Public Storage Self-Storage Units at 27333 132nd Ave SE, Kent, WA

Good location for what I needed, the office was spotless and the grounds were in good order and clean. Tony, whom I read reviews about, was an excellent customer service representative and made the ordeal of starting the rent process very easy and pleasant.

If I could give this place negative 1 million stars I would! The only reason why there's one star is because I couldn't leave a review unless I gave them one star. My family rented a unit from this facility we had the unit for 2 months, I showed up to pay the monthly fee on February 29th (yes it's leap year).I admit I was late making the payment, I was told I had until the first of March to make my payment. I had the total amount due, including the late fee. What do I see when I get out of my vehicle, strangers loading all of my family's belongings! These people auctioned our unit off one day early and I lost all of my children's baby photos, important documents, family heirlooms, Irreplaceable items! All because the people at this Public Storage facility auctioned my unit a day early because they are heartless idiots February has 29 days when it is leap year not 28!! They auctioned it early that morning on the 29th of February. I was told my unit would not be auctioned if I paid the balance in full before March 1, I was there at 10:30am on February 29! This place sucks their rude all the time and they will sell your unit out from underneath you and not even warn you about it! Do not use this facility please and there rats everywhere I'm not exaggerating there are so many rats! It was raining outside one day when I went into the building to get something out of the unit all you could hear was rats. It felt like the whole building was moving, like the walls were made of rats! I ran out of there so fast it was disgusting! This was why my rental fee was late, I wasn't going to pay them to allow rats to eat and destroy all our belongings. I was ready to move our belongings to the new storage facility I rented when they auctioned my unit without notification of any kind! I lost money paying for the new storage space also because I no longer need a storage unit because I don't have anything left to store. These people have no heart, they will literally sell your childhood memories and your children's childhood memories too. As well as family heirlooms that have no value to someone else but are priceless to you just so they can make a quick buck. My husband and I have 3 teenage children we had the storage unit because we were trying to find the perfect new home, we didn't find it before out lease was up so we are staying with family until we find the house that fits our family perfectly. We have one small (carry-on size) suitcase each, it is all because the people who work at this location gave all of our belongings to strangers! Then told us the auction sales are all final and there was nothing they could do to help us. The couple that bought it were there I saw them take my children's childhood keepsakes and memories and load them in their truck. I tried talking to the couple that bought it and the public storage employee called the police on me. I just wanted to offer to pay them for the stuff they were going to throw away, my family photos 😟 Please don't make the same mistake we did and trust that your belongings are safe at this public storage location because they are not safe and secure at all!!!

I have no bank accounts. I'm a street entertainer. Cash in hand, and usually at the last minute. No one at the location to take my cash, nor the cash from the other people that were waiting around for someone to make the payment to. I rent a room in a house with a yard for $490. My storage is $570. It doesn't get easier... Every year, the storage gose up. Eventually, Tony is here to work with me, now that I'm two hours late getting out to make a living. I don't blame him if they won't let him put up a message near the door that tells us when they expect to return. As my income is unique and variable and cash, we have worked out how to communicate when this happens. It won't change the amount of cash I earn, I had one day off in July because I had to. It should help avoid a late fee that I cannot afford. The fourth star is for Tony.

Excellent customer service!!! Tony is awesome!

Gotta love public storage!

Tony is nice :)

Tony is the best property manager .. He helped me out with the app and answered all my questions ..

I stop by to look i just to look end just what i get a new space

Easy to get in-and-out with your phone

Great Customer Service

The rent just went up from $156 to $198. There are rats living in the bait trap we have to use as a door stop, never any carts to use in the almost 2 years I have been here, the Pins to the hinges on my unit were removed like someone tried to take the door off and no footage for the camera was available??. And yet they want to charge more. I would not recommend this place.

I would recommend staying far away from here. They have a big rat issues and the response I got from office attendant was basically "yes we know we are bringing terminx out every so often" As you can see from so many other reviews this is not am isolated incident and they are obviously not caring about it since you see similar reviews over time. I wish I had read the reviews before I ever moved in.

