Public Storage Self-Storage Units at 15400 1st Ave S, Burien, WA

Katie was very helpful.

Katie is amazingly nice and was great at explaining how to get things set up!

Jackie was amazing! So kind, helpful, and patient with me. Her friendliness made my day!

Awesome staff. Katie has been absolutely phenomenal and I have always received top notch services.

Gracias a Cristal por su servicio muy hamable para hablar y esplicar los de talles

Katie was very helpful and polite with my family, excellent service and very clear information I fully recommend to storage in this location very secure!

Odd pricing, steep driveway in

Paying $300 a month to be able to access my stuff from 9:30am-5:30pm… What a joke

I think maybe 730 or 800 would be better I would be able to axes my belongings during the week and be able to make the sales necessary to do so

Katie was soo helpful best person in Public Storage system I’ve ever worked with

Katie was so great and helpful and very nice, I recommend this place!

The 10*10*10 storage unit fit pretty much everything we had in a 2 bd apartment while we waited to move. They also saved me when I did not put the lock back on properly, so they monitor the premesis well. Also, S/O to Katie who is an awesome manager at this location and was always ready to help me out!

Poor customer service. Made 3 trips diffrent days to pay my storage unit and nobody was in the office,every trip I waited over 30 min in my car to see if someone would show up without luck, a few days later they call saying I was late on my payment I told them I had gone 3 times and couldn't find anyone to pay but I could pay over the phone if they wanted to Well they don't take phone payments and it took me 2 more trips to finally find the office open.

Mohamed gave us great service and helped us out! Thank you so much

I came in with a problem this morning and Mr. Mohamed was kind enough and very professional to alleviate my problem. Give this man a raise!!!!

I rent from this location .Mohomad was very nice, and friendly . He done everything very fast. Thank you.

Katie was my contact person here and she knocked it out of the Park with her friendly attitude and great customer service. I was initially reluctant to go through the process but Katie was terrific and sealed the deal...!!!!

Muhhamed has helped me with my rent increase. I’m grateful for him.

I dont expect a lot from a storage facility that has been running or longer than many grandparents have lived, but their “open” hours to access storage are atrocious! I clearly didn’t realize that their 9-5 office hours are also the hours you have to access your storage unit. Seriously, does nobody else need to access units after work on weekdays sometimes? Or god forbid you maybe need to spend an entire day moving in/out… I’ve showed up 30min early to staff present, but gates non functional and 5min late. Just make the access hours like 8 to 9 or 8 to 8. it’s automated, nobody needs to be here!

I loved this place the workers are very helpful and very respectful I was very confused and now I’m not confused anymore they’ve helped me so much and I love this and it really helps with things that u want to keep in storage my house is now very clean thank goodness I found this

Thank you Muhhamed! Amazing service and super quick and easy!

Katie and Anna were super helpful and thorough in getting my husband and I set up for storage. Thank you guys!

Works for me ... under a hundred dollars a month for my space.

Stored a vehicle here and was very happy with the sign up deal. A wonderful woman named Joey was a big help in finding a perfect location close to me and with an open spot!

Muhhamed was very helpful! Such a great guy great service!

Katie was very detailed in her explanations of everything. Great friendly attitude.

Muhhamed was helpful.

Muhhamed was very friendly and helpful.

Muhhamed was very pleasant to work with and helped me get a unit that fit my needs.

It's one of the larger storage places I've seen. They have a good amount of storage units. Staff is pretty chill. Units seem to be well kept. The main entrance is a little tricky if you're in a large vehicle but other than that, no complaints.

Muhhamed was very helpful in letting me a space watched him with other people and he's very personable and nice guy

Hi people, I am somehow disgusted I understand location becomes inaccessible due to weather conditions, so I suggest to open another option to cancel on line with direct access to the on-site manager. The office is closed , not answer to phone calls, no replay to messages. Cancellations process or response need improving.

Changed hours of operation with no notifications to customers, there's never anyone in the office...very poorly managed location.

Why the 6:00 closing time ? No one is happy with this thoughtless change! What about all the people who work until 5 or even 6 ? Hoping you reverse this debacle, It was key to my decision for moving in there.....

My boyfriend has stopped by here 2 days in a row and the office has been closed every time and no one is around to help him. Yesterday he checked 3 times throughout the day and no one was ever there. He went again today and still no one was there. Can't reach anyone by phone either.

Nobody is ever here at these public storages and no way to contact the people managing these locations.

Public Storage" - a name that seemed to off-handedly say "Sure, put your stuff here - we don't care (about it). Responsibility? We take our responsibility to your wallet Very seriously!" At least, that's what I would have said a month ago. Back was against a wall, options either abandon family heirlooms or use a storage service (and we all know Desperate is their faaaavorite kind of customer, right?). I walk into the office, and am just about offended at how quick & thoroughly this employee overturns all of my assumptions (of course she turns out to be the property manager, hah). Not only was Katie professional, sweet and upbeat, but she was Authentic and Helpful! She clearly explained all of their terms, costs, operating hours (I guess they've changed recently), their updated security measures, and then hits me with the coup de grace by saying, "for the size of space you need I see there's a deal right now that saves you $X, so the updated total will actually be $X." Now I don't know if I got the 1 in a billion customer service yogi we all dream about, or maybe... just Maybe, I've been wrong about Public Storage this whole time... Thank you again, Katie!! You did the impossible here - who would think I'd ever be satisfied paying someone to keep my things at their place, and then looking forward to visiting? Especially with everything going on in my life right now!? Until next time, my "props" to Ms. Props Manager :) I told you I wouldn't forget to leave a testimonial! - Will

It is what it is. Got the job done to store my belongings. Glad they have roofs now for 5x10s. Heard someone was jumping between lockers going thru things.

