Public Storage Self-Storage Units at 22013 SE Wax Road, Maple Valley, WA

Well yes,gorge has been pretty kind,untill the payment didn't go thru lol,he wasn't very helpful anymore,there's always two sides to a person and it's best we let him truly earn it under any circumstances. Ok

George has been the best property manager that I have ever had the privilege to meet.

Today I needed a specific box for a piece of art I needed to ship too a customer of mine. I went in too the wax Rd store & George was able to help me get exactly what I needed & then some! He was so patient when I was literally taping the life out of my box so it wouldn't come undone & was so friendly. This little shop doesn't get much business but I'm grateful they're there because I needed that box or I'd be driving down to hand deliver too my customer in Cali. Yikes that would have been pricey. Thank you so so much for your help today! Seriously.

I cannot say enough good about this location. George is the absolute kindest. I had to move my entire storage unit from another storage facility due to constant break ins. From the moment I walked through the door at Public Storage, George was completely caring, kind, professional and helpful. He assigned me to a unit quickly and was thorough in his explanation of how to access the unit, the security features of the facility and how to utilize the app for easier access. The grounds are very well secured, well maintained and clean. Inside the building is very clean and secure as well. Location is great, easy to access. Thank you for being so helpful and kind. I highly recommend Public Storage.

This facility is great. George in the office was very helpful and kind also. Very much appreciated the excellent service!!!

George is the best, nicest and most helpful. Goes above and beyond for his customers.

Taking things to my friend's unit, lot was clean, building was clean. Everything was easy access and there was plenty of room to move around in.

George is AMAZING helpful!! It seems like he's always there, and so willing to help carry boxes to my car or answer questions. He's always smiling and brightens my day when I drop off payment. Jule/Windermere RE

Gorge is always curious and helpful when we come in.

The manager was very informative and helped me find my unit and answered all my questions I can't ask for better service

George was extremely helpful. It’s a very streamlined professional operation which is almost fully automated.

Very friendly management and the rental agreement was processed very quickly and smoothly. Unit appears to be very clean and secure.

The manager, George is the kindest person I’ve met in this community so far since moving here. He was helpful in getting my storage set up right away!

If I could put 0 stars I would. Highly recommend not going to this storage place. Very disappointed on the customer service at this storage place . I would pay the extra $100 to go to the brand new one in black diamond. UPDATE - Shortly after this review, I received a phone call from a gentleman whom works for this company and he was extremely apologetic for the treatment I received. Because of the generosity of this phone call, it shows that this business wants to improve and grow their facility, and to make sure they have a happy clientele.i have changed my stars to four stars because I received all my money back and it just shows that they really care about the customers satisfaction. I did not provide 5 stars due to the fact I have not personally been a customer who has expirience storing my property.

Stored my goods here while building a house. Opened up my 10 x 30 unit and RATS have destroyed EVERYTHING. I MEAN EVERYTHING. They are offering me $ 250. for an entire house - mattresses. sofas, head boards, lots of boxes full of rat urine, dining sets, its all gone....... DO NOT DO DO BUSINESS HERE. They set rat trips inside our unit without or knowledge so they know about this problem. If others are having this issue lets get a class action against the national company,

Thank you George for helping us out with everything!

Natalie was amazing and gave me the best possible customer service I could imagine! She was patient and asked all my questions honestly and clearly. The unit I rented was clean, well kept and secure! I look forward to a long relationship with this Public Storage location. Thanks to Natalie! UPDATE! George at the front office was amazing and even though I moved out of the unit was gracious, kind, and so helpful! This is the storage location you’ve been looking for!

I visited this property, was impressed by the helpfulness of their employee George. He showed me several units to help determine what size I will need when I get ready to move my household. Our family will be using this facility when we move.

After renting both a 10 X 20 and 10 X 15 for about 6 months I found Rat feces covering my boxes and furniture in both units. The people who work there are friendly (however they did not get back to me after I left them a voice message concerning this). They have a definite rodent problem and I will not rent from this location again.

