Public Storage Self-Storage Units at 10915 Canyon Road E, Puyallup, WA

Aimee Thompson was wonderful an very nice person to share are rental experience with an helpful delight she made it easy to rent an explained every thing an made it easy for everything we needed thanks Aimee Thompson for your help

I work close to this location and now plan to store here after noticing how often the young lady with blueish hair cleans. Seems like a good place to store my things!

I have to say, Sharron has proved to be one of the most pleasant encounters of the day.   Her positive attitude and smile really did the trick today when my girlfriend was having issues with her debit card not approving her payment. We actually called the office before hand to try and fix the issue but we ended up deciding to drive to the office and i am so happy we did.   Not only did sharron recognize and remember our names from the phone call, she also remembered the little details of that phone call that she adressed in person without me even asking.   We were so stressed going into the office and by the time we left we were laughing and smiling as brightly as Sharron was when we walked in the door.   She quickly helped us resolve the payment issue and provided all the necessary information needed to avoid future problems.  Thank you Sharron for making us feel welcomed and valued.

If you're trying to decide which Puyallup location to use, this is the one. Ms. Sharron is a delight to work with - friendly, down to earth, and kind. A wonderful customer service experience every time I've chatted with her in person or on the phone. Bonus points for ease of sign up and unit reservation through the online platform. **Post-move out edit** When I rented this unit as a go-between while moving, the intent was always short-term. Due to the incredibly short-term nature of this, I elected not to get the insurance on the unit - my bad. Pro-tip for future renters - get the insurance, even the most basic one. This facility has an active rodent issue. They are treating the property, but without insurance on your unit, any damage inside the unit is basically your problem. PS staff handled our situation as gracefully as possible and my edit has nothing to do with the customer service we got here. Just a fair warning for future tenants.

We were closing down my mother-in- laws storage unit. We dealt with a really helpful employee named Sharron. She was a delight to deal with and very helpful, taking time to address our concerns and questions. I could tell she was very industrious also. She was always cleaning and sweeping and believe me it was some warm days we were doing that. Thanks Sharron you made a not so fun job almost enjoyable.

Had the pleasure of dealing with Sharron ,, friendly , helpful & courteous !!

Ms Sharron was pleasant to work with. Very prompt and kind. Cheerful throighout contact.

Sharron has been very helpful and patient. Clean location.

Sharron was amazing. Very helpful and knowledgeable

Great and quick service! Sharron is quite literally the best. ☆☆☆☆☆

Sharron was a lovely help with taking care of my payment today. My cards have been having issues processing lately and she remained patient and understanding and kept a welcoming smile the entire time. We are able to have a little chit chat and kept the experience the perfect combination of prefesional and casual as though I was speaking with a friend.

WARNING: MAJOR RODENT INFESTATION!!! So much of my merchandise has been ruined. The rodents eat everything from Yoga mats to toilet bowl cleaner. They poop and puke everywhere. They have cost my business thousands and made a HUGE mess that I will undoubtably be responsible for cleaning up when I move out (which will be ASAP).

Great, fast and on point service. Angel is an amazing help!

Sharon is amazing on customer service. Great job Sharon

Sharron the property manager was truly amazing and very helpful. She really helped me get what I needed🫶🏼 thank you so much!

Angel was fantastic, she helped me a lot. She was professional and did a great job.

Nice and clean. Love the no contact entry gate and the quick ser ice.

On Yesterday I got email notification from PS that I vacated my unit which was not true, me being very concerned with what was going on, I got up early this morning when they opened up and was greeted by sales agent Ms.Angel. After showing her vacated unit email I've received she looked the information up and apparently the agent that worked the prior day had vacated my unit without communication, and my knowledge. Angel apologized for the miscommunication and she reactivated my unit right away. She also followed up with a courtesy phone call ensuring me that my public storage unit was reinstated and everything has been taken care of. Angel was amazing and did an awesome job helping me. Thank You

I cannot go without mentioning the people that work here. I have communicated with 2 people, one leaves a lot to be desired. Although the woman who works during the day during the week is AMAZING!Very friendly, helpful and greets everyone with a smile which in my opinion is always great a great way to start a conversation!! If you needs storage I highly recommend public storage off canyon!!

I will be the first to admit I am changing my review. After spending more time having to communicate with the lady that works during the day she is one of the best customer service people I have spoke with in a long time. She showed patience and understanding while I was frustrated trying to figure out if I want a bigger unit. I appreciate her and suggest if you need storage come here.

Good cust9mer servce

This location has a super friendly, helpful staff and the security measures make me feel very comfortable storing our items here! There are keypad entries for gate access (both coming and going) as well as for access to the interior of the storage buildings. The app makes this super easy to navigate with the “access” button. Staff has always asked me for my ID before disclosing any potentially sensitive information as well.

Every staff member has been very kind and helpful, they have all made this experience much easier!

Hello this is Reynaldo Hardy I'm a client of public storage and I have had the best customer service from two women that works at the public service on kanan road Lindsay and angel I'm giving you a 5-star rating and they are the best.

Amazing lady that works there, deserves a raise for sure, very kind and awesome to talk to. Helped me thru everything perfectly!

