Public Storage Self-Storage Units at 8200 Martin Way E, Lacey, WA

Liz and Sue are awesome which is the only reason I'm giving this Jawa infested scrap heap 5 stars. customer service on the phone needs to have additudes adjust via electrical high voltage discharge to there no no touch. No twenty four hour access despite the thing being accessible via an outside pad and having security cameras all around and wired up.. Apparently the security doesn't do their job because the gates have been cut for remote times and nobody has been shot and are tasered. And they make it so we put a property in other credit requests the very same month. I got the unit they jacked the rate up almost 30% now the next month.

Rats and no 24 hour access, rates randomly jacked , customer service is rude af but office girls try there best to fix these valid reasons to move the next street over. thanks Liz and sue

The units ability to have an app for entries and communication was hands down top notch.

Big rat problem!!!

There was no one in the office at this location has to go down the street to the other public storage. There were no carts trying to move in the one side had Ann exit but could not use it. Hard to turn around

Been at this storage facility for 3 years.. at first it was great went back to check on belongings and it’s a total lost for rat infestation!!! This location is HORRIBLE!!! I lost everything but still payed monthly. Staff said they would get ahold of me but I needed to go through insurance. Horrible Horrible Horrible place would never get a unit again!!! Worst ever … losing life belongs is hard then it being this way RAT INFESTATION SMDH… don’t have words but please think before renting at this location.

Sue was great, she helped us transfer to another unit when there was a problem with the first one and she made it super convenient and it took no time at all.

We came in and Sue was very warm and welcoming as soon as we came in. The place is very clean and well kept. Storage unit is close by and ground flooring so it is easily accessible. The gate opener is very cool and used by their app! We were both very pleased with the storage unit and how well kept it is and the location. Thank you very much for your business:) A+++ recommended

Sue was such a big help. I got confused and thought I lost my storage space but then she was able to get me into an even bigger space with no problems and no extra fees. Thank you again

They are wonderful expensive and work with you

Lindsey was extremely helpful. Even let me borrow her head lamp. Thank you Lindsey!

Sue was great and patient thanks again see you next time.

Sue was amazing. We had a great experience

Sue was phenomenally efficient and couldn't be more helpful

Sue was very helpful and took payments very well

Lindsay was very helpful and helped me get set up in the new unit. Highly recommend.

I had a great experience with Sue. She did a great job helping me determine what my storage needs were. She was very knowledgeable and even made sure I knew the best way to navigate the property with my truck and trailer. Thanks!

Sue was amazing

Very very nice staff! For two years there were no problems, then I moved into a smaller unit ,which got infested with rats, the management was fast to put out traps. I ended up getting out of there with rat droppings in my stuff. I can't say a bad word about the management. Rats happen , especially when a grocery store sits right behind it, I think my only suggestion is that they take preventative measures to guard against rats.

We had great service going thru Sue yesterday...Fast and very friendly .

Lindsay was wonderful to work with! She got me set up and taken care of in such a short amount of time. Kind lady deserves a raise!

Kim was AMAZING!! She made the process a breeze and got me all set up!! Will definitely recommend to family and friends!!

Sue really helped me out with everything. She went above and beyond with helping me.

Had a wonderful experience here.Alic is/was incredibly informative helpful and in general pleasant to deal with. Would highly recommend!

Miranda is a great worker does a great job. Keeps the facility clean and neat. Keep it up.

Miranda was very helpful and customer orientated. Made the experience 10x easier.

The service was Good and worker Alec was great

I'm glad that I have business with this place ..Miranda waz very helpful and friendly... you can see the smile behind the mask 😷 and thanks for the lady across the street also and their District Manager for the best service...

I am a truck driver who delivered to a storage unit for a customer of mine a couple of times now. And the staff never keep me waiting and always have a smile to share. Keep it up y'all. You're good folks to know. Good bless

Miranda was very nice and make sure to get me a great deal. There customer service is excellent!

Alec was very helpful, friendly, and made the experience quick and painless. I rent multiple units here at this Lacey location, and have never had a single issue. Highly recommend!