Property Manager was very helpful and very friendly. Will always store my belongings at this public storage.

Excellent. George is friendly and has amazing customers skills.

Wonderful office staff! Extremely helpful!

Natalie is top notch and she did a great job fixing my online reservation that was for a different location. She is very quick, personable, and easy to work with. I later worked with George and his patience with me was exemplarily!

Clean, friendly, and secure.

They were wonderful, kind, and courteous! Would definitely recommend them and use them again!!

Staff not helpful.

George was super helpful. We've been using storage for about 6 months and we needed to change ownership from my sister to myself. He was super helpful and polite. Easiest transition ever!

Natalie at maple valley public storage is amazing I locked my keys outta my car and she got AAA TO COME ... I am so thankful .. she's a wonderful person and I thank her a million timez!!!!!!!!!!!

Easy cheesy peasy. Truly easy to deal with, especially using the website. Very clean and the units are easy to navigate even pulling a trailer.

Clean, efficient and friendly. I would recommend this location to my friends. Thank you.

I rented a unit for 2 months and had a friendly, easy, and helpful experience! The front desk gentleman always had a smile and a wave when I came through. I recommend this Public Storage location. Easy access and secure with the police department in the same parking lot.

George and Bob are so friendly and their customer service is fantastic. Other storage facilities don’t always honor their “specials” these guys help you find them. Tried the new one in Covington and it was twice the price and they wouldn’t honor internet sales, even with the sign in their office. So I went to Public Storage, I highly recommend it! Don’t bother with anywhere else.

We rented a 10x20 storage unit and the process was so simple. It took less than 15 minutes and everything was done following covid 19 guidelines. I highly recommed storing your items here because the police station shares a parking lot with the facility and they have an automated gate and security cameras. Honestly, our experience could not have gone any smoother or faster than it did and the customer service was perfect.

Clean and very secure.

The property manager was very nice and helpful. I like that there are cameras everywhere, and that there is a security gate to get into the storage facility. The price was reasonable to me as well!

George was very polite and helpful. This location is very nice and secure. Very happy with my choice and would recommend to anyone, best prices in the area.

Very helpful and friendly, made the process super easy.

Bob was super helpful and accommodating in getting my storage rental setup. Facility is nice and clean with surveillance.

George was very very helpful !! Made me very welcome !! Went though everything I would need !!

Rented a 5x10 today. Facility is clean, easy to access with floor dollys provided. The manager, George, was very friendly and helpful.

George was fantastic!! I’ve never had a storage unit, went in a little apprehensive but he made the process so easy and smooth!! Very friendly, clean and welcoming facility, would highly recommend!!

This place is a great storage facility. In a very safe part of town, right across from the police station which made me feel more comfortable. George is an awesome guy and will help you with anything. Great customer service. Loved this place.

What an easy experience. Between the online registration and Grorge's amazing customer service, I was in and out of there in 15 minutes. The facility is clean and secure. Thanks George!

George was friendly and helpful. All aspects of the rental were explained, and an explanatory tour of the unit was included. In and out in 15 minutes.

They raise rent $50 every 6 months.

Friendly and clean storage with good prices.

Awesome customer service

Fantastic experience! Great customer service, quick set up, and really nice storage units.

Overall, a very good experience. George was very helpful and made it a smooth and easy process from start to finish.

The guy in there was a very nice guy pleasure working with him

I am a returning customer. I drive a little further to get to this facility because it is always a great experience. The Manager George is outstanding, super informative, nice and helpful. I would refer anyone to him and this facility. Facility is always clean, secure and carts are so easy to get to. 5 STARS all the way around.

I've always been treated fairly and well here, and I enjoy the staff.

George & Bob do a great job! I recommend!

I had a very positive experience with this storage facility. I am renting a unit for my dog rescue, Old Dog Haven, to keep their branded merchandise and event materials and George was very helpful. He found us a unit just right next to the elevator which will be so convenient as I'll have to be going in and our quite a bit. Thank you, George!!!!