Great service..Toni was very helpful and personal

Melisa helped me today and i gotta say she completely changed my view of public storage. I have had not so great experiences with them in the past and was skeptical on renting their again but am glad i decided to entertain the idea one last time because i couldnt have asked for a better experience. Melissa knows real customer service she went above and beyond not only for me but for the elderly gentleman that she was helping ahead of me today. The elderly man even said he wanted her supervisor number so he could call and tell him how amazing she was but she declined saying seeing him leaving a happy customer was enough recognition for her. Can you believe that!? Truly an example of what real customer service should look like 👍 good job maam and thank you for making this such an easy yet memorable experience

I had a bunch of issues at first. One of the workers had put my phone number on someone else with my name with a different last name. I kept getting calls from a bunch of different locations and the situation was getting more confusing and I was getting frustrated. Until one of the most nicest and sweetest girls called me from this location. She asked if I wanted to just come in and try to figure out with her what was going on. I went in, and she figured it out. She was so nice and kind and literally gorgeous. She understood my frustration and was totally willing to help however she needed to. She got it done and she ended up helping me out a ton. Lindsey from public storage is literally amazing. I have never come in contact with such a nice and helpful young lady. I'm super glad she was working there at the time and only want her to do my rent purchases because now I only trust her. Thank you Lindsey, and thank you public storage for having such sweet and amazing employees!

Angel provided excellent cutomer service. Very friendly and answered all my questions. My gate code was not working and she promptly assigned me a new access code. Five stars!

Robin & Angel were amazing. Angel was very helpful and nice! glad i picked this location

I had the nicest guy help me today, he showed me everything I needed to know, very helpful.

Do Not Do business here. Unless you enjoy being constantly locked inside the gate. No one answers the phone also on Jan 3rd 2022. I had just picked up my new bankcard used it at Public storage at 2ish pm at 7:47pm I got a fraud alert from my bank that my bankcard was being compromised to online shopping DivaNewLook. The individual that was at storage to take my payment for storage was Beverly who was there that day working til 6pm. My card was being used at 6:02pm. When Toni was there all was great. Today is Sept 23,2022 My storage is now empty... & Checked by staff & Acct closed. Amen I find it very interesting. That So Called owner. Never addresses the reviews that needs addressing....

This is the worst public storage I've ever been to their policies for month-to-month basis on renting is ridiculous they bill out on the 1st of each month and I left on the 2nd and they wouldn't prorate me they're trying to charge me for an entire month's rent when I was out on the second their thieves and they're ripping off the public and if I was anybody I would never go there for their business.

Had trouble getting my code figured out but Pat and Beverly helped me set up the app and get through the gate with one button! They were very friendly and even looked up my account to make sure it was up to date and auto payment was turned on!

Beverly did an outstanding job with the whole process. Definitely a pleasure working with her on getting my storage needs. From our first phone conversation where I changed my move in date to make sure she was the sole one helping me to day of greeted with a smile and beyond great customer service. ***Thanks again, lady!!***

Do NOT do business with this company or location. Arrangements and communication are terrible. There is no customer respect. I will never store items with another Public Storage facility again! Worst part is I used them while getting moved and established 4000 miles from the unit and they don’t seem to understand that people are not immediately able to get to their unit. What are storage units for? I was late on 1 payment in a years time and they started threatening with phone calls and letters to auction the unit. I made up the payment and still continued to receive threats of my items being towed. Unprofessional!

They did recent updates looks nice first time with new entrance was a lil stressful

Absolutely happy with canyon road location, property manager Beverly is awesome and on top on things and is understanding with the storage life. Recommend storing here for sure!

I called a few days ago and then stopped into the office to ask about prices on storage units, A friendly lady named Beverly helped me and answered all of my questions. I will be switching to Public Storage soon because the other place keeps jacking my rates up. Thank you for all your help! It's always nice to walk into a place and see a warm friendly face!

What a great place. I have been looking into getting a storage unit to store some of my collectables. I stopped in here just to get some prices and was delighted to get my questions answered without being pressured. Beverly, who helped me, explained the size of the units and cost for each. She was very informed.

I'm relocating to the area for a job, driving past and stopped in because i need a storage unit until my house is ready. Spoke with a delightful lady named Beverly, I told her what I needed and she told me what units were available. Beverly's cheerful personality has sold me. Thank you for all your help!!!

I had a wonderful experience getting a storage unit there the other day by a lovely lady named Kim. She did all she could to get me the size I needed and the best price!

A great and safe place to store your stuff! Great customer service in a professional environment! Kim was a great help and knowledgeable with my storage needs!

Great secure place for my belongings. Beverly, the associate behind the desk, was just phenomenal and very pleasant answering all my questions. Look forward to seeing her again.

Kim is an amazing staff in this office. I rented a space online and visited the office one day before my effective date to verify whether the space would accommodate my stuff. Kim was very professional and helpful. She shown me around and when I decided to change to a bigger space, she was very patient and help me through the process to the end. She is an added value to the office and provides good services to customers.

Where do I start? The very first step into the office was a welcoming experience. I was greeted by Beverly. She was very nice and made me feel welcomed. During the process of looking over the available units, she was able to answer all my questions. I will be returning here to rent a unit after my home sells. Thankyou so much Beverly! You made this a very easy experience.

It's a storage facility . We'll kept and decent pricing .

This lady needs a raise. She made this experience so easy and comfortable I felt at home, thank you so much.

Easy move in. Nice unit. Revised 7/30/21: Not so good. Price raised Almost 40% in one month. $160 to $219. This was after unit had been broken into twice in a 3 month period. No Interior cameras, very few outside cameras, no recording of lock numbers or any kind of tracking information at all. But they will threaten to kick you out if you stay one minute past nine, which is closed time.

