Public Storage Self-Storage Units at 1310 39th Ave SE, Puyallup, WA

the on site manger was very helpful and friendly and it took know time at all, sharon did a wonderful job.

Angel is amazing! Place is clean and secure.

Great Service by Sharron

We had a pleasurable experience with Sharron great communication and customer service . Well appreciated

Angel is the best help someone could as for when getting a storage spot. She was helpful, kind and just generally nice. Owners take note of employees who keeps a place running great and customers happy cause she's one of those! Thanks again Angel!

Angel was very Profesional. She helped me get the perfect storage space. Thank you angel!!

Sharron and Angel are AMAZING. Terrific service nice job

Angel is phenomenal! Incredibly helpful. Areas are clean, well-maintained, good lighting!

It's all good

Came in today to set up my rental and spoke with Angel. She was absolutely amazing. Very knowledgeable and super friendly. Thank you again Angel!!

Balinda is amazing! Prices have been going up but when I went in she got me all settled with a cheaper rate and made the process easier and was so helpful! Place is always clean and secure. Definitely recommend and will continue to store here!

Disappointed with my experience here. I had a unit here for years, back when it was still Safeland Storage. From the time Public Storage took over until now, they basically priced me out of my unit by raising the price of the 3x5 unit from $35 a month to $90 a month by the time I moved out (July 2023). There was also a large gap in the back wall of my unit on both sides that allowed visibility into other units and concerned me that people could easily see into my unit the same way. I would not recommend this place to anyone. I will say I never had any issues with the staff, they seemed friendly any time I spoke with them.

We went in today to rent a unit and Angel was fantastic! She was polite and helpful. She took her time with us and made us feel like family. Great customer service all around.

Angel was great!! She took the time to find the correct size for my stuff. She nailed it. It was a perfect size.

Great experience. Angel made it very easy and made sure I understood everything going on. Very pleasant.

Angel took the time to make I had the correct size for my needs. Very friendly

Angel was awesome!!!! Best customer service I’ve seen in my 50+ years!!! I’m very happy about how fast, professional and friendly she was!!!! I hope you keep her! Thx so much Scott feasel I

Super service and security!

Spoke w Angel at the facility today - extremely helpful and knowledgeable. Outstanding customer service is a rarity today and she went above and beyond to assist. She’s an asset to the company and I’m sure won’t be there long as she’s working far beneath her capability. It’s a shame the Public Storage corporate side could care less about overcharging in the midst of major inflation and a struggling economy. They’ve no issues with consistently raising rates, no offered discounts for pre-pay, hardship, etc. Angel at the Puyallup facility is top-notch. 👍 Thanks, Angel! The corporate business model overall is less than undesirable, to say the least.

Excellent customer service much appreciated even after closing hours

Angel was the one that helped me set up my account and storage space. She was very friendly and professional. This made the sign up process easy and smooth.

Balinda was great

Belinda was amazing. She helped us get the space and set up the app!!!

Angel was very helpful and was a joy to have help me

Excellent experience, Balinda was great. Worked to find the perfect space for our needs.

Great place to store things

Belinda was amazing. Friendly and helpful. Thank you!

Belinda helped me get a cheaper rate. She is amazing

Mellisa was awesome made the process quick and painless and even helped me save some extra $$

Belinda helped me and my grandson get the best space

Belinda was awesome

Balinda was great. Stayed late and helped

Good customer service and very nice....

Belinda and Angel with knowledgeable and professional

Balinda helped me get a great cheap bigger space

I would have to say that out of most public storage places this place is one of the better one always had friendly interactions with the staff here and if I had an issues they were prompt to get it taken care of with a smile or joke to go along with the issue to ease any worries

Excellent customer service!!!

Amy was beyond helpful with helping us move to a bigger unit! Made sure we were getting the best deal for what we were looking for and was very friendly!

This is a SCAM!!!! i was at this facility for 2 weeks and everything was stolen. My storage unit was the only one that was broken in to and it had all of the correct locks on it. The storage unit was broken in to and open for three days before they notified me and closed the doors of my unit, even though the premise is supposed to be walked every hour. The facility does not care about your stuff and will not make sure it is safe.

