Public Storage Self-Storage Units at 16311 Meridian Ave E, Puyallup, WA

Arianna was so great and patient. Thank you

Awesome promo and very clean and efficient and we're very responsive when I started my inquiry .

Sharon was really nice and helpful, this is a great place to keep your stuff.

Angel is phenomenal! She is extremely knowledgeable and breaks things down so they are understandable. Public Storage needs more people like her!

SHARRON IS THE best employee she had the sence to think someone was waiting for her here. She arrived long before anyone could be reached. She fixed us up ASAP. Corporate Needs to have more than person on site. She was a pleasure to meet and fix the problem of someone forgetting to take an incorrectly placed public storage lock. M&L Thompson

Went in looking for prices and found a super friendly woman. Renee took the time to show me a couple of units. Even tho it was really hot she didn't seem to mind. She did it with a smile on her face and a great attitude. Thank you Renee

Cool

I don't recommend it

I am generally happy with Public Storage. One note though, when you "reserve" a unit online, you are only reserving the price. The actual unit you "reserved" may not be available when you get to the store, FYI.

Staff is great. But it's not a true 42/7 access. Hours at 6a to 9pm. If you need access outside those you're to call them. Kind of a pain if you're constantly on the move.

Ariel was a big help. We loved the customer service super friendly and sweet. Helped us out in a hard time.

Ciera is the best!! She made us so very happy that we decided to store our things here with them.. Best customer service experience I've had in a very long time.. Thank you Ciera...

Good storage. Good services.

Sierra was a great help employee for public storage

Cierra was really nice and helpful and helped me avoid a late fee!

Ciera was very helpful.

The people at public storage are very friendly and very nice girls at the 16311ave e puyallup wa 98375. Everytime i go to pay my bill the girls are always prompt with me they really know there stuff. I would hire the two girls so fast, that's how good of a job they do. Very nice work ladies thank you for everything. Matthew bugert in storage 128B..

Very nice facility!! From what I've seen Cierra & Lindsey both do an excellent job with the regular day to day to operations and have been super knowledgeable helpful anytime I've had questions, so far I've always had a positive experience at this location..

Had some trouble with the call center, but had my experience turned around entirely by the storage manager. Sierra was very attentive and kind, and very detailed with informing my boyfriend and I about the unit. She made a frustrating situation much easier for us today, and I am thankful.

Ciera at the Puyallup Public Storage is always so helpful and pleasant. She is great at customer service and I always enjoy seeing her when I stop by the office :)

thank you for getting me a storage unit

Very cool and the one you sent me was a good idea for you to do that for me and I will be there around ten or so to get 456

Ariel & Ciera have been nothing but helpful, friendly and informative. The building is always clean and well maintained. My only complaint is that it would be awesome to have more carts available. Especially on weekends.

Very helpful and friendly environment ...Storage made easy . Thank you !

I wish I could leave 0 stars. The prices just continuously go up. They charged us $200 for our 5 x 10 unit AFTER we moved out and then customer service refused to even hear why we wanted a refund, they just immediately told us no. Worst storage place I’ve ever used.

I had a discrepancy in pricing per month, Ariel got my problem resolved quickly and effectively.

Good rates

Ciera is awesome public storage Is Lucky to have her great customer service.

Lindsay was very informative! Provided us with all the information we needed clearly and in a timely manner. Checking into our unit was very easy thanks to her.

Wish it allowed me to leave no stars. Place closes without telling anyone and doesn’t give any clear instructions for someone getting a unit for the first time so you have no help as no one is on the property. Was told to go to a whole separate location which was unable to help us. Spent money on something they refuse to allow us to use. Customer service was very impatient and hung up on me. Do not recommend. Many other places in the area that are much more helpful.

Very courteous and friendly agent.

I've had a storage unit on this location for the past 12 years at one point or another. It started out as a small business, great understanding owners... Then came the corporate take over. They raise the rent an astronomical amount every 6 months. I have 2 10 foot by 10 foot storage units. My bill is currently pushing $400 a month 🤦🏼‍♀️ I'm homeless, I'm saving all my stuff and my kids stuff in hopes of a home some day 🤞 One of my units was broken into by someone moving out, it was 2 yrs ago. I haven't seen a penny or any of my stuff back. Highway robbery is what you get classified as. Selfish.

Lindsay was very helpful during the unit rental process. Professional with a lot of enthusiasm, Knowledgeable of operation. She was filling in for the day so great job.

I highly recommend this location and its staff. Great service.

I highly recommend this place. Always great service, clean, and easy access to my unit.

I have rented a storage from this place sence they have opened. I've had some rent increases which is understandable. But this month my storage was increased from 104.00 to 142.00no one can explain why or return my xalls

Secure, air conditioned units. But only a few flat carts available (shared between the multiple levels) and multiple people moving in/out at the same time. Many people waiting around for their turn to use a cart or forced to haul things in/out by hand and reenter the code every time. Tedious and tiring.