Horrible service. Says it's open on Mondays at 9:30. Stood around and waited until almost 10 and no one showed up. We called and left 2 messages. We just decided to leave. Will never try there again.

This storage facility is HORRIBLE. There never here no one is ever in the office to help you or there for you to pay your bill. And the indoor units are so dark you can't see anything inside it when your trying to move stuff and if you plus a light into there outlets you'll get kicked out.

I'm looking to change storages to a closer facility and your public storage on canyon is in the right spot. I spoke to a very cheerful employee named Beverly who told me all about the units that you provide. I have a few more facilities to check out, but so far am definitely leaning toward public storage. Not just for the unit prices, but also for the great staff you have. Thankyou Beverly for all your help.

Linda is fantastic! Seriously, it was so nice to get a phone call from her expressing concern to find my unit empty (I had emptied it earlier). This tells me they're diligent about security. No trouble when I explained I was done with unit. It was all smooth and the customer service was phenomenal

Forgot my code... but after an extra trip to the house it worked out marvelously. Thanks guys!

This place has been very good to me, even when I was having problems they were understanding and worked with me

Had to downgrade to a smaller unit. Kimberly was very helpful and friendly.

Toni was extremely helpful and competent in all aspects of my rental experience tiday

When I showed up at the property the manager Toni was helpful and friendly. She took the time to find out exactly what my locker needs were and she then showed me the locker that best fit my needs. She made sure that I understood each of the elements of the contract before. She was not too quick to make the sale. She made sure that I was getting the locker as far as size and location. Thank You, Toni. When I checked out a year later, Toni was equally as courteous and helpful in my departure.

Miranda was very helpful and informative. Walked me through everything’s step by step and even showed me all available options to help me pick out the exact unit that worked for my situation.

5 Stars all the way. Toni was so helpful and went way and beyond to help me out and tour the facility. I will say this. If you want a storage facility go to this facility and ask for Toni... Thank You Toni for your help moving from Alaska was a head ache and you made it less of that by far...

So I’ve already checked out the Public Storage inFederal Way but I found this one closer to my sisters house. My sister is moving from a large house to apartment and need to store some items until she figures out what she’s going to do with them and this place seems to works very nicely. Jeannie at the storage facility in Federal Way was very helpful on telling us what items we need to help keep her items secure and safe and was nice enough to tell me what sizes would be most appropriate for the items she was storing. We happen to be driving by Canyon Road and found this Public Storage and we think it will work better for our needs just because it’s closer to where my sisters will be moving. The apartment is behind The storage complex. Toni was very helpful and kind , And I will have my sister do it online reservation definitely for this place thank you for both your help Tony and Jeannie I appreciate you.

Omg. This place is not cool to store your prized possesses. Went with a friend to help with his unit after it was broken into. His unit was inside the building and I did not see one cam in the hallway. I was like R u freaking serious? Smh. Look elsewhere people. If you don't heed this warning then good luck and get lots of insurance

Toni

Toni helped me with selecting my unit great place.

It's a normal storage.👌

Toni was so helpful and some of the best costumer service skills and attitude. Really knows her stuff

Best service around, with Toni & Mark !

Toni was great to work with and very helpful! She was always available to answer questions and found us a unit that was perfect for our needs.

Toni was great! Very professional and courteous!

I love how small, quiet, and clean this location is. The price for my 10x10 was considerably cheaper than others. Th only thing i wish is that the keypad wasnt so far away when trying to get out.

very helpful. made it a breeze. super nice.

I used the phone app to reserve the unit we wanted. Toni was totally ready for me when I arrived. The check in process was flawless and quick. She showed me a unit and explained the gate check-in. I was expecting an hour, but was finished & driving away after 20 minutes. Totally professional & pleasant!

Always willing to work with you . And the staff is so nice

Toni was always great and very helpful.

Toni was great!! Thank you!

Excellent service by Scott. Just need some storage space for a short period of time. Scott was extremely helpful. Now it is three months later and I have down sized the storage unit size. The process of moving from the larger unit to the smaller one has been seamless. Toni is an outstanding manager of this facility. She is extremely efficient and always helpful and supportive. I rented a storage unit on Meridian from Public Storage several years ago and I experienced the same excellent service. I am not surprised to have learned that Toni was the manager there at the time that I rented that small unit. It is now a year later (June 2015) and I am now refinishing the interior of my garage. I just rented another unit to hold all my "stuff" until the garage is ready. Toni is amazing! She is extremely efficient and very helpful. I highly recommend this Public Storage location!!! It is now 5 years later. (June 2020) and I needed storage for "stuff" as I am putting my home of nearly 30 years up for sale. Toni is still there and just as helpful and friendly as I remembered. This is an excellent facility. I was able to secure the exact storage unit I needed at a great price. Thank you Toni, again, for your professionalism!

Very friendly, nice people and clean storage units.

Toni was very helpful in getting my unit....Thanks Toni!

The woman up front was wonderful and very quick with the service. She made everything easy

Toni was a great help and has awesome customer service.

Toni was awesome! Very accommodating..

Fast and friendly! Balinda was awesome and friendly! Toni is also always so patient and a pleasure to deal with.

This place is friendly and helpful and Toni is very informative.

Tonight was fantastic. She took me out to make sure I had reserved the right size unit and explained what would fit in it. Tonight offered me boxes and damp rid for the unit also as well as explaining everything.

