Public Storage Self-Storage Units at 4103 S Orchard Street, Tacoma, WA

Kim was AMAZING! Very friendly and helpful. She noticed I was lost looking for my unit and came to assist me without hesitation. Very clean property and units, very pleased with service.

Kim was awesome.

Hi, Billy Mays here for Kim at Public Storage. You know what, when it comes to other places, rip me off once, shame on me. But twice? I'm coming after you and taking back what's mine and moving it into Public Storage with Kim. That's right folks, with deals that can't be beat, before you throw it away, let Kim at Public Storage save the day with amazing prices and spaces. With deals starting at $1 you can agree the best things in life are free - and $1. So get out of town, get on the ball and get yourself into a fantastic storage unit for monthly instalments of $19.95 + tax* *Monthly Prices may vary based on size, location, supply and demand.

Janet is the best!

Whelp. It's a storage place. 👍

Janet at orchard Street location is the best. She works very hard to make sure her renters are taken care of, her compassion is an asset to the company.

Great service! Kim is wonderful and extremely nice! Always checks on me to make sure everything is going well. 10/10.

Kim freakin’ rocked getting me into my storage. She heard my concerns regarding safety and how much room I needed. Suggest indoor storage and larger (I picked 5x5… she asked if 10x5 might be more comfortable, given my specific wants/needs)…. And damnit! She was right! 😂 I’m so glad she suggested it, because I would have hated moving into the 5x5, just to have to move AGAIN into the 10x5. So she really saved me a LOT of work and headache. Thanks again, KIM! You rock!

This is an awesome storage...staff amazing, their support when you stuck is unmeasurable.. blessings to the branch manager and the colleague Kim, Dee, and Chanelle were AWESOME

Janet and Kim are the most friendliest and kind people I have ever met. Janet really helped me out when I needed a storage. Kim is another who has helped as well. I've given 5 stars cause that is what they truly deserve.

Very helpful and friendly had the trailer we were looking for and everything.

Kim was an excellent help, it seems like she knows how to work the best deals and get you what need that best fits your situation. Thank you Kim!

Wonderful customer service.Janet is friendly, supportive, and energetic. She is always been extremely helpful.

Working with Janet has been amazing, she was friendly, knowledgeable and professional. She knew exactly what I needed and explained everything to me so I knew I was making the correct decision

Kim and Janet are awesome! Best place for storage hands down.

Best service, clean storage units .. very pleased...people there are great!

I've dealt with a few storage places and I'll tell you it's true what they say; Third time's a charm. This location has definitely renewed my faith in storage. The property manager Kim is as professional as you can get. She really knows her stuff and made the process quick and easy and assured me of all my concerns. 10/10 ⭐'s if I could. My only complaint is she's not there everyday of the week. If you rent here be sure to ask for Kim as she'll definitely make sure you are taken care of.

Janet was great - made it all easy and took the time to make sure all my concerns & questions were taken care of :) Thank you and see you again soon.

Went there to check on units. Janet was very helpful and knowledgeable. Thank you Janet, so much for helping me. Highly recommend this facility. You are in good hands with Janet!!! Janet keeps the place clean and is friendly. Only reason why I still store there.

Janet is amazing so kind ,helpful and she found us exactly what we needed . Ten stars if I could.

Just wanted to give a shout out to Mrs. Janet!!!. Mrs. Janet's customer service was AMAZING. GOD BLESS YOU and keep skating, it's good for the soul.

Awesome service and great facilities! Janet is soooo kind, energetic, friendly, and helpful. We really love going by the unit and getting to see Janet when she's working!

Sierra is an AMAZING relief manager. She went above and beyond to answer all my questions before I had questions lol. She's your go to if you need good service with a smile. I happily recommend her. My experience couldn't have been better 😊. DC Marvelous 😁

Janet is the best. Helpful and goes the extra mile. Clean parking lot and easy access.

Great customer service and super helpful!

There offering a 30% discount .forever to new people..... i store there and 2 months ago my bill went up $60.00 a month. Are they going to lower my bill back down too?

Great customer service. Monica answered all my questions. Everything was clean and well maintained.

I've been using this public storage facility for over a year now ,their prices location and service is the best around. ever sinceI've been a renter, I have changed my unit several times. From small to large, back down to small, always without any dilemmas or quarrels . Jennifer at the front desk has always been very polite ,prompt and accommodating to any of my needs. Their self services make everytime I visit a quick and safe expierience , which means alot to me with my busy schedule. when I do have tovisit the office, im always relieved to Jennifer behind the desk , I'm always relieved as I know I'll be taken care of.

Gave us an indoor storage unit when we needed one with easier access

They were clean and the price was not bad easy access

Janet, the wonderful woman who is the part time relief manager, is the sweetest, most caring and considerate person maybe in all of Tacoma. She makes a point to make every customer feel that they are special and that Public Storage cares about their customers.

Janet was amazing, friendly and professional. A breath of fresh air.

I had a few questions about renting a locker and Janet was very helpful and knowledgeable. She was friendly and didn’t rush me through the call.

Katie was very helpful to find a unit and a good price. Great service!

Katie

Katie is great and i love the new app to open my gate

Yes Katie was really helpful, excellent service

Kate is a very helpful, and friendly lady, always smiling, I think she loves her job.you are lucky to have her on boad.