Balinda’s great. Facility is secure and heated

I have family who has a storage unit here... Too many keypads everywhere in order to get in & out of property, into the elevator and into the building. Not to mention the door jamm of the door we used to enter the building is bad, very hard to push cart through doorways! I would never rent a unit here!

Our trailer with three generations of family belongings was stolen on December 24th, 2022. We found this out this morning when my father called to ask why he was not charged for the month of February. No police report was filed to my knowledge, and they only attempted to notify us with one phone call on December 26th, which I confirmed today on the phone with Self-Storage corporate. No letter, no email, no follow-up phone call, but they did charge us for the month of January. They also cancelled my fathers service without telling him on January 2nd. The same day they charged us $164 for the month of January, to store a vehicle only they knew was stolen. DO NOT STORE YOUR ATUFF HERE. In other comments I have read that other negative reviewers were locked out of the facility due to negative reviews. I have 0 worry about retaliation because everything my father and family had there is long gone, because the thieves took it on December 24th, and we only found out about it today. The on-site managers comment when I spoke to her on the phone today trying to find out why they did not tell us: “I just work here.”

Numerous times the elevators have been out and quit going to the ones near our locker because they never worked. Had to hike to the fourth floor. The worst one was carrying things down from with my daughter and 4 year old granddaughter. Bathrooms out of service. Toilets out on ALL the floors, smelled like rotten sewage. Snuck into one in between worker being in there, no toilet paper. Tried to call customer service, put on hold and hung up on. Rates raised almost $100 in 2 years. WORST storage place ever been involved with!

Robin was SUPER friendly and helpful, and Lindsey as well. This is my second experience at this location. 5 star experience both times. Safe, clean, and secure.

The location is great for me and easy with phone app.

Belinda rocks! Highly recommend renting here, super safe and great staff!

Great service! On the ball get her done! Lindsay took care of all the needs I had and was one step ahead of it all!

Very helpful and friendly. Love Aimee so fun

Very helpful and knowledgeable , very patient with answers to all our questions

Balinda is amazing helped me so much

Lindsay was so helpful, and courteous. She went over all my options and even explained the insurance options available to me.

Be careful what you say in these reviews. I had a friend rate this location a 2 star. The regional manager read his review and blocked my friends access to the gate. Even though they still charged him. For 2 weeks he didn't have access to his stuff. The regional manager told him that he wanted to terminate this customer for leaving a bad review. We live in a country with free speech. But apparently not at public storage. I'm actually a little bit nervous for my friend because after I post this I hope he dosent get locked out of his unit again. I personally rent storage at uhaul so my access won't be blocked for my review. My friend is still pretty upset.there is no way to get ahold of corporate to let them know about this guy. Pathetic company organization.

Helped a friend move a sofa. Place was spotless and well maintained

Nice people clean place

Had to come after 5pm to my unit, had some difficulty getting inside but thankfully Ryan was still on site. He was very helpful assisting us. had drove a ways

Tried to leave the storage unit and it wouldn't let me out the gate so I had to sneak out the gate climb over a fence punch in my code to get back in put something in front of the sensor so that the gate would stay open jump the fence again get in my car drive all the way around the building so that I could actually leave this place. Some people coming in I cautioned them about the inability to get out and they said oh it's been like that for months they warned us about it when we got our space. That's not acceptable it's unnerving and distressing for myself as a grown woman I can imagine how one of our elderly community members might feel or someone who was not as level-headed. The facility is not always very clean

It was an absolute pleasure dealing with your office staff, at a truly stressful time they did everything they could to make things as easy for us as possible. Thank you Jennifer

Jennifer was awesome! She helped me get my unit very quickly and was a joy to work with!

I was in and out in about a week or two.

Helpful tips and process with Jennifer... great personality and professional

Went in to get storage. And Jennifer was very friendly and nice!! Good attitude. 5 ⭐️ for her.

My experience was Great, I received fast, friendly, service!

Miss Brit, I really enjoyed her costumer service and very thoughtful in providing me my unit. She was very kind and helpful

Terrible place with horrific staff and the facility is flawed and dangerous. I suggest staying away from this business, as they are always changing the hours we, as paying customers, can enter, and one of the employees used to live in one of the RVs in the parkinglot. They can go hump a clone.