Miranda was was very helpful with getting me a unit she deserves a raise seriously

I am very happy with the service you provided. Also for taking care of my auto payment ordeal. Again Thank You!

Super easy to reserve the perfect size unit! Office staff is helpful, friendly and anticipates needs. Lowered rating. Had a friend come help me move out of my unit. Asked the guy in the office if it was okay to leave out the gate at the end of my row since friend was using his trailer. Guy in the office left for the night without even mentioning that he was leaving which also tells me he didn't do any walk around checks. His response the next day, "I didn't know you were still here" so, he also must not look at the cameras in his office.

Was very nice, answer all the question

Unit was clean, and hallway was well lit and clean.

Brittney was very nice and honest. I was surprised by some costs, but she made up for it. It was a quick process regardless.

Sue was great. She came over from another facility to help me and I truly appreciated that. Check in was smooth and she made me feel comfortable through the entire process

Great service ! Very professional and caring Brittney was great! and helped me find the unit that worked for me if you need a storage go see her!

James was a great help.

Brittney was awesome!

Getting a storage wasn't a hassle at all. Good customer service and great people. Brittney was very polite and helpful. Thank you guys.

Friendly staff and thorough. Sue Karissa is awesome.

We have had a storage unit for 6 months with Public storage. The entire time we never saw the same person twice. Every female representative that we had to speak with was rude to my wife and I. Many times we had to wait for 20 mins or more to get someone to even come to the property. Today, we finally moved out of the storage unit because we refuse to give our hard earned money to people who do not appreciate our business. James was in today, I wish I had dealt with him more than just today. Maybe, the company wouldn't of lost my business. I find storage units very handy because, it allows me to keep things and not clutter my house with my business items. I've had a unit for many years now. Now, I'll just put a garage in my backyard. I won't have to deal with rudeness at home. JAMES, please find a company that reflects your customer service. You shouldn't be the only nice one.

Brittney was awesome. She was very knowledgeable and very helpful.

Lena was awesome. Great service.

Brittney was amazing! Give her a raise!!

Brittney made storage so easy!

Brittany did a great job!!!!!

Brittney was great

Brittany did a very good job. By helping me with any questions I may have. Love the can do spirt she has. Definitely will let my friends know how great it is here. 😊

They really went out of their way to help me obtain the right size and convenience storage.

Brittney did an excellent job very professional I’m impressed good attitude and showed me around and explained everything well and I appreciate everything she did

James was fabulous and very helpful even though my reservation went wrong he did amazing.

Max rocks!

Max did an awesome job getting everything fixed around. Thanks

Max is the Man!!!

Thanx Max was great!

Very helpful and friendly staff

Good job Max. Thanks for the help in the storage unit. GO HAWKS!!

Max was so helpful! Made the process so easy.

I just want to say thanks to Tamara For all her help, She is a 10+ in customer service thank you very much she’s very knowledgeable on everything and goes above and beyond, Thanks Ralph 😎👍

No problems up until we used their app to close our unit. They insisted we didnt and tried to fleece us for more money. We then gave them permission to cut our lock on the unit which took them 3 weeks to get done and yet another attempt to steal more money from us. Frauds. Avoid at all costs.

Max helped me with everything and he was super kind, knowledgable, and quick. If you are in need of a storage unit you should definitely come here

Tamra was prompt to help. Made the process as efficient as possible

Thank Sue for all the help

Great customer service

Max was AWESOME! He made our experience stress free and went above and beyond to get us the BEST deal!

Sawndra was efficient and kind, and it was easy to get a space.

Thanks!!!

Great experience with Max. They have the best prices and customer service!!

Max is great five stars

Great facility and very helpful staff. Tamara was very nice and courteous.

Great place. Very helpful with any questions. Tamara was on top of everything and helped every chance she had

Max is soooooooo dam awesome ...

Needs a good cleaning and a security up grade it's on a high traffic area via Martin way. Not worth it for the price.

Thank you Max for being wonderful and having wonderful customer service...

Did a great job

Great customer service from Tamara very informative

Max is a great help and has great customer service

Friendly customer service.

