guidance in switching units for my disabled brother. He is patient with all my questions and requests, and with a smile, happy voice and lightness in his step. Grateful for Teddy!
Great location, awesome prices. Our business rents 2 units at this location. Teddy the manager is awesome! He is always cleaning, making sure all units are secure and interacts with all the customers. Highly recommend
Shout out my boy Teddy man , It’s frustrating moving and having to deal with storage , but he definitely made it easier 5 stars definitely not enough for my guy 💯💪🏾
Teddy at this location is 100% the best. He is great to work with always friendly and kind. He goes above and beyond to make my experience better every time I come in. I have come to him with problems and its never an issue helping me fix them. Just a joy to work with!
Great location
OMG!! Teddy is so Amazing over here at Durango. When walking the property with the manager I noticed how clean it was and how the customers admire him. Everyone greeted him with a smile and he made moving even better with his laughter and smile if you need a good comfortable storage space where you feel secure then you should go ahead and rent at Durango where you will have a Good Property Manager Name Teddy. Teddy your the best keep it up they need more managers like you!!
I went to the Public Storage in Culver City, CA and Teddy was absolutely amazing! He was very informative and had a welcoming personality which was much needed with all the stresses from moving. He went above and beyond to make sure I had a wonderful experience. I would 100% recommend using this storage facility.
Teddy is professional walked in gave me the warmest greeting Teddy your a good property manager keep it up with the positive attitude. It’s a new year 2025 and every time I come to this facility it is still clean and Teddy is still Awesome in my book he get 10 Stars all the work he do around here is phenomenal!!
The staff at the location I use is always very helpful and super friendly. They always put a smile on my face.
We have only ever had a positive experience at the Public Storage facility on Durango, West Los Angeles. The property manager, Teddy, was extremely professional, polite, helpful in finding us the best rate, and accommodating. We are so appreciative to him for his great disposition & kindness.
How can you lie to your customers???!!!
I can't believe this is happening
Good service
Hi good evening Ashley. Gutierrez is the best she was kind. She explained everything about the units and she offered me the surprise for me to move everything safe for my apartment boxes tape thank you so much to public storage.
Great working with Ercan!
Ercan is the best. Very professional, efficient and helped me get everything set up in 10 minutes.
Scott
Teddy is the man! Hooked me up quick. Couldn't be happier.
Ercan thank you helping us today !! You are very good employee thank you again
Had storage there for almost 3 years and in November 2023 found my unit infested with rat droppings and urine; ruined a bunch of furniture, etc. Took them to court and won. If you need any assistance, please feel free to reach out to me.
When I walked into this facility I was greeted with such joy and a smile from ear to ear. Manager Teddy is AWESOME, his customer service is unmatched and he was willing to go above and beyond to make sure he made me feel comfortable while giving me a tour of the facility. The cleanliness at that place is amazing, down to every single detail. He greeted every tenant that we walked past and they love him. I see the potential in him and he is on his way to greater things. Really a prize pick and a trophy you guys have at that facility. I would recommend everyone that needs a storage unit to go see Mr. Teddy. 5 stars across the board.
Teddy provided awesome service and was very helpful , he should get a pay raise if you ask me 💯 💶
I went to this storage facility to check it out in comparison to the others I have went to around the area and this one was beyond comparison it was clean and smells great and teddy was friendly and helpful and answered all my questions . I will definitely be bringing my business here ! .
Teddy was very helpful at the Durango location!
Total fraud. Paying $658 for a stated 10 x 25‘ storage unit, only to find after paying and signing the paperwork that is actually 7 1/2 x 26… A full 55 ft.², or the equivalent of over a 5 x 10 storage unit less than a stated. Public Storage refuses to do anything about it saying that they state “approximate” square footage, not actual. Approximate would be 8’ x 25, not 10 x 25. And, according to Teddy at the front desk there, I am the only person that has ever said anything about it! Talked to a district manager, who said that they would offer me a discount, however, no discount actually given, so another lie. Based on the price per square foot they are stating, I should be charged $541-ish for that storage unit, not $658! Thinking about contacting a lawyer. I took a video of the measurements and everything, however, Teddy at the front desk, just shrugged his shoulders and said “well all I can do is contact my district manager.” Had I wanted a 10 X 20 unit, that’s what I would have reserved. Now there’s not enough space, and I’ll have to pay even MORE to get another unit due to having less than 200 square feet instead of the 250 square feet that I signed for, thanks to them refusing to do any price change about significantly misrepresenting their space. Don’t sign ANYTHING without measuring first.
