Public Storage Self-Storage Units at 3501 Deer Valley Road, Antioch, CA

Good service. The gentleman working was very helpful and attentive.

We were in town for a month and tried to go empty or storage, but all of the elevators were down due to some electrical issues. The issue still isn't fully resolved, and we leave next week. Talk about TOTAL inconvenience! I feel like we should be given an entire month rent-free because the issue is not OUR problem. However, getting our belongings out is! Yet they still expect payment when we couldn't even retrieve our belongings due to no fault of ours.

this place SUCKS .... don't believe their advertising of your stuff is safer here ... it's not I got so much stolen, I changed the lock 4x .. I can get the rest of my stuff out . I need a new spot and trusted movers to do it don't move your stuff in there you'll lose it 🙄

Don’t waste your time at this raggedy trifling place. There’s never anyone here and everything is automated. Can never speak to a real person let alone find one and when you do it’s like they hire random crackheads off of the street with no common sense or know basic English. RIDICULOUS.

She was great help she did everything right and she's very pretty

Very helpful and informative

RATING: ZERO. Public Storage ripped us Off for January 2024 rent. My spouse and I are elderly and needed to clear out our storage unit before the end of the year. We finally had family members visiting before the holidays, who jumped into action to help us clear out the storage. The problem was that we had the unit for years and my spouse was never given a key after the door needed to be repaired and the lock replaced. We called a few days before January to remove everything, but to no avail, they were closed and no staff on duty to assist customers who wanted to remove their belongings before the end of the December. They finally open on January 2nd for a few hours. On that day we made arraignment to have the lock cut off to remove our things. We inquired about a refund for January, since they were closed. We were told that there would be no refund for January. Public Storage refused to take any responsibility for creating this situation and thereby ripping us off for more than $200. They don't care about customer service. Most storage companies are honest and gives back all or most of the money, due to the circumstances. MY FAMILY AND I WILL NEVER USE PUBLIC STORAGE AGAIN!!!!!!!

Employees can make or break a business and Public Storage at Deer Valley Rd in Antioch is fortunate to have Tabitha running things there. I've been there twice to try and find a storage situation and she has been incredibly helpful. She is full of energy and gives good information left and right and is just one of those people that radiates kindness and a hard working attitude. If I had a business of any kind I'd try to hire her away from Public Storage. She really went out of her way to help me get exactly the unit I needed. Thanks.

I highly recommend Ms. Tabitha she’s a great help and she has amazing customer service. I have never met anyone so giving and care about people. Me and my daughter have never felt so respected. She will try to find you the best deal. The site is very clean. She makes sure of that. I appreciate her so much and I thank public storage for hiring her. You will never met and better soul.

Thank you Tabitha for all your help. Public Storage is lucky to have a great employee like you.

Wonderful customer service, Tabitha is the best!

This rating is for Tabitha who keeps this place spotless and secure. As for the corporate end of things.. 2stars. They need to care more about their customers and appreciate all that their staff does for them.

Was really stressed coming in and Tabitha really helped me calm down and was just respectful and she listened!!! Will be coming back!!

Customer service at this location is nonexistent! When you catch them in the office they are nice but if you need help its very likely that no one is on site. That said, it is very clean.

The storage employee was very nice, but their prices were a little high for what I needed, and they did not have any 1st month specials, only the Pittsburgh store does. Also, a very nice size Public Storage.

Love this place and the worker she a beautiful woman and very helpful an I really appreciate you 💞

Friendly and helpful!! Love Tabitha!! She made the whole process simple and effortless!

I rented at this location and had a few problems but at the end of the day Tabitha was amazing and if it wasn’t for her I would have been very unhappy

Tabitha help me very much on helping me get my price down on my store she was very helpful and friendly and I loved working with her and Denise Davis and then just hit post

Tabitha at the 3501 Deer Valley Road , Antioch, CA location is the BEST!! She gave me so much information on our storage and no one has ever helped us out IN PERSON, such as Tabitha! She’s what Public Storage needed in the past years since we moved our furniture into this Location👍🏼👍🏼she was very sweet and helpful and helped me make my payment and she told me what was good for us and she explained the fees and she updated me about the broken elevator that is finally working - she gave us service with a Great Attitude with a Great Smile - Good Luck Tabitha! Please keep Tabitha longer than the others - She looks like she will bring more customers the Satisfaction we all need for what we pay for- everything has gone up , but when you get someone like Tabitha- it doesn’t bother us as much- Everyone has to make a Living - Ty Public Storage for hiring Tabitha!

Recently moved out of my unit, Tina was super helpful friendly and had great conversation. everything went smoothly. property was always clean and upkept everytime id stop by.

I have a unit at the sunset location but have came here to make payment sometimes Tabitha has been wonderful always smiling and willing to help.