Public Storage Self-Storage Units at 1334 Alaskan Way, Seattle, WA

Do not choose this facility! Scary employee named David; refused to let us unload our packed U-Haul before closing time even though we had paid and had the door codes. Told us he had let people enter the building in the past and would not let us. We incurred additional U-Haul costs. He told us the next day (Sunday) that he was going to leave at 1100 and "too bad if [we] weren't there". Posted hours for Sunday are 0930 to 1700. Aggressive.

A good location, good people, good experience

David was super nice and very accommodating for us. Storage units was spacious and cheap.

Staff here are AMAZING!! I feel so safe leaving our belongings while we get settled into Seattle. This is my 3rd unit with Public Storage

1. Easy to park and manage the in and outs. 2. Very clean, organized, secure ( password entry only and multiple secure entry; surveillance camera covert every corner) 3. Great price. 4. Offering sturdy and heavy duty moving tools.

David was super nice and stayed past 6pm to accommodate us for moving in to our storage unit. I really appreciate his dedication to service.

I highly recommend this location because of the exceptional customer service that I received from Jequetta! She was so kind, helpful and professional. She went out of her way to help me during a difficult move, and exceeded my expectations of a storage facility. Talk about great customer service! Give this woman a raise!!

Jequetta and Justin helped us get our reservation converted to a Rental. She was super patient…walking us through the process step by step. Overall great service by the both of them.

Bottom line: if you rent from this company they will raise the price on you significantly after you have moved in. The original price is a bait and switch to get your business. Expect a 30-40% price increase in the first six months. I rented a storage unit for an affordable price here. The staff is fine and they are doing the best they can. However, five months after I started renting, they raised my rent by 60$. I happened to look at the auto-pay email and noticed that I was paying much more than originally agreed upon. When I called, the staff member who answered was very kind and polite, but she could only try to extend my original agreed upon rent for three months. Looking at their website, I can rent the same size storage for the price I originally agreed to if I rent a new unit. It is clear to me that they set low prices at the beginning to convince you to move in, and then they raise the price significantly after it is too much of a hassle to move to a new storage unit. The price that you see on their website will not last. Edit: Public Storage called back and informed me that they wouldn't even give me a three-month extension, so do not expect any help on that end.

Great location, easy access. David is so kind and super helpful! Thanks David!!! :)

Jeqvetta she very professional and very helpful down to earth very nice and polite

Henry was great at accommodating my requests! He found the best unit available for me, thanks again, Henry!

Very Clean and We'll Lit. I have issue with them not being open to renters after 6pm. And there doesn't seem to be more than 1 or 2 carts for the whole complex. A Year Later: Jaquetta (sorry I butchered your name) is amazing. She is polite, beyond helpful and accommodating. The facility hasn't changed. I still have issue with the hours of operation. Maybe just one day a week, be open til 9. I would even work there for just those 3 hours each week. 6-9 Wed. On a scale of 1-10 Public Storage gets a solid 9.

We just moved out today and Jequetta has been extremely helpful and made the move out process super pleasant. She not only walked us through the check out process but also helped us during our move out! She’s amazing! Will definitely recommend this location!

I arrived at Public Storage late yesterday and had only about 20 minutes before they closed to grab a couple of things from my unit. I had a problem when opening the door. A stack of boxes had shifted inside so that I could get the door half way up and then it wouldn't budge up or down. David was very patient while I figured out how to move things around in order to get the door unstuck. I didn't look at the time when I left but I'm sure it was well after 6pm (when they closed). I am so grateful I was able to get what I needed and not have to return the next day!

Management and staffing was very good and accommodating. Not very many carts to take you stuff to and from your unit, which per the staff they had asked their management for more and they hadn’t gotten any. I’m told they were stolen by locals. Speaking of the locals there is definitely a good population of people living in storage units so getting a strong lock to add on top of the one provided would be a good idea. The one elevator door sometimes has issues and won’t close and just keeps opening and closing for ever until you hold the door close button.

Jequetta and David were really helpful in making our move in smooth and went above and beyond in helping us figure what the best unit was for our stuff. Highly recommend! Thanks for the great service and help.

One of the staff Jackula was super helpful. I highly recommend this place.

I made a huge move from Arizona to Seattle, and without the help of JeQuetta at the public storage on Alaskan Way in Seattle, I would not have had such a smooth transition. She was very helpful, not only by assisting me on the appropriate unit, allowing me to park my moving truck overnight, and also giving me great suggestions on where to travel in Seattle, to eat and lodge. Once again, I want to thank her for everything she’s done for me I am a military disabled veteran, and she made sure to accommodate all my needs moving all of my items into my storage, along with subsidizing into a smaller storage. Thank you so much JeQuetta!

I have rented at this facility a couple of times and Jequetta is the best. She is always on top of things, polite, friendly, and helpful.

Jequetta was amazing. Great help and customer service

Jequetta is so awesome.

I rented here for a few months and I had great experience with the facility and staff, especially ms. Jaquetta helped me out whenever Needed and was always a pleasure to see in the office

Jaquetta has been an exceptional addition to the customer relations department at the Alaska way public storage

Fantastic service. Jaquetta is friendly and goes above and beyond to help. She is the reason I’m staying in this unit

I was a couple minutes overdue, but Jequetta was kind enough to stay late and allow me to quickly access my storage unit. Thank you so much for going the extra mile for a tardy customer!

Jaquetta was The best most helpful public storage employee ive ever delt with. in all my years of having storage units at many different locations this is the first time ive ever had an employee actually go out of their way to help me above and beyond their job requirements.

Janata the one person whose works there on 10/27/2022 help so amazingly. She was willing to help us with the moving and gave great advice. She’s amazing and made me love the company even more.

Jonathan was extremely friendly and helpful…feel very comfortable with storing my things here!

Jonathan was great. He was always on top of it getting me carts and I appreciate it.

Great service, Johnathon was of much help

My experience at the public storage next to the pier was amazing Jonathan provided excellent service and support.

Amazing customer service! They are SO NICE here. I highly recommend.

