Belinda and Sharron were excellent to work with. Highly recommended.
Even helped rent me a space. And he was awesome
Evin was amazingly professional and amazingly helpful. I simply stopped in to pay a bill and never expected to be treated so well and to have a great conversation. Thank you Evin, greatly appreciated.
Balinda was awesome amd helped me! Place is great and taken care of!
I have always had such a wonderful experience whenever I have had to use these facilities. I have nothing but wonderful things to say about Sharron and Balinda, they are so helpful with anything you need!
Love the experience with evin and his support was super quick and efficient.
Evin ! Was amazing so patient and helpful
Evan helped me way more then his job description and I greatly appreciate you going above and beyond. I was having a rough day and he definitely helped me through and got me on my way. I appreciate you Ty
Balinda was great. She helped me get into a smaller space for a cheap price!
This place has served my needs well for more than a year now. The facility is well maintained and feels secure. Belinda is fantastic! She always remembers me, even after I was gone for months, and she is very sweet and helpful.
The one drawback here is the way they increase rates. I was gone for over a year with limited access to email and in that time the rent for two space is nearly doubled. I get small increases here and there with notice, but that increase was very drastic.
Evin greeted me kindly, and the online process was a breeze.
I rent space for my trucks and this is an ideal location for my needs. They open at 6 am and close at 9 pm. Staff is always friendly.
Belinda was so very helpful and professional
Absolutely wonderful service and amazing staff! Evin was incredibly helpful and went above and beyond to make our experience absolutely the best! If I could give more than 5 stars, I absolutely would! 10/10 I would recommend this storage facility!
This facility is by far the nicest, cleanest, safest Public Storage nationwide that I have seen. Even was a great manager who helped to get me into the perfect unit. 5 stars all the way.
Very quick and reliable storage space
Even, helped me and gave me excellent service! His customer service skills surpass most in today’s world. He explained details to my understanding and made the process quick and easy!
Balinda , Sharron handled my new storage rental great very happy with service thank you
Belinda was very courteous and helpful.
This storage is well-managed, clean, & quite secure. Staff are professional & do their best to get you the deals that fit your needs. Shoutout to Evin - he was helpful, cheerful, & all-around great to work with when I was shifting units!
The only reason this isn't 4 stars is because they change the prices on you. If you keep a unit for a long time, rent slowly increases until it's exorbitant. Just be careful to check on you bill as time goes on!
Even helped us to deal with an extremely complicated situation with multiple units and discounts and didn’t give up until we had what we needed! I’m super grateful!
Belinda, was amazing she went above and beyond to help me out she was kind understanding she guided me every step of the way exceptional customer service.
The customer service from Alvin was great.
Excellent customer service. Super nice.
Very clean facility & easy to figure everything out via the app. Evin was extremely helpful & informative! He also helped us move some boxes into our truck when we were struggling
Evin is the best he helped me lift a fridge into my box truck then brought me some French fries.
Evin was phenomenal. I booked my rental online and came in to ask about the specifics and he immediately helped me out. It wasn't until halfway through the conversation that he mentioned it was past closing (which I hate being that guy, I didnt check ahead of time). He answered all my questions, gave really helpful advice. Would highly recommend coming in on the weekends to speak with him!
Evin was very informative and professional! He showed us around and answered all the questions that needed to be answered! Thank you Evin!
Evin and the entire staff are very helpful and a pleasure to work with. I’ve had a unit here for over a year and have been very pleased with the facility and staff.
My partner and I have had an awesome experience, Evin was so nice and helpful, friendly and super informtive. Thank you so much .
In my 8th month of renting from this location and the customer service just keeps getting better. My storage needs are very unique and Belinda has been a great help in helping me solve those difficult needs. The customer service I received here is five star and delivered with a smile and backed up with information and assistance styled to the customers needs. Highly recommend this location.
Balinda was so nice and helpful and assisted me in a very professional and kindly manner and answered all my questions without hesitation.
This place is very clean and very nice And the staff is so nice! Blaine westby was extremely helpful! I felt safe having my belongings at this facility!
Balinda is amazing! Prices have been going up but when I went in she got me all settled with a cheaper rate and made the process easier and was so helpful! Place is always clean and secure. Definitely recommend and will continue to store here! It is also clean
Belinda was awesome; very pleasant and efficient
Angel took the time to make I had the correct size for my needs. Very friendly
New post for great service from Evin. Thank you Brotha! I appreciate your follow through!
You’re a great representative for Public Storage! Too bad they don’t get to see how well you treat your customers. I do though and thank you!!