I rented a 10x10 indoor unit for just under 2 years. I always dealt with Renee and she was always so fantastic to deal with. Very informative and great to speak with. Anytime I had any questions she was always quick with the reply via email or returning phone calls. If I ever need to rent a unit again I will definitely go here. Plus the facility is always clean and looks good.

Renee was so helpful and definitely showed she cared about her customers with her kind attitude. She not only was kind, but she had answers to all my questions and even helped me out to my car. Thank you for being a rockstar! It’s hard to find people out there like you and so I hope you get the kudos you deserve. They are lucky to have you!

Paid, signed, and reserved my unit online. Was issued a unit number and access code. My car broke.dowm the day I was supposed to move in. I called twice, no one answered. I left a voice mail explaining what happened. No one ever called me back and then they restricted my access code so I couldn't move my stuff into my until. Not impressed with with the service and highly disappointed at how they treat paying customers.

Thank you Jen and staff for your friendly customer services. Your kind and friendly helpfulness makes a great difference.

Friendly Staff been consistent since I've been there a few years. I'm there weekly. I have access to all my things the majority of the time when I need it. A couple of times bigger trucks needed to occupy the space which wasn't a issue for me.

Staff are always helpful, courteous and friendly! Thank you all.

Stopped in to grab another unit due to reasons. Jayda was awesome to work with. She was friendly, super helpful, patient, quick and efficient and very knowledgeable in regards to the organizations policies, procedures and reasons for its methods. Before I knew it I had my unit and was walking out the door with a smile. Great job!!!!

Yes I just recently rented a storage today and a young lady named Renee was most helpful with all the paperwork because I had never done this before with all the paperwork showed me where the unit was helped me with the lock I think she went above and beyond what she's probably has to do which was very commendable and I think people ought to know that thank you

AVOID THIS PLACE! I rented here for a few years and in early February my unit, which is behind a code-entry gate, two code-entry doors, and of course the lock on the unit itself, was broken into and robbed. The robber peeled the roof back as it’s only chain link fencing, and was able to root around until they found an old checkbook and attempted to cash thousands of dollars. The so-called management at this location did absolutely nothing to assist and just offered to move into another unit. As if this somehow remedies their obvious insider theft problem. To add insult to injury, they went ahead and raised my bill an additional $100 for the trouble! When I came in to inquire about this new madness, the woman behind the counter told me she would “contact her district manager and I would hear back from her.” Two weeks went by and no word from her so I went back in and she reacted in a manner that is indicative of someone being caught in a lie. I deal with human behavior in my profession, and this wasn’t hard to miss. I am going to have this location investigated and am reporting it to the local news to further inform the public of the obvious unscrupulous business practices and insider theft. I have made additional attempts to deal with this company to no avail. They are a billion dollar scam. **Edit to add that beware the positive reviews you see here before renting. The positive reviews are all made the day of opening a new account and are not indicative of long term service.**

Renee is awesome. She reserved a dolly for me on a busy storage day. Great customer service!

Today I attempted to go to my unit. Unfortunately the gate was broken. I watched a man open the gate for himself. I opened the gate for myself and I had an employee come out screaming at me with an attitude. But she did not come out a minute before when another customer opened the gate for themselves. I was not able to access my unit because the gate was broken. I understand that things break but that does not mean that I should have been denied access to my unit. Today was the only day I was able to move things into my unit. If they allowed one customer access to their unit and let them open the gate themselves it should be the same across the board. Based on this experience I am looking for a new storage.

Jayda

Jayda was amazing helping me get all set up!

Fantastic service give this lady a raise jayda is her name

Excellent service. Ray explained everything clearly and was very helpful and prompt.

Ray was very helpful! We’re very happy we chose this place, easy and great service!

The manager Ray was really polite and was able to give me good prices for the storage that I needed. Definitely recommend going here if your looking for a storage and welcoming service.

My little hide-a-way...

love it friendly service and easy to access my stuff

Ray and Ryan has went way beyond what is expected. Both of them are very Courteous and pleasant people to work. I want you thank them both for all their Patience and understanding

Brittney is a wonderful young lady . Appreciate all of her help and kindness! Definitely deserves a raise! 20 million stars 🌟

Brittney This young lady went above and beyond! Brittney, with her amazing customer service great attitude and unbelievably great personality, was a pleasure to deal with. She went above and beyond when she helped us fixed the mix up with units . Thank you so so much !

Clean Facilities. Secured. Great staff and always helpful, in particular Britney who provided excellent customer service and getting back with my request the very next day!

Very friendly. Great storage prices. Very secure

Brittney was was awesome and very helpful. Thanks for the experience

Brittney was absolutely amazing!

Ray and Ryan rocked it out! Thank you guys!