I moved to the state in April from across the country and had good experiences with Public Storage in the Midwest, so when I saw this location (close to home, which is convenient) and that they had availability in the size I needed, I decided to give them a try. I thought the price was high, especially for a non climate controlled unit, but was both in a bind and came to realize that these prices were typical for Washington state. I had been planning on relocating to a climate controlled unit due to humidity and mold issues and had a move out date of July 31, 2022. On July 26, 2022 I received a voicemail from property management stating that my unit did not have a lock on it and to call back. I called back with no answer, so we rushed over there. I go to the unit, see there's no lock and open it up to my unit in complete disarray. Boxes opened, clothing thrown all around, dresser drawers (that were full of personal items) open with things hanging out. My mother passed away at the end of 2021 unexpectedly, and a lot of personal belongings, memories, etc were in there as well as several expensive items. I felt violated, angry, hurt and confused as to how or why my unit was targeted. A police report has been filed but who knows if they’ll ever find the person or my items, which I believe are long gone and sold/traded for drugs. It’s also the principle that my privacy was invaded and my things are long gone and what's left feels tarnished. I have lost my peace of mind, I’m beyond stressed and overwhelmed. ***I DO NOT recommend renting from public storage, there are PLENTY of more secure storages in the area with greater security and cameras throughout.*** Picture: “security” fencing around the property. Which I was told by an employee doesn’t do much to deter the criminals.

When they raise your rent it's not 5 or $10 it's $52

Tony provided excellent service.

I had a awesome experience at the Orchard Street location. Fawn was very helpful. She helped me get the best storage that fit my needs. I was confused on how to work the app. Fawn and Rey A both were very patient with me and helped me understand how to navigate through. I was finally able to rent my storage hassle free after that. Thank you Fawn and Rey A. For making a stressful time easier.

Tony went ABOVE and BEYOND any expectations I had when it came to service. He is always ready to help and make sure my units needs are met. Thanks Tony! You're the best!

Went in to pay my bill and update my autopay for a completely different location and I don’t even have my account info. Tony was amazing! Very helpful and got everything fixed for me. If I didn’t hate moving stuff I’d might even consider changing locations because he was so helpful and friendly!!

Jennifer was super helpful and made our rental process super easy. Thank you for the amazing service!

Poor customer support. We weren't able to move in on our scheduled day because my girlfriend and I had fallen seriously ill with the flu. After talking over the phone with an employee we were told that it was not an issue and we would be able to pickup our key as soon as we were better. Apparently this was not true. Unfortunately, we were told that our spot was given up and that there were no more units available in our required size. After speaking to the manager little support or apology was offered. Would not recommend.

They have good $1 first month deals

Very professional team. They worked with me for reservations when my schedule was all screwy and helped me get the right size storage that I needed.

First time renting at public storage and Ms. Katie really help me figure it out. I will recommend public storage for my next storage.

I had Mary to help me .I want to say she was a very nice person and did everything to help me. I want to say this is my third time using your company I will always us you.the only thing I wished storage company's would over seniors who are on fixed income a discount .it's really hard to find a place for us we always have to give up other things.we need .Thank you Linda Conway.

This place is very professional. I originally had a 5x10 ft unit and was worried about not having enough space and the worker at the front desk was able to upgrade me to a 10x10 unit for a small increase in monthly price. Overall very happy with the service. 10 out of 10 would recommend.

Don't waste your money with this company. I cannot even begin to tell you how many different issues I had with them. I will say ONE OF THE PROBLEMS though, that they raised my monthly rent by $80 per month, which was more than 1/3 of the total I was already paying!!! They supposedly sent me an email 30 days in advance to notify me of the HUGE increase, but I never did find anything. I paid my usual $260 on time (because I had no idea of the increase) and then they tacked on a $60 late fee! When I called to ask about why it was saying my payment was late, they gave me the run around. I immediately paid the extra $80 increase, but asked for the late fee to be removed. I ended up spending an entire month, and several hours total, calling back (nobody returned calls) trying to get this sorted out! I have never been late but they did not want to work with me. I decided to move out and found a much better company, and much better rate! Again, this is only ONE of the issues I had with them. Steer clear!!

Customer service is good

Tracy had amazing customer service. She took her time and answered all of my questions. When she didn’t have an answer she found a way to get me one right away.

Billie and Katie helped straighten out a communication breakdown, and got me on my way. Kudos to them both. Unit itself was clean and well lit.

Katie and Billie were professional, and helpful. They went above and beyond for our family. I am sure that you will be happy, that you chose them. At Public Storage yay orange guys!! Public Storage let's try them!!

Needed to find a storage unit asap and went to your location on Orchard St. Billy was so helpful and knowledgeable about the size we needed and made sure we was well taken care of. She explained about the insurance, online pay and everything else we needed to make sure this was the right choice. Thank you Ms. Billy it was a great day!!

Easy access

I went there looking to get a storage unit for the first time. The employee Everett took me through the whole process. His excellent customer service and knowledge helped me get through it with ease. If you need a storage unit, definitely go through him!

Love the fact you have to code in and it is not open late.

Great

It was so easy to rent my unit with Katie help.. She's so great and really sweet person.

It was nice but moved out did not want the bill

Clean

Katie was absolutely great and helped us with everything!

Katie was Amazing. She answered all the questions I had and was a joy. I will definitely suggest this place to my family and friends.

Move in was very easy. Website had all information needed

Shayna, the on-site relief manager, was exceptionally courteous and helpful. Really appreciate this level of assistance.

Pro tip: don’t rent from Public Storage ever. They will raise your rent whenever they please because they know your only option is to move all your stuff again. Shady, exploitive, and terrible customer service reps who will tell you before you sign up that the rate you sign up with won’t change.

The front desk lady Katie is always nice and super helpful this is the second time I've had a unit at this place and I wouldn't think of going anywhere else

Katie is very professional and very kind. I highly recommend this place.

Katie was awesome! Helped us with everything we needed. She deserves a raise!

Really friendly staff

Katie was very professional, polite, and very thorough with explaining everything to me. She answered all of my questions and put my fears at ease, since this is my first time renting from Public Storage. She showed me my unit and how to get into the gate as well as my unit. Thank you Katie for being who you are, a wonderful person and a pleasure to work with. Best wishes to you!

Katie was very helpful and such a sweetheart. I asked her a million questions and she was so patient with me. I apologized and thanked her for answering all of my questions and she replied, "It's no problem, I love all of these questions." Great customer service, highly recommended!

Clean friendly and helpful employees difficult to reach by phone

Friendly and clean. Also NO signs of Rats

Katie was awesome and super friendly! Moving in was a breeze. Hopefully the entire experience remains as pleasant as my first day was!