Very polite staff. Mr. Max assisted me in a very responsive manner and took care of all my questions.

Great customer service!! Really went above and beyond

Max was awesome and super helpful. Looking forward to a great business relationship!!.

Max was great to work with! Made the "move-in" process super quick and easy and patient with all of our questions and indecisiveness. I would definitely recommend this public storage!! Thanks Max!!!!

Excellent staff and customer service. Assistance with any issues that came up was smooth.

Super helpful! Super happy! Completely stress free service and a hundred smiles to greet and welcome! 6 Stars!

Was an OK place to rent from but I was with them 2 years I moved out on the 5th of the month after struggling and being somewhat homeless and they still want to charge me for the whole. Makes no sense not to pro rate the 5 days

Very nice, helpful and treated me well as a customer

Max is a great guy. Very helpful and better than anyone who has been here before. Keep it up. Very polite and nice

Tamara was very helpful! I would use this facility again for my storage needs.

Sue was amazing as usual. Helped resolve my storage needs.

Karen n sue were great come see them today 😁

I just moved here from New Mexico and was able to book the storage unit online with a follow up call from David the next morning to let me know the process and to answer any questions I might have. He was incredibly friendly and made me feel comfortable in an otherwise potentially stressful situation. Upon arrival, David was accommodating and helped me with the paperwork and to navigate the facility while I unloaded my U-haul into the clean and spacious storage unit. Thanks a ton, David! You were awesome and I'm happy I chose to rent with ya'll! -Kary

Pleasant and simple transaction. Really clean and secure grounds

Very courteous and helpful.

Manager is nice but customer service reps when you call corporate have no clue what they're talking about. Two different reps told me the sale price was good for however long you rent the unit. Then we go in and the manager says it could be raised at any time and it was extremely difficult to get details out of him, such as how much notice you get, how soon the prices can change, etc. Makes the entire company look like a scam. Manager was polite and helpful (tho vague) otherwise would have been 1 star. Hopefully we don't have to move out stuff in a month. 🙄

sue and Saw has been great. they helped me find right space and size..they answer all my questions and give me idea on how I can maintain and keeps things nice. very friendly!!

I don't know about the store, but the manager Dave is pretty cool. He's super friendly and helpful.

Was having a hard time with a few thangs, but David the support management was a boss and helped me get it all taken care of...thanks David.

Sue is the best

Tamara was an excellent guide

Tamara was amazing, and super helpful! She was more than willing to stay after and wait for me, and extremely informative!

Sue great service very friendly

This place is clean and the worker is friendly

Stored with them for over a year and had a great experience from start to finish!! Would recommend them to anyone looking for a safe and clean place to store their items.

A lot of hiding fees. And gate only works sometimes. Storageland have better prices. I'm not coming back to public storage for my business...

Tamara was very informative and super helpful!

Christina is amazing, sorted out confusion in our reservation across the street, and got us squared away- in the middle of a record snowstorm, no less. * However, it appears that both locations have broken gates.

The lady in the office was friendly enough, but the location is a little run down and honestly looked inadequate. None of the units are heated yet their rates are the same as some other facilities nearby that are. They also said their rates are subject to change after the first 3 months. I didn't want a unit so I can't say anything beyond that.

Stew and Kevin were amazing and friendly would recommend using them for my future storage needs

Great deals on storage Jaunita was alot of help

Got a great price on my unit and the location is very clean.

Kaylie and Sue did an amazing job. Made the process super easy!

Great service and great price! Check this place out!!

Fast, easy rental. Great location! Juanita was delightful!

Great customer service received from Tami explained everything answered all my questions.

The ladies who rented my unit to me are great .It was confusing to have to pay full amount on the 26th plus insurance with advertised promo. FOLLOWING MONTH IS FREE .I thought it meant nov since i moved in on sept 26 and paid alot I was wrong i guess was locked out last night with a load of stuff had to dump most of it.I dont mind paying but need a larger one and dont want to pay storage in full then full price for another expensive larger one.I could not get answers from customer service i am there evening after office closes usually.

Great location and a great price! Come check these guys out!!