Ray was so awesome and amazing 👏 definitely 10 starz

Brittney gave me excellent service

Brittany is amazing, and I should be giving her a 6 star review! This woman knows her job like the back of her hand and even with my countless interruptions, (sorry Brittany), didn't miss a beat. It's the last day of the month and she was the only person working when I came in, and as a line started firm behind me she maintained her professionalizm and not at one time did she make me feel like she was rushing. I've dealt with storage unit employees in the past and can honestly say Brittney by far out ranks them all. Good job whomever hired her, she's a rockstar!

Brittney is really amazing and saved me money! Ray is also great, I'll be back!

Came in today to get a unit. Ray and Brittney were very pleasant and funny. They made the entire experience easy for us. Storage unit was clean, what more can you ask for! Would definitely say 10/10 however, can only give 5 stars so guess we'll have to settle for that.

Ray Brittney was awesome helping me getting me what fits my need . Great service

Ms. Ray was simply the best to work with. Relax and easy process with upgrading my storage space.

Brittney was a consummate saleswoman. Her service, attitude, and professionalism blew me away. This storage facility has a surprisingly high standard of quality. Very impressed.

Facility is very clean. Brittney’s customer service is impeccable and I would definitely rent from again.

Signed up online. Never had to visit the office or anything. The app makes everything super easy. Clean facility.

Ray Britney, is definitely the person that you have to looking for... She's outstanding. I can't say anything for her efforts.. Service.. You will know what i mean after you meet her, talk and having a conversation.. If all public storages have alot of people like her, a customer gonna come like waterfalls... Great places to be with.. The clean and biggest storage i ever attempt..

Public storage on 166th & meridian is a new nice facility where I like to store things and really like that you can do everything start to finish online.

Brittney is Awesome!! She was very friendly and helpful, it was great working with her

Great service! Excellent employees, Brandon is on training but he made it easy for us to go thru the process. Ray was also very helpful.

Very nice employee Danny helped us he was efficient and nice! Great place and very secure

Brittney... Awesome and very very helpful young lady

Brittney and Danny were excellent service representatives! Hire more people like them ! Definitely will recommend to friends . 10 STARS!!

Ray was very knowledgeable. Ray answered all my questions without any hesitation. Impeccable service. 7 STARS from me.

This is our second time working with Brittney to secure storage. She is very diligent and pays attention to details. Her customer service is excellent. Thank you for demonstrating a spirit of excellence!

Thank you Brittney for all your help on making our experience a good one. You promptly came to our assistance and made sure that we were able to get our storage transfer seamlessly without delay. Excellent customer engagement and service. Blessings,. Dr. Ann

Ray was very helpful. She answered all of our questions, and made the process of getting a unit extremely streamlined and super simple.

My husband and I were having a particularly rough week, and needed to find someplace to hold our household goods for a little while. Ray was extremely helpful and pleasant to work with, the units are nice and secure, and I highly recommend using their service.

Great experience today! Brandi was amazing, great customer service and awesome attitude! Very helpful!

I love the APP and you can just pull up and open the gate using the app using your Bluetooth. Controlled climate is also a plus since I have alot art work and don't want anything getting mold. Very clean hallways. Other then that I'm a satisfied customer.

Very nice and helpful staff, great prices, nice storage layout and very clean. Overall I'm very satisfied.

Brittney is professional, patient, and kind. When I first reserved a rental I recieved a voicemail that was so professional I stopped what my wife was doing just to share the positive experience. We had been searching for a storage rental for a week and this was easily the best experience.

Ray is amazing, fast. Friendly and efficient. Made renting a unit easy as pie! Highly recommend them and her!!!!!

Super clean, super easy process to rent thru online process. Manager is very friendly and tries hard to help!

The staff is awesome. A pleasure to talk with, very helpful if you have any questions. Ray is the girl you want to talk to if you need help,she helped me with my upgrade and in the long run saved me the hassle of moving to moving to another storage facility to save a few pennies. Also it's very clean and kept up. Always willing to help.

They have a number outside lights that are not working. And a friend of ours had her unit broken into.

Friendly very helpful ☺ and the units are clean and well taken care of

Man my friend has a unit here at this place and said his unit has been broke into 2 or 3 times..so make sure you got insurance if your gonna store anything of value to you just fyi..nice size place and they keep it clean tho is a plus I guess.

Please go elsewhere. This company is a SCAM. After only having a storage unit for 5 months they increased our rent price over twenty dollars a month. They were able to do us a “favor” (like it was our fault they just decided to price gouge us out of the blue with no warning) and put a coupon on our account for 3 more months so we wouldn’t have to pay the price increase, but then after that said there was nothing they could do. After only having our storage unit 8 months total, the price has raised over 50 dollars from original rent. I understand that rent prices go up, but every few months and with that sort of increase? Seems like to be they need to have better communication with customer in the beginning to let them know, “Hey before you rent with us just know we will start making up whatever price we want to charge you going forward.” I hate being negative and writing bad reviews, but I want to be honest and let everyone know what they are signing up for when they use this company.