This place is great for what it is. Property is clean. Katie in the office is really friendly and helpful and really makes the moving experience better.

Katie was very professional and friendly and helpful she answered all my questions and concerns. I will definitely recommend this public storage place to others I know.

Great experience with orchard st. PS. Katie was very helpful.

Katie was the best help I got after going to another storage place that drew you in then what they quoted wasn't what I seen online. I went to public storage and got a bigger storage for the same price the little storage the other company. I so appreciate her help!!

My check-in appointment was at 3pm on January 11th, I couldnt get there until nearly 5pm though. I spoke with an employee on the phone regarding my late arrival, and she promised to stay as late as possible to get me checked in. That same lady did check me in, and she was accommodating, professional, and expedient. I wish I could give her 6 stars.

I've been going here for years and this place has done a complete 180° in a positive way due to Katie. She's professional and courteous.

I was very impressed by this storage facility. Katie was so helpful and accommodating throughout the whole process. From beginning the rental to closing out and everything in between, I was very impressed with Katie’s service. If I ever need storage again I will definitely come back

I had rented a storage space a few years ago from a different location, and I had a generally good experience there so it was an easy decision to choose this location just a few blocks from my home. Katie was polite, professional, and no-hassles. She had me signed up and all ready to go within 15 minutes. Thanks again! (Location 23406)

Katie at front desk was very helpful, worked out every question i had encountered . Thank you !

Katie is most professional when it comes to defining the terms of agreement. She should be way up the corporate LADDER.Thanx Katie

Was there when I needed then...Thanks!

Katie did an amazing job at getting me set up with a 5x5. What a delightful lady with wonderful costumer service.

Great!!Katie is very helpful. Excellent customer service.

Katie was absolutely amazing. She was professional, efficient, and pleasant to work with. We had a rough start with a different location but Katie completely made up for it. She went above and beyond to help us and it really eased our moving day. I definitely recommend this location for any storage needs!

Katie is awesome!

A special thanks to Katie for expertise and getting me the right storage. Great Job!!!!

Katie was very friendly and helpful. She made the process of renting a storage unit very easy.

Katie helped me with all my questions and did a great job answering any questions i had.

No better place for storage in the Tacoma area. Katie (the Manager?) was super helpful and friendly. Excellent customer service! Units are clean, and facility is well maintained.

Very clean

Had a unit for 6 months to store my mom's stuff, was very simple and no issues, paid bill online. Move in and out were also very easy, Katie is great. Very helpful and smart.

We had a large storage for over two years. The area around the unit was always clean and there was very little if any theft. The people at the office were more than helpful and other than the increases in the rents that were significant, everything was perfect.

kierstin and katie are a great team and helped answer all my questions. Thanks!

Kierstin and katie were upbeat and very kind

Katie was awesome helping me set up a storage unit. I came in running on not sleep after taking a red-eye from Hawaii to here, and Katie was super patient with any questions I had and made sure I was set up with the codes for everything as well as the address to this public storage in case I didn't remember which one I went with. Being new to the area it was really nice to meet someone so friendly and helpful.

Katie and Ameitra were both so very helpful! They assessed my needs and made recommendations and delivered top-notch customer service throughout. Highly recommend!

Kierstin was very helpful and professional. Answered any question I had.

Katie was very helpful and the move in was fast and easy

Kevin was great! Real easy and quick. Nice deals.

Kierstin is awesome!!! Very helpful and polite. Definitely recommend

Friendly, efficient, clean. Great staff would give 10 stars if possible

The office manager Katie was helpful and very pleasant. Nice facility I would definitely recommend it.

Thank you Katie! You made it a fast and easy process to get my storage!

Wonderful place

Katie is awesome

When we initially rented our unit the transaction was seamless. Then upon our departure (less than 2 weeks after securing unit) we attempted to enter our interior unit to find that the door code leading inside had been changed and we had not been notified. Of course we had gotten there just after the office had closed and had no way of contacting anyone to get the new updated code. We never received a call, text or email stating that the code would be changing and we would need to reach out during office hours to gain access to our paid unit. We now have a uhaul truck we are paying for yet loosing out on a day with because we now have to wait until the office opens back up. I called the 800 number and did not receive satisfactory service. I was told they would pass my message onto the DM but 2 hours later and I have not received any contact. The phone number listed on the card with our access codes didn't ring anywhere and like I said we are now a day behind. Even if we didn't start loading until the gate opened up next day we could be done loading and on the road before the office opens. Now instead we have to wait until 9:30 which means we won't be able to get on the road until at least 1pm. I would have been understanding if we had received some kind of notice that codes would be changing and we would need to contact the office to gain entry but with no notice and no way to reach anyone I was EXTREMELY disappointed with the customer service we received.

Theresa A. was very helpful and courteous. She made my move-in quick and painless. Thank you

When does the gate lock?

Katy was incredibly knowledgeable and helpful. She made the process quick and easy.

Awesome Katie was so helpful!!

Ana Karen! AWESOME customer service! Very helpful and sweet! I would highly recommend this Public Storage facility!!

Ana Karen was friendly and efficient

Just what you expect but have to ask for the special pricing

Nice staff,easy access in and out. They made an error on my bill but took care of it. Internal staff excellent, Corp customer service... adequate

This is the place for all your storing needs

Extremely helpful staff, and decent prices. Definitely a positive place to store your stuff.

Great storage unit! Fast, clean, reliable! Went in with struggles getting payments made, and Katie made it super fast, and easy for me! 😊 I would 10/10 reccomend this facility! Thanks for al the help from your team!!!

Katie is awesome!!!

Very easy rental. Straight forward process. Katie was great in going over the contract. Easy to get to location. You can easily get in and out of. Public storage has autopay feature as well so you don’t have to worry about losing your belongings by forgetting a payment

Katie was very helpful and patient with me as I weighed options. Thanks Katie!!

