Public Storage Self-Storage Units at 27000 Pacific Highway S, Kent, WA

This place is clean, well protected and close to home for me. Janet is the best!

Janet was extremely helpful, and courteous. She gave me the best experience while renting a new unit. From finding the right size to price of the unit. Wonderful employee, great experience.

Outstanding service by Kathy. I highly recommend the facility..

We stopped in today and got a storage space today. Kathy was super helpful and quick. When we got home we realized we had a few more questions. I left a message and she got right back to us within 15 mins. Thanks again Kathy.

Hope is really nice really good service

Kathy was very helpful and getting me setup with another parking spot she is very polite.

Don't even try to call and talk to anyone near close. They will not answer the phone 30 minutes till close and will take your money and still not let you in your unit

Awesome

Stephanie was super helpful, informative and on top of my issue regarding storage of a trailer. Great personality!

I rented a parking space for my Honda for several years from this facility. The customer service is always helpful and has a very friendly vibe. Natasha will work with you about any issues you might have with your account. I had some trouble with my car and she was there the whole time doing what she could to help even though she didn't have to. I really felt like someone cared about me and my stuff being safe and not just my rent money being paid throughout the entire time I rented there and my interactions with management. Thank you Natasha for always being helpful with my account and providing great friendly customer service I'll remember.

Clean storage spaces, reasonably priced. Friendly, helpful staff.

Excellent services by Natasha

Natasha was great

I found this place online as I needed parking for my boat. Got an online special and parking is great and decent. Janet helped me and provided me all the details and showed me the parking spaces available. I give 5 stars for Janet as she was so nice and great customer service from her. But I’ll give 3 stars due to the access hours. I wish we can access this place early morning and late during the evening. Other Public Storage access starts from 6am to 9pm. I’m not sure why this one only has access hours from 930Am to 6pm (5pm on weekends).

Natasha made my move in easy and was very friendly. Highly recommend working with her!

Thanks you Nathasha

Natasha was very helpful and nice

Natasha was great!! Nice facility. Exceeded my expectations for parking my van. It’s covered and nicely secured.

Natasha is great at what she does, personable and helpful. It makes me want to stay at this location because of her and recommend friends to doing business here. Need more people like her in the world.

Natasha is amazing, made moving out extremely quick and painless!

Enjoying renting the place here and the new manager Natasha was the best manager ever ...

I was super easy nice work 👏🏾

Natasha is great

Natasha was a great help

perfect customer service and helpful for any questions you have and the place is clean.

Excellent care and professional service.

Great service! Natasha was very helpful in guiding us through the application process!

I stored my car for 10 months at this location. The move in and move out was super smooth. I came back to my car being dead, and Lindsy was nice enough to lend me her personal jumper cables. She was very kind and helpful. Me and my friend also had a chance to meet Lindsy's puppy as well, which brightened our day. Overall a good experience. The only thing I'd suggest is to put liners under the gravel to prevent weeds, for long renters such as myself, but that wasn't really an issue tbh.

Safe place, but very difficult for access hours

Lindsay was grest. Excelente desl

They are always helpful and patience in answering your questions and if you don't understand they take the time and listen to you all the time

Lindsy was great. Come see her if you need storage.

Lindsey was phenomenal! Was very helpful, knowledge and had a great personality. Even first thing in the morning. Can't wait to store here and continue working with her.

Great great service from Peter I recommend a bonus thank you and have a nice day Update: the property manager Lindsey is great. She really cares about her customers and takes the extra time to help you out when you need it. She’s great if you have any questions or concerns just go talk to her she’s got you.

Lindsy was dope. Go here and store your stuff. Or don’t. But get a unit anyhow.

Every time I come here nobody seems to be at the counter. And it’s always within office hours. They have one cart but it’s locked up so only time someone can use it is when someone is in office to get it.

Lindsy was wonderful. Quick and easy. Great price. Thank you…

Lindsy was fantastic , great customer service she is THE BOMB!!!

Nicole was absolutely a joy to work with. A smooth transaction. Delightful.

People live in them storage unit and they break in People storage units a lot so don't go there

Nicole got me in and out with exactly what I needed

Lindsy help full and good service

Nicole was amazing!! Check in was speedy and effortless! Unit was clean and ready for move in!! Thank you

Lindsey was respectful, professional, and answered all my questions. She also took the time to make sure I understood how to get in and out of the entrance and the space.

Lindsey was cool

Lindsay was great

Lindsy was friendly and knowledgeable

Lindsey was Awesome 😎

We had a great experience getting a storage unit rental from this Public Storage location. Lindsey was very friendly and helpful walking us through the process. The app makes it easy to manage our account and open the gate without a complicated code or key.

The best and most polite service at a storage location that I've ever experience. Lindsy is an absolute treasure and is the sole reason I even rented from this location. She couldn't have done more unless she helped me move stuff into the unit.

Lindsy was amazing. 5 star customer service definitely recommend!

Lindsay assisted me in my reservation while multi tasking and addressing other concerns for the property. She explained the process very thoroughly even though she was extremely busy. Its rare to find someone today that takes the quality time to make you feel like you’re #1. Sincerely thank you.

Excellent service. Lindsey helped set up a perfect unit that fit my needs and guided me through the process of setting up an account that was quick and painless. Five stars, highly recommend

I help by Peter and he was helpful treat me nice and did it everything well

Lindsy was very helpful and made my first experience with a storage company great! If I need storage again I would like to come back to this location.