Toni was very helpful the experience was pleasant

Toni is great, friendly & helpful. She made a stressful situation a lot easier. Good unit... Great service, thank you Toni, yer awesome😊

TONI!! TONI!! TONI!! This woman goes above and beyond her job! She genuinely cares about her customers! She is always smiling and always happy to take a minute to just chat!

Toni was informative, helpful, and friendly. The storage rooms are unheated, but ventilated, so, good to know.

I was helped by this public storage worker at front desk her name was Ray she was really sweet and helped me out with my questions .

Toni and the staff are great! Any questions we had were answered quickly and accurately. We will use this storage facility again in the future. I highly recommend this location to anyone.

Toni has been fantastic! She has been so helpful while u run a business out of my storage unit. Highly recommend

Thank you for the prompt response and Thank you David for making my storage unit experience better...Kudos to you.

Toni was very helpful

Toni was very patient and informative she also allowed me to bring my puppy to see the unit.

Dave David walk me through the processed and showed me everything that I needed to know and I am very please thank you yes that works up there

Tonin was great help through the whole process

Absolutely terrible. Dont mind their business hours, they are never there to assist you with anything. And if you sign up with one of their promotions you can expect them to not know how it works or how to apply it. Absolute joke and will never recomend to anyone.

Just had a pleasant meeting this morning. Looking forward to be a renter at this facility.

David at Public Storage was very helpful, professional and made this process as easy as possible. I would recommend getting a storage here anytime.

Thank you David for making the move in process easy and fast

Toni was very helpful with giving easier access to storage unit when using a Uhaul truck. She opened a gate normally closed to make it easier to backup to the storage unit. Thanks Toni for your help!!!

Manager Toni was very patient with us. She can handle difficult, unhappy customers and still come to us with a smile and best customer service.

Toni was very kind and helpful.

David was an excellent help. Super fast service

David was very good

David is wonderful

David was a wonderful guy that was very helpful!

During my search for storage, Public Storage made my decision easy.The manager Toni was so helpful, patient and kind. She even check for other storages to see if she could find a better deal. I am so grateful to have receive the best customer service experience during this important time. Thank you.

Toni was Very helpful. Explained everything in detail so i knew what i was signing up for. Highly recommend this store

David was very helpful

I have never rented a storage unit before. Toni sure knew her stuff! She anticipated every question and was great at reviewing everything to make sure I knew what to do. Moving lots of stuff into a storage unit can be overwhelming but Toni made it much easier.

Toni provided excellent customer. She showed us a nice indoor unit that was clean and looked new. The setup was easy as well. Thanks Toni for an easy transaction.

I had a great experience and Toni was very friendly and efficient! Highly recommend!

David helped very nice to get my storage unit

How late do we have access to the gate

Great facility. Very friendly and helpful. Toni is awesome. I highly recommend this storage facility for all needs.

Provided us with plenty of details and answered all of our questions, thank you David!

David was awesome!!!!

Toni is helpful and professional.with a few questions she showed mewhat would fit my needs.personalized everything right down to gate code so I would remember my unit and showed me how to use key pad lock packing supplies even came up with a calendar to help me understand what days my payment was due with out getting a late fee.Thank you Toni

Not helpful at all late one month and was willing to pay late fee on top of regular rent and they still locked me out of my storge unit and gate code

Duff

I’ve had nothing short of amazing customer service at this public storage. When I was first ready to rent the unit I was on a dead line with only 3 hours to move two car loads full back and forth down canyon, I was in a huge hurry. As I am ready to pay I am short by just a few bucks with literally not a dollar in change. Toni whom showed me around who also knew my situation took the money to spot me out of her own wallet so I wouldn’t loose my belonging. Without her that day I would have lost so much, she’s awesome!! She has continued be a helping hand if needed. Great experience highly recommend

What hours are the gates open

Toni is great, always on top of things and goes above and beyond for her customers.

Toni was very helpful and very friendly

Toni was awesome!!!

Toni is wonderful! I just recently opened an account here and had fraud on my card I set autopay up with. I went in to change my info and she helped me through the process. She had great customer service and I would definitely send my friends and family here!

Toni was great help and very friendly.Great customer service.Offered everything I needed was offered.

Toni is so helpful,, she has gone out of her way -several times- to help me out and I really appreciate her.

I needed a fast service and prompt action Toni was very kind quick to have me in and on my way to storing my stuff I would recomend this place if she is the one helping them but id bet all there staff is as kind and helpful as Toni...

Comparable rates and above average customer service. Toni was very helpful with making sure our needs were met!!

Great customer service, Toni was very helpful. Answered all my questions!

Got exactly what i needed for a fair price. would use again!

Toni is the best ever!!!! Fabulous! Always goes the extra mile to make my experience super.

Great service from Toni

Best Public Storage I have used. I came in to make a payment and the customer service was outstanding! Balinda was awesome. Very friendly and super attentive.

Would absolutely recommend this location. Belinda was extremely knowledgeable and helpful. I will be using public storage for sure

It's a great place to store your belongings, secure and dry. Toni is a great person on knowing all about the faculty.

The manager here is an amazing woman! She's a pleasure to deal with and she makes the transaction smooth, quick and easy while not leaving out any important detail and when you leave there your confident in how to get in/out, the rules, billing, hours, everything and she does it perfect! I'm really happy I chose this location. It's hard to see it from the road but that makes the things we store there that much safer! I'll take a picture of it from Albertsons across the street to give an idea how hard it is to see which means how much safer our things are! :)

Toni was very helpful and knowledgeable with the property and products.

