Aimee was a great!!! She helped with the break in with my storage unit. She supplied a police report and temporary lock.
Evin was very sweet and helpful. i’ve had a storage unit here for around 5 months and everyone i’ve talked to has been incredibly kind, and i’ve had no issues. i highly recommend :)
Aimee is a wonderful and hard working employee 👍She is kind and helped us out with all the questions and concerns
Evin was nice and it went smooth great experience through this journey
Amy is super friendly and helpful. She came all the way down to the property to make me easy to get in. I really appreciate being so helpful and for great customer service
Even .. was great ver knowledgeable made setting up a storage unit an easy process
The location is convenient on Canyon Road and that is all the good I have to say. There are unfortunately rats and vagrants who are accessing the buildings, sleeping/camping in front and inside. I, as a single woman, would feel unsafe going to the facility alone and unarmed. I will be moving my possessions as soon as possible before they are ruined by nesting rodents or accessed/stolen by the homeless that they tolerate occupying the facility.
Evin is so nice I forget my code he help me out thanks Evin
Want to say a special thank you to Evin for helping my boyfriend and I with our unit and making sure we were all situated!
I cannot say enough about my history with Public storage! The 2 separate mangrs. That I have delt with have bent over backwards to ensure my fiancee & I had a seamless move in process & overall experience, which we absolutely did & continue to have such positive experiences even when life tends to get in the way & tries to make things more difficult for us, these employees, Aimee being one of them( and I believe the other one's name is Seth, I have left a review about my first experience with him)have gone above and beyond even when it could have put her out of her own comfort zone, possibly!She didn't seem to mind as long as I as a customer of hers felt comfy & I was in need of nothing! WELL DONE Aimee! I appreciate you and your kindness, you have no idea how very much all you did and still continue to do on a daily basis effects us & our overall outlook on life, such as it is for us at the moment! You all deserve to be commended and have a true loyal customer in me for life!! THANK GOD FOR PEOPLE LIKE YOU ALL! GOD BLESS YOU AND YOUR FAMILIES!!😉☺️🤗
Fast, friendly, and very informative! Thank you
Aimee was more than helpful to our needs. Very patient and explained everything completely. Very satisfied, will recommend to all the people who we know.
Aimee is the best doing her job , she is kind and very friendly!
This facility is the best!!
The units are sizable and clean plus the staffing at this location are on point... so knowledgeable, helpful and friendly, a special shout out to Sharron (You are a rockstar!!)
Great storage space for a lot of items, had a great experience with Evin who helped us out with his cooperation, real friendly storage.
Evin was great! Very knowledgeable and answered all my questions.
Amazing experience with this property (109th and Canyon Road) I have been a customer for almost a year.
Today I needed to transfer into a larger unit and Miss Sharron made my transaction quick and easy.
This was my first time meeting her and believe me,she is a breathe of fresh air as the office manager.
If I could give her a hundred stars , I would 🤓🤓
This person has been extremely help in my obtaining storage with you thank her and thank you I am a Happy coustomer.
Great place Evin is a wonderful professional, will help and guide you through everything
Amy[ sorry for wrong spelling]!!!!!!! Omg she was AMAZING!
THE BEST CUSTOMER SERVICE I'VE SEEN IN ALONG TIME! THANK YOU FOR LIKING YOUR JOB AND GOING THE EXTRA MILE! YOU MADE A STRESSFUL DAY SO MUCH MORE BEARABLE!
Evin helped out , he was super cool and the online process was very simple
Even was great a huge help
Aimee was amazingly helpful - cannot say thank you enough.
Aimee was extremely helpful in finding us the right sized unit for what we had to store! She was fun to work with and very nice!
Amiee was amazing! Goes above and beyond and the sweetest lady!
Great and clean facility !
Evin was an amazing property manager that helped me with my vehicle storage. Would wholeheartedly recommend him and Public Storage
After a while they'll raise your rent every three months, plus the mice and rats got into my unit causing me to have to go thru everything I had in there before taking anything anywhere
Really happy with the amazing service Aimee provided me, very knowledgeable and answered all my questions. Made my experience a breeze!!!!
