Public Storage Self-Storage Units at 6720 24th Street W, Tacoma, WA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 42/moSmall 5'x5'
$ 42/mo $56Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 68/moSmall 5'x10'
$ 68/mo $91Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 107/moMedium 10'x10'
$ 107/mo $142Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 125/moMedium 5'x15'
$ 125/mo $167Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 144/moMedium 10'x10'
$ 144/mo $192Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 390/moLarge 10'x30'
$ 390/mo $520Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Tacoma
Resources from the Help Center
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University Place Storage Units In West Tacoma
Public Storage in University Place gives customers on the west side of Tacoma plenty of affordable self storage rental options, ranging from small to extra-large.
Perched near the intersection of 24th Street and Regents Boulevard, this facility features indoor storage units, outdoor storage units and climate controlled storage units in a handful of different sizes, not to mention enclosed units and outdoor parking spaces for vehicle storage.
Right across the street from Fircrest Golf Club and a short drive from the popular Chambers Bay Golf Course, a 5x10 storage unit is the perfect way to keep golf clubs and other sports equipment out of the way at home, yet accessible at a moment's notice year round.
Just south of Tacoma Community College, local residents living in apartments or condos along Bridgeport Way can use a 10x10 storage unit to pack away an old sofa, an extra mattress or bulky items like bikes and kayaks to keep things nice and tidy at home.
Meanwhile, families living on the other side of SR 16 near Foss High School can fit everything from the living room, dining room, kitchen, patio and multiple bedrooms into a 10x30 storage unit during a major home remodeling.
For added peace of mind, the manager of this property lives on site and the storage area features electronic access code entry.
One of the more densely suburban communities in the Tacoma area, University Place is a great place to work, live and play – and Public Storage is committed to making sure local residents and businesses have all the space they need to enjoy life in University Place to the fullest.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 451)
Trainees should have a manager present to help with problems. I wasted 2 hours of my day trying to rent a unit. Thank you Janet for being knowledgeable and very helpful. I rented at one location but had to go to another for payment and paperwork and was given the wrong address.
Kim is awesome! I needed to transfer to a larger unit & she called around to get me into not only the larger unit that I needed but she found a more affordable monthly rate. Thank you!
I liked the cleanliness no mice that we encountered and the only draw back was we could only access till 9pm which I understand but needed later hours due to work schedule but all and all was a nice storage facility
Natasha helped close out. Easy process.
Natasha was efficient and friendly. Very helpful.
Natasha has been fantastic!
I love this place they really do work with you and we been here about 4or5 months I believe people are very nice and respectful
Rented from location a few times in the past. Manager Jennifer made the paperwork very simple. Units are clean and sound/weather resistant. They even rock salt the ground on frosty nights 2023 Update: Thanks again Jennifer for renting to me over the last 2 years.
Jennifer is an amazing manager. Very helpful and pleasant to work with. She made sure to introduce herself to us and helped us with a new lock and account information. I have been a customer for years, and she has provided the best experience overall.
Wow. Sierra was simple amazing in every way!!! I came in and she helped me find the perfect size unit for my storage needs. She also made recommendations on items I needed to help protect my items. Soooo happy with her friendly and upbeat attitude and disposition. Will definitely recommend coming to this location and renting a storage unit from Sierra. The property is clean and well keep! A+++ update:. Had some questions and both Jennifer and Danny answered all of my question . Great couple of workers and the price I'm paying, they should get a raise for the excellent customer service and the shape of the property!!! Update#2. Just to remind the staff …… In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) Is the dog a service animal? (2) What work or task has the dog been trained to perform? Staff is not allowed to request any documentation for the dog, require that the dog demonstrate its task or inquire about the nature of the person’s disability.
Jennifer is fantastic! Site is always clean, they are always around the site cleaning, very friendly and helpful! I have been here 3yrs and highly recommend.
I have two units at separate locations and there both great, especially like being able to open the gate with my phone, it's pretty convenient and cool.
Robust security. A bit expensive.
This is the second time with this location and we couldn’t be more pleased. My mother is relocating and was easily able to rent a space from Idaho. When we first pulled in the manager saw me fiddling with the gate code box. She ran out and helped me while also informing us of the app, which is a game changer! When we opened my moms unit there was a heavy duty lock already in there which was a huge relief because we only had a little one at that moment. I recommend this location all the time and will continue to do so. Thank you for being consistent, clean and kind!
I went in to pay my rent and encountered Jennifer who was an angel. My rent was coming due after a more than 25% increase from last month. I wasn't mad at her at all but I wasn't stoked about the increase. I stated my concern and Jennifer listened. She checked in with corporate or some power that be and came back to me with great news! She got my rent back to what I was paying before and it was also set up for a 6 month review. She basically saved me $200 over the next 6 months. Jennifer, THANK YOU!!! Thank you. I really appreciate what you did for me. Go to Raggae On The Way. I love meeting kind people. Thank you Jennifer and Public Storage.
Jennifer was great to work with. Appreciate all of her help.
Super friendly and helpful
I've used many storage facilities and I have to say my experience so far here has been above par for sure. Jennifer goes out of her way to make sure you know your way around and you get settled in okay. Bravo Public Storage! You have a gem in Jennifer! If you're looking for a safe, secure, and clean facility to store your treasures, I Highly recommend this one, specifically the location on 24th in Tacoma. Well done 👏🏻👏🏻👏🏻
Jennifer was amazing on getting me a storage unit. She is very kind and helpful.
Jennifer was amazing. I previously booked a unit that I thought was a good size but once I got there it was too small. As I spoke with her she helped me book a unit that was the perfect size. The best part was she was able to find me a good deal/promo that was able to bring the prize down not a lot but it still made a difference. She’s very professional, kind, patient and just all of the above awesome. I would recommend this place and her to anyone.
Excellent service from Jennifer!
I got to work with Jenifer and she made everything quick easy and explained it perfectly
This is my first time renting a storage unit and Jennifer was super helpful and friendly. 10/10 would recommend this location.
Sierra was phenomenal in helping me with my dilemma. She had all the right answers to all my questions and was very polite and welcoming. I was particularly impressed with her knowledge and quick response to my questions and I had a lot!! If her boss reads this, they need to give her a shout out !!! Thoroughly impressed!!
I am so frustrated with Public Storage. Our storage unit was in my late husband’s name, before he passed I went in and there was another lock on my unit went to the office they said oh yeah you guys had a break in- we never received a call or anything! I let them know he was in hospice and in his final days they had me put everything in my name etc. took the lock off.After he passed I have given them his death certificate and a notarized small estate affidavit twice. I also had to buy a new lock, and changed the payment method to my debit card. I go today to get Christmas decorations that my girls have been bugging me to go get and they have again for the 3rd time an additional lock on the unit I go and speak to the manager and she tells me I have to turn in all of the information in again and will not let me access my unit that I pay for every month automatically to get Christmas decorations. I now have to resubmit the paperwork that will take additional 5 business days after I order another death certificate from the state that could take 7-10 business days to receive for the 3rd time! I am so angry and frustrated! No one should have to go thru this, this many times after losing a loved one and have done the right thing multiple times!
Safe, clean and professional. Jennifer is a best manager. Never fill so safe to keep stuff in storage
Jennifer was very kind and helpful, answered all of my questions and made sure I didn’t need further help with anything. Left me feeling like a valued and appreciated customer. Would highly recommend this storage facility to anybody looking. Also best prices around the Tacoma area that I could find!
Excellent staff (especially Kim), secure and clean facilities. 5 stars!
I dealt with both Janet and Jennifer at two different locations where with both their help and effort I found the unit that suited me best. I ended up renting a unit at Jennifer’s location. She was most helpful, friendly, and efficient in getting me signed up for my unit. Overall a very pleasant, quick, efficient experience in getting a storage unit. The price was reasonable too for the tandem unit that I was looking for…
Best costumer service I was in and out thank you Jennifer for making this quick and easy.
