Public Storage Self-Storage Units at 10528 SE 256th Street, Kent, WA

The manager is the greatest! Coming in to pay my bill she is very friendly and I’m always confident in her service. Still the same 8/31/23

Really nice service very kind and patient. Very funny also. This manager explained everything and was very patient. Thank you Raya!

Raya, is always so pleasant and helpful. An excellent manager. I have had a unit here for years and can't say enough good things about Raya. Thank you!!

Raya was very helpful today! i would recommend this public storage to anyone

Raya is the best. Great customer service and always friendly to new customers and existing.

Linda was very attentive to my needs and got me moved in quickly!

Norma helped me throughout the process of the rental and she is very patient. Appreciated her for her hardwork. Thank you Norma.

Good clean well maintained property with very good customer service.

Raya was extremely helpful. She made the process of getting a unit extreme easy.

Raya is excellent and the property stays very clean when she’s here. She has the right skills and knowledge to manage this place. Thank you!

Went here in the office and Norma helped me to get a better storage that can fit all my items. Thanks a lot for your support and service.

Raya was so helpful and did whatever she could to make sure my experience was a good one. I had a few problems with other public storages and she was able to help me from her desk, didn’t matter how long the wait took! She went out her way to help and I appreciate it.. every boss needs a worker like her she makes the customers feel welcomed always.

Raya very polite, and professional.

I came in to this location not knowing the office doesn't open until 9:30. The manager was very nice and I felt bad for waking her up. She was very helpful and gave me all the information I needed. I wasn't going to use public storage but I definitely got a change of heart now.

Okay Miss reya remind me of old school hospitality She was very respectful and Courteous and help me and my wife. Lower our rate for Our storage unit.

I had a very good experience with this company. I didnt like the increases, so sadly i have to leave. But Raya was awesome!

The manager is the best. #1😂😂⁶😂

On this day i finally came across a Customer Service rep that not only was helpful but understood the service very well. Since Covid most service jobs have tanked but today Raya the rep helped change my point of view.

Still the best storage to rent. Still clean, still under great leadership by manager Raya. Thank you still 👍

Audra was amazing helping with rental.

I personally had a very pleasant experience with excellent service. This place is highly recommendable, you can easily do the whole process online, but if you decide to go to the office there you will find someone to answer all your questions.

Audra was great! She even laughed at my jokes!

I stopped in to make a payment for my friend and I had no idea what I was doing, but Audra helped me through the process. Super friendly and made the experience stress free. Thank you again!

Thoroughly impressed with the rate, the unit, and especially the help from a kind and fun lady named Diana (I think!). She made the process simple and easy. Thanks again.

BEST Public Storage in the entire Seattle-Tacoma Metro Area!!! Excellent, friendly, fast & efficient customer service - Raya is a ROCKSTAR! I've been a customer since 2019 & if/when an issue arises, Raya resolves the problem in less than 24 hours (typically same-day). Conveniently located, great security with clean bathroom that always has TP. :) If you need a storage unit, I HIGHLY recommend this location.

Has a simple process to sign up for a storage unit. Very safe and secure. Easy-to-use!

Just moved into my 1st storage unit ever via eRental - $1 first month + 30% additional savings on monthly rental thereafter. Great promo, good location & security + excellent customer service from the property manager ~ Raya.

Raya was very helpful to me by helping me to make a payment and making some changes to my account. She also found a way to save me some money.

Raya is professional and efficient because she does twice as more work as other employees. Additionally, she knows what customers' Needs and handle effectively & efficiently. All we have busy life, so this efficiency helps us. I moved to 10/1/22; however, due to unprofessional service from another employee, it was inconvenient & tried to move another storage. However, Raya's professional & great customer service, felt trust and safety ...... even though the Kent Area. Thank you for all you do!!!

Lorri was great helping me to swit the unit. Great place for storage at 256th St Kent WA

Raya is so great! She is kind and welcoming. Completely thorough with check ins and reminders. She remembers who her customers are. She goes above and beyond what is asked of her to ensure the safety of the customers and their storage belongings. Kent is a better place because of her. Thank you!

Very friendly service!

I never have been treated so nice on any other storage location, the manager is amazing person👍

Rays was the BEST! Sorry I have to go from unit 0727 but I promise to be back here at this location one day again.

Raya OMG! She is so fantastic a GREAT helper. I came to her property to rent a 12x35 size unit and she didn’t have any. She immediately found one on the computer at another location, which I rented. I drove there and no one was in the office. Thank GOD! Raya gave me her business card and she answered right away! She walked me through everything and I still didn’t understand so she had me come back to assist me in person. I was so pleased I rented 2 units this same day. I’m really happy with your customer service and how sweet of a person you are Raya. Thank you!!!

Raya was so helpful with my problem of saving my auction. Fully satisfied with her and her great customer service.

Good customer service was the first thing I noticed lol good job you guys, you really made me feel welcome!

The move in was good with Jenna. She made a mistake with giving me the incorrect information for the first unit I seen. I’m glad I came in today and met Raya. She fixed my issue and gave me the right information. Thank you!

