Public Storage Self-Storage Units at 7701 Bridgeport Way W, Lakewood, WA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 59/moSmall 5'x10'
$ 59/mo $78Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 96/moParking 10'x20'
$ 96/mo $128Best Price LabelHurry!
- Uncovered parking
10'x10'Online only price$ 105/moMedium 10'x10'
$ 105/mo $139Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Lakewood Storage Units Near South Tacoma
Public Storage in Lakewood provides a variety of self storage options for residential and business customers looking for storage space near the intersection of Custer Road and Bridgeport Way.
Three miles west of I-5, this facility offers a wide range of cheap storage units, including outdoor storage units, indoor storage units, vehicle storage units and outdoor rental parking spaces for car storage, truck storage or motorcycle storage.
Families living near Lochburn Middle School that are looking to finally declutter the garage can store boxes, tools, bikes and crates in a 5x10 storage unit here.
With apartment living being a popular choice for residents up and down Bridgeport Way, a 10x20 storage unit is big enough to fit an old couch, recliner and love seat when it's time to clear out the living room, or a king-size mattress, bedframe and dresser when redoing the bedroom.
For vendors setting up shop at the Star Lite Market Place Square, or for businesses near the Lakewood Industrial Park, a 10x30 storage unit provides a large storage space for tables, chairs, inventory, supplies and other commercial, industrial or retail storage needs.
For questions about storage rentals or to purchase moving boxes and packing supplies, swing into the rental office and speak with the friendly staff on hand 7 days a week, or the property manager who lives on site.
As the second-largest city in Pierce County, Lakewood provides great schools, great parks and recreation and easy access to the Tacoma, Seattle and Olympia areas. When it comes to storage space in the area, Public Storage is proud to provide flexible storage rentals in all shapes and sizes.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 569)
Ashley was great! Awesome customer service! Very detailed. Answered all my questions. Walked me around to different units to see which was the best fit.
ashlee marie is what customer svs looks n sounds like. solution-oriented, cheery, n professional while gettin u what u need. high marks indeed!@
Thank you so much Ashley Marie. I appreciate all your help with my storage units. I know it has been difficult with one thing after another needing your attention with just my units alone. I couldn't ask for a better employer to be watching out for my belongings she really does pay attention to detail and is informative when needed. Hard worker and does it all with a smile. You rock girl!
Sierra is absolutely wonderful. Everyone there is wonderful, but I mainly see Sierra. Nonetheless, I've been at this location for several years and never had an issue. I have a 12×30 (large) and a parking spot. 5 stars
Ashlee Marie. She was great help me with my bill and gave me good information we I go out of town next Time. Thanks
Great facilities. The on-site manager is an amazing lady. I am "Wild Bunch Edible Landscapes" (owner) 253-673-1348and they are one of my company materials and tool bases. Great company. Appreciate them.
Monica went above and beyond great customer service
Friendly and helpful staff, clean facility, easy access to storage units, prices not exorbitant. After review of how much I can store in the space and considering comparable prices in the area, upgrading to 5 stars.
Manager ashley marie was duper helpful, knowledgable, and pleasant :)
The woman who works inside was very good and knowledgeable about the storage unit I was asking about. And very nice 👌 and sweet and helpful 😀. Keep up the good work 👏
Thanks to Public storage I have a secure place to hold my belongings.
Ciera did a wonderful job with helping to make sure that I found the storage that best fit our needs. She even stayed late to ensure that we got in there. Afterwards I felt confident that our time with public storage is going to be amazing.
I have had a unit at this location for awhile now. And the units themselves are about what you would expect. Which is good. Lately I have been working with Ciera on some things with my account. She has gone above and beyond and I am highly satisfied with her efforts. She is newer to this location and is a great addition to it. I have also worked with Monica and had great results too!
I’ve been renting a storage at this place and so many employees went by. By far, Ciara is one of the nicest and helpful employe that I have ever met. I hope she’ll stay at the Bridgeport Way for many more years to come. Thanks Ciara.
i’ve been going to public storage twice a week, employee ciara is so helpful and so nice to people.
Monica did an amazing job at helping us in anyway she could:) thank you so much and God bless
Monica, was very helpful and informative. Great customer service and will definitely recommend to family and friends
Monica was really helpful, you should hire more employees like her
I dont personally store here but my brother in law does. We were in today to take care of his bill and reorganize all of his stuff and the lady Mellisa in the office was a pleasure to work with. You can really tell that she takes pride in this place and cares about her customers.10 stars ⭐️!
I was in today to finish up the paperwork for my storage and the girl working was so great. I think her name was Melissa.. She took extra time to listen to my needs and went above and beyond to help me when i was having a difficult time from the walking. Thank you again!
David was fabulous walking me through this process. Storage area nice and clean.
Awesome customer service, professional and very helpful
Was going to empty our unit out so we called ahead of time to make sure we would be able to get to the unit. It is not in a great spot for a moving truck. They said it would be. Fast forward a week and I show up and of course the unit is not accessible because they are painting 3 parking spots. Management will not help us out at all with paying for the extra time and mileage for the moving truck or the 2 hours of my time. Horrible customer service
Worst storage, they don't answer their phone. They aren't helpful. And we couldn't get to our storage unit when it was time too!!!! Don't store with this place. Awful customer service!!
Great customer service. Very clean. Monica was great.
This place is a joke multiple times I’ve paid my bill early or on time and they keep it until they can charge a late fee then return my payment they also refuse to remove the charge….. scam operation expect to pay a late fee every month if you store here
David help me and this place is clean and very respectful David was and helpful
David was very helpful. Very welcoming to have as the face of this public storage. Got me everything I needed and made sure I understood it all. Thanks David !
No one is ever on site, the gate code doesn't work, no one ever answers the phone. But when someone does call you back they are helpful & friendly. Never going to use them again, just saying.
Awesome Customer Service Have done business before too Always Get GREAT Service
David the property manager is so helpful and very courteous . Thanking him so much.
Monica is so amazing. She took care of all my needs. Very polite, friendly, and professional. Highly recommend HER!!!
David were great. Thank you
David and Monica are exceptional at customer service and deserve praises and raises!
Great job David help us out big time thanks David
Very professional staff that will help you at any time! Special thanks to David for his outstanding work ethic!
David was excellent great customer service
David is amazing. Super helpful. A true badass
Its location is very convenient and the facility is very nice & clean. I stopped by without reservation, but David helped me rent the unit without any issue. A great service.
David provides excellent service
David is the man to see if you need storage in the Lakewood area
Everything was good thank you David
Hard to get ahold of anyone here. Only reason I'm not leaving one star is because miraculously, my stuff was still there after six months. Given Lakewoods reputation with crime, I am actually impressed. The units are insanely overpriced. I paid $256 for a 10x10 and $156 for a 5x10, with rent increasing next month. I now have two 10x15 units in a better facility for $110 each a month. If you have an issue and your property managers are unavailable good luck. We emptied our units on the 16th and got a whopping $7.70 back. With how much we paid, you would figure we would be getting something prorated. I guess not. Overall I do not recommend this service.
David provided great service recommend using this facility
David was very helpful got Me in and out here very quickly
David was very helpful and professional and i had an enjoyable experience getting my storage unit.
They have great $1 first month deals
David was so helpful! We appreciate the help.
No bueno my friend storage gor broken into and still waiting to hear from management going on 3 hrs now
I really love how respectful and friendly David is Everytime I come to my storage unit or to make my payments he has always been a good worker and it helps when service is nice and not rude thank u
David was super helpful. We worked through some scheduling issues and he was very accommodating. Thanks!
David did an awesome job
David has always been a very good manager
David has great customer service
David is really cool he'll help you out anyway he can
I been at public storage for a long time and whenever I need assistance David is always there with good service so that makes me appreciate doing business with public storage on Bridgeport
Absolutely great customer service , manager is really nice and explained everything to the T.. would highly recommend. Remained professional when customer was a little moody with him . Pretty great place . Getting a unit was quick and efficient.
