Ken is an amazing help every time I go there. Always friendly and eager to help. Public storage is lucky to have him.
JANELLE IS AMAZING! So helpful and knowledgeable about sizes!! Thank you girl!!!! ❤️❤️❤️
The app and website are broken, but the front desk was friendly and able to help me quickly. Thanks Janelle and Ryan!
Excellent customer service and handled the problem correctly. Thank you, Janelle, for resolving my question.
Janelle was so professional and helpful assisting with my new storage unit. She was very through and answered any questions I had!! I defiantly recommend this public storage location and meet with Janelle
Was a little daunted when we started looking for a storage unit, but Jeannette had all of the answers, was incredibly patient and friendly, and got us exactly what we needed. Hats of to Jeannette for making our rental process as easy as it could be, thanks a million!
John was very pleasant and helpful.
UPDATED POST:
I'm updating my review because the day after I wrote it I got two calls from Public Storage to explain what went wrong and make amends. Both Ryan and Janelle were incredibly helpful and diligent in helping me with my concerns about my storage unit. I really appreciate their help and I appreciate the time they put into sorting things out.
ORIGINAL POST: Poor customer service. I have called at least three times to talk to the property manager. I have left messages and no one calls backs. Meanwhile the monthly rate keeps going up.
I’ve been storing at this location for quite sometime now, and I must say- Janelle, thank you for always making sure our units are secured, making your tenants feel safe, being professional and resourceful!
From maintaining the property’s cleanliness to keeping the facility’s features are up to date & functioning- I appreciate your hard work in all that you do!
Great service with a friendly smile. Couldn't ask for more.
i booked an appointment today to have a tour of my storage unit and Janelle, Lisa and Ryan was there to helped me with everything. They were really nice and made me feel welcomed as well.
I had a storage unit on 13th years ago and recently decided to rent one there again. There was a mix-up with my online reservation along with a customer who needed Janelle’s attention - she managed to get me started in the right direction and by the time she was done with the other customer, she was quick and nice and saved me as a customer since at first I thought I was going to need to come back the following day and I was frustrated. Janelle continued to have a positive can-do attitude and was patient and courteous with the other customers with whom she interacted as well. I’m pretty pleased with my move-in. Thank you!
Really awesome experience.... Janelle was really nice and kind and helped me out alot!!
Janelle was very helpful and informative
I'm a new customer with Public Storage and new to the rent by phone experience. Janelle was really helpful in providing clear and easy instructions throughout the entire process. I would recommend using this service again to make renting a space smooth and stress free.
I've had a positive experience renting here; the unit I got was larger than expected and even once promotional rates expired and my monthly cost went up, I felt like I was paying a reasonable rate for the amount of room. When my paycheck was late and I missed my due date, Janelle gave me a call and was not only professional and kind, she went the extra mile in empathizing with my money stress and making sure I had all the information I needed going forward. The only thing that brings it from a 5 star to a 4 star review is out of their control -- the elevator smells like mildew and is slightly unpleasant to use. But Janelle rules and I really appreciated her help.
Jeanette was wonderful! Very nice and super helpful 😁
Janelle was amazing she helped me with any and everything that I needed assistance with .
Pretty easily accessible storage facility right next to downtown. Jeanette was wonderful in helping me as I was a first time public storage user.
Jeanette was very patient and helpful she is very good at her job friendly smile .and we had a great over all experience Thank you Jeanette from Mike and Lisa
Jeannette was really patient and kind. It was time to close, she took the time to help me and set me up with a unit I had reserved. Very grateful for people like Jeannette. She went the extra mile and used her 100% customer service skills. She makes you want to come back and I thank you for that. You are appreciated.
Janelle was super helpful with switching me to unit that fit my needs. Thank you!
Janelle was very helpful when I was out of town and needed to talk to someone about a rate increase.
I appreciate that this storage is nearby and easy to get to. It was also easy to sign up and start renting my unit.
Janelle provided- great service, super friendly, and wonderful recommendations
Fantastic experience getting into our storage unit for the first time today. Janelle was extremely helpful and the unit is excellent.
Solid storage joint. Never had any problems with the staff. Janelle has been super helpful every time I needed assistance or had questions about the unit or my lease. I rented a rather tiny unit to hold my extra belongings since I couldn’t keep it in a transitory studio apartment I used to get out of my parents house. The unit served its purpose well and my exposure to the company has been a hassle free, set it and forget it type experience for me. Upon deciding to end my rental agreement I simply spoke with Janelle and within the next day received a termination confirmation email. Solid communication, easy setup and termination. Definitely recommend.
Great customer service, specifically Janelle who was so helpful and nice! I’d never rented a storage unit before but she walked me through the whole process and made sure I understood how it worked.