Teddy at this location gave an exceptional tour of the place, giving a sense of knowledge and confidence in the location and was a pleasure to work with.
I definitely booked a place here and highly recommend this P.S. temperature controlled, securuty monitored location.
Definitely recommend this storage facility. Very clean and Teddy was super helpful with the process!
Great location and parking. Teddy is always amazing. So helpful and communicates policy well. He manages the facility top notch and it’s very clean. Never any issues… loading area is user friendly as well.
I reserved a storage online, Teddy follow up with us. Came to facility man when I tell you this place is 5 star is clean smells good. The elevator works!!! We’re coming from our previous storage in Inglewood, the elevator was always out all year round. Anyways Teddy did awesome job giving us tour explaining all there policies. Because of him we felt good about this place. Totally recommend this place.
Best experience rating a storage space. There was a mix up with our reservation and Teddy made it all work out. During a very stressful time Teddy was my knight in shining armor. If I could give him a promotion and a raise myself I would. Thank you Teddy and thank you Public Storage for hiring such an amazing human!!!
Teddy is a great manager and property is extremely clean!!! He is sooo sweet and nice!!!!!
Teddys great. Will help you find your space and even gave me a dolly for my boxes i had to put away today.
Teddy is amazing, please give that man a raise and a promotion. He’s earned it!
Teddy & Karen are the best !!! Great & friendly service. I totally recommend this place.
Drake showed great costumer service to my family and I , from the moment we walked in he assured that we were tended to in a timely manner , I would definitely recommend this Public Storage location to my family and friends.
Teddy is a wonderful person he help me move in and help with all the questions I needed to be answered I like he customer service very reliable and respectful public storage you have the best employee every thank you Teddy for helping
Teddy was great! Super helpful and made the move in process very easy
TEDDY IS THE MAN!
He was super friendly, accommodating, and helpful with everything that I needed. I was able to access my storage space with no problem.
Definitely recommend this public storage location. Very clean and great customer service!
Thank you!
Teddy is absolutely amazing. This dude is a rock star in the storage business. He is always very helpful and happy to do whatever he can. To make your day easier go and see this guy, he is the best.
Thanks to Teddy for helping me load my suitcase into my car :) Super friendly!
Super clean facilities and great service, plus Teddy is awesome.
Teddy was amazingly nice and helpful. The facility is very nice and clean.
Teddy was super and quick with A++ Service
Property Clean smells good 👍🏾 I just may have to choose this property due to the manager kindness
Thanks Teddy for a wonderful Tour of your property
Teddy was great in helping us with our storage needs at Public Storage. Excellent customer service!
Teddy is the very best. Nice smile personality and A+ customer service
Teddy did a good job helping me with my storage needs.
Teddy was awesome!! So helpful and made our moving storage units easy and pleasant!
Teddy was super helpful and professional, facilitating a last minute switch of spaces to fit our needs. Really appreciate the extra lengths he went to, and how easy he made the process. Happy customers!
Teddy was very helpful explaining the storage spaces, terms and conditions. Showed me some of the available units so I could best determine my needs
Thank you and Miss Stella.
Very positive experience moving in. I signed up online for discount but the in-person manager was still willing to give me a hand with something. Very helpful and friendly guy.
Later edit: Second positive experience re: rate changes. Teddy at the front desk couldn’t have been more helpful and friendly.
Teddy was super helpful!
