Public Storage Self-Storage Units at 5741 W Jefferson Blvd, Los Angeles, CA

Place is ok. The issue i have is their pricing and hours of door access. For the amount of rent they jack up frequently, they should make their available door access earlier and later for us folks in the construction trade. They ahould have door open as early as 5am and as late as 9pm like other locations ive had before

The on-site customer service employee CELESTE was awesome!! ☆☆☆☆☆

Claudia in the Rental Office was able to quickly get my monthly rate adjusted when I stopped by on a Sunday. She was very kind and informative when it came to answering all of the questions I had about my account. Thank you for your help, Claudia!

Celeste was a dream- very clear- very concise- very friendly- very helpful. What more can you ask! She explained options and went through each step slowly and thoroughly. The whole process was a breeze.

Omg! Celeste was so amazing, friendly and her costumer service was so incredible! I felt like being at home. Thank you Celeste Kerrie

Celeste was so attentive and helpful. Her cheerful demeanor was refreshing.

Celeste is so pleasant and knowledgeable! Thankful for her and her service.

Claudia was very helpful and helped me with my storage needs

Definitely deserves more than 5 stars. I went online to reserve a storage unit and was sooo frustrated. The systems were having issues and when I tried to re-do my reservation, the price doubled on me. I was ready to give up. Then I got a call from Celeste. She told me that she could walk me through the process online or that I could come down and finish my reservation with her. She was kind, patient, pleasant and very knowledgeable. Celeste sold it for me by going above and beyond with a great attitude and understanding of people and humanity. I will refer this location to anyone I know (or people I don't know) if they are in need of a storage unit.

As we all know looking for a storage facility can be quite stressful especially in a time of need. It is hard to find a unit that has the right amenities to suit your needs, location, and budget. But Ultimately I chose this location because of Celeste. She is amazing. She helped me through out the whole process. And just made everything easy. She is always there to help you in any way she can. Celeste just shines.

Manager Celeste is a treasure! She put me at complete ease during a nerve-wracking move that I had to arrange from a distance. She was friendly, reassuring, patient, and focused in all of our conversations. It's a blessing to encounter someone who really connects with clients in a customer service relationship.

Nice area with a clean environment. The halls are very clean and I have never had an issue with any people who've worked here. Customer service worker celest is very helpful and kind to help. I would recommend this place to anyone who needs storage . Love it here

I had public storage for few years and it was a great experience. Hallways are always clean, Area is well guarded always felt command save. Customer Service representative Celeste was always helpful and friendly. Over all this was a great experience I would definitely rent a unit here again!

I have been a customer for public storage the past 3 years . I’ve always enjoyed every visit I had to pick up or drop off my personal items . Every visit was very pleasant with great customer service by Celeste . Celeste always greater me with a great friendly smile , took my payments on time , constantly checked up on me to avoid late service fee , and helped me with any concerns I had regarding my billing. She has such a great spirit as if I have known her. I truly enjoy her as a customer rep for the public storage. Overall I had a great experience and felt such security with my belongings in the storage. Thank you public storage.

I love this location! It is always very clean and the manager Celeste is super helpful and always available to assist with any questions I may have during my visits.

Thank you Celeste for amazing customer service!

Thank you Celeste

Celeste is amazing! Helpful, polite and knowledgeable. The facility is clean and she’s always walking around with a smile. 10 out of 10!

The reservation and rental process was so easy thanks to Celeste who was able to guide me and provide all of the necessary information. Exceptional customer service!

Celeste is the sweetest person I've ever met. She's always helpful and kind to my children and myself. I've been storing here since the pandemic & she's always been polite, respectful and checks on us when she sees us in the hallways. Five stars isn't enough for this young lady. She deserves so many more. Thank you.

Celeste was amazing and so helpful when I came in to book a unit. She was extremely knowledgable and easily answered all my questions. It was a very stressful time and she made things easy. Overall the place is very clean and well kept. Great location too! Definitely happy with my decision.

tl;dr at the end Let me start off by saying that the entire facility was very clean. The office is open 7 days a week, so there's always someone to help. The building manager Celeste was extremely helpful upon my arrival to this location. I had a few questions to ask and she answered them in detail with a genuine smile on her face. Celeste comes across as very friendly and easy to talk to. Not many things are better than a manager who enjoys talking to customers and making sure everything is well maintained. I had no problems whatsoever with my online rental and rent payment. Let me reiterate, all questions will be answered knowledgeably. Also, Celeste was kind enough to even immediately offer alternative rentals when i expressed concern about all my moving items fitting into the unit i had rented. During the loading period, Celeste went even above and beyond and offered me a bottle of water from the break room when i asked if there were beverages because i was thirsty and didn't have anything to drink on hand. Celeste also predicted when i was moving out and was already prepared to close out my rental as soon as i went to the office to tell her that i was done with the rental and confirmed that i was finished. Extremely prompt and clean service beginning to end. Tl;dr Kind and approachable customer service by building manager Celeste. Clean facility. Prompt response. Hassle free rental and rental closing. 100% recommend.

Great service the manager Celeste is also so helpful. Her attitude is always positive and she’s patient and detailed. Thank you for everything Celeste. I will definitely recommend this storage to my friends and family.