Brittney is extremely awesome & very helpful

Brittney was really amazing and was always very helpful with everything I needed to know or needed done and always did it with a smile.

It was clean and kept up. The only down fall is that their prices went up I have a small storage and the price is now $159.00

Brittany was really helpful

Responsive on site customer service, clean facility. Try to get issues worked out with staff rather than call center when possible

Met my best friend here to find her summer clothes and they have this place locked down like a prison which is nice for people who store here. Fortunately I do not have too store my stuff. Hear it is really spendy too

Very nice people and very helpful.

Ray did a great job helping us get set up.

Ray and Lindsey did an awesome job at changing my unit to a larger unit.

Ray was amazing..customer service excellence

Ray was such a help to me. I would recommend this storage facility to everyone

Safe storage

Their gate has been broken for weeks which changes the hours that you can get or bring your stuff which is super inconvenient for people with certain work hours. You’d think it’d be fixed by now but no.

Ray is awesome !! More than helpful and kind. She helped with all my questions. Thanks again

Please go elsewhere!! Our unit got broken into a couple of days ago as well two other units on the side of us. Total of three units broken into in one day. They have no surveillance cameras throughout the hallways or Storage areas. Only camera is in the Lobby area outside the bottom elevators. We lost over $13k worth of items. The lowlife thieves climb up thru the ceiling of the three units which the ceiling is made out of only chicken wire like to take a look at what kind of items were in the units that they could steal. Then the thieves drilled out the locks. As of yesterday this place have not completed the viewing of the surveillance camera. Apparently not a priority. This storage facility lacks big time in security. Highly recommend not to store your personal belongings here that you have worked so hard for only to have it easily stolen by thieves with no life. Go elsewhere. Don’t let the same thing happen to you.

Love it

This place is awful. The lady who runs the front office is absolutely stupid and doesn’t know basic math. If you want to get over charged and not have them listen to you about an obvious mistake they have made then they are for you.

Toni was awesome!

Love it

OKAY AMERICA, WAKE UP, WHEN THIS STORAGE UNIT SAID LOW PRICES TO START, HAVE U CHECK YOUR PAYMENT REQUIRMENT NOW, THEY ARE RAISING YOUR BULLS SLOWLY, MINE HAS GONE UP TWICE WITH IN A YEAR, WOW IN A TIME WHERE PEOPLE ARE STRUGGLING, THEY RAISE AND SAY IT WAS DONE LAST YEAR SO THEY WILL NOT GET IN TROUBLE BY GOVERNOR, SO NOTHING COMES OUT THERE POCKET, THEY ALL GET PAID, AND THEY DO NOT FILL BILL, CHECK YOUR CHARGES, AND YOU GET THREATEN THAT YOUR STUFF WILL BE AUCTIONED OFF IF U DO NOT.PAY, YEAH THREATENING CUSTOMERS.... GOOD OLD PROESSIONALISM

Great experience. They had what I needed and the lease process was quick and painless. Would definitely recommend.

Rude employees and no trash cans!

Anna was just the best! So very helpful and nice!

Beware of the terrible customer service. Charge for late accounts that were set up incorrectly on public storage’s end. Check other prices from other locations before going to this location. I would rate zero stars if possible after my last interaction

Anna is always thoughtful and kind! She’s willing to go out of her way to make sure we’re taken care of. I would rather deal with her than half the others I’ve dealt with the past! Thank you Anna!

This app keeps bugging me to rate Public Storage. I didn't go to Public Storage, I went to Elephant Car Wash. Right next door. In between Honey Bucket and PS, there is a car wash. That's where I went. Why isn't there a request for me to rate Honey Bucket. That would be so much funnier. If you're going to track my every move, get yourself an accurate tracking system. Maybe use my ankle bracelet tracker, just kidding... you can't. I cut it off. Hope I made someone laugh. Now stop bugging me, every time I pick-up my device.😊

Anna is a sweetheart, always willing to go the extra mile, the property is always clean. Willing to recommend anyone to leave their belongings in Anna's capable hands.

While my initial contact was most certaintly NOT what was expected. I am compelled to give an update. See Addendum below. {Bait & Switch is Illegal was closed for 30 mins. The price was 60.00 more then what was advertised}. ADDENDUM~ WELL, WELL, WELL, I DO LOVE WHEN A BUSINESS, HANDLES THEIR BUSINESS IN A MOST APPROPRIATE MANNER♡♡!!! Indeed. The Company did do quite well, on my behalf. I would surely recommend doing business here. The Mgr., was so very kind and polite, she was an utter and smashing delight, to do business with. ☆☆☆☆ A well earned, 4 stars. YES, ☆☆☆☆ THANK YOU Public Storage

Great service as always clean facility.

