Public Storage Self-Storage Units at 5700 Soundview Drive, Gig Harbor, WA

Thanks Josh, Beverly and Fawn, You guys Rock. You run a great Storage. Great staff. Great Place

We would like to check out today and close out our space today. Is that possible? NH

Beverly is very helpful, friendly and professional. Customer service is second to none. I recommend this place to anyone, plus the price is the cheapest from the competition.

No stars really. Stuggled to originally get in the facility because the "manager" is terrible and doesn't the phone or return messages. No on-site office, no on-site person. Left a cab-over camper there several months and the facility was wide open upon return to pick up the camper. Thieves stole the electric jacks (valued >$1200) off the camper. Not at all a safe place for your belongings.

Such a wonderful lady very helpful

It's great, although the new office is a little wierd

Had a wonderful experience at the Soundview location! Josh was splitting time between properties! He communicated everything from rules to financing very clearly! You won’t be disappointed here!

Josh really walked this first time renter....great job!!

Just be cautious. I booked a unit less than 24 hours ago, ultimately realized a few hours later I had made a mistake, and I returned the keys and lock first thing this morning without any use of the storage unit. They kept $255 of the $258 they billed me 24 hours ago. It is what it is, but the reality is in most any other business structure this would be seen as what it is, unethical.

On site manager is awesome and very thoughtful. Exceptionally high prices!

Great customer service from Kathy. She communicated right away when I made my reservation and was very clear regarding rules and regulations.

Kathy is wonderful!! Very helpful and knowledgeable.

Easy to rent Kathy did a good job

I helped my sister move and I met Kathy at the storage units. She is so helpful and stopped me before I got into a bind with a trailer. Kathy is delightful and I will add fun to talk to😊

Kathy is wonderful. So cheery and helpful! She is awesome. My brother from Wyoming spoke on the phone with Kathy and she was so helpful he insisted that that was where my stuff needed to go.

Kathy has awesome communication skills. She reached out to me to make sure I felt welcome to my storage unit. Excellent customer service!!!

Kathy she’s the best property manager, professional, accurate and very helpful. Secure good premises

Kathy was terrific walking me through step by step to get signed up! Terrific customer service.

We had a very wonderful experience renting from public storage not only do we get a rental unit on the first try but we also were upgraded from Cathy with no problem and she helped me immensely thank you Kathy

Fantastic service from Kathy!

Kathy is awesome, great help

Great service from Kathy! Can’t believe how easy it was. The friendliness and service was outstanding!

Tony was the best! Made sure to give me a call and was very relaxed/flexible with my schedule! Thanks for going above and beyond !!

Great help with Kathy! Thanks all!

Kathy showed me Wonderful service, friendly and also very welcoming.

Rented a 5x5 unit. The inside smells of mildew and mold. Black mold stains are present on the underside of the roof in units. Large gaps under the outdated WOODEN doors to units allow for rodents and insects to get into your unit. I observed multiple carpenter ants in the hallway going into another unit. The top of the unit is not secure and theres enough room between the end of the sheetrock and roof for someone to get into your unit from theirs. Was pressured by Kathy upon renting to do a review when I did not want to. I filled out the review just to have her stop pressuring the review. I am now changing the review based on the lack of maintenance on the property and another instance with Kathy. The second instance occurred when my daughter gave me her can of Minute Maid lemonade while I was unloading the car. I accidentally forget I had sat the can down because the weather was bad and I was trying to hurry to load a few items into the unit. By the time we drove out and I realized I didn't have the can, I thought I had sat it ontop of the car and it accidentally fell off somewhere. The next day we came back to the unit to get some tools. As soon as I pulled up to the unit and got out of the car Kathy came up and started yelling saying I threw a can of alcohol on the ground of the facility. I explained I am a cancer survivor and have MCAS and can not even drink alcohol and that it was a lemonade can. She would not stop about how I just threw a can on the ground even after explaining it was accidentally left behind. The other stand in managers are polite, understanding and respectful. I highly recommend to anyone looking for a smaller unit to use any other storage facility in Gig Harbor. The other storage facilities in Gig Harbor are far more updated, cleaner, and more secured. When talking to the other storage facilities in Gig Harbor, the managers where nice, straight forward, and made the transition from Public Storage easy and seamless. Not only did I find a better storage, I was able to rent a updated 5x10 for the same price as the 5x5 at Public Storage. If your storing anything of value that doesn't normally go into a garage I would go somewhere else.

Kathy was very professional and courtesy great customer service

Great service. Kathy was very informative and easy to work with

Kathy was very helpful throughout are use in storage

Kathy set me up quickly and it was super easy ! She was very professional and friendly

Easy to work with staff; never any issues and the manager was excellent to work with. Everything inside was clean, dry and as it was left. No gate issues. Used this service for almost 2 years, driving in and out carefully. It was a peaceful experience.

The Public Storage in Gig Harbor is the best storage facility in Western Washington! Kathy is very friendly, helpful, and quick to respond to any questions I had.

Kathy and josh were great

The Public Storage facility on Soundview Dr in Gig Harbor is the best choice in the county of Pierce and city of Gig Harbor for all of your storage needs. Kathy is the Manager, a woman who will warmly greet you, answer all your questions, with a smile that is genuine and far-reaching. Her employee Patty is a person in possession of a great personality. Both their goals are to give any assistance in your packing and storage needs. Great choices, warm personalities are excellent reasons for stopping here.

I am writing to say we have experienced other storage facilities and this Gig Harbor public storage is 100% the BEST. Kathy is so professional, helpful and courteous! She has been there for us on every visit with help and suggestions. She takes time to inform us as to do's and don'ts. Thank you so much for hiring great people. We have 3 units. kudos to you!

Great place. Very clean & safe. Great manager.

