Public Storage Self-Storage Units at 1961 E Bayshore Road, East Palo Alto, CA

👏🏼👏🏼👏🏼 Toteana, ella lo hizo fácil. Gracias por su ayuda. Ella es la mujer. Esta limpia aqui. 😁

It's nice to come in and speak with a live person. Toteana provided superb customer service. I totes love it here.

Toteana helped rent good space and get app on phone.

Fast and efficient.

Tatiana she was superb very helpful insightful help me out show me where my box was she needs to be promoted to a manager or something thank you so much Tatiana East Bayshore location close to IKEA

This is a great location. Tatiana who works there, is very helpful.

my mom came to make a payment on her space toteana was very helpful an understanding an was very pleasant thank you for your help

An absolute mess of a business. I was able to reserve a space but not pay for it—online or by phone. I showed up twice to appointments to do paperwork and they were no-shows at the office both times. And then they told me they had given my reserved space to someone else. The one person I spoke with at the local office was nice, but their main customer service line was completely useless. One of the worst customer service experiences I’ve ever had. Also: the corporate headquarters PR person called me by phone to try and smooth things over and asked me to edit my review. I'm pretty sure they make up bogus 5-star reviews to compensate for all the terrible real reviews they get.

Toteana is great

Toteana Is So Amazing At Her Job , Very Kind ,Knowledgeable And Handles Everything With Such Patients And Care . Thank You Toteana For Caring

Toteana Is very helpful! Amazing customer service

Despite staffing shortages, Toteana is prompt at returning phone calls. I was stressing about renting a space this past weekend and she reassured me that she would be available for me upon arrival. 5 star service and 5 star attitude.

Toteana was helpful in helping transfer spaces. Very intuitive and kind gal. Grateful for her help.

Toteana was helpful with my payment !

I came in to buy merchandise and Toteana made sure I had what I needed for my big move. Appreciate her so much!

Toteana the new manager is so kind. We need more women like her working here. I’ve rented before but never used a lift before and she took her time to show me how to use a lift and made sure I could do it myself before she left. Best service ever!

Toteanaaaaaaaaaa is the best

Got the storage I wanted with employee Rochelle patiently showing me the options. Very helpful!

This review is specifically regarding Rochelle who works at Public Storage. As a first time storage unit renter, I would highly recommend Rochelle because she made the renting process simple and painless -- ensuring that I was able to get into my storage unit set up in time for my move. She took the time out of her day while working over time (on a Saturday night!) and helped me with an error on their online system. She was incredibly helpful and I couldn't ask better experience. Had it not been for her, I likely would’ve cancelled and not used Public Storage because I kept getting errors while trying to complete my e-rental online, but because I got on the phone with Rochelle she made the process so much easier, and overall, I just came away feeling really good and with everything all set up.

The ladies in the front desk were very helpful and kind they help me find a storage with a great deal.

Angel had great customer service very helpful and fast super friendly will recommend this storage great deals no contracts

If your going to the location all the time to pay like me There also a way to make payments on the public storage.. you can also make partial payments on the app if you doesn't want to pay the full amount the writing is highlighted in blue under the make a one time payment tab

Sean was a great help!

Nice attitude attention 😇 deserve double salary 👏

Jennifer was efficient and friendly.

Great customer service from Elsie!

I was having issues with my account. Elsie really helped me with getting access and adjusting the late fees accordingly.

Elise the property manager is doing excellent job. very friendly and knows the job vey well and helpful .

Elsie was absolutely amazing I will be using public she was very kind and gave me amazing service #aboveandbeyond

Elsie was awesome! Very professional!

Gracias a la amabilidad de la señorita Elsie (property manager) logré reservas una unidad de almacenamiento, gracias Elsie y a su equipo en la oficina.

Prompt, informative, friendly, goes beyond what’s necessary to make you feel welcome! I’ve even referred two friends who thanked me when getting storage spaces through Elsie the property manager! And she's only getting better. Right when I think she can't , I get surprised.

i FINALLY got to meet the property manager elsie ,after speaking with her for a whole week about wanting to rent a unit , she was very helpful & her customer service was amazing , i’ll make sure i let my family and friends know to come rent with her . thank you elsie for that amazing customer service u provided .

Thank you Elsie for all the help , you are amazing. Always looking out for your customers

Elsie was very helpful with the services that PS has.

