Public Storage Self-Storage Units at 1515 13th Ave, Seattle, WA
1515 13th Ave Seattle, WA 98122
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
2'x5'Online only price$ 59/moSmall 2'x5'
$ 59/mo $ 59Best Price LabelHurry!
2'x5'Online only price$ 60/moSmall 2'x5'
$ 60/mo $ 60Best Price Label1 unit left!
7'x10'Online only price$ 170/moMedium 7'x10'
$ 170/mo $ 170Best Price Label1 unit left!
10'x10'Online only price$ 285/moMedium 10'x10'
$ 285/mo $ 285Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x13'Online only price$ 346/moLarge 10'x13'
$ 346/mo $ 346Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x23'Online only price$ 440/moLarge 10'x23'
$ 440/mo $ 440Best Price Label1 unit left!
- Inside unit
- 1st Floor
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
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1200 S Dearborn St
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Self-Storage Near Seattle
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Capitol Hill Storage Units Near Madison Street
Public Storage in Capitol Hill combines cheap self storage units and excellent customer service, all in a convenient location to create a premium storage experience for local customers.
On 13th Avenue between Pine Street and Pike Street, just north of Madison Street and a quick drive from Interstate 5, is where plenty of affordable storage units are waiting at this facility.
Most of the storage rentals at this location are indoor storage units, which range from small storage lockers for individual use to large 10x30 storage units that are big enough to hold everything inside a five-bedroom home.
Students living on campus at Seattle University or in a townhouse or apartment near Seattle Central College know that a little extra space can go a long way. Let a 5x10 storage unit hold boxes of books, an old desk chair or use it as a great place to park a few bicycles near either campus.
New to the area and still waiting to find a new forever home near the Madrona neighborhood? Take the worry out of trying to figure out where to keep the family's belongings during the process with the help of a 10x20 storage unit, which can easily fit furniture from the living room, bedrooms, dining room and even the kitchen appliances.
Enjoy the peace of mind that comes with a property manager who lives on site and the convenience of a rental office that is open 7 days a week and also sells assorted packing supplies.
In an area filled with one-of-a-kind destinations and things to see, from the Jimi Hendrix Statue on Broadway to the serene Japanese Garden in Madison Park, and of course, Pike Place, the Space Needle and other notable Seattle attractions just a short drive away, Capitol Hill continues to be one of the most desirable neighborhoods near downtown Seattle.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 341)
**Edit 2023** I left this storage facility because the prices jacked up too often and too much and it was just dirty. I noticed as I was moving out that they began painting the inside. That being said I want to put Kudo's out there for the staff. Derek went above and beyond for me. He was extremely helpful and I appreciate that. ** 2022 - This place on 13th is crazy. It's a little ramshackle looking, could use a paint job and a good cleaning. There are a couple of homeless people living in there. So that makes it kinda scary for me to go alone. Also, their climate control doesn't work. If it wasn't so close I'd store elsewhere.
We had a wonderful check in process at this public storage location today. Janelle gave us a tour of the facility and made the check in process extremely easy and seamless. She also has a great sense of humor and my fiance said she "made my day
Janelle is amazing. Keeps the facility super clean and a pleasure to work with. I really appreciate her and always hope to get to deal with her when it comes to my storage needs. Thank you Janelle! Hope you find your Newport, OR wherever you are in life.
David was a huge help in showing me how to access the storage facility and how to find my unit. I'm glad I came in instead of doing it online, it was very helpful to have the in person assistance.
David was excellent! He went above and beyond for me and I appreciate him so much!
A smooth and great process- this was my first time using a storage space in general and Justin and Jenelle were very helpful, friendly, and made it so easy! I’ll be recommending this location to my friends who also need storage options :)
Awesome staff, David was very helpful and courteous in assisting my mom and I. Would recommend, and will definitely be working with them again!
The Store Manager was enormously helpful in solving a jammed door situation at the space. I've been a longtime customer and this was above and beyond the best service I have received from Public Storage. The Store Manager found a way to fix my jammed door in time for me to pick up a few important belongings. Awesome!
This location is convenient and the customer service is amazing. Both times I’ve visited this week once in the evening and once in the early morning, the staff was very friendly and very helpful. They even helped carry my items to the car! Highly recommend this location!
They close at 6pm which makes it difficult to access our unit.
Got a rental storage room today. The whole experience was satisfying. Mr. Derek Smith was very helpful and patient. Showed me around the whole procedure. Will definitely come again if I’m going to use one.
New customer that wanted to see the unit before committing. Got off work early and went to the location around 4:15PM. Called for assistance because the office was locked. Proceeded to wait patiently outside for 45 minutes only to have the office lights turn off at 5pm. This is a terrible way to do business.
This is exclusively about buying boxes. I have no idea about the quality of storage services offered here. Regarding boxes, I've been trying to purchase boxes from 2 different Public Storage locations. Each time I call their customer service line, a very friendly person directs my call to one of their branches. This person knows that I just want to purchase boxes. After the call is transferred, a voicemail comes up stating I must leave a message to get a hold of the "property manager". I left 2 messages, one at each of two different locations, and did not receive a call back in over 30 minutes. I went to those locations because, according to hours listed on Google Maps, they were open. The store fronts both have "we're open" listed on a sticker attached to the front door, but they are not open. If you need boxes, I recommend avoiding Public Storage.
Janelle had helped me transfer to a newer space a few months ago, to where I no longer have to use the elevator, which I love! I also broke both keys off in my lock and she had a solution for me to where I can get in within a couple days! Thank you so much for making the storage experience great! I highly recommend her and this company!
this storage spot is HORRIBLE. the facility STINKS, it's FREEZING, it's DUSTY, and staff issues never in the office during business hours. in fact, it's just locked up with the lights on and a "we're open!" sign. no luck calling during business hours as well, you'll just get a call back an hour later! I also have multiple several safety concerns with where the fire exits are...please tell me the only exit is on the main floor (4th level) bc that's a dangerous. plus, the light in the elevator is out, it's completely pitch black and terrifying, but customers have no other option. tried to use the stairs, and of course, the door of my floor is locked.... literally I cannot stand that I am paying so much for this awful place!! I notice a lot of struggling ppl are living out of their storage here as well, so I guess Public Storage feels at liberty to play as a slum lord and charging exorbitant rates for gawdawful units.
Janelle was great! So fast and very nice!
Janelle was super helpful and got us quickly set up with our new unit. Thank you!
Great place ! Has all the moving supplies needed for a successful move ! Janelle was really helpful !
Needs to be open longer
Super convenient and friendly
Jonathan from this store has been very helpful in helping to obtain this storage unit. I recommend going to see him.
We like it here just fine. Been here a few years. Johnathon is usually around to help if you need anything.
Really great service and very helpful with answering any questions about storage. Jonathan was very helpful
Jonathan was very helpful and made sure I was taken care of. Over the 5 months that I had to use a storage unit the staff was incredibly accommodating. My belongings were safe and in good hands. I never worried. Thank you!
Customer service did a good job and were helpful throughout move in and move out. I was helped by Johnathan at checkout and made the prices simple.