Just moved stuff into public storage today. Kyle talked to me about all my options and helped me find the perfect size storage unit. When I got there, George was very helpful and walked me to see the storage unit before moving everything in. Both employees were transparent about the costs before I signed anything and didn't pressure me to spend more than I was willing. It's nice to have the police station right across the storage facility too for added security!

I had an excellent experience with George at the Public Storage in Maple Valley. He was very pleasant, knowledgeable and made the entire experience quick and smooth.

Just moved my trailer in today and am really excited about this location. George was very kind and helpful with getting everything set up. Between the location (right by the Maple Valley police) and George's helpfulness, I feel very confident in storing my trailer here.

George was great. Awesome customer service!

Great storage at a great price! Easy access and secure!

Great facility. Nest & clean. Super knowledgeable property manager.

George was very friendly and helpful he got me in and out quick. Very pleasant experience.

George was professional and made the process quick and easy. Highly recommend.

We store here for 6 years everything is good here Bob is excellent helpful and you should store here..highly recommeded..thank you..

First impressions are great. We checked out another option in the area and we found much better prices here. Everything is very clean, I like the surveillance, and Bob was very pleasant to work with.

George was fantastic! It was quick, easy, and he took the time to show me different units to make sure I was getting the right one! Would definitely recommend!

Expensive

The process of renting a storage unit was stress-free and George was very professional and friendly. The property is clean and well-lit.

George was very friendly and knowledgeable. He couldn’t have been more helpful! The process of obtaining a storage shed was quick and painless. Thank you George!!

Friendly staff, clean facilities, plenty of space to maneuver a moving truck reasonable prices.

Very clean facility. George is always extremely helpful and friendly.

George, the manger, was extremely helpful and knowledgeable. Thanks George!

Good management good customer service. George was very helpful

Overall decent storage units

George was very helpful. It was quick and painless. The unit I ended up getting is indoor. Very clean and dry.

Excellent service

I started the reservation online and it was quick and easy to do. I was contacted by George to confirm my reservation. Once I arrived, George was incredibly friendly and took the time to show me the space, explain the policies and ensured I was getting the space I needed. The facility is secure and very clean. Very positive experience!

I moved to Maple Valley area and needed to store my stuff. Bob and George were fantastic and helpful through the whole process. I even need change sizes of my unit after paying and Bob helped me do that with no fuss. which was truly appreciated. These 2 men are great, I love that the police dept is right next door the place is surrounded with good quality camera and security system. Thanks for the outstanding help. I feel my stuff is safe there.

Very nice manager but has a rat problem, over 50% of our unit was covered in rat urine and poop. Many items are also chewed up. Really upsetting.

Very clean facility & friendly staff. George was great! Very sweet, sincere, & helpful when assisting us in upgrading to a larger storage unit!

George was very helpful he walked us through the whole system. Hes very people friendly

Bob;) at Public Storage in Maple Valley was accommodating, thorough, and kind during an extremely stressful move for me!!!!! With the recent snow we had....Bob offered to shovel in front of my newly rented storage unit (ansecind time) to ensure my access was without any issues. Extremely grateful for the help and grace. I would highly recommend this facility.

Good place to storage your random items. Never had any problems with management or tenants.

My guy George was super helpful with us and helped us pick the perfect size unit for the items we had to store!!

I needed a place to store my things while waiting for my new place to be ready and George was so kind and accommodating, I was not sure which size to get and he showed me the storage size and explained the best way to maximize the space. Very sweet guy who does a fantastic job running this maple valley storage. I’ll definitely be back in the future for my storage needs!

Tony is awesome

I am a returning customer to Public Storage. I must say at George in Maple Valley, WA Rocks! He gets 5 stars for exceptional customer service. From the time I walked in, to viewing storage unit and then finalized electronic forms... I was out of there in less than 15 minutes tops. George made my day and I'm so glad I got a storage in Maple Valley, WA. I highly recommend this business to everyone needing a storage with reasonable rates.

