Public Storage Self-Storage Units at 3773 S Durango Ave, Los Angeles, CA

Been at that property for the last 3 years, customer service has always been horrible, from the district Manager who's clueless about what service should be about. In fact all the Managers have been very rude for the most part at the exception of one, regrettably no longer with the company ! ...even to make a simple phone payment is a horrible experience at corporate level...elevators always breaking down doesn't help either and the frequency of rates increases....ridiculous ! Finally, the highlight of that location is JASMAINE !!! who's so great at what she does and very consistent each and every times ! keep it up JAS !! you're the best...and thank you :) I would like to had that since the addition of the new property Mgr. LaShawn as been a great addition to this property, she is courteous and display great professional skills....it's definitely a big plus for this property. I really hope she will remain on that property for a very long time, she really make a Huge difference there. This company is clueless , reckless and heartless they decided to auctions my belongings for only a balance of $ 165 right in the middle of Covid-19’s imagine that !!! a 4 bedroom’s house filled with stuffs just so they can recover $ 165 back payments. If you can help it "do not do any business with these peoples"….better off. trying other’s storage companies. They're awful !!!

Danny was super attentive... Answered all my questions and was very helpful. When I drove in to parking lot he was cleaning up and dropped what he was doing to help me out...

Danny was amazing with the information and very kind. Thanks.

Ercan is awesome, he helped me with all my questions and made sure everything went smoothly. Many thanks!

I had an amazing experience renting space here. The property manager Robin is also the greatest person! He helped us with our move out and everything went seamlessly. This location is also really convenient to access. The facility is clean and bluetooth access is pretty cool. My partner and I stored our stuff here for a year and a half while we traveled through South America. All of our stuff was safe and sound in the climate controlled unit. Thanks again Public Storage Durango. You guys are the best.

Worst rip off in USA. Will jack up monthly rent every six months. Takes advantage of people in the worst of ways. If you have any other option besides these crooks, use it.

Robin was beyond helpful and made my move in process amazing!

Our unit was broken into, and we lost all sorts of valuables. On top of that, most of the staff who work here seem to hate their jobs. I imagine they are underpaid but still it makes coming here a real bummer because they seem to take it out on you. Even though the restroom is behind, at least, one passcode protected gate, it is always locked and in order to get to the key you have to go into the front lobby but those doors are always locked and when getting the staff to open the door to the lobby just so you can get the bathroom key they make you feel like you’ve completely inconvenienced and ruined their day even though they’re sitting, maybe 5 feet from the door. we just usually went to the shopping center next-door and used the bathrooms at the Starbucks because it was less of a hassle than using the one that was right there inside Public Storage. There’s only a couple carts so most days if you come here, getting a cart is not likely to happen. The neighborhood is completely overrun by encampments of unhoused people, and everything that comes with that. But, given all those issues, the main problem was that, despite the multiple layers of keypads that you have to use to get into the building or to use the elevator, and of course, the pad locks and keys , even still , our 2nd floor unit was broken into and our items strewn all about and many were broken and things were stolen. The insurance that Public Storage requires you to purchase only covers up to $5000 of loss but we lost far far more than that. this place is terrible.

Robin was super helpful! Explained everything and made sure I was saving money where I could!

Great storage facility. Secure and easy to access with the app.

Robin was awesome and hooked me up with a great deal! Glad i found this place to keep my stuff safe :)

Robin is great! Very friendly and professional. The facilities are also great.

Troy was so helpful & make everything so easy. He went above and beyond to help me so I specifically asked if I could call/leave a review somewhere to let everyone know how exceptional his help was. Not only was he nice to me, he was so friendly and genuine with one of the vendors I saw him interact with. 10/10 service!!!!

The experience was super easy. Robin was really helpful and informed.

Just needed a place to leave stuff for a few weeks. My unit was just what you’d expect, and the staff were all friendly and helpful. In particular Robin was awesome and extremely helpful with all my questions the day I had to move out. Thanks again!

My mother and I have been storing here for years, and it is now Way cleaner than it used to be! There is a manager there named Robin, who has been a big help, as well. Would definitely recommend to anyone looking for a clean and safe place to store your belongings.

Larissa is so thorough, patient, and kind. She answered every question we had. Awesome employee!

Larissa was so helpful with my move, moving from across the country seemed like a breeze because of how helpful and attentive she was to my needs!! 10/10 would always recommend.

Larissa did a great job helping us find a good fit for our things… she’s awesome

May 2022: We had a 10/10 perfect experience with this Public Storage, thanks to Larissa and Troy. We occupied a unit from June 2021 to May 2022. On walking in, the staff were friendly and receptive to our particular needs. They showed us to a unit that had just opened up, which was especially convenient because it was close to the exit. We were impressed by the security, the air conditioning, the cleanliness, the ease of parking and entering/exiting the unit. It made all the difference knowing our stuff was in a safe place that we could always access and that we would not have any headaches/red tape on ending our rental. We also really appreciated being able to keep two U-Boxes on the lot overnight (since we moved our stuff from storage into the Boxes). Extra pluses include proximity to In-N-Out (clutch during exhausting moving...) and that they have storage supplies on hand when you need something ini a pinch. Thank you again to Larissa, Troy and the whole Culver City Durango Ave Team!!

I had an issue and Larissa took care of it with no problem and made my day! The world needs more people like her! God bless everyone 🙏

New storage renter here and the process with Public Storage was beyond easy. Larissa was an immense help as she was able to recommend the appropriate space for my storage needs whilst keeping my price ceiling in mind. Overall, fantastic experience!

I went to get more information because I was interested in public storage and Larissa was a very helpful and nice person. I will be back soon.

larissa such a very helpful work so happy to have her at are storage

Came here to check out the storage before move in day. 10/10 service could not ask for a better helper than LARISSA when it came to showing me the entrances, path to my box, and questions on everything I had. Put my mind at ease. Thank you Larissa!