I rented a storage unit, signed the lease, and paid online. I’ve been through the online process before with other storage companies and had no trouble. When I showed up at the PS the code did not work and the office was closed. I thought since it was later in the day maybe they left early. The next day I tried again at an earlier time during their stated business hours and no one was there. I called and no one answered. I’ve now called multiple times and still have not gotten anyone to pick up nor has anyone been in the office. I have wasted two weeks and paid money for a storage unit I cannot access. I just want my money back. I’m disappointed in what I thought was a reputable company.
Super easy with the app. Janelle was super helpful and very friendly. It was great getting fantastic customer service!
Johnathan was amazing and assisting me in transferring to a larger space. I stay here at public storage because I appreciate the good service and the quality care of the facilities itself. I strongly suggest this location. Give Johnathan a hug for me.
Johnathon helped me out by making the moving out process simple and easy, also really liked their app as I didn’t have to remember a pin code and could have the gate opened right before I even arrive
Jonathan was super helpful and provided great customer service! Recommend
Jonathan was extremely knowledgeable and helped me save some money.
Jonathan was helpful and my experience was good 👍
Avoid this location at all costs! The security here is a joke at this location. I barely see attendants in the office even during the opening hours. My belongings stored in this location were mostly water damaged due to pipe leaking. The remaining survivors, such as my beddings, pillows, and clothes were all wet and smell like dated urine. (Imagine the smell when you go to one of those temporary portable restrooms in the parks.) Someone seems peed in my unit.
Janelle was beyond helpful when i arrived at the seattle public storage in capitol hill considering i was super late due to map quest being completely useless. She could of easily dismissed my plea for help due to picking a super small room which wouldn't fill up anything let alone 10 jackets. Janelle you are a rockstar and i can't thank her enough...this public storage is awesome and janelle is badass!!!!
Jonathon at public storage was so helpful and amazing in my summer storage experience! Thanks Jonathon!
Great place. I had to storge most of my belongings here durring the outbreak and everyone here was fantastic. especially for a cap hill location!
Did everything they could do to move us with the least amount of hassle!!!
Great location - Jonathan was very helpful and caring about meeting our moving/storage needs!
Great location - Easy access and friendly staff. Perfect if you need extra storage room or a temporary place to store belongings.
10/10 experience, quick and easy sign up and check out. Jonathan made the experience go by very quickly
Jonathan helped me set up my storage space. He was super helpful, appreciate the help.
Jonathan was extremely helpful, considerate, and patient with me to find the space which works best for my needs. Thank you for your time and consideration.
So many things to share, basically, I got a move out email, after paying for the month. When I called to inquire, they had already rented out my unit to someone. Someone had gained access, cut my lock and cleared out my unit. The only reason I found out is that I got a move out notice. When I called, they were of no help and transferred me to their customer service. They repeated the same thing and told me to call the cops. I would be careful of using this service. Even though there is a passcode to get in, that apparently stops nothing. This is on top of having a broken elevator for almost a year, allowing people to live out of their storage units and raising my unit cost from $45 per month to $110 over the course of 5 years. Nothing improved and now I don't even have my stuff.
I've had a business storage space here for over three years and they are always very helpful. Coquita used to take care of us here and was out favorite and now Jonathan is really keeping things up!
Everyone knows moving across states from one home to another can be stressful, but Jon made the experience SO much easier. Every time I called with questions he promptly picked up the phone or returned my voicemail message which was so appreciated. He met us each time we came to move things in or move things out, and always clearly explained the hours and access rules. Every time we interacted with Jon he was kind, professional, trustworthy and helpful. If anyone’s looking for a storage space in Seattle, this location is the one to go to!
Massive shout out to my guy Jonathan, he was a great help and got my issue sorted quickly and professionally. Would give this place 10 stars if I could just for his service
I loved being at the public storage and Coquita was amazing today she helped me out with a lot today
Jonathan saved me an abundance of money. I was having a bad day and he turned it around.
Jonathan was extremely helpful. Thanks, Jonathan
Great place! Prices are fair and the staff works to find me the best deal in the building. They also respect my stuff and are super helpful and accommodating even if I am the one who made the mistake. The app is decent too, I just wish I could access my unit a little later in the evening. 5/6 PM close is too early.
Thanks Jonathan! Excellent customer service.
Jonathan is awesome. Above and beyond customer service, as he literally saved the day for us! My son and are are so happy that we choose this location to store our stuff in for the summer. Good customer service is so important and Jonathan nailed it.
Coquita was the best and extremely helpful! Thank you for making everything easy and straight forward!
Their “reservation” is a scam. I found out the day before my move that the unit I “reserved” was no available. They offered to give me another unit of the same size for a large price markup. Beware Bait and switch scam
Hate public storage nothing good to say
Jonathan was super amazing! Thank you public storage.
Gates pretty consistently messed up. Friendly staff. "Improvements" just make it tougher to use.
Jonathan is a big help! He could tell we were lost in terms of what we needed for our move so he suggested a moving pack that contains everything we needed! We appreciated his great suggestions!
Johnathan was very helpful in giving us resources for a locksmith and finding our number for the gate! Thank you! 😊
I don't know anything about the storage, but I am very grateful that they keep the outside of the building clean with new paint, despite the many graffiti taggings it's endured. Thank you for helping to keep Capitol Hill clean!
I assume the 3' x 3' unit is 3 feet wide by 3' deep. How tall is it?
Is everyone kidding with 4.6 stars?! This place is a straight up flop house. The elevator has been broken for months and there are more people living there than in my apartment. The place is dark and dirty and rarely has a nasty broken cart to move anything. This is the grossest most unsafe place I have ever used as storage. I started in October last year and the elevator was broken so I had to drag all of my thing (no carts to be found) to the basement past some guy lounging in his unit watching tv on a dirty mattress with boxes of food and clothes everywhere. I’d love to move things my things but still no elevator and I’m a single woman so it’s a lot of work and completely unsafe being stuck in a basement with no way out. No way this is worth more than 1 star. And interestingly, since my review the rent has gone up. Started at $56 and now up to $98. This place is a rip off and will take full advantage after all the work it took to move in.
Rio was fantastic and knowledgeable about the space and supper patient with all my questions. Space is clean and easily accessible. Highly recommend this facility.
Great service and price!
Stay away from this place if you value your belongings. I rented a standard unit here before going on a multi month road trip. I returned to a unit that was fully locked but missing $25k+ of my things. When brought up to the staff, they were very nonchalant and did not seem surprised AT ALL that my things had been stolen. They said “yea, we don’t recommend the lock that you have because people pick them.” This was never brought up when I initially rented the unit and showed facility staff my lock. They wouldn’t release the video footage of the facility to me, so I was unable to take it to the police. The insurance is a complete joke. I was forced to pay for it to rent the place but the insurance refused the claim because the lock had been picked and the unit was not “forced open.” Luckily my apt renters insurance covered a portion in less than 2 days of filing the claim. Overall the experience felt like the location expected things to get stolen, or knew that there were frequently thieves in the facility, but were not willing to take action. Additionally, there were multiple times in the remaining trips I made to remove my items, when I saw transient people inside checking units. Sadly, one woman was having a severe mental health crisis, which I tried to report to the office, but the team was “out” for that time. Will never use a Public Storage again.