Mr. David. I appreciate what he said and did with help me today. Wonderful Man!!
Unsure due to happens at my units being broken into
Thank for all the help these people are very understanding and huge difference in some storage thank you for being there and caring . every little bit help.would have put this in earlier but was in the hospital for a while.
David was so very patient with me, helped me with the app. Took his time. He was very kind. I appreciated his knowledge and his help and patience.
There was a problem with my automatic payment and David very carefully worked through it to make sure it was reinstated. He patiently helped me navigate the steps to get the app on my phone and make sure it was working too. Kind and respectful customer service. Bravo David :)
David was great good customer service.
Very helpful and poite!! Think his name's nave. Goodguy
I went to the store, and David was helpful to me he was a good helper I appreciate his help.He took his time and help me wrap up my box that was really really nice of him.
This place is always been very respectful and very nice. They're very reasonable price and their staff is amazing!! David has went above and beyond to help us out. He is a definite positive asset to Public Storage in Lakewood. Thank you again David for understanding our needs a a customer and going above that help us get the job done!!
David was super helpful and knowledgeable of everything we needed! He even stayed after office hours to get us set up.
Extremely pleased with my overall experience. David was very pleasant to work with, very patient and friendly, ensured my customer needs were met! I also want to mention I’ve had my storage unit since 2017 and it’s 2021, all of my appliances were still in great condition! Thank you Public Storage Lakewood and David! I appreciate your help and customer service!
David is great help. Excellent customer service and well kept location in Lakewood.
Exceptional service from David this morning during my check in. He obviously takes an incredible amount of pride in providing the best customer service, and was very thoughtful in his approach to going over all contract language, and answering questions I had. Give this man a raise!
Very nice good customer service and maybe a good deal
David was really Great soo professional.
David has been an exceptional employee. He Has always been very courteous and has gone out of his way to help me out. Weather or not it's just a question that I might have or if I need help with something else he has been great
Guy kinda rude when we were there to help our friend with his storage so wasn't very impressed with his attitude because of us being there
David was super helpful and extremely polite. Couldn’t ask for better customer service. I came towards closing and he didn’t rush me or try and get me out, took his time and made sure all my questions were answered. I would recommend this place if you need any storage. I don’t like self automated or do it all online features. Dealing with people directly is much more helpful and eliminates any doubt on what I’m signing up for. Thanks David!!!
David is easy work with and always there help when i need him
David was good and show me every thing perfet
David gave superior customer service. He deserves a raise! :)
David helped me out and got my unit very quickly
David was easy to work with. He was great help where the other store on Phillips rd gave us a run around.
David, was very helpful. Great customer service.
Dave has help me out really alot its a go ok. Linda conway.
David has always been an asset to public storage and the people who rent the storages here.
I just love the customer service that david gives his customers hes always very respectful and helpful
Mike really helped me out finding the right size unit I needed after my storage room was broken into at my apartment complex. Definitely check out Public Storage if you're looking for a safe place to store your belongings.
David was awesome! He helped us transfer our unit when we figured out it was too small. He stayed after hours to make sure we were squared away. Very nice and helpful!
It was a great experience! And the guy was very nice and helpful. I definitely recommend this place!!
David and mike🙏🏾
Do not store your personal items at this location. They have rats. Poor customer service and inconsiderate management
Why on Earth do you make people pay a full month of rent if they vacate the unit that same month. I'm moving my stuff out of my storage space on the 4th of the month but they still want me to pay the full month, yea here let me just give you my money for free. Pretty pathetic and ridiculous stealing money from people like that.
Do not Reserve online or else you will get a small space at the end of a long hard to access hallway. When you change cells you will no longer qualify for the first month discount. Also your initial payments are non-refundable even if your move-in date has not started yet.
Look really close. It's been over a month management is aware of the problem and has failed to do anything about it. Poor customer service. Don't keep your personal things there or this can happen to you.
Rent prices keep goin up n up n up tired of it, moved out.. also no cameras on the storage units only the office building..
Great facilities other than "GUSTAPO" curfew if you work a 9-5 not a good option.
Check in experience was fabulous as the staff were friendly and explained everything very well or at least I thought they did. However the check out experience was disappointing when I discovered that while my rent was prorated when I moved in it would not be when I was moving out. Funny how they forgot to mention that part how convenient. I could understand if they weren’t able to resell the unit but given how scarce available storage units are in the area I know it won’t be an issue. Poor customer service policy for a large company very unsatisfied and will never use and or recommend them again. One of the many reasons I’d recommend working with a local company who actually cares about the people they work with.
I contacted these guys about my bill i expained we are all out of work wating for the goverment to start provideing aid the guy on the phone was totally cool then i get thete explain my situation no compassion at all the owner told me to borrow money from fsmily i explained half the world is out of work then he said i should of gotten my stuff earliet no humanity no compassion im moving out when this is over for sure
Going in and getting a storage unit was really easy with the help of David. He was very kind,fast and efficient at his job, considering he was the only one working. Very good customer service.This is my second time getting a storage unit here would do it again.
This was my is my first experience with renting storage space. David walked me through the process. He was very pleasant. I have not experienced customer service like this in a long time. A+ customer service. Thank you David.
I was helped by tia she was wonderful and very helpful for my first time getting a storage unit I give her a ten out of ten made it a warm welcome
Amazing service by Tia. She was personable and efficient. We got everything we needed even though we were running late. Great experience.
Very nice employees they were very helpful and made sure I had all the information I needed and that I clearly understood everything.
Quick service, they held a particular unit for me for 48 hours and when I came in they immediately got me loaded up with insurance and a deal on first months rent, I only ended up paying 90 for that first month and i am very satisfied, you see normally units of that size plus insurance and no deals would be around 245-265 bucks monthly, so I scored and I think everyone else who needs a public storage space should check out lakewood location, ASAP!
Excellent employees. I left my Storage unit unlocked and they secured for me. Thank you.
I’m very happy and appreciated by Tia and Jamie for helping me today on getting me my new storage.
The facility is very clean the staff is very friendly I will come here again and again and Lorraine was very helpful jamie is Awsome and super helpful
Jamie was extremely helpful in resolving an extremely difficult situation. She handled it in a professional manner.
Kiersten was awesome and helped my grandpa with his storage needs earlier this week. I really appreciate someone answering the same questions for him 10 times without seeming irritated. Very professional and informative.
Kierstin was very helpful. She answered all of my questions thoroughly and patiently. I will definitely be storing my belongings here as soon as the house sells so I can finish downsizing.
Kierstin was very helpful and I will return because of her thanks so much !
Kierstin helped me out a lot and answered every question I had. Very professional and knowledgeable. She’s awesome!!
So far so good! It was a quick and easy sign up process the price is affordable and Jamie was a great, customer service was great and she was so nice and helpful!!!!!!!! Thank you
Theresa was the best, 10/10 would recommend.
Jamie took care of us quickly and was very helpful.
This storage site is amazing! First it started with the phone call and the operator that set me up to lock in the promotional deal. Then once I arrived at the location, the representative Wendy carried the professionalism over the top. She walked me through the paperwork along with being very clear and concise about the storage unit and policies. Also, she made sure to put emphasis on how important it was to protect my storage with insurance. Along side that she gave great examples on what can happen when you DON'T puchase the REASONABLY PRICED insurance. Believe me, PURCHASE THE INSURANCE IT IS WORTH IT IN THE LONG RUN!! Unfortunately, Wendy is no longer with the company, which deeply saddens me. To me she was the epitome of EXCELLENT CUSTOMER SERVICE. I hope and pray she excels wherever her journey takes her.
Jamie was super helpful and nice!
Kierstin was the one to help me out, she seemed very knowledgeable about every question I had. She was a great help I wish there were 1000 more like her working everywhere! Really great customer service. I’ll be returning soon for sure.