I have a storage unit there it got broken to about a month ago someone barreled right through the wall the driveway is awful

Wonderful

Good place to use for storage. Staff very friendly and helpful.

Son cómodos.

Had what I needed ... at a reasonable price. Five stars!

Have had good experience no complaints

Tony was very helpful & friendly, getting my husband & I set up in a unit last minute. He made sure we got the best deal & best unit available. We're very happy with the service we received.

Katie was very polite it was my first time renting a unit and she made it fast and easy even helped me with the pass code to make sure it was good best experience.

The place is pretty much a storage facility. Conveniently located a few blocks away. Giving it 5 stars for the helpful and super friendly service of Katie earlier today. She was really funny and made the experience actually fun.

Katie was warm and professional. Another reason I store at this facility instead of one near my house or work. Thank you Katie!

Horrible entrance and exit!

I was helped by this dude named tony. Very helpful and explained all i needed to know. He was very professional and answered all my many questions and got me in and out in a timely manner. 5 star service all around.

Thanks!!! Katie you rock you are one knowledgeable, pleasant and a beautiful smile to boot, when I came in to make a payment. It was a nice experience. I Always forget this location is so close.

I James Ocain currently rent space #95 here at the Public Storage site in Burien Wa, and would like to inquire on a specific employee by the name of Katie. From day1 she's been very helpful, responsible, courteous always greeting us customers treating us with the upmost respect and most of all her energy is always positive with a smile to brighten anyone's day! With that being said I would like to thank her personally by submitting this her msg & encourage her to keep up the good work!

Storage can be important, with great employees, it a substantial asset. katy; asked for a performance critique, some time ago. with that. seems like katy's first or second day, someone abandoned a tree trunk, 20x20x24". she rhythmically rocked this thing away; like it just another day. covid forced closure of restroom facilities. someone, as I recall destroyed, the door. seems like the next day, it replaced with serious hardware. immediate, direct, and decisive. lately, it seems katy working two properties more and more. another , in a series of spectacular customer support professionals ...

Katie is safe, she is helpful and great, thank you!

Clean facility, I always see the manager out cleaning the grounds or sweeping up leaves. Friendly people, good place for Storage.

I went to public storage here today. There is young pretty lady, Katie. She helped me A to Z super nice and respectful. I so much have good impression of this store and store manager, Katie.

Clean place. No issues with theft.

Prices are decent compared to those around.

Having found myself temporarily without a place to live, I rather quickly in October of 2019 selected a facility to store my belongings. Secure facility is what I found- moreso than some federal/military installations I have seen. Thoroughly competent staff, professional and personable. Every time I have visited, the place is presentable from the office to the hallways, which shows a good bit of attention to detail. I do not believe I could have made a better or safer choice than to ask Daffodil to protect my belongings and research. Thank you for all that you do- it brings great peace of mind to many.

Kati was so nice...and so helpful....is my first time ranting...and she helds me how I wated!!

I have previously rented storage units at this location before and have had up and down experiences, but my worst experience has been with Clutter! I decided to give this location another try due to easy access. Started the process online and before I could finish Alex gave me a call and welcomed me, I went in about 30 minutes later, Alex couldn’t have made my in person experience more welcoming; Alex was very detailed and explained everything very well. I was showed my storage unit and went back to the office and the process didn’t last no longer than an additional 5 minutes. As a person that deals with a lot of customer experiences, Alex represented Public Storage with absolute professionalism along with a welcoming presence. Thanks! *Update* June 2020* After COVID-19 I was making late payments the past 3 months, I received a call seeking my monthly owing balance and I was gong to ask to setup payment arrangements of some sort and explained my payments were going to continue to be late for some time until I caught up on my bills. Katie the manager gave me a call back the following day and had waived my late fees, so that I could make my monthly payments on time moving forward without occurring the additional fees. Thank You!

Expect rent to be raised often with very little notice. Super over priced for a small units.

My aunt has a Storage here and Katie is always really nice whenever you see her outside or you have a question at the office ,she is knowledgeable and very helpful!

With the covid pandemic I was behind two months on rent start of the third they closed my unit and took all of my tools that I use to make a living.... Thanks for the help durring these awful times..