They are friendly and will work with you on payments if you need to. Grounds are clean and well kept. Cameras are everywhere for security, so feel my stuff is safe. This place is slightly off Los Feliz.

Very quick and easy process, guided entirely by Larissa through every step. Also, they have an app. AWESOME!

A really beautiful storage facility! Very clean and organized and climate controlled which is so necessary for storing certain things which are delicate or susceptible to moisture or heat damage. Woody is fantastic! So patient, thoughtful and kind and really makes this location the best ;)

Woody provided SUPREME customer service and he was extremely professional and supportive. GREAT experience working with him and I would recommend anyone to come to visit him at Public Storage.

I just set up my new storage unit. Woody was the absolute best. Extremely thorough and kind. Thanks!

Great Customer Service! Woody helped me pick out the the perfect box. It was exactly what I was looking for! Super kind and patient.

Woody is extremely helpful and friendly.

One of the most helpful customer experiences I’ve had, maybe ever. Woody was kind, clear and thoughtful. And helped me every step of the process. I feel safe leaving my things here and glad that I can expect a positive interaction when I come to retrieve my stuff.

Riley was the best and very helpful in choosing a unit.

There’s a young man, I believe his name is woody, he was definitely knowledgeable about what could fit in each sized unit. The best thing was the politeness, not overdoing it but it was genuine. Thanks for the info!!

Woody is an asset to this company. His professionalism is hard to find in this fast past business. We need more Woody’s out there.

Shoutout to Woody!! Always Professional, welcoming and cool. Even when the customers aren’t.

Woody has been so helpful . He needs to be promoted to District manager . All public storage employees need to train with Woody . He is the epitome of exceptional customer service . Thanks Woody

I Came by to see if there was something available in the size I needed. Unfortunately there wasn’t but the manager at this location was nice enough to search other locations near by so I wouldn’t have to make a blank trip. He even called to make sure he was so nice. Awesome customer service. Thanks Woody.

Best customer service I’ve had at any storage facility. Thanks for going above and beyond answering all of my questions over the phone.

This was my first time using a public storage service and Woody helped me out tremendously! He was very nice and made the whole process so easy. Definitely recommend this place because of him.

Moved out today after 2+ years. It's a great location and Woody was very helpful. I would use again.

Woody was amazing! This was the best customer service experience I've had in a long time! He went above and beyond to be helpful and provided me with details and information to make my rental process smooth and easy in every way possible. Making sure I was well-informed and knew how to gain access to my storage unit. Once he was aware of my needs, he took the time to explain my best options and even provided some extra tips to help me out along the way. I'm happy I came here!

I rarely write reviews but I was blown away by Woody's superb customer service. He was extremely helpful and you can tell he cares about his job and his customers. What a delightful person to come across.

Had a seamless experience with Woody. He helped me get the perfect size unit, helped me complete my reservation the hour before closing, I was wrapped up and ready to move in the next morning. He went out of his way to follow up with all details and was so friendly to myself and my movers. This was the easiest part of my move. Thank you!

I know Nan doesn't be here often and I don't store at this location but she's so awesome she hooked it up with a decrease she's CLUTCH. She needs more than 5 stars and I would leave a review EVERYDAY if I could thats how awesome she is. 🤙😁

I come over here to pay my bill and see this gorgeous young man Woody he helped me get my gate code today since there is only a kiosk at the property where I store and I can never get someone to help me the way he does. Ps you are so lucky to have him.

Woody at the L a Durango Avenue office was extremely helpful and went out of his way for me to address my situation. I have always had very good service with the people on staff at this location. But would he really went above and beyond. I think him immensely. BARBARA GRAYSON

Woody the new manager is a gem, as soon as we walked in he was so friendly with the happiest personality that made us want to spend the day hanging out and chatting with him!

Riley was extremely helpful and had great customer support skills. She explained everything thoroughly and patiently. I’m really happy with my experience.

I had a phenomenal experience using this Public Storage location. Woody, who manages the property, is incredibly kind and caring, smart and helpful. He made the move in and move out process easy as can be, and clearly values the wellbeing of clients and their belongings. If I ever need a storage space again, this is where I will go!

Woody is very helpful and friendly.

Woody did a great job and helped with all my needs. Thank you 5/5

Great customer service, Excellent professionalism, patience and amazing energy!

Great hospitality at this storage facility woody is his name i think great customer service clean units and all

Woody was super helpful getting me all set up with an account and space.

After a very frustrating afternoon, I arrived at this storage facility to be met by Woody, the new property manager. He was an absolute delight -- friendly, personable and extremely attentive and helpful. Guys like Woody confirm that exceptional customer service drives loyalty. Well done, Woody!

The new property manager Woody is great. Woody is very helpful and respectful! His energy is always positive and he greets with a smile. I appreciate people like Woody. He sets a great example of what a great human being should be!

Woody is fantastic. The facility is in good hands!

Woody was a great to work with at this location. Friendly and even with a mask on you could tell he was smiling. He even came outside to check to make sure everything was ok. I go here all the time was nice for an employee to do that little extra.

Woody - the new property manager is a breath of fresh air. Very helpful - very proactive - and extremely friendly & outgoing.

Woodrow was very helpful getting me into my unit.

A lot of planning is going into moving my daughter's stuff into a unit at this location. I had a lot of questions - no room for error. Nicole was super courteous, patient and helpful! I expect this to be a good experience based on my interactions so far. Thanks! Update: I had to call the next day to check out further information and got Elizabeth. She picked up where Nicole left off and provided superb service! Thanks Elizabeth!

Went in for some boxes the other day for my storage unit and it was really nice how fast and easy I was attended Elizabeth was really wonder :)

Nicole knows how to treat customers. . . .whenever I call the office and speak to her, its a pleasure. She is always kind, couteous and friendly. She knows her business and it seems she cares about her customers. In this world of ours we seem to complain and not care for one another. If you've got something to put in storage, call Public Storage and ask for Nicole. 👍🙂👍

There inside is cook, but the HEAVY homeless population at the entrance to the parking is too much. The rent for spaces is way too high to have to deal with the things that come with that issue. Last time I was there I had to stop someone from hopping in and doing who knows what with someone else's vehicle. Another thing is that the In N Out burger lounge frequently blocks the driveway and the alley access to get into the other driveway. We will be moving to another storage facility soon.

