Lisa was very quick and great with setting me up with a unit! 5stars
Lisa was very helpful and professional. Good move in promotion, competitive rate, and seamless process.
Lisa was very knowledgeable and professional. Great service.
Lisa was great and very helpful with all my questions. Thank You Lisa
Lisa is great! She’s very kind and gets the job done quickly!
Excellent service! Units and area is always neat and tidy.
Lisa was professional and helpful
Me encanta su atención es muy buena en su trabajo
Lisa is very friendly excellent service
Awesome experience and was very helpful making everything very easy
Very pleasant experience, easy access self service storage.
Lisa was fantastic to work with, helped get me setup very quickly and with a great price to boot. I look forward to working with her as the property manager of the location.
Very easy to go online and register. Easy to go in and out once I downloaded the app. Thank you
I love this facility more so than others. The management staff are always so very helpful. Any issues we have they are always willing to help. Thank you Lisa for always being so supportive.
Lisa is amazing! Very thorough and helpful with pricing.
Lisa was very professional and very helpful
LISA IS AWESOME THANK YOU FOR THE GREAT CUSTOMER SERVICE !!!
Lisa was very welcoming and open to questions. Appreciate her trying to find us the best unit for our needs.
Lisa, the manager, explained everything thoroughly and made the whole process so much easier!
Muy amables las personas gracias les agradezco mucho
DO NOT STORE HERE!! We had a unit here for six months this year that was robbed, and despite purchasing theft insurance and taking photos of the unit before and after the robbery (and speaking to the police), it was impossible to get reimbursed since there were no signs of forced entry, which meant the location was completely off the hook from removing us. Someone had a master key and stole thousands of dollars and many sentimental irreplaceable belongings. Maybe if the location kept more than 3 months of security video footage we could have proven the theft occured, but for some reason they delete the footage at that point. I highly recommend finding another storage company and location and hope this doesn't happen to any other families...
Johnanthony was amazing helped us get right size unit. Will highly recommend very professional
I was extremely pleased by the service of the manager, Lisa! I was immediately greeted with a warm smile and a happy face. These days, it seems people are too busy to help or care. Not at this Public Storage! I highly recommend for the great value and fantastic management. Public Storage sure found a winner in this manager... Class act all the way... Thanks Public Storage!
Gratefully submitted,
Daniel.L.
The new property manager is amazing. Lisa Dang was very helpful with my moving to a smaller unit. As busy as she is, she finds the time to check on every customer, especially at the end of the month. I've been with Public Storage for over 20 years, and she's the best property manager I've had the chance to work with. Keep smiling, Lisa. And thank you!!!
Excellent customer service from Lisa. Flawless start to finish. Thanks Lisa!
Lisa is excellent. She is so polite and helpful. I am so grateful for her help. Smiles 😊
Claudia was extremely helpful in showing us the storage space and being flexible with our arrangements.
She was very helpful, explained in detail, always with a smile.
Great employee
Jessica at this Public Storage location has provided me with the most exceptional customer service I've ever experienced!! Her attentive and knowledgeable approach has solidified my decision to continue doing business with this location. Thank you for all your help!!! The world needs more people like you :)
Jessica helped us today she was great she was very nice to talk to and helped us understand the prices and stuff
Im so glad That i met Jessica she help me so much with my reservation i did not understand we need more People like her give her 10 stars
Jessica helped me out to the fullest of her best ability..I really appreciate her ...thanks
Estoy alegre que la señora Jessica me ayudó mucho con mi reservación mill gracias
Great experience and thanks Chlyde for your help and service.
Chlyde was extremely very helpful, attentive and eager to help me with checking out the soace and getting all set up with the rental agreements.
I would highly recommend working with Chlyde for future storage needs.
I received great customer service from Nasira she was very sweet and helpful.
Predatory pricing. Do not rent from here. I have had a storage unit for 2 years. Currently on their website a 10x12 is $213 list price and $181 discounted. I just got a notice raising my rate to $474. This is the third increase. First they increased my rent 50% after 6 months, then another 50% after 12 months, and now another 50% after 24 months.
When I call to discuss they respond saying this is the market rate, despite their website showing a very different rate.
They understand that moving is difficult and will take advantage of you. Highly recommend staying away unless you plan on renting for less than 6 months.
Very unhappy with my purchase from Appliances Connection.
I recently visited Public Storage. Claudia was very helpful. I plan to rent a storage unit when I make my move in a few months.
Claudia was really professional on explaining everything and was very helpful very skilled and all about customer service that's why I choose to sign up without her I wouldn't sign up today
Jessica was an excelente manager very nice helpful
Gabby was awesome and very helpful!
Its really hard to find great customer service these days but, after going to Public Storage in Hayward to rent a unit, I had the best customer service experience in a long time. Gabby was very polite and professional with assisting me during my visit. I would absolutely recommend this location to all my friends and family.