Katie was extremely helpful and has a great attiitude

I have had multiple units in this storage unit, DO NOT CONSIDER THIS PLACE!! GO JUST DOWN THE ROAD TO THE NEXT PLACE! THEY DONT CARE ABOUT YOU, THEY JUST WANT YOUR MONEY! They raise the price with the snap of a finger, if for some reason the autopay doesn't go through and you don't have your username and password, autopay just stops without telling you and the only way to not pay more money is to pay it in person. They charge you for paying via automated message over phone, and if you press forgot username/password and put your info in it DOESNT SEND ANYTHING TO YOU EVER. On top of all this, if you want to fix any of this, the owner/manager will never actually talk to you. I have left him multiple messages to correct my experience, as well as told the only person that actually works there, Justin, that im refusing to pay these wrongly charged prices AGAIN until i speak to the person taking my money and making me jump through these hoops. After their autopay didn't go through for some reason, i called in and Justin told me autopay should go through again in a few days. It did not. So they charged me an extra 20 bucks. And then an extra 10 just to pay it. And this is all on top of the extra 10 bucks he raised the price from. This is a tiny storage unit that im paying way too much for. But its fine, things happen, i understand that. Im a very reasonable man. And then it happened again. And again. And here we are, my 3rd or 4th time paying the extra money and i have gotten his number multiple times from justin and called him, left him messages, told justin to tell him to call me numerous times, and he hasn't. He wont. But i know he knows. I've refused to pay it, so now I've gotten a preliminary notice meaning i cant touch anything in my storage space(which i imagine is his favorite part of owning a storage facility). So honestly, even in the midst of all this quarantine, im about to pay the way overpriced bill so i can get my stuff out and to a better facility for half the price. If you have any other questions about this catastrophe of a storage unit email me at: [email protected]

Alex was very informative and professional. I felt good about our rental, and he even helped us find a jump when our car died. Update: Unprofessional service upon move out, and throughout my time there. I have never in my life been so insulted. Uncommunicative, repeated breach of contract, and every single person I talked to refused to accept responsibility, for anything. I spent a lot of time on the phone, never losing my temper, explaining my situation, and nothing. Time and time again I was insulted, berated, threatened and dismissed. I took my buisness to Makespace for the considerably lower price, although I don't expect to be treated much better.

Good place to store stufff

Can you store full size sedans inside the unit or is there ENCLOSED parking spots?

I was in a dire situation from across the miles (Wisconsin) and Alex (the manager), with his kind & grateful heart was able to go out his way and help. Thanks a million Alex!! U truly are a blessing!!! This world needs more people like u! 💛

This place is clean, accessible, and secure. Even better, the gentleman who helped me get a unit, Alex, was very helpful, friendly, and polite. He made sure I had everything I need and it was a smooth transaction!

Well-kept and easy to navigate. Not a lot of parking that won't block a unit, but it isn't too busy here. Good prices for the size of the units. Be careful at the exit gate, it swings open towards you!

Alex the property manager, provided excellent customer service he was so so friendly and a total pleasure to set up my new storage space rental with , thanks again Alex! I look forward to renting a unit with public storage at this location.

Alex was professional and helpful excellent service

Alex The person who we talk to gave us great service. I will reccomend people your storage Thank you

Kyle was very courteous and professional and offered great customer service.

Kyle was nice thank you

Alex was very helpful and courteous

Kyle was very courteous and helpful through the whole process

Amazing customer service! Kyle was absolutely fantastic! Thank you so much for all of your help!

Alex is an awesome addition to your company. He is ALWAYS friendly and helpful. The service I get from him is the reason I'm still with Public Storage and not a competor.

Alex that work at the front desk he is very kind, he was able to help me with everything that I needed. Thanks you're awesome Alex!!!

Alex has been great and service with a smile. Felt really good cominin today.

Great facility. Alex was very friendly and knowledgeable.

Alex assisted my family and I. he was very kind and made sure to review every unit with us to make sure it would fit our needs and helped us find the right unit, would rent again if needed for sure

Kyle was a great help when I needed a place to put my things. He was courteous and knowledgeable. I appreciate his assistance and will ask for him next time I need help

Alex was very friendly and helpful.

Justin was great and fast

Awesome

Justin was informative and kind.

Justin did great job!!!

Alex was very helpful, with our storage needs. Very detailed in showing us our storage unit and explaining all aspects of our storage and paperwork. Thanks Alex, for all your help.

Very educated and descriptive on information. Friendly and efficient.

Justin was very helpful. He knew what I needed and took the time tm show me the space before I paid. He was right. The size was perfect. Thank you PS for saving my sanity and ridding my home of the unnessassy clutter.

Alex is super nice!!!! Very helpful and offered more than I seen around. I’m happy I picked this location to put my belongings. He heard what I said and came around with what I needed!! Thanks Alex 🥰

Thanks Alex for all your help

Alex was very helpful and spent extra time answering all my questions. I believe he should be in management.

Excelente atencion de Alex.

Alex was highly professional, courteous and knowledgeable.

Justin did a great job

This place is clean, safe... Alex's customer service skills are above and beyond. He helped me lock in a great Labor day deal too!!!!

Justin was very thorough and friendly, great service!

Alex was awesome! A Great communicator!

Absolutely the best storage experience ever. Alex was incredibly helpful. I only wish I could give more than five stars.

Justin was very helpful for getting things set up for my storage.

Nice people

Alex was very helpful in setting up a new storage unit. Knowledgeable and by the book.