Pretty clean and safety place the costumer service is professional friendly and totally understand your needs best storage ever

I've been too so many storages and this storage is the cleanest. Lindsay is a very wellcoming lady, she's just awesome.

Great service! S/o Peter!!

Lindsy was very friendly. I feel very confident about renting here. So by and see her if you have any storage needs. She is very nice and friendly

Highly recommend this location. Lindsy is amazing! She is helpful and informative and goes above and beyond for her customers. Thank you!

My name is Misty Bailey and Peter help me with my unit today he was really acknowledgable polite patient and understanding and as he was helping you today

Renting here was awsome Peter helped stream line the process. I would recommend to you store here.

The property manager Lindsy was very polite and knowledgeable. She was efficient, got me in and out of the office in no time and transferred spaces no problem. Would highly recommend Lindsy and this property.

Place is good. Secure. The girl Lindsy helped me out so much and was good at explaining everything. Even when I called being rude she was calm and handled the situation calmly and she had so much patience (had to call back to apologize 🤦🏽‍♀️ I’m ashamed okay!) anyways, she was super understanding as to why I was so stressed out about my situation and she found a solution 🥹 . Thank you for your help. I really appreciate it

Lindsy is always very helpful, and knowledgeable. It's comforting to feel like I picked the right place! Thanks

Peter was very professional and patient with us getting all the paperwork together. He was very patient and explained everything we needed to know, helped us through the process and made our experience as hassle free as possible. Awesome customer service.

I wasn't sure if I should put three or five stars for this company. My boyfriend has a unit here and he recently moved to Port Townsend to be closer to me. We planned to go pick up his stuff knowing that the location closed at nine we had dinner with his parents and came at seven only to find out the hours had changed to six o clock closing time. We checked at his old address and no one had notified him there, in email and never had there been a phone call about it. So we came home and planned another trip. That trip turned out bad because of car issues and so we replanned the trip again when he got off of work. We left immediately, which was two o clock. Being a two hour drive during heavy traffic it should not have been a problem. This time it took three hours and we made it one minute before closing and we got in just in time. The stuff he needed was important for his new job and we couldn't afford for him to lose the job because we were already behind due to car repairs, moving and a hoping in employment. The amount of stress we went through that day was insane and when we contacted customer service thinking we would be late the agents (two separate calls) were more than rude. They were disrespectful and it felt like they thought we were beneath them. The front desk clerk Lindsy on the other hand was very polite, helpful, knowledgeable of the products, services, rules, and guidelines. That was a terrible day and I was on the verge of a breakdown. If it weren't for Lindsy, I am sure that meltdown would've been a real thing. So thank you Lindsy for treating us like humans and being kind. Sometimes that's all it takes.

Thank you so much for all your help. Lindsy was very patient and knowledgeable.

Very friendly and helpful! Thank you!

Peter was very helpful and fishing and everything that he did truly thank him for helping me with obtaining my storage thank you very much.

Lyndsey is very helpful and takes the time to assist with what ever you need. She is always smiling and has a positive attitude.

Lindsy is the nicest! So helpful!

Alex showed me a space perfect for my needs, good price, he was very friendly and had great customer service skills. Lindsayb the property manager is amazing too. Go see them for a space.

Lindsey is the property manager at this location and she's awesome. She got us into a space for my RV the process is quick the property was clean highly recommend this location for all of your needs.

Don't store here. Someone broke into my storage and stole things.

Last increase was over 30% ... moved out

Lindsy and Mark were super helpful to me. I got some information wrong when I signed up for move-in, but Lindsy helped me figure out what the problem was and got it sorted out within 10 minutes. The whole experience was smooth and easy, and the Public Storage app works well. I'll definitely use this place again if I need storage in the future.

Great job by Peter. Helped me with a packing problem. Would recommend highly.

Good customer service feel Lindsay. She helped me find the right space good price Will tell people about this spot for sure

Lindsay is very professional. She helped me get the app downloaded, the Bluetooth access to the gate is awesome. Would recommend this location.

Kathy was very helpful and all my interactions were exceptional.

I have to say, the negative reviews in reading here... Must be from people who demand treatment beyond that of a customer/business professional relationship. My experience with Lindsy is both phenomenal and pleasant. She insured that my storage needs where met, but always thoroughly and quickly answer all questions regarding public storage policies and hours of operation. Lindsy's infectious smile and positivity eased my concerns and left me feeling confident that I'm leaving my personal belongings under strict security and a constant watchful eye. Great job Lindsy, I look forward to working with you for years to come.

Lindsey was very nice and attentive! Appreciated it.

I rented a new unit and Lindsey was extremely helpful, she made sure I knew how to use the gate and the app. She took her time and explained everything thoroughly. She's awesome thank you for all your help 🙏

Had an online reservation to move-in, and was told to go in to finalize this. Went in on Sunday at 2:30 PM to find no one there and all doors were locked. Keep in mind the hours state 9:30 AM - 5 PM. Called the number listed on the door, no answer. Called the corporate number, was told they were reaching out to the property manager & they placed me on hold for 30 minutes. After the 30 minutes, no word from anyone but instead I was transferred to the number I had originally called instead & was sent to voicemail. EXTREMELY unprofessional business practices & now I know why they offer cheaper prices than other storage facilities. You get what you pay for.