I feel compelled to adjust my original review of this location as our storage unit was broken into and many valuables stolen. Though Coquita was indeed friendly, unfortunately this place is far less secure then it’s described in other reviews (likely from the multiple staff frequently requesting guests to leave positive reviews). The storage unit was broken into while gone away for a few months on a road trip. The lock that the staff originally said was perfect to use when we got the unit, later told us they don’t recommend it because it’s easy to pick… that felt incredibly sketchy considering our initial experience being told otherwise. Many valuable items were stolen from parts of the unit that were lodged under multiple boxes and inside drawers. Furniture and large items were taken (skis, golfing equipment, nightstands, tv) and clearly felt like whoever broke into the unit had plenty of time to come and go and continue to take things. Filed a police report to obtain video surveillance but PS wouldn’t release it to us. The insurance PS requires you to buy also does not cover theft if there is “no proof of forced entry.” Since the lock was picked, they refused to compensate for anything. Luckily my partners separate renters insurance covered some, but still incredibly disappointing and frustrating. What’s worse, the staff did not seem surprised nor interested in trying to help find who broke into the unit - as if this sort of thing was typical. On the occasions we returned to start removing what was left in the unit, we also noticed broken/ run down vehicles parked on the inside of the secure gate (abandoned?) and encountered an individual who was having some sort of mental health episode inside near one of the units (no staff around to help). If you value the things you wish to store, I highly recommend going elsewhere. Original 5-star review from Nov 2020: Easy and convenient location with secure parking to unload and pick up from the unit. As a new customer, Coquita was incredibly helpful to find us a unit on the ground floor as she explained the elevator had been down for a while due to Covid, but that they would honor our pricing! Great customer service by her and Hannah who showed us around and gave us her expertise on useful things for packing.
Coquita was fantastic. The online reservation system did not work and she took care of everything from reservation to need supplies to being so friendly and professional! We can't say enough about the quality service she provided! Thanks, Coquita!
Good storage space in Seattle. Coquita is very nice and helpful. We got a great offer for first month.
Coquita did an amazing job helping me pick out packing materials, and even helped me transport them back to my apartment a few blocks down the street. Wonderful customer service!
I want to acknowledge the kind, courteous and helpful customer service I received from the office staff at the 13th Ave Public Storage location. I have been a multiple space holder there for about 8 years and in the recent past experienced a very complicated and lengthy technical situation that Coquita went over and above to make right and gave me confidence that all would right itself and it did to my full satisfaction. Very recently, I had the need to change my storage space and Destiny was so helpful in providing me info that I needed to make some rather complicated choices. I felt valued and cared for. The next day Matthew set up my new space arrangements with ease and quickness helping me smoothly make the transition. These are uncertain times we are experiencing for now, and I am grateful for the competence and confident way I was served by office staff, during this pandemic, adding calmness to my day.
Coquita is amazing and always so helpful and fun to talk to. Great location - easy access and reasonable rates. Thank you!
Coquita was so helpful and friendly. She was really prompt with all communication and went out of her way to make our moving experience much less stressful. If we ever need a unit in the Seattle area again, we'll absolutely be using this location!
Coquita and Lynn were STELLAR professionals yesterday while helping us figure out how to store our larger items. They went out of their way to ensure we had the best customer experience. Due to their support, Public Storage now has a lifelong customer and trust.
Coquita is very excellent I have a unit at Dearborn but she was there and help me get set up with the app which is very cool.
Best storage experience I've had. Coquita was friendly and knowledgeable and quickly resolved all of my needs. Highly recommended!
Staff is always kind, helpful and prompt! Great rates, can't beat the location.
The general manager helped me almost immediately, and the service was wonderful! I'm glad they are in the neighborhood.
Coquita the best
The best part about this place is the awesome help at the front desk. I have had to cut off my lock to get back into my unit oh, it was never a problem. The front desk lady is amazing super helpful insightful and compassionate to those who might be running a little bit late. Five stars you guys five stars.
Coquita is one of the best employees, gave great customer service and was easy to work with !!
Simone was awesome! She was super helpful and made the whole process a breeze.
Coquita is awesome, the service is great the building and the storage make me scared, it feel like I’m in the horror movie and people live in there sometimes, but as long as it safe and convenient I would love to keep using this spot
Coquita is an angel. She help me a lot. She helped me with a storage place at another location and also helped me with my personal questions. She is lovely.
We needed to change lockers at the site but could only do it on Saturday. Manager Coquita arranged to meet us and assist with the move. She was exceptionally helpful, knew all we needed to do and arranged a smooth and quick move. Coquita is clearly a strong member of the public storage family. Thank you Coquita. JC VP, MCC
The customer service here, the main gal, Coquita, is by far the most helpful and professional person I have ever worked with at a storage facility. She goes above and beyond to answer questions or help with any issues. It is because of her that I will not be using any other storage unit in this city.
Coquita awesome service.
Great customer service
I went online and purchased a unit, and my rental went through smooth and easy , and location very convenient and clean.
Coquita went out of her way to lend a hand to make sure I got the help I needed. She has gotta be one of the nicest people I’ve met since moving to Seattle. 🙏🏿
The store manager, Coquita, is an absolute rockstar! She always remembers us when we are in and was incredibly helpful when the elevator was not working. She went out of her way to accommodate our needs. Public Storage has a winner with her!
We moved our stuff in last minute around 6pm today. Coquita, the manager couldn’t have been more helpful. She stayed late to guide us to our storage unit, and held the gate open for us while we brought our stuff in. Excellent service!
This is about the renting experience; I don't move in until next week. The on-site manager Coquita is both super knowledgeable and super friendly. The renting experience couldn't have been easier, and Coquita couldn't have been more helpful and kind.
Coquita was amazing help for me during this move! She went above and beyond in making sure everything was right for me. And judging by all the other positive reviews I'm pretty sure she is genuinely an awesome person.
Simone at the Public Storage on 13th ave in Capitol Hill was very friendly and accommodating to me when looking for a small space for the month. I enjoyed my experience.
Simone is amazing. Super helpful and patient. She worked hard to help me find the best solution for my storage needs.
This 5 star rating is for the stellar service provided by the on-site manager Coquita. She went above and beyond in helping me with my move-in and move-out, and navigating the issues that arose with the elevator being out of service during my time renting there. Thank you so much Coquita!
Coquitlam was a breath of fresh air. She was patient with me and explained everything I needed to know and what I forgot to ask. It was a pleasure working with her and look forward to working with her again. Great job.
A lot of smiles very energetic & Enjoyable~
The mngr here is the $#!! Always cool and willing to help out.
Good enough for me
Coquita and Davon were very accommodating and helped me select the right boxes for my move.
Thank you Simone and Qoquita for a fantastic first time storage experience! These ladies both deserve promotions and raises; they are very clearly dedicated to their jobs and went above and beyond with all of my first time questions. I am very satisfied with my storage unit at this time and look forward to working with them again!
