Public Storage Self-Storage Units at 1515 13th Ave, Seattle, WA

Janelle was super helpful and empathetic when I was dealing with a difficult storage-related situation. I’m really grateful to her.

Janel was great and super helpful in signing up. Facility is clean and brightly lit

The staff was nice and I appreciated how easy it was to complete the rental online. However, the limited hours are a huge bummer.

Janelle and Troy were both very helpful and available to help us get acquainted with the storage facility. Thank you!

Lovely property manager. Easy and great experience

Fortunately this is mostly self serve. Staff is rarely available. But the place is clean, climate controlled, and not too expensive.

Bucks big time !

If you work till 5 in Seattle and can’t get to the storage by 6 then you can’t get to your storage. Pretty much unusable for people that have to work normal hours. The staff is super nice and helpful they are great and it’s clean but the hours are very limiting.

Had an issue regarding my pay and Janelle helped me resolve the issue. She was very professional and quick. Good customer service at this location.

Janelle and Troy were both super helpful and very pleasant to work with! They both went the extra mile to really make sure that I understood everything public storage had to offer and signed me up for a great deal on top of that! I would definitely use this public storage location again.

Janelle was very helpful and insightful during my reservation process! Shared some helpful information with renting storage units and helped me find the right unit!

Great personal to showcase the property, friendly and helpful, very informative.

Janelle a pleasure to work with and helpful getting my things moved from the old unit to the unit! Customer service is awesome. More than five stars love that she was able to assist and help thank you so much!

I was well received and a ray of sunshine without getting burned. Janelle was a joy.

Had a great experience, Janelle helped me get into the perfect unit size. Great to have everything squared away!

Outstanding customer service from Janelle. I appreciate it.

Janelle was SO very kind and accommodating when I needed to rent a storage space! She immediately welcomed me, and walked me to the available storage spaces that were available at the Capitol Hill location. When I decided on a unit to rent, Janelle quickly and efficiently helped me secure the space while making me laugh throughout the entire process. The Capitol Hill Public Storage location is THE BEST!!!

Janelle was super helpful in giving me a tour and walking me through the process!

Janelle was super helpful. When movers wanted to charge me an additional $250 for carrying distance, she immediately found me a space closer to the entrance. Everyone I spoke with at Public Storage was kind and very customer oriented.

Very helpful!

The manager at this Facility is very helpful. Even though I was not able to get the storage unit that I signed up for because I didn't figure the measurements correctly, and the time I showed up the office was closed. I was able to get the storage unit I needed the following morning. The manager is very thoughtful of people's safety and even though she has policies that people have to follow. Her customer service was very respectful.

The only elevator in the storage building is not working. I has to carry heavy items 4 floors up. This is not acceptable for a storage service. What I am supposed to store here? Feathers? Disregard for customers.

Oh man this Public Storage has saved my butt! I was looking for something available NOW and they had a unit available, a deal on the first month, the staff is awesome, and they gave me a great introduction tour - highly recommend! Very happy I found this location.

VERY , very CLEAN ONLY HAD 1 PROBLEM NEED A MAP OF THIS PLACE FOR ITS WAY TOOO BIG . ITS LIKE A Labyrinth I WENT IN CIRCLES FOUND OUT I WAS IN THE WRONG SECTION I HAD TO GO THREW Another DOOR . Lol funny now then I was sweating. When found it also very clean. Only this place opens T 6am and closes at sharp 6pm, Sundays 5pm. No extensions to go there later like after work. Nope . Also the gate closes real fast. If on foot like me I live around the corner put code gate opens and if not fast enough it starts to close . If you think a bull can push ya down look out for the bull gate . I as I said wasn't fast enough gate started to close I was almost in when boxes of mine fell and the bull ate them just kept going like the energized bunny. BUT ITS CONVENIENT . Looks SMALL ON OUT SIDE BUT WHEN YOU Realize THAT IT HAS FOUR FULL FLOORS. WOW I WAS AMAZED . COME TO THIS PLACE You'll LOVE IT.

janelle has great customer service, helped with everything i needed to move, best sense of humor (had great laughs) i hope you get to go to the beach soon!!

