Public Storage Self-Storage Units at 18175 Chatsworth Ave, Granada Hills, CA

Good service and help in explaining how to access the building!

Facility is nice and clean. The manager Juliana is always helpful and answers all my questions. 10/10 recommend

Simply the best 100% recommend.

It was my first time ever renting a storage and Maria helped me from beginning to end. She got me moving in quick and easy. Everything was a breeze. I’ve never met someone with such a great attitude, who treats customers with respect and goes way beyond what she’s expected to do. I didn’t know what size unit will fit all my things so she literally showed me 3 units Maria is straight up amazing I couldn’t be happier.!!!! She made sure she answered all my questions and concerns she explained how the public storage application works and will help me she helped me set it up and it only took a minute! 😊 Awwww Thank you so much Maria! :)

Brenda and Maria’s gave me excellent customer service and a answered all my questions.

Buen servicio, juliana y maría

Best storage facility in area, very professional managers, maria and Julia took care of me. Definitely recommend.

Juliana is what genuinely customer service is all about. Juliana is always willing to help there is no task to large or too small she can't handle. She carries herself in a dignified manner. Public storage you're so lucky to have someone like Juliana who represents your company.

Throughout the many months I have used this facility, I have not had any issues.The staff is wonderful and always helpful. The building is well kept and free of trash. Every staff member always goes above and beyond for me. I appreciate it.

Juliana helped me download PS App very convenient

Juliana was great help

Juliana is very helpful and nice. We got the space so easily.

Juliana is great helped me with everything

I've been renting a space from the Granada Hills location for 6 years and counting. The service sucks, and they're not friendly if you pay late, there is no leniency with customer service. I'm only keeping the rental space because i work 2 jobs and don't have much time to get another storage at the moment. In 2020, the roof was leaking and i had a lot of water damage, the mandatory insurance didn't cover my damaged items. I should sue them in small court to get my $$ back. I do not recommend Public Storage.

Josue A. Was extremely helpful. And so kind in general. Thank you!

I've been a long time customer with Public Storage. Working with Juliana has been extremely professional. The excellent customer service she provides is friendly, accommodating, and informative.

Juliana was very helpful. She helped me with my financial situation and submitted a request for me. Very pleased with this business

Juliana is friendly and very informative. She answered all my questions and made the process easy.

Josue #1 If he is not there that day, come back another day

It was 1:58 the guy in there packed his lunch early to come help. What more can you ask for

Josue is a 10 star employee

Became too expensive doubled in price monthly

Just went there yesterday to rent a unit and didn't really know what to do. It was a wonderful experience and very easy. Plus they have really good hours

Josue was very helpful and provided me with all the information I needed. Juliana was wonderful as well

Juliana was very helpful thank you for all your help.

jackie was helping me out very nice customer srevice was excellent she deserves a promotion

Juliana was very helpful

Juliana was very helpful, she helped us start our account and it was easy and fast

It was my first time at a public storage and was very nervous with the process but Juliana was super helpful and made it a great experience. She was super patient with me and very polite. I would definitely recommend this place!

Juliana provided me with great customer service.

Juliana is simply the best. The customer service she provides always exceeds my expectations. Beside this is by far the cleanest public storage I’ve visited. Thanks Juliana.

Thank you Juliana good customer service

Juliana

I like this location. They are very professional and helpful. The front desk is very polite and Ashley was very helpful.

Called because I received an email saying that my payments were going to increase by about $50 for September and needed to ask about how to go about cancelling my space. I spoke with Juliana and she offered to see if I would qualify for to keep my payments the same. Thankfully I did and my payments will stay the same for a few more months, giving me some extra time to figure things out. Juliana was very friendly and extremely helpful. Thank you Juliana!

Juliana me ayudo muy amable

Juliana has been helpful it's been a pleasure coming in and speaking with you. I appreciate you being kind with me.

Juliana

Juliana is helpful thank you for your help

Gracias Juliana por el buen servicio

great Customer Service and a wonderful storage location

El mejor servicio al cliente. Juliana es muy amable. Yo y mi esposo estamos bien contentos con el storage.

Excellent costumer service. Thank you Julianna!

Went to rent a space to Park trailer again they advertised a certain size when I got there they said oh that won't fit in there the trailer was well under the size again advertised falsely

The storage is super clean and the staff is excellent but Rafael is above and beyond an excellent employee. He put extra effort in to keep me here and I really appreciate it

Janet Was very help

Janeth provided excellent service and was able to secure my storage space within less than 5 minutes. I have rarely seen as efficiency and dedication, and I say this as an attorney who has practiced law for almost 1 decade. I recommend Public Storage in Granada Hills without any reservations. Vlad R. Ghenciu, Attorney at Law

Excellent service, Janet went out of her way to help us get the space we wanted. She called us back to let us know the space was available and walked us through the whole process to sign up. Very professional and efficient. Thanks Janet

I was helping my cousin move his stuff in janeth was very helpful good customer service

Janet gave me information about the storage units.