Jennifer was so kind and helpful and had quick answers for any questions I had!
This place is awesome we had an emergency situation and needed storage immediately Jennifer was quick to help she was able to get us in a storage locker in under 2 hours...
As advertised. All the reviews raved about the customer service Jennifer provided and they were right. She was friendly, caring, and worked with me to find the right sized storage unit for my stuff. Then she was equally as kind when I moved out. Her demeanor made the process that much easier.
Jennifer was amazing with helping me with everything I needed. Great customer service!
I've had many storage units over the years, as my job requires me to move periodically. Jennifer has BY FAR been the most helpful manager I've ever had. Helpful, polite, kind, and quick to offer help. Grateful to have her as our manager, and couldn't recommend her enough.
Nice people friendly service attendant's would highly recommend
Great service everything went smoothly can't recommend Jennifer enough she's amazing very friendly and helpful even called back the next day to see if everything is okay
Jennifer does an amazing job as a property manager. She was always there when I needed help, she keeps the property very clean and I never had any issues while I stored here. Would definitely store here again.
I thought that Jennifer was and has been amazing since I first came to this public storage. I feel she's been awesome and understanding. Recently she was able to help me and it meant alot because I had a family member pass and I was late on my storage payment almost a month. They did a one time wave the late fee and also she is always working hard around the facility. I enjoy the location and the staff here and the prices are reasonable. I've even been late leaving accidently and they gave me warning but was nice about the approach . Thanks public storage and especially to Jennifer.
Jennifer was great and super helpful with setting up my erental. She even called to make sure I was coming in and was extremely nice while I was there. Thank you again!
The staff was very friendly and helpful. Price was good for the small unit I needed.
Jennifer was amazing and super helpful! Thank you Jennifer.
They help me with all my issues and they make themselves available.
Jennifer was very helpful and got me all of the information I needed and answered all of my questions. Location looked safe and clean, highly recommend.
Great contact and follow up from Jennifer in the office, she is friendly, professional and was great helping me get set up and ready to use my storage space.
Top notch customer service. Jennifer was able to help me get set up with no hassle. Nice and secure facility, I have no problems recommending this location to anyone!
Very kind understanding and kool
Hi my name is Chandra my first impression was the best Mrs Jennifer is amazing, very ,caring and kind and detail went above and beyond to help and explain the process to me to make everything easy thank you Jennifer
I walked in to this Facility unannounced on January 29th. Jennifer, the manager was on duty. I asked if she could show me a 5X5 unit. I needed to physically see the size. Jennifer was great. She showed me the unit and went through everything I needed to rent. She even upsold me a lock, which was great. I did rent the space for a year. I look forward to the relationship there.
Jennifer was very helpful and so pleasant I’ve dealt with storage facilities in the past hands down best customer service
Wasn’t informed an empty unit still had a lock on it until 3 weeks after my scheduled move out date. Do these people pay attention or do they just want to steal money from me?!
Property manager here was excellent courteous nice professional and a joy to have been involved with highly recommend
By far the worst storage unit I have ever came to. I lost a key to the additional lock they provide. And have waited over a month for someone to come out and open it. Ive asked for my monthly fee to be waived and they have done nothing to support. Ive lost so much money because I dont have access to my electronics.
Natle was very helpful friendly thanks so much for your help!!!
Josh was amazing!! He was only scheduled to be there for an appointment but took the extra time to help me with a unit transfer. He even found a unit right across the way making my transfer so much easier. Thank you Josh!
The property manger was extremely helpful.
Sign up was super easy online. Jennifer made move in day easy. Prices also seem great and hours I can access my unit are good too.
Super helpful and easy. Would recommend this place to anyone searching for a storage unit without any hassle. The manager, Jennifer, was extremely helpful. Answered all of my questions and handled all of my concerns. Thank you!
Spot on service with reliable methods for access
This property is really really great! Calm and quiet and in a good part of town. The manger Jennifer is really nice and keep the place in good shape. She’s patient and helps out when there is a difficult situation with the storage! Overall a great storage place!
It a storage place
Jennifer was super to work with.
Exactly what I was needed in short notice. The property manager was quick, kind and helpful.
Jennifer was great very helpful. Nice quick and super easy process. Thank you so much. You are appreciated!
Excellent customer service from Jennifer! She made my rental experience fast and breezy!
I love that the staff lives on site, and they are on top of their s***!! Great service!!
In a word: WOW! The site manager, Jennifer is that rare combination of friendly, helpful, and efficient! She brought us cold water during a super hot day, and checked on us several times, to see if we might need another small unit, and just to encourage us. When we got the last piece 'of the puzzle' to fit, and closed the door, she was there to join our little celebration. If you have a choice, use this Public Storage, on 24th Street:-) J & C Perkins
I received such great customer service. Jennifer not only answered my questions but also made really great recommendations.
I have rented from here probably about 7 times and never had a bad experience until today with the woman saying she is the manager. As I was unloading my property she came up to my vehicle and looked at everything I was storing not backing away to give me privacy even after I asked her for space and for her not to examine my property. I have NEVER felt so violated by a storage company. This is my first day meeting her and everyone else I have encountered has been nice. I was getting my code out for the first time looking for it in my glovebox and I noticed a vehicle behind me. I got out to tell him if he backed up to let me out he could go past me and the woman started screaming at me that I was asking for him to let me in, which wasn’t true. I was going to test my code for the first time, but the gate would not shut. I was upset from her false accusations and I guess I did not hear her tell me to put the code in anyways, because I started blocking out what she said after she started yelling at me like a crazy woman making up things. She forgot she just met me an hour prior. She then came back to scream at me saying that was a violation also. This is incredibly unprofessional and I am probably switching storages after she looked at everything I owned like she was going to pick through it even after I asked her to back up giving me privacy. I would like to talk to a regional manager about my experience.
Excellent customer service
Jennifer was very helpful and accommodating!
Thank you Jennifer for being such a professional and so helpful. Over the past week each time I've been to your property you've always been easy to reach and assisted with all my needs.
I rented a storage unit today at Public’s on 24th Street in Tacoma WA. Shauni was extremely helpful, friendly and took her time carefully explaining the rental agreement and payment procedures. I appreciated her patience. Great customer service!
Jennifer is by far one of the most personable and helpful attendants I've ever had the pleasure of meeting. The storage units themselves are pretty standard; great prices but I honestly got my second unit just because of her.
property manager was friendly, helpful and courteous.
First off and foremost. I would just like to thank, (once again :), the exceptional customer service I received from the folks at the Public Storage location on 24th st W. In Tacoma WA. Lyndsey at the front desk was extremely knowledgeable, polite and sincere when dealing with my rental application and membership. My being in need of a unit that very moment, she promptly explained the entire process, regarding rules, regulations and requirements and had me set up with a unit within a few minutes. At a time in our nations unprecedented perils, we forget that many are still struggling with hardships they have never faced before and that many of us take for granted. To many of our neighbors, family and friends,a small gesture of kindness and sincerity can go along ways. It's people like Lyndsey who will help our nation to heal and by example of true humanism, pave the way to our nations prominent future. Thanks again
The rental process was very easy and efficient online, and within minutes I had arranged my storage unit and could begin placing items inside. The on-site manager Jennifer was very helpful and professional. My needs have been sufficiently met, with minimum worry or difficulty.
Jennifer was extremely helpful and courteous . She made the whole process simple and quick!!
Jennifer was great! Really helpful, as I hadn’t locked my lock correctly, she had checked my unit and added another lock until I had returned to my unit. Definitely would recommend. Onsite 24 hour management is a great plus!
Love renting here, Shauni was more than helpful when it came to shopping around for other units. Everyone here is beyond helpful and friendly!
Jennifer is the best,she help me find the cheapest one.thank you ❤
Very easy online process! I had my gate code and unit # the day of my move, the contract and information was waiting for me at my unit, and I was good to go! My location is very clean and well kept and the staff is extremely helpful and efficient. I would recommend this Public Storage to my friends and family.