Katie and dee were very helpful with my rental even when I forgot to confirm the res. They got me set up at another location. Quick and easy

Katie is always nice and helpful and me and my wife really appreciate the service

Amazing, Kathryn is just amazing. So empathetic and understanding.

Great place friendly staff

I wasn't sure what size storage I needed and i was concerned about security. So, I walked in and spoke with Katie. She patiently answered all of my questions and gave me a tour of the lot and even pointed out several security features that put me at ease. She was helpful, friendly and fast. Moreover, she spoke like she knew what she was talking about. I purchased 1 unit with public storage solely based on my interaction with her. I had looked into other places but I knew that I had found what i was looking for in a storage unit after my 30 minute tour and conversation. I am purchasing a second unit on the first because my storage unit ended up to be everything she promised. That means a lot to those people like me who need a little hand holding due to personal time constraints. I'm a fan. I'm a renter. I'm happy.

Katie was courteous, helpful and kind. I feel confident that choosing this place to store my excess stuff was a good one.

Katie was awesome and very helpful

Katie was very kind, knowledgeable and helpful. Great experience.

Katie is amongst one of the most caring and fair people I have delt with. She really helped me out and I thank God she was as kind as she was to me and my situation. Thank you Katie from the bottom of my heart for showing compassion to me. Thanks again, Ev Smith

This was my first time with renting a storage unit. I did a lot of the looking and research on Public Storage's great website. But when I went to the location to finalize the rental, I worked with Katie. She was informative, helpful and very friendly! Since I was struggling with which size units to continue with, she showed me the two sizes I had shown interest in so I could actually see the difference in size. That helped a lot! Katie made the in person renting process very easy and so far my experience with Public Storage has been excellent.

Katie was very helpful with picking my unit. I have been very happy with my stay at this location!

The service employees at this public storage are super nice and accommodating. Chris did all he could to make my experience pleasant.

Customer Service was great and Service was fast and easy. Thank You Katie

I rented a storage unit (5x5) from the Orchard. St. Location in Tacoma WA. I was happy with the $1 for the 1st month but wish they would mention the lock is $20 and there is a $24 admin fee. The girl who helped us was Savannah and she was the best! She was so sweet and helpful, she really made the process easy and demonstrated excellent customer service

Katie was very professional, extremely helpful and directed me to the best savings and perfect size for my move. I would highly recommend this location and as a business owner, I would be very proud to employ a Katie. Thanks!!

Cash and Katie were a big help! Very knowledgeable. Thanks for everything!

Anna was amazingly helpful and incredibly cheerful. She was patient and explained all contracts clearly and concisely, answered all of my questions with a smile and made the experience very enjoyable. The facilities are well lit, clean and well secured. And they were VERY helpful in saving me both time and money, offering information on specials currently going on and ways to save without me having to ask. All in all, a SUPERB place with excellent staff! Thank you so much Anna!

Great experience with Shayna helping us every step of the way. She was fast, courteous, and professional.

Rachel, was great! Emily, from their other location, was also great! She called Rachel, to let her know that I was on my way over. They were both very friendly, quick, and efficient. Because of Emily, reserving the bigger storage in the computer, I got the last one available! It’s perfect for what we need.

Scott refereed me to brian, both were tremendous help. Thanks for helping me out!!

Heather and Brian were awesome! I called in a reservation and was racing to the store. Heather called to confirm and waited a little over closing to help me get a unit. Going through a divorce and really needed this storage. The unit was clean, Heather was so polite and helpful and Brian, the property manager came on site to see if all was well and was super nice also. Thank you, guys!!

Great service Brian answered all my questions made me feel like my stuff is secure

First time using a storage unit, Karen was great and ensured I knew everything I needed to know! Friendly service like that makes a stressful moving process much easier, thanks!

Brian’s the man! We had great and quick service and were able to get set up in less than an hour.

Got a new unit today. Brian the property manager showed us around personally and got us the right unit for our needs. We were able to begin loading the unit same day.

Brian truly helped me out with getting a storage unit after graduation and giving a great deal!

Was an easy process to be moved in, thanks to Brian!

Jazz was really helpful even though she did not have a space. Sent me over to Brian at the Orchard street location and was helpful as well.

Brian was a wonderful help to me. He explained about damp check which was a great idea I’m from California and I would never would have thought of that. I really appreciated all of his help. Also this property is immaculate!

Brian was very helpful! Walked in looking for a storage unit for the summer, and were very lucky to find one

Brian took awesome care of me and got me a smokin deal on the unit. Also got the fat hookup on them packin peanuts.

These people are great!

Vey friendly customer service from brian and was very helpful of getting me a storage unit very fast and very welcoming definitely recommend this place

Brian was really nice, friendly and VERY helpful today!

Brian was very personable and polite,he answered a my questions very quickly,

Brian was super great help and very responsive to my issues and concerns. Space wasn’t available, but he worked his magic and was able to get me an even larger unit at the same great rate.

I needed a second store room and Brian helped me with it. Took a grand total of about two minutes. I appreciate all the help I have received over the years we have had a storeroom

I made an online request to see a 5 by 5 on a Friday and was scheduled to come in the next day at 10:00. I was welcomed by Brian who greeted me by name! He explained that he would be finished with the customer at the desk and he'd be with me in a few minutes. He was so personable and I felt like earning my business really meant something to him; no fake smiles or platitudes. I highly recommend this place. Need temporary storage space? Go in and check it out if only to see Brian's beautiful eyes!

Brian did an excellent job explaining options and getting me into a unit quickly.

Brian was very informative and helpful and very friendly

Brian was great with transferring me into a smaller unit to save me half of what I was paying monthly! Great customer service and very friendly! Thanks Brian!

Brian is the man! Great.. efficient service and very personable! Great guy! Needs a bonus!

Brain was very knowledgeable about his job! Very friendly and needs a raise!