Best storage facility I have been in. Manager George was efficient, professional and very thorough and pleasant. Didn't take a long time for paperwork. I feel my items stored are safe and secure.

I worked with George to get a storage unit set up after relocating to the area. Due to things beyond my control I had to change my schedule to meet with George a couple different times. George was very accommodating and adjusted to make sure it worked for me. When I arrived he showed me the unit, explained everything clearly, and got me into the unit and ready to go in a quick, efficient manner.

Good experience, nice to have storage supplies on site as well.

George was fantastic in getting me set up and oriented. Facility seems fine. -1 star for Public Storage's mandatory insurance rule. The stuff I am storing has near zero market value, so paying monthly insurance remium feels like a rip off.

George was fantastic, found us a space that fit ours needs.

Excellent experience, George was very kind and professional!!

Excellent Storage Facility! I really cannot say enough about the service at this Public Storage; George, who is the on-site manager, is very friendly and accommodating. Also, the District Manager Jim is a pleasure to work with. Both George and Jim went above and beyond to make sure my unit did not go to auction after not being able to reach me for a couple months (I was out of the country and my auto-pay card was cancelled by the bank because of suspected fraud). I could not be happier with my experience here - if they have an opening and you need storage, bring your business HERE.

George has been great!! I had one unit and needed a spot for my trailer. I had to come back to George who of course helped me out and was very friendly. I highly recommend this Public Storage location.

Very kind and helpful service. Manager made sure I got exactly what I needed for a terrific price!

Fast, friendly, and efficient service. Clean and well kept environment.

Great customer service! The facility is clean & secure & the application process was very efficient. Thanks, George!

George the property manager was very pleasant and made the rental initial process quick and easy. The property is clean and well maintained.

Fast and Friendly

Great convenient location. Heat service.

Friendly, knowledgeable and efficient with getting us signed up and out the door..

This storage facility is very clean, the man who works here is extremely friendly and helpful. they have internet deals for 1$ and have inside and outside storage with climate control.

Lovely time renting a unit, George is delightful and we felt extremely safe in that location.

George is very nice and very patient helping me to get a storage. He did a great job and answered all my questions.

George was helpful and property is in a good location close to the highway + safe with the police dept next door.

George was very helpful and informative. Price was just right and great location. Happy with the service :)

Easy process to check in all terms were efficiently explained and easy to understand.

George was very helpful and extremely nice. It was simple to find the storage that would work best, and then George worked quickly to get everything finalized. Excellent customer service!

Excellent customer service and quick and easy paperwork. We were in and out in no time. Thanks George!

Fast and proffesional

George is a really nice guy. I came later in the day about 20 minutes short of closing time and he was very welcoming. He showed me the unit which looked great and gave me the run down of the security which also was very reassuring. If you got to store your stuff come see george hes a great guy.

George was extremely friendly and made me feel like I was at home. The process was quick and simple.

Excellent service 👍🏼👍🏼

Quick rental, very helpful

George, the site mgr is very helpful, knowledgeable and has exceptional customer service skills.

Excellent service, clean facility, easy access. Linda was very helpful and supportive throughout the process.

George was great. Very nice and efficient. The location itself it also very conveinient and secure.

Manager is great, he was always helpful!

I was working with Linda today and she was amazing she is articulate and succinct but assigns enough information to make moving stuff into a storage facility a pleasant experience.

BEWARE of price increases!!! Our rent increased from $226/month to $309/month in less than 3 years for a 10X20 unit. There is a 20% late fee if paid after the 5th of every month. We used this place due to our military overseas move thinking we would return to the area in a few years and use the stuff we put in storage. We never expected so much increase in the rent amount. Had we known we would have explored other options.

Clean units and helpful personnel. Linda and George are great.

Very friendly establishment with A+++ profesional services.