Absolutely amazing place for a storage. Tony is awesome and super nice and helpful I moved from out of state and he made the experience very easy. Sad to say sorry but definitely recommend this storage place from all the places near by 👍🏽

You've got to be kidding me. I wouldn't recommend this place unless ya like rodents. There are rats in my storage unit building I've repeatedly asked for a different unit and a different building same size and I do that for a couple months in a row but I kept getting told that there are no other your name and this is just crazy because I didn't have rats in my boxes and totes when I moved into this but now I have holes in my boxes and teeth marks on my totes and on my coolers and there is no food no chemicals in my storage unit at all so nothing really attracting these are at so I don't know what else to do I have gone in and repeatedly cleaned off all of my boxes and totes and replaced the ones that are broken down and chewed through and it just keeps happening because they are rats in my storage and nobody's acting right after I see tracks around but that doesn't do anything if they're in my storage so I think I need to look for a nice fridge company to work with.

Tony gave me good customer service. And good place to be storage

I waited 3 hours at the door, but there was no administrator, no one works there

Clean grounds and friendly staff. Not the newest storage facility, but good for the money compared to other options near me.

I really appreciated my time with Public storage on 132nd, the staff, Hailey, was so very outgoing and highly informative for my questions. Whatever she's getting paid double it. My experience with staff here went above and beyond. Thank you public storage! See you again! :)

Mr.Tony is the man.Very professional..Good customer service.Helped a lot during the process.Thumb up to Mr.Tony.👍👍👍

Amazing customer service two thumbs way up! Thank you Haley!!

Had a storage unit here for years, provided exactly what i needed and kept all my stuff stored. If any issues or problems arose, the staff was quick to inform me and resolve the issue. Would definitely rent out storage unit again.

Dude. Tony is the man. My husband and I just lost his grandma. We came in the office with very low spirits. He helped us out and gave us the best unit we could have asked for. We appreciate how secure and easy this process was- plus the prices aren’t terrible. Thanks Tony!

Great sence of humor. Fast easy service.

Stored my belongings for 2.5yrs.. rat's have gotten into everything... but no water damage or theft... so that's a star i guess......

Tony was helpful and knew alot about the facility. They have been easy to work with. Compared with other storage places I would receive them.

I needed storage for a few months while i moved, and tony provided excellent stress free service. I would continue to use this storage facility if I still lived nearby

Conveniently located and wonderful staff to add to the menu.

Tony was amazing helped me with everything I needed made this experience very easy I am very well pleased

Thank you Public Storage for serving my storage needs. Tony was professional and courteous and my unit was clean when I got to it. Thanks

Tony is really nice guy

I would recommend this place, great customer service and good staffs. Tony was great to talk to and get to know.

Nice, clean, secure. I thought the guy running the place was cool too.

Customer service is excellent supervisor all respects to the customer explains everything well I enjoy his conversations

Linda was very helpful, professional and pleasant to work with.

Great place they will go the extra mile for ya. Ask for Tony he's great very attentive.

Tony was amazing!

Tony is the all star here, as I read thru the reviews. But I to had need of accessories for a mover to protect my things. As I pulled in he was leaving for the day. Quitting time! Yet after a quick questioning of what to do. He opened back up, got me what I needed and sent me a way a happy returning customer. Thanks again.

All my storage staff is been throwing away due to rat eat all of them. The insurance you get from them not covering all of them at all. This place need deep clean up. Serious clean up. Very disappointed not I expected to be this bad.

Good location for us (not too far away or out-of-the way). Clean. Easy online setup and good price. Two reasons for NOT a 5-Star rating: 1) During one several day period the gate was broken and there was no way for even the employee to manually open it!!! (unacceptable in my mind). And no notification to users that it was not open! Everything is online these days and there is no excuse to not be able to send out email or text to all users of the complex to say it was not usable. 2) I got a great price with online special but it REQUIRED you to get their insurance to get the good price, which then made it not-as-good-a price. This doesn't make sense to me. I was not storing anything really valuable and my homeowners insurance actually covers me for stuff in storage! Their insurance should be optional in ALL instances. Update12/12/20: They contacted me following my complaint about the gate not opening. They apologized and apparently the employee was not properly trained. They refunded me 1/2 months rent as compensation. Nice customer service. Raised it to 4 stars. Still shouldn't be required to take their insurance...