Jennifer was a great help! Swift transaction with great conversation. Property # 24213
I needed storage space, because we had to move during this crazy pandemic. I went online and found Public Storage and "locked" in a great rate. Jennifer called me a few days before my booking date and I was interested in checking it out prior and she was happy to assist. I was sold because of Jennifer's friendly demeanor and assistance. One less thing for me to worry about. A few days later I went to take some items ( 2nd time) and was having trouble with the locking mechanism. Jennifer showed me what I needed to do and again was very friendly and helpful. She even turn on the flood lights as it was dark by my unit. Thank you Jennifer, businesses need more people like you!
I was trying to get a unit at another location, and they didn’t have what I was looking for. So I came to this location. Jennifer was a very kind lady that was very helpful. This facility is extremely COVID-19 friendly! They wear masks, and have a glass in the room to protect themselves and the customers, and they also only let one person in at a time. They put your welcome packet and lock in the units and everything is extremely smooth. Thank you Jennifer for your help, and service.
Jennifer was very helpful when I visited. She even contacted me to guide me through the reservation process so I would get the date I wanted.
Poor management and over priced rent!
Jennifer, the manager, is competent, patient, considerate, and thorough. Location is convenient. Renters have personal gate codes and there are security cameras.
Didn't have a reservation, but needed to rent a storage facility quickly. Jennifer was great! Walked me through the process, helped me find the appropriate size and price. She was professional, friendly, and knowledgeable. A great experience@
Jaime was kind, professional, and had great customer service. Was an overall positive experience
Jennifer helped us and gave us a better deal on our storage rental. They were out of the reservation I had reserved but she found us a storage rental that suited us better than what I reserved. So thankful to have saved money and time with Jennifer’s help! Thank you so much for your customer service!
Jennifer was awesome. Quick and easy process. Reserved online and got the keys to my unit within 10 mins of arriving. Really good pricing
It was an easy step on getting a storage that I needed. The manager on site Jennifer was very helpful and very knowledgeable of her job.
Very bad place to keep your stuff stored at, they have rats and there insurance is ridiculous, I paid $200 for a 10x15 and all my stuff got ruined and none got refunded back, don't get a storage here at all stay away from Public Storage. I added a few pictures so everyone can see that the doors don't even close all the way down, all your stuff will get wet and dusty and eaten by rats.
Jennifer was very knowledgeable and made sure I had the right size space. I will tell my friends about this location and ask for Jennifer
Professional and courteous
Im in there right now an well im enjoying the facts theres space if you need it and well everything is calm around there and reasonable on there prices friendly staff.
Jennifer was so great! Practiced social distancing and was extremely helpful. In the end I got the storage, would recommend
When I went to get my storage Jamie was very helpful unfortunately , the gate was broken so I couldn’t move in that day . However she forward me to the other location on Mildred. Where the worker there was trying to charge me more and add on all these fees that I already covered with Jamie and she said I didn’t have to accept those charges If I had my own with proof . So I decided not to go with that location plus she told me it was going to take about 45 mins to get all signed up and ready I didn’t have that much time . So the next day I went with back to Jamie and she took care of everything very fast . She was extremely nice and helpful .
So my experience wasn't the best due to the amount of angry people ahead of me that day, alot of issues on property and just overall difficult. I was very frustrated but the woman working the front desk was very helpful and knowledgeable. Helped me get right lock and a decent unit. She helped me navigate through and also was very informative about any question i asked. Only reason your getting a 4/5 instead of a 2/5 is because of Kierstin. I hope all the issue's on site get fixed soon. Truly like using public storage.
I would give this facility zero stars if I could. THEY HAVE RODENTS!!!! And they won't do ANYTHING about the thousands of dollars of property that is now damaged. Kristin said, "Well you did rent at your own risk!" Yes to have my stuff protected. You're not even trying to prevent rodents! I have the maximum insurance and guess what.... they only cover up to $250 of damage WITH receipts. I will be moving out this weekend because it's the soonest I can! AVOID THIS PLACE!!!!
Thanks for the awesome customer service! Kierstin was very helpful with all my questions and concerns!
Kierstin was very helpful and able to answer all my questions I had, phanominal customer service . Will be going to Public Storage again this place is awesome!!
Very helpful staff.
Kiersten was very helpful and promptly. She knew the answer to every question I had.
Monica was great in assessing my storage needs and was very friendly and professional.
This place is great. I was super stressed about the moving process me and my wife have been dealing with that I was overwhelmed coming in today with the moving truck but the lady behind the counter was very chipper and helpful that I was able to relax a little. Thank you for making it easier durning the holidays to move to a new home! Kierstin was very helpful!
Friendly service but will never rent here again because if you move out early you still have to pay the full months rent such a RIP off
Just had an excellent experience selecting and renting a storage unit. Kash was extremely helpful, very informative and made the process a breeze. I have no problem recommending this facility
Kash is awesome!!! We rented a storage unit back in June and she helped us check in and explained all the paperwork we had to sign so that we understood it.took us to look at our storage unit to make sure it wasn't damaged. We only had it for a few months before we bought our house and when we went to go check out of it on October 27th she was sad to see us leave but was very friendly and helped us quickly and easily with our check out..I have not dealt with anyone else at this facility but Kash is great..keep up the great customer service!!
I reserved my unit online, and upon check in realized that the size I reserved was not nearly big enough. Kash was very helpful and prompt in renting me a unit that fit my belongings and price range. She facilitated my move in very well and made it a quick painless process. Will definitely recommend this location.
They are friendly
Kash was wonderful! Fast, friendly and knew exactly what I needed! Highly recommend
Very informative and helpful. Both girls behind the counter were smiley and respectful. Thank you Kash & Kerstin!
Huge rat infestation, the district manager won’t take care of the problem and the entire contents of my house that was stored here was destroyed. However, the property manager, Cash is very kind and patient. It’s too bad the district manager dealt with this problem so poorly. I paid for storage for my items to be ruined and the $250 insurance (with $100 deductible) for vermin is a joke.
Thanks Teresa, WOW! it felt like We’ve been lifelong friends. Best customer service, TOP NOTCH all the way.... you made my day. What a great experience! 👍😀
Kash is absolutely amazing!!!! Great customer service, very friendly, answered all our questions and showed us over six units until we found one we liked best. We’re happy with our experience.
I was very happy with each interaction I had with Kash at this location. We have been renting storage for several years now, and Kash has been the most helpful of all the attendants with which we've worked. The last time I was there was a crazy day with several big moving trucks all wanting access at the same time. People were trying to come and go at the same time, and Kash took it all in stride and was friendly and helpful to everyone. It's these kinds of interactions that earn a business repeat customers. Thank you, Kash. (Arta Childears)
I had a wonderful experience at this public storage. Kash was helpful, friendly and explained everything I need to know. I signed up and was in and out with in 15 minutes. Great job Kash, thank you for your help.
Kash the General Manager is amazing at what she does and is wonderful to do business with.
Great experience Kash is very helpful and efficient. I would definitely recommend this place to anyone.
Kash was extremely professional and helpful in securing an RV space for me. PUBLIC STORAGE obviously goes to great lengths to hire friendly and accommodating people. Both Theresa in Gig Harbor and Kash at the 24th St W facility helped me tremendously
Kash is awesome. Great customer service and made it a very smooth process.
I have changed my review from 3 years ago when Alex and Becky worked here which was 5 star service. I've had 2 units at this location for nearly 4 years. My light was out nearly 6 months in my hallway. Put in several requests in person, over the phone, online website and contacted the district manager Rich Clark twice. No resolve and couldn't move out do to poor lighting. They didn't hesitate to contact me when I was late do to illness and hospitalizations on a weekly basis, but couldn't fix a damn thing. They sold my unit contents after being a month and a half behind. Interestingly enough had they just did there jobs I would have moved out months ago.
