Public Storage Self-Storage Units at 11510 Jefferson Blvd, Culver City, CA

Patrice did an excellent job! She helped us out when we were lost and did not know what to do! We need more people like Patrice In the service industry!

Thanks Patrice for the amazing service

Great service by Leo

Update to my review of a week ago... I am back at Public Storage and am happy to see a rolley cart. However, after speaking with the people in the office, I was told that there is only 1 cart at this location, where there used to be 4 carts. I really hope that there will be more carts in the very near future as this is a large and busy storage facility, and having only 1 cart is not nearly enough. Older Review- a week ago- Our company has 3 units of storage here. We have been here for over 10 years. We have never had an issue with this Public Storage locker location. They keep it clean and safe. This past Saturday, we showed up to organize one of our lockers and we're informed that there was an issue with the main building entry area, by one of the unit renters. He had walked around the property and did say that he did not see any of the units behind, the security doors, compromised. BUT, all of the rolling carts that everyone uses for our items were stolen. There were no rolling carts at all, so we weren't able to do the organizing that we had planned. There were 2 young ladies that manned the desk, MANTZAand DAISY. They were great. They did a visual inspection of the property while we were there, they communicated what they knew to their customers so we were not in the dark and nervous about security. They were very, very professional. When we finally left after about 1.5 hours, they were reviewing the camera tapes and talking with the police. At no time, did anyone feel that we were in danger. THANK YOU MANTZA AND DAISY FOR YOUR PROFESSIONALISM, YOU BOTH WERE/ARE AMAZING. PUBLIC STORAGE, PLEASE REPLACE THE ROLLING CARTS FOR YOUR CUSTOMERS AT THIS LOCATION WITHOUT A LONG DELAY. Thank you for your response Public Storage!!

Patrice was an AMAZING help. A+++ Customer service.

Daisy was amazing! She was able to help me out lower my bill for time being! Definitely recommend her to get customer service!

Very helpful staff

I am very satisfied with daisy work ability and she is really nice and the office smells really really good and it didn't take long I'm satisfied thanks!!! Moving out today and I just want to say I'm completely satisfied with Daisy. She is beyond amazing and professional. Thank you Miss Daisy Mae

Excellent Daisy Daisy

Received great customer service from Daisy! She is simply sweet and so kind. Thank you Daisy for always helping me and being so patient with me when I make my payments.

Thank you Daiay for your amazing customer servi6

Daisy and Patrice the staff of public storage help me with the process of reserving a unit me.

Daisy was awesome!

Daisy es una muy buena persona en atención

Addendum: Great place to store your belongings! All of the daytime crew is very helpful and knowledgeable, unobtrusive and respectful/respectable. I had an issue with the elevator, and magically...when they showed up it immediately started to work again! Sorcery? No, all in a day's work! Thankfully, no issues since then, they had the elevator guy talk to the elevator gnomes about allowing people to elevate in order to alleviate the elves, who were all evading trolls. Addendum: Daisy is the BEST!

So I went into this location because it's close to my house, I was looking for a storage and wanted to know prices and the girl I believe her name was Daisy behind the desk was rude and honestly felt like she didn't want my business. Her attitude was horrible she was no help at all. This move is already stressful enough. Over all bad experience, definitely going to another competitor.

Daisy im so halpy was so excellent she helped lower my rent good... I was moving to extra space but helpes and i stayesd thabm hiu

Thank you so much Patrice for the great customer service! You made my day so bright with that amazing personality you have. Public storage did amazing hiring someone like you.

good customer service from daisy thank you

Good service from Daisy 🌼

I was very happy with this facility and a particular thank you to Daisy, she is great at her job!

I had a great experience with the Daisy these past weeks. She helped me with checking out of my large unit and also is keeping a look out for a smaller unit space. She know the units pretty well. Great PS team. Thank you!

Gracias Daisy y Issac por el gran servicio.

Daisy Great Awesome

Daisy is amazing. She made the process so seamless. Happy to be part of the PS family

Patrice and Daisy was very helpful in my time of need. Thank you Ladies!!

I had a great experience with the team Daisy and Patrice! They helped when the online process stalled and they know their units. Good clean spaces. Great team.