Smooth process renting a space from this location. The manager Nicole and other employee were super helpful during the move out process!

La atención de Nicole fue de primer nivel Muy clara y explicada.

Nicole was an amazing help. She’s the best!!

Nicole was amazing and is always there to lend a hand for us as we load up :) great place!!!!!

Really helpful!

Nicole is awesome! She is polite and very professional. Always readily available for assistance. Two thumbs up!

Elizabeth gave me the good call today for a special request . Really recommend this place. Thank you Nicole as well

Great service, their customer service was really helpfull.

Probably the best customer service! Nicole was super friendly, polite, and so helpful. Was also impressed by the lengths taken to sanitize after each individual was helped. Would definitely recommend!

Elizabeth helped me out today. She was very thorough and walked through many storages and explained the whole process very well. Ask for her when you come in.

Helpful and kind service at reasonable price. Will come back in the future if I need storage again.

Great staff super helpful!!

Great customer service!!

Nicole property manager and Mike Regional manager were very helpful throughout the whole lease process. They both went above and beyond.👍

Elizabeth was very helpful today. Public Storage needs more people like her. Thank you.

Great service all around, Good Prices, App works Great! José went above and beyond to help me find the right storage size for me. He has a great attitude and I was really happy with the service I was provided The place is well located and Clean Thanks Again JOSE for a 5 star customer service experience.

Elizabeth went above and beyond to help move me into a second unit. This is my favorite PS in the area.

I am really impressed with the service I received from Nicole. She was really awesome and super friendly. Excellent attitude and very polite. Thank you so much

I come frequently to my storage to grab stuff and Nicole is one one of the best employees here ! She is always so nice and helpful !

Stopped by this location today to pick up some moving supplies and was assisted by Nicole, She was very sweet and knowledgeable about the products that were sold to me. She showed great customer service, and was very welcoming. I will definitely stop by here again. If anyone is ever in the area, and need moving supplies I definitely recommend this location.

I’m new to the area, and Nicole was very helpful in explaining all my options and taking the time to show me around, she is what customer service should be, she made it easy. Thank you again Nicole!

Elizabeth was great and helpful!

This was my first time getting a storage and I honestly thought it would be very difficult and many hidden charges but after speaking with Nicole it was a breeze. She gave me so much knowledge on different storage sizes and options. I ended up going with a 10x20 which was plenty of space and was happy when all my things fit with room to walk around. I actually love coming to my storage now because it’s easy to get in and out and don’t have to jump through hoops to out something away. I would definitely recommend this place but would also recommended Nicole as she knows everything there is to know before you rent a storage.

Elizabeth was such an amazing help during our move-in! Definitely would recommend.

No one takes care of this place there is a lot of bugs and some things have gone missing.

Recently rented a unit on the ground level at this facility. It is clean, convenient and well managed. Java was very knowledgeable and personable. Grateful for Java's help and consideration. Happy with the property and my unit thus far.

Vanessa was VERY SWEET and very helpful! If you're reading this Vanessa, you are amazing! I appreciate all your help! I owe you this review

Great staff at the facility!!!

Great customer service! Thanks to Vanessa :)

Vanessa is great

Excellent customer service. Nicole went out of her way showing me several size options/answering all my questions without hesitation right before they closed. Was also impressed by the lengths taken to sanitize after each individual was helped. Place is secure, clean, and AC WORKS GREAT! (Moving in the middle of summer - it sucks) Would definitely recommend!

Great service nicole!!

Java was awesome - I had an issue and she solved right away! Java also was very polite and went over all the different options. She even was more than happy to show me a couple of different spaces. This facility is clean and well managed.

It’s such a wonder during these troubling times to find someone who is truly part of Humankind!! Nicole exhibited qualities that were both – HUMAN and KIND. A friend of mine had a scary medical issue (not Covid-19) and was in the hospital for several days, missing a payment. Nicole was VERY understanding and sympathetic when I came by to repair the situation. Thanks Nicole!!!

Been using this place for a year and a half and the staff is great! Nicole answers all my questions and is always pleasant and friendly. Easily accessible and secure.

Great customer service. Clean facilities. Very easy process to unload and move things to storage.

I needed to rent a storage unit this week and the property manager, Nicole, was such a huge help. She guided me through the e-rental process so that I didn't need to put myself at risk, coordinated with the movers on site, and helped me secure a second space when I was stressing out about not having enough room in my original unit. She even stayed late when my movers failed to tell me when they were done so that I could come and pick up my keys. I can't sing her praises enough and I honestly couldn't have handled this move without her. Thanks again Nicole!!

Nicole is super helpful and clear with instructions / the facility is clean and organized

Great service and facility. Looking forward to finishing my move in this week.

Extremely polite and friendly staff!

The storage space is great. Not only is it very clean, modern and well-maintained but if you are lucky enough to be waited on by Nicole, you will not be sorry. Nicole is always pleasant, helpful and goes beyond what is required to assist you. A few weeks ago I had some trouble with my storage unit when a table got stuck near the sliding door. and she took extra time to help me. If she hadn’t been there I Would have been really stuck. I was so grateful. But beyond that every time I’ve been in she’s been very pleasant and easy to deal with. Thanks Nicole!

Knowledgeable and very efficient. Great attitude & helpful.

Nicole was extremely helpful to me and I appreciate her professionalism.

Nicole was great. The check-in process for this storage location was so efficient, one of the best I've ever had. She was friendly, knowledgeable, quick from start to finish and tour of property and my new unit. The storage property is clean and orderly...seems pretty safe, too. Thanks, Nicole!

Nicole was great in helping me getting a unit. After meeting a polite Nicole she showed me the way to look at 3 units. To my amazed, the common area was clean. The unit was really clean. I would recommend it.