Juanita provided us with amazing customer service. She has a wonderful personality and was extremely helpful.

Sue and Tam were very welcoming and provided me with a quick and painless rental acquisition! I recommend this facility highly as the customer service on top of the provided service is exemplary! Thanks ladies, and great job of emploing pleasant and helpful people!

Sue was very kind and professional. She showed me a couple of storage units that were available. Provided me with the information I needed to make a decision. Great location and very clean.

Sue is super helpful and friendly.

Juanita and the other staff run a great facility. Curtious and promt.

Clean facility and friendly staff

Sue and David were fabulous great service !!!Come see them.

Juanita had exceptional customer service towards me and my family when we got our unit from this facility, because of her customer service I have recommended it to other family members who have then gone and rented units themselves.

Sue was outstanding, she got us in a storage unit right away that fit our need!

Kristina, Was awesome! Really excellent customer service. Thank you very much!

Our stay here was great for our contents. Sue was really helpful and kind. If you need a place to store your contents this is the place to do it!

Great job to Juanita and Kristina you both were very friendly, helpful, and professional. This location was extremely convenient as we lived less than a mile down the road.

Sue Did a wonderful job keeping me informed of all the details to the contract was very polite all the time very courteous sweet lady to work with.

Sue is wonderful! We have been renting a 10x20 storage for about 2 years and recently downsized to a 5x10. She walked us through two different sizes to make sure we had the right one for our needs. She made the transition fast and simple! I would definitely recommend! :-)

do u have 5x10 storage units

Oh my god! Sue and Stephanie are so way totally awesome. I love them!!!!

Sue and Stephanie were the best thank you very much

Love this place sue is really sweet

Brian was amazing and helpful. Came in at last minute and was really nice. Didn’t try to rush us out or anything.

Sue was fantastic!!!! She really took good care of me!!!!! Best customer service EVER!!!!!! #welovepublicstorage

Sue, christina it was a good experience. Nice people.

Sue is good

Erica was awesome. Good personality. Very customer orientated!

Sue was absolutely amazing and helpful!!

Good place to store your stuff but expensive.

Lena was great. Shes bomb at what she does. She helped me with great service and makes good joke !

The staff is super nice!

Great service from ashley and very courteous helping with everything

Advertised 1st month price discount did not apply to the unit we wanted to rent. Lots of add-on charges and further recommendations for additional costs. Gate did not work properly. Paid for two months, in advance, and cancelled the 2nd month (May) on the 29th of April. When the refund to my card was only $11, I called and was told any further refund would have to be approved by the district manager. Received a message letting me know the refund had been approved...today is the 9th, still no refund.

Ashley is awesome,a great help when in a bind.

Ashley was very nice and informative!

Ashley was very helpful. I will be sure to be a repeat customer!

Ashely was super helpful in getting us a storage unit when we needed it most.

Ashley, thank you for your excellent service. Great place, very good rates. Ashley will take care of you.

Bad news stay clear

Ashley, was very helpful.

You guys awesome!!!! Ashley is great!!!

They were very helpful with info on there storage units and answered all of our questions. Ashley and Sue were very nice and made our experience a good one.

Service was great by ashley she helped us very well took care of all my questions and was patient I appreciated the help

I had a very good experience with brittnay

I'm just fed up with this storage facility. I've been at this facility since 2009. I used it because I needed a place for all my military equipment. The following year I had my unit broken into. The insurance initially denied my claim for stolen items. It was largely inconvenient to claim for stolen property that was military issued with their set insurance company. In 2016, I've had to call the police on units that were being broken into. The security system is severely inefficient given my personal experiences (God knows how many other break-ins occurred). Customers should feel that their units are secure. I do not feel that way about my storage unit. The last test of my faith with this facility and its management failed when the electronic gate was out for order for at least a week (Jan 21-29). The sign read that the gate would be open at 9:30am but it did not say when it would be closed. So if you're traveling from far away just hope and pray that the gate is still open when you arrive. Also, their established office hours online and at the facility is more of a guideline and not necessarily a rule. At least, that's what it seems to be (see pictures). For all these reasons, I am moving my property out of this storage facility. I've attached pictures to show the temporary sign and current time with the date to prove that my claims are truthful. One picture shows (3) vehicles (current clients) waiting to get into their storage units but cannot due to the gate being out of order, as well as the less than accurate sign of when it's supposed to be open. I would not recommend this facility to my friends or family members. I hope this review helps current and future clients.