This location is exceptionally clean! The last storage unit we rented far exceeded my expectations! When you're leaving all of your items it's nice to know that the place is well maintained. The price was perfect and the staff made our transaction simple. I like that they are friendly and straight forward about pricing from the beginning. I would recommend this location to anyone looking for somewhere safe they can leave their things. 😁

Toni was very nice and helpful.

The property was great. Great prices and a clean facility!

Toni is the most awesome manager she was super helpful and informed the faculty is very clean and safe

Toni is awesome!!!!!

Nice staff great online prices.

These guys are straight BS! When I was there paying my June rent for the month I told them that I was moving out the end of the month & the guy told me that if I wasn't out by the 30th then I needed to pay for the next day or 2 if I was still there. & when I tried to rent at a different location but still w/ Public Storage. Cuz they had a way better deal! I was paying $118 for a 5x10 on Canyon rd! & the Puyallup location was offering the same size for $65! But they said they couldn't rent to me until I had my bill paid up for. I was like what bill, I'm paid up. (It was the 1st) they said I owed for another whole month! If that guy would've said I had to pay for an entire month again then I would've been out the 30th! Needless to say the ladies at the Puyallup location were extremely rude & yelling at me. Saying they are all owed by same person w/ the same rules! Well tell me then why can't I access my unit at the Canyon location only from 9am-5pm?! & why is my rent $118 & the meridian location was $65 w/ hours from 6am-10pm, that I could access the unit. Flipping ridiculous! I have been renting with Public Storage for far too many years & they will never get another dime from me!

Toni at front desk was very nice and helpful, even though I had gone to wrong facility, she assisted in looking up for all locations the account.

Toni & staff very helpful & friendly

Great customer service .. Toni was incrediblely helpful .. This is my place to store my tresures...😊

I came in at 558 pm when closing time was 6pm... Toni was already locking up to head home for the night. She went above and beyond to make sure I not only got into a unit that night (even though they were now closed) and still took her time to make sure I got exactly what I needed. She deserves recognition for being so patient and kind with me when she should have been home! Toni is amazing!

I was surprised how affordable this storage unit was for the size! It was also nice to see that they keep the property clean to, which makes me trust they'll take care of my stuff. The staff was friendly and helpful Toni taught me a few things about boxes to make things easier when packing.

Great place. Friendly staff and decent storage spaces.

Toni is s the best on top of things

When I go into the store to buy packing supplies I am always pleased to see Toni is working the store that day. She is friendly, effecient and very helpful, expecially with suggestions on a choice of supplies better suited to my needs. Plus she always helps me carry my purchase to my car (I have trouble walking). Great customer service from her!

Toni was polite and helpful!

Toni was very helpful. All great things!

Well, we went for the '$1' special, it diffinately cost us way more then a dollar after all the fees. It has a gated entry and they have hours!!

Very friendly and helpful. Toni, Stephanie C. and Heather G. was great in showing me the various units and assisting me in finding what I needed.

Toni is very helpful and friendly! She helps make the process easy! Thank you.

Awesome

How much do you pay a month?

Thanks for all the help making this an enjoyable task for me to do Ashley you rock.

The facility is OK. If I need a space again I go there .

Very nice staff Toni was really nice and my dog chunk loved her.

Toni was always a big help! She is very nice and very professional

Very friendly helpful and considerate, easy access from freeway or canyon road. Safe

Nice place good location and Toni is the best very nice person and helpful. thank you for your help Quentin

Erica was so much help. We showed up 30 minutes before she had to close and she still greeted us with a bright smile and made sure all of our needs were met. Thank you Erica

Store manager Tony was awesome quick rental I'm not too sure about the paperless Lisa's but it works

Erica was very friendly and very efficient I helping us decide what size storage unit would be best for our items. She offered insurance and was able to explain that to us and offered other products such as a damprid product to keep moisture out of our unit. She's a great employee and great at customer service.

Good location, a little tight, but great security. A little high priced, but you pay for the security.

Worked with Amanda today. She was wonderful & helped me a lot as I had to decide on a different unit than I had planned.

Toni was AWESOMENESS!!!

Amanda was great and answered all my questions. Great customer service

The only reason they have good reviews is because they act nice and then ask you to write a review at the moment. Their services are terrible! Would not recommend this place at all and so over priced! Toni did okay but she did mess up the application, didn't really let us read the lease and rushed us out!

Toni was great! She answered all of my questions and was very helpful!

Toni was very helpful in ensuring we were getting the correct size storage unit. She also had various items in stock to help protect your mattresses, tv's, couches and so forth. Prices are very reasonable for the size unit you choose, and the gate hours are perfect for all type of schedules for people.

Ashley at public storage on canyon was extremely helpful and a sales pro! Very friendly service!

Toni was very professional and easy to understand.

Toni was friendly and thorough.

Toni was FANTASTIC! She had me all set up in no time 😊

Toni was very helpful and friendly

Ashley was very helpful and everything went gr8

Toni was very helpful and she was a little firecracker full of genuineness and enthusiasm. I would absolutely recommend this place to anyone in need of a storage. Thanks Toni

I just left there and had an awesome time meeting and speaking with Toni. She was so very helpful and was a joy to meet. My brain exploded with fireworks after I saw how cheap it was also. Love the place and Toni :) definitely would recommend this place

Toni was an amazing worker and she was very kind and patient! When we entered the building, there were so many fireworks as a welcoming gift! I would recommend coming here again if we need any help with putting things in storage.