Elsie has EXCELLENT customer service. Very helpful and answered any questions I had.

Very nice place and the property manager Elsie was such a great help! She offered me a better and more affordable option.

Good service

Thank you the manager Elsie she the best make it easy and fast super friendly... easy to book storage unit I have rented few storage units here for over 6 years...!!!

Property manager Elsie provides excellent customer service. She resolved the issue with my account immediately. She is one of the best Public Storage reps in the area hands down. This property is also very well kept. Thanks for the help.

Meleofa did an amazing job with helping and answering all my questions. Very knowledgeable and knew her stuff. Thank you Meleofa for being so patient with me and helping me.

Didn’t get access to my storage unit for two days after they told me my code would work. Wasted 200$ on movers bc of their inability at running a business or returning my phone calls. I would never use them again as a business.

Anna is super nice and closed out my locker very kindly right before closing even though she was very busy. Thanks a ton Anna!

Anna is wonderful. She guide me thru and get me a storage. Had a great experience with her.

Despite some initial hiccups with the online rental process, Destiny G was able to get them fixed - Great service!

Destiny provided great service at the counter. We used a promotion where the first month costs one dollar. You should know that you have to either buy a lock there or bring your own and you have to have insurance that costs 15$ extra per month. FYI. so it may end up costing more than you expect

Smaller Public Storage I have ever been in the bay area, a normal moving truck did not fit in the very narrow ways inside the storage, besides that terrible situation the main gate was working leave us an sideways entrance that was even worst to pass through with the truck

Lady was nice on the phone and helped me get my code that I forgot. Not a stuffy place, just down to earth people who do their best to help. I have a lot of junk so....here I am.

5 star! Great service, clean facility and awesome prices. Highly recommended 😊

Sean was great and provided wonderful service!

Great staff service!

Very professionally run with friendly and caring staff. Best experience I’ve ever had renting a storage unit. Property was spotless and prices are fair. Would highly recommend.

The staff made my move very easy. Friendly and efficient.

Great customer service from Elsie ! I would recommend this storage facility with family and friends :)

At 2047 E Bayshore there is a employee named Anna who has been so helpful in answering all my questions and will go out of her way just to be helpful in any she can.thank you Anna we appreciate you.

Elsie was so helpful with any questions or concerns I had. I highly recommend this public storage! Thank you Elsie for all of your help with my storage experience!

My visit was amazing, the property manager is so nice and polite, very professional. Thank you Elsie for the great experience.

Grear service from Property manager she is amazing charmander.

Helpful staff. Note that it can take longer than expected to get everything right.

Easy to access

Edit: Literally one day after I posted my review (see below), I received a call from Farshid, the District Manager. He cleared up this entire issue within 5 minutes and was able to change my unit to the original price of the 5x5 I had reserved. Thank you Farshid for being so responsive! Previous review: Terrible experience - I had reserved my 5x5 unit online and had even gotten a call confirmation the day before for my move in time/meeting. Come to find that the next day after I had all my things packed up from my dorm ready to drive over in the U-Haul that there were no more reservations available. I was forced to get a 5x10 unit at a different Public Storage site for a more expensive price. I tried to negotiate to receive the previous price of the 5x5 unit and have been trying to call Public Storage for a month now to actually speak to someone on the phone, but your call will always automatically go to voicemail unless you leave a scathing voicemail lol. Apparently the only way to guarantee a unit is to pay for it right then and there (though I don't know why this wouldn't be made public knowledge, or why you would bother to call a customer if you know you didn't have any available spots). I would suggest storing elsewhere if you can. I've put belongings in storage the last 4 summers and have never run in to such a hassle

My first time looking into public storage so i came to this site where i was helped by Mele Ofa. All my questions were answered precisely and she was very patient and polite with me and my concerns. Customer service was Awesome so i highly recommend if going here to speak with Mele Ofa. You won't be sorry! Thank You again Mele Ofa!

Very poor experience here ... misleading during introduction process, and now they are closed every time I go over there. If you pay for storage, you should have access to it whenever you want, or at least with more flexible hours. I won't be paying for storage here again.

My sister got robbed here

Quoted price has almost doubled in the last year. Predatory pricing practices. Not climate controlled. We're moving out soon.

I need extra space for storage and the property manager is a top notch pro. Elsie is amazing. She walks me through the storage, the process, and patiently answered all my questions and concerns. I highly recommend this space and you won’t go wrong with Elsie! Thank you for the great customer experience.