Janeth was very helpful and very professional and with a great attitude. She is knowledgeable and willing to answer all my concerns. Thank you very much.

Excellent crew at this storage location. They are always very friendly and accomoodating when you need help. This location is way better then the location I had on Desoto Ave. I am here a lot, and I aways see them busy taking care of the facility and making sure its clean and presentable. Opening the gate from my phone is a big plus especially on rainy days and in freezing cold weather. Just connect, click on open and drive in. Its hassel free!

Excellent customer service, always clean and really great area!! Juliana is the best 😃

Really clean and organized beautiful place I love it.

Great property and even better services/- specially Juliana is fabulous and friendly.

Janet was absolutely helpful to me in accessing my unit and informing me details I needed to know. She showed a willingness to be helpful and accommodating and I greatly appreciate it. Thanks Janeth🙂🙂🙂!

Juliana, Daniel y Clare son execelentes gracias por su ayuda. ♥

Janet was very helpful when looking for a unit. She happily showed me a few units and I found a great 10x10. Everyone here was very friendly, professional, and helpful. Any questions I had, they were able to answer.

How much for 8’x10’ storage

Quick reservation and helpful stuff.

The ladies were wonderful! Answered all our questions and the unit was clean!!

Juliana and Ashley helped me set up my ps app. Very helpful.

Wonderful service

Ashley & Juliana helped me with my payment today. They were very helpful

Amazing customer service ! Always helpful

Juliana and Alonzo gave me great customer service are friendly and clean facility

The staff here are so professional, helpful, and very friendly! It is truly a pleasure to be a customer here at this location. I never want to go anywhere else for my storage needs.

Juliana and Alonzo are great. They helped me with everything. Very good service. Thank you.

Juliana greeted me with a smile, very attentive and knowledgeable place is very clean I recommend it

I went to get information . Janeth Robles was the one that hepl me she was very helpful and she explained everything very well.

Very Professional. Receptionist was nice and helpful. Really appreciated.

Robert was very helpful, had lots of information about the storage unit and set up the rental quickly. Recommend this spot for good customer service and ease of use.

Juliana made the reservation and transition of renting a parking space very fast and smooth. Literally in a few minutes and able to answer any other questions I had along the way. Thank you!

Juliana siempre me ayuda con una sonrisa. Muchas gracias!

Local and convenient, very clean facility. Office staff are so helpful with anything you need. Highly recommend this location!

Juliana es muy amable gracias por su ayuda.

Very good service, the staff were super friendly and helped as out even though we had to movr stuff all day, would definetly recommend

Excellent costumer service thank you Juliana for the help.

Juliana hope and Sam are wonderful

Juliana is so helpful

Great service, clean property.

The best storage in town . Thanks Juliana for the help.

Good customer service thank you Juliana

Manny did a great job helping me locate my unit and helped me download the ps as well, was not aware. Thank you!

Excellent service and perfect storage.julia is the best. Five stars

Manny was extremely helpful, and stayed after hours to help me get my items to my unit. Very grateful! Worth the money for great customer service!

Her name is Ms.Juliana she give me an excellent service .

Carlos was very friendly and helpful. He anticipated my needs and was proactive in information provided. He even went the extra mile, helping me set up the Public Storage app on my phone. You are very lucky to have him work for you.

I am so grateful for the Juliana at this location. She was so helpful and understanding when I was running late and needed a unit. I will always store my belongings at this location!

She was awesome stayed late to help me get a storage unit when I was in desperate need of one great customer service would recommend it to any and everyone I know thank you so much Tonya you were awesome.

Great customer service to the staff

service is always above and beyond Tania was amazing,she was very helpful with my payment and helped to look for different options for a new unit I was looking into gave me the best options

I love this storage location, Clean, Easy access, big parking spaces. Thanks to juliana

AWESOME EXPERIENCE WILL DEFINITELY RECOMMEND, AND MOST IMPORTANTLY THE WORKER MANNY IS AWESOME! HE DID AN EXCELLENT JOB AND FULFILLED ALL ASPECTS OF HIS JOB TO MAKE SURE I HAD A PERFECT CUSTOMER EXPERIENCE! THANKS !

Juliana is helpful

Gracias por servicio manny

Gracias por servicio

Best customer service I received, the woman bry was very pleasant and helpful while I went to my storage. She was cleaning and providing exquisite service. Thank you for all your help. She s the BEST.

Good customer service thank you Juliana. Property is very clean

Contact less access

Great place

Exelente servicio

Came to see a unit the girl in the front desk was awesome very helpful

Cool

Clean place good customer service thank you Juliana

There appears to be another person with the "same" name who wrote a negative review. Please know that we have not had any problems with the management of this facility nor are we unhappy with our unit. A special thank you to the Judy, the District Manager, who contacted me and was concerned about the one star rating and the complaints written by this other person. It also shows that they do read the reviews and attempt to remedy the situation/complaints.

Clean property good customer service thank Juliana : )

Excellent costumer service. Thanks for ur help Juliana.