Evin was great! Very helpful
Aimee was great at the Canyon Rd location although she did not have to availability in the size I needed she went to extra mile to find one at the Meridian location great customer service
Let me tell you guys yes I was skeptical at first but when Evin called to assure me things would be perfectly secure and he could get me the best deal possibly I was thinking I needed a huge unit but we talked about it for 3 days before I came in and im glad I did we got a small unit for me and everything fit just perfectly guys please trust me when I say call and ask for Evin hes awesome 👌
Evin is amazing, help so much, thank you
Was only there for two weeks and moved fairly quickly.
Great team with even and Amy- thank you so much for being helpful!
I want to tell everyone about this location and facility because it was a pleasure doing business here! I moved across country and had to unfortunately find a place to store my things and Ms Amy was not just helpful but very informative, professional and absolutely great! I am so glad I decided to choose the public storage location and it was a little further away from where I'm going to live but she made it so wonderful and nice for me that I'll be happy to make the drive to it! I have used storage places before in another state ,but I really have to say having her help was better then I ever have had anywhere else!!! So if anyone needs to get a storage unit I highly recommend using this location! And ask for Ms.Amy she is great at her job!!! I'm so happy I choice this place..
Aimee at the front desk was super sweet and very clear on all my rental details. She assisted me in properly installing the lock and was very helpful.
I was just helping a friend to moved her stuff.. It was nice, clean and nice place safe to store your important stuff.
Amy was great! She set us up quickly and got us the best deal!
Aimee was awesome and super friendly. I would highly recommend this public storage if you need to rent a storage unit.
RAT INFESTATION
The staff at the front desk was great and very friendly. However; that's the only thing remotely good about this place. They more than tripled my rates throughout the last few years, and after spending over $20,000 with them, I went to open my unit to find EVERYTHING was ruined. Rodent feces covered everything, and there were 2 dead rats in one of my boxes! The lady working there offered me gloves and helped remove them, (which was kind of her!) but seriously? Charging over $350 a month for all my stuff to be ruined, and the answer was gloves? I lost priceless family pictures. I'm absolutely devastated and furious. Do not store anything here!
Aimee Thompson was wonderful an very nice person to share are rental experience with an helpful delight she made it easy to rent an explained every thing an made it easy for everything we needed thanks Aimee Thompson for your help
I work close to this location and now plan to store here after noticing how often the young lady with blueish hair cleans. Seems like a good place to store my things!
If you're trying to decide which Puyallup location to use, this is the one. Ms. Sharron is a delight to work with - friendly, down to earth, and kind. A wonderful customer service experience every time I've chatted with her in person or on the phone. Bonus points for ease of sign up and unit reservation through the online platform.
**Post-move out edit** When I rented this unit as a go-between while moving, the intent was always short-term. Due to the incredibly short-term nature of this, I elected not to get the insurance on the unit - my bad.
Pro-tip for future renters - get the insurance, even the most basic one. This facility has an active rodent issue. They are treating the property, but without insurance on your unit, any damage inside the unit is basically your problem.
PS staff handled our situation as gracefully as possible and my edit has nothing to do with the customer service we got here. Just a fair warning for future tenants.
I have to say, Sharron has proved to be one of the most pleasant encounters of the day. Her positive attitude and smile really did the trick today when my girlfriend was having issues with her debit card not approving her payment. We actually called the office before hand to try and fix the issue but we ended up deciding to drive to the office and i am so happy we did. Not only did sharron recognize and remember our names from the phone call, she also remembered the little details of that phone call that she adressed in person without me even asking. We were so stressed going into the office and by the time we left we were laughing and smiling as brightly as Sharron was when we walked in the door. She quickly helped us resolve the payment issue and provided all the necessary information needed to avoid future problems. Thank you Sharron for making us feel welcomed and valued.