Jenna was very helpful with my reservation

Raya is the greatest person in the world. Her customer service skills are wonderful. She is the BEST!

Raya has been very helpful for 2yrs now. She's always very efficient and lovely with a happy, welcoming smile everytime. I will reccomend to everyone.

Raya is totally awesome!

Was nervous renting a unit for the first time but Linda was an amazing help. Very knowledge and kind.

Have had a wonderful experience with public storage for many years, service is extremely professional under the management under "Raya".

Everything was nice with my move in with Linda and Raya is a awesome manager. 👌

Raya is wonderful to work with and she has a commitment to customer satisfaction. Public Storage is very lucky and fortunate to have her as their employee. Raya, keep up the great work!!! You rock!!! Bob

Raya is a wonderful manager for Public Storage. I am renting a space where she is the manager. She is very helpful and she answered all my question and was Super friendly and very efficient at her job.

Rented a space today 0736 Great help from manager Raya

The best place to keep your stuff. Safe, clean and a nice staff!

After the runaround of misinformation from people that didn’t work directly at the location I was looking to rent, I got a call from Raya who manages this location and she let me know that she had been there all day (as I wanted to visit the site to make sure I got the right size). She said I could come view the units and she took me around the lot and told me all the ins and outs of renting a unit at her location. She was such a sweetheart and she also answered all questions I might have needed and even told me about the hiring opportunities! So I’m definitely going to be renting from her location as long as she’s there lol. She’s definitely dope!

Raya was very helpful even though I didn’t end up renting at her location. She went the extra mile to ensure I found the space I needed at another location. She is awesome!!!

I wish i could give more than 5 stars. Customer service with Raya was great and she is very good.

My sister in law was so helpful with renting this space. This property is so maintained and so clean. Keep up the good work Raya. Very proud of you!

Great service Raya

Raya has been very helpful and knowledgable She has a bright sparkly personality. Very pleasant I appreciate her energy and motivation to be helpful you are lucky to have her onboard. Thankyou

Where do I begin. From the moment my wife and I came to this location in search of not just a storage unit, but a place where you could gain some understanding about the property as a well as management, Raya has been incredible. She has also been studious with respect toward checking to see if anything is needed practically each time we go through the gate. Definitely will be recommending this location, and Public Storage, as a result of this location. (RAYA FOR THE HOMERUN)

Raya delivered excellent customer service. She made sure we understood everything and was very patient with our many questions.

We recently rented a unit at this facility. (256th) We walked in a rainy dreary day & we were greeted by Raya! She stated that she had nothing available for a few days. We asked if we could leave our name & number in case something became available sooner. As we were about to leave Raya asked us if we could wait a few minutes while she went & checked out a unit that would be available in days. We said sure....knowing we needed a big unit ASAP. Raya dashed out of the office & came back within a few minutes. She asked if she could make a phone call regarding the unit. Again, we said yes! Raya went the EXTRA mile for us that day. Instead of walking away empty handed, we were able to rent a unit that day. Not only did Raya expedite a unit for us. She asked us to give her a few hours for maintenance to come install a few new light bulbs. Raya saved the day for us by taking time to check the unit & make a phone call. It is not often that an employee will go the extra mile for you now a days! We hope that Public Storage appreciates her attention to details & her welcoming smile.

I've rented before here. Raya is a Great onsite manager. Polite and professional! This time I'm back again and Linda as well does an awesome job making everything clear and easy to rent a unit! 👍 ☆☆☆☆☆

I have very great experience with Raya. Highly recommended this place.

Clean units and property, very friendly and knowledgeable staff. Little bit hard to find so you have to pay attention if it's your first time going there. My only gripe, as with any storage company, is the cost of a unit. SO EXPENSIVE.

Ms. Scott is very helpful and great at customer service, which made my day faster and easier.

“ great security! We just left from the “I” building and met the manager. She makes sure this place is secure and very sweet. 10 star indeed.”

Raya is awesome, super nice, keeps the place super clean!

I was helped by Raya who is just like her name, a complete Ray of sunshine! She went above & beyond for me. I feel very comfortable, confident & secure about my belongings being in her care.

Very excited how Raya has been welcoming and giving fast service here. This is definitely the place to be.

I came in the other to buy a bundle of boxes and a tape gun and the manager was so nice! she went into her house to get a bag for me to carry my belongings, talk about great service!..

Very helpful and attentive to calling customers back. Rayas always looking out for her customers. My boss and myself unit G-18 enjoy storing here.

All good

Natatlie was Awesome! Ty!

Thank you Linda! She went above and beyond to make sure I picked the perfect unit for myself for the right price. She made sure I understood everything before signing up which was so much appreciated.👌🏾

Its a very good and safe place to store ur stuff.and the workers ther are really nice too .if u need to store stuff u should check this place out its great...

Nice facility. Raya is excellent - very friendly and helpful!