Great location

Great job with Nicole here, always helpful!!!

Nicole was super sweet! 10/10 would recommend

Good rates and clean facility. Great management too.

Fantastic site! So clean!

I came here this afternoon for a 10x10 storage unit and a couple of boxes, let me tell you Angel the young man at the front was very friendly and had an insightful conversation with me. He provided great customer service which was so helpful and astonishing since LA is kind of bad at customer service. IF YOU ARE LOOKING FOR STORAGE THIS IS THE PLACE TO GO TO IN CULVER CITY! Awesome store thank you! :,)

Super clean and easy to get checked in. Nicole, the manager was professional, courteous and the kind of employee Public Storage is lucky to have!

Coming to Public Storage once a week, I must say the customer service is amazing. Nicole is the sweetest front desk Rep ever. It’s always clean and smells so refreshing. Keep up the great work and be safe.

Nicole and Quetta was awesome. She worked with my unusual requirements. I highly recommend this facility.

Quetta is the greatest!!

Quetta was helpful and kind! Great location and best employee.

Ms Marquetta was really helpful. I appreciate her patience with all of the questions I had. Great employee!!

Extremely happy with our experience. Nicole is very professional, kind, caring, knowledgeable & patient. She answered all of our questions & made sure that there were no concerns. The process of moving is always stressful & I can confidently say that she made it super easy for us & we greatly appreciate it. This location is very good, clean & the temperature in every level of the storage is cool & nice. We’re happy with our decision & definitely recommend this place. Talk to Nicole, I promise you that she’ll help you!

Good service. Workers are nice.

Nicole was FAB! Amazing service, thank you.

Nicole and Quetta are great!!!

Qweeta was very professional and helpful when I came to her with a question. She was eager and willing to help and I really needed her assistance.

From the first call, Nicole demonstrated leadership characteristics, articulate, effortlessly understood, making me feel confident about my storage logistics. Whenever I was in doubt, Nicole took command of my problems and immediately solved them, allowing me to continue my tenancy with confidence. During her initial intake she was thorough about facility operations, enthusiastic about showing how the security system works.Hopefully, her performance in her duties indicate her ability to manage a position of greater responsibility.

Nicole in the office helped me with making a decision on size of space that was very helpful and also was polite and nice to deal with. Other than wishing there were longer hours the place was clean and easily accessible. Thank you Public Storage Leah L

First time coming to this location. I would definitely recommend this place. Nicole helped me and was very helpful and friendly. Go check them out !

I love coming in to this locations, the staff and customer service is great. Nicole is friendly and was great in answering any question I had ! Highly recommend this location.

Quetta was extremely helpful when I needed information. She has excellent customer service and thats hard to find these days.

Nicole is fantastic, she made sure that we had everything we needed, even though we changed our minds several times! Super friendly, super helpful. Clean, safe facility.

Nicole is an awesome manager and very helpful. She always has a smile on her face and is happy to assist us with any questions we have. Thank you so much!

Me encata la attention al cliente que da la senorita Nicole, muy amable siempre Atenta siempre con una sunrise agradezco la ayuda k proporciona siempre cuando la necesito

Nicole, was awesome! Great customer service :)

Quetta and Nicole are always killing it. Super service!

Great customer by quetta she was awesome!

Quetta is amazing!!!

quetta is great

Nicole was so helpful and friendly! Really made my experience easy and pleasant!

The manager and staff were great, especially given I had to arrange an 18 wheeler truck to park to unload my stuff after a cross country move.

Nicole and Jasmine (on site) and Jon (district manager) are fabulous! Solutions-oriented, effective, communicative, efficient, pleasant, professional -- all the good stuff. They made it possible for me set up an account and secure a room for my (tricky) out-of-state employer.

My sister and I visited several public storage units but we decided on Public Storage for many reasons but Nicole who was at the desk was the main reason. She was extremely helpful, kind and super patient. She answered all of our questions and let us view several storage units. We never felt rushed! She explained in detail the hours of operations, how to access the storage, the contract etc doing all of this with a smile. It’s always nice to see a welcoming face and knowing you can count on someone like Nicole for the support and guidance. Thank you so much for making my transition so easy!! :)

Nicole was absolutely FANTASTIC! I had to get a fridge out of my storage unit and didn’t do that good of a job planning ahead. She went out of her way to call someone for me and have it picked up. THANK YOU SO MUCH!!!

Nicole is a wonderful presence in the office, very helpful, and a great person to talk too. For all your storage needs, I would highly suggest speaking with her. The office remodel is an added bonus.

Nicole gave me exceptional service by walking me through the storage process and answering all of my questions and she even went above and beyond by giving advice on what to do with my storage items.

Nicole was great!!!

Nicole was such a big help ! She helped me find the perfect storage unit ! Great customer service :)

Terrible unfriendly staff

Very clean facility. Kyeisha is Very Helpful. Good experience all around. Would definitely recommend this location to anyone looking for a unit.

The place is always clean and Kyeisha is always friendly. Several times I've had questions and they go above and beyond with customer service. I had some insurance questions and they answered them and helped me make the changes to my account without any hassle. I have several spaces there and will continue to use public storage for my future storage needs.

I cannot say enough good things about Kye and the team at this PS location. Moving my items into storage was so much easier than it could have been without Kye's help.

The staff are fantastic (Brenda is one of my favorites), the place is clean, and has super easy access ( unless in-n-out is super busy 😉)

Do not do business with them. Brenda is a crazed worker. She harasses customers, verbally attacks them, and makes false police reports. RUN To Another location. Brenda's response to minor situation: she will take away your code and unit access as she personally sees fit. There is no immediate action...and she needs to be fired. Plus-- the climate controlled vents do not work and it get hot on the upper leveled floors. then there are a bunch of homeless encampments adjacent to the building PEOPLE SNEAK IN AND OTHERS SLEEP INSIDE THE STORAGE BUILDING WHILE THE PROPERTY MANAGERS DO NOTHING. By the way LaShun is super nice but she moved to another job so expect to find Brenda unless she is fired.