We were closing down my mother-in- laws storage unit. We dealt with a really helpful employee named Sharron. She was a delight to deal with and very helpful, taking time to address our concerns and questions. I could tell she was very industrious also. She was always cleaning and sweeping and believe me it was some warm days we were doing that. Thanks Sharron you made a not so fun job almost enjoyable.
Had the pleasure of dealing with Sharron ,, friendly , helpful & courteous !!
Ms Sharron was pleasant to work with. Very prompt and kind. Cheerful throighout contact.
Sharron has been very helpful and patient. Clean location.
Great and quick service! Sharron is quite literally the best. ☆☆☆☆☆
Sharron was amazing. Very helpful and knowledgeable
Sharron was a lovely help with taking care of my payment today. My cards have been having issues processing lately and she remained patient and understanding and kept a welcoming smile the entire time. We are able to have a little chit chat and kept the experience the perfect combination of prefesional and casual as though I was speaking with a friend.
Great, fast and on point service. Angel is an amazing help!
WARNING: MAJOR RODENT INFESTATION!!!
So much of my merchandise has been ruined. The rodents eat everything from Yoga mats to toilet bowl cleaner. They poop and puke everywhere. They have cost my business thousands and made a HUGE mess that I will undoubtably be responsible for cleaning up when I move out (which will be ASAP).
Sharron the property manager was truly amazing and very helpful. She really helped me get what I needed🫶🏼 thank you so much!
Sharon is amazing on customer service.
Great job Sharon
Angel was fantastic, she helped me a lot. She was professional and did a great job.
Nice and clean. Love the no contact entry gate and the quick ser ice.
On Yesterday I got email notification from PS that I vacated my unit which was not true, me being very concerned with what was going on, I got up early this morning when they opened up and was greeted by sales agent Ms.Angel. After showing her vacated unit email I've received she looked the information up and apparently the agent that worked the prior day had vacated my unit without communication, and
my knowledge. Angel apologized for the miscommunication and she reactivated my unit right away. She also followed up with a courtesy phone call ensuring me that my public storage unit was reinstated and everything has been taken care of. Angel was amazing and did an awesome job helping me. Thank You
I will be the first to admit I am changing my review. After spending more time having to communicate with the lady that works during the day she is one of the best customer service people I have spoke with in a long time. She showed patience and understanding while I was frustrated trying to figure out if I want a bigger unit. I appreciate her and suggest if you need storage come here.
I cannot go without mentioning the people that work here. I have communicated with 2 people, one leaves a lot to be desired. Although the woman who works during the day during the week is AMAZING!Very friendly, helpful and greets everyone with a smile which in my opinion is always great a great way to start a conversation!! If you needs storage I highly recommend public storage off canyon!!
This location has a super friendly, helpful staff and the security measures make me feel very comfortable storing our items here! There are keypad entries for gate access (both coming and going) as well as for access to the interior of the storage buildings. The app makes this super easy to navigate with the “access” button. Staff has always asked me for my ID before disclosing any potentially sensitive information as well.
Every staff member has been very kind and helpful, they have all made this experience much easier!
Hello this is Reynaldo Hardy I'm a client of public storage and I have had the best customer service from two women that works at the public service on kanan road Lindsay and angel I'm giving you a 5-star rating and they are the best.
Amazing lady that works there, deserves a raise for sure, very kind and awesome to talk to. Helped me thru everything perfectly!