Raya the manger was an easy move, very polite and good customer service. My family was able to move in a clean space. My niece was very pleased with her services. I would recommend everyone to go there. She’s the best

I have had a storage unit at this facility for 2 years. Raya, the current manager at this location, is the best manager they have ever had! She is always polite to her customers and goes over and beyond to satisfy her customers! The property is always so clean and very well kept. Thank you Raya and keep up the great work - you are truly valued!

I went in to rent a storage space and Rays was the lady who helped and she was awesome, super friendly. I gave her a five star rating.

Great Property Location For Me and Great Sevice Provided By A Lovely and Professional Sales Associate Raya Who Was Very Helpful and Answered All My Questions

Raya was great help fInding a storage unit to fit our needs. Great customer service

Went to ask about a storage unit and Raya was very nice and helpful. Thank you Raya

Raya was very helpful today. She has really great customer service skills. I would definitely recommend people to do business with her.

Worst service EVER!!!!! If I could give it zero stars I would. FYI.....we are in the middle of a pandemic. People are having a hard time paying bills on time. And people like me have been homeless because of it. Every month I got a voicemail begging me to pay my bill, which I always did. Late but I always did. But when the voicemails became rude and sarcastic was when I stopped listening to them. So my locker got sold without my knowledge. The last voicemail I received about paying the remainder of my bill was very threatening in nature and her tone of voice was very rude. And when I went to the office to pay my bill and pickup some personal items there was nobody there. I will be having a discussion with the corporate offices. I will also send them the voicemails I received. SHAME ON YOU RAYA.....SHAME ON YOU!!!!!

Raya is awesome! She is attentive to details, and to the COVID precautions which was greatly appreciated.

Raya has been very helpful and friendly. I really like it here and I feel confident that public storage will secure my belongings here. She makes the process so easy and stress free. Thank you!

She is very efficient

I have been using this Public Storage facility for approx. five years now, for my business. I really enjoyed having Gwen as the manager for much of that time, she was great. Recently, I had the opportunity to meet the new manager, Raya. She is fantastic! Very helpful and friendly. She makes the experience very pleasant!

First time coming to public storage store manager Raya was very helpful inside the store over the phone she very professional appreciate her Courtesy I’ll be leaving this month but if you need rent at public storage come see store manager Raya you’ll be very pleased yourself ..Thank you..

Good friendly people with good service. Good benifits for customers, discounts, equipment to insure a smooth move with ease

I love the upkeep of the property here. Raya has been very nice to see coming into play my bill every month. Thanks for asking how my experience has been here. -Mr. Cortez-

Great place! Manager raya is awesome and very helpful.

I love this place !!!

I love this storage great customer service RAYA was a great person made me feel very comfortable get customer service keep up the good work i will refer everyone to you guys

Raya was a great help! Especially coming from a doctor's appt into work. She was fast and informative.

Safe and secure

Excellent service totally satisfied! 😀👍👍👍

We were not pleased with the monthly rent increases and were glad to be able to finish our remodel and move our things out! However, when we were ready Maya was very helpful, professional and pleasant in expediting the process.

I am very pleased wit the new manager Raya. I appreciate her for showing me my correct unit today. I haven't been here for awhile. Im glad she was here, open, and able assist me.

My wife and I went to the Public storage in Kent,WA . We were greeted by a very nice young lady,Raya. She was very professional, informative, and showed us several units which were very clean. We told Raya we would be bringing our mothers belongings back from out of state and we would call her back with the exact dimensions in which we had discussed. Raya told us not to worry and public storage would be able to accommodate us when we get back and have a safe and healthy trip. Thank you Raya. The Bennetts.

We are expecting our first child in October 2020. We needed to put somethings into storage to create our nursery for the baby’s arrival. We went to Public Storage in Kent, Wa. I was greeted with a smile. A professional with a bubbly pleasant attitude name Raya. She showed me a very clean, safe, well maintained facility and storage units. I told Raya thanks again for making our joyful occasion very special because she eased all of our worries.

Excellent customer service and honest.

The site manager Raya is amazing! She always responds efficiently and is very helpful and friendly. I give the Public Storage on 256th St in Kent a 5+star review!

First time Public Storage customer here. Wow - I didn’t think the process would be so easy. I decided to use the eRental service to do everything online. It was convenient and quick. The manager of this location, Raya, was awesome! She made sure everything went smoothly. Although through the eRental service I got access to the gate code and everything I decided to stop by the office to grab some paperwork/receipts. Raya was friendly and helpful the entire time and I was in and out in 2 minutes. Thank you so much for the great customer service.

Exellent service very happy!!!!!!

Great customer service! Thanks Raya and Linda! Keep up the great work ladies!!!

This is a great place very friendly and great costumer service

Good service I enjoyed her will tell my friends

This is a very great place raya is very friendly and she is the most helpful and caring person In The world

I Be here for few months with great experience and really friendly and helpful staff They call me let me know any Suspicious activity in my storage very helpful for me. They offer me discount before i leave but I have to go. I recommend everybody to go here.

Rays was of great help and very nice!

Raya the property manager has just been awesome! She has helped me quite a bit. The property is very very clean, thank you for securing my stuff safely.