Getting storage should be easy, and thanks to David it was! Straight forward and with excellent customer service, even though he doesn't normally work at this location. Absolutely glad to go through Public Storage, oh and I was a half hour early and still got great service!
Kash was extremely helpful and knowledgeable. She was also very service-oriented and super-nice.
Kash and Ann were so helpful today. I was having a very stressful day and having them be so upbeat and helpful really helped it go smooth.
Do these units have an outlet?
I love this place Kash made me feel like family Chris was really wonderful. They worked with me and got me the perfect space. I will definitely use Public Storage again because of the professional and friendly service they provide
I give 4.5 stars because the walls are wood, I would prefer the metal shed type. That's how good the customer service is. Kash was so easy to deal with, I just gave her my debit card.
We are so glad we chose this storage facility! Kash is an amazing manager and she takes time with each customer to make sure they have the right unit for their needs and then explains the paperwork very clearly. The facility is clean, well lit, and we feel safe when we're there by ourselves. We've never had any billing issues and Public Storage's online interface is very user friendly.
Kash is a lovely young lady she knows what she's doing and we're very happy that we came here.
My storage aisle had no light. I asked to fix it three times but never done it. I had eventually to move out because I only go there during nights. I talked to the manager and people in the office and they always direct me to the owner. I believe his name is Mark. I clalled three time and left a voice mail but never got back to me. Poor communication and customer service. I never had such a terrible customer service like this before. I'm also going to review them and report them to the BBB bureau
Kash has been very helpful with excellent customer service skills. I have been there repeatedly to get materials for a big move. Staff have been consistently helpful. Store has been clean and well stocked.
Great service! Kash was so nice to work with!
After contacting 15 storage places this was by far the nicest place we contacted! We went with them for that reason, Kash was fabulous in helping us get set up and very thorough.
Thanks Kash for your help today will definitely recommend
Kash is the best part of the public storage experience. She listens to your concerns, answers all the questions with great patience, walks you though the process. The facility is clean and organized, easy access. But Kash makes it all the best with her excellent customer service!
Fantastic customer service.
If you're looking for THE best storage experience, hit up this facility -- even if it's a bit out of your way. Why? Customer service is off the charts excellent; facility is clean and well-maintained; rates are more than reasonable. Frankly, if I needed top-drawer employees, I'd hire Wendy and Kash away from this company -- they're just that good. Hope the bosses know and appreciate the gems they have working for them.
Kash and Wendy we're very helpful and excellent customer service. I would recommend this storage location. Very nice people
Rude and bad service
Kash, was great for us. Very friendly and helpful. Got what we needed done, quick and easy.
Kashi is the greatest. Watched her service the customer ahead of me and I was impressed then.... She serviced me and I'm even more impressed! Phenomenal customer service!!
Great customer service from Kash and Emily. Very clean and secure location. Highly recommend. Aleks and Emily were excellent! They were informative and well prepared to help me store my little camper/trailer at their site. I would recommend working with them for any of your storage needs.
Wendy Rocked it! Very helpful. Helped us figure out what we needed.
kash was absolutely amazing!!!! she explained everything I needed to know & then some! she was very attentive & answered all the questions I had!
Wendy and Dee are the best I take to Dee 1st.and she was so helpful to me and I was so damn rude to her but she still help me and help me get my space by pass me on to Wendy what a wonderful person she walk with me to show the space and made me feel like I was at home
Very friendly,super helpful.
2/2/19- Public Storage raised my rent by 18$ without telling me and when I moved I asked if rent goes up at the end of the year and I was told no what my rate is upon move in is always my rate I shouldn't have to pay 95$ for a small 5x10 10/3/18 -Kash is the best property manager Public Storage could ask for. She was able to fit me in, in her last hour of work and walk the property to find me the storage unit that works best for me. Shes very nice and helpfull. She may not be rich in cash(she should be) but Kash is rich in charisma. I hope all Public Storage managers are like Kash.
We were fortunate enough to get Kash as the person who checked us in today. She was awesome! More often than not when you go to get a storage unit you can tell the person who works there is miserable and doesn't have much human contact. But Kash made it a surprisingly fun transaction. We were laughing and chatting and having a good ol' time and the 30 minutes it took to complete the entire transaction ended up going by really quickly. Her customer service was excellent to the point that I would rent from this location again even if it were father away to do so in the future. Thanks Kash for making our morning more pleasant! :)
Extremely high priced- and they raise rates frequently!
I just got my unit and I already think Kash is wonderful. She was very welcoming and informative about anything I had questions about. It's amazing to actually want to come into the storage unit just to be able to see someone so welcoming with all the dreary going on right now.
Very excellent service
The service I received from Kash was very helpfully. She explained everything to me and answered any question with the upmost confidence. I would definitely recommend this location to anyone needing easy storage.
Wow!!!! Ametria and kash Really Help me out ....They gave me the best rates And Supplied all my needs even going beyond there duties tobsearch and gine me the most pleasant expireince possible when i eas tired andfrustrated and really looking for someone that cared... Kash was working with me first Hand and I cannot thank her enough for the delightful experience in helping me making me feel like I was her family in conversation and in buisness.. Thank you Both for the. Wonderful Experience God Bless You All🌿💜🌿😊
Kash was amazing today, she made our move in so easy and she helped us get the best option for our storage needs. Coming out of state it was a blessing to find this location and be able to have her help us out.
I needed a place to store my families house hold goods upon separation from military service. The staff at this Public Storage went above and beyond to ensure everything was taken care of, and our move from Hawaii was going to be smooth. From loading up the unit, to finally, our move-out, Kash and other members of the Public Storage staff were extremely helpful in making our storage needs easy to manage. The rates were excellent for the 10x10 we needed, and the online account management tools were very user friendly.
Kash was awesome and so nice! Had a great experience.
Kash has amazing customer service skills. She goes out of her way to helpful.
Kash was so nice and helpful!
I like the experience that I got when I went to your storage unit Wendy was very very helpful very much appreciated!
I am giving 5 stars is because of Wendy for going out of her way to make sure I was able to get my stuff amd she was extra friendly. Kash was very nice, I just didn't hear her say anything about me oaying 3 days later. They are very nice and the type of people you like dealing with because you know every thing when you finish talking to them, because I'm sure Ksah was just very busy that day. They lifted a whole lot of stress from me. The property is well kept and the units are clean and well lit with lights in the unit and halls. I didn't know about the reviews until Wendy gave me a card and said could I do a review because the company likes to know how we are doimg and how we treat the customers. Bery good ides
Kash was extremely helpful and made sure we had the right size unit for what we needed. She was very friendly and has excellent customer service.
Dee and kash were way cool..and beautifully helpful
Very well kept facility. Knowledgeable staff. Reliable place to store.
Kash is the new manager and she is beyond helpful. She is great to work with and because of Kash, I continue using Public Storage. She is awesome!
Wendy was very helpful and friendly. Very convenient location. I only wish the units were climate controlled. Other than that, great value for the location and unit sizes.
Kash did a wonderful job taking care of my storage needs! Great job!!
Love dealing with Kash. She is very friendly, ,knowledgeable, and quick to offer a tip if she thinks it will be helpful. Property is well maintained and secure. Thanks you guys! The Romes.
Good price and location.
A very speedy experience with great customer service Rhea was most helpful for all my needs.
Kash was very friendly and very helpful. Will recommend this location to friends and family.
Kash was very helpful and friendly.
Kash was very pleasant and helpful last week when I rented my storage space last week.
Kash was excellent, helped out with what I needed! I’d definitely refer this location to anyone.
Used for a year. Never had any problems. Everything stayed dry. No pests of any kind that I noticed. Everybody was usually helpful. When I checked out yesterday I had the pleasure of being served by Savannah. At least that's what her name tag said. She was very helpful and kind. Not to mention dead sexy😍 Would be 5 Stars if they had some type of on-site lock removal service or at least a spare key for the locks that they sell. Seems like a pretty Common Sense move. Can't believe a corporation this large slipping on that kind of Instant Cash opportunity. It's pretty frustrating that they don't and it definitely makes you think about using a storage company that does instead, in the future. I know I probably will😢
I moved into a storage unit today. Kash was helpful, friendly, fast, and knowledgeable. Thank you for easy moving process.