Where do I start? If you’ve recently given Coquita a raise! That you need to again? Well yes indeed. I’ve had units with Public Storage, for truth be told. Too long. In that time I’ve dealt with more different people than I care to count. Conquita is definitely 1 of 1! But one of 2 that I actually remember in too many years. I can’t help but to remember her for nothing less than all the right reasons and more! The skill she masters within her position. If ever something is wrong. And hey, somethings have gone wrong. But like that she always fix’s whatever mistake may of been made. And hey, everyone doesn’t know everything. But to come in work with someone else, that cannot get it right. And to have her in there. Able to say, just do it like this. And boom, handled. Personality, way she conducts herself. Always great vibes, great energy, great smile. She is simply everything every company in the world wishes they could only have within their staff. Thank you Conquita for always being amazing. Thank you public storage for making the amazing hire! Give her another raise if you have. And if you haven’t, bout damn time you gave her one! -Success-
Great location, easy parking and Coquita is the absolute best. She's extremely customer focused and it's a pleasure every time I go in to buy supplies or deal with my storage unit. I highly recommend this place for your storage needs.
Pretty decent location and easy to access the parking and inside area. The manager, Coquita, was awesome and always super helpful and kind as well as Simone and others we interacted with in the office. The unit itself was decent and a reasonable price.
Amazing staff, the lady who helped me find my unit tonight went above and beyond to make sure I was taken care of.
I went in there a few times to buy moving supplies. The move, like all moves, was super stressful, but the person working there, Coquita, made it a joyful break during those stressful days. Super helpful, nice, and positive!
Have been looking and calling all around the Seattle area trying to find storage. After getting g frustrated with all the phone tellers not answering my questions I had the good fortune of walking into this location and speaking with Coquita. This woman was knowledgeable, able to answer all my questions and even making recommendations after listen to me. It's a rare thing these days to have someone in customer service listen. Very much appreciated.
Coquita was super helpful with explaining box sizes and return policy. Great customer service!
I have my storage unit at this location and Choquita has been very helpful, friendly and very attentive is giving a good experience and the best customer service I have ever experienced. I want to share with everyone my wonderful experienced thank you Choquita.
Awesome manager and huge place for privacy and STORAGE.
Coquita, the property manager, is great—very positive move-in experience and great advice in selecting the right unit.
Elevator not working since 8 months!
Some of the best customer service I have ever experienced!! Coquita is great!! Super helpful, super friendly!!
I had an incredible experience at this location. I did not get the woman’s name whom assisted me, but she was very accommodating. She recognized that I had 2 little, cranky kids with me, and that I had been having a rough move. She went well above and beyond to make my life easier. She took deep consideration of my situation, and made decisions that made my life substantially easier. I am grateful for her help, she showed me such kindness during a very hard time.
Hello my name is Kermit Sullivan, I moved to Seattle from NYC this past April. I was searching for a rental unit. I called Public Storage & spoke with Arnema & Coquita at the 1515 13Av..branch they both were extremely knowledgeable & customer friendly..... JOB WELL DONE !!
Coquita, the building manager, is very helpful and down to earth. I needed to store everything I owned for just for two days due to ending a lease and starting one later, and she made it work, even when the elevator I needed was broken on my move-in day. She quickly transferred me to a new unit accessible by a working elevator instead, and was super accommodating of the giant moving truck that needed to park for a couple of hours near the back entrance. Quick note to anyone new to Public Storage - they don't mention the storage insurance you're forced to buy anywhere on the site's checkout page; it's not that expensive but it is an annoying hidden cost.
Received exceptional service, as someone who never used public storage! Accessible and convenient store parking along 13th & Pike, I couldn't have picked a better place for my car battery to have died. Coquita, who was present at the time, was more than kind enough to help me jump start my vehicle while assisting other customers as they came. If you've recently moved to the Hill and need storage, look no further!
The facility is a little dated and has a funky design, but the employee Coquita was friendly and helpful in explaining all the details and starting my lease quickly, even when I visited at the end of the business day.
Great place. Super professional and courteous staff. Coquita helped me solve problems I hadn’t considered and went above and beyond any expectations I had of self storage, thank you.
Coquita was very helpful and professional in helping me find a unit that I liked. The building itself is why I docked a star off the review. It's an older building with lots of wear and tear on the floor and walls (multiple holes across different units, like someone punched into them - some were fixed with tape). I only saw 2 carts available for use, and both are rather old and not easy to move around. Would definitely appreciate an upgrade on the carts (like the Dearborn location) if possible.
To hi !!!!!!!!!
Coquita has been an absolute angel in my life since the first day of choosing the 13th Ave storage location. Her professionalism and excellent customer service is the main reason I'm choosing to stay at this location even after being offered a lower rate near my new residence! I enjoy seeing her smile as I walk into the door and she's already got my account up ready to take my payment or ready to hear my excuse for being late. Her compassion and understanding always encourage me to make sure I come up with the payment on or before the day she tells me to keep compliant and not incur fees and she shows she really cares on a human level. She's a keeper!!!
Great location and easy to access. I have had a unit here for a couple months, and its always clean. Coquita and Arnema are always super helpful if I need anything! Always professional and friendly!
Fantastic service! Coquita was wonderful in helping make my first storage experience seamless and easy. I truly appreciate her help.
Coquita has been the best Site Manager I've experienced working with Public Storage. Very professional, helped to make the process a smooth transition, and has been there to answer all of my questions. 10/10, would recommend to anyone!!
Coquina is the best
I was just browsing different local storage places. First off if you want all your concerns met, go talk to Coquita! She was quite involved in how I could move my larger items. We came to the notion that it was best I stay in ground level, I was thinking it would be more expensive.... well she informed me to go on the website and check to see if there was a deal going on.... she saved me over 20 bucks just for the 2 seconds it took to check..... She is amazing and I'm happy to have her managing the area keeping my item safe. Even though the area was in what was known as the CHAZ or CHOP. She has had no reported thefts or vandalism during that time.... I'm confident in Coquita's ability and an employee and as confidant to my stored belongings! Thanks again Coquita! You're amazing and your daughter is so adorable!
Have rented here off and on fgor years.
Great place to store your stuff, limited hours.
My experience getting into a unit at Public Storage today was as simple as it gets thanks to a staff that was efficient and as kind as ever. Property manager, Coquita, was beyond accommodating. She personally escorted me to a partnering facility down the way that had a unit best suited to my needs and made sure I got the lowest price for it. My expectations for customer service were by far exceeded.
Coquita was great to work with, couldn't have been more helpful.
I love the staff here. I have stored stuff with them 3 times now to clean and down size my apt.
We loved interacting with Coquita. She was awesome.
I came here a month ago to store some stuff from college. I was in a rush too, for college dorms decided to close and my flight home was in two days. Luckily, I was able to reserve my spot, pay it and move in all in quick succession. The employee Coquita was a huge help in making it all happen. Great employee, helpful, and understood my situation of having to pack everything and move in two days.
The manager, Coquita, was very professional and courteous. She took the time to show me multiple units until we found the one that I thought would work best. Everything was explained thoroughly and she's been very responsive to follow-up calls for assistance. Would highly recommend her facility.
Coquita was so nice and helpful ! She had a really great personality and was easy to talk to, she made my experience great & I’ll forsure be coming back here for any storage needs !!!
The manager, Coquita, was very professional. The property was clean, my needs were met in a timely manner, additional items that I might need for my unit were suggested, and the units were easily accessible. The unit size that I needed was in a reasonable price range.