I have been here for 3yrs. This place has good services and good people. I was happy with the previous manager but I am VERY happy with the new manager Raya.

Raya gives great customer service and maintains property nice and clean

Raya, the PS person who helped us was amazing! She told us about all of the property and personnel security measures in place, which put us at ease. After being on the road for three days in a 26' rental truck, we were exhausted...Raya allowed us to park the truck there overnight and unload the next day, informing the next day's PS person about the situation. She even called us an hour after we left, to ask if it was ok for her to put a 2nd lock on the back of our truck overnight! I can't say enough good things about our checkin process at this Public Storage location: thank you, Raya!!

Recently, I was notified that my rent would be increasing for the units that I rent at this Public Storage facility. I told Raya about it and she said she would contact the District Manager to see if anything could be done. The next day she called me and informed me that my rent would NOT be increased until January 2021. That was fast. She is excellent; her customer service skills are the best. Every time I go there she greets me with a smile and she gets things done. Fantastic employee! Thank you Raya for taking excellent care of me.

I really appreciate your help... Public storage took care of my stuff ... N I really look forward to staying with you guys in the near future.... Management... Raya is very understanding and helpful with good humane costumer service... She understands how hard it is to afford rent when u are single in the state of Washington... if I was married I would have help... But sometimes it's all on ur own... Thanks for ur help...

The manager Raya was so nice and made renting a storage unit a great experience. I will definitely suggest using this location because of her hospitality. Happy Coustomer 😊 😃

The manager Raya was a sweetheart! The property was clean and the way she explained things to my boyfriend It just feels very secure. I seen this storage years ago and there was trash everywhere. I’m glad it’s under new management. It looks and feels great.

Amazing experience quick and easy got in less than 30min. Thank you Raya!

Me and my mom had a great experience at the public storage with the manager named Raya. She was very kind and funny. She not only made us laugh she made me and my mom feel very welcome as well. We loved that she keeps the property clean and inviting. It’s nice to know that she takes pride in her job so I feel confident that she will keep my moms belongings secured. This manager is very smart as well, my mom thought she needed a small unit but Raya showed my mom the correct size that she needed at a good price. Between me, my mom and family we would HIGHLY recommend this place to store your belongings.

UPDATED 5/28/20: My first review still stands, with one exception. I absolutely DO NOT recommend this place to anyone! They changed the access hours, significantly, though the monthly rental fee remains unchanged. The day I signed the rental agreement, the hours I could access my storage unit were 6:00AM - 10:00PM. Without any notification whatsoever, they changed the access hours to 10:30AM - 5:00PM. So, I contractually agreed to pay a whopping $227 per month for my storage unit, which I could access anytime between the hours of 6am and 10pm, 16 hours per day, per the executed contract. Then one day, in the middle of moving, I show up with a vehicle fully loaded with items for storage and am unable to gain entry. My access code wasn't working. Instead of the usual Access Granted message I see upon entering my code, I received a message to See Manager. I didn't have time for that. I still had 4 more full loads of items to bring to my storage unit that day. And I had nowhere to put all of those things in the meantime, which was a huge problem. See Manager...why?? My bill was paid on time and I didn't have any outstanding fees, yet I was denied access to my unit. The office was closed as it was after 6PM so I knocked on the manager's door (Gwynn), as she resides onsite in an apartment attached to the office. Her boyfriend answered the door and said she wasn't home. I explained the situation and asked if he would please open the gate so I could unload my vehicle. He laughed and said, "Can't you fu**ing read?" Uh, excuse me? What did he just say to me??? I calmly informed him of my longtime ability to read, which ironically is the reason he found me knocking on the door. SEE MANAGER. I actually read that all by myself, because believe it or not, I DO know how to read. I told him what the message stated upon entering my access code. He then stated that I should've read the sign on the keypad before disturbing him after working hours, because I would've seen the change to the hours on the sign/piece of paper (which allegedly was taped to the keypad with scotch tape (said note was found crumpled up and on the ground)). When I asked when and why they changed the access hours, he said "There's a flu pandemic, in case you didn't know, and you knocking on my door isn't social distancing. You're in my space and you need to leave, now!" Then he shut the door in my face. This jerk doesn't work here and shouldn't have even answered the manager's door. Okay, so there's a possible pandemic that was literally just announced. What does that have to do with my contracted access to my storage unit? I don't come in contact with anybody when accessing my unit. I punch in a code on a drive up key pad. The gate opens, then I drive to my unit. I get out of my car, unlock my unit, pull up the door, add my belongings, pull down the door, lock it, get back in my car, drive back to the gate, punch in my code on the drive up keypad, then exit the property through the open gate. There is literally NO HUMAN INTERACTION WHATSOEVER, thus no reason to change my access hours without any notification or valid justification. In addition, my monthly rental rate remained unchanged. They've reduced my access hours from the 16 hrs/day for which I contracted, to the 7.5 hrs they unilaterally decided to allow me access to my unit. That's 8.5 hrs/day less than what I pay $227 for every month. They've cut my access hours by more than 1/2 the time for which I contracted, without my knowledge or consent. My monthly rent remained unchanged. This place is shady, unethical, and operated by scam artists. How is this even legal? We've had other problems here involving fraudulent fees and misrepresentation. When confronted, the employees had conflicting reasons, none of which were accurate, and district management did nothing. My first interaction with this place: Excellent experience! Gwenn is awesome! (Thank you, Gwenn!! 😁) She's knowledgeable, thorough and super friendly. The unit I rented was clean and the property is well maintained. Highly recommend!!