Celeste was super helpful, answered all my questions and had a wonderful personality. Made the experience great!

Celeste was great took care of me right away.

Celeste went above and beyond her way to help with my storage needs. Th I couldn't have done it without her. Many thanks!!!

Clean, getting into and out of can be tricky.

CELESTE! YOU ARE AMAZING! I got a space here 2 years ago and was going through a lot at that time and Celeste the kindest soul helped me out with getting space here and made it the most easiest comfortable happiest time! I cannot thank you enough! And today when I was emptying out my storage and had not seen her in 2 years - she remembered me! And because she was so nice I also did. I wish Celeste was my representative in every store I went to! Thank you so much again - I appreciate it so much! BEST EMPLOYEE OF ALL TIME! 😊

Smh

Checked in today with Celeste. This has been the best public storage unit I have ever visited both in terms of safety and cleanliness. It smells good, is flooded with sunshine and Celeste was not only incredibly helpful but also obsessive with cleanliness (I see her fussing with a broom all the time) if a unit opens up here, get it asap.

I had the pleasure of the assistance of Claudia at this site. Want to just express how her professionalism and courteous demeanor made my day. Thank you for going above and beyond to help me. Politeness and service at this site can't be beat!

I had to find a new storage in a hurry and I found this place and I’m so grateful for all the help, Claudia was so profesional, very polite and she help me a lot. Thank you so much Claudia keep up the good work.

Celeste is a rockstar! She helped our business rent three units. Such a smooth process! I love her cheery disposition and witty banter. Very professional and patient (gentle with the Ipad lol). Just an exemplary representative of the Public Storage brand. I used to hate going to our former storage unit across the street. Now I look forward to visiting Celeste at our new, clean storage units!

Overall a good experience, unfortunately our move in date was on the 2nd and we were charged for a full month of storage. I wish they could prorate this instead of charging us for the full month. Im sure Celeste is great, but we did not need a full month.

Celeste is extremely knowledgeable and amazing. Glad I chose this location for our storage.

Celeste is the best!!!! Moving can be extremely stressful, especially when there’s an overflow of your things and you need a storage. Celeste exudes superior customer service and professionalism. She is beyond efficient and thorough with her job. She goes above and beyond to assist and achieve customer satisfaction. Thank you for all of your help Celeste. Give that girl a raise!

Celeste was Awesome!! She was excellent with her customer service. So helpful, she walked me through e-rental. She was very courteous and kind. I highly recommend this location!

Property manger Celeste made my experience 100x better. Her bright and energetic personality helped me during an extremely stressful time.

The Manager Céleste walks the extra mile to help me. The sign is was smooth and fun. She is very knowledgeable of the product and she address the company as us and we. The process was simple and educational. She deserves the Five Stars.

Cream of the crop! Celeste is the best. Highly recommend.

This will be my 2nd time renting a unit from this location and I will never rent anywhere else again. My experience from the first time I rented a space was so seamless that it was a no-brainer to return to this location even though it is farther from me than other Public Storage locations. The property manager Celeste is a major factor in my decision to return to this property. She is beyond helpful in the pre, during, and post move in process, and overall a reliable and amazing manager who I can trust. The property is always clean and well-kept when I visit and if I could give this review 10 stars, I would. If you're looking to rent a space, this location is the best!

Celeste was very helpful.

Celeste was absolutely incredible in helping us! Friendly, informative, and just the sweetest!

Celeste is an amazing employee, she delivered excellent customer service! This storage facility is extremely well kept, I will be recommending this location to my family and friends. Kudos to whoever hired Celeste !

Great experience at this location, very clean and Ms. Celeste was more than helpful !

Celeste was great I most appreciate her service she is really nice and very helpful

Closed out of our storage today and Ms. Celeste was as pleasant as she always is. We will definitely be back because of her!

Excellent service from beginning to move in. Every detail was discussed up front. Celeste was especially kind, knowledgeable, and professional. Even in the rain!

Celeste, the property manager, is a rockstar! She is very personable, knowledgable, and made the entire process 100x better. Highly recommend this location for any and all storage needs. I rented a unit to store my company's equipment, and thanks to Celeste, the whole process was a breeze.

Nan is the bomb! She was able to help me with every question I had

I was referred this public storage facility by my friend and I’m glad I came. Celeste was not only kind she was very informative and patient with me. I just recently did a big move so I needed lots of space for my furniture and I wanted to make sure it would be in a safe & clean environment. She was so helpful. I got the needed space I was looking for and excellent customer service. The facility was very clean needless to say I’m very happy & I would recommend in the future.

Celeste was very helpful with customer service and information provided and the facility was very clean. I’ll definitely recommend

Thanks Larrissa for the stellar customer service!!! She went above and beyond today. Some one give her a raise!!

Celeste had great customer service and was very proficient!

If I could give you a 10 star I would. I was having a really bad day and Celeste helped me out tremendously. Moving is never an easy task but she made it that just easy. She was very prompt in greeting me as soon as I walked into the door. She let me ask a million questions and didn’t hesitate to answer any of them. She was very informative and even had a very clean facility . In times like this I appreciate great customer service.

Thank you Celeste for your outstanding customer service. Appreciate your help every time.