I am in the military and quite frequently away from home, because of this I have had my large furnishings and a couple boxes of clothes kept in storage. My mother went to my storage unit today to look at a table I was thinking of selling and found the unit completely infested with rat and/or mice droppings. The droppings and urine were all over the ground, my mattresses, the couch and chair. I am not sure if the boxes were effected, she did not look in those. Everything in my storage will now need to be replaced for health and sanitary reasons. What makes this even worse is she could see that they pushed a little bag of rat poisoning under the door of my storage so they were obviously aware that there was an issue. I am furious that they were aware of this situation and did not have the decency or professionalism to notify the tenants and give us opportunity move storage units. Even worse than that, they put pesticides in with my belongings without first requesting permission (is that even legal?). I contacted the public storage insurance (Orange Door Storage Insurance Program) that I have been paying for almost 2 years and they told me that they would cover up to $250 in damages. $250!! That is ridiculous, first for the fact that there are thousands of dollars worth of damaged furniture in my unit now - second for the fact that I have spent well over $250 on this useless insurance and third because I have to pay a $100 deductible. If you value any of your belongings DO NOT leave them here at the public storage on 132nd in Kent. To add insult to injury, now I have to pay to get my items removed. I have paid over $2500 on monthly storage costs and now I get to pay to discard of all my ruined furnishings and then pay to get all new furnishings. What a joke. Save yourself a lot of money and frustration and go someplace else. NOTE - I just looked at my payment history and somewhere along the line, they raised my rental fee without my knowledge. I have my payment automatically withdrawn so I don't pay to much attention. BEWARE - this place is the worst! There is a new storage facility that went up at the end of 132nd - try that one. UPDATE - I have since talked with Tony the manager at the store and Jim Caster the General Manager and both said they understand my frustration but will do nothing to rectify this situation. Jim said the location of the site is on a greenbelt and rodents come with the territory. They will look into their pest control a little further but regarding my situation they will do nothing. Maybe Jesse Jones can help!

Helpful folks!

Signed up online. Very convenient. When I first arrived for my move in I talked with Tony who was the property guy there. Tony was very helpful, and friendly, made sure I found my unit and answered all of my questions, making the whole process quick and easy. Location also convenient. All in all no issues at all so five stars for Tony and my experience with this Public Storage location.

Zero security. Squatters living in their units. My unit was broken into twice in one year. DO NOT USE THIS FACILITY, IF YOU DON'T WANT YOUR VALUABLES STOLEN!!!!

Tony has great 👍 customer service.

Its public storage

Everything was great. Tony was very helpful

On June 20th I went to pay my storage bill, Tony was very patient and accommodating I came in with alot of change and he was very patient when I was counting it out and he did not complain. And for that im truly grateful. Thanks Tony keep up the good work. You are truly awesome.

Tony at Public Storage is exceptional in his customer service. Very informative and helpful with what I needed. Thank you Tony!!

Ive been renting a space here for over a year and Tony is always a pleasure to work with.

Public

Tony was Easy to work with and very professional and helpful. Spoke with the manager of the location and was able to help me with my questions and concerns. Would recommend this facility, as it is easy access for the area and available longer hours than others, as well as they supply decent rates for the market. They recently updated their gates and security.

Tony was very nice and explained everything thoroughly. I recommend this storage facility. It is located in an easy area to locate it.

From the telephone conversation all the way to actually meeting the onsite manager was a fast process and very easy. Tony was very helpful, knowledgeable, and friendly. This place which I use a lot is convenient and perfect for what I need. The older lady with the dark blondish gray hair is really mean. She could not find me in the computer when I went in for a question and she told me I was to vacate the property and I was not authorized to be there and was gonna protect the property at all cost. She be Like scary though) Luckily I found my card and entered thru the gate in my car.

It is infrequent when a company's service alone makes for a good customer experience - price, location, and other factors weigh in. But in this case, Public Storage has made an excellent choice by placing Tony in charge of this location. Tony was extremely helpful and pleasant to work with. Please continue to hire people like Tony as the face of Public Storage. And if you're considering renting a storage space, you'll find it pleasant to work with Tony at this location. Keep up the good work, Tony!