One of the decent person ever help me at this place. She was so kind and helpful. Her name was jequetta

This place is the right spot to keep your stuff on.. A really nice person always see smile in her face with some good energy. She is so kind and friendly!! Her name is jequetta.

After utilizing many different storage facilities, some good and some not so good, i can honestly say that Public Storage has been the overall best. I'm giving them a five star rating due to their exceptional customer service. I'm in and out of their abour 3 time a week and their staff, especially Johnathan has always been kind, curtious and very helpful. Thank you Public Storage, Alaskan Way!has always bee

Had a wonderful experience moving into a new unit with the help of John, who went out of his way to make sure we had a seamless experience. Super courteous and professional, and was magically able to produce an extra cart for us out of thin air. Huge thanks again! Wonderful location too!

Easy to move in and out. Jonathan was helpful in assisting us.

Safe storage place and a great service by the employees. I personally appreciate Jacquetta for helping and resolving issues during the time of move out and transferring to a new unit. I give 5/5 for Jacquetta.

Great experience from Jonathan as he was helping me move out of the space, very friendly service!

Very helpful. We stored luggage after our cruise and before our flight home. Cost effective and Jonathan is super helpful.

Was able to be get last minute storage for our luggage when our original plans fell through.

Jequetta is very helpful. The construction around the property has been going on for a few years. Jequetta is sympathetic to the hassle to customers that this has been for so long.

Kai was absolutely amazing. He went above and beyond to make sure that everything went smoothly and that we had the best experience possible.

This Public Storage is very welcoming, in a great location, clean, and secure. I had never used a storage unit or movers before and Jequetta was extremely helpful and polite when I was moving my stuff in. She even offered to change my unit when the elevator to get to my original one wasn’t big enough. Would highly recommend this place!

Jequetta was super helpful!

Customer service was very good

Jaquetta went above and beyond to help make my move in as seamless and fast as possible!

Jequetta was amazing - we had a problem and she helped up get it fixed. Excellent customer service

Everywhere needs a Jequetta! Super helpful and fun to talk to, who would have thought going to store some paddle boards would be a highlight of the day!

I've used this location for a few years now and it is very secure, well run, and affordable - all this despite being in the core of a urban area. Kai in particular is very helpful and knowledgeable - I recently changed storage spaces and he made the process seamless and quick; very pleasant and easy to work with.

I had a good experience, much more up to date. Workers always kind

Awesome and profession service! Thank you Pascale !

Jonathan is the man! Had a great experience here.

Jonathan did an excellent job helping me with my storage unit. I would highly recommend using this Public Storage location!

The staff Johnathan is real helpful. He did help me a lot to arrange everything.

Jonathan was very polite and went out of his way to make my move smooth. He put the whole process at ease for me.

Deondre was very helpful and knowledgeable about everything and made my trip there easy

I've had a really easy experience with the Public Storage on Alaska Way for the past couple years, and shout out to Deondre for making the move out process super smooth!

Deondre was absolutely fantastic and gave great customer service. A real pleasure, great attitude, and problem solving. As a former management consultant before becoming a professor, I know good people are hard to find and I would not be surprised if Deondre deserves a raise.

Jonathan here was super nice, professional, very patient and helpful.

Only store your items in this storage if you don't care about them at all. This location is continuously being broken into and the management does not take any accountability whatsoever. The current manager here is one of the worst humans I've ever met, and he'll make it a point to yell at you and blame you for his own mistakes and negligence (they lost the key to our new lock after a break in and refused to call anyone to open it until the next day at which point we'd already missed our flight). I can't believe that any company would have such a terrible person managing people's belongings. He was screaming at my mother at one point. Absolutely horrible and disgusting. Rent at your own risk.

Super cool place

This morning, as well as this afternoon, I enjoyed fantastic customer service from a lovely human named Deondre! Additionally, I was already a Public Storage customer at this location, so his kindness wasn't motivated by sales or incentives. Many thanks Sir 🙏🙂

Easy to find, nice communication

Deondre, the on-site manager, is the most professional, courteous and helpful I've ever encountered in my experience with the storage business. I would recommend Public Storage, Alaskan Way without hesitation because I know Deondre is on top of things, and you can rely on this storage facility with confidence.

Very helpful, respectful, and fast at answering any questions

Deondre was very helpful you don’t see to many hard workers like himself

Deondre was fantastic. He was friendly and extremely helpful when I came to take care of some things. Thank you!!

Deondre was incredibly helpful in resolving an issue my bank account was having with the auto pay program I was part of with Public Storage. He was professional and friendly and helped to get everything figured out, thank you!

Deondre—the new manager—was great! Super friendly and helpful to this stupid boy who lost his key. He was great!

I have to thank the staff...especially Deondre for helping me today. Super professional and in tune with their customers. Thank you 🙏

Awesome 5 Star service from DeAndre. Very helpful in answering any initial questions and getting me set up. Thanks DeAndre!!

Elisha was very helpful during my move. I would definitely recommend this storage facility to people searching for storage in Seattle.

I only needed to store my stuff here for a couple of weeks while I was closing on a home. But the customer service here was fantastic! Elisha helped me every step of the way and was friendly as can be. Thank you so much for everything Elisha!

Elisha was very helpful with all our last minute changes and getting us checked in. Highly recommend this storage facility!

Elisha is the best she needs a raise ASAP. She’s has the best customer service I’ve ever seen.

I have been renting a unit here for over 10 years. Customer service is usually pretty helpful, but best to use the website. Access is extremely limited due to construction on the waterfront. I no longer have access at the door on Western, which was directly next to my unit. The app makes use of the elevators & doors easy at least.

Henry was super helpful throughout the process. Thanks for the great service experience!

Parking is a pain and rental fees are expensive.

Terrific experience renting a unit at this location. Wesley at the front desk patiently explained the entire process and helped reserve a unit. Henry went above and beyond in allowing us to move my stuff into the reserved unit even when we arrived just a couple of minutes before closing time, helped us with code issue and also waited to close up until we were done. Without his patience and help, I would’ve been left with all my stuff in a Uhaul before my flight the next day. Would definitely recommend to others!