Ask for Evan. I am very happy for the help. 😌

definitely the worst experience i have had with a storage unit facility. my friends and i were moving out of our dorms for the summer using a uhaul; it took us a lot longer to pack everything up and get it in the truck so we didn’t get there until a few minutes after 6pm. i understand hours are hours, but there was another van waiting for access and an employee was still present; we were clearly distressed and explained we couldn’t come back the next day because our flight was at 7am and needed to be at seatac by 5am (well before opening). my friends and i, and the other van were turned away, even after explaining our situation, and were given no help, exception, or suggestions. the employee there was also very rude and shared no sympathy or understanding, or even explanation for why we couldn’t just take 20 min to store our stuff. we had to extend our uhaul rental from 730pm to 12am, and drove 40 miles out to store it at a relative’s place in the middle of the night. definitely not coming back to this location anytime soon.

**Edit 2023** I left this storage facility because the prices jacked up too often and too much and it was just dirty. I noticed as I was moving out that they began painting the inside. That being said I want to put Kudo's out there for the staff. Derek went above and beyond for me. He was extremely helpful and I appreciate that. ** 2022 - This place on 13th is crazy. It's a little ramshackle looking, could use a paint job and a good cleaning. There are a couple of homeless people living in there. So that makes it kinda scary for me to go alone. Also, their climate control doesn't work. If it wasn't so close I'd store elsewhere.

We had a wonderful check in process at this public storage location today. Janelle gave us a tour of the facility and made the check in process extremely easy and seamless. She also has a great sense of humor and my fiance said she "made my day"

Janelle is amazing. Keeps the facility super clean and a pleasure to work with. I really appreciate her and always hope to get to deal with her when it comes to my storage needs. Thank you Janelle! Hope you find your Newport, OR wherever you are in life.

David was excellent! He went above and beyond for me and I appreciate him so much!

David was a huge help in showing me how to access the storage facility and how to find my unit. I'm glad I came in instead of doing it online, it was very helpful to have the in person assistance.

A smooth and great process- this was my first time using a storage space in general and Justin and Jenelle were very helpful, friendly, and made it so easy! I’ll be recommending this location to my friends who also need storage options :)

Awesome staff, David was very helpful and courteous in assisting my mom and I. Would recommend, and will definitely be working with them again!

The Store Manager was enormously helpful in solving a jammed door situation at the space. I've been a longtime customer and this was above and beyond the best service I have received from Public Storage. The Store Manager found a way to fix my jammed door in time for me to pick up a few important belongings. Awesome!

This location is convenient and the customer service is amazing. Both times I’ve visited this week once in the evening and once in the early morning, the staff was very friendly and very helpful. They even helped carry my items to the car! Highly recommend this location!

New customer that wanted to see the unit before committing. Got off work early and went to the location around 4:15PM. Called for assistance because the office was locked. Proceeded to wait patiently outside for 45 minutes only to have the office lights turn off at 5pm. This is a terrible way to do business.

This is exclusively about buying boxes. I have no idea about the quality of storage services offered here. Regarding boxes, I've been trying to purchase boxes from 2 different Public Storage locations. Each time I call their customer service line, a very friendly person directs my call to one of their branches. This person knows that I just want to purchase boxes. After the call is transferred, a voicemail comes up stating I must leave a message to get a hold of the "property manager". I left 2 messages, one at each of two different locations, and did not receive a call back in over 30 minutes. I went to those locations because, according to hours listed on Google Maps, they were open. The store fronts both have "we're open" listed on a sticker attached to the front door, but they are not open. If you need boxes, I recommend avoiding Public Storage.

Janelle had helped me transfer to a newer space a few months ago, to where I no longer have to use the elevator, which I love! I also broke both keys off in my lock and she had a solution for me to where I can get in within a couple days! Thank you so much for making the storage experience great! I highly recommend her and this company!