First of all I have to say how wonderful Juliana is. She has amazing customer service skills and is a pleasure to talk to. The location itself is very clean and well kept. I’m so glad I chose this location.

I recently had to move out of my apartment and was on the hunt for a storage unit and happened to come across this public storage and I’m so glad I did. Julianna was super helpful in helping me thru this whole process. She made my experience super easy and stress free.

This is an "old" PS facility. No climate control (heating or AC). The security of their storage units seems poor. My unit was broken into. The manager tells me they are having a string of break-ins over the last two months. I don't see that they're taking any steps to curb it, and they haven't caught anyone. Poor choice if you are considering them as a custodian of any belongings you value.

I was greeted by Juliana with a warm hello. Always friendly and courteous by phone and in person. So nice to receive good customer service.

Thank you for helping Juliana your the best

do i need a credit card to rent a unit?

Thank you Juliana good customer service

Thanks You Juliana good customer service

Nice staff very informative and covid safe.

I’ve been to a few public storage locations and by far this has been the friendliest/cleanest location. The young lady at the desk made my Process extremely easy! Juliana was her name, and she Greeted me with a smile! Gave me unit options and over all made the process very easy!

Good Customer serviceThank you Juliana for the help

Exelec customer service thank you Juliana

Thank you Juliana good customer service

Thank you Juliana good service

I like to know how much is medium 2 rooms unit.

Thank you Juliana

Juliana helped me very well and I like to be in touch with person not robat

El servicio de juliana es excelente. Mantenimiento es muy limpio este storage

The best property really clean and friendly staff

Good customer service would recommend their services

I would give 10 stars if I could to juliana

Exelente servicio gracias Juliana y Chris

Gracias Juliana Excelente servicio

5 stars Juliana

The best customer service I can ask for . Thank you for being so nice

Thank you Juliana good customer service

Nice property Thank you Juliana.

Great prices for the location and the customer service was amazing. Juliana was able to answer all my questions with no hesitation!

Very clean and neat property with excellent customer service, thank you to Mayra for a pleasant interaction.

The storage employees are kind and help with questions that you have and go beyond for you.

can i store a car in there?

this is a great location to store your items, I do recommend this location to my friends and family. Nate the property manager was a great help and delight to speak too. He explained all the prices and showed me what which storage would fit what I needed. Great customer service.

Good customer service thank you Juliana And Veronica

Juliana and vero great service thank you

Excellent costumer service very clean storage

Verónica and juliana helped me with getting my unit great service

I came in today and was helped by a girl named Juliana and she was very friendly and very helpful she knew exactly everything she was talking about and made my experience very easy thank you so much !

Juliana was great. Thank you for the great service

Juliana has a great customer service good help

Juliana me da buen servicio

Juliana is amazing thank you for the services

Good place excellent customer service thank you Juliana

Came in to make a payment and marisol was very nice and welcoming!

Great customer service the lady there was so nice marissa or marisol I think her name was? So kind and a very motivated tone in her voice.

I recently went in and this amazing worker called Marisol was such delight. She was very patient with explained all the prices and showed me which storage would fit what I needed. I would definitely recommend this storage and this worker.

Juliana helped me with everything I needed today, from getting the right storage size and items to protect my belongings. Friendly staff and great service here at public storage.. Juliana you’re awesome!!

Great service highly recommend to come to this one !!

Great service provided by Juliana. Thank you

Excellent service! I would recommend this place!

Great customer service. Really friendly.

Juliana is always helpful and professional. So glad she is running the Granada Hills Public Storage

Great Job Juliana! Thank you for your help, and great customer service.

Marisol was very nice and place was very clean as well.

Wow, great service and easy to communicate. Marisol was an expert and helped me save money on the size of the unit I really needed.

Juliana excellent customer service

Julianaand marisol are very helpful very. Nice girls

Muy buen servicio Marisol nos atendió muy bien nos encontró una unidad donde nos conviene y buenos precios

Marisol was great was greeted with a smile and she was very helpful

Clean propwry and juliana always love to help

Juliana knows exactly what she's doing so helpful and super nice

Updated review: I have been at this PS for about over a year now and I still love the customer service. The staff is always friendly. Most of the time it just so happens that Julianna is the one to assist me and she is just so great . Always patient when I have questions, and very proper. That’s the kind of customer service that makes me want to stay here and have referred this location to so many of my friends. -mila

Gracias Laura y Juliana siempre es un placer

Buen servicio de Juliana muchas gracias

Great facility great people

After 5 years of having a storage unit here, moving out was the best experience I have had the entire time. Thank you so much Laura! You are awesome!

Very clean and great staff!!! Thank you for making it easy to come to this office

Juliana helped me she’s the best

Juliana was the best!!!! Great customer service!