Truly excellent customer service. Coquita made sure everything was done right, and explained everything she was doing in a clear, professional, thoughtful and courteous way. Access is easy, straightforward and convenient. I was looking for an ok experience, mostly just a place to stick my stuff, I got more than I bargained for and I am delighted.
This review is for my move-in process with Coquita, the Manager only, not the facilities themselves - which seem to be what you would expect for an inexpensive storage unit on Cap Hill. I wish this facility was open later but I understand why they have limited hours. Coquita was very friendly, knowledgeable and thorough at move in and explained all charges so there were no hidden fees. She was awesome!
First of all, the process of getting a storage unit here is super easy, thanks to a combination of their website and staff. Coquita, the manager, is very knowledgeable about the facility and helped me get the correct sized storage unit for my needs. Her customer service is the absolute best!
Coquita was amazing on renting my unit made everything a Flawless thank you!!!!
Good storage space in an excellent location for the price. All the staff is friendly and quite helpful, especially Coquita.
Great customer service from Karisha and Coquita and quickly expedited process upon arrival. Storage is not heated so be prepared in regards to your winter items. Very close within the main stretches of the capitol hill community.
Really poor experience for me, i explained from the beginning that it is my first time renting an storage, but i have the size and details of what i want to store, instead of provide me guidance, it was the opposite, she said clearly that has not idea of sizes...what? ...also when i asked for prices an options, she seems not friendly or helpful at all, now that i'm reading other reviews i'm wondering what is the name of her, but definitely i'll not come back.
We had the easiest and best experience in renting a space thanks to our great manager, Armena. She was super helpful in assisting us in selecting an appropriate space and walked us through all the details quickly and professionally. She also has a great sense of humor! We are very happy with our experience there.
Karisha gave me amazing 5 star customer service
Prices are really high
Coquita was amazing! Wow what great customer service. She made our transfer so easy and efficient. Her customer service skills are way beyond excellent. She's in a whole nother level of excellence. She has great presence and this company should be grateful to have a woman like her representing them.
Convenient location in cap hill with helpful, friendly staff. Nema was great!
Coquita is always helpful and has a great attitude each time I come to my storage she goes above and beyond everytime to provide excellent customer service
I rented a unit at this location for over a year. I moved out before my rent was due. The lady at the desk was very rude and I called her out on it too. Because of that she waited for my rent to be past due then moved me out. I have been trying to reach the area manager called the call center told be they can’t help me. Going on 4 months 20 emails and now they sent it to collections.still have not heard from anyone yet. All because of a woman that got mad at me for speaking up. I will never rent form you guys ever again! Poor customer service!😡
Coquita was the best! Initially, I went to the wrong location, but she still went above and beyond to help me even though I wasn’t technically the a renter at her location. Having such a positive first experience with Public Storage convinced me to book my figure service with the them! Highly recommend!
The 2 gals inside very helpful and accommodating.
The staff here at this public storage was very friendly, kind, and acommadating. I highly recommend this location and staff. They even hooked me up when my space got rented.
As we have got our storage here at public storage in Seattle Hannah has been the most courteous and well-managed person that we have met here if you need a storage unit let's do it at Public Storage with Hannah
Went in last Saturday looking for something to pack a huge painting in. The girls were very Helpful and friendly, thats difficult to find in Seattle ...well done!
Conquita, the manager was great! She was very professional and gave great customer service during the work-paper process of renting out my storage. She also was very informative about rates, spaces available, and property as a whole.
Going through a difficult time in my life and having to deal with a LOT of business entities, it was an absolute pleasure to have the site manager, Coquita, be a ray of sunshine. Super knowledgeable, on task, kind and understanding as we walked through the painless rental process. The storage location is fantastic if you need something near the hill or downtown. I'm super happy with it. Best to you :)
This review is specifically for an employee (Coquita F.) at this location. Every single time I come there she is the most friendly, personable, helpful human I've ever had the pleasure of meeting. I have this storage unit for business purposes and am happy to have staff like her that always has a smile on her face, is able to answer any questions and solve any problems I have come across. If she isn't a manager already she really should be! Thank you public storage for hiring her, and thank you Coquita for your wonderful work!
The office staff was a tremendous help to me in relocating to the city. Coquita went above and beyond to help me with my specific storage issue. Would absolutely recommend working with them!
Fantastic place with good options. Coquita was extremely helpful and explained all procedures very well. I'm looking forward to using her property for a long time.
Coquita Goes Above & Beyond & Stays Hard @ Work & Deserves A Raise & Promotion!!!
I’m a college student from out of state and if I didn’t have the help from Coquita I would’ve never gotten my boxes to my place! She went above and beyond to help me and my mom out by offering to drive some of my boxes to my dorm a few blocks away. She was extremely helpful and generous. Storing my things here was worry-free and easy.
I am also a college student out of state. While my friend and I were moving our stuff out of the storage, our rental car was stalled. We needed the internet to start the rental car, but unfortunately we can't use our mobile data at that time. And then we met Coquita, a super nice person, she actually turned on her hotspot and let me use it! When that didn't work for my issue, she let me connected her house Wi-Fi. She is the best! ❤️❤️
I am the friend from the last reviewer🤩 Just wanna thanks Coquita again for her help and her sweet heart!!! Coquita, thank you a lot. we want you to know how much we appreciate your help. ❤️ ❤️
Coquita smiling face welcoming out standing helper, forthcoming to support
Recently rented a small unit here. Jeff assisted me and my partner making the process painless. He was very patient helping all the customers that came in and us at the same time. The unit works well for us and is in good condition.
If it wasn’t for Coquita and her staff life for me would be so much harder while I’m in transition of finding my own place to live. The staff really care about people and real life struggles. More then just a place to store your belongings. I am so great full to everyone who works there 🦄 Love and Light
Coquita she the best ever very good at communitation, nice treat everyone with respect.
I LOVE this PS storage location because Coquita, Jeff, and Anthony always go above and beyond to think of their customers real life situations, and find a storage and price that is perfect for exactly what we need. I had times where I didn’t need a storage but kept it anyway because this guys are the best and it’s not a hassle in any capacity and only benefits my life. It’s perfect for small business storage or in between moves & while apartment hunting. It’s perfect for college students looking to store their belongings securely close by, and they offer month to month payments at an extremely affordable rate. Hands down best storage facility in the PNW for basic storage needs and no hassle payment! Highly recommend! It’s the people here who make this particular location awesome!
My move-in and move-out experience at this storage location was very smooth. Coquita and Jeff were very helpful and accommodating. I highly recommend this location for your storage needs.
Fantastic facility, easy to get to and get around, and CLEAN! Coquita was very helpful and knowledgeable, which made it all so much easier. Oh, and great rates too! Definitely recommend.
I've used several Public Storage locations and this is my favorite. The location is great and the staff is always very helpful. Coquita goes out of her way to make sure you have what you need!
Coquita is a super friendly, considerate and helpful worker!
Over priced and not secure storage. Rent at your own risk.
I've used this location several times over the years and they are always well-managed with wonderful staff. Today Coquita was a delight getting me all set despite a busy day-- and she made sure to get me the best rate. Thanks!