Was very easy and safe at getting my unit. Was available on time and in great shape.

Tricia was above and beyond with her assistance and customer service.

Nice easy transaction, Kathy was great help.

Very fast and curtious Kathy the manger was very helpful with my needs for size of unit

I highly recommend this storage facility. Kathy is friendly, helpful and has a great sense of humor. She was great to work with.

Very easy process Kathy was very friendly and helpful

Kathy super professional and she was very awesome in giving me directions from spanaway to gig harbor

I stopped by this location in Gig Harbor 08187 with my daughter Nikki to find a large unit as she was moving from Connecticut. I met a woman name Kathy who was outstanding. She explained exactly what I needed and the size that would fit all my belongings but unfortunately she didn’t have that available. She did check to see if there was any other locations that she could find a place for me to store my stuff but with no avail as I need it to be in Gig Harbor. She was friendly and upbeat and normally I don’t write reviews but she really knew everything about her job. This girl deserves a raise. I’m a recruiter and I would’ve loved to have her come work for me but she loves public storage. Kathy is going to let me know if anything comes available. My daughter and I were very impressed by Kathy. She is a dedicated employee. The property look like it was very clean and well-kept. She takes pride in her work. You’re lucky to have her!

During an exhausting move in frigid weather working with Kathy to reserve a storage unit at the last minute was a terrific experience. She was welcoming, knowledgeable, friendly, and expedited the process to meet our needs. Kathy knows how to get the job done and is a customer service pro. She gets a five star PLUS rating from me.

Kathy the manager was very. Nice and polite and she helped me out in getting an space for my boat

no. just no. oldest one in the city. hasn't been worked on since it was built is more like it.

Thank you to Kathy! She was a great help in setting us up so quickly with our unit space!

Tracy and Kathy were very helpful and made the process easy!

Getting a storage unit was quick and simple through their website and when I accidently got a unit that was too small. Kathy was the greatest help and worked through with me to transfer my first unit over to the unit I have now! I highly recommend this location and especially the people here!

Kathy is a professional and gives great service.

Kathy was very helpful and courtsey. And she was perfect

Tracy did an great job!!

Tracy was amazing. She was quick and thorough and so friendly!

Happy I went here. Kathy was able to accommodate my needs and set me up with exactly what I needed. I recommend it here.

We are so glad we found you guys. Kathy was so helpful both on the phone and in person.

Kathy was very helpful. Thank you very much for your assistance. BC

Ease of renting on line, manager on site (Kathy) was super helpful in showing and giving all the details of entry, hours , etc. Totally happy with renting from PS.

Thank you for all your help in getting us set up for our storage needs Kathy!! We appreciate your knowledge and professionalism! We also enjoyed your great sense of humor! Thanks again for making it so effortless for us!

Kathy is wonderful she has been there for me so many times she always welcome us when we arrive and waves when we leave .. we feel our Motorhome is very safe there and so very satisfied that we rent with Public Storage…. Kathy is a gift to your business :) ❤️

Kathy is great, very helpful, accommodating, professional, very sweet, thank you! I’ve always had a great experience with public storage and their staff!

Kathy is the best, always has the answers and very security conscious. She has always been kind and courteous to myself and all customers I’ve seen her interact with. Keep up the good work Kathy...

Public Storage is a very helpful and well kept facility. The staff is very polite and very helpful. I recommend them for your storage needs.

How much for the large one?

Kathy was great, explained everything fast and efficiently, very thorough. Moving always sucks and it's nice to run into good personalities along the way ⭐⭐⭐⭐⭐

She is awesome!

Clean, orderly storage units at a good price, with extremely helpful staff - great place!

This storage facility is excellent. It is clean, tidy and the manager Kathy is always cheerful and helpful. I would recommend this location to anyone looking for a clean safe place to store things.

Kathy and the other gal were great during our rental. We would definitely rent from this place again.

Very helpful, explained things carefully. Kudos to ,kathy.

Great service by. Kathy and reasonable price

I am currently renting a unit here at the Gig Harbor location. The management has gone above and beyond when it comes to customer service, I have nothing but good things to say about how kind the staff is here. I do have to be honest though and admit that the storage units are very old and that being said here in the PNW it's very wet and the units do smell like that old wet moldy smell. I do realize there is not a lot they can do to prevent aging however I don't recommend storing anything delicate, personal or of value that you'd worry about getting moldy or a bad odor. This is a great place to store everything that can't be damaged from a bit of moisture!

Kathy, at the Gig Harbor, Wa location has been the most wonderful person to do business with the entire 7 years I have been there. She has always been extremely helpful with all of my needs, including upgrading my storage unit twice. The property is kept very clean and I feel really good about keeping my families items stored there.

Kathy and her staff were Awesome.

Kathy was very helpful and has a great attitude. We appreciate customer service like hers. Great space for our storage needs!

Cathy is wonderful. Thank you for being nice and making the check in easy.

Kathy, the property manager, is fantastic! Wrote another 5 star review when I moved in from how easy and flawless the process was, and now writing another one upon moving out for the same reason! This management team also does a really great job at monitoring property activity and I felt my valuables were always very safe within their units. Thanks, Kathy!

My storage Neighbors were keeping food (a large bag of rice) in their storage unit, and a lot of my stuff became a nest for mice. I had to throw a lot of stuff out because it was covered in mice excrement. When I told the staff they did not care and said they couldn't do anything about it. When I moved out on the 2nd to avoid my reoccurring payment on the 3rd. They charged me for another full month because I had rolled into another month and they don't prorate rent. Again staff did not care. Would not go back.

Clean and very easy to get to the unit. Everything was done on time with excellent communications.

Very friendly place. She's helped us a lot in deciding what we needed to move. She's very observant and remembers individual people. She truly cares about her job and her customers.