Ryan took good care of me. Great communication!

Miranda was a delight to talk to! Even went out of her way to help me get through the online process and getting the downloaded app too!

Jayda was very helpful and friendly.

Great job Jayda, keep up the great work!

Miranda has been so help with getting me something to fix my needs. She has been more then a joy to be around.

Miranda at the front desk is always helpful and cheerful.

I had the best service I have ever had in my life! Helped me get the perfect unit!

Jennifer did a wonderful job helping me out today. I have a unit there and I had questions ...she answered all of them.... and was very friendly, kind and helpful!

Jennifer was incredibly helpful at the front desk, kind and caring. Registration only took minutes and I was able to secure online pricing with ease.

They were very helpful and explained things well. All questions answered! Very affordable and happy with the service.

Excellent customer service! Set up for a unit was painless, and straightforward. Any/all questions were answered with clarity and honesty. The space is clean and well kempt.

Just like to say Public Storage is number one five stars it's the best place to storage your stuff thanks for all your guy's help you guys are awesome!!!!

The day that I signed up for storage there was a guy there on his 3rd day by himself. The computers were messing up, the scanner wouldn't scan my paperwork into the system and the gate broke. Obviously everything going wrong at once and the extended time being there was a bit much for everyone. The reason I stayed was because the guy working handled everything so great! I could tell he was getting flustered and frustrated but he kept his cool, kept trying, and kept talking to me. He apologized so many times, and instead of just giving up he called for help with the computer issues. He even opened the gate by pulling it open by hand so we could get through. Myb5 star is for gim and how he handled a situation that would male a lot of people throw in the towel.

Amazing customer service. Jayda and Danny extremely nice and professional

Pretty decent place kind of spendy my rent goes up every other month

The process of renting a unit here took or took all of less than 10 minutes and the customer service I got at the desk from Miranda was absolutely 5 star. Not pushing any extras on me though mentioning all the availabilities And just overall informative and is informative and courteous through-and-through. A real pleasure

Six star service from Danny and Miranda!✨

Miranda was very helpful. The rates are also great.

Great loved the two women at the fest and they helped me with what I needed without an issue!! Come get a unit

No longer owned by a private owner, I've been at this location for ten years!! Ever since they changed companies it's gone down hill!!! They raise the rent way more often! Now it's over priced! This used to be the cheapest storage in the area but I doubt that anymore!! My unit was also broken in to and still haven't been reimbursed for lost property and damages even though I have insurance. So where's my stuff or my money and stop raising my rent!

Jayda was really helpful and courteous. will recommend this place to friends and family

Jayda was lovely! I came in for mattress covers and she was very helpful and friendly. She made my mundane errand such a bright spot of the day. She is such a gem!!! Thank you, Jayda!

Miranda & Richard both were very friendly, helpful and capable. The best storage experience I have ever had! Thank you so much!

Not a bad storage facility.....very clean

Very nice property. Miranda is very knowledgeable and a great person with whom to work.

Miranda was super helpful, very knowledgeable, and friendly, great experience overall

Dezi is amazing! I was flustered when I first arrived, and she completely calmed my nerves and made everything work out how we needed it!

Miranda was so friendly and helpful on the phone and in person. Give that girl a raise!!

They are ok for a storage unit place, I think they are a little pricey but my mom likes the climate control units they offer here.

Miranda (I think) was absolutely fabulous she helped us out so much. The complex is clean and well kept. Lots of security.

Absolutely love the customer service! Simply amazing! Thank you Miranda! Very secure, clean, and dry. The only place that we will go for storage!!

Dezi was wonderful and very helpful.

Am I able to store a vehicle

The jacked up the unit price. Thank you for the response. It is not the service you guys provide. It is top notch. Just the sudden increase.

Brittney was Friendly and moved things along fast Good service

Alec is a very awesome property manager, he was very nice and got me what I needed done, thank you!