Great customer service

I rented a new unit and Lindsey was extremely helpful, she made sure I knew how to use the gate and the app. She took her time and explained everything thoroughly. She's awesome!

Property manager Lindsay very friendly, extremely helpful. Will definitely refer friends to this property.

Good service

Good service 👍 👌

I came in to public stoage today and they helped me professionally and quick fast and they deserve a raise. Lindsay and Bethany were awesome. I would give them both $25 or more an hour more raise. Great customers service

Mary is a wonderful manager and she always provides excellent customer service. She went out of her way to help me with my account and made sure I was able to access my storage unit. Thank you Mary for everything you have done for me!

I would give Mary 10 stars if I could! She was so helpful, and took the time to make sure the unit I chose was right for my needs. I was really dreading making this move, but she made it painless and I feel really good now. Thank you so much for your help today. One less thing to stress about.

Mary the relief manager was very nice and helpful in spite of being very busy.

Mary she’s a really good helper and she seems like a nice person to talk to

I found the online site too imporsanal so I came to the office. Lindsy was wonderful and made the process a breeze. I highly recommend this business and hopefully Lindsy will be helping you as well.

Very good helping thank you Lindsy

Quite possibly the worst business I have dealt with in past 50 years. Stored my car in their “secure” lot. After just over a month it was broken into, driver’s side window shattered & catalytic converter ripped from engine. Still sorting it out, but thousands of dollars damage. Staff couldn’t have cared less. I asked if there were other break-ins, but they said they could not discuss that with me (but I did overhear them on phone with another customer telling them they needed to file a police report). I asked what they could do for me, they referred me to their customer call center. I asked if I could see the security video since local cops won’t come unless there is a witness or someone on film, but was told no. I still need to store the vehicle but was unwilling to do so outside on their lot, so I asked if I could rent a 10x20 inside space & transfer the remaining rent I had paid towards the new space. The car was damaged on May 1, same day they charged me for the entire month of May. They said no, I could rent a new space but not transfer the rent payment just made. That was a breaking point & I blew up & started swearing. The guy behind the counter became very aggressive & told me to get off the property or he would call the cops. I cannot rate this business low enough!!!!

Madison was very kind and helpful, explained everything thoroughly and helped me out to my space. Glad I got to meet her today! Good customer service.

Tyisha was awesome on her first day..

Lindsey,was a very very good employee to have,l wish l could put her on my team

Not even 1 star there is a manger here hope she can’t be manager because she don’t have any idea how to give customer service very very bad. Customer service. Very disappointed

Best customer service Lindsy 👌

Best customer service experience ever really nice ppl in office

The manager Lindsy got me a great deal by giving me the storage and size that fit my need and at an excellent rate. Thank you, Lindsy.

Major Shoutout to Lindsy !!! She held it down to the max, explained pricing perfectly, showed us around the area and really made me feel secure and safe storing my items at this location! She does a good job of representing more than just a storage facility. Love to see her around and bring a smile to everyone she talks to, she really is a vibe and great at reassuring customers and can tell she enjoys what she does for a living. If your coming here expect Lindsy to brighten your day foreal (:

Madison was super helpful and gave me all the information I needed! She got me in the perfect unit. So thankful for pubic storage!

Lindsy Was the staff, and really help me out Good

Amazing place! So welcoming ! Thank you so much for super service!!! A+++++

I'm very happy with the service I recieved from Hope today, she made the process super easy! Thank you for all your help today!

Madison and Lindsy were so helpful today, just a pleasure doing business with. They sure turned my day around.

Hope is amazing! I have had bad experiences at other locations but Hope really resurrected my faith in good, quality customer service. She was patient with my hectic day. Very thorough in her processing procedures, friendly and smiled the entire time. Happy to be at 27000! Thank you Hope!

Melissa and Lyndsey helped me and they were great

Hope and Lindsay were amazing!!

- RENT UNCREASe of 40 % !! percent January - February

Lindsay was good. She got me into a bigger space and was available in office for my appointment.

Zori it was nice to have Zori to help me the customer, need more people like her . Thank you

I came today to park my truck and Lindsey helped me a lot to open my account and everything, she is nice and very helpful.

Great storage but keep in mind the rent will go up a few months after you move in. It's there thing...mine was 255 now its 325..pretty good jump.

I want an auction on an online auction site and came into this public storage and Lindsy was very accommodating and helpful. She's very charismatic and personable. Wonderful customer service. Would highly recommend this public storage

Lindsy provided excellent service today. She was exceedingly helpful.

Was perfect for what I needed and Lindsey in the office went above and beyond to help me with what I needed!

Just moved my one truck load out before they raised my fee again. Good riddens

The lady working stole my wallet then refused to run the camera back to help me locate my wallet. Terrible customer service. Someone like this should not be working for Public Storage.

Super friendly staff, very helpful and easy to understand. I’m definitely impressed with the Bluetooth entry access into main gate and into building.

They are always helpful and if you have any questions or concerns they always lend hand

Lindsy helped me jump my car, which had been dead for 4 months. Excellent service and location.

Lindsey and Josh did great

Josh did great!

The two ladies that helped us were awesome for staying a little after closing to help us set up our storage unit.

Building lock system was down, could not access building/ unit... 24/7 access not supported on holidays apparently...

Lindesy was great ! Made the entire process super easy and was very kind and helpful. Definitely recommend Public Storage off Pac Hwy.