I been a customer public storage 3 different times but this storage is very helpful with Alex.. very good customer services.. I wish, I can give Alex unlimited star..

Alex was great

Alex is very friendly and helpful. He always has a smile on his face and gives great customer service. He's there to assist and goes above and beyond to help as much as he can.

Justin did a great job

Good costumer service.. -justin

Have some items needing to be stored.

Justin was awsome helping me set up the easy process of storing..

Justin was great! Very professional, efficient, helpful and personable. Provided quick, clear and concise information, and check-in was a breeze! A++

EDIT: Below is my first review a year ago when we first rented our unit. From the time we started renting we have become more and more displeased with this place. Back in the winter the main code date was broken. Meaning they would leave it wide open while someone was there during business hours. If someone happens not to be there, th gate was padlocked shut. So a few times we drove all the way down to Burien (during regular business hours) and we’re unable to access our unit. This gate was broken for MONTHS!! Then they raised our rates. But the worst was when we got a call a few months ago asking us if we were aware of a human size hole in the side of our unit! We rushed down there to find that the first layer of drywall from the hallway next to our unit had been torn off. When left only the inside layer. It looked like someone was going to come back, punch through the rest and access our 10x10 unit. THIS HAS STILL NOT BEEN FIXED! And they raised our rates again! Not sure what our rate increases are going to, but it sure isn’t to maintain this place. The least they could have done would be to screw up some plywood temporarily until it could be fixed. We have put our notice in and will be moving out by the end of the month. We recently got a 10x10 unit here online. When we got there everything was ready to go and we completed our paperwork after Niki took us to see the unit. There were a few leaves that had blown in when she opened it up to show us. Pat went down to sweep them out while we were completing paperwork. Niki and Pat were a friendly, helpful team. They worked together to get us ready to go in a timely matter.

Charlotte was the best! She took care of you and all my needs and has great customer service. She has good personality.

Alex is steadfast and diligent. He's always running around taking care of the place, but always available to take care of your needs at the office. He's also a pleasant fellow.

Ask for Alex, very friendly and will be glad to help you with finding the best option for you. He had to reschedule me 3 times because of conflicts in my schedule and he didn't have an issue once

Alex was awesome and very friendly!

My bro Kyle hooked it up, EZ 😎👍

The service was fast and excellent the employee was very polite and helpful thanks public storage

Written Feb 1st, 2019 The gate at this facility has been broken for weeks and they leave the gate open even when there is no staff at the front desk (even though that doesn't really help either). I signed up for storage with a locked gate and when the gate broke, they didn't have any spare parts to repair the gate and so everyone's belongings here is just open season for vagrants to walk into the premises and steal something. not a happy customer about this and they have not reduced our rate for this unexcusable failure to maintain security. I left a voicemail for the manager Al and he never called me back to speak with me. Edit on April 20th, 2019 Had a voice mail left by Al that he needed to speak with us about the unit. Found out someone had been burrowing through the ceiling and breaking into neighboring units and had gone undetected for some time. Met with Al face to face by chance when I came by to investigate. He had nothing really to offer in regards to a response to what would be done to prevent this from occurring in the future. He didn't seem very concerned about the inconveniences caused for the tenants at all. Repairs to lights in the unit that were requested late last year were not on queue or even remembered. Some of the poorest customer service from this manager I have ever received. Edit on May 3rd, 2019 I found my cost on my bill went up this month after speaking with him face to face. Seems super suspicious that he raised my bill out of spite. I will only be going up the chain if this is not resolved and I will be writing more bad reviews. Terrible way to treat customers.

Great location

Thx Justin!!!

Alex the manager had good customer service explain everything clearly, clean unit. Thank you Alex

Rented a unit at the 1st Avenue Burien location today and Alex was fantastic! He was patient, thoroughly informational and extremely forgiving of our somewhat unprepared arrival. Hands down the best storage rental experience that I've had!

Alex is fantastic. He hooked me up with a better rate than I saw online AND it was an outdoor unit too!

Alex helped us out at this location. He was very kind, helpful and efficient with setting up a storage unit for us. Will definitely request him with future questions/needs.

Alex was nice, professional and helped out rent quickly and efficiently.

Nice, clean, and professional staff. Also no rodent damage.

Charlotte was very nice and curtous and helpful in every way.

Great place to safely store my goods, thankfully I know what's needed to get in and out. Was with a family member driving and without my help would have been lost on how to get out.

a month ago I had a horrible experience on New Year's when we can you rent a unit employee working is extremely rude short and put out to help us we're stuck in a situation we told her our desperate needs and deadlines and she did not have the courtesy to tell us details of the holiday schedule and that they would be closed when when we specifically stated our deadline with the very next day if they were going to be closed at the storage. Since then get a few other issues and brought it up to the owner and the owner's son they were very proficient and quick to remedy any issues that we had and make up for a bad customer service with exceptional over the top friendly polite quick Service to help us with any needs we love this storage Company specifically this one on 154th and 1st Avenue thank you very much for everything I couldn't be more impressed! Using voice recognition for the long one sentence paragraph LOL thank you from C40

I was looking for a 10x20 storage unit and Pat was extremely helpful, friendly and professional in getting me the unit size I was looking for.