Kye is awesome!! She was super helpful and efficient in our setup. Made the experience seamless and enjoyable - not to mention it was a huge sale so very happy with our unit. Would highly recommend this location in particular!

Very friendly, and helpful customer service! Kye was extremely helpful And went above and beyond. Thank you!

Check in process with Kye was super easy! I booked the reservation online before I went in and as soon as I arrived I was shown the locker by Kye. I walked out the door within 15min with the keys and all information I needed. Thanks Kye for being super helpful :) Such amazing customer service and clean facility that I will recommend and choose public storage again !

Stopped by to buy some moving supplies. Kye was super friendly and patient with me as she took the time to figure out what I would need. 5 stars! Thanx GURL!!😘

If KYE doesn’t run for the presidency in 2020, I’m leaving the country.

What can I say? Everyone has said what I was going to say... LaShaun was beyond helpful, sweet, kind and the property is super clean and easily accessible. Why go anywhere else?

Sorry but i feel the i be in prisent whit all tbis gate it not so good for me why not tbey close the parking and not tbe front gate

La Shaun was very thorough... and very patient!

I’ve had bad experiences with storage before and was hesitant about moving into a new one. All of my worries are gone. This location is very clean and well maintained. La Shaun was a huge help and calmed all of my concerns.

Kye was the first team member to greet me ^_^ She was super helpful, professional. She helped me with finding my unit and processing all the required paperwork. I will be returning here for my storage needs. Thank you kye you were very welcoming and attentive. !

LaShaun truly lives up to all the excellent reviews she gets! She has been so helpful over the past few days as I've navigated sorting through my Father-in-law's storage unit, transferring items to a smaller unit, and transferring accounts on behalf of my Mother-in-law. Her patience, friendliness, and help with logistics has been astounding!

OMG La Shaun has the best customer service and was able to provide good information and answer my questions while I was stressing out! I felt really comfortable and a satisfied customer! I can suggest this place to my friends!

LaShaun made my experience extremely easy. She walked me through four units before I found one that was right for me. She made sure I got the best deal on the space. I would highly recommend this storage solution to anyone.

La Shaun was very helpful. She had an outstanding customer service.

Kyle helped me today and she was very helpful and knowledgeable about the property and the community. Thank you very helpful young lady.

I've been a tenant at this facility for over 5 years, the property manager LaShaun is one of the most pleasant person you can meet. Always willing to help you with whatever your situation.

Everything went smoothly with my move in. And the on-site manager, LaShaun, was very helpful and professional.

Omg I just loved how friendly Nyshell was she helped me so much even though I was annoyed with the time process of things because I was on a time limit she was able to get thru with it and got me out in a timely matter that my next appointment wasn’t altered due to any delay. The property was very clean and I didn’t have any sore eye moments I don’t usually do reviews but she most definitely needed one due to her superb customer service she Was just too freaking sweet so adorable thanks again Nyshell!!

LaShaun was a great help she went above and beyond to make sure we get the right storage size and made our decision much easier and she was awesome with our baby !!

La Shaun was VERY amazing, helpful and very kind. She was and to help and Ruth such an amazing attitude. THANK YOU! 😊👍

We love public storage because of amazing customer service provided by La Shaun. La Shaun is a great person, wonderful sense of humor, extremely informative. Thank you La Shaun for a nice experience.

La Shaun was so nice and helpful. She’s the best.

Fantastic service and fantastic support from this storage facility! La Shaun was wonderful!

Great costumer Service. LaShaun was awesome! Helped me soooo much! Very grateful she was here when I stopped in!

La Shaun is amazing, great customer service and one of the most cleaned storage building in the LA area.

Terrific customer service! La Shaun is great. We got a great unit on the first floor and was very easy to park in front of the building. Highly recommend to anyone looking for storage options in Culver City!

I've had a storage unit here for the last 6 years. Facility is always clean and well kept. Staff has always been professional. Most recently my experience with LaShaun has been very positive. She always has a great smile and attitude.

While the company keeps raising my rent because they think I won’t move, they have a staff member that makes up for that! La Shaun has been very helpful and is an excellent representative of the company. Two weekends in a row she provided excellent customer service. She saw I needed a cart and came out to help me. I thought the office was closed. What a pleasant surprise to have her great me and ask how she could help. Wonderful experience. And storage is no fun as we all know !! Thank you La Shaun

Great customer service and very clean facility!!

Great Place! Recommend it! Fast and easy explanations.

Great and very very clean units. Been here a year and everything stays fantastic.

Facility is really well kept at this location and LaShaun was super helpful and informative as well as advising on rental sizing decisions!

The most helpful people ever!! Thank you! Give them a raise!

This place has wonderful service and LaShaun was wonderful she showed us around and showed us how everything worked she made my experience awesome

I haven't always had the greatest customer service at this location, but today that changed. LaShaun was the best! I was transferring to a larger unit; she was helpful and friendly and very accommodating in the check-in process. I actually had excellent customer service :)

Awesome customer service! Property manager Kim is very helpful and knowledgeable about the facilities everything is clean and well maintained. Very friendly atmosphere highly recommended.

I am so impressed and satisfied by the customer services of the property manager, I Love kimberly’s energetic & friendly personality, me and my kids love it with she is there !

La Shaun was professional, thorough and quick. Facility was clean.

LaShaun was very professional, on time and a pleasure to deal with :)

The process was smooth and quick. Great customer service provided by LaShawn. She was excellent. Gave us a tour, answered all our questions and gave us all the time we needed to look around and load our items. Good experience.

The facility is great, Kimberly is a wonderful, caring, helpful and beautiful might I add woman. I highly recommend this facility if you are ever looking for a storage room.

Awesome experience Very helpful Kimberly was nice and answered all of my questions Thank you

LaShaun was so friendly and helpful - I felt right at home as soon as I met her and she showed me the exact unit I needed! Thank you!

