Save Impression

Address

1961 E Bayshore Road
East Palo Alto, CA 94303

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

650-399-0755

650-399-0755

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

650-399-0755

650-399-0755

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x10'
    Online only price
    $ 168/mo
    Small 5'x10'
    • Upstairs/elevator
    $ 168/mo $ 168
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 284/mo
    Medium 10'x10'
    • Upstairs/elevator
    $ 284/mo $ 284
    Hurry!
    Limited availability

    No Obligation

  • New

    Public Storage eRental Online Payment & Contract So You Can Limit Your Contact 
    +
    Public Storage App Promo Use YOUR PHONEto Open Gates Doors & Elevators
  • Save Impression

    10'x10'
    Online only price
    $ 394/mo
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 394/mo $ 394
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 799/mo
    Large 10'x30'
    • Outside unit
    $ 799/mo $ 799
    2 unit left!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 209)

June 7, 2023
Google Public Storage Victoria Plascencia
👏🏼👏🏼👏🏼 Toteana, ella lo hizo fácil. Gracias por su ayuda.
May 29, 2023
Google Public Storage ESTE “MAPLoneR” LOKStA
April 27, 2023
Google Public Storage jose coc
Toteana helped rent good space and get app on phone.
March 13, 2023
Google Public Storage Albert Vasquez
Fast and efficient.
February 18, 2023
Google Public Storage Rahsaan Coleman
Tatiana she was superb very helpful insightful help me out show me where my box was she needs to be promoted to a manager or something thank you so much Tatiana East Bayshore location close to IKEA
February 4, 2023
Google Public Storage Beth Bishop
This is a great location. Tatiana who works there, is very helpful.
January 25, 2023
Google Public Storage Amanda Phelen
my mom came to make a payment on her space toteana was very helpful an understanding an was very pleasant thank you for your help
January 24, 2023
Google Public Storage Steve Hoeschele
An absolute mess of a business. I was able to reserve a space but not pay for it—online or by phone. I showed up twice to appointments to do paperwork and they were no-shows at the office both times. And then they told me they had given my reserved space to someone else. The one person I spoke with at the local office was nice, but their main customer service line was completely useless. One of the worst customer service experiences I’ve ever had. Also: the corporate headquarters PR person called me by phone to try and smooth things over and asked me to edit my review. I'm pretty sure they make up bogus 5-star reviews to compensate for all the terrible real reviews they get.
January 17, 2023
Google Public Storage Sandra Almondia
Toteana is great
January 3, 2023
Google Public Storage Jaelyns Momm
Toteana Is So Amazing At Her Job , Very Kind ,Knowledgeable And Handles Everything With Such Patients And Care . Thank You Toteana For Caring
November 19, 2022
Google Public Storage Keyla Bracamonte
Toteana Is very helpful! Amazing customer service
November 15, 2022
Google Public Storage *Elsasquatche408*
Despite staffing shortages, Toteana is prompt at returning phone calls. I was stressing about renting a space this past weekend and she reassured me that she would be available for me upon arrival. 5 star service and 5 star attitude.
November 12, 2022
Google Public Storage Cynthia Sharpe
Toteana was helpful in helping transfer spaces. Very intuitive and kind gal. Grateful for her help.
November 9, 2022
Google Public Storage mark ofengenden
Toteana was helpful with my payment !
October 22, 2022
Google Public Storage Ruby Garcia
I came in to buy merchandise and Toteana made sure I had what I needed for my big move. Appreciate her so much!
October 22, 2022
Google Public Storage Connor Ballingall
Toteana the new manager is so kind. We need more women like her working here. I’ve rented before but never used a lift before and she took her time to show me how to use a lift and made sure I could do it myself before she left. Best service ever!
October 19, 2022
Google Public Storage Loui Reyes
Toteanaaaaaaaaaa is the best
October 3, 2022
Google Public Storage Heloisa Gomyde
Got the storage I wanted with employee Rochelle patiently showing me the options. Very helpful!
September 5, 2022
Google Public Storage Stephanie Tran
This review is specifically regarding Rochelle who works at Public Storage. As a first time storage unit renter, I would highly recommend Rochelle because she made the renting process simple and painless -- ensuring that I was able to get into my storage unit set up in time for my move. She took the time out of her day while working over time (on a Saturday night!) and helped me with an error on their online system. She was incredibly helpful and I couldn't ask better experience. Had it not been for her, I likely would’ve cancelled and not used Public Storage because I kept getting errors while trying to complete my e-rental online, but because I got on the phone with Rochelle she made the process so much easier, and overall, I just came away feeling really good and with everything all set up.
August 16, 2022
Google Public Storage Cecilia Montes
The ladies in the front desk were very helpful and kind they help me find a storage with a great deal.