Just moved into a storage unit here in Tacoma. Cash was the person who helped guide me through the process and moving in. She is AWESOME!!! She was extremely helpful. Cash helped me get the lowest price possible which was great. I would definitely recommend her and this location!
Kash was a pleasure to work with and explained the every thing from top to bottom. Her customer service was amazing!
This is my second time renting from a Public Storage location. The staff has always been very friendly and helpful. Recently, I was with them for a few months during a move. Ameitra was Awesome! When I moved out, they didn't catch it in time so I was charged for another month. When I called they said not to worry they were already on It! They got everything taken care of and the charge removed. I would give 5 stars but I hate I have to pay a "file fee" Every time I rent from them.
Ameitra was super helpful and nice in getting us situated after our 14 hour uhaul move. She was flexible and made sure the units we looked at were already cleaned and ready to go. We were in and out in an hour and we're happy with the price we got for a bigger unit. Great place, great customer service
Staff is super friendly, really efficient, and knows what they're doing. Offered a ton of helpful suggestions about the process and made sure that I was comfortable with everything to do with the policies before they'd go to the next step. The place is really clean and the property looks well maintained. As far as this particular site goes and their staff, you honestly couldn't do any better than what they do here. Any issues I may have are solely to do with the corporate policy and I'm not going to ding the site because of corporate policies.
Ameitra was very helpful. Thank u so much
My storage got broken into and this place did absolutely nothing to help me!! If I could give less than one star I would.
This storage facility is very clean and maintained, and everything appeared to be secure and in good working order. Heather was super friendly, positive, and gave very professional customer service. She walked me through the whole contract clearly, showed me the unit, explained how everything works. She even helped me with an unrelated phone app I was having issues with. Amazing! Signing up for my storage unit today was most pleasant experience I've ever had at a storage place.
This was my first time having to deal with getting a storage on my own, Brian was so awesome. Let me know what would be best and more cost efficient for me, based off what I told him. Walked me through everything but in such a non-overwhelming way. He made this extremely easy on me! Thanks so much Brian!!!
Ameitra was so nice and accommodating to me and helped me get all of my storage needs! She was kind enough to remember me from a different location last year and helped me by giving me tips for my specific accommodation. Great unit and great service
Ameitra Was very kind and helpful with everything .Got a good person working for you Public storage . Thanks again
The lady that checked us in was very helpful and knowledgeable about what we would need. She was very sweet and did not walk at a fast pace being that I was disabled.
Awesome staff, super nice and very knowledgeable :)
Today, Ametria proved to be an angel helping me to get my payment in, and made sure that all is well! THANK YOU! All the staff there need to get raises! Heather has saved my bacon BIG TIME! Other businesses need to learn this type of customer service!
Heather and Ametria were very helpful was here the last minute in Saturday to do a transfer and they stayed here to help me. They are very amazing and I recommend this place to everyone! / and I think they deserve promotions and pay raises
Reserved a unit online. Received reminder phone calls & emails of schedule time to confirm rental. Asst. Office Mgr. Heather helped me when I arrived, showed me the unit I chose and went over everything clearly and completely. Very pleasant to talk to and very people oriented. Great experience
I stopped by after work and ameitra was very helpful and also brian was as well very pleased.
Kinda high but you can find SME cheap on and get space like expensive one
Heather was nice and helpful
Great place. Ameita was very friendly and helpful. Made getting the storage unit fast and easy. place looked clean and well maintained. Definitely a great place.
Ameitra was awesome and very helpful and friendly
Heather was amazing! She was efficient, knowledgeable, and very kind. She ensured that I received the best deal possible. Public storage has a real gem on their team. Although I shopped around, it was her customer service and expertise that made me choose this location. Thanks Heather!
Ameitra made the rental process easy and was thorough with answering my questions. I am happy with my storage choice.
Heather G. Was a great person to deal with. Great Customer Service!!! Very helpful!!! Went over details with my transfer made it easy for me.
Ameitra is very friendly and super helpful!
Had no issues storing my items here great price friendly people and the units are not dirty or out of shape
Absolutely amazing service, great prices, and helpful staff Ameitra was a total sweetheart, she really cares about her customers!
we have had nothing but excellent and courteous service at public storage property 24213 ty so much Ameita, Emily, and Heather
A pleasant and satisfactory experience with gracious employee Ameitra guiding us expertly through the terms of the rental contract. She listened to our needs and we felt very satisfied.
The retail manager was very helpful and knowledgable of her job. Even though I couldn't decide on which size storage to get she didn't mind showing me until I found the right size for me. She is down to earth and I would be glad to past the word around to get more customers for public storage in Tacoma/fiercest area
Mice and rats in units. Also they do not notify you when this is a known issue!
I leave honest reviews. They help everyone. This is revised, as it reflects a truer image of Public Storage rather than what I saw the first day. Arriving at nearly 3pm, I was greeted by Amrieta, which btw is cool AF. In fact this review is FOR her. She actually stayed at the facility after her shift, just so that I could bring over some totes that needed to be vacated ASAP from the ex. I was maybe 3-5 minutes late, which is n.b.d. but she did just meet me that day, had zero stake in staying and helping me, and she still had a great attitude about everything !! I'm not saying she'd do that for everyone every time, but what I am saying.. . she has a heart. Bring your own "circle style" type keyed lock. Public Storage @$20 or Walmart @$11.00
Stopped by this location with a few questions, and the lovely lady there was very helpful and answered my questions..im sure she said her name was ,Ameitra..4 stars +1..
This place has very nice staff willing to explain everything to you. And good security
Emily and Alex were very friendly, great service, very satisfied.
Alex and Emily helped me with all I needed! Favorite location!!!
Alex and Ameitra are wonderful over at the Public Storage on Fircrest. They are both very Professioanal and amazing to work with. They toke care of my situation with moving and storing my stuff for a month or two in no time.
Aleks and Emily really helped me out! You guys rock!
Aleks and Emily were awesome
Aleks was absolutely amazing during our transition back to Washington. Moving is so stressful and she made it a piece of cake once we got here! Her customer service was by far the best I've seen in a long time! We are using Public Storage Fircrest for the second time this year because of how awesome she was to work with! Highly recommend calling them if you need storage! Thanks Aleks!
Ameitra was very friendly and helpful to my son and I she has a great personality that makes you feel at ease when your having a stressful day she is a wonderful addition to the Public Storage family I wish her all the best
Aleks was really great to work with. Very informative and quick process. Looking forward to working with her as property manager moving forward.
I never do reviews but I had to this time. The employee I dealt with was amazing! Super friendly, very thorough and even recommended a new place to eat as I am new to the area! Her name was Aleks . I'll definately recommend this storage unit! And it's also in a very central place and super clean! Thanks again! And keep doing what you're doing! 👌🏼
Emily and Aleks have always been friendly and helpful. Thanks girlies! You deserve a raise :)
Aleks was so very helpful! She was getting ready to close and took her time to talk to me about ratings and gave me so much information. She really knows what's she's talking about. I've visited others PS's and this one is by far best customer service!
Very friendly staff including Caitlin!! Clean unit, ready to go for me when I got here for appointment time. Full explanation of costs and access. Good prices on packing supplies.
Alex's and Ameitra were thorough, clear and easy to work with setting up storage !
I had good experience renting a unit for a friend of mine who wanted to rent a unit near his house. Isabel worked quickly to complete paperwork and get the unit ready during that same afternoon. Overall they make it easy process.
Thank you isabel! Good sales good services
Excellent Service, ALEKS is an awesome individual to deal with.