FRIENDLY ASK FOR LA SHAUN GREAT CUSTOMER SERVICE

Great service here by the manager la shaun, kind and patient

Great little property in the heart of Culver City in a area that feels safe. Manager here does. A good job keeping up the property .

Clean property and the process was easy enough ! No complaints here!

The customer service was great! The employees always greet you and make you feel welcome when you come in. They always help you with anything you need!

Fantastic service by the manager Kim here! Very helpful in answering all my questions

Kim was very friendly, knowledgeable and extremely accommodating. She answered all my questions with confidence and a smile. She's the reason why I ultimately decided to rent a unit at this location.

Been shopping around for storage spaces. Nothing convinced me until I stumbled upon this Durango location. Kimberly was friendly and very informative, answered all the questions I had, and went above and beyond to give me great customer experience. Definitely a big plus when making the final decision.

Clean facility with many security features on,site. Feel comfortable,with this property after meeting,manager kim on site. Knowledgeable and kind

Everytime I come by with my husband , the manager on site I believe her name is kim , she greets&welcomes us as we walk in and has a very positive/friendly attitude really like that 👌🏼👌🏼

Clean and easy access. Imani was helpful

Kim (Kimberly) is such a great employee. She assisted and answered every question I had any concerns about regarding having a storage unit. I’ve had bad experiences with previous storage units. Whom had no remorse or any care in the world about my concerns. Kimberly definitely provided me with grade “A” service.

Kim was amazing So helpful Knows her stuff Thanks for the great service

Kimberly was awesome! Very helpful and gave all the information I would need. I would recommend coming here if you need storage.

I wanna start off by saying this one of my favorite public storage , The service is just so outstanding and so professional. kimberly the store manger is excellent at her job she explains the box specials to me ..i can asure that every time i come out from here i come out with a smile . and satisfied with her service. i would defenaly recommend this storage..

Clean property and feels secure! Great job by management in keeping this up

Great place to store in a little tucked away part of Culver City. Manager maintains his faculty well and is secure.

Most of these reviews have to be fake. This is the worst place to store your things.

Do not go here! They will scam you and sell your things!

Pricey and upcharged (hidden fees). Came to find my unit locked 3 weeks after beginning my rental here. No reason for it. Lots of locks drilled out on the property, no bathroom, filthy floors, and rude staff. Homeless always sleeping outside, some even sleep inside. Harassed most times after 7pm. Not safe.

Not on there toes. Had problem and district manager wouldn't return my calls. (3) of them.

Kim acts like an owner here at this location. She is very knowledgeable and was very patient in answering all my questions as I've never stores before. Great service all around, feels safe here

Good experience with the property here with a very friendly and knowledgeable manager named Kim. Seems to keep up the property very week, clean and secure

Shady policies, if you're not there yet, be sure to see if anyone has a Public Storage lock (they purposely made it proprietary). If you see a "Ground" unit available, it might be in the basement, the managers there don't know the difference. It takes them forever to fix anything but I figured they would at least post notes that says they aware and are gonna fix It. All in all I'd say look somewhere else first.

Kim was super friendly and helpful! Made us feel welcome and even recognized me from a previous rental.t a different location. Highly recommended.

If you have anything of value don't store it here!!!! Transients litter the hallways at night like it's a shelter and those that can't afford a unit sleep in the parking lot. The homeless like to act like agents of the building and pretend to be "security" . They will yell at you and even call the cops and say that they are being attacked by you. I was actually "kindly" harassed about this review and asked to take it down or change it....it is absurd to be confronted about a TRUE review... the homeless have taped the doors so that they won't close and have access 24/7 , old ladies sleep in the hallways and yell assault if you come in whole they are sleeping NEXT TO YOUR UNIT!!!!! I ASKED TO PAY EXTRA TO STORE A CAR IN THE PARKING LOT FOR A NIGHT TILL AAA COULD COME IN THE MORNING, THEY SAID NO IT WOULD BE TOWED....There are countless bums and crack heads in the parking lot at night either sleeping net to the doors or in their cars in the parking lot. This place is a horrid horrid place that charges way too much for " sypposed security" . The code to get in doesn't work from 9pm to 5 am , you'll get in trouble if you come in whole the code let's you in ....FIX THE code machine .

I've been a Public Storage customer for more than 20 years. I have rented units on and off not only in Los Angeles but also in the East Coast. A few weeks ago I needed a unit again, and after looking several options I opted for this one at 3773 S. Durango, and only for one reason: I received such a professional service from the location agent Jasmine. She definitely went the extra mile to make my move a pleasant one, and guide me to the best unit and support material for our move. Public Storage is lucky to have such a dedicated person working for them, and to us the customers is truly a plus.

I came in last week to swap storage units, I needed a larger unit. I don't usually write reviews, but Jasmine at the front desk was great! She was very friendly and knowledgeable. I had some complications with trying to get a larger unit. This was on my end though, and she made it much easier. Overall her service was fantastic, she's definitely good at what she does. If your looking for a public storage in the area I recommend this one, since there's quite a few in the area.

This location is clean and quit. Jasmine was very helpful and made sure my needs were met with great customer service.

This facility is kept very nice and clean ! And Jasmine was TOTALLY AWESOME !!! She was as sweet as can be and was the sunshine in our awful day ! We love the fact we THAT this facility is an all enclosed building, rather than a yard with a fence around it. Thanks Jasmine for all your help !

Dropped by to get some information and was attended by an informative employee named Jasmine Muñoz. Great service, will definitely be bringin my business around this establishment.

Jasmine was so helpful I told her my needs and she knew exactly what to get me She was also very polite Made my shopping experience a breeze

Christina was wonderful ! So happy and nice, she found me the best discounts and promotions. I highly recommend this location. ;)

I David salalazr enjoyed the customer service of jasmine she was so helpful kind and for sure she knows how to do her job

I came to this location to buy some boxes. And to inquire information on renting a unit. The manger answered all my questions I will be coming to rent very soon.