Chris was very informative and helpful

Vicky was super nice and helpful! However Im unpleased with booked here, an unauthorized user barged into our storage unit with one of us in there and WE got told to leave the premises! They say that only authorized users are the only ones able to enter the storage unit, but thats clearly a lie :) She also reported that we were living there (which we clearly arent) and no further investigation was done, apparently shes right and we have absolutley no say in this

Muy contento con Juliana es muy amable

Juliana is the best

Everyone here is courteous, friendly and helpful. Thanks.

Amazing customer service, Chris provided us with detailed information, and answered all of our constant questions. Made sure to pick the right size storage space for us. Ensured us that our stuff will be safe, with all the security methods they have and provide.

Chris the manager was very helpful and informative. He helped us figure out the best type of storage to fit our needs :)

Victoria was so pleasant and helpful! I’m going to live this place!! Great experience!!!

I couldn't be happier with this place. Juliana, Laura and Jacky were super friendly and helpful. I was very impressed with their service!

👌🏽

Great customer service, talar was super helpful and went out of her way to make our experience easy and quick! My dad was able to move in with no problems, will definitely be recommending to all of his friends.

I had an amazing experience at this location. Talar made it very simple and unstressful for me to occupy a storage unit. Would 100% recommend talar if anyone is in need of a unit, she was very friendly and super helpful with all my needs.

Talar was great today amazing service

Marisoi was very helpful, she answered every question I asked and was in & out.

Wonder

Great customer sericve thank you to the staff

Andrea was awesome, she stayed passed closing time to make sure I was happy with the unit I was renting. I have used public storage before and I will definitely use them again.

Andrea is a rock star! She was so helpful. Perfect place for our needs.

Alison great and professional service. Took care of me in a timely manner.

Chris is awesome extremely helpful!!

Great service. I have been renting for a few years now and the staff is fantastic.

Andrea helped us out and showed us the tour on our first day! She is kind and very helpful! I recommend coming here

Very ftiendly and professionalized employee. Juliana and Marisol help us lot. My pleasure to visit that storage!

Very good.. Everyone has a good service attitude..

Visited this Public Storage on June 6th, Marisol and Julie were very helpful in both accessing the storage units and offering us waters to keep us hydrated in the heated. Could not have asked for a more pleasant experience. Definitely would recommend this location!

Juliana is great thank you for always being kind and helping me every time I come in.

It's a storage facility what needs to be said

Juliana was extremely polite, helpful and easy going. The entire process went so smoothly.

Great place! Very convenient & great employees. Ask for Juliana, she will take good care of you.

Came into this facility and the people here were great. They helped me figure out what size storage i need and provides great customer service!

Gerardo was awesome what a great experience I recommend highly!

Not for me !

I’ve been using Public Storage for 5 years now. This location is by far the best. I’ve rented at many through out Los Angeles and other locations are very disappointing. At this location you can drive right up to your unit. It’s also clean and spacious with ample parking. Hours are also good. Juliana the manger is a gem.

Gracia por su servicio a julianna muy bueno.

Juliana is the best employee public storage can have! Thank you for hiring her she’s very pleasant

Gerardo es el mejor!!

Good service for a nice space and affordable

I had a large storage unit that i have had for 2 years. Gerardo help me in getting a smaller one. He was very helpful and knowledgeable about what size i would need. I have always gotten great help from this location.

Vicky great ! Good customer service

The team was very understanding to my situation and helped me get the storage space I needed. If I need storage again I'd come back to this location!

Gerardo is a great hire! Love coming to ps locations he works at!

Gerardo was such a great guy. Keep up the good work

Place is clean excellent customer service thanks Juliana

Excellent customer service thank you Juliana

Juliana Very nice, knowledgeable. & very accommodating.

Juliana was awesome great customer service! She was great in answering all my questions. She was friendly and explained everything I needed to know!

Juliana was very professional and helpful. I was very satisfied with the service and facility. It was clean and orderly.

Very helpful and courteous staff!

Great customer service. Clean facility.

Alison me ayuda siempre mil gracias .

The process was a breeze. The receptionist with pink hair was friendly, knowledgeable, helpful and fast.

Worst Customer experience in my life. They accuse my girlfriend of a serious crime, the district manager then locks my girlfriend inside the office but doesn't call the police. So she went directly to file a police report on him. Also to find out what was going on with her name because someone with her name had broken into storages at a different location. The burglary detective said nobody from public storage had filed any kind of report. I have been trying to reach out to someone from public storage but no luck this happened about 3 - 4 weeks ago and Mr caballeros denied me access to my property. Stay away from this company they don't care about their customers at all

Excellent customer service Got in and out with what I needed. Helped on pricing Highly recommend.

Overall excellent service

I have used public storage several times now and I have always gotten great service. Juliana and Andrea were great.

Great and helpful staff!! Alison did an awesome job showing me different units.

Do they provide cart or dolly to move stuff in and out or I have to bring my own? Is this location safe? Is it month to moth agreement? Thanks

Myra was great!