Linda was super helpful and very accommodating. She rearranged her work schedule to be present to answer questions for me about my account. She was very informative and knowledgeable and personable. I left the office with a big smile on my face.

I have been using this Public storage for many years and the customer service has always been great. Bill is very friendly and helpful, I recommend this storage to everyone.

Great location Tony is very nice and helpful. I feel safe storing my precious and valuable belongings Here.

Great place to store

Great Service, Great Prices

Tony is awesome! The level of customer service that he provides is truly exceptional. Thank you, Tony!

Excellent place and convenient location. Staff is friendly and very professional. The manager Tony is superior in customer service. Recommend!

Yolanda did a great job!

Tony was very helpful and responsive to all my questions. Professional environment and clean facility.

Best storage around

Great service members, and financial fees.

Love this place

Awesome Service! Highly Recommended!! Thanks!

Jim Caster and his team at Public Storage are topnotch! They're fast to respond and fast to jump to action. I highly recommend Public Storage in this district :)

Great place to store

very nice company. always friendly and welling to help.thank you Tony,jessica,and jim.I will try my friends and family about you,only company i will use.God bless you all.

Tony's the best

I have only gone in twice and both times Tony was very helpful and got my transaction taken care of quickly. The facility is kept up well and every time I have gone I feel safe on the property.

Today I had a concern about 2 public storage units I rent from Public Storage. I contacted my District Manager Jim C who did an awesome job helping me resolve those concerns. Jim did a great job! I wish all public storage managers were as helpful as he is!

Tony is the best manager this location has ever had. He is very kind, and helpful. I am so grateful for all the help he gave me. He went out of his way, and it is very much appreciated. Thank you Tony.😊

Bill set me up, he and the staff are all very kind, he went out of his way to make sure I got the best deal possible

Tony you were awesome! Great customer service and very friendly, thank you!

Expensive

Tony was awesome today in helping us with our storage . Thanks tony for your services 💪🏾

Property manager was very helpful and friendly.

Great facility. Tony is eager to help however he can.

This place is great. I have had a unit there for nearly ten years. The staff is great and are always professional.

Tony was very helpful and courteous. Great place to do business!!!

Your lucky to have Tony, he was wonderful and very knowledgeable and patient. Explained my questions thoroughly and your rental agreement completely. There were several customers coming in when I was getting my first rental unit to pay their monthly fee. A very good multi-tasker. Stayed clam and conscience and smiled. I was also impressed on one of my visits when I caught him walking the grounds which he does daily. Good o know this is done and that someone is keeping an eye on my storage unit physically not just with camera.

I came into the office because I had an attempt to break into my unit and Tony gave me excellent service. I work retail and I have been in management for almost 10 years, and I seldom see people with the skills he possess to empathize and help customers who aren't always in a peachy mood when they come in(I was pretty upset because I thought my unit may have been completely compromised-thankfully not). He did a great job and within a couple minutes I was totally calm and happy. My family has been using public storage for over a decade and I have only seen this level of service once before, Tony is the man! Definitely keeping my unit!

This location is horrible. We were late on payments, they cut locks and tore open boxes throwing the contents they didn't want all over, including going thru lingerie. We're still missing things.

Convenient location. Tony the manager is very helpful.

Great service, great price. Conveniently located for easy access. Thank you for taking care of my stuff.

Nice manager and very clean

Linda & Tony are the staff at this location and they are truly amazing and beyond helpful in any and all aspects. I would and still recommend them and location to anyone who asks. I have 2 units with them.....

Rented a large storage unit today. Happy with the price and condition of the unit. Tony was great to deal with and liked the fact that he didn't try a 'hard sell', which my wife and I appreciated.

Tony was very helpful to my parents. Great costumer service. We would recommend this place to everyone.

Tony demonstrated excellent customer service!!! I would highly recommend this facility for your storage needs.