I’ve been here for over 10yrs andGabby has been a big help to me when I had to downsize cuz she saved me money for helping me look for the best deals on the units. She’s has been a big help to me here so. A big Thank you Gabby..
Very friendly. Clean property. Gabby was a huge help.
It was nice experience and very convenient. This place is very near to union city and Hayward and helps everyone around these cities to store their stuff.
This is one of the best storage facilities I have ever been too. I had the pleasure of being assisted by Gabby, she is such an awesome employee and deserves a raise! She makes the process of getting a storage so easy and fun. The units are nice and clean and all the staff is very helpful and friendly. Highly recommend this location!
Glaudia is very helpful to take care of my rental unit.
Staff was very professional and courteous Claudia very informative
Claudia was amazing! Very helpful and thorough. Was patient and showed me multiple units that would fit my needs.
Claudia was very helpful and friendly. She went out of her way to show me different units . Claudia was informative and had the best customer service I've seen in a long time. I will reccomend this storage to my familyand friends.
If I can give 10 star’s I would, the 10 stars are given to Claudia. Claudia was very, very helpful and had amazing customer service. She went over and beyond especially the day before thanksgiving. Thank you Claudia!
Ive rent with gabby in the past. Ive been gone out of state and just came back yo rent again. thanks so much!
Super clean facility, thank you Gabby for great customer service.
Gabby is the best! I actually came in so frustrated with another storage facility close by and Gabby turned my day around. Storage is clean and convenient to get to.
Gabby the property manager is hands down the. East. She always has a positive attitude and greets me with all smiles. Definitely makes moving less stressful.
Gabby was friendly and is very helpful. Able to answer all questions and even asked questions to figure out my needs.
Clean well kept facility. Friendly staff.
Gabby is very helpful and out of all the public storage we’ve been to , Gabby is the only one who isn’t short with conversations and is incredibly helpful!
She walked us to storage unit , she explained everything that there is about the way the storage unit works, she helped me out a lot to get the best deals and she really makes me feel more comfortable being at this public storage than other ones.
Gabby is a wonderful person to work with every time I come over for a storage. She always treats me wit great customer service.....
10 out of 10, highly recommended extremely good customer service and awesome location. I was hub by Gabrielle or Gabby and found an awesome unit. Best customer service ever
I am sooo pleased & been so greatly helped by Gabby's service, kindness, knowledge of her job her professionalism & pleasant attitude, she is to be commended & I will refer her & Public Storage to everyone I know. R. Nolen
Gabby means so much and she is a good manager. Wish to keep here as long as possible.
I have been coming to see gabby for everal years now for our business needs!! She’s always helpful and always finds us the best units nearby!! The short hours mean nothing for outstanding service!!!
Can't say enough of this property manager Gabrielle. She is the sweetest. She's polite, professional, always greets her customers with a smile. She always keeps her property clean. It's just a pleasure to come here. I really recommend this property for anyone looking to store stuff.
Gabby greeted me with a smile. She was very helpful answered all my questions and the property was very clean better than other public storage properties I’ve seen. Will recommend this public storage to family and friends!!
I had a great experience everyone was very nice and helpful. If you need a space to rent come here. They get 5 stars 🌟…thank you so much!
Nasira was so helpful in my stressful move, she's very knowledgeable and was so nice..
I need it a space to put my things and this place its great............
Very good customer service by Nasira she answered all my questions and explained the lease.
Super easy checkin, Gabby was super helpful and efficient. Space looks clean and dry. (Caveat,: new customer, cant speak to actual storage longevity yet, but off to a good start!)
Great Service!! Gabby was very helpful and professional!! Showed me my storage unit and answered all my questions!!
She is a good excellent person good with customers do not lose her she's one of the best
They keep the grounds very clean the manager and service are excellent I appreciate the patience that they have for you And will accommodate ways to help you great location
I started off doing work at this location about a year ago (I am a locksmith). Gabby is not only helpful with me, but her care with the customers gives me the confidence to put my own belongings here. See you when I move Gabby!
Customer service was AMAZING!! Gabby not only greeted me with a smile but made me feel at ease when showing me the different size storages available since I was unsure of how big I needed my space to be. It did not feel like she was selling me, she actually explained the best way to store my items in both spaces. Being that the difference between the 2 sizes was $7, I went with the larger space. She explained how to drive up to my space and how to get out with patience. And lastly walked me though how to use the app to make opening the gate for access easy! Thank you for such a good experience Gabby!
Gabby is nice and courteous. Great customer service. The storage facility lot is big and clean.
Gabby was absolutely wonderful to deal with. I’ve been searching for storage for some time. For me it came down to price and customer service. I want to feel as if my stuff is held somewhere where they actually care that it’s safe. Gabby was extremely helpful all while maintaining a courteous and professional attitude. If only more people were so customer service oriented.
The on-site manager Gabby is amazing. Super friendly, answered any and all questions I had. She was extremely helpful, great service!!!!
Good experience, easy and comfortable. Pricing is good as well compared to others.