I would say the best part of this place is the staff because the place is old but, clean and pretty well maintained. Brian the manager was always helpful and very good with names which is always nice. I rented a 5x10 for about 11 months and I ended up down this long hallway so it made mine a bit hard to access. You’ll have to get out of the car to type in the pin to access the facility but, at the end of the day what’s wrong with the place is pretty minor compared to the service.

Brian was really helpful!!! Another location was closed but he help us with th3 discount anyway. Really helpful and friendly. Best customer service

Brian did Everything in his power to help me get this storage unit with as little problems as possible he made everything work in the budget that I had and he was more than helpful in every way I'm glad that Brian works for public storage thank you have a good day gobbless

Do Not rent a storage Unit here at first I thought it was a great place until I began to have damaged Property from the storage unit. Bryan convinced me to buy one of the moisture prevention things that would warn me if my storage was wett and was supposed to collect the moisture well it didn't infact the cup filled up before the 90 day estimated time because the storage building has water coming from somewhere alot of my pictures are ruined beyond repair my important documents and alot of my clothes my clothes had mold on them from being in the dark moist storage I tried to contact the insurance I purchased and was told that none of my Property would be covered not even my tv which is ruined from moisture in the screen I told Bryan about my damages when they first started occurring and he never offered me a new storage unit or any compensation for my damaged property. My clothes my pics my important documents all things I can't get back ruined and taken from my life due to this storage unit and the negligence if the property Bryan was clearly aware that my stuff was collecting moisture and being damaged and again never offered me a new unit or anything he just told me to file a claim which he knew wouldn't cover any of my lost Property do not rent here you are paying for insurance you can't use and if your property gets damaged like pics papers or anything important it will not be replaced or compensated for this storage is a horrible place to store anything of value rather it be sentimental or cash value. Again do not rent from this store unit on top of the ridiculous prices which they have since raised the property you store there may not be safe I contacted the manager Josh or Tony I believe and never got a response back as again more then half my property was damaged while renting at this unit the baby pics memories and things I can't get back we're more of a sentimental value and were aware of the issue I was having I had pics of family that has passed and everything and I can't get any of it back all ruined by the water damage which I was told is in the building it's self with mold .... Do not rent from this public storage if you Do know there's a Good chance your clothes will be ruined with mold and ur pics and documents damaged

Brain is the man. He made everything simple and easy. Thanks alot .

Brian and Dee were so helpful!! Dee helped us out at first and the unit was a bit small so she sent us over to Brian a few blocks down and they worked very well as a team to make sure we were taken care of! Wish I could give more than 5 stars!

Came into the storage today to grab a few things i have stored here. Upon entering someone was exiting.. so naturally i drove in and after they left. After getting ehat i needed i was about to exit when an employee of this establishment confronts me for tailgating someone into the storage property. After correcting the employee she then grows even more combative and tells me I needed to put a fire in even though the gate was open claiming it was a security issue. No customer service skills whatsoever. I did not catch her name but she was caucasion, morbidly obese and her hair was a mess. The last thing I need in my life is a slob belittling me over something that could have been handled with professionalism. I will be moving my things to a different storage facility immediately. If you are desperate this is the place for you. If you want quality customer service of go elsewhere.

Brian was exceptional, His customer service, and attention to detail was great. I showed up right before closing, and he took his time and took the time to really take care of me. Even though he was staying late to help me. He was very professional, I was very pleased and would definitely recommend renting here if you're looking for a storage unit.

Brian did a great job. Thanks for the help.

Brian was very helpful, quick and professional

Brian was amazing and walked us through everything

Brian and Adrianna were very helpful in getting me set up today. Thank you :)

Brian gave us exceptional service today. Thank you

I am a returning customer to this location, the last time I rented a unit was about 7 years ago. The two gentlemen at the property, Brian and Rich were very helpful and friendly. Definitely glad I came back!

Thanks so much Brian! You are the best! It was so easy and super quick to get a storage with you I will definitely recommend you to friends and family.

Always received great customer service when purchasing moving supplies. Kudos to Bob & Brian!

Erica was great

Great service from Brian. Very friendly, super helpful and awesome customer service. As a first-time storage unit renter, he made sure we knew what to do when moving our things into storage. I would definitely recommend to any and all who are looking for a trustworthy and very friendly storage place. Thanks Brian!

Shy is the light in the darkness! Very professional, caring and fun to be around. Her customer service is Golden! Never get dissappointed at this public storage when Shy is around. Thank you Shy for being so awesome!! #WeLovePublicStorage!

Called today and came in within 2 hours and Brian took care of me with awesome service. Definitely will do business with him again. #welovepublicstorage

Brian did a good job. Fast service no Hassel!

can I pay on line

Brian was great! He was throrough and even stayed open late for us to make sure we got into the unit!

Brian helped us get our stockings on Christmas Eve when we lost our code to the front gate. He was very helpful and helped save our Christmas.

Great service. Opened early. Brian was great.

Brian was awesome!!!

Brian is the best. 12 STAR SERVICE

Brian worked hard to make my transfer from Fife as easy as possible

Losing a customer here. Only 1 late fee removal a year?? Most banks will do better than that on Overdraft fee. I've been late 2 times in the entire time due to my company's payroll being late. I know I am only one customer but losing $75 per month over a $20 late fee isn't a smart move. Plenty of other storage facilities out there.

Brian was the most bestest awesomeness. i rate this 11/10. would rent again.

Brian is absolutely amazing!!! I transferred to a smaller unit and it was absolutely effortless!!! Highly recommend!!!

Brian was awesome and friendly and helped us out so well at our first visit to Public Storage. He is the manager and we anticipate much more great service! Also it was a busy busy day and he handled us very respectfully and promptly! Can't say enough great things about Brain! You'll be in good hands if you work with this public storage location!

Moved here from cali he got us a good deal

Brian was extremely helpful in resolving a account billing issue.

Site manager, Brian was extremely helpful in a lock emergency I had in which my key broke in my lock. He made sure to expedite the lock cutting which saved my family and I real hardship. Thank you Brian!