I had wonderful service at this location! The girl who helped me was so friendly and knowledgeable, her name was Jasmine and she gave me the best service I have had at any public storage I have been to.

This is awesome jasmine and the rest of the staff are great

Best. Ever. Jasmine is exceptional! Don't go anywhere else...

Jasmine Is the best! I noticed her right away when she was brought to this location. The the outside area is now cleaned daily and the restroom become way Cleaner! The old employees ignored everything else and just sat in the office till closing time! Her customer service is top notch and cant be beat!

Jasmine was exceptional. Her customer service was simply outstanding. She worked hard from the moment I arrived until I left. Great personality and was very helpful. Fantastic customer experience!

I came into this location to purchase packing supplies. The employee James was really helpful! He knew exactly what I needed and had a lot of knowledge about the products. I would definitely return to this location as well as recommend it to others.

Jasmine never fails to say hello. She has been making sure the parking lot is clean and is always willing to help with anyones needs. She Rocks. Thanks and keep up the good work.

Moving within the next few weeks. Came in to check out units. Jasmine was very helpful and friendly. Will deff be back to purchase a unit with her. She offered great customer service.

I came in to get boxes and Jasmine was very helpful. She informed me about the the box kit that had everything I needed. Honestly great service.

Great service by Jasmine and the entire staff.

Very friendly staff. The girl named Jasmine was very helpful and kind. I would recommend this location for good customer service.

Jasmine was super helpful when we went. We wanted to compare rates in the area to get the best deal on a specific size storage facility and she researched online and called around. We also wanted a unit that wasn't too far to walk to and she helped us find that as well. Going to this location was a very customer-friendly experience.

Jasmine made finding storage easy I came in not knowing what size I needed and came out renting a unit that worked. Thanks again.

Camisha was great! Super helpful

Yesterday I was moved from Culver City to Santa Monica, and I came to the Public Storage here in Culver City to get the space to park because I have a lot of things. I really appreciated the Manager Store named Camisha. She was kindly and too polite. I was confused first about the last promotion of 1 month free but she apologized and gave me 50% left. I was really satisfied. And I will recommend all my relative and family there. Thank you so much Camisha! It was a best experience I did. May God bless you and long life to Public Storage.

Camisha was very helpful.

I recently moved back to LA from school up north and I needed a place to keep all my stuff that I couldn't keep at my dad's. I was pretty lost about what to do and I honestly didn't have too much money to invest in storage space. A friend of mine recommended this place on Durango Ave and I thought it was worth a try to ask some questions. I was so happy I got to talk to this girl Brenda. She was serious about the whole thing and didn't make me feel like I was annoying her with all my questions which I had many. She was super nice and understanding and I feel like she really hooked me up. I decided to go ahead and rent out a space and she didn't try and sell me on something over the top that I didn't need. Good looking out to be honest. I had to write this review because I think good customer service especially the honest kind is meant to be recognized. Anyway thank you Brenda and I loved your eyeliner!

Great service! . Bridgette is a really good worker ,I think i will stay with public storage

I don't rent at this location but I wish I did. The girls at this location are friendly. They are always ready to help me. Unlike the location that I rent in. I love stop by here to make my monthly payments. Most people have a hard time looking up my account but these girls make everything very easy. Im seriously considering moving to this location.

This place is more like a homeless shelter. There are people living out of their units. They camp out in the parking lot overnight.

Bridgette and Brenda are great and very helpful. Thanks for helping my mother with her storage needs. You girls Always make us feel welcomed.

I'm moving out from Las Vegas coming out to LA and needed a place to temporarily keep my belongings. I like this location because it was convenient and close to my new place. When I arrived there I was greeted by Bridgette who made the process very simple and allowed my movers to move me in and out quickly. Thanks to her my transition was really smooth.

Great customer service very attentive without a doubt made the right choice for my storage needs.

Awesome customer service and super friendly give this place two thumbs up!

Came in to rent and was assisted by Brenda, she was very kind and attentive to my needs. I appreciate that kind of service.

The ppl in the office are so friendly and helpful, I'll recommend this place to my friends

My experience was awesome without a doubt I made the right choice I'm very comfortable storing my belongings at this facility the employees are super helpful and very friendly

Great energy, clean, organized. Alba was very helpful and super friendly and went above and beyond my needs and answered all of my questions. I recommend this storage place.

I was in the neighborhood and I needed some boxes I stopped by this Public Storage behind In N Out and was greeted by Bridgette, she sold me a Quick Pack of boxes. It was a great deal for what came inside, now I can go pack up my mothers house.

Our law office uses various storage locations but we definitely prefer this location over the rest. Their staff are very accommodating and pleasant to deal with. The facility is well kept and the hallways are well maintained.

Moved into my storage space today, John helped us out in the office. He made the paperwork portion of the move in a breeze. We were in a hurry and he helped calm us down since we were paying the movers by the hour. Everything went pretty smooth!

I came in on Thursday to buy some boxes and John R was very professional and helpful. Thank you for your great customer service

Very friendly and helpful staff. I believe it was John who rented the unit to us. Clean nice units and I feel safe having my stuff there. Affordable too.

I just received great service from John R. He was very polite, professional and very quick with processing my payment.

On 7/30/2015 I received the best customer service from both John and Tre. They both went above and beyond the call of duty and they were very thorough in explaining the rules. I just didn't want their kindness, and professionalism to go unnoticed. On a scale of 1-10....they would both rate a 10 in my book.

Really awesome customer service here, Michael and all the rest of them are fantastic thanks for everything!

I walked in to the facility to inquire about paying my sons monthly bill for his storage unit in Arizona. Michael advised me I could pay the rent at any public storage location. He greeted me and treated me as if he knew me for years. Although I didn't store at his location he gave me a lot of helpful advise to help my son pay his storage bill out of state. I appreciate good customer service and recommend this storage facility.