I came in thinking that I wasn't going to like it here, but the manager was so nice and pleasant. I am now leaving here happy.

The women was so amazing she had great customer service and im not so easy to work with!! I will definitely recommend this location as long as she is there!!

Lindsy is amazing, great customer service and very professional. Loved the experience, smooth and easy.

Good place

Super simple easy process. Lindsay was great.

Lindsey is awesome!!

Had to cancel. The spot was thru two doors around a winding hallway and we couldn't carry the furniture thru the maze. Ridiculous because there was a door right there but the lock didn't work so you couldn't use it....

Lindsay was kind and very helpful.

Great customer service from Everett, he was friendly and helped me get into a larger unit when the one I had originally rented ended up being too small. Thanks again!

Everett was super professional efficient and easy to work with!

Adria thanks for the service ✌🏿🤞🏿✌🏿

I have stored items here for about a year and a half now. Bill has always been very helpful, straight to the point and knows all the answers. Is always available unless helping another client. Alex that has helped Bill is always helpful too.

I have had my unit no longer than 48 hours and someone broke into my unit.

Very friendly and helpful

Excellent service.

Everytime I've been helped by the older man working at the front desk, I've left upset! He's very very very rude. I can go on & on about several scenarios but my last experience while making my payment topped it off for me & all I did was ask why my balance due was like $20-30 dollars more than normal! I did what any customer would do & asked why & he make a sarcastic snotty comment that I didn't understand & when I told him I wasn't understanding he was even more rude. Being in the middle of a pandemic & my husband being the only 1 working of course I'm going to ask why my payment is $30 dollars more than normal. He's very rude, has been very rude since the day we got our unit....I would not recommend going to this location! I'll be making my payments at a different location or online from now on 👍

A really nice guy good hour's and a really nice building

Bill and Alex literally goes above and beyond every month I come in to pay my storage bill!! I actually look forward to seeing Bill or Alex! They don’t just treat me like another customer they treat me as if we are friends/family !!! They make every CUSTOMER THAT COMES IN THERE FEEL SPECIAL AND THAT IS TRUE CUSTOMER SERVICE!!!!! Good Job!!!!!!

Carrie is so fun to work with and does a fabulous job. Her customer service skills are top notch =O)

Used this facility numerous times after a flood at another location ( no names,) they were wonderful took me right in middle of month,pro rated,GREAT!!!!!!, Not pushy like car sales,they help you figure out what you need!!! The women and men who work here are top drawer!! 😉

Bill was such a great help. Wanted to say thank you.

Stored my vehicle here for about 2.5 months. Came back to it in the condition I left it and got a call the same day I drove it off asking to confirm I left with it and if I wanted to move-out so I wouldn’t be charged any extra days.

Close by, easy access is great

My storage was broken in to sometime between 12 & 9pm they took my cart and alot of items out of my storage something's that can't be replaced that I got when my dad past I'm very heart broken I didn't get a call untill 2 the next day & there is no video it says they have 24 hour surveillance that is not true your things are not safe we are also paying insurance that don't cover a whole list of items be aware!!

There's a guy there with great attitude and theirs a woman there with bad attitude. she had a attitude like we was bothering her with our complaint of how are storage was rob and broken into.

Absolutely awful place. 0 amenities, They close way to early, no bathrooms, no water spickets, no dumpsters or trash cans, and they charge an outrageous amount for the units. Absolutely no customer service nor appreciation. No storage unit should specify times you can access your unit!!

So simple!! Very secure!! No mess no fuss

Good!

Great customer service!

Wonderful experience. Very Nice Facility. Friendly Staff!

Your items will be stolen at this location. Our unit was broken into, along with six others. The officer said that this was the fifth time this month that this has happened, and management does not seem to care. Avoid at all costs.

Very accomadating And efficient.

New management and new employees

Alex was very professional and helpful with all aspects of public storage would definitely recommend!

Professional service...updates on upcoming issues, happy manager Bill.

Just bought a space for an RV. Bill was organized, friendly and easy to work with. The facility looks good. The rates are very competitive and a good value.

For the 10'x 15' unit: how long is the $118/mo. price for online booking good for, when is it expected to increase, and what is any expected increase?

Good

Today Bill helped me sign up for an account. He called immediately upon placing my request on-line and let me know the hours. He was very helpful.

Been with Public Storage for awhile has been a good experience ! When I stop to pay Bill is always upbeat and friendly.

Great customer service. Jessica, was really helpful and gives me good details about property.

I went in to this location to pay my bill and while checking on my unit,I noticed a problem.. I went back to the office and spoke with Teuila and informed her of my issue and also a billing discrepancy that I had been having... She addressed my issue right away and did what she could to remedy the problem and make me feel better about things... She also got a reduction on bill for me as well... So I felt the need too leave her a review so hopefully management will recognize her wonderful customer service skills!

We came here to get a storage unit, and the lady here Teuila was so nice with us. So we really appreciate her help. So fun. Thank you Teuila.

Enjoyed our time with Teuila, so friendly helpful and funny lol please be here everyday 😀

Teuila was very helpful!

Teuila was very informative and helpful.

Teuila was awesome and very helpful this morning! awesome customer service:)

Teuila was so nice! Thanks Lady!

Bill helped us with the door that was off track and we GOT it. He's the best

Bill gave us great service and offered great customer service

Bill and Teulia are very helpful and nice person.