This young lady (Kerstin) jumped up to help me with all my questions and was just the sweetest! I want to see her around this property more often. Absolutely fantastic customer service.
Kierstin was very helpful with my aunts rental today, was very prompt and informative. Thank you for making it so easy!
Clean place thanks to Jamie who not only got me all set up but took care of a problem with the hasp on my unit she does it all thank you Jamie
Greatly appreciated the help from Wendy. She was great. Patien, kind, and extremely efficient. Thank you for having such an educated and professional employee
Wendy was great. Patient and kind.
Wendy was very helpful! Easy and fast to set up.
Jamie the Customer service person was very helpful and thorough made the job a lot easier for me explain every detail that I needed answered thanks Jamie
When i went to pay my bill the lady named theresa, she was so nice and she didnt keep me waiting like other place do, keep up the good work ms. Lady
Ms. Wendy has been a great help. She made some outstanding suggestions. I would definitely use her expertise again in the future.
Just signed up today for an outdoor space for our travel trailer. Jamie was very personable, professional, and knew exactly what we needed. We look forward to storing there.
Awsome place to store your belongings keep it safe
Had a need to get stuff stored in a hurry awhile back, and Wendy was a great help, helping me decide which unit was best, and going over everything I needed to know. She was super helpful, professional, and kind.
Wendy was amazing! She helped me find the right supplies needed for packing and was very pleasant to converse with.
What are gate hours
David was great with everything I needed help with and took care of me
Great customer service
Wendy was very professional and very knowledgeable about the company. I felt really secure and confident about my belongings being safe. I highly recommend this location and business.
Thanks for your assistance Wendy, they need to give you a raise for your outstanding work ethic
Kiersten and Wendy were great. Other places try to upsell. These ladies were very straight forward and nice.
Wendy was very nice and knowable. Explained everything in deatail and answered all my questions.. Made the process a breeze. Thank you.
I have used Public Storage a few times at various times within the last 13 years, most recently, a week ago. Wendy was not only very professional, she was kind and went out of her way to help me. I recommend Public Storage to everyone looking to store their belongings.
Wendy is awesome she was so helpful. She helped me in Figuring out my bill. Very friendly I hope she stays
I have to say that i had a great experience talking with Wendy Goerner she was polite, patient, and answered all my questions. I was able to look at a few units and I have found one that I will be interested in. I have a storage unit in another place and they have the rudest and impolite staff. Thank you for taking to time to show me around and to answer my question.
Great service! Very accommodating
Kevin was awesome, a very courteous and helpful employee
Great Guy helping out Great giving details
Ana Karen is a amazing employee at this very location and she was a wonderful help and very easy to talk to and very well informinative and I appreciate the opportunity to meet with public storage and enjoy their future services
Tay was great to work with. Explained all details patiently, and followed thru, ensuring my storage needs were met. She’s a top notch rep for Public Storage!
Service was quick and online sign up was simple.
Kyle great service
Awesome service from Tay, very friendly and professional. Units very clean and easy access, I would highly recommend utilizing their service.
Had a GREAT experience with Tay! She was very helpful and offering to best accommodations needed and assisted as much as possible with all she was able to do. Great location!
Walked in to see a familiar face. The same person who helped us at another location here. Needing to move locations and seeing her here sealed the deal. I know we’ll be getting quality service. Thanks again Anna.
I have never actually been here but Google maps think I have LOL
I like this place Anna Dee and Tay are awesome! They answered all my questions and are super professional.
Tay and Anna Thank you for your service it was a pleasure renting a space at this location.
Reserved a unit with Anna, she was very helpful, and she was very professional, and great customer service.
Tay and Theresa are great. Thanks
Kevin was very helpful and friendly. Thank you
Kevin was very helpful with my visit.
Tay was an angel she is wet professional i will definitely recommend keep up the good work good bless
Great Customer Service and support! Tay was very helpful and got me in that same day!
I was very pleased with the assistance Tay provided. I needed an area to place a Pod and a truck while we unloaded into both. She showed me one area at her location and then went the extra mile to find two additional properties that could accommodate me. I ended up choosing another Public Storage location but it was Tay that made the sale.
Anna was informative and helpful with finding me the perfect unit.
Tay was the girl I saw as soon as I got there and it was a great experience ! She was so helpful and explained everything to me ! I just moved here from NY. And I hope all the people are as helpful as she is ! 5 stars for Tay !
Expect to pay a FULL months rent even if you move out on the 2nd of the month. I get they do month to month but we paid last months rent then moved out on the 2nd of January and they are charging us for the whole month, until the 31st of January. Absolutely ridiculous way to do business. Never will recommend them to anyone else and will never do business with them again. $178 for ONE day!
Great community service. Very helpful, this was my first storage unit and Wendy made it very easy to find the right storage space and helpful pointers and tips about the storage unit. Highly recommend this location.
The facility was clean. Tay was really friendly, and she knew what she was doing and talking about, and she offered other solutions if she couldn’t accommodate.
Outstanding 5 star service!!!
Emily and Tay have the best customer service ever! Love this location
Tay and Ana K excellent customer service,good job guys.
It was mostly a good experience, except for the fact that someone gave away my storage unit the day before my move in...which I had made a reservation for. They ended up giving me another unit that was down for maintenance, because the door was very difficult to open. As someone who works in management myself, I feel that you need to amend the policy of giving away units that have already been reserved. I would rather have put down a deposit to secure the unit, than show up and not have it available. It worked out okay, because I had a strong maintenance guy who could get the door open, but the policy is flawed.
Tay was awesome and extremely helpful and professional.
Tay and Ana Karen provided excellent customer service. They were very informative about fees, promotions and laws regarding my storage unit!
first day placing things in my storage and i broke the key in the lock. Tay and kevin had a great idea to avoid calling a locks smith and helped me turn a bad day into a good one. very helpful and courteous people. Glad i went with them
Office location representatives are friendly and willing to help. Great storage location..
Anna and Scott worked together to ensure what we needed is what we were getting. Anna showed us the space we had reserved and also worked up the numbers for a special Scott had at his location. Scott showed us two of his spaces at his location and we went back to Anna's to settle on that one. She was very helpful and Scott was a treat as well. Highly recommend either of these locations and personnel. They understand what it means to represent Public Storage as a whole to the customer and putting the customer first.
Emily was timely, knowledgeable, confident and thorough. First time experience made eady. Thank you!
Katie is great. I’ve used this location twice now and the employees are friendly and helpful.
Storage, not air conditioned, somewhat pricey
Went into this public storage store to check on moving supply prices and what they had to offer as I’m Moving to Virginia. Emily was so helpful. She got me all the supplies I needed to get my house all packed up and she also saved me a ton of money but getting me a large quantity of boxes in a moving pack and it came with all different sizes! Her customer service and knowledge of what I should use for my items and what boxes work best for different things was beyond perfect and extremely helpful!! Thank you Emily for your help and your time!!
Nice and clean
Went in to see about getting a unit for the summer and the woman working at the desk was extremely helpful. She showed me a few of the units and gave me a tour of the property and was able to answer all of my questions. Will deffinately be recommending this location to others! Thanks Rachel for all your help!
Stored here for many years. Recently moved out and had need of account info. Rachel was extremely pleasant and helpful and answered all my questions. I will continue to use and recommend Public Storage in the future. Thank you for being there when you were needed.
Rachel was a pleasure to work with. She has a polite demeanor and infectious laugh. She made the process quick and easy.
Ameitra was a great help! Amazing customer service! Even stayed late to help me get signed up.
Tay did an amazing job.. Very helpful
Great customer service! Tay is great 😁
Watch for large price increases to your monthly rent after you have moved in. Not a good choice for long term rental.
Great Customer Service and Very Informative! Tay is AMAZING
Karen was very helpful in helping pick out a storage unit for my needs. She really gets customer service.