Aleks and Dee were fantastic! I had called all over Puget sound looking for a unit for mom's shipment, and a location that could take a big rig. Dee and Aleks worked with me for several weeks, committed to helping us out. They promptly returned calls, tried scenario after scenario, and were able to come up with a solution that worked for us and the moving company. I am so grateful for there superior customer service and personable approach -- and not leaving us in he lurch. Not like those guys...!
Never done any storage and when I came in Isabel helped me and explained everything in detail so I could understand how it all works. Great service, even better people
Awesome and helpful people. Thank you!
Alex & Dee were very professional and helpful. Would highly recommend.
I always love coming here! Always a great experience & friendly people :) and it's right down the street from my house! :)
This is my first time having a storage unit and Aleks made it so simple. She helped me choose the best unit for my needs and made the process very quick and easy. I'll definitely use this facility for all my storage needs and will recommend it to anyone I know that is in need of this kind of service!
Isabel was awesome! Helped me with all my needs and concerns at public storage.
Super fast and easy up front service with Aleks and Amy. Very happy with my unit too! Great location and pricing.
Quick and easy with aleks. Great customer service. I was stressing and she made this process so easy for me. Thank you aleks.
I had a very positive experience with this Public Storage location. Aleks, the property manager, was very helpful in setting us up with a unit for our college age son. She kept me informed from start to finish, with when exactly to rent a unit before they were all gone to closing out the unit at the end of the school year. Great job! We'll be using you again!!
Aleks was extremely knowledgeable in helping us plan for a long distance move. On arrival, Emily was friendly and professional as she helped us select a unit, obtain supplies, and complete paperwork. We could not have asked for a better facility for our storage needs!!
Becky was awesome today! Helped set me up in a storage unit I really needed. Thanks for the excellent service!
Great customer service and staff. I have dealt with everyone at this location. Carolina (I believe is the manager) and Samantha M. are two that have exemplified great customer service, but everyone there is friendly and helpful! I rented a storage unit after moving my mom about three months ago. They made the rental so easy. My mom, when she initially rented her unit, told me how great the staff was at this location. I've even talked to other "renters" that have been there when I was, and they've been friendly, too. This location much attract the nicest people! ;) I am currently using a 5 x 10 unit, after moving my mom's belongings from a smaller 5 x 5. The larger one is more accommodating, as I am still shipping boxes of goods to my mom in another state. The location of the PS was perfect, as my mom lived just a mile and a half away, which made moving and storing her things very convenient. The post office is close, also, making shipping so much easier. The property is well maintained and is as welcoming as such a place can be, the units are easy to find and get in and out of. I feel confident that my belongings are safe and secure with the gate system that is in place. The hours of operation are more than acceptable. I wish the office was open a bit longer, but I understand that it is a business, and the employees have lives and homes to go to each day, too! The cost of renting the units was reasonable, but the move-in special was very good and kept the overall cost down. When my mom was looking for storage units back in the spring, I helped her shop around, and PS in general, and this location in particular, had the best prices and move-in specials compared to their self-storage industry competition in the area. I am intending to have all my mom's things out by the end of September, but I would definitely use this location again, and highly recommend it. ***UPDATE*** I was in this unit until early July, 2016, not last September as I had planned, but everything continued to go well. The rate for my unit went up a little in July, but that was fine since I finally got my mother's belongings shipped to her. I appreciated the friendly and helpful customer service of Emily and Aleks, as well. I will continue to recommend this Public Storage to anyone who needs a clean, safe, convenient, and well staffed self-storage location. Thank you, again!
Rented a Unit from this location and was checked in by Becky. She was not only great at explaining the property and instructions but also gave me great suggestions for getting the most out of my storage unit.
Who knew you could receive such great customer service at a storage facility? Aleks, the property manager, treated us with the utmost respect and kindness throughout the process of renting a unit. Not only did she walk through our lease agreement with complete clarity and transparency, she also gave us the updated $1/first month deal that went into effect after we had reserved the unit online. I can't yet speak to the full rental experience, but if it is anything like our experience so far, I don't think we'll have any complaints.
Becky was absolutely Amazing!! SUCH A GREAT HELP!
Aleks and Emily were helpful and friendly. They got me a smaller, cheaper unit then what I thought I needed
Becky was fantastic to work with in getting the storage unit that fit our needs. Thank you!
Becky and Valencia were great and super helpful in setting up a storage unit! Edit: Changing this to a 3 star review. This Public Storage location was great and we had no trouble while renting a unit there. Easy access and the employees were always happy and helpful. I would gladly rate them highly for that. However, my initial 5 star review (and I believe many of the reviews here) was solicited: Becky and Valencia, on the first day after signing paperwork, told us that their manager needed 5 star reviews, especially to mention them by name. I don't agree with that, because it doesn't paint an accurate representation of a business.
Came in early May to rent a storage unit for the first time and Aleks (the MOD) was there in the office to greet me. She had impeccable customer service and helped make a chore that had been a burden to me, completely painless and easy. She was professional, helpful and most importantly very pleasant. I highly recommend this place to store your belongings, especially if Aleks is working. She deserves the 5 stars I'm giving as my rating. D. McClain
Becky was a great help for us today
Aleks and Becky were always super friendly and helpful. I highly recommend that if u need a storage unit that u come check this place out. :-)
Aleks has a beautiful smile and a warming personality.
Liz is the bomb, v helpful
Aleks was amazing with the way she treated me, as well as customers that called and walked in, while assisting me. She obviously loves her job because she explained everything in the blink of an eye, kept a smile on her face and was so sweet and genuine. This is my first time using a storage facility and it was so simple thanks to Aleks.
The staff at the storage unit are fantastic! they are both friendly, helpful and professional. I got behind in my unit rent due to a medical situation and Aleks worked with me so that I could get caught up. I will be recommending this location to many!
Emily is awesome and very helpful and offered excellent customer service !
Thank you Becky for being so helpful today. Tim Clemensen
best service in and out of hereee
Great job. Very quick as I was on a time pinch. Great customer service. Name was ALEKS
Dee was very helpful and friendly and got me set up for and appointment with Aleks. Aleks showed me a couple units and helped me pick the best one.
Becky and Emily were super helpful. Easy experience. Highly recommended.
Aleks was a great help with my storage needs. All of my questions were answered and she got me in and out with no fuss.
Absolutely loved my experience at this location. Very easy and simple , didn't take much time. Both aleks and Emily went above and beyond to make sure I was satisfied with my experience. Just wanna say thank you again and will continue to be customer anytime I'm in need!
Just rented a 5x10 from Becky, fast and friendly service with a smile. Thanks! John
Becky was great!!!!! So helpful!
Becky was quick and very efficient.
Thee best customer service I've ever had, positive vibe. Aleks was was awesome, Becky presentation was awesome.
Great service friendly rep
Becky was so helpful, answering all my questions and concerns. Reserving online was easy, and made the whole process so quick! Would highly recommend to friends.
My dad has a unit over with Dee at the Mildred location but I came into the Fircrest location to pay the bill and Aleks was very friendly and informative on the status of our account.
Timely and pleasant! Thanks Aleks!
By far my FAVORITE location! The first girl who helped me, Alex, was so nice and I left feeling totally confident about keeping my stuff at Public Storage. Everything was super clean, which is a huge plus. The other girl Emily is also great; super helpful and very informative!! A++
Aleks was so warm and friendly made my public storage experience quick and planless five stars
Quick an easy with aleks an becky!
Good utilities. Good price. Good customer service.
Emily was extremely helpful. My rental was quick and she answered all my questions and the location is very clean and secure.
My service by Becky was excellent. Both ladies are very customer service tuned. Quick and informative.
This is the first storage I came to and was satisfied with my service. Aleks is an amazing individual and kept a smile on her face. I will definitely come back! Thank you!
Aleks helped me get into a storage unit that fit my every need the very same day I came in. I never felt pressured to pay for something I didn't need, and Aleks always made it about what fit my budget, instead of trying to get the most money out of me. I would never store anywhere else. Thank you Aleks for making public storage great!