Great location with affordable prices. Juliana was very sweet and helpful. Make sure you guys ask for her, she will provide you with the best customer service 👌🏼

Scam artists! You'll learn something new with every interaction. First they sell you a lock, it is an empty unit when you rent it you will put a lock when you fill it obviously, but they won't allow you to bring your lock later, you have to purchase one or have to have it with you at the time of the rental! They won't send you a bill reminder but you'll get an email notification for overdue payment with a late fee added right away. And why they didn't charge it to the card on record is beyond me! Probably they can add the late fee! You let it go and say to yourself not to get upset and call in to make the payment over the phone but now they won't let go, they want to suck as much money as they can so you have to pay $10 service fee for nonsense late payment!

Juliana is very pleaasant person was helpful with me and informative as to my storage needs

I came in today to make my payment and Tania was super nice and helpful ! Great customer service 10 stars !!

No good maintanance of the property No cooling system No good customer service Raised my rent 2 times in one year

Daniel was a huge help fast service got me in and out quick

Juliana is the bomb! I was going to go somewhere else and She was able to overcome my problem by finding me a larger storage unit!

Lucia was awesome! Very knowledgeable about the storage business and very helpful! Will recommend to my family and friends in the area!

Vicky is a great employee! She is always so helpful.

Juliana & Lucia were so kind and helpful ...tho I would not let them push my cart for me😀...if I needed anything I knew they were there for me. Thank you P.S.

My experience was very informative and a pleasant experience with Juliana and Lucia.

Great

good location to store, and stuff very helpful

Thank you Laura for being so helpful and understanding I really appreciate it

Laura was super helpful and very efficient made this the easiest transaction ever! Definitely would recommend her and this location to anyone!

Muy buen servicio aquí con Juliana, ella me ayudó con todo y fue muy amable.

Laura was an amazing girl. Great smile and with lots of information... with the stress of moving she made it very easy for me to find my perfect storage for my belongings thank you again

I was surprise on how easy and simple the whole process was. It’s conveniently located, easy to use, organize and very clean. If anyone needs storage, I highly recommend this location. Thank you to everyone that works here, you guys are doing an awesome job!

Andrew gave me rock star treatment!!! Moving is nerve wracking and he was so calm, cool and made it easy! Thank you!

Rates are ridiculously high .

Great service and friendly staff! The property is always clean.

Went here to check out a unit. Employees there were really upbeat and outgoing, provided me with plenty of information. Will absolutely be returning next month to rent a unit

Gracias pot tu ayuda Laura muy amable

Wow! We were in a bind but the young lady, Laura, took excellent care of us. Public Storage is the best way to go for professional and caring service. Thanks!

Laura was such a wonderful girl. Not only did she provide excellent customer service. Auto pay is the best way to go and glad she reminded me about it because I always forget. Thank u Laura and ur amazing personality

Helped me out with some much need info. Laura helped me and guided me to what I needed. A+++++++!

Good storage facility and great staff. They're always helpful and curtious. Thanks for everything.

Exelant service ,Juliana is best God bless her.

Nancy is great she gives good service and I will be back for public storage business thank you

Out of the many storage facility's I've rented at, this location is by far the best. The personal at this location is extremely polite and helpful. There is a gentleman named, Andrew, who has gone out his way to make sure I'm always satisfied, as well as going out of his way to insure my visit was above satisfactory. Highly recommend this location to all.

Went in the other day to get info and buy a unit. I went to store 67676 and had the best experience. I got help from this girl Talar she was awesome and made it a fun experience. She Helped me out with everything I needed and helped answer all my questions. Will recommend because of great customer service here!

Excellent customer service. I was in and out within 30 mins. Juliana was courteous throughout the whole process. Facility is very clean. I highly recommend if anyone is looking for a great storage place.

Nancy was great and very helpful!

Great service, Nancy is the best 👍🏻

Great service from rubia and Julia

This is the second time I rent a space at this particular location , I just want to say the employees are very wonderful, helpful , and very friendly , specially Tania was an amazing one

Tania is better friendly people thank you

Went to go get some boxes the other day and got helped by the sweetest woman ever I believe her name was Julie she was so kind and helpful, gave me advice on how to make the most of the boxes I bought. If your reading this thank you for your help, went in to just get boxes walked out with a smile and a sense of direction

Juan helped me, it was a tricky situation and they did an excellent job handling everything!

Tania treated me great, I came in late, and she still took me threw the whole process. Knowing she got off at 6pm, she stayed late to help me. No complaints. She made it easy, and we told jokes.

I reserved my unit online and came in for my move-in appointment. Tania was exceptionally courteous and informative with all aspects of the storage facility. the sign up process was quick and easy and I was more than happy with the facility and my storage unit as well. I would definitely recommend this convenient location for the friendly staff and layout.

Wasn't having any success finding a storage unit at other places but when I came to this public storage the manager was very kind and helpful. She was very attentive and pursuaded me into getting a unit there. Definitely glad I came here!

Juliana y Tanya are exelent customer service atender.

Juan was very helpful and knowlegeable. He Assisted me with all my storage needs. Good place to store stuff and helpful employee.

Helped discard and empty storage. Moving made easy. Very nice guy.