August 15, 2022
Google Public Storage Michele
August 2, 2022
Google Public Storage Cristian Resendiz
Angel had great customer service very helpful and fast super friendly will recommend this storage great deals no contracts
July 30, 2022
Google Public Storage Lamar Yates
If your going to the location all the time to pay like me There also a way to make payments on the public storage.. you can also make partial payments on the app if you doesn't want to pay the full amount the writing is highlighted in blue under the make a one time payment tab
July 29, 2022
Google Public Storage Randy Ramiro
Sean was a great help!
July 26, 2022
Google Public Storage Canal do Carlim
Nice attitude attention 😇 deserve double salary 👏
June 19, 2022
Google Public Storage Omar
Jennifer was efficient and friendly.
May 14, 2022
Google Public Storage Mranal Trivedi
Great customer service from Elsie!
May 14, 2022
Google Public Storage Bhooshan Jaunjal
I was having issues with my account. Elsie really helped me with getting access and adjusting the late fees accordingly.
May 6, 2022
Google Public Storage Bardia Nozad (Bnozad)
Elise the property manager is doing excellent job. very friendly and knows the job vey well and helpful .
May 5, 2022
Google Public Storage Brook Ryan
Elsie was absolutely amazing I will be using public she was very kind and gave me amazing service #aboveandbeyond
April 26, 2022
Google Public Storage Jeannine Baskins
Elsie was awesome! Very professional!
April 23, 2022
Google Public Storage Edgar Aguirre
Gracias a la amabilidad de la señorita Elsie (property manager) logré reservas una unidad de almacenamiento, gracias Elsie y a su equipo en la oficina.
April 7, 2022
Google Public Storage Cera Bell'um S.F.
Prompt, informative, friendly, goes beyond what’s necessary to make you feel welcome! I’ve even referred two friends who thanked me when getting storage spaces through Elsie the property manager! And she's only getting better. Right when I think she can't , I get surprised.
April 1, 2022
Google Public Storage Kristal
i FINALLY got to meet the property manager elsie ,after speaking with her for a whole week about wanting to rent a unit , she was very helpful & her customer service was amazing , i’ll make sure i let my family and friends know to come rent with her . thank you elsie for that amazing customer service u provided .
March 19, 2022
Google Public Storage Rodney Mitchell
Thank you Elsie for all the help , you are amazing. Always looking out for your customers
March 19, 2022
Google Public Storage Eric Swortsfigure
Elsie was very helpful with the services that PS has.
March 19, 2022
Google Public Storage Kylie Gaeta
Elsie has EXCELLENT customer service. Very helpful and answered any questions I had.
March 14, 2022
Google Public Storage run lin
Very nice place and the property manager Elsie was such a great help! She offered me a better and more affordable option.
March 8, 2022
Google Public Storage David Ambriz
Elzie was amazing at providing all the information i needed ! Super polite and great at her job! I will definitely recommend this place to my family and friends it is very rare to have excellent customer service. also impressded to see a manager picking up trash and making her rounds around property give her 10 stars if possible! Great Job Elzie you the Best!
March 1, 2022
Google Public Storage Jose Hinojosa
Good service
February 25, 2022
Google Public Storage Bianca Aguilar
February 1, 2022
Google Public Storage 85highwaystang
Thank you the manager Elsie she the best make it easy and fast super friendly... easy to book storage unit I have rented few storage units here for over 6 years...!!!
January 27, 2022
Google Public Storage Sean M
Property manager Elsie provides excellent customer service. She resolved the issue with my account immediately. She is one of the best Public Storage reps in the area hands down. This property is also very well kept. Thanks for the help.
October 29, 2021
Google Public Storage Berta Taufoou
Meleofa did an amazing job with helping and answering all my questions. Very knowledgeable and knew her stuff. Thank you Meleofa for being so patient with me and helping me.
October 25, 2021
Google Public Storage Nancy Gray
Didn’t get access to my storage unit for two days after they told me my code would work. Wasted 200$ on movers bc of their inability at running a business or returning my phone calls. I would never use them again as a business.
August 30, 2021
Google Public Storage Lien Nguyen
Anna is super nice and closed out my locker very kindly right before closing even though she was very busy. Thanks a ton Anna!
August 24, 2021
Google Public Storage Lopasi Lata
Anna is wonderful. She guide me thru and get me a storage. Had a great experience with her.
August 19, 2021
Google Public Storage Elsie Gurrola
June 14, 2021
Google Public Storage Ben Newman
Despite some initial hiccups with the online rental process, Destiny G was able to get them fixed - Great service!
June 12, 2021
Google Public Storage Hilda Soto
May 24, 2021
Google Public Storage Dakota
May 3, 2021
Google Public Storage Ahinoam Pollack
Destiny provided great service at the counter. We used a promotion where the first month costs one dollar. You should know that you have to either buy a lock there or bring your own and you have to have insurance that costs 15$ extra per month. FYI. so it may end up costing more than you expect
April 9, 2021
Google Public Storage Juan Tellez
Smaller Public Storage I have ever been in the bay area, a normal moving truck did not fit in the very narrow ways inside the storage, besides that terrible situation the main gate was working leave us an sideways entrance that was even worst to pass through with the truck
February 5, 2021
Google Public Storage Adam Moeller
Lady was nice on the phone and helped me get my code that I forgot. Not a stuffy place, just down to earth people who do their best to help. I have a lot of junk so....here I am.