Very helpful, friendly, and clean
Teddy was Uber professional and knowledgeable about this facility. His insightfulness prompted me to get a unit above and beyond my financial expectations, but I know I’m in great hands. Please get units here as the facility is clean, ample and safe parking, and amazing customer service. You can’t go wrong here! 10 Star Service
TEDDY IS AMAZING!!! he’s patient, resourceful & extremely cool! his energy is always positive… the storage facility smells good & is very well kept! i’m glad i chose this location 🙂
THIS IS ONE OF THE CLEANEST STORGE FACILITIES THAT I'VE EVER BEEN TO. EVEN THE ELEVATOR HAD A GREAT AROMA!! THE PROPERTY MANAGER OTIS MADE THE EXPERIENCE AND MOVE IN PHENOMENAL!!
I visited the property am met the property manager Mr.Thomas he showed me around the property as I was touring the property. I noticed how clean the property was. The elevator smell good I see that the property manager mr.thomas is taking care of the property a lot better than the storage I am currently using and I will definitely be back to rent here
I came in for a visit and met with the property manager Teddy. Teddy showed me around the property. The property was very clean Teddy also delivered great customer service. Just wanna say that Teddy is doing an awesome job I most definitely will be back to rent
Was looking for a storage unit central to where I will be relocating, I heard about this property via word of mouth and decided to stop by to check out the available units. The property manager Teddy was all smiles and informative as he showed me some available units. The place is very clean and surprisingly smelled very well which I did not expect from a storage facility, you can tell they go above and beyond. Teddy was great and answered every question I had I’ll definitely be securing a unit here one my lease ends at the end of the month.
Today Ashley was very friendly helpful and courteous with all the information about the renting process and also about mentioning the carts very professional
I’m so happy I called I’m moving from Northern California and Ashley G. Was amazing explaining everything thing to me as far as rent and the rules when I move forward to coming to Los Angeles ca I will for sure come to u guys for my storage needs thanks again Ashley ur the best !!
Teddy at the Durango Ave location was amazing. So professional, personable and patient. I am a senior and the time he took with me was exceptional. Truly great customer service skills and an asset to Public Storage. Thank you again Teddy. JB
Ashley G. was the best!!! I had a very complicated request and she was able to get everything done quick!! She answered all of my questions and helped me understand the process.
I rented at this facility because of Teddy’s professionalism and personality on the phone. To discover that Teddy has this same magnetic personality in person made me very happy.
It’s hard to find good customer service and when I do, I feel it’s important to acknowledge hard working individuals.
Lastly, this facility is well maintained; which makes me feel comfortable.
Clean property…. Property manager was very helpful with information I need thanks you public storage
The new manager Teddy is awesome 😎👍
Teddy the manager is awesome!
Teddy was very helpful deciding on the optimal unit for me. The facility is clean and quiet. Parking and loading/unloading is easy.
When you need extra storage, Public Storage is at the top of the list for price point, security and cleanliness. This review could not be complete without a shout out to Teddy who was so fun and had me laughing throughout check-in. He was very helpful, knowledgeable and did everything he could to get me in quickly and the best deal possible.
Had the best customer service from Brittany this past weekend. She showed me units that were available and explained how applying online made a big difference in monthly rent. I stopped back several times and she never hesitated to show me different units on each floor, just great customer service. I applied online and fortunately got the exact unit I wanted. She then walked me around and thoroughly explained how to operate the security gates and elevators and the required insurance. It's very clean here and it seems well secured. Thanks Brittany, really appreciate it.
Teddy was more than accommodating! He showed me to my storage unit right before closing on a Friday night! And he did it with kindness! I see you child of God!
The building is very very clean. And where a touch up in my storage unit was needed, Teddy was proactive in addressing it with solutions immediately. He also answered all of my question and concerns thoroughly.
I love great customer service, especially when I’m dropping a bag okay. Y’all can trust Teddy is managing this location very well!
Teddy is wonderful! He's hands down the best property manager. His superior customer service and pleasant attitude made the experience all the better. I highly recommend this location for several reasons. 1. Location, it's near many amenities. 2. Security, the loading zone is gated and has surveillance cameras everywhere. 3. Facility, units are clean and climate controlled. 4. In & Out Access (not the burger joint, though it is next door), loading can be quick as the facility doesn't get too crowded. 5. Parking, plentiful and wide spaces. 6. Hours of Operation, access hours start early and open late compared to other facilities in the area. 7. Management, high-five to Teddy. Superb service and a stand-up guy.