I came in needing to get a storage unit real quick and Brian was friendly and was able to help me find what I needed perfectly. Best service you can find. If you ever need help with a storage unit, this is the place, and ask for Brian!

Brian was awesome, super helpful, and friendly. He went out of his way to help up! 10/10 would store again.

How much are moving boxes

Lisa was a joy to talk with. She was very helpful and professional. I don't know where you found her but keep her around for a long time. My wife, son, and myself really enjoyed working with her!

Brian and Amanda were absolutely amazing today!! They were working with a new system and working through everything. I am extremely happy with my service today and would give 10 stars if I could. Oh and Amanda fixed a broken lock like McGyver!!!!

Brian and Erica, are the best storage people I've ever encountered. It process was painless and easy and actually fun!

Wonderful experience! Brian was super helpful and went above and beyond! Two thumbs up!

Brian is awesome!

With not much time to spare almost going to loose my storage the worker Brian help me fix everything and help my anxiety go down by re-insurin everything was ok. There awsome

When I first rented space it was 59 $ per month. They have steadily increased my rent every few months and now my space costs me $133 for indoor unit. Not sure how that stacks up to other storage places

I Walked in looking for a space unfortunately there is no space available in a size to fit my belongings Venessa took the time to look around and call other locations to help me find a storage unit that will work best for me. She is incredibly amazing thank you!

Just left Public Storage and Brian was completely awesome and went out of his way to help us get a unit within our budget! I definitely recommend if you need something fast, come visit Brian.

Clean units decent sized and love the security door

Brian and Dayna help find my mom find a storage space last minute due to unforseen circumstances.

Ashley was very nice and helped us get settled. We are always pleased with the service at Public Storage. Thanks!

Brian was awesome and was very helpful. Explained everything really well! Definitely will be putting my awesome mink coat in here. Very safe.

Only needed storage for one day. I needed a place to store gear while I sold my van. Unique circumstance but Brian totally made it happen and for a great price!

Brian and Caitlin S. was super. Awesome i needed a storage and ot took me only 10minutes to get situated. With my storage ...Thank you both very much..

Excellent services Ashley and Caitlin

Brian was awesome I needed a storage asap and he was able to hold a storage for me and get me into the storage without any problems at all. The storage was clean and the safety precautions they take to make sure your stuff doesn't get stolen is perfect!

Brian and Dayna were super awesome. They helped with getting the perfect storage unit. The made interesting banter as the forms printed. They were really great help and would come back again.

Brian stayed late to help me. He was very friendly and helpful.

The manager Dee was great, had problem getting payment in on time, she went the extra mile to make sure it didn't go to auction. Have a lot of irreplaceable family heirloom. The entire crew very friendly and helpful.

I was delivering some doors to Brian and he was really awesome, professional and very nice for helping me. I also had forgot my sunglasses on the counter and he ran them out to me!

Brian was awesome and very efficient. Sunglasses :)

Brian was wonderful. I now have a place for all of my used beachtowels. Couldn't ask for more. 5*

Brian helped a lot and was able to help me get what I needed in the short time before work. He love to get beachtowels for gifts, too.

Coolest guy ever with the beach towel

Ashley provided great service, very informative, helpful and thorough. BEACH TOWELS BRUH!!!

Ashley has been a wonderful help too me so now I'm ready to go and store my beach towels

Friendly service and very helpful..love the fireworks at this place...ashley has the goods..come with cash

Brian stayed late to help me out with a moving truck full and no where to go! Also helped me get some mattress covers! Thank you Brian you are the man! Some magic Fireworks!

I moved out today and Brian was so helpful!! We both found out we have a love of 💥FIREWORKS 💥

Lena and Brian were amazing, five star. Fireworks service!!!

Brian is amazing !!! He stayed open far past business hours to help me into this unit . Fireworks

Brian went the extra mile to find the unit I needed. I was in a tight bind trying to find a unit last minute before the long fireworks weekend. Although his location didn't have the unit size I needed, he was quick to find the unit at another location. Thank you Brian and Jazz.

Brian was really welcoming and friendly he made my experience with public storage a huge bang, it was like fireworks.

Brian is a boss he stayed open late to get us this unit made my day and saved me , FIREWORKS !!!!

Brain was very helpful. Cupcake

Brian is awesome! He's such a cupcake.

I wandered into this facility looking for directions as I was hopelessly lost. Brian, the sweet cupcake, was very helpful in getting me headed in the right path.

We've been using a unit at this location for over three years and we have never been disappointed! Great customer service from move in to move out. Ashley helped us with the move out process. She made it quick and easy!

Brian&Erica are the biggest cupcakes!!! They were so helpful with a large delivery we had coming to the storage.

Services provided by one of their workers, Ms Brittany, was very excellent and helpful. With a friendly smile on her brightens a person's mood, and makes her customers feel welcomed! Please keep up that smile😊

I had a very great experience with the manager Ms. Brittany. She took her time to help me find the storage of my needs. She was sweet and patient with me. I will recommend her facility to anyone! Plus the spaces are clean and kept up.

Brittany is a star! She helped me get everything set up! I feel very comfortablable having my stuff here because of her.

Wow!! The manager here Brittany has out of this world customer service!! This place is always so clean and tidy! You can tell its kept up on with a close eye. The manager is always attentive to my needs. I've been to many storage closets and this is by far my favorite. She's a cheerful and personable girl! When I used to visit It was just tedious storage and now I really look forward to my visits and paying my bill. Great job! Very well done!! 👏 "First Class"customer service from miss Brittany along with a clean and secure establishment. It's a suitably low price for the utmost outstanding service I receive. I am full of gratitude and appreciation of this public storage store!! Thank you much!! Paul Betz

Thank you Brittany for your wonderful service and always going above and beyond to help me out. Your professional and bright smile plus personality.

My storage is clean and Brittany is friendly. She really goes out of her way to get things taken care of thanks

Place is nice n close to where I live just wish it didn't cost so much

Was told that if we didn't pay the $12 per month for the storage insurance that we could not rent a unit.