Celeste is the best!!! I came in with a lot of questions and she answered everyone of them!! Its wasnt long at all for me to get my unit. I love the service she gave 10 Stars!!!

Celeste you are still a super star! I got storage more than a year ago and could not remember where my storage locker was. I called ahead for help and Celeste was patient, informative and always so kind. She even walked with me to show me where my storage was when I got there.

Thanks Celeste you were the best and made picking and dropping very easy. Most helpful even during the holidays! I plan on transfer our storage from PODS to here.

Celeste is amazing! She made my move in a breeze and my unit was immaculate! Thanks again!!

Celeste is awesome. She keeps the property nice and clean and she always has a smile

Celeste is the absolute best! She was really nice and extremely informative. I’d definitely recommend this public storage. It’s clean and they have dolly’s you can borrow!

Nan and Celeste are the absolute best 💙

Celeste was amazing, made life easier

Celeste had great Customer Service & was very helpful !! 😊

Thank you so much Celeste! You are amazing and your customer service was beyond my expectations for a storage facility! Ii will definitely be renting again and I would recommend this location to anyone!

Wow!! Getting a storage has never been that easy!! Nan was AWESOME!!

Today my mother and I were looking for a storage unit and a young lady name Celeste helped us. Ms. Celeste was very helpful, she assisted my mother with the public storage app. My mom and I were very pleased with her customer service skills. Thank you for all your help.

Celeste was extremely helpful today with assisting my mother with her unit, very sweet girl great customer service.

Nan did a amazing job she made renting very easy and stress free would love to have all my friends rent here if they can work with nana great job nan

Nan is amazing, very helpful and very efficient she needs more than 5 stars 😃

Worst customer service I been waiting since 5pm for someone to help no one has theirs no one in the office worst place ever will not be coming back.

A BIG thank you to Celeste!!!! She is awesome! She helped me download the app which is so easy for our company to use. Thank you again!

Elizabeth cams to the rescue. She rented to me . I was already heading out thank you Elizabeth

Celeste was so friendly and helpful that she made renting the right unit fun.

Celeste was really helpful and a joy to work with.

The Manager Celeste was Amazing. She helped my mom and I find our space that we haven’t visited forever. Had such a great experience.

Had such an amazing experience with this location. I’ve rented from many different locations but this one is by far the best. The manager Celeste was a great help.

I am just here to sing Celeste's praises. She was so helpful, patient and knowledgeable. She was a joy to deal with (needed new locks and to borrow a cart). I am so glad she is managing my Public Storage.

Celeste was very kind and helpful. I haven’t moved in yet but the place looks clean

The manager, Celeste, was so helpful! Grateful for her service, she made what could have otherwise been a very stressful moving day painless and productive. The space is clean and obviously well-managed. Would recommend!

Nan was very helpful and informative. The security guy was being very rude when I walked up but Nan handled herself very well. You can tell she was upset but she didn't let that stop her from providing great customer service. I was in and out and the app she was explaining sounds pretty coo, I'll have to look into that. All in all I had a great experience.

Celeste is the best! She walked me through everything and really made sure I am well taken care of. Super attentive and just a truly lovely human being.

The customer service at this facility is outstanding. Celeste was exceptionally helpful. The site is clean and secure. I highly recommend this location for your storage needs.

My sister had a little situation with her storage, luckily everything was ok. Thank you to Nan and TJ or JT (sorry if I got it wrong) and their swift actions. We are very appreciative, keep up the good work.

Nan was awesome yesterday, saved me some money by not letting me rent a whole new unit due to me already completing an Erental which is super easy. Property looks nice staff is nice you have zero complaints from me

Y'all need to get the elevator fixed. You can tell Nan was kind of stressed out because everyone wanted to get to their unit. I understand she has NO control over certain things but other customers...well they are not very friendly. The property never has any problems that I could think of but Nan is very helpful, knowledgeable and always provide great customer service. So if you store here be nice to her :)

Thank you to Nan and her great customer service. We were late on our payment and Nan helped us out with a waiver, and thank you to the DM who approved it as well. Times are still hard out here but a little help goes a long way so thank you

Nan is one awesome and helpful manager. She's always on top of things and keep the property clean even with all the construction next door. I would recommend this Public Storage to anyone.

Nan is Awesome, I came in with about 15 minutes til closing. She let me use the cart and even though I got it back on time I still made her late for clocking out. She was so nice about it, she had to let me in the building to lock my unit (I didn't know codes stopped working at closing time). I felt really bad she was already limping and had to wait for me and let me out but she did it with a smile. So thank you Nan and next time you won't have to wait for me

Online renting is so easy and convenient. I met Nan yesterday she was so nice and super helpful. She made sure I didn't get lost and was very informative about the products she sold to help protect my belongings while in storage. Thank you for the easy experience and great customer service.

My unit has been broken into twice. A key code is required to get into the structure, so it’s either an inside job or people are renting units and robbing.

Kenneth the representative was very helpful and knowledge about the storage unit. I walked into the building and I told him my name he said "you're Mrs. Tribble" it made me feel very special, because he remembered who I was. The storage unit wasn't very far from the elevator which made it very nice. Thank you

Kenneth was very friendly and helpful!

Great customer service! The Property was very clean and the manager on site was so helpful with all my questions.