A bit spendy, but they all are

This was the best experience I could have hoped for the staff was extremely helpful and helping me pick the right boxes providing me tape and instructions and the unit that they rented me was Secure and very clean and I was able to store all my belongings there and had extra room for things that I had forgotten I needed to put away I will be a long-term tenant and do feel comfortable in referring my own family and friends to this facility

Después de las 6 de la tardé puede seguir entrando a depositar

Tony was very helpful and took time to answer all of my questions. Even took time to help me with paper work.

Tony is awesome

Whenever I come in to pay for my unit, Tony is always so welcoming and friendly! We always have great conversation and he is very helpful with any questions or needs I have. Great customer service!

I had to make a quick stop at my storage unit on my way to the airport. Unfortunately, I didnt lock my storage unit. When I arrived at my destination, I had a voicemail from Public Storage regarding my unlocked unit. They were awesome and managed to figure out a way to lock my unit until I came home. Thank you so much for being on top of things and so observant!

Bill was awesome!!! I know we picked the right place. He did the best job of explaining everything to us!

Good

Tony has the best customer service Lincoln Hibbert hop Escalade purses like ham is this serve this job 100% it should be promoted to big management

Well maintained and managed. would definitely use again

Tony went above and beyond taking care of my storage needs and even spoke with Jim, the manager to help me with prior billing issues at a separate storage. I went to take care of one thing and got a bonus by taking care if two.

Karen was very helpful. We were able to get the storage unit quickly and it was affordable too.

My husband and I needed a small storage space to de-clutter to get our place ready to sell. Our experience was smooth! Bob and Tony were very helpful and made it a positive experience. Thank you!

Really appreciate Tony 4 giving the best customer service that any customer could ask for ..thank you for hiring him he deserve a promotion.

Used this place years ago and have come back. Great staff and good facilities.

Great service and it was painless choosing which size locker to get with Tonys help. Tony was very helpful and answered all of my questions. I would definitely recommend this storage facility to all my friends.

Vicki was very friendly and welcoming answering all my questions thoroughly making me feel very comfortable to store my stuff here! Would recommend it to friends and family!

i like this place

La atención fue de la mejor Tony trato de ayudarnos en lo más que pudo y encontro algo que nosotros queriamos buen servicio.

Friendly people and always helpful.

I have had excellent C.S. and the manager Tony is always a pleasure to speak with. He has been very patient with me and offers suggestions to help with my finances regarding my monthly payment.

Tony is a good manager, takes well care of his property and clients.

Very helpful in meeting my storage unit needs. My unit was clean and ready to go!

Tony was Great today and made the day go easier for us. Thanks Tony. Recommend this location

Locations is convenient and pricing is good, and Tony is a nice guy.

I have been storing my belongings for 2 months at this location. Any time I had a question, Tony was very helpful and engaging. The storage units are not flawless, but it met all my need for my short term stay. I recommend.

Tony has been very helpful and friendly and has been doing a good job managing the place has been very up front about things that r or may be taking place with the facility and I still would recommend this facility to anyone, they r on top of there security and people leaving late I can really say anything bad about this place they have been pretty good to me . I have had a great experience here , this being my first public storage unit , and jay has been a great help and very friendly person to work with while he has been here and hope that he will stick around cause he does a great job of running the place .

Lost keys to my unit...and they stepped up and took care of the problem by cutting off my old locks and replaced them in a very timely manner.....Thanks for taking care of it your rock stars!!!!

Jerome Excelente persona,, nos trató súper bien quede muy satisfecha con su servicio lo recomiendo al 100%!! Gracias Jerome!!!

Jerome was a good server, my sis in law does not speak english so I helped her, and he is very patient, gave us tour and explain everything completely.

Great customer service from Tony, I've been a Public Storage client before at other locations and was very impressed with Tony's abilities to walk the the contract, etc with me. Fun sense of humor made the whole process easy!

Tony was great and very helpful He also keeps the process light

The manager called Tony is a helpful funny guy.

Great friendly service. Tony is their to help you answer any questions!

The customer service is horrible. The employees give out incorrect information about costs and the policies for cancelling your unit. The pricea advetised online are not accurate. After 3 months they changed my monthly rate from $99 to $186 and when i cslled to ask why they said they just adjusted to meet demand. However when i checked online and had a friend call, they told her my original price for a NEW unit! Complete scam!!! When the manager was contacted he says there is nothing he can do and doesnt try to work with the customer at all. I will never rent from another location with this company again.