I had a great experience today at your facility in Jackson, Michigan. It came to me as a recommendation from my daughter who used it previously. So without hesitation I simply called reserved a unit and the next day I met Tey and she was very informative because I never used a storage facility before. She was very thorough when explaining the lease agreement, property insurance, hours of operation and rules concerning valid users of my unit as well as what to do should I choose to end my agreement in the use of this unit. People such as Tey make coming to Public Storage Units a great feeling when you leave, just knowing someone there knows the business, what an asset. Kudo's to you Tey.......................TY, Marty

I highly recommend this storage facility. Convenient, clean & temp controlled! The management is outstanding and very helpful!

Great experience. I had a storage unit here for the past 4 1/2 years. Michael and the res of the staff were super friendly and helpful. They went out of their way to help me out when I was moving out. That's what I call good service. Even though I wasn't going to be bringing them anymore business because I was moving out of LA they were still super helpful. I definitely recommend.

It's always a pleasure being greeted by Michael and Susana with a positive attitude and a big smile. I appreciate your customer service guys. Thank you very much! :)

Fernado was great! He really made me feel right at home! Great customer service is all a girl needs. I will be referring a friend. Thanks for the wonderful service!

Awesome customer service guys keep up the great work!!

first time renting with public storage the location is great,it was clean, and i was helped by Michael he was very helpful throughout the whole process, he answered all my questions and helped me find exactly what i was looking for. great customer service no doubt.

It was my first time using public storage and i had no idea what i was doing,but lucky for me i had the help of the wonderful Alba,she made my move in easy and stress free,she helped me find the perfect size unit. if i ever need to do this again i would definitely come back to her thank you again!!!

I went in to buy some moving supplies last week and I was greeted and treated with the best costumer service by Alba and Michael. I was even helped taken my things to my car.

I went in today to look at some storages and the property because I'm interested in getting one for myself. When I walked into the office I was nicely greeted by Alba with a big smile. She answered all my questions clearly and the property was so clean and looked safe. I will be going back to get a storage.

I came in to buy boxes Alba was very knowledgeable in assisting me with getting the rite size boxes and Michael was very helpful for taking them to my car.

Came in to this public storage to inquire information about units and Alba was very helpful. GREAT CUSTOMER SERVICE!!

It is my first time to use public storage on Durango, and Adam help me a lot. Thank you Adam, you're the best!!

Public storage never fails! This location is very clean and their customer service is superb! Susana was very helpful with the rental process! A++

Susana is great and her customer service is wonderfull.Always a pleasure to walk in the office.

Moving is Stressful. Right up there with divorce & death. The Public Storage facility on Durango near Culver City did everything in their power to relieve this stress. I should be more specific; Kenyon, the incredibly professional and personable Representative is the person responsible for dismissing so much of my moving anxiety and making this part of moving a breeze. Look, a storage unit is a storage unit is a storage unit. We all know what to expect. What I didn't expect was a Representative who was friendly, informed, detailed and honest to God, caring. It's not often that I write a review, much less consider how I could hire away an employee, but I would hire Kenyon in a New York minute. If you're looking for a great facility run by great people, I can honestly say that I've had a great experience at the Durango Public Storage facility. Thank you, Kenyon!

This location is very well kept and Kenyon was extremely helpful! Moving can be very stressful and Kenyon made the move that much easier. This is the first time I have had a storage unit and she was very informative in walking me through the process. Best customer service experience I have had in a long time! Thanks Kenyon!!

I went to public storage today and got perfect customer service from kenyon she got me the unit i needed and i didnt even have to really talk its like she knew what i wanted :) she the best !!!!

This location offers a great deal and easy access to the units. I walked in on a Sunday morning with no appointment and walked out with a 1st floor unit and a great price. The young lady Kenyon who was behind the counter was helpful, friendly & professional. Love the hours of operation, cleanliness and location.

Friendly and professional service! I promised to leave a review long ago, so here you go Jasmine and Richard :) Hope you are well.

Sho is the best one yet for excellent service

Exelent service,great guys.Love this beautuful location in Bellevue.They made my day.

Recently my dealings with various businesses have left me wondering if the art of good service was dying. Just got off the phone making inquiries about storage options and was truly amazed at the level of care and guidance I received. Wow. They did better than my dealings with my hospital! Grateful!

Kenyon is very professional and friendly. I highly recommend this location!

Hello, I have used this storage location for a while, and everything is always good. The same person who signed me up (I think her name is Jasmaine) is still working there providing great service, and is always helpful when I have questions. Thank you, Jasmaine, and thank you to the rest of the staff as well for helping to keep a clean and affordable storage solution. Enjoy your day, Jibril Abdul-Salaam

I came in for a small purchase the other day and was helped by Richard. He was very honest and let me know exactly what I needed and he didn't get aggressive with trying to sell me other stuff like most salesman do.

I came to the facility to pay my rent. The guys Richard and Chris were very friendly and helpful. I do not have a space at this facility, mine is in Burbank, but I found the workers to be very helpful and the facility was very clean and organized! I would recommend this Public Storage to anyone!

My company has had a few units there for the past 10 years. It came time to close them out & we had lost 1 of the keys. I drove up from Orange County and had a locksmith meet me at the location only to find out I wasn't able to gain access to the unit because I wasn't an authorized user on the account. I was very lucky that Bridgette was working that day. She helped me find a way around driving back and forth from OC a few times to gather the necessary information needed. Thank you so much Bridgette!!!

The service at the Durango storage has been great. Jasmine, the girl at the desk has been very helpful. She remembered my name right away and knew my account every time I came to pay. I don't like the rates going up so often though.

Great Facility, Came through in a pinch. Jasmaine was super sweet and help is through an abrupt move. Could not have asked for a better employee! Would not hesitate to come here again. Only wished they were open later and had more dollies.

GREAT customer service..... Jasmine is the best....

this place is a joke! Horrible customer service all the way up to the district manager and even their main 1-800# was unreal!!! The big doors are never open on time. The Property Manager is a terribly rude lady. Her boss is useless! I would rather pay the extra $30 to go somewhere else, which i have done. At least I get treated with respect down the street!