Coquita was so very helpful as I rushed to pack things away and leave the state. She went above and beyond to assist a friend who needed to access my unit post my departure. I'm very thankful!!
I had a broke door. They fix it and gave me a free month. Hospitality was great and the manager made sure that it was talking care of. Thanks.
This location is fantastic with many options for different size units and great customer service. Coquita was very friendly and knowledgeable. I knew I was in good hands when the two other customers in line in front of me were raving about her and saying "She's the Best!". She took the time to make sure I got the unit that would suit my needs best and gave me great recommendations about how to best take care of the unit and my belongings inside of it. Whenever I will need to put my things in storage again, this will be my first choice.
Coquita is such a nice manager and I definitely would recommend this place to store your stuff ! The process was easy and clear with the help of Coquita! Thank you so much!!!!!
Staff seem inept, but the price isn't bad for the service provided.
Coquita. Really the entire team there has bren great. Super helpful, and respectful. I'm very happy i was able to get a unit here, and Coquita made the upgrade process simple and stress free when i wanted to get a bigger space.
Coquita was absolutely awesome to work with. Super friendly and funny. The 4 stars instead of 5 is strictly because of the hours of operation only going to 6pm on the weekdays and 5pm on the weekends. Maybe consider a one-time charge for background check and special consideration to have access outside of normal business hours.
The storage facility was very easy to locate, Anthony helped me with my reservation. He was very professional, sociable, knowledgeable, and was able to help me quickly set up my unit. He was also very thorough during the set up process in informing me of everything I needed to know. Thanks Public Storage!
Pamela helped me so much I can't even begin to tell you how much of a beautiful blessing she was in my day. When I had a issue she cleared it up fast. Thank you public storage for hiring her. A+
Coquita is a very rare employee here at Public Storage!!! She's kind-hearted an understanding even when she's pushed to her limit. It didn't take me long to realize that she likes a challenge as well so if you ever decide to go to this location don't hesitate to ask if she's on the clock.
Coquita gave me exceptional service! She puts all at ease. She is an exceptional asset to your team!
Quita and Pamela give great customer service, are personable and very friendly.
Came in and noticed a new employee named Pamela. Helpful and friendly. Quit a usually helps me but had a great person backing her up who's saving me money by transferring units. Thanks for the help ladies . They deserve a big fat raise.
Good storage unit.
Awesome staff. They are super helpful and easy to talk to.
Check-in process was very easy, and it seems to be extremely convenient. Jeff helped me get everything set up, and he was very, very helpful. Excited to have the storage space! Thanks, Jeff!!
I was stuck in traffic, had to make a payment, Coquita waited for over 30 min after closing, making sure everything was OK! Coquita and her staff are always helpful, courteous and kind in every transaction Ive made! Thank you!
Excellent customer service from Coquita and Anthony ... and very good prices as well. They went out of their way to help us with our packing needs and also with storage unit decisions.
We were drawn in by the low prices. I had a positive experience moving in with Coquita. She is absolutely lovely! However, as soon as something went wrong (right away) and we needed any assistance we were met with cold indifference and attitude from Jeff and he was of very minimal help. We were only there for about 2 weeks and will not be returning! Absolutely dont recommend this place!
Staff was very helpful and informative in what I needed. Excellent customer service
I cant say enough good things about the staff at this PS location. Coquita, Jeff, and Anthony have helped me SO MUCH during this moving transition in ways that show they really care about their customers. I seriously would and will never store my things anywhere else as long as I'm in the Seattle area. Super personable and understanding of real life events, they treat me like family and everyone who stores here says the same! These 3 really have gone above and beyond to make my storing there super enjoyable and I have already gotten 2 friends to switch to this location for storage! They're amazing!! Affordable and you cant be the service, care and compassionate friendly assistance! The people make the place! I love these guys and recommend this PS location to everyone I know!
Coquita helped me get into my storage unit and was so kind, warm, and efficient. She helped make this process super easy and I’m so grateful!!
Nice people work thair and run it vary nice.
The staff at this location made my storage rental experience easy and carefree. Especially Coquita, who answered all of my questions and was very knowledgeable about my options.
Coquita is a very nice manager. She is very helpful,positive and she is very nice to the customers that are rude.
Great experience - went in and in less than :20 we had a storage unit, 40 boxes and tape and were on our way. Jeff was super helpful and the whole process was seamless and efficient!
Everyone knows what it feels like to lose your keys. I was braced to pay for cutting off a secure lock and a new one. As I convied my need for a new lock the non-judgemental demeanor set me at ease. "It will only be the cost of the lock." The storage technician replied. "We can do in now!" She added. I regularly write reviews for Google Map. Public Storage is a family of professionals and I felt a part of it. They are a great group to work with. I know you will have the same experience.
Everyone at this location is wonderful! Coquita, Anthony, and Jeff were incredibly helpful and kind. I moved all of my belongings into storage during a winter storm and it wouldn't have been possible without their support.
The manager Coquita was very helpful and courteous. She gave me excellent customer service and I will refer you to my friends because of my experience .
Coquita was the most kind and helpful person we’ve encountered so far in Seattle. She’s a huge help and has a positive attitude.
Coquita , Anthony and Jeff, are the best. Been here three years, I know.
Coquita is super helpful! She got us into a space that fit our needs and was patient with showing us a few units.
Best way to save space
The only problem I have with this location is when you pull in and go through the gate it's way too dark you can barely see to unload stuff..
Great price and the employees were great and understanding. They don't tell you all of the prices online so the employees there tell you up front when you arrive and they give you options so you aren't stuck!!!! Great place to rent storage!
Jeff has been fantastic. He made a very stressful situation very pleasant. Great customer service, with a human friendly feel.
I recently rented space at this facility and can say the process couldn't be easier. Coquita is the site manager and seems to run a tight ship. She was professional, knowledgable and super easy to work with. When one is in the process of moving, things can get chaotic. It's always a welcome change when something goes so smoothly.
Coquita was so helpful and friendly when helping me change to a larger storage unit. She was the best! I appreciate the easy parking and the storage rates are reasonable.
James was really helpful.
Coquita was extremely helpful and had the best customer service I have seen in the Seattle area. I highly recommend this location and the staff.
Coquita helped and I was sold. She was super cool and I appreciate a place with rockstar employees. Thank you Coquita
Wow, what an amazing staff! So informative, so helpful and they made sure that I got everything I needed. Coquita immediately offered to help me out with my purchase- also, when I realized I left my receipt she hand delivered it to me within minutes. Coquita and Jeff are definitely the team you want to work with!! Great job!
Excellent customer service! I recently used this facility while I was in between apartments. Coquita was wonderful and helped me get everything set up really quickly!
I have enjoyed the experience i have had with coquita.she has helped me also at s.dearborn street public storage.very helpful and courteous customer service.thank you all so much with helping me move in.thank you Coquita.
Anthony and Coquita are very helpful and flexible. I ititially came in to rent a 5x6 but realized I needed more space. They were very accommodating and thorough in getting me situated.