Tony was incredibly helpful on the phone and in person. Great customer service.

Tony was a great help. He was willing to talk to me about other available units.

This by far is the best experience I've had with a storage facility! Tony was very helpful and answered all my questions plus more. I would highly recommend this facility for storage.

Whens your next storage auction

We had a limited amount of time to move so we got a storage unit here to pack our things away ahead of time. We are collectors and I was extremely nervous about leaving our stuff in storage (with all the horror stories about rats and break-ins in reviews for other places) but I really worried for nothing! We got a great deal with no pressure and the space we got was clean and dry with more than enough room. The woman who signed me up was very kind and helpful (I apologize I can't remember her name!). Tony was very friendly and great about communication and making sure we were happy. Great service, absolutely would store there again!

Tony gave the best help to me for getting a storage and his sense of humor is great I just loved it. You couldn't ask for a better employee for your business. I was there on Friday the 4th of Aug 2017.

Tony was an outstanding representative for Public Storage. He performed his job admirably, but what really makes him stand out is an excellent sense of humor and personable demeanor. We were able to rent a storage unit that exactly fit our needs.

Ganen was awsome set me up really Quico and the storage das great

Good place to storage your stuff

Kenneth was great

Kenneth had amazing customer service. He said hello and asked what I needed help with today the second I came in. He took my payment fast and easy. I would 10/10 recommend going to this public storage.

Kenneth and ambtosia are so amazing, they helped me out a lot and im so thankful for that.

Not happy with Kenneth at all everyone else I have dealt with has been fantastic. He had written me out a pass code on my gate access information incorrectly. This is understandable, for things happen, but a car was leaving when I was entering so didn't need it. When I was trying to leave I couldn't get out. I tried the code multiple times and sat there, waiting where he could see me, also pressed the service button, maybe not working but at anytime he could have come out to help. I finally after about 10 minutes sitting there frustrated called the front desk. He answered, I explained the situation, he told me I was entering it wrong I read it to him again and then he told me that wasn't right maybe I was reading it back to him wrong. I had received the access code awhile back and noticed, funny enough, he was the one that wrote it wrong. I mentioned that, he said "well that's ok humans make mistakes" I said "yes but you were telling me I was wrong, I'm just pointing out that the code was written wrong I needed to know that to correct it. You made it sound like I didn't know what I was doing" his response was "well that's fine because it looks like you got it now" I hung up. In in customer service and if I talked to a customer like they were stupid, trying to pin point they were wrong but when I find out it was my mistake stuff it off, I would have been in trouble. Any other dealings I have had there have been fabulous so I rated it a 3. Would have been a 5 minus this rude encounter. No, No one is perfect but arguing its my fault and slugging it off when you realize indeed it is your fault is unacceptable, also if you see someone struggle multiple times maybe offer assistance. Also possibly figuring out if that service button is not working would be helpful. Thank you for your time.

Very friendly and helpful service from Kenneth and Denica.

Clean property and units. Good selection of moving supplies. Nice and secure! Kenneth was very helpful throughout the entire process and pleasant to deal with. Definitely would recommend.

Kenneth checked me in. Process was quick and simple

Kenneth Was Nice And Very Helpful With Everything That We Needed.

Was super nice and very punctual thanks Kenneth!!

Kenneth had been a big help and had been very kind, GREAT JOB

Kenneth is amazing great service i definitely recommend to all!

Kenneth was a great help, I highly recommend him to be at your service, one of the better experiences I've had with this storage company.

Very convenient location. Kenneth is very nice and easy to work with. Happy to be here!!

Kennett is the boss

Kenneth was very helpful and friendly!

Easy to use, Kenneth provided great service and reasonable rates.

Liz is AWESOME! She is very helpful, and knowledgeable. Great person to have representing Public Storage. Thank you Liz.

Justin is great!!