I had a very good experience finding the correct storage unit for my needs at Public Storage on Alaskan Way. Larry was very knowledgeable and straightforward with me which was so appreciated!

Simone and Larry were chill and very helpful got me upgraded unit at same price

Love the staff here! Not to name any names but Samone is terrific!!

We headed there last week arriving 5 minutes before closing. We watched the attendant leaving before closing time. You can't enter without them. It would have taken 2 minutes. A call to the management went unanswered. And no return call with an explanation ever happened. Situations/explanations would have been appreciated and are part of customer service.

After an issue with my unit (broken hasp), we were able to get me moved into another unit immediately and with no hassle. Awesome customer service and wonderful experience!

Simone is a great customer service rep. next time i come in i will be looking for her smiling and bubbling personality.

simone was great! great customer service & very helpful with getting my storage unit

Simone was very friendly and answered my questions with great knowledge!!

Super easy and trustworthy. Simone helped me when I needed a unit super last minute. Makes moving even better 👍

I had a great experience at this location!!! I was helped by an associate named, Simone. She was so helpful and had such a positive attitude. I definitely recommend this location. The customer service here is EXCELLENT!!!

Simone is the best! Amazing service, friendly , great experience!

Simone was very helpful and friendly! Great customer service.

Simone was friendly, helpful, and knowledgeable. She is an absolute treasure! She made it a fabulous experience.

Nema is awesome (five stars). She was so patient and helpful. This is often hard to come by with storage facilities. There are a few dock doors for easy unloading/loading, including a large steel platform that lowers and raises by the click of a button. There are three trolley carts to help move larger/more items. Only change I would hope to see is the weird hours and afterhour access. This can be solved by calling the number on the keypad so be not dismayed...also the homeless overwhelming Seattle–I, however, only expect it to get worse in the city unfortunately. This storage property is a stellar location though! Walk to Miners Landing or Pike Place within minutes after a long day of back-breaking work.

Arnema went above and beyond to provide truly incredible customer service. I can't find the words to express just how much her assistance alone transformed our moving process. If I'm being truthful, we were incredibly unprepared for our move... first we mistakenly assumed that we owned less than in actuality and second we completely misjudged the amount of time packing and moving would take. We were in a state of chaos when we started storing our things, but Arnema's help provided a sense of relief I wouldn't have thought was possible. She helped us choose the right unit for our needs, even helping us change it last minute when we realized the 5x5 we initially landed on wasn't large enough for our things. In addition to her expertise, she's really a delightful person to be around. Always warm, always kind, always eager to assist. Our experience has completely rewritten any fears associated with storage units.

Been here for awhile great place to very clean,great manager A+++

Great experience with this property just met the new property manager and I must say felt very comfortable that my stuff will be safe and I will never have to worry about a problem Nema is the property manager and definitely stop in and check them out!!!

I rated this based on customer experience and messaged Wyndham with no response! He was a jerk at check in and stuff was left half empty paper towels, shampoo etc not acceptable especially with covid. Still waiting for a response

My review will not do justice to the service I got from this place and specifically from Armena. Thank you so much for all your help and assistance to make my move so easy. My flight was scheduled on the very next day before I planned to store all my stuff(bad move). I thought I didn't own a lot of stuff so I rented a 5'x5'. However, when I started to move all my stuff the unit wasn't a good fit. On one hand I had the pressure to store all my stuff and on the other hand the truck rental was expiring. My flight was next day, so you can imagine how my planning was a disaster. I couldn't think of anything and ran directly to the storage office seeking some insight from Armena(before this she was just another employee working diligently at her job), she took her time to understand what I had and somehow managed to swap my unit despite all paperwork done and me having already moved some of my stuff. She helped me find the best price and helped get the closest unit to my current rental so it'd not cost much time to redo the whole setup. Her help made the entire process so smooth I couldn't thank her enough. If you are in need of storage I'd recommending her service and guidance if you can't decide. You won't be disappointed. :)

We came by to pick up something from a friend’s storage unit and Nema was SO HELPFUL! Nema came up to the unit with us, brought up a cart to make moving easier, and was helpful and chatty and funny every step of the way!! If Nema is any indication of how this business is run, then I highly HIGHLY recommend!

Great place! Nema was great with help for storage and she let me stay 15 mins longer than after hours.

We had some last minute changes due to our move and we needed temporary storage. We selected Public Storage in downtown. We arrived at the location and we were provided excellent service by the front desk. Karisha took care of our needs and even went extra mile for us. Its very easy to navigate in this facility. They have all necessary move supplies. They have dollies and ramp where you can easy load/unload. The process was very quick and simple. Thanks to Karisha she explained everything and we were able to do our load efficiently.

Patrick is a super manager he help me with the erental over the phone, and was very patient with me

Public Storage in general reminds me of a lesson I learned through a person who claimed to be my friend. He stole my wallet and then helped me look for it! Guess what, we didn't find it.

Dirty. Limited hours. Elevator issues. Parking area currently under construction, hard to enter and exit.

I've been here for 3 years, & this place always smells clean. Patrick is outstanding in taking care of this place, & showing me the best size for my belongings. If you need storage he's the man to come see

Patrick has been wonderful ever since I've been here, he's always helpful whenever I need information about my account. Public Storage has a good one here.

I was expecting I could access the storage for most part of the day, but the access hours are restricted to the gate hours which is the normal working hours.

Patrick the building manager at the Alaska Way location is a total can do get it done with energy and smarts service oriented person. Helped me figure things out the whole way.

PATRICK WAS EXTREMELY HELPFUL TO MY DISABLED NEEDS ... A1 SERVICE ... GOD BLESS YOU PATRICK 🙏

The service was tremendous! Matthew was very helpful and offered advice and guidance while setting up our account. Thank you!

What kind of locks do they use and are your required to purchase from them?

Had a great experience with this place! Patrick is awesome. Very thorough and helpful and makes the place feel safe with such a great attitude. He’s very hard working! It was also very clean. 5 star quality!

Great customer service, Patrik is very helpful in all aspects.

I am very happy that I could use PS storage. The place is very clean. And has a nicer smell to it's building than other places I checked out. Patrick the manager was very polite and courteous ..