Tania is the most wonderful Customer Service Agent I have ever met. Moving is a pain stacking event in one's life, but Tania took so much of the weight off by being professional and yet with heart. Five stars is the most they allow me to give, but she is worth at least a Ten. Thanks so much Tania.

I was looking for a temporary storage place. Juan was friendly and very knowledgeable in explaining the units available and the benefits of the various services such as hours, push carts, packing materials, locks, etc. Juan also provided information on insurance, listened carefully to our needs and helped us to make a decision. He made sure that we understood how to get in and out and assured us that we could call if there were any further questions. Overall, Juan made our rental easy!

Hazel was a awesome help, she know exactly how to assist me in the right. Took her time but also friendly and lots of laughter. 😆🖒👌

Tania was very nice lady and good to my customer and very good customer service.

Juliana and hector provided me with excellent customer service. They helped me get the right size and all of my items fit perfect. Great team, highly recommend this location. Nice clean location and amazing staff.

Vice is a nice young lady. She explained all requirements, liabilities to me. She is also a Cavalier !!! Excellent service.

Came in to buy some boxes which was quick and easy I was pleased to be greet with a smile and such amazing customer service thanks to Tania Macias

Thank you Hazel Alvarenga for helping me with my questiins n concerns. You were very helpful and very professional . Thank you

I had a few billing questions and I was assisted by Hazel Alvarenga. She was extremely helpful , friendly and very informative. She has excellent customer service skills. Her kindness n her smile made me feel secure. Thank you for your help young lady.

So I had just gotten off of work and had to go to my second job. With little time, this worker name Bre was quick and friendly. I was in and out! Great service 😃.

Eli was AWESOME! Very Pleasant and informatve - No pressure. Lady was on her "A" game Facility is neat/clean with ease of access. Wish the evening hours were longer, but otherwise its great! Respectfully, Gerald (Jae) White

Vicky was very helpful and a sweetheart. She has great customer service skills. Juliana trained her well! She explained all the process and made it fast.

I've had my personal belongings stored here in Granada Hills for the past 8 years and I've never had any problems. I came by to make a payment yesterday being the last day and end of month. I got to the storage and realized my wife had my ATM card and it was close to closing time. Juliana was very understanding and gave me the time for my wife to arrive. Payment was made and I am very grateful to her and public storage.

Juliana gracias por tu excelente atención

Julianna was very professional and extremely helpful.

Good Service, easy to transfer your stuff, and a kind manager right there 😊

Great service.

Eli was a really nice Gal

He was very helpful and patient with my crying child.

Hector was very helpful, the office was easy to deal with. Thanks!

The employees here are fantastic!! They really do go above and beyond for their customers. Special thanks to Juliana for helping this whole process go very simple.

This is a great stop for boxes and other supplies. Came in for a few packing supplies and was helped by Juliana. I got great savings and will come back if I am in need of more items. Thanks for your help Juliana! :)

Get place to store. I have been a loyal customer for many years and will continue to do so. People here are friendly and provide outstanding customer service

Hector was extremely helpful. He made our transition easy. We needed to downsize our unit and he made it as simple as possible. He is very professional. Thank you Hector!

Juliana always has a smile on her face. Every time I come in she says hello and offers me help. The facility is clean and they have cheap prices.

Excellent help and Hector was a great help

Hector & Danny were very professional & explained everything very well. They were very detailed & friendly. We will recommend their storage

Hector and Daniel were extremely, courteous, and helpful. Hector was very thorough and polite.

Convenient location, near home. Quality boxes for a cheap price. Highly recommend packing supplies, I always use them and have zero complaints.

A very good experience. Very good facility,

The customer service here was amazing and fast. Thank you to William and Ellie for being very helpful and greeting me with friendly service and a friendly smile.

I was in the area looking for a unit and stopped by the place and treat me excellent, Elizabeth Rodriguez showed me around the place and was very helpful, went home knowing I got a good deal and my stuff will be well taken care of.

My boyfriend has a storage in this storage place & the employees here are always so helpful. They made it very easy to get the unit. I am glad to do business with Public storage.

Excellent location Hector did a great job explaining everything and offerind products I needed, simply the best

I went to pay my rent today, and Penny and Hector were so prompt and helpful! They made everything a breeze! I am very happy with the storage at this location, it is very secure, and is kept clean, I have never seen a mess in all of the years that I have been there. I think that if you need to store items this is the place to go, and have and will recommend it to all those that I know!

Great storage space, clean and very nice staff made the storage experience exceptional. Thanks.

Christina and Juliana are great! They really care about the meaning of customer service. These two ladies went above and beyond for me. Despite the harsh hot weather, they found a great unit with very easy accessibility. I recommend this storage place for everyone who cares to receive outstanding customer service.

Jessica helped us with all our questions and was absolutely wonderful throughout the whole unit rental process. She took the time get to know our needs and made the perfect recommendation because she actually listened. Even though we are only renting for 1 month, if I ever needed a storage facility in the future, it would be the Granada Hills PS.... and referrals will be sent to Jessica from here on out.