Thank you teddy for your help and your patience
They say businesses are only as good as the people who represent them. Well, the very best thing about Public Storage on Durango is the manager Teddy, who keeps the place running with a smile. The parking lot is well taken care of and clean -- as are the halls, stairwells and bathroom. We recently had a malfunction with the door of one of our units and some damage to the lock on another; Teddy quickly swung into action and got both repaired lickedy-split.
Clean, and secure storage facility in a convenient location. Teddy was super friendly and helpful with our move in.
Great service from Teddy! He’s the best property manager I’ve come across. He was extremely helpful and attentive, the place was clean, and he was a pleasure to work with. He also has a lovely smile and welcoming demeanor. The best of the best!
Ercan was very helpful with the check in and showing me how everything works.
Ercan was a delightful and extremely helpful individual. God bless his kindness and help.
Ercan is the MOST INCREDIBLE MAN so caring and helpful and professional!! What a blessing to have met him today!! Public Storage should make him top management!! He is a STAR!!!
I had a a great experience working with Ecran! I had a couple times that were tricky to schedule and he was really helpful. Public storage also had good prices. Highly recommend!
Ercan is great. Good unit!
The policies of this company are to teach their front desk people to force you into thinking you need their renters insurance. You do not , if you have your own . Secondly the women Judy that refused to help me was a further slap in the face after zero communication from the facility .
Robin is a life saver! We appreciate his patience and kindness! He represents your company exceptionally well. He’s very knowledgeable!
Robin was so patient and kind and helpful. He returned my call promptly and helped explain my cost Increase. Which I do not like having increased randomly and feel a little blind sided. But Robin and this location have been helpful and really lovely to work with.
Rob was super friendly, and helped me with the new space!!!! Thank you!!!!!!
Thank you Robin service was amazing i will definitely comeback and spread the word
Rob is great! Helped me with all that I needed.
Ercan was helping a lot while i was transfering my unit he was very professional and very friendly i never Find any employee like him Public Storage like to have him as a employe thank you Ercan and he always remember my name
Folks who work here are really nice and helpful! Ercan is really great. Wish the monthly bill didn’t increase over the few years I had a storage unit, but other than that, nothing but good things to say.
Been at that property for the last 3 years, customer service has always been horrible, from the district Manager who's clueless about what service should be about. In fact all the Managers have been very rude for the most part at the exception of one, regrettably no longer with the company ! ...even to make a simple phone payment is a horrible experience at corporate level...elevators always breaking down doesn't help either and the frequency of rates increases....ridiculous ! Finally, the highlight of that location is JASMAINE !!! who's so great at what she does and very consistent each and every times ! keep it up JAS !! you're the best...and thank you :)
I would like to had that since the addition of the new property Mgr.
LaShawn as been a great addition to this property, she is courteous and display great professional skills....it's definitely a big plus for this property. I really hope she will remain on that property for a very long time, she really make a Huge difference there.
This company is clueless , reckless and heartless they decided to auctions my belongings for only a balance of $ 165 right in the middle of Covid-19’s imagine that !!! a 4 bedroom’s house filled with stuffs just so they can recover $ 165 back payments. If you can help it "do not do any business with these peoples"….better off. trying other’s storage companies. They're awful !!!
Danny was amazing with the information and very kind. Thanks.
Danny was super attentive... Answered all my questions and was very helpful. When I drove in to parking lot he was cleaning up and dropped what he was doing to help me out...
Ercan is awesome, he helped me with all my questions and made sure everything went smoothly. Many thanks!
I had an amazing experience renting space here. The property manager Robin is also the greatest person! He helped us with our move out and everything went seamlessly. This location is also really convenient to access. The facility is clean and bluetooth access is pretty cool. My partner and I stored our stuff here for a year and a half while we traveled through South America. All of our stuff was safe and sound in the climate controlled unit. Thanks again Public Storage Durango. You guys are the best.