I had great customer service from Toni once again. She's super helpful and knowledgeable. Gave us a live update on upcoming available units so my wife and I could transfer our storage unit. She gets my vote for best cupcake of the month.

Toni was very helpful. Polite to my family.

Third time renting at this location. As always, Toni did an excellent job making the process both fast and easy. She deserves a raise . Bannana split on me Toni. Thanks again.

Well done love the service nice woman Tony really took care of me

Toni was extremely nice and helpful and answered all of my questions. It was a great experience.

Tony at Public Storage was very helpful in finding the right storage unit that fit our belongings. I would definitely recommend PS. On Canyon Rd. In Puyallup.

I was treated exceptionally well by Ameitra...very pleased with her customer service..bery exceptional!!!!!

Great inexpensive storage

Tony is an exceptionally great worker. With good friendly behavior as well as good social skills. Happy to have gotten her help. She has a great work ethic.

We got there at lunch time . the women the works at this location name is Toni . she said she was on her lunch . we said okay and we waited. Well before are eyes she was not only back on time she came back early . I thought that was really nice of her .The great and professional service she gave was great . We were in and out in about half hr . This women takes pride in her job and you can tell . wish there where more people like this today working for the customer and not just a paycheck.

Awesome service! Fast fun and friendly! Toni was fantastic got everything done quickly and smoothly!

We called and visited many storage facilities and felt that our best choice at the end of the day would be this facility. The agent on duty was Caitlyn. Caitlyn unlike the other facility agents actually took a great deal of time trying to guide us in the right direction because of our particular situation. She was very creative and found gave us many options we never got from any of the others. Her delightful and caring approach coupled with her knowledge of options made our decision extremely easy. We are now set and relieved of one more heavy weight on our shoulders. Thank you Caitlyn.

Verry help full got it done verry fast verry polite and professional

Toni was very helpful and up front

Awesome service Toni was great!

Toni was very helpful and the buildings are nice and clean.

Toni was very friendly, engaging and helpful. She was attentive to those coming to the storage unit to help get it emptied, offered logistic suggestions based on what she knew we were doing, and told us NOT to worry about cleaning up afterward, as she planned to sweep up and secure everything as soon as we were done. Wonderful personal service.

Very quick and easy. Toni was nice and efficient.

Got there everything was ready, in and out. Toni is the best!! Nice, friendly, and very helpful.

Toni was wonderful. Very willing to work within my timelines for scheduling. Cheerful and very professional. Going to move from a different storeage company when my time is up. She sold me.

Toni was very friendly & professional, clean facility, good location.

Professional and courteous staff

Toni was amazing!

We have been there several times, and Toni has been such a joy to be around.

Toni is a very nice lady, helped me with all of my needs and made the experience painless. The property is clean, secure and perfect for my needs.

Toni was very helpful with everything great place

Quick and very specific response by Toni. Thanks!

Toni was awesome, great customer service very helpful with the move in.

Thank you Tori! You're so wonderful and knowledgeable. I'll be back again, and this is my second time already! :)

Toni helped and assist me to do all the things I need to know and as well the reservation.Thumbs up!

Toni was a great help and very pleasant

Toni is extreamly helpful! Great customer service and super welcoming

Toni was an amazing help with our moving experience, made my huge moving headache into a breeze. Thank you so much!!! Your super amazing and helpful!!!!

Toni was great. Very friendly and helpful.

Toni was very friendly and knowledgable. I appreciated the experience!

Toni was extremely helpful and pleasant. She made this so easy!

I went in and Toni had amazing customer service from the start. Was busy but still acknowledged me. Help me find exactly what i need and tools to protect my belonging. Very satisfied.

Toni was amazing and did a fantastic job. Much appreciated...

Toni was knowledgeable and very helpful to my moving needs.

Just got a storage unit there. Super quick and efficient! Well kept building. TONI IS THE BEST!

Toni did an outstanding job!

Toni was great. Gave us all the info we needed to rent a unit. Thank you

Toni was very helpful! She was very quick and efficient in helping me find the right unit for my storage needs at the right price! Thank you!

Very nice woman gave me very details about what I needed to protect and what will fit in the storage that I'm renting.just a great job.

Toni is awesome lady and she's beautiful and nice person to me and I appreciate for your helping us for today thanks and have a wonderful 😃❤😘

Toni was a big help and got me a deal on my unit. Great customer service too. Thanks Toni

Toni is amazing thanks for the help

Tay was great! Very helpful and friendly!

Service with Tay was great.

Very good service and it was quick to get in and get a unit. Little pushy on the sale of packing supplies but overall good.

Tay was absolutely excellent, quick and assertive and very attentive, she was extremely helpful.

Tay and paulette the service was awesome i give 20 stars after confusion with call center tay was able to get us a space in no time thanks again

Tay and Paulette were amazing!!!

Tay was very knowledgeable and helpful.

Friendly and simple set up.

Toni and Jenn did great, thanks.

Awesome first experience. Tay,Tony, and Jenn made my storage shopping so easy.

Online and in store reservation process clashed but Toni and Josh "made it happen". Fast, clean. Beautiful new site.

Great place

Working with the manager Toni during the rebuild of the burn down building was a very easy process and was very helpful and understanding with construction that was going on. She was nothing but a positive during the building process and would help in anything that I would ask. She was a pleasure to work with.

Go here to the storage place when britany is working she knows alot and is friendly this gal dealt with me I have had past couple of exhausting tiresome days needed help she was there she knows about boxes and sorts blondey deserves 5 plus plus stars

Brittany was here today. she took a lot of stress off my shoulders. I'm glad she was here. she made my day that much easier. She is very helpful. very knowledgeable. Thanks again!