I just got a unit here and was helped by Rachel. She was very friendly and accommodating. Thank you so much for the help and wonderful service.
People here are very nice. Rachel answered all my questions and helped me to decide what I wanna do. Def gonna rent here as soon as I'm able.
Me Rachel is awesome so helpful and kind to everyone i will use the place again and very clean place thank you for helping us out when we really needed it A++++
Tay is awesome!
Emily is extremely pleasant to deal with. Very customer friendly and always helpful. Thanks for all your help!
I needed a storage last minute and Tay helped me get it done. She not only was quick, as my family and I were on a time limit, but also was absolutely hilarious. She had my family and I smiling from ear to ear. Very professional, very kind, very sweet. We only needed this storage for a week or two and she helped us a lot. Outstanding service. Would highly recommend this location to anyone needing storage.
Never use them again
Had a worst experience this morning at the Lakewood location.The lady was very very very rude and don’t know how to talk to customers.Another customer walked in and also testify that the lady was disrespectful.She don’t deserve to work there if this is how she will treat customers.
Tay was great!!! Thanks for making this process easy!
Amazing service great location tay and Scott are very helpful great customer service.....
Tay and Scott did a remarkable job helping my family and I. I wouldn't recommend any other storage facility!
Great service 😊 by tay
Tay and rich you two were such a big help today thx a lot
Thanks to tay, this is our second time using public storage. Booth times tay has been very helpful and we appreciate her attentiveness.
Tay and rachel are awesome! Very good customer service and friendly i hope yo work with them soon!
Had an awesome experience with TAY and Rachel!
Tay and Rachel did a wonderful job helping me n my fiancé get our storage unit. Great ladies I must say, thank u for your excellent customer service.
This review is being posted by David Boyd on this account. I have been a Public Storage customer for over a year. I recently had a issue with my unit and was directed to one of the on property managers and Rich the District Manager. They both went out of their way to insure that the problem was resolved in a timely manner and to my satisfaction. I would most definitely recommend this Public Storage location to any and all family and friends in need of their service. My hat is off to Tay & Rich!
Helped my brother with his process on storing his car at this place and Tay made it simple, quick and convenient. Very detailed with all the info we needed. We truly appreciate her customer service
Tay the property manager was very helpful and attentive with our move in. Any questions and doubts I had from the beginning, she was able to assess the situation and made it easier for me and my husband to move all of our belongings up to returning any items bought which we didn’t end up not using. I can’t ask for more and definitely would refer anyone to this facility with the great customer service and no doubt expect it each time you need anything from her. Thanks for always going above and beyond Tay! Keep it up 😀
Free parking, helpful staff, a secure place for my stuff.
Great service. Friendly and knowledgable.
went in for information on storage facility and was greeted very nicely by Tay and Karen. They answered all my questions and provided me with good feed back on everything I asked for. Was very satisfied with their customer service. Thank you Tay and Karen.
Tay and Karen were friendly and helpful.
Tay & Karen made our experience here great, we definitely recommend public storage here in lakewood to anyone looking for clean facilities and great prices!
I came in and Tay helped me. Wonderful customer service and extremely knowledgeable.
Good spaces, friendly faces! Tay and her protoge were very helpful 😎
Brian is very awesome, polite and fast service. I loved the service today.
They have a great heated storage units at a fair price.
Brian was really great. Fast, efficient, and informative
Tay and lena , were more then a big help with very good service
Shy was very friendly and service was amazing... smooth process!! Thanks again #WelovePublicStorage
Tay went out of her way to help me. Extra mile by taking care of my needs at the end of the month and end of the day the busiest time for her and did it with a beautiful smile. Thank you
Good storage facility
Started at paying $60 when I rented my 5x10 unit less than years ago. Now paying $114, they increase prices by more than 20% once you are there for awhile. Scam, Roof is in disrepair. No carts to help move things. Have to buy insurance and lock for additional $10-$20 per month. Hard to get in and out of gate and property from road. Overpriced for this area.
Tay was very professional and helpful. She halp me save money and really appreciate that! Excellent service.
Tay is one of the best when it comes to customer service from day one she has stayed true & on top of every situation I've had questions about. Tay you are one of a kind & you have really impressed me. Thank you so much
I came back from deployment they charged me the entire month because I take everything out using only two days of the new month.. They lost a client
Very professional and friendly here! Tay was great in helping us pick the right units for our needs. Thanks guys!
Tay service was great thanks I appreciate your help
A Big thank you to Tay and Lena for a great customer service.
Amanda was polite and helpful.
Tay was super helpful and knowledgeable about pricing, packaging and units. Fast, easy, professional service. Highly recommended.
Shy is Awesome! :)
Both employees Tay and Erica gave excellent customer service today. It was a pleasure to see how efficient they were able to assist.
Shy was wonderfully personable and very friendly.
Shy was amazing and answered all my questions. Ran into an unavailability and she took the time to get me unto the unit I needed! Come down and see your girl Shy!!
Tay ,Erica,And Lisa Were Very Nice. They Answered All My Questions And Were Very Helpful. They Treated Me With Respect And Made Sure I Left Knowing Everything I Needed To Know.
A BIG thank you to Tay & Erica for making my transfer easy. These ladies were a pleasure to work with.
Tay Amanda Erica Shauna excellent service
Great customer service. Amanda was very nice and helpful. She answered all my questions and concerns that I had. She was very thorough and professional the whole time. I highly recommend storing your things here.
Ashley did a great job showing us the property and allowing us time to consider if it fit our needs. She carefully and fully explained our requirements and options in a thorough, organized and friendly manner. We greatly appreciate the efficient and pleasant service!
I like the way I was helped. very nice, polite, and courteous. all my questions were answered although I didn't have much considering everything that needed to be explained was. I would tell anyone come here and they will be happy
Ashley provided great information service! Very quick and efficient. She made our storage experience great!
Tay was very professional and courteous! She made the experience very smooth. Thanks!
Great service and Liz took care of all my storage needs. Awesome customer service!
Ashley was awesome! She was very professional and explained my rental agreement with ease. This was a very painless experience. Great job!
Ashley was very helpful thank u for bieng patient
Great customer service from Ashley and Tay
Good ol' public storage!!
Sam and Tay helped me find a unit today and they were fast and accurate and didn't try to over sell anything
How much does a 5x5 cost
Ashley was astonishing kind and helpful in getting me the space I needed.
Tay and Schyler did an excellent job!
Stopped in after deployment issues, Ashley was great help fixing all problems!
Ashley is the most respectable and personalable and sweetest professional staff I've met.
Good unit too expensive no electrical socket harrassive employees
Pretty much a dump
Clean and well maintained storage locker, Ameitra was very helpful and accommodating.
Best service, by Ashley!
Ashley did an amazing job of helping us in a timely and friendly way. We felt like we were leaving our personal items with family! Thanks sooooo much for making a somewhat taxing time on our lives a little bit easier with your great customer service. Smiles go a long way too so thanks for cheering us up!
Ashley was wonderful and very knowledgeable about everything.
Great customer service, Ashley was very courteous, helpful and friendly. Definitely recommend over other storage units.
Tay and Kristina These ladies were amazing full of firework explosion of happiness!! Daisy
Brian was amazing and his personality was fireworks! He was super helpful and an absolute delightful!
Brian's internet was down and went the extra mile to do everything he could to make my moving experience as easy as possibly even though i was hit by a fireworks last night he made sure to walk slow and explain everything great place.
Brian - Brain was super helpful and a good people's person and that dude loves fireworks
Got me in the last storage available at the size I wanted. Had great 10'x10' cupcakes with Ashley. Thank you.
Miss Ashley was definitely sweeter than cupcakes!!! Thanks for the welcome to my storage:)
Seja provided me with more than exceptional service! She made renting a storage unit fast and easy! Cupcakes are here...whatever that means.
Brian was very helpful and went the extra mile to get us a good unit.