Good storage and good service.

I had a great time using the facilities at this Public Storage. It was ran very well and efficiently. Patrick was very helpful and friendly. Big thumb up!

Who is collecting my information?

We have three units at this property and 100's across the country. Patrick is the best property manager out of all of them. He's friendly, professional, and thorough. This location is near our office and is convenient for anyone in the Pike Place Market area.

Patrick and Feather were very friendly very hard-working and I would keep a recommend this place!

super helpful;especially when i needed it the most, thank u Patrick & Feather-definitely 5 Stars

Patrick the manager is wonderful. He helped facilitate our move and was really great to work with. Offered all of the 4-wheelers, pallet jacks, etc. to use, bathrooms very clean. Inside spaces well lighted and climate controlled. Large moving van bays and large elevators expedite large moves like ours was.

The manager, Patrick, was professional and very helpful throughout the entire process. His customer service was top notch and he personally took care of us as we moved our son's full apartment into storage while he was out of the country. Patrick was there again to personally take care of us as we helped our son move from the storage to his new place. The unit was clean and we felt comfortable with our choice.

This Public storage facility is very efficiently run, is clean, climate controlled, and has a very friendly, knowledgeable manager running it. Patrick is his name and he made our move in easy, efficient, and quick. He knows what a new customer needs to know about the elevators, security, and the baggage handling carts necessary for a quick move in. We recommend this facility because if it’s location, ease of access, and especially because of Patrick’s welcoming attitude and helpful suggestions.

Patrick recently helped me out with a rate issue that took several weeks to straighten out. He made a great effort to make sure I knew what was going on and the end result was fantastic! Great communication and persistence at a very busy downtown location.

Patrick is always friendly, genuine, helpful and of assistance. He keeps the place clean and fresh. He is always happy and smiling as well as a pleasure to speak with. I give him 5 stars! I have been meaning to give a review since May. I have never had a problem with anyone aside from people walking to the waterfront from 1st avenue and are not "aware" of the parking lot for those of us trying to maneuver our vehicle to the bay doors.

Patrick is wonderful, always willing to help with a smile, answers questions and handles multiple clients at a time with ease. Everything is clean and works well.

Great location with everything needed. Staff takes good care of things. Patrick main person contacted and he was great to work with. Would definitely recommend using.

Great place

Patrick is knowledgeable, competent, calm and helpful. He showed us the options and did not push for a decision quickly. We looked at another place and came back to this location where they went out of their way to accomodate our needs. I recommend to others.

Pat and Evette were awesome! The experience was easy with move in and move out. Thanks again!

Evette helped do a smooth moveout!

Evette was very nice and very costumer service oriented thks for your help.

Came by to view the storage. I do plan to rent one for just a month and was told the price of 60bucks which is reasonable. I don't care for the building but they have a great staff that seems to be on top of it.

STORAGE FACILITY UNDER INVESTIGATION FOR FRAUD! DO NOT GIVE THEM YOUR MONEY! This facility takes customers' move-in costs, yet refuses to allow them to move their stuff into the unit. They just keep the money and rent it to someone else, then repeat the process. They scam vulnerable people like the homeless and disabled. They are beneath contempt. Do not patronize this business, they will steal your money.

Yvette provided excellent customer service and made the checkin process fast and efficient.

Evette has has wonderful customer service. Always very helpful.

Professional, kind, knowledgeable, timely. Shared all information needed for rental options for insurances. Would recommend it to friends and family.

Evette helped me tremendously getting my unit!

Evette did good job on finding me the right place to go, she know her storage needs for customer to be happy, thanks.

Came in for pricing.. pam is amazing

Very expensive period.

Ms Young and Pamela are good people.. Thank you for all the help with my storage needs. Pamela has been missed here by many. Nice to see you again

I'm a property manager of PS in Port Orchard WA. Im here in Seattle as a tourist with my wife and sister who both recently had abdominal surgery. I met with Patrick who allowed my family and I to cut through the property and use the elevator to avoid the outside stairs. Thanks again Patrick for the help! It was great to meet a teammate across the drink!

What's the smallest storage you have and the monthly cost. Looking for a 3'x3' or close to it.

Staff stays late for customers and always helpful

Always helpful staff, pleasant and kind as well. Evette and Patrick rock this spot.

Pamela is everywhere! She's such a great employee...

Edit: One+ Year Later Let me start off by saying I don't have any problems with the staff at this location. Staff here have done their best to be helpful and have been courteous at every interaction. In my opinion Patrick, the building manager, has been doing the best he can. That said, after what I've experienced I cannot recommend using any Public Storage facility to store your stuff. Here are my reasons: 1) I had $5,000+ worth of valuable (and sentimental) items stolen from my unit here. I have been paying an extra $11 in storage fees every month for insurance, and turned to that in an attempt to recoup some of my costs ($11/mo only gets $3,000 of coverage). The insurance part of Public Storage, Orange Door Insurance, denied my claim on the basis that there was no evidence of "forced entry" like a busted lock or pry marks on the unit door. This despite the only thing the police officer responding to take down my information for the police report telling me was "yeah, these locks are really easy to pick". So I can't recommend coughing up for the insurance either, as in my instance I simply got screwed twice - once by the thieves, and again by the insurance company. 2) The day my claim was denied I cancelled my insurance coverage, trying to at least save $11 for the last month that I'm storing what's left of my stuff in the unit. It took two weeks of emails and calls to Orange Door Insurance (including a blind email to the president of that part of Public Storage) for them to refund my $11 f***ing dollars. Keep in mind, at this point I've paid them $11 every month for over a year and got absolutely no protection at all out of it. I don't need the coverage - all my stuff has already been stolen - so why does Orange Door Insurance/Public Storage need to screw me out of an extra $11? 3) Because of the above I'm getting ready to finally get the last of my items (what's left...) out of the unit. I finally took the time to look back through my charges and found that Public Storage has also been increasing my storage rate without informing me. Rates increased not once, but twice, and I was NEVER sent me any notification despite their 'policy' of sending a notice at least 30 days ahead of the rate increase. Because I had autopay set up and was never notified of these increases, I am just screwed out of that money. Given recent experience with Orange Door Insurance/Public Storage, I am sure I will never see it again - much like the things that were stolen from my unit. Due to all the above, I can't recommend keeping your stuff in a Public Storage facility. If you do decide to go with Public Storage, I wouldn't recommend using Orange Door Insurance to cover your property. If you do decide to use Orange Door Insurance, either make sure you can afford a lawyer to fight them in the event you need to submit a claim, or just be prepared to be disappointed with how they handle it and the fact that they'll do everything in their power to not help you. Profits come before people. Recent experience here, especially when dealing with the corporate side of the business, has left a bad taste in my mouth & has ensured that I'll never again be a customer of Public Storage. My previous review (after initial move-in) is below ------------------------------------- Had a great experience with the staff here, they were super friendly and helpful with getting me into a unit and providing info + dollies for the actual move. Karisha & co. are great!