I'm vacating today and Teuila was very friendly and helpful such a great experience! Bill who is the property manager was always nice and very informative about everything! Awesome company in general!!!

She's very helpful..very kind and provided good customer service to us..thank you..

great service...Bill

Can we get to our storage after 5pm

Had unit for months. Get a call asking if we had moved out and will be charged to clear unit with what in it. Called to say have not moved out .Told no lock on unit. Went to unit. Locked had been cut off and most of what in unit stolen. Filed please police report and filed insurance claim which may pay nothing because no pics or receipts of stolen items. Bin full of dvs and music cds. Clothing and rock collection. Many years of collecting. Nobody keeps receipts from years ago. . Will not rent ever again from here

I stopped in to remove a unit that i bought (bidder) and Teuila was very friendly and helpful. I was on a time frame and she was patiently waiting for me to finish up. Keep it up!

Bill is great and helped me get my van parked in safely for the rain season. I like how he also gave me a good price for storage at his locations. Again I want to thank him for all of his help providing us good customer services.

Sketchy people working here. Move-out day was supposed at the end of the month (Saturday) but called 2 days before to confirm about the move out process and was told that I was able to move out until Monday. The lady I spoke with said there would be no extra cost nor cause unnecessary problems if I choose to move out on Monday. I moved out on Sunday and was told to pay the full amount of the following month. I spoke with Bill, who wasn’t very friendly to me, and he “try” to send out a request and told us to speak with Chuck, the district manager. I called Chuck to inform him of what happened and he said he would again, “try” to help me figure out this issue. It has been days after the phone call; no one wanted to take responsibility about the misinformation and still charged me the full amount. A customer should never take the consequences when it was the fault of one of the staff members, especially when it costs them money. Staff members should also take ownership of their mistake, especially when the customer has been misinformed. Even though I took advantage of the rental unit, I will never come back knowing that the customer service provided wasn’t very professional and that it made me feel that they are just taking advantage of the customer. UPDATE: After the review was posted, I did appreciate Chuck reaching out to me and reverse the payment and make this right. He called again this morning letting me know he reversed it. I hope they consider making some changes to their process so that this does not happen again in the future.

Teuila was super friendly and very helpful.

Bill helped my friend Heather out with getting her unit and was super helpful making sure we had everything we needed supply wise and answered all the questions we had. Thanks so much for everything you did to get us set up Bill! I would like to add he was very thorough and made sure there wasn't any surprises to catch us off guard later :)

Very polite and helpful and a great attitude !!!

Everyone seems friendly, Bill was very informative and helpful. The only reason I don’t give a 5 star is: they leave the gate open at times all day, also more then 1 car can go at a time through the gate. Anyone can drive through when it’s open and anyone can go through when multiple cars can go through after one enters their code! SECURITY ????? I don’t feel this is a management issue as much as corporate. Don’t know how it can be fixed. Whats the reason for a code when multiple cars can drive through the gate after one person puts in their code? Not sure the purpose of the gate open all day either. I’ve notice a lot of the Public Storage places do this. I have to carry my own insurance, can Public Storage help a little by keeping their part of security secure for us who are storing our belongings. Can we possibly re-visit hours, even a couple hours earlier and later especially during the summer months. Maybe like May 1st through September 30th ?

I was at your site just assisting my friend and realized this is not a run of the mill storage facility. I've used a couple different storage facilities over the years and this site is by far the best maintained that I have experienced. In addition, Bill is very friendly, so much so that it struck me to reach out and comment here. Well done. Thank you.

I was surprised how big this property is! The manager gave me a solid overview and walk-through...Bill I think his name was. Seemed to take a lot of pride in his job and business...not like a lot of the other youth of today that are distracted and ill-attentive to big decisions like this...and didn't waste my time. And since I didn't have a lot of time, I was glad that when I arrived right at 9:30 they were already open... on time.

Bill is awesome. Bright, cheerful, professional and knowledgable

Costumer Service is excellent

Great price and spacious. This location was very convenient for my truck. Bill really helped me out and made my life much easier.

This is a well run operation! I don’t believe I’ve ever seen a storage facility run and maintained to the standard of this one. I hope Public Storage recognizes and rewards the manager of this site. The professionalism and commitment to quality he exudes is evident throughout this facility. I am very impressed and will heartily recommend this location to friends and family alike!

Bill was very helpful in finding a place for our RV.

On site staff is awesome. Tends to be a little expensive. Corporate management is terrible.

Great service. Thank you Bill

Great location to store your goods. Clean facility and facility is clean.

Great service from Bill!

Like this place

Lisa was extremely kind and helpful, as well as super professional in guiding me through the necessary steps to rent my unit. Thank you, Public Storage, for hiring such a wonderful person!

Brittany at Public Storage was fantastic! She made my move-in quick, informative, and efficient. Nice to have a competent and trustworthy manager around when entrusting your valuables to strangers. A+!

Bill and his crew where very friendly and out going. . We need more people like this it's nice to find people how enjoy there jobs... MIKE.

Bill was very helpful in making sure I was able to fit my camper into one of the available parking spots. He allowed me to drive in and try out the available spots before renting. Some of the spots were too small as the existing person parked in the middle and thus took up the entire bay. Bill let me try out a couple till we found one that worked.

Bill is always very nice and helpful. I'm happy that i can go there and get great customer service.

Great and friendly people(Sam and Ron). Clean and well run.