Hector was extremely knowledgable and informative. He was also very friendly and approachable. Defiantly will be back to this public storage when I'm ready to move out of my house because of hector.

We found a great deal online for this location, manage to get all our stuff in storage. They have flexible hours which helped out a lot this weekend with moving. Overall experience was great, Thanks Hector for providing great customer service.

Juliana was such a pleasant person and provided me an excellent service.

I'm helping my friend with the move and Jessica provided me with great assistance. They have dollies available that help your move go smoother. Very convenient and prices are lower than other places.

I've been storing with Public Storage for years and I have zero complains. I have had the opportunity to meet great employees and I am always greeted with a smile. I thank Public Storage for hiring such wonderful ladies at the front desk. Very helpful and very professional. Thanks for always putting the customer first Julianne

Mrs Cruz, was very helpful and attemptive. Ran into a little hick up with my account made the time to get it sorted out and on my way. Site was clean and we'll maintained.

The staff named Juliana is excellent when it comes to helping customers. Great storage and good staff.

Today I came in to make a payment and the lady's in the office were extremely nice and friendly

Quick service. Hassle free

I am student , i went to rent a storage unit last week I didn't know what I need or what I was doing , I went to this public storage and Vanessa help me a lot because I didn't know what size I need since I am leaving to my country for a couple of month Vanessa told that this a very secure property and that they do check the units every day to make sure that they are secure she show me a couple of units to make sure I was satisfied with the size , thank you Vanessa for all your help i will give this property a 5 star service and Juliana did the paper work since Vanessa wasn't there she's very nice as well . Thank you for all your help !

Rent a unit today and Vanessa was very helpful she told us eveything we need it to know , we were clueless of what we need it for our unit and she was very helpful , public storage should have more people like her , i am very happy she help us . Thank you Vanessa for all your help !

Julia and Julianne are both super friendly and professional. every time I come in they are always the best.

Great customer service and very friendly highly recommend!

Maria & Juliana are excellent. Very professional & greet you with a smile each time you come in.

Unfortunately this store or this company in general is the best thing for stealing money and wasting time. Don't think their strong scurity system is there to secure your stuff! The insurance will take care of it. It's just to force you paying extra charges when you realizes that there's something wrong with your bill. It's just happened to me when I discovered that the $1 you pay ass first month cost is just discount of my bill. Plus they changed my unit reservation by ONLINE to a normal reservation which there's a different coast. Despite of all my calls to the customer service they just waved the late charge which is $20. Last thing, I really disappointed their mangers because they were dishonest and specially Jaime. She called me an ass h*** because I argued with her about wasting my time for almost 3 hours. MOST OF THE HIGH REVIEWS AND RATES HERE BECAUSE THE MANGERS ASK YOU FOR IT IN NICE WAY, JUST SEE HOW MANY REVIEW HAVE NAMES AND YOU WILL KNOW.

I had a very pleasant and professional experience here. Juliana was so helpful and respectful in helping me choose the ideal storage.

Came in to buy some merchandise and Juliana was very helpful! One of the best facilities I have visited in the area and definatly coming back when I need more moving supplies.

Super friendly and Excellent customer service by Jackee !!!

Wonderful👌 Maria the front desk rep made my move 10X easier she was very helpful. She's always smiling, sweet and accommodating

The best service I've ever had I have had my storage here for 8yrs and even tho the people have changed they all have been great to me especially mike, karen, maria and also jacqueline I can't thank them all enough times you guys are all the best so thanks again so much

I am a small business owner. I'm extremely pleased with the service, professionalism, cleanliness and the overall kindness of all the employees at this facility. I would highly recommend this facility to anyone who wants to store their personal belonging or rent a space for a vehicle. This has to be one of the best storage facilities in the valley. James Howard

Maria was wonderful great help

Esmerlda Cruz, was pleasent and was very informative.

Awesome!!!

Best storage you can find !! Liz was very polite and the service was best !

I was able to look up online, hold, look at and lease in under an hour. Cruzita helped me and was very kind, talkative and knowledgeable. Very happy to do business.

Great experience!!! Elizabeth a.k.a. Liz was very very helpful thank you!!!!!

I wanted to acknowledge Liz, who is absolutely phenomenal. She is so sweet, caring and helpful. She has been very professional from the moment we arrived and continues to be very cheerful. I enjoy seeing her and she makes coming to PS a pleasure. Please acknowledge her as well. She is truly a GEM!! Thank you, Zara

Experience wss great jocelyn was very helpful , great personality all smiles highly recommend

Nice courteous and friendly

Elizabeth is a gem. Moving, packing, storing is not much fun. The actual unit is nothing special to talk about. But Elizabeth made our selection to use this facility much easier. She even remembered me when I called to ask about what our access info was to pay the bill online. We are giving her the 5-stars!

Thanks Liz :-)

Alayna and Veronica were very helpful and answered all the questions I had. GREAT SERVICE!!!