Brittany was awesome

Good looking out Brittany! 😊✊

9 breakings in 1 day. Nothing else to say.

Toni was very thorough, helpful, fair and pleasant! Customer service is second to none. Thank-you!!

Loved the service and good customer service by Toni.

Brittany was so nice and helpful !

Toni was a really great help and a lot of fun, great customer service. The only reason I am not giving this place 5 stars is the grounds are really cramped and you have to turn around and come out the way you came in, as well as my storage has a big leak.

Lena and Toni and Josh were excellent!

Easy and quick experience. Toni was so helpful, took time showing me multiple units and helping me figure out which one would best suit my needs. Thanks Toni, you're kinda awesome!

Very helpful. Great customer service from Toni

Toni so awesome! Nice and funny!! I look forward to coming every time Great personality!!

Toni is awesome! Very helpful! Thanks toni!

Toni was very helpful and a awesome person great place and awesome storage space gonna love renting here!

Toni was very helpful for what I needed, making sure I had all the supplies and helped me get the online deal for move in.

Very friendly service, great suggestions, perfect size unit, awesome price!! Toni helped me with everything and made sure my possessions were kept in lovely condition. Great experience!

Toni was friendly, knowledgable and gave great customer service.

Absolutely great place to store your stuff! Centrally located between Puyallup and Tacoma so is easy to get to. Toni is the best at what she does and such a helpful person. The prices are great and the units are nice. Thank you Toni!

Toni was absolutely helpful and made my experience easy going. Thank you!

Great employees Toni was helpful

Yoni was awesome getting us just what we needed!

Quick and easy great customer service!! Thank you Toni!

Toni is super sweet!

Toni, did an excellent job serving our needs, and answering our questions. Also, it's a great location.

Just what I needed and quick service.

Toni was very well verses in getting everything done quickly. She is great at what she does.

Toni has been has been extremely helpful. I made reservation from out of state she was ready and expecting me when I got there. Thank you for your help.

Toni, was very helpful I enjoyed the service she provided for me.. I would highly recommend this location

Toni has always been great to work with whenever we are on the property. She is very knowledgeable of the property and of what goes on. Thank you for always making our visits a great experience!

Toni was helpful.

Scott and Toni are fantastic! They were extremely helpful and restored my faith in humanity.

Scott and Tony are awesome! Very helpful!

L atanisha was ectremely friendly helpful and efficient.

Toni very personable and helpful

Latanisha provided excellent customer service today. A friend of my daughter's needed assistance paying a bill so he could retreive some of his belonging. Ms. Latanisha went above and beyond to assist with the bill being paid over the phone by my dad. She went above and beyond to simplify the paying of this bill being that it was over the phone. I rarely receive customer service like i did today.

Tony is awesome!

Very respectful attendance and questions were answered with well structured resolution. Jennifer, Amanda and Toni were very helpful.

Customer service was excellent. I had great service from Lena and toni!

Toni is an outstanding manager of this facility. She is very friendly & helpful.

Scott and Toni did a great job! Great service!

Toni was very helpfull.she stayed late to help me.

Quick and easy

First time I've ever rented a storage unit. Scott was extremely helpful, and a fun guy to talk to. The whole process was easy, and got what I needed. Scott was patient because we made him march all over the place. Thanks again, Glenn and Sherry

Convenient location and the manager is very helpful and patient...I looked and 3 unites and one even twice

Toni And Scott Are Fantastic!! We're Very Helpful And Got The Cart For Me!!

Toni was super fabulous. You should stop in and get some storage

Customer service was excellent and the sign up process quick and painless

Great customer service from Toni. Showed the unit size i needed and was all done signing up in 15 minutes

Still happy with Toni awesome person Scott cool too

Wonderful experience, Scott is an amazing guy and good make our rough situation so much better. Thank you Scott of Canyon Road Public Storage

Scott is a fantastic rep, wonderful to work with, made the day great!

The manager was very friendly and helpful. The facility was clean and well kept. I would recommend this storage facility to everyone that needs the extra space.

Toni was super sweet. She was extremely helpful!

Toni was extremely kind and out going. I have never rented a storage unit before so she walked me thru all the info and was very helpful. I will definitely recommend this location to everyone I know. thanks

Toni was so helpful!!!!!! she ROCKS!

Toni was so pleasant. She was very helpful with any questions we asked. If only the rest of our moving experience could have matched Toni's excellent customer service. Thanks Toni! I appreciate how you helped us out.

Toni and Scott are amazing!!#

Kristina was amazing. I came in right before close and she helped me with a smile on her face. She was exactly what every employee should be, well done.

Scott has been very helpful and very informative

Toni is friggin awesome!! very helpful lady

Scott And Toni helped me out and had great service

The online reservation process was extremely easy and really saved time. Toni was very helpful and extremely fast at responding at our requests online. She offered additional services and products if needed. I would use the storage facility again in the future.

Good costumer service

Very thorough and friendly. Scott was great.

scott did fantastic job today,very helpful! !!😊😊😊😊

Toni is a great site manager, very helpful and joyful doing her job,

Scott 's great. Tremendously helpful and friendly!

Scott helped and was really great!! Happy with Scotts service!

Toni was very friendly and was able to quickly help me with my storage unit. Location is conveniently located.

Wonderful experience! !!! Waited for us and was very friendly and helpdul!!!!