Kathy was great . got me all set and settled in. couldn't have been easier

Kathy did a great job great to deal with. Only one thing would like to change RV space to first one I looked at. Thanks

The manager Kathy has been very helpful getting my boyfriend Todd set up with storage. She is very professional. Definitely recommend this facility.

Kathy (property manager) is awesome, and the reason for the good review! Rent price not so great. When I initially rented the space the price was reasonable, however my rent increased 4 times and almost tripled in 3.5 years, thus moved to another local storage facility with more reasonable rates.

The units reek of must and mold. Everything will end up musty and gross. Poor lighting in hallways.

Wonderful customer service! They are so friendly:)

I stumbled across this public storage place today, and what a great find. What is most impressive is Kathy, the property manager. She is friendly, professional, and she takes pride in her work. I was happy to rent a storage unit from her today. Thanks Kathy!

Just sold my home and needed a spot to park my boat. What made my experience so special, was the service Kathy provided me. She took the time to explain my options, the rules and policies. She even worked around my hectic schedule. I really appreciated her customer service and the genuine interaction we had. Thanks Kathy!

Kathy, the manager at the Public Storage in Gig Harbor, is amazing! She went above and beyond to make sure I have the proper size storage unit for all the stuff I had. She was kind, informative and accommodating. Definitely made my move out a lot more pleasant. I would definitely recommend this location.

I just wanted to give cudos to Kathy Wencl At the public storage in Gig Harbor . We've used a couple units there and she's one of the most hard working women we know and has never failed us to take care of an issue. This morning a light bulb went out and within 5 minutes she had come down opened up and changed the bulb. You guys are the best.

5 stars for service. Will addend review if have facility issues. Kathy is the Boss Lady at this location. I found her to be professional, communicative, prompt, and friendly. My face to face check in was quick and questions answered. Prior to move in, she followed up promptly via email and phone to make the check in process was complete and understood by me, and all questions answered. Thus far, because of Kathy's professionalism and pride in her job, I consider my belongings secure at this location. Thank you.

Kathy was very helpful in getting me set up. The rates are very reasonable and the facilities are clean and kept up.

Kathy was very professional and offered all the appropriate discounts. She showed me where the storage room was located and provided the hours during the Covid-19 Pandemic. She allowed me to verify that I my renters insurance did cover outside storage facilities and offered me a lock and key. I am very pleased and even was able to unload a few items into the storage room today. Thank you, Kathy! I will recommend this Public Storage to my friends and family. Adding to this review because I don't know how to post a new one. So, I exited my storage space with the intention of going through the boxes my mother left after she passed away on Mother's Day this year (2020). However, I was not able to go through them and decided to rent another storage space from Kathy. She was just as professional and helpful as before. Again, I highly recommend Public Storage in Gig Harbor. Thank you again, Kathy!

Kathy was absolutely wonderful! So friendly and helpful! I would absolutely recommend this place just based on her customer service alone! Thank you Kathy!!!

Great place. Kathy was very helpful. Highly recommend. Easy access off of Hwy 16.

Kathy from Public Storage, Gig Harbor was absolutely amazing! When I was in need of storage, she immediately contacted me back and also accommodate me with a unit more specified to my needs. Constantly available and clean facility. I would definitely recommend them for your storage needs!

Kathy was so nice and helpful. She made getting a storage unit very easy. I would highly recommend this storage place.

i came in the gig harbor location last week and i was inquiring about units and prices on spaces and the manager kathy she was very polite to talk to and she was very knowledgeable and she showed us some units and the property very very clean and she explained everything to us and she gave us her business card and if we decide to rent , here i will sure come back here to this friendly storage facility and rent with kathy

Very friendly. Clean and secure. Easy access. And Kathy is very knowledgeable and helpful.

Keep an rv here. Found Liz to be very responsive to my calls, she & here team kept me informed monthly until a site opened, have called me if I forget to let them know I'm taking the rv off site. Very pleased with this location and how Liz runs it. August 4, 2020 I continue to be very pleased with Public Storage for my rv. Kathy has been pro-active in letting me know about and resolving issues with my account and has helped me move to a better space following a casual conversation (she called me of her own accord based on the conversation). I find PS to be a significant upgrade compared to where I used to store the rv.

Excellent service by the manager (kathy). Very helpful and helped me get a great rate on my unit.The location of this public storage is at the 5800 Business Park located off of Soundview Drive.

Kathy was so kind! Gave me excellent and fast service. So quick, easy, and pleasant. Thank you!

Margo is a wonderful attribute to this Public Storage location! Her customer service was phenomenal, very kind and knowledgeable. Affordable, CLEAN, and welcoming. My experience here today was great, thanks to miss Margo!

Got great help from Kathy a little while back. I was closing our storage unit at her facility because we needed something bigger and she was extremely helpful in finding me another Public Storage unit in Fircrest. We needed something immediately and she helped out immensely.

We have recently moved to the area and needed significant storage options during this process. Kathy was amazing in helping to meet our needs and helping to strategize our short and long term solutions. Not only did she do everything necessary to accommodate our requests, her pleasant and cheerful personality made it fun to work with her. The facility itself is a great layout. It has easy access, it’s clean and has nice wide vehicle access driveways. We highly recommend this facility and working with Kathy.

We had to move suddenly and needed a storage space quickly in Gig Harbor, WA. Within minutes of my online inquiry, Kathy responded and made the rental not only easy and very fast, but she was incredibly thorough and welcoming. She made sure the space met all our needs, gave us a great price, and did it all with a smile! Thank you, Kathy!