Sue has been awesome, she has great customer service and explained everything very well she is a great asset to your company thank you so much sue

Short sweet and nice experience, Sue was very helpful and delightful to talk with.

Kristina Did a great job!!!! Super friendly and upbeat :) Will be returning!

I'm at public storage and Samantha has helped me find a storage that I can rely on she is very helpful is a good worker very nice person and down to earth she gets all the stars in my book!

Ive been a loyal long tem customer with the lacey branches for 15+ year and love my experiences with the staff and facilities. As ive been moving things out staff has been very helpful and paricularly kristina has made a wonderful contriibution to my needs today. I am very grateful for the help and would allways come back for storage needs again. And would continue to recommend the lacey branches to friends and family.

Courteous, attentive and detailed. I am feeling quite fortunate to have found a storage locker that is in the area I wanted, within my budget constraints, and attended by absolutely wonderful people. A thousand thanks to Brittany the property manager for making this little part of the current life transition I'm going through a complete breeze. She was able to ensure my storage needs were adequately met, that I fully understood all the small details of renting from PS, and hit her obviously mandated company sales pitches all while exuding a genuine warmth and personable character that completely set me at ease. As someone who can be as socially awkward as myself, I can honestly say it is very rare indeed for me to be made to feel comfortable so quickly while dealing with processes that I am unfamiliar with. I hope PS fully appreciates the quality employee they have in Brittany, and I would recommend this particular location to anyone for their storage needs without hesitation. Again, thank you so very much, and have a wonderful Thanksgiving!

When I needed a storage space Brittany was there to help! She made sure that I was satisfied with the unit size I picked. I have been very pleased with the service and the pricing is decent for the area and I find the ability to pay online a big plus. Thank you Brittany for being a kind and helpful person!

Brittany was very helpful thank you!!

She was great very friendly and efficient thanks brittany

Five star service every time. Afforable. Easy access. And very nice people working here especially Brittany the property manager she always does above and beyond to help thank you! I will spread the word!

To me Brittany always been awesome

I love it here , Brittany is the best she's very helpful and sweet..I would totally use her agian...

Britney is such a blessing.. she's so totally helped me out thank you

Brittany is so awesome!!! She is always so helpful and accommodating!

Brittany rocks! Knows her stuff!!! Thank you Pubic Storage for hiring her!

I came into the lacey facility not too long ago and wanted to show my appreciation to one very helpful young lady. I was looking for something small and didn't know what size would be a right fit. The young lady named valencia (I hope I spelled that right) was very helpful by showing me different units and gave me a visual of where things would stack up. We came across a perfect fit and was even on the cheaper side of my budget. So, kudos to you sweetheart.

Sue was very friendly and helpful

Sue was so very friendly and helpful.

Cannot begin to tell you how wonderfully helpful Brittany was. She made everything seem so simple. She went above and beyond what she needed to do to help us.

Our corporation is indebted to Brittany for her speedy assistance in our hour of need. We Thank God for Brittany at Public Storage in Hawkd Prairie.

Brittany is most helpful! Thanx agaln Brittany your the best!

Brittany has given me the best service out of all 50 states I've been to she deserves more then just a review. Shes always checking to make sure we don't have any questions and when it was hot we where moving and overheated and she even gave us a bottle if water! Shes personable, friendly, and keeps up on the property. This girl is the reason we stay here. I would recommend you to store here if its needed brit will greet you with a warm smile and help you with all your needs. This storage faciloty is always locked and secured, and always clean. Even down to the office and bathroom spotless. I dont know how she runs this place and does so much all the time and remains so positive. Public storage is great and brittany takes it to the next level. Amazing people storage and pricing , i dont know if i could ask for much more. My experience has been better then expected, i could go on for days and find a hundred great things to write about this place so ill leave it at shes an angel and she always watches over us customers and the property. She deserves a rase and all of your employees should be loke here, maybe they can learn a thing or two! Thanks a million times over for all your help

Brittany was very helpful! Great service!