Rates are through the roof, bs is almost 200 a month for a tiny unit

Brittany was the best!!! She helped me out with a washer when I had literally nobody! She went above and beyond to help me out! My stuff was secure and I felt safe leaving it here. Store here! Thanks Brittany!

Great experience with Tamara,great storage unit

Excellent management team. When I ran into some problems vacating my unit Adam and Tamara went out of their way to help me sort it out. The facility also upgraded secure access points while I was there, so they're mindful of renters security needs.

Tamara was outstanding and explain the details to the two units I rented.

Tamera was very helpful and friendly

Tamara and brittney were very good to me I am very happy they helped me with the app for my access very helpful

Tamara was awesome. I arrived 5 minutes before closing with hopes of renting a space to temporarily store vehicle. She patiently answered all my questions, hooked me up and got me out of there quickly. Even though I showed up last minute I didn't feel rushed at all. Friendly, yet very professional. Great service and experience. Thanks Tamara 👍🏼👍🏼

Super customer service —- Ms. Tamara is the BEST!!!!!!!!!!! 👍🤗👌 !!!!!!!

Had a great experience. Tamera was great!!!

Super friendly staff, easy access to units. Tamara was very nice and helped me with all questions and was able to promptly close my account once I was finished utilizing the storage unit.

Love the new look and increase safety.

Miranda and Tamara are awesome! We loved storing our stuff here but moved our belongings bc we finally purchased a home!

Miranda was awesome and super helpful

This location was very convenient for our needs. Tamara in the office was exceptional when checking in, anytime during our many trips to Public Storage and as we departed. She made our time a pleasure and very helpful. Thank you Tamara

Tamara is great! Excellent customer service & competitive prices :).

I pay my bill here on 39th and wish they were open when I had to get my unit down Meridian. Tamara is great when I go in to pay my bill on 39th.

Very helpful, beauiful lady at front desk (Tamara) Thanks

Always super helpful and friendly!

Great experience and great service. Miranda took care of everything and answered all questions.

Tamara was awesome!

Nice and clean, took good care of us.

I have used this location for several years, the young woman who helped me this morning, was very helpful and informative, made you feel Welcome also😘 Thank you again.

Very nice on the inside and staff works well with everyone. They have great starting deals and office staff is usually there. Only thing is insurance is required, which was fine with me anyways :)

Great service

The people rhat work here are so nice and always helpful. The faciliyt is clean and well maintained. A special shout out to tamera who always has a smile and is willing to go the extra mile for you. Thanks

Close to home, and I feel my stuff is secure

Heated storage. Priced about average.

Anna and Leighanna have been helpful

Great experience with the new manager in the front office. Already experiencing upgrades. Anna will answer all of your questions.

23 December 2019 This used to be Safeland Storage and was bought by Public Storage. I moved to Safeland Storage to get away from Public Storage after being their tenant for 3.5 years! Public Storage raises the monthly rent 20 dollars every six months. Web search, Public Storage rent increase. Myself and other tenants refuse to do business with Public Storage. We are moving out and won't be tenants here when rent is due 01 January 2020. Public Storage evicted all commercial tenants from here that earned their living with manufacturing, production and machinery. There is a lot of storage in Pierce County that does not regularly increase rent like Public Storage. Web search, make calls and take notes for price comparison. After one or two hours of phone calls and taking notes you will have a good idea what places interest you. When calling around ask about their rent increases and take notes. Ask if the rent increase is every six months or every year and how the rent increase is determined. Most places won't guarantee what an increase will be. But they'll give an estimate like, Our yearly increase is usually between three and five dollars or four and six dollars. Or you might hear, at six months our rent increase is a percentage based on the market, with possible yearly increase of three or four dollars. Facilities that offer free or low cost move-in sometimes make up for the promotional loss by charging a higher rent when the promotion ends. Ask what the monthly rent is without a promotion. If you need long term storage a non-promotion rate may be a lower price. Bring a tape measure, pen, your notes and visit the storage facilities that most interest you. Measure units so you know you are getting the advertised dimensions, Length x Width x Height.

Finally able to leave a review for this location. Both facilities in Puyallup have great employees. Anna was patient in explaining everything going on. Looking forward to storing with public storage.