Public Storage Self-Storage Units at 18041 Des Moines Memorial Dr, Burien, WA

Teuila was the most helpful person I ever came across. She definitely helped me a lot & answered every question I had. I appreciate what she did for me. Thank you Teuila!!!

Teuila and Sheri are very professional and super friendly

Amazing customer service, Tasha is so incredibly sweet and helpful with getting moved into a unit.

Amazing people. Very helpful and friendly. 100% approved. Thank you Teula for you support and care.

Sheri was awesome and got us into a space very quickly! The facility looks amazing and we feel very safe leaving our RV parked here.

Been here 3 times never anyone walking around except the last time I was there to help my Brother move his things out. The one and only lady was very nice and friendly.

All 3 female helpers are good to me

Tasha was very quick and polite.

The employee Tasha is very friendly and helpful. 😊

Reserved a unit at the Seatac location online, and when we arrived Tasha had everything ready. She showed us the unit and had our agreement ready in minutes. Great service! Thanks!

Raina was amazing I would pay twice if I could

Raina was awesome. I'm renting more spots this month!

In one occasion my storage was stolen and they did not take responsibility or do anything about it, and it was their fault because they were doing some repairs there and left the doors unlocked, now I had to pay my monthly payment the first days of January but I was late 17 days to pay and they sold my space when I asked for only 3 days to wait. They don't care about customers just collecting money. The worst company I have ever dealt with!

Teulia was real helpful and very kind. It made it a great easy experience

First time using Public storage and both times coming in. Teulia and Jackie made the process so fast and easy. Thank you so much for making this process less to stress about and being so helpful.

Teuila and Jacqueline great service

Teuila, the customer service representative was really helpful to my sister. My sister was stressed out about finding the place and getting help but Teuila made it easier for her. Great experience with her service.

Teuila, She was very helpful and took time to help us accomplish what I wanted.

Teuila was fantastic and provided excellent and high quality customer service. she is friendly and knowledgeable and made it easy. Thank you Teuila.

My car was STOLEN off of the property after just a month of renting a space there. Do not store your property with any Public Storage facility as they will be negligent with your assets. They did not notify me of my car's theft until over 24 hours after it was stolen, and only because I called the office to check (because of fraudulent activity on some of my accounts). Completely and utterly negligent and incompetent.

Nice and clean facility. Manager lady was extremely helpful to me and my family when we rented

Teuila was very nice and helpful

Tasha & her colleague were very patient, knowledgeable and overall great.

Teuila was amazing gave nothing but excellent help within my finding of the storage unit. And I’m sorry if I misspelled your name but thank you for your help.

Miss Tasha was extremely helpful and answered all of my questions. She should be promoted!

Excellent facility. Tasha and Katrina were incredibly helpful when I picked up the key for my unit and got me well acquainted with facility. Really appreciated their help and the experience was totally stress free.

Super helpful informative staff, clean great storage.

This is typical pubic storage. It is secured behind a security fence that you can open during hours when you want, using an app. The grounds are regularly patrolled, and are clean.

Advertising a lower rate then changed a higher rate when you signed up.

Super efficient! Did an online only price by reserving a storage online. Got a 5x10 but there are smaller and bigger units too. You could complete your rental online but I decided to go in to submit the rest of my information. Tony was friendly, professional, and informative. The process was quick and easy. Lots of space to drive in, park and load/unload. You can also access the gate using your phone now through an app! No more memorizing or having to pull up your codes. Love it! Move in day was smooth. Thanks Tony! Highly recommend.

L’Tasha was very nice and extremely helpful! I will definitely recommend this Public Storage location! Thank you so much!!

Tasha is nice customer service

Office staff is awesome but hard to reach at times from my personal experience, could just be due to a temporary staffing issue, will update if issue is addressed

Tony was great, very helpful

Hai guys how are you doing and I have one question I have one truck for park at you land ,how much the cost month ,thank you so much.

Tony helped us both check in and check out. His positive attitude knowledge and confidence helped us feel a little more at ease during a stressful time (moving)!

Fine for a storage place

Tasha Blair

tasha was amazing!! thank you

Joey and Raina was so helpful with my RV. Public storage property is nice and so clean

Joey was fantastic in helping me with my needs. She was friendly and very efficient. 18041 des moines memorial dr. Location. The property was clean and very professional! A+++

Joey was amazing to work with, she made the rental very easy and she is very nice to work with.