January 31, 2021
Google Public Storage mohamad jneid
5 star! Great service, clean facility and awesome prices. Highly recommended 😊
January 28, 2021
Google Public Storage Uniwebb Software
Sean was great and provided wonderful service!
December 31, 2020
Google Public Storage Megan Tholin
Great staff service!
December 31, 2020
Google Public Storage Megan Del Visco
Very professionally run with friendly and caring staff. Best experience I’ve ever had renting a storage unit. Property was spotless and prices are fair. Would highly recommend.
December 31, 2020
Google Public Storage A RB
The staff made my move very easy. Friendly and efficient.
September 30, 2020
Google Public Storage Joseph Sanchez
Great customer service from Elsie ! I would recommend this storage facility with family and friends :)
September 27, 2020
Google Public Storage Diana Olivares
September 9, 2020
Google Public Storage Vincent Mackie
At 2047 E Bayshore there is a employee named Anna who has been so helpful in answering all my questions and will go out of her way just to be helpful in any she can.thank you Anna we appreciate you.
August 31, 2020
Google Public Storage K
Elsie was so helpful with any questions or concerns I had. I highly recommend this public storage! Thank you Elsie for all of your help with my storage experience!
August 31, 2020
Google Public Storage Mariela Martinez
My visit was amazing, the property manager is so nice and polite, very professional. Thank you Elsie for the great experience.
August 31, 2020
Google Public Storage Dani Martinez
Grear service from Property manager she is amazing charmander.
August 15, 2020
Google Public Storage Andy Kim
Helpful staff. Note that it can take longer than expected to get everything right.
August 7, 2020
Google Public Storage Rick Parsons
Easy to access
August 7, 2020
Google Public Storage Emily Luo
Edit: Literally one day after I posted my review (see below), I received a call from Farshid, the District Manager. He cleared up this entire issue within 5 minutes and was able to change my unit to the original price of the 5x5 I had reserved. Thank you Farshid for being so responsive! Previous review: Terrible experience - I had reserved my 5x5 unit online and had even gotten a call confirmation the day before for my move in time/meeting. Come to find that the next day after I had all my things packed up from my dorm ready to drive over in the U-Haul that there were no more reservations available. I was forced to get a 5x10 unit at a different Public Storage site for a more expensive price. I tried to negotiate to receive the previous price of the 5x5 unit and have been trying to call Public Storage for a month now to actually speak to someone on the phone, but your call will always automatically go to voicemail unless you leave a scathing voicemail lol. Apparently the only way to guarantee a unit is to pay for it right then and there (though I don't know why this wouldn't be made public knowledge, or why you would bother to call a customer if you know you didn't have any available spots). I would suggest storing elsewhere if you can. I've put belongings in storage the last 4 summers and have never run in to such a hassle
August 4, 2020
Google Public Storage Vaihea Taufoou
My first time looking into public storage so i came to this site where i was helped by Mele Ofa. All my questions were answered precisely and she was very patient and polite with me and my concerns. Customer service was Awesome so i highly recommend if going here to speak with Mele Ofa. You won't be sorry! Thank You again Mele Ofa!
May 25, 2020
Google Public Storage Michael
Very poor experience here ... misleading during introduction process, and now they are closed every time I go over there. If you pay for storage, you should have access to it whenever you want, or at least with more flexible hours. I won't be paying for storage here again.
March 30, 2020
Google Public Storage Boobies Grino
My sister got robbed here
March 16, 2020
Google Public Storage Bryan Dyer
Quoted price has almost doubled in the last year. Predatory pricing practices. Not climate controlled. We're moving out soon.
February 13, 2020
Google Public Storage Amy Sung
I need extra space for storage and the property manager is a top notch pro. Elsie is amazing. She walks me through the storage, the process, and patiently answered all my questions and concerns. I highly recommend this space and you won’t go wrong with Elsie! Thank you for the great customer experience.
February 8, 2020
Google Public Storage Paul Z
January 1, 2020
Google Public Storage Vicki Elaine
Do not leave yourself there they are rude my stuff got stolen it was a inside job they told me its not theit problem they just work there they deserve no stars they making me give one
December 16, 2019
Google Public Storage Alvaro Mancia
Jennifer she helps me a lot and i'm glad about it 'cause she's very kind.
December 4, 2019
Google Public Storage Joseph Nickle
November 20, 2019
Google Public Storage Pete Romfh
For the man who has everything, here’s a place to store it
November 20, 2019
Google Public Storage Ashley&Ely Adventure's
Thank you Elsie ! Your customer service is amazing
November 18, 2019
Google Public Storage Serge.california
October 27, 2019
Google Public Storage Becca Richardson
I was greeted with a smile by a very pleasant woman, Ms.Margaret. She was very patient with me and all my questions on unit prices, insurance and space sizes. She's a Diamond in Rough
October 20, 2019
Google Public Storage Nannie Allen
Have been robbed twice and no one knows anything you store your things for safe keeping but they just give it away and continue to collect your money.