The customer service here has been great! Nice people, very friendly and helpful. I only give it 4 stars instead of 5 because the pricing just increased from $70 to $90 per month for the smallest space they have. Seems a bit expensive, though in Seattle it could be the norm. I will be pricing other locations nevertheless.

Evette and Patrick took me through the outs and ends of the lease. I love the way they took their time to explain the elevator and codes

Good place to store stuff if it's above water level. Extremely high priced but there are higher priced places... am currently paying $190 for a 10x10 in Seattle and for that reason will be price comparing shortly for a better deal. Other than that, happy with it. :)

I am happy with the way Evette was kind and knowledgeable about the process of renting a storage unit.

Excellent service and communication from all of the staff, but especially Evette, who walked me through the particulars of my lock and the whole layout. The fact that everything is done online is also wonderful. The property is clean and well-managed. Feel very safe having my items there for the duration.

Evette & Patrick were phenomenal. Such good people that care about there job and customer care. They treat each individual well and explain all fees and policies well & clear. Thanks so much guys for being a special team. You have to say special in Seattle because you dont get this type of good customer service from business unless your in the south. 5 Stars for this public storage location & to Evette & Patrick!!!

GREAT STORAGE GREAT STAFF

very polite, courteous and respectful team! Patrick (whom I think is the owner or manager) takes great pride in his facility and has been wonderfully helpful from the moment he called me to confirm my tour appointment. I originally thought I'd only be using the facility for a month or two, but I have no qualms on the integrity of the facility to trust that my belongings are in great hands. Thank you, team! :)

Great staff

Good place

Patrick and Evette were very helpful during sign up.

Viaduct makes it hard to access

Friendly, helpful staff

Pamela is such a nice lady. Very professional. Thanks to her and her partner Ms Young for all the help.

Great service and response from Patrick. Made my unit transfer seamless and hassle free.

Great place to store. Pat and Pam are good people.

Patrick and Pamela are great! Call them the perfect P's. Great customer service. Thanks for all the help

Patrick was enthusiastic, helpful and efficient. I needed a unit for a month while I was sorting out an apartment issue and move. Appreciated his friendly & expedient service! Highly recommend this location.

Pamela is awesome!

Came in to pay my bill and the lady in the office named Pamela was so nice and helpful. Daryl was okay and good employee for coming to work sick. Thanks guys

Reserved a unit online, but was told in person that units are first-come first-served, so I didn't get the unit size I wanted. Patrick was able to help me get situated, with a unit size near what I had originally needed. He explained the place very clearly, and was super friendly about it. Moved things into the unit 3 days later, he was there early to open up and make sure everything was alright. It's my first experience with storage, but I'm happy with how it worked out.

Patrick was very professional and made the whole process of getting into a unit smooth and efficient. I had no questions go unanswered and I was into the unit and on my way in short order. Excellent customer service displayed here. Thank you.

Patrick is awesome! Friendly and helpful. I have a great storage unit. Would highly recommend!

Patrick was awesome! Great service and very helpful!

Patrick was very helpful this morning! He went out of his way to help us.

Although the facility itself was adequate, the five stars is really thanks to the fantastic efforts and friendly, competent help from the manager Patrick - he has a hard job in such an urban location and he does it really well. He bends over backwards to help make sure we get what we need, be it a cart or the elevator or just watching to make sure that people aren't just hanging out. He's very friendly and nonjudgmental (yes there are some customers who are down on their luck and a bit scruffy, but I have never been hassled). We had a massive four-door unit which was required while we stored our furniture and things while our large condo was staged. Rarely did we have any problems having quick access to the elevator, though you should be aware that the basement floor is only accessible through one elevator. Their prices are reasonable and we would use them again. If you live downtown and need space, this is a good choice.

Stored some extra stuff here for 6 mo. It was a fabulous experience! All our stuff was safe and secure and all our interactions with staff were fantastic. Special shout out to Patrick who was immensely helpful and a joy to be around. Moving can be stressful and having someone with such great energy around made it much better — thanks, Patrick!

Was an amazing experience, Patrick and Daryl made one step of my move so much less stressful, would recommend

My name is Chris I share a unit with Mark Bowers and I have caused problems before in my past but I appreciate Pamela and Patrick for allowing me to come as an authorized user and use the storage it's really helpful for someone like me and I appreciate them so much in public storage thank you also Pamela's the best

Customer Service and attention to detail provided by Pamela was Exceptional! She's a Gem! She did not mind that we arrived early, got through processing my reservation efficiently and she supervised to ensure that we get to our unit with ease! Answered all my concerns , was sympathetic and thorough! I was extremely pleased with my experience. Above All that I got service with a SMILE!

Patrick is super helpful - always friendly and willing to lend a hand if needed. While location is in the middle of a tourist zone, there is plenty of parking at the office so we have never had a problem accessing our storage unit. In addition, the parking comes with the added bonus of being able to visit the shops and restaurants across the street while parking at the office. Rates were competitive at the time we reserved our space when compared to other storage units around close to our home.

I just signed up for a new unit today and Patrick helped me through the entire process. He was really accommodating and attentive. Thank you for all the help.

Patrick goes above and beyond

Patrick has always been a great help as I've been going to this storage unit for 2 years now. Patrick is always there working and assisting with any needs he is definitely a great asset to this property.