Celeste deserves a RAISE! She was friendly, very very helpful, efficient and so accommodating in helping us not only choose the correct space for us, but went out of her way to make sure we were more than satisfied.

Very Nice And Clean Property, And The Lady There Was Very Nice And Helpful

Muy bien!!!!

Great here ! Fabulous !

THE PLACE IS CLEAN AND THE EMPLOYEE WAS PROFESSIONAL AND RESPONSIVE TO ALL INQUIRES. VANESSA WAS VERY KNOKLEDGEABLE AND INFORMED.

Thanks Vanessa for being a very sweet girl. Your were very patient and answered all of our questions. I think you were great!

Had a horrible experience at this location. Vanessa, who I made an appointment with, was an absolute nightmare. She was 25 minutes late to our appointment so she could take care of “personal business” during public the company’s business hours, and I asked if she was aware of our appointment and our appointment time, she said she knew about it but still had to prioritize her personal business. She apologized with an attitude, not looking sorry at all, and was rather defensive and tried to justify her lack of professionalism. The 10 by 20 unit they stated, which they guaranteed would fit my car, is absolute bs. The entrance is not even close to being wide enough to fit my car. I would say the entrance alone is close to a 7 (the unit inside is actually 10 by 20). Will never visit this location, ever again. If you’re reading this review, try to avoid Venessa as your appointment manager.

What a beautiful manger Wiling to go a little further to help me

Celeste is amazing!

Celeste is the most incredible storage manager I think I've ever had the pleasure of working with. These are unprecedented times, and even during Covid-19 she was a saint. Public Storage if you're reading this, give Celeste a payrise and make her the face of your company, because there's nothing she won't do to make sure all your customers are safe, well, and enjoy their time storing. x

Thanks to manager Celeste was very informative and helpful !

Amazing customer service from Celeste! Thank you again.

Exceptional customer from Angel! Also very clean location. Highly recommended.

Carries was very nice and helpful. Very positive experience.

I really appreciate Carriss's help today and yesterday. She's very professional and knowledgable. Friendly upbeat and great customer service! Will recommend this location to other's.

Can I give Celeste a 10 STAR REVIEW please?! If everyone on this planet has a warm heart as she has, the world would be a prettier place without viruses. Period. KEEP ROCKING CELESTE!!!

Great service. Units are pretty Clean.

Great Customer service by Celeste! Thank You for your thoroughness!

Quetta was friendly and professional, storage was booked ans sorted in no time!

What a lovely attitude and disposition. I paid my bill with a young lady named Celeste and it was the most pleasant experience I’d had all day. Thank you.

Amazing experience! Celeste the property manager was amazing!! So helpful and answered my questions quickly and thoroughly. Such a warm greeting and I immediately felt comfortable with my PS experience. So happy I picked this location!!

Celeste is awesome! She was very helpful and accommodating! If I could give her more than five stars, I would! 👍👍

Thank you Celeste! She helped my boyfriend and me find our storage we hadn’t been to in years. You’re awesome.

Ms.Quetta a employee at Public Storage is very polite and professional. She does explain the rules to the property with you in a comforting fashion. That in which helps you to prioritize your time and schedule using the property and your storage. This property is very convenient to the roadways and freeways, prices are fair and good for your budget! My overall experience hit with staff and management has been pleasant and comforting.... Best Regards A B.

Great experience here. Made a reservation on Tuesday and they called Wednesday morning to see when I was coming in. Quetta helped me and was polite and patient when I didn’t fully understand the charges. I would definitely recommend this location.

Public storage’s customer service is unparalleled compared to past experiences I’ve had with other storage facilities. Quetta fast tracked my move in under difficult circumstances. Thank you Quetta for being observant of my situation and able to react with grace and professionalism. 5 stars!

They increased the monthly rate by 9.7% after only 3 months. I called them and was not able to negotiate a decent increase. I was told by a customer service representative that it is a company policy to change the rate once a year. She sounded like she was pretending to check if they could adjust the increase to something more decent. It has not been a year yet, only 3 months, and if this is based on real estate market prices, it should have gone down 2% actually. The rep said I can downsize my storage to pay less; not a good solution really. The storage I have is fine, even though they have a very large construction site next door that is storing stuff outdoors sometimes and makes the place look messy and there is a lot of traffic from construction workers going in and out. Anyway, I'll be happy when I don't need them anymore. It feels like they stabbed me in the back. They do not look like and honest business.

Never full an easy in and out

Price keeps going up

Wendy was AWESOME ✌🏿😎!!! She took care of my problem within minutes via email as well as a great follow up phone call ✌🏿👋👋😁

Thank you Marquetta for your help in setting up my first public storage. Friendly and helpful with my questions and concerns.

Thank you Kye and Devonte for all your help. Rented a 5x10 unit I am very happy with this public storage. Thank you

Great service always from Devonte

Kye was awesome. I really appreciated her help.

Kye was very helpful today, thank you.

Really great customer service. Kyla I think was her name was super helpful - really though . Thanks Kyla !

Wow great service by Devonte the manager On site

Too pricey

TO MUCH MONEY

Racist

Devonte is amazing!!! Super helpful and extremely nice! He always remembers us when we come by! Great service.

rented me a space on the pretense that they would be open until 9pm (said they were temporarily closing at 6pm to “inventory” spaces after new management took over) - THEY CLOSE AT 6PM and they will always close at 6pm from now on- which means, if you work, good luck getting to your stuff.