This was the first time I was getting my own storage unit for personal items, due to moving, and was concerned that my internet deal would soon be more than average cost once all was said and done. I was so surprised when Coquita actually took time to assess if the deal I chose online was indeed the best, and showed me smaller units to see if they met my needs, so I would be able to pay even less. And they did! She was honest and candid about the experience at the unit, so I really knew what to expect. She was also super friendly and helped me get through the process as quickly as possible, while making sure I understood the terms and my option. It was a great experience!
Coquina is very professional and helpful!!!! She has made my experience with Public Storage bearable. Rio has been great too..
Clean, well lit, facility with great support. Rio is awesome.
Public Storage was a great help for me and my belongings. Rio walked me through the process with ease and gave me the best deal possible thank you!
I was in real need of a storage space and Joe made it a real breeze when i came in and rented.
This is the best place for anyone who wants to store there persnal property & furniture, the relief manager Rio is the the best super cool & very well detailed oriented, manners of old school very well raised, helpful, easy going & knows his Job in & out. 5🌟🌟🌟🌟🌟to this felow for he has made me more comfortable then the employees @ an establishment I've been in..The Public Storage on 13th Avenue is the place to be
Ashley & Ashleigh had just the size space I needed and quickly checked me out.
Rio and LeonDrae were really helpful, they really have the customer's interest in mind, and helped me save on some insurance costs when I moved out today. Thanks a lot!
Found the right size space with the help of Rio. He was incredibly helpful, answered all my questions, and a damn sexy smile to top it off.
Leondrae was extremely helpful. I’d recommend this place to anyone needing to store belongings on the hill!
LeonDrae was excellent help, and the first-month deal was just what I was looking for.
Great storage unit and really great help
Joe is always helpful and nice. Clean place. Easy to access. Best storage experience I've ever had.
Joe is awesome! good customer service. he makes my day easier👍 thank you so much Joe!
Joe was great and extremely helpful. Facility is clean, well run, and rents for half the price of units in the area. Glad I went here.
Julian was great helping through process. Very busy but still answered all of our questions.
This property is so well managed! I rent a space for my business (seasonal items I can't store on site). Julian is an absolute delight to work with -- everything is well organized, clean, safe and efficient. I'm incredibly impressed.
The service was great, Julian was very effective about understanding our needs, and the move in process was smooth and easy. Totally recommend.
Long term. Treated well. Professional. Good experience.
We've been with this Public Storage for 2 years. Today, we went in to transfer to a smaller space, and it was the easiest thing ever! Joe was extremely helpful and efficient during the whole process so many thanks to him. Overall, I have found all the staff to be friendly and have only had positive experiences at the facility. Would greatly recommend!
Julian and Joe were amazing. Very accommodating and understanding during my stressful move. They always laughed at my jokes. Highly recommended.
Excellent customer service and rates. Moving from a nearby Public Storage that doesn't offer smaller units. This location has a variety of sizes and rates, has easy access and parking. Fabulous assistance from Julian. Very pleased to be here.
Joe is great
Joe is awesome
How much is your smallest storage
Their new hours totally suck!
Lost my key and they cut off my lock - free of charge! So helpful!
Clean and secure.
Great location in Capital Hill, staff are very friendly and understanding and awesome like Julian for example, easy to get to storage and out.
Very easy to set up a storage space, nice facility. Julian was very helpful!
Great customer service and a very clean, professionally run location. Julian was indispensable in finding us a unit that fit both our dimensional and financial needs
Excellent service! Coquita was so sweet, fast, and thorough. Can't beat the promo either!
Really helpful for a 1st year college student like me who's using public storage for the first time
I had personal items of mine stored here for about five years and had a great experience. It was very hassle free to get a unit and close it. The only thing I wish is that it was a 24 hour access unit. But I really don't know if that exists. Take note of the hours that you can have access to your unit and plan accordingly.
Great place for storage! Good location, access hours are reasonable, clean and easy to get in and out (personal access code and key to locker on site if you choose). I've had to move my unit multiple times as I brought more stuff. The guys were super cool about it and are always incredibly helpful, professional and friendly. Julian and Gary helped me out both times and they were wonderful!
Gary was awesome!
Zack was cool and nice
Great storage option! Safe, easy, and affordable. Super accommodating, Julien and staff were awesome
The best thing since sliced bread
It is surprisingly affordable. The staff, especially Gary, really goes above and beyond! You also just can't beat the location.
Justin and Jullian we're awsome
Cailon was super helpful with showing me a potential storage unit and answering all of my questions.
Awesome place plenty of parking.
Convenient location for Capital Hill! My stuff has been stored there for 4 months with no challenges. Polite, friendly, and helpful staff members in the office.
Despite the limited access after hours, the constrained parking, and poor toilet/bathroom facilities; this storage offered easy booking, simple check in, secure code access, and convenient location.
It's a freaking maze nightmare
Wow! Who knew great customer service like this still existed! Linda, helped me find the perfect unit for my needs. She even knew the history of the building, which was very interesting. For example, the building was once a dance hall and Ella Fitzgerald performed there. If only all my business dealings were as pleasant as they were with Linda and Public Storage.
Having stored all over the country, I found the property manager Ryan at this site to be most helpful. He found me a ground floor space with a move in discount and even got me set up with an autopay. Couldn't be happier.
Anthony was great helping find the right size storage unit. He was patient in showing several units and went over all the paper work. One thing I want to add is public storage does not dis- close that all units must have insurance when first talking about storage rates. Great location!!!
Really frustrating experience. Reserved a unit at a set price and confirmed over the phone. Brought in my reservation confirmation email at the specified date and time. They showed me a much smaller unit (40% of the square footage specified on my reservation) and tried to charge me the same price. After showing them my confirmation email, they told me that they would not honor it and I could pay the same price for a smaller unit or leave. Went to Seattle Vault and had a much better experience with not only lower prices but prices and storage size that didn't change when I arrived. Will never consider public storage in the future.
I have rented a space a couple times with this property and have never had an issue. The pricing is reasonable. I never had any trouble accessing my unit. The staff is great! They're always friendly and willing to help.
Since moving to Seattle several years ago, Capitol Hill Public Storage especially Anthony has really been great. Their customer service makes this location one I definitely recommend to friends, family and co-workers. A. Lee / Crossfyre Productions
Great service. Clean facility. Convenient location. Fair pricing too!
Anthony is very friendly and easy to work with. I would recommend this location to friends!
Great customer service
Great friendly service
The employees are very kind and helpful My story starts out with the having to get a storage that I felt was safe and I lived close to this one also it is close to my school Seattle Central College, being able the switch out items for school and feel safe doing it is a positive, the employees are always looking and making sure the code is used and people are not just holding doors open for others or allowing others to just come in when a client use their code, I have been with this establishment for almost a year, during this time I was super late on my payment the employees advised me to call and ask for the late fee to be waived, I did and the person on the phone made me feel comfortable talking to him about my difficulty and he was kind enough to wave the fee. during times of financial difficulty this came in handy, well when I went in to pay the bill they made me feel like I was part of a bigger family I understand its a business but on a personal note ... that made me feel really great and grateful., Thank you Public Storage and all the employees that work for this company. Allen Jefferson
Michelle was helpful and the facility is clean.
Michelle was great, fifth floor has a way higher ceiling and its the perfect location for me!
Jason was very helpful and location was easy to access. Easy to work with and clean units.