Raya has been very helpful to me going out of her way to help me explain the billing process notifying me when a late fee is about to hit me

Gwen made it a lot easier to be informed on what access i have within this storage facility

Muy amable al atender la señorita Teuila y muy rápida muy buen lugar y seguro, exelente te servicio !!

Teuila was very helpful, friendly and informative. Thank you Teuila for all of your help.

Gwenn is the best costumer service 👌 Thank you very much for your help

Donneta was wonderful. Extremely helpful, knowledgeable and friendly. Thank you, Donneta!

Very user-friendly! Assistant manager Gwen was wonderful to deal with. Highly recommend

Good units

Donnela was wonderful. Professional, knowledgeable, friendly, she made our move in to go smoothly.Thanks, Donneta

Very clean storage space, friendly staff, and a live on site caretaker. I feel very secure with my items being stored here.

Gwenn was quick, thorough, and friendly. Covered all bases, was personable and realistic. Appreciate people like that in any service dealing with customers.

Gwen is very knowledgeable about her facility. Always pleasant and helpful. Facility is always neat, clean and organized.

I really enjoyed Gwens awesome customer service and honest answers to all my questions and concerns! I have been a customer/tenant at public storage three times and love your courtesy and hospitality! Thank you for all the help!

We signed up for a unit in November and Gwenn helped us through the quick and easy process. While the prices are set by corporate, Gwenn showed us a more appropriate unit for our needs which was less expensive. Thanks!

Gwenn is really a nice person and she help me with my storage

Very professional

Gwen has been very helpful to me over the years. I think she deserves a raise or rent reduction.

Great location

Beat storage ever

Gwenn is awesome! Great storage...clean and friendly! Definitely recommended.

Love it especially the customer service of your staff. Gwenn

Went there this last weekend. Great pricing, expect to pay a little unexpected fees like a lock for $11 dollars and insurance that ranges between $11-$15 a month. Other than that Gwenn (property manager) was amazing. She was top notch. Clean facility.

Great help and freindly

**UPDATED REVIEW** So the day after I posted my original review about the hole in front of the door, there was a repair person filling it in. Gwen said the facility manager saw my review and sent someone to fix it. Thanks. Nice storage facility with high ceiling and good prices. We chose this one over a facility closer to us because of the higher ceilings. Gwenn was very helpful in measuring for us over the phone. They lose 2 stars because the ground in front of the door to get to our unit has a giant hole plus there is a high lip that the carts can't get over. When we notified Gwenn she said they have known for 5 months. It needs to be fixed before I give 5 stars.

Great place to store

It was really easy signing up thanks to Gwenn! She was really nice and guided me through out the whole process of. Definitely recommend coming here for storage space.

Very knowledgeable! Easy check in. Gwen was great to work with.

I needed a place to store my stuff for a few weeks and had a great experience at this Public Storage. Both Linda and Gwen were very kind and helpful and made the process of signing-up and vacating super easy. I would definitely recommend if you're looking for a reasonable place to store your items!

Both Linda and Kathy were really nice and helpful. Spoke with the manager Gwenn over the phone and she was supper nice. Thank you all for the great customer service.

I have many sstorage units in Washington and by far this facility was above and beyond any other the facility is large and well lit , turn radius was great for my big truck and I wish I had the office staffs names but they where beyond friendly and helpful

Ok I’m a young man and this was my first experience with renting a storage and the staff made it extremely easy they showed me the right boxes to use and I’ll be a long term customer for sure

Gwen was fantastic! (The property manager) Explained everything precisely and quickly(which I appreciate) Office was clean and property is well maintained. All the way around a good experience.

Second time renting a unit at this same address. I remembered the great customer service I experienced 4 years ago, and I experienced the same again today. Linda helped me choose the right unit and was so friendly and kind! VERY HAPPY! Thanks Linda!

Nothing but smooth and easy interactions with the staff at this location either in person or via phone. Super recommend, Gwen is fabulous.

Really nice and clean place. Gwenn is awesome

Have been doing business with them a year now,and I must say I am very satisfied THANKS Gwenn.

Gwenn is great! We really appreciated all her help today!

Great location with very friendly staff!!! Gwen was absolutely wonderful to deal with!

Great!

Gwenn was great and very helpful.

Wonderful service from Gwen the manager

My account is an auto pay. How do I change the card #?

Gwenn was very helpful! She made the process quick and painless. The facility looks kept and in good shape. Looking forward to the use of our new storage unit.

Gwenn helped me when I checked in and was delightful and pleasant. Bill helped close out my unit and the process was seamlessly smooth. GREAT SERVICE!