It’s always a pleasure to run into the storage attendant Dezi, she’s always nice and upbeat. Gives this location a much friendlier vibe than any other spot.

... my experience in dealing with BOTH Pat and Nikki has been an enormous relief. my last storage facility was an onerous struggle. I have witnessed borh of your employees take customer abuse I would not tolerate, and would have met with vitriolic response. these two are platinum , in a gold standard. you are MORE than fortunate to have them working for your organization. some times you have to "write a letter" ...

Dezi has great customer service skills. Very polite and reasonable. I didnt need the services at this time but she was informative and kind. I will definitely use these facilities when the time comes.

Pat was extremely helpful and understanding. Storage units are first-come-first-served, and our unit actually rented while we were en route to the storage facility, but Pat called us while we were driving and helped us come up with a solution that ended up working really well. Excellent customer service here. Be warned though, the facility has a really steep driveway and we ended up scraping the bottom of our Uhaul getting in and out of the facility. I don't recommend bringing a 26' Uhaul here unless you absolutely need to-- getting around the complex in a truck this large is tricky.

customer service was courteous and pleasant by Pat, i will certainly rent another storage space when i need one from there. i was read the policies and made sure i understood them. i was offered recommendations on my storage necessities and was very pleased with the storage space

Pat is an excellent host. She is knowledgeable and gives you the facts without wasting your time. A very pleasant renting experience!

Talk about a lady that takes her job serious! Pat will do what it takes to make your move in a pain free experience. She keeps the grounds clean as well and doesnt tolerate rif raf to loiter around. TEN THUMBS UP PAT.

Pat, was so helpful and sweet. I will definitely go back!!!

If I could give Pat 100 stars, I would! She has always been so kind and helpful. You can tell she truly cares about her customers and her job. Thanks Pat!!

Best place to store any valuables

The process was quick and painless. They helped me get the storage unit that was the right size for me.

Niki was very helpful i came in there to purchase a tarp but she didnt have any but she made sure i left protecting my mattress she was excellent help and had great customer service

Peace of mind thank you for helping us

Do you store cars?

Niki was courteous and very helpful. Thank you

Pat was a wonderful Help!

Pat did a great job on the storage unit we need

The manager Pat always has a smile and great suggestions. Super helpful and very easily understood when explaining how things work

Pat is straight forward, extremely helpful, and makes your experience super easy - customer service at its best!

OK facilities highprices

Pat & Nikki are pretty thorough and by the book throughout the leasing process.

Great clean place.Nikki did an excellent job. Well knowledge of the place and her job.everyone real friendly.

Pat at the desk helped to resolve a rent increase issue. She was very courteous and professional. Great Customer Service.

Pat, the property manager of this public storage location, made the experience quick, efficient and very enjoyable. She was so incredibly helpful and friendly. She very thoroughly explained all of the specials in detail, and help me pick the unit that best suited my needs. She also was very knowledgeable about products that I would need in assistance with my storage unit. What a great experience and employee!

THANK YOU PAT FOR THE GREAT CUSTOMER SERVICE . PAT WAS VERY HELPFUL AND FRIENDLY, SHE'S THE KIND OF PERSON THAT MAKES YOU WANT TO GO BACK TO THE SAME LOCATION WHEN YOU NEED A STORAGE. THANKS AGAIN PAT.

The Staff was very friendly, however, there was an ongoing Rat problem & several of my items were destroyed by Rats! Nobody seemed to care.

Pat is a joy to talk to. Very kind woman.

Unhappy!!

Both Pat and Nikki were extremely helpful and went the extra mile to help with the process. great price! great customer service!

'I really like this Public Storage Site..friendly, clean and well organized..a very secure site...recommended and staff very professional..please check it out...'#mj1

Pat, the staff that assisted me was wonderful! She explained everything clearly. Answered all my questions, patiently let me ramble on, and laughed at all my lame jokes. I highly recommend this location and Pat!

Pat was very friendly. Walked me through the process and we even shared some of her fries.

Talked with the folks on the phone and gave me a simple qoute on the spot. When I arrived I was greeted by Nikki with a very professional attitude. She even helped my mom to wire me some extra cash for the set-up! Thanks Nikki!

Very easy move in experience and nice, clean facility. Pat was very helpful in all aspects of getting set up. Thanks!

Decent place but the driveway is steep as all heck and the facility is not trailer friendly. Dont try to go in with a low or long trailer unless you really know what you're doing!

Great customer service ! Everything done perfectly.

Muy atenta Dayna,nos dio toda la información y atendio muy amablemente.Muy recomendable.

Very helpful staff. Took time to explain what was available and at what cost. Showed unit and explained entry requirements and security. Thanks Dayna

They were nice

Zach rocks! Great auctions. Clean restrooms. Convenient facility location.