How do I set up bill pay?

Nice clean storage 5 star if 24hr

Love this place the people are great and very helpful. I have used them a couple of times and I do the indoor storage where nothing gets ruined.

Miranda helped me she was fast, friendly and efficient in getting my storage ready last minute !

I can honestly say that this facility was efficient and cost friendly. The customer service is what brought me in. The person who helped me was Victoria. She is great and is a huge asset to Public Storage. Due to her service I will be a long time customer and refer my family and friends! Thank you Victoria!

Nice storage but you have to use your code for the elevator ..... I just think after getting through 1 gate and a access door to get in, you shouldn't have to use it again on the elevator

Anna and the girls provide great customer service. Nice bran new facility. Clean

I don't normally do reviews but when I was getting my storage unit Miranda was friendly and really helpful. She was knowledgeable and helpful.

What I didn't like was the answer I received concerning price increases. I'm very fortunate my storage where I'm now hasn't increased my rent.

Sandy was awesome!

Good prices

Had a great experience here. David did a stellar Job walking us through all our options. He made sure my Spouse and I were taken care of with complete respect and integrity. Will definitely recommend

Sandy has been very informative, great customer service. Appreciate her and the time that she puts in to assisting and informing.

We have been here just about a year with no issues or concerns, the staff is always helpful with smiles & Sandy is a rock star! She makes three transactions smooth and easy Sandy takes her time to explain what needs to be done and her patience with some people I've seen her deal with is amazing!

Very efficient and clean

Good happy ppl who works there no trouble getting in they just need to let ppl know about insurance cost when asked what it takes to get a unit

Awesome customer service experience very friendly and willing to help make the process as easy and stress free as possible

This facility is very clean and stocked. Ms. Sandy helped me grab my unit in a timely manner and we also connected on a personal level, customer service and beyond! The security measures they take is outstanding and very thorough. They have carts for the inside as well for unloading or loading up your belongings. Overall I’m happy I chose to store here.

Ray was extremely helpful and friendly:) would definitely recommend

Nice

Little on the pricey side. Also there is not power in any of the units. They have been flexible with me on a few late payments which I am thankful for. Other then that the unita are a bit small but a good storage place if ur looking for one.

Great pricing & easy sign up process :) Nice that it's just month to month. Clean facility, convenient location & seems they really take care. Full service shop & had a really nice customer service gal... Ask for Sandy :D Would recommend...

Dabi was great today. She was very informative and super nice in helping me open up a new storage unit. Best customer service I received in a long time. Especially for being a walk-in and not having a reservation set up. Highly recommend anyone needed some extra space and want great customer service. Thank you again Dabi!

David was amazing! Helped with everything I needed!

Dabi was very helpful and answered all questions i had. Good experience overall.

This new facility is huge! Other then the grand size of it, the location is decent however their prices are a bit steep.

Just got done vacating our storage unit and Dabi was there to make sure everything went smoothly. She was very friendly and professional.

Sandy was really nice and very professional. I had a really good experience with her 😊😊👍

Im one of the first person who rented here sandys been great to work with along with everyone else great location happy holidayy

David did an amazing job showing us our unit, and showing everything we need. He made sure we knew everything, and asked to make sure we had everything we need! Great experience!! Thank you david!!

David was really kindness and helped me to find the better choice for me thanks

Rates hike up quickly after you are in

Thank you Dabi ! Very friendly and fast customer service.

David was very helpful,walked me through the entire process from start to finish. He found me a storage unit closest to the entrance which was very helpful for me, make sure that I was comfortable with the unit before we sign any paperwork. I’m satisfied with my service up to this point.

I had such a wonderful experience from the time I entered the door until I left!! Sandy was so helpful in not only showing me my unit but upgrading me to a larger one!! I will recommend this place to ALL my friends!!!

Our experience at public storage was amazing. We loved it!!! It was safe and it felt safe. Dabi and Ashley were Awesome...they were so helpful

Dabi was very friendly and professional. She answered all my questions and was very patient with me. I would highly recommend your location based solely on her customer service skills.

Ray was awesome!

Fanastic service. Great cost.

Great service

No position

David lots of quality help

Excellent service from dabi very helpful and fast high recommend

Very clean, very secure. Friendly, helpful staff. Great place to store your things

Great service from Ray. She was very personable and helped me with a speedy check in.

Good quality and the employees are friendly and they helped out alot.

Very nice employees, clean facility. Quick and easy. Sandy was great!

I took a unit here and David was very professional and kind . He showed me around the property and helped me understand the paper work . Will come back and recommend others to store here

David’s Service was prompt, friendly, and helpful and was in my unit in no time.

I started out with the intention of getting a drive up unit because I have limited mobility but got an indoor unit instead. I am very pleased with the heavy duty metal walls, the lock they provided and their security system. Sandra helped me with the rental, making the entire process worry free. She was happy to explain all of the sections in the agreement. This is the best storage unit I have ever rented.