Great facility: clean, protected, climate controlled and very affordable! George was very detailed and gave me a tour of my unit and was a pleasure to work with while setting up my account! I really like the feel of this place over some of their other local competitors. Will definitely be recommending to others who are looking!

We just started renting and the process to figure out which unit is best for us was very easy! George was the employee who helped us and he answered any questions we had plus everything he did he did with a smile. Overall really amazing experience! I would highly recommend.

I felt like I was being welcomed into the family from the first phone call! That was really nice in this age of indifferent customer service. The facility seems clean and I'm happy that it's next door to the MV cop shop.

Facility is very clean and easily accessible. Both George and Linda were very professional, efficient, and personable to deal with.

Rented a space here. Alicia was very helpful and friendly.

Best manager. Went the extra mile. Corporate I give 2 stars, but this place treats it's customers well. Very clean also.

Clean friendly place, very safe location next to the police station. Manager very helpful.

Units a very clean. Payments are easily maid online. Police department is right next door for added security.

Great facility with amazing customer support! So pleased to be in a convenient, clean and safe location and we will always have immediate support if needed.

Great location and the staff is fantastic, live in the area and wouldn't use anyone else

Clean and convenient

Super easy to sign up for our unit. George even gave me the first month for $1! Website said half off first month, so this was a super great surprise!

Nice service and good rates

Very friendly service always willing to help

DONT USE this facility....I got behind paying after I lost my job...they cut your lock and lock you out, which I understand...what is not right is they stole some of my stuff, and some is not replaceable.

Extremely Pleaserable experience.. Can't get better customer service, just a great place..

The gentlemen helping us sign up was informative about exactly what are costs were, and we were in and out very quickly

Called for a quote and they followed through. It was amazing customer service.

Very helpful and polite.

Professional, friendly service. Left with confidence that personal belongings would be protected to the best of any storage facility.

George the manager was professional, friendly, and helpful, and made our experience a very positive one compared to other storage facilities in the area. I would go nowhere else.

Very clean, dry, and very helpful and courteous staff. Will go back again if we need extra storage.

What a great experience. George the manager was very nice and helpful. Got us through the process quickly and started to unload our stuff and back home in less than an hour. Thanks.

George was extremely helpful. He was able to answer all of my questions and was very through. He also has a great sense of humor!

Poor customer service. Rude receptionist.

Excellent service

George and justin are great!!!! Best storage place ever !!!!

Extremely helpful, great Customer service.

George is a very accommodating property manager who took the time to explain and find the perfect fit for my needs in a storage unit. Friendly service, great location and I have no doubt that if I need help moving to another unit as the need arises George will be right there to help! Thanks mate.

George is very helpful. Thank you.

Manager George is very professional and helpful, George has assisted several times and I appreciate it, will be back for further business.

Great customer service! Super prompt response after reserving a unit online! George was very helpful Making sure we had everything we needed!

I just moved from a different public storage that I was in for six months. I bought a lock from the old public storage that still has the sticker on it and this location requires a different type of lock. All these little surcharges add up to quite a bit of money coming out of pocket just to move from one location to the next.

It was great, the gentleman was very friendly we had a good conversation and laughed the whole time! It was quick easy and fast, would definitely recommend to my family & friends

I signed up online for the savings, I was called about 10-15 mins later by George. He was very helpful and wanted to make sure my storage experience was great. We discussed what I might of been looking for and told me to come by. When I met George he was very nice and helpful, he gave me suggestions on covers, and a device to keep moisture out of my unit. We looked at my unit and he gave me necessary lock and keys and code. Overall George is very helpful and will be a huge help for anyone looking to get a storage unit.

Great customer service. Very clean location.

Linda was very helpful. She walked me through potential storage units so I could see which would best fit my needs. Thank you!!!