I was in need of a last minute storage unit until I could prepare our home for the extra items I had brought home from our cabin. We are having a real rough patch as my Husband is very ill. I am mentally and physically exhausted at this point. There was only 15 min left to closing and Patty assisted me with the unit that had been reserved through the call center. I had a bit of a break down as I was overwhelmed with all of the events of the past few days. It was at that point that Patty seemed to forget it was closing time. She viewed her availability and choose the unit she felt was best for my needs. She knows what she is doing! Patty is a very kind soul and made the rest of my evening manageable. I hope to be in a position at some point to show her my gratitude. Thank you Patty! Also Thank you for the hug!!!

Mice. Mice. Mice. Nice staff, reasonable fee, convenient location, UPDATE: After I found a few mouse droppings in the storage unit and on a couch I stored there, I purchased Decon and put the mouse traps in all four corners and along the walls inbetween the corners - and left town for four months. I returned to a unit riddled with mice droppings, chewed box corners, and and a couple of nests. I would not recommend storing anything here unless it is in a mouse proof container. Couch, chair, and two boxes of clothes are now in the dumpster.

Very upset. Moved my stuff out Ratts in unit and there was ratt poop and pee every where. My bed and chair along with other items are ruined. Public storage told me they aren't responsible. I put my stuff in the unit for safe keeping and i guess it's not their problem to keep there grounds and units safe and its my responsibility to pay for dump fees to dispose of ny stuff and have to replace it on my dollar. No insurance company pays for ratts so their coverage won't even pay for that. Also they kept raising their rent all of the time. Guess you have to pay extra for the rats in your unit. I will never go back to a public storage and suggest you don't either if you want your contents safe.

had a unit there for 3+ years. no water damage, no evidence of rodents or pests. and to top it off, I was given incorrect information from corporate that could of cost me hundreds of dollars and the current manager (Margaret?) fixed the problem expeditiously at no cost.

Pat was terrific - she helped us with an issue promptly and fairly and I was thoroughly satisfied. Convenient location and I consider the items in my storage unit safe. Easy to deal with - would recommend this Company and site.

Kiera easily walked me through the process of getting a new storage unit. I feel like I know everything I need to make a smart decision. If I come back and rent with Public Storage, it will be 100% because of Kiera!!

Areil and Steven were great. Excellent service and a very accessible site.

Anthony was very helpful and nice...I had a great experience quick and easy..👍 👌

Anthony was very professional and very knowledgeable of the products and facility. Five Stars☆☆☆☆☆

Areil was awesome, she helped us out with no problems and even saved us some money after it was all said and done. Thanks.

It cost more for a smaller storage than a larger one.

The property is situated on several hills, which does not lend itself well to driving a movie truck full of property. One of the biggest moguls is at the only exit, where I nearly got stuck twice when the pavement was wet. On Movin weekend, gate was broken, which limited access to 11am to 6pm. And no notice was given as to the shortened access times, so the crew I hired had to work 2 days. Very kind customer service, but some lack of communication. Advertising says half off first month rent, but your first month is not 30 days, it is the day you moved in through the 1st of following month. Invoice doesn't list due date. Glad I dug through my contract to read fine print, or I would have paid after 30 days of move in, which would have incurred 2 weeks of late fees.

Areil, was amazing!!! Thank you!!

Anthony was great! Great service!

Good service

I had a great experience. I thank God for Dezi she is the best! She tries the best to help you out. Thanks Dezi God bless you.

Great customer service. Thanks again Areil.

Areil Great Costumer Service, helped me find what unit worked best.

Areil es una excelente persona en atención al cliente

Areil was great help in getting me my storage unit and was very detailed on the products that i might need .

Anthony was amazing! Great guy!

Anthony was very personable, and took care of our needs. I believe he is a man of integrity. Humor is always good. The experience was very fun.

Areil was. Great help today i csme in asking for prices and she helped even though i dont speak great english.awesome customer service!!!

Staff was very friendly. Location is 'sketchy' - lots of bushes, security questionable. We had been to a different location which had just been robbed. When we looked at units at this location, they have the same kind of doors - bolted to wall which can be pried open with crowbar or hacksawed very easily. She did help us find a better, safer location. DO not store here until they improve their security. Public Storage should be ashamed to have their name on this place.

Dennis, you will surely be missed, have an awesome retirement you deserve it.

Areil has good service and helped the best she can while not understanding much that i was saying. Great attitude and so Professional. Great job Areil!

Areil has great customer service and helped with everything that i asked her to do. She answered every question that i askee. She educated in her job.

Areil was kind and very helpful very pleased with her service.

Areil , is a service oriented employee woowhoo

Katie was awesome. She helped me get my unit quickly and easily with a great attitude and smile the entire time.

Very Helpful Dennis made the process very easy

I enjoyed the service and customer service care and attention .

Ariel Friendly and curtious. She also offer to assist me in the future if anything comes up. Excellent service.

Areil ...very good service!!!

Areil gave very good customer service with me today. She helped me understand my account.

Areil, was very nice and helpful.

I was very pleased with Anthony assistance today.

Anthony rented a space for me & my niece today and he did a good job today. thank you Anthony for a great experience.

Areil is excellent customer service, i am so satisfied.

Anthony provided great service today and was very knowledgeable. Made the experience easy.