Ray was great., she was super friendly. Made it alot less stressful. 😃

Very easy place to work with. The set up and everything was smooth. Would come back again in the future.

Sandy was very helpful and she went over everything I needed to know about my unit. I will definitely recommend this Public Storage for anyone in need.

Sandy had me in and out of there in 20 mins! I told her what I was looking for and she showed me the unit, gave me the key and digitally signed my life away! THANKS sandy! Was effortless!

Sandy was very helpful, fast friendly service, clean units and great new site

The people there are really friendly, everytime I needed help they where right there, I would recommend this place to a friend, David helped me close my account because I'm moving and didnt need the unit,he was really helpful!!!

Ray is no nice and so helpful! She made this experience fun!

David gave Awesome service!

Nice and clean, friendly staff. Yes, the price does go up, but still the cheapest price by far. Would definitely use this place again.

Great property and helpful staff! I definitely recommend!

Sandy was great and property was very clean. Thanks

David was awesome. Fabulous service and extremely friendly and kind. I would recommend this property for storing your home goods.

Dave was awesome!

The customer service is fantastic. Great place to store your things.

Had a great experience with sandy and was friendly and helped me so fast

They were very friendly,very clean,helpful, and most importantly reapectful awesome experiance

Max was so helpful!! Great experience.

Great customer service from sandy. Thank you very much

I walked in and Sandy greeted me so nicely and asked about what my needs were. We discussed several things of concern to me, and she gave me a tour afterwards. She was very professional and couldn't have been more impressed. The facility is so new and clean (Puyallup 98375) and secure. Could not have been a better experience. Thanks Sandy!

Great convenient place. Staff was nice and accomadating.

Belinda gave amazing service and provided so much help. Thank you!

Belinda was amazing and deserves more than this shoutout for her customer service. I was running late due to horrible traffic on northbound I5. I called the office to see if there was anyway I could get signed up for my storage unit over the phone, since I only had the uhaul truck for a little while longer and needed to get it unloaded that evening and I wasn't going to be able to make it there quite at 5pm. Without hesitation Belinda offered to stay a little later to ensure I could get signed up and moved in that evening. Come to find out, not only had she stayed a half hour late to help me out, she did all while working a full shift, alone, because the other 2 employees who would normally be there Sunday were out that day. She was professional, courteous and went above and beyond to ensure I had everything I needed to get moved in that evening. She did all with a positive attitude and smile on her face, even after having a long, challenging day. I can't thank or credit her enough for her customer assistance, it's very rare to get service at that level and she deserves recognition for it. As for the facility itself, it's very clean, secure, well lighted and easy to access. The office has various items that are useful for moving and for keeping your stuff in storage protected.

Friendly staff.

Sandy was awesome!!! & very helpful! Nice grounds very well kept! & friendly staff

Yesterday I called ahead with questions and Sandy promptly returned my call and left a message with answers. When I went in later that day to set up my rental she made it very easy. She howed me my unit, explained the access procedure, and rang me up efficiently. She also helped me pick out the necessary supplies and had great suggestions. I went back today to unload my belongings the two men that assisted me at different times were very polite and helpful. In addition the internet only price I reserved was honored without question. All in all it was a pleasant experience. I highly recommend this location. It is newer, very clean, and not difficult to get to.

David was awesome. Walked us through the whole process. Great customer service!

Balinda was very helpful and made purchasing a unit painless. Would definitely recommend.

Hmmmm. Have new girl at the location who has a language barrier. Please please she has to stop .... The calls, the help isnt very good, the inability to understand is an issue. I saw her not want to give a woman her I'd back that she forgot to give back. She couldn't understand the responses. Wow all equals the worst customer service....seems like a nice girl so im sorry but you want good quick service not what's she's providing (super slow, hard to understand,not all options, and frustrating service)

David was very informative and help me get my storage unit in a matter of minutes!

Great staff. Sandy was amazing and super helpful. Great prices and special. If youre from out of town come check this place out !

Friendly, professional service, very nice people.

Sandy, she is nice help us getting a unit with a special offer. 👍👍👍👍👍

Sandy hooked it up. Beat the online special which made this drive up unit cheaper than my 4th floor smaller unit down the road.

Great service! Sandy was very knowledgeable and easy going.

Great service by David, hooking us up with a great storage place.

Clean, Friendly, Helpful, & Employees are friendly. Hunter helped and was able to work everything Out for me. Def. staying for awhile. recommend this to everyone. 💯

I have been here a year now and I love it. All the staff has been so friendly and helpful.

Great service and wonderful people.

Staff are super friendly and helped me put quickly and efficiently. Got me step up with little problems.

David was great, helped out alot!

David was good

Just got done with renting a unit here for my mom. David assisted us and made it smooth as possible. He broke everything down and made it so it was very understandable. He cared about making sure we understood everything! He’s great!!!