Needed unit right away and got great service fast and friendly on August 23rd 11 a.m. at 27333 132nd Ave se kent faculty I would recommend this place to all thanks for being there when we really needed it

Kathy Wencl is the best customer service that I ever had

Liz is amazing! Talk about going above and beyond!!! I needed a large storage unit, I called and her location had one available. When I got there to secure it, I didn't like the location of it. Not only did Liz locate the perfect storage for me, but she also made sure it was a clean location and investigated whether they had any issues with rodents, bed bugs or any other creepy crawlies. I think she called a total of six or seven locations to land me the perfect one! She did not have to do this. She could have simply said, "here are the locations that have that size available. Good luck!" But she made it her personal mission to find one, vet it and make sure the location of the unit was what I was looking for. She's awesome! I would recommend her and public storage any time. Thanks Liz for your excellent customer service and extreme professionalism. 😀

Lace was awesome ! Great place to store

My mom rents here, the manager Liz helped us out and was really friendly.

I utilize this location for business outs always clean and my items have always been safe here. The staff is exceptionally helpful and courteous.

Amazing!

Liz is amazing, great customer service. I strongly recommend her and public storage.

Just signed up for my first storage at this location. Got a great location. Liz made it super easy and she was very friendly!

Liz and justin rock

My mother and I came in and Jane was an awesome help. We got a storage. Great rates definitely a place to go to.

I had a great conversation with a woman on the phone who gave me a great deal and Liz showed me my new unit and was very nice and helpful. Recommended!

Liz is great!

It was quick. In and out!

Has great service. Staff was helpful and nice. Liz helped answer all of my questions when moving in.

Liz was always the most helpful. We just closed our storage because we don't need it anymore but Liz was always great and helpful. Awesome service. !!!

Liz was great at explaining the whole entire process to us.

Liz did a great job and took care of my needs. Very friendly and helpful.

We had the BEST customer service from LIZ! Made everything simple and fast! Best Storage Rental!!!

Liz was awesome!

Thanks fit your help Liz

Excellent customer service. Quick and convenient

Excellent customer service, Liz was very helpful; a pleasure to do business with.

Came in to get some information on storage units. Bryanna was awesome, great customer service.

Great and very helpful

I went in there to purchase a few items and get prices on different size units, lacee had great customer service and was super helpful!

Bryanna helped me to solve my storage problem, very helpful

My wife and I made a reservation online and very shortly after received a call from Liz showing her eagerness to want to help us. When we got there we met with Liz and her customer service was OUTSTANDING! She took the time to make sure we weren't using more storage than we needed. Overall it was a very pleasant experience, moving and finding what to do with your property is stressful but fortunately we had Liz to help us eliminate some of that stress.

I came to pay my bill this week and this wonderful lady I believe her name was liz gave me great costumer service! 👌

Great service friendly and vhelpdul

Ariel helped me out so much and am super happy with the service her and liz give everytime.

I went to take a look about renting and the manager on site, I believe her name was Liz, was so helpful. She was very courteous and knowledgeable.

Ariel, has great customer sevice skills! She answered all my questions and showed me a few units; giving me new persecdive on unit deminsions. Comparing what I have to store and what units they available, giving me the best deal for my money. Thank you, Public Storage.

it was a great experience. Jay was really friendly and very very helpful!! great !!

I recently purchased some merchandise from Jay. Exceptional service. Really friendly and made sure I had everything I needed. What a great guy and experience.

Its me again Steven you have the best customer service and keep coming back for more boxes with a smile

Thank you Jay for staying after closing to help get everything situated.....VERY friendly and helpful...I would DEFINATELY recommend this Public Storage...Thanks again Jay!

great service very friendly

Jay the manager is absolutely amazing! He really goes out of his way to make sure each customer feels like they are his only customer and as if he truly cares. Jay is always extremely accommodating pleasant welcoming and personable. Public Storage has a true asset to their company and a professional representing them! I hope Public Storage values Jay as an employee and a person.