My boyfriend and I needed storage ASAP as we prepared for an early deployment and Kathy helped him set up a reservation on the phone with in mini trees. I went in to get our storage unit and Kathy was so extremely helpful. Great customer service, nice facility. Kathy made a stressful move into an easy and smooth process!

Kathy and her staff are wonderful! Everyone there is always striving to keep the place clean and safe. Would recommend for your storage needs.

Kathy was very professional, friendly and knowledgeable. It was a pleasure to work with someone so helpful and efficient. Great experience.

The worst experience with a storage unit EVER. New management is horrific and rude. Less than 6 months into my lease, they raised the rent $40 two weeks before Christmas for “property maintenance” reasons. A check that was in their mailbox before the 1st, ended up having additional fees added to the account because they retrieved it from their mailbox at 9am not 12am, so it was considered late. The manager has zero communication skills and is not willing to work with you or be understanding whatsoever. This combat veteran was being hospitalized; and rather than communicate, they kept charging my account late fees when my rent was paid up two months ahead. Hundreds of dollars wasted on a horrible experience. Don’t take the bait of $1 for your first months rent. The most anti-military corporation out there and most certainly is not a neighborhood friendly business in Gig Harbor. This place is a nightmare and not worth your money, time, or sanity. Stay local.

Kathy at the Gig Harbor Public Storage was incredible! We needed storage for one month as my Mom transitioned to an adult family home. The space and price was just what we needed. Thank you Kathy for making a difficult time a little easier.

Kathy was very helpful and went out of her way to make sure everything was ok.

Kathy had wonderful customer service! After another storage unit company we had looked at and reserved fell through I made an online reservation with Public Storage and within three minutes Kathy had personally called me and gave me directions to her location. Kathy made the process quick and efficient in renting our unit. When we stopped back the following day she came out of the office to check to make sure we were happy with everything so far. I would highly recommend this Public Storage Facility!

Spaces are clean, dry and secure. Mary the manager was quite knowledgeable and friendly. EAS Tenant

I've rented a storage unit here a number of times and have always had good customer service. The units are easily accessible, clean and well lit.

Great experience here! Kathy was most helpful and lovely to work with!

kathy was very nice and helpful

Kathy was absolutely wonderful efficient and polite a true example of what customer service should look and feel like she was extremely expedient and well mannered and I would recommend this place purely for her incredible service

Kathy was amazing! Super personable and very helpful with any questions I had. Definitely recommend choosing Public Storage!

Theresa helped us with a unit and was awesome! Very polite, funny, pleasure doing business with you guys

Kathy was great to work with!

kathy was super helpful in getting us set up with a storage unit today. The size of unit we had found online a couple weeks ago was no longer available, but Kathy found us another good option and honored the online price. She was friendly, knowledgeable, and efficient, making the entire rental process smooth and quick.

Great place, Kathy was really friendly and helpful and she made it so easy to get signed up for my unit. Very efficient and I know my stuff is in good hands :)

You park your first-time brand new RV here because Kathy is on scene. Eyes-behind-her-head kinda gal. She knows the horizontal, she knows the vertical of this property. She's a great communicator for the rules and helps you understand the reason for them. She gets ya signed up and you walk away knowing your rig is secure. She solved my storage problem. See? That's what you're looking for. A solution to your storage problem.

Kathy from property# 08187 was very helpful and informative with helping me start my first storage unit, highly recommend here.

Kathy was especially helpful land explained everything completely

Kathy the manager and Theresa are great help. Very friendly well organized.

Kathy is really really really good and I will tell all my friends and family to come rent with kathy

Though my unit is in Fircrest, I or my wife often pay here in Gig Harbor and Kathy is great, she understands how the systems work and is willing to communicate.

Great location and Theresa provided excellent customer service. Thank you!

Robert here, convenient right next to our business ; what a find/blessing along with Kathy's direction and care of our stay as we settle in to Gig Harbor Washington... Thank you @

Kathy was very nice and polite she help us get the right size unit that we needed for our stuff this facility and very clean and I would definitely recommend this place to friends

Theresa was so helpful and nice. I showed up late after a very long day, and she got me into my unit quickly. All the rates I discussed previously on the phone were accurate. The unit itself is just the right size and at an easy pull up location.

Thank you Teresa for all your help

Good rates

Theresa helped me today. Friendly service, very helpful!

Theresa was great! She was very friendly and helpful when I was signing the paperwork for my storage unit!

Theresa was so amazing in the way that she helped me. Registering online was simple and it only took us five minutes in the office and I was in my storage unit!

Need to quit raising the price all the time but has been cleaned up

Very good location. Easy access to all units. Theresa the Manager is so pleasant, knowledgeable and helpful. price wise , a little more, but it is definitely worth it. Also a very secure sight for peace of mind.

Kathy was a knowledgeable person. Very fast and efficient

Convenient location to many places in the community with prompt and polite service.

Great customer service. Thank you Kathy for your help!!

Friendly, knowledgable and courteous services by Kathy. Enjoyed my visit.

Jamie was very helpful and found me the unit I had wanted even though it didn't show online or even on her printed listings. She found it on the computer and reserved it for me right there. The unit itself was clean and had no weird smells in it. Have been a PS renter for a couple decades in both WA and CA, and see no reason not to be one for the next couple decades!

Theresa was very helpful. Came in an hour early to complete my rental so I could make an early flight. Property is clean and secure. Good location that is not visible from the street.

Thank you from Bonnie and Jessica! We we're in the middle of moving awaiting for our unit because they were not ready for move in on our move in date, but our stuff had already been packed into a uhual ready to be moved in so we needed a quick storage for a short period of time that didn't cost so much and Theresa our host at the Gig Harbor Public Storage had been nothing but very helpful! We're very grateful for her kind and friendly assistance, she made us feel like everything would be taken care of and it was, check out was very easy when we came back to claim our things. Thanks again Theresa!