September 29, 2019
Google Public Storage Emily Jimenez
So far so good with the service here at this public storage. Jennifer is an awesome worker and is always very attentive. She looks after the property and others safety as well! Thank you Jennifer!
September 29, 2019
Google Public Storage Maggie Zhao
Jennifer is super helpful! She guided me through the whole movein/move out process, and everything went really smoothly. Highly recommend for local students who are looking for somewhere to store their belongings during summer.
August 23, 2019
Google Public Storage Sofia Loto
Thank you Elsie for the great customer service
August 23, 2019
Google Public Storage Juan Valdez
I rent at the other property @ 1985 and after meeting with the property manager Elsie Gurrola from the very start this young woman showed classiness and a very professional way about herself. She is not one to sit down in the office day in and day out. She is always doing something around the business grounds and doing her lock checking... I feel very safe to leave my personal yet sentimental effects at these two locations that's why I'm renting another unit next month when one I desire to rent is available to me... Thanks for your service... Keep up the good work
July 23, 2019
Google Public Storage Martin Balderrama
Young lady by the name of ESMERALDA was very polite as soon as I walked in office she greets me and makes me feel welcomed in her office. Very beautiful
July 18, 2019
Google Public Storage Rosalind Simpson
I went there to get a price check and they told me for a 5 by 5 it would cost $113 a month you know I looked at them like they was crazy and spent on them so fast bcuz I knew they was crazy when I know a 5 by 5 run under a $100 so I went right down the street and priced another one and they it would cost about $89 a month which was way better than the $113 at public storage he then told me they didn't have any so I left him my number for them to call me when they got one a low and behold the next day he call me and guess what I end up getting a way better deal for $63 a month and paying a one time fee of $83 which included my frist month so about public storage trust me when I say y'all to dang gone high
June 25, 2019
Google Public Storage Tony Chen
Ann knows her job pretty well and truly care for her customers. She helped with all my needs in no time.
June 13, 2019
Google Public Storage ᴜʀᴀᴠɪᴛʏ !!
June 6, 2019
Google Public Storage K A
Very smooth process, sufficient space. They were accommodating even though I was late to the appointment.
June 2, 2019
Google Public Storage Jonathan Ebinger
Ann did a great job for us helping get everything sorted on our way out. We have been customers there for many years.
May 31, 2019
Google Public Storage Joel Hilton Reed Whittom
very nice employees, Very helpful.
May 20, 2019
Google Public Storage Pablo Abs
May 12, 2019
Google Public Storage Ursula Duncan
I have 3 storage lockers in 3 different locations and think all are safe, clean, and managed well. As far as service goes, I want to rave about Elsie and Ann in particular. They are professional, personable, great at dealing with complicated details/issues (when I have them :-), offer to go the extra mile and then follow through to successful completion. These two Public Storage representatives (especially so) are all around great at customer service. Please treat them well so that they stay on your team!
May 4, 2019
Google Public Storage Bay Area Dental and Medical Supply Company
Perfect! Excellent service. Esmeralda was very fast in taking my payment. Thanks
May 3, 2019
Google Public Storage Vijai Krishnan
Really good check in experience with Esmeralda, thanks!
April 24, 2019
Google Public Storage Ms. Chocolate
Margaret was beyond helpful. She quickly zeroed in on our requirements and anticipated all our needs and questions. She worked very quickly without making us feel rushed. She was pleasant yet ultra-professional. She also gave us great tips for local lunch places. Who knew mini-storage would be such a positive experience? Big props to Margaret!
April 21, 2019
Google Public Storage Kevin Ashworth
Ann was very helpful and very easy to work with!
April 7, 2019
Google Public Storage Tanya Esselmann
Got a flat tire and pulled in to Public Storage. Jennifer was immediately helpful and very caring.
April 7, 2019
Google Public Storage L Shar
Just rented a unit. Looked clean and property is well taken care of. Jennifer was very helpful and went the extra mile to make everything ship shape in the unit.
April 2, 2019
Google Public Storage Jim Steele
March 31, 2019
Google Public Storage Claudette Davis
Jennifer was super helpful. She is friendly and efficient. Vacate process was very smooth.
March 27, 2019
Google Public Storage Chloe O'Connell
March 24, 2019
Google Public Storage Venni Mendoza
Ann was great today she took care of me, asap and very friendly and awesome.
March 15, 2019
Google Public Storage riiten alawa
February 6, 2019
Google Public Storage Isaiah Brown
I love how elsie is such a hard worker and never sitting down in her office but keeps herself busy with her property...
February 6, 2019
Google Public Storage Desert Boy
I left another storage company and came to public storage last year and have been amazed at the dedication from this young woman elsie who is employed there as the property manager...