Do not leave yourself there they are rude my stuff got stolen it was a inside job they told me its not theit problem they just work there they deserve no stars they making me give one

Jennifer she helps me a lot and i'm glad about it 'cause she's very kind.

For the man who has everything, here’s a place to store it

Thank you Elsie ! Your customer service is amazing

I was greeted with a smile by a very pleasant woman, Ms.Margaret. She was very patient with me and all my questions on unit prices, insurance and space sizes. She's a Diamond in Rough

Have been robbed twice and no one knows anything you store your things for safe keeping but they just give it away and continue to collect your money.

So far so good with the service here at this public storage. Jennifer is an awesome worker and is always very attentive. She looks after the property and others safety as well! Thank you Jennifer!

Jennifer is super helpful! She guided me through the whole movein/move out process, and everything went really smoothly. Highly recommend for local students who are looking for somewhere to store their belongings during summer.

I rent at the other property @ 1985 and after meeting with the property manager Elsie Gurrola from the very start this young woman showed classiness and a very professional way about herself. She is not one to sit down in the office day in and day out. She is always doing something around the business grounds and doing her lock checking... I feel very safe to leave my personal yet sentimental effects at these two locations that's why I'm renting another unit next month when one I desire to rent is available to me... Thanks for your service... Keep up the good work

Young lady by the name of ESMERALDA was very polite as soon as I walked in office she greets me and makes me feel welcomed in her office. Very beautiful

I went there to get a price check and they told me for a 5 by 5 it would cost $113 a month you know I looked at them like they was crazy and spent on them so fast bcuz I knew they was crazy when I know a 5 by 5 run under a $100 so I went right down the street and priced another one and they it would cost about $89 a month which was way better than the $113 at public storage he then told me they didn't have any so I left him my number for them to call me when they got one a low and behold the next day he call me and guess what I end up getting a way better deal for $63 a month and paying a one time fee of $83 which included my frist month so about public storage trust me when I say y'all to dang gone high

Ann knows her job pretty well and truly care for her customers. She helped with all my needs in no time.

Very smooth process, sufficient space. They were accommodating even though I was late to the appointment.

Ann did a great job for us helping get everything sorted on our way out. We have been customers there for many years.

very nice employees, Very helpful.

I have 3 storage lockers in 3 different locations and think all are safe, clean, and managed well. As far as service goes, I want to rave about Elsie and Ann in particular. They are professional, personable, great at dealing with complicated details/issues (when I have them :-), offer to go the extra mile and then follow through to successful completion. These two Public Storage representatives (especially so) are all around great at customer service. Please treat them well so that they stay on your team!

Perfect! Excellent service. Esmeralda was very fast in taking my payment. Thanks

Really good check in experience with Esmeralda, thanks!

Margaret was beyond helpful. She quickly zeroed in on our requirements and anticipated all our needs and questions. She worked very quickly without making us feel rushed. She was pleasant yet ultra-professional. She also gave us great tips for local lunch places. Who knew mini-storage would be such a positive experience? Big props to Margaret!

Ann was very helpful and very easy to work with!

Got a flat tire and pulled in to Public Storage. Jennifer was immediately helpful and very caring.

Just rented a unit. Looked clean and property is well taken care of. Jennifer was very helpful and went the extra mile to make everything ship shape in the unit.

Jennifer was super helpful. She is friendly and efficient. Vacate process was very smooth.

Ann was great today she took care of me, asap and very friendly and awesome.

I love how elsie is such a hard worker and never sitting down in her office but keeps herself busy with her property...

I left another storage company and came to public storage last year and have been amazed at the dedication from this young woman elsie who is employed there as the property manager...

Been renting for approximately 8and half months and since renting there the property manager Elsie has always maintained a clean property and to top it off the restroom is cleanly maintained.

Kenneth was helpful and thorough. I highly recommend

I'm a jerk and at times rude but this one particular employee her name is Elsie was still helpful and better my day and the thing I noticed that it was clean property... Hard to find! So I will be renting much longer at this property cause of that very things I mentioned...

Elsie was awesome and very helpful and made the visit enjoyable! Esmeralda was very helpful as well thanks Ladies!!!