Theresa was extremely friendly and helpful in setting me up with a RV storage lot.

Theresa is amazing and very informative. She makes sure customers come first in Gig Harbor.

The storage manger Theresa has been nothing but exceptional in satisfying all our storage needs. She was kind and down to earth through all aspects of the storage rental process. When in Gig Harbor, go see Theresa, she will take great care of you as she did for me !

Theresa was great. Friendly and helpful. Took time to understand our storage needs and followed up to ensure we were satisfied.

Theresa is extremely professional. I have appreciated all her support and her ability to answer any questions. Great employee with incredible organizational and customer service knowledge.

Thank you Theresa for all your help.

Thank you Theresa for you help getting a unit for us, I’m not a fan of the corporate policy that allows you to give our reservation to some who walked in, but you where able to kick someone else off there reservation for us works as long as your not last I suppose.

Very easy to work with, took the extra time to search additional properties to meet our needs. Theresa, on site mgr, was very efficient and friendly and made the sign up painless. Thank you!

Theresa was very helpful.... someone in charge should give her a raise.

Theresa and Monica, provided the BEST service and expertise I have had in years! They went out their way to accomdate my storage needs! I have recommended this facility now several times because of their diligent professional management service! The best part is every time I drive into the facility and I see them I receive a smile and a wave hello! Highly Recommend!

Not much to say. Theresa was very helpful and walked me through details step by step. Would recommend!

MONICA ,at your Gig Harbor storage gave me excellent service in a timely manner. Will recommend this location. Aloha

I came in to ask a couple questions and Theresa was so helpful! It’s so hard to find folks with the customer service she has now a days! If I ever need a unit again Theresa will be the first person I call!

Margo and Theresa went above and beyond to help answer all of my questions! They were kind, polite and respectful. They made renting a unit for my grandfather such an easy experience! Public storage needs more employees like them!!!

I stopped in to buy some boxes from Theresa. I am new to the area and she is also, but she gave me lots of useful information and let me know that she would be there if I had any more questions. Public Storage is lucky to have her.

Excellent customer service. Both Theresa and Margo were friendly, helpful, and efficient.

Thank you Kevin for all your help! You were very kind and informative. I appreciated your help in making sure we selected the correct size unit for our needs, making sure we had the packing supplies needed, and informed me of auto payments etc which make life easier. Being able to access everything online will be helpful as well. You're a good guy, Kevin, PS is lucky to have you! Turns out we needed another small unit so on March 30 we worked with Theresa. She was super nice, friendly, and helpful. She went above and beyond to help us out. She set us up and let us know she was there all day in case we needed anything else. These guys at PS are so kind and helpful. . .they make your experience memorable. If you're looking for storage these guys are IT!!

Theresa was a huge help, and was absolutely brilliant in getting me into a unit quickly and easily!

Theresa was most helpful and courteous assisting us in our needs for temporary storage and acquiring moving supplies. We will easily recommend this location to our friends and family.

Great service, just wish it offered heated storage for my boxes of files and photos.

Kevin is great! Very helpful and great to work with. Thanks to all at Public Storage for the help you have us.

I hada great experience today when i went in to pay my bill. I had a few questions and Kevin was very friendly and knowledgeable.

I came in to make a payment and Kevin was very pleasant and cheerful, it made my day!

I stopped in to make a payment for my storage unit and the worker Kevin was very helpful and kind. He made sure I made the correct payment. He was very friend and very uplifting.

Back again! This time Theresa helped me out with some boxes this time. Your employees are so friendly and knowledgeable! Whoever is working provides great service and is super friendly! Thanks again Public Storage!

Safe and friendly facility. Kevin is a great help!

Kevin was extremely helpful!

Took me a while to figure out my storage situation with making duplicate reservations and the necessary weighing out my options. Kevin was awesome he was understanding, accommodating, patient and knowledgeable. Thanks for the great customer service.

Kevin was such a help!

Had my unit set up by Kevin down here in the gig harbor area he was supper helpful super friendly it was hes 1st day at this location and he did a perfect job dont have any complaints

A great place to store your belongings that one doesn't have room for at the moment!

Horrible facility. Rented a space from May to November in one of the driest falls on record and our items were severely water damaged. DO NOT RENT A SPACE AT THIS FACILITY. They are not held responsible for ANY damages. None. Even though the issue was due to their facilities lack of maintenance. How can you trust they will fix the leak before the next renter of the space?? They’re not liable for destroyed items, so what’s the incentive to keep the facility in working order?

James was awesome. Really knowledgeable, professional and supportive. Great customer service.

I stored my parents things here after they had to move suddenly into assisted living. Clean, secure, great customer service.

This is the first time I ever had a storage unit. In my life. I have close to zero problems using a storage unit from Public Storage located in Gig Harbor. I had one problem where I forgot the door code to my unit and I showed up at the time of their business hours but there was no one there due to some reason with banking. I know they were just doing their job. They left the sign up of when they would return however I could not wait for that time. Thank you for leaving a time and calling me back to tell me the door code later on that day. They provided me the necessary information to check out before paying for another month on my storage unit. All I had to do was pack up and leave and at least leave a notification or message that I have discontinued my storage unit. Thank you for your business Public Storage located in Gig Harbor. Happy Halloween.

Shayna was Very friendly, Professional and took time to get us all set up. Highly recommend!!!!!!

James was super friendly and helpful! He was able to get me into a storage unit very quickly (within and hour of calling) and made sure I had everything I needed. My truck was already packed when I called to get the unit so it was awesome that he was able to take care of that need! 5 stars for sure!

Amazing customer service and clean lot.

