Public Storage Self-Storage Units at 4103 S Orchard Street, Tacoma, WA

We are super impressed with the service and helpfulness provided by Sierra! She went above and beyond to help us get moved in, and her kindness was refreshing.

I have been at this location for 2 years and anytime I've needed assistance Sierra has been there to help guide me or inform me. I've seen Sierra go above and beyond when caring for patrons and She always has a smile on her face.

Sierra was helpful, kind and knowledgeable. She exceeded my expectations and it was a pleasure working with Sierra.

So far my experience is great. I like the fact that when ever I am in site there staff is present and walking the grounds.

Great location with awesome staff. Sierra at this location is always very helpful and accommodating! 👍

Felt very safe at this location which is huge being a single woman! Everything was always very clean and any time I needed any kind of help, the staff was awesome especially Sierra! She has helped me move units and is always there when I have a question! Very sweet person! Highly suggest this location!

I have had nothing but positive experiences at this public storage. Sierra, who has helped me each time I had questions or needs, has always been friendly, knowledgeable, and willing to go the extra mile. Great communication and customer service.

Sierra and Traci were amazing during my time as a customer.

Great experience great prices wonderful staff

Brian and Amanda were absolutely amazing today!! They were working with a new system and working through everything. I am extremely happy with my service today and would give 10 stars if I could. Oh and Amanda fixed a broken lock like McGyver!!!! Edit: My original rate was from when I started my account there about a decade ago. Today, was my last day. Through the last several months of back and forth, the only saving grace there was Sierra (sorry if I didn’t spell it right). She is the kindest, hardest working person there and when I was at a very low point in my life, she made sure that I was listened to and helped me to the best of her abilities. She is the absolute sweetest and most amazing person. She deserves the biggest raise ever. I’m going to miss her and talking with her. Definitely the brightest part of my day. Hugs to her.

Sierra is a pleasure to work with! She has a great attitude and great customer service. Definitely recommend her to anyone!

I moved out of my unit yesterday, but will happily return to this location if I ever need storage again. Sierra is the absolute best! She's knowledgeable, informative & shows genuine care to her customers. She's truly a delightful. Thank you for helping make my move out easy peasy😊

SIERRA was.very helpful and efficient. I'm all set up and.pleasedmas.punch!

Sierra is very kind and I enjoy storing here with public storage

Sierra was kind, caring, and competent. Her outstanding service helped to make our complicated cross country move easy, working with our special requests and keeping us informed. Thanks so much, Sierra! If you are looking for storage in Tacoma, Public Storage on Orchard is an excellent choice.

I had a great experience with Sierra. She’s friendly and the property looks immaculate.

We have a very good experience with the manager, she's very sweet and healful.

Sierra was very cheerful and knowledgeable, thank you

I had a wonderful experience with Sierra. She was so helpful and kind as soon as I walked in the door. Even through a couple challenging situations she was very patient with me and help me resolved my issue.

Thanks Sierra, you were fantastic and extremely helpful!

Great customer service!!

This is the only public storage I’ve ever been to and the employees are always helpful and nice

Sierra and Belinda were very helpful and gave us the best options and info regarding storage and packing stuff! Very happy with our purchase today and they are extremely friendly!

Great experience . Belinda and Sierra helped a lot with our needs! ♥️♥️

I had an amazing experience. Ciara and Alexis were more than helpful especially when I forgot my passcode. This is a great place and will treat you right.

** Update with caveat ** Sierra, the customer service rep at this location made my move out experience flawless. I don't blame her for the results of corporate greed, it is not her fault her corporate bosses want to charge me $472 for a unit they still advertise for less than $200 on their webpage. I added 2 stars back to the review from the original 1 star review because she got punished by her management for something she had no control over. Original review: 1 star rating I used to like this company. Have been a long time renter at this location and once gave it a five star review, but enough is enough. Rents at this location have become insane. $472 a month as of 07/01/2024 for a storage unit. I will be clearing out the unit before the end of June and will not be doing business with Public Storage any longer.