Great customer service above and beyond! Kye was very helpful and took the time to help find what fits my needs. She showed me the different sizes of the storage spaces before I made my decision. She demonstrated willingness to help and how much she loves her job . We currently occupy 2 spaces and will be moving to a 3rd. We will move what we currently have at a different storage company where we were at for 4 years. Great job Kye and thank you !!

Devonte was friendly and helpful.

During my visit I was helped by a lady by the name of Kye. She was extremely helpful, provided great information and she was very professional. When I needed help with the storage lock she wasn’t lazy nor had an attitude about coming to help me. Thank you kye you’re an awesome worker!

Great experience, friendly staff! Devonte is great! I’d definitely recommend!

Been to many public storage locations, this one was definitely the most professional. Raymond was very friendly & helpful.

Devonte was very helpful as I just needed to make a payment , but quick and attentive. Looks like a very kept facility

Devonte was incredibly helpful. Great service all around

Absolutely HORRIBLE experience. They close the gates at 6pm - they’ve been saying for months they were going to extend the hours until 9pm (and I rented from them based on that guarantee) now all the sudden it’s going to be 6pm forever. And zero f’s given, they just decided that’s how it’s going to be, no apology, just matter of fact “too bad it’s your problem now” attitude

Great job Devonte . Hustles around this property keeping it clean !

Devonte was great!

Devonte is great guy. He helped me a lot and everything went through smoothly without any problem. Thanks!

Devonte at location 20158 was extremely helpful, walk us thru every details we needed to know. Help us out answered all questions we had. Highly recommend to come here and rent out a storage

The customer service was very good, the lady in there was very helpful. Thank you for help on Monday the 21st Jan. 2019

Great customer service by property manager Devonte for helping me out this early morning with getting a unit . Highly recommend 👍

Good service, by Devonte, he explained me the hole rundown of the place, and other questions that I had.

Devonte is the best!! Made unit selection, rental and all things associated with this transaction easy and seamless. Definitely a superstar!! If this company continues to hire guys like this....they will outshine all competition.

Devonte was exellent in helping us with our new unit. It was really busy during the Holidays, but he made it a great and easy to move-in experience.

Devonte helped us find what we needed!

Devonte was of a great help. Great customer service. He explained everything, he was able to answer all my questions. Made me feel welcoming for someone that didn’t know anything about storage. Thank you for all the help. I’m more then happy to recommend Devonte from Public Storage.

Very happy with the location, the monthly fee is Ok and Devonte the front office attendant was exceptionally helpfull ,a very kind young man. I'm glad that I was able to rent a drive up storage.

Space is clean. DeVonte was very helpful checking me in.

Devonte’s customer service is AMAZING very satisfied with the help and patience he provided to make my experience as easy as possible

Devonte, the manager, is extremely helpful and responsive. He made the process of setting up a storage space quick and easy.

I went into this location to make a payment and the manager Devonte was very helpful, respectful, and informative during the process. He was really efficient and quick. He had great customer service and I enjoyed being helped by him. Thank you Devonte!

DeVonte was very nice and helpful

I recently got a storage unit here and I was very pleased with the customer service! Both Kelsey and John were very helpful and informative. Glad I chose this location.

Love Kesley here she works hard and a great person to have her !

Over priced and not 100% secure

Thank you, Keadra!

Wow great manger here, she hustles!

Great place , just stopped in to buy some boxes and manager there was very friendly and helpful in offering discounts

Kelsey was so so patient with everything that came her way, from juggling multiple customers on the phone, while handling business with me and others in the office. All of this while staying with me and helping me through my pending issues. Thank you Public Storage and Miss Kelsey for a great experience!

Now these 5 stars are for the property manager only. Everyone above her are very unprofessional. How can you raise rent but disadvantage your customers with the elevator not working for weeks. And when paying customers ask for credit no one answers and surly no one accommodates us for anything. I have a business that I am running and my workers can’t bring things down flights of stairs 2-3 times a day that’s outrageous. But nonetheless Kelsey is very pleasing keep up the good work.

this place sucks have no idea why the ratings are so high, they have no working elevators, ill informed staff and no ac had to hike my stuff in and out a flight of stairs and across the entire building box by box no dolly in 109 degree weather.

Great job Katy

Its a storage company.... pretty boring. However, they have had break-ins and have stolen customers merchandise.

Keisha the black girl with the flat twist. She is so very helpful. She goes above and beyond her job title. It is always pleasant with her. She deserves a promotion

I was late they put on their look out lock but when I paid and had them open my storage they had went threw my things and damaged some items and Jon McGhee the district manager said they must of broke in before they put on their lock out lock how and you guys didn't notify the customer just re locked it and that's it they stole a ransacked my storage and denied my claim who lie about this type of stuff never had a storage before in my life

Thanks Katie! Super efficient!

When I made my reservation online I recieved a phone call around ten minutes later. When I arrived Kelsey was there to assist me. She was so polite, informative, and very professional. I highly recommend this location.