Gwenn was awesome

Gwenn did an amazing job helping me with my storage! Thank you!

Gwenn is one of the best managers you could ask for she is very helpful and helps us with anything we need help with

Gwen was awesome and great customer service and very friendly and helpful

Gwenn is the BEST!!!

Gwen was great today and helped out. Apprethe help gwen

Gwenn did the excellent job helping me with right size storage unit . Excellent customer service.

The lady Gwenn who works here was very professional. Answered all my questions and was very welcoming. Great customer service!

Gwenn was awesome and was thorough with walking me through eveything great. Customer service

Gwen was awesome, she knew her stuff and helped us find the perfect size. She was knowledgeable about any questions I had.

Gwenn was always helpful patient and kind.

Gwen was wonderful and extremely helpful thank you! Would do business again!

Gwenn was amazing I’ve checked out all the other storage units in the area she helped me find a unit that fit my needs and at a good price point. I Highly reccomend Gwenn and public storage.

Gwenn was amazing and very helpful

Gwenn was very helpful and answered every question we had. We feel safe to leave our stuff here!

Gwenn was great! Very helpful. Will rent with Public Storage again. Thanks Gwenn!

Gwen was really helpful and outstanding above and beyond.... Highly recommended!!!

Gwen was amazing, very informative and extremely kind and helpful.

Gwenn was extremely helpful in making sure all my items stay protected in my new unit!

Awesome! Karen!!

Gween was great....

Gwen is friendly and loves my Camaro

Gwen was extremely helpful and understanding to our problems and did everything she could to get us settled

Awesome place. Gwen is great!

Ive been dealing with them for 5 years, never had any bad problems

She saved the day me coming from Redmond to Kent and storage only to find my storage was rented and linda at the 256th storage saved the day and found me another within minutes thank you linda so very much &-)))

It's storage

Gwen was fantastic getting me set up with a unit! Wonderful service.

Linda is a very nice lady

Awesome place! Love Tess she was a great manager there!

Gwenn is always friendly and helpfull

Gwen was very nice and helpful

Gwenn is the best customer service representative I have came in contact with. She helps me in anyway she can. Very friendly.

Just got a unit on Thursday May 17th. I was assisted by Gwen who walked me through the whole process. She was knowledgeable, quick and efficient. The whole process was painless. She checked to make sure that I was getting the best storage size for my needs. The needing of insurance was a pain. Didn't know that I needed some until I was checking in at the storage facility. Otherwise the visit was great.

When I needed a unit, Daneca was so helpful and pleasant. Doing business with someone who has good customer service skills makes life so much easier. Thank you Daneca!

Gwenn very nice person happy to work with her I would recommend these place to anybody

Gwenn showed me a couple storage options and was very friendly and patient with my questions.

Gwen was helpful and did a good job with me

Set up the storage quickly and easily starting the process online. Gwenn has been helpful and fun. There is a requirement for insurance I was unaware about until showing up in person. You must pick either their partner or have proof of your own insurance that would cover storage. Not a big additional monthly fee though. They try selling a lock as well as other things to you when first setting it up, those can be avoided if they aren’t needed, but bring your own lock right away. I personally purchased a lock as it works nicely with their storage units. Upon the second month coming around, I showed up to make a payment after they were closed. I walked in a few minutes after their closing time, Gwenn and Bob greeted me and notified me that they have already logged off for the day, but they were very nice about it. Then Gwenn was kind enough to log back in and she took the payment even though they were technically closed. Thank you!

Gwen was a great help to me!

Awesome place. Glenn does a good job maintaining the place. Always clean

Not only is this a very convenient location for me, but I always seem to get Gwen which is awesome because she provides wonderful customer service.

Gwen is SO awesome, helpful and always around when I need her! Love this place!

Gwen was great friendly and helpful and fast

Gwen was great and very helpful and made getting storage simle

Solid service! Denika was helpful on the move in and Gwen was great for the move out.

Gwen did a great job

Gwen is great worker with awesome customer service!

She was awesome thanks Gwenn 😀

Gwen was so pleasant to deal with and made this experience so easy for me! I will certainly come back to this location!!

Gwen was a great help

Love it here Gwenn is always the sweetest and lots space and restroom always clean looking nice

Outdoor space for a cargo trailer 8.5' x 16?

I was actually recommended to this lot by my friend. But I ended up missing my appointment cause I got lost trying to find the lot, then Daneca called & was very helpful w giving me directions. When I walked in she was really friendly & she answered all the questions I had. By the time I got everything set up, it was closing time & when I couldn’t figure out who to work the lot Daneca offered to help off the clock. I would definitely recommend using this storage company.

Went in not knowing what size I was gonna need... a couple questions and Gwenn( hope I spelt your name right) got me into the right unit. Fast efficient and friendly GREAT WAY TO RUN A BUSINESS!!!!!! I would definitely recommend this place

Had the best customer experience that I've had for quit a while. Helpful, friendly, informative and thorough! highly recommend Daneca at this Public Storage location!