Excellent, what a great experience I had at plubic storage on 77 and bridgeport in Lakewood WA , Caitlyn and lena was very friendly and knowledgeable experience. I will rent again. Thank you.
Caitlyn and Lena were very helpful to my needs. When I needed to pay my bill they were kind enough to stay open just a few more minutes. Thank you soooo much. Courteous and awesome young lady's. Thanks again. Roberta Carpenter.
Tay , provided excellent service very informative
Wow. Amazing service, great location, clean and secure area. Tay the manager helped me out from start to finish in no time! I got a great deal as Tay searched for specials and promotional incentives while assisting me. Tay is highly professional and knows everything there is to know about your storage needs. Highly recommend to come by and check it out.
Tay and Ashley were,excellent.. they found me a unit that fit my needs and provided such great service with a smile with everything they did. Definatly come check them out!!! :)
Lena was great. Five stares all the way across!
Caitlyn went above and beyond to make sure all my needs were met even to stay late to assist.
I've been there just shy of two years now and it's a cheap convenient place to store your stuff. The customer service is always top notch, tay you rock! Thanks for giving me peace of mind with my keeping my stuff safe!
I've had nothing less than amazing customer service! Even though I live 4 cities away, I always make the drive just to chat it up with the office workers. Absolutely love Tay with a purple passion. Thank you to her trainee, Brian, for putting up with my hot mess! Love y'all! I will always refer people to your storage facility. Thanks for almost one year of being my personal stuff' s home. No mold, no pests and no hassles!♡
Had a great 1 year experience with this storage facility. Got along well with the employees. Tay and Brian keep up the good work! It was a pleasure doing business with you guys.
I'm only giving this public storage three stars because when you move in they have a special that's a dollar pay your first month rent and you pay a small administration fee your insurance in the lock so it's usually only about like 30 bucks 30 40 bucks you know at the most but this particular property owner has a way around that so you're still paying over $100 even with that dollar move-in special also the lady that was working the day that I got my storage unit pressured me to do a review right then and there on site and the pressure to do a good review so I was really inclined to do a bad review because she was being pressured but I decided not to. The reason why I'm writing this review now is because did the property they only have four cameras my unit got broken into a whole bunch of other units got broke into people went through the fence and stole stuff and they just don't have cameras anywhere but the front there's the whole back area with no cameras so people can just still stuff whenever I don't know if it's just this property or what but I don't feel safe having my stuff there anymore and I'm going to move it out as soon as I can but I live out of state so it's kind of hard but yeah this property has been the worst I've dealt with out of all public storage's in my whole life and I've dealt with by like 6 or 7 of them.
Tay Brian Great Service
Great Customer Service from Tay, always a pleasure.
Very helpfull with no problems. And they very nice. Ashley and tay.
Tay did a fantastic job of getting us in and out and set up with a unit. Couldnt have been easier. Would recommend!!!!!
Tay did a fantastic job got us in and out quick.
I was really impressed with public storage on Bridgeport ave in Lakewood WA. An emergency situation arose, and I was in a real bind to locate a storage unit for some equipment that needed to be securely stored. I was indisposed at the time because I was at work. Tay the property manager at public storage was very considerate and helpful to my situation. She went the extra mile in helping to secure a unit for me. The price of the unit was very fair and competitive to other storage units. I would strongly recommend public storage in Lakewood to anyone needing a storage unit
I had a wonderful experience.
Tay very nice and professional.
Tay, Brittany and Kristina are the best and tay should get a raise she's so good!
Tay was incredibly helpful in getting me set up and moved in!
Yay, Sam, Ashley were helpful, friendly and fast!!
Tay and Sam are very knowledgeable and gave a WA welcoming helping me protect my belongings .
Tay WAs very professional 5 stars doesn't do her justice .. 7 stars !!!!
I've had good and bad experiences with Public Storage.
Tay was nice and helpful!
I have and I am still having the best experience with this location. Tay and Caitlyn have been a great team in completing our needs. Tay helped us at the beginning ensure we got one of the best rates around the area for the storage that fits our needs. When I went to sign up Caitlyn was there with our information and I was thinking I'm going to have to explain what was going on but the communication was already there and the process was seemless. Keep up the great work.
Tay took great care of us and our business! She was very knowledgeable and professional. Answered all our questions and concerns. Showed us the location and how to access our storage. She was amazing and I would recommend Tay and Public Storage for all your storage needs!
Tay time and time again I receive great service I highly recommend this location thanks for all you do
Job well done thank you Tay
Hardest worker in the world. I just love her
Great and easy service.
Tay is the beat at this
Tay was awesome she made my experience awesome
Tay was very proffessional and kind this morning. Thank you.
Tay helped me get everything done and moved into my unit. Even with the computer system down everything went smooth and fast. Great service and very friendly. Would recommend 👍🏼
Tay was a great person she was a great help with everything
Tay helped us out a lot finding a location that had the size we needed to store our vehicles before we deployed. Her help was greatly appreciated and professional.
We had the pleasure of dealing with Cory in the office today. He was extremely professional and efficient in dealing with us. His very pleasant demeanor made the transaction progress quickly. Thank you for the great service. We really appreciate it!
Tay and Lena provided great service
The service as great , Tay was was very kind and informative I give this property 5 stars
The service provided from Tay was great, my only concern is the mandatory insurance and I mistakenly purchased a lock that I don't need and do not want I would like a refund for the lock please in which I returned please -Thankyou
I went in on 9/23/2016 looking for a storage unit. I had been playing phone tag with another public storage location and also kept on being told that the unit I reserved on their site was a parking place. When I did talk to someone I never got a straight answer. I stopped by one location and they were gone and I waiting for them to come back but it took forever, so I went to this location and Tay was so helpful and friendly. She didn't have a unit available when I first got there so she started contacting other locations right in front of me to help me out. She also asked my questions to help me get the unit I really needed. While in the process of being on the phone someone had just cleaned their unit out and let her know that they were done. I was able to get that unit after weeks of phone tag from other locations. Tay also helped my pick items to protect my belongings while in storage and she explained everything to me thoroughly and I was so pleased be her attitude and help.. This location is very clean and Tay made my experience a nice one. Thank you Tay so much for your help... Angelika Crawford
She is super helpful I am happy with her service. Tay thank you so much.
Paula set up my storage unit after I came in and reserved one online. My reservation gave me a unit further off, but an empty one was closer by to the property mangers onsite apt so she moved me. Really helpful for any questions I had and polite an cheerful. Was a pleasure dealing with her.
Customer Service at its best Cory was a Major help thanks a lot!
I have been with your company for some years. I have to let you know the quality of customer service I have recieved from your prpoerty manager Tay. She has provided consistently excellent, professional level communication both in her active listening sales style, (She discovered what I actually needed by accurate review questions, thereby saving me unnecessary moves), and in her knowledge of your processes, costs, and regulations. I have felt well informed and respected when working with her. I misunderstood the checkcout date and was moving after work at the VA Medical Center to be out on the 6th. Other employees so me starting the process before the end of the month and after the thirty first as well. None of them mentioned that I needed to set up the prorated days. Tay brought this to my attention, explained the misunderstanding in calm and professional language, and completed the paperwork for the prorate quickly and with a warm smile. A customer service professional of her quality is an invaluable asset to a company who depends on customer satisfaction for their continuing success.
Great place good info clean
The manager Tay is helpful and friendly, she really puts the customer first. I had ZERO problems, and would rent here again FOR SURE 😀
Tay and Lorraine do great at taking care of me and my storage needs.
Tay and lorraine are awesome weve had a change in storage units and worked throught everything never any issues
Tay...very knowlege...made process easy.
Tay was the best. Helped me with all my needs and got the best price. Will be recommending!
Tay was very helpful. She saved me more money and got me into a better unit then what I originally asked for. I love the great customer service Tay has provided.