I know where to go for all my storage needs.
Your Loyal Customer
E
Great Quick and Easy Service She was Very Kind
Balinda is great and helpful
Never had a problem but they should have more bathrooms available.
Belinda is the best. Great professional!
Very helpful in changing units and pricing!
Super easy! Evin was great, if I could I'd give ten stars.
My experience was very awesome. Sharron has great customer service. She was very helpful, kind and was absolutely awesome. Thank you so much for your great hospitality. We need more kind and generous customer service like Sharron.
THANK YOU SHARRON.
Just wanna give a big shout to Sharron, she's awsome and very helpful
GOOD COSTUMER SERVICE 🫡🫡
Sharron was amazing help and went the extra mile.
Just want to give a huge shout out to Sharron, She was so amazing and helpful and even rode.The elevator with me twice helped me.Find my storage unit and was such a delight to be around.She made my experience way easier for me.And i'm glad I chose this public storage because of her.
I needed a parking space for my truck and the gentle lady that was helping me. She was awesome very helpful and polite. Thank you.
Belinda, what a great gal! She really helped us out and gave us a good deal. I wish every place I went I could find someone as helpful as her!
Super great help very nice
Great place friendly staff
Thank you Sharron for helping me with my new unit and locating it on the tiny map.
Update....
Came back in to chat with Sharron about getting packing supplies and she was so kind to point out a few items on sale for 1.00. Stop by for great customer service.
Thank you Ms Sharron for helping my daughter and protecting her stuff for her when I couldn't. It's people like you who make the world a better place when people are going through a hard time.
Sharron from the beginning of my adventure has been nothing but a huge help. She's gone above and beyond with communication going out her way to help me in some very difficult situations. If I could give her more than 5 stars I would because I probably would have lost it all if it wasn't for her!!
Awesome place to rent, the employees are wonderful, especially Sharron and Ashley! Upgrading storages was a breeze because of their expertise. Highly recommended! 😊
Sharron is awesome, the people here are very friendly! Facility is always nice and clean. Definitely recommend.
So far great service great prices friendly staff. Down side why they lose 2 stars from 5 stars is the house are too early for closing gate access. Ppl need to access their stuff om their time, I believe in 24 hrs access for the amountcof money put out. Criminals are committing crimes but citizens are victimized by the crime and we have to pay the price for their actions and suffer without. Make the laws harsher on criminals so we can enjoy life at whatever hour and be safe doing so! But yrs this place I highly recommend
Miss Sharon was a huge help getting us the right size unit. She is very knowledgeable and is a true asset to your company.
Rent goes up every six months. They are being very unfair. Looking at the original rent price for a 10x15 at $187 a month to $331 present. Only rented for less than two years!!!! Why?? Just why are you rasing rent on us every 5to 6 months? Are you wanting this storage unit? I can't afford it anymore. This is so stupid of you doing this. That's why I gave you a bad review. I better see this on here or internet will be bashed with this fraudulent billing rent.
Front desk was patient and helpful sorting out some issues with a storage unit.
This is a really nice public storage, feels super secure and easy to navigate
I made a reservation online before visiting and I'm really glad I chose this location, everyone I've spoken to in the office has been absolutely wonderful.
Do want to send a special Thank You to APM Angel - she was so helpful, friendly, and professional in getting my mess up in my online reservation fixed as well!
Can't recommend this public storage location enough.
Canyon road facility is AWFUL! DONT HO THERE YOU WILL GET RIPPED OFF
Robin was extremely helpful getting me switched over to a smaller space.
Sharron was amazing to work with. Very pleasant and helpful. Thank you
If you like roasting in a hot box when it's 80 degrees out and not allowed to open the windows...then thisnis the place for you! So dumb...they heat it 24/7 365 days
..even when it's 100 degrees outside and they don't let you open a window . And there is one.single.restroom in the middle of the storage
..no to no.soap...dirty...
Easy to get in and out of.
Sharron was so much help she went above and beyond. I highly recommend renting from here.
the on site manger was very helpful and friendly and it took know time at all, sharon did a wonderful job.
We had a pleasurable experience with Sharron great communication and customer service . Well appreciated
Angel is the best help someone could as for when getting a storage spot. She was helpful, kind and just generally nice. Owners take note of employees who keeps a place running great and customers happy cause she's one of those! Thanks again Angel!
Angel was very Profesional. She helped me get the perfect storage space. Thank you angel!!
Sharron and Angel are AMAZING. Terrific service nice job
Angel is phenomenal! Incredibly helpful. Areas are clean, well-maintained, good lighting!