Este lungar los clientes hblan ques exelente

Elsie was great ! She made the move in super fast ! I recommend this place

Great location Elsie and her team are amazing . Out of all locations this is my favorite . Thank you Elsie

Excellent customer service Elsie is always such a big help when looking for storage units !

I was almost charged $117 because the representative told me the wrong information. ELSIE was the best...she helped me waive the fee. saved my butt!!

highly recommend going here!!!!!! Esmeralda was very helpful did an outstanding job

Great and friendly service from Elsie, highly recommended

It's a scam . They tell you that you can cancel and move out anytime you want. All you have to do is check in at the office, but here's the problem. There's never anybody at the office. I've been paying for an empty storage unit that I haven't used in 3 months, because they wouldn't let me terminate. To me that's a violation of the contract. They tell you you can move out whenever you want, but then there's never anybody there to acknowledge that you vacated. So they just keep billing you. It's a total scam. I paid $1, 000 for 3 additional months. Finally I left a voice message explaining all this and threatening to sue them. Then what happens? I get a cheerful message from Elsie the manager. "Hi this is Elsie, I'm just returning your call. You can reach me at (different phone number for same office that I just called)." Zero acknowledgement of my issue. Zero acknowledgement of the scam she's running. Zero information. Complete f****** i****. So later I left them an even more hostile message, and finally I get a call back from Parvin, the relief manager, and I go and meet him. He explains that they're short-handed. Five people just quit. Sorry about the problem I had. That's really not satisfactory. Sorry sorry sorry. Then he explains that all I had to do was remove the lock from my storage unit. Then when they run a check every morning, they would notice the missing lock and then call me and ask me if I vacated. How the f*** would I know that?? You clowns violated the contract by not letting me vacate for three additional months. You owe me $1,000.

During my unit search I encountered Elsie the property manager and she provided great customer service and compared the benefits between both facilities next to each other. and she provided the two facilities pricing and I make my choice. thanks Elsie once again for your support and warm welcoming to the storage industry .

Outstanding customer service.. Great place always clean.. Always nice and friendly.. Would recommend to family and friends.. Overall Outstanding customer service with Elsie was great on answering all my questions at 675 E Bayshore palo alto

Jennifer (the facility manager attending me on move-in) was efficient, courteous and attentive. She had a lot going on but took it upon herself to give me the highest customer service possible. Highly recommend!

Elsie was very helpful in explaining what the process for rental was and as a first year college student I really appreciate her taking the time to help!

Thank you Jennifer:)!

Elsie the manager of this location is awesome. Friendly, knowledgeable, understanding and she knows her customers!

I’ve been having trouble with my online account on Public Storage, and Elsie was so kind in helping me sort it out. She is very kind & understanding. Talked me through everything in a professional and timely matter. I am glad to have chosen my storage here.

Great location! Soon as I walked in Elsie greeted me with a friendly smile on her face. She was able to give me information on the different units as well help me with items that I needed. I would definitely recommend this place.

Elsie was exceptionally helpful and made choosing a storage and the sign up process simple and efficient. I especially appreciated her friendly expertise and familiarity of the storage units and rental details.

elsie fue muy amable y me explico todo en detalles. excelente servicio al cliente. muchas gracias elsie

Outstanding customer service ! Elsie is a real sweetheart and made everything go super smooth for us .

Been storing with public storage for years and I must say we have been very pleased . Elsie always goes above and beyond in making us feel welcomed ! Highly recommend this storage facility.

Great

This facility does not having working cameras. The only camera that is actually recording/working is at the entrance. All in all...its very disappointing to have to experience the uncaring and nonchalant dialogie I received from Public Storage onsite employees. Public Storage employees/manager response was robotic and explained that their reports made of our unit break-in incident and all other breakins are "In-Office records only" and can not be used towards any police reporting we make. Another words their knowledge of their cameras not working and their knowledge where the breakin was made through the Pulgas Street fenceline (which was mentioned happened more than several times) was something they were aware of but have not made any attempt to rectify. The weekend our unit was broken into ...was also when up to 5 or 6 units were reported broken into. If you plan on renting a unit here...I would strongly advise you to take all precautions necessary to secure your own belongings elsewhere. The risk is high....also the rent fees is a "Bait and Switch". Totally not worth your hard earned money and stress you may receive if and when you may receive the news that your unit has been broken into.