I want to thank James for the most amazing customer service I've ever had with a storage unit. He's been extremely helpful with any advice, reassuring and even called to let me know things went well. If I ever need a unit again I will come back and ask for James every time or recommend him to any one as it was such a wonderful experience. Definitely give this man a raise as he goes above and beyond in the best way.

upon arriving I noticed the facilities are well kept and this location provides after hours access until 9 pm. I had the opportunity to meet James the unit manager and he is a true gem. Courteous, knowledgeable and caring, James is a true blessing and the service we received shall long be remembered. Our initial encounter was a week prior when we rented smaller unit. A week later we find our needs had grown to storing nearly 2 households of content with the passing of my father-in-law. James took the worries away. James told me he was aware of a unit coming available soon and would contact me once available. James contacted me a day later with a 10 x 35 unit ready to move in. His efforts in meeting our needs were a true blessing and removed that added bit of stress allowing my wife and i the opportunity to better mourn our loss. Public Storage Gig Harbor is in trusted hands with James on site. His customer service skills are outstanding.

Excellent friendly service

Great customer service at the Gig Harbor Public Storage! Thank you James for helping with my storage needs

Most of your employees have been very helpful. But James goes above and beyond to ensure great service. Thank you james

Very helpful staff, James I believe it was who helped me and I have no words to describe how easy going and approachable this man is. He helped me with choosing boxes and even some moving tips about what the different sizes are best used for. 6 of 5

My wife buys boxes here all of the time. They are always so friendly and helpful every time we come in. James was the manager that helped us out last. He got us what we needed and even gave us some great suggestions on how to box our things.

I went in today store number 08187 and met a wonderful lady named Ameitra. She was such a big help. I really appreciated her positive attitude. She has been the nicest person i have met yet, to work for public storage. Thank you so much for your help....

Great staff.

Shayna was excellent, set me up real quick with a unit when there was nothing available in Gig harbor. Thanks!

Liz was friendly and thorough!

Liz was great to work with! Thanks for your help!

My wife and i had a very good experience with Public Storage in Gig Harbor; we've been treated very good by Liz the Mgr at this facility. It met all our needs. Would recommend this facility to anyone who is need of storage.

Always helpful and secure.

Liz was fantastic. And helped explain everything to me so that I understood exactly how everything worked. Outstanding how friendly she was and it was greatly appreciated.

Great service Liz is awesome

Shayna was WONDERFUL! Her knowledge, accuracy and professionalism made renting from Gig Harbor Storage completely painless. If the future calls for us to need storage space again we will definitely use this facility again.

Fast & easy process!!! Elizabeth was AMAZING! I thought it was going to be a lot harder but Liz definitely did what she could finding me the perfect size unit in my budget.

Met with Shayna and she answered all my questions and showed me my options to meet my needs. I appreciate her help getting me setup in an efficient manner.

Liz took me through the process to secure storage after I applied through your app. She was thorough, efficient and extremely friendly and helpful. She is an asset to your company.

Liz was extremely helpful, friendly and was all about meeting my needs. I hope she is at this site for a long time. I look forward to being at this storage facility for a long time if people like Liz are working at this site.

Liz was very knowledgeable, courteous, and helpful throughout the process. Her assistance in helping me determine what storage I needed was truly invaluable, and greatly appreciated.

Everyone here and on the phone was an amazing help to us. Shayna and Liz were such a big help. Walking in here for the first time was a dream, we got everything we needed and more! I would definitely recommend coming here if you need storage!

Liz and Shayna we're extremely helpful arranging a quick reservation for a unit. Friendly service and easy to find location. As well as very reasonable rates. I would strongly recommend using them.

Thank you, Shayna, for making my first storage rental experience quick and easy.

Liz and Shayna are always friendly and help providing great customer service. They are always professional and pleasant.

Shayna was extremely helpful and very personable! Amazing job!

Shanyna is helpful and speedy, got in and got out with no fuss no muss.

My checking in process was smooth and she answerd every question I had was prefessionalism. Booked two months for now but with the amazing service I will definitely recommend!

Overall the customer service was ok, Shayna initially helped us the first day and was great making the reservation for the next day, along with the advertised discount, getting boxes and such. Upon returning the next day to officially secure the space I was helped by Liz, who was nice as well. The only problem I have, and what has made this experience 3 stars instead of 5, is the addition of surprise fees at the time of signing that were not included with the original quote. I too work in the service industry (automotive) and have made it a point that all quotes include all fees, such as tax, shop supplies, disposal, etc. to alleviate any potentially uncomfortable surprises and experiences. To add on a $24.00 admin fee (for what?), mandatory insurance fee (the least of which is $11.00), and the somewhat heavy arm "buy our lock or come back with one exactly like it" fee for an additional $20.00, is an unwelcome surprise which I believe is misleading and creates an awkward experience. If there is a price quoted, it should be the total including the at least two out of three mandatory expenses. Why not? If you are truly seeking 5 star experiences and corresponding reviews, this should be implemented as standard operating procedure for everyone's sake.

Liz was thorough with all details and advice! No extra questions were re QA hired by us. Very clean site!!

The manager Liz helped me yesterday and it was lots of paperwork and questions but she did such a thorough job and did it quickly. I was expecting a nightmare but getting my unit ended up being a lot easier than I thought. She was very personable and knowledagble which helps because I tend to ask a lot of questions. I will always come back here for my storing needs.

I needed a quick and easy short-term storage solution and these ladies delivered. I was able to get a unit quickly and with minimal effort. Thanks again :)

Liz was great! Quick, professional and sweet!

I was thrilled to hear how upbeat Liz was answering the phone. She had all the information I was seeking plus more. I was high satisfied with her attention to detail in our conversation while I was getting quotes for storage rentals.