2022: Rented an additional storage space. Original reservation was made on-line, upon arrival realized that we wanted a unit in a different location in the same facility. The on-site person, Joey, was very helpful and able to get my reservation switched to the desired building very quickly and conveniently. ---------------------------------------------------------------------- 2016 A charity I do volunteer work runs one major event per year (over Easter weekend); we keep out stuff at this facility, in two of their largest units (we have a lot of stuff). Yesterday was the big move-in; apparently just after we'd left with the first truckload, an unsecured load in a flatbed snagged an overhead cable, leaving it hanging low over the vehicle gate. They called the utility service to get it fixed, but had to close off the gate with caution tape/cones in the meantime (While theoretically a car could have driven under it, nothing taller would and I do not blame them AT ALL for closing the gate to everyone; it was a windy and stormy day and the cable could have easily fallen all the way to the ground at any time). When we got back for our second load, the gate was still closed, unknown how long it would take for utility service to arrive and secure the cable. The PS office was letting people park in their tiny front lot and access the facility through the pedestrian gate, but that didn't work for us (truck was too big to fit in that lot). So, they let us into the adjacent gate to the facility next door (these used to be different facilities, a Surgard and a PS, before PC bought Surgard), while there is no vehicle access between the two, it at least gave us a place to put the truck and access to our storage units via a footpath. Took a lot longer to load that way (the truck being a few hundred yards away from the storage instead of backed up to it) but it was much better than not being able to load at all; and when the cable was eventually fixed we got to get in and load the last of the stuff into the truck directly. TL; DR: Fallen cable closed off vehicle entrance to storage unit during high demand period, PS office staff responded well and mitigated the situation as best they could.

I recommend Public Storage at this location. They care about their loyal customers. Facility is convenient & orderly. Staff is helpful, and friendly. Thank you Public Storage!!

Tasha and Muhammad were easy to work with and made the experience headache free. I would recommend to friends.

Joey & Tasha are great! They got me taken care of with my unit. Fast and friendly! Definitely recommend. 👍👍😁😁😁

Raina was a fantastic help when it came to customer service an being informative regarding what I would need for my move. Recommended a few mattress bags that I was pleased with and a suggestions regarding storage.

Joey was a total super star in my life! She went above and beyond to help me into my unit when I was running late and had to catch a plane. Thanks for your help Joey!

Joey was great. She found me the space I needed at a good price.

Friendly staff that was quick and helpful to get me a parking space for one of my work vehicles. Definitely a storage space i am happy to rent :)

Angie was terrific. Great service !

Te'Aunna was "Super friendly and helpful

Te-Aunna was my representative today, and she did an outstanding job. From the moment I walked through the door she was friendly and knowledgeable- and when she needed help, she called the right person and got the information quickly. This location is clean and extremely well run, I can’t recommend them enough. High praise for them!

Use the restroom before you go, there's no services here. I believe there's a manager on-site, but not positive. There are living quarters over the office, but office is not open either, at least when I was there.

Lousy staff Dont rent here Manager girl is WAY TOO young to be a manager

De

Incredibly attentive service from Tasha here. She kept in contact with me as I stored my vehicle here, notifying me of any updates. When I asked her to take photos of the storage space to check in on the condition, she promptly responded to my request. Would recommend to anyone looking for a storage space in this area.

It was a storage place.

We showed up a little bit after closing time and the lady at the counter helped us find our passcode to get in anyway. Thank you

I am updating my previous review below. Sergio and especially Kelly did a great job today. They looked into the issues from the past, and went above and beyond to make everything better. There was miscommunication from both of us, but thanks to Kelly everything is now great. So thankful for both her and Sergio. We are staying at this location and just renewed again. Old post- Our company had a unit for about a year, but needed to adjust the billing credit card after the previous employee left. We tried to manage this remotely for almost 3 MONTHS, but ultimately the local staff insisted the previous employee come in to "transfer". My past employee was kind enough to meet us at the unit, and I had to fly from out of state to do this on site. Once there it only took 2 minutes and I am unsure WHY it required time off work for my past employee and a flight purchase for me to make this happen- but oh well. Then once transferred to my name, the staff let me know my NEW rate- which was now $60/month higher. For the record, we did not leave or vacate the unit. We only changed the billing contact and credit card. As I explained to my former employee, why we needed to meet and jump through these hoops, the public storage employee interrupted me to let me know "she could hear me". I was not telling secrets and only explaining why we had to meet in person and what communications I had already had with local staff, managers and regionals. The public storage staff was rude and not helpful. At that time, I then gave 30 days notice to terminate. I do not yet have another storage unit, but I prefer not to pay a company with such poor customer service.

They have an excellent team at the Seatac location due to their Manager Tasha!

Nice service and people

Carlos is so great ! we had trouble booking our storage unit and he was there to help over the phone , and in office ! he showed great customer service, and empathy for me and my family moving from a 5 bedroom into a 2 bedroom and needed help with storage options. He had great knowledge of site rules, times of closing , location of storage, and unit and did not hesitate answering any questions we had. Definitely should put him in a management position ! He deserves it ! Thank you Carlos for all of your hard work and helping me and my big family!

I don't recommend this location. They say one month free rent but there are lot of hidden charges, sneaky way they charge you more. In terms of flexibility, I see other storages like U-Haul Storage, Self storage are much better. I personally don't recommend this location. During the snowfall they don't plow the snow, it is difficult to drive the car inside to the unit or even to walk. I had a terrible experience.

Their process for renting online is actually fully online (unlike other locations that still make you go into the office for paperwork), and Tasha is extremely nice and easy to work with. Only complaint is that their access hours are limited.

This storage place doesn't have walled off storage units. The ceiling is just flimsy wire fencing that isn't secured to the walls. Anyone could push through the wire fence ceiling and get into your storage unit. There are no climate controlled units either. I wouldn't put anything of mine here unless you just don't care about it.