Sierra and Alexis at my Public Storage are amazing! They are incredibly helpful and understand this business very well! The property is very clean, I like when I see Sierra working very hard to keep this property immaculate! Thank you so much! I am actually here because of how wonderful these young folks are! Thx

Alexus gave me an excellent customer service. She explained in details on the services that the company offer. She made me feel comfortable on the questions and concerns that I had. Keep up the good work Alexus!!

Wonderful doing business here. Charming, friendly, and more than competent staff.

Sending a giant thank you to Sierra and Traci for helping with my unit today, at the Orchard location. Both workers were friendly, thoughtful, determined, and also answered every question I had. Excellent customer service! The manager even called to make sure all of my needs were met.

Great experience, I've rented storage units all over the US and this location has been easy peasy. Sierra was helpful and friendly during the renting process.

Downloaded the app (only opens front gate) then sent to access the storage unit doesn’t work. Spent over an hour trying codes from customer service via live chat. The site manager NEVER returned phone calls. Went to another storage facility and had instant access.

Sierra was extremely friendly and professional. Her great personality is what brought me back after going to other storage places. I highly recommend this place!!!!

Sierra was great very helpful and smiling

Very professional and kind. Understanding that the situation I encountered was not an easy one.

Rent went up 30% in first 4 months. This is my 3rd rental and it’s always happened. My one star is for these predatory rate increases, but the workers at the facilities have always been nice and helpful.

Don't let them get their hands in your pocket. Intro price is a scam... The company quietly increases your rental price on while you're auto pay to see how much they can grab before you notice. I guess the company considers itself worthy of 20%+ raise every year! I'll avoid Public Storage like the plague in the future and I'd recommend anyone else to do the same.

Kim was very friendly and kind, explained all the details of renting a storage unit from pricing, rent due date to renting guidelines. After explaining how much I was storing She was even able to suggest the proper size unit. I would definitely recommend her site to anyone looking for a storage place.

Great experience. The lady that helped me knew her stuff and gave amazing customer service.

Kim hung up when asking simple questions regarding storage.

Kim was amazing. She helped me with all my storage questions. She really made the whole process simple and easy to do. 10 out of 10. Recommend you coming to visit Kim at public storage on orchard!!!

Kim was AMAZING! Very friendly and helpful. She noticed I was lost looking for my unit and came to assist me without hesitation. Very clean property and units, very pleased with service.

Kim was awesome.

Hi, Billy Mays here for Kim at Public Storage. You know what, when it comes to other places, rip me off once, shame on me. But twice? I'm coming after you and taking back what's mine and moving it into Public Storage with Kim. That's right folks, with deals that can't be beat, before you throw it away, let Kim at Public Storage save the day with amazing prices and spaces. With deals starting at $1 you can agree the best things in life are free - and $1. So get out of town, get on the ball and get yourself into a fantastic storage unit for monthly instalments of $19.95 + tax* *Monthly Prices may vary based on size, location, supply and demand.

Janet is the best!

Whelp. It's a storage place. 👍

Janet at orchard Street location is the best. She works very hard to make sure her renters are taken care of, her compassion is an asset to the company.

Great service! Kim is wonderful and extremely nice! Always checks on me to make sure everything is going well. 10/10.

Kim freakin’ rocked getting me into my storage. She heard my concerns regarding safety and how much room I needed. Suggest indoor storage and larger (I picked 5x5… she asked if 10x5 might be more comfortable, given my specific wants/needs)…. And damnit! She was right! 😂 I’m so glad she suggested it, because I would have hated moving into the 5x5, just to have to move AGAIN into the 10x5. So she really saved me a LOT of work and headache. Thanks again, KIM! You rock!