Bill is awesome always a big help and friendly.

I made a reservation last week and within an hour Bill called to confirm that reservation. Talk about great follow-up! The day before and the day of check-in Bill was very professional and knowledgeable. The service was fast and complete. My overall first time opinion: Pros: Fast, complete, and knowledgeable service. (Thanks Bill!) Great price for what I needed. Easy access no dead ends forcing you to back out. Clean and accessible to the main road. First month was $1.00 but $25.00 administration fee? Well, if it goes to Bill he has earned it by making everything so fast and easy! Cons: The storage themselves could use updating with insulation. Cross ventilation between storage units should also be considered. We are in the Pacific Northwest mold will always be an issue because I have an inside storage. The inside should reflect the outside it is like a morgue when you walk in. The hours of access to the storage closes too early anyone who works a 9 to 5 would have to take off just to get in at 6 even on the weekend it closes at 5. Overall I am getting what I paid for but the good service was an unexpected surprise!

Location is very convenient and Bill is very friendly and helpful. The prices are very competitive too. You don't need to look anywhere else when shopping for storage units.

Bill is friendly, knowledgeable& helpful

Bill and Michelle have been a great help. The facility is well run and while there are other PS facilities along Pacific Highway I am very pleased to be in this site and working with a great team.

does my son dustin burtis still have his rambler car there? want to fix it as a surprise for christmas.

Bill was great. He was very helpful. Thanks Bill.

Really nice affordable place. An very helpful with our last minute need for a place for our rv

Every time I come in Mr.Bill is always pleasant and just a all around nice gentleman. Always willing to assist me with anything, he seems to be quite knowledgeable about public storage procedures, so he is able to assist you when needed. I like him, 😀

I can't tell you how much I appreciate the manager, Bill, when I arrived with my RV. Even though I had a reservation, he worked diligently and professionally to make sure I had a spot that I would fit in and that I understood all of the Public Storage rules. He explained everything in detail to me and made that everything was clear. His communication skills and professionalism were top notch. The fact that there are no 'dead ends' on the property helped out immensely as well, giving me opportunities to approach easily from different angles. Thank you, Public Storage, and Bill, for being there when I needed you!

Bill was very helpful

Michelle was great getting me signed up

Horrible service! There was debris from a repair job with splintered wood and rusty nails sticking up where anyone could step on right in the doorway. We brought this to the attention of the manager whose reply was "this isn't a playground" they claimed they charged our card and it was denied BUT bank has no record of that and we called same day to ask them to run it again. They insisted that they had to run it as late payment. Despite them not even running it in the first place. Low and behold the second time they ran it with an extra $50 late charge it went through with no issues. We will be taking our business elsewhere.

We were looking for a place to store our 25 foot 5th wheel trailer and were very fortunate to find this place. It can be very difficult to find this kind of storage. There is plenty of room to navigate and back our trailer into the parking spot and unlike most places around, it is also covered (sort of like a carport roof). Bill, the manager, was very friendly and helpful. He walked us down to show us the spot and got us our passcode, so we will be storing our trailer here when we aren't out on the road! One other place that we had found previously, you had to navigate through narrow drives between buildings and it seemed very risky to go around some of the corners. This place isn't like that at all!

Nichole Lewis was super professional and very easy to talk to about information. she knew all the answers to my questions and provided everything i needed.

Nichole Lewis was very approachable and handle situations with a professional attitude. her spirit was always positive and fun.

Bill is amazing, thanks for your professionalism

Bill just got me all settled with a secure, covered space for our trailer. Friendly and welcoming. Can’t wait to move her in.

Bill was down to earth very friendly, very helpful, very good customer service, and informative, really nice guy, thanks bill !!!!!

Bill was great, and good customer service

Just got a storage unit today. Everything went smoothly and Bill and Brittany were awesome! Very friendly people! I would definitely recommend this place 😊

Our experience at Public Storage was very pleasant. Bill was more than accommodating. He was very knowledgeable and friendly and we were happy to be able to work with him.

It was like family. Started making conversation with me as if we knew each other. Felt great.

Clean place to keep your stuff safe. Great employees are very helpful

Darron was very helpful. Good service and nice facilities. Thanks! EDIT: After having the unit for a year, it was broken into and about $600 of camping equipment was stolen. I had warned property management that the door to the building was broken and they did nothing to fix it. When they called me to report the break in, I came down and the door was STILL broken when we went to do the inspection. When I confronted the property manager about the door being broken, he completely refused to acknowledge the issue and kept telling me they already filed the work order. I told them I would give them another month to fix the issue or I was gone. Needless to say, they didn't fix the issue so I cancelled my lease. I cannot recommend this location since they do not properly secure the buildings.

Staff(Bill) has a very cordial relationship with customers.

Bill was awesome! Thank you so much for making this painless!! 😊

I moved in back on February 9th. Brittany was very nice, excellent customer service!

Bill is the best. So friendly

When I first went to this property, Bill was so welcoming, he is a bro from another mother type of a person. Five stars for him.

Good place to keep safe your stuff, furniture, cars, equipment and much more. Great customer service and just becarful if you don't pay rent or you storage will going to auction soon.

Great place if you need storage... Been with them going on 2 years now...

Melissa and Liz are amazing come check them out!!!