Brit was great and stayed open late to help us out

Brittany was helpful and informative.

Brittany helped me get everything I needed and was super super friendly, excellent service everytime I need something!!!!

My brother and I got 2 units here and the units are very clean. As we were here I seen that the staff walk the grounds for anything suspicious. This is a good secure location. Customer service was great, Brittany was able to answer a lot of questions we had about how things work there and the rules of the property.

Brittany, Lena, and Liz are great!!!! Thanks ladies.

Brittany's so helpful!

Brittany has been amazing and extremely professional and super friendly,I chose to go with public storage especially after meeting her. GREAT JOB BRITTANY

Brittany was awesome! She was very helpful and very polite. She made renting a storage unit very simple for me. I would recommend this place just because of her!

Brittain is great she has quick and effective service thank you

Alisha, was very customer oriented thank you

Brittany was a kind energetic helpful person and I appreciate the service

Brittany came to my unit to remind me of some things an although she was giving me reminder of rules of the property she was very professional. She answered all my questions with no hesistatement and she even gave me broom an dustpan to use l These ladies are all very nice and always give me great customer service epecially appreciation of this girl today Brittany she has awareness of property and is a diligent worker for example when I was walking thro te gate she mentioned to me I always have to enter my password I'm surprised she even noticed most people don't pay attention I feel looked after and my stuff to it makes me feel secure and comfortable I just have to say this place is the best I wouldn't go anywhere else I always try not to linger around but it's hard with such great people

Brittany was so terrific she was so helpful and smiling it was a great end to my day to see such a cheerful young lady. I will come here anytime I need storage! Loved the customer service! Great place and excellent service😀❤️

Liz helped me with all my needs and was so awesome setting up my account.

I'm so relieved about Brittany Simpson providing me with certainty of my property being in good hands with PublicStorage. Being certain is worth it all!!!

Lena Hare🐇 is the bomb!! 💣

Sue was great.

Paulette came to the rescue and helped me clear my storage unit. Very helpful and friendly!

Liz was awsome! Great experience

Liz was an amazing help polite and friendly Great location

Liz was great through the process of getting my storage unit and very nice.

Liz was extremely helpful and made the process easy and understandable!

Sue was the best help I've experience with any storage company I've used.

Very friendly service the customer service rep Liz very nice and sweet would definitely recommend this place for people who looking for storage

Very good service.Liz answered all of my questions.

Liz helped me out with my storage needs. Great service

Liz was very helpful and great customer service. I am a repeat customer for this location. I highly recommend this Public Storage location

Liz was a very great help

Sue was amazing, answered every question I had first time renter

So easy and fast! Liz was fantastic and so helpful. It made the process so easy. 😀

Liz was very helpful and walked me through the process timely. I would recommend this storage facility to anyone in the area

Awesome service from Liz today easy as walking through the park.

Liz is awesome! So helpful and very kind!!!

Great job easy to work with

Scott did an awesome job, very friendly and energetic!

Scott is awesome helped me and a mother of two. He went the extra mile.

great customer service provided by Lena, sue and Liz thanks alot for your Help and patience. .

Liz and sue were very helpful in getting me started on my storage needs. will be coming back if ever needed in the future.

The storage units are great and well kept and liz is very amazing with the customer service

Liz was very helpful.

Scott help get a unit

Scott was very helpful and pleasant to work with. He made our experience a good one.

Great place to go, excellent service and fast Liz was very friendly and accurate with what I wanted

Lori worked with me to find a storage solution that met my needs. She was helpful and professional. Thanks again Lori!

Liz was great she explained everything we needed to know and how much to pay. Exellent service!!

Lena is great!!!

