Public Storage Self-Storage Units at 10528 SE 256th Street, Kent, WA

This place does NOT deserve a star! 🚫⭐️ At this Public Storage location I do ask, Please Do Not Store Your Personal Stuff Here, Your Stuff Will Be Stolen!!! The reson is that when you get a unit, it will get broken into and your things will be STOLEN!!! I had my unit broken into twice! My LG TV, queen size bed with box spring and frame, love seat couch, my safe, two samurai swords, Akuma fishing pole for river fishing, my U.S. Army duffel bag that I had my clothes in, my best pool cue for Billiards are among the things that are stolen. Plus, the thieves ripped open my boxes of my stuff and ransacked through them. Broke a few picture frames and damaged some collective pictures! The security system there is non-existent. The only security is a gate that you need a entery code to get in and out. No security cameras and or CCTV inside the building of the storage units. Just the outside lot area. The staff are not helpful at all when it comes to matters like this. Their, "sucks to be you", attitude is insulting! They just don't care! File a police report, but that won't get my stuff back. File an insurance claim, that will take months to a year or so and still won't get the value of my stuff that was stolen. And plus, the mental violation of a stranger that touched and took your personal property is going to be with me through out my life! The best thing I did was move what ever I had left to a better storage company and location and except my losses and move on. The amount of money I spent on that unit's rent to have it broken into twice and have over half my stuff stolen and damaged makes me sick! Publis Storage is a monopoly that only cares about the rent money, not the customers!

Great customer service! Audra is the best!

THIS IS A NICE STORAGE....THE WORKER THAT HELPED ME SHE'S VERY NICE AND HELPFUL.THANKS TO HER.

I visited several facilities before renting a unit in this location. The facility is maintained in a great condition, both exterior and interior. Everything looks very clean. And a big thanks to Audra. She is friendly and professional. And quick in responding any questions. Excellent customer service.

Appreciate your service and we are very happy with the storage unit and customer service. Thank you Audra.

Easy rental process

Best customer service

Friendly and responsive staff, clean and safe storage.

Audra at the front desk was great, I ended up needing a second storage unit and she quickly got me into another unit on the same day. She was friendly and very helpful. I wouldn't hesitate to store my stuff here again in the future!

Big white lady who was working was extremely rude. I was just trying to ask if I can transfer public Storage locations. I didn't get an answer but no need, I won't use this location or any other storage location like this. Can find more reasonably priced and better customer service elsewhere.

Worst storage place and horrible customer service. Hidden fees. And rude workers on both my move-in day and move-out day.

Audra doing it quick and perfectly,kudos Audra

Thank you so much for your help today Audra

A big thanks to Audra for the help of getting an idea of just what I was looking for in the future for moving! Amazing customer service and a great conversation! I will certainly be back!

Audra is awesome! Good customer service

I hurt my back but I needed to change my storage I went in to see if there was any movers or someone that could help move my stuff to my new storage. There wasn't any movers but the young lady working was able to find a storage right next to the one I had so it made the move very easy and this old man didn't need to hire a moving company. My back and wallet thanks you Andra.

The manager is the greatest! Coming in to pay my bill she is very friendly and I’m always confident in her service. Still the same 8/31/23

Really nice service very kind and patient. Very funny also. This manager explained everything and was very patient. Thank you Raya!

Raya, is always so pleasant and helpful. An excellent manager. I have had a unit here for years and can't say enough good things about Raya. Thank you!!

Raya was very helpful today! i would recommend this public storage to anyone

Raya is the best. Great customer service and always friendly to new customers and existing.

Linda was very attentive to my needs and got me moved in quickly!

Norma helped me throughout the process of the rental and she is very patient. Appreciated her for her hardwork. Thank you Norma.

Good clean well maintained property with very good customer service.

Raya was extremely helpful. She made the process of getting a unit extreme easy.

Raya is excellent and the property stays very clean when she’s here. She has the right skills and knowledge to manage this place. Thank you!

Went here in the office and Norma helped me to get a better storage that can fit all my items. Thanks a lot for your support and service.

Raya was so helpful and did whatever she could to make sure my experience was a good one. I had a few problems with other public storages and she was able to help me from her desk, didn’t matter how long the wait took! She went out her way to help and I appreciate it.. every boss needs a worker like her she makes the customers feel welcomed always.