Gwenn is amazing, Friendly, fun, happy, and always will to help everyone that walks in the door. The storages are easily accessible, enough room down the rows for multiple vehicles with a decent price. The only "Public Storage" I'll ever use.

Gween was great, very informative. She had all the answers to my questions with no delay. Would definitely recommend this facility to others. Thanks Gween!

Gwen the manager was very helpful, and nice, she made the whole process easy. I will recommend this place for your storage needs. Thank you Gwen.

Gwen was absolutely a great help with helping me get set up with my storage and had a great attitude

I went in today to rent a bigger unit and Gwenn was so helpful and thourogh. She explained everything to me in detail. Thanks Gwenn!

Gwenn was so helpful in getting us set up in our new unit!! Thanks Gwenn!! <3

Gwenn was very helpful and answered all of our questions

Gwenn is friendly, polite, and very helpful. Place is well kept and owner makes sure that things get fixed fast.

Gwenn has great customer service!!

Gween did an amazing job getting us into our new storage fast!

Gwen was efficient and amazing. Thanks!

Gwen was wonderful on helping pick the right unit and supplies needed. Also helped with a ride to see unit since I just had a baby. Wonderful will recommend and come back if needed.

Gwen was awesome! We appreciate her assistance and info. She made us feel like we were more than just an account. Great customer service!

Gwenn was super helpful and made sure we understood everything.

Very happy with gween

Gwenn was great. Check in was a breeze and she was very helpful when we decided we would need a second unit for all of our stuff.

Gwenn was very nice

Gwen waa awesome

Smooth experience, Gwenn was very helpful! Answered all of my questions!

Gwenn was fantastic: professional, easy to work with, followed up regularly to make sure I was satisfied. Available promptly for any questions or changes. Public storage is clean, secure and well run.

Gwen was very helpful and she has a great attitude I will surely come back

Gwenn was really helpful

Gwynn rocks! Great service!

She is very welcoming and freindly this is a wonderful business thank you for your service

Gwen and Jim are awesome. They answered ask my questions and pointed me in the right direction!

This was my first time using public storage and Gwen was very helpful on making sure we had our needs taken care of. I would highly recommend public storage to anyone who needs store their over goods.

Very good storage facility, dry and steady temperature...no mice....but price is a little high...Gwenn is great with customer service...

Gwenn was amazing to work with. Costumer service here could not be any better! I never had an issue while storing my things at public storage!

Gwen is the best

Helpful staff

Gwenn and Angel are super friendly and helpful. They made it easy and fast to get a storage place. They are good at making fixed to problems and keep the place clean and maintained.

Gwen was really nice

This property is fantastic you feel safe and secure here. Gwen is one of the most professional and respectful managers I have ever had the pleasure dealing with. Thanks again and I look forward to storing with you guys again and again

Met all my needs. Very friendly and helpful. Gwenn was awesome!

Gwenn she was vary helpful and has good customer service

Gwenn was very helpful.

Thanks Gwenn! She was fast. Friendly. And gave me safer cheaper options. Was very open and patient.! 😇👌 #ilovepublicstorage

Gwen was very helpful and patient and very informative.

Linda was very helpful. She's very detailed and has good customer service.

Gwenn was very wonderful and very helpful to me

Gwenn was very helpful and nice evey time we come in your office

I wanted to personally thank Gwen her customer service is phenomenal. She is an amazing human being Very well kept clean facility. I recommend this place to anyone looking for storage. I also wanted to give a shout out to the district manager.

Gwenn was so helpful and got me into a unit with the quickness!

Very helpful and nice staff! Gwenn is amazing!

Gwen was very in selecting my unit thanks

Gwenn was very helpful! Thank you!

Gwen is very helpful.

Gwen is very nice and helpful highly recommend this place !

Awesome place to rent from.

Gwenn was great excellent customer service. Public storage she's a keeper

Kathy was super awesome. Quick, easy to talk to and helpful. 5 stars all around

I love this place because Ms. Gwenn has excellent costumer service. Thanks Gwenn 😊.

Customer service was awesome was able to be in and out. Thanks again. Keep up the good work.

Don & Justine are AWESOME!!

Very helpful couple of ladies they have there did it I bought me and make me show proof of ownership of my motorcycle but I can't blame them for doing the right thing...

Excellent service getting me into a storage unit

Gwen was very helpful & friendly

Gwenn is very helpful and friendly, she's a rock star!!!

She fast!!

Great service and customer service

I walked into make my monthly payment and it was quick, easy, and very convenient. I was in and out within minutes and was provided excellent customer service!