Great experience here Brittany was so awesome very friendly and super helpful couldn't have had a better place to store my stuff and great employee!!!

Brittney called and explained everything I needed to know. She was professional friendly and helpful. And the property looks good. It was a good experience.

Britney was very helpful got everything handled

Sam is a great help always!

Tay was great! She was so incredible helpful. Definitely recommend.

Tay is wonderful customer service all the way through and through.

recieved great service from Tay

Tay was very helpful to help replace a light bulb in our unit, very friendly and wonderful staff.

Paula was a phenomenal help to myself and my girlfriend. We had never rented storage space and were leery of the process but she made it painless and easy as can be. I would definitely recommend anyone who needs a storage space to visit Paula. She'll make sure everything is smooth and as easy as possible.

Came to rent with Paula, everything was great!

Excellent customer service. Paula was excellent

I absolutely love Paula she hooked me up. Great customer service, she is always ready with a smile and a warm greeting. Love this location and the standard or customer care they give. Thanks so much Paula!!

Thank you Lorraine for all the help and for answering all my questions you're very polite👍💕😁

Thank you Lorraine for all your help you are very thoughtful and very kind person thank you....lu

Lorraine was awesome she answered all of my storage questions and gave me some great tips!

Awesome staff and easy to work with!!

First timer here , didn't know much , but I was helped by Lorraine and told everything I needed to know . Very friendly .

Lorraine was very helpful today. She showed me the unit, offered me appropriate moving supplies, and was very knowledgable and helpful.

Tay and Lorraine these two were awesome very helpful Tay helped me out today by getting me a space with such limited availability even speaking with my daughter in chile to secure the space

Ashley provided a wonderful overview and mini tour. She was especially great to simplify this process by using all current info from my other account. What an extra treat to introduce me to Google to save their location on the spot! Very cool...and exceptional, pleasant and speedy gal! Public Storage rocks and so does Ashley. KC

My experience at public storage was very pleasant Ashley was an amazing employee and did a wonderful job.

Alisha was great! She got me in and out with no problems. I would definitely recommend coming here!

Great service by Lorraine

Chris was awesome and helped with all my questions and concerns.

Alisha is great, smooth process to get a unit.

NOT SECURE! Store your stuff here if you want your stuff stolen! Hardly any security cameras, dark and unlit and apparently thieves love it. There's trash strewn outside the fence, I guess that should have been the first tip off that this place was garbage. We had many valuables taken, boxes slashed and gone through like savages. Many childhood games, heirlooms, and two PS2s stolen. The lock on our unit was cut (and other units around ours showed signs of damage as well). We are devastated. I am wondering how exactly someone could break in and know both the gate combination AND the door combination to get into the storage buildings- sounds fishy to me. I took my things out of there immediately. I wish I'd seen the prior two reviews before renting here, definitely go somewhere else unless you are storing some worthless Christmas decorations and home decor- the thieves didn't really care for that. Update: Don't let the five star reviews fool you. Yes, the people that work there are decent enough but that's not what really matters here, your stuff is NOT secure. Not safe at all. In fact, I've driven past there a few times since I left and it's late at night and the "secure" gate is left open. Yes, so secure. Who cares if the people are pleasant if your things get stolen?

Lorraine was superb and exceptionally helpful in setting up all my needs for storing at orchard st.

very helpful knowleged i do have one request. Plz be more Handy cap friendly a bench or seat would be nice. she gave me one of hers but had to pull it out, i asked about seats it's 10months later yet still not any friendlier 2 handy capers. Having 2 get out of car 2 push in code is a pain as well, Would be nice if I could just show my pass & they open up gate I'm pretty slow so if I didn't have someone w/me 2 get code in I would probably be shut out by time I get back in vehicle unless I'm having really good medical day. thanks for asking

This location is staffed by the finest of employees especially Lorraine

I had the best experience with Ms Lorraine this month while renting out our storage space on Orchard St. Lorraine, it is "The People" that make the difference, and you did just that for me. Not only did you laugh and have fun, but you even went above and beyond for me, and that is why I will always do business with you.Keep doing what you're doing Ms Lorraine, because you can take your energy to the top !!!! Thank you again for such an outstanding experience. I appreciate you !!!! Jamie & Family

Brenda, was truly amazing! She was extremely helpful and provided me the information I needed to successfully pick and rent out my storage unit. A professional overall. Thank you so much

Extremely friendly and helpful. Thank you, Lorraine.

Brittany was super helpful!

brittany was super cool~

Customer service: awesome. When I was looking for a storage unit online I searched and then chose this location for its proximity to my new address. They were so responsive that after I submitted my reservation, they called me immediately and I haven't even closed the page. So I showed up at the facility the following day and Lorraine was great, five star customer service. She was patient, respectful and was knowledgeable about her job. What I didn't like about this location was all the extra things they make you pay for. The padlock is $20 and you have to have storage insurance to rent here and if you don't have it then they have insurance options to sell you. When I was signing the lease, one of the biggest thing it stresses is that the owner bears zero responsibility about anything that happens at the facility and they cant be taken to court. I am skeptical because after this happened I looked up some reviews and it said that there have been a lot of break ins at this location. In the way they deflect responsibility in the lease I feel like they could easily be the ones breaking into the units but hey, dont worry you got that insurance and thats why we make you get it; right.

Thank you for answering all my questions and helping me get everything I needed for I can move and store my stuff here Lorraine

Great job liz

Lorraine rocks. If not for her, I wouldn't have rented. She always goes out of her way and works hard, is great with all her customers, even difficult ones. I went in once and someone else was working, and said she couldn't believe all the stuff she does daily, and that she should have help. Love her.

Paulette was awesome, got me set up quickly and was so nice and professional! I would recommend this place to anyone!

Lorraine I just want to thank you so much for all the information you provided. My wife and I feel very confident in our packing process now. I think getting my mom moved will go a lot smoother now. Thanks again Lorraine.

Lena and Becky awesome service!