Raya very polite, and professional.

I came in to this location not knowing the office doesn't open until 9:30. The manager was very nice and I felt bad for waking her up. She was very helpful and gave me all the information I needed. I wasn't going to use public storage but I definitely got a change of heart now.

Okay Miss reya remind me of old school hospitality She was very respectful and Courteous and help me and my wife. Lower our rate for Our storage unit.

I had a very good experience with this company. I didnt like the increases, so sadly i have to leave. But Raya was awesome!

The manager is the best. #1😂😂⁶😂

On this day i finally came across a Customer Service rep that not only was helpful but understood the service very well. Since Covid most service jobs have tanked but today Raya the rep helped change my point of view.

Still the best storage to rent. Still clean, still under great leadership by manager Raya. Thank you still 👍

I personally had a very pleasant experience with excellent service. This place is highly recommendable, you can easily do the whole process online, but if you decide to go to the office there you will find someone to answer all your questions.

Audra was amazing helping with rental.

Audra was great! She even laughed at my jokes!

I stopped in to make a payment for my friend and I had no idea what I was doing, but Audra helped me through the process. Super friendly and made the experience stress free. Thank you again!

Thoroughly impressed with the rate, the unit, and especially the help from a kind and fun lady named Diana (I think!). She made the process simple and easy. Thanks again.

BEST Public Storage in the entire Seattle-Tacoma Metro Area!!! Excellent, friendly, fast & efficient customer service - Raya is a ROCKSTAR! I've been a customer since 2019 & if/when an issue arises, Raya resolves the problem in less than 24 hours (typically same-day). Conveniently located, great security with clean bathroom that always has TP. :) If you need a storage unit, I HIGHLY recommend this location.

Has a simple process to sign up for a storage unit. Very safe and secure. Easy-to-use!

Just moved into my 1st storage unit ever via eRental - $1 first month + 30% additional savings on monthly rental thereafter. Great promo, good location & security + excellent customer service from the property manager ~ Raya.

Raya was very helpful to me by helping me to make a payment and making some changes to my account. She also found a way to save me some money.

Raya is professional and efficient because she does twice as more work as other employees. Additionally, she knows what customers' Needs and handle effectively & efficiently. All we have busy life, so this efficiency helps us. I moved to 10/1/22; however, due to unprofessional service from another employee, it was inconvenient & tried to move another storage. However, Raya's professional & great customer service, felt trust and safety ...... even though the Kent Area. Thank you for all you do!!!

Lorri was great helping me to swit the unit. Great place for storage at 256th St Kent WA

Raya is so great! She is kind and welcoming. Completely thorough with check ins and reminders. She remembers who her customers are. She goes above and beyond what is asked of her to ensure the safety of the customers and their storage belongings. Kent is a better place because of her. Thank you!

Very friendly service!

I never have been treated so nice on any other storage location, the manager is amazing person👍

Rays was the BEST! Sorry I have to go from unit 0727 but I promise to be back here at this location one day again.

Raya OMG! She is so fantastic a GREAT helper. I came to her property to rent a 12x35 size unit and she didn’t have any. She immediately found one on the computer at another location, which I rented. I drove there and no one was in the office. Thank GOD! Raya gave me her business card and she answered right away! She walked me through everything and I still didn’t understand so she had me come back to assist me in person. I was so pleased I rented 2 units this same day. I’m really happy with your customer service and how sweet of a person you are Raya. Thank you!!!

Raya was so helpful with my problem of saving my auction. Fully satisfied with her and her great customer service.

Good customer service was the first thing I noticed lol good job you guys, you really made me feel welcome!

The move in was good with Jenna. She made a mistake with giving me the incorrect information for the first unit I seen. I’m glad I came in today and met Raya. She fixed my issue and gave me the right information. Thank you!

Jenna was very helpful with my reservation

Raya has been very helpful for 2yrs now. She's always very efficient and lovely with a happy, welcoming smile everytime. I will reccomend to everyone.

Raya is the greatest person in the world. Her customer service skills are wonderful. She is the BEST!

Raya is totally awesome!

Was nervous renting a unit for the first time but Linda was an amazing help. Very knowledge and kind.

Have had a wonderful experience with public storage for many years, service is extremely professional under the management under "Raya".

Everything was nice with my move in with Linda and Raya is a awesome manager. 👌