Anthony Ashley was very very kind patient he is one of the best customer service reps I've met in a very long time I was disgruntled but he was patient with me so I would like for anyone who will see this to know that you have a great employee thank you

Tasha was very helpful. Excellent service! Tasha is the best!!! Recommend that she help you!

Natalie was a great help...and was very informative..loved working with her!!

Anthony was very helpful and explained everything I need.

Anthony helped me rent a storage unit today and he was awesome and very helpful and knowledgeable and answered all my questions.

Anthony helped me today, their services were great.

Anthony helped me today. Very helpful

Great customer service! She showed me the unit and i would recommend Kimberly S. to all my friends. Thank You!!

Kim S was awesome, she really helped us decide the best storage size as well as moving package! Her upbeat and sunny outlook made our day. Thanks Kim 😁

Kim has great customer service. Shes. So friendly. Thank u kim

Kimberly is an amazing property manager and does her job so well! I always look forward to coming into the office for what ever I might need.

kimberly.muy. atenta. Y nos proporciono. Toda la information. Adecuada.muy. especifica. Y amable.

Kim was a great help, easy to work with!

The location is good, Josh and others are very nice, but I absolutely hate how expensive this is, I pay $145.00 for my space and I think it's absurd! I just don't understand why a simple building, and my space and 1 or 2 staff, take that much money to run, especially when the units are on the ground and there's no heat or moisture control and nothing extra at all, just a room, with a lock and a light. I had to pay for the lock, too. Silly. But, I guess as storage places come, it fits right in with the others, I assume. So, other than the price and what little you get for your price, it's just fine. I guess it's comparable to other places.

Kim was very helpful in a transfer to a smaller space! She offers great friendly service and greets u with a smile. Thank you Kim!

She was really helpful n easy to work with ...and got me the kind of unit that I was looking for

Kim nos ayudó mucho . todo estuvo bien

Kimberly was very helpful. I forgot my keys and she helped me understand how I could fix the problem. Thank you Kimberly S. Your awesome. If u need storage come see her....she's great !!!!

Great friendly service. Lots of space. Thanks to Kimberly.

Exallent friendly service ! Kim helped me find the size unit I needed at a great price even tho it was not at her location. Thank you!

Jim was very helpful in finding the right size for us. We gladly found the one size we need and just wanted to say thanks. It's a perfect Location and went through all the process fine. We couldn't decide on the storage but he helped us which was more better for us since we're still in the process of getting everything.

Cyndi was super quick and helpful. She made it utterly painless to do everything involved in getting a unit!

She was very nice very helpful

Kim was fantastic at helping me out today! What a great person!

Kim s was a great with helping me get my storage units,really uplifting and just great customer service.we need people just like her

Kim S was awsome she was able to help us get a great deal. Shes kind, paitent, Ill recomend anyone to stop by and see her. Great job Kim!!!

Kim s is very sweet and helped me w my moving situation and storage needs perfectly. Cindy also answered every question I ever asked and bent over backwards for me. I used them for 2 years and never had any problems. Public storage is great!

Kim S was very helpful in finding me the right size space for me. Even tho it was not here she was super helpful and she really DO care. It was so nice to have some one understanding. Kim S is amazing! Thank you so much.

Never a problem. Kimberly S. Is a gemstone!

That was easy! Perfect location and experience. Raffiel was so helpful and went thru the entire process in such an efficient and professional manner. A 5 star thumbs up from me.

Kim's great

Kim is awesome! She help me with my move in. Kim is a trooper my friend kept buggin her and she just kept it professional. Shes the coolest storage manager i have ever came across. This chica needs a raise!

Kim is awesome! She is very professional! U need storage come and ask for her!

I am very happy with my entire experience,it was affordable, fast,and local.no complaints.

Paid on my daughter's account and was treated very well by Cyndi! She made the trip to Burien as pleasant as possible and was extremely helpful with all aspects of my transaction. It was an unsuspected surprise to see great customer service in action; a very rare find these days!

Kimberly s gave me great service

Thank you very much for all your help today Cyndi appreciate it

Kim was so sweet and helpful. I lost my keys and she told me how to get it taking car of. Kim is a great gal!

After two years I came back to rent another unit. Thank You CYNDI for all your help, was fast and great costumer service, I recommend this location.

Kim was more than helpful gettin us set up with the right size unit and making sure we left with no questions at all. I will definitely be bringing my business to this specific public storage over the others in the future.

Kim s was extremely helpful with my move out today and whenever I needed anything she was always there for me before that.

Kim s customer service is so amazing. I had to get directions to seatac from her. She helped me in seatac and she helped me in burien. Thank u for the doggie post-it!

Areil She treat us very well, good service

Kim S was very helpful today . I was trying to vacate and it was a mess . Kim turned it all around. She was very sweet and patient

very friendly. very helpful .Great customer service from Kim S.

Kim S was awesome , she informed me off changes to my account before it was a surprise. I'm very thankful.

kim s is an amazing woman very.helpful..

Kim .s was a great helper. with a wonder personality we had a great experience with her

Kim s was very kind and helpful un finding the space i needed. Very customer friendly . thank you kim s

Extremely friendly and helpful very professional great attitude appreciated all the assistance and help that was provided

Good location, reasonable prices, and Josh is very helpful. We feel very good having our belongings stored here. The facility is easy to access and very convenient. The only negative is that the units themselves are fairly "musty" with a strong mildew smell. Some better ventilation, or mildew resistant paint on the interiors would be a solid improvement.