Patrick and Daryl were very nice and helpful in getting us set up. The location is right on the water and very convenient. The elevators are a pain though. They can’t be locked so you just keep losing your elevator as you’re loading or unloading. That’s my only complaint but it was pretty annoying.

Odd people in and out of the units. Staff changes frequently.

Great service and great people. Supper awesome!

The manager Patrick was a tremendous help. He was a shining example of how customer sevice should be conducted. I feel as though my personal property is safe and the facility is clean and well run. Thanks!!!

Five months ago there was a mix up over the phone about the storage facility I signed up for and I ended up at the one on Alaskan Way. I was frustrated because the size I wanted was not available and I drove a LONG way. But I remember an employee named Karisha, who by the way was very nice, helped me figure out a way to fit all of my things in a different size at an even lower price! I was very grateful :)

Karishaw was awesome! She was super friendly and helpful, great customer service!

Awful hours.

Friendly

Karisha and Valorie were superb at helping us figure out the best place for us to haul our big boxes into. Awesome stuff.

I love this place Karisha was very good at her job great customer service

Karisha was very friendly and assisted with all our needs. Thank you for being so good to us. The world needs more kind people like Karisha!

karisha is a pleasure to work with and has gone above and beyond with service for me and my business

To whom it may concern missed calorie and miss Karishma are so Nice and very help full I like that all ways smiling place is clean peacefully thanks

Kenisha and Valerie gave super service and information Great storage solutions

I love this place because of the good customer service from Carissa and another customer service agent Rachel awesome place to be well-kept

This facility is clean, well-maintained and seems very secure. The manager, Karisha, was completely professional, warm, welcoming, and knowledgeable about the property and terms. We had a hectic day moving stuff and were running way behind, Karish was so awesome that she even stayed after closing to give us time to unload after securing our unit. She was fast, and didn't miss a beat when explaining the rental contract. 10/10!!

The Customer Service is outstanding at this location and the service they provided to me was excellent! Karisha (spelling?) was so helpful and really made the difference! Thanks again.

Karisha was incredibly helpful! We needed storage on short notice, and she made sure that we were completely taken care of. I would definitely recommend this location for future storage needs!

Karisha she helped my husband out to the max with a storage unit very great customer service did what she could to get him a place for his stuff. They provided him with a bottle of water because it was a hot day. Very safe place for your belonging, clean smell free. It's hot outside but nice in here. Thank you Karisha.

Karisha was a very good helper and i love the service

Karisha has awesome customer service! She is very friendly!

I have been using this storage facility during the summer months for years. Karisha has made wonderful upgraded changes to this facility. It’s always clean. I have never seen anyone clean in the past. She is always on time and so friendly and helpful with everyone. Hope you know you have a great employee Public Storage!!

Karisha was terrific! The store had all the moving supplies I needed. Super friendly and helpful. Kudos !

Karisha was absolutely amazing! I was in a bit of a jam and she really went the extra mile to make sure that everything worked out. Five star customer service!

My experience with Rachel was beyond expectations and she was very accommodating.

Storing our items after moving from out of town. We found the manager, Karisha, to be very pleasant and helpful. The storage units are set up inside a rennovated warehouse or manufacturing building down by the pier. Access is controlled via the elevator and doorways where tenants need to enter an 8 digit code. Elevator will only go to your assigned floor once the code is entered. The hallways were well lit and clean, and our unit was clean as well. The only downside is its location where it is sandwiched between the pier and the Pike Street Market. On the Saturday we moved in there was a steady flow of people through the small parking lot making it difficult to manipulate a trailer.

karisha helped me in bind without hesitation SUPERB CUSTOMER SERVIE!

Rachel was awesome! Kind, courteous, prepared and knowledgeable. She helped make the whole process quick and painless! Thanks!

NOT MUCH

Karisha has always given me awesome customer service!

karisha is fantastic, she has helped out whenever i had a question and her smile everyday is so nice to see each morning

Karisha gave me 5 star service!!!

Was able to get a good spot and super quickly for an emergency, and at an amazing price. Chad was super efficient on setting things up

Patrick was amazing! He was very professional and quick and did a great job showing off the unit and how to get inside to access it. Loved the customer service here

This is Andrew, I literally signed up around 1:30/2:00 with Chad. Chad is a kind hearted,patient,honest and down to earth being. Straight forward on all information of security, durability of locks, easy payment plans and how to access my storage if no one is in the office during open hours. I really appreciate everything Chad did today even if he was just doing his "job" he made me feel like it wasn't just that. Peace Love light and blessings to beings in uniform as Chad whom take work to a whole nother level of intent, conviction and sincerity. What a Easter today was.

We were really well served. Chad help us out, explained everything how does it works. We have never been or used an storage before. He was really helpful and glad to help. Thanks!!!

OMG you guys...mind blown! Love this place. I use it for all my storage needs, you should too! Do you have a bunch of boxes you want to store in one big ass box? Then run, don't walk, to this location! Ask for Rachel, she's the best. Super sweet, super helpful, super efficient...you know, just Rachel being Rachel:)

This is a great location. Not the most convenient to get to with all the waterfront construction. It is clean. Well maintained. Evette Y. was extremely helpful and friendly. She showed us several different lockers and stepped through the process of signing up. I would highly recommend it.

Great facility. Welcoming staff. Chad is very helpful and friendly!

Chad set us up today with a storage unit at this facility and did a wonderfully complete and thorough orientation and walk through of the features of the facility along with the protections and paperwork importance involved in the contract. We clearly rate him a "10" although the highest number available here is "5".

I recently had to move items and interacted with Evette. She was really helpful, gave me tips on getting the best deal, was thorough in her explanation of what to do. I especially liked her efficiency and friendliness in dealing with the entire process

Perfect location, clean property. Staff rocks!! Evette was such a great help!!

Evette Young (customer service) was helpful, thorough and brief enough. She made the process simple, easy to understand and helped me to locate a less expensive unit than what I'm currently renting.

The staff, and especially Chad, are so kind and helpful. My husband and I have experienced excellent customer service at this location.