This was my first time getting a rental space and the ladies assisting me were amazing. They made everything easy to understand.Quick and helpful not only was I helped by the staff on hand, her off duty coworker also helped explain things. I do believe their names were Shayna and the other was Elizabeth. They no doubt made me feel as if I made the best decision in obtain the unit I did.

Liz helped us out and we so great! She was very informative and made us feel right at home. Would highly recommend public storage to anyone.

Liz did a fantastic job! Would totally recommend this for anyone looking for storage space.

Very polite and easy going. Liz Made it very easy to move in. I would recommend this place to anyone.

Liz is great! Excellent customer service; prices are very competitive.

Liz is awesome! She's very friendly and gave me amazing service :)

Liz - great customer service

Liz and Ameitra provided excellent customer service to me. This was my first rental storage unit and I feel like I got the best bang for my buck, and got a better understanding of what I'm looking at and what services/products work best for me. Keep up the good work

i had the pleasure of dealing with Liz and she was extremely helpful. thank you very much liz

Liz was very helpful when I called for pricing for renting a unit. She was able to answer all my questions.

My wife and I were recently in need of a large storage space and we turned to Public Storage as we have in the past. We were met by Liz and Anna at the Gig Harbor, WA facility. Although they were not able to provide us with the specific size of storage space we needed, they did everything humanly possible to search for other facilities that could accommodate our needs. We were both very impressed with their customer service and follow-up calls to make sure our needs had been met. If everyone in customer service provided the help that Liz and Anna provided, life would go much smoother for everyone. These two ladies should be commended for their attention to duty and Public Storage should realize their value as exemplary employees. Thanks again, Dennis E.

Anna helped me thru the rental process and she was very helpful. Hopefully I will get a larger unit before I actually move. Anna put me on the list.

Liz was great! So helpful I would recommend storing your goods here.

Liz gave excellent customer service. Highly recommended!

Rented a 10x10 today and Isabel was professional and took care of all my questions! Thank you!

Isabel was a huge help in renting my unit. She was very knowledgeable, polite, personable, and explained everything I needed to know. Very pleasant experience renting from her!

The service was very fast. And Liz answers all of your questions that you might have. She was vey professional.

I stopped by to make a payment for my grandmas storage unit and Isabel was super friendly. If I ever need to store in the future or need packing supplies I will make sure to stop by here!

Isabel was able to answer my questions about storing. She was very helpful and very nice!

Brenda was very helpful and pleasant to work with she made everything simple and quick

Prompt responses and friendly, professional service at a good price!

i had multiple units here and Sam was always great with whatever I needed if I ever want storage again I'll be back

I have worked with Sam now for three different individuals that used my moving company and she has always been fantastic

Samantha has been fantastic! Great place to store you stuff. Great customer service!

Samantha and Amy both were SUCH a blessing! Amy went the extra mile, was patient, knowledgeable and thorough. Thank you!

My husband came in to rent a unit and from start to finsh the agent Amy was awesome! My husband said he will tell his friends and family about is wonderful experience he had at the Gig Harbor, WA Public Storage.

great customer service by everyone I've ever worked with especially Sam she has been fantastic

This is ricardo jimenez and i just rent a small unit great costomer service i got help by brenda she was very profecional thank you so much for your help and time

Becky is tottally righteous!

Samantha is amaztastic!

Thankyou Becky for your help for everything and especially during crunch time she made it happen

Becky was amazing. She was helpful, friendly, and got me everything I needed.

Becky was just wonderful and a big help. Thank you Becky 😊

Becky and Sam were a fantastic help! Third year coming back.

I had a great experience with Sam and the District Manager Rich. They were both extremely helpful, professional, friendly, and quick to respond with any questions or concerns.

Becky was very helpful in giving us alternative options because the size of unit we were looking for was not available at this time. She was great explaining all the details and was able to get us into a unit that would work for us now and set us up on the waiting list for a larger unit. Great location and great service.

We want to commend Becky for her professional courtesy, and the way she went way-beyond expectations while handling our new rental. Becky demonstrated that she is very customer focused and sensitive to her customer's needs. She deserves a "Gold Star". Thanks to Becky for carefully handling our unique situation.

Becky and Samantha helped us out a lot. Made a long distance move seem like it was nothing.

Becky and samantha were an awesome help!! Thanks alot :) without you guys we would be screwed!

Becky was very helpful, courteous, and a pleasure to work with!

Sam made the move in for my dad painless she was kind and accommodating would recommend to anyone needing storage

Dee and Samantha were super helpful and friendly. They changed my reservation over the phone and got me into my unit on the same day under a tight time frame!

I was very grateful to Samantha for answering my request for a space. She called me back promptly to verify that I wanted the space. The biggest thankful part was it was open on SUNDAY. No other places were and I needed a place ASAP. I was pleased with the space and the security, too.

Sam was so wonderful!! Thank you!

Samantha is great! Worked with us to secure the exact fit for storage that we needed. She goes above and beyond!

I've only been storing here for a small time but so far have received nothing but good service from Sam she's great

My experiences at the Gig Harbor Public Storage has been above and beyond fantastic in all areas of customer service, professional conduct and refreshingly personable. Thank- you. Andrea it's always a pleasure talking with you. Anna in 37

Andries was very helpful, and found a Dollar Deal and great rental rate for mr for my car space

Excellent service...good prices and stock availability...Andrea was a great help

Samantha has been nothing but great during the entire rental process. She made it very easy and I will refer anyone looking for storage to her!!!!

Great! Samantha and Lorena were great! They made my move in smooth.

Sam is always friendly and had a smile on her face when I came in to pay or had questions Shes great will be back if I ever need storage again

Quick affordable friendly and professional attendant brenda

Have been storing here for a couple months and never received anything but amazing service from Samantha. She made my move in easy and the vacating process easier if I ever need storage again I'll be coming back !