L o r r a i n e I

Lele and Lena are awesome and super helpful 😊

This place is awesome lorraine always good and friendly and helpful

Lorraine and lena

Alisha, Lena, Lindsay, and Lorraine are all SO wonderful! When the world came tumbling down on me they made sure my storage was the last thing I had to worry about and even made sure my belongings were secure...they all went way above and beyond for me and THAT is why I rent from Public Storage!

Lorraine is such an amazing employee It almost makes me wanna pay rent everyday just to talk to her. But seriously you guys did a great job hiring her. Thanks again Lorraine

I was very pleased with Lorraine service. She answered all my concerns and question property and professional.

Scott and Lena did a great job! So helpful!

Latanisha was great and knowledgeable very helpful

Latanisha great customer service

Scott and Alisha where awesome and helping me find what I needed in storage and very informational big ups to Scott and Alisha I recommend this public storage to anyone thanks again...

Lorraine help ne.. she is awesome

Alisha and Brittany and the rest of the staff were amazing and theyre sense if humor made the rental process fun.....oh n Brittany is offering rides to anyone going to Chocolate City! Thank you ladies, we will definitely refer!!!

I rented a unit from April until this last weekend. I packed everything into my unit like a Tetris game and it worked. 2 weeks ago I went to drop some stuff off before I moved and a lady was outside the unit housing and stated there had been a lot of break-ins. I checked my unit and everything was still fine. Sunday I went to move everything out into my new home, and my unit had been trashed. They stole TVs, jewelry (yes I stored jewelry like an idiot), microwave, and a Wii. But they also broke so many special heirlooms, etc. I am completely devastated and the property manager seemed less than thrilled to address my concerns. The police showed me how the locking mechanisms and NOT the locks are how they gained access. Also the secured entry into the storage houses are easily popped open with a knife. Protect your stuff and store your stuff with a family member or friend in a garage or something. Lesson learned for me, now you learn from my mistake.

One of my two units got broken into. They sent an email, they didnt call to make sure that the email was recieved they instead sent an additional email. So 2 emails no phone calls and $9000 worth of stuff gone plus unreplacable photos just gone. When you sign the lease they assure you your stuff is safe, since my unit was broken into we have discovered that 8 other units have been broken into. I wouldnt store your stuff here and if you have stuff get it out asap before it gets stolen too.

Scott did a wonderful job

Scott was very helpful. Thanks

Latanisha was polite and helpful

Latanisha was wonderful, knowledgeable & very helpful!!

Was received very well by Latanisha at the public storage on Orchard in Tacoma

Latanisha she was great and friendly. Personable thank you for your help

Alisha was very courteous and helpful during my rental experience today. 8-18-15 2:00 P.M. and it made the process much easier to deal with. I was actually 35 minutes early and she helped me on the spot regardless. :) Very nice smile and she also found me a 2 door 5 X 10 unit instead of the one they'd had me booked into and this unit was the first unit inside the key code door! Awesome.

Latanisha did a good job and was very helpful.

Latanisha & Alisha are excellent! Great customer service and makes me happy i chose Public storage

Latanisha was extremely cordial and helpful. Great experience.

Latanisha great customer service !!

Alisha and latanisha had great customer service. My family and i are new in the area and they made our transfer a breez thanx ladys ;)

Alisha and latanisha were very friendly

Latanicsha was a very helpful and motivated . Great experience

Latanisha was super helpful and assisted me with getting all my moving supplies and suggested things that I hadn't thought about moving. Check her out!

Latanisha

latanisha is really awesome she was so helpful . My situation with my storage was a headache(financially)..but this woman explains my options and how im not the only one thats has been in this situation , she even told me options of payment and i think that was really helpful ..her customer service was excellent and i felt very welcomed...I just want to thank her from the bottom of my ❤ heart ...

Latanisha she was very patient she handled a situation with another customer that could have been explosive great job great employee

Latanisha was a great help, excellent service! Would definitely recommend.

Latanisha was very helpful friendly and professional we really recieved very good service.

Latanisha helped me secure my first storage unit, she was extremely helpful, polite, and professional. Answered all my questions and made the transition smooth,highly recommend!

Latanisha was awesome and very helpful. All of my needs were met in a timely fashion

LaTanisha was great!!! Very helpful and answers all my questions!

excellent customer service. alisha and latanisha we courteous and helpful. i was in and out in no time.

Great service.....with a smile!

I had a great experience at Orchard St public storage Alisha and Scott helped with our every needs

Public storage offered great service Alisha was really helpful thanks

Alisha did an amazing job very friendly and fast service!!! Thanks for all your help!!!

Thanks Alisha, always knowing how to put a smile on your face. I would definitely recommend going here !

Alisha offered great customer service and was so nice. I always have professional service and love coming to this location.

Thanks Amanda for all of your help. Always have a smile and are very professional. Great property.

Amanda was great helping my brother and me. Thank you for your help at public storage

Scott's awesome and very helpful

Scott did SUCH an AMAZING job helping us out!!!! I will definitely refer Public Storage on Orchard street! I almost ended up going to a different a place because I came in so late but he was very patient and helpful! I am very pleased with the customer service! Thank you!

Alisha was extremely helpful and made my move in process simple, direct, and easy! It was my first time using a storage unit and she put my mind to ease while being friendly and warm. I will definitely continue using Public Storage and refer family and friends.

Lorraina was awesome and very helpful

Amanda was awesome at helping us ! Thankyou (:

Ray gave quality service and was extremely helpful.

My experience was great. Alisha was very friendly and got me all set up really quickly.

Awesome customer care from Ray Alicia

Scott was very friendly and helpful.

Alisha was great. Very friendly and provided excellent service.

Handled my situation promptly. I placed my belongings in a storage unit....it had a door, I locked it.

Amanda was very informational and knew what she was doing. Very efficient, fast and super nice!!! Thanks amanda!

Service was fast and firendly and flexible. Alisha was professional, helpful and courteous during check-in!

Wonderful