This is an awesome storage...staff amazing, their support when you stuck is unmeasurable.. blessings to the branch manager and the colleague Kim, Dee, and Chanelle were AWESOME

Janet and Kim are the most friendliest and kind people I have ever met. Janet really helped me out when I needed a storage. Kim is another who has helped as well. I've given 5 stars cause that is what they truly deserve.

Very helpful and friendly had the trailer we were looking for and everything.

Kim was an excellent help, it seems like she knows how to work the best deals and get you what need that best fits your situation. Thank you Kim!

Kim and Janet are awesome! Best place for storage hands down.

Working with Janet has been amazing, she was friendly, knowledgeable and professional. She knew exactly what I needed and explained everything to me so I knew I was making the correct decision

Wonderful customer service.Janet is friendly, supportive, and energetic. She is always been extremely helpful.

Best service, clean storage units .. very pleased...people there are great!

I've dealt with a few storage places and I'll tell you it's true what they say; Third time's a charm. This location has definitely renewed my faith in storage. The property manager Kim is as professional as you can get. She really knows her stuff and made the process quick and easy and assured me of all my concerns. 10/10 ⭐'s if I could. My only complaint is she's not there everyday of the week. If you rent here be sure to ask for Kim as she'll definitely make sure you are taken care of.

Janet was great - made it all easy and took the time to make sure all my concerns & questions were taken care of :) Thank you and see you again soon.

Went there to check on units. Janet was very helpful and knowledgeable. Thank you Janet, so much for helping me. Highly recommend this facility. You are in good hands with Janet!!! Janet keeps the place clean and is friendly. Only reason why I still store there.

Just wanted to give a shout out to Mrs. Janet!!!. Mrs. Janet's customer service was AMAZING. GOD BLESS YOU and keep skating, it's good for the soul.

Janet is amazing so kind ,helpful and she found us exactly what we needed . Ten stars if I could.

Awesome service and great facilities! Janet is soooo kind, energetic, friendly, and helpful. We really love going by the unit and getting to see Janet when she's working!

Sierra is an AMAZING relief manager. She went above and beyond to answer all my questions before I had questions lol. She's your go to if you need good service with a smile. I happily recommend her. My experience couldn't have been better 😊. DC Marvelous 😁

Janet is the best. Helpful and goes the extra mile. Clean parking lot and easy access.

Great customer service and super helpful!

Great customer service. Monica answered all my questions. Everything was clean and well maintained.

There offering a 30% discount .forever to new people..... i store there and 2 months ago my bill went up $60.00 a month. Are they going to lower my bill back down too?

I've been using this public storage facility for over a year now ,their prices location and service is the best around. ever sinceI've been a renter, I have changed my unit several times. From small to large, back down to small, always without any dilemmas or quarrels . Jennifer at the front desk has always been very polite ,prompt and accommodating to any of my needs. Their self services make everytime I visit a quick and safe expierience , which means alot to me with my busy schedule. when I do have tovisit the office, im always relieved to Jennifer behind the desk , I'm always relieved as I know I'll be taken care of.

Gave us an indoor storage unit when we needed one with easier access

They were clean and the price was not bad easy access

Janet, the wonderful woman who is the part time relief manager, is the sweetest, most caring and considerate person maybe in all of Tacoma. She makes a point to make every customer feel that they are special and that Public Storage cares about their customers.

I had a few questions about renting a locker and Janet was very helpful and knowledgeable. She was friendly and didn’t rush me through the call.

Janet was amazing, friendly and professional. A breath of fresh air.

Katie

Katie was very helpful to find a unit and a good price. Great service!

Kate is a very helpful, and friendly lady, always smiling, I think she loves her job.you are lucky to have her on boad.