Great place to rent - staff is always friendly and helpful. Facility is well maintained. Gret job guys
Ryan was great in helping me find an affordable solution for storing my family household goods until we settle the estate.
Very nice staff. Anthony showed us a couple different spaces based on our questions and was very thorough.
Michelle helped me out to figure out exactly what I wanted and could afford to best suit my needs.
Do NOT GIVE THIS PLACE YOUR $ OR TRUST! MY BOYFRIEND JUST GOT OVER 10K OF HIS STUFF INCLUDING THINGS LIKE HIS PASSPORT, BIRTH CERTIFICATE AND SS CARD STOLEN. INSURANCE ONLY COVERS ABOUT 2K MAX. THE DAMAGE IS LIFE/LONG THE CAMERAS/ DO NOT WORK! ITS FULL OF METH HEADS LIVING IN THE UNITS AND STALKING PEOPLE'S UNITS AFTER HOURS AND USING BOLT CUTTERS TO GET INTO PEOPLE'S UNITS. ITS HARD TO HAVE FAITH IN A PLACE YOU ARE TEMPORARILY KEEPING YOUR LIFE ONLY TO HEAR THE EMPLOYEES THEMSELVES SAY "OH YOU WILL NEVER GET YOUR STUFF BACK WE GET BROKEN INTO TWICE A WEEK." THERE HAVE BEEN TIMES WHERE EMPLOYEES CLOCK OUT AT 4 WHEN HRS OF OPERATIONS ARE UNTIL 6 pm. REGIONAL OFFICE HAS BEEN AWARE OF THE SECURITY ISSUES AND HAVE YET TO ADDRESS THE ISSUE. WE ARE IRATE AND WILL BE SEEKING LEGAL COUNSEL AGAINST THIS PLACE. LET THIS BE YOUR WARNING TO GET YOUR STUFF OUT BEFORE ITS GONE RIGHT BEFORE YOUR EYES.
Never had a storage unit before, so I wasn't sure what to expect. I came in with a reservation to a unit I made online I thought was a good fit. Michelle showed us the unit, was extremely helpful in answering all my questions as silly as they may have been. Seeing my needs, she showed me a different space that was perfect for everything I needed in my price range. Being so close to where I live this place was the right fit.
These guys are awesome! Super helpful and totally understanding of all the little things that can go wrong. Would highly recommend these guys to anyone
Ryan and Anthony are always friendly and ready to help.
Ryan was GREAT! This is the only storage place we shall use, the staff Is very helpful, informative, and take the time in helping you pick what unit is best for you. This is the place to go!
Michelle is amazing! She had great customer service and helped me out a lot!
I utilized the Public Storage facility at Pine and 13th Avenue to store furniture and miscellaneous items from an apartment just a block away. Ryan and Michelle were very courteous and helpful. I would highly recommend this facility! I would recommend that you first confirm with your own insurer whether your goods will be insured under your renter's or homeowner's policy. I did not do so, but once I did confirm that fact, Michelle worked with me to cancel the coverage I had signed up through Public Storage.
Ryan and Anthony were very pleasant showing me around. The location is great. Very friendly staff every time I come in.
I had a good experience here. The staff were very helpful. At one point, the employee helping me came outside and looked in my truck. He then came up with some storage options that worked out very well. I don't know how much more the staff could do to make me happy. The prices are high but convenience is a big factor here. I would recommend Public Storage, 13th Ave, Capitol Hill.
i love mny storage
Very helpful and always clean
Very friendly and informative staff; good central location in Captial Hill that is easy to get to and to unload your things; clean facility; great costumer service; overall great experience!
Easy to set up, great location, parking has been easy.
I am a long time renter and the staff is courteous and very helpful. I lost the key to my lock and had to buy a new one. The locks that they sell are incredible, it was difficult to get the old lock off. It is centrally located and close to transportation. Two thumbs up. Rating is 4.5, no one is perfect.
Michelle is awesome and knowledgeable about her job
Anthony is a great worker. Very knowable
My family needed to store my grandmother's belongings when she passed suddenly and we were all in shock. The staff here were so helpful in getting her stuff moved in. I can't say enough about their compassion and patience with us.
The check-in process was quick and efficient. Ryan is very organized. The location is great. Prices are reasonable.
Ryan was so helpful and easy to work with. The storage facility is in a great location. I will definitely recommend this to my friends.
The staff is always friendly and willing to help. Location is convenient and prices are fairly good. Would recommend using this facility if you have storage needs.
I've had a space here for a while now. The property manager, Ryan is always ready to help me out as my storage needs have changed. The rates are high, but the location is very convenient.
when i contacted them by phone,they were really nice and courteous,they helped me pick the one i needed,and they reserved it for me so when i moved here they were all set with my unit all ready for me,and i was just to drop and go,simple,they were very nice showed me the layout of the place,and informed me it was very secure,and they keep the bathrooms clean,as some storage places dont have clean bathrooms,i think this place is well kept,clean and the staff are allways friendly when i stop by,if i got any questions they will allways do their best to answer them,i would recommend this place to anyone who is looking for a nice,secure,place to store their things,and that is centrally located in the heart of seattle.....plus michelle,ryan,anthony,and other staff there are really helpful and make sure that what I needed,any concerns I have,and stuff secure....
The facility is great and allows for the access and space I need. I received a card in the mail 6 months later saying that they were raising my rate nearly 20% ($95/mo to $113/mo). When I called customer service, they read to me from a script: "The company is not in a position at this time to negotiate rates." And then the rep literally said "take it or leave it". I chose to leave it! So be advised when you sign up, as they told me just now, that they will give you rate increases every 6 months until it is too expensive for you to be there. I understand they have a business to run, but staring the other rate in the face online, I don't feel treated well as a loyal 6 mo customer.
Just rented a unit the other day. The manager, Andrea, was very helpful, knowledgeable and courteous in helping us select a unit. Yes, it would be nice to have lights in the units, but the hall light seemed adequate.
WARNING! Love all the "Clean, Safe..." BS. Those reviews are FAKE!!! The place is full of dirty Meth Addicts living there! They are walking in and out all the time without anything in hand, except drugs and groceries. Make sure you have insurance and/or don't care about your stuff. There are no lights in your storage unit and it's too dark to see without using your phone light. The rates are outrageous. Started out at 130, to 160 then to 190 in a year and a half. If you are even a day late, bam! 20% late fee. In this economy when things are getting tougher, they're taking advantage of people going through bad times. It's not easy moving all of your stuff and they "LOVE THAT!" This Corruptporation will never get my business to again!
It's in a city, the details are just self-explanitory. For the better half of this place their restrooms are always well kept, accessible during business hours and stocked with what you need to take care of your business. The workers suck! . . NO just kidding- that's my lie for today, they're very nys people who can take a joke and be emphatetic to their customers that vary much b/c the neighborhood is well known to have a large variety of people who are unique yet helpful towards one another. The rent for a unit is very reasonable and has not gone up too much over the years that I've been there. Seriously someone has to get a keg for these guys . . either they're really, really nys people, they get paid a lot to be nys or maybe it's a really good magic trick, IDK but if you or someone(s) you know needs a cool place to put their stuff then check this place out for yourself.