I store at Dee's property, but I always go in to Fiercest to pay the bill because it's closer to my house. I love going in there because whenever I go in there Aleks is always there to help and always has a smile on her face! She's a great employee and always makes me feel welcomed & appreciated when I go in! You need more employees like her!
This Location is awesome! Aleks is great was great keeping me updated on my unit, and Emily was also great with helping me find the perfect unit and signing me up quickly! Easily the public storage in the area!!!!
Ray and Alex did a great job this afternoon helping ne out!!!!!😀😀
Aleks public storage was quick and easy, very good service
Aleks was very friendly and took the time to explain everything. She was very knowledgeable of her job. We were very happy the way she made our sign-up enjoyable. Everything moved along smoothly.
Fast and friendly. Ask for Andriea she will take care of you
I absolutely love this public storage! Everyone is so nice. I really love Aleks and Emily! I had once forgot to lock my storage unit back. They notified me immediately, they're always helpful and have great customer service!
Scott did an excellent job.
Lorena, was so quick and helpful. ..She actually came and helped us fit our couch into the unit..How great service is that. Thank you.
Ray was friendly and efficient. I was in and out in 10 mins. i also saved about $50 by reserving my unit online.
Lorena was very helpful. Great place 5 stars
My girls Samantha & Carolina are FABULOUS!!!! They are always welcoming when I come in to pay my bill and always willing to go the extra mile to answer any questions I might have. I have witnessed them walking the units checking for hazards and things of that nature so the safekeeping of my belongings are not in question where I am concerned. As long as they are employed by this company I will gladly remain a customer. Thank you
Samantha and Caroline were amazing representatives of Public Storage today. They made it very easy to pick up some packing boxes for our endless amount holiday items. Thank you so much!
Carolina and Sam are rock stars. Very helpful when we needed to downsize our storage space. They're very good to talk to you on the phone. They are awesome.
My experience was great Carolina was so sweet and beyond helpful! Thank you sweet Carolina
My experience with this Public Storage has been very pleasant. Carolina, one of the employees has wonderful customer service skills. Carolina has helped us tremendously and we are so truly grateful. Thank you so very, very much!!!
Rebecca is AMAZING!!! Always kind and courteous, and takes care of any issues I've had!
Smooth move! Seriously though, Samantha (in the office) was incredible today when I arrived to start moving into my new unit. She explained everything clearly, made some good suggestions on packing products I might like, but didn't pressure me into anything I didn't want or need. The entire process was great. I saved a bunch of money on my monthly rent rate by reserving my unit online, so that's my tip for prospective customers!
Carolina has been very helpful she is always cheerful and knows what is going on at all times
samara and Carolina did real good at helping me switch to a bigger unit thank you you 2
Carolina and Samantha were bomb and im happy. Great place.
I needed boxes at the last minute and Samantha was great!
Love Samantha she is my favorite storage person
Carolina was awesome and extremely helpful
Went with my dad to rent a unit and the move in process with Samantha went smoothly and the property looks safe and secure!
Samantha and Carolina were great. They came up with several options for me about my box purchase. They not only saved me money but they carried the boxes out to my car. Upbeat and professional.
Great service always having smiling facees pleasure doing business carolina, samantha have a great day
Samantha :-) was a gem to work with and had very knowledgeable advice. Thank you for the wonderful experience.
This property is neat and clean and very easy use. Carolina and Lorena have always been exceptional to deal with. About a month ago or a bit more, I asked to downsize to a 5X5 unit from my 5X10 unit. They had none available at that time. I left my name and phone number and Carolina called me when one was available. So yesterday, after some back and forth between units, Carolina and I decided that with proper arrangement of my stuff, it would indeed fit into the smaller unit. Therefore I changed spaces. I have had the opportunity to move to a Public Storage facility much closer to where I live, but I will stay at this property because of the very nice people and the great service. Robin Russell
They were awesome worked with me when i was late coming in and changed the unit at the last minute
Carolina was excellent! Such professionalism and courtesy, these guys have earned a lifetime customer.
Carolina WAS great. Very friendly.
Carolina was absolutely amazing! Clean facility! Happy cheery ready to help staff! Highly recommend this facilty!
Carolina was very helpful!!
The people are nice, but your rates are terrible every time I'm turn around there is a rate increase!! As soon as I can I moving else where. Thanks
I just moved to Tacoma and needed a place to store my things and fast. Carolina helped me out so much. She confirmed to make sure it was large enough for my stuff and answered all of my questions and gave me tips on how to pack next time to make the move a lot easier. She even helped me out for looking for a place to stay and told me of places to visit. She was a great help to me and very friendly. It made the experience much better and smoother. Great environment, great employees. I'd definitely come back if I have to later on.
Carolina has been great to work with every time I come in, clean and well taken care of property.
I received help from Rachael at this location and she was amazing. She was super friendly and very helpful. She explained everything very clearly. Thank you very much Rachael.
Carolina is great! Always provides excellent service. After needing to move out of 2 storage units at another facility, Carolina informed us about a larger unit literally right next the smaller one. That saved us $300 per month and allowed us to stay with public storage. Thanks Carolina!
Carolina was awesome! The leasing process took a bit longer than it normally would, but she had such a positive attitude and was pleasant through the whole encounter (: Overall, the process was very simple and straightforward. Thoroughly pleased with my decision to use Public Storage.
Carolina is an amazing property manager! Easy to connect with. Great job showing the units and explaining how things work. the property is...OK. But Carolina is what sold me on this place!
Carolina was very helpful. Revommend to anyonu for sure.
Amazing job thanks lorena for the quik service and help
super easy. super friendly. thanks Ray for the great service.
Carolina and rich are awesome people you will be treated well
Great crew! very helpful!
Andrea is a very nice and helpful person
I am in the process of moving and needed assistance at the University place facility where I have a storage locker. The desk person that day was Brenda, and she was very helpful and went out of her way to be sure that I had all assistance needed. Thanks again for making my move that day a little bit easier.
It's easy to recommend the 24th st sitebecause the ladies walked me through everything & answered all my pesky questions - and they were so nice about it. The other positive reviews are spot on. Good customer service for sure. Clean overall site, bathroom, and storage spaces. Thumbs up !!!
I get exceptional service from everyone at this public storage. Carolina is my favorite rep, tho. Pleasant personality, very helpful!
Carolina was very informative and helpful. Excellent service!!!
Carolina was very helpful, professionally and personally. You can tell she loves sincerely helping people. Thanks Carolina. M. McCrady
Our experience at Public Storage has been great. They have great move in deals, and Carolina was super helpful in finding a space that worked for us. The facility is very secure, clean, and accessible. We're happy we found such a great place to store our things!
Excellent Service!! Carolina was not only super friendly, but she was also was very knowledgeable and helped me save money over my previous storage place!
You can't beat the service at this location, the young lady (Carolina) at the front counter always greets you with a smile.
I have to say that I have been very please with all the aspects of dealing with this company. Public Storage is a very large company, with many locations and many employees, however, I have had a seamless experience in my dealings with Public Storage. I was late with my payment and was very worried that my storage locker would be put up for auction (I've watched to many TLC Channel shows), but the on site manager of my location was very understanding and helped me to get my account up to date. After my mind was put at ease I was directed to the customer service hotline and my representative at the call center was just as helpful. So again a seamless experience. Great job Public Storage keep up the great work. And the only reason I'm giving four stars is I have never been given 5 star service.
I was really happy with how quick the check in process was. The property manager was very friendly and personable!! Excellent experience!
From the little time I've rented Nicole has been great, they really work with you and have understanding...
Very fast, and polite
I worried for nothing when I decided to use public storage because the ladies at the 24th St. W. site walked me through everything. I even triple reserved a space (because I somehow always seem to do that) and they were so nice about it. The other positive reviews are spot on. Good customer service for sure. Clean site and storage spaces.