Totally UNSAFE and unsecured storage. This place is rundown and mismanaged. The place is not maintained in any way. A prime example of this is the lack of lighting. I just moved in and went there for the first time at night. I noticed how dark it is everywhere. I took a count and of the 27 outdoor light fixtures, only 5 were working. "Is that a person lurking around my car ready to attack?... I wouldn't know since it is pitch black everywhere!" That many lights don't go out over a month or two...more like several years! Also, I have an indoor unit, with a "secure" keypad door. The problem is one of the two doors does not shut properly (which they informed me when I did my walk through) and so it is always unlocked. They have no plans to fix this either. I asked about the issues and the property manager George got really angry that I would bring up these concerns. I know I won't let my wife go there at night and I will be moving out this week.

George, the property manager, was absolutely wonderful. It's my first time getting a storage unit, he was kind, friendly, and explained everything thoroughly. He was patient with my questions and answered them to my complete satisfaction. Thank you.

Very friendly and paperwork processed quickly. Clean and well lit

Professional, friendly atmosphere.

George made my experience as easy as possible. He walked me through everything, gave me a tour of the facility and was nothing less than friendly and professional at all times. I feel confident that my belongings will be safe and secure during the time that they are stored there.

I have recently had to upgrade my 5'x15' storage area to a 10'x10' area. As noted previously, security is excellent, and the manager (George) was extremely helpful. Additionally, as he noted, the downstairs areas are not on a sealed slab. This was useful to me as I will make accommodations to put in dunnage to lift cardboard boxes off the floor and put in "absorbents" to reduce humidity in my space. George also took time to demonstrated the "lock" (the same one I had used in the upstairs area) needed to be pushed in further (rather than jiggled outward) to engage the tumblers to lock the "bar" on the door. The building still needs to upgrade it's second transportation dolly, but as I picked a good time to "execute" my transition, this was not a problem for me Overall, another excellent experience with the Maple Valley facility.

George is a really nice guy, will help you with all of your storage needs!

Some confusion about the locks at first, but we got a decent sized unit by reserving online at a great price on the first floor. Overall satisfied with the result, but very unsatisfied with the surprise fees involved with signing up. After being quoted one price up front, we were then surprised by the admin fee of $22 or so (which I can accept, but more fees cropped up). Then locks were required, but not just ANY lock, it had to be the cylinder lock provided by Public Storage for $19.99. after inspecting other units, I discovered that other people were not using the cylinder lock, they had simply found a metal insert for the doors that let you use regular locks. Very displeased that this was required, especially when the paperwork says I am liable for my own possessions AND that at the end of the paperwork it clearly states that the occupant must supply a lock that the occupant deems fit to secure their possessions. After picking up my own lock, the associate still refused to allow me to use my own and required I buy the Public Storage lock. Also annoyed that renter's insurance is required - if I'm liable for my own belongings, I should be allowed to elect whether I want my items financially covered or not. I'm sure there are other reasons for this, but still annoying.

George was friendly and knowledgeable during my initial encounter with this facility. My unit was clean and easily accessible. Though I have a few caveats that should be known, however... 1) I don't like being quoted one price on the phone only to be charged more than double that price upon execution of their contract. I was quoted on the phone the total amount required at move in was $23. When i went in to sign the paperwork to rent a unit, i was then told about the mandatory lock purchase fee and that an additional insurance fee was also mandatory. 2) I specifically asked if i could use my renter's insurance for this purpose and was told that renter's insurance does NOT cover offsite storage facilities. This was not true as my insurance does in fact cover my rental storage unit. When i returned to request this charge be refunded, they had me sign opt out paperwork and informed me that the insurance charge would be returned via a corporate check in the US mail for a prorated amount of only $2. This charge was paid by me in cash the day i signed paperwork. My refund should have also been in cash for the full amount i paid, not a prorated amount. I should have been offered the opt out paperwork initially and not forced to purchase something i already had especially when i asked about this directly. That's just bad business and a rather sketchy way to make money in my opinion. All charges should be conveyed over the phone when the inquiry to rent is made. That did not happen. Hidden charges or hidden information is not the way to earn the trust of potential customers. 3) In addition, my daughter attempted to rent her own unit with the $1 move in special and was denied a unit because we are related, though we live in separate cities and not at the same address. I was livid when i went in with her to rent her unit only to have George deny her the same deal i received because she's my daughter and has the same last name as me even though her license proves we don't live together. He basically accused us of trying to scam him, to which i took great offense. 4) The door to my unit does not stay up. It rolls down to head height unless i wedge something in to hold it up. 5) The outside light above my unit is broken (as are other lights on my row). When i asked if these will be repaired, George told me they're on "the list" of repairs needed at this facility. It's been a few weeks and they're still inoperable. This should be repaired immediately as safety is an issue without proper lighting. I have to use a flashlight to see anything if i go to my unit after dark. Isn't that something our rental fees help pay? Paying my monthly rent isn't on any list, it's just a requirement if i want to access my stuff. How long have these broken lights been on "the list"?