Worst rip off in USA. Will jack up monthly rent every six months. Takes advantage of people in the worst of ways. If you have any other option besides these crooks, use it.
Robin was beyond helpful and made my move in process amazing!
Our unit was broken into, and we lost all sorts of valuables.
On top of that, most of the staff who work here seem to hate their jobs. I imagine they are underpaid but still it makes coming here a real bummer because they seem to take it out on you.
Even though the restroom is behind, at least, one passcode protected gate, it is always locked and in order to get to the key you have to go into the front lobby but those doors are always locked and when getting the staff to open the door to the lobby just so you can get the bathroom key they make you feel like you’ve completely inconvenienced and ruined their day even though they’re sitting, maybe 5 feet from the door. we just usually went to the shopping center next-door and used the bathrooms at the Starbucks because it was less of a hassle than using the one that was right there inside Public Storage.
There’s only a couple carts so most days if you come here, getting a cart is not likely to happen.
The neighborhood is completely overrun by encampments of unhoused people, and everything that comes with that.
But, given all those issues, the main problem was that, despite the multiple layers of keypads that you have to use to get into the building or to use the elevator, and of course, the pad locks and keys , even still , our 2nd floor unit was broken into and our items strewn all about and many were broken and things were stolen. The insurance that Public Storage requires you to purchase only covers up to $5000 of loss but we lost far far more than that.
this place is terrible.
Robin was super helpful! Explained everything and made sure I was saving money where I could!
Great storage facility. Secure and easy to access with the app.
Robin was awesome and hooked me up with a great deal! Glad i found this place to keep my stuff safe :)
Robin is great! Very friendly and professional. The facilities are also great.
Troy was so helpful & make everything so easy. He went above and beyond to help me so I specifically asked if I could call/leave a review somewhere to let everyone know how exceptional his help was. Not only was he nice to me, he was so friendly and genuine with one of the vendors I saw him interact with. 10/10 service!!!!
The experience was super easy. Robin was really helpful and informed.
Just needed a place to leave stuff for a few weeks. My unit was just what you’d expect, and the staff were all friendly and helpful. In particular Robin was awesome and extremely helpful with all my questions the day I had to move out. Thanks again!
My mother and I have been storing here for years, and it is now Way cleaner than it used to be! There is a manager there named Robin, who has been a big help, as well. Would definitely recommend to anyone looking for a clean and safe place to store your belongings.
Larissa is so thorough, patient, and kind. She answered every question we had. Awesome employee!
Larissa was so helpful with my move, moving from across the country seemed like a breeze because of how helpful and attentive she was to my needs!! 10/10 would always recommend.
Larissa did a great job helping us find a good fit for our things… she’s awesome
May 2022:
We had a 10/10 perfect experience with this Public Storage, thanks to Larissa and Troy.
We occupied a unit from June 2021 to May 2022. On walking in, the staff were friendly and receptive to our particular needs. They showed us to a unit that had just opened up, which was especially convenient because it was close to the exit. We were impressed by the security, the air conditioning, the cleanliness, the ease of parking and entering/exiting the unit. It made all the difference knowing our stuff was in a safe place that we could always access and that we would not have any headaches/red tape on ending our rental. We also really appreciated being able to keep two U-Boxes on the lot overnight (since we moved our stuff from storage into the Boxes).
Extra pluses include proximity to In-N-Out (clutch during exhausting moving...) and that they have storage supplies on hand when you need something ini a pinch.
Thank you again to Larissa, Troy and the whole Culver City Durango Ave Team!!
I had an issue and Larissa took care of it with no problem and made my day! The world needs more people like her! God bless everyone 🙏
New storage renter here and the process with Public Storage was beyond easy. Larissa was an immense help as she was able to recommend the appropriate space for my storage needs whilst keeping my price ceiling in mind. Overall, fantastic experience!