We have rented here on numerous occasions and have always been treated well. This last visit was above and beyond our expectations. Ariel was great! She had to walk to the furthest corner in the rain, couldn't accept a ride. Then found a unit closer to the office that was cheaper. Then had to call to clarify information and she was calm and explained it all. Thank you

Bill and Liz were super helpful and friendly!! Thanks :)

Bill is awesome! Look him up.

Shayla and bill were helpful and great customer service.

Shiela really knows her job, and has great customer service skills.

Awesome service and very patient management!!

Shayla made my day so bright ፦)

Friendly staff

Shayla was awesome

Great customer service , Thank you shayla 😊

Shayla is a very pleasant and knowlegadle representative. Thanks shayla!

Extremely helpful. Thank you again Shayla!

Great customer service from Shayla!

RV got broken into and a bunch of stuff was taken, cancelled membership.

Very good service and very professional thanks shayla you're awesome

Shayla was awesome!

Bandit....... District manager did contact me about my previous comment. Have not been in to see the new owner yet or manager. But at least they were concerned. Check back later!

Shayla was very helpful and very sweet

Shayla was very hopefully and real efficient thanks Shayla

It's a safe and good storage place

Bill is awesome! Fast, friendly service, great experience all around. Clean property. Highly recommend!

If it wasnt for them we wudnt have had a place to store our RV

Fast and friendly service

Very friendly and very helpful.

I'm in the process of moving and I needed a unit fast. The location on the highway set me up with what I needed. Thank you so much, Sarah! 😁

Bills a great guy

Bill is Great!

Friendly and fantastic customer service BILL...... funny guy...

Audrey and Christina were fabulous. I was having a rough day and their smiles and help were top notch!! They helped me turn my day around

Bill was great! Very friendly and helpful

The staff is GREAT!!! Lisa was the best help and made everything a simple and easy process. Prices are good and I am nothing but pleased with my experience.

So when did this times change never got a notice of the changes. It was 9 pm now it's 6 pm. Just drove from Kirkland to find out I can't get in. To top it off when I move out in a few weeks the time won't work for me due to all my help has daytime jobs and won't be able to now thanks for your help. I think 3 stars are pushing it.

Darron was a true professional. Helpful and informative. I was a little hesitant because of the history of vandalism but I felt like my stuff was is in good hands with Darron.

Darron and Lisa were great. They made sure we had everything we needed.

Will post the rest of the photos of all of the damaged vehicles soon. They jacked my unit and kept a month of rent. Great job

Was very fast courtious friendly manaanger was great and easy to understand

Received great customer service from Darron and would recommend this facility to freinds

Darron Had good customer service.

Darrron, perfect service.

Darron did a great job today with my account.. give my guy a raise

Darron good seveis

Derron was great. Easy going. Thank you.

Darron

Excellent customer service . The gentle man Darron was very nice and professional.

Kathy was a great help getting us what we needed

Amy was great and helped me find the unit of my dreams. Whats going on with all of the broken windows on the cars trucks and RV's? I counted over 12 vehicles with window damage. How safe is my stuff?

DO NOT PATRONIZE THIS TOPEKA, KANSAS LOCATION. THERE ARE A NUMBER OF REASONS WHY THIS SITE SHOULD BE CLOSED.

Darrow was very helpful and explained everything in detail. Great cusome experience, will return again and recomend to others.

Reggie was as helpful and friendly as anyone I've met. Hats off to Public Storage for employing him. Keep up the good work !

Great customer service! Thanks Reggie for all your help. He didn't have the size unit we were looking for and referred us to one of their other locations down the street, providing us with their contact info.

Just an FYI to everyone, my rent is going up by almost $30 after only using them for 3 months, and I thought insurance companies were bad. I have never heard of such a thing. In order to carry on doing business in an honest manner, they need to inform their customers that this happens, now I am worried if in another 3 months, rent will go up again. I understand rent can go up, but by almost 30% in just 3 months, that is ridiculous. I am so upset, especially because the people there were very nice and all, but this is definitely something that should have been mentioned nonetheless.

This place is absolutely amazing. Great staff and I've had a great experience here. Customer service is top notch and the units are well kept and clean.

Reggie Was very helpful and polite. Fast service,ver imformative

Reggie has been great every time I come into the office. Thanks

loved this place they have such awesome staff, like Reggie a super cheerful guy and helpful to.would totally recommend this place.

Super friendly and very polite! Reggie explained the entire policy without any hesitation. Great customer service all around.

Was a joy to meet and be helped by Reggie!

Reggie your awesome, & thanks for all your help!

We have kept our boat at this location for over a year. Reggie from the first call I made to see what was available to the last call after I sold has always been a great help. He also shines with cheerfulness which will put a smile on your face. I would recommend this location to other. Thank you Reggie!

On entering the office, I was greeted by Reggie and Andy and was helped right away. Not only was the service friendly and expedient, Reggie answered all of my questions without batting an eye. I was in and out in record time. Thank you for making this errand easy and pleasant!

Andy was very helpful and courteous when we first rented the space. Lighting and gate/door security are as good as can be expected. Reggie called a week or two later to make sure we were happy, etc. Seems like a smoothly-run, friendly operation.

Getting a storage unit from Reggie was quick and easy and I was glad he was able to give me a unit at the price I wanted. thanks reggie

Thank you Reggie! Moving boxes and supplies on site and Manger is very helpful.