Yes Katie was really helpful, excellent service

Katie is great and i love the new app to open my gate

I moved to the state in April from across the country and had good experiences with Public Storage in the Midwest, so when I saw this location (close to home, which is convenient) and that they had availability in the size I needed, I decided to give them a try. I thought the price was high, especially for a non climate controlled unit, but was both in a bind and came to realize that these prices were typical for Washington state. I had been planning on relocating to a climate controlled unit due to humidity and mold issues and had a move out date of July 31, 2022. On July 26, 2022 I received a voicemail from property management stating that my unit did not have a lock on it and to call back. I called back with no answer, so we rushed over there. I go to the unit, see there's no lock and open it up to my unit in complete disarray. Boxes opened, clothing thrown all around, dresser drawers (that were full of personal items) open with things hanging out. My mother passed away at the end of 2021 unexpectedly, and a lot of personal belongings, memories, etc were in there as well as several expensive items. I felt violated, angry, hurt and confused as to how or why my unit was targeted. A police report has been filed but who knows if they’ll ever find the person or my items, which I believe are long gone and sold/traded for drugs. It’s also the principle that my privacy was invaded and my things are long gone and what's left feels tarnished. I have lost my peace of mind, I’m beyond stressed and overwhelmed. ***I DO NOT recommend renting from public storage, there are PLENTY of more secure storages in the area with greater security and cameras throughout.*** Picture: “security” fencing around the property. Which I was told by an employee doesn’t do much to deter the criminals.

When they raise your rent it's not 5 or $10 it's $52

Tony provided excellent service.

I had a awesome experience at the Orchard Street location. Fawn was very helpful. She helped me get the best storage that fit my needs. I was confused on how to work the app. Fawn and Rey A both were very patient with me and helped me understand how to navigate through. I was finally able to rent my storage hassle free after that. Thank you Fawn and Rey A. For making a stressful time easier.

Tony went ABOVE and BEYOND any expectations I had when it came to service. He is always ready to help and make sure my units needs are met. Thanks Tony! You're the best!

Went in to pay my bill and update my autopay for a completely different location and I don’t even have my account info. Tony was amazing! Very helpful and got everything fixed for me. If I didn’t hate moving stuff I’d might even consider changing locations because he was so helpful and friendly!!

Poor customer support. We weren't able to move in on our scheduled day because my girlfriend and I had fallen seriously ill with the flu. After talking over the phone with an employee we were told that it was not an issue and we would be able to pickup our key as soon as we were better. Apparently this was not true. Unfortunately, we were told that our spot was given up and that there were no more units available in our required size. After speaking to the manager little support or apology was offered. Would not recommend.

Jennifer was super helpful and made our rental process super easy. Thank you for the amazing service!

They have good $1 first month deals

Very professional team. They worked with me for reservations when my schedule was all screwy and helped me get the right size storage that I needed.

First time renting at public storage and Ms. Katie really help me figure it out. I will recommend public storage for my next storage.

I had Mary to help me .I want to say she was a very nice person and did everything to help me. I want to say this is my third time using your company I will always us you.the only thing I wished storage company's would over seniors who are on fixed income a discount .it's really hard to find a place for us we always have to give up other things.we need .Thank you Linda Conway.

This place is very professional. I originally had a 5x10 ft unit and was worried about not having enough space and the worker at the front desk was able to upgrade me to a 10x10 unit for a small increase in monthly price. Overall very happy with the service. 10 out of 10 would recommend.

Don't waste your money with this company. I cannot even begin to tell you how many different issues I had with them. I will say ONE OF THE PROBLEMS though, that they raised my monthly rent by $80 per month, which was more than 1/3 of the total I was already paying!!! They supposedly sent me an email 30 days in advance to notify me of the HUGE increase, but I never did find anything. I paid my usual $260 on time (because I had no idea of the increase) and then they tacked on a $60 late fee! When I called to ask about why it was saying my payment was late, they gave me the run around. I immediately paid the extra $80 increase, but asked for the late fee to be removed. I ended up spending an entire month, and several hours total, calling back (nobody returned calls) trying to get this sorted out! I have never been late but they did not want to work with me. I decided to move out and found a much better company, and much better rate! Again, this is only ONE of the issues I had with them. Steer clear!!

Customer service is good