I went to get more information because I was interested in public storage and Larissa was a very helpful and nice person. I will be back soon.
larissa such a very helpful work so happy to have her at are storage
Came here to check out the storage before move in day. 10/10 service could not ask for a better helper than LARISSA when it came to showing me the entrances, path to my box, and questions on everything I had. Put my mind at ease. Thank you Larissa!
Very quick and easy process, guided entirely by Larissa through every step. Also, they have an app. AWESOME!
They are friendly and will work with you on payments if you need to. Grounds are clean and well kept. Cameras are everywhere for security, so feel my stuff is safe. This place is slightly off Los Feliz.
Woody provided SUPREME customer service and he was extremely professional and supportive. GREAT experience working with him and I would recommend anyone to come to visit him at Public Storage.
A really beautiful storage facility! Very clean and organized and climate controlled which is so necessary for storing certain things which are delicate or susceptible to moisture or heat damage. Woody is fantastic! So patient, thoughtful and kind and really makes this location the best ;)
I just set up my new storage unit. Woody was the absolute best. Extremely thorough and kind. Thanks!
Woody is extremely helpful and friendly.
Great Customer Service! Woody helped me pick out the the perfect box. It was exactly what I was looking for! Super kind and patient.
One of the most helpful customer experiences I’ve had, maybe ever. Woody was kind, clear and thoughtful. And helped me every step of the process. I feel safe leaving my things here and glad that I can expect a positive interaction when I come to retrieve my stuff.
Shoutout to Woody!! Always Professional, welcoming and cool. Even when the customers aren’t.
Woody has been so helpful . He needs to be promoted to District manager . All public storage employees need to train with Woody . He is the epitome of exceptional customer service . Thanks Woody
Woody is an asset to this company. His professionalism is hard to find in this fast past business. We need more Woody’s out there.
There’s a young man, I believe his name is woody, he was definitely knowledgeable about what could fit in each sized unit. The best thing was the politeness, not overdoing it but it was genuine. Thanks for the info!!
Riley was the best and very helpful in choosing a unit.
Best customer service I’ve had at any storage facility. Thanks for going above and beyond answering all of my questions over the phone.
I Came by to see if there was something available in the size I needed. Unfortunately there wasn’t but the manager at this location was nice enough to search other locations near by so I wouldn’t have to make a blank trip. He even called to make sure he was so nice. Awesome customer service. Thanks Woody.
This was my first time using a public storage service and Woody helped me out tremendously! He was very nice and made the whole process so easy. Definitely recommend this place because of him.
Woody was amazing! This was the best customer service experience I've had in a long time! He went above and beyond to be helpful and provided me with details and information to make my rental process smooth and easy in every way possible. Making sure I was well-informed and knew how to gain access to my storage unit. Once he was aware of my needs, he took the time to explain my best options and even provided some extra tips to help me out along the way. I'm happy I came here!
Moved out today after 2+ years. It's a great location and Woody was very helpful. I would use again.
I rarely write reviews but I was blown away by Woody's superb customer service. He was extremely helpful and you can tell he cares about his job and his customers. What a delightful person to come across.
Had a seamless experience with Woody. He helped me get the perfect size unit, helped me complete my reservation the hour before closing, I was wrapped up and ready to move in the next morning. He went out of his way to follow up with all details and was so friendly to myself and my movers. This was the easiest part of my move. Thank you!
I know Nan doesn't be here often and I don't store at this location but she's so awesome she hooked it up with a decrease she's CLUTCH. She needs more than 5 stars and I would leave a review EVERYDAY if I could thats how awesome she is. 🤙😁
I come over here to pay my bill and see this gorgeous young man Woody he helped me get my gate code today since there is only a kiosk at the property where I store and I can never get someone to help me the way he does. Ps you are so lucky to have him.
Woody at the L a Durango Avenue office was extremely helpful and went out of his way for me to address my situation. I have always had very good service with the people on staff at this location. But would he really went above and beyond. I think him immensely. BARBARA GRAYSON
Riley was extremely helpful and had great customer support skills. She explained everything thoroughly and patiently. I’m really happy with my experience.