Great place. Jon was able to help me find the perfect storage unit for me and my mother and it was a smoothe process

Great gate hours, which are important in my work. Easy to load and unload when you have drive up unit. Kelsey was quite efficient and helpful with all my needs.

Very pleasant experience form the manager here and was able to help with all my needs !

I want to thank Katie, Kelsey, & Stephanie for their fantastic customer service today. Saved my life!

Thanks a lot Kelsey for helping me out today.I definitely will recommend to a friend

Me and my mom were very pleased with the service Kelsey provided for us. Even on a busy day she found time to help every customer with outstanding customer service and if I may add multitasking skills. The property was clean and she helped us tremendously.Good Job Kelsey 👍🏽

Kelsey was super helpful getting us closed out on short notice!

Easy and quick service to get my storage. Property looked well kept and received good service from manager Kendra

The staff was incredibly helpful with getting my unit setup. It was smooth and hassle free. Highly recommended!

If you come here and If Toni is here, Good luck! Be ready for problems and to be insulted !!! She took our 1hour for 5minutes job. She did not accept the move in terms and we had to call corporate office, They didn’t understand either why she is acting like this. Thanks to Keadra, She came and did the lease!

Variety of storage types.

Came in to make a payment and buy some boxes and as soon as I walked in shanice greeted me with a smile. I wish all Public storages had sucj a warm welcome

Rather dingy facility in a very industrial part of southwest LA. Gated perimeter and cameras for modest level of security, but I still wouldn't feel comfortable to store my belongings here. Some of the customers renting here looked rather suspect, and as a woman, I wouldn't want to be upstairs in one of the buildings alone...not even during the day, and especially not at night

Made a payment for my storage unit and Kimberly was great and she helped me a lot. Will be coming back soon. :)

I was looking for storage units in the Los Angeles area and passed by this one to check out the prices.I was greeted by Kim who is very great and friendly.She showed me the sizes i needed and which one would be best for me she also took the time to explain how i should pack my stuff so i can get the most outta the space! How great right! When we got back into the office she showed me the boxes and all the packing goods i needed it was nice because the display area is small and all the merchandise is well displayed.I didnt get a storage unit today but only because i have to get the okay from my wife.Anyways thank you Kim for your time and enough,great location and great prices.

The customer service at this location was more than accommodating. Kim made all of the directions, payment dates, and storage possibilities clear and to the point. I was in and out of there within two hours with a lot of stuff to move. Would recommend for your next storing purposes, for sure.

I went into the public storage because i was interested in acquiring a rental unit. I was shopping around to see which rental place has the best deals and options (cleanliness is also a plus). I walked in to this location and asked the lady at the front desk Kimberly about the prices and how the whole process works. She was insightful and knowledgeable and answered all my questions. I will definitely be coming back to get a storage unit with this kind of service, I have been to other rental places and their workers dont know anything about their units or just have a bad attitude about helping customers. I am old fashioned and I love great customer service and clean facilities. Thanks Kim you won me over and i will be seeing you shortly for my unit!

I was kinda nervous and hesitate at first. This is my first time renting and I wasn't sure what to do. I was approached by an employee name Kim. She was great. She made my transition very easy. I was happy with the location, its very well kept.

This place sucks. My unit was broken into Feb 2017. They weren't apologetic about it. They weren't the least bit helpful when I returned to review my missing items. There were two regional managers in the office when I went to claim my new keys to a new lock and they didn't as much as look up from their remote computers when I was discussing my loss. Apparently there were numerous break ins in addition to mine. They changed the operating dates without changing them on the website or notifying their clients. I drove 2 hours from the high desert to find their gate closed at 6pm when their usual closing was 9pm. I wasted 4 frigging hours for nothing!!!!!! The walls separating the units are literally cardboard paper thin. So once you get into one, you can bust your way into adjoining units. I'm dealing with the insurance they offer. We'll see if it becomes another difficulty. Apparently they expect to see receipts for everything that was stolen! I didn't expect storage to be such a pain in the ass.

Kimberly is a great and wonderful manager loction is well kept she is friendly and doing a great job thanks

I'm not one to leave reviews but boy let me tell you, did I feel compelled to write one this time. For starters yes I know what you're thinking why trust this review over all other reviews? I'm very experienced and critical about my storage needs. If there was a 6 star option I wouldn't hesitate to bump my review up. Aside from the lack of a view from the second floor, this place is in pristine condition. No problems with theft. The bathroom is cleaner than the one at any other public storage. The building is rubbish free and the trash can is kept nice and clean inside and out. You know who's responsible for all of this? KIMBERLY. She rocks and has made me proud to rent here. I don't know what the last guy was doing but he was no Kim. Keep up the good work there slugger.

I am completely amazed on how one person's attention to detail can make a HUGE difference. The new manager Kim has been very helpful it's been awhile since I came down to the property but she helped me find my storage bin with no problem and I noticed how clean the building was when we walked in they also upgraded their security which is really great, another thing I noticed was when i went to the rest room it was actually clean! My visit was a great one Thank you Kim keep up the great work!

My family and i received friendly,and knowledgeable service with a smile from Gary. I will most definitely recommend stopping here first for storage.

Gary was very helpful with your storage needs and he is a great representation of the company...they need more people like him in the customer service field.