Staff is incredibly kind and helpful through the whole process!

Zach and Justin have been a really great team very sufficient

Great experience. Dub knows his stuff. He was kind, fastidious, not to mention funny. Three thumbs up.

These guys are awesome. Highly recommend to anyone downtown

What are the auction datea

Hours are rough and a regular issue with the elevator are a major problem. Staff is helpful and usually upbeat. Lots of small things that could really get some changes. I recommend other storage if you can.

Downtown Seattle location that is easily accessible with knowledgeable, friendly and quick staff such as Zach and very good prices- A+++

Zack was great help

Zack was super helpful and made our move a breeze! Thanks!

This facility was so clean and ready to use! Thanks Zach for being so helpful and kind! Great customer service!

My family had to find an affordable storage unit for our belongings in a rush, and Zack made this stressful process easier than we could have asked for, going out of his way to help us and ease our worries. We would recommend Public Storage and working with Zack again! 👍

Move in was super easy thanks to Zack. I've been to a few storage places and this one is by far the best. Thanks!

Zack has been very helpful and all around good guy don't loose this guy he is great

Good customer service

Zack was a pleasure to work with he was very helpful and kind. Get this man a raise!

Friendly and helpful staff.

I guess the service is okay/average overall but their hours stink! If you are looking to rent a unit and have access off hours don't expect that at this location. Don't rent here they're not convenient at all.

A guy named Zack helped me out here and he was very friendly and helpful. Overall I was very pleased with the experience.

I came in the other day in a bad mood but zacks excellent customer service and the way he handled my account perked me right up i will be a life time customer

Zack was super helpful and he made the process very easy

Zack was very helpful. He made sure we were able to get in our and showed around. He helped get us a cart to use. He was able to answer all questions.

Zack was super friendly and helpful. It was clean and well lit

Spoke with Zack, very helpful young man. Would definitely store at this location again. Friendly, clean, and convenient.

Storage af, h*cking great service. 11/10 would store again

Zack was easy and friendly to check me in and get my unit

Zack was very helpful! The process was smooth and easy!

Two stars: The first for telling me my reservation 'expired' after I had made the reservation online two weeks prior and called three days before to confirm the move in which we were "good to go" until I arrived. The second for helping me find a better (clean, new, courteous staff) Public Storage.

Experience with my Public Storage facility has been great. It is very convenient to where I live and is open when I need it. Very courteous staff - always helpful. Thanks.

I called this location needing desperate, last minute help and Joe was SO patient and thorough. They ended up holding me a space and when I decided I needed something else, they moved my reservation to their SLU location. They saved the day for sure!

Very efficient and personable employees----Zack and Joe-----explained what I wanted to know, showed me several units, and helped me enroll etc. in a minimum of time. Excellent service. The storage unit seems to be what I need. Today this was my first day of storing things, so this is essentially a review of the two employees and their treatment of me.

Joe and Bob did a great job introducing me to the property the other day. When I went in to complete the paperwork today, Zack seamlessly picked up the process and got me through the forms quickly, explained everything clearly and got me squared away in my unit. I'm just moving in and so far I've been very impressed with the staff.

I have been utilising a storage facility since December of last year, & I must say the level of service as well as the quality and cleanliness of the facility have both exceeded expectation. I have no doubt in my mind that if you stop in, both Joe and Justin will provide extrordinary quality service, & get you properly squared away. Thanks a millon guys.

This was my first time renting out a storage unit and the month I used it was pretty good in terms of what it could have been. All my things intact and still there is good enough for me. As a more feminine being i am, i was left alone by other patrons while i was using my locker so I felt relatively safe. The lockers aren't the cleanest things in the world, mine is stacked on top of the other and I noticed some very obvious water damage on the edges and corners. Mold will be a thing to be wary of as my locker has some moldy bits around the water damage. You'll end up buying the lock w. a set of keys and a REQUIRED insurance plan. All of that is necessary to get set up with the unit. Throwing that out there cuz im pretty sure this is the "hidden fees" everybody is talking about. All in all I don't got any beef with this place, it did what I paid for. You'll definitely get what you pay for too.

How and Justin are great and awesome.

The managers are rude, and slow to respond to issues. There is a leak in the wall right across the hall from my unit, and when it rains water pools on the floor. During a heavy rain the water was going into my unit. We went to the manager, nothing was done for over an hour (my niece and I spent the time moving things around so they wouldn't be damaged by the water), and the next day we checked and all that had been done was a couple towels had been thrown on the floor. The wall itself still hasn't been fixed (even though it would be a simple matter of sealing the hole with caulk, or fixing the gutters outside so water didn't fall by the hole). There is a great freight elevator in the building, very large and easy to move large furniture, etc. Unfortunately the new management company has decided that only people with units on the first floor can access it, so it effectively can't be used. Anyone with units not on the first floor is forced to used the much smaller elevator. There is an exit onto Western Ave, from the second floor. This exit has an additional door on the outside which requires a key to open (rather that just an access code). I have a unit on the second floor and have requested a key so I can use that door (I live in the apartments across the street, so it's the easiest door for me to access) I was told it was against policy to provide keys (which seemed strange since I have seen other tenants use a key to open and use the door). There are electrical outlets in the hallways, but it is "against management policy" to use them. I was told this because I had a 40 watt shop light running in my unit. Without that light I need to use a flashlight to see anything in the unit since the overhead lighting of the building is not good enough to see clearly by. There was a leak in the ceiling which got quite a bit of my things wet (fortunately they were plastic tubs, so no damage was done). As far as I know nothing has been done to fix this either. Bottom line, this is a crappy storage place, the access hours are bad, the staff is rude, maintenance is non-existent, and the management keeps adding policies to make it more inconvenient. If it weren't directly across the street from my apartment (I don't have a car, so need to walk) I would have moved somewhere else months ago. It feels like the owners/managers are just trying to keep the facility up until they can sell the building to a developer. Highly recommend looking elsewhere for your storage needs.

I can only go as low as a 1 otherwise I would go much lower. I hated having a storage here. It always smelt like piss and homeless people were living in there like crazy. People were also doing drugs

This was my first time receiving a large shipment to put in our storage unit and the team was helpful, kind, and humorous! The experience brightened my day. I trust my business will be well-taken care of.