This is an update! As of March 28, 2024. This particular facility’ would be great if it were supervised by people who actually cared about customers and employees. They are terrible! Tony Gradford, and Bilal are a major disappointment. Bilal tried to make me pay a $200 increase like I didn’t know they were only increasing the rent from $509 to $609. Gradford pretended to help me about the extremely bad customer service I endured from his regional managers. Then he began ignoring my phone calls and messages. Neither of the two could not even take a few minutes out the day and show appreciation for their employee who was making them look good. I never mailed a letter to corporate. I have yet to get any response or acknowledgment. This company is a sorry excuse for a business. And they RAISE YOUR RENT EVERY SIX MONTHS!! Don’t rent unit 2015. There is some sort of fluid leaking into the unit that they claim to not know where it came from. I believe it has happened prior to me renting the unit but they are acting as if it never happened. Do business with this company AT YOUR OWN RISK!! I’ll tell you this. If it wasn’t for Daisy and Victoria, whom I met last year in September, I would not have had a good experience with this storage facility. Daisy has done an exemplary job by offering me stellar customer service! She’s gone beyond what was required to insure that I left the facility feeling happy that I chose this storage company to house me and my family’s belongings. Victoria accomplished the same thing last year when she went beyond what is required. Unfortunately, I endured a very terrible experience from THREE regional managers yesterday. They single-handedly put a sour taste in my mouth. I was treated in a manner that is worse than disrespectful. I felt like I was being bullied and harassed and low key intimidated by their titles and uncaring disposition. I thank GOD Daisy was there to help remove the ugly sting that the three regional managers, Myra, Julia/Julie and Baloc, caused. They were terrible examples of customer service. They’ve demonstrated what customer service should NOT be if you want to have a successful business. They also set a terrible example for their employee. After that horrific incident by the three regional managers. Daisy showed respect and consideration which caused me to not reconsider continuing to do business with Public Storage. Same applies to Victoria. Prior to meeting Victoria, last year, the customer service at this location was truly to be desired.

Daisy is amazing. She is always friendly and helpful and always on time. Daisy made the experience very easy. She is by far the best manager.

Daisy and Isaac was very helpful today and assisted me with my gate code information today. Very helpful manager

Daisy was very good person she was very kind and hopeful and patient and she was loving to work with and understanding. I was very satisfied. Super good job.

Thank you so much Daisy for always helping me when I need assistance. You are truly an example of what customer service should look like.

Good customer service Daisy

Daisy was do helpful and cheerful

Came in to buy boxes earlier this month Daisy was the lady that assisted me. She gave me all the promotions that they have going on. She went above and beyond exceeded her customer service. recommend this place they have 30% off on bundles

The service was excellent. Customer service done by Daisy is very excellent and I would highly recommend going there again

Great place! My van was broken down across the street, and I had rented from the wrong location online, but Daisy was a great help, got me my refund minus the admin fee, and put me up in a space equal to the other one at a discounted price! Wow! Thanks again!

Great news from the front office staff, who made my stay here even better thank you. Daisy

Daisy is an amazing worker and provided me with correct information unlike the other manager who helped and gave .e false information. I recommend this location.

El mejor servicio con Daisy que me atendio despues de las 6 para cinseguir mi storage el mejor servicio.

Daisy Mae Hernandez is the new manager of this location. And thank God she is. She proved to be a better replacement than the previous one, who was a guy. Unlike the previous one, Daisy is much more helpful, straightforward, knowledgeable and downright friendlier. I felt with the previous one, he was witholding information so you can say he's really not that customer service oriented. But with Daisy, you never have to think twice about getting the best deal and service with your transaction--- she is just that transparent! And I noticed that the restroom was clean and smelling good since she took over. So if you want excellent service and someone whom you can trust to prioritize your needs, perhaps you should consider this place instead among others!

How great to get the personal and pleasant kind of service I received from Daisey. So nice to work with, professional and polite. Great experience.

Daisy is a great addition to this facility. Please make her a trainer!

Me gusto el servicioque me atendio Mrs Deisy

I just wanted to take time out to say that I've had ups and downs with this location, but overall the managers here have been so helpful and thoughtful. Especially the current manager, Daisy. She was considerate as she assisted me in moving from one unit to the next. She helped with size options, price shopping, and even looked out for me the day of the move when she knew I needed a cart. Her brand of customer service is the very reason people choose one company over another and Public Storage would do well to do everything in their power to hold on to her. Thank you Daisy from the Davis family. We truly appreciate the way you went the extra mile when were experiencing some tough times!

Daisy has given the best customer service!!!

Thank you Daisy for the great service today.

Daisy was a great help whom helped with my storage needs. Daisy was excellent 💯