Elsie was a great person to work with ! Great customer service . Love the facility would definitely rent here again . Anyone who needs storage come and see Elsie !

Amazing customer service by Elise. thank you for saving the day after I forgot my gate code!!!!!

Great customer service thanks to Elsie the manager. She was polite and very helpful I had to get boxes and she gave me a great deal. Was very satisfied for with her help.

ALARM IS RINGING NON STOP AT NIGHT UNTIL WHOEVER TUEN IT OFF WHEN THEY OPEN!! ANNOYING AF!!

great prompt service and reasonable prices. also great convenient location.....

The service here was excellent. They were extremely patient with me as I struggled to decide sizing for the unit and explained the process, access and all options very clearly. I would definitely recommend this particular location for your storage needs.

Great service!

As soon as I walked in I was greeted kindly by elsie she is very kind , I wanted to rent a 5X10 but unfortunately she didn't have any available at the time she helped me find a 5X10 closer to home . If you looking for a place to store your stuff I recommend you to go to this location. She's very helpful. Thank you elsie

Muy mal servicio precios caros

Ralph and Jennifer have been unbelievably helpful throughout the whole process. Thank you so much for your tremendous care.

Jennifer kindly provided superior service in respect to confusion on my end over storage options. This facility offers a level of customer service that in my view remains supreme throughout the land.

Awesome service! Laura got me squared away with exactly what I needed. No problems or extra hassle. Stoked to store my stuff here

Easy check in and great service from Laura

This facility is used by our club and provides excellent support.

Signed up for a unit and Laura the manager was professional, organized and a delight.

This place had great customer service and great deals . I would recommend it to everyone

We're an existing client of Public Storage at this location. Recently we would like to rent one more unit. Laura was extremely helpful in assisting me to acquire the unit. In addition, we also needed to do some admin changes on our existing units and Laura did an awesome job in preparing all the paperwork and explaining the purpose of each one. No doubt that I would give a 5 star for Laura's service at Public Storage at this location!!

Interacting with Marshann was wonderful. She was knowledgable, professional, and very helpful to make sure that I received the accommodations that I needed. It was a wonderful experience because Marshann provided the service that was needed to reduce my anxiety about storing my stuff in a statement public place. I have recommended Public Storage to all my friends and colleagues.

I came in this afternoon to make my payment and as alway Laura was a delight. Thank you for the great customer service!

Manager was very helpful. Very clean facility with excellent customer service.

I am new to storage and I had a lot of questions. I gave this place a call and the lady that answered the phone was very helpful. She answered all of my questions. I will be stopping by tomorrow to look at one of her spaces!

I have been having a difficult time making my payment online. I have previously spoke with customer service and had a rather bad experience with them. Laura called me today about my payment. I explain that I wanted to make my payment online but was unable to sign into my account. I told her the I had spoke with customer service before and they would not help me. She personally called customer service and got them to reset my password. She then called me back with the correct log in information. I received outstanding service! Thank you Laura for all your help!

Awesome service!

I came in yesterday looking for a small space. Laura was very helpful in locating one close by at a good price. She was then able to help me with some packing supplies to get me started. She was very helpful and personable.

Laura is always so help full with anything I need or questions I have. The facility is also alway very clean and well kept. She gave me a call today to remind me of a payment that is due so that I wouldn't get dinged. Thank you Laura for all that you do!

I got in just before closing to make my payment. Laura was very kind to take the time to go over everything with me even after she was supposed to be off work. I never felt rushed. Excellent experience here with Laura!!!

Every time I come in to make a payment Laura is so pleasant and courteous. The facility is kept very clean as well.

Marshann was sensational and very helpful.

Good service but the "$1 for the first month" campaign is misleading since you'll have to pay a bunch of different fees when you sign up.

Cool place! Juan is an awesome guy!

Marshann was a peach! She got me in and out super fast, and had a smile on the whole time. Couldn't be happier. The facility was clean, and I got a unit right by the elevator. Score!

Public storage is very good in dealing with the public..And your empr

Service is great!

so i went in today to look at a unit i wanted to store some furniture while i was remodling my living room and Laura manager there was very helpful although i did not rent a unit there I will however recommend this store to who ever ask so they can get good service

I needed to get a smaller size space. Laura was very helpful in helping me select the right size.

Awesome place manager is really friendly and very nice

Jennifer, the property manager was really really helpful and very considerate. The made the initial paperwork go smoothly and explained all the details involved.