Came in today to set up my rental and spoke with Angel. She was absolutely amazing. Very knowledgeable and super friendly. Thank you again Angel!!
Disappointed with my experience here. I had a unit here for years, back when it was still Safeland Storage. From the time Public Storage took over until now, they basically priced me out of my unit by raising the price of the 3x5 unit from $35 a month to $90 a month by the time I moved out (July 2023). There was also a large gap in the back wall of my unit on both sides that allowed visibility into other units and concerned me that people could easily see into my unit the same way.
I would not recommend this place to anyone. I will say I never had any issues with the staff, they seemed friendly any time I spoke with them.
We went in today to rent a unit and Angel was fantastic! She was polite and helpful. She took her time with us and made us feel like family. Great customer service all around.
Angel was great!! She took the time to find the correct size for my stuff. She nailed it. It was a perfect size.
Great experience. Angel made it very easy and made sure I understood everything going on. Very pleasant.
Angel was awesome!!!! Best customer service I’ve seen in my 50+ years!!!
I’m very happy about how fast, professional and friendly she was!!!!
I hope you keep her!
Thx so much Scott feasel I
Super service and security!
Spoke w Angel at the facility today - extremely helpful and knowledgeable.
Outstanding customer service is a rarity today and she went above and beyond to assist. She’s an asset to the company and I’m sure won’t be there long as she’s working far beneath her capability.
It’s a shame the Public Storage corporate side could care less about overcharging in the midst of major inflation and a struggling economy.
They’ve no issues with consistently raising rates, no offered discounts for pre-pay, hardship, etc.
Angel at the Puyallup facility is top-notch. 👍 Thanks, Angel!
The corporate business model overall is less than undesirable, to say the least.
Excellent customer service much appreciated even after closing hours
Angel was the one that helped me set up my account and storage space. She was very friendly and professional. This made the sign up process easy and smooth.
Belinda was amazing. She helped us get the space and set up the app!!!
Angel was very helpful and was a joy to have help me
Excellent experience, Balinda was great. Worked to find the perfect space for our needs.
Great place to store things
Belinda was amazing. Friendly and helpful.
Thank you!
Belinda helped me get a cheaper rate. She is amazing
Mellisa was awesome made the process quick and painless and even helped me save some extra $$
Belinda helped me and my grandson get the best space
Balinda was great. Stayed late and helped
Good customer service and very nice....
Belinda and Angel with knowledgeable and professional
Balinda helped me get a great cheap bigger space
I would have to say that out of most public storage places this place is one of the better one always had friendly interactions with the staff here and if I had an issues they were prompt to get it taken care of with a smile or joke to go along with the issue to ease any worries
Excellent customer service!!!
Amy was beyond helpful with helping us move to a bigger unit! Made sure we were getting the best deal for what we were looking for and was very friendly!
This is a SCAM!!!! i was at this facility for 2 weeks and everything was stolen. My storage unit was the only one that was broken in to and it had all of the correct locks on it. The storage unit was broken in to and open for three days before they notified me and closed the doors of my unit, even though the premise is supposed to be walked every hour. The facility does not care about your stuff and will not make sure it is safe.
Balinda’s great. Facility is secure and heated
I have family who has a storage unit here... Too many keypads everywhere in order to get in & out of property, into the elevator and into the building. Not to mention the door jamm of the door we used to enter the building is bad, very hard to push cart through doorways! I would never rent a unit here!
Our trailer with three generations of family belongings was stolen on December 24th, 2022. We found this out this morning when my father called to ask why he was not charged for the month of February. No police report was filed to my knowledge, and they only attempted to notify us with one phone call on December 26th, which I confirmed today on the phone with Self-Storage corporate. No letter, no email, no follow-up phone call, but they did charge us for the month of January. They also cancelled my fathers service without telling him on January 2nd. The same day they charged us $164 for the month of January, to store a vehicle only they knew was stolen. DO NOT STORE YOUR ATUFF HERE. In other comments I have read that other negative reviewers were locked out of the facility due to negative reviews. I have 0 worry about retaliation because everything my father and family had there is long gone, because the thieves took it on December 24th, and we only found out about it today. The on-site managers comment when I spoke to her on the phone today trying to find out why they did not tell us: “I just work here.”
Numerous times the elevators have been out and quit going to the ones near our locker because they never worked. Had to hike to the fourth floor. The worst one was carrying things down from with my daughter and 4 year old granddaughter. Bathrooms out of service. Toilets out on ALL the floors, smelled like rotten sewage. Snuck into one in between worker being in there, no toilet paper. Tried to call customer service, put on hold and hung up on. Rates raised almost $100 in 2 years. WORST storage place ever been involved with!