Scott and toni are great!!!!!!!!!!

Toni was fast, friendly and efficient. Couldn't complain if I tried.

Can you give less than one star? Horrible facility, they have rats and don't notify the customers. They don't care about your belongings, only that they get their money. Nothing like having your belongings eaten and pooped on my rats, only to have your unit broken into. Worst part was that I was the one that found it, not them. And then they accused my of doing it, saying they check everyday and it couldn't happen. They took the door pins out of the door and just removed it, so when I took off my lock the door just feel off. And on top of that, they raise your rent every 6 months. Stay away from here unless you like wasting your money and destroying your stuff.

Amazing service and great people doing there job!

Even though I don't have items stored here, I made several trips here to buy boxes and newsprint while packing up my mothers house. First I meet Tony and then Scott. Both Tony and Scott always great me with a smile and helpful attitude. I will miss them both after I'm done packing up mom! Thank you for all your help.

Toni and Scott are the most friendly people in the company. They always have a smile on their face a great attitude. I have used other storage companies in the past, and never was treated well by the staff. That is not the case with Toni and Scott. I know that they will look out for me and my items and I love that piece of mind.

Wow, Toni and Scott are GREAT! I had to ship a very strange item to Alaska and Toni and Scott helped me get the right size box and other items to get it to ship out right. I'm sure if I ever do need a storage unit, I will go to this location. :)

Scott rocks

Storage is storage, but Toni makes it pleasant and memorable. I recently closed out a storage unit that I've rented since Aug 2013. The unit was clean, dry, and over the time I was there I had no problems with entering the facility; the gate worked every time. What really made the best impression on me is the manager, Toni. Under a bit of strain and frazzled when I first rented the facility, she made the process easy and simple. She explained everything carefully and answered all my questions (some of them I realized later I'd asked twice). She was always professional and personal each time I stopped by. I made a point of telling her when I closed out my storage how much I appreciated her help, and if I need to rent storage again I would do it at this location because of her.

Toni, was the most professional, she took the time to show me the unit and she able to answer any question. Thank you so much. Toni for all the help

Fast and speedy

I had just stopped in to pay my bill, my storage unit is actually at a different location. Toni was so friendly and helpful! she chatted with me and seemed genuinely happy to see me. I was on the phone when I walked in but she was still able to help me while I was "on hold" on my call. When I was on the phone, she heard me say I would need to get a pen and she immediately handed me a pen and paper. She was very attentive!

Scott did great.

Outstanding employees. Toni is the main reason we picked public storage.

Scott is amazing!! He always makes my day as a customer. Quick reservation process with him, motivates me to stay long term. love his humor:)

I met Toni today and she was very courteous and very helpful. She even found me a space that was close to the outside door as I have issues with walking. I can't say enough kind things about Toni. Whenever I have needed a storage I have always gone to Public Storage because I have always been treated well, they were always clean the price was right. As always Public Storage is a 5* storage facility.

I have been a customer with this storage unit for over a year now. These guys are always willing to work with you at all times and when it comes to their customer service they are awesome. Recently I had to upgrade to a larger unit and Scott was very helpful. It was pouring down rain and he helped me move the stuff from my smaller storage into the bigger one which just so happened to be across the entire property. He also helped me take boxes to my car and made the whole experience extremely pleasant. I will make sure and recommend this storage unit to all my friends.

Scott was GREAT. He made my transaction a breeze, even after I called a little bit irate! (sorry again about that! ) :) He handled it very well and made everything right! THANK YOU SO MUCH SCOTT for all the help!

Toni was very helpful and friendly, she went out of her way to help me. A+ Employee

Toni was the utmost professional. As a business owner, my time is solid gold, and unfortunately not billable when I'm doing stuff like renting a storage unit. Toni could have easily taken twice the time if hadn't been so efficient and professional with the whole sign up process. This experience put my mind at ease that I have quality people managing the facility where my things are stored. Thanks, and I will recommend you to my friends. Craig Olson

They are very nice, helpful. Toni is great.

Tony and Scott are so great. I have had three+ storage spaces at this location and would never go anyplace else. Both Tony and Scott are willing to go the extra mile for the customer and I am more then happy to leave this review for them. BRAVO you two and others could learn from you. THANK YOU

I have been renting from Public Storage since 1987, in Renton, Burien, Seattle, and now Tacoma and I must say without reservation, hesitation, or contemplation that Toni is the epitome of what a person representing a company should be like. In fact, it is because of her that I promote Public Storage to others. GRATITUDE for having her as a representative!

Toni the manager here has always been very nice and helpful when ask. And if your like me? She will give you a reminder calk to pay which is great to have.

Well Toni was very friendly and professional but when I mentioned the $1 first month special that my daughter had told me about she didn't inform me that it was just an online promotion. Had I know, by ither my daughter or Toni, I certainly would have chose to do that instead of paying $100 that I couldn't really afford. This storage facility is very confienient and clean, however, as we were moving items in last night we got acquainted with the local mouse roaming around inside. Hopefully no one is storing any food items, or whatever else mice will get into.

Great service and very helpful highly suggested

I found them online and they gave me a price of 1 dollar for the first month and a 22 $ app fee. But when I got there the lady was rude and gave me a price that was more than double what was there online price and said I had to get some insurance that they sale. Will never go back.

This is a great location for a storage since it's right next to the freeway. Toni helped me when I went in and she was very friendly. I was in a hurry and she was able to explain everything to me and complete my transaction in a timely fashion.