Laura was very helpful! While she did not have the size unit I was looking for she looked up a facility that does. I really appreciate the extra steps she took to help me out.

Laura and are very helpful and nice. Always very certious. I highly recomend them!

My first time here. I was helped by Chris. Very helpfull. :)

Marshann was fast and professional. I was in and out with my reservation

Thank you for everything and keeping my stuff safe thank for being sweet and very fast with helping me close marshann

I needed storage space and checked around the midpeninsula and it's all sky high, with limited units available. Public Storage company has got their act together as far as making the rental process straightforward and streamlined. I've become acquainted with the site manager Shane, and also the relief staffers Marshann, Shanice, and Anthony, and all are competent and personable. The facilities are kept clean and there seems to be adequate security. I would recommend this Public Storage location!

Very clean property and friendly manager

don't quite like their marketing practice of drawing people in with low price, then tell you there is insurance, administration fee. if they honestly write those up front I wouldn't waste time to try out.

Shane was really nice and helpful! definitely recommend this place!

Very good

The reason I give this storage facility a five star because I was greeted with a great welcome by Shane. Shane gave me the best customer service by walking me thru the process of renting a unit. I have been other storage facilities and was not treated the same way Shane treated me. Shane ask me how my day was going. Shane made me feel like a valuable customer. I recommend this storage facility because of the service I received. Great job Shane, keep up the good work!!!

Clean, always friendly service . Shane is so nice. Thanks for answering all my questions!

Shane helped me last week with some moving supplies for my upcoming move. Great service!

Thanks to the two hard working women, who went the extra mile to make sure me the customer had just what I need ,make sure you use PS right the free way ONLY $1 first monkey. WOW.

I'm extremely impressed with Shane's very professional demeanor in dealing with the processing of my rental paperwork and move-in. Especially given an unusual issue that arose in which Shane handled equally as well. I have used storage facilities previously, but never with such an excellent and personable manager such as Will - he is awesome!

The property is well maintained and conveniently located. We have been tenants here for about six years and have seen an improvement in the maintenance and cleanliness of the place. The real reason I felt compelled to write a review is the customer service provided by Will. I never really thought of the storage business as one that needed a high level of customer service, but Will has changed that perception. Unlike our other storage units, we have a relationship with Public Storage because of Will. He has been a great help when we had to switch billing methods, cut locks, and get a new unit. It's always a pleasure to see him when we are dropping off or taking stuff and we'll continue to rent there as long as Will is there.

WIll the manager is a delight to work with and extremely helpful. He was courteous and informative to all my questions. He treats the customer right, and that's all that matters.

Peggy was very helpful! Great customer service, highly recommend this location.

I came in to this Property to rent a small space for a few odds and ends. Will, the Manager there was really great in making sure I didn't over pay for a larger size than I needed. I walked in thinking I would need something larger than I actually needed, and Will showed me how to store my items and use all the height to stack! Since I was storing mostly boxes and a few bags, the space he showed me was perfect for what I needed! I'm grateful that I was able to run into a stand up manager who wasn't going to just try and rent me the most expensive space available. The manager here was honest, and up front about what I would need and all the pricing available to me.

Peggy was fantastic in helping me get settled in. Great service!

Will is super nice & always very helpful & courteous. it's convenient off the freeway & close to where i live so nothing to really complain about.

This storage facility is clean and easy to access. Will, the manager, was great to work with and got me set up with a unit in a matter of minutes. After I moved and no longer needed a storage unit, Will also make the exit process very easy. If I need additional storage space again, I'll definitely return to this facility.

Margaret gave me wonderful service

We have stored our inventory at Public Storage East Palo Alto for over a year. It felt safe, clean and had great long access hours. The manager Will was always very helpful and pleasant, as were the neighbor unit renters. We stored high end Italian shoes, and they kept really well in the location. I just now moved it in order to have it located in San Francisco. I will miss the warm weather, the convenient drive up access and the sun-filled storage in the afternoon (facing the high way), which felt like my outdoor office at times. I warmly recommend this Public Storage Location.

We have our storage for 2 years now and no problems at all. The manager, Will is very helpful and recognize who the tenants are. We have a 10x30 unit and requested to moved to a two unit next with each other and we have it (of course it takes a while to wait for a unit to be available next to each other). I do recommend this storage facilities