Excellent service from the man James M. Definitely recommend this place.

we just recently acquired a space at this location and the process was easy and painless. gary was very knowledgable and was able to help us get exactly what we wanted.

Came in to this public storage James m. Got me in with no problems

Gary is amazing!! Very friendly and helpful. He answered all my questions and explained the features of the property. I received a great space and he offered me items need to make my move easy.

Went in today and was helped by Gary. Great service. Made the process easy and quick.

After Scouting, endless places to find proper storage, we finally landed on 5741 W. Jefferson and met Gary.very pleasant and always smiling, Gary showed us the unit explained how it works, when to pay, and how much. We chose this address and branch, not because of their deals, but because of how Gary presented and represented Public Storage. Commendation is a must. Kudos Gary!

Gary couldn't have been more helpful to my wife and i, we reserved a size larger than what we needed.. but with Gary expertise he saved us money by getting us into a space cheaper than what we expected . Thanks Gary

I visited this public storage and the only person on site, the manager, Gary was so polite and he Broke everything down so I could figure out the most cost effective way for me to store my items ! It was a pleasant experience!!

Gary is fantastic--personable, efficient, and professional. Was extremely helpful on the phone, and again in person on my move in day. Couldn't ask for a better experience. A+

Outstanding customer service! Stephanie was very helpful and answered all my questions.

My family has had a unit here for several years. We initially rented it with Gary who was great then and continues to be great! I travel and really appreciate him going above and beyond notifying me of what is going on with my unit and my account as needed. Recently, with all the trouble going on Gary was very patient with us as we were very frustrated. It is because of him we decided to remain renting at PS rather than move and relocate our belongings to a competitor's location. Gary is friendly, informative and most of all proactive which is greatly appreciated!!

Gary Smith is a very friendly person. He greets the customers with a smile. The property is well maintained. I will recommend this location to my friends.

My experience with public storage was so helpful, Gary the manager was very polite and understanding . Very knowledgeable about services they offer. The place is prefect.

Gary gives great customer service.

I never use public storage before my first experience was awesome. Thanks Stephanie you where great she have good customer service we need more people like her.

Gary the manager was excellent. He helped me find the right size unit at a cheaper price.

I had a wonderful experience at this location. Gary and Camisha were both most helpful,very thorough in explaining what I was getting into as I have never had to rent a storage space before. The unit was very clean as was the whole property. Thanks Gary and Camisha for the help.

Gary was very helpful straight to the point in helping me to find the right size unit at a reasonable price!

Great service Gary made it very easy for me which is great thanks.

I highly recommend this location well lit, and clean. Friendly staff very professional.Also have convenient access hours. Made the right choice for my storage needs.

At this property i have experienced the best customer service. This is a great and clean place to store your items. The staff is great and they have extended hours !!!

Always impressed with the staff at this location super friendly and attentive. Came in to make a payment. Staff is very efficient. Over all I had a great experience. I definitely recommend this location for you storage needs.

I recently went into this location to inquire information on a storage unit. I was very pleased with Gary's customer service. He made me feel comfortable and reassured me that this is my best option. I wouldn't hesitate to bring my business to this location (#20158). Thank you Gary's for all your help :)

The staff is super amazing. I was very happy when I was able to get a second unit and get both accounts signed up for autopay. I'll see you next month Gary!!😉

Gary was wonderful and really went above and beyond to accommodate my needs. Have rented 3 units at this facility because they are awesome.

Great customer service I got a great deal on my price thanks Gary! He also helped me get a couple of boxes and supplies to help me with my move!

Customer service here is great! I stopped in to make my payment and somehow I ended up buying some extra boxes to organize my unit. Thanx Gary for the tips!

Gary was professional and down to earth, I appreciate him helping us get our space and the boxes to move. This was easier than we expected. Thanks for your help.

Gary was a wonderful help to us during our move. He was very courteous, professional, patient and kind. I will definitely refer my friends and family to Public Storage for their storage needs.

Good customer service is rare so I was pleasantly surprised how helpful and outgoing Gary was.

Trey, Good personality, cooperative, good attitude and great outstanding customer service

Well i gotta say. Thank you Gary from public stoage. He help me get the storgae unit I wanted with no problems. Very nice guy and great personality. Thanks again :-)

Had a great experience at this location Gary is always so helpful the location is clean and we'll kept if you are looking for a storage location this is it look no further Gary wil take good care of you!!!! Thank u

Gary has such wonderful customer service skills..extremely helpful and friendly

Great customer service 5 star

She was very helpful and patience. She made the experience pleasant.

Trey was very helpful when we rented our storage unit. First, he made sure that we really needed the size unit that we had reserved online. He answered all our questions and gave us details on office hours, storage unit hours, and payment options.

Great place gary service was excellent if I had to get another storage I'd definitely return back there.

I just rented a unit here the process went smooth which is what I liked because I was in a hurry! Gary helped me understand everything he maintains his property clean and secured! He's customer service is amazing thank u

I was very pleased with the services Gary provided in the effort to make my transition smooth.The Bekins truck was a big rig and we weren't sure it would be able to fit in the facility. Gary made every effort to accommodate the truckers, he was pleasant, patient and did everything with a smile. It is not often you find such superior customer service. Gary is a genuine asset to Public Storage and the perfect front liner. Thanks Gary for everything. -Sylvia Harmon

Had a great experience Gary helped me find the space I needed and it's a great location and it's clean

I came in today asking for storage prices and Gary helped me out . He made my moving plans easier. I will bring my business back here.