Great service..Toni was very helpful and personal
Melisa helped me today and i gotta say she completely changed my view of public storage. I have had not so great experiences with them in the past and was skeptical on renting their again but am glad i decided to entertain the idea one last time because i couldnt have asked for a better experience. Melissa knows real customer service she went above and beyond not only for me but for the elderly gentleman that she was helping ahead of me today. The elderly man even said he wanted her supervisor number so he could call and tell him how amazing she was but she declined saying seeing him leaving a happy customer was enough recognition for her. Can you believe that!? Truly an example of what real customer service should look like 👍 good job maam and thank you for making this such an easy yet memorable experience
I had a bunch of issues at first. One of the workers had put my phone number on someone else with my name with a different last name. I kept getting calls from a bunch of different locations and the situation was getting more confusing and I was getting frustrated. Until one of the most nicest and sweetest girls called me from this location. She asked if I wanted to just come in and try to figure out with her what was going on. I went in, and she figured it out. She was so nice and kind and literally gorgeous. She understood my frustration and was totally willing to help however she needed to. She got it done and she ended up helping me out a ton. Lindsey from public storage is literally amazing. I have never come in contact with such a nice and helpful young lady. I'm super glad she was working there at the time and only want her to do my rent purchases because now I only trust her. Thank you Lindsey, and thank you public storage for having such sweet and amazing employees!
Angel provided excellent cutomer service. Very friendly and answered all my questions. My gate code was not working and she promptly assigned me a new access code. Five stars!
Robin & Angel were amazing. Angel was very helpful and nice! glad i picked this location
I had the nicest guy help me today, he showed me everything I needed to know, very helpful.
Do Not Do business here. Unless you enjoy being constantly locked inside the gate. No one answers the phone also on Jan 3rd 2022. I had just picked up my new bankcard used it at Public storage at 2ish pm at 7:47pm I got a fraud alert from my bank that my bankcard was being compromised to online shopping DivaNewLook. The individual that was at storage to take my payment for storage was Beverly who was there that day working til 6pm. My card was being used at 6:02pm. When Toni was there all was great. Today is Sept 23,2022 My storage is now empty... & Checked by staff & Acct closed. Amen I find it very interesting. That So Called owner. Never addresses the reviews that needs addressing....
This is the worst public storage I've ever been to their policies for month-to-month basis on renting is ridiculous they bill out on the 1st of each month and I left on the 2nd and they wouldn't prorate me they're trying to charge me for an entire month's rent when I was out on the second their thieves and they're ripping off the public and if I was anybody I would never go there for their business.
Had trouble getting my code figured out but Pat and Beverly helped me set up the app and get through the gate with one button! They were very friendly and even looked up my account to make sure it was up to date and auto payment was turned on!
Beverly did an outstanding job with the whole process. Definitely a pleasure working with her on getting my storage needs. From our first phone conversation where I changed my move in date to make sure she was the sole one helping me to day of greeted with a smile and beyond great customer service.
***Thanks again, lady!!***
Do NOT do business with this company or location. Arrangements and communication are terrible. There is no customer respect. I will never store items with another Public Storage facility again! Worst part is I used them while getting moved and established 4000 miles from the unit and they don’t seem to understand that people are not immediately able to get to their unit. What are storage units for? I was late on 1 payment in a years time and they started threatening with phone calls and letters to auction the unit. I made up the payment and still continued to receive threats of my items being towed. Unprofessional!
They did recent updates looks nice first time with new entrance was a lil stressful
Absolutely happy with canyon road location, property manager Beverly is awesome and on top on things and is understanding with the storage life. Recommend storing here for sure!
I called a few days ago and then stopped into the office to ask about prices on storage units, A friendly lady named Beverly helped me and answered all of my questions. I will be switching to Public Storage soon because the other place keeps jacking my rates up. Thank you for all your help! It's always nice to walk into a place and see a warm friendly face!
What a great place. I have been looking into getting a storage unit to store some of my collectables. I stopped in here just to get some prices and was delighted to get my questions answered without being pressured. Beverly, who helped me, explained the size of the units and cost for each. She was very informed.
I'm relocating to the area for a job, driving past and stopped in because i need a storage unit until my house is ready. Spoke with a delightful lady named Beverly, I told her what I needed and she told me what units were available. Beverly's cheerful personality has sold me. Thank you for all your help!!!
I had a wonderful experience getting a storage unit there the other day by a lovely lady named Kim. She did all she could to get me the size I needed and the best price!
A great and safe place to store your stuff! Great customer service in a professional environment! Kim was a great help and knowledgeable with my storage needs!