Great option for Seattle U students. Very close to campus, clean and a safe area!!!
Janelle was super helpful and empathetic when I was dealing with a difficult storage-related situation. I’m really grateful to her.
Janel was great and super helpful in signing up. Facility is clean and brightly lit
The staff was nice and I appreciated how easy it was to complete the rental online. However, the limited hours are a huge bummer.
Janelle and Troy were both very helpful and available to help us get acquainted with the storage facility. Thank you!
Lovely property manager. Easy and great experience
Fortunately this is mostly self serve. Staff is rarely available. But the place is clean, climate controlled, and not too expensive.
Had an issue regarding my pay and Janelle helped me resolve the issue. She was very professional and quick. Good customer service at this location.
Janelle and Troy were both super helpful and very pleasant to work with! They both went the extra mile to really make sure that I understood everything public storage had to offer and signed me up for a great deal on top of that! I would definitely use this public storage location again.
Janelle was very helpful and insightful during my reservation process! Shared some helpful information with renting storage units and helped me find the right unit!
Great personal to showcase the property, friendly and helpful, very informative.
Janelle a pleasure to work with and helpful getting my things moved from the old unit to the unit! Customer service is awesome. More than five stars love that she was able to assist and help thank you so much!
I was well received and a ray of sunshine without getting burned. Janelle was a joy.
Had a great experience, Janelle helped me get into the perfect unit size. Great to have everything squared away!
Outstanding customer service from Janelle. I appreciate it.
Janelle was SO very kind and accommodating when I needed to rent a storage space! She immediately welcomed me, and walked me to the available storage spaces that were available at the Capitol Hill location. When I decided on a unit to rent, Janelle quickly and efficiently helped me secure the space while making me laugh throughout the entire process. The Capitol Hill Public Storage location is THE BEST!!!
Janelle was super helpful in giving me a tour and walking me through the process!
Janelle was super helpful. When movers wanted to charge me an additional $250 for carrying distance, she immediately found me a space closer to the entrance. Everyone I spoke with at Public Storage was kind and very customer oriented.
The manager at this Facility is very helpful. Even though I was not able to get the storage unit that I signed up for because I didn't figure the measurements correctly, and the time I showed up the office was closed. I was able to get the storage unit I needed the following morning.
The manager is very thoughtful of people's safety and even though she has policies that people have to follow. Her customer service was very respectful.
Oh man this Public Storage has saved my butt! I was looking for something available NOW and they had a unit available, a deal on the first month, the staff is awesome, and they gave me a great introduction tour - highly recommend! Very happy I found this location.
VERY , very CLEAN ONLY HAD 1 PROBLEM NEED A MAP OF THIS PLACE FOR ITS WAY TOOO BIG . ITS LIKE A Labyrinth I WENT IN CIRCLES FOUND OUT I WAS IN THE WRONG SECTION I HAD TO GO THREW Another DOOR . Lol funny now then I was sweating. When found it also very clean. Only this place opens T 6am and closes at sharp 6pm, Sundays 5pm. No extensions to go there later like after work. Nope . Also the gate closes real fast. If on foot like me I live around the corner put code gate opens and if not fast enough it starts to close . If you think a bull can push ya down look out for the bull gate . I as I said wasn't fast enough gate started to close I was almost in when boxes of mine fell and the bull ate them just kept going like the energized bunny. BUT ITS CONVENIENT . Looks SMALL ON OUT SIDE BUT WHEN YOU Realize THAT IT HAS FOUR FULL FLOORS. WOW I WAS AMAZED . COME TO THIS PLACE You'll LOVE IT.
janelle has great customer service, helped with everything i needed to move, best sense of humor (had great laughs)
i hope you get to go to the beach soon!!
Ask for Evan. I am very happy for the help. 😌
We had a wonderful check in process at this public storage location today. Janelle gave us a tour of the facility and made the check in process extremely easy and seamless. She also has a great sense of humor and my fiance said she "made my day"
Janelle is amazing. Keeps the facility super clean and a pleasure to work with. I really appreciate her and always hope to get to deal with her when it comes to my storage needs.
Thank you Janelle!
Hope you find your Newport, OR wherever you are in life.
David was excellent! He went above and beyond for me and I appreciate him so much!
David was a huge help in showing me how to access the storage facility and how to find my unit. I'm glad I came in instead of doing it online, it was very helpful to have the in person assistance.
A smooth and great process- this was my first time using a storage space in general and Justin and Jenelle were very helpful, friendly, and made it so easy! I’ll be recommending this location to my friends who also need storage options :)
Awesome staff, David was very helpful and courteous in assisting my mom and I. Would recommend, and will definitely be working with them again!