Sandy was amazing with her customer service and the place it self is clean and affordable prices !!!!!

Tiffany is a Rock Star!!! She was very friendly and informative. Excellent customer service experience.

Clean nice storage place.. Sandy was very helpful and great😀

Clean and very secure

Good service! Sandy very good person and friendly

Tiffany is awesome

Great service, Tiffany was very helpful.

David is friendly and helpful.

Sandy and the staff was absolutely amazing to work with the layout and location were ideal as well. Best storage deal in town thank you again for everything!

Sandy was a great help and the facilities were very nice and accommodating.

David did a wonderful job helping me get the storage unit set up. They were very upfront about how this location works. I would recommend you check them out. they are also competitively priced.

Sandy stayed late to help us out, thanks Sandy!

David was absolutely great today! He was super thorough and very friendly!

David was super knowledgeable and curious

Sandy and her team are great to work with!

Most of the workers are nasty. I never heard of closing a business down to go to lunch.

Thank you Sandy!

Sandy was very helpful making this transaction and getting me the best deal. Thank you

Fast and easy for a really good price!

David was very helpful today getting my storage unit

David is very informative

I just called spoke to Sandy and again friendly and helpful. And what a clean faculty.

David did a fantastic job. great tour!

Very pleasant and knowledgeable.Ty Sandy.

Iv been looking at storage units for a few weeks now and it was getting close to my move date. Most of the storage unit places were like 230 to 300 in the area found the public storage at a way better rate than anywhere at 188 a month and they were able to get me a unit on a Sunday during a holiday weekend. Tiffany was super professional and a delight. The facility was well maintained and I look forward to working with them

My experience was great! I got what I needED quick, fast and to the point. I would encourage everyone to come here and see SANDY!

Tiffany was our sales associate. She is new, but you couldn't tell that by her actions. She was great. We told her the posted online price and she helped us sign up online to get the better rate as she couldn't match the price. Areas are clean and neat, security is top notch. Wish there was room to put carts in the building we are in. Found Public Storage from Yelp postings.

Rented our first storage unit, as we are moving. Balinda helped us through the entire process. She was polite, prompt, courteous and fast. I would suggest renting from her and Public Storage.

Fantastic and friendly service

Tiffany was so amazing!Very sweet and patient!She was also very knowledgeable!!!Great service!!

This was my first time using public storage and Sandy was very helpful getting me all set up with my unit.

Public storage has been a wonderful place to keep my belongings safe. The units are clean and spacious. The staff is great especially the manager stephanie, she has been a wonderful help from getting us set up with our units to answering any questions and concerns we may have. She and all of the other employees keep a really clean facility. I will continue to work with public storage in puyallup.

Christina and Kevin are fantastic associates. My fiance and I really enjoyed ourselves as Christina gave us a tour and very informative about the storage units and the terms and services. I highly recommend this place it's fantastic, clean, and a safe place to secure your things!

Karen was amazing and worked swiftly

Great customer service from Karen

Lazy employees and no promised carts. Go elsewhere.

Hey Stephanie help me very well. Made me feel comfortable at all time and took her time helping Excellent work Stephanie.

Very nice people! Great service from Karen

This place is amazing! They have the best prices by far and I have no worries whatsoever about my stuff cause they have top of the line security. And Shayla,who works there was very friendly and explained everything we needed to know and really took care of us. Thank you Public Storage! You deserve more than 5 🌟 🌟🌟🌟🌟🌟🌟🌟 🌟🌟!

I could not ask for better service from Stephanie the Trainer at Public Storage and Eli in Call Center. The facilities is immaculate, with Stephanie constantly picking up any debris in the parking lot. I give them a 5 star rating. Thank you again, Karen M. Doering

Shayla provide outstanding customer service. She explained everything about the storage units and processes involved. She was helpful and courteous.

Shayla gave excellent customer service. She explained everything clearly & answered all my questions.

Great place to store your extra stuff. Temperature control bldg. A.

Shayla was super great and extremely helpful.

Karen was very knowledgeable of product and sizes of units. We felt welcomed as a guest. Thank you Karen.

Awesome service.from karen at puyallap wa public storage.helped me add a contact to my unit in texas and allowed me to pay for and transfer a lock ti texas so my friend can access my storage unit

Karen was awesome!

Karen gave Great detail on the storage and the sales

Great place nice people. Very helpful.

When are your storage auctions

Shayla was awesome. Answered my questions, and got us set up with a unit. Very satisfied customer.

Thank you Shayla! She is well informed and knowledgeable. It made me feel like this was the right choice.

Very helpful and kind especially associate Kevin. Place is clean and neat. Highly recommended.