Dirty, dishonest, questionable security, huge fire hazard! Would give zero stars if possible. Saw rat traps & poison everywhere, then noticed the feces. We wanted a 5x5 unit, she tried to rent us a 3x5 and got really upset when we mentioned it looked small... (we measured!) We had a combo lock with us, but she insisted that we use a house lock since "combo locks are easy to pick"...whatever, she just wanted us to use a lock that she had a key to! There are no fire sprinklers anywhere in the facility, just lots of dry plywood. Didn't notice any stand pipes either. Nope! TL,DR: Don't store anything you care about here! Very sketchy indeed!

Thanks to Liz and Sue for hooking us up for a storage unit for our mom.

Quick and easy. Liz and Sue were great.

Sue Very friendly and helpful

Lori was very helpful! Great experience!

I was able to reserve a space online and met with Liz, she was very helpful and the entire experience was fast and easy.

Sue and Lori where very helpful in getting me all setup.

Great service! Dianne was very helpful!

Very nice people, clean facility. Lindsay was really helpful.

Diane was extremely helpful with our storage needs. Thanks.

Easy to get a unit. Diane is especially helpful. She gives reminder calls for people who miss the deadline but are still in that window before a fee hits. Units are clean and accesible. I've been using them for almost 3 years. Can't go wrong.

Dianne was such a great help to me today! Got me a unit quick and efficiently.

Very friendly and helpful! Dianne was great!

amanda and lorraine

Diane was very professional and very informational. And she needs a raise.

Good experience

Excellent costumer service by Dianne. Best storage experience I've had

I was in and out with the right size unit for my needs with in an hour! it was great! Diane was great and extremely helpful. there are truck gates so you can get a large moving truck in and out again and in the store it self they have most anything you might need to store your stuff.

Very helping and informative

Awesome very helpful never had a problem

Very helpful staff

Went online to reserve a storage unit better than expected and super friend ly staff. Very satisfied

All my needs were met

Diane,did,a,refund very well.

We. had a fantastic time with Diane who helped us in every area. Found a storage unit right away!!!

Thank you Sue! This wss a smooth transaction from the day we reserved the spot through completion of our agreement and payment.

Liz , good information, knows her job, made it real easy with no Hassel

Liz is great!

sue

sue was great. very accommodating.

Liz was great. Thanks for making it easy.

It was great. Juanita was awesome helping us get a storage

Very friendly

Great service.

Placed a hold online for my unit and when we got there it was BETTER than I had anticipated. The unit is large enough to hold my entire two bedroom house and for $99 a month, its a bargain! Dianne was extremely helpful and got me all settled in. Perfect location, great units, and fabulous customer service! I would recommend anyone here!

Very helpful and nice

Easy and quick experience, was happy to choose this location. Diane was helpful and informative throughout

Bomb service from cassidy!

Made reservation online, no problems, good customer service. Ms. Dianne is a very friendly and helpful person. The storage place was clean and I'd encourage others to use this facility.

I opened my account with them a couple days ago and specifically worked with Dianne. She was very helpful, she knew all the answers to my questions and definitely made me feel comfortable storing my husband and I's belongings in this facility! Very good customer service!

This is our first time leaving our furniture in a storage and I had the best customer service Juanita was kind and very happy person . She made sure i was well taken cared of .

I made my reservation online which was quick and easy to complete. With in an hour of completing the reservation i got a phone call about my reservation asking me when i would like to go in and see the storage, and pay. When I arrived at the site Liz was there and greated me. Liz did a great job, she was friendly, showed me my storage room checked my lock to see that it worked well and locked. then we walked back to the office and compleated the paperwork and payment which went by quickly. I recomend this spot if you are looking for a storage facility..

Deceptive is how I can describe my experience. We wanted to rent a 10x15. We had a trailer that is 14' long that we wanted to put inside. The rate was high to start with at 240 a month. We got to the unit and backed in the trailer full of our stuff only to find out it wouldn't fit. I pulled out a tape measure and found that the unit was only 13'9". I asked the lady why and she said their listing are approximations. I would approximate a 15' unit at 14'9" to 15'2" or so but not over a foot short. She said they had a 20' unit for 300 a month. She showed it to us and it was actually 19' and asked for it to be priced as the 15' unit since it wasn't true to ad. She said she would not. We left to look for another place to rent.