Tay was very friendly and knowledgeable, and very clear. She is patient and courteous. She gave me confidence that I could trust public storage with my belongings.
The service was friend and perfect. Thanks Tay i was able to get my move finished.
Tay was amazing and made the whole process smooth and easy. I recommend this storage place
Tay and Amy were very helpful.
Tay and Candy Provided great service. Called me right away with a unit.
Tay was extremely helpful in getting us our first storage unit. She made the process easy and helped us to get the best deal. Thanks!!
Ray was awesome. Quick, easy, simple, in and out. Great experience. Would definitely recommend.
Tay n Becky were great. Glad i got the 50% off deal! Thanks y'all! I came back today one month later to get a bigger unit... Ashley was RAD!! Brand new n handled my transfer like a champ
Tay did an outstanding job! Very helpful! Great Customer Service!
Tay was very helpful today with helping us get a unit we needed. She went above and beyond to make sure we got the special we found online even at another location. Tay showed us what customer service is all about.
Today I came in for boxes, and I was provided with excellent service. Everytime I come here Tay loads my boxes I love coming here and she also spoke some German with me She's great.
Tay was wonderful, she helped me find the right storage for us.. I recommend this location👍👌
Sharon was very helpful and easy to rent a unit great job
I would have to say it was very professional and non time consuming. Sharon was very respectful and accommodating in ways that would be inconvenient for others. My mother came along and was very hot and exhausted, Sharon offered us both water and even brought out a chair for my mother. I'm more than satisfied and grateful for this woman, she definitely went above and beyond. Angelique
Scott was very friendly and helpful!
Tay, she is incredible always helpful, polite, friendly great customer service. 5*****
Tay is amazing. Good advice and great service. I appreciate it so much! Thank you!
Tay, she was very helpful and knowledgeable about all the questions I ask and very patient. I think she deserves a raise and promotion!!!
Tay she has been an awesome manager and always willing to help with any needs that I have and has information always ready
Tay was awesome! Great personality and explained all the paperwork thoroughly and made the process go as smooth as possible!
The people here are vwry friwndly when ypur cooperative Tay is very nice and business orientated.i always see her making her rounds i wouod defintpy recommend public atorage ita very a very convient experience
I've never needed to Rent a storage unit before. When I came in Tay was very helpful, very knowledgeable of her job, friendly, answer any questions I had thoroughly. I always see Tay Walking and checking the grounds. Always says Hi with a smile and ask how you are doing and if you have any issues. Tay looks out for the customer, she always makes me feel important and welcomed. I definitely would recommend Public Storage in Lakewood. Tay is a great employee. Thank you Tay for all you do, keep smiling. Thank you everyone in Lakewood for helping all your customers.
I appreciate Tays time, the unit Tay showed me is defiantly going to work for my needs, if this is the route I go here shortly.
Tay was wonderful. Shes very friendly and helpful. Give her a raise! !!!!!!
I promised to write this review so here it is This location is the best location I've EVER stored at, Tay recruited me to move my things from Tumwater and store closer to home, the ladies here Tay, Paulette and Alisha have been so amazing and warm, they go the extra mile to provide excellent customer service, I feel as if I've made friends here at this location, even on a rough day I'll stop by the office and everyone's attitude is always so uplifting and positive, after several years of storing with the company I will be relocating across the states and I will always choose public storage thanks again ladies for all you do to keep your customers satisfied.
This place is awesome great customer service. The manager Tay was awesome with helping get exactly what I was needing. Thank you Tay
Tay was extremely helpful. She got me in and out within 20mins. The process was quick, easy, and to the point. I would definitely return here next time i need a storage unit
Went to public storage today and wasnt sure what was needed to make my move but tay was so excellent in helping me figure out all the things i needed. I apperciate her help. Shes awesome !!!!!!
Tae and Becky were awesome to us! My fiancé and I loved our experience they were so concerned about getting to know us! I will definitely recommend! 😊
Tay and Becky were amazing! Had us in and out with everything we needed in a half hour.
Tay was helpful and delivered outstanding customer service
Tay was very hepful and very kind and gave us knowledge about the units
Tay provided excellent service, very knowledgeable.
Tay was very helpful and polite.
Tay is a magician! She made things work for me. I thought i could never get a bigger unit to move into there but she made sure that i got the unit that i need in all possible way which made my move very convenient and less stressful. Thanks a lot!
Tay is totally awesome and friendly she gave me a reminder call about my monthly rent the employees here are very accomdating, would definitely reccommend public storage
Tay awesome service
Tay first class service and professionalism. Highly recommend.
Tay was an amazing help. Directed me to another location that had a better fit for my needs. Thank you.
Tay was incredibly professional and a joy to work with, I highly recommend coming to see her!!!! :-)
Tay.......wonderful personality & service.
Tay probided hreat service I definitely will be keeping my bisimess here
Tay was an amazing property manager very professional and courtious and all times nice place to store goods
Tay has been outstanding very helpful amusing customer service I have ever had thanks so much!!
Brittany , Josh and Eric made the storage rental process very personal and pleasant. They get A for awesome !
Brittany, Josh, and Eric were extremely helpful and was able to get us into a unit at the last minute! Super grateful!
TAY was very wonderful with helping us find a storage for our belongings. I would definitely recommend this place.
I came into rent a unit and was helped by Paulette she was very friendly best customer service ever!
Very good service quick and easy (service rep name Tay)
Tay was very informative and helped out alot.
Tay has been very warm and friendly she has been a blessings as far as taking care of all our needs shes very professional she kept the arrangement and the appointments by following up her customer service was outstanding
Why isn't she the boss yet..lol.. my first experience at public storage and it was phenomenal. . Thank you tay.
Tay was excellent i think she is in the wrong business she should be a car sales woman overall happy and she was very efficient.
Tay was super helpful! If you don't screw her over (don't leave stuff in the unit when you leave) she will bend over backwards to help you! Great experience.
Miss Tay provided awesome service, very well put together and great floor plan, i ended up not needing the space but in the future if needed i will def choose public storage.
I had the best experience with Tay. Moving is such a stressful time and Tay made it much easier for me. Tay was very nice and helpful in making sure all my needs were met. Thank you Tay
Great service.. Tay is real helpful.. I was here a couple of months ago and watched her dealing with a crazy lady.. I would have lost it... She should get a raise!
Tay was great; knew what she was doing and very helpful.
Tay was awesome
Tay is very pleasant to the customers, and very helpful I give her and the location five stars...
Lena and Tay good service
Tay and Lena gave a great customer service. Thanks y'all & happy Holidays.
Latanisha did a great job at helping me find a unit
I read reviews on here before choosing public storage and instantly knew it was the best choice for me. As the reviews said, Latanisha was extremely helpful and everything was done quickly and professionally.
Latanisha and Lindsey was very helpful this was my first time renting a unit and I was very pleased with the both of them.. five star ladies..
Latanisha was amazing. She helped me find the right size unit and boxes. She was throrough and polite and i will definitely recommend public storage again.
The service I received from Latanisha was flawless she showed me how to properly protect my tv in which i never knew now im worried bout the other tv I placed in atorage at another facility. She is an excellent employee thanks again...
Latanishia was very informative and helpful as well as courteous!
Latanisha was very pleasant and friendly amd knowledgeable she made renting my space and protecting my belongings easy
Latinasha. Excellent service, speedy and quality performance.
Latanisha excellent service and experience that I had
Latanisha, she was very pleasant and very helpful to find me what I was looking for and great customer service.
Candy and Latanisha...well, they rock, they are the reason I am still renting a unit at this location. These two ladies deserve recognition and praise for the outstanding way they represent your company. The professional, efficient, pleasant and care these ladies take in doing their job is what makes them remarkable and a credit to your company. I can't say enough good things about these ladies, really they are awesome.
Latanisha and Scott were VERY helpful! Really helped us get the best deal and explained everything to us in detail in what to expect and how to store our belongings properly. Would recommend highly to anyone!