Joe is amazing!!!

Don't believe the discounts on their website there are a lot of hidden fees. This location gets some sketchy people lots of homeless and strange creepy folk. The staff is hit or miss too, most won't get up off their chair for anything. Downstairs units are dirty and smell like urine.

They were extremely nice and made sure that i was okay with everything. Im currently renting this place for 2 months so hopefully everything goes alright. Would recommend this place to anyone

Anthony was kind thorough and very professional. I hope you keep him and give him a raise.

Anthony Rented a Space to me today and He had freática clarinete servicio. Thank you Anthony, i apreciarse yogur help

Me and my uncle moved here to seattle and he helped us rent a space today and did a great job. Thanks anthony

Anthony was incredibly helpful and efficient in setting me up with a storage unit. Totally painless experience. Great to work with.

Anthony did a fine job very informative and helpful. BruceHolton

Anthony was great! He got us set up perfectly !! Definitely suggest this place to store your stuff.

Ray was so helpful to get me a unit in less than 24h that I wanted to move out.

Customer service was top notch. Got me in and on my way quickly and easily.

Anthony help me today, and it's nice and professional!

Anthony was super friendly and helpful getting me set up.

Needed a little breathing room in my office. The staff was very helpful, respectful, and efficient. Thank you Jay! Update: originally 5 stars, now 1 I'd do minus if i could, time to move, the whole place wreaks of pee and poo. Those are not the words I would prefer to use. Apologies for inconvenience are not enough when other people's feces leak into your unit (I spent an hour cleaning it myself) and the measures to do something about it leave the access hours unusable for any business to be conducted. They may turn things around and if what it is works for you than it works for you but if it doesn't then don't bother.

So friendly! Thank you for letting us use your restrooms. You are awesome!😄

A lot of storage room for a good price.

I loved the service here!

Very nice assiatant! Help us move in immediately! Best storage ever found! I strongly recommend this storage if you need put sone staffs!

This is place Got a very good location and people are very nice.

Ryan and Linda were Super helpful and nice. Quick too

At this location I have had a great service, Sarah was wonderful thanks public storage ☺

Quick and easy. Clerk was informative and helpful.

Friendly serive and very helpful, got me into a bigger unit wo much more money.

So far very nice very good service please for Anthony

Great service! Very helpful!!

Sarah has great customer service.

Great service, helpful employees and all transactions went smoothly.

I had an amazing experience with Public Storage on the Waterfront in Seattle. I came into this location after having a very negative experience with a different storage facility. Sarah, Matt, and Anthony provided me world class customer service. I rented a storage right away and also purchased many moving supplies I needed to protect my items. I've been in and out several times this weekend as I've been treated wonderfully each and every day and the entire team has been fun. We've laughed and made moving fun when we all know it's not at all. Come see this Team, they'll take wonderful care of you and your items while you are in need of a storage. Thank you for a wonderful experience!!!!

This is the place i laid my head next to my fiancé when he was down....the place that gives u a good view of the water like frfr i love this place... Gives me alot of memories when i was younger with the locked doors... #KeeThePeace....babyyyy

Jay and all the guys there go out of their way to help you with anything.My truck was broke down and Jay let me do the repair right there in the parking lot.Just shows you they do care about people and are great their selfs.

My Experience here was awesome. I like how clean the facility was and upon making arrangements to utilized a 5x5 unit, I was well informed about maintaining the unit, as well as, how the insurance works. Jay Howell was prompt for service and it didn't take long at all maybe like 10 minutes top. Thanks Public Storage.

My husband and I were so pleased with the service from Jay and his staff. We were moving from Chicago to Seattle and spoke to Jay by phone about how to secure a storage unit long distance. Jay took great care of us.

While other staff are helpful and courteous, manager Jay sets the tone. At other rental storage places they may do fine just checking off the boxes of their list of job duties, Jay really cares about his renters and does what it takes to take care of them.

Jay was wonderful setting me up. He explained everything very clearly! I've used Public Storage several times and am always happy with the experience.

I was coming from out of town and needed store space for some extra luggage that I didn't want to take into Canada for a weekend side trip. This storage facility was ideally located near Pike's Market and near our condo rental. The facility is open 6am to 7:30pm which gave us convenient access. The staff was friendly and walked us through the agreements and procedures for a novice renter. I'd highly recommend this facility which has easy access to 15 minute parking at the loading dock to load and unload our luggage.

Jay was very helpful in navigating the world of Public Storage for us during our move last month. He was very clear and patient. We ended up needing multiple storage units for short periods of time as we moved out of our condo and into our newly constructed house, that wasn't quite finished! The dates kept shifting, and he was very interested in making this work as easily as possible for us. Many thanks, Jay!

I've had a storage unit here for over a year. The facility is great, but what makes it even better is that the office staff is fantastic. From arranging the move-in to every time I've needed assistance since, Jay is always there. He is the nicest and most helpful person I've ever dealt with in all my years of storing stuff!

Jeremy and Jay the property manager were extremely helpful and professional.

Excellent! Thank you for making this process quick and easy.

Jay and his staff are extremely helpful and friendly. Seems like you are in some small town rather than right in downtown Seattle.

The people here are always so friendly and accommodating, especially Jay. He is is extremely genuine and lovely to talk to. If ever I have to store my belongings, I would pick this storage place because I always feel safe going there and I feel my items are secure.

These guys were Fantastic! George helped me in a friendly professional way. He answered all my questions and I left feeling my things were safe. The facility was clean and well lighted. I would highly recommend them to friends. Thanks George!

Very helpful staff! Using storage space for our business and had exactly what I needed!

Super nice and helpful!! Great location sort of. Sometimes hard to maneuver a truck into the building. Otherwise great customer service!!!

I have had a storage unit at this location since 1992. It greatly improved in all ways when Public Storage took over several years ago. However when Jay Howell joined the staff, service and quality took an even bigger leap forward. The facility is always clean and the office people are helpful at all times. Jay takes time and energy with the customer that is above and beyond.