February 5, 2019
Google Public Storage Gabriel Sanchez
Been renting for approximately 8and half months and since renting there the property manager Elsie has always maintained a clean property and to top it off the restroom is cleanly maintained.
February 3, 2019
Google Public Storage Emanuel Balderrama
awesome place, I recommend storing here
January 26, 2019
Google Public Storage Joseph Estrada
Kenneth was helpful and thorough. I highly recommend
January 24, 2019
Google Public Storage John Doe
I'm a jerk and at times rude but this one particular employee her name is Elsie was still helpful and better my day and the thing I noticed that it was clean property... Hard to find! So I will be renting much longer at this property cause of that very things I mentioned...
January 23, 2019
Google Public Storage Stanley Logwood
Elsie was awesome and very helpful and made the visit enjoyable! Esmeralda was very helpful as well thanks Ladies!!!
December 31, 2018
Google Public Storage rudy rivera
December 29, 2018
Google Public Storage Hector. Ricardo Coreas
Este lungar los clientes hblan ques exelente
December 28, 2018
Google Public Storage MELE FONUA
Elsie was great ! She made the move in super fast ! I recommend this place
December 10, 2018
Google Public Storage Hazel Balderrama
October 20, 2018
Google Public Storage Daniel Espinoza
Great location Elsie and her team are amazing . Out of all locations this is my favorite . Thank you Elsie
October 19, 2018
Google Public Storage Desiree Lopez
Excellent customer service Elsie is always such a big help when looking for storage units !
September 18, 2018
Google Public Storage Hong Ye
I was almost charged $117 because the representative told me the wrong information. ELSIE was the best...she helped me waive the fee. saved my butt!!
September 10, 2018
Google Public Storage Mike Johnson
highly recommend going here!!!!!! Esmeralda was very helpful did an outstanding job
September 6, 2018
Google Public Storage Howard Hans Gunawan
Great and friendly service from Elsie, highly recommended
August 19, 2018
Google Public Storage derrick washington
July 29, 2018
Google Public Storage Night Market Mark
It's a scam . They tell you that you can cancel and move out anytime you want. All you have to do is check in at the office, but here's the problem. There's never anybody at the office. I've been paying for an empty storage unit that I haven't used in 3 months, because they wouldn't let me terminate. To me that's a violation of the contract. They tell you you can move out whenever you want, but then there's never anybody there to acknowledge that you vacated. So they just keep billing you. It's a total scam. I paid $1, 000 for 3 additional months. Finally I left a voice message explaining all this and threatening to sue them. Then what happens? I get a cheerful message from Elsie the manager. "Hi this is Elsie, I'm just returning your call. You can reach me at (different phone number for same office that I just called)." Zero acknowledgement of my issue. Zero acknowledgement of the scam she's running. Zero information. Complete f****** i****. So later I left them an even more hostile message, and finally I get a call back from Parvin, the relief manager, and I go and meet him. He explains that they're short-handed. Five people just quit. Sorry about the problem I had. That's really not satisfactory. Sorry sorry sorry. Then he explains that all I had to do was remove the lock from my storage unit. Then when they run a check every morning, they would notice the missing lock and then call me and ask me if I vacated. How the f*** would I know that?? You clowns violated the contract by not letting me vacate for three additional months. You owe me $1,000.
July 20, 2018
Google Public Storage Daniel Martinez
During my unit search I encountered Elsie the property manager and she provided great customer service and compared the benefits between both facilities next to each other. and she provided the two facilities pricing and I make my choice. thanks Elsie once again for your support and warm welcoming to the storage industry .
July 20, 2018
Google Public Storage Christy Archuleta
Outstanding customer service.. Great place always clean.. Always nice and friendly.. Would recommend to family and friends.. Overall Outstanding customer service with Elsie was great on answering all my questions at 675 E Bayshore palo alto
June 10, 2018
Google Public Storage Skyenet
Jennifer (the facility manager attending me on move-in) was efficient, courteous and attentive. She had a lot going on but took it upon herself to give me the highest customer service possible. Highly recommend!
May 31, 2018
Google Public Storage Adamari Alamillo
Elsie was very helpful in explaining what the process for rental was and as a first year college student I really appreciate her taking the time to help!
May 27, 2018
Google Public Storage Kirill Kalashnikov
Thank you Jennifer:)!
May 2, 2018
Google Public Storage Susanne Sonderhoff
Elsie the manager of this location is awesome. Friendly, knowledgeable, understanding and she knows her customers!
May 2, 2018
Google Public Storage Kate Rina Smělá
I’ve been having trouble with my online account on Public Storage, and Elsie was so kind in helping me sort it out. She is very kind & understanding. Talked me through everything in a professional and timely matter. I am glad to have chosen my storage here.
April 30, 2018
Google Public Storage Isador Paul Cruz Jr
April 25, 2018
Google Public Storage Nu-Nuu
Great location! Soon as I walked in Elsie greeted me with a friendly smile on her face. She was able to give me information on the different units as well help me with items that I needed. I would definitely recommend this place.