Was helped by Jazzy Jazzmine. She was both efficient and friendly. Keep up the good work. Couldn't ask for better service. I'd give 6 stars if it were possible. Better than Disney Land 👍

As a small business owner/operator this has been an easy & smooth transition & Jazzmine was very helpful. Thanks

I was at the facility on February 19, 2016 to confirm/finalize my reservation. First, contrary to the online promo that says "x" amount gets you in - rent plus admin fee - you have to buy their cylinder lock and mandatory insurance. I don't mi d insurance but it should start the day I start to store goods. THEN my car is broken into while parked adjacent the office (on their property from what the King County property records show). Eyeglasses and laptop stolen. Apparently their cameras do not cover their parking area and the onsite employee did not know how to get into the camera logs. That person is on vacation. Monday I go back to cancel - still have NOT moved anything in - because I do not trust the security there and am unnerved about the damages and losses I sustained while on property. Out of $277.20 paid I get a receipt saying I will get $9.31 back! They would not refund me the cost of the lock which is useless to me. They charged me insurance for goods not yet stored. They took a full months rent from me. How about paying for my window? How about appropriate customer service and providing a full refund? I have not even received the $9.31 yet. Good thing I did not fill out this rating immediately as I was being pushed to do. I am thoroughly disgusted with that place. Do not want to set foot or tires there. Who knows what will be vandalized? They just do not care.

I was excited to find a unit so close to my new home. First there were the hidden costs after the online ad says X amount gets you in: first month plus the admin fee. There was the mandatory cylinder lock purchase ~ $20 and mandatory immediate insurance purchase. Well okay. THEN my car was broken into while locked and parked next to the office: my prescription eye glasses and laptop were stolen. The only person who can go through camera files is on vacation. Camera does not ...view and observe the parking area though. I needed to get my vehicle nose in to my unit so I could tape the window- courtesy opening of the gate? No! Use your code. I am shocked, cold, wet etc. This was Friday afternoon the 19th February. Once the shock wore off, I went back yesterday on Monday to cancel my reservation because I do not want to have any of my goods near or on the property. No I did not get my money back for the lock. And just where am I supposed to use a cylinder lock like this??? What? Do you think I copied the keys? I had all 3 keys. I had NO goods moved in yet. Seriously? You want to keep my money for a useless lock? Then they had the audacity to prorate 3 days of insurance for nothing - and storage. I am so disgusted. After what happened there one would think as a courtesy they would just refund all. How callous can they be and money grubbing?? A good and considerate business would have said we are so sorry this happened and we understand and then refunded all. Next stop - Better Business Bureau. See more

Jasmine the manager of public storage was very helpful. She was efficient and quick. I appreciate that because she made it a little less stressful. Thank you Jasmine

Jazzmine was super helpful, was easy to talk to and made things easy and fast. The facility looked well kept and secure.

Jazzmine was very helpful in getting us a storage unit.

Jazzmine was very helpful and showed me several units and found the best rate for me. This place seems to be very safe and secure. Very friendly staff. She deserves a raise and a promotion! Very pleasant experience :)

Very informative. Polite and very willing to help. Very good expierence!

Awesome customer service, great security...

Jazzy Fresh always has over the top customer service and has a great personality, makes moving a little less dreadful.

I needed a unit for two months and a suitable, clean one was available. The service was good, especially considering that the nice lady was filling in for the regular person. Check out was equally smooth. I wouldn't hesitate to rent from Public Storage again.

Jaz had my back so I wouldn't jacked ; )

Friendly and personable. An amazing team works here to help with the tedious task of storing your crap!

Ron's awesome...

Jazzmine so nice to assist customer. This place is highly recommended.

This location has been amazing to me, and the employee named Jazzmine was very helpful, and very friendly and made me and my friend feel very welcome to be here. She made our experience at this location all worth while, and to me and my friend, with her quality of customer service and overall help and friendliness, we believe she deserves a promotion along with a raise. Thank you for the positive experience, I will be bringing my business back here in the future for sure.

Paula was super fabulous. Thanks a lot!!!!

I use this public storage and Paulo is awesome.

Paula is very helpful and sweet. Great customer service....

Great!

We have had great customer service from Paula. She is always helpful and pleasant to work with.

Paula was very sweet and helpful. Great customer service

When arriving at the storage, we were greeted by Paula, who was very helpful with getting this move in to the storage unit. She answered all my questions very well. Thank you.

This is my 3rd unit at this property. Paula has been very helpful. The property is very nice and clean.

Very quick response and great customer service.

Paula was very nice and helped me with storage needs.

I've been using public storage for years now with Paula she is amazing to work with which is one of the reasons I have stayed at this current location (:

Paula helped me and saved me over $200 on a 10x30! thank you so much!

Paula made our rental a breeze. we ended up needing one more day to get our stuff across the state and she was very accommodating in moving it a day later. The check in process when smoothly as well.

Great customer service from Rory and Paula

Paula offered great friendly service.

Moving can be so stressful, thank you Paula for making this step quick and easy. :)

Paula was very professional, courteous and thorough and one of the kindest people i have had the chance to interact with recently! Thank-you again Paula for all your help!

Paula does a great job helping me every time I come in.

Paula was fast and courteous. Would recommend Public Storage KentEast Hill to everyone.

Paula, was very helpful and nice. I needed a storage locker quick and she was able to get me one that suited my needs.

I had an awesome time with Paula. She was great and very thorough with explaining the process of getting a unit.

Excellent customer service from Bry.

Paula give me a good deal I love the service here

Great job Paula