very good service! clean facility and helpful people!

George was wonderful and extremely helpful listing through all my items to make sure I was getting the correct sized unit and added helpful tips to keep my items clean. Excellent customer service overall. Wish all my customer services were like this. Thanks George!

I got a screaming deal on my first month to rent my storage unit! When I arrived to check in, George was beyond helpful. I have not received such great customer service in a long time. George was knowledgeable, swift and caring. The location is convenient, clean and in what appears to be a safe neighborhood. I would refer any one I know to use this Public Storage location.

George really helped make moving easier for my husband and I! He helped me find a unit that would fit our furniture, as well as, helped make sure we were still in our budget. He also had excellent communication skills leaving me with no questions or confusion. He was extremely friendly and you can tell he really cares about his customers. I highly recommend coming to this location for your storage needs!

My wife called Public Storage and was quoted $22 + $1 to move-in. I say great and send my wife to go pay and sign up. Then the manager told her that purchasing their insurance and lock were mandatory. She signed up and then told me the charges 5 minutes later and I asked her to go back and cancel the unit because they lied to us and tricked us into coming down just so they could upcharge us. When she went back 5 minutes later the manager was extremely rude and refused to issue the refund until my wife couldn't take it anymore and started crying. Then the manager all of sudden could issue the refund after he did this to my wife. However, he said we would still be turned over to collections. Keep in mind that we never took possession and my wife attempted to cancel this scam only 5 minutes after she left the storage unit. If this is the way they do business on the front end I would look out for other tricks and scams along the way. Just horrible that they have people working there that have no respect for customers.

Needed a place to park an extra car for a while, and the location and price were both selling points. Service was both professional and friendly. Paperwork was over the top, but maybe that's just the way it is at all storage facilities; hadn't used one in decades. Overall a good experience so far. We'll see how things go along the way and especially at the end.

Fast and easy service. Linda was awesome to work with.

Update: lost my code. Came in yesterday and Amy was very nice. Helpful and attentive. The teams here are great! Always been great here. Clean, polite and friendly. I recommend George or Linda to anyone who needs storage in the area

I really liked the friendly clerk. I think her name is Linda. She was very knowledgeable and explained the options.

Clean unit, fast service. George is very professional and courteous.

The staff at this facility are absolutely amazing! Kind, courteous and knowledgeable! Very clean facility as well! Will definitely recommend them to everyone!

George is great. totally worth renting here. always ready with a smile to help!

great service!

Had wonderful experience and all my questions answered. Love that Insurance is mandatory! George was the Office personnel there today and he was also very helpful and wonderful. Thanks for making this such an easy transition for me!

Quick, easy and concise. Don't like having to buy a $19 lock tho and mandatory insurance.

Great service from George - friendly, efficient and knowledgeable!

George was super helpful and friendly. Move in was a snap!

Great customer service!.....Easy!

George was very helpful and got me checked setup very quickly.

Super clean and the nicest manager I've ever met.

Several days ago I rented a locker and George was the property manager that helped me. He was so helpful and so kind and understanding. It was a pleasant experience and eased my mind and answered all my questions. I do recommend Public Storage to do business with. Thanks, George for all you help. Annette Garner

George was wonderful kind and very helpful would come back again if I stilled lived here thank you so much for your service

George is an awesome property manager great customer service!