I must say that this location is very convenient, to both the south end and the city. TASHA was awesome as she was diligently helping me, find the right size,products, and locations for an upcoming move. All I had were questions, mind you she was alone and had other customers that she gave the same individual attention to. She is so nice,smart and funny. The office smelled great and its obvious she knows her stuff.

No carts on the side I'm on for moving staff wasn't very helpful unfortunately. Thank God I can take care of everything online. 2 stars for that

I have to say that my experience at public storage SeaTac location has been one of the most comforting customer service experiences I’ve received in a long time. The property Manager Tasha is spectacular she is warm and friendly. I was concerned about storing and she reassured me I was in good hands and answered all my questions . She even took me out to see where I’d be storing and help me get things set up.. if your looking for storage and want satisfaction I highly recommend the SeaTac. Public storage as a whole is a great place to store things. Thank you Tasha for your exceptional customer service and I look forward to the continued service.. :)

I had the pleasure of being assigned by Carlos. This young man was very professional and helpful. He was able to answer any and all questions I had regarding the rental and it’s process. I truly thank him for taking the time out of his busy day to assist me with my rental.

had help by my main man carlos appreciate it

L'Tasha was great! Very friendly and signed me up so fast. Thanks

Tasha is the best

I rented from the manager L'tasha who walked me thru every step of my move in and made me feel important. Super customer service person !!

Perfect service from my experience Tasha is very helpful

Tasha and Kelly are awesome! Thanks for your help.

Tasha and Kelly was the greatest and most helpful customer service rep I have ever met. I will suggest this location to all my friends and family. This was my first time renting a storage and I had so many questions, she patiently walked me through everything. Thank you Tasha!

This is a great clean facility. I appreciate the patience and kindness from Tasha and Kelly. They made me feel welcomed and answered all my questions. Great customer service!

Quick check in. Good security. Nice people.

Carlos was extremely nice helpful, highly recommended coming here, great prices amazing staff, thanks again Carlos you rock!!

Carlos helped us out greatly and helped with our lock issue and we greatly appreciate it so much

The ladies were very helpful with me. Pricing is very reasonable. I feel I made a good choice

Great customer service!!! Love the staff, especially L'Tasha!l

Tasha and Jerrad on his first day, were great! Look forward to “storing”!!

Kelly was great at checking me in. She was fast and clear and professional.

Kelly was great went to lunch. Tasha helped she was great!! nice ladies

WOW! L’Tahsa was absolutely wonderful and made everything easy breezy with my reservation!

Brooke and Tasha were amazing and took care of me so quickly! They are incredibly knowledgeable and such bright and sunny ladies, they will take care of you!

Tasha and Vivian are kind friendly workers! Awesome experience! Edit: Originally 5 stars. One of the workers told me that it is "the law" to get storage rental insurance. So we ended up getting it. -2 stars for being duped. Other than that, they do their hard work, even during the pandemic. Upon research, there is no law requiring customers to get insurance. Upon more research, I understand how the company, Public Storage, requires workers to keep a quota on insurance or face consequences. There's a bunch of lawsuits involved with this. Therefore, due to unethical practices, I will never rent from Public Storage again and tell people about it before deciding on the company. -2 stars. Will decide to become a customer once again if they remove this deceptive and unethical practice.

Fast and friendly service, Tony was very helpful and polite

Great place

Great service from L'tasha. Very polite and quick to help. I appreciate such friendliness during this time that the world is seeing. Thanks for making a difference.

Used my 5 x 10 for neary a year and a half to no problems. My routine ease of access and peace of mind was as good as it could be. Thanks Tasha and rest of friendly staff. MIKE ✌

Location is not well maintained. Corridor lighting was out along with in unit ones... Can not recommend.

Charlotte was very helpful and really nice

very helpful and and was very respectful and had beautiful smile and I enjoy come here for my storage needs thank u so much and look forward to seeing you again happy 😊

My experience with Charlotte was fantastic. I upgraded to a bigger locker, easy-peasy. She recommended items for my mattress and didn’t “hard-sell” me on anything I didn’t need. Thanks for a great & frieny experience, Charlotte.

Very friendly and very helpful had a pleasant experience

Tasha was very helpful and cheerful at the front desk today. She helped me with everything in a timely manner and was great to work with! I recommend you do the same!!

Hi. Charlotte and Latasha did a wonderful job. My third time here as customer. Many thanks, Gary

Charlotte rules. Very informative and pleasant.

We’ve been here for about a year now and have been very satisfied. There has been a few instances of either gate being out of service, but that’s pretty rare and if you’ve ever had a storage unit anywhere this happens. That being said I’ve never felt like my belongings have been at risk because of the presence the staff, who has always been helpful, as well as the security monitoring they have at night. I want really emphasize how awesome the staff is, especially Tasha. When we’ve needed help or expressed concerns, Tasha has been on it. She set us up with our unit and really helped us find what we needed without trying to upsell us on anything we didn’t need. I highly recommend this location!