I came here to get a 10x15 unit. I got a great unit at the online price. the unit I got was indoor and super high ceilings which was such a bonus for me. I was in a huge rush to move so I actually had to get a 2nd 5x15 unit because I was in an emergency move mode and didn't have time to organize the first unit properly., I closed up the 2nd unit after 1 month and consolidated to my first unit (which had the super high ceilings) after I had some time and multiple visits to organize it properly. Jay and Linda were super friendly and professional through out the whole process and every office visit I had with them. I even talked with Jay about Ford Exploder Firestone tires (remember that story?) and old cars in general and really made me feel like a friend. Linda actually helped me first with my first unit and was super friendly also. I recommend this Public Storage to anyone and if you want the discount, always (go online) to reserve your space because that's how you get the best rate. not sure why but that's how to do it.

When in too buy some boxes and packing stuff. Jay was very helpful. Polite in helping me. Definitely will come back here

Used this small unit for about 18 months after I lost my father. Great service! Perfect size for what we needed.

I had a awesome time with my storage and Jay is the best

Great place to store our baby stuff till we were able to move to a bigger house.

Jay was very helpful and proffessional. He made us feel like friends, not just another customer. Easy access and clean facility.

Clean facility and friendly and helpful managers.

Kind and courteous staff

Coolio hoolio!

Would have been nice to have been informed of of the rate hikes prior to them happening, instead of finding out when I went to pay my monthly bill.

Superb customer service! Rare cheerfulness for Seattle. Quite refreshing. Thank you for your great service!

I was moving out of state for an undetermined amount of time and needed to store my things. Jay asked questions to determine the right size storage for me and showed it to me just to be sure it would work. He made the whole process very easy by making sure I understood everything from cost to when the pymts would be charged to my card. He even went over the code to get in, made sure it worked for me and was sure to answer all questions I had. He was very personable and made me comfortable with storing my things there. Thank you Jay.

Great & easy check-in!! Friendly service & even entertained my little one!! Thanks!!

Alan was a great help with our move in process! He was very nice, gave us plenty of options, I would recommend this office to anyone! Great people.

Fast efficient and helpful! Thanks Alan

Jay is always so helpful and welcoming! He is so positive and gives great customer service. (He even sang Christmas songs to me in December!)

Every time I come to Public Storage to pay my bill, or check on my things, I am repeatedly pleasantly surprised at the service I receive. I would definitely recommend this particular location to people in the area looking for a safe place to keep their possessions.

Jay wrnt above and beyond . Geat customer service

Came in Alan was was on top of his game was fast and friendly.

Kayla Green -Yesterday I went to public storage to gather information about renting a unit. I was help by a handsome young man by the name of Alan. As soon as I walked in he stood up came around the counter to greet me and shook my hand and with a beautiful smile. His knowledge and professionalism was far beyond my expectations. He is a great asset to Public Storage. After my experience with Alan I would recommend Public Storage to anyone.

Jay helped me pick the right size unit and I never felt pressure to get a bigger unit than I needed. He was very friendly and polite while we were picking out a unit. He explained all of the terms very clearly. If you are thinking of getting storage in the Kent/Covington area, I would check here, first.

We have been using this location for quite some time and always had a great experience with Tova! I am sorry to say the other employees were not friendly and were extremely nosy. There was a few times Tova gave us a hand when we were not expecting and that was just awesome! I would definitely recommend this public storage only because she is there. She makes it pleasant. Thanks for everything

Great place to rent from. Tova is great at helping to resolve any issues especially LOST gate codes! Always helpful and upbeat.

Tova runs a great storage facility, I look forward to going in to rent.

Tova, resident manager, is a true professional. She is always available with advice and help with any and all manners concerning the storage facility and packing questions. I had previously rented storage at another of your units and was not as satisfied as my experiences have been with this facility and its manager.

Tova there is really nice and helpful. Sure storage issues aren't fun but she made the experience pleasant and manageable. Thanks Tova

These people did an exceptional job throughout the prosses! They were both in a very enlightening mood and we're a pleasure to rent from.

Manager was wonderful and helpful. Had me in and out of there in no time.

I simply don't have enough room to store my extra belongings. Having a safe storage area near my house is very convenient for me. Your on-site staff is always very polite and professional ......even when I forget my code #. She goes out of her way to always help me .

Rented clean, inside 5x10. Attendant was all over it with the paper work. In and out in a jiffy.

this was a fast and friendly service ... I wish everyplace I went had this person working for them after being on the road for half a day they had me in my storage locker in just a few minutes ... thank you