Josh gave good service and is a good friend

Mark was friendly and very informative, and or check in prompt

Grateful there there n open good customer service too

came in to this location to pay my bill. Tasha ,mark and Josh were extremely polite. glad I came here!

Came in today with questions about renting. Josh was helpful friendly and answered all of them. Went to another local storage rental to compare prices and did not receive half as good service. I know who I'll be visiting when it's time to store. Site was clean and you can tell that the employees here really want to help you with your needs. Not push you for something larger or more than you need (unliked unnamed other site)

Kim S was excellent at explaining storage details thank you.

Kim S was very helpful with determining the size unit I will need. I will return when I'm ready.

Kim s was very helpful in finding me a space that fits my needs. She's was great. Thank you Kim s

Kim s was very helpful and kind. Thank you.

I just wanted to let somebody know that I received extremely good service with Josh at this property and I look forward to being in business with them

Friendly and helpful staff, clean property, very pleasant experience!

this is a great location, Josh and Mark are very helpfull. I prefer storing here.

Josh @ Ps is ABSOLUTELY AMAZING & always has a smile on his face & in good spirits... which is refreshing when dealing with moving & storage issues/needs. He`s very helpful, knowledgeable & willing to help as much as he can!! Thanks Josh for making my PS experience easier!!

Excellent, especially the $1 first month and the reduced rate for the 10x30 unit. Josh was great, 1st class customer service.

Our experience at this location was the best we have had compared to the other locations. All of our questions were thoroughly answered, the front desk help was extremely nice and walked us through everything we were signing. All In all best experience and will definitely recommend it to others.

Yes! Pascale is such a sweetheart! Thank you!

Public storage at this location has to be one of the best experiences when it comes to storage facilities , that a person could ask for, And the reason its like that, is because of out standing employees like Josh. He is very customer orientated and is not afraid to go the extra mile. He makes doing business there a fun and rewarding experience. Between him and Chanell there regional GM , you couldn't ask for a better team or staff....... Defiantly 5 stars * * * * * :) Steve & Carmen Crawford Crawford Family Auctions LLC

Josh is awesome! and the property is great enough said :)

During a difficult transition, Josh has been very professional, kind, and helpful. Promptly followed through on my original reservation. Explained everything thoroughly when I arrived. Checked back with me after moving things in to make sure everything went smoothly and to see if I had questions. I appreciate all the attention to detail. Thank you.

I have been dealing with Public Storage on a variety of levels over the past year, and have grown to have a great deal of respect and admiration for their business and their employees. Josh, the property manager, has always been wonderful to deal with. Moving and storing can be stressful, but to have pleasant folks to work with during that process is delightful. And Chanelle, the manager for this particular district, is a true professional, and a woman who has been accommodating and helpful at every turn. Thanks for everything Public Storage, I'd recommend you any time.

The manager here is Josh, and always helps me with problems or questions about my storage unit. This month I had a crisis with a banking problem online. He went out of his way to let me know he would find a solution, and did, much to my relief. I would recommend this location to everyone.

Very nice to deal with.

Very nice and helpful. Made it easy to rent storage unit

Very helpful and easy to work with. They were also very flexible with our changing timetable.

Naz has great customers service and the rental process was easy

My husband and I just rented a unit and we both were very impressed with the professionalism and friendliness of the manager Josh. Well done PS. He's a keeper.

Fast and inexpensive.

Very good and dependable place to keep my belongings with no problems.

Very heloful in my srorage needs

Josh was very helpful with my moving. He make sute I had what ever I needed for the moving. Friendly staff.

Josh is great, thanks for the service!

Fu un buen servicio y la persona que nos atendió fue de lo más amable bien agradecido con todo el servicio

Naz has good service and he answer all my questions

Naz has great customer service....

I had a payment problem that was created between my bank and the U S Mail. Josh noticed that the problem was out of character for us and worked with us to solve it. Not once did he ever doubt us or act judgmental. It was like having a friend in the company. Thanks Josh!

Pleasant, friendly to work with always informative.

Naz did awesome job keeping the property clean

I like Josh every time I go he is really nice. Fantastic customer service. The only complain that I have is that when I go to make a payment the office is closed and I have to wait for 10 - 15 min. Thanks Josh for being a good person.

Josh at the front counter saved me $60 n I didn't had to pay the full amount that was almost $80 for march I just needed few more day until I can move my stuff out there n he was helpful thank you that was a good costumer service s

Personnel Josh is very nice, and always greet me when i come in to pay my bill. Also there's great customer service with the entire staff in my book! :-)

Josh was so helpful funding us the right unit and making sure that everything was in order. Very convent to the airport.

The steep hill is hard to maneuver, but the personnel working there are really quite helpful and nice. A certain Linda was as helpful as she could be, looking up items for people and working to make sure everybody was satisfied, as well as her co-workers. I think there was a Josh, who was trying to help out, as it was a busy day when I came there.