I just recently got a space here at the facility on Martin Way and was very happy to be helped by Dianne. She was very friendly and made my visit and move in very easy and efficient. I will go on for the remainder of the summer knowing that my belongings are in safe hands.

Diane is a fantastic Manager, and I've had nothing but excellent service from this location.

Diane was fabulous! First I went to the wrong place. But when I finally made it to Diane's store, she had me in and out fast!!! She was very informative and friendly!

Liz was great and very helpful by making to easy to work with. Will recommend to friends.

Went on the lot just to get some information and the staff was very friendly and professional. would definatly go back and refer them to friends and family

Super helpful and friendly staff. Diane and Carolina are on top of it and stayed late for me because I couldn't make it in there before they closed. Wouldn't store my stuff anywhere else!

Diane the manager is excellent in not only customer care and service, but she has gone above and beyond to always help me out in getting cost saving supplies, always helpful and talks so nice. I would recommend this storage unit to anyone, and the other ppl that work with Diane are great too, to me it shows a great working environment.. Janice Davis

Lovely. Very welcoming and full of personality. Knowledgeable and just a joy to have a conversation with. Go check them out!

Great service!

Just rented a unit an Juanita was very helpful and professional

Public Storage was very convient for me and the manager Diane was very friendly and answered all my questions promptly. If I was to rent a storage unit I would rent with Public Storage again!

Fast easy service. Definently recommend coming down to see Liz and Dianne

Staff was great. Thank you Diane and Liz

Both Juanita & Liz were extremely helpful and courteous in working with me to get the storage space I required. They were professional and knowledgeable and went the "extra mile" to accommodate my needs. Very friendly and polite. The unit is clean and well maintained. I'd encourage others to use this facility.

I own a local Household Goods Moving company (All Ready Moving) near this Public Storage in Lacey, WA. And I must say that every time we move a client in or out of this Public Storage the staff is very friendly and overly accommodating in assisting my staff to preform our job as quickly and easily as we can. This truly makes the clients very happy for both my company & that of Public Storage. I really want to hand it to Diane and the rest of her great staff for making making our jobs easier and our clients happier!

Liz at Public Storage made renting stress free. I always receive great customer service in addition to knowing my personal belongings are safe and secure! Thank you all!!!

Public Storage had everything we were looking for in a storage unit. We chose a 5X10 unit with 24 hour availability. Juanita was pleasant and helpful when we went in to get the paperwork taken care of, which by the way was really fast. If you sign up online, she'll have everything ready for you. All you have to do is pay and sign a few papers before you get the keys.

Fsst and simple

Public Storage is a fantastic little den of storage units and safety. In need of a place to stow my stuff, I turned to the orange doors of Public Storage. The staff was very friendly and made the process simple and easy to sign up. My unit was a simple concrete hovel with walls; quaint and dim, it held boxes like nobodies business. Leaving was as easy as telling the front desk clerk that it was time to move on. I signed a slip, we shared a moment, I shed a single tear, and we parted ways. Thank you Public Storage! Your orange doors lit my storage path, your poor parking lot taught me about spacial engineering, and your rickety fence made me feel slightly better about keeping my boxes here instead of in a wide open space. I highly recommend them for all your storage needs.

This is my first time renting here but I would definitely recommend anyone to use this storage. Dianne was very helpful and kind when I went in looking for a storage unit that was right for me. It also didn't take very long to sign all the paper work, which was nice. Overall, the customer service here is great.

Very helpful, kind and considerate. I needed to get into my storage unit a few days early and Dianne was able to help me out. I have used this storage facility before and have always been pleased.

Diane, the manager, was absolutely wonderful when I stopped by to look at the storage room I was interested in. When I came back the next day to sign the paperwork, Juanita, who also works there, was very nice, friendly, and lots of fun to chat with, was spot on with getting all the necessary papers together for me to sign. All in all, I had an excellent experience there and am very happy that I chose this Public Storage facility. I would definitely recommend storing at this facility. Diane and Juanita are both very knowledgeable about the do's and don'ts, and they take you into consideration. You're not just a customer with them.