GREAT EXPERIENCE DEALING WITH ELIZABETH, VERY PROFESSIONAL AND COURTEOUS. I HIGHLY RECOMMEND THIS LOCATION TO ANYONE RENTING SPACE FOR WHATEVER YOURE NEEDS MAY BE. THANKS AGAIN ELIZABETH FOR THE GREAT SERVICE YOUVE PROVIDED FOR MY NEEDS.

Nice place. Has good management and pretty good prices. I would recommend them.

Was great Jocelyn was helpful and very curtious

Jocelyn was very helpful with my move out! I kept my belongings here for a year and a half, and my experience was wonderful. I would do it again in a heartbeat.

This facility is the best!!! Great manager - Karen, adore her! Always pleasant and cheerful. Elizabeth is so sweet, and also interacts with customers in a professional manner. If you ever need a facility to store those eye sores - called boxes and stuff, then hurry on down to Public Storage where Karen, Elizabeth and staff will greet you with smiles and pleasantries.

Great.. BUT I cant find any "boxez" . . . FOR Employee Names & check-off Subject items . . . Elizabeth & Alayna . . .

Karen is such a sweetheart. She treated me with respect and was just an all around nice person. I'm happy I picked this public storage.

I absolutely love this Public Storage. I come here to make payments of another unit I have in another state. Elizabeth is so friendly and helpful, you feel like a person and not just a number. It feels good to make a payment and receive a smile instead of a frown. Most payment centers won't even take a minute to say "Hi". I have had Public Storage since 2005 and I truly love the way they do business.

You have an excellent manager there, Karen and her staff. Karen is very professional, yet courteous. This is a quality that you don't see too often in business especially service operations. She and her staff epitomize customer service. They were very helpful and considerate. They go the extra mile for their customers. We are made to feel like friends. I relocated from Washington State to California and by GOD's grace was able to find a Public Storage just 3 block from where I was living. Karen always had a smile, and gave you the sense that she really cared about my situation. She also interacts well with her team. She was able to give me tips on the neighborhood and even directed me where I could get shorts as it was hot. I didn't have any shorts that I could wear being from Seattle, not much sun. Overall Karen is an excellent manager. You do well to promote her, and make her as an example of how to service customers. Her staff during make rental was Jules, Jocelyn, and Adriana Thank you

I like the service...

Karen treats her customers as if they were beloved family members. She provided me helpful packing tips and packed my car with the help of her also very helpful college (who helped me even though it was his day off!) Thank you so much for your help, Karen!

Karen is wonderful

A very clear storage facility. Karen the manager is the best, always smiling, friendly and a joy to deal with.

Thanks to Josie and Karen, the move-in process was very smooth. They explained everything and we were able to get done quickly.

Karen at the Granada facility was so helpful and professional.I'm really pleased with the unit I rented and the service I received. I would strongly recommend visiting Karen at the Granada Hills, Ca. location for all your storage needs. I have a unit here already, but this time the service was better than before. Karen also searched for a unit close to the one I already have to make it easier for me to move my things to the new unit.

Can't say enough good about this place and the people there. Always has a safe, clean and homey feeling. Karen is a terrific Manager and person. She always goes above and beyond the call of duty. If you're looking for a storage location in the Granada Hills area, don't even think about it...just go here and ask for Karen, you'll be glad you did. I highly recommend them!

Karen at the Granada Hills, Ca. facility was so helpful and professional.She understood what a time constraint I was working under and she had me in and out in no time.I'm really pleased with the unit I rented and the service I received. I would strongly recommend visiting Karen at the Granada Hills, Ca. location for all your storage needs. Vivica A. Fox

I'm writing this review on behalf of my mother Jocelyn Raaf, who rented a unit at this facility for many years. We had a great experience with Karen. She was extremely helpful several times. She was pleasant & went out of her way to ensure we had a great experience. Very knowledgeable Robbie for Jo Raaf.

If you want a storage facility/unit that is clean, a company that bends over backwards to accommodate its customers, and a staff member that understands the importance of customers satisfaction -- then, call this Public Storage location and ask to speak with Karen! I cannot speak highly enough of Karen. She is a senior member of the Public Storage Team and has many years experience servicing the public and it shows. Karen has excellent follow-up skills and is a 'woman-of-her-word'. When she says that she is going to do something, she actually does it. She bent over backwards to ensure that my request addressed and never made me feel uneasy about it. At one point, I spoke with Tom, the Regional Manager, and I must say that Public Storage's requirement for superb customer service definitely trickles from the top down. It's easy to see why Tom has excelled to the position that he currently holds. He, too, took time out of his very busy day to speak with me regarding my request and within (7) days, my minor concern had been addressed. He resolved my concern quickly and seemed happy to assist me. Karen's professionalism, thoroughness, kindness, understanding were some reasons why I opted to rent from this facility. She is definitely an all-around people-person! With Karen onsite, this Public Storage location has definitely "hit it out of the ballpark". I would HIGHLY recommend this facility to ALL of my neighbors, friends and family.