April 19, 2018
Google Public Storage Barbara Little
Elsie was exceptionally helpful and made choosing a storage and the sign up process simple and efficient. I especially appreciated her friendly expertise and familiarity of the storage units and rental details.
April 17, 2018
Google Public Storage Norma Rosas
elsie fue muy amable y me explico todo en detalles. excelente servicio al cliente. muchas gracias elsie
April 3, 2018
Google Public Storage Mjay Cerraso
Outstanding customer service ! Elsie is a real sweetheart and made everything go super smooth for us .
March 29, 2018
Google Public Storage Lisa Furtado
Been storing with public storage for years and I must say we have been very pleased . Elsie always goes above and beyond in making us feel welcomed ! Highly recommend this storage facility.
February 7, 2018
Google Public Storage Keos4205 H
Great
January 19, 2018
Google Public Storage Mariela Tuggles
December 14, 2017
Google Public Storage Jen - CSN
This facility does not having working cameras. The only camera that is actually recording/working is at the entrance. All in all...its very disappointing to have to experience the uncaring and nonchalant dialogie I received from Public Storage onsite employees. Public Storage employees/manager response was robotic and explained that their reports made of our unit break-in incident and all other breakins are "In-Office records only" and can not be used towards any police reporting we make. Another words their knowledge of their cameras not working and their knowledge where the breakin was made through the Pulgas Street fenceline (which was mentioned happened more than several times) was something they were aware of but have not made any attempt to rectify. The weekend our unit was broken into ...was also when up to 5 or 6 units were reported broken into. If you plan on renting a unit here...I would strongly advise you to take all precautions necessary to secure your own belongings elsewhere. The risk is high....also the rent fees is a "Bait and Switch". Totally not worth your hard earned money and stress you may receive if and when you may receive the news that your unit has been broken into.
November 29, 2017
Google Public Storage Tanya Richardson
November 28, 2017
Google Public Storage Roberto Santos
Elsie was a great person to work with ! Great customer service . Love the facility would definitely rent here again . Anyone who needs storage come and see Elsie !
November 28, 2017
Google Public Storage Berry Bowen
Amazing customer service by Elise. thank you for saving the day after I forgot my gate code!!!!!
November 28, 2017
Google Public Storage erika ortiz
Great customer service thanks to Elsie the manager. She was polite and very helpful I had to get boxes and she gave me a great deal. Was very satisfied for with her help.
October 5, 2017
Google Public Storage Ramet Hunniu
ALARM IS RINGING NON STOP AT NIGHT UNTIL WHOEVER TUEN IT OFF WHEN THEY OPEN!! ANNOYING AF!!
September 27, 2017
Google Public Storage Aslam Shaikh
great prompt service and reasonable prices. also great convenient location.....
August 14, 2017
Google Public Storage Kathryn Gelman
The service here was excellent. They were extremely patient with me as I struggled to decide sizing for the unit and explained the process, access and all options very clearly. I would definitely recommend this particular location for your storage needs.
July 29, 2017
Google Public Storage Vince McGinty
Great service!
July 27, 2017
Google Public Storage Mag Jag
As soon as I walked in I was greeted kindly by elsie she is very kind , I wanted to rent a 5X10 but unfortunately she didn't have any available at the time she helped me find a 5X10 closer to home . If you looking for a place to store your stuff I recommend you to go to this location. She's very helpful. Thank you elsie
July 17, 2017
Google Public Storage Daniel DeWitt
July 9, 2017
Google Public Storage J. C.
April 5, 2017
Google Public Storage Afshin Zamanpour
February 4, 2017
Google Public Storage Ucan Havit
February 2, 2017
Google Public Storage Yera Montiel
Muy mal servicio precios caros
December 28, 2016
Google Public Storage Benjamin Schaftel
Ralph and Jennifer have been unbelievably helpful throughout the whole process. Thank you so much for your tremendous care.
November 25, 2016
Google Public Storage Jason McCormick
Jennifer kindly provided superior service in respect to confusion on my end over storage options. This facility offers a level of customer service that in my view remains supreme throughout the land.
November 23, 2016
Google Public Storage Daniel Dickens
Awesome service! Laura got me squared away with exactly what I needed. No problems or extra hassle. Stoked to store my stuff here
November 2, 2016
Google Public Storage Lauren Totzke
Easy check in and great service from Laura
October 28, 2016
Google Public Storage Theodore Marston
This facility is used by our club and provides excellent support.
October 28, 2016
Google Public Storage Amy Kacher
Signed up for a unit and Laura the manager was professional, organized and a delight.