The place is very nice and friendly I had to use the storage for about a month and had to move out because we found our house to put our stuff in now but overall the Staff is very nice especially Stephanie and she was very pretty sad I had to move out :(

Very friendly staff. Stephanie helped with all of my questions and helped made things quick and easy. Out of all the storage facility I've used this one is the most clean and friendly

Easy to work with! Karen was great!!!

Great Customer Service!!!!

Kyle did a great job helpful in all ways

Very helpful customer service, nice facility

Very nice young man helped me get set up

Balinda helped us with utmost respect and very helpful with all my questions

Staff very professional and helpful. Units are very clean. Balinda provides outstanding customer service!!

Belinda was awesome and very helpful. Great personality.

It a very clean place

They did not tell us when we first went to rent the unit that their maglock door was broken and our unit could only be accessed during business hours. I had to call corporate multiple times to get them to fix the door, as the property manager at this location clearly didn't care (she was the one who lied to us about access and didnt disclose that the door to our unit was broken). Once that issue was fixed, they decided to add yet another barrier to accessing our unit by locking the wheeled carts. The carts can now only be used during office hours, and you have to leave your license with them (so you have to be finished by the time they leave, and you have to visit their office twice). Overall, we've found our unit consistently difficult to access. I would not recommend for anyone who may need to access their unit alone, especially if you have small children.

Very friendly worker Balinda and helpful.

I was very pleased with the help we received I've been to a few other places around the area and this one by far was the Best customer service was very professional no hidden fees was in and out with a new unit price was unbeatable by far the facility is brand new and kept really clean has alot of good quality video surveillance and really high tech security system so that I feel very comfortable and confident that my belongings will be safe Stephanie is who helped me and my wife would would suggest that you recommend to be helped by her and we can assure you by experience that you will be taken care of with 100% professionalism and satisfaction thanks Stephanie for your service we are beyond pleased with our choice

Thanks Stephanie for the great customer service and conversation. Highly recommend this location.

Stephanie was a great help. Very professional.

Stephani was very helpful getting us set up with our new storage unit. She was pleasant and nice.

Stephanie helped me so much since I am from out of town & was helpful for all other questions I had.

Stephanie was great

Stephanie was a great employee. Explained everything very well and helped me through the process of signing up an account. She was also very friendly during the whole visit.

Customer service was awesome Sandy was wonderful and extremely helpful..

David was a great help and I appreciate his hard work and Christina Shirley lightened up my day with her hoarse voice it was funny in the highlight of my day. Great job guys

Had the pleasure of working with David G. After making a reservation online I was called to confirm info before I had finished everything online. Amazing quick and friendly service. David did an excellent job walking us to our unit and explaining the break down of how everything was run and the awesome security measures Public Storage uses. Our paperwork was easy and David helped explain everything so well I didnt even have questions. All the other staff was also very friendly. Would definitely recommend to friends and family to use Public storage. Dont forget to ask for David!

Great service David !!!

Great customer service from Sandy in showing me aroind and getting me settled in. Made process so simple.

Stephanie was very helpful and very knowledgeable. Her costumer service is top knotch!

Stephani helped me out, got me all set up, quick, easy and was ready to go in no time! Thanks!

The first day you rent with them, they treated you super nice, and as soon they got you, it is over. They are rude and pile fees to your account. They are scam. Watch out. They say to you that make sure you write a nice review so they look good to their boss. Dishonest.

Clean facility with fast service and friendly staff.

Great service, very friendly and informative. Happy to store my stuff here. Very clean and secure facilty.

David Is Very Helpful throughout the whole process in getting my storage. i got my storage yesterday. exactly what i was just looking for. great customer service.

Sandy was great in giving us information regarding the rental of the unit.

Today was my first time getting a storage unit. I had the pleasure of dealing with Stephanie. She was very friendly and helpful and made it so easy to set up everything. Definitely a great experience!!!

Sandy was very helpful. Got my unit and all paperwork done quickly.

Stopped by to get the storage September 2018. This is new facility. Looks great. Sandy was very helpful, showed the available units. Explained how everything works. Also they have specials going on. I was able to get the unit I needed for my stuff for reasonable price. Positive experience! Would recommend to anyone.

Sandy did a great job helping me get set up and gave me a great deal!!

Sandy is the best employee to help you when you come over this new building and office.

Stephanie was very helpful and knowledgeable

Very fast and efficient.

Very clean and Secure. Sandy was very helpful and courteous.

Amazing experience answered every question, fast sign up. Loved the customer service!

David G was very helpful in his knowledge of processing my purchase of a space here at Public Storage! thank you David!

Horrible customer service. If u need to move your things out in a bigger truck good luck. They won’t let you. And they dont tell you ahead of time. And no pods are aloud you have to move your things out by renting a truck then pack them into a pod. Yeah let’s make it difficult and more costly 🤬🤬. Will never use publicly storage again.

David S. at this Public Storage was very helpful, answered all questions without any hesitation and made sure I had everything I need to store my belongings. Thank You very much.