Carlos was very helpful. He provided excellent customer service.

Charlotte was a dream! She was patient, knowledgeable and willing to answer all my questions. I'm completely satisfied.

Charlotte was great. She was by herself, and busy, but never showed it. She made me feel very comfortable with the propeetythe property

Charlotte did a fantastic job

Charlotte was absolutely amazing & has the absolute best customer service

Charlotte and L’Tasha were great. I will continue to use public storage because of them.

Charlotte

Charlotte was super helpful and accommodating.

Charlotte was very nice,infomative and help us greatly.

Charlotte did an amazing job helping me with my storage and on her birthday

If your looking for a storage unit and are going to choose public storage this is the location you should choose. I use to work for public storage and it's the only ps location i trust to rent at. The manager L'tasha makes the process quick and easy with a friendly smile. She also keeps the place clean and well maintained.

Charlotte is wonderful, helpful, and we love PS!!!

Charlotte, she’s got great customer service skill and very nice and standout employee...

The customer service here is outstanding! Ryan was knowledgeable, friendly and engaging. Definitely will recommend!

Charlotte was really kind

Charlotte and V were amazing, super fast and great explanation of the place and system!!

Charlotte made the check in process simple.

I am giving this location a big 100 ratings! for their services. Very nice people, Sharlett and assistant were very professional and helpful. Big KUDOS for your help. I sure will consider recommendations for this location. Thank you

Nice smiles. From Natasha and vee

Charlotte did a wonderful job patiently walking my brother through checking in. English is not his first language, but she walked him through the process with a smile, and with the utmost respect. We most definitely appreciated her wonderful service.

Charlotte helped me out! She was wonderful and super helpful!

DO NOT RENT HERE! I have rented a unit from here for over 2 years and I have never experienced such unacceptable conditions for a storage unit. The power in my INDOOR unit has been out for close to a year and there is no way to even see into my unit. I went to the office to ask about it because I needed to go through some of my items and they gave me a small flashlight to use and said they were having "electrical problems and it would be fixed soon". That was in August of last year. I've come back several times since then and it's still out. I've gone several times when the gate is wide open, when I was under the impression it was a SECURED storage facility. Why do I even have a code if the security keypads don't work? I'd like my personal items to be secured not just open to anyone off the street. On top of the horrible conditions, the price is outrageous, they get you in on a special rate and then raise it by $10 every single year. I'm paying an exorbitant amount for a storage unit that isn't secure and has no electricity. I've tried to contact public storage by email and received no response, I've called the office and have received no response. If you have any common sense, don't rent here, they'll eventually screw you over. I'm taking my business elsewhere.

Charlotte greates service I have ever received! Thank you

Charlotte did a fantastic job! 10/10 service, thanks!

Tasha & Vee were excellent in service and extremely helpful and patient.

Charlotte

Carlos was very helpful appreciate of my business!!!!!!!!!! I appreciate that!

Tasha, Shay and Carlos had great customer service. Tasha is a great trainer we would recommend to everyone. We even got to ride a golf cart yay!

Ryan and Raina were great. Super helpful and friendly and made the experience painless.

Great Customer service. I would definitely recommend them. Came back know to upgrade my unit. Interaction with La Tasha and the entire staff present, including her boss, Jared, Carlos, Shay and Raina WAS OUTSTANDING. !!!!!!#

Best service. Thanks Tasha!

Gates close at 6 p.m. and you can't get in after that

Great service and well secured

Tasha helped me get all set up for parking very quickly!

Good CSR

Jose did a great job...quick, courteous, explained everything.

Lots better places to rent. Don't get fooled by the $1.00 move in special!! They will tell you they have plenty of units to rent, only when you get there, they say they don't!!

Very easy to sign up. Very helpful and nice people.

I’m so happy with my experience. This is the 2nd time I’ve used this facility & never had an issue. Raina was wonderful, very informational & a pleasure to work with!

5 star shout out to Tasha! Amazing friendly service to myself and my family every time we come in! I cannot believe the lame ol blank reviews that are anything less than 5 stars because the service has been great time and time again! I cannot say that enough 👍. I will forever refer anyone I know needing storage to come see Tasha at SeaTac! You rock !

Great, friendly environment. Personable staff. Very knowledgeable staff. Fast service. Everything is explained very well and easy to understand. Easy access to unit and carts to assist in moving your stuff in and out. Nice place to do business. Great job Jose.. :)

Charlotte did an amazing job with helping us. She made it easy and answered all our questions clearly.

Great people last couple yrs ESPECIALLY Latasha

I think this is a grate Storage place. I like it 👍

We had the best experience from Tasha. She went above and beyond for us. She really knows her stuff and is so pleasant and very easy to work with. The facility is clean and managed very well.

Tasha was not only a lifesaver finding me the perfect unit and managing my reservation but FOUND ME THE BEST PRICE! 🤩she definitely deserves 100stars☆☆☆☆☆☆☆☆☆☆☆

Friendly staff members and excellent location to store your car and other stuff.

Katie was a great help in getting a storage unit for the in between move of houses

Good storage

Felix helped me get up and running quickly, had a great check-in / onboarding experience.