The Store Manager was enormously helpful in solving a jammed door situation at the space. I've been a longtime customer and this was above and beyond the best service I have received from Public Storage. The Store Manager found a way to fix my jammed door in time for me to pick up a few important belongings. Awesome!
This location is convenient and the customer service is amazing. Both times I’ve visited this week once in the evening and once in the early morning, the staff was very friendly and very helpful. They even helped carry my items to the car! Highly recommend this location!
Janelle had helped me transfer to a newer space a few months ago, to where I no longer have to use the elevator, which I love! I also broke both keys off in my lock and she had a solution for me to where I can get in within a couple days! Thank you so much for making the storage experience great! I highly recommend her and this company!
Janelle was super helpful and got us quickly set up with our new unit. Thank you!
Janelle was great! So fast and very nice!
Great place ! Has all the moving supplies needed for a successful move ! Janelle was really helpful !
Super convenient and friendly
We like it here just fine. Been here a few years. Johnathon is usually around to help if you need anything.
Jonathan from this store has been very helpful in helping to obtain this storage unit. I recommend going to see him.
Really great service and very helpful with answering any questions about storage. Jonathan was very helpful
Jonathan was very helpful and made sure I was taken care of. Over the 5 months that I had to use a storage unit the staff was incredibly accommodating. My belongings were safe and in good hands. I never worried. Thank you!
Customer service did a good job and were helpful throughout move in and move out. I was helped by Johnathan at checkout and made the prices simple.
Johnathon helped me out by making the moving out process simple and easy, also really liked their app as I didn’t have to remember a pin code and could have the gate opened right before I even arrive
Johnathan was amazing and assisting me in transferring to a larger space. I stay here at public storage because I appreciate the good service and the quality care of the facilities itself. I strongly suggest this location. Give Johnathan a hug for me.
Jonathan was super helpful and provided great customer service! Recommend
Jonathan was extremely knowledgeable and helped me save some money.
Jonathan was helpful and my experience was good 👍
Jonathon at public storage was so helpful and amazing in my summer storage experience! Thanks Jonathon!
Great place. I had to storge most of my belongings here durring the outbreak and everyone here was fantastic. especially for a cap hill location!
Great location - Jonathan was very helpful and caring about meeting our moving/storage needs!
Did everything they could do to move us with the least amount of hassle!!!
10/10 experience, quick and easy sign up and check out. Jonathan made the experience go by very quickly
Great location - Easy access and friendly staff. Perfect if you need extra storage room or a temporary place to store belongings.
Jonathan helped me set up my storage space. He was super helpful, appreciate the help.
Jonathan was extremely helpful, considerate, and patient with me to find the space which works best for my needs. Thank you for your time and consideration.
I've had a business storage space here for over three years and they are always very helpful. Coquita used to take care of us here and was out favorite and now Jonathan is really keeping things up!
Everyone knows moving across states from one home to another can be stressful, but Jon made the experience SO much easier. Every time I called with questions he promptly picked up the phone or returned my voicemail message which was so appreciated. He met us each time we came to move things in or move things out, and always clearly explained the hours and access rules. Every time we interacted with Jon he was kind, professional, trustworthy and helpful. If anyone’s looking for a storage space in Seattle, this location is the one to go to!
Massive shout out to my guy Jonathan, he was a great help and got my issue sorted quickly and professionally. Would give this place 10 stars if I could just for his service
I loved being at the public storage and Coquita was amazing today she helped me out with a lot today
Great place! Prices are fair and the staff works to find me the best deal in the building. They also respect my stuff and are super helpful and accommodating even if I am the one who made the mistake. The app is decent too, I just wish I could access my unit a little later in the evening. 5/6 PM close is too early.
Jonathan was extremely helpful. Thanks, Jonathan
Jonathan saved me an abundance of money. I was having a bad day and he turned it around.
Thanks Jonathan! Excellent customer service.
Jonathan is awesome. Above and beyond customer service, as he literally saved the day for us!
My son and are are so happy that we choose this location to store our stuff in for the summer. Good customer service is so important and Jonathan nailed it.
Coquita was the best and extremely helpful! Thank you for making everything easy and straight forward!
Jonathan was super amazing! Thank you public storage.
Jonathan is a big help! He could tell we were lost in terms of what we needed for our move so he suggested a moving pack that contains everything we needed! We appreciated his great suggestions!
Johnathan was very helpful in giving us resources for a locksmith and finding our number for the gate! Thank you! 😊
I don't know anything about the storage, but I am very grateful that they keep the outside of the building clean with new paint, despite the many graffiti taggings it's endured. Thank you for helping to keep Capitol Hill clean!
Rio was fantastic and knowledgeable about the space and supper patient with all my questions. Space is clean and easily accessible. Highly recommend this facility.