Reggie was so helpful and knowledgeable about the product he was representing. All my questions and concerns were addressed.Thank you Reggie

Always a pleasure to see Reggie he is a great manager

I have been with Reggie at two locations for about 6 years. He and the staff have always been helpful. they place was always kept in good condtion.

Very helpful. Kind and friendly. Tina gave me a great tip.

This is by far, the best Public Storage facility I have ever used. Reggie makes the entire process enjoyable. He really made me feel welcome with his huge personality and attention to detail. If customer service is what you are after, then Reggie is your man. Thank You.

We have rented the storage from this location and it has been the best experience we have ever had. Reggie is the most energetic, happy and helpful person. He always there to help. I wish every body can learn how to really take care of the customers, the way he does. I will definitely recommend this place to others.

Avri was very helpful, knowledgeable, kind and courteous. I really appreciated all her help. She called me early and made sure I had everything I needed before and after I came down. She explained everything well and completely. Will definitely recommend to others.

Tina, has given 5 star service today great!!!

We were helped by Avri and she was very straight forward on how things were going to be renting out the storage unit & helped us choose the right size

I never write reviews, but the customer service given by your employee Avri was above and beyond. Thank you!

Avri had great customer service, & so did reggie i definitely plan on coming back to rent in the future 😊.

Reggie is great. He is friendly and efficient. The storages are clean and easy to access. Thank you Reggie.

My only storage that well maintained.

need better hours toaccess your storage

it was great! Mr Reggie made my rental experience awsome!

It was great Mr Reggie helped me alot in my storage rental

Reggie was exceptionally helpful and assisted in me in my decision making process concerning my storage needs. His knowledge and customer service skills would be me back for business any day. It is appreciated when civility comes first! My first Choice for storage needs...Thanks again.

This location was clean and well kept. Mr. Reggie was very helpful and accommodating to all of my needs and things that I didn't know I did.

$60 a month for a 5×5 unit.. I just needed some space for a table and some rubbermaid storage tubs.. Didn't even fit them in.. $60 for a 5×5 space is just greedy.

Reggie and tina did good service

Reggie did a very good job helping with our storage needs.

Reggie was excellent. Over the phone he told us what we would need to bring in order to sore our vehicle. When we arrived he quickly greeted us and showed us the available space. He was easy to work with, very pleasant, told us about the facility and gave straight answers to our questions. He made the rental process easy without a lot of nonsense,

Reggie made our whole unit rental experience simple, and he was an absolute pleasure to deal with. He was very helpful in getting us exactly what we needed without trying to over-sell us on any unneeded extras. The facility is clean and well secured. I highly recommend this storage facility.

Came in for a quick payment of my account and in front of me was a family of 5 that Reggie took care of very well! They laughed a bit a joked around as their needs were met, and they left with smiles on their faces. As I paid, Reggie was very friendly, and made sure the process went very quickly. His 15 years of service shows!

Avri is has great customer made my public storage experience wonderful

Over the course of 2 years, our camper had the windows smashed out 3 times! Someone broke in the first time and stole everything out of it. After repairing the window for a $250 deductible through insurance, someone smashed it out again in an attempt to rob the camper a 2nd time! Now this is costing me another $250 deductible!! This time there was nothing in it to steal, because someone already stole everything! I did attempt to put signs in the window pleading for these scumbag criminals to "please not break the windows, the trailer has been robbed twice already and there is nothing left to steal". 6 months later...someone shot out 2 of the windows with a BB gun!! Now guess what...another $250 deductible!!!! Every year Public Storage sends us a letter stating the rent is going up until it was finally $120 per month and we had enough. The only reason we stayed there so long was because we needed our camper covered and Public Storage was one of the only ones available. They wont even put in security cameras in the parking storage after the manager says he pleaded with the corporate offices to install them. How can you have some 40+ vehicles stored on your lot for over $120 per month each and can not even put in one stupid camera???? If you value your items and/or vehicles at all....do not store them at Public Storage in Kent at 27000 Pacific Hwy S.

Reggie is a very helpful man and made sure I securely managed my property in a safe confined storage unit. When my lock was not applied correctly he notified me immediately to make sure I was aware. This was the best public storage I have ever came across.

The attendant (Avri Ana) was welcoming and sharp in business enthusiasms. She is outgoing .

Experience was fantastic! Checked my car in with Reggie at this PS site. Reggie was great, he explained everything in the contract agreement clearly and answered all my questions well. The facilitate itself is well kept and secure. I am very happy that I decided to use this particular site.

Reggie was awesome

Exceptional customer service. Manager maintains a personal relationships with tenants

Great employees all around from the management to the maintenance staff. Very warm greetings one you step in. Site is well lit, clean, secure, and great pricing. I would definitely recommend this place to anyone looking for the best value and service!

Hi Managers, I would like to write-up Mr. Reggie for the excellent services he rendered to me a few days ago. First off, he reminded me of my dad's "Etiquette" drilling; he used to make his children go through when- ever we messed-up. Only, this time my friend Reggie did not wait for me to finish, before he brought it up as if he had that in mind previously. However, it was good to remember, for he took me back to the days of my youth. He was very explanatory, very detailed oriented, and most of all; very persuasive. I have got a lot of good stuffs to say about my friend Mr. Reggie, but these are all I have time for right now. To be frank, I can't imagine anyone attacking him while doing his job, 'cos, he is very jovial too! (They laugh) Thank you all. Sincerely, Paul H. Anegbeode Jr.