La Tanisha , wonderful,timely customer service. ...
Latanisha , great service she knows what shes doing ...
Latanisha she did an outstanding job helping me get my storage today and I highly recommend anyone to come and get a storage from public storage 72nd and Bridgeport miss Jackie
Latanisha, is wonderful and very helpful. I would recommend friends & fam 2 come here
Latanisha Great service would recommend this place for anyone
Alisha was awesome and helpful. Saved us money and helped alot. :) highly recommend.
Scott is the man
Lorraine was very helpful today (10/08/15).....from the time I pulled up and entered their storage location to inquire about a storage unit at this location.....she showed me what was available per my request.....and we where able to find the size storage unit and location that would work for me to store some items for the winter. We walked back to the office and filled out/went over all the paperwork to get me set up with the storage unit....she was very pleasant to work with today and she even tolerated my jokes while I was there. If I ever open my own business in the storage unit market....I will hire Lorraine to come to work for my business.....she is excellent in customer service....that is why I rented a storage unit with her today she sold me on it and met all my expressed needs today for what I was looking for ..... if it was on price alone on this unit and location I would have kept on looking for a storage unit for less money.....signed sealed and delivered.....thank you Lorraine.....it was a pleasure to speak and do business with you today.
Scott and Allison were great. Answered all of our questions and were very professional. Made the rental process easy.
Great service from Lorraine lena!
Lorraine has awesome customer
Latanisha she was very helpful she was just great her customise service was top notch. Since I walked in the door she made me feel warm and welcome..
Lorraine is an amazing representative of your company. She is friendly, courteous and very knowledgeable. Thank you again Lorraine for all your hard work! Keep up the good job.
Lorraine 5 stars for sure.
latanisha and Samantha provided good service. quick and efficient great job
Latanisha, excellent service everything handled in a professional manner
Latanisha was very helpful today everything went smooth. Thanks
The customer service was great! Lorrainne showed me the different units and was very customer friendly. Plus I like how clean the property was compared to different Storage units I've seen in the Pierce County area. Thank you
Excellent customer service!! Great staff - paperwork was a breeze, and when I had an issue with the gate (my fault) Lorraine was a huge help. Would definately recommend to friends.
Latanisha was extremely helpful when i came in to pay on my late payment. I would definitely recommend this facility.
Latanisha was awesome! She gave me a great deal and was professional and friendly.
Lorraine was very nice and she answered all my questions and she's very professional.
La tan is ha ...best sell ladies that I ever met. Please keep her around
Quick and found latanisha very friendy and informative.
Lorraine was very helpful got me into the perfect unit that I needed and at the right price thanks Lorraine
I went in today to see what my options were and Lorraine was extremely helpful and pointed me in the right direction very satisfied with their customer service
Allison was great and made my move in super easy!
Lorraine was awesome! She explained all my options really well. She even referred me to another Public Storage facility that may be able to accommodate my belongings. She also notified me as soon as the unit I was interested became available. Processing my paperwork was done real fast and she answered all my questions. I am one very satisfied customer.. :D
scott is an amazing funny guy... he told me to tell everyone he is very handsome. he loves his wife and his evil cat named jessica great place come back everytime I move!
Scott helped me out and saved me some money :')
I was expecting this to be a pain in the butt with lots of paperwork and someone very bored helping me... in fact it was quite the other way around! Lorraine was fun to chat with and was more than happy to point out anything I had a question about. Was an absolutely fantastic experience I was not expecting.
I had a Great and easy experience at Public Storage. MS. Loraine was very polite and explained everything so i felt like a winner.
Lorraina is so nice, she makes moving some of my stuff a little Ezra to day
Lorraine was a great.
candy and Scott provided great service! will reference friends and family to public storage
Scott and candy are awesome!!
Lorraine was so nice I like her a lot I will be back
Helped me save money by moving into a smaller unit when I had picked one too big! Lorraine was great and remembered me even though I forgot to call and ask if a smaller one was available!
Scott and Candy were very helpful with the setup of the contract.
Candy was very helpful and fun.
Candy was very helpful.
I just got my rental unit today, I am satisfied with the size and location of it, I registered online the day before (received the internet special) move in and the next day I just showed up and completed the contract. I have to say though, the person (although nice) really tried to use some high pressure sales techniques to get me to buy extra stuff such as boxes and a mattress cover that I didn't need. She walked out with me and showed me the unit and it was exactly the one I needed, she asked me a few questions about what needed to be stored in the unit and were there going to be furniture (such as a Couch or Mattress, this comes in to play later), I told her no, we then went inside to complete the contract agreement. Before even setting pen to paper, she tried to include a plastic mattress cover for the "floor", as she described, to "keep the water out". I told her no, I didn't want that, I have pallets, so she went back in the computer and deducted that amount from the price, YES, she was going to throw it in and charge me for it without telling me. Good thing I asked what that was. The next question was the insurance on the unit, she told me that I HAD to have insurance, which would be kind of understandable if the storage unit had anything in it at the time, but the contracts language said differently and I showed her, quoting that it said "I ELECT to obtain the insurance coverage available through PSCC, Inc., in the amount indicated below" (there were three options). I told her that I didn't want their insurance, I have my own home owners insurance that covers this, she then told me that she had already swiped my credit card (yes, swiped my card before I even filled out and signed the contract. I told her that I wanted that $11.37 dollars off there, I didn't need this insurance, she said to go ahead and sign the insurance form accepting the amount, then she would give me another form for me to decline the insurance and the insurance will be taken off, like a fool I did it, hopefully I will not get charged this insurance amount next month or monthly for that matter. After I got home, I looked at the copy of the insurance policy she gave me, it was the one she told me to sign and initial agreeing to the insurance, so another trip back to PS, I asked for the one I declined, she gave it to man and said that she forgot to give it to me when I left......, ok, I'll give her that. This is not how business should be conducted, I'm willing to bet that the insurance amount will still be charged to me. This is a reflection of PS, but only indirectly due to some serious questionable business practices on one particular employee, all in all, I still received the unit, but Public Storage seriously needs to do some house cleaning.
Scott help me. With very good customer service. Very well explained
Scott showed us two units and talked us into an upgrade! Wonderful customer service highly recommend working with him!
Candy and Scott help a storage unit
Candy nd Scott that worked there helped me out a lot. Appreciate their hard work.
My experience was pleasant and Scott & Candy help me pay my bill with ease they were very helpful, nice and ready to understand I appreciated their helpfulness
I absolutely am so great full for candy she last minute helped me get my storage unit! Thank you so much candy!!
Lori assisted me with my billing and helped me understand my balance. Had the best customer service from her than I had in months even when I originally set up my account.
Great service! Thanks Lori for all your help. I will definitely recommend you to all my Army buddies.
Love this place... So nice and friendly .. Easy paper work... Great find...
First time renting a unit and it was a good experience. Candy was nice and helpful.
A little pricey but they have great customer service. Candy was wonderful in explaining everything to me. I highly recommend this storage place to everyone.
Anthony and Candy were very helpful today.
Service was amazing!! I feel my belongings will be very safe here and Candy answered all of our questions with detailed answers and I am all set!!
Candy, Scott and Tina have been wonderful to work with, very helpful and friendly.
Scott and Tina Marie where great and big help got me settled in and ready to go quick definitely recommend
Thank you Candy!! Very helpful.
Our Name are Conztrillana and Terry Hankerson today we seen Candy at lakewood public storage she was great..
candy was great!
awesome customer service by Candy.
Candi was great. Got me in and out with no hassle. I would recommend this place to anyone.
Scott did great nice hair
candy was very helpful and friendly. excellent service. I will recommend to anyone
came in close to closing time and candy was very happy to help me get a storage unit.It was very fast service and I got my unit with no problems..thankyou
scott was very helpful and very knowledgeable about your site.