Robin was SUPER friendly and helpful, and Lindsey as well. This is my second experience at this location. 5 star experience both times. Safe, clean, and secure.
The location is great for me and easy with phone app.
Belinda rocks! Highly recommend renting here, super safe and great staff!
Great service! On the ball get her done! Lindsay took care of all the needs I had and was one step ahead of it all!
Very helpful and friendly. Love Aimee so fun
Very helpful and knowledgeable , very patient with answers to all our questions
Balinda is amazing helped me so much
Lindsay was so helpful, and courteous. She went over all my options and even explained the insurance options available to me.
Be careful what you say in these reviews. I had a friend rate this location a 2 star. The regional manager read his review and blocked my friends access to the gate. Even though they still charged him. For 2 weeks he didn't have access to his stuff. The regional manager told him that he wanted to terminate this customer for leaving a bad review. We live in a country with free speech. But apparently not at public storage. I'm actually a little bit nervous for my friend because after I post this I hope he dosent get locked out of his unit again. I personally rent storage at uhaul so my access won't be blocked for my review. My friend is still pretty upset.there is no way to get ahold of corporate to let them know about this guy. Pathetic company organization.
Helped a friend move a sofa. Place was spotless and well maintained
Had to come after 5pm to my unit, had some difficulty getting inside but thankfully Ryan was still on site. He was very helpful assisting us.
had drove a ways
Tried to leave the storage unit and it wouldn't let me out the gate so I had to sneak out the gate climb over a fence punch in my code to get back in put something in front of the sensor so that the gate would stay open jump the fence again get in my car drive all the way around the building so that I could actually leave this place. Some people coming in I cautioned them about the inability to get out and they said oh it's been like that for months they warned us about it when we got our space. That's not acceptable it's unnerving and distressing for myself as a grown woman I can imagine how one of our elderly community members might feel or someone who was not as level-headed. The facility is not always very clean
It was an absolute pleasure dealing with your office staff, at a truly stressful time they did everything they could to make things as easy for us as possible. Thank you Jennifer
Jennifer was awesome! She helped me get my unit very quickly and was a joy to work with!
I was in and out in about a week or two.
Helpful tips and process with Jennifer... great personality and professional
Went in to get storage. And Jennifer was very friendly and nice!! Good attitude. 5 ⭐️ for her.
My experience was Great, I received fast, friendly, service!
Miss Brit, I really enjoyed her costumer service and very thoughtful in providing me my unit. She was very kind and helpful
Terrible place with horrific staff and the facility is flawed and dangerous. I suggest staying away from this business, as they are always changing the hours we, as paying customers, can enter, and one of the employees used to live in one of the RVs in the parkinglot. They can go hump a clone.
Ryan took good care of me. Great communication!
Miranda was a delight to talk to! Even went out of her way to help me get through the online process and getting the downloaded app too!
Great job Jayda, keep up the great work!
Jayda was very helpful and friendly.
Miranda has been so help with getting me something to fix my needs. She has been more then a joy to be around.
Miranda at the front desk is always helpful and cheerful.
I had the best service I have ever had in my life! Helped me get the perfect unit!
Jennifer did a wonderful job helping me out today. I have a unit there and I had questions ...she answered all of them.... and was very friendly, kind and helpful!
Jennifer was incredibly helpful at the front desk, kind and caring. Registration only took minutes and I was able to secure online pricing with ease.
They were very helpful and explained things well. All questions answered! Very affordable and happy with the service.
Excellent customer service! Set up for a unit was painless, and straightforward. Any/all questions were answered with clarity and honesty. The space is clean and well kempt.
Just like to say Public Storage is number one five stars it's the best place to storage your stuff thanks for all your guy's help you guys are awesome!!!!
Amazing customer service. Jayda and Danny extremely nice and professional
The day that I signed up for storage there was a guy there on his 3rd day by himself. The computers were messing up, the scanner wouldn't scan my paperwork into the system and the gate broke. Obviously everything going wrong at once and the extended time being there was a bit much for everyone. The reason I stayed was because the guy working handled everything so great! I could tell he was getting flustered and frustrated but he kept his cool, kept trying, and kept talking to me. He apologized so many times, and instead of just giving up he called for help with the computer issues. He even opened the gate by pulling it open by hand so we could get through. Myb5 star is for gim and how he handled a situation that would male a lot of people throw in the towel.
Pretty decent place kind of spendy my rent goes up every other month