I was pleased with the unit and the response to the reservation process. I was called promptly and was told I could come in to sign paperwork at any time despite not needing the unit for a week. When I arrived I was taken care of promptly and courteously. We looked at the unit and the manager handed me the key. I asked if I should pick the key up a week later when I actually needed the unit. She responded by saying no need. Billing is likely planned by corporate, but in my mind this is really where things fell apart. Getting a storage locker they quote per month, then tack on a lot of extra fees which I always find distasteful. Have to use our lock, that's a charge, one time admin fee (That one I can at least accept), and yes I did buy some supplies. The paperwork has no start time and only states that the bill is due at the beginning of the month for the full price. When it came time to ring me up it was way more then a prorated month would be (it seems like I was charged for a full month from the get go even though I only wanted to start on the 20th of the month. Then it says the next month is due at the beginning of January and that I have a negative $100 balance. Crappy way of doing business IMO but they were the only option in the area with a large enough unit available. Really had mixed feelings about this transaction. Friendly service.. Really wonky fee structure. We will see what they try to charge me next month.

Great Mattison great she is my fav

Talked to Bre on the phone today. She was GREAT! She was really knowledgeable, and was helpful in choosing the right options for storage for my up and coming home business. The property is beautiful and well kept. Thanks Bre for the great customer service.

Helped a friend find a storage unit here. Ariel was very helpful and gave great service. I would recommend this location to anyone needing storage.

Good customer servive. Fast too and detailed and clear information.

I recently came in to see different sizes of the units and prices accordingly. Bry took her time to show me around and was very knowledgable on what unit fit my needs. It's great to finally find a company that works with their customers well.

Great facility! The team there was super helpful and friendly! Especially Zach!! Thanks for making our experience an enjoyable one :)

We had the best experience, Lorena was the best. Very helpful and informative. I hope your employer knows what a great employee you are, and I think your a lovely person a rare find these days!!!!

Great job

Great experience with excellent customer service!

Liz was amazing. Great service!

Great location, great customer service. Heidi was very helpful.

Heidi was very courteous. And helped me with packing paper

I needed some storage, and kimi was so gracious in helping me, would recommend, this store, so very helpful

Heidi provided me with great customer service

The team here is great recommend this place to everyone. If you need storage I the area Heidi is the person to see

Very nice respectful staff. The property is very well kept and the units are very nice. I would recommend this storage to my family and friends

Liz was very helpful, friendly, and welcoming. We were quite pleased that the storage we needed was available with a discount on our first month, and at a rate that was comparable with other local storage. Thank you for your quick and friendly help!

Heidi was very informative and offered great customer service

Team is good facility is awsome

The team here is great. Have worked with both Heidi and Maddison. Both were super nice. It is always clean and my stuff has been kept extra safe with the police department right next store. Thanks Public Storage!

These guys are great! Auctions run very smooth. Type Zach.

Zachary and all of his employees were fantastic. I would recommend them to anyone

The people here are great perfect employees bend over backwards to help you recommend it to anybody

Needed to just pick up some quick supplies, rope, tape etc. and I ended up getting a unit as well ! Heidi was excellent help and I received the best customer service i've ever gotten in my life !

Heidi checked me in, very friendly and informative.

Heidi is supper she is always smiling and willing to help !!

Heidi is very helpful and has an awesome personality

Heidi was awesome. A real big help! :)

Heidi was awesome and very helpful

My mom and I needed to get a storage unit on very short notice. We went to a few other places and maple valley was far the best! The manager was very friendly and helped us to understand the different storage sizes and prices. She had great customer service. I recommend this place to anyone looking for friendly helpful service!

I stopped at the public storage in Kent and the Office sign said closed, So I came to Maple Valley and the manager was Great!!! She helped me figure out what kind of boxes to get to finish up my packing. Very friendly and great customer service.