Brenda was fantastic to work with! We were on the waiting list for a larger unit and she called immediately when it became available. The sign up process was quick and easy. Thank you, Brenda!

Don't walk, but run away from this place. I have stored by boat here for the past couple of years. Last weekend, someone just drove in -- through the open gate -- and stole my boat. Luckily it was recovered. When I asked the folks at Public Storage to help cover the cost of bringing the boat back to the storage facility, the answer was NO. We are not responsible for anything. Period. You expect some since of security when you rent storage place. Well, not here.

Stay away from Gig Harbor Public Self Storage. Poor management and terrible customer service

Customer service is awesome. Brenda and Samantha are helpful and knoW there job well

Easy to reach. Clean

Samantha was fantastic! Excellent access and a friendly attitude! Brenda was also fantastic in her friendliness, knowledge and helpfulness! Paying is super easy too!

Do friendly Brenda was amazing.

Exelent

Brenda was extremely helpful. And very easy to set up

awesome place to store my stuff

Brenda was extremely professional and helpful and fully met our needs.

Samantha was great

Very helpful. From Samantha

If you planning on renting here, BEWARE and LOOK into the Security Camera systems. They are very poor and do not cover anything. I anything should happen theft, damage etc. plan on NO help from Management staff. Units are run down and dirty, and in a poor area.

staff is very helpful brenda is great

Sam was very helpful with all parts of my move wheb i need a unit again i will definalty come back

perfect ... Brenda was very helpful

Brenda was excellent. Very quick. Excellent customer service

service is great. very helpful.

great service . friendly staff.. brenda was a gret helper..

my sister stored here for about a year. Samantha was always great with whatever we needed and always friendly. If I ever need storage I'm coming here!

Samantha was awesome 😊

Awesome service Samantha was great and happy to be here

Samantha was a great help getting us our storage space. Very friendly and knowledgeable - Thanks!

short term rental but staff was great Sam made my move out quick and easy

Brinda was very helpful

Samantha was a great help!

Brenda is cheerful and funny and helpful whenever I have seen her.. The buildings are clean even the public bathroom!

Greatest Service Ever!

Sheila was a great assistant and she was fast and helpful. Very professional service.

Good customer service.friendly.

Came in to buy merchandise a few days ago, was referred by a friend of mine who stores at public storage in Gig Harbor and it was a fast and easy process. I was looking for a wrapping paper for glass and wine boxes. Samantha was very helpful and pleasant. I really appreciate the amazing customer service and her taking the time to go over the different materials with me. Would refer anyone to store and buy product here :)

I've had this space for awhile now and both Barbie and Sam have been great! I would definitely recommend PS to anyone needing storage in the area!

Great place for storage Samantha and Barbie are both great! Highly recommended!

Sandra hooked me up!

Sam had been great with getting me the space that I need for my boat would recommend this facility to everyone.

Staff is/was great help with getting me moved from one storage unit to a larger storage unit. Staff was thorough with the paperwork and finances. Greatly appreciate there time and efforts with Public Storage and the customer. I highly recommend Public Storage to anyone needing space. Prices are great and as aforementioned you can't beat the customer service.

Excellent, courteous service at a good price. An all around great experience. Barbi is the best!

Great service. Samantha was extremely helpful.

Very pleasant and extremely professional. Dee was great.

Samantha was very courteous and informative, thank you for the information

Great auction chuck and samantha are great

Great

I just moved here from out of the state, I needed a place to store. I have heard such great things about public storage, so decided to check it out. The prices were not only affordable but Samantha went above and beyond the expectation. Not only went out of her way to find me the most affordable unit, but also one that would work for all my things. She had a great sense of urgency and humor, which these days in customer service is hard to come across. I appreciate her and all the things she did for me to make it such an easy process. Even when am just coming to put stuff in my unit, I always stop in and say hello when is here cause she is such a gem to talk to. THANK YOU SO MUCH SAMANTHA!

Barbi was very helpful and guided us to selecting the right amount of storage that we needed for our stuff, making sure that our codes worked and installing bulbs for us so that we could light our space.

I needed to rent a storage unit quickly and went online and found a convenient location close to home and made a reservation for moving in the following day. When I arrived Samantha was there to show me the unit and gave me a complete review of the process and costs. My experience was so good that I would recommend this location to anyone who needs storage that is safe, clean, and has easy access. Samantha deserves high praise for her customer service skills and great personality.

Outstanding service! Quick, easy, affordable and the sign up for the storage rental could not have been easier! I was in and out in less then 30 minutes with all aspects of the rental completed. I was assisted by Barbi. She was extremely professional and friendly and answered every question I had concerning the process. Great location and the office is open seven days a week. Highly recommend if you want quick professional service.

We miss Sam! She left the fircrest location where we were storing to run the gig harbor location. Her smile was always so pleasant and so was she! Nichole told me today that sam and her were just talking about our family. I asked Nichole for a google for her store. I never stored here but we do love Samantha! Samantha has always been helpful and bright! Thank you again Sam for all your service and I am hoping your customers over in Gig Harbor are loving you like we did! Thank you, Michael Vaughn

The staff at this public storage were great to work with, and were extremely helpful. Barbi offered to contact me once the specific storage unit I wanted became available. Overall the location and staff make this an ideal place for easily accessible storage in Gig Harbor.

This Public Storage location was about 4 blocks from our home, which made it very readily accessable. We ended up getting a 10 x 12 enclosed, and two open spaces for my boat and RV. The place is clean and well kept up. Prices were a little better than what we had been paying at another storage location that was farther away from where we live. The onsite attendant was very courteous and knew what she was doing. I was impressed ... ! And, I would recommend this place to anyone needing storage.