I'm a couple weeks overdue in posting this, but I have to say this location is AWESOME! I set up an appointment to come in and look over my unit and rent everything out, but I was coming from Federal Way. I arrived maybe 10 minutes until closing. Naturally, I thought I was SOL because paperwork takes longer than that. However, Nichole stayed and helped me through everything, despite having other things she needed to do. I've never had anybody willing to do that, not even other Public Storage places! (In fact, one of the ones in Federal Way was particularly rude...) This is a real good bunch of people, always willing to go the extra mile for their tenants! HIGHLY RECOMMEND!
Nichole is awesome!!!
Excellent! Chris is awesome. Totally taken care of.
Absolutely love this location!! All of the staff are friendly and helpful, but Nichole is amazing!!! I wish there was a Nichole at every business I regular!!
Nichole was extremely polite and helpful. I suggest Public Storage to everyone.
Very friendly helpful staff. Easy to work with, good grace period on payments. Nichole is wonderful!
Nichole awesome with integrity!
Nichole is helpful she went above my expectations!! Great service and clean grounds!
I visited the University Place location and met with Nichole...she is AWESOME!!! She was very professional and very knowledgeable about the services. Nichole explained every detail of the contract to make sure I had a complete understanding of what I was signing. I was impressed with the site...it was very clean and organized. I would definitely recommend this location to friends
Nichole and Chris
Carolina and nichole are fantastic. They were able to switch my space when the call center reserved the wrong one. I loved every minute of my move in. The rock....simply rockstars
Pleasant experience. Nichole provided great service.
Carolina y Nichole son muy professional. Ellas son las mejores.
Carolina , chris and of course nichole are amazing. Theyve always gone above and beyond for us. We love them all. Nichole lives onsite and always helps me
Nichole and Carolina were excellent in helping me with my star age needs. They even encouraged me to buy packing supplies. It's wonderful to have such support during this challenging over. Thanks!!!!!
Nichole and Brenda... Are awesome. Thanks for the unit you ladies rock
Nicole and Brenda are amazing
Nichole was amazing and very helpful
Extremely easy check in. Nichole was efficient, friendly, explained everything and answered all of our questions.
Nichole is an awesome person she is super friendly and very helpful.
Nichole is amazing so friendly and ready to go above and beyond. There's no place better. If you want the best service come see nichole.
Had to get a unit to store some dorm room stuff along with some other big items i bought before i moved into my house. Found a great $1 first month deal at this location and it was very quick and easy to reserve the unit on my phone. I got a call the day before i was to move into the unit asking what time i would be in so there would definitely be someone in the office. very nice to see they were making sure i was taken care of. When i got there, Nichole helped me out, she has to be the best Public Storage Worker ever, super nice and helpful. Definitely recommend, but don't forget to get out before the end of the first month if possible or else you will be paying much more$$$
She's so nice made our day so nice. .. and very informative. .. you should keep her. ..
Love nichole she is the greatest I would come back just because of her
Got storage temporarily and Chris was very helpful each time I visited and helped me get a great deal
We needed a huge storage unit and Nicole guided us to the perfect place for us. She is kind and made us feel at home.
Nichole and randy are awesome. Helped me find a unit covered every room and item to help me find what i will need
I've been to a few different public storages where a manager was never around so its impossible to get in and out. But while at this one, there was always someone there to greet me and let me in and out
Excellent customer service, always available and with a smile! Nicole was awesome!
Polite and helpful staff, always a pleasure doing business here.
Lorena was great and helpful and Nichole as well. im a repeat customer and appreciate the service thank you.
Nichols and Lorena are wonderful and hands down the best. What wonderful bright faces to welcome you!!!
My experiece with this company has been wonderful. I was not a client of the company, but my recently deceased uncle was. In his storage locker was a piece of family memorabilia, specifically, a United States flag used to drape my grandfather's coffin during his burial ceremony. When my uncle passed, he did not have a will in place. I was not going to be able to recover flag. However, with the assistance of Nichole at this branch, I was able to work with the company and recover a very important piece of my family's history. Thank you!!!
I was very pleased. With the kind,friendly Service. I received from Nichole. She was helpful, and made my experience. A delightful. One.
Nichole went above and beyond. Thank You Jodi
I love my public storage assistant Nichole! She is always so very helpful.
Nichole and others; very friendly staff. Great space
Very friendly employee onsite.
We have had a great experience with public storage. Nichole has always gone out of her way to take care of any concerns we may have had. I am glad we chose to use this storage site.
Chris & Nichole are great
Nichole is great to work with. Good customer service and would recommend to anyone
My experience was great, Chris is a great asset to this place. He shows great management skills. It was quick and easy to get my storage. A pleasent experience.
Nichole and the other young gentleman were very efficient in getting me set up for my storage unit. The process went quickly & efficiently. Both were very courteous and very likeable. I really appreciate the friendliness and great help getting me a unit.
I had to evict a tenant and needed space right away. I was given a special offer and lots of help. The staff was friendly and aware and gave me tips to make this easier on all of us. The property is clean and in a good location. I felt like I received more in value than what it cost. I worked with Nicole and she was great. I highly recommend.
We worked with Nicole and Carolina on a moving project that was difficult. They gave us great help and made the move very easy. We were given a unit that was easy to load into and clean. The hours make it easy for you to work around your schedule. Thank you for such good service.
Nichole has been wonderful in helping our family get two storage units together to fit our needs perfectly. She explained the agreement in a clear and concise way. She is friendly and professional and very gracious! She was able to handle our complex situation and satisfied our needs in a cheerful manner. Even when someone got in the gate ahead of me after feigning the loss of his code and tried to rob a storage room, she politely and professionally educated me on how to prevent the problem from ever happening again! I will recommend this property to anyone who asks me about storage facilities, and as a real estate professional, this is a question I am often asked. Thank you Nichole for excellent service!
Nichole was very helpful & friendly. She had a knowledgeable answer for all our questions.
I have to say Nichole was awesome. She was friendly and efficient. She explained everything from billing to storage issues, insurance. Great service
I always pay my bill here and Nichole is always happy and friendly
Chris is a super star! He was very polite and knowledgable about everything that could help out my storage needs. I'm glad I chose this location!
Nichole is awesome. Thanks for helping me.
Nichole was AWESOME to work with! She let me know everything that I needed to easily rent an appropriate sized storage unit for my needs. I will recommend this storage unit to anyone that I know that has storage needs.
Absolutely awesome service! I originally came here and they referred me down the road because it was a cheaper rate. The lady was rude, inconsiderate, and inpatient. She wanted me to leave my vehicle unattended while she showed me a unit. I gratefully returned to the place that have me amazing service at an affordable rate. Nichole was very professional and extremely informative!
Rented a 5x10' storage space today with Lorena, and she was incredibly friendly and helpful! She saved me money, provided a friendly service, and all in a timely manner. I would definitely recommend this storage area to anyone!
Kristina!!! That is all I need to say. As a face for your company she is outstanding. Facility was clean, easy to get in and out of, and well secured. Did I mention Kristina? Others were just as nice and helpful but I did not get their names. thanks to all, especially Kristina. Joe D.
These ladies are wonderful. I stop by and say hi. Kristina was always so helpful. Nichole helped with our unit repair. Sam would say hi as she drove by even on her day off. We have used ps a few times and this was the most pleasant. We would recommend them to anyone
I have been shopping around for decently priced storage units. I stopped by the Fircrest office, Nichole, was very helpful and understanding. She gave me a quote for the unit, $1 to move in, admin fee, lock and insurance information. She was very understanding of my situation and helped me with getting the very information that I needed.
I love the service Kristina and Nichole give me at this storage facility. You should give them both raises.
I loved it a lot. To be honest the only price I was quoted on the phone was the one dollar for the first month and the admission fee but when I got there they said I could buy a lock there or I could get one somewhere else and Insurance was mandatory but if I already had insurance I just had to bring in something to prove that but I found the paying 9 dollars a month for 2,000 dollars of coverage is worth the extra cost