October 27, 2016
Google Public Storage Erica Zaragoza
This place had great customer service and great deals . I would recommend it to everyone
September 14, 2016
Google Public Storage MAGGIE CHENG
We're an existing client of Public Storage at this location. Recently we would like to rent one more unit. Laura was extremely helpful in assisting me to acquire the unit. In addition, we also needed to do some admin changes on our existing units and Laura did an awesome job in preparing all the paperwork and explaining the purpose of each one. No doubt that I would give a 5 star for Laura's service at Public Storage at this location!!
September 11, 2016
Google Public Storage Hugh Baras
Interacting with Marshann was wonderful. She was knowledgable, professional, and very helpful to make sure that I received the accommodations that I needed. It was a wonderful experience because Marshann provided the service that was needed to reduce my anxiety about storing my stuff in a statement public place. I have recommended Public Storage to all my friends and colleagues.
August 10, 2016
Google Public Storage Millicent Grant
I came in this afternoon to make my payment and as alway Laura was a delight. Thank you for the great customer service!
August 10, 2016
Google Public Storage Ken Wallmack
Manager was very helpful. Very clean facility with excellent customer service.
August 9, 2016
Google Public Storage Judy Linch
I am new to storage and I had a lot of questions. I gave this place a call and the lady that answered the phone was very helpful. She answered all of my questions. I will be stopping by tomorrow to look at one of her spaces!
July 19, 2016
Google Public Storage Rod Kay
I have been having a difficult time making my payment online. I have previously spoke with customer service and had a rather bad experience with them. Laura called me today about my payment. I explain that I wanted to make my payment online but was unable to sign into my account. I told her the I had spoke with customer service before and they would not help me. She personally called customer service and got them to reset my password. She then called me back with the correct log in information. I received outstanding service! Thank you Laura for all your help!
June 19, 2016
Google Public Storage Cristian Cibils Bernardes
Awesome service!
June 10, 2016
Google Public Storage Soo Shin
I came in yesterday looking for a small space. Laura was very helpful in locating one close by at a good price. She was then able to help me with some packing supplies to get me started. She was very helpful and personable.
June 8, 2016
Google Public Storage Ursula Duncan
Laura is always so help full with anything I need or questions I have. The facility is also alway very clean and well kept. She gave me a call today to remind me of a payment that is due so that I wouldn't get dinged. Thank you Laura for all that you do!
May 11, 2016
Google Public Storage Booker Wade
I got in just before closing to make my payment. Laura was very kind to take the time to go over everything with me even after she was supposed to be off work. I never felt rushed. Excellent experience here with Laura!!!
May 9, 2016
Google Public Storage Betty Krumboltz
Every time I come in to make a payment Laura is so pleasant and courteous. The facility is kept very clean as well.
April 18, 2016
Google Public Storage James von Rittmann
Marshann was sensational and very helpful.
April 6, 2016
Google Public Storage Violeta Crow
Good service but the "$1 for the first month" campaign is misleading since you'll have to pay a bunch of different fees when you sign up.
March 30, 2016
Google Public Storage Luan Francisco
Cool place! Juan is an awesome guy!
February 21, 2016
Google Public Storage Spiney Norman
Marshann was a peach! She got me in and out super fast, and had a smile on the whole time. Couldn't be happier. The facility was clean, and I got a unit right by the elevator. Score!
February 19, 2016
Google Public Storage Dennis Miller
Public storage is very good in dealing with the public..And your empr
January 26, 2016
Google Public Storage Christian Abrego
Service is great!
January 15, 2016
Google Public Storage jacob crane
so i went in today to look at a unit i wanted to store some furniture while i was remodling my living room and Laura manager there was very helpful although i did not rent a unit there I will however recommend this store to who ever ask so they can get good service
January 15, 2016
Google Public Storage Stanley Rosenschein
Laura has been very helpful with managing my account. She always takes the time to explain everything in detail no matter what the question is. Great facility and excellent staff!
December 3, 2015
Google Public Storage Larry McGee
I needed to get a smaller size space. Laura was very helpful in helping me select the right size.
November 6, 2015
Google Public Storage brent zolezzi
Awesome place manager is really friendly and very nice
October 9, 2015
Google Public Storage Arundati Yadav
Jennifer, the property manager was really really helpful and very considerate. The made the initial paperwork go smoothly and explained all the details involved.
October 8, 2015
Google Public Storage Laura Zolezzi
Laura was very helpful! While she did not have the size unit I was looking for she looked up a facility that does. I really appreciate the extra steps she took to help me out.
September 9, 2015
Google Public Storage Verlan Lewis
September 2, 2015
Google Public Storage Pamela Strong
Laura and are very helpful and nice. Always very certious. I highly recomend them!
August 1, 2015
Google Public Storage Sio Lealamanua
My first time here. I was helped by Chris. Very helpfull. :)
April 3, 2015
Google Public Storage Stacy Hampton
Marshann was fast and professional. I was in and out with my reservation
March 29, 2015
Google Public Storage angelica zamora
Thank you for everything and keeping my stuff safe thank for being sweet and very fast with helping me close marshann
March 2, 2015
Google Public Storage James Pollock
I needed storage space and checked around the midpeninsula and it's all sky high, with limited units available. Public Storage company has got their act together as far as making the rental process straightforward and streamlined. I've become acquainted with the site manager Shane, and also the relief staffers Marshann, Shanice, and Anthony, and all are competent and personable. The facilities are kept clean and there seems to be adequate security. I would recommend this Public Storage location!