I'm coming from Arizona moving to LA the apartment I got was way to small. Not what I'm used to paying for something 1/2 the size twice the price. I came to public storage to store the stuff that didn't fit in my apartment. A young guy named trey helped me out. He was very helpful and made it easy to move in my stuff. Asap. He sold me things to protect my things while in storage. I hope that I don't ever have to use storage space again but if I do will come see trey.

My family and I been using public storage for a while and every time we go Gary is always there to help us the place is always clean and his customer service is awesome thank you Gary Smith for your great customer service

my family and I have been using PS for a couple of months and every time we go Gary Smith always greeting us he always ask us if we need help and help us out with a smile very good customer service and couldn't thank you enough

Denise was very kind, professional, and helpful. Although the numbers are disorienting, it seems pretty safe and reliable.

I have been a public storage customer for sometime. I have transferred from another public storage and it has been a different experience. Gary Smith has been a great asset to public storage. He keeps the bathroom clean and stocked with toilet paper, seat covers and paper towels. He is always on the grounds cleaning and sweeping up paper. That is a pleasant change compared to other locations. Inside the storage, the floors are clean and free of clutter. Thank you, Gary Smith for being an outstanding employee.

HOW AWSOME IS FERNANDO FROM PS???? Ok, so I just moved all of my stuff out of storage and was coming back the next day to clean (sweep and discard the left over remnants) when I came back to do that I talked to the young lady at the desk and she said my storage was already cleaned out for me by Fernando!!!! I APPRECIATE YOU FERNANDO!!!! What a blessing you are! The young lady (who's name I did not get but we talked about birthday's hers is close to mine 08/26) was so kind... I thought I lost my cell there and she called if for me to see if it was in my car... TALK ABOUT ABOVE AND BEYOND! You guys ROCK!

Perfect location for what I had. Brenda was very friendly and helpful. She figured out exactly what I needed and got me in and out of there and on my way in a very short amount of time.

Had a wonderful experience with this location, and the rep Fernando. Units are clean and well maintained. The paperwork process was easy and Fernando made it fun. Would definitely recommend.

My mom wanted me to Thank TANGELA!!!!!!!! This is the best storage that We've ever had. My mom is in a wheel chair and it's hard for her to get around. We absolutely appreciated Tangela Jordan's customer service. You can definitely tell that she knows her job well. She made my mom's hardship with moving a breeze. We've had terrible experiences at other storage's but this one was by far is the best. Thanks Tangela you made things easier then I thought it would be.

Tangela is a sweetheart always so nice when I come in thank you

Great customer service from tangela this facility is a great place to store thanks alot

Awesome, tangelo was great.

Tangela, is always on top of her game, excellent customer service...Soon as I walk in she greets me with a big smile, gladly answers any questions that I may have!!! I always tell anyone who ask me to go to Public Storage Tangela is going to take good care of you!!!

I had excellent customer service and I would recommend this to any and everybody thanks Tangela .

Thanks Tangela Jordan for making my experience at public storage a great one. :) :) excellent customer service skills.

I come to this location to pay the bill for a family member and this young lady represents the company very well she is always very professional through out the whole process. Tangela is amazing every time I come in.

Great customer service from Tangela. Great facility if your looking for storage this is the place to rent. Thanks a lot

Customers Service was Excellent Thank You

I am in the process of looking for a new location as I am experiencing difficulties with the onsite property manager which has been going on for about 6 months. I thought the problem had been resolved when I spoke with the new manager; but the situation of the onsite property manager parking in front of the storage space still exists as of today. Paying $412.00 a month, I believe, gives me the right to be able to pull up in front of my storage unit and load and unload without the hindrance of an automobile that is being stored in front of the unit next to mine which doesn't allow the ability for me to pull my van up and load and unload.. Also, when I took out a lease for the unit I was told there was no automobile storage at the property. Obviously this is an untruth! I'm sorry to leave this property as it is so convenient to my business, but I'm sure there's another place in the near vicinity.

Meet this lovely young lady today. I went in to get information about renting a unit for my father. Due to his illness I've been forced to put him in a elderly home. So I need space to store everything from his home. She gave me so much information from what size I'll need to the packing supplies to help get us started. I will not need the unit for another month or so but I will be coming back here. I hope you read this and know I really appreciate all the information you gave me today.I'll see you soon take care lil lady. JWilkins BTW her name is Tangela she's the manager there)

I had the best experience when I signed up yesterday with Public Storage, Kenyon was beyond helpful and very efficient, I told her she made my day! I could not asked for a nicer & kind person to help me! I hope my review helps someone choose P.S. and I hope you have Keyon to help you!

Tangela, Is a high lite for this property located on Jefferson. She is always professional and attentive to her clients needs. The property is well kept and maintain. I will recommend this specific public storage to anyone in need of a little extra space.

Tangla is the best

Really good service with the manager she was really informative love the way she showed me what was my best choice thank you tangela..

Great customer service by Tangela. Thanks!