Rented a storage today from Cindy who was very helpful. I would recommend anyone looking for a storage unit to come here! great prices great customer service.
got an amazing deal for really cheap online, if u need storage then u gotta go online to get hella cheap prices!!
Excellent customer service. Close to my home, clean and affordable. Candy was very knowledgeable and easy to talk to.
candy was very helpful and expedient in getting me a storage unit
Very helpful and very quick
Mrs candy did a great job showing me the units. Helped me save money and gave a lot of moving tips. Thanks candy I hope your working every time I come by.
Very friendly and fast customer service. Amazing deal for the storage I needed. Candy was very polite and friendly
Quick, easy, polite, and very helpful.
Candy was an absolute pleasure to deal with! She had exactly what we needed with no hassle! Happy to give my business to this public storage!
Scott gave me a great deal on the unit.
Hey scott gave me a great deal on a storage unit
This is a great place to store!! ! Candy was our helper and wow she assisted us to the exteme... thank u Candy u were the best I'm recommending to all our military friends!!!
Manager Candy was very polite and Kathy helped us was such a pleasure to deal with. Great deals and amazing facility! Very very happy with site and customer service!!!
Scott and candy were sweet as can be. They were awesome! Thanks for the fast friendly service! Promotions! !
Very quick to get a unit. Candy is helpful!!
Liz and candy, were the consummate professionals and very helpful. Very clean and smooth ran site.
Was outstanding! Candy & her staff were professional and very prompt. It could not have been a better experience... she located the right size unit for me, advised when it was available, and made comments on how to "pack things in". What else could you ask for? 100% recommend this Public Storage. My compliments to Candy & her staff
Kathy was very friendly and helpful getting us set up with a new unit
Candy did a great job helping me out... everything was ready when I got here...
Scott is "freaking" wonderful.
We have been using this storage place for a few months and really like it. Candy is always very nice when I go in to pay our rental fee. She always greets you with a smile!
I love this place. Candy is very professional and efficient.
Good fast friendly service. Happy to be here
Kathy and candy were excellent
Candy well done, very nice
Candy was such a help and served with a smile, I am very satisfied
I went in and was immediately helped out. The service is very friendly and they explain the information thoroughly. I was helped by Elizabeth and Candy and all of my needs were met accordingly. Great service great price and I am 100% satisfied. Definitely recommended
Candy was There to help me out in a tight spot and was happy they were so kind and helpful took all the time I need to make my decisions
Fast..easy service...Candy was very helpful.
Scott and candy helped me today very friendly
Scott and candy are the best
Both Candi and Scott were very helpful. They took the time to explain what I did not understand.
Jennifer, Candy and Scott were great. Helped me with my moving needs ..needed help with getting lots of boxes. Thanks great service
Awesome place very helpful secure and friendly come check them out candy and scott
Wonderful service! Candy was very kind and knowledgeable, making me want to recommend this company to my friends.
It was great
Candy is great to work with and very helpful. Grounds are very clean and well maintained. We have used Public Storage in the past and will continue to do so with this level of customer service.
Candy is the best she got me in and got me out keep up the good work
Kathy helped me today while Candy was attending to other duties. I found both women to be very helpful, professional, and a joy to be around. Kathy explained very clearly all the various things that I needed to sign and took me to my space, explaining very simply how the lock works and such. An overall very good experience.
Very helpful and pleasant people.
Nice friendly service all the time. Never had any issues!
First time ever renting a storage room. It was very easy and the staff (Candy) was very welcoming and knowledgeable.
The staff are GREAT. Well, the ones that work on the property. However, they people from other sites work there who don't always let my delivery guy into my unit. It has been somewhat of a problem at times. It hasn't happened as of late (probably Candy is usually the person smiling behind the desk). The prices are a bit steep but the security and location rationalize my being there. I see a lot of military in there which speaks to me about their outreach to our service men.
Great establishment, love the smiling faces from the energetic staff. They keep the grounds clean your things secure and the bathroom stocked... what more could you ask.. if you ask would I recommend this place I would tell you I allready have.. keep up the good work ladies
Elizabeth was terrific in helping us get in to a unit. The property was clean and she was working hard with a smile on her face! Thanks Elizabeth!
I was a walk-in cold call and got excellent and quick service. Every question was answered efficiently and completely. After shopping around other storage facilities in my immediate area, it didn't take much to figure this was the best value for cost. Candy is the facility manager of this location, but I got excellent service from Kathy.
So far the service here has been great! I got a great tip about using charcoal in my unit to keep my things dry and Scott also helped me make a new reservation when the one I missed the one I did online and I still got a great deal. Thanks again. Diana
Candy, the property manager, called my cell phone minutes after I made an online reservation for a 10 x 10 unit. She was courteous, accommodating, and easy to work with. I arrived 30 minutes before the office closed, and was able to rent a unit before the end of the day. Here is a list of pros and cons, based on my experience. Some pros and cons are likely to be true of all storage units, or Public Storage in general. Pros: * Easy drive-up access to the unit. * High ceilings, to maximize storage space. * Few people coming and going, so it's easy to move around. * Gated property protected by gate code in AND out (so someone couldn't just hop over the fence and push a button to open the gate and let in an unauthorized car). * Good hours for access (6 a.m. to 9 p.m.) Cons: * Hidden fees - the frequent advertisement of "$1 first month's rent" is a little misleading. Here are some additional charges: * $22, non-refundable "new account administration fee" * $ 9, "required" insurance (more about this below) - monthly! * $16, for a Public Storage branded circular lock (circular locks are required, so bring one if you don't want to over-pay for a Public Storage lock) * Units: * first one smelled strongly of moth balls. As I mentioned, Candy was accommodating with trying another unit. * Second one had a tear in the ceiling insulation, fixed with tape (I passed on this unit, just in case that tear also indicated a roof leak); also, the door did not roll down completely, leaving a 1-2 inch gap, perfect for small critters to get in. * This is probably true of all such units, but there is about 6" of shared airspace between all units at the tops of the side walls. That is, the side walls do not reach all the way to the ceiling. If someone should move into the same building and, say, fill their unit with moth balls, smoke cigarettes in their unit, or otherwise have something that stunk, that stinky stuff could easily waft into my unit. That said, there weren't any weird smells. Rather than pay higher-than-retail for a circular lock, I made a trip over to Fred Meyer and got one for several dollars less. I had a major problem with the "required" insurance. Candy insisted that insurance was required on the unit, according to the lease agreement, and pushed me to sign an agreement with a third party insurer, who now gets $9 of my money monthly. Outside of car and health insurance, I don't believe that anyone can be compelled to purchase an insurance policy. Further, it doesn't seem ethical to offer only one option for such insurance. It cuts out competition of other potential insurers. Now, regarding the "requirement" for insurance, the lease agreement states that an occupant is "obligated ... to ensure his own goods," but goes on to say, basically, that your stuff is your responsibility. If something happens, Public Storage is not on the hook to pay anything, whether you have insurance or not. It also says that Public Storage management is not qualified or responsible for evaluating insurance policies. The short of it is that, Public Storage can't really force anyone to have insurance. Again, I believe that the manager was doing as she was told, but that this insurance "requirement" is a bit off-base. Overall, my experience has been positive, and I'd recommend using this facility.
Candy was very helpful in renting a unit. Thanks!
Staff is Great. I pay at this store but my units are in Parkland. BUT WHEN IT COMES TO CORPORATE - VETERANS, DISABLED and FIXED INCOME STAY AWAY!!!! Corporate will rip you off. In May I paid $351 for 6 units. June it went up to $371. July to $411. Called customer service and they said they would adjust it back down because there was no reason for it to keep increasing. August I paid $411 and today, 8/30/13 I paid $411. I would have moved if I could afford it but I am a disabled vet on a limited VA disability and it will take me months to save up the money to move. They know it because I have repeatedly contacted them and have received no response. These guys just want your money and if they can get someone like me between the rock and a hard place they sure keep smashing me.