January 30, 2015
Google Public Storage Ena M
Very clean property and friendly manager
December 28, 2014
Google Public Storage Shuishi Yang
don't quite like their marketing practice of drawing people in with low price, then tell you there is insurance, administration fee. if they honestly write those up front I wouldn't waste time to try out.
December 23, 2014
Google Public Storage Sarah Wooten
Shane was really nice and helpful! definitely recommend this place!
November 20, 2014
Google Public Storage Aurelio Salinas
Very good
October 1, 2014
Google Public Storage Martin Flores Jr
The reason I give this storage facility a five star because I was greeted with a great welcome by Shane. Shane gave me the best customer service by walking me thru the process of renting a unit. I have been other storage facilities and was not treated the same way Shane treated me. Shane ask me how my day was going. Shane made me feel like a valuable customer. I recommend this storage facility because of the service I received. Great job Shane, keep up the good work!!!
August 26, 2014
Google Public Storage Marley Marl
Clean, always friendly service . Shane is so nice. Thanks for answering all my questions!
May 29, 2014
Google Public Storage Milynn Lomanto
Shane helped me last week with some moving supplies for my upcoming move. Great service!
April 26, 2014
Google Public Storage Danet Tyson
Thanks to the two hard working women, who went the extra mile to make sure me the customer had just what I need ,make sure you use PS right the free way ONLY $1 first monkey. WOW.
April 6, 2014
Google Public Storage Barbara M. Weatherly
I'm extremely impressed with Shane's very professional demeanor in dealing with the processing of my rental paperwork and move-in. Especially given an unusual issue that arose in which Shane handled equally as well. I have used storage facilities previously, but never with such an excellent and personable manager such as Will - he is awesome!
March 27, 2014
Google Public Storage Chris Richardson
The property is well maintained and conveniently located. We have been tenants here for about six years and have seen an improvement in the maintenance and cleanliness of the place. The real reason I felt compelled to write a review is the customer service provided by Will. I never really thought of the storage business as one that needed a high level of customer service, but Will has changed that perception. Unlike our other storage units, we have a relationship with Public Storage because of Will. He has been a great help when we had to switch billing methods, cut locks, and get a new unit. It's always a pleasure to see him when we are dropping off or taking stuff and we'll continue to rent there as long as Will is there.
March 14, 2014
Google Public Storage Erick Caceres
WIll the manager is a delight to work with and extremely helpful. He was courteous and informative to all my questions. He treats the customer right, and that's all that matters.
January 21, 2014
Google Public Storage Aaron Cabazos
Peggy was very helpful! Great customer service, highly recommend this location.
January 14, 2014
Google Public Storage Alan David
I came in to this Property to rent a small space for a few odds and ends. Will, the Manager there was really great in making sure I didn't over pay for a larger size than I needed. I walked in thinking I would need something larger than I actually needed, and Will showed me how to store my items and use all the height to stack! Since I was storing mostly boxes and a few bags, the space he showed me was perfect for what I needed! I'm grateful that I was able to run into a stand up manager who wasn't going to just try and rent me the most expensive space available. The manager here was honest, and up front about what I would need and all the pricing available to me.
January 14, 2014
Google Public Storage Greg Ma
Peggy was fantastic in helping me get settled in. Great service!
December 8, 2013
Google Public Storage Dang Le
Will is super nice & always very helpful & courteous. it's convenient off the freeway & close to where i live so nothing to really complain about.
November 6, 2013
Google Public Storage Dillon McGrew
This storage facility is clean and easy to access. Will, the manager, was great to work with and got me set up with a unit in a matter of minutes. After I moved and no longer needed a storage unit, Will also make the exit process very easy. If I need additional storage space again, I'll definitely return to this facility.
October 31, 2013
Google Public Storage Matt Garcia
Margaret gave me wonderful service
October 16, 2013
Google Public Storage Johanna C. Nilsson
We have stored our inventory at Public Storage East Palo Alto for over a year. It felt safe, clean and had great long access hours. The manager Will was always very helpful and pleasant, as were the neighbor unit renters. We stored high end Italian shoes, and they kept really well in the location. I just now moved it in order to have it located in San Francisco. I will miss the warm weather, the convenient drive up access and the sun-filled storage in the afternoon (facing the high way), which felt like my outdoor office at times. I warmly recommend this Public Storage Location.
October 9, 2013
Google Public Storage Antoinette C.
We have our storage for 2 years now and no problems at all. The manager, Will is very helpful and recognize who the tenants are. We have a 10x30 unit and requested to moved to a two unit next with each other and we have it (of course it takes a while to wait for a unit to be available next to each other). I do recommend this storage facilities