Charlotte was helpful

Vivian was terrific. She worked with me to set up my online account.

Ccarlotte was professional and very hpful.

This facility is great. The staff were super friendly, Raina helped me get things all set up and showed me the unit. She made me feel comfortable and happy with the knowledge that my stuff will be secure. Moving is never easy but I am so glad I found these folks to help me get the process started.

Charlotte was excellent!

Great service thanks Steven!!

Katie was amazing! I really needed to pick up my car after a late flight and was only able to arrive 10 min after close. She stayed past her shift after a long day to let me in and saved me time and money. I can’t say enough about the employees at this location! All my experiences have been top notch!

Katie’s was super helpful and friendly. Fast worker

Charlotte Was very cordial and extremely helpful. I was glad to meet her. Kevin

Helping a friend move stuff..

Charlotte

Friendly staff

Good front desk. Raina and Tasha immeditaily got us what we needed. Thanks!

Charlotte, was very helpful to me & had a pleasant smile.

When i arrived. I was greeted by Tasha. She was curteous and perfessional. And got me in and out pretty fast

Tasha was a great help. Very thorough and clear. Thank you

Charlotte was very helpful and pleasant! She helped us figure out how to get the same benefits as climate controlled and we are so happy with our choice because of that. Thank you Charlotte!

Charlotte did a great job explaining everything.

Charlotte was very helpful when trying to find a storage unit

Have been a customer of this public storage for the last year and a half, tasha and staff have always been friendly and helpful would definitely use this location

Vivian and Tasha were very helpful and happily answered all of my questions. Thanks for making the process of renting a storage unit very simple!

Karen and vivian were great and very professional. Thanks ladies!

Vivian was extremely helpful! Setting up our space for our car was a breeze! Being new to Washington she was helpful directing places to shop, eat, and find living arrangements!

Ms.Charlotte is very accomodating and helpfu🙂🙂🙂

Great price. Clean units. Poor access hours, no lights in hallways or storage units.

I met Vivian at the front desk she was professional ,but a fun person. She helped Me with what I needed and more. I love that it's not a 24 hour service, I feel that my things are well protected When they gates are locked after 6. So I give it 5 stars With all said and done. Thanks again Vivian and Tasha for helping me post .

Great service good experience

Vivian is the best

Tasha and karen were very helpful with helping me out and the unit was good. Thanks. Very helpful and nice and professional and cute!

Very clean and the cheapest. Vivian was very nice, pleasant and quick with efficiency. Highlyrecommended

Great experience. Tasha was so helpful and professional.

I live visiting my stuff,lol

Vivian went above and beyond to Help my Husband today.!! She was amazing with 5 star service and qualities 👌🏽

Trisha was great to work with

Tasha was nice, funny, and so helpful! I got exactly what I had requested online. I was worried it might be a scam since the rate I got online was so good. I thought, this is too good to be true... but they came through, and I couldn’t be more grateful.

Thanks to Vivian I got a storage unit quickly and at a great price due to their promotional rate!

I went to the storage on Saturday, May 11,2019. Never realized that I don't have the gate code and the back door security number. I went inside the office and told them of my problem. Miss Vivian is at the counter. I gave her my I'd. And there she was helping me. She is a doll. Very helpful and energetic. She is one person I could recommend when it comes to good customer service. Keep it up.😊 From Marie S.

This is our 2nd time using this same storage facility, and if it wasn’t for Tasha I’m not sure if we’d have come back. The facilities are fine but she is hands down the kindest and most helpful. We had a billing issue the first time when they had switched over to a new program, and when everyone else was less than helpful, she got to the bottom of it and figured it all out, and was very kind through the whole process. Coming back she welcomed us with a smile and acknowledged us right away, which is a big thing to me because so few people do that anymore. We could definitely use more Tasha’s in the world!

Vivian was helpful. Showing many options on site. Very informative and I look forward to staying here. She made comfortable.

Thank you very much Liz and Vivian you guys are the best i couldn’t ask for more I hope you guys have the best weekend ya save my day

Services performed by Sandra was excellent. Thank you !

Vivian made my move out and transfer a wonderful experience! Thank you!

Good service from felix

I had a blast with Charlotte and Tasha they helped me with getting my storage unit and information. Thank You Miss Charlotte Miss Tasha.

Tasha was wonderful! Perfect example of what should be an employee at public storage! I would recommend this facility to all people! Ask for Tasha. She was kind and smiled and took me without having any appointment and did not seem bothered like other places I've been to before. Again, Tasha was very helpful!

Tasha and Sandra rock! They made the whole process a simple but professional experience. Just the kind of people that I like to work with. Highly recommend Public Storage.

Amber is amazing! I came in late and she still helped me. She is the definition of what you should have in your company. I want to hire her for my company to be honest! Public Storage is lucky to have an employee like her! She is so amazing. Thank you so much Amber! Best customer service ever by Amber!!

Sandra was very helpful in showing me the space I needed quickly after I called and got a quote. Very easy and honest.

Tasha was very friendly smiling and cheerful. Knowledgeable and helped clear all ohr questions. Quick service too!

This location is very secure and well-maintained. Amber was so friendly and a pleasure to interact with! Cheyenne came in toward the end of my transaction and was very friendly too. They really put me at ease as this is the first time I’ve ever had a storage unit and was a little nervous about putting all of my belongings somewhere and leaving them there! Thanks, Amber and Cheyenne!

Nice staff Tasha was really helpful. The space is nice and affordable .

Cheyenne was very nice and accommodating. She had two other customers she was helping when i arrived, and apologized profusely about the wait, which i assured her was fine, as that was why I have Netflix on my phone. She helped me find the right unit for my needs, all while helping other customers. Her coworker was on her lunch break and so she was alone and kind of ambushed by customers, but she handled it well and saw to all of us in a timely manner. Very satisfied with the customer service. :)

Kyle helped me out and made things fast and easy to get a unit for storage

Tasha & Charlotte are the best! Well run business.

Ideal location close to freeways. From the time I got to site to complete paperwork and move in, staff member Amber was professional, efficient and made the process easy for me. Thank you Amber!

L'Tashsa did a great job showing the property and getting me signed up. Very friendly and knowledgeable. Place was clean, my new space is large and well maintained. Would have given 5 stars except for the surprise mandatory insurance that increases the monthly cost.

The site was good, but they kept jacking up the price

Tasha was wonderful and found exactly what I was looking for.

cheyenne did an excellent job, very informative.

I work weird hours and they have ruduced their hours, making it near impossible to access my belongings... and they raised my rent even more! I picked them for their hours and security, yet they cut the hours and the camera watching my unit isnt even hooked up.. and the new management are rude and disrespectful

Natal, Amber and Catasha were always so helpful!

They tried to raise my rent, when they are still selling them at a lower price. Manager said they could review the rate increase and decide if it was fair. As far as I'm concerned I just caught you red handed doing something unethical. So I shut my account down.

Natalie, at store 08164, went above and beyond to support us with the most amazing customer service. She saw a need and stepped up!! Nowadays it’s so rare to see someone care and provide such phenomenal customer service!! Thank you, thank you, thank you!

Amber made my experience perfect! She helped and guided me throughout the whole leasing process. I am glad she was there! I reccommend this place! Thanks again Amber for the exceptional customer service!

Great service and employees. I felt very safe leaving my furniture in storage for several months.

Tasha took care of me at PS. Wow, she was good. Covered everything professionally and efficiently. I was impressed with her, and she even took time to be friendly to my dog that barked at her when we met. Ask for Tasha if you need storage near SeaTac Airport.

Tasha was fantastic!

Tasha was the nicest and most helpful person. She was very accommodating. I wish all customer service people in any industry were like her. The facility was safe and we were comfortable leaving our property here as well as a great price!

I don't know how this storage has 4 stars! There were so many spiders in my storage unit. The access hours are horrible. The service sucks. I am so happy to get out of this dump and never come back!

Tasha and Cheyenne did an amazing and fast service checking us in. Very professional. Thank you so much !! Good prices good service

Outstanding experience and exceptional customer service. The young lady who assisted me in signing up was extremely helpful and very professional and answered all my questions, as I had several. What made this space rental even better was the monthly rate I got locked into during a 50% off sales event they were running that week. I'm a happy camper now...er, storage renter.

had appointment at 5 so I get there at 5 we talk look at unit then she tells me we got to do the paper work tomorrow so I can't get unit til tomorrow. like what was the point to come here at 5 .bullahit waste my time there just a both of last people don't go there

All details were smoothly executed! Nice work Pascale, Natalie, and L'Tasha.

Tasha is a fantastic employee. Very professional and great customer service.

After only two days renting at this place, I had a property manager chasing me off the property before closing time. Expensive, lousy access hours and poor customer service. Looking forward to seeing this place in my rearview mirror for the last time.

Wonderful place!! Very friendly staff and incredibly helpful. The units are clean and easy to access. Location is very large but secure.

Dayna was awesome most helpfull person i ve run across in custmer service industry in a long time! Thank you Dayna☺

Outstanding experience from Tasha and Dayna! Will recommended this location over all others!! AND THAT IS THE TRUTH!######

could not have gone more smoothly! Dayna was fantastic. The 1st unit she showed me didn't work and she showed 2 more until I found what would work best. Great experience.

Can I store my t.v.?

Tasha is a very conscientious employee who, on our initial visit, answered all our questions most professionally. She was committed to doing what was necessary to meet our needs. Her sunny disposition was very pleasant as well.

Tasha was very awesome! Helped me a lot!

We’ve had our trailer trailer parked here for over five years. They recently changed the hours you can enter and exit and they are very inconvenient, closed by 6pm during the week and by 5pm on the weekend. They’ve given no explanation as to why. Rates increased a lot this year considering our tenure and the less convenient hours.

Tasha, was friendly and helpful. She is an asset to the public storage family

Most overpriced racket in the business these guys get rich off nothing but space and I had ants crawling all over inside my storage unit

Met with Mauricia today, and she was great to work with, was happy to show me multiple units even in the rain and cold. I highly recommend renting here.

Outstanding customer service. Tasha explained everything in depth and was extremely accommodating when it came to meeting my storage needs.

Recently increased rates and cut hours.

Tasha made my move in easy and fully explained all the details I needed to k ow.

I arrived 30 minuets before they were due to open and at first I thought I’d be waiting for a while but I wasn’t they opened the doors right on time. They we right to helping me before they did anything else. She showed and talked about the property as well as making sure that I was in the right type of unit for the things that I was storing. Tasha was extremely helpful. I didn’t get the other girl that was working with her but they both was extremely helpful. I’m new to the area and she gave me some great suggestions on places to look to live. Tasha knew every answer to every question that I had. Over all great experience!!!

Called to get a quote and was quite happy about it. Well, I get there and was told a different price. Took all of my belongings and left....like, why lie?

It is what it is.

The staff were very helpful ! Always great attitude.

Always a joy to visit my stuff!

Reese is awesome! I rent a unit at a different location! But she made it super easy to pay my bill and was the sweetest! My kids enjoyed her too! Thanks Reese you rock!

At this point I am reviewing our fist contact with the staff at the office. Mauricia and Natalie were very helpful, professional, and a pleasure to work with. The explained every step in the process and assisted with the sign in process. They are excellent representatives and very easy to work with.

Reese did a great job at the mlk location ! Great customer service very knowledgeable and she made my rental so fun.

Don't trust these people. We've only had or unit 7 months and prices have jumped and now hours are changing

Tasha was very helpful and good customer service

Mauricia did a great job. She really knew the facility and helped me navigate the rental agreements easily, quickly and thoroughly, so I left without questions. This is the place if you need rental storage.

N i ce people, but rise your rent every six months!!!

Dayna was absolutely amazing, kind, and really funny, when you make your appointment to move in make sure you get Dayna!

Needs a better entrance, other than that, is a good place to store your stuff.

Quick and fast. Easy process to get going. Price is a bit steep for me but it is 2017 so yeah. Natalie and Mauriaa were great, professional and helpful. Thanks!

The worst part about them is they change policies and don't tell anybody

We used this location for about two years and could not be more satisfied! Always great people with professional service. A very special thanks to Zacharee, Natalie and Tasha. You are the reasons we would come back!! Thanks, Hal and Lindy Lawson

Natalie and Tasha are great! I never have a problem here which is rare for storage facility's, also the staff are so helpful and friendly it's a breath of fresh air.

September 5th found my storage has been robed I call the office and reported to the police and what the office told me I'm just paying for the place not for the security of the facility they neglect and they are not responsible for my lost Don't rent in Space over there!!!!!! 03/25/2017 One more time found my unit empty this time now a lost everything this is the second time in six months if you have valuable stuff here you better take it to a more safe place before is too late....

Well run.

Great job getting me a storage unit

Till today i have the best treatment and excellent service,costumer service call and i think personally do the from all the employees to me,keep by like that team and THANK YOU FOR YOUR GREAT HELP

I was pleasantly helped and shown everything I needed to know by Kierra. Pleasant experience :-)

Tasha and natalie are the best for sure! Helped me with my storage. Made it so easy. These gals are for sure representing public storage

What a scam, have two units at the location, don't want to but a recent move left me without much choice, got behind a bit which is completely my fault I admit that, today was the "supposed" auction day, ( In two visits to facility i have yet to see any auction occuring, anyhow I stopped in to pay my units this morning, I had paid a couple hundred last week and owed about 450, 'I arrived at the facility with 360 in cash and had made arrangements to put the rest on a card over the phone. The lady behind the counter apparently asks me some question but I'm busy trying to get a payment done, since she said I only had 5 minutes. Their phone isn't only sort of working, and of course my cell is dead. I ask which unit is paid off and she says NEITHER, now both units had balances below $360, but this women actually applied a partial payment to both units so that they were both still in jeopardy of auction. She claimed it was the way the system does it, this however does not tread water, even at a 50/50 distribution one unit would have been paid off, she had to divide the payment along a 70/30 split to leave both with balances. She of course laid all the blame on me not answering her question, because you know maybe I want to be ripped off. When I asked how she would apply it to her own unit she was "unable to answer that question" ( presumably on the grounds it might incriminate herself) she then starts screaming at me and in a true display of elementary school one upmanship she tells me I am no longer allowed to use HER phone, I ask to speak to a regional manager and am told I cannot, thankfully I was able to get home and get a payment applied (so much for 5 minutes) , I hope at least. When i returned to get a confirmation I was refused one, I was also refused access to my units. Public Storage charges enough for rental they shouldn't have to use such underhanded tactics to make an extra buck, I have had units in three different facilities, at one their contractors damaged my property and i was treated so horribly by their claims people I finally gave up on it, My recommendation, check out AAAA down the street, or their is another outfit at Des MOines MEm dr and about 142nd or so.

Natalie and Areil had great service but I could have gotten a shoe shine. :) friendly, honest, sweet. Suggestion box should be that I get free rent. Jk. Girl were sweet. Thank you!

Always raising rent withing 3 months of moving in. tsk tsk

The staff is awesome always welcome to everyone.always stop to say hi to Natalie and erin.

I have been here for a little over 1 month now an in that time I have had to deal with the gate staying open all day on several occasions for anyone to just drive up on in. I have also shown up to get something from my storage cause I needed to sell itghat night. I didn't end up being able to do that cause there was a big lock keeping anyone from being able to get in to their storage for the whole day, could of been longer then that but i wasnt there the next day. I also played for insurance the first day and received something saying I didn't pay it and that I'm not receiving any kind of coverage on my storage room, so not cool and I'm so not very happy with this place!

Erin, rented me a space today and did a terrific job. Thank you so much, great Customer service.

Anthony was very helpful, thorough, and quick. Great customer service

Anthony rented us a space and did a great job today. Thanks

he was great , informative and helpful.

Erin and Call are awesome. They answered all my questions professionally. Very attentive and willing to help. Never let them go!

They made us to get an extra space even though technically we didn't need it, they promised that the month will start from the date we asked for, but then we came to pay they started the month 6 days sooner, 2 days after paying for the storage we had to cancel because we got in a bad car accident, ( receptionist told us we have one week to cancel if we have to) . we never even used the code because we needed the spot in 6 days, but they still kept our money. Calling around and talking to managers didn't help. They made us pay for two spots, took our money, and we never used their storage. They lied to us twice. I will never go to public storage again.

Good place to store stuff especially for people in military

I received great services with courteous customer service from Deci and TJ. Thanks PS.

Good service, too expensive. The price has gone up $50.00/month in 2 years. Time to move.

Anthony and Dezi were very friendly and assisted me through paying my bill. Their customer service was outstanding. It's not everyday you can walk into a business and see everyone smiling! Thank you!

They were nice. Helped when I needed it and had a smile while helping. Thinks they are good people here. Another one right down the street too.

Anthony was amazing guy. He knows everything about storage. Great customer service.

Anthony was awesome!

I went to the public storage today, Anthony helped me right away he was very helpful, understanding, and nice. I would highly recommend to anybody.

I deliver here al the time and the workers here always are pleasant and courteous. Especially Erin.

Thanks alot to you Anthony C. n public storage

This storage is awesome. I love the employees here, they are always friendly and helpful. Everyone come see Erin and tj.

Anthony was very informative, and helpful.

Anthony Castelo a good worker a great help .

Anthony Castelo a really good worker

Though I eventually chose a different location due to availability of climate controlled storage, Jim was very friendly and informed. He answered all my questions and had plenty of helpful suggestions, including sending me to a different location for my individual needs. If I hadn't needed a climate controlled environment, I would have gladly chosen this storage facility.

The staff at this location is extremely helpful. Not only did they go over the unit and storage pricing, they also took the time to educate me on how to pack my belongings properly. Went over the different products to use to protect my mattress, dishes, etc. Very helpful and thorough.

Laura and Areil were great help!!!

Katie and Areil are the cats pajamas!

Areil and katie were awesome and extremely helpful!

Fantastic facility with great people and amazing Service! Iris and TJ went out of their way to help us and make it an overall great experience, definitely recommend!

Areil, Jim, TJ so excellent as expected.

Erin has amazing customer service skills and was very professional!

We had the pleasure of meeting Erin at the Burien store and she was very professional, helpful and kind. What a wonderful representative! Thank you, thank you, thank you. Aaron

TJ and Jim awsome customer service and recommend coming here if you need a unit. Guaranteed they will take care of you!!!

Erin is very helpful. Great location for me.

Anthony is a good guy, and helped me opened storage unit, and helped me fix some stuffs in my unit.Anthony deserve a raise and he is a keeper. He is a funny guy and I like him.

I kinda wish they would be more lenient with the push carts. ID only? During office hours only? I will have to bring my own or something.

TJ was very helpful, I got a decent price on keeping my car safe while out of town. Checking out was also awesome. I was able to check out by phone and they refunded the cost of the time I wouldn't be continuing the rental (came back to town earlier than I expected). Great service and friendly staff!

Laura and TJ have been my main contacts here. Ive been here for a while and ive always enjoyed there customer service. Its a great location to rent.

Extremely helpful crew here at Public Storage. Great facility for storing, very convenient to I-5.

I love coming to this location to talk with Erin . very friendly and has a great sense of humor

Very easy to book online and get in touch with the office. Cindy was extremely friendly and helpful in getting set up.

TJ, Mark, and Erin have been great, helping me through a break-in experience. All have been so helpful, reassuring, while helping rectify the situation in a professional and caring manner. They are a great team. I have confidence in them and feel good about them taking care of me and my needs completely.

I've always had good service at this location. Erin was extremely helpful answering all my question.

Mark was super friendly and explained everything I needed to know about the property.

Kimberly L. Helped my family out when we had some questions about our storage. She was super friendly and explained everything really well

great storage facility. wide open access

I think this location is great. And Erin and Mark did a great job helping me yesterday